Customer Service Operator

Job title: Customer Service Coordinator

Location: Farnborough/Slough (please note, the office is currently based in Farnborough but will be moving to Slough later in the year)

Office working: 2-3 days per week

Contract length: 6 months

Are you a highly organised and customer-focused individual looking to make an impact in a dynamic service environment?

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are seeking a dedicated Customer Service Support Operator to help deliver exceptional customer support to our client s service account base. This vital role is focused on the coordination and administration of service operations, ensuring the highest level of customer satisfaction.

As a key member of the Customer Service Support team, you will handle a variety of daily operational tasks, including call handling, fault dispatching and managing customer enquiries. Some of the duties will include but are not limited to:

• Coordinate and process service administration activities, meeting all required timeframes

• Undertake critical operational tasks such as invoicing, goods receipting, maintenance planning and fault call management

• Serve as an initial point of escalation to efficiently resolve customer issues

• Verify and process engineers' documentation and paperwork, ensuring timely and accurate billing

• Assist in the planning and dispatch of fault calls and planned maintenance works

• Raise purchase requisitions for necessary parts, sub-contractors, or equipment hire

• Manage and update risk and method statements for review and approval

• Contribute positively to a high-performing team environment, supporting colleagues as needed

What you will bring:

• Outstanding verbal and written communication skills

• A proven ability to produce management and customer reports

• Excellent organisational skills, including task prioritisation and strong attention to detail

• A proactive, cooperative and conscientious attitude, with a strong willingness to use initiative

• IT proficiency across Microsoft applications (Outlook, Office, Excel, Word, PowerPoint)