Customer Service Assistant- Waste Department

Dudley Council are looking for an experienced Customer Service Assistant to work within the Waste Department and handle complaints via phone as well as e-mail.

Main Duties:

• Handle inbound customer contacts via calls
  Provide accurate information, resolve service queries, and guide customers through digital tools and processes
  Manage customer complaints with empathy, ownership, and professionalism
  Maintain and update customer account records in line with procedures and actions taken
  Identify service improvement opportunities and provide feedback to enhance the customer experience
  Advocate and educate customers on digital tools and services
  Adhere to regulatory waste requirements

What we are looking for:

• Excellent communication and active listening skills
• Strong customer focus with passion for helping and problem-solving
• Comfortable using digital systems and tools with ability to grasp new technology
• Resilient and adaptable with a positive attitude
• Experienced in waste service roll outs with technical understanding

This is an ongoing contract for a period of 8 weeks.

Please apply with your CV if you wish to be considered.

There might be occasional Saturday Overtime paid at enhanced rate.

Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.