Customer Service Advisor

CUSTOMER SERVICE CO-ORDINATOR OLDHAM

£27,000 £28,000
Oldham
Supporting a busy, fast-paced manufacturing business

This is not just answer the phone and log a ticket.

This is for the people who:
actually care when something goes wrong
take ownership
and don t pass problems around like a hot potato

If you re the one who sorts it, fixes it, and makes the customer feel like they ve been looked after properly you ll fit straight in.

THE ROLE

You ll be at the centre of everything customer-related keeping orders moving, solving problems, and making sure customers actually enjoy dealing with the business (rare, but we love to see it).

Day to day, you ll be:

Processing customer orders accurately and on time
Handling calls and emails keeping communication clear, professional, and helpful
Resolving customer queries and complaints properly (not just ticking a box)
Providing updates on stock, pricing, and lead times
Working closely with internal teams to make sure everything runs smoothly
Building strong relationships with customers and stakeholders
Getting involved in improving processes and customer experience

This is a role where you ll be busy but in a good, time goes fast kind of way.

WHAT YOU LL NEED

Previous customer service / coordination / admin experience
Strong attention to detail (orders need to be right)
Confident communicator phone, email, face-to-face
Organised and able to prioritise in a fast-paced environment
Good IT skills (Microsoft Office as a minimum)
A solutions-focused mindset you fix things, not avoid them

Bonus points if you ve used CRM or order systems (Orderwise etc.)

WHY THIS ROLE?

Because this isn t one of those sit quietly and answer calls jobs.

You ll be:

• A key part of the business
• Trusted to manage customer relationships properly
• Involved in making things better, not just maintaining the status quo

If you re the kind of person who:
enjoys being busy
likes helping people and takes pride in doing things right

You ll thrive here.

Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.