Customer Success Manager (Fixed Term Contract) Department: Product Employment Type: Fixed Term Contract Location: UK- London Description Discover OneOcean: OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group. Owned by Lloyd's Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast moving innovator with the strength and stability of one of the world's most trusted maritime institutions. At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world. Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance. Why Join OneOcean Crew? Legacy & Innovation: We were created more than 260 years ago as the world's first marine classification society to improve and set standards for the safety of ships. Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024. Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation. Navigating the position: Customer Success Manager The Customer Success Manager (CSM) is responsible for ensuring customer satisfaction, retention, and expansion. Acting as a trusted advisor, the CSM will drive adoption, maximize customer value, and proactively manage the customer lifecycle to foster long term partnerships. Key Responsibilities Customer Onboarding & Implementation Lead customer onboarding by ensuring a smooth transition post sale. Oversee solution integration, deployment, and user training to maximize adoption. Collaborate with internal teams to score deployment success and customer acceptance. Customer Relationship Management & Value Delivery Work closely with customers to understand KPIs, business impacts, and ROI expectations. Develop and execute customer success plans tailored to their goals. Conduct regular check ins, QBRs, and performance reviews to ensure alignment. Measure and analyze customer impact, adoption, and satisfaction. Retention & Growth Drive adoption strategies to maximize the value customers receive. Lead renewal discussions and negotiations to ensure continued business. Identify expansion opportunities (cross sell, upsell) and collaborate with Sales. Support CPI (Customer Performance Index) presentations and negotiations. Issue Resolution & Advocacy Act as the primary escalation point for customer issues and concerns. Coordinate with Support, Professional Services, and Sales to resolve challenges. Gather customer insights to influence product roadmap and service improvements. Success Metrics Customer retention & renewal rates. Increase in adoption & customer satisfaction (NPS, CSAT, etc.). Revenue expansion through upsells and cross sells. Reduction in customer escalations and churn. Skills, Knowledge and Expertise Bachelor's degree in business, Marketing, Communications, or a related field A relevant certification in Customer Success or Account Management is a plus 3-5 years of experience in a customer success, account management, or client facing role within a technology or SaaS environment Demonstrated experience in managing large or complex customer accounts with a focus on relationship management and customer satisfaction Excellent communication and interpersonal skills, with the ability to build rapport and trust with both internal teams and customers Strong problem solving skills, with the ability to navigate complex situations and find solutions that benefit both the customer and the company Experience using CRM systems (Salesforce, HubSpot, etc.) and customer success tools (e.g., Gainsight, ChurnZero) A data driven approach to monitoring customer health and success metrics Strong attention to detail, organizational skills, and the ability to manage multiple accounts simultaneously Ability to work independently and collaboratively in a fast paced environment Passion for customer success and a proactive mindset to deliver exceptional service.
Apr 27, 2026
Full time
Customer Success Manager (Fixed Term Contract) Department: Product Employment Type: Fixed Term Contract Location: UK- London Description Discover OneOcean: OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group. Owned by Lloyd's Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast moving innovator with the strength and stability of one of the world's most trusted maritime institutions. At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world. Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance. Why Join OneOcean Crew? Legacy & Innovation: We were created more than 260 years ago as the world's first marine classification society to improve and set standards for the safety of ships. Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024. Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation. Navigating the position: Customer Success Manager The Customer Success Manager (CSM) is responsible for ensuring customer satisfaction, retention, and expansion. Acting as a trusted advisor, the CSM will drive adoption, maximize customer value, and proactively manage the customer lifecycle to foster long term partnerships. Key Responsibilities Customer Onboarding & Implementation Lead customer onboarding by ensuring a smooth transition post sale. Oversee solution integration, deployment, and user training to maximize adoption. Collaborate with internal teams to score deployment success and customer acceptance. Customer Relationship Management & Value Delivery Work closely with customers to understand KPIs, business impacts, and ROI expectations. Develop and execute customer success plans tailored to their goals. Conduct regular check ins, QBRs, and performance reviews to ensure alignment. Measure and analyze customer impact, adoption, and satisfaction. Retention & Growth Drive adoption strategies to maximize the value customers receive. Lead renewal discussions and negotiations to ensure continued business. Identify expansion opportunities (cross sell, upsell) and collaborate with Sales. Support CPI (Customer Performance Index) presentations and negotiations. Issue Resolution & Advocacy Act as the primary escalation point for customer issues and concerns. Coordinate with Support, Professional Services, and Sales to resolve challenges. Gather customer insights to influence product roadmap and service improvements. Success Metrics Customer retention & renewal rates. Increase in adoption & customer satisfaction (NPS, CSAT, etc.). Revenue expansion through upsells and cross sells. Reduction in customer escalations and churn. Skills, Knowledge and Expertise Bachelor's degree in business, Marketing, Communications, or a related field A relevant certification in Customer Success or Account Management is a plus 3-5 years of experience in a customer success, account management, or client facing role within a technology or SaaS environment Demonstrated experience in managing large or complex customer accounts with a focus on relationship management and customer satisfaction Excellent communication and interpersonal skills, with the ability to build rapport and trust with both internal teams and customers Strong problem solving skills, with the ability to navigate complex situations and find solutions that benefit both the customer and the company Experience using CRM systems (Salesforce, HubSpot, etc.) and customer success tools (e.g., Gainsight, ChurnZero) A data driven approach to monitoring customer health and success metrics Strong attention to detail, organizational skills, and the ability to manage multiple accounts simultaneously Ability to work independently and collaboratively in a fast paced environment Passion for customer success and a proactive mindset to deliver exceptional service.
Job Title: Cash Management Systems Project Manager Duration: 6 months, extensions likely Location: London/Hybrid (two to three days in the office) Salary: Competitive Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. The Opportunity We're partnering with a leading global financial institution to hire a Project Manager (VP) to lead the EMEA delivery of a next-generation Cash Management System (CMS). This is a high-impact role at the heart of a major Transaction Banking transformation programme, where you'll drive delivery of a modern, scalable, client-centric platform across multiple EMEA markets-working closely with globally distributed teams, including US-based development functions. If you thrive in complex, cross-border environments and enjoy delivering large-scale digital change, this role puts you right at the centre of it. Key Responsibilities Lead end-to-end delivery of the EMEA Cash Management System implementation, from discovery through to go-live and BAU handover Act as the primary bridge between EMEA stakeholders and US-based development teams, ensuring alignment on scope, priorities, and timelines Drive cross-functional coordination across business, technology, operations, and control functions Deliver using Agile / hybrid methodologies, balancing iterative delivery with strong governance Oversee financials, resource planning, risks, issues, and dependencies across the programme Provide clear and concise executive-level reporting and stakeholder updates Ensure delivery aligns with strategic objectives, regulatory expectations, and audit standards Lead and motivate multi-disciplinary project teams, including senior workstream leads What We're Looking For Proven experience delivering Cash Management Systems or Transaction Banking platforms Strong background in customer channel / digital client platform implementations Demonstrated success managing complex, cross-regional projects within financial services Hands-on experience with Agile or hybrid delivery frameworks Ability to operate effectively across global teams and time zones Excellent stakeholder management skills, including senior executive engagement Strong commercial awareness with experience managing budgets, forecasts, and delivery plans Preferred Experience Experience within a regulated banking environment Knowledge of liquidity, payments, and cash management products Certifications such as PMP, PRINCE2, APM, Scrum, or SAFe Why Apply? Work on a strategically critical transformation programme with high visibility Play a key role in delivering a modern digital banking platform across EMEA Collaborate with global teams on a cutting-edge Agile delivery model Join a high-performing change and transformation function How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Candidates should ideally demonstrate evidence of the above responsibilities in their CV to be considered. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Apr 27, 2026
Contractor
Job Title: Cash Management Systems Project Manager Duration: 6 months, extensions likely Location: London/Hybrid (two to three days in the office) Salary: Competitive Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. The Opportunity We're partnering with a leading global financial institution to hire a Project Manager (VP) to lead the EMEA delivery of a next-generation Cash Management System (CMS). This is a high-impact role at the heart of a major Transaction Banking transformation programme, where you'll drive delivery of a modern, scalable, client-centric platform across multiple EMEA markets-working closely with globally distributed teams, including US-based development functions. If you thrive in complex, cross-border environments and enjoy delivering large-scale digital change, this role puts you right at the centre of it. Key Responsibilities Lead end-to-end delivery of the EMEA Cash Management System implementation, from discovery through to go-live and BAU handover Act as the primary bridge between EMEA stakeholders and US-based development teams, ensuring alignment on scope, priorities, and timelines Drive cross-functional coordination across business, technology, operations, and control functions Deliver using Agile / hybrid methodologies, balancing iterative delivery with strong governance Oversee financials, resource planning, risks, issues, and dependencies across the programme Provide clear and concise executive-level reporting and stakeholder updates Ensure delivery aligns with strategic objectives, regulatory expectations, and audit standards Lead and motivate multi-disciplinary project teams, including senior workstream leads What We're Looking For Proven experience delivering Cash Management Systems or Transaction Banking platforms Strong background in customer channel / digital client platform implementations Demonstrated success managing complex, cross-regional projects within financial services Hands-on experience with Agile or hybrid delivery frameworks Ability to operate effectively across global teams and time zones Excellent stakeholder management skills, including senior executive engagement Strong commercial awareness with experience managing budgets, forecasts, and delivery plans Preferred Experience Experience within a regulated banking environment Knowledge of liquidity, payments, and cash management products Certifications such as PMP, PRINCE2, APM, Scrum, or SAFe Why Apply? Work on a strategically critical transformation programme with high visibility Play a key role in delivering a modern digital banking platform across EMEA Collaborate with global teams on a cutting-edge Agile delivery model Join a high-performing change and transformation function How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Candidates should ideally demonstrate evidence of the above responsibilities in their CV to be considered. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
We are pleased to invite applications for the following opportunity: Volunteer Coordinator Hours: 37.5 hours per week Salary: £38,000 per annum A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for a Volunteer Coordinator to work with our team across our London services. We are particularly interested in recruiting someone who has lived experience of a substance use disorder, either direct or associative. PLEASE NOTE: This role includes weekend working. Closing date: Sunday, 10th May 2026 JOB DESCRIPTION: Volunteer Coordinator TITLE: Volunteer Coordinator SALARY: £38,000 per annum HOURS: 37.5 hours per week BASED AT: BoB Head Office (69 Warwick Road, Earls Court, London, SW5 9HB). The role will involve regular visits to our London services both during the week and at the weekend. There is the option for one day of hybrid working per week. REPORTS TO: Head of Services JOB PURPOSE: To cultivate, sustain and manage a volunteer pipeline to help with the effective delivery of our face-to-face services in London; enhance the development and wellbeing of our volunteer team(s), and support the volunteers in the facilitation of activities for our beneficiaries, supporting those who wish to do so to become ready for potential employment within the charity. KEY RESPONSIBILITIES AND ACCOUNTABILITIES: 1. Volunteer management & development Support service managers to recruit, induct and train a cohort of volunteers from the local treatment and recovery community, as well as other local community members, ensuring they are trained and supported to undertake their roles safely and with confidence. Develop a range of volunteering pathways, with a focus on supporting those who identify as being in recovery as well as those still in structured treatment, creating opportunities that enhance social connectivity, build personal and professional skills, and provide meaningful activity. Work with service managers to ensure volunteers receive regular and appropriate supervision, and their wellbeing is monitored and supported. Work with service managers to ensure individuals are encouraged and supported to deliver a range of creative and socially based activities within our services, based upon their interests and life skills. Work with service managers to ensure volunteer inductions are conducted according to the policies of the charity and that accurate records of their volunteering are kept on our case management system. Deliver the five core training workshops in person at the services to the volunteer team(s) and work with the CEO to ensure the training is relevant, accurate and up to date. Support and encourage those volunteers who wish to do so to progress through the volunteer programme, attend the relevant training, and undertake the role of team leader, with a focus on potential employment within the charity and elsewhere. Work with the Senior Leadership Team to develop and enhance the volunteer offer across all of our London services. Support individuals with interview preparation and CV writing, with a focus on both job opportunities within the charity, peer support roles within the wider treatment systems, and other relevant opportunities as they arise. 2. Programme delivery & coordination Collaborate with local community organisations and partners to establish and deliver a programme of cultural, physical, and wellbeing activities that support social connection, encourage participation in safe social networks and help to improve mental and physical health. Plan, coordinate and evaluate activities with the wider staff team to ensure high-quality, trauma-informed opportunities for volunteers that support sustained recovery where appropriate. Work closely with local service managers to ensure referrals to other service providers where necessary to support the wellbeing of volunteers. Work with service managers to identify opportunities in the wider community that would support the development, wellbeing and social integration of volunteers where appropriate. Work with the senior leadership team to regularly review and revise the development of the volunteer programme to ensure its effective delivery. Work with the senior leadership team to ensure the programme delivers measurable outcomes that improve the life chances of the individuals accessing the programme. 3. Outreach & community inclusion Coordinate outreach sessions in the community with service managers and the volunteer team to increase the visibility of our services and develop wider partnership working and stakeholder management where appropriate. Identify external training sources that may be of benefit to the members of the volunteer team, and support individuals to access such training where appropriate. Work with our stakeholders and local drug and alcohol treatment providers to ensure that volunteering opportunities within the charity are available to anyone who wishes to apply, and individuals are supported to do so. Work with our stakeholders and local drug and alcohol treatment providers to ensure our volunteers are supported to access peer mentoring and volunteer opportunities within the wider treatment system where appropriate and required. Work with local volunteer centres and relevant local organisations, such as universities, to ensure volunteering opportunities within Build on Belief are advertised and available to any members of the wider community to wish to undertake them. 4. Project & financial administration Manage project goals and expenditure in line with set budgets, working with colleagues to ensure accurate monitoring, and reporting. Support service managers and support workers to ensure volunteer records are up to date and in line with policy and procedures. Ensure volunteering data is accurately recorded on our case management system and work with members of the senior leadership team to ensure relevant data is available for our partners, the Board of Trustees and other stakeholders when required. Work with service managers to ensure data is collected from our volunteer teams and service users for impact evaluations and case studies as required. 5. General Organize annual volunteer events as agreed with the Senior Leadership Team. To work with the Operations and Training Managers, Innovation and Development Manager and the Head of Services supporting the development of the weekend services and the management of volunteers. To contribute content for social media channels, the organisation s website, and newsletter. To abide by all the policies and procedures of Build on Belief as given to you at the start of your contract with the organisation. To work with the Build on Belief staff team and the service providers where appropriate, to create a series of borough-wide volunteer pools to develop and improve the delivery of recovery orientated services in those locations. NOTE WELL: This job specification covers the basic aspects of the post only and is subject to change upon the instruction of the Chief Executive Officer and if necessary, the Board of Trustees. This post is subject to a Disclosure & Barring Service check at an enhanced level and the right to work in the UK. PERSON SPECIFICATION CRITERIA The successful candidate will be able to demonstrate the following (E - Essential, D - Desirable): Experience of working or volunteering with service users and/or volunteers in either drug and alcohol services, the wider recovery field, associated areas such as homelessness or mental health and supporting those with complex needs (E) Experience of recruiting, supporting, or managing volunteers in a charity or community setting (E) Experience of planning, coordinating and delivering group activities or community events (E) Knowledge of barriers faced by people struggling with substance use and social isolation (E) Ability to build supportive relationships with volunteers and service users, particularly those with lived experience (E) Understanding of safeguarding, confidentiality and trauma-informed practice (E) Experience of partnership working with statutory or voluntary organisations (D) Experience of managing budgets or project resources, including monitoring expenditure and tracking outcomes (D) Experience of delivering presentations or training (D) Experience of working collaboratively within a wider staff team. (E) Knowledge and Skills Proven people skills (i.e.: motivate, engage, supervise a team of volunteers and service users to deliver on the key aspects of the role.) Knowledge of the range of services and activities available and necessary to improve the quality of life for people who have substance use issues, and practical ways to develop recovery capital. Demonstrable skills and ability to establish and maintain effective working relationships with a range of partners within both the statutory and voluntary sectors. Excellent verbal and written communication skills, with a focus on record keeping, monitoring, case supervision, and report writing. Good IT skills, including proficiency in Microsoft Office and internal systems click apply for full job details
Apr 27, 2026
Full time
We are pleased to invite applications for the following opportunity: Volunteer Coordinator Hours: 37.5 hours per week Salary: £38,000 per annum A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for a Volunteer Coordinator to work with our team across our London services. We are particularly interested in recruiting someone who has lived experience of a substance use disorder, either direct or associative. PLEASE NOTE: This role includes weekend working. Closing date: Sunday, 10th May 2026 JOB DESCRIPTION: Volunteer Coordinator TITLE: Volunteer Coordinator SALARY: £38,000 per annum HOURS: 37.5 hours per week BASED AT: BoB Head Office (69 Warwick Road, Earls Court, London, SW5 9HB). The role will involve regular visits to our London services both during the week and at the weekend. There is the option for one day of hybrid working per week. REPORTS TO: Head of Services JOB PURPOSE: To cultivate, sustain and manage a volunteer pipeline to help with the effective delivery of our face-to-face services in London; enhance the development and wellbeing of our volunteer team(s), and support the volunteers in the facilitation of activities for our beneficiaries, supporting those who wish to do so to become ready for potential employment within the charity. KEY RESPONSIBILITIES AND ACCOUNTABILITIES: 1. Volunteer management & development Support service managers to recruit, induct and train a cohort of volunteers from the local treatment and recovery community, as well as other local community members, ensuring they are trained and supported to undertake their roles safely and with confidence. Develop a range of volunteering pathways, with a focus on supporting those who identify as being in recovery as well as those still in structured treatment, creating opportunities that enhance social connectivity, build personal and professional skills, and provide meaningful activity. Work with service managers to ensure volunteers receive regular and appropriate supervision, and their wellbeing is monitored and supported. Work with service managers to ensure individuals are encouraged and supported to deliver a range of creative and socially based activities within our services, based upon their interests and life skills. Work with service managers to ensure volunteer inductions are conducted according to the policies of the charity and that accurate records of their volunteering are kept on our case management system. Deliver the five core training workshops in person at the services to the volunteer team(s) and work with the CEO to ensure the training is relevant, accurate and up to date. Support and encourage those volunteers who wish to do so to progress through the volunteer programme, attend the relevant training, and undertake the role of team leader, with a focus on potential employment within the charity and elsewhere. Work with the Senior Leadership Team to develop and enhance the volunteer offer across all of our London services. Support individuals with interview preparation and CV writing, with a focus on both job opportunities within the charity, peer support roles within the wider treatment systems, and other relevant opportunities as they arise. 2. Programme delivery & coordination Collaborate with local community organisations and partners to establish and deliver a programme of cultural, physical, and wellbeing activities that support social connection, encourage participation in safe social networks and help to improve mental and physical health. Plan, coordinate and evaluate activities with the wider staff team to ensure high-quality, trauma-informed opportunities for volunteers that support sustained recovery where appropriate. Work closely with local service managers to ensure referrals to other service providers where necessary to support the wellbeing of volunteers. Work with service managers to identify opportunities in the wider community that would support the development, wellbeing and social integration of volunteers where appropriate. Work with the senior leadership team to regularly review and revise the development of the volunteer programme to ensure its effective delivery. Work with the senior leadership team to ensure the programme delivers measurable outcomes that improve the life chances of the individuals accessing the programme. 3. Outreach & community inclusion Coordinate outreach sessions in the community with service managers and the volunteer team to increase the visibility of our services and develop wider partnership working and stakeholder management where appropriate. Identify external training sources that may be of benefit to the members of the volunteer team, and support individuals to access such training where appropriate. Work with our stakeholders and local drug and alcohol treatment providers to ensure that volunteering opportunities within the charity are available to anyone who wishes to apply, and individuals are supported to do so. Work with our stakeholders and local drug and alcohol treatment providers to ensure our volunteers are supported to access peer mentoring and volunteer opportunities within the wider treatment system where appropriate and required. Work with local volunteer centres and relevant local organisations, such as universities, to ensure volunteering opportunities within Build on Belief are advertised and available to any members of the wider community to wish to undertake them. 4. Project & financial administration Manage project goals and expenditure in line with set budgets, working with colleagues to ensure accurate monitoring, and reporting. Support service managers and support workers to ensure volunteer records are up to date and in line with policy and procedures. Ensure volunteering data is accurately recorded on our case management system and work with members of the senior leadership team to ensure relevant data is available for our partners, the Board of Trustees and other stakeholders when required. Work with service managers to ensure data is collected from our volunteer teams and service users for impact evaluations and case studies as required. 5. General Organize annual volunteer events as agreed with the Senior Leadership Team. To work with the Operations and Training Managers, Innovation and Development Manager and the Head of Services supporting the development of the weekend services and the management of volunteers. To contribute content for social media channels, the organisation s website, and newsletter. To abide by all the policies and procedures of Build on Belief as given to you at the start of your contract with the organisation. To work with the Build on Belief staff team and the service providers where appropriate, to create a series of borough-wide volunteer pools to develop and improve the delivery of recovery orientated services in those locations. NOTE WELL: This job specification covers the basic aspects of the post only and is subject to change upon the instruction of the Chief Executive Officer and if necessary, the Board of Trustees. This post is subject to a Disclosure & Barring Service check at an enhanced level and the right to work in the UK. PERSON SPECIFICATION CRITERIA The successful candidate will be able to demonstrate the following (E - Essential, D - Desirable): Experience of working or volunteering with service users and/or volunteers in either drug and alcohol services, the wider recovery field, associated areas such as homelessness or mental health and supporting those with complex needs (E) Experience of recruiting, supporting, or managing volunteers in a charity or community setting (E) Experience of planning, coordinating and delivering group activities or community events (E) Knowledge of barriers faced by people struggling with substance use and social isolation (E) Ability to build supportive relationships with volunteers and service users, particularly those with lived experience (E) Understanding of safeguarding, confidentiality and trauma-informed practice (E) Experience of partnership working with statutory or voluntary organisations (D) Experience of managing budgets or project resources, including monitoring expenditure and tracking outcomes (D) Experience of delivering presentations or training (D) Experience of working collaboratively within a wider staff team. (E) Knowledge and Skills Proven people skills (i.e.: motivate, engage, supervise a team of volunteers and service users to deliver on the key aspects of the role.) Knowledge of the range of services and activities available and necessary to improve the quality of life for people who have substance use issues, and practical ways to develop recovery capital. Demonstrable skills and ability to establish and maintain effective working relationships with a range of partners within both the statutory and voluntary sectors. Excellent verbal and written communication skills, with a focus on record keeping, monitoring, case supervision, and report writing. Good IT skills, including proficiency in Microsoft Office and internal systems click apply for full job details
Project Manager (MEP) Manchester Permanent Role NG Bailey has an exciting opportunity for an experienced Project Manager to form part of the delivery team of a large and exciting scheme in the centre of Manchester. We are looking for someone with an electrical bias that is client facing and can work through PCSA, precon and delivery phases and has strong leadership skills. This is a great opportunity to join a team on a prestigious project but also to be part of NG Bailey and work on some of the countries most important schemes. Key responsibilities in this role Operational leadership Take overall responsibility for the operational delivery of a portfolio of engineering projects. Coordinate offsite manufacturing operations to ensure programmes, quality and commercial outcomes are achieved. Lead teams in line with company values, creating a high-performance, collaborative culture. Health & Safety Provide visible, proactive Health & Safety leadership. Embed a "safety first" culture across all activities and teams. Work winning & pre-commencement Support bid and work-winning activities to ensure commercially robust, deliverable and profitable solutions. Lead and contribute to pre-commencement activities, ensuring designs are manufacturable, fully coordinated and accurately programmed. Ensure design information is complete, accurate and suitable for manufacturing execution. Risk, commercial & financial control Work closely with Senior Project Managers to identify, manage and mitigate project risks and opportunities. Maintain accurate monthly forecasts and ensure robust cost, programme and commercial control. Lead monthly project reviews, providing senior management with clear visibility of project performance and financial status. Contribute to business planning and budgeting, supporting delivery against agreed profit and performance targets. Supply chain & quality Lead the effective management of appointed specialists and suppliers. Ensure manufacturing and installation meet internal standards, client specifications and statutory requirements. Drive continuous improvement across products, processes and quality outcomes. Customer relationships Build and maintain strong, long-term customer relationships. Ensure project objectives are clearly defined and consistently delivered, achieving high levels of customer satisfaction. Project completion Ensure projects are successfully closed out in line with agreed quality, commercial and programme requirements. Manage full project close-out, including financial alignment and lessons learned. What we're looking for Proven experience leading multi-project engineering or manufacturing operations. Strong commercial and financial awareness with a track record of improving profitability. Experience of offsite manufacturing or engineered solutions (desirable). Excellent leadership skills, with the ability to motivate and develop high-performing teams. Strong understanding of Health & Safety, compliance and risk management. Confident stakeholder manager, capable of working with customers, suppliers and senior leaders. Benefits 25 days holiday day per annum, plus bank holidays Pension with leading provider and up to 8% employer contribution Private healthcare Free 24/7 365 Employee assistance program to support mental health and wellbeing (including counselling sessions and legal advice) Discounts Personal development programme Flexible Benefits Car/Car allowance Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Apr 27, 2026
Full time
Project Manager (MEP) Manchester Permanent Role NG Bailey has an exciting opportunity for an experienced Project Manager to form part of the delivery team of a large and exciting scheme in the centre of Manchester. We are looking for someone with an electrical bias that is client facing and can work through PCSA, precon and delivery phases and has strong leadership skills. This is a great opportunity to join a team on a prestigious project but also to be part of NG Bailey and work on some of the countries most important schemes. Key responsibilities in this role Operational leadership Take overall responsibility for the operational delivery of a portfolio of engineering projects. Coordinate offsite manufacturing operations to ensure programmes, quality and commercial outcomes are achieved. Lead teams in line with company values, creating a high-performance, collaborative culture. Health & Safety Provide visible, proactive Health & Safety leadership. Embed a "safety first" culture across all activities and teams. Work winning & pre-commencement Support bid and work-winning activities to ensure commercially robust, deliverable and profitable solutions. Lead and contribute to pre-commencement activities, ensuring designs are manufacturable, fully coordinated and accurately programmed. Ensure design information is complete, accurate and suitable for manufacturing execution. Risk, commercial & financial control Work closely with Senior Project Managers to identify, manage and mitigate project risks and opportunities. Maintain accurate monthly forecasts and ensure robust cost, programme and commercial control. Lead monthly project reviews, providing senior management with clear visibility of project performance and financial status. Contribute to business planning and budgeting, supporting delivery against agreed profit and performance targets. Supply chain & quality Lead the effective management of appointed specialists and suppliers. Ensure manufacturing and installation meet internal standards, client specifications and statutory requirements. Drive continuous improvement across products, processes and quality outcomes. Customer relationships Build and maintain strong, long-term customer relationships. Ensure project objectives are clearly defined and consistently delivered, achieving high levels of customer satisfaction. Project completion Ensure projects are successfully closed out in line with agreed quality, commercial and programme requirements. Manage full project close-out, including financial alignment and lessons learned. What we're looking for Proven experience leading multi-project engineering or manufacturing operations. Strong commercial and financial awareness with a track record of improving profitability. Experience of offsite manufacturing or engineered solutions (desirable). Excellent leadership skills, with the ability to motivate and develop high-performing teams. Strong understanding of Health & Safety, compliance and risk management. Confident stakeholder manager, capable of working with customers, suppliers and senior leaders. Benefits 25 days holiday day per annum, plus bank holidays Pension with leading provider and up to 8% employer contribution Private healthcare Free 24/7 365 Employee assistance program to support mental health and wellbeing (including counselling sessions and legal advice) Discounts Personal development programme Flexible Benefits Car/Car allowance Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Associate Director within the growing Advisory team in BDO's International Institutions and Donor Assurance (IIDA) department, you will play a senior leadership role in securing and delivering evaluation and value for money audit assignments. You will lead and develop teams of junior managers, consultants and analysts, ensuring high quality delivery across complex international engagements. Alongside delivery, you will contribute to business development activity and work closely with IIDA leadership to support the continued growth of the practice. You will work on assignments for a wide range of international donor organisations across the globe, including UN bodies, multilateral development banks, EU institutions, government development agencies and charitable foundations. Through this work, you will help clients improve performance and accountability, supporting positive economic, social and political outcomes in countries worldwide. You'll be someone with: Strong written and spoken English skills, and an ability to communicate in a clear, professional, and constructive manner. A higher degree or professional qualification in public policy/finance, climate finance, international development, economics or operational research. Demonstrable experience of delivering OECD/DAC-based evaluations, value for money audits / assessments and/or organisational reviews. A genuine interest in international development and working in a multi-cultural context. Demonstrable business development success & experience of managing teams of 3-7 people, and projects lasting from 1 to 24 months. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 27, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Associate Director within the growing Advisory team in BDO's International Institutions and Donor Assurance (IIDA) department, you will play a senior leadership role in securing and delivering evaluation and value for money audit assignments. You will lead and develop teams of junior managers, consultants and analysts, ensuring high quality delivery across complex international engagements. Alongside delivery, you will contribute to business development activity and work closely with IIDA leadership to support the continued growth of the practice. You will work on assignments for a wide range of international donor organisations across the globe, including UN bodies, multilateral development banks, EU institutions, government development agencies and charitable foundations. Through this work, you will help clients improve performance and accountability, supporting positive economic, social and political outcomes in countries worldwide. You'll be someone with: Strong written and spoken English skills, and an ability to communicate in a clear, professional, and constructive manner. A higher degree or professional qualification in public policy/finance, climate finance, international development, economics or operational research. Demonstrable experience of delivering OECD/DAC-based evaluations, value for money audits / assessments and/or organisational reviews. A genuine interest in international development and working in a multi-cultural context. Demonstrable business development success & experience of managing teams of 3-7 people, and projects lasting from 1 to 24 months. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Accommodation-Based Services Manager We are looking for an Accommodation-Based Services Manager to lead and shape an award-winning service supporting women to live free from abuse. This is a rare opportunity to take on a senior leadership role within an award-winning, specialist organisation at the forefront of supporting Black and minoritised women and children affected by domestic abuse, including forced marriage and honour based abuse. Please note that due to the nature of this role, we can only accept female applicants. Position: Accommodation-Based Services Manager Location: West Midlands (Birmingham/Walsall) Hours: Full-time (37.5 hours per week) Salary: £40,000 Contract: Permanent Closing Date: 25th May 2026 You will not only manage services, you will shape, strengthen and lead high-quality accommodation-based provision, ensuring it is safe, responsive and impactful. This role is ideal for a confident and values-driven Services Manager who is passionate about delivering excellence and driving meaningful change. We are committed to equality, diversity and inclusion, ensuring all women are treated with dignity, fairness and respect. Safeguarding is central to everything we do, and this role is critical in embedding safe, high-quality practice across our services The Role As Accommodation-Based Services Manager, you will lead the operational delivery of the refuge and accommodation services across the West Midlands. You will provide strategic and operational leadership, ensuring services are safe, compliant and survivor-centred. You will oversee staff teams, safeguarding practice, housing management, and quality assurance, while contributing to the ongoing development of services. Key Responsibilities Lead and manage accommodation-based services, ensuring safe, high-quality and effective delivery Line manage the Senior Support Workers and provide overall leadership across accommodation services, including recruitment, supervision, performance management, training and rota/on-call cover Take overall responsibility for safeguarding practice, including oversight of high-risk cases Ensure robust risk assessment, safety planning and casework standards Oversee referrals, admissions, occupancy and move-on processes Ensure effective housing management, including rent systems, housing benefit and arrears monitoring Maintain oversight of health and safety, property compliance and refuge security Lead on quality assurance, audits, monitoring and continuous improvement Ensure accurate reporting to funders, commissioners and senior management Manage budgets and monitor expenditure Develop strong partnerships with relevant stakeholders, attend multi-agency meetings and represent the organisation externally About You You are an experienced and confident leader with a strong track record in managing accommodation-based or refuge services. You will: Have Level 3 qualification in Health & Social Care, Housing, Management (or equivalent experience) plus evidence of continuous professional development Bring significant experience of services management within the domestic abuse or VAWG sector, including managing accommodation-based or refuge services Have strong expertise in safeguarding and managing high-risk cases Be able to lead, motivate and develop teams to deliver high standards Have experience managing compliance and complex operations within housing services and knowledge of benefits and refuge processes Be confident managing competing priorities and driving service improvement Be a strong communicator with the ability to influence and build partnerships Be committed to equality, diversity and anti-discriminatory practice Have strong organisational, leadership and IT skills (Microsoft Office and case management/ database systems) Ability to participate in an on-call rota and work flexibly Why Work Here Be part of an award-winning, specialist by and for organisation Take on a senior leadership role with real influence and impact Lead services that directly change the lives of women and children Work within a supportive, experienced and values-driven organisation Access ongoing professional development and opportunities to shape services Important Information This post is restricted to women under Schedule 9 of the Equality Act 2010 Enhanced DBS check required The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment You may also have experience in roles such as Housing, Housing Officer, Housing Adviser, Housing and Homelessness Advisor, Housing Support Officer, Housing Support, Refuge Housing, Emergency Housing, Service Manager, Abuse, VAWG, IDVA, Domestic Abuse, Abuse Case Worker. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Apr 27, 2026
Full time
Accommodation-Based Services Manager We are looking for an Accommodation-Based Services Manager to lead and shape an award-winning service supporting women to live free from abuse. This is a rare opportunity to take on a senior leadership role within an award-winning, specialist organisation at the forefront of supporting Black and minoritised women and children affected by domestic abuse, including forced marriage and honour based abuse. Please note that due to the nature of this role, we can only accept female applicants. Position: Accommodation-Based Services Manager Location: West Midlands (Birmingham/Walsall) Hours: Full-time (37.5 hours per week) Salary: £40,000 Contract: Permanent Closing Date: 25th May 2026 You will not only manage services, you will shape, strengthen and lead high-quality accommodation-based provision, ensuring it is safe, responsive and impactful. This role is ideal for a confident and values-driven Services Manager who is passionate about delivering excellence and driving meaningful change. We are committed to equality, diversity and inclusion, ensuring all women are treated with dignity, fairness and respect. Safeguarding is central to everything we do, and this role is critical in embedding safe, high-quality practice across our services The Role As Accommodation-Based Services Manager, you will lead the operational delivery of the refuge and accommodation services across the West Midlands. You will provide strategic and operational leadership, ensuring services are safe, compliant and survivor-centred. You will oversee staff teams, safeguarding practice, housing management, and quality assurance, while contributing to the ongoing development of services. Key Responsibilities Lead and manage accommodation-based services, ensuring safe, high-quality and effective delivery Line manage the Senior Support Workers and provide overall leadership across accommodation services, including recruitment, supervision, performance management, training and rota/on-call cover Take overall responsibility for safeguarding practice, including oversight of high-risk cases Ensure robust risk assessment, safety planning and casework standards Oversee referrals, admissions, occupancy and move-on processes Ensure effective housing management, including rent systems, housing benefit and arrears monitoring Maintain oversight of health and safety, property compliance and refuge security Lead on quality assurance, audits, monitoring and continuous improvement Ensure accurate reporting to funders, commissioners and senior management Manage budgets and monitor expenditure Develop strong partnerships with relevant stakeholders, attend multi-agency meetings and represent the organisation externally About You You are an experienced and confident leader with a strong track record in managing accommodation-based or refuge services. You will: Have Level 3 qualification in Health & Social Care, Housing, Management (or equivalent experience) plus evidence of continuous professional development Bring significant experience of services management within the domestic abuse or VAWG sector, including managing accommodation-based or refuge services Have strong expertise in safeguarding and managing high-risk cases Be able to lead, motivate and develop teams to deliver high standards Have experience managing compliance and complex operations within housing services and knowledge of benefits and refuge processes Be confident managing competing priorities and driving service improvement Be a strong communicator with the ability to influence and build partnerships Be committed to equality, diversity and anti-discriminatory practice Have strong organisational, leadership and IT skills (Microsoft Office and case management/ database systems) Ability to participate in an on-call rota and work flexibly Why Work Here Be part of an award-winning, specialist by and for organisation Take on a senior leadership role with real influence and impact Lead services that directly change the lives of women and children Work within a supportive, experienced and values-driven organisation Access ongoing professional development and opportunities to shape services Important Information This post is restricted to women under Schedule 9 of the Equality Act 2010 Enhanced DBS check required The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment You may also have experience in roles such as Housing, Housing Officer, Housing Adviser, Housing and Homelessness Advisor, Housing Support Officer, Housing Support, Refuge Housing, Emergency Housing, Service Manager, Abuse, VAWG, IDVA, Domestic Abuse, Abuse Case Worker. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Please do not apply for this role if you do not meet the criteria below in bold We are unable to offer any kind of visa sponsorship for this role. I am looking for a passionate Nursery Manager or an experienced deputy manager who is looking for a new challenge/ or simple a change to work for a bigger organisation. This role is to oversee the daily operations of a nursery. Close to the town centre, Newly refurbished nursery, Great transport links, Great Place to Work Certified 2025/26. This is an excellent opportunity for an experienced Nursery Manager to join a fantastic purpose built Nursery, offering an excellent working environment with great career development and progression! Some of your responsibilities as Nursery Manager will include: To be responsible for the daily running and administration of the nursery whilst adhering to the company Policies and Procedures, ensuring compliance with all statutory requirements. To lead the nursery team ensuring that all children are kept safe and receive rich and stimulating play and learning experiences appropriate to their age and stage of development To nurture every child in in your care providing consistency, innovation and excellence, igniting curiosity and a lifelong love of learning. To ensure that all of the Company Health and Safety policies and procedures are put into practice including allergy management, risk assessment and medication policies etc. To lead the nursery team ensuring that the nursery offers an environment which reflects the cultural diversity of all children. To prepare for and lead the nursery team during inspections by regulatory bodies and to implement any recommendations To induct, support and mentor new staff, carry out staff supervise meetings, conduct regular staff assessments, recognising training needs, monitoring training and developing teamwork. You will need to have the following qualifications, training and experience: Minimum full and relevant LEVEL 3 in Early Years and Education An ability to lead, manage and inspire a team successfully together with good interpersonal skills. Excellent understanding of EYFS. Extensive knowledge of safeguarding. Senior leadership experience within a nursery setting. It is a legal requirement to hold a GCSE or equivalent qualification in Maths, or be willing to achieve within 2 years of starting the position. It is a legal requirement to hold a GCSE or equivalent qualification in Maths, or be willing to achieve within 2 years of starting the position. A customer service approach, being willing to go above and beyond for families. Excellent communication skills both verbal and written. Able to lead the nursery marketing strategy including the planning and delivery of a strong marketing plan, the implementation of interesting marketing and retention events and the successful conversion of enquiries. The ability to plan and organise workload. A Experience in Leadership in managing full day care settings. Effectively manage the nursery budget, including ensuring that income targets are met, budgeted staff and other costs are not exceeded. Benefit of this role: Free breakfast, lunches and healthy snacks including fresh fruit. Accredited training with the Academy. Enhanced Maternity, Paternity Fertility and Adoption leave. Regular staff rewards. Team appreciation events. Long service awards. Dedicated wellbeing package. Highly discounted childcare. A day off for your birthday. 80% childcare discount. The company offers: Competitive salary. Pension plan. Annual leave including bank holidays. Monday to Friday. All successful applicants will be required to have an Enhanced DBS carried out. As a specialist Childcare agency, we believe that we can only be as successful as our candidates and employees. That is why we invest 100% in each and every candidate who registers with us and value all the work carried out by our team. For more information, or a confidential chat please contact us on or send us your CV to be considered for the position. Ability to commute/relocate: Penrith (Cumbria): reliably commute or plan to relocate before starting work (preferred)
Apr 27, 2026
Full time
Please do not apply for this role if you do not meet the criteria below in bold We are unable to offer any kind of visa sponsorship for this role. I am looking for a passionate Nursery Manager or an experienced deputy manager who is looking for a new challenge/ or simple a change to work for a bigger organisation. This role is to oversee the daily operations of a nursery. Close to the town centre, Newly refurbished nursery, Great transport links, Great Place to Work Certified 2025/26. This is an excellent opportunity for an experienced Nursery Manager to join a fantastic purpose built Nursery, offering an excellent working environment with great career development and progression! Some of your responsibilities as Nursery Manager will include: To be responsible for the daily running and administration of the nursery whilst adhering to the company Policies and Procedures, ensuring compliance with all statutory requirements. To lead the nursery team ensuring that all children are kept safe and receive rich and stimulating play and learning experiences appropriate to their age and stage of development To nurture every child in in your care providing consistency, innovation and excellence, igniting curiosity and a lifelong love of learning. To ensure that all of the Company Health and Safety policies and procedures are put into practice including allergy management, risk assessment and medication policies etc. To lead the nursery team ensuring that the nursery offers an environment which reflects the cultural diversity of all children. To prepare for and lead the nursery team during inspections by regulatory bodies and to implement any recommendations To induct, support and mentor new staff, carry out staff supervise meetings, conduct regular staff assessments, recognising training needs, monitoring training and developing teamwork. You will need to have the following qualifications, training and experience: Minimum full and relevant LEVEL 3 in Early Years and Education An ability to lead, manage and inspire a team successfully together with good interpersonal skills. Excellent understanding of EYFS. Extensive knowledge of safeguarding. Senior leadership experience within a nursery setting. It is a legal requirement to hold a GCSE or equivalent qualification in Maths, or be willing to achieve within 2 years of starting the position. It is a legal requirement to hold a GCSE or equivalent qualification in Maths, or be willing to achieve within 2 years of starting the position. A customer service approach, being willing to go above and beyond for families. Excellent communication skills both verbal and written. Able to lead the nursery marketing strategy including the planning and delivery of a strong marketing plan, the implementation of interesting marketing and retention events and the successful conversion of enquiries. The ability to plan and organise workload. A Experience in Leadership in managing full day care settings. Effectively manage the nursery budget, including ensuring that income targets are met, budgeted staff and other costs are not exceeded. Benefit of this role: Free breakfast, lunches and healthy snacks including fresh fruit. Accredited training with the Academy. Enhanced Maternity, Paternity Fertility and Adoption leave. Regular staff rewards. Team appreciation events. Long service awards. Dedicated wellbeing package. Highly discounted childcare. A day off for your birthday. 80% childcare discount. The company offers: Competitive salary. Pension plan. Annual leave including bank holidays. Monday to Friday. All successful applicants will be required to have an Enhanced DBS carried out. As a specialist Childcare agency, we believe that we can only be as successful as our candidates and employees. That is why we invest 100% in each and every candidate who registers with us and value all the work carried out by our team. For more information, or a confidential chat please contact us on or send us your CV to be considered for the position. Ability to commute/relocate: Penrith (Cumbria): reliably commute or plan to relocate before starting work (preferred)
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions all organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious and entrepreneurially-spirited businesses that fuel the economy - whether privately or publicly owned - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Our Tax Assurance & Risk Management ('TA&RM') team is a fast-growing collaborative team of around 15 people nationally led by three dedicated tax partners, who together support a wide variety of private, private equity-backed and listed clients across sectors. Our work has helped many clients meet their legislative tax governance compliance obligations (including in relation to the Senior Accounting Officer and Corporate Criminal Offences regimes, the tax strategy publication requirement and HMRC's Business Risk Review process) and strategically improve their tax operations and tax control framework, manage tax risk and provide assurance to tax authorities and business stakeholders. Technology is an important part of helping our clients succeed and we encourage innovation at all levels in our team. We are an award-winning specialist tax team. This is a dynamic client-facing role that requires excellent client relationship, communication and project management skills, and the ability to distil complex concepts into easily understood information suitable for a wide array of stakeholders. Most of your work will be client facing and will require you to actively manage client portfolios, manage project delivery, coordinating junior resource and BDO tax specialists, to deliver exceptional client service. Owning client relationships with the senior team is key, and you'll be heavily involved in business development and innovation activities to support our business growth. This role will involve consideration of a range of taxes including corporate, indirect and employment taxes; our work is broader than any one area of tax and at the senior manager level, we require candidates with a depth of tax experience, specifically with TA&RM experience, with good commercial awareness who are eager to learn, adapt and contribute to this area of growth for the business. Importantly, we are looking for natural curiosity about how tax functions and businesses run, from the governance, processes and controls to the people and technology they use and the tax technical issues relevant to them. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with the team at all levels to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with, acting as a key part of BDO's relationships with our clients. We are looking for someone: To act as a key point of contact within the firm for our clients, together with the senior team. With experience of TA&RM work (including such as tax strategy, SAO and CCO compliance, HMRC Business Risk Reviews, developing the tax control framework and tax operating model, advising on tax risk management e.g. tax risk registers.) With a strong presentation style, and confidence in hosting workshops, training sessions and webinars, often to Board level, and with strong tax technical experience to be able to talk knowledgeably at a good level about a range of tax issues. With experience in end-to-end project delivery, who can lead projects with complexity to deliver quality advice. Who has a keen interest in helping clients develop tax governance and developing bespoke scopes of work to meet our clients' needs. With personal responsibility for own decisions and the actions of others. Educated to degree level, and/or CTA and/or ACA qualified or equivalent, or relevant experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit our clients, the task at hand, our teams, and you. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues - BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. LI-
Apr 27, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions all organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious and entrepreneurially-spirited businesses that fuel the economy - whether privately or publicly owned - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Our Tax Assurance & Risk Management ('TA&RM') team is a fast-growing collaborative team of around 15 people nationally led by three dedicated tax partners, who together support a wide variety of private, private equity-backed and listed clients across sectors. Our work has helped many clients meet their legislative tax governance compliance obligations (including in relation to the Senior Accounting Officer and Corporate Criminal Offences regimes, the tax strategy publication requirement and HMRC's Business Risk Review process) and strategically improve their tax operations and tax control framework, manage tax risk and provide assurance to tax authorities and business stakeholders. Technology is an important part of helping our clients succeed and we encourage innovation at all levels in our team. We are an award-winning specialist tax team. This is a dynamic client-facing role that requires excellent client relationship, communication and project management skills, and the ability to distil complex concepts into easily understood information suitable for a wide array of stakeholders. Most of your work will be client facing and will require you to actively manage client portfolios, manage project delivery, coordinating junior resource and BDO tax specialists, to deliver exceptional client service. Owning client relationships with the senior team is key, and you'll be heavily involved in business development and innovation activities to support our business growth. This role will involve consideration of a range of taxes including corporate, indirect and employment taxes; our work is broader than any one area of tax and at the senior manager level, we require candidates with a depth of tax experience, specifically with TA&RM experience, with good commercial awareness who are eager to learn, adapt and contribute to this area of growth for the business. Importantly, we are looking for natural curiosity about how tax functions and businesses run, from the governance, processes and controls to the people and technology they use and the tax technical issues relevant to them. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with the team at all levels to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with, acting as a key part of BDO's relationships with our clients. We are looking for someone: To act as a key point of contact within the firm for our clients, together with the senior team. With experience of TA&RM work (including such as tax strategy, SAO and CCO compliance, HMRC Business Risk Reviews, developing the tax control framework and tax operating model, advising on tax risk management e.g. tax risk registers.) With a strong presentation style, and confidence in hosting workshops, training sessions and webinars, often to Board level, and with strong tax technical experience to be able to talk knowledgeably at a good level about a range of tax issues. With experience in end-to-end project delivery, who can lead projects with complexity to deliver quality advice. Who has a keen interest in helping clients develop tax governance and developing bespoke scopes of work to meet our clients' needs. With personal responsibility for own decisions and the actions of others. Educated to degree level, and/or CTA and/or ACA qualified or equivalent, or relevant experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit our clients, the task at hand, our teams, and you. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues - BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. LI-
At Sword, we're building AI to heal billions and unlock humanity's full potential. In doing so, we're pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need-and ultimately get back to lives lived in full. Since 2020, Sword has expanded across physical therapy, women's health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare. Role Sword Health is seeking a growth-oriented CSM with an essential NHS background. You will manage the end-to-end client lifecycle, focusing on navigating complex NHS procurement, governance, and stakeholder landscapes to drive retention and account expansion. What You Bring NHS Expertise: Deep knowledge of NHS operations and stakeholder management is essential. Experience: 2+ years in Customer Success, Account Management, or Implementation (bonus points for hitting growth targets). Data Fluency: You're a pro at using Excel/Google Sheets to tell a compelling story through metrics. Startup Grit: You're adaptable, highly organized, and bring a no-ego approach to a fast-paced environment. AI Proficiency at Sword Health AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework - be ready to share real examples of how AI is already part of how you work. Explorer (Level 1) - Uses AI daily to boost personal productivity Builder (Level 2) - Creates workflows and tools that elevate the whole team Integrator (Level 3) - Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role. What you'll be doing Lifecycle Management: Lead implementation and post-sale experiences for a diverse portfolio, prioritizing NHS accounts. Strategic Growth: Develop account plans to maximize lifetime value, identify expansion opportunities, and exceed clinical/economic targets. Project Oversight: Navigate NHS-specific compliance and procurement frameworks to ensure seamless project delivery. Data-Driven Insights: Use quantitative reporting and business reviews to demonstrate ROI and storytell product value. Relationship Building: Act as a trusted advisor to partners, managing both proactive strategy and reactive queries. What you need to have Mandatory: Direct experience working in or with the NHS (operational, procurement, or partnership roles). Experience: 2+ years in Customer Success, Implementation, or Account Management (startup experience preferred). Analytical Skills: Proficient in data tools (Excel/Google Sheets) to track growth metrics and account health. Communication: Exceptional presentation and constructive push-back skills to align client expectations. Mindset: Highly organized, collaborative, no-ego approach, and a bias toward action in fast-paced environments. £42,879 - £67,381 a year This range includes base, variable and equity. These compensation bands are just the starting point. Once someone joins and proves they're outlier talent, we adjust quickly to ensure their compensation aligns with their impact. Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company's estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below. UK - Sword Benefits & Perks Health insurance Meal allowance Equity shares Flexible working hours Remote-first company Paid company holidaysFree digital therapist for you and your family Note: Please note that this position does not offer relocation assistance. Candidates must have the right to work in the UK and be based in the UK. Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
Apr 27, 2026
Full time
At Sword, we're building AI to heal billions and unlock humanity's full potential. In doing so, we're pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need-and ultimately get back to lives lived in full. Since 2020, Sword has expanded across physical therapy, women's health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare. Role Sword Health is seeking a growth-oriented CSM with an essential NHS background. You will manage the end-to-end client lifecycle, focusing on navigating complex NHS procurement, governance, and stakeholder landscapes to drive retention and account expansion. What You Bring NHS Expertise: Deep knowledge of NHS operations and stakeholder management is essential. Experience: 2+ years in Customer Success, Account Management, or Implementation (bonus points for hitting growth targets). Data Fluency: You're a pro at using Excel/Google Sheets to tell a compelling story through metrics. Startup Grit: You're adaptable, highly organized, and bring a no-ego approach to a fast-paced environment. AI Proficiency at Sword Health AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework - be ready to share real examples of how AI is already part of how you work. Explorer (Level 1) - Uses AI daily to boost personal productivity Builder (Level 2) - Creates workflows and tools that elevate the whole team Integrator (Level 3) - Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role. What you'll be doing Lifecycle Management: Lead implementation and post-sale experiences for a diverse portfolio, prioritizing NHS accounts. Strategic Growth: Develop account plans to maximize lifetime value, identify expansion opportunities, and exceed clinical/economic targets. Project Oversight: Navigate NHS-specific compliance and procurement frameworks to ensure seamless project delivery. Data-Driven Insights: Use quantitative reporting and business reviews to demonstrate ROI and storytell product value. Relationship Building: Act as a trusted advisor to partners, managing both proactive strategy and reactive queries. What you need to have Mandatory: Direct experience working in or with the NHS (operational, procurement, or partnership roles). Experience: 2+ years in Customer Success, Implementation, or Account Management (startup experience preferred). Analytical Skills: Proficient in data tools (Excel/Google Sheets) to track growth metrics and account health. Communication: Exceptional presentation and constructive push-back skills to align client expectations. Mindset: Highly organized, collaborative, no-ego approach, and a bias toward action in fast-paced environments. £42,879 - £67,381 a year This range includes base, variable and equity. These compensation bands are just the starting point. Once someone joins and proves they're outlier talent, we adjust quickly to ensure their compensation aligns with their impact. Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company's estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below. UK - Sword Benefits & Perks Health insurance Meal allowance Equity shares Flexible working hours Remote-first company Paid company holidaysFree digital therapist for you and your family Note: Please note that this position does not offer relocation assistance. Candidates must have the right to work in the UK and be based in the UK. Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
DANIEL-SCOTT RECRUITMENT LTD
Dudley, West Midlands
?W e are privileged to be working with our new client based in Dudley, to recruit for A senior Automation Service Technician who will assist the service centre manager in leading the companys service operations, focusing on customer satisfaction and operational efficiency. Alongside the in-house controls expert, you will provide additional assistance in supporting the growth of the machinery c click apply for full job details
Apr 27, 2026
Full time
?W e are privileged to be working with our new client based in Dudley, to recruit for A senior Automation Service Technician who will assist the service centre manager in leading the companys service operations, focusing on customer satisfaction and operational efficiency. Alongside the in-house controls expert, you will provide additional assistance in supporting the growth of the machinery c click apply for full job details
UK RESIDENTIAL WELFARE MANAGER Title: Welfare Manager (Residential) Job Type: Residential, Full-Time Reports to: Centre Director Dates: June 22nd to August 1st 2026 (Possibility of extension in some centres) Country: United Kingdom Locations: London King's, London Uxbridge, Reading, Guildford, Worcester, Dover, Oxford, Edinburgh MISSION STATEMENT Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full-day and half-day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. MLA WELFARE AND SAFEGUARDING STATEMENT MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face-to-face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. POSITION OVERVIEW Responsible for the care, safeguarding and welfare of students. Full-time summer employment from mid-June - mid-August Responsible for all aspects of the ESL summer camp programming, including off-campus excursions and on-campus activities Represent MLA values Reports to Centre Director and Operations Manager 6 working days per week 1 day off per week Residential employment includes all meals and accommodation Possibility of extension in some centres (starting in June and/or finishing mid-August). The MLA Welfare Manager is a senior position, and the successful candidate will be a member of the school's management structure. You will be responsible for the care, safeguarding and welfare of students at MLA Summer Centre and comply with the Safeguarding Policy. You would need to liaise with others on campus to ensure that any concerns or dangers are highlighted and avoided. This position is required to reside on campus in company-provided housing and monitor the safety and well-being of international high school students attending our cultural immersion programme. Your role is about filling with joy a diverse multicultural exchange and make a lasting impact on the lives of international students. WMs are also responsible for communicating with the Centre Director and Group Leaders, as well as the venue. Summer centres are very busy places and there may be duties to perform in addition to those detailed here. REQUIREMENTS Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence. Proven suitability to work with students under 18: at least 2 references. Be proficient in the use of IT. Desirable Summer School experience in the UK or in Ireland. Prior work experience as a manager. First Aid certification or willingness to obtain. Previous experience in a welfare, pastoral care, safeguarding, or student support role. Practical experience of safeguarding and child protection. Volunteering experience. Involvement in active groups (e.g. scouts, trekking, sports, etc). PERSON SPECIFICATION Ability to develop positive relationships with students, earning their trust whilst maintaining proper professional boundaries. Ability to establish excellent relationships with our clients and service providers, especially the Group Leaders bringing students from abroad. Ability to manage sensitive and confidential issues with professionalism and discretion. Excellent communication and interpersonal skills. Calm, resilient, and confident decision-making under pressure. Strong organisational and record-keeping skills. Ability to work flexibly, including evenings, weekends, and on-call duties. Willingness to undergo enhanced safeguarding checks. Team player. Ability to provide safety and welfare assistance to students. Excellent communication skills (verbal, written and interpersonal). Display absolute commitment to the highest standards of professional behaviour. Positive outlook. Enthusiasm and creativity. Ability to work long hours in a high-pressure environment. Passion for working with youth. Flexibility and adaptability. Ability to multi-task. Attention to detail. Aptitude to effectively use Microsoft Word and Excel. Ability to be pleasant, polite, and cooperative. SCHEDULE As a Welfare Manager, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. Each staff member is contracted for up to 44 hours per week. At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded. KEY POSITION ACCOUNTABILITIES Complete all required, paid training/induction meetings prior to and during the programme. Review itineraries and become knowledgeable with all aspects of the programme. Complete risk assessments. Lead the delivery of high-quality welfare and pastoral support for all junior students. Act as a primary point of contact for student welfare concerns, including homesickness, wellbeing issues, and behavioural matters. Ensure students feel safe, supported, and respected throughout their stay. Monitor student wellbeing and take proactive steps to address emerging issues. Implement and uphold MLA safeguarding and child protection policies at centre level. Receive, record, and respond to safeguarding concerns in line with MLA procedures. Support the implementation of health & safety procedures related to student welfare. Oversee student medical information, medication procedures, and welfare-related risk assessments. Respond to accidents, incidents, and emergencies involving students, ensuring appropriate follow-up and documentation. Liaise with the Centre Manager and Head Office Safeguarding Team regarding serious or complex cases. Ensure all safeguarding records are accurate, confidential, and securely maintained. Use the MLA software effectively. Maintain a clean, organised and professional Centre Office. Attend meetings with Group Leaders and MLA Managers. Be sensitive to staff needs and feedback, and ensure they are being heard and addressed. Promote the welfare of students and adhere to, and comply with the Safeguarding Policy. TRAINING & CPD Complete all required pre-employment training. Attend the in-person induction training and take an active part in discussions. Read and understand MLA policies sent during the recruitment process. Read, understand and adhere to the guidelines set out in your Handbook. Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA. Request guidance on and actively seek professional development to improve your skills. Work with the MLA Management Team in designing necessary on-site training. Carry out inductions and training for Activity Leaders. Carry out two staff appraisals in line with the MLA guidelines. ADMINISTRATIVE DUTIES Maintain accurate lists of students' medical needs, histories, and dietary requirements. Maintain the MLA software files with detailed housing, dining, and facilities usage. Support the Centre Admin in the reporting of campus damages. Oversee the maintenance requests by group leaders and students and ensure they are communicated and completed by the campus partners. Complete all Risk Assessments. Maintain the Centre Noticeboard providing accurate information and announcements to Group Leaders and students. Attend regular staff meetings to maintain good communication and positive morale. SAFEGUARDING & WELFARE Promoting the welfare of students and adhere to, and comply with the Safeguarding Policy. Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively. Assist the Centre Director and Welfare Manager with communicating to staff and guests site-specific emergency evacuation and preparedness plans. Maintain 24-hour on-call emergency assistance for the centre. . click apply for full job details
Apr 27, 2026
Full time
UK RESIDENTIAL WELFARE MANAGER Title: Welfare Manager (Residential) Job Type: Residential, Full-Time Reports to: Centre Director Dates: June 22nd to August 1st 2026 (Possibility of extension in some centres) Country: United Kingdom Locations: London King's, London Uxbridge, Reading, Guildford, Worcester, Dover, Oxford, Edinburgh MISSION STATEMENT Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full-day and half-day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. MLA WELFARE AND SAFEGUARDING STATEMENT MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face-to-face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. POSITION OVERVIEW Responsible for the care, safeguarding and welfare of students. Full-time summer employment from mid-June - mid-August Responsible for all aspects of the ESL summer camp programming, including off-campus excursions and on-campus activities Represent MLA values Reports to Centre Director and Operations Manager 6 working days per week 1 day off per week Residential employment includes all meals and accommodation Possibility of extension in some centres (starting in June and/or finishing mid-August). The MLA Welfare Manager is a senior position, and the successful candidate will be a member of the school's management structure. You will be responsible for the care, safeguarding and welfare of students at MLA Summer Centre and comply with the Safeguarding Policy. You would need to liaise with others on campus to ensure that any concerns or dangers are highlighted and avoided. This position is required to reside on campus in company-provided housing and monitor the safety and well-being of international high school students attending our cultural immersion programme. Your role is about filling with joy a diverse multicultural exchange and make a lasting impact on the lives of international students. WMs are also responsible for communicating with the Centre Director and Group Leaders, as well as the venue. Summer centres are very busy places and there may be duties to perform in addition to those detailed here. REQUIREMENTS Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence. Proven suitability to work with students under 18: at least 2 references. Be proficient in the use of IT. Desirable Summer School experience in the UK or in Ireland. Prior work experience as a manager. First Aid certification or willingness to obtain. Previous experience in a welfare, pastoral care, safeguarding, or student support role. Practical experience of safeguarding and child protection. Volunteering experience. Involvement in active groups (e.g. scouts, trekking, sports, etc). PERSON SPECIFICATION Ability to develop positive relationships with students, earning their trust whilst maintaining proper professional boundaries. Ability to establish excellent relationships with our clients and service providers, especially the Group Leaders bringing students from abroad. Ability to manage sensitive and confidential issues with professionalism and discretion. Excellent communication and interpersonal skills. Calm, resilient, and confident decision-making under pressure. Strong organisational and record-keeping skills. Ability to work flexibly, including evenings, weekends, and on-call duties. Willingness to undergo enhanced safeguarding checks. Team player. Ability to provide safety and welfare assistance to students. Excellent communication skills (verbal, written and interpersonal). Display absolute commitment to the highest standards of professional behaviour. Positive outlook. Enthusiasm and creativity. Ability to work long hours in a high-pressure environment. Passion for working with youth. Flexibility and adaptability. Ability to multi-task. Attention to detail. Aptitude to effectively use Microsoft Word and Excel. Ability to be pleasant, polite, and cooperative. SCHEDULE As a Welfare Manager, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. Each staff member is contracted for up to 44 hours per week. At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded. KEY POSITION ACCOUNTABILITIES Complete all required, paid training/induction meetings prior to and during the programme. Review itineraries and become knowledgeable with all aspects of the programme. Complete risk assessments. Lead the delivery of high-quality welfare and pastoral support for all junior students. Act as a primary point of contact for student welfare concerns, including homesickness, wellbeing issues, and behavioural matters. Ensure students feel safe, supported, and respected throughout their stay. Monitor student wellbeing and take proactive steps to address emerging issues. Implement and uphold MLA safeguarding and child protection policies at centre level. Receive, record, and respond to safeguarding concerns in line with MLA procedures. Support the implementation of health & safety procedures related to student welfare. Oversee student medical information, medication procedures, and welfare-related risk assessments. Respond to accidents, incidents, and emergencies involving students, ensuring appropriate follow-up and documentation. Liaise with the Centre Manager and Head Office Safeguarding Team regarding serious or complex cases. Ensure all safeguarding records are accurate, confidential, and securely maintained. Use the MLA software effectively. Maintain a clean, organised and professional Centre Office. Attend meetings with Group Leaders and MLA Managers. Be sensitive to staff needs and feedback, and ensure they are being heard and addressed. Promote the welfare of students and adhere to, and comply with the Safeguarding Policy. TRAINING & CPD Complete all required pre-employment training. Attend the in-person induction training and take an active part in discussions. Read and understand MLA policies sent during the recruitment process. Read, understand and adhere to the guidelines set out in your Handbook. Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA. Request guidance on and actively seek professional development to improve your skills. Work with the MLA Management Team in designing necessary on-site training. Carry out inductions and training for Activity Leaders. Carry out two staff appraisals in line with the MLA guidelines. ADMINISTRATIVE DUTIES Maintain accurate lists of students' medical needs, histories, and dietary requirements. Maintain the MLA software files with detailed housing, dining, and facilities usage. Support the Centre Admin in the reporting of campus damages. Oversee the maintenance requests by group leaders and students and ensure they are communicated and completed by the campus partners. Complete all Risk Assessments. Maintain the Centre Noticeboard providing accurate information and announcements to Group Leaders and students. Attend regular staff meetings to maintain good communication and positive morale. SAFEGUARDING & WELFARE Promoting the welfare of students and adhere to, and comply with the Safeguarding Policy. Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively. Assist the Centre Director and Welfare Manager with communicating to staff and guests site-specific emergency evacuation and preparedness plans. Maintain 24-hour on-call emergency assistance for the centre. . click apply for full job details
Operations Manager - Complex Supported Living at Komplex Community Location: Staffordshire and Wolverhampton Salary: To be discussed on interview Job Type: Full-time, Permanent Reports to: Operations Director Immediate Start Date What We're Looking For We are seeking a compassionate and experienced leader to join our senior management team, overseeing multiple complex services in a supported living environment. If you are someone who shares our passion for delivering exceptional care, thrives in a fast-paced environment, and wants to be part of a growing organisation with strong values, this is the role for you. Key Responsibilities Team Leadership: Manage Service Coordinators across all five services, fostering a strong and effective team. Operational Excellence: Oversee the day-to-day operations of services, ensuring the delivery of outstanding, person-centred care. Care Planning: Collaborate with healthcare professionals, families, and clients to develop and implement tailored care plans. Compliance and Quality: Ensure all services meet and exceed CQC standards, conducting regular audits to maintain governance. Mentorship and Support: Lead, inspire, and mentor your team, fostering an engaging and nurturing work environment. Collaboration: Work closely with senior management and clinical teams to ensure seamless service delivery. Service Development: Contribute to business growth through relationship-building with commissioners, families, and stakeholders, and support the setup of new services. Continuous Improvement: Drive improvements in care quality through change implementation and innovation. What You'll Bring A minimum of 1 years' experience in an operational role. Experience of supported living, Learning Disabilities, Autism, Mental Health, Dual Diagnosis. Proven experience in managing people, developing businesses, meeting CQC requirements, and working within a multidisciplinary team. A collaborative mindset with a desire to work as part of a team committed to achieving shared success. Strong leadership skills focused on staff development, motivation, and excellence. A passion for delivering high-quality care and improving outcomes for individuals. Flexibility, resilience, and the ability to thrive in a dynamic, fast-paced environment. A full UK driving licence. Why Join Us? Competitive Salary: Reflecting your skills and experience Wellbeing Perks: Including virtual GP access, discounts, and exclusive offers Career Development: Ongoing opportunities for professional growth and training Pension Scheme: Enrolment into a workplace pension Growth Incentives: Be rewarded for contributing to the success of a growing organisation Supportive Culture: Join a collaborative team committed to making a difference How to Apply If you're ready to make a positive impact on the lives of the people we support, we'd love to hear from you!
Apr 27, 2026
Full time
Operations Manager - Complex Supported Living at Komplex Community Location: Staffordshire and Wolverhampton Salary: To be discussed on interview Job Type: Full-time, Permanent Reports to: Operations Director Immediate Start Date What We're Looking For We are seeking a compassionate and experienced leader to join our senior management team, overseeing multiple complex services in a supported living environment. If you are someone who shares our passion for delivering exceptional care, thrives in a fast-paced environment, and wants to be part of a growing organisation with strong values, this is the role for you. Key Responsibilities Team Leadership: Manage Service Coordinators across all five services, fostering a strong and effective team. Operational Excellence: Oversee the day-to-day operations of services, ensuring the delivery of outstanding, person-centred care. Care Planning: Collaborate with healthcare professionals, families, and clients to develop and implement tailored care plans. Compliance and Quality: Ensure all services meet and exceed CQC standards, conducting regular audits to maintain governance. Mentorship and Support: Lead, inspire, and mentor your team, fostering an engaging and nurturing work environment. Collaboration: Work closely with senior management and clinical teams to ensure seamless service delivery. Service Development: Contribute to business growth through relationship-building with commissioners, families, and stakeholders, and support the setup of new services. Continuous Improvement: Drive improvements in care quality through change implementation and innovation. What You'll Bring A minimum of 1 years' experience in an operational role. Experience of supported living, Learning Disabilities, Autism, Mental Health, Dual Diagnosis. Proven experience in managing people, developing businesses, meeting CQC requirements, and working within a multidisciplinary team. A collaborative mindset with a desire to work as part of a team committed to achieving shared success. Strong leadership skills focused on staff development, motivation, and excellence. A passion for delivering high-quality care and improving outcomes for individuals. Flexibility, resilience, and the ability to thrive in a dynamic, fast-paced environment. A full UK driving licence. Why Join Us? Competitive Salary: Reflecting your skills and experience Wellbeing Perks: Including virtual GP access, discounts, and exclusive offers Career Development: Ongoing opportunities for professional growth and training Pension Scheme: Enrolment into a workplace pension Growth Incentives: Be rewarded for contributing to the success of a growing organisation Supportive Culture: Join a collaborative team committed to making a difference How to Apply If you're ready to make a positive impact on the lives of the people we support, we'd love to hear from you!
Service Manager Wolverhampton, UK Competitive Salary A well-established industrial engineering and equipment supplier is looking to appoint a Service Manager to lead its service and engineering operations at its Wolverhampton site. The business supplies and supports industrial equipment, welding systems and engineering solutions to manufacturing, fabrication and engineering customers across the UK click apply for full job details
Apr 27, 2026
Full time
Service Manager Wolverhampton, UK Competitive Salary A well-established industrial engineering and equipment supplier is looking to appoint a Service Manager to lead its service and engineering operations at its Wolverhampton site. The business supplies and supports industrial equipment, welding systems and engineering solutions to manufacturing, fabrication and engineering customers across the UK click apply for full job details
Join our HR team and provide comprehensive, expert, and hands on HR support to key stakeholders within our capabilities and functions. Applying expertise and knowledge via coaching and advice, this 18 month FTC role will foster a high performance culture and enable our people agenda. Reporting into the Head of UK People Partnering, this role will also work alongside colleagues in our HR People Partnering team (locally and globally), HR Operations team and PAs Centre of Excellence (CoE). This is an exciting opportunity to Partner with PA's Digital and Data team in the UK. Hybrid working - be in the office or on client site a minimum of 2 days per week. Actual time will vary by role or assignment. The People Partner will: Partner with your business areas to develop and implement their people agenda, ensuring alignment with the global people strategy and drawing on expertise from PAs HR CoEs. Enable a high-performance culture through strong performance management and talent development, drawing on expertise from PAs CoEs. Work alongside PAs ER and Policy Specialist on ER cases, ensuring the right interventions are put in place. Work with and coach leads and line managers to develop and optimise people management capability, supported by PAs CoEs. Contribute to the continuous improvement of our business partnering processes and policies. Coach leads and line managers and their people to ensure effective delivery of our cyclical processes including Mid, YE and promotion processes. Work alongside colleagues from across the HR community and contribute to strategic and operational HR projects (local, national and global). Utilise people data to provide insights, drive best practice and enable innovative solutions. Champion PAs values and the behaviours we expect of each other. Qualifications A passion and commitment to providing the highest quality service to your client areas in a collaborative manner. Consistently collaborates with and supports HR colleagues to provide an exceptional service to our clients. Commercially astute, you consider the financial and legal impact/risk of all decisions. Well networked with a strong understanding of the organisation structure, its intersections and relationships. You are able to challenge and influence where necessary to ensure the right decisions are made. Excellent interpersonal and communication skills which enable you to engage and influence senior stakeholders. The ability to analyse a complex problem through an evidence based approach, producing compelling insights and recommendations to a client problem. You understand when it is appropriate to escalatate a problem and seek additional advice. Strong prioritisation skills, balancing constant reactive demands with a proactive approach. You will have personal experience and understanding of working with clients within a consultancy and/or professional services environment, ideally having worked with a digital/data driven client group. Degree & CIPD qualified, strong working knowledge of HR best practice and UK employment law. Security and Background Checks Please be aware that some of our UK roles at PA Consulting require a UK security clearance. All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard; some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK. We therefore ask that you only apply if you meet the residency requirements (i.e., you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you're unsure about your eligibility, we encourage you to review the UK Government's guidance on security vetting before applying. Benefits Health and lifestyle perks accompanying private healthcare 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity based initiatives Annual performance based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) Equal Opportunity We're committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on .
Apr 27, 2026
Full time
Join our HR team and provide comprehensive, expert, and hands on HR support to key stakeholders within our capabilities and functions. Applying expertise and knowledge via coaching and advice, this 18 month FTC role will foster a high performance culture and enable our people agenda. Reporting into the Head of UK People Partnering, this role will also work alongside colleagues in our HR People Partnering team (locally and globally), HR Operations team and PAs Centre of Excellence (CoE). This is an exciting opportunity to Partner with PA's Digital and Data team in the UK. Hybrid working - be in the office or on client site a minimum of 2 days per week. Actual time will vary by role or assignment. The People Partner will: Partner with your business areas to develop and implement their people agenda, ensuring alignment with the global people strategy and drawing on expertise from PAs HR CoEs. Enable a high-performance culture through strong performance management and talent development, drawing on expertise from PAs CoEs. Work alongside PAs ER and Policy Specialist on ER cases, ensuring the right interventions are put in place. Work with and coach leads and line managers to develop and optimise people management capability, supported by PAs CoEs. Contribute to the continuous improvement of our business partnering processes and policies. Coach leads and line managers and their people to ensure effective delivery of our cyclical processes including Mid, YE and promotion processes. Work alongside colleagues from across the HR community and contribute to strategic and operational HR projects (local, national and global). Utilise people data to provide insights, drive best practice and enable innovative solutions. Champion PAs values and the behaviours we expect of each other. Qualifications A passion and commitment to providing the highest quality service to your client areas in a collaborative manner. Consistently collaborates with and supports HR colleagues to provide an exceptional service to our clients. Commercially astute, you consider the financial and legal impact/risk of all decisions. Well networked with a strong understanding of the organisation structure, its intersections and relationships. You are able to challenge and influence where necessary to ensure the right decisions are made. Excellent interpersonal and communication skills which enable you to engage and influence senior stakeholders. The ability to analyse a complex problem through an evidence based approach, producing compelling insights and recommendations to a client problem. You understand when it is appropriate to escalatate a problem and seek additional advice. Strong prioritisation skills, balancing constant reactive demands with a proactive approach. You will have personal experience and understanding of working with clients within a consultancy and/or professional services environment, ideally having worked with a digital/data driven client group. Degree & CIPD qualified, strong working knowledge of HR best practice and UK employment law. Security and Background Checks Please be aware that some of our UK roles at PA Consulting require a UK security clearance. All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard; some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK. We therefore ask that you only apply if you meet the residency requirements (i.e., you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you're unsure about your eligibility, we encourage you to review the UK Government's guidance on security vetting before applying. Benefits Health and lifestyle perks accompanying private healthcare 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity based initiatives Annual performance based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) Equal Opportunity We're committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on .
OPERATIONS EXECUTIVE Are you a confident and capable worker who thrives in a fast-paced, high-performing team? We are looking for an Operations Executive to join an executive search firm on a permanent basis. OPERATIONS EXECUTIVE ROLE: Supporting the Private Search team with their duties using initiative and proactivity Putting together presentation packs with a clear design in line with company specs Processing candidate applications and preparing documents with close attention to detail Assisting in arranging external meetings for projects, ensuring exceptional customer care and contributing to repeat business Assisting with customer contact, managing expectations and explaining how the organisation can support them Assisting in coordinating live projects, client meetings, interviews, and assessment centres, ensuring communication with all levels of people and cultures Recording and updating project and programme information on the in-house database, keeping line managers fully briefed Acting as a trusted point of contact for the team, managing enquiries and forwarding them to the relevant person promptly Building strong relationships within the team and collaborating to share knowledge and implement best practices Ensuring records adhere to current legislation and maintaining Data Protection and company processes Acting as custodian of business information, ensuring key details are shared and recorded on the in-house database for team access Ensuring records comply with legislation and maintaining Data Protection and professional standards Taking ownership of database activity reports, ensuring data is captured accurately and providing support to team members using the system OPERATIONS EXECUTIVE ESSENTIALS: Minimum 12 months in professional services Strong communication and presentation skills A mature and respectful approach to work Ability to learn and grow quickly A positive mindset and an ability to work well in a highly collaborative environment. Confidence working in a fast-paced environment Strong stakeholder management skills Good design or PowerPoint skills are highly desired OPERATIONS EXECUTIVE BENEFITS: Hybrid working Performance-based bonuses If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information. At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Apr 27, 2026
Full time
OPERATIONS EXECUTIVE Are you a confident and capable worker who thrives in a fast-paced, high-performing team? We are looking for an Operations Executive to join an executive search firm on a permanent basis. OPERATIONS EXECUTIVE ROLE: Supporting the Private Search team with their duties using initiative and proactivity Putting together presentation packs with a clear design in line with company specs Processing candidate applications and preparing documents with close attention to detail Assisting in arranging external meetings for projects, ensuring exceptional customer care and contributing to repeat business Assisting with customer contact, managing expectations and explaining how the organisation can support them Assisting in coordinating live projects, client meetings, interviews, and assessment centres, ensuring communication with all levels of people and cultures Recording and updating project and programme information on the in-house database, keeping line managers fully briefed Acting as a trusted point of contact for the team, managing enquiries and forwarding them to the relevant person promptly Building strong relationships within the team and collaborating to share knowledge and implement best practices Ensuring records adhere to current legislation and maintaining Data Protection and company processes Acting as custodian of business information, ensuring key details are shared and recorded on the in-house database for team access Ensuring records comply with legislation and maintaining Data Protection and professional standards Taking ownership of database activity reports, ensuring data is captured accurately and providing support to team members using the system OPERATIONS EXECUTIVE ESSENTIALS: Minimum 12 months in professional services Strong communication and presentation skills A mature and respectful approach to work Ability to learn and grow quickly A positive mindset and an ability to work well in a highly collaborative environment. Confidence working in a fast-paced environment Strong stakeholder management skills Good design or PowerPoint skills are highly desired OPERATIONS EXECUTIVE BENEFITS: Hybrid working Performance-based bonuses If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information. At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
As a Department Manager, you lead from the front - shaping the daily rhythm of your department, inspiring the team and driving an exceptional in store experience. You balance people leadership with operational excellence, ensuring standards, performance and culture remain consistently high. You coach, motivate and develop your team while supporting store management in delivering commercial results and bringing Gymshark's values to life every day. What you'll be doing Leading by example to deliver an exceptional customer experience, ensuring your department is inspiring, inclusive and easy to shop. Driving people performance through effective coaching, structured feedback, appraisals and fair management of performance processes. Taking ownership of commercial performance by monitoring KPIs, driving revenue on the shop floor and executing launches, promotions and seasonal activity. Leading operational excellence across stock accuracy, replenishment, stockroom standards, shrink prevention and daily health & safety compliance. Delivering clear, confident communication through daily huddles, briefings and stakeholder interactions, representing your department with credibility. Using data insight to plan and forecast stock, resources and operational needs, ensuring your department is prepared for trade patterns and upcoming activity. Demonstrating calm, solution focused decision making, supporting store initiatives and managing challenges with professionalism and integrity. Adapting seamlessly between leadership, service and operations, and step in to deputise for senior leaders when required. What you'll need Experience in retail management with strong capability overseeing back of house operations, stock flow, daily processes and commercial performance. Confidence analysing operational and commercial KPIs, identifying trends and taking decisive action to improve departmental performance. Excellent organisation and time management skills, able to balance planning, forecasting, stock accuracy, replenishment and daily operational rhythms. High attention to detail, ensuring BOH standards, compliance, stockroom organisation and operational processes are consistently executed to a premium level. A customer first approach, supporting the team by resolving operational or service related escalations with fairness and professionalism. Strong product and process knowledge, enabling you to guide both BOH and frontline teams in delivering efficient operations and best in class service. Proven leadership experience - coaching, developing and motivating teams to deliver high standards across stock management, operations and service. A collaborative, solutions focused mindset, working effectively with store leadership and peers while adapting to change in a fast moving retail environment. Belonging at Gymshark We're an equal opportunities employer and we always strive to be as inclusive as possible in all aspects of employment, right from your application. We're committed to finding reasonable adjustments for candidates with specific needs or a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. The perks Performance based Bonus opportunity Funded Healthcare benefit 25 days holiday & Bank Holidays Contributory Employer pension scheme Gymshark Employee Discount & long service awards Access to High Street cashback and discounts Financial, Physical and Mental Wellbeing Support Enhanced Family Leave package Funded multi site fitness membership Life Assurance Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.
Apr 27, 2026
Full time
As a Department Manager, you lead from the front - shaping the daily rhythm of your department, inspiring the team and driving an exceptional in store experience. You balance people leadership with operational excellence, ensuring standards, performance and culture remain consistently high. You coach, motivate and develop your team while supporting store management in delivering commercial results and bringing Gymshark's values to life every day. What you'll be doing Leading by example to deliver an exceptional customer experience, ensuring your department is inspiring, inclusive and easy to shop. Driving people performance through effective coaching, structured feedback, appraisals and fair management of performance processes. Taking ownership of commercial performance by monitoring KPIs, driving revenue on the shop floor and executing launches, promotions and seasonal activity. Leading operational excellence across stock accuracy, replenishment, stockroom standards, shrink prevention and daily health & safety compliance. Delivering clear, confident communication through daily huddles, briefings and stakeholder interactions, representing your department with credibility. Using data insight to plan and forecast stock, resources and operational needs, ensuring your department is prepared for trade patterns and upcoming activity. Demonstrating calm, solution focused decision making, supporting store initiatives and managing challenges with professionalism and integrity. Adapting seamlessly between leadership, service and operations, and step in to deputise for senior leaders when required. What you'll need Experience in retail management with strong capability overseeing back of house operations, stock flow, daily processes and commercial performance. Confidence analysing operational and commercial KPIs, identifying trends and taking decisive action to improve departmental performance. Excellent organisation and time management skills, able to balance planning, forecasting, stock accuracy, replenishment and daily operational rhythms. High attention to detail, ensuring BOH standards, compliance, stockroom organisation and operational processes are consistently executed to a premium level. A customer first approach, supporting the team by resolving operational or service related escalations with fairness and professionalism. Strong product and process knowledge, enabling you to guide both BOH and frontline teams in delivering efficient operations and best in class service. Proven leadership experience - coaching, developing and motivating teams to deliver high standards across stock management, operations and service. A collaborative, solutions focused mindset, working effectively with store leadership and peers while adapting to change in a fast moving retail environment. Belonging at Gymshark We're an equal opportunities employer and we always strive to be as inclusive as possible in all aspects of employment, right from your application. We're committed to finding reasonable adjustments for candidates with specific needs or a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. The perks Performance based Bonus opportunity Funded Healthcare benefit 25 days holiday & Bank Holidays Contributory Employer pension scheme Gymshark Employee Discount & long service awards Access to High Street cashback and discounts Financial, Physical and Mental Wellbeing Support Enhanced Family Leave package Funded multi site fitness membership Life Assurance Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.
Reports To: Service Centre manager The Technical and Production Supervisor oversees the day-to-day operations of our workshop, specialising in payment terminals, barcode scanners, mobile devices, communication devices, Pos and laptops and associated devices. This role combines strong technical knowledge with leadership, process management, data integrity, and customer liaison click apply for full job details
Apr 27, 2026
Full time
Reports To: Service Centre manager The Technical and Production Supervisor oversees the day-to-day operations of our workshop, specialising in payment terminals, barcode scanners, mobile devices, communication devices, Pos and laptops and associated devices. This role combines strong technical knowledge with leadership, process management, data integrity, and customer liaison click apply for full job details
About the team The Operations team are responsible for the on-boarding and implementation of our technology across new customers, as well as ensuring on-going success once the system is up and running on client sites. The goal - successful pilots with early clients, such that they quickly become key clients deploying our technology on a national and international scale. The team manage the processes, systems and controls which enable our business to successfully scale and grow. The team continually review these processes to provide innovative enhancements to achieve operational excellence, which in turn enable the company to meet its strategic objectives. Our Operations team consist of over 30 colleagues who are based in London, Dubai, Singapore, Shang Hai, Cancun and the US. We are looking for a motivated and entrepreneurial individual with a can-do attitude to join our European Operations team. You will be playing an instrumental role in managing and growing Europe's client portfolio. You will have opportunities to lead exciting implementation projects with our key clients across different locations. - The role will involve regular European travel. - We operate a hybrid working model with a minimum of 2 days in our Farringdon office per week (Tuesdays and Thursdays) - This role might suit a second jobber looking to develop the skills they have already acquired in Customer Success, or in a Consultancy or Project based role. Key objectives of role The full scope of your role will be discussed in detail at interview, however typical tasks might include: Build strong relationships with clients ensuring they are bought in to making Winnow system successful Understand clients' current situation and needs to tailor the best solutions for them Ensure smooth end-to-end implementation process with client, train multi-disciplined teams to use Winnow in person and remotely Take consultative approach to keep clients engaged in utilizing Winnow system to manage their food waste reduction Proactively analyse client reports and troubleshoot with the client where needed Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary Collaborate closely with internal teams in different regions Take initiatives to improve internal process and procedure (in line with Winnow Int'l) Support our front line tech and customer support team with clients' enquiries where required Education and experience You are likely to be least degree educated You will have gained work experience ideally within a multi-national organisation in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity You have an intermediate level of Excel and working knowledge of Work and Powerpoint Personal Attributes You will have excellent verbal and written communication skills in English along with proficiency in at least one additional European language (preferably German, French or Italian). You share our belief that collaboration is critical to achieving our mission. You can demonstrate how you have thrived working effectively in partnership with others You have proven experience in challenging and questioning the status quo. You enjoy suggesting creative and innovative solutions to improve the way things get done You are results driven and can demonstrate how you have delivered value added solutions which are intuitive and easy to use You have proven experience of knowing what it takes to provide consistently first-class customer service to customers, remaining calm and measured even when dealing with the most demanding of individuals You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to ensure you get things right the first time You are able to organise self, including effective project management and scheduling, prioritisation and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines You are willing to roll up your sleeves and get work done, taking the initiative to help your team members. You have a growth mentality and a willingness to learn. Benefits Competitive base salary Customer Success bonus scheme Company stock options package Matching pension scheme Eye care vouchers and eye care allowance Life insurance Company part-funded health insurance 2 Wellness hours per month, plus a £40 monthly wellness allowance Employee Assistance Programme - 24/7 helpline for your wellbeing Early finish Friday - log off from 3pm if you have finished all your work by then 25 days of paid vacation time (plus the option to buy a further 5 days annual leave) in addition to national holidays You will love what you do - waking up every day solving one of the biggest social problems of our generation Committed team members with broad experience who share a common passion to build a world class business
Apr 27, 2026
Full time
About the team The Operations team are responsible for the on-boarding and implementation of our technology across new customers, as well as ensuring on-going success once the system is up and running on client sites. The goal - successful pilots with early clients, such that they quickly become key clients deploying our technology on a national and international scale. The team manage the processes, systems and controls which enable our business to successfully scale and grow. The team continually review these processes to provide innovative enhancements to achieve operational excellence, which in turn enable the company to meet its strategic objectives. Our Operations team consist of over 30 colleagues who are based in London, Dubai, Singapore, Shang Hai, Cancun and the US. We are looking for a motivated and entrepreneurial individual with a can-do attitude to join our European Operations team. You will be playing an instrumental role in managing and growing Europe's client portfolio. You will have opportunities to lead exciting implementation projects with our key clients across different locations. - The role will involve regular European travel. - We operate a hybrid working model with a minimum of 2 days in our Farringdon office per week (Tuesdays and Thursdays) - This role might suit a second jobber looking to develop the skills they have already acquired in Customer Success, or in a Consultancy or Project based role. Key objectives of role The full scope of your role will be discussed in detail at interview, however typical tasks might include: Build strong relationships with clients ensuring they are bought in to making Winnow system successful Understand clients' current situation and needs to tailor the best solutions for them Ensure smooth end-to-end implementation process with client, train multi-disciplined teams to use Winnow in person and remotely Take consultative approach to keep clients engaged in utilizing Winnow system to manage their food waste reduction Proactively analyse client reports and troubleshoot with the client where needed Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary Collaborate closely with internal teams in different regions Take initiatives to improve internal process and procedure (in line with Winnow Int'l) Support our front line tech and customer support team with clients' enquiries where required Education and experience You are likely to be least degree educated You will have gained work experience ideally within a multi-national organisation in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity You have an intermediate level of Excel and working knowledge of Work and Powerpoint Personal Attributes You will have excellent verbal and written communication skills in English along with proficiency in at least one additional European language (preferably German, French or Italian). You share our belief that collaboration is critical to achieving our mission. You can demonstrate how you have thrived working effectively in partnership with others You have proven experience in challenging and questioning the status quo. You enjoy suggesting creative and innovative solutions to improve the way things get done You are results driven and can demonstrate how you have delivered value added solutions which are intuitive and easy to use You have proven experience of knowing what it takes to provide consistently first-class customer service to customers, remaining calm and measured even when dealing with the most demanding of individuals You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to ensure you get things right the first time You are able to organise self, including effective project management and scheduling, prioritisation and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines You are willing to roll up your sleeves and get work done, taking the initiative to help your team members. You have a growth mentality and a willingness to learn. Benefits Competitive base salary Customer Success bonus scheme Company stock options package Matching pension scheme Eye care vouchers and eye care allowance Life insurance Company part-funded health insurance 2 Wellness hours per month, plus a £40 monthly wellness allowance Employee Assistance Programme - 24/7 helpline for your wellbeing Early finish Friday - log off from 3pm if you have finished all your work by then 25 days of paid vacation time (plus the option to buy a further 5 days annual leave) in addition to national holidays You will love what you do - waking up every day solving one of the biggest social problems of our generation Committed team members with broad experience who share a common passion to build a world class business
Hire Manager role in Preston for leading equipment rental company. £36,000 £40,000, bonus, healthcare, managing team, excellent progression opportunities. We are working with a well-established and growing equipment rental business supporting major infrastructure, construction, and industrial projects across the UK. With a strong reputation for service excellence and reliability, they pride themselves on investing in their people, systems, and equipment. This is an exciting opportunity for a Hire Manager to join a high-performing team within a fast-paced customer-focused environment. Key Benefits of the Hire Manager: Salary between £36,000 and £40,000 Bonus scheme Up to 25 days holiday plus bank holidays Pension scheme Healthcare scheme Clear progression opportunities within a growing business Leadership role managing an established team About the Role (Hire Manager) As a Hire Manager, you will be the key point of contact on-site in Preston, overseeing all hire desk operations while leading a team of four Hire Controllers. The Hire Manager will ensure all customer interactions and equipment hires are handled efficiently and in line with service expectations. A typical day as a Hire Manager will include monitoring team performance, driving productivity, liaising with depots to ensure equipment availability, and resolving any hire queries. Producing reports for senior leadership and identify training needs to continuously improve team performance. About You (Hire Manager) To be successful as a Hire Manager, you will have previous experience within the equipment rental or hire industry, along with proven leadership experience in a fast-paced customer service environment. The ideal Hire Manager will demonstrate strong organisational skills, confidence in managing stakeholders, and a proactive approach to problem-solving. A high level of computer literacy, particularly in Microsoft Excel, is essential for the Hire Manager role. To be successful in this role, you may have worked as a: Hire Desk Manager, Rental Manager, Plant Hire Manager, Customer Service Manager, Hire Controller Supervisor, Depot Manager, Equipment Hire Manager, Service Desk Manager, Operations Supervisor, Branch Manager Next Steps If you are an experienced Hire Manager looking for your next challenge in Preston, apply today. Contact Georgina on (phone number removed) or (url removed) to find out more information!
Apr 27, 2026
Full time
Hire Manager role in Preston for leading equipment rental company. £36,000 £40,000, bonus, healthcare, managing team, excellent progression opportunities. We are working with a well-established and growing equipment rental business supporting major infrastructure, construction, and industrial projects across the UK. With a strong reputation for service excellence and reliability, they pride themselves on investing in their people, systems, and equipment. This is an exciting opportunity for a Hire Manager to join a high-performing team within a fast-paced customer-focused environment. Key Benefits of the Hire Manager: Salary between £36,000 and £40,000 Bonus scheme Up to 25 days holiday plus bank holidays Pension scheme Healthcare scheme Clear progression opportunities within a growing business Leadership role managing an established team About the Role (Hire Manager) As a Hire Manager, you will be the key point of contact on-site in Preston, overseeing all hire desk operations while leading a team of four Hire Controllers. The Hire Manager will ensure all customer interactions and equipment hires are handled efficiently and in line with service expectations. A typical day as a Hire Manager will include monitoring team performance, driving productivity, liaising with depots to ensure equipment availability, and resolving any hire queries. Producing reports for senior leadership and identify training needs to continuously improve team performance. About You (Hire Manager) To be successful as a Hire Manager, you will have previous experience within the equipment rental or hire industry, along with proven leadership experience in a fast-paced customer service environment. The ideal Hire Manager will demonstrate strong organisational skills, confidence in managing stakeholders, and a proactive approach to problem-solving. A high level of computer literacy, particularly in Microsoft Excel, is essential for the Hire Manager role. To be successful in this role, you may have worked as a: Hire Desk Manager, Rental Manager, Plant Hire Manager, Customer Service Manager, Hire Controller Supervisor, Depot Manager, Equipment Hire Manager, Service Desk Manager, Operations Supervisor, Branch Manager Next Steps If you are an experienced Hire Manager looking for your next challenge in Preston, apply today. Contact Georgina on (phone number removed) or (url removed) to find out more information!
The Role and the Department The Financial Accountant (Treasury & Cash Management) is part of the Financial Accounting team which incorporates Treasury/ Cash Management, Financial Reporting, External Audit, Balance Sheet ownership and provides technical financial guidance to the institution. The Financial Accountant (Treasury & Cash Management) is a key role within the team and reports to the Senior Financial Accounting Manager. The role is responsible for the efficient management of the University's cash, short term investments and treasury operations. The postholder ensures robust financial controls around cashflow, oversees the Cash Management team, and provides accurate short term cashflow forecasting, planning and modelling to support strategic financial decision making. The role is key to maintaining liquidity, safeguarding assets, optimising investment returns within risk appetite and ensuring compliance with financial regulations along with the internal Treasury Management Policy and associated policies. The Financial Accountant will lead a team of 4 with 1 direct report and ensure the day-to-day cash management operations take place efficiently and effectively to meet current service levels, including oversight and review of complex balance sheet reconciliations. The role will include identifying improvements and optimisation in Oracle Fusion and working cross functionally to drive efficiencies and collaboration through a programme of continuous improvements. The role offers hybrid working with a minimum of 40% office based per week however may increase to meet business needs, eg month end, audit etc. The base location for this role is Boldon House, our exciting new professional services hub.Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. To find out more, visit the project webpage: . Further information about the role and the responsibilities is at the bottom of this job description.
Apr 27, 2026
Full time
The Role and the Department The Financial Accountant (Treasury & Cash Management) is part of the Financial Accounting team which incorporates Treasury/ Cash Management, Financial Reporting, External Audit, Balance Sheet ownership and provides technical financial guidance to the institution. The Financial Accountant (Treasury & Cash Management) is a key role within the team and reports to the Senior Financial Accounting Manager. The role is responsible for the efficient management of the University's cash, short term investments and treasury operations. The postholder ensures robust financial controls around cashflow, oversees the Cash Management team, and provides accurate short term cashflow forecasting, planning and modelling to support strategic financial decision making. The role is key to maintaining liquidity, safeguarding assets, optimising investment returns within risk appetite and ensuring compliance with financial regulations along with the internal Treasury Management Policy and associated policies. The Financial Accountant will lead a team of 4 with 1 direct report and ensure the day-to-day cash management operations take place efficiently and effectively to meet current service levels, including oversight and review of complex balance sheet reconciliations. The role will include identifying improvements and optimisation in Oracle Fusion and working cross functionally to drive efficiencies and collaboration through a programme of continuous improvements. The role offers hybrid working with a minimum of 40% office based per week however may increase to meet business needs, eg month end, audit etc. The base location for this role is Boldon House, our exciting new professional services hub.Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. To find out more, visit the project webpage: . Further information about the role and the responsibilities is at the bottom of this job description.
