Location: UK - London, UK - Birmingham, UK - Edinburgh, UK - Hatfield, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 218067 Contract type: Standard Business Unit: IT Consulting Life on the team At Computacenter, you'll be part of a highly skilled Security Consultancy team, working with enterprise customers to design and deliver cutting edge security solutions. Whether you're leading engagements or collaborating with fellow experts, you'll be trusted to advise on complex, business critical projects across cloud, datacentre, network, identity, and application security. We offer a dynamic, supportive environment where your expertise is valued, your ideas are heard, and your professional development is a priority. What you'll do Leading or contributing to enterprise level CyberArk project design and delivery engagements Acting as a trusted Subject Matter Expert (SME) for Identity Security and broader security domains Delivering consulting services such as security assessments, workshops, and gap analysis Producing high quality documentation and outcome based deliverables Building strong relationships with customers, providing expert advice and guidance Evaluating emerging security technologies and contributing to capability development Participating in identity security design, development, implementation, and review activities Managing personal workload to deliver high quality results on time What you'll need Solid background in IT Security with relevant industry accreditations Experience designing and implementing enterprise wide security architectures for on premises and cloud environments Strong advisory consulting skills, including the ability to lead workshops and deliver security assessments Good understanding of security regulations and compliance requirements Eligible for SC Clearance (or currently holds SC Clearance) Identity Services / IGA CyberArk (CDE, Cloud and On Prem deployments highly desirable) SailPoint or equivalent Identity Governance solutions zScaler General Security Technologies CrowdStrike Microsoft security stack About us We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. We are proud to be a Disability Confident Employer and welcome applications from disabled people, accepting applications in alternative formats. We guarantee to interview applicants who have a disability.
May 04, 2026
Full time
Location: UK - London, UK - Birmingham, UK - Edinburgh, UK - Hatfield, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 218067 Contract type: Standard Business Unit: IT Consulting Life on the team At Computacenter, you'll be part of a highly skilled Security Consultancy team, working with enterprise customers to design and deliver cutting edge security solutions. Whether you're leading engagements or collaborating with fellow experts, you'll be trusted to advise on complex, business critical projects across cloud, datacentre, network, identity, and application security. We offer a dynamic, supportive environment where your expertise is valued, your ideas are heard, and your professional development is a priority. What you'll do Leading or contributing to enterprise level CyberArk project design and delivery engagements Acting as a trusted Subject Matter Expert (SME) for Identity Security and broader security domains Delivering consulting services such as security assessments, workshops, and gap analysis Producing high quality documentation and outcome based deliverables Building strong relationships with customers, providing expert advice and guidance Evaluating emerging security technologies and contributing to capability development Participating in identity security design, development, implementation, and review activities Managing personal workload to deliver high quality results on time What you'll need Solid background in IT Security with relevant industry accreditations Experience designing and implementing enterprise wide security architectures for on premises and cloud environments Strong advisory consulting skills, including the ability to lead workshops and deliver security assessments Good understanding of security regulations and compliance requirements Eligible for SC Clearance (or currently holds SC Clearance) Identity Services / IGA CyberArk (CDE, Cloud and On Prem deployments highly desirable) SailPoint or equivalent Identity Governance solutions zScaler General Security Technologies CrowdStrike Microsoft security stack About us We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. We are proud to be a Disability Confident Employer and welcome applications from disabled people, accepting applications in alternative formats. We guarantee to interview applicants who have a disability.
A global consulting firm in the UK is seeking a Business Advisory Analyst who will manage customer queries and handle escalations. The role requires 3 to 5 years of customer service experience and strong problem-solving abilities. Candidates must have excellent communication skills and experience working under pressure. The position supports the US region, necessitating night shifts. This is an opportunity to enhance employee and customer services through optimized processes.
May 04, 2026
Full time
A global consulting firm in the UK is seeking a Business Advisory Analyst who will manage customer queries and handle escalations. The role requires 3 to 5 years of customer service experience and strong problem-solving abilities. Candidates must have excellent communication skills and experience working under pressure. The position supports the US region, necessitating night shifts. This is an opportunity to enhance employee and customer services through optimized processes.
Job Title: Assistant Pensions Administrator Location: Cardiff with Hybrid working Salary: £26,250 per annum Job Type: Permanent, Full Time About the role: We are looking for an Assistant Pensions Administrator to join our team and provide a high-quality service to pension scheme members. This role is ideal for someone who enjoys customer contact, is highly organised and thrives in a busy, deadline-driven environment. You will be responsible for answering pension-related queries from members, ensuring accurate and timely responses across multiple communication channels. Key responsibilities include: Responding to member queries via telephone, email, and written correspondence Delivering clear, professional, and empathetic customer service Managing a busy and varied workload, prioritising tasks effectively Meeting internal and external deadlines consistently Maintaining accurate records using a CRM system Liaising with colleagues to resolve queries efficiently Supporting general pensions administration as required About you: We are looking for someone who: Has previous customer service or administration experience Is confident and comfortable speaking on the phone Has excellent organisation and time management skills Can manage multiple tasks while maintaining accuracy Is reliable and deadline-focused Has good IT skills, including experience using CRM systems Has strong written communication skills for letters and emails Knowledge or experience using spreadsheets, including Excel, would be beneficial. Why Quantum? Work for us and you will become part of a close-knit team that is skilled, experienced and passionate about delivering a high-quality consultancy service to our corporate and trustee clients. We offer a friendly place to work with flexible working hours, 24 days' holiday per year with holiday trading, volunteering leave, flexible benefits to suit your personal circumstances, DC pension scheme, and a discretionary annual bonus. You will also be offered a structured study and training plan and will be given the chance to further develop your skills and career. Quantum Advisory is an equal opportunities employer and committed to diversity and inclusion and we are a Disability Confident Committed Employer. A basic DBS check is required for this position. What next? If you are interested in applying for this role, please submit your CV. Please note the closing date for applications is Wednesday 29th April 2026. We reserve the right to close this vacancy early if a high volume of suitable applications are received. Please click on the APPLY button to send your CV for this role. Candidates with experience of; Junior Pensions Caseworker, Pensions Administrator, Pension Data Administrator, Client Services Executive, Customer Service Executive, Office Administrator, Pension Administration may also be considered for this position.
May 04, 2026
Full time
Job Title: Assistant Pensions Administrator Location: Cardiff with Hybrid working Salary: £26,250 per annum Job Type: Permanent, Full Time About the role: We are looking for an Assistant Pensions Administrator to join our team and provide a high-quality service to pension scheme members. This role is ideal for someone who enjoys customer contact, is highly organised and thrives in a busy, deadline-driven environment. You will be responsible for answering pension-related queries from members, ensuring accurate and timely responses across multiple communication channels. Key responsibilities include: Responding to member queries via telephone, email, and written correspondence Delivering clear, professional, and empathetic customer service Managing a busy and varied workload, prioritising tasks effectively Meeting internal and external deadlines consistently Maintaining accurate records using a CRM system Liaising with colleagues to resolve queries efficiently Supporting general pensions administration as required About you: We are looking for someone who: Has previous customer service or administration experience Is confident and comfortable speaking on the phone Has excellent organisation and time management skills Can manage multiple tasks while maintaining accuracy Is reliable and deadline-focused Has good IT skills, including experience using CRM systems Has strong written communication skills for letters and emails Knowledge or experience using spreadsheets, including Excel, would be beneficial. Why Quantum? Work for us and you will become part of a close-knit team that is skilled, experienced and passionate about delivering a high-quality consultancy service to our corporate and trustee clients. We offer a friendly place to work with flexible working hours, 24 days' holiday per year with holiday trading, volunteering leave, flexible benefits to suit your personal circumstances, DC pension scheme, and a discretionary annual bonus. You will also be offered a structured study and training plan and will be given the chance to further develop your skills and career. Quantum Advisory is an equal opportunities employer and committed to diversity and inclusion and we are a Disability Confident Committed Employer. A basic DBS check is required for this position. What next? If you are interested in applying for this role, please submit your CV. Please note the closing date for applications is Wednesday 29th April 2026. We reserve the right to close this vacancy early if a high volume of suitable applications are received. Please click on the APPLY button to send your CV for this role. Candidates with experience of; Junior Pensions Caseworker, Pensions Administrator, Pension Data Administrator, Client Services Executive, Customer Service Executive, Office Administrator, Pension Administration may also be considered for this position.
A leading technology and services provider seeks an experienced IT Security Consultant to join their Security Consultancy team. You will be responsible for designing and delivering CyberArk projects and advising on complex security solutions across cloud and on-premises environments. The ideal candidate holds relevant industry accreditations, possesses strong advisory skills, and is eligible for SC Clearance. This role offers an opportunity to work with enterprise customers and make a significant impact on their security posture.
May 04, 2026
Full time
A leading technology and services provider seeks an experienced IT Security Consultant to join their Security Consultancy team. You will be responsible for designing and delivering CyberArk projects and advising on complex security solutions across cloud and on-premises environments. The ideal candidate holds relevant industry accreditations, possesses strong advisory skills, and is eligible for SC Clearance. This role offers an opportunity to work with enterprise customers and make a significant impact on their security posture.
Job Title: Customer Service Advisor Location: Hemel Hempstead Remuneration: 13.50 - 15.00ph dependant on experience Contract Details: Starting Monday 27th April - 3 month temporary assignment. Monday - Friday 9am - 5pm (5 days in the office) The ideal candidate is a strong problem solver with a passion for customer service, joining a vibrant team as a Complaints Assistant. This role plays a key part in ensuring clients feel heard, supported, and valued. Responsibilities: Manage incoming complaints with a cheerful and professional demeanor. Collaborate with various departments to resolve issues promptly. Document and track complaints to ensure follow-up and resolution. Provide accurate information and updates to clients regarding their concerns. Assist in identifying trends and suggesting improvements to our processes. If you thrive in a fast-paced environment and love helping others, we want to hear from you! Don't miss out-apply now! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 04, 2026
Seasonal
Job Title: Customer Service Advisor Location: Hemel Hempstead Remuneration: 13.50 - 15.00ph dependant on experience Contract Details: Starting Monday 27th April - 3 month temporary assignment. Monday - Friday 9am - 5pm (5 days in the office) The ideal candidate is a strong problem solver with a passion for customer service, joining a vibrant team as a Complaints Assistant. This role plays a key part in ensuring clients feel heard, supported, and valued. Responsibilities: Manage incoming complaints with a cheerful and professional demeanor. Collaborate with various departments to resolve issues promptly. Document and track complaints to ensure follow-up and resolution. Provide accurate information and updates to clients regarding their concerns. Assist in identifying trends and suggesting improvements to our processes. If you thrive in a fast-paced environment and love helping others, we want to hear from you! Don't miss out-apply now! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Cross Class Claims Handler Monday-Friday 9am-5pm (1 day from home) Salary up 40,000 DOE Leeds We are seeking a Cross Class Claims Handler to join our dynamic team. The successful candidate will be responsible for managing and processing claims, ensuring our clients receive efficient and effective claims handling services. This role demands analytical skills, and the ability to deliver outstanding customer service. Roles & Responsibilities: As a Cross Class Claims Handler, you will be responsible for the following: Claims Management: Handle a diverse portfolio of insurance claims across various lines of business, including but not limited to property, casualty, liability, and commercial insurance. Client Advocacy: Act as the primary point of contact for clients throughout the claims process, advocating on their behalf to ensure fair and timely resolution of claims. Negotiation: Negotiate with insurers and third-party representatives to achieve optimal claim settlements, taking into account policy terms, legal considerations, and client interests. Documentation: Prepare and maintain accurate records of claim-related communications, activities, and payments, ensuring compliance with company procedures and regulatory requirements. Customer Service: Provide responsive and empathetic customer service to clients, addressing inquiries, concerns, and requests for assistance related to claims. Loss Prevention: Identify and implement proactive measures to minimise the risk of claims, such as recommending risk management strategies and coverage enhancements to clients. Continuous Improvement: Stay abreast of industry developments, emerging trends, and changes in insurance regulations to enhance expertise and improve claims handling practices. Key Relationships: Clients: Build and maintain strong relationships with clients, serving as a trusted advisor and advocate in navigating the claims process. Insurers: Collaborate with insurers to facilitate claims processing, negotiate settlements, and resolve coverage disputes on behalf of clients. Third-Party Service Providers: Coordinate with loss adjusters, solicitors, repair contractors, and other external partners to support claims handling efforts and expedite resolutions. Internal Teams: Work closely with our Account Executives and other internal departments to ensure seamless coordination and communication throughout the claims lifecycle. Qualifications/Key Skills Required: Experience in claims handling within an insurance broker or similar environment. Excellent communication and interpersonal skills. Attention to detail and accuracy in data entry and documentation. Ability to work effectively in a fast-paced environment. Proficiency in insurance software (Acturis desirable) and Microsoft Office suite. Problem-solving and decision-making abilities. Client-focused mindset with a commitment to delivering exceptional service. Benefits: 33 days holiday Free parking Income protection Fully paid training Pension contribution Excellent progression Interested in knowing more? CLICK APPLY.
May 04, 2026
Full time
Cross Class Claims Handler Monday-Friday 9am-5pm (1 day from home) Salary up 40,000 DOE Leeds We are seeking a Cross Class Claims Handler to join our dynamic team. The successful candidate will be responsible for managing and processing claims, ensuring our clients receive efficient and effective claims handling services. This role demands analytical skills, and the ability to deliver outstanding customer service. Roles & Responsibilities: As a Cross Class Claims Handler, you will be responsible for the following: Claims Management: Handle a diverse portfolio of insurance claims across various lines of business, including but not limited to property, casualty, liability, and commercial insurance. Client Advocacy: Act as the primary point of contact for clients throughout the claims process, advocating on their behalf to ensure fair and timely resolution of claims. Negotiation: Negotiate with insurers and third-party representatives to achieve optimal claim settlements, taking into account policy terms, legal considerations, and client interests. Documentation: Prepare and maintain accurate records of claim-related communications, activities, and payments, ensuring compliance with company procedures and regulatory requirements. Customer Service: Provide responsive and empathetic customer service to clients, addressing inquiries, concerns, and requests for assistance related to claims. Loss Prevention: Identify and implement proactive measures to minimise the risk of claims, such as recommending risk management strategies and coverage enhancements to clients. Continuous Improvement: Stay abreast of industry developments, emerging trends, and changes in insurance regulations to enhance expertise and improve claims handling practices. Key Relationships: Clients: Build and maintain strong relationships with clients, serving as a trusted advisor and advocate in navigating the claims process. Insurers: Collaborate with insurers to facilitate claims processing, negotiate settlements, and resolve coverage disputes on behalf of clients. Third-Party Service Providers: Coordinate with loss adjusters, solicitors, repair contractors, and other external partners to support claims handling efforts and expedite resolutions. Internal Teams: Work closely with our Account Executives and other internal departments to ensure seamless coordination and communication throughout the claims lifecycle. Qualifications/Key Skills Required: Experience in claims handling within an insurance broker or similar environment. Excellent communication and interpersonal skills. Attention to detail and accuracy in data entry and documentation. Ability to work effectively in a fast-paced environment. Proficiency in insurance software (Acturis desirable) and Microsoft Office suite. Problem-solving and decision-making abilities. Client-focused mindset with a commitment to delivering exceptional service. Benefits: 33 days holiday Free parking Income protection Fully paid training Pension contribution Excellent progression Interested in knowing more? CLICK APPLY.
Job Title: Customer Service Property Damage Claims Handler Location: Liverpool Salary: 26,937 per annum plus bonus potential of up to 1500 annual bonus after successful probation. Job Type: Permanent, Full Time Working Hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm Bored in your current role? Looking to change direction or take the next step in your insurance career? Want more than just a job? Looking for an employer who is as passionate about your success as you are? We are the ACORN group, and we are proud to be different. Come and join our rapidly expanding Claims Team and be part of our journey to be the best niche motor insurer in the UK. Due to several internal promotions, we are seeking Third Party Claims Handlers - with or without experience to join our friendly team in Liverpool City Centre. What's involved: The role requires taking ownership of a portfolio of property damage claims Investigating and making decisions on indemnity, liability and quantum Actively driving down the cost of claims through the application of accurate and appropriate claim strategies. Effective file and portfolio management. We are looking for people with: Ability to learn new skills and adapt to changing requirements. A positive attitude and a GROWTH mindset. Strong organisation skills and the ability to prioritise tasks. Ability to fact find and analyse information to result in accurate decision making. Knowledge of the Civil Procedure Rules and/or previous claims handling experience an advantage Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Customer Service Claims Handler, Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Property Damage Claims Advisor, Property Damage Claims Handler may also be considered for this role.
May 04, 2026
Full time
Job Title: Customer Service Property Damage Claims Handler Location: Liverpool Salary: 26,937 per annum plus bonus potential of up to 1500 annual bonus after successful probation. Job Type: Permanent, Full Time Working Hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm Bored in your current role? Looking to change direction or take the next step in your insurance career? Want more than just a job? Looking for an employer who is as passionate about your success as you are? We are the ACORN group, and we are proud to be different. Come and join our rapidly expanding Claims Team and be part of our journey to be the best niche motor insurer in the UK. Due to several internal promotions, we are seeking Third Party Claims Handlers - with or without experience to join our friendly team in Liverpool City Centre. What's involved: The role requires taking ownership of a portfolio of property damage claims Investigating and making decisions on indemnity, liability and quantum Actively driving down the cost of claims through the application of accurate and appropriate claim strategies. Effective file and portfolio management. We are looking for people with: Ability to learn new skills and adapt to changing requirements. A positive attitude and a GROWTH mindset. Strong organisation skills and the ability to prioritise tasks. Ability to fact find and analyse information to result in accurate decision making. Knowledge of the Civil Procedure Rules and/or previous claims handling experience an advantage Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Customer Service Claims Handler, Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Property Damage Claims Advisor, Property Damage Claims Handler may also be considered for this role.
Sales Advisor Shift Pattern - 20 hours Part Time Evenings Location - Glasgow Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Glasgow. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £13,928.53 rising to £14,260.27 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
May 04, 2026
Full time
Sales Advisor Shift Pattern - 20 hours Part Time Evenings Location - Glasgow Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Glasgow. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £13,928.53 rising to £14,260.27 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Success Manager, Enterprise page is loaded Customer Success Manager, Enterpriseremote type: Remotelocations: London, GBR: Norfolk, GBRtime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ500185 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role: Our Customer Success Managers (CSMs) play a crucial role in building long-term, transformational partnerships with our strategic clients across the UK region, including key stakeholders within JLL's property management group. In this high-touch role, you will serve as the trusted advisor to senior stakeholders while leading end-to-end software implementations and serving as the primary point of contact for project delivery. You will drive value through deep product expertise, strategic business alignment, proactive relationship management, and hands-on implementation leadership.Key to these outcomes is your ability to develop deep, executive-level relationships with client stakeholders, understand their complex business objectives, and align our solutions to deliver measurable value through successful implementation and ongoing optimization. You will serve as strategic consultant, trusted advisor, and implementation project manager, orchestrating resources across our organization to ensure client success from implementation through long-term partnership. Roles and Responsibilities include: Customer Retention and Adoption Strategic Relationship Management: Build and nurture relationships at multiple levels within client organizations, from operational teams to senior leadership, establishing yourself as a trusted advisor throughout implementation and beyond. Multi-level Communication: Effectively communicate with diverse audiences - presenting project updates and business value to leadership while delivering practical training and technical guidance to implementation teams and end-users. End-user Engagement: Develop and implement targeted training programs, user workshops, and hands-on sessions that drive adoption and proficiency among day-to-day platform users during and post-implementation. Workflow Optimization & Testing: Design, test, and refine client workflows to ensure optimal system performance and user experience. Propose and implement workflow enhancements based on best practices and client-specific requirements. Data Analytics: Analyze and present comprehensive adoption metrics and implementation progress to stakeholders, translating data into actionable insights for different audience levels. Change Management Consulting: Partner with client stakeholders to develop effective change management strategies that drive user adoption and maximize value realization throughout the implementation process and beyond. Cross-functional Orchestration: Coordinate internal resources across Product, Support, Professional Services, and Sales teams to deliver comprehensive implementation solutions and address evolving client needs. Expansion Planning: Partner with Sales to identify strategic expansion opportunities within your client base post-implementation. Client Advocacy: Facilitate direct feedback loops between strategic clients and internal product teams, ensuring implementation insights influence product development and service delivery. Implementation Leadership & Project Management: Lead software implementations as the primary point of contact, project manager, and delivery manager for enterprise clients Develop comprehensive project plans, timelines, and resource allocation strategies for complex implementations Coordinate cross-functional implementation teams and manage project deliverables, milestones, and stakeholder communications Test and propose optimized workflows, configurations, and integrations tailored to client business processes Conduct thorough system testing, user acceptance testing coordination, and go-live planning Manage implementation risks, issues, and change requests while maintaining project scope and timeline integrity The successful candidate will demonstrate: Executive Presence & Strategic Communication: Exceptional ability to engage confidently with senior leaders throughout implementation and partnership phases, translating technical progress and business outcomes into compelling narratives that resonate with C-suite stakeholders while effectively communicating with diverse audiences from operational teams to executives. Technical Proficiency & Process Design: Strong ability to develop deep product knowledge, perform system configurations, design and test business workflows, conduct comprehensive testing scenarios, and provide hands-on troubleshooting and optimization guidance during implementation and ongoing support phases. Relationship Mastery & Consultative Approach: Proven track record of building and maintaining deep, trust-based relationships with senior stakeholders and project teams throughout complex implementation cycles, with ability to ask insightful questions, identify underlying business needs, and craft tailored solutions that address complex organizational challenges. Implementation & Project Management Excellence: Proven track record of leading complex software implementations as primary point of contact and delivery manager, with strong experience in project planning, testing protocols, workflow optimization, and managing timelines across enterprise environments with multiple stakeholders. Change Management & Cross-functional Leadership: Experience driving technology adoption across large organizations with diverse stakeholders during implementation phases, while effectively coordinating internal resources across Product, Support, Professional Services, and Sales teams to deliver comprehensive solutions. Regional Market Expertise & Cultural Adaptability: Excellence in adapting communication styles, project management approaches, and implementation methodologies to effectively engage with diverse cultural backgrounds across the UK region, with understanding of regional business practices and requirements (CRE Technology expertise preferred) . Location: Remote -London, GBR, Norfolk, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For
May 04, 2026
Full time
Customer Success Manager, Enterprise page is loaded Customer Success Manager, Enterpriseremote type: Remotelocations: London, GBR: Norfolk, GBRtime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ500185 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role: Our Customer Success Managers (CSMs) play a crucial role in building long-term, transformational partnerships with our strategic clients across the UK region, including key stakeholders within JLL's property management group. In this high-touch role, you will serve as the trusted advisor to senior stakeholders while leading end-to-end software implementations and serving as the primary point of contact for project delivery. You will drive value through deep product expertise, strategic business alignment, proactive relationship management, and hands-on implementation leadership.Key to these outcomes is your ability to develop deep, executive-level relationships with client stakeholders, understand their complex business objectives, and align our solutions to deliver measurable value through successful implementation and ongoing optimization. You will serve as strategic consultant, trusted advisor, and implementation project manager, orchestrating resources across our organization to ensure client success from implementation through long-term partnership. Roles and Responsibilities include: Customer Retention and Adoption Strategic Relationship Management: Build and nurture relationships at multiple levels within client organizations, from operational teams to senior leadership, establishing yourself as a trusted advisor throughout implementation and beyond. Multi-level Communication: Effectively communicate with diverse audiences - presenting project updates and business value to leadership while delivering practical training and technical guidance to implementation teams and end-users. End-user Engagement: Develop and implement targeted training programs, user workshops, and hands-on sessions that drive adoption and proficiency among day-to-day platform users during and post-implementation. Workflow Optimization & Testing: Design, test, and refine client workflows to ensure optimal system performance and user experience. Propose and implement workflow enhancements based on best practices and client-specific requirements. Data Analytics: Analyze and present comprehensive adoption metrics and implementation progress to stakeholders, translating data into actionable insights for different audience levels. Change Management Consulting: Partner with client stakeholders to develop effective change management strategies that drive user adoption and maximize value realization throughout the implementation process and beyond. Cross-functional Orchestration: Coordinate internal resources across Product, Support, Professional Services, and Sales teams to deliver comprehensive implementation solutions and address evolving client needs. Expansion Planning: Partner with Sales to identify strategic expansion opportunities within your client base post-implementation. Client Advocacy: Facilitate direct feedback loops between strategic clients and internal product teams, ensuring implementation insights influence product development and service delivery. Implementation Leadership & Project Management: Lead software implementations as the primary point of contact, project manager, and delivery manager for enterprise clients Develop comprehensive project plans, timelines, and resource allocation strategies for complex implementations Coordinate cross-functional implementation teams and manage project deliverables, milestones, and stakeholder communications Test and propose optimized workflows, configurations, and integrations tailored to client business processes Conduct thorough system testing, user acceptance testing coordination, and go-live planning Manage implementation risks, issues, and change requests while maintaining project scope and timeline integrity The successful candidate will demonstrate: Executive Presence & Strategic Communication: Exceptional ability to engage confidently with senior leaders throughout implementation and partnership phases, translating technical progress and business outcomes into compelling narratives that resonate with C-suite stakeholders while effectively communicating with diverse audiences from operational teams to executives. Technical Proficiency & Process Design: Strong ability to develop deep product knowledge, perform system configurations, design and test business workflows, conduct comprehensive testing scenarios, and provide hands-on troubleshooting and optimization guidance during implementation and ongoing support phases. Relationship Mastery & Consultative Approach: Proven track record of building and maintaining deep, trust-based relationships with senior stakeholders and project teams throughout complex implementation cycles, with ability to ask insightful questions, identify underlying business needs, and craft tailored solutions that address complex organizational challenges. Implementation & Project Management Excellence: Proven track record of leading complex software implementations as primary point of contact and delivery manager, with strong experience in project planning, testing protocols, workflow optimization, and managing timelines across enterprise environments with multiple stakeholders. Change Management & Cross-functional Leadership: Experience driving technology adoption across large organizations with diverse stakeholders during implementation phases, while effectively coordinating internal resources across Product, Support, Professional Services, and Sales teams to deliver comprehensive solutions. Regional Market Expertise & Cultural Adaptability: Excellence in adapting communication styles, project management approaches, and implementation methodologies to effectively engage with diverse cultural backgrounds across the UK region, with understanding of regional business practices and requirements (CRE Technology expertise preferred) . Location: Remote -London, GBR, Norfolk, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For
Are you fluent in Danish AND either Norwegian, Swedish OR Finnish? Are you available for a new position at short-notice? We are looking for a Nordic Customer Service Advisor to join a Global company based in Watford. This is a brand-new opportunity within a well-established business. If you have previously been in process for a similar role in Watford then please still apply as this position is not the same! You MUST be fluent in Danish for this position alongside being able to speak and write in either Norwegian, Swedish or Finnish. Monday to Friday, Hybrid working (Monday & Thursday as the office days). Working Hours: 08:30 - 17:00 (Watford office) 07:00 - 15:30 (homeworking). This is an ongoing temporary position, estimated to last between 6 and 12 months. Their office has strong public transport links and free on-site parking, making it convenient for all commuters. Main duties to include: Provide support to customers and stakeholders Answering inbound enquiries via both telephone and email Manage a shared inbox Process customer orders Provide updates on stock price and availability Work in partnership with customers and stakeholders to resolve issues Run daily and weekly reports on stock and order to delivery speeds Candidate requirements: Must be fluent in Danish AND either Norwegian, Swedish or Finnish Strong communication skills Excellent relationship building skills Professional and adaptable Commutable distance to Watford and hold UK Rights to Work Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
May 04, 2026
Seasonal
Are you fluent in Danish AND either Norwegian, Swedish OR Finnish? Are you available for a new position at short-notice? We are looking for a Nordic Customer Service Advisor to join a Global company based in Watford. This is a brand-new opportunity within a well-established business. If you have previously been in process for a similar role in Watford then please still apply as this position is not the same! You MUST be fluent in Danish for this position alongside being able to speak and write in either Norwegian, Swedish or Finnish. Monday to Friday, Hybrid working (Monday & Thursday as the office days). Working Hours: 08:30 - 17:00 (Watford office) 07:00 - 15:30 (homeworking). This is an ongoing temporary position, estimated to last between 6 and 12 months. Their office has strong public transport links and free on-site parking, making it convenient for all commuters. Main duties to include: Provide support to customers and stakeholders Answering inbound enquiries via both telephone and email Manage a shared inbox Process customer orders Provide updates on stock price and availability Work in partnership with customers and stakeholders to resolve issues Run daily and weekly reports on stock and order to delivery speeds Candidate requirements: Must be fluent in Danish AND either Norwegian, Swedish or Finnish Strong communication skills Excellent relationship building skills Professional and adaptable Commutable distance to Watford and hold UK Rights to Work Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
The Ark (95988), United Kingdom, London, Senior Manager, Regulatory Legal We're seeking a forward thinking Senior Manager of Regulatory Legal to support the ambitious growth of our global payments network, reporting to the Global Network Legal team. The successful candidate will be a valued member of a truly global legal team, providing advisory guidance to the global payments team, being the subject matter expert on international payment regulation and laws that impact our growth agenda, and helping the business navigate these. They will leverage their outstanding legal and communication skills, and bring an ability to anticipate and deliver on the needs of an innovative, sophisticated, and fast-paced business to simultaneously manage a wide range of transactions and projects. As a key strategic partner embedded within the business, you will help to identify risks and solve problems alongside a team of world-class professionals. You will find that the Legal Department is not a "check the box" function but instead, an important voice and strategic partner in all aspects of the business. What you'll do Drive international expansion for our Global Payments Network by providing strategic and actionable regulatory advice and expertise Own our international regulation strategy and delivery roadmap for the Global Payments Network Partner closely with Risk and Compliance officers to ensure comprehensive support Provide thought and strategic leadership on relevant industry and regulatory developments Engage and oversee outside legal counsel as needed in an effective and efficient manner Represent with external parties, including customers, regulators, partners, industry trade groups and outside law firms Stay abreast of external legal and regulatory developments and expectations that could impact the environment in which Capital One operates, understanding its impact on Capital One's inherent compliance risk Provide awareness and training on compliance risk and related matters, specifically around regulatory expectations What you'll bring Qualified solicitor with 6+ years of post qualification experience Regulatory experience within the payments industry required; experience engaging with regulators preferred Experience working within a financial services environment Strong understanding of the payment services regulatory environment within the UK, EU and beyond Strong business judgment and analytical skills Excellent communication skills, with an ability to clearly communicate compliance risk to stakeholders at all levels across the business and to external stakeholders, including regulators A willingness and ability to influence and effectively challenge stakeholders with credibility at all levels business, as well as external stakeholders, including regulators Being comfortable balancing trade-offs between risk and returns in order to achieve our business objectives and to support us in effectively managing all compliance legal risks associated with the Capital One An ability to build and leverage relevant networks inside and outside the organisation Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjust
May 04, 2026
Full time
The Ark (95988), United Kingdom, London, Senior Manager, Regulatory Legal We're seeking a forward thinking Senior Manager of Regulatory Legal to support the ambitious growth of our global payments network, reporting to the Global Network Legal team. The successful candidate will be a valued member of a truly global legal team, providing advisory guidance to the global payments team, being the subject matter expert on international payment regulation and laws that impact our growth agenda, and helping the business navigate these. They will leverage their outstanding legal and communication skills, and bring an ability to anticipate and deliver on the needs of an innovative, sophisticated, and fast-paced business to simultaneously manage a wide range of transactions and projects. As a key strategic partner embedded within the business, you will help to identify risks and solve problems alongside a team of world-class professionals. You will find that the Legal Department is not a "check the box" function but instead, an important voice and strategic partner in all aspects of the business. What you'll do Drive international expansion for our Global Payments Network by providing strategic and actionable regulatory advice and expertise Own our international regulation strategy and delivery roadmap for the Global Payments Network Partner closely with Risk and Compliance officers to ensure comprehensive support Provide thought and strategic leadership on relevant industry and regulatory developments Engage and oversee outside legal counsel as needed in an effective and efficient manner Represent with external parties, including customers, regulators, partners, industry trade groups and outside law firms Stay abreast of external legal and regulatory developments and expectations that could impact the environment in which Capital One operates, understanding its impact on Capital One's inherent compliance risk Provide awareness and training on compliance risk and related matters, specifically around regulatory expectations What you'll bring Qualified solicitor with 6+ years of post qualification experience Regulatory experience within the payments industry required; experience engaging with regulators preferred Experience working within a financial services environment Strong understanding of the payment services regulatory environment within the UK, EU and beyond Strong business judgment and analytical skills Excellent communication skills, with an ability to clearly communicate compliance risk to stakeholders at all levels across the business and to external stakeholders, including regulators A willingness and ability to influence and effectively challenge stakeholders with credibility at all levels business, as well as external stakeholders, including regulators Being comfortable balancing trade-offs between risk and returns in order to achieve our business objectives and to support us in effectively managing all compliance legal risks associated with the Capital One An ability to build and leverage relevant networks inside and outside the organisation Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjust
Accounts Client Manager Bristol £50,000 - £55,000 A well-established, professional services, independent firm based in North Bristol is looking for an experienced Client Manager to take ownership of a diverse client portfolio while leading and developing a high-performing team. This is an ideal opportunity for someone who combines technical expertise with strong leadership capability and a genuine passion for delivering outstanding client experiences. What's great about this Accounts Client Manager role? Flexible working model. Join a reputable, client-focused firm with a strong professional standing. Work in a supportive environment that values input and encourages development. Enjoy autonomy in managing your portfolio with the backing of a collaborative leadership team. Make a tangible impact on both client success and team growth. Great Social events Free Parking Your role as an Accounts Client Manager: This position sits at the centre of client delivery and team coordination. You will oversee relationships, ensure work is delivered to a high standard, and work closely with senior leadership to provide advisory and consultancy support that helps clients achieve their business goals. The role offers the autonomy to manage your own portfolio alongside the responsibility of mentoring others and contributing to wider business success. What you'll need to succeed: ACCA or ACA qualified (QBE may also be considered). Proven experience managing client relationships and leading teams. Excellent communication and interpersonal skills. Strong organisational and planning abilities. Commercial awareness with a proactive mindset. What next: I am looking for an ambitious Accounts Client Manager to join this growing team. Please get in touch for further details: As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
May 04, 2026
Full time
Accounts Client Manager Bristol £50,000 - £55,000 A well-established, professional services, independent firm based in North Bristol is looking for an experienced Client Manager to take ownership of a diverse client portfolio while leading and developing a high-performing team. This is an ideal opportunity for someone who combines technical expertise with strong leadership capability and a genuine passion for delivering outstanding client experiences. What's great about this Accounts Client Manager role? Flexible working model. Join a reputable, client-focused firm with a strong professional standing. Work in a supportive environment that values input and encourages development. Enjoy autonomy in managing your portfolio with the backing of a collaborative leadership team. Make a tangible impact on both client success and team growth. Great Social events Free Parking Your role as an Accounts Client Manager: This position sits at the centre of client delivery and team coordination. You will oversee relationships, ensure work is delivered to a high standard, and work closely with senior leadership to provide advisory and consultancy support that helps clients achieve their business goals. The role offers the autonomy to manage your own portfolio alongside the responsibility of mentoring others and contributing to wider business success. What you'll need to succeed: ACCA or ACA qualified (QBE may also be considered). Proven experience managing client relationships and leading teams. Excellent communication and interpersonal skills. Strong organisational and planning abilities. Commercial awareness with a proactive mindset. What next: I am looking for an ambitious Accounts Client Manager to join this growing team. Please get in touch for further details: As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Lead Technical Services Division: Service Delivery & Security Reports to: Director Infrastructure Services Direct Reports: 6 What you become a part of As Lead Technical Services, you will play a critical leadership role within BPT (our internal IT function), providing both disciplinary and technical direction for our global Technical Services landscape. You will oversee SAP platforms, database services, batch management, integration services, and vendor-supported capabilities that underpin operational excellence across CCEP. You will collaborate closely with peers across BPT towers, operational teams, and global stakeholders to ensure that Technical Services remain stable, secure, and high-performing. This role directly supports the reliability of our core enterprise systems and the seamless integration between SAP and connected applications ensuring continuity for CCEP's global operations. What you will do Service Leadership & Delivery Ensure stable, efficient and effective global service delivery operations across all BPT Technical Services, technologies, and platforms. Manage all activities required to achieve agreed service levels and operational outcomes. Oversee SAP Basis operations, ensuring high availability, reliable maintenance, proactive monitoring and continuous enhancement of SAP systems. Lead database services covering performance, stability, administration, and infrastructure alignment for SAP and related environments. Manage batch management services including monitoring, maintenance, job scheduling and execution. Lead integration services across multiple platforms (e.g., SAP PO, WebMethods, SAP CPI, SAP CI DS, SAP SLT, Azure Integration Services, MuleSoft), ensuring timely monitoring, alerting, maintenance, enhancements and issue resolution. Maintain continuous collaboration with other BPT teams and related stakeholders across CCEP globally. Ensure timely resolution and communication of operational disruptions related to SAP systems, databases, batch services, and integration platforms. Continuous Improvement & Governance Drive ongoing improvement across cost efficiency, service quality, stability, and delivery timelines. Work with governance boards (e.g., Change Advisory Board) to ensure controlled, compliant and risk-aware service delivery. Define and implement procedures for monitoring, controlling and analysing service performance against SLAs and service requirements. Use relevant monitoring and alerting tools (e.g., AppDynamics) to maintain visibility of system health and performance. Develop, implement, and maintain resilient service continuity and information security procedures. Vendor & Budget Management Select and manage external service providers, working closely with Procurement and other IT towers. Implement operational vendor-management procedures to ensure optimal delivery and commercially sound outcomes. Plan, manage and report on the functional budget, ensuring alignment with business priorities. People Leadership & Capability Development Lead the continuous professional and technical development of team members. Foster collaboration, regular knowledge exchange and the ongoing enhancement of skills and capabilities within the unit. Build and sustain a high-performing team culture across geographically diverse locations. What we expect from you Qualifications Degree in business administration, information management or a comparable field. Advanced training in IT Service Management (e.g., ITIL), SAP or related areas is desirable. Strong economic and commercial literacy. Experience Minimum 8 years' experience in SAP Basis Administration or comparable roles. Experience leading and developing large-scale, internationally distributed teams. Strong background in IT service operations with deep expertise in SAP Basis processes, SAP technologies, and integration solutions/architectures. Understanding and/or experience of integration technologies including Web Services, EDI, and APIs. Experience managing large-scale projects in global environments. Knowledge of sourcing strategies, provider selection, and vendor management. Experience across key areas such as: IT Service Management Infrastructure Services ITIL processes (Incident, Request, Change, Configuration) DevOps management SAP R/3, SAP HANA, SAP BTP support Integration technologies and platforms Knowledge of bottling-specific business processes and on-site operations. Experience with budget planning (ABP) and delivery of programmes on time, in budget and to required quality. Strong written and verbal communication skills, including the ability to present effectively at all management levels. Demonstrated creativity in solution-finding and implementation. Technical Skills Strong knowledge and experience of SAP Basis and CCEP SAP platforms (SAP R/3, SAP HANA, SAP DB2, Redwood). Deep understanding of CCEP's enterprise architecture, particularly SAP and Integration domains. We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks.We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth. To find out more about what it's like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you - please raise this with your talent acquisition contact who will advise you on whether this
May 04, 2026
Full time
Lead Technical Services Division: Service Delivery & Security Reports to: Director Infrastructure Services Direct Reports: 6 What you become a part of As Lead Technical Services, you will play a critical leadership role within BPT (our internal IT function), providing both disciplinary and technical direction for our global Technical Services landscape. You will oversee SAP platforms, database services, batch management, integration services, and vendor-supported capabilities that underpin operational excellence across CCEP. You will collaborate closely with peers across BPT towers, operational teams, and global stakeholders to ensure that Technical Services remain stable, secure, and high-performing. This role directly supports the reliability of our core enterprise systems and the seamless integration between SAP and connected applications ensuring continuity for CCEP's global operations. What you will do Service Leadership & Delivery Ensure stable, efficient and effective global service delivery operations across all BPT Technical Services, technologies, and platforms. Manage all activities required to achieve agreed service levels and operational outcomes. Oversee SAP Basis operations, ensuring high availability, reliable maintenance, proactive monitoring and continuous enhancement of SAP systems. Lead database services covering performance, stability, administration, and infrastructure alignment for SAP and related environments. Manage batch management services including monitoring, maintenance, job scheduling and execution. Lead integration services across multiple platforms (e.g., SAP PO, WebMethods, SAP CPI, SAP CI DS, SAP SLT, Azure Integration Services, MuleSoft), ensuring timely monitoring, alerting, maintenance, enhancements and issue resolution. Maintain continuous collaboration with other BPT teams and related stakeholders across CCEP globally. Ensure timely resolution and communication of operational disruptions related to SAP systems, databases, batch services, and integration platforms. Continuous Improvement & Governance Drive ongoing improvement across cost efficiency, service quality, stability, and delivery timelines. Work with governance boards (e.g., Change Advisory Board) to ensure controlled, compliant and risk-aware service delivery. Define and implement procedures for monitoring, controlling and analysing service performance against SLAs and service requirements. Use relevant monitoring and alerting tools (e.g., AppDynamics) to maintain visibility of system health and performance. Develop, implement, and maintain resilient service continuity and information security procedures. Vendor & Budget Management Select and manage external service providers, working closely with Procurement and other IT towers. Implement operational vendor-management procedures to ensure optimal delivery and commercially sound outcomes. Plan, manage and report on the functional budget, ensuring alignment with business priorities. People Leadership & Capability Development Lead the continuous professional and technical development of team members. Foster collaboration, regular knowledge exchange and the ongoing enhancement of skills and capabilities within the unit. Build and sustain a high-performing team culture across geographically diverse locations. What we expect from you Qualifications Degree in business administration, information management or a comparable field. Advanced training in IT Service Management (e.g., ITIL), SAP or related areas is desirable. Strong economic and commercial literacy. Experience Minimum 8 years' experience in SAP Basis Administration or comparable roles. Experience leading and developing large-scale, internationally distributed teams. Strong background in IT service operations with deep expertise in SAP Basis processes, SAP technologies, and integration solutions/architectures. Understanding and/or experience of integration technologies including Web Services, EDI, and APIs. Experience managing large-scale projects in global environments. Knowledge of sourcing strategies, provider selection, and vendor management. Experience across key areas such as: IT Service Management Infrastructure Services ITIL processes (Incident, Request, Change, Configuration) DevOps management SAP R/3, SAP HANA, SAP BTP support Integration technologies and platforms Knowledge of bottling-specific business processes and on-site operations. Experience with budget planning (ABP) and delivery of programmes on time, in budget and to required quality. Strong written and verbal communication skills, including the ability to present effectively at all management levels. Demonstrated creativity in solution-finding and implementation. Technical Skills Strong knowledge and experience of SAP Basis and CCEP SAP platforms (SAP R/3, SAP HANA, SAP DB2, Redwood). Deep understanding of CCEP's enterprise architecture, particularly SAP and Integration domains. We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks.We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth. To find out more about what it's like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you - please raise this with your talent acquisition contact who will advise you on whether this
The Ark (95988), United Kingdom, London, Senior Manager, Regulatory Legal We're seeking a forward thinking Senior Manager of Regulatory Legal to support the ambitious growth of our global payments network, reporting to the Global Network Legal team. The successful candidate will be a valued member of a truly global legal team, providing advisory guidance to the global payments team, being the subject matter expert on international payment regulation and laws that impact our growth agenda, and helping the business navigate these. They will leverage their outstanding legal and communication skills, and bring an ability to anticipate and deliver on the needs of an innovative, sophisticated, and fast-paced business to simultaneously manage a wide range of transactions and projects. As a key strategic partner embedded within the business, you will help to identify risks and solve problems alongside a team of world-class professionals. You will find that the Legal Department is not a "check the box" function but instead, an important voice and strategic partner in all aspects of the business. What you'll do Drive international expansion for our Global Payments Network by providing strategic and actionable regulatory advice and expertise Own our international regulation strategy and delivery roadmap for the Global Payments Network Partner closely with Risk and Compliance officers to ensure comprehensive support Provide thought and strategic leadership on relevant industry and regulatory developments Engage and oversee outside legal counsel as needed in an effective and efficient manner Represent with external parties, including customers, regulators, partners, industry trade groups and outside law firms Stay abreast of external legal and regulatory developments and expectations that could impact the environment in which Capital One operates, understanding its impact on Capital One's inherent compliance risk Provide awareness and training on compliance risk and related matters, specifically around regulatory expectations What you'll bring Qualified solicitor with 6+ years of post qualification experience Regulatory experience within the payments industry required; experience engaging with regulators preferred Experience working within a financial services environment Strong understanding of the payment services regulatory environment within the UK, EU and beyond Strong business judgment and analytical skills Excellent communication skills, with an ability to clearly communicate compliance risk to stakeholders at all levels across the business and to external stakeholders, including regulators A willingness and ability to influence and effectively challenge stakeholders with credibility at all levels business, as well as external stakeholders, including regulators Being comfortable balancing trade-offs between risk and returns in order to achieve our business objectives and to support us in effectively managing all compliance legal risks associated with the Capital One An ability to build and leverage relevant networks inside and outside the organisation Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
May 04, 2026
Full time
The Ark (95988), United Kingdom, London, Senior Manager, Regulatory Legal We're seeking a forward thinking Senior Manager of Regulatory Legal to support the ambitious growth of our global payments network, reporting to the Global Network Legal team. The successful candidate will be a valued member of a truly global legal team, providing advisory guidance to the global payments team, being the subject matter expert on international payment regulation and laws that impact our growth agenda, and helping the business navigate these. They will leverage their outstanding legal and communication skills, and bring an ability to anticipate and deliver on the needs of an innovative, sophisticated, and fast-paced business to simultaneously manage a wide range of transactions and projects. As a key strategic partner embedded within the business, you will help to identify risks and solve problems alongside a team of world-class professionals. You will find that the Legal Department is not a "check the box" function but instead, an important voice and strategic partner in all aspects of the business. What you'll do Drive international expansion for our Global Payments Network by providing strategic and actionable regulatory advice and expertise Own our international regulation strategy and delivery roadmap for the Global Payments Network Partner closely with Risk and Compliance officers to ensure comprehensive support Provide thought and strategic leadership on relevant industry and regulatory developments Engage and oversee outside legal counsel as needed in an effective and efficient manner Represent with external parties, including customers, regulators, partners, industry trade groups and outside law firms Stay abreast of external legal and regulatory developments and expectations that could impact the environment in which Capital One operates, understanding its impact on Capital One's inherent compliance risk Provide awareness and training on compliance risk and related matters, specifically around regulatory expectations What you'll bring Qualified solicitor with 6+ years of post qualification experience Regulatory experience within the payments industry required; experience engaging with regulators preferred Experience working within a financial services environment Strong understanding of the payment services regulatory environment within the UK, EU and beyond Strong business judgment and analytical skills Excellent communication skills, with an ability to clearly communicate compliance risk to stakeholders at all levels across the business and to external stakeholders, including regulators A willingness and ability to influence and effectively challenge stakeholders with credibility at all levels business, as well as external stakeholders, including regulators Being comfortable balancing trade-offs between risk and returns in order to achieve our business objectives and to support us in effectively managing all compliance legal risks associated with the Capital One An ability to build and leverage relevant networks inside and outside the organisation Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Analyst About the role Are you an experienced and passionate data professional looking to drive meaningful change? This could be the perfect role for you. Data Analysis is at the core of our UK business, delivering critical insights that shape information-driven strategies and influence key company decisions. As a Senior Lead Data Analyst, you will take a pivotal role in driving analytical excellence, spearheading analytical initiatives, and shaping the agenda for high-impact business areas. Using advanced analytical and technical expertise, you will innovate, build, and maintain well-managed data solutions-making complex business data more accessible and actionable. What You'll Do On any given day, you'll work across problem-solving, solution generation, innovation, and data management. Your responsibilities will include: Data Extraction & Manipulation - Handling highly complex, business-critical requests with precision. Collaboration & Solution Development - Partnering with diverse teams and stakeholders to design user-friendly data solutions, tools, and self-service frameworks. Insight Generation - Scanning and leveraging available data sources to provide actionable insights that drive business growth. Exploring Emerging Technologies - Quickly adapting to and integrating new technologies to enhance analytical capabilities. Subject Matter Expertise - Developing deep expertise in key data-driven workstreams and becoming a trusted advisor across the business. Additional Contributions - Providing consultancy and resolution support for customer-impacting issues, fulfilling customer account updates, and producing large data sets for customer surveys. What We're Looking For Expertise in Data Analytics - Advanced proficiency in core data analyst skills, including coding, data transformation, comprehensive data knowledge, and a strong understanding of systems. Technical Excellence - Advanced SQL skills required, with proficiency in at least one additional programming language (e.g. Python, R) preferred. Strategic Thinking & Stakeholder Engagement - Proven ability to communicate complex data insights to non-technical stakeholders and drive decision-making. Problem-Solving & Analytical Rigor - A structured, inquisitive approach to solving challenges through data-driven methods. Numerical & Trend Analysis - A natural affinity for numbers and a keen eye for identifying trends to inform business decisions. Initiative & Ownership - Strong ability to prioritize workloads, deliver results at pace, and escalate issues effectively when required. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarant
May 04, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Analyst About the role Are you an experienced and passionate data professional looking to drive meaningful change? This could be the perfect role for you. Data Analysis is at the core of our UK business, delivering critical insights that shape information-driven strategies and influence key company decisions. As a Senior Lead Data Analyst, you will take a pivotal role in driving analytical excellence, spearheading analytical initiatives, and shaping the agenda for high-impact business areas. Using advanced analytical and technical expertise, you will innovate, build, and maintain well-managed data solutions-making complex business data more accessible and actionable. What You'll Do On any given day, you'll work across problem-solving, solution generation, innovation, and data management. Your responsibilities will include: Data Extraction & Manipulation - Handling highly complex, business-critical requests with precision. Collaboration & Solution Development - Partnering with diverse teams and stakeholders to design user-friendly data solutions, tools, and self-service frameworks. Insight Generation - Scanning and leveraging available data sources to provide actionable insights that drive business growth. Exploring Emerging Technologies - Quickly adapting to and integrating new technologies to enhance analytical capabilities. Subject Matter Expertise - Developing deep expertise in key data-driven workstreams and becoming a trusted advisor across the business. Additional Contributions - Providing consultancy and resolution support for customer-impacting issues, fulfilling customer account updates, and producing large data sets for customer surveys. What We're Looking For Expertise in Data Analytics - Advanced proficiency in core data analyst skills, including coding, data transformation, comprehensive data knowledge, and a strong understanding of systems. Technical Excellence - Advanced SQL skills required, with proficiency in at least one additional programming language (e.g. Python, R) preferred. Strategic Thinking & Stakeholder Engagement - Proven ability to communicate complex data insights to non-technical stakeholders and drive decision-making. Problem-Solving & Analytical Rigor - A structured, inquisitive approach to solving challenges through data-driven methods. Numerical & Trend Analysis - A natural affinity for numbers and a keen eye for identifying trends to inform business decisions. Initiative & Ownership - Strong ability to prioritize workloads, deliver results at pace, and escalate issues effectively when required. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarant
About Healix Health: Founded in 2000 by two clinicians, Healix Health was built on the belief that healthcare works best when it's personal, not prescriptive. We are a leading UK corporate healthcare consultancy, partnering with Employee Benefit Consultancies (EBCs), HR, Finance and Reward leaders to design, fund and govern sustainable employee healthcare strategies. Our clients need more than an off-the-shelf insurance product - they need expert advice, transparency and long-term value. Specialising in self-funded healthcare trusts and clinically led claims management, we help organisations rethink how healthcare is structured, funded and delivered, aligning employee wellbeing with long-term commercial, workforce and financial objectives. We act as a long-term advisory partner rather than a transactional supplier. About The Role As Provider Network Manager , you'll manage the interface between Healix Health and consultants, specialists and practitioners operating within the private healthcare sector. You'll play a key role in ensuring the Healix brand is well represented across the provider marketplace, and that providers understand and meet our expectations for delivering high-quality, safe and cost-effective care. This role combines relationship management, clinical insight, commercial awareness and data-driven decision-making. What you'll be doing: Provider relationship management: Build Healix Health brand awareness across consultants, specialists and practitioners Act as the primary point of contact for provider escalations and partnership discussions Develop credible, trusted relationships with senior clinical professionals Performance & quality management: Work closely with clinical governance teams to address quality or performance issues Engage directly with clinicians where issues are identified Attend relevant industry working groups and share insight internally on changes to clinical coding and practice Commercial & contractual oversight: Lead the ongoing review of the Healix Reasonable & Customary fee schedule Support negotiation, renewal and management of provider agreements and fee structures Assist the clinical team with ad-hoc negotiations for complex or non-standard procedures Identify opportunities to optimise the provider network, reduce unwarranted variation and improve patient value Implement and manage group practice contracts and performance of key specialist networks Operational coordination: Support the delivery of clinical pathways and service development initiatives Data & insight: Analyse activity, financial and quality data to influence provider behaviour Produce reports, dashboards and insight summaries for senior stakeholders Identify trends, risks and opportunities within the provider network Project & stakeholder management: Lead or support projects related to network expansion, service transformation or pathway development Collaborate with clinical, commercial, operations, marketing and finance teams Represent provider management in cross-functional workstreams and external forums About you: Essential experience & skills: Experience in provider or network management within private healthcare, NHS or medical services Strong understanding of acute care environments and consultant/surgeon workflows Excellent relationship management skills with senior clinical stakeholders Ability to interpret clinical, operational and financial data Strong organisational and problem-solving skills Clear, confident written and verbal communication Desirable: Experience working directly with specialist or practitioner groups Knowledge of UK private healthcare regulation, CQC standards and clinical governance Commercial contract management experience Understanding of value-based healthcare or pathway optimisation Required Criteria Experience in provider or network management within private healthcare, NHS or medical services Excellent relationship management skills with senior clinical stakeholders Ability to interpret clinical, operational and financial data Desired Criteria Experience working directly with specialist or practitioner groups Knowledge of UK private healthcare regulation, CQC standards and clinical governance Commercial contract management experience Skills Needed Company Culture Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges - and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that's personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. Company Benefits Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities. Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities Salary Not disclosed
May 04, 2026
Full time
About Healix Health: Founded in 2000 by two clinicians, Healix Health was built on the belief that healthcare works best when it's personal, not prescriptive. We are a leading UK corporate healthcare consultancy, partnering with Employee Benefit Consultancies (EBCs), HR, Finance and Reward leaders to design, fund and govern sustainable employee healthcare strategies. Our clients need more than an off-the-shelf insurance product - they need expert advice, transparency and long-term value. Specialising in self-funded healthcare trusts and clinically led claims management, we help organisations rethink how healthcare is structured, funded and delivered, aligning employee wellbeing with long-term commercial, workforce and financial objectives. We act as a long-term advisory partner rather than a transactional supplier. About The Role As Provider Network Manager , you'll manage the interface between Healix Health and consultants, specialists and practitioners operating within the private healthcare sector. You'll play a key role in ensuring the Healix brand is well represented across the provider marketplace, and that providers understand and meet our expectations for delivering high-quality, safe and cost-effective care. This role combines relationship management, clinical insight, commercial awareness and data-driven decision-making. What you'll be doing: Provider relationship management: Build Healix Health brand awareness across consultants, specialists and practitioners Act as the primary point of contact for provider escalations and partnership discussions Develop credible, trusted relationships with senior clinical professionals Performance & quality management: Work closely with clinical governance teams to address quality or performance issues Engage directly with clinicians where issues are identified Attend relevant industry working groups and share insight internally on changes to clinical coding and practice Commercial & contractual oversight: Lead the ongoing review of the Healix Reasonable & Customary fee schedule Support negotiation, renewal and management of provider agreements and fee structures Assist the clinical team with ad-hoc negotiations for complex or non-standard procedures Identify opportunities to optimise the provider network, reduce unwarranted variation and improve patient value Implement and manage group practice contracts and performance of key specialist networks Operational coordination: Support the delivery of clinical pathways and service development initiatives Data & insight: Analyse activity, financial and quality data to influence provider behaviour Produce reports, dashboards and insight summaries for senior stakeholders Identify trends, risks and opportunities within the provider network Project & stakeholder management: Lead or support projects related to network expansion, service transformation or pathway development Collaborate with clinical, commercial, operations, marketing and finance teams Represent provider management in cross-functional workstreams and external forums About you: Essential experience & skills: Experience in provider or network management within private healthcare, NHS or medical services Strong understanding of acute care environments and consultant/surgeon workflows Excellent relationship management skills with senior clinical stakeholders Ability to interpret clinical, operational and financial data Strong organisational and problem-solving skills Clear, confident written and verbal communication Desirable: Experience working directly with specialist or practitioner groups Knowledge of UK private healthcare regulation, CQC standards and clinical governance Commercial contract management experience Understanding of value-based healthcare or pathway optimisation Required Criteria Experience in provider or network management within private healthcare, NHS or medical services Excellent relationship management skills with senior clinical stakeholders Ability to interpret clinical, operational and financial data Desired Criteria Experience working directly with specialist or practitioner groups Knowledge of UK private healthcare regulation, CQC standards and clinical governance Commercial contract management experience Skills Needed Company Culture Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges - and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that's personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. Company Benefits Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities. Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities Salary Not disclosed
JOB DESCRIPTION About the role Our Independent Living teams support older people living in their own homes by providing a warm and friendly housing management service. We have a new opportunity for an Independent Living Advisor to join our team in Manchester for 6 months. This full-time role is ideal for someone passionate about supporting older adults in maintaining their independence and well-being. Reporting to the Independent Living Manager, you will provide intensive housing management services to residents in our sheltered housing schemes. Your responsibilities will include building strong relationships with customers, supporting new residents during viewings and move-ins, and helping them understand their tenancy rights and responsibilities. You will also assist customers in accessing housing benefit support or financial advice, and make referrals for assistive technology, aids, and adaptations that promote independent living. Regular site inspections and health & safety checks will be part of your routine, along with monitoring contractor performance to ensure high standards are maintained. Your time will be primarily split between Auden Court, Manchester and Sweetbriar House, Shaw. The role requires flexibility to travel between local schemes and provide cover when required. For this reason, a full UK driving licence and access to a personal vehicle are essential. What we are looking for Experience working with older adults, promoting independence and community spirit Strong commitment to Equality and Diversity Adaptable communication skills, especially when explaining technical information Solid administrative and numeracy skills Ability to work independently and as part of a team Excellent verbal and written communication Proficiency in Microsoft Office Full UK driving licence and access to a vehicle What you will get in return Fixed Term Contract for 6 months, Monday - Friday 9 am - 5 pm Paid mileage: 45p per mile Company sick pay and life assurance (after qualifying period) Up to 9% matched pension contributions Lifestyle benefits portal: discounts at supermarkets, retailers, leisure activities & more Cycle to work scheme Simply Health cashback plan Employee Assistance Programme If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV. Offers are subject to satisfactory onboarding checks. This position will require a basic DBS check, which will be paid for by The Guinness Partnership. TGPCVL
May 04, 2026
Full time
JOB DESCRIPTION About the role Our Independent Living teams support older people living in their own homes by providing a warm and friendly housing management service. We have a new opportunity for an Independent Living Advisor to join our team in Manchester for 6 months. This full-time role is ideal for someone passionate about supporting older adults in maintaining their independence and well-being. Reporting to the Independent Living Manager, you will provide intensive housing management services to residents in our sheltered housing schemes. Your responsibilities will include building strong relationships with customers, supporting new residents during viewings and move-ins, and helping them understand their tenancy rights and responsibilities. You will also assist customers in accessing housing benefit support or financial advice, and make referrals for assistive technology, aids, and adaptations that promote independent living. Regular site inspections and health & safety checks will be part of your routine, along with monitoring contractor performance to ensure high standards are maintained. Your time will be primarily split between Auden Court, Manchester and Sweetbriar House, Shaw. The role requires flexibility to travel between local schemes and provide cover when required. For this reason, a full UK driving licence and access to a personal vehicle are essential. What we are looking for Experience working with older adults, promoting independence and community spirit Strong commitment to Equality and Diversity Adaptable communication skills, especially when explaining technical information Solid administrative and numeracy skills Ability to work independently and as part of a team Excellent verbal and written communication Proficiency in Microsoft Office Full UK driving licence and access to a vehicle What you will get in return Fixed Term Contract for 6 months, Monday - Friday 9 am - 5 pm Paid mileage: 45p per mile Company sick pay and life assurance (after qualifying period) Up to 9% matched pension contributions Lifestyle benefits portal: discounts at supermarkets, retailers, leisure activities & more Cycle to work scheme Simply Health cashback plan Employee Assistance Programme If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV. Offers are subject to satisfactory onboarding checks. This position will require a basic DBS check, which will be paid for by The Guinness Partnership. TGPCVL
Customer Operations Specialist 12-month temporary contract 14.77 per hour Hours of work: Monday - Friday 09.00 - 17.00 (30 minute lunch break) Start Date - 11th May - Subject to change Fully office based We are recruiting for a Customer Operations Specialist to work for our innovative and global client based in Milton Keynes. Candidates who have any holidays booked in the first 6 weeks cannot be considered due to training. Job purpose: Customer Operations Specialist In this role you will be responsible supporting the customer contact centre across a range of platforms, managing contact centre escalations and complaints alongside driving process innovation, targeting employee development through KPI/OPI analysis, side by side coaching and deep dive sessions. Responsibilities: Customer Operations Specialist Operational Duties As a Customer Operations Specialist, you will support a variety of operational functions across the contact centre, providing assistance for inbound customer queries via phone and email. You will be cross trained to support different teams and adapt to various workflows depending on where resources are required. During times of high demand or urgent situations, you will be placed in areas that need extra support, ensuring that operations continue to run smoothly. You will work closely with your team to manage multiple priorities, maintaining a customer-first approach while ensuring operational goals are met across all channels, whether phone or email. Customer Escalation You will assist with escalated customer concerns, stepping in where additional support is needed. In these situations, your calm, professional approach will help ensure that issues are addressed and resolved in a timely and efficient manner. You will collaborate with other team members to ensure that customers receive the support they need and that issues are handled appropriately. Your focus will be on facilitating solutions, ensuring that customer concerns are managed effectively, even in challenging circumstances. Operational Flexibility You will be placed in different areas of the contact centre, depending on the business needs and where resources are most required. This may include supporting backlogs, assisting during peak periods, or providing additional help to teams experiencing high volumes of work. Your ability to adapt quickly and collaborate with various teams will ensure that the customer experience is maintained at the highest standard, no matter the department or situation. You'll play a crucial role in supporting the seamless operation of the contact centre and ensuring that resources are optimally allocated to meet customer expectations. Coaching & Development Identify and drive process efficiencies within Customer Operations to assist the contact centre in delivering a customer 1st experience and KPI/ OPI achievement. You will be able to provide bite size and refresher training sessions to all advisors to broaden their expertise and continually to develop their skills and will be responsible for supporting a great place to work philosophy through motivational interactions and incentives, ultimately supporting attrition within the area. Skills / Experience: Customer Operations Specialist You have experience in a fast-paced, customer-focused environment, ideally within a Financial Services Industry. You are comfortable working under pressure and can maintain composure while adapting to rapidly changing priorities. Your flexibility and willingness to step in where resources are needed most will make you a key team player. You are skilled at managing multiple tasks and prioritising customer satisfaction, ensuring that operational goals are met without compromising on the quality of service. Your problem-solving abilities, strong communication skills, and customer-first mindset make you an ideal fit for this role. You thrive in a collaborative, team-oriented environment and are always ready to assist wherever required. Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.
May 04, 2026
Seasonal
Customer Operations Specialist 12-month temporary contract 14.77 per hour Hours of work: Monday - Friday 09.00 - 17.00 (30 minute lunch break) Start Date - 11th May - Subject to change Fully office based We are recruiting for a Customer Operations Specialist to work for our innovative and global client based in Milton Keynes. Candidates who have any holidays booked in the first 6 weeks cannot be considered due to training. Job purpose: Customer Operations Specialist In this role you will be responsible supporting the customer contact centre across a range of platforms, managing contact centre escalations and complaints alongside driving process innovation, targeting employee development through KPI/OPI analysis, side by side coaching and deep dive sessions. Responsibilities: Customer Operations Specialist Operational Duties As a Customer Operations Specialist, you will support a variety of operational functions across the contact centre, providing assistance for inbound customer queries via phone and email. You will be cross trained to support different teams and adapt to various workflows depending on where resources are required. During times of high demand or urgent situations, you will be placed in areas that need extra support, ensuring that operations continue to run smoothly. You will work closely with your team to manage multiple priorities, maintaining a customer-first approach while ensuring operational goals are met across all channels, whether phone or email. Customer Escalation You will assist with escalated customer concerns, stepping in where additional support is needed. In these situations, your calm, professional approach will help ensure that issues are addressed and resolved in a timely and efficient manner. You will collaborate with other team members to ensure that customers receive the support they need and that issues are handled appropriately. Your focus will be on facilitating solutions, ensuring that customer concerns are managed effectively, even in challenging circumstances. Operational Flexibility You will be placed in different areas of the contact centre, depending on the business needs and where resources are most required. This may include supporting backlogs, assisting during peak periods, or providing additional help to teams experiencing high volumes of work. Your ability to adapt quickly and collaborate with various teams will ensure that the customer experience is maintained at the highest standard, no matter the department or situation. You'll play a crucial role in supporting the seamless operation of the contact centre and ensuring that resources are optimally allocated to meet customer expectations. Coaching & Development Identify and drive process efficiencies within Customer Operations to assist the contact centre in delivering a customer 1st experience and KPI/ OPI achievement. You will be able to provide bite size and refresher training sessions to all advisors to broaden their expertise and continually to develop their skills and will be responsible for supporting a great place to work philosophy through motivational interactions and incentives, ultimately supporting attrition within the area. Skills / Experience: Customer Operations Specialist You have experience in a fast-paced, customer-focused environment, ideally within a Financial Services Industry. You are comfortable working under pressure and can maintain composure while adapting to rapidly changing priorities. Your flexibility and willingness to step in where resources are needed most will make you a key team player. You are skilled at managing multiple tasks and prioritising customer satisfaction, ensuring that operational goals are met without compromising on the quality of service. Your problem-solving abilities, strong communication skills, and customer-first mindset make you an ideal fit for this role. You thrive in a collaborative, team-oriented environment and are always ready to assist wherever required. Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.
Customer Success Manager (EMEA) Job Description About Notabene Notabene is building infrastructure that's transforming how money moves in the digital economy. We're evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F Prime, Jump Capital, Castle Island, and Green Visor Capital, we're looking for people like you to help shape the future rails of the crypto industry. The impact you will have: At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As a member of the Customer Success team , you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your book of business. You will become a trusted advisor to our customers and use data-led insights to help your customer base get the most out of Notabene's products and services. As a core component of your role, you will also own the post sales commercial journey, being responsible for renewal and upsell of customers within your Book of Business. This is an exciting opportunity to join a critical function that will support our growth and expansion. Within a year you are successful if You've directly contributed to increasing the net retention of your Book of Business You can confidently demonstrate knowledge of both our product and also the wider industry Our customers trust and rely on you to help them achieve their goals You are able to manage commercial discussions, identify and proactively mitigate risk and have been able to renewal and grow your book of business. What you will be doing: Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer. Proactively monitoring and managing customer health metrics, including usage, engagement, and risk signals Driving improvements in customer health by identifying gaps in adoption and executing clear action plans Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero) There may be expectations to participate in On Call duty outside of office hours What you bring: 3-5 years working experience in Customer Success or Account Management in a the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell Experience managing a range of clients from SMBs to Enterprise Experience contributing to the creation of Customer success processes and resources Exposure to compliance-driven or regulated environments High emotional intelligence and some who is motivated by learning and problem solving You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals. Thrive on working autonomously with an entrepreneurial mindset. Embody proactivity and are happy rolling up your sleeves and getting stuck in Nice to Have Experience in Crypto, Fintech or Regtech Experience working with API-based or technical products
May 04, 2026
Full time
Customer Success Manager (EMEA) Job Description About Notabene Notabene is building infrastructure that's transforming how money moves in the digital economy. We're evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F Prime, Jump Capital, Castle Island, and Green Visor Capital, we're looking for people like you to help shape the future rails of the crypto industry. The impact you will have: At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As a member of the Customer Success team , you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your book of business. You will become a trusted advisor to our customers and use data-led insights to help your customer base get the most out of Notabene's products and services. As a core component of your role, you will also own the post sales commercial journey, being responsible for renewal and upsell of customers within your Book of Business. This is an exciting opportunity to join a critical function that will support our growth and expansion. Within a year you are successful if You've directly contributed to increasing the net retention of your Book of Business You can confidently demonstrate knowledge of both our product and also the wider industry Our customers trust and rely on you to help them achieve their goals You are able to manage commercial discussions, identify and proactively mitigate risk and have been able to renewal and grow your book of business. What you will be doing: Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer. Proactively monitoring and managing customer health metrics, including usage, engagement, and risk signals Driving improvements in customer health by identifying gaps in adoption and executing clear action plans Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero) There may be expectations to participate in On Call duty outside of office hours What you bring: 3-5 years working experience in Customer Success or Account Management in a the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell Experience managing a range of clients from SMBs to Enterprise Experience contributing to the creation of Customer success processes and resources Exposure to compliance-driven or regulated environments High emotional intelligence and some who is motivated by learning and problem solving You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals. Thrive on working autonomously with an entrepreneurial mindset. Embody proactivity and are happy rolling up your sleeves and getting stuck in Nice to Have Experience in Crypto, Fintech or Regtech Experience working with API-based or technical products
Head of Risk page is loaded Head of Riskremote type: Hybridlocations: LON - Londontime type: Full timeposted on: Posted 3 Days Agojob requisition id: R-50212We insure small businesses and enable big dreams - not just for our customers, but for our people and communities too. With over 1,000,000 active insurance policies, we protect builders, bakers, landlords and more than 1,200 other trades.We're a technology company as well as one that sells insurance. That means we build, we fail, we learn and we improve. Through our global social impact strategy, called 'The Big Dreams Project', we're working to help 10,000 small businesses start or grow by 2030.Why not check out our advert on YouTube: .# Job Category Risk Control# Position Type Permanent# Target Openings 1Here's what you'll be doing: You will play a leading role in safeguarding our assets and reputation by proactively identifying and mitigating risks across the whole business. This isn't about traditional "box-ticking"; we want you to move beyond old-school approaches to foster a culture of excellence and innovation. You'll become the trusted expert for an emerging risk environment, fostering a risk-aware mindset throughout the entire organisation. What makes this role different is the level of strategic influence you'll hold. You aren't just monitoring from the side-lines; you are a key partner and advisor providing critical insights to senior leaders on how risks impact our strategy. You'll be responsible for the continuous improvement and evolution of our existing comprehensive risk management framework, ensuring a best-fit approach that aligns perfectly with our long-term objectives. As ur Head of Risk, you'll: Take full ownership of proposing and implementing a risk strategy that is tailored to fit and operates effectively for our specific needs. Identify and prioritise operational and financial risks alongside regulatory and strategic challenges on a day-to-day basis. While maintaining a forward-looking lens on emerging threats. Prepare and present detailed risk reports to department heads,senior management and the Board, providing the strategic clarity needed to drive informed decision-making. Lead and develop a high-performing risk management team, fostering a culture of professional excellence and continuous improvement, and providing the guidance and support they need to succeed. Lead the enterprise-wide risk reporting strategy to ensure emerging issues are identified, triaged, and surfaced to leadership with the urgency required for decisive action Independently lead the placement and management of our UK corporate insurance programmes, ensuring comprehensive coverage across all business activities. Act as primary lead in negotiations with insurers to secure favorable terms and oversee the end-to-end claims process, with a specific focus on Errors & Omissions (E&O). We're looking for someone who is: An expert in risk management frameworks and methodologies with a deep understanding of industry best practices. Strong understanding of the business model and operations of a regulated financial services business (preferably within the insurance market). Deeply knowledgeable about UK regulations and insurance principles, and eligible to hold an FCA Certified Manager role. A proven leader with significant experience in motivating teams and implementing effective risk strategies from the ground up. A collaborative partner who can build strong relationships and influence stakeholders at the highest levels of the organisation. Highly analytical and technically literate, with the ability to use data and software to identify emerging trends. Resilient and ethical, staying calm under pressure and maintaining total objectivity when facing complex challenges. This role may be subject to FCA regulations, which we'll determine during the hiring process. If it is regulated, there will be specific responsibilities under FCA regulations, including enhanced checks and referencing. We'll explain everything in more detail as part of the hiring process. By embedding a forward-thinking risk culture across Simply Business, you'll give us the stability and confidence to keep innovating for our customers. Your expertise directly protects the foundations that allow us to continue enabling big dreams for small businesses. Apply today.# What are the benefits of working at Simply Business: we offer a great work-life balance where workloads are manageable and everyone has the flexibility to work hybrid on top of the 25 days annual leave (plus bank holidays), we offer the option to buy five more days of holiday with your flexible benefits our flexible parental leave allows you to approach an important time how you want - with six months full pay to the primary caregiver and four weeks full pay if you're the secondary caregiver our life event leave is an extra days leave every two years for those big moments in your life like moving house or your birthday. And our long-serving employees get a two week paid sabbatical after five years of service, then four weeks off after ten years of service private medical insurance through BUPA, that covers any pre-existing condition is a core benefit. Plus a health cash plan that covers your everyday medical expenses we offer a competitive salary based on your experience and the current market. Plus the potential to earn an annual bonus based on performance access to tools to support your personal development on our dedicated learning platform. As well as support for your mental health with access to counselling we match what you put into your pension up to five per cent . And pass on a tax-free sum that's four times your basic salary with our life assurance policy , with the option to increase it to ten times through our flexible benefit scheme our salary sacrifice car scheme gives you the option to buy a brand new, fully insured, and maintained car for a convenient fixed monthly amount taken from your gross salary (after 6 months service) our flexible benefits scheme gives you an allocated amount to use each year on benefits like critical illness cover, dental insurance, travel insurance, or a gym membership# Employment Practices Simply Business is committed to providing equality and opportunities for all employees and candidates considering a career with us. We offer a workplace where colleagues are treated with respect and dignity. We don't (and won't) discriminate either directly or indirectly on the grounds of race, colour, religion, belief, political opinion, disability, nationality, ethnic origin, sex, sexual orientation or relationship status at any stage of the hiring process or during the course of your employment.At Simply Business, we insure small businesses and enable big dreams. Not just for our customers, but for our people, our communities and our environment. We believe a world-class company culture is crucial to achieving our business goals as we make insurance more accessible to small business owners. We're building a better way to buy small business insurance, and we're using technology to get the job done. That includes developing cutting-edge data gathering and analysis capabilities; living and breathing testing and experimentation; and harnessing the many benefits of AI and other emerging technologies.We're a values-led business. Our people all have a part to play in building a culture that lives these values: learning , empowerment , authenticity , pioneering , and simplicity .
May 04, 2026
Full time
Head of Risk page is loaded Head of Riskremote type: Hybridlocations: LON - Londontime type: Full timeposted on: Posted 3 Days Agojob requisition id: R-50212We insure small businesses and enable big dreams - not just for our customers, but for our people and communities too. With over 1,000,000 active insurance policies, we protect builders, bakers, landlords and more than 1,200 other trades.We're a technology company as well as one that sells insurance. That means we build, we fail, we learn and we improve. Through our global social impact strategy, called 'The Big Dreams Project', we're working to help 10,000 small businesses start or grow by 2030.Why not check out our advert on YouTube: .# Job Category Risk Control# Position Type Permanent# Target Openings 1Here's what you'll be doing: You will play a leading role in safeguarding our assets and reputation by proactively identifying and mitigating risks across the whole business. This isn't about traditional "box-ticking"; we want you to move beyond old-school approaches to foster a culture of excellence and innovation. You'll become the trusted expert for an emerging risk environment, fostering a risk-aware mindset throughout the entire organisation. What makes this role different is the level of strategic influence you'll hold. You aren't just monitoring from the side-lines; you are a key partner and advisor providing critical insights to senior leaders on how risks impact our strategy. You'll be responsible for the continuous improvement and evolution of our existing comprehensive risk management framework, ensuring a best-fit approach that aligns perfectly with our long-term objectives. As ur Head of Risk, you'll: Take full ownership of proposing and implementing a risk strategy that is tailored to fit and operates effectively for our specific needs. Identify and prioritise operational and financial risks alongside regulatory and strategic challenges on a day-to-day basis. While maintaining a forward-looking lens on emerging threats. Prepare and present detailed risk reports to department heads,senior management and the Board, providing the strategic clarity needed to drive informed decision-making. Lead and develop a high-performing risk management team, fostering a culture of professional excellence and continuous improvement, and providing the guidance and support they need to succeed. Lead the enterprise-wide risk reporting strategy to ensure emerging issues are identified, triaged, and surfaced to leadership with the urgency required for decisive action Independently lead the placement and management of our UK corporate insurance programmes, ensuring comprehensive coverage across all business activities. Act as primary lead in negotiations with insurers to secure favorable terms and oversee the end-to-end claims process, with a specific focus on Errors & Omissions (E&O). We're looking for someone who is: An expert in risk management frameworks and methodologies with a deep understanding of industry best practices. Strong understanding of the business model and operations of a regulated financial services business (preferably within the insurance market). Deeply knowledgeable about UK regulations and insurance principles, and eligible to hold an FCA Certified Manager role. A proven leader with significant experience in motivating teams and implementing effective risk strategies from the ground up. A collaborative partner who can build strong relationships and influence stakeholders at the highest levels of the organisation. Highly analytical and technically literate, with the ability to use data and software to identify emerging trends. Resilient and ethical, staying calm under pressure and maintaining total objectivity when facing complex challenges. This role may be subject to FCA regulations, which we'll determine during the hiring process. If it is regulated, there will be specific responsibilities under FCA regulations, including enhanced checks and referencing. We'll explain everything in more detail as part of the hiring process. By embedding a forward-thinking risk culture across Simply Business, you'll give us the stability and confidence to keep innovating for our customers. Your expertise directly protects the foundations that allow us to continue enabling big dreams for small businesses. Apply today.# What are the benefits of working at Simply Business: we offer a great work-life balance where workloads are manageable and everyone has the flexibility to work hybrid on top of the 25 days annual leave (plus bank holidays), we offer the option to buy five more days of holiday with your flexible benefits our flexible parental leave allows you to approach an important time how you want - with six months full pay to the primary caregiver and four weeks full pay if you're the secondary caregiver our life event leave is an extra days leave every two years for those big moments in your life like moving house or your birthday. And our long-serving employees get a two week paid sabbatical after five years of service, then four weeks off after ten years of service private medical insurance through BUPA, that covers any pre-existing condition is a core benefit. Plus a health cash plan that covers your everyday medical expenses we offer a competitive salary based on your experience and the current market. Plus the potential to earn an annual bonus based on performance access to tools to support your personal development on our dedicated learning platform. As well as support for your mental health with access to counselling we match what you put into your pension up to five per cent . And pass on a tax-free sum that's four times your basic salary with our life assurance policy , with the option to increase it to ten times through our flexible benefit scheme our salary sacrifice car scheme gives you the option to buy a brand new, fully insured, and maintained car for a convenient fixed monthly amount taken from your gross salary (after 6 months service) our flexible benefits scheme gives you an allocated amount to use each year on benefits like critical illness cover, dental insurance, travel insurance, or a gym membership# Employment Practices Simply Business is committed to providing equality and opportunities for all employees and candidates considering a career with us. We offer a workplace where colleagues are treated with respect and dignity. We don't (and won't) discriminate either directly or indirectly on the grounds of race, colour, religion, belief, political opinion, disability, nationality, ethnic origin, sex, sexual orientation or relationship status at any stage of the hiring process or during the course of your employment.At Simply Business, we insure small businesses and enable big dreams. Not just for our customers, but for our people, our communities and our environment. We believe a world-class company culture is crucial to achieving our business goals as we make insurance more accessible to small business owners. We're building a better way to buy small business insurance, and we're using technology to get the job done. That includes developing cutting-edge data gathering and analysis capabilities; living and breathing testing and experimentation; and harnessing the many benefits of AI and other emerging technologies.We're a values-led business. Our people all have a part to play in building a culture that lives these values: learning , empowerment , authenticity , pioneering , and simplicity .
