IT Support Analyst

IT Support Analyst - Lancashire

We re looking for a proactive IT Support Analyst to provide high quality technical support across the business. You ll be a key point of contact for IT issues, helping maintain systems, support users, and keep our technology running smoothly.

• Deliver 1st/2nd line support via phone, email, and in person
• Manage and resolve support tickets, escalating when needed
• Install, configure, and maintain laptops, desktops, Macs, and software
• Troubleshoot hardware, software, and mobile device issues
• Maintain IT asset records and equipment storage
• Support Windows Server, Active Directory, DNS, DHCP, Group Policy, and DFS
• Assist with IT projects, system upgrades, and office moves

• Experience in IT support or service desk roles
• Strong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Windows Server)
• Good understanding of PC hardware and basic networking
• Experience with ticketing systems (desirable)
• Relevant certifications (CompTIA, MCP) are a bonus

• Excellent communication and customer service
• Proactive, hands-on approach
• Strong multitasking and prioritisation abilities
• Willingness to learn and develop

• Life insurance
• Cashback healthcare plan
• Retail and high street discounts
• Additional enhanced benefits with service

If you re passionate about delivering great IT support and want to join a growing team, we d love to hear from you. We welcome applicants from all backgrounds.