Customer Service Advisor

An established, customer-focused Insurance business in the Colchester area is looking for a Customer Service Adviser to join their friendly, growing team.

This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross-selling when it's right for the customer, backed by excellent training and development from day one (including support towards professional qualifications).

What you'll be doing as a Customer Service Adviser:

You'll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call.

• Handling inbound and outbound calls, providing a professional and personable service
• Producing Insurance quotations and converting opportunities into new and additional business
• Supporting renewals and retention, building strong customer relationships
• Processing mid-term adjustments and customer instructions accurately
• Identifying cross-sell opportunities and making introductions where appropriate
• Recording and managing leads and activity using a CRM system
• Building product knowledge over time with structured training and coaching
• As you develop, supporting smaller business customers (training provided)

What we're looking for to be a Customer Service Adviser

• Previous Insurance customer service experience (motor/home Insurance ideal)
• Comfortable with sales conversations, including upsell and cross-sell
• Confident communicator (verbal and written) with a strong telephone manner
• Good IT skills and the ability to learn new systems quickly
• Organised, reliable and able to manage your own workload
• A positive, "can-do" approach and enjoyment of working in a small team

Benefits

• 25,000- 27,000 + bonus (depending on experience)
• Full training & development (technical knowledge, sales skills)
• Support towards CII qualifications
• Supportive, friendly working environment
• 25 days holiday + bank holidays
• Free parking (Great Tey area)
• Company pension scheme