An opportunity has arisen for an experienced ASB Officer to join a local authority housing management team in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, working across neighbourhood patches to manage anti-social behaviour cases and support safer, more sustainable communities. Most of your time will be spent in the community conducting visits, interviews, and resident appointments, with the flexibility to complete administrative and casework tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch. Key Responsibilities of an ASB Officer: Manage a varied caseload of anti-social behaviour (ASB) reports from initial complaint through to resolution Carry out estate visits, interviews, and evidence gathering in relation to ASB cases Work closely with tenants, complainants, and alleged perpetrators to investigate and resolve disputes Take appropriate enforcement action where necessary, including warnings, tenancy enforcement, and legal escalation Provide day-to-day housing management support across designated neighbourhood patches Maintain accurate case records using housing management systems and CRM tools Liaise with Police, PCSOs, safeguarding teams, and partner agencies to support effective case resolution Support tenancy sustainment by addressing nuisance behaviour and promoting positive tenant engagement Monitor risk and safeguarding concerns, making appropriate referrals in line with procedures Complete timely and accurate case updates, reports, and administrative duties between visits Ideal Candidate: Experienced Housing or ASB Officer with strong knowledge of frontline tenancy and case management Confident handling complex ASB cases, including evidence gathering and enforcement processes Able to work independently, managing a high-volume and varied caseload Comfortable working in the community and engaging directly with residents and partner agencies Experience using housing management systems or CRM platforms (e.g. Orchard, Microsoft Dynamics, or similar) Well organised with strong prioritisation skills and attention to detail Full UK driving licence and willingness to travel across patch Benefits of this ASB Officer role: Competitive salary (dependent on experience) Hybrid working arrangement 25 days annual leave plus bank holidays (increasing annually up to 30 days) Option to buy or sell annual leave 3 additional wellbeing days plus 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance (4x salary) Enhanced maternity, paternity, and adoption pay Private medical insurance, dental cover, and critical illness cover options Wellbeing benefits including gym membership discounts and access to a 24/7 virtual GP service If this ASB Officer role is of interest, please apply or contact (url removed)
Apr 23, 2026
Full time
An opportunity has arisen for an experienced ASB Officer to join a local authority housing management team in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, working across neighbourhood patches to manage anti-social behaviour cases and support safer, more sustainable communities. Most of your time will be spent in the community conducting visits, interviews, and resident appointments, with the flexibility to complete administrative and casework tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch. Key Responsibilities of an ASB Officer: Manage a varied caseload of anti-social behaviour (ASB) reports from initial complaint through to resolution Carry out estate visits, interviews, and evidence gathering in relation to ASB cases Work closely with tenants, complainants, and alleged perpetrators to investigate and resolve disputes Take appropriate enforcement action where necessary, including warnings, tenancy enforcement, and legal escalation Provide day-to-day housing management support across designated neighbourhood patches Maintain accurate case records using housing management systems and CRM tools Liaise with Police, PCSOs, safeguarding teams, and partner agencies to support effective case resolution Support tenancy sustainment by addressing nuisance behaviour and promoting positive tenant engagement Monitor risk and safeguarding concerns, making appropriate referrals in line with procedures Complete timely and accurate case updates, reports, and administrative duties between visits Ideal Candidate: Experienced Housing or ASB Officer with strong knowledge of frontline tenancy and case management Confident handling complex ASB cases, including evidence gathering and enforcement processes Able to work independently, managing a high-volume and varied caseload Comfortable working in the community and engaging directly with residents and partner agencies Experience using housing management systems or CRM platforms (e.g. Orchard, Microsoft Dynamics, or similar) Well organised with strong prioritisation skills and attention to detail Full UK driving licence and willingness to travel across patch Benefits of this ASB Officer role: Competitive salary (dependent on experience) Hybrid working arrangement 25 days annual leave plus bank holidays (increasing annually up to 30 days) Option to buy or sell annual leave 3 additional wellbeing days plus 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance (4x salary) Enhanced maternity, paternity, and adoption pay Private medical insurance, dental cover, and critical illness cover options Wellbeing benefits including gym membership discounts and access to a 24/7 virtual GP service If this ASB Officer role is of interest, please apply or contact (url removed)
An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across the area. You will play a key role in delivering high-quality frontline housing management services within the community. Most of your time will be spent out on patch conducting visits, inspections, and resident appointments, with the flexibility to complete administrative tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch. Key Responsibilities of a Housing Officer: Provide day-to-day housing management support across designated neighbourhood patches Carry out estate inspections, home visits, and resident appointments Manage tenancy-related casework, ensuring accurate and timely record keeping using housing systems and CRM tools Complete administrative duties efficiently alongside community-based work Work collaboratively with colleagues and partner agencies to deliver effective housing services Investigate and manage anti-social behaviour (ASB) cases, taking appropriate enforcement action where required Support tenants with tenancy sustainment, including sign-ups, welfare support, and signposting to relevant services Monitor and manage rent accounts, working with income teams to prevent and address arrears Identify safeguarding concerns and make appropriate referrals in line with organisational policies Ideal Candidate: Experienced Housing or Neighbourhood Officer with strong knowledge of frontline tenancy management Able to work independently and manage a varied workload with minimal supervision Confident working in the community and engaging with residents face-to-face Experience using housing management systems or CRM platforms (e.g. Orchard, Microsoft Dynamics, or similar) Well organised, with the ability to balance visits, casework, and administrative responsibilities Full UK driving licence and willingness to travel across patch Benefits of this Housing Officer role: Competitive salary (dependent on experience) Hybrid working arrangement 25 days annual leave plus bank holidays (increasing annually up to 30 days) Option to buy or sell annual leave 3 additional wellbeing days plus 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance (4x salary) Enhanced maternity, paternity, and adoption pay Options for private medical insurance, dental cover, and critical illness cover Wellbeing benefits including gym membership discounts and access to a 24/7 virtual GP service If this Housing Officer role is of interest, please apply or contact (url removed)
Apr 23, 2026
Full time
An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across the area. You will play a key role in delivering high-quality frontline housing management services within the community. Most of your time will be spent out on patch conducting visits, inspections, and resident appointments, with the flexibility to complete administrative tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch. Key Responsibilities of a Housing Officer: Provide day-to-day housing management support across designated neighbourhood patches Carry out estate inspections, home visits, and resident appointments Manage tenancy-related casework, ensuring accurate and timely record keeping using housing systems and CRM tools Complete administrative duties efficiently alongside community-based work Work collaboratively with colleagues and partner agencies to deliver effective housing services Investigate and manage anti-social behaviour (ASB) cases, taking appropriate enforcement action where required Support tenants with tenancy sustainment, including sign-ups, welfare support, and signposting to relevant services Monitor and manage rent accounts, working with income teams to prevent and address arrears Identify safeguarding concerns and make appropriate referrals in line with organisational policies Ideal Candidate: Experienced Housing or Neighbourhood Officer with strong knowledge of frontline tenancy management Able to work independently and manage a varied workload with minimal supervision Confident working in the community and engaging with residents face-to-face Experience using housing management systems or CRM platforms (e.g. Orchard, Microsoft Dynamics, or similar) Well organised, with the ability to balance visits, casework, and administrative responsibilities Full UK driving licence and willingness to travel across patch Benefits of this Housing Officer role: Competitive salary (dependent on experience) Hybrid working arrangement 25 days annual leave plus bank holidays (increasing annually up to 30 days) Option to buy or sell annual leave 3 additional wellbeing days plus 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance (4x salary) Enhanced maternity, paternity, and adoption pay Options for private medical insurance, dental cover, and critical illness cover Wellbeing benefits including gym membership discounts and access to a 24/7 virtual GP service If this Housing Officer role is of interest, please apply or contact (url removed)
Principal Planning Policy Officer Southeast £68 p/hour Job Ref - 66199 My client is looking to source an experience Town Planner, who has experienced at Principal level, to lead on drafting site allocation policies for the chosen housing and employment sites for their upcoming Reg 19 Local Plan. My client is also looking for the successful Tow Planner, to assist with reviewing Strategic Policies for the Local Plan and the other necessary documents required to accompany a Reg 19 consultation. Experience of drafting allocation policies is essential. Role: Principal Planning Policy Officer Duration: 3 months initially Rate: £68 per hour Working Pattern: 37 hours per week (flexible) Hybrid working offered - ideally 2 days in the office initially, but 1 in the office will be considered - please let us know what working pattern you can offer. Carrington West Pay Rate - £68 per/hour Please call Ben Hitchman on (phone number removed) for a confidential discussion on this role, or email me or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other unadvertised roles with you.
Apr 23, 2026
Contractor
Principal Planning Policy Officer Southeast £68 p/hour Job Ref - 66199 My client is looking to source an experience Town Planner, who has experienced at Principal level, to lead on drafting site allocation policies for the chosen housing and employment sites for their upcoming Reg 19 Local Plan. My client is also looking for the successful Tow Planner, to assist with reviewing Strategic Policies for the Local Plan and the other necessary documents required to accompany a Reg 19 consultation. Experience of drafting allocation policies is essential. Role: Principal Planning Policy Officer Duration: 3 months initially Rate: £68 per hour Working Pattern: 37 hours per week (flexible) Hybrid working offered - ideally 2 days in the office initially, but 1 in the office will be considered - please let us know what working pattern you can offer. Carrington West Pay Rate - £68 per/hour Please call Ben Hitchman on (phone number removed) for a confidential discussion on this role, or email me or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other unadvertised roles with you.
Local Authority Housing Allocations Officer, North West London Pay rate to £30 per hour Contract role, Local Authority Housing Pertemps are recruiting for an experienced Local Authority Housing Allocations Officer in North West London. You will need to have experience in a similar role in a Local Authority Housing department. Context To support the Housing Register and Allocations service in delivering an effective and responsive service to residents with a housing need. The post-holder will be responsible for undertaking case by case allocations of social housing maintenance of the Housing Register and transfer list and resolution of accepted homeless cases to ensure the service is responsive to client needs within available resources ensuring agreed team plans and performance targets are delivered. This will involve carrying and managing a case load, to work with individuals supporting and directing clients to access a broad range of housing options and where appropriate making relevant onward referrals and signpost to other services. The post holder will ensure statutory requirements are met and local team targets are delivered through case work. Please get in touch for more information. This is an agency post and Pertemps can offer you:- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to An easy registration process (all done online) Referral schemes and incentives Ongoing compliance managed for you Prompt and reliable payroll and lots more. Please contact Graham Leatham on or email for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn't the role for you, contact us about other roles.
Apr 23, 2026
Contractor
Local Authority Housing Allocations Officer, North West London Pay rate to £30 per hour Contract role, Local Authority Housing Pertemps are recruiting for an experienced Local Authority Housing Allocations Officer in North West London. You will need to have experience in a similar role in a Local Authority Housing department. Context To support the Housing Register and Allocations service in delivering an effective and responsive service to residents with a housing need. The post-holder will be responsible for undertaking case by case allocations of social housing maintenance of the Housing Register and transfer list and resolution of accepted homeless cases to ensure the service is responsive to client needs within available resources ensuring agreed team plans and performance targets are delivered. This will involve carrying and managing a case load, to work with individuals supporting and directing clients to access a broad range of housing options and where appropriate making relevant onward referrals and signpost to other services. The post holder will ensure statutory requirements are met and local team targets are delivered through case work. Please get in touch for more information. This is an agency post and Pertemps can offer you:- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to An easy registration process (all done online) Referral schemes and incentives Ongoing compliance managed for you Prompt and reliable payroll and lots more. Please contact Graham Leatham on or email for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn't the role for you, contact us about other roles.
Are you an Adaptations Surveyor looking for your next role? King's Lynn & West Norfolk Borough council are looking for a Technical Officer role in West Norfolk on a 3-4 month interim contract. Key Details: Rate: £35 p/h Location: West Norfolk Working Pattern: Field-based with some home working and office attendance Start: ASAP Checks: Enhanced DBS preferred About the Role: You'll visit clients in their homes to provide technical advice on repairs and adaptations, helping residents live independently. The role involves managing end-to-end casework, preparing schedules and drawings, liaising with contractors, and overseeing adaptations such as level-access showers, ramps, and door widening. What You'll Do Assess & advise: Visit clients to assess housing needs and advise on feasibility, appropriate works and funding options (including DFGs), ensuring solutions support independent living. End-to-end case management: Deliver allocated cases from options appraisal through to completion and sign-off, covering technical, financial and contractual elements. Surveys & standards: Carry out Decent Homes/HHSRS surveys, gather photographic evidence, and complete paperwork for local authority referrals. Technical outputs: Prepare schedules of work, specifications, drawings/plans (existing and proposed/adapted layouts), and schedules of rates/pricing (no tendering required). Work mix & volume: Typically 3-4 new jobs per week, with multiple daily visits (up to 10/day when required); meet contractors on site and sign off completed works. Adaptations scope: Level-access showers, ramps, door widening for wheelchair access, and other home adaptations in owner-occupied and social housing. Stakeholder liaison: Work closely with Occupational Therapists, Client Officers, Local Authority Grants Officers, and contractors; build relationships and manage performance. Compliance & safety: Conduct site risk assessments, monitor works at intervals, ensure compliance with Health & Safety and Codes of Practice. Funding & approvals: Prepare and coordinate grant/loan applications (including planning/building regs where needed) and secure authorisations for variations. Close-out: Arrange final inspections, check final accounts/defects, advise on payments, and complete case closure documentation. Service development: Support the Senior Technical Officer and Repairs & Adaptations Manager with developing services, frameworks, and contractor vetting; contribute to reports and procedures. Promotion & records: Promote the Agency's services (including Careline/Handyperson), maintain accurate case files and computerised records, and uphold data quality standards. Continuous improvement: Keep up to date with legislation/practice, develop a specialist area, and participate in regional/network meetings. Requirements: Experience in technical surveying/building works (adaptations experience preferred but not essential) Familiarity with DFGs desirable Full UK driving licence and own vehicle (mileage reimbursed) If you are interested, please email your updated CV to (url removed) or call (phone number removed).
Apr 23, 2026
Contractor
Are you an Adaptations Surveyor looking for your next role? King's Lynn & West Norfolk Borough council are looking for a Technical Officer role in West Norfolk on a 3-4 month interim contract. Key Details: Rate: £35 p/h Location: West Norfolk Working Pattern: Field-based with some home working and office attendance Start: ASAP Checks: Enhanced DBS preferred About the Role: You'll visit clients in their homes to provide technical advice on repairs and adaptations, helping residents live independently. The role involves managing end-to-end casework, preparing schedules and drawings, liaising with contractors, and overseeing adaptations such as level-access showers, ramps, and door widening. What You'll Do Assess & advise: Visit clients to assess housing needs and advise on feasibility, appropriate works and funding options (including DFGs), ensuring solutions support independent living. End-to-end case management: Deliver allocated cases from options appraisal through to completion and sign-off, covering technical, financial and contractual elements. Surveys & standards: Carry out Decent Homes/HHSRS surveys, gather photographic evidence, and complete paperwork for local authority referrals. Technical outputs: Prepare schedules of work, specifications, drawings/plans (existing and proposed/adapted layouts), and schedules of rates/pricing (no tendering required). Work mix & volume: Typically 3-4 new jobs per week, with multiple daily visits (up to 10/day when required); meet contractors on site and sign off completed works. Adaptations scope: Level-access showers, ramps, door widening for wheelchair access, and other home adaptations in owner-occupied and social housing. Stakeholder liaison: Work closely with Occupational Therapists, Client Officers, Local Authority Grants Officers, and contractors; build relationships and manage performance. Compliance & safety: Conduct site risk assessments, monitor works at intervals, ensure compliance with Health & Safety and Codes of Practice. Funding & approvals: Prepare and coordinate grant/loan applications (including planning/building regs where needed) and secure authorisations for variations. Close-out: Arrange final inspections, check final accounts/defects, advise on payments, and complete case closure documentation. Service development: Support the Senior Technical Officer and Repairs & Adaptations Manager with developing services, frameworks, and contractor vetting; contribute to reports and procedures. Promotion & records: Promote the Agency's services (including Careline/Handyperson), maintain accurate case files and computerised records, and uphold data quality standards. Continuous improvement: Keep up to date with legislation/practice, develop a specialist area, and participate in regional/network meetings. Requirements: Experience in technical surveying/building works (adaptations experience preferred but not essential) Familiarity with DFGs desirable Full UK driving licence and own vehicle (mileage reimbursed) If you are interested, please email your updated CV to (url removed) or call (phone number removed).
Vivid's client in the North West is currently looking for an experienced Housing Options Officer for a minimum of 6 months with the option to be extended for a further 6 months depending on experience. - Housing Options Officer - North West - 6 months - 25 - 30 per hour - Start ASAP You will be part of a small but dedicated team responsible for the delivery of a busy housing options service responsible for: Ensuring clients facing homelessness are dealt with appropriately and given sound housing advice Finding solutions to help clients remain in their existing homes or finds suitable alternative housing Carrying out interviews with clients are risk of homelessness and offering alternative housing solutions To be considered for this role candidates should have: A strong knowledge of and understanding of Homelessness Prevention and The Housing Act, in particular parts 6 and 7 of the Act. The ability to resolve Homelessness issues using said knowledge of The Housing Act. Knowledge and experience of directly applying homelessness legislation in a Local Authority setting. Experience in issuing Section 184 Decisions with little to no guidance and an ability to interview clients and assess their applications quickly and accurately. Experience working with Single Homeless and Rough Sleepers.
Apr 23, 2026
Contractor
Vivid's client in the North West is currently looking for an experienced Housing Options Officer for a minimum of 6 months with the option to be extended for a further 6 months depending on experience. - Housing Options Officer - North West - 6 months - 25 - 30 per hour - Start ASAP You will be part of a small but dedicated team responsible for the delivery of a busy housing options service responsible for: Ensuring clients facing homelessness are dealt with appropriately and given sound housing advice Finding solutions to help clients remain in their existing homes or finds suitable alternative housing Carrying out interviews with clients are risk of homelessness and offering alternative housing solutions To be considered for this role candidates should have: A strong knowledge of and understanding of Homelessness Prevention and The Housing Act, in particular parts 6 and 7 of the Act. The ability to resolve Homelessness issues using said knowledge of The Housing Act. Knowledge and experience of directly applying homelessness legislation in a Local Authority setting. Experience in issuing Section 184 Decisions with little to no guidance and an ability to interview clients and assess their applications quickly and accurately. Experience working with Single Homeless and Rough Sleepers.
Housing Officer Barnstaple Hybrid (2 days on site) Rate: £28 per hour (Umbrella, Inside IR35) Initial contract: 3 months Start: 13th April 2026 Hours: 37 hours per week (Monday-Friday, 9am-5pm) A local authority is seeking an experienced Housing Officer to provide high-quality frontline housing advice and homelessness prevention support. This is a rewarding opportunity to make a direct impact within the community, helping individuals and families maximise their housing options and prevent homelessness. What you will do as Housing Officer: Provide timely, high-quality housing advice and assistance to customers via office, telephone, and home visits Assess housing needs and support individuals in finding suitable housing solutions Actively work to prevent homelessness using council policies and early intervention strategies Investigate homelessness applications and make decisions in line with legislation and codes of practice Liaise with landlords, mortgage lenders, support services, and external agencies to resolve housing issues Support clients through complex situations including court proceedings and tenancy challenges Coordinate with internal teams and external partners to deliver a joined-up service Manage a caseload independently, making informed decisions to achieve positive outcomes What you will need: Previous experience in housing advice, homelessness prevention, or a similar local authority role Strong knowledge of housing legislation, homelessness duties, and welfare benefits Experience managing homelessness applications and prevention cases Ability to work independently as a Housing Officer while handling a complex caseload Excellent communication and interpersonal skills, with the ability to support vulnerable individuals Strong stakeholder management skills, including working with external agencies and landlords Professional qualification in housing (CIH) or equivalent experience is desirable What's on offer: Hybrid working (2 days per week in the office) Immediate start with a supportive team environment Opportunity to make a meaningful impact within the community Structured 37-hour working week If you are an experienced Housing Officer with a background in homelessness prevention and housing advice, apply now or get in touch with Jack phone number removed to discuss further. Interviews are taking place shortly.
Apr 23, 2026
Contractor
Housing Officer Barnstaple Hybrid (2 days on site) Rate: £28 per hour (Umbrella, Inside IR35) Initial contract: 3 months Start: 13th April 2026 Hours: 37 hours per week (Monday-Friday, 9am-5pm) A local authority is seeking an experienced Housing Officer to provide high-quality frontline housing advice and homelessness prevention support. This is a rewarding opportunity to make a direct impact within the community, helping individuals and families maximise their housing options and prevent homelessness. What you will do as Housing Officer: Provide timely, high-quality housing advice and assistance to customers via office, telephone, and home visits Assess housing needs and support individuals in finding suitable housing solutions Actively work to prevent homelessness using council policies and early intervention strategies Investigate homelessness applications and make decisions in line with legislation and codes of practice Liaise with landlords, mortgage lenders, support services, and external agencies to resolve housing issues Support clients through complex situations including court proceedings and tenancy challenges Coordinate with internal teams and external partners to deliver a joined-up service Manage a caseload independently, making informed decisions to achieve positive outcomes What you will need: Previous experience in housing advice, homelessness prevention, or a similar local authority role Strong knowledge of housing legislation, homelessness duties, and welfare benefits Experience managing homelessness applications and prevention cases Ability to work independently as a Housing Officer while handling a complex caseload Excellent communication and interpersonal skills, with the ability to support vulnerable individuals Strong stakeholder management skills, including working with external agencies and landlords Professional qualification in housing (CIH) or equivalent experience is desirable What's on offer: Hybrid working (2 days per week in the office) Immediate start with a supportive team environment Opportunity to make a meaningful impact within the community Structured 37-hour working week If you are an experienced Housing Officer with a background in homelessness prevention and housing advice, apply now or get in touch with Jack phone number removed to discuss further. Interviews are taking place shortly.
Overall Role Purpose: To reduce homelessness by employing a range of behaviours aimed at building trusting and productive relationships with customers that enable officers to persuade, influence and support them to make positive choices and fully engage with realistic housing options to prevent and relieve homelessness. To provide an effective, professional service which includes offering customers in housing need a full range of advice and interventions related to their housing options in the private and public sector with the aim of ensuring a comprehensive service to prevent homelessness. To provide an effective, professional homelessness service including the assessment and investigation of homeless approaches and applications in line with the Councils' statutory duties under Housing Act 1996 Part 7 and relevant case law. To work with customers to develop, update and review Personalised Housing Plans for customers on behalf of the council in light of the Homelessness Reduction Act 2017. Working with customers to implement these plans to ensure that homelessness is prevented or relieved through active interventions and pursuit of effective housing options. To play an integral role in the reduction of expenditure on temporary accommodation by ensuring decisions are made, taking into account the direct as well as wider cost implications for the Council. To take responsibility for the recording of high quality, key data on homelessness for submission to the Department for Communities and Local Government ensuring key trends on homelessness, the causes and solutions are available for analysis locally and to the Government to measure the impact of homelessness nationally Where possible, use influencing and problem-solving skills to negotiate with householders, landlords and accommodation providers in order to ensure the accommodation remains open to those threatened with homelessness for the maximum period of time so that effective housing options casework can be undertaken. Where possible, use influencing and problem solving skills to negotiate the withdrawal of the threat of homelessness and extension of the right to occupy so that homelessness is averted. To develop a range of effective housing solutions for customers through the use of creative thinking and via the building of relationships with accommodation providers. Thorough understanding of inner city housing issues Understanding of access to social housing locally Awareness of issues and initiatives facing local authority housing Good knowledge of relevant Lettings, Homelessness and Housing Act legislation including security of tenure and private tenants' rights Good knowledge of relevant case law and Codes of Guidance A good knowledge of services, benefits and support available to applicants experiencing housing problems Experience Experience of providing an effective advice service to members of the public Experience of implementing an equality and diversity approach to service delivery Experience of working in a team Experience of working in a demanding front line customer service environment Experience of dealing effectively with confrontational and challenging situations Experience of working with vulnerable customers and providing appropriate support Experience of working with homeless customers and those in housing need Experience of carrying out interviews, investigations, negotiations Experience of effective record keeping including electronically Experience of successfully working to performance targets and deadlines Housing Solutions Officer Housing Solutions Officer Housing Solutions Officer Housing Solutions Officer
Apr 23, 2026
Contractor
Overall Role Purpose: To reduce homelessness by employing a range of behaviours aimed at building trusting and productive relationships with customers that enable officers to persuade, influence and support them to make positive choices and fully engage with realistic housing options to prevent and relieve homelessness. To provide an effective, professional service which includes offering customers in housing need a full range of advice and interventions related to their housing options in the private and public sector with the aim of ensuring a comprehensive service to prevent homelessness. To provide an effective, professional homelessness service including the assessment and investigation of homeless approaches and applications in line with the Councils' statutory duties under Housing Act 1996 Part 7 and relevant case law. To work with customers to develop, update and review Personalised Housing Plans for customers on behalf of the council in light of the Homelessness Reduction Act 2017. Working with customers to implement these plans to ensure that homelessness is prevented or relieved through active interventions and pursuit of effective housing options. To play an integral role in the reduction of expenditure on temporary accommodation by ensuring decisions are made, taking into account the direct as well as wider cost implications for the Council. To take responsibility for the recording of high quality, key data on homelessness for submission to the Department for Communities and Local Government ensuring key trends on homelessness, the causes and solutions are available for analysis locally and to the Government to measure the impact of homelessness nationally Where possible, use influencing and problem-solving skills to negotiate with householders, landlords and accommodation providers in order to ensure the accommodation remains open to those threatened with homelessness for the maximum period of time so that effective housing options casework can be undertaken. Where possible, use influencing and problem solving skills to negotiate the withdrawal of the threat of homelessness and extension of the right to occupy so that homelessness is averted. To develop a range of effective housing solutions for customers through the use of creative thinking and via the building of relationships with accommodation providers. Thorough understanding of inner city housing issues Understanding of access to social housing locally Awareness of issues and initiatives facing local authority housing Good knowledge of relevant Lettings, Homelessness and Housing Act legislation including security of tenure and private tenants' rights Good knowledge of relevant case law and Codes of Guidance A good knowledge of services, benefits and support available to applicants experiencing housing problems Experience Experience of providing an effective advice service to members of the public Experience of implementing an equality and diversity approach to service delivery Experience of working in a team Experience of working in a demanding front line customer service environment Experience of dealing effectively with confrontational and challenging situations Experience of working with vulnerable customers and providing appropriate support Experience of working with homeless customers and those in housing need Experience of carrying out interviews, investigations, negotiations Experience of effective record keeping including electronically Experience of successfully working to performance targets and deadlines Housing Solutions Officer Housing Solutions Officer Housing Solutions Officer Housing Solutions Officer
Housing Resolutions Officer Rate of pay: £21.41 PAYE or £28.19 umbrella Location: HA9 Job Type: Full-time temporary role Contract End Date: 31/10/2026 with possible extension We are seeking a dedicated Housing Resolutions Officer to provide comprehensive housing options advice and support to households in temporary accommodation. This role involves promoting effective move-on to settled housing options, conducting suitability reviews, and managing related enforcement activities. The ideal candidate will have a strong background in housing law and experience working with vulnerable groups. Day-to-day of the role: Visit households in temporary accommodation to provide advice on housing options, managing expectations based on individual needs and housing priorities. Collaborate with housing teams to monitor and support bidding activity, ensuring households make informed housing choices. Refer households to relevant agencies for additional support, including employment, training, and social services. Provide guidance on employment opportunities and benefit entitlement in light of welfare reforms. Enforce tenancy conditions and manage breaches effectively, including handling cases of harassment and anti-social behaviour. Investigate domestic violence cases and manage safety risks for affected households. Promote efficient use of the temporary accommodation budget by reviewing and optimizing housing transitions. Conduct tenancy audits, investigate fraud, and ensure compliance with housing legislation and council policies. Respond to enquiries and complaints, maintaining high levels of customer satisfaction and adhering to legal and procedural standards. Required Skills & Qualifications: Proven experience in housing or a related field, particularly in advising and supporting vulnerable groups. Strong knowledge of housing legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017. Excellent communication and interpersonal skills, capable of managing difficult situations and maintaining positive relationships. Ability to work under pressure, prioritize tasks, and meet deadlines. Proficient in IT, including Microsoft Office and housing management systems. Must be able to travel extensively within and potentially outside the borough for property visits. To apply for the Housing Resolutions Officer position, please submit your CV detailing your relevant experience in this role.
Apr 23, 2026
Seasonal
Housing Resolutions Officer Rate of pay: £21.41 PAYE or £28.19 umbrella Location: HA9 Job Type: Full-time temporary role Contract End Date: 31/10/2026 with possible extension We are seeking a dedicated Housing Resolutions Officer to provide comprehensive housing options advice and support to households in temporary accommodation. This role involves promoting effective move-on to settled housing options, conducting suitability reviews, and managing related enforcement activities. The ideal candidate will have a strong background in housing law and experience working with vulnerable groups. Day-to-day of the role: Visit households in temporary accommodation to provide advice on housing options, managing expectations based on individual needs and housing priorities. Collaborate with housing teams to monitor and support bidding activity, ensuring households make informed housing choices. Refer households to relevant agencies for additional support, including employment, training, and social services. Provide guidance on employment opportunities and benefit entitlement in light of welfare reforms. Enforce tenancy conditions and manage breaches effectively, including handling cases of harassment and anti-social behaviour. Investigate domestic violence cases and manage safety risks for affected households. Promote efficient use of the temporary accommodation budget by reviewing and optimizing housing transitions. Conduct tenancy audits, investigate fraud, and ensure compliance with housing legislation and council policies. Respond to enquiries and complaints, maintaining high levels of customer satisfaction and adhering to legal and procedural standards. Required Skills & Qualifications: Proven experience in housing or a related field, particularly in advising and supporting vulnerable groups. Strong knowledge of housing legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017. Excellent communication and interpersonal skills, capable of managing difficult situations and maintaining positive relationships. Ability to work under pressure, prioritize tasks, and meet deadlines. Proficient in IT, including Microsoft Office and housing management systems. Must be able to travel extensively within and potentially outside the borough for property visits. To apply for the Housing Resolutions Officer position, please submit your CV detailing your relevant experience in this role.
Location: Eaglesthorpe Scheme, Peterborough, 100% onsite Salary: £30,912 per annum Contract: Permanent Hours: 35 hours per week, Monday Friday, 9am 5pm A place to create moments that matter. Thousands of families rely on our client for a safe, affordable home, and as the housing crisis deepens, their work has never been more important. They believe everyone deserves a place to call home, and this drives everything they do. For a career that makes a meaningful impact, this is the place to be. The Role As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants to resolving challenges with empathy, you ll be a trusted presence and a force for good. What You ll Do • Be a visible, supportive presence in schemes, building strong relationships with residents. • Work with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour and tenancy matters with confidence and care. • Collaborate with internal teams and external partners to deliver joined up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored. Why This Role Matters You won t just be managing housing you ll be creating supportive environments where people can thrive. Salary: The salary is £30,912 per annum for applicants who fully meet the requirements. Applicants who do not meet all requirements will start 5% or 10% below the spot salary. About You • Experience delivering housing management services within specialist or generic housing. • CIH Level 3 in Housing or equivalent (or willingness to work towards). • Strong understanding of ASB management and rental income processes. • Ability to manage multiple tasks and meet performance targets. • Excellent communication skills to engage effectively with customers and stakeholders. • Knowledge of safeguarding within a housing context. • Regular travel to other sites and off site meetings. • DBS and social media checks required. Interviews They want your experience to reflect who they are a place to grow, thrive, and be you. Stage 1: A Place to Connect A Teams call with the hiring manager to learn more about the role. Planned date: 22nd April. Stage 2: A Place to Show Your Strengths An in person interview with behavioural and scenario based questions. You ll complete a Congruity Questionnaire in advance and tour the scheme, meeting some customers. Planned date: 28th April. A Place to Build a Future You ll have opportunities to develop new skills, thrive in a collaborative environment, and grow your career. Benefits include: • 28 days holiday plus bank holidays (pro rata) • Birthday leave • Option to purchase extra holiday • Online GP access • Gym discounts • One volunteering day • Defined Contribution and Defined Benefit pension schemes via salary sacrifice • Life assurance at three times your salary If you require reasonable adjustments, please let the hiring team know. Please apply promptly. For urgent roles or high volumes, they may interview and conclude the process early. Please note: Candidates must already have the right to live and work in the UK; the organisation does not hold a sponsorship licence. If you're looking for a place to make a positive difference to society and your future, apply now. Recruitment Agencies: Our client works exclusively with partners on their preferred supplier list and does not accept unsolicited CVs or speculative approaches. You may have experience in the following: Housing Officer, Independent Living Officer, Supported Housing Officer, Scheme Manager, Housing Support Officer, Tenancy Officer, ASB Officer, Community Housing Officer, Sheltered Housing Officer, Resident Liaison Officer, Housing Coordinator, Social Housing Officer, Housing Partner, Housing Advisor, Tenancy Sustainment Officer, Income Officer. REF-
Apr 22, 2026
Full time
Location: Eaglesthorpe Scheme, Peterborough, 100% onsite Salary: £30,912 per annum Contract: Permanent Hours: 35 hours per week, Monday Friday, 9am 5pm A place to create moments that matter. Thousands of families rely on our client for a safe, affordable home, and as the housing crisis deepens, their work has never been more important. They believe everyone deserves a place to call home, and this drives everything they do. For a career that makes a meaningful impact, this is the place to be. The Role As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants to resolving challenges with empathy, you ll be a trusted presence and a force for good. What You ll Do • Be a visible, supportive presence in schemes, building strong relationships with residents. • Work with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour and tenancy matters with confidence and care. • Collaborate with internal teams and external partners to deliver joined up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored. Why This Role Matters You won t just be managing housing you ll be creating supportive environments where people can thrive. Salary: The salary is £30,912 per annum for applicants who fully meet the requirements. Applicants who do not meet all requirements will start 5% or 10% below the spot salary. About You • Experience delivering housing management services within specialist or generic housing. • CIH Level 3 in Housing or equivalent (or willingness to work towards). • Strong understanding of ASB management and rental income processes. • Ability to manage multiple tasks and meet performance targets. • Excellent communication skills to engage effectively with customers and stakeholders. • Knowledge of safeguarding within a housing context. • Regular travel to other sites and off site meetings. • DBS and social media checks required. Interviews They want your experience to reflect who they are a place to grow, thrive, and be you. Stage 1: A Place to Connect A Teams call with the hiring manager to learn more about the role. Planned date: 22nd April. Stage 2: A Place to Show Your Strengths An in person interview with behavioural and scenario based questions. You ll complete a Congruity Questionnaire in advance and tour the scheme, meeting some customers. Planned date: 28th April. A Place to Build a Future You ll have opportunities to develop new skills, thrive in a collaborative environment, and grow your career. Benefits include: • 28 days holiday plus bank holidays (pro rata) • Birthday leave • Option to purchase extra holiday • Online GP access • Gym discounts • One volunteering day • Defined Contribution and Defined Benefit pension schemes via salary sacrifice • Life assurance at three times your salary If you require reasonable adjustments, please let the hiring team know. Please apply promptly. For urgent roles or high volumes, they may interview and conclude the process early. Please note: Candidates must already have the right to live and work in the UK; the organisation does not hold a sponsorship licence. If you're looking for a place to make a positive difference to society and your future, apply now. Recruitment Agencies: Our client works exclusively with partners on their preferred supplier list and does not accept unsolicited CVs or speculative approaches. You may have experience in the following: Housing Officer, Independent Living Officer, Supported Housing Officer, Scheme Manager, Housing Support Officer, Tenancy Officer, ASB Officer, Community Housing Officer, Sheltered Housing Officer, Resident Liaison Officer, Housing Coordinator, Social Housing Officer, Housing Partner, Housing Advisor, Tenancy Sustainment Officer, Income Officer. REF-
Planning Ecologist - Planning - Fully remote! West midlands £50-65p/h Initial 12-month contract Job Ref - 65763 This role will be to support the Development Management team by reviewing the ecological elements of planning applications across the District and Borough and subsequently provide specialist ecological advice for Planning Case Officers on protected species, Biodiversity Net Gain and Habitat Regulations Assessments. The work will range from minor schemes to major housing sites. Role Specific Fully remote 37 hours per week Hourly rate - approx. £65 per hour Local Authority experience. Carrington West Pay Rate - up to £65ph Please call Jayden Papy on (phone number removed) for a confidential discussion on this role, or email me or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you.
Apr 22, 2026
Contractor
Planning Ecologist - Planning - Fully remote! West midlands £50-65p/h Initial 12-month contract Job Ref - 65763 This role will be to support the Development Management team by reviewing the ecological elements of planning applications across the District and Borough and subsequently provide specialist ecological advice for Planning Case Officers on protected species, Biodiversity Net Gain and Habitat Regulations Assessments. The work will range from minor schemes to major housing sites. Role Specific Fully remote 37 hours per week Hourly rate - approx. £65 per hour Local Authority experience. Carrington West Pay Rate - up to £65ph Please call Jayden Papy on (phone number removed) for a confidential discussion on this role, or email me or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you.
Location: Eaglesthorpe Scheme, Peterborough, 100% onsite Salary: £30,912 per annum Contract: Permanent Hours: 35 hours per week, Monday - Friday, 9am-5pmA place to create moments that matter.Thousands of families rely on us for a safe, affordable home, and as the housing crisis deepens, our work has never been more important. We believe everyone deserves a place to call home, and this drives everything we do. For a career that makes a meaningful impact, this is the place to be. The Role As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants to resolving challenges with empathy, you'll be a trusted presence and a force for good. What You'll Do • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy matters with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored. Why This Role Matters You won't just be managing housing - you'll be creating supportive environments where people can thrive. Salary: The salary is £30,912 per annum for applicants who fully meet the requirements. Applicants who do not meet all requirements will start 5% or 10% below the spot salary. About You • Experience delivering housing management services within specialist or generic housing. • CIH Level 3 in Housing or equivalent (or willingness to work towards). • Strong understanding of ASB management and rental income processes. • Ability to manage multiple tasks and meet performance targets. • Excellent communication skills to engage effectively with customers and stakeholders. • Knowledge of safeguarding within a housing context. • Regular travel to other Accent sites and off-site meetings. • DBS and social media checks required. Interviews We want your experience to reflect who we are - a place to grow, thrive, and be you. Stage 1: A Place to Connect A Teams call with the hiring manager to learn more about the role. Planned date: 22nd April. Stage 2: A Place to Show Your Strengths An in-person interview with behavioural and scenario-based questions. You'll complete a Congruity Questionnaire in advance and tour the scheme, meeting some of our customers. Planned date: 28th April. A Place to Build a Future You'll have opportunities to develop new skills, thrive in a collaborative environment, and grow your career. Benefits include: • 28 days' holiday plus bank holidays (pro rata) • Birthday leave • Option to purchase extra holiday • Online GP access • Gym discounts • One volunteering day • Defined Contribution and Defined Benefit pension schemes via salary sacrifice • Life assurance at three times your salaryIf you require reasonable adjustments, please let us know.Please apply promptly. For urgent roles or high volumes, we may interview and conclude the process early.Please note: Candidates must already have the right to live and work in the UK; we do not hold a sponsorship licence.If you're looking for a place to make a positive difference to society and your future, apply now.Recruitment Agencies: We work exclusively with partners on our PSL and do not accept unsolicited CVs or speculative approaches.You may have experience in the following: Housing Officer, Independent Living Officer, Supported Housing Officer, Scheme Manager, Housing Support Officer, Tenancy Officer, ASB Officer, Community Housing Officer, Sheltered Housing Officer, Resident Liaison Officer, Housing Coordinator, Social Housing Officer, Housing Partner, Housing Advisor, Tenancy Sustainment Officer, Income Officer.REF-
Apr 22, 2026
Full time
Location: Eaglesthorpe Scheme, Peterborough, 100% onsite Salary: £30,912 per annum Contract: Permanent Hours: 35 hours per week, Monday - Friday, 9am-5pmA place to create moments that matter.Thousands of families rely on us for a safe, affordable home, and as the housing crisis deepens, our work has never been more important. We believe everyone deserves a place to call home, and this drives everything we do. For a career that makes a meaningful impact, this is the place to be. The Role As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants to resolving challenges with empathy, you'll be a trusted presence and a force for good. What You'll Do • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy matters with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored. Why This Role Matters You won't just be managing housing - you'll be creating supportive environments where people can thrive. Salary: The salary is £30,912 per annum for applicants who fully meet the requirements. Applicants who do not meet all requirements will start 5% or 10% below the spot salary. About You • Experience delivering housing management services within specialist or generic housing. • CIH Level 3 in Housing or equivalent (or willingness to work towards). • Strong understanding of ASB management and rental income processes. • Ability to manage multiple tasks and meet performance targets. • Excellent communication skills to engage effectively with customers and stakeholders. • Knowledge of safeguarding within a housing context. • Regular travel to other Accent sites and off-site meetings. • DBS and social media checks required. Interviews We want your experience to reflect who we are - a place to grow, thrive, and be you. Stage 1: A Place to Connect A Teams call with the hiring manager to learn more about the role. Planned date: 22nd April. Stage 2: A Place to Show Your Strengths An in-person interview with behavioural and scenario-based questions. You'll complete a Congruity Questionnaire in advance and tour the scheme, meeting some of our customers. Planned date: 28th April. A Place to Build a Future You'll have opportunities to develop new skills, thrive in a collaborative environment, and grow your career. Benefits include: • 28 days' holiday plus bank holidays (pro rata) • Birthday leave • Option to purchase extra holiday • Online GP access • Gym discounts • One volunteering day • Defined Contribution and Defined Benefit pension schemes via salary sacrifice • Life assurance at three times your salaryIf you require reasonable adjustments, please let us know.Please apply promptly. For urgent roles or high volumes, we may interview and conclude the process early.Please note: Candidates must already have the right to live and work in the UK; we do not hold a sponsorship licence.If you're looking for a place to make a positive difference to society and your future, apply now.Recruitment Agencies: We work exclusively with partners on our PSL and do not accept unsolicited CVs or speculative approaches.You may have experience in the following: Housing Officer, Independent Living Officer, Supported Housing Officer, Scheme Manager, Housing Support Officer, Tenancy Officer, ASB Officer, Community Housing Officer, Sheltered Housing Officer, Resident Liaison Officer, Housing Coordinator, Social Housing Officer, Housing Partner, Housing Advisor, Tenancy Sustainment Officer, Income Officer.REF-
We're recruiting an experienced Tenancy Sustainment Officer to join a busy local authority housing service, supporting vulnerable residents to maintain their tenancies and prevent homelessness. This is a frontline, resident-focused role working with individuals and households at risk of tenancy failure. The successful candidate will deliver tailored support, working in partnership with internal teams and external agencies to improve outcomes, promote independence and reduce repeat homelessness. The Role - Provide intensive tenancy sustainment support to residents at risk of losing their homes, including those with complex needs. - Work proactively with individuals and households to prevent homelessness and reduce repeat presentations. - Carry out detailed needs and risk assessments, developing personalised support plans to sustain tenancies. - Support residents with budgeting, welfare benefits, Universal Credit and managing rent accounts to reduce arrears. - Work closely with Housing Options, Temporary Accommodation and Housing Management teams to coordinate support. - Assist residents in accessing external services including mental health support, substance misuse services, social care and employment support. - Manage a caseload of complex cases, ensuring accurate record keeping and regular reviews of progress. - Support residents transitioning from temporary accommodation or rough sleeping into settled housing. - Work with landlords and housing providers to resolve tenancy issues and prevent evictions. - Identify safeguarding concerns and make appropriate referrals in line with statutory responsibilities. - Attend multi-agency meetings and case conferences to support coordinated service delivery. - Ensure all work is carried out in line with relevant housing legislation and homelessness duties. - Contribute to service improvement by identifying trends, challenges and opportunities to enhance outcomes. Key Requirements - Experience working in a tenancy sustainment, homelessness, housing support or similar role within a local authority or housing association. - Strong understanding of homelessness legislation and the challenges faced by vulnerable residents. - Experience supporting individuals with complex needs including mental health, substance misuse or offending history. - Knowledge of welfare benefits, Universal Credit and income maximisation. - Ability to manage a varied caseload and prioritise effectively in a fast-paced environment. - Strong communication and interpersonal skills, with the ability to build trust and engage residents. - Experience working in partnership with external agencies and multi-disciplinary teams. - Good understanding of safeguarding responsibilities and risk management. - Strong IT skills and experience using housing or case management systems. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Tenancy Sustainment Officers and Homelessness professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 22, 2026
Contractor
We're recruiting an experienced Tenancy Sustainment Officer to join a busy local authority housing service, supporting vulnerable residents to maintain their tenancies and prevent homelessness. This is a frontline, resident-focused role working with individuals and households at risk of tenancy failure. The successful candidate will deliver tailored support, working in partnership with internal teams and external agencies to improve outcomes, promote independence and reduce repeat homelessness. The Role - Provide intensive tenancy sustainment support to residents at risk of losing their homes, including those with complex needs. - Work proactively with individuals and households to prevent homelessness and reduce repeat presentations. - Carry out detailed needs and risk assessments, developing personalised support plans to sustain tenancies. - Support residents with budgeting, welfare benefits, Universal Credit and managing rent accounts to reduce arrears. - Work closely with Housing Options, Temporary Accommodation and Housing Management teams to coordinate support. - Assist residents in accessing external services including mental health support, substance misuse services, social care and employment support. - Manage a caseload of complex cases, ensuring accurate record keeping and regular reviews of progress. - Support residents transitioning from temporary accommodation or rough sleeping into settled housing. - Work with landlords and housing providers to resolve tenancy issues and prevent evictions. - Identify safeguarding concerns and make appropriate referrals in line with statutory responsibilities. - Attend multi-agency meetings and case conferences to support coordinated service delivery. - Ensure all work is carried out in line with relevant housing legislation and homelessness duties. - Contribute to service improvement by identifying trends, challenges and opportunities to enhance outcomes. Key Requirements - Experience working in a tenancy sustainment, homelessness, housing support or similar role within a local authority or housing association. - Strong understanding of homelessness legislation and the challenges faced by vulnerable residents. - Experience supporting individuals with complex needs including mental health, substance misuse or offending history. - Knowledge of welfare benefits, Universal Credit and income maximisation. - Ability to manage a varied caseload and prioritise effectively in a fast-paced environment. - Strong communication and interpersonal skills, with the ability to build trust and engage residents. - Experience working in partnership with external agencies and multi-disciplinary teams. - Good understanding of safeguarding responsibilities and risk management. - Strong IT skills and experience using housing or case management systems. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Tenancy Sustainment Officers and Homelessness professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
MacTaggart, Scott and Company
Edinburgh, Midlothian
Location: On-site, Loanhead, Edinburgh Flexible Working Options - hours between 07:00 and 19:00, core hours 09:30 - 15:30. Contract Type: Full-time, Permanent Join Our Commercial Team: Trainee Trade Compliance Officer We are seeking a highly motivated Trainee Trade Compliance Officer to support operational and compliance-related activities within the organisation. This role will be responsible for ensuring that all relevant departmental and regulatory requirements are met, including the coordination of key import/export processes, liaison with internal and external stakeholders, and the accurate recording and archiving of associated documentation. The role includes both on-the-job training and opportunity for professional development in Trade Compliance, enabling the postholder to build knowledge and competence in UK HMRC and international trade regulations over time. The postholder will work closely with the Trade Compliance Officer on a day-to-day basis and will report directly to the Commercial Director, in accordance with the Trade Control function. While structured guidance, supervision, and training will be provided, the role also requires the ability to use initiative and develop an independent, methodical approach to tasks. About us MacTaggart Scott primarily supports the Naval Defence industry, providing complete solutions to customer needs from analysis of initial customer requirements, to design and manufacture, and right through to commissioning and through life support. Established in 1898, we are proud of our history and tradition but believe that sustainable competitive advantage can only be achieved through continuous improvement, investment, and a commitment to business excellence at every level within the company. What is the job about? This role ensures that all import and export activities are carried out in full compliance with UK HMRC and Trade Compliance legislation. The postholder will support the administration of trade and customs processes, maintain accurate shipping and compliance records, and provide guidance across the business to ensure adherence to regulatory requirements. The role also contributes to the continuous improvement of trade compliance practices and supports the organisation's overall import/export strategy. Key Responsibilities Supporting administrative duties for import/export documentation to ensure compliance with UK legislation Assisting with import clearance requests and liaising with freight forwarders to ensure timely processing Preparing documentation for the movement of goods under customs regulations Maintaining accurate records for all shipping movements Supporting the preparation of commercial invoices for exports in collaboration with the Despatch Team Engaging with internal stakeholders to provide guidance on trade compliance requirements Supporting import processes (Home Use, Customs Warehousing, Inward Processing) Supporting export processes, including standard shipments and movements from customs regimes Creating travel letters for personnel and assisting with Consignee Undertakings (CUTs) Liaising with freight agents and supporting outbound shipments under relevant processing rules Conducting approval checks for purchase orders, licences, and compliance documentation Identifying unusual transactions in monthly HMRC reports Ensuring customs-related invoices are processed and submitted to Finance in a timely manner Building and maintaining professional relationships with internal teams and external stakeholders Supporting the planning and implementation of import/export strategies Undertaking ongoing training and professional development in trade compliance About You Strong interpersonal and communication skills (written and verbal) High level of attention to detail and accuracy Ability to understand and review legislation with guidance Good numeracy and problem-solving skills Proficient in Microsoft Office tools Methodical approach with the ability to follow established processes Positive, proactive attitude with a willingness to learn Motivated, enthusiastic, and committed to personal development Ability to build effective working relationships across all levels Knowledge, Skills and Experience Essential Secondary education to Higher level (minimum 3 Highers, including English) Strong attention to detail and organisational skills Good communication and interpersonal skills Basic understanding of administrative processes Willingness to learn and develop within a trade compliance environment Ability to work both independently and as part of a team Desirable Previous exposure to import/export or logistics processes Awareness of UK HMRC regulations or trade compliance requirements Experience working in a compliance or administrative role Interest in developing a career within trade compliance or international trade Benefits Your future And What We Offer Flexible Working: Choose a 4- or 5-day week with flexible hours (Mon-Thurs 07:00-19:15 with core hours 09:30-15:30, Friday 07:00-16:00 with core hours 09:30-12:00), allowing you to fit work around your life. Leave Entitlements: Inclusive annual leave, paid parental leave, military reservist leave, annual leave buy and sell, and more. Career Development: Supportive environment with a dedicated Learning & Development team and clear pathways to grow your career. Wellbeing Support: Access to our comprehensive wellbeing programme, Employee Assistance Programme, onsite nurse, and life insurance. Health & Protection: Sick pay, free flu vaccinations, and comprehensive health & wellbeing initiatives. Onsite Facilities: Canteen, free parking, and cycle-to-work scheme for convenience. Financial Benefits: Generous company pension plan and exclusive employee discounts.
Apr 22, 2026
Full time
Location: On-site, Loanhead, Edinburgh Flexible Working Options - hours between 07:00 and 19:00, core hours 09:30 - 15:30. Contract Type: Full-time, Permanent Join Our Commercial Team: Trainee Trade Compliance Officer We are seeking a highly motivated Trainee Trade Compliance Officer to support operational and compliance-related activities within the organisation. This role will be responsible for ensuring that all relevant departmental and regulatory requirements are met, including the coordination of key import/export processes, liaison with internal and external stakeholders, and the accurate recording and archiving of associated documentation. The role includes both on-the-job training and opportunity for professional development in Trade Compliance, enabling the postholder to build knowledge and competence in UK HMRC and international trade regulations over time. The postholder will work closely with the Trade Compliance Officer on a day-to-day basis and will report directly to the Commercial Director, in accordance with the Trade Control function. While structured guidance, supervision, and training will be provided, the role also requires the ability to use initiative and develop an independent, methodical approach to tasks. About us MacTaggart Scott primarily supports the Naval Defence industry, providing complete solutions to customer needs from analysis of initial customer requirements, to design and manufacture, and right through to commissioning and through life support. Established in 1898, we are proud of our history and tradition but believe that sustainable competitive advantage can only be achieved through continuous improvement, investment, and a commitment to business excellence at every level within the company. What is the job about? This role ensures that all import and export activities are carried out in full compliance with UK HMRC and Trade Compliance legislation. The postholder will support the administration of trade and customs processes, maintain accurate shipping and compliance records, and provide guidance across the business to ensure adherence to regulatory requirements. The role also contributes to the continuous improvement of trade compliance practices and supports the organisation's overall import/export strategy. Key Responsibilities Supporting administrative duties for import/export documentation to ensure compliance with UK legislation Assisting with import clearance requests and liaising with freight forwarders to ensure timely processing Preparing documentation for the movement of goods under customs regulations Maintaining accurate records for all shipping movements Supporting the preparation of commercial invoices for exports in collaboration with the Despatch Team Engaging with internal stakeholders to provide guidance on trade compliance requirements Supporting import processes (Home Use, Customs Warehousing, Inward Processing) Supporting export processes, including standard shipments and movements from customs regimes Creating travel letters for personnel and assisting with Consignee Undertakings (CUTs) Liaising with freight agents and supporting outbound shipments under relevant processing rules Conducting approval checks for purchase orders, licences, and compliance documentation Identifying unusual transactions in monthly HMRC reports Ensuring customs-related invoices are processed and submitted to Finance in a timely manner Building and maintaining professional relationships with internal teams and external stakeholders Supporting the planning and implementation of import/export strategies Undertaking ongoing training and professional development in trade compliance About You Strong interpersonal and communication skills (written and verbal) High level of attention to detail and accuracy Ability to understand and review legislation with guidance Good numeracy and problem-solving skills Proficient in Microsoft Office tools Methodical approach with the ability to follow established processes Positive, proactive attitude with a willingness to learn Motivated, enthusiastic, and committed to personal development Ability to build effective working relationships across all levels Knowledge, Skills and Experience Essential Secondary education to Higher level (minimum 3 Highers, including English) Strong attention to detail and organisational skills Good communication and interpersonal skills Basic understanding of administrative processes Willingness to learn and develop within a trade compliance environment Ability to work both independently and as part of a team Desirable Previous exposure to import/export or logistics processes Awareness of UK HMRC regulations or trade compliance requirements Experience working in a compliance or administrative role Interest in developing a career within trade compliance or international trade Benefits Your future And What We Offer Flexible Working: Choose a 4- or 5-day week with flexible hours (Mon-Thurs 07:00-19:15 with core hours 09:30-15:30, Friday 07:00-16:00 with core hours 09:30-12:00), allowing you to fit work around your life. Leave Entitlements: Inclusive annual leave, paid parental leave, military reservist leave, annual leave buy and sell, and more. Career Development: Supportive environment with a dedicated Learning & Development team and clear pathways to grow your career. Wellbeing Support: Access to our comprehensive wellbeing programme, Employee Assistance Programme, onsite nurse, and life insurance. Health & Protection: Sick pay, free flu vaccinations, and comprehensive health & wellbeing initiatives. Onsite Facilities: Canteen, free parking, and cycle-to-work scheme for convenience. Financial Benefits: Generous company pension plan and exclusive employee discounts.
Complaints Investigation Officer Hourly Rate: 26 Contract Length: 6 months Working Pattern: Full Time, hybrid, Monday - Friday 36 hrs per week. Location: SE6 In this temporary position, you will be the first and last point of contact for complainants, ensuring they are kept informed throughout the complaints process. Your responsibilities will include: Logging complaints, compliments, and inquiries, ensuring they are addressed promptly and effectively. Liaising with complainants to clarify the nature and scope of complaints, outlining timelines and escalation options. Investigating complaints by examining evidence, interviewing colleagues, and visiting complainants as necessary. Maintaining an accurate case management system and identifying areas for service improvement. Drafting clear investigation reports with recommendations for resolution, including potential compensation. Collaborating with the Contact Centre to identify trends and enhance processes for improved resident satisfaction. Assisting in liaising with external bodies, such as the Housing Ombudsman, ensuring compliance with relevant legislation. Key Requirements: Strong analytical and problem-solving skills to navigate complex issues. A solid understanding of housing, legal, and regulatory frameworks. Excellent negotiation and interpersonal skills to effectively engage with a diverse range of stakeholders. Proficiency in using IT systems, particularly Microsoft Office and CRM software. A commitment to equality and diversity in service provision. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 22, 2026
Seasonal
Complaints Investigation Officer Hourly Rate: 26 Contract Length: 6 months Working Pattern: Full Time, hybrid, Monday - Friday 36 hrs per week. Location: SE6 In this temporary position, you will be the first and last point of contact for complainants, ensuring they are kept informed throughout the complaints process. Your responsibilities will include: Logging complaints, compliments, and inquiries, ensuring they are addressed promptly and effectively. Liaising with complainants to clarify the nature and scope of complaints, outlining timelines and escalation options. Investigating complaints by examining evidence, interviewing colleagues, and visiting complainants as necessary. Maintaining an accurate case management system and identifying areas for service improvement. Drafting clear investigation reports with recommendations for resolution, including potential compensation. Collaborating with the Contact Centre to identify trends and enhance processes for improved resident satisfaction. Assisting in liaising with external bodies, such as the Housing Ombudsman, ensuring compliance with relevant legislation. Key Requirements: Strong analytical and problem-solving skills to navigate complex issues. A solid understanding of housing, legal, and regulatory frameworks. Excellent negotiation and interpersonal skills to effectively engage with a diverse range of stakeholders. Proficiency in using IT systems, particularly Microsoft Office and CRM software. A commitment to equality and diversity in service provision. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Location: On-site, Loanhead, Edinburgh Flexible Working Options - hours between 07:00 and 19:00, core hours 09:30 - 15:30. Contract Type: Full-time, Permanent Join Our Commercial Team: Trainee Trade Compliance Officer We are seeking a highly motivated Trainee Trade Compliance Officer to support operational and compliance-related activities within the organisation. This role will be responsible for ensuring that all relevant departmental and regulatory requirements are met, including the coordination of key import/export processes, liaison with internal and external stakeholders, and the accurate recording and archiving of associated documentation. The role includes both on-the-job training and opportunity for professional development in Trade Compliance, enabling the postholder to build knowledge and competence in UK HMRC and international trade regulations over time. The postholder will work closely with the Trade Compliance Officer on a day-to-day basis and will report directly to the Commercial Director, in accordance with the Trade Control function. While structured guidance, supervision, and training will be provided, the role also requires the ability to use initiative and develop an independent, methodical approach to tasks. About us MacTaggart Scott primarily supports the Naval Defence industry, providing complete solutions to customer needs from analysis of initial customer requirements, to design and manufacture, and right through to commissioning and through life support. Established in 1898, we are proud of our history and tradition but believe that sustainable competitive advantage can only be achieved through continuous improvement, investment, and a commitment to business excellence at every level within the company. What is the job about? This role ensures that all import and export activities are carried out in full compliance with UK HMRC and Trade Compliance legislation. The postholder will support the administration of trade and customs processes, maintain accurate shipping and compliance records, and provide guidance across the business to ensure adherence to regulatory requirements. The role also contributes to the continuous improvement of trade compliance practices and supports the organisation's overall import/export strategy. Key Responsibilities Supporting administrative duties for import/export documentation to ensure compliance with UK legislation Assisting with import clearance requests and liaising with freight forwarders to ensure timely processing Preparing documentation for the movement of goods under customs regulations Maintaining accurate records for all shipping movements Supporting the preparation of commercial invoices for exports in collaboration with the Despatch Team Engaging with internal stakeholders to provide guidance on trade compliance requirements Supporting import processes (Home Use, Customs Warehousing, Inward Processing) Supporting export processes, including standard shipments and movements from customs regimes Creating travel letters for personnel and assisting with Consignee Undertakings (CUTs) Liaising with freight agents and supporting outbound shipments under relevant processing rules Conducting approval checks for purchase orders, licences, and compliance documentation Identifying unusual transactions in monthly HMRC reports Ensuring customs-related invoices are processed and submitted to Finance in a timely manner Building and maintaining professional relationships with internal teams and external stakeholders Supporting the planning and implementation of import/export strategies Undertaking ongoing training and professional development in trade compliance About You Strong interpersonal and communication skills (written and verbal) High level of attention to detail and accuracy Ability to understand and review legislation with guidance Good numeracy and problem-solving skills Proficient in Microsoft Office tools Methodical approach with the ability to follow established processes Positive, proactive attitude with a willingness to learn Motivated, enthusiastic, and committed to personal development Ability to build effective working relationships across all levels Knowledge, Skills and Experience Essential Secondary education to Higher level (minimum 3 Highers, including English) Strong attention to detail and organisational skills Good communication and interpersonal skills Basic understanding of administrative processes Willingness to learn and develop within a trade compliance environment Ability to work both independently and as part of a team Desirable Previous exposure to import/export or logistics processes Awareness of UK HMRC regulations or trade compliance requirements Experience working in a compliance or administrative role Interest in developing a career within trade compliance or international trade Benefits Your future And What We Offer Flexible Working: Choose a 4- or 5-day week with flexible hours (Mon-Thurs 07:00-19:15 with core hours 09:30-15:30, Friday 07:00-16:00 with core hours 09:30-12:00), allowing you to fit work around your life. Leave Entitlements: Inclusive annual leave, paid parental leave, military reservist leave, annual leave buy and sell, and more. Career Development: Supportive environment with a dedicated Learning & Development team and clear pathways to grow your career. Wellbeing Support: Access to our comprehensive wellbeing programme, Employee Assistance Programme, onsite nurse, and life insurance. Health & Protection: Sick pay, free flu vaccinations, and comprehensive health & wellbeing initiatives. Onsite Facilities: Canteen, free parking, and cycle-to-work scheme for convenience. Financial Benefits: Generous company pension plan and exclusive employee discounts.
Apr 22, 2026
Full time
Location: On-site, Loanhead, Edinburgh Flexible Working Options - hours between 07:00 and 19:00, core hours 09:30 - 15:30. Contract Type: Full-time, Permanent Join Our Commercial Team: Trainee Trade Compliance Officer We are seeking a highly motivated Trainee Trade Compliance Officer to support operational and compliance-related activities within the organisation. This role will be responsible for ensuring that all relevant departmental and regulatory requirements are met, including the coordination of key import/export processes, liaison with internal and external stakeholders, and the accurate recording and archiving of associated documentation. The role includes both on-the-job training and opportunity for professional development in Trade Compliance, enabling the postholder to build knowledge and competence in UK HMRC and international trade regulations over time. The postholder will work closely with the Trade Compliance Officer on a day-to-day basis and will report directly to the Commercial Director, in accordance with the Trade Control function. While structured guidance, supervision, and training will be provided, the role also requires the ability to use initiative and develop an independent, methodical approach to tasks. About us MacTaggart Scott primarily supports the Naval Defence industry, providing complete solutions to customer needs from analysis of initial customer requirements, to design and manufacture, and right through to commissioning and through life support. Established in 1898, we are proud of our history and tradition but believe that sustainable competitive advantage can only be achieved through continuous improvement, investment, and a commitment to business excellence at every level within the company. What is the job about? This role ensures that all import and export activities are carried out in full compliance with UK HMRC and Trade Compliance legislation. The postholder will support the administration of trade and customs processes, maintain accurate shipping and compliance records, and provide guidance across the business to ensure adherence to regulatory requirements. The role also contributes to the continuous improvement of trade compliance practices and supports the organisation's overall import/export strategy. Key Responsibilities Supporting administrative duties for import/export documentation to ensure compliance with UK legislation Assisting with import clearance requests and liaising with freight forwarders to ensure timely processing Preparing documentation for the movement of goods under customs regulations Maintaining accurate records for all shipping movements Supporting the preparation of commercial invoices for exports in collaboration with the Despatch Team Engaging with internal stakeholders to provide guidance on trade compliance requirements Supporting import processes (Home Use, Customs Warehousing, Inward Processing) Supporting export processes, including standard shipments and movements from customs regimes Creating travel letters for personnel and assisting with Consignee Undertakings (CUTs) Liaising with freight agents and supporting outbound shipments under relevant processing rules Conducting approval checks for purchase orders, licences, and compliance documentation Identifying unusual transactions in monthly HMRC reports Ensuring customs-related invoices are processed and submitted to Finance in a timely manner Building and maintaining professional relationships with internal teams and external stakeholders Supporting the planning and implementation of import/export strategies Undertaking ongoing training and professional development in trade compliance About You Strong interpersonal and communication skills (written and verbal) High level of attention to detail and accuracy Ability to understand and review legislation with guidance Good numeracy and problem-solving skills Proficient in Microsoft Office tools Methodical approach with the ability to follow established processes Positive, proactive attitude with a willingness to learn Motivated, enthusiastic, and committed to personal development Ability to build effective working relationships across all levels Knowledge, Skills and Experience Essential Secondary education to Higher level (minimum 3 Highers, including English) Strong attention to detail and organisational skills Good communication and interpersonal skills Basic understanding of administrative processes Willingness to learn and develop within a trade compliance environment Ability to work both independently and as part of a team Desirable Previous exposure to import/export or logistics processes Awareness of UK HMRC regulations or trade compliance requirements Experience working in a compliance or administrative role Interest in developing a career within trade compliance or international trade Benefits Your future And What We Offer Flexible Working: Choose a 4- or 5-day week with flexible hours (Mon-Thurs 07:00-19:15 with core hours 09:30-15:30, Friday 07:00-16:00 with core hours 09:30-12:00), allowing you to fit work around your life. Leave Entitlements: Inclusive annual leave, paid parental leave, military reservist leave, annual leave buy and sell, and more. Career Development: Supportive environment with a dedicated Learning & Development team and clear pathways to grow your career. Wellbeing Support: Access to our comprehensive wellbeing programme, Employee Assistance Programme, onsite nurse, and life insurance. Health & Protection: Sick pay, free flu vaccinations, and comprehensive health & wellbeing initiatives. Onsite Facilities: Canteen, free parking, and cycle-to-work scheme for convenience. Financial Benefits: Generous company pension plan and exclusive employee discounts.
Housing Options Officer (Single and Complex Needs) Number of Positions: 1 Contract Type: Fixed Term Contract Details: FTC ending 31/3/2029 Working Hours: 37 Salary: £38,009 to £41,506 (inclusive of local weighting) Job Category: Housing Location: Wallfields, Peggs Lane Reference: eastherts/TP/4710/182 Are you a committed, enthusiastic and resilient housing professional who enjoys a fulfilling role in a customer-focused environment? We are looking for someone like you to join our team! If we are a good fit for you, you will have the opportunity to prevent and relieve homelessness for customers with more complex needs, assisting customers through all stages of the homelessness process. Please note this is a fixed-term position, ending on 31/3/2029. What will you be doing? In this role, you will: - work within the Homelessness Reduction Act 2017 to give advice and assistance to customers in housing need to prevent or relieve their homelessness - undertake and support the assessment of those sleeping rough in the area through outreach - determine homeless applications - ensure that customers are kept informed at all stages, and issue written notifications of all decisions made About you As an ideal candidate, you will have: - drive and commitment to preventing homelessness - excellent communication and negotiation skills, enabling you to deal with complex clients, often in emotional and stressful situations - knowledge of homelessness legislation - strong organisation and time management skills - previous experience of working in a collaborative way to solve problems and achieve positive outcomes for customers What can we offer you? - Opportunities for growth and cross-department working, learning new skills and service areas - 26-29 days' annual leave, rising to 34 days with 5 years' local government service - Usage of our e-fleet during business hours for business-related visits - Employee well-being programme - Employee events group - Regular opportunities to socialise with other teams within the council - Flexible working arrangements, including flexi-time - Up to 50% working from home for eligible posts - Free parking in our offices and select council-owned car parks during business hours - Access to wellbeing and occupational health schemes such as the Employee Assistance Programme (EAP) - Local Government pension scheme - Discounts at council-owned leisure centres - Opportunity to network with colleagues across councils in Hertfordshire and the East of England - Professional environment where your career path really matters, and your development is supported by the organisation How to apply For an informal discussion about the role, please contact Christine Nelson. Closing date: 9 May 2026 at midnight. Interviews will be held week commencing the 18 May 2026. We, as a council, are ambitious. To find out more about our ambitions and what it's like working at East Herts, hear from our employees on our careers site. We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work. Find out more about our disability confident scheme on our website.
Apr 22, 2026
Contractor
Housing Options Officer (Single and Complex Needs) Number of Positions: 1 Contract Type: Fixed Term Contract Details: FTC ending 31/3/2029 Working Hours: 37 Salary: £38,009 to £41,506 (inclusive of local weighting) Job Category: Housing Location: Wallfields, Peggs Lane Reference: eastherts/TP/4710/182 Are you a committed, enthusiastic and resilient housing professional who enjoys a fulfilling role in a customer-focused environment? We are looking for someone like you to join our team! If we are a good fit for you, you will have the opportunity to prevent and relieve homelessness for customers with more complex needs, assisting customers through all stages of the homelessness process. Please note this is a fixed-term position, ending on 31/3/2029. What will you be doing? In this role, you will: - work within the Homelessness Reduction Act 2017 to give advice and assistance to customers in housing need to prevent or relieve their homelessness - undertake and support the assessment of those sleeping rough in the area through outreach - determine homeless applications - ensure that customers are kept informed at all stages, and issue written notifications of all decisions made About you As an ideal candidate, you will have: - drive and commitment to preventing homelessness - excellent communication and negotiation skills, enabling you to deal with complex clients, often in emotional and stressful situations - knowledge of homelessness legislation - strong organisation and time management skills - previous experience of working in a collaborative way to solve problems and achieve positive outcomes for customers What can we offer you? - Opportunities for growth and cross-department working, learning new skills and service areas - 26-29 days' annual leave, rising to 34 days with 5 years' local government service - Usage of our e-fleet during business hours for business-related visits - Employee well-being programme - Employee events group - Regular opportunities to socialise with other teams within the council - Flexible working arrangements, including flexi-time - Up to 50% working from home for eligible posts - Free parking in our offices and select council-owned car parks during business hours - Access to wellbeing and occupational health schemes such as the Employee Assistance Programme (EAP) - Local Government pension scheme - Discounts at council-owned leisure centres - Opportunity to network with colleagues across councils in Hertfordshire and the East of England - Professional environment where your career path really matters, and your development is supported by the organisation How to apply For an informal discussion about the role, please contact Christine Nelson. Closing date: 9 May 2026 at midnight. Interviews will be held week commencing the 18 May 2026. We, as a council, are ambitious. To find out more about our ambitions and what it's like working at East Herts, hear from our employees on our careers site. We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work. Find out more about our disability confident scheme on our website.
Carrington West are assisting their local authority client based in the South East in their search for a Principal Planning Officer to join their Development Management team. This will be an i nitial 6-month contract with possible scope to extend. We are looking for an experienced Planning professional with recent local authority experience and the ability to hit the ground running. We are looking for a candidate to deal with a range of major applications, including both major housing and non-housing applications with a focus on rural developments. Our client is willing to offer a flexible working situation, with an expectation of on-site and office presence once a week or fortnightly. If this post is of interest, please do get in touch at your earliest convenience to discuss. It would be beneficial to have a relevant degree or equivalent qualification in town planning and be a member of the Royal Town Planning Institute (RTPI) Carrington West Pay Rate - £55 to £60per/hour (Dependant on the experience) Job Ref - 65647 Please call Cameron de Wit on (phone number removed) for a confidential discussion on this role, or email myself or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you.
Apr 22, 2026
Contractor
Carrington West are assisting their local authority client based in the South East in their search for a Principal Planning Officer to join their Development Management team. This will be an i nitial 6-month contract with possible scope to extend. We are looking for an experienced Planning professional with recent local authority experience and the ability to hit the ground running. We are looking for a candidate to deal with a range of major applications, including both major housing and non-housing applications with a focus on rural developments. Our client is willing to offer a flexible working situation, with an expectation of on-site and office presence once a week or fortnightly. If this post is of interest, please do get in touch at your earliest convenience to discuss. It would be beneficial to have a relevant degree or equivalent qualification in town planning and be a member of the Royal Town Planning Institute (RTPI) Carrington West Pay Rate - £55 to £60per/hour (Dependant on the experience) Job Ref - 65647 Please call Cameron de Wit on (phone number removed) for a confidential discussion on this role, or email myself or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you.
Neighbourhood Officer - East London Rate: 25.53 - 27.12 ph (Umbrella). PAYE options also available Hybrid - mix of office / home / resident visits working We're seeking an experienced Neighbourhood Officer to join a busy Housing Association, managing a patch across East London . You'll be responsible for tenancy management, estate inspections, ASB cases, and providing high-quality support to residents. Must be a driver and have access to a vehicle Key Responsibilities: Manage a defined patch, ensuring tenancies are sustained and issues resolved promptly Handle ASB reports, rent-related queries, and tenancy breaches Carry out estate inspections and ensure health & safety standards Work closely with residents, support services, and internal teams Requirements: Previous experience as a Housing / Neighbourhood Officer (essential) Strong knowledge of tenancy legislation and housing procedures Excellent communication and case management skills Ability to work independently and hit the ground running Contract: Rolling 3-month assignment, immediate start. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Apr 22, 2026
Contractor
Neighbourhood Officer - East London Rate: 25.53 - 27.12 ph (Umbrella). PAYE options also available Hybrid - mix of office / home / resident visits working We're seeking an experienced Neighbourhood Officer to join a busy Housing Association, managing a patch across East London . You'll be responsible for tenancy management, estate inspections, ASB cases, and providing high-quality support to residents. Must be a driver and have access to a vehicle Key Responsibilities: Manage a defined patch, ensuring tenancies are sustained and issues resolved promptly Handle ASB reports, rent-related queries, and tenancy breaches Carry out estate inspections and ensure health & safety standards Work closely with residents, support services, and internal teams Requirements: Previous experience as a Housing / Neighbourhood Officer (essential) Strong knowledge of tenancy legislation and housing procedures Excellent communication and case management skills Ability to work independently and hit the ground running Contract: Rolling 3-month assignment, immediate start. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Housing Support Worker / Resettlement Officer An exciting opportunity for a Resettlement Worker with experience in homelessness, housing support and tenancy sustainment to support vulnerable individuals into stable accommodation and independent living. If you've also worked in the following roles, we'd also like to hear from you: Housing Support Worker, Homelessness Officer, Tenancy Sustainment Officer, Outreach Support Worker, Supported Housing Officer, Resettlement Officer, Homelessness Support Worker, Tenancy Sustainment Officer, Housing Officer, Housing Support Officer, Resettlement & Tenancy Sustainment Worker This role is known internally as a Resettlement Worker SALARY: £27,752 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England - with some travel between various projects and locations JOB TYPE: Full-Time, Contract (until end March 2027) WORKING HOURS: 35 Hours per Week, Monday to Friday, 9am - 5pm JOB OVERVIEW We have a fantastic new job opportunity for a Housing Support Worker / Resettlement Officer with experience in housing support, homelessness services, tenancy sustainment and working with individuals with complex needs. As a Housing Support Worker / Resettlement Officer you will support residents in supported accommodation to move into suitable, sustainable tenancies, working closely with internal teams and external agencies. The Resettlement Worker plays a key role in enabling individuals to achieve independence and long-term housing stability. Working across multiple sites, the Housing Support Worker / Resettlement Officer will also engage with private landlords, support access to housing options, and contribute to outreach and in-reach services. This includes supporting individuals within emergency accommodation and hostels to transition into private rented tenancies. You will build strong partnerships, promote tenancy readiness, and act as a single point of contact for landlords to support successful tenancy outcomes. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Housing Support Worker / Resettlement Officer include: Resident Support Planning: Supporting individuals to prepare for independent living and sustainable tenancies Tenancy Sustainment: Assisting residents to secure and maintain appropriate housing in the private rented sector Landlord Engagement: Developing relationships with private landlords and acting as a key contact for tenancy support Multi-Agency Working: Collaborating with housing teams, support services and external partners Outreach Support: Providing in-reach and outreach services to individuals in emergency and hostel accommodation Housing Advice: Offering guidance on housing options, tenancy rights and welfare benefits Progress Monitoring: Tracking outcomes and supporting residents to achieve personal goals Crisis Intervention: Responding to tenancy issues and preventing homelessness where possible Record Keeping: Maintaining accurate case records and documentation General Support Duties: Assisting with occasional reception or administrative responsibilities CANDIDATE REQUIREMENTS Previous experience working with individuals experiencing homelessness or complex needs such as mental health, addiction or offending Knowledge of housing legislation, tenancy rights and welfare benefits Strong communication skills, both written and verbal Ability to manage workload effectively and prioritise multiple tasks Experience building relationships with stakeholders, landlords and support agencies Empathetic, non-judgemental and person-centred approach Proactive and motivated with a focus on achieving positive outcomes Ability to work independently and as part of a team Good organisational and problem-solving skills BENEFITS 28 days' annual leave including Bank Holidays Contributory pension Health Plan This role requires a DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14588 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Apr 21, 2026
Full time
Housing Support Worker / Resettlement Officer An exciting opportunity for a Resettlement Worker with experience in homelessness, housing support and tenancy sustainment to support vulnerable individuals into stable accommodation and independent living. If you've also worked in the following roles, we'd also like to hear from you: Housing Support Worker, Homelessness Officer, Tenancy Sustainment Officer, Outreach Support Worker, Supported Housing Officer, Resettlement Officer, Homelessness Support Worker, Tenancy Sustainment Officer, Housing Officer, Housing Support Officer, Resettlement & Tenancy Sustainment Worker This role is known internally as a Resettlement Worker SALARY: £27,752 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England - with some travel between various projects and locations JOB TYPE: Full-Time, Contract (until end March 2027) WORKING HOURS: 35 Hours per Week, Monday to Friday, 9am - 5pm JOB OVERVIEW We have a fantastic new job opportunity for a Housing Support Worker / Resettlement Officer with experience in housing support, homelessness services, tenancy sustainment and working with individuals with complex needs. As a Housing Support Worker / Resettlement Officer you will support residents in supported accommodation to move into suitable, sustainable tenancies, working closely with internal teams and external agencies. The Resettlement Worker plays a key role in enabling individuals to achieve independence and long-term housing stability. Working across multiple sites, the Housing Support Worker / Resettlement Officer will also engage with private landlords, support access to housing options, and contribute to outreach and in-reach services. This includes supporting individuals within emergency accommodation and hostels to transition into private rented tenancies. You will build strong partnerships, promote tenancy readiness, and act as a single point of contact for landlords to support successful tenancy outcomes. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Housing Support Worker / Resettlement Officer include: Resident Support Planning: Supporting individuals to prepare for independent living and sustainable tenancies Tenancy Sustainment: Assisting residents to secure and maintain appropriate housing in the private rented sector Landlord Engagement: Developing relationships with private landlords and acting as a key contact for tenancy support Multi-Agency Working: Collaborating with housing teams, support services and external partners Outreach Support: Providing in-reach and outreach services to individuals in emergency and hostel accommodation Housing Advice: Offering guidance on housing options, tenancy rights and welfare benefits Progress Monitoring: Tracking outcomes and supporting residents to achieve personal goals Crisis Intervention: Responding to tenancy issues and preventing homelessness where possible Record Keeping: Maintaining accurate case records and documentation General Support Duties: Assisting with occasional reception or administrative responsibilities CANDIDATE REQUIREMENTS Previous experience working with individuals experiencing homelessness or complex needs such as mental health, addiction or offending Knowledge of housing legislation, tenancy rights and welfare benefits Strong communication skills, both written and verbal Ability to manage workload effectively and prioritise multiple tasks Experience building relationships with stakeholders, landlords and support agencies Empathetic, non-judgemental and person-centred approach Proactive and motivated with a focus on achieving positive outcomes Ability to work independently and as part of a team Good organisational and problem-solving skills BENEFITS 28 days' annual leave including Bank Holidays Contributory pension Health Plan This role requires a DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14588 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
