As the Customer Service Coordinator, you will oversee and elevate daily interactions with our customers throughout the entire sales cycle-from handling enquiries to managing order entry, resolving invoice queries, and addressing complaints. Glassolutions is part of Saint-Gobain Building Glass UK&I - the largest processor, distributor and repairer of glass and glazing systems in the UK. This is office based role in Elland and salary is (phone number removed) pa. Working hours are 8.30am-5pm Monday to Thursday with a 4pm finish on a Friday. What we're looking for: Experience is great- but its not everything- if you have the right attitudes and values we can teach you the know how. What you will need is: Strong communication skills to harvest business relationships High levels of initiative to think of creative solutions Digital navigation to switch between systems High attention to detail to get it right first time Able to prioritise tasks and get to the most important bits first A genuine desire to understand and satisfy customers - continuously taking and sharing their perspective with all around. What you will be doing: This role will take ownership of the customer journey, delivering a proactive, high-quality approach to managing enquiries, processing orders, and overseeing after-sales support. Maintain sales volume from existing customers; by offering alternative products to ensure we fulfil orders and keep customers satisfied. Maintain relationships with customers and identify opportunities of the use of our ecommerce platform to management to improve order efficiency. Act as the customer advocate within the business, representing their needs and concerns. Communicate proactively with customers to provide updates regarding service and to resolve issues, ensuring satisfaction Data entry and management of order processing, remakes and order management of cash sales accordingly to company policy. price enquiries, complaints, and any service issues to ensure smooth resolution. Full aftersales support of investigation and processing of credit notes, order tracking, complaints and any service issues to ensure smooth swift resolution. Gain in-depth knowledge of the product range, customer logistics, and technical specifications to meet customer requirements effectively. Understand branch and regional capabilities to set accurate expectations with customers. Use digital tools and internal systems (e.g., CRM, Service cloud ,SharePoint) for managing customer and sales data, and assist with related administrative tasks. Are Glass Solutions and Saint-Gobain inclusive employers? Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role. Whilst we can't promise to meet every request when we're recruiting, we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
Apr 27, 2026
Full time
As the Customer Service Coordinator, you will oversee and elevate daily interactions with our customers throughout the entire sales cycle-from handling enquiries to managing order entry, resolving invoice queries, and addressing complaints. Glassolutions is part of Saint-Gobain Building Glass UK&I - the largest processor, distributor and repairer of glass and glazing systems in the UK. This is office based role in Elland and salary is (phone number removed) pa. Working hours are 8.30am-5pm Monday to Thursday with a 4pm finish on a Friday. What we're looking for: Experience is great- but its not everything- if you have the right attitudes and values we can teach you the know how. What you will need is: Strong communication skills to harvest business relationships High levels of initiative to think of creative solutions Digital navigation to switch between systems High attention to detail to get it right first time Able to prioritise tasks and get to the most important bits first A genuine desire to understand and satisfy customers - continuously taking and sharing their perspective with all around. What you will be doing: This role will take ownership of the customer journey, delivering a proactive, high-quality approach to managing enquiries, processing orders, and overseeing after-sales support. Maintain sales volume from existing customers; by offering alternative products to ensure we fulfil orders and keep customers satisfied. Maintain relationships with customers and identify opportunities of the use of our ecommerce platform to management to improve order efficiency. Act as the customer advocate within the business, representing their needs and concerns. Communicate proactively with customers to provide updates regarding service and to resolve issues, ensuring satisfaction Data entry and management of order processing, remakes and order management of cash sales accordingly to company policy. price enquiries, complaints, and any service issues to ensure smooth resolution. Full aftersales support of investigation and processing of credit notes, order tracking, complaints and any service issues to ensure smooth swift resolution. Gain in-depth knowledge of the product range, customer logistics, and technical specifications to meet customer requirements effectively. Understand branch and regional capabilities to set accurate expectations with customers. Use digital tools and internal systems (e.g., CRM, Service cloud ,SharePoint) for managing customer and sales data, and assist with related administrative tasks. Are Glass Solutions and Saint-Gobain inclusive employers? Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role. Whilst we can't promise to meet every request when we're recruiting, we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
US Conflicts Analyst Highly regarded US law firm is seeking an exceptional US Conflicts Analyst to join its growing and dynamic Conflicts Department in London where you will be working on potential US conflicts Salary £70,000-£80,000 (depending on experience) Hybrid working (office attendance required 3-4 days a week) Liverpool Street / City location The US Conflicts Analyst will support firmwide initiatives, including new business intake and lateral hiring, by identifying and resolving ethical conflicts and related business issues, ensuring compliance with firm policies, and working closely with senior colleagues in both London and the US. US Conflicts Analyst Key Responsibilities: Evaluate information obtained from partners and practice coordinators through the Intapp Open intake system for accuracy and completeness Review and process new business and lateral hire requests, conduct thorough searches on the Firm's databases, and research entities using internal and third-party resources Analyse search results in accordance with applicable ethical rules and Firm policies and prepare detailed conflicts reports and propose effective resolutions Maintain and update the firm's conflicts database with precise and current information on clients and matters, ensuring thorough documentation of conflict resolutions and any waivers obtained Review and draft standard engagement letters, waivers/consents, and ethical screens Participate in the testing and review of new software systems and applications US Conflicts Analyst Skills & Requirements: 18+ months' experience within US conflicts Bachelor's/advanced graduate degree or the equivalent with strong academic performance required Proficiency in Microsoft Office, Excel, Adobe Acrobat, and Intapp products preferred Willingness and ability to learn conflicts analysis applying the American Bar Association Model Rules
Apr 27, 2026
Full time
US Conflicts Analyst Highly regarded US law firm is seeking an exceptional US Conflicts Analyst to join its growing and dynamic Conflicts Department in London where you will be working on potential US conflicts Salary £70,000-£80,000 (depending on experience) Hybrid working (office attendance required 3-4 days a week) Liverpool Street / City location The US Conflicts Analyst will support firmwide initiatives, including new business intake and lateral hiring, by identifying and resolving ethical conflicts and related business issues, ensuring compliance with firm policies, and working closely with senior colleagues in both London and the US. US Conflicts Analyst Key Responsibilities: Evaluate information obtained from partners and practice coordinators through the Intapp Open intake system for accuracy and completeness Review and process new business and lateral hire requests, conduct thorough searches on the Firm's databases, and research entities using internal and third-party resources Analyse search results in accordance with applicable ethical rules and Firm policies and prepare detailed conflicts reports and propose effective resolutions Maintain and update the firm's conflicts database with precise and current information on clients and matters, ensuring thorough documentation of conflict resolutions and any waivers obtained Review and draft standard engagement letters, waivers/consents, and ethical screens Participate in the testing and review of new software systems and applications US Conflicts Analyst Skills & Requirements: 18+ months' experience within US conflicts Bachelor's/advanced graduate degree or the equivalent with strong academic performance required Proficiency in Microsoft Office, Excel, Adobe Acrobat, and Intapp products preferred Willingness and ability to learn conflicts analysis applying the American Bar Association Model Rules
Problem Manager / Problem Analysis / Problem Coordinator Wakefield area, Hybrid role As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful Problem Manager / Problem Analysis / Problem Coordinator will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As Problem Manager / Problem Analysis / Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as Problem Manager / Problem Analysis / Problem Coordinator should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues. Problem Manager / Problem Analysis / Problem Coordinator - Apply now we re waiting to invest in your career!
Apr 27, 2026
Full time
Problem Manager / Problem Analysis / Problem Coordinator Wakefield area, Hybrid role As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful Problem Manager / Problem Analysis / Problem Coordinator will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As Problem Manager / Problem Analysis / Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as Problem Manager / Problem Analysis / Problem Coordinator should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues. Problem Manager / Problem Analysis / Problem Coordinator - Apply now we re waiting to invest in your career!
Premier Work Support are currently recruiting for a permanent HR & Health and Safety Coordinator for their prestigious client based in Basildon. As the HR & Health and Safety Coordinator you will be responsible for making sure that HR Operations, Administration, HR Compliance and Health and Safety procedures are adhered to. Working closely with the senior management team. Duties include: To provide comprehensive HR operational support across the Company. To act as first point of contact for employee and Manager HR queries, ensuring professional and timely resolutions. Conduct right to work checks and manage background screening processes. Deliver employee inductions and new starter programmes. Maintain accurate employee records with the HR portal and files, ensuring GDPR and policy compliance. Support payroll changes, benefits administration and absence management queries. Organise training/courses for each department, where necessary. HR processes including performance management, return to work interviews and exit interviews. Manage relationships with recruitment firms, external vendors and any work partners. Act as the day to day health and safety coordinator across all Companies. Conduct, review and update workplace risk assessments including COSHH assessments. Manage accident and incident reporting, ensuring thorough investigation and appropriate follow-up actions. Maintain fire safety procedures, first aid provisions and emergency evacuation plans. Coordinate mandatory health and safety training including manual handling, fire safety and site specific inductions. Maintain all health and safety records, documentation and compliance registers. Support BRC audit requirements relating to health, safety and hygiene standards. Liaise with external health and safety consultants and occupational health providers. Arranging scheduled visits and liaising with staff for appointments. Ensure accident books are completed accurately and retained in accordance with legal requirements. Conducting workplace inspections and safety audits Managing occupational health referrals and return to work support. Producing and distributing health and safety communications, toolbox talks or safety bulletins. Maintain a health and safety action log or improvement plan. Key skills required: CIPD Level 2 qualification and willing to undertake further studies to CIPD Level 5 Previous HR and Health and Safety experience IOSH managing safely certification Hours: Monday to Friday 9am - 5.30pm This is a great opportunity to join a growing business. If you feel that you have all of the skills and attributes for this position please apply online today.
Apr 27, 2026
Full time
Premier Work Support are currently recruiting for a permanent HR & Health and Safety Coordinator for their prestigious client based in Basildon. As the HR & Health and Safety Coordinator you will be responsible for making sure that HR Operations, Administration, HR Compliance and Health and Safety procedures are adhered to. Working closely with the senior management team. Duties include: To provide comprehensive HR operational support across the Company. To act as first point of contact for employee and Manager HR queries, ensuring professional and timely resolutions. Conduct right to work checks and manage background screening processes. Deliver employee inductions and new starter programmes. Maintain accurate employee records with the HR portal and files, ensuring GDPR and policy compliance. Support payroll changes, benefits administration and absence management queries. Organise training/courses for each department, where necessary. HR processes including performance management, return to work interviews and exit interviews. Manage relationships with recruitment firms, external vendors and any work partners. Act as the day to day health and safety coordinator across all Companies. Conduct, review and update workplace risk assessments including COSHH assessments. Manage accident and incident reporting, ensuring thorough investigation and appropriate follow-up actions. Maintain fire safety procedures, first aid provisions and emergency evacuation plans. Coordinate mandatory health and safety training including manual handling, fire safety and site specific inductions. Maintain all health and safety records, documentation and compliance registers. Support BRC audit requirements relating to health, safety and hygiene standards. Liaise with external health and safety consultants and occupational health providers. Arranging scheduled visits and liaising with staff for appointments. Ensure accident books are completed accurately and retained in accordance with legal requirements. Conducting workplace inspections and safety audits Managing occupational health referrals and return to work support. Producing and distributing health and safety communications, toolbox talks or safety bulletins. Maintain a health and safety action log or improvement plan. Key skills required: CIPD Level 2 qualification and willing to undertake further studies to CIPD Level 5 Previous HR and Health and Safety experience IOSH managing safely certification Hours: Monday to Friday 9am - 5.30pm This is a great opportunity to join a growing business. If you feel that you have all of the skills and attributes for this position please apply online today.
We are recruiting a Sales Coordinator for our successful manufacturing client based in the Stirling area. This is a great opportunity to join a busy sales and logistics team supporting a wide customer base across the UK. The role suits someone who enjoys a fast pace, takes pride in accuracy and service, and can build strong working relationships across the business. You will manage a portfolio of customer accounts and act as a key point of contact for orders, enquiries and updates. You'll process new orders, maintain pricing records, support logistics with delivery planning and handle any issues with a calm, solutions focused approach. The role also includes daily administration and month end reporting. What you'll do Manage customer accounts and enter orders received by email or customer portals Check stock and volume availability and ensure orders are routed to the correct warehouse Maintain and update customer pricing information Handle customer queries and any issues, following through to full resolution Work with logistics to maximise loading schedules, match partial loads, book deliveries and update customers on any delays Liaise with hauliers when required to gather delivery updates Produce customer, product and general sales reports Work with the finance team on customer holds or proforma requests What you need Previous experience in a similar role is preferred but recent graduates in a related subject will also be considered Strong communication skills with a polite, professional approach Confident IT skills including MS Office, CRM and ERP systems Able to manage tasks in good time and stay organised under pressure Comfortable working as part of a wider team and also able to use your own initiative
Apr 26, 2026
Full time
We are recruiting a Sales Coordinator for our successful manufacturing client based in the Stirling area. This is a great opportunity to join a busy sales and logistics team supporting a wide customer base across the UK. The role suits someone who enjoys a fast pace, takes pride in accuracy and service, and can build strong working relationships across the business. You will manage a portfolio of customer accounts and act as a key point of contact for orders, enquiries and updates. You'll process new orders, maintain pricing records, support logistics with delivery planning and handle any issues with a calm, solutions focused approach. The role also includes daily administration and month end reporting. What you'll do Manage customer accounts and enter orders received by email or customer portals Check stock and volume availability and ensure orders are routed to the correct warehouse Maintain and update customer pricing information Handle customer queries and any issues, following through to full resolution Work with logistics to maximise loading schedules, match partial loads, book deliveries and update customers on any delays Liaise with hauliers when required to gather delivery updates Produce customer, product and general sales reports Work with the finance team on customer holds or proforma requests What you need Previous experience in a similar role is preferred but recent graduates in a related subject will also be considered Strong communication skills with a polite, professional approach Confident IT skills including MS Office, CRM and ERP systems Able to manage tasks in good time and stay organised under pressure Comfortable working as part of a wider team and also able to use your own initiative
Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: Hull Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in Hull. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.
Apr 25, 2026
Full time
Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: Hull Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in Hull. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.
We are looking for an organised and customer-focused Order Taker & Logistics Fulfilment Coordinator to join our Supply Chain & Logistics team. This role is essential in ensuring customer orders are accurately captured and fulfilled efficiently, while maintaining high service levels and strong communication across internal teams and logistics partners. You will play a key role in delivering operational efficiency, service reliability, and customer satisfaction. Key Responsibilities Order Management Receive and process customer orders via telephone, email, and digital platforms Verify product codes, quantities, pricing, and delivery details Ensure orders are processed within agreed Service Level Agreements (SLAs) Identify and resolve discrepancies quickly and accurately Logistics Coordination Schedule deliveries in collaboration with transport planners Liaise with internal fleet teams and third-party logistics (3PL) providers Monitor delivery progress and proactively address delays or issues Support the smooth execution of daily delivery plans Customer Communication Provide timely updates on order status and delivery schedules Respond to customer queries professionally and efficiently Escalate issues where necessary Maintain accurate records of customer interactions and resolutions Reporting & Continuous Improvement Produce daily and weekly reports on order volumes, delivery performance, and service issues Contribute to continuous improvement initiatives Participate in team meetings and process improvement discussions Support the Lead Coordinator during peak operational periods Site Responsibilities Act as a Fire Warden (training provided) Opportunity to undertake First Aider training About You We are looking for someone who is: Resilient and pragmatic, thriving in a fast-paced environment Logical and methodical in problem-solving A clear and confident communicator Passionate about delivering excellent customer service Highly numerate with strong attention to detail Comfortable using planning tools and logistics systems A collaborative team player who can positively influence others Skills & Experience Experience in a busy order-taking or logistics environment Understanding of logistics planning systems and processes Familiarity with continuous improvement practices Proven ability to identify and implement operational improvements Please for any more information please contact Bruno Bagi (phone number removed) or (phone number removed)
Apr 25, 2026
Contractor
We are looking for an organised and customer-focused Order Taker & Logistics Fulfilment Coordinator to join our Supply Chain & Logistics team. This role is essential in ensuring customer orders are accurately captured and fulfilled efficiently, while maintaining high service levels and strong communication across internal teams and logistics partners. You will play a key role in delivering operational efficiency, service reliability, and customer satisfaction. Key Responsibilities Order Management Receive and process customer orders via telephone, email, and digital platforms Verify product codes, quantities, pricing, and delivery details Ensure orders are processed within agreed Service Level Agreements (SLAs) Identify and resolve discrepancies quickly and accurately Logistics Coordination Schedule deliveries in collaboration with transport planners Liaise with internal fleet teams and third-party logistics (3PL) providers Monitor delivery progress and proactively address delays or issues Support the smooth execution of daily delivery plans Customer Communication Provide timely updates on order status and delivery schedules Respond to customer queries professionally and efficiently Escalate issues where necessary Maintain accurate records of customer interactions and resolutions Reporting & Continuous Improvement Produce daily and weekly reports on order volumes, delivery performance, and service issues Contribute to continuous improvement initiatives Participate in team meetings and process improvement discussions Support the Lead Coordinator during peak operational periods Site Responsibilities Act as a Fire Warden (training provided) Opportunity to undertake First Aider training About You We are looking for someone who is: Resilient and pragmatic, thriving in a fast-paced environment Logical and methodical in problem-solving A clear and confident communicator Passionate about delivering excellent customer service Highly numerate with strong attention to detail Comfortable using planning tools and logistics systems A collaborative team player who can positively influence others Skills & Experience Experience in a busy order-taking or logistics environment Understanding of logistics planning systems and processes Familiarity with continuous improvement practices Proven ability to identify and implement operational improvements Please for any more information please contact Bruno Bagi (phone number removed) or (phone number removed)
Westray Recruitment Consultants Ltd
Washington, Tyne And Wear
Overview An excellent opportunity has arisen for a Quality, Health & Safety Co-ordinator to join a global manufacturing business based in Washington. This role is ideal for someone looking to build a career in quality assurance and continuous improvement, with exposure to health and safety responsibilities. While the role includes some H&S duties, the primary focus is on quality processes, supplier performance, and customer satisfaction, offering strong development opportunities within a quality-driven environment. What s in It for You Permanent, full-time position Monday Friday, 08 00 (3pm finish on Fridays) Salary: £26,000-£28,000 depending on experience) 20 Days Holiday - increases to 22 Days in 2ndyear and then 1 day per year up to 25 days Free onsite parking Company pension scheme Clear progression and development opportunities within Quality Department The Business Westray Recruitment Group are supporting an international logistics and distribution organisation with a strong reputation for quality, efficiency, and customer delivery. Due to continued growth, they are seeking a motivated individual to support and develop their quality function, ensuring high standards are maintained across warehousing operations, customer fulfilment, and supplier relationships The Role (Quality-Focused Responsibilities) Ensure all inspection and measurement equipment is calibrated and compliant with required standards Manage and control non-conforming (quarantined) parts, ensuring proper documentation and resolution Act as a key contact for customer quality issues, including complaints, rejections, and improvement initiatives Liaise with suppliers to address quality concerns, drive improvements, and support supplier development Communicate quality-related information across departments to ensure consistent handling and compliance Support new product introduction, including assessing quality requirements and supplier capability Compile and submit quality documentation (e.g. PPAP, ISO-related documents) for customer approval Participate in internal and supplier audits, contributing to continuous improvement activities Assist in maintaining and improving the company s Quality Management System (QMS) Health & Safety (Supporting Responsibilities) Support the implementation and maintenance of H&S policies in line with current legislation Assist in promoting a positive safety culture across the business Contribute to risk assessments, training coordination, and monitoring of H&S activities Provide basic H&S guidance to managers and support key role holders (e.g. First Aiders, Fire Marshals) Assist in maintaining and improving the company s Environmental Management System (EMS) The Person Strong attention to detail with a proactive approach to problem-solving Keen interest in quality, manufacturing processes, and continuous improvement Willingness to learn and develop within a quality-focused role Good communication skills, with the ability to work cross-functionally Organised, with the ability to manage multiple priorities effectively Competent in Microsoft Office and general IT systems Able to reliably commute to Washington and EU as and when required. To apply to apply for this role please send your CV to (url removed)
Apr 25, 2026
Full time
Overview An excellent opportunity has arisen for a Quality, Health & Safety Co-ordinator to join a global manufacturing business based in Washington. This role is ideal for someone looking to build a career in quality assurance and continuous improvement, with exposure to health and safety responsibilities. While the role includes some H&S duties, the primary focus is on quality processes, supplier performance, and customer satisfaction, offering strong development opportunities within a quality-driven environment. What s in It for You Permanent, full-time position Monday Friday, 08 00 (3pm finish on Fridays) Salary: £26,000-£28,000 depending on experience) 20 Days Holiday - increases to 22 Days in 2ndyear and then 1 day per year up to 25 days Free onsite parking Company pension scheme Clear progression and development opportunities within Quality Department The Business Westray Recruitment Group are supporting an international logistics and distribution organisation with a strong reputation for quality, efficiency, and customer delivery. Due to continued growth, they are seeking a motivated individual to support and develop their quality function, ensuring high standards are maintained across warehousing operations, customer fulfilment, and supplier relationships The Role (Quality-Focused Responsibilities) Ensure all inspection and measurement equipment is calibrated and compliant with required standards Manage and control non-conforming (quarantined) parts, ensuring proper documentation and resolution Act as a key contact for customer quality issues, including complaints, rejections, and improvement initiatives Liaise with suppliers to address quality concerns, drive improvements, and support supplier development Communicate quality-related information across departments to ensure consistent handling and compliance Support new product introduction, including assessing quality requirements and supplier capability Compile and submit quality documentation (e.g. PPAP, ISO-related documents) for customer approval Participate in internal and supplier audits, contributing to continuous improvement activities Assist in maintaining and improving the company s Quality Management System (QMS) Health & Safety (Supporting Responsibilities) Support the implementation and maintenance of H&S policies in line with current legislation Assist in promoting a positive safety culture across the business Contribute to risk assessments, training coordination, and monitoring of H&S activities Provide basic H&S guidance to managers and support key role holders (e.g. First Aiders, Fire Marshals) Assist in maintaining and improving the company s Environmental Management System (EMS) The Person Strong attention to detail with a proactive approach to problem-solving Keen interest in quality, manufacturing processes, and continuous improvement Willingness to learn and develop within a quality-focused role Good communication skills, with the ability to work cross-functionally Organised, with the ability to manage multiple priorities effectively Competent in Microsoft Office and general IT systems Able to reliably commute to Washington and EU as and when required. To apply to apply for this role please send your CV to (url removed)
Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: City of London Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in the City of London. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.
Apr 25, 2026
Full time
Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: City of London Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in the City of London. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.
We are seeking a Coordinator on a temp to perm basis, this opportunity is full time, with the working pattern of Monday-Friday. This is working in a high pressure environment supporting Key Responsibilities: Support the day-to-day delivery of operations, ensuring work is planned and scheduled in accordance with key specified parameters, including appropriate customer communication to support the servicing, testing, and repair of heating systems. Ensure systems are kept up to date and accurately reflect customer details and requirements. Effectively optimise the deployment of available engineer resources. Support the timely completion of all administrative tasks to achieve key KPIs, including the provision of accurate and timely departmental and client reporting to maintain visibility of performance. Handle escalated calls from customers and clients in line with complaint and feedback procedures. Proactively support the resolution of customer complaints. Experience required: Strong organisational and administrative skills Previous customer service or admin experience required Excellent communication skills, both written and verbal Ability to prioritise tasks in a fast-paced environment Good attention to detail Team player with a flexible approach Confident using email and internal systems Previous Admin experience is essential. This role is in office only in Norwich, no remote or hybrid working available. Please apply online or for further details please contact Indiah at Atkinson Moss
Apr 25, 2026
Seasonal
We are seeking a Coordinator on a temp to perm basis, this opportunity is full time, with the working pattern of Monday-Friday. This is working in a high pressure environment supporting Key Responsibilities: Support the day-to-day delivery of operations, ensuring work is planned and scheduled in accordance with key specified parameters, including appropriate customer communication to support the servicing, testing, and repair of heating systems. Ensure systems are kept up to date and accurately reflect customer details and requirements. Effectively optimise the deployment of available engineer resources. Support the timely completion of all administrative tasks to achieve key KPIs, including the provision of accurate and timely departmental and client reporting to maintain visibility of performance. Handle escalated calls from customers and clients in line with complaint and feedback procedures. Proactively support the resolution of customer complaints. Experience required: Strong organisational and administrative skills Previous customer service or admin experience required Excellent communication skills, both written and verbal Ability to prioritise tasks in a fast-paced environment Good attention to detail Team player with a flexible approach Confident using email and internal systems Previous Admin experience is essential. This role is in office only in Norwich, no remote or hybrid working available. Please apply online or for further details please contact Indiah at Atkinson Moss
Resident Services Manager Single-Family Build to Rent Tenancy Operations Monday-Friday 9-5:30pm 30000- 35000 plus Bonus About the Role This is a great opportunity to join a leading operator in the single-family Build to Rent (BTR) sector. As Resident Services Manager, you will be responsible for delivering high-quality tenancy services throughout the full resident lifecycle, ensuring compliance, clear communication, and a consistently positive resident experience. You will work closely with your line manager and team to manage day-to-day tenancy operations, resolve resident queries, and support the smooth running of mid-term and end-of-tenancy processes. Success in this role requires a genuine commitment to exceptional customer service, strong communication skills, a solid understanding of tenancy legislation, and excellent organisational ability. Key Responsibilities Resident Services Management Administer all aspects of the resident lifecycle including move-ins, renewals, and move-outs. Issue and manage legal notices in line with current legislation. Coordinate end-of-tenancy processes including inspections, deposit handling, and resident communications. Conduct and follow up on mid-term property inspections. Customer Service & Resident Support Provide responsive and empathetic support to residents throughout their tenancy. Handle resident queries and complaints professionally, escalating where necessary. Maintain clear and consistent communication with residents to ensure a smooth experience. Compliance & Documentation Ensure all tenancy documentation is accurate, up-to-date, and compliant with relevant legislation. Maintain records and systems in line with internal policies and regulatory requirements. Collaboration & Teamwork Work closely with Customer Service Coordinators to ensure joined-up service delivery. Support the Resident Services Team Manager in implementing service improvements and operational changes. Liaise with other departments including Maintenance and Lettings to ensure seamless resident journeys. Data & Reporting Maintain accurate tenancy data and contribute to reporting and analysis. Use data insights to identify trends and support service improvements. Please note this list is not exhaustive and responsibilities may evolve over time. Skills & Competencies Experience in residential tenancy management or property administration. Strong understanding of UK tenancy legislation and compliance requirements. Possession of or willingness to work towards an ARLA Qualification is desirable. Outstanding customer service skills and excellent verbal and written communication. Exceptional organisational and coordination skills. Detail-oriented with a proactive approach to problem-solving. Comfortable working in a data-led environment. Ability to work autonomously, confidently taking charge and making informed decisions. A collaborative team player who can inspire and motivate colleagues. Innovative problem-solving skills with a knack for identifying issues and crafting effective resolutions. A strict adherence to confidentiality regarding all forms of information and data. Ambition to grow within a rapidly scaling business.
Apr 25, 2026
Full time
Resident Services Manager Single-Family Build to Rent Tenancy Operations Monday-Friday 9-5:30pm 30000- 35000 plus Bonus About the Role This is a great opportunity to join a leading operator in the single-family Build to Rent (BTR) sector. As Resident Services Manager, you will be responsible for delivering high-quality tenancy services throughout the full resident lifecycle, ensuring compliance, clear communication, and a consistently positive resident experience. You will work closely with your line manager and team to manage day-to-day tenancy operations, resolve resident queries, and support the smooth running of mid-term and end-of-tenancy processes. Success in this role requires a genuine commitment to exceptional customer service, strong communication skills, a solid understanding of tenancy legislation, and excellent organisational ability. Key Responsibilities Resident Services Management Administer all aspects of the resident lifecycle including move-ins, renewals, and move-outs. Issue and manage legal notices in line with current legislation. Coordinate end-of-tenancy processes including inspections, deposit handling, and resident communications. Conduct and follow up on mid-term property inspections. Customer Service & Resident Support Provide responsive and empathetic support to residents throughout their tenancy. Handle resident queries and complaints professionally, escalating where necessary. Maintain clear and consistent communication with residents to ensure a smooth experience. Compliance & Documentation Ensure all tenancy documentation is accurate, up-to-date, and compliant with relevant legislation. Maintain records and systems in line with internal policies and regulatory requirements. Collaboration & Teamwork Work closely with Customer Service Coordinators to ensure joined-up service delivery. Support the Resident Services Team Manager in implementing service improvements and operational changes. Liaise with other departments including Maintenance and Lettings to ensure seamless resident journeys. Data & Reporting Maintain accurate tenancy data and contribute to reporting and analysis. Use data insights to identify trends and support service improvements. Please note this list is not exhaustive and responsibilities may evolve over time. Skills & Competencies Experience in residential tenancy management or property administration. Strong understanding of UK tenancy legislation and compliance requirements. Possession of or willingness to work towards an ARLA Qualification is desirable. Outstanding customer service skills and excellent verbal and written communication. Exceptional organisational and coordination skills. Detail-oriented with a proactive approach to problem-solving. Comfortable working in a data-led environment. Ability to work autonomously, confidently taking charge and making informed decisions. A collaborative team player who can inspire and motivate colleagues. Innovative problem-solving skills with a knack for identifying issues and crafting effective resolutions. A strict adherence to confidentiality regarding all forms of information and data. Ambition to grow within a rapidly scaling business.
Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we re committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role Smurfit Westrock Diss are looking for a Sales Team Coordinator to join their internal sales team. Reporting to the Customer Service Manager, this is a full-time post working 8.30am to 5pm each day. The successful candidate will need to be driven to provide a comprehensive front-line service to deal with customer enquiries in a responsive and professional manner to provide the best possible customer service and represent the Company positively. Key responsibilities will include: Dealing with customer calls as the first point of contact, ensuring the best possible customer service is always provided. The provision of quotations to match customer enquiries. Commercial decision making and negotiations with customer to secure new business within Company guidelines. Retaining business related technical knowledge relating to machine routing and machine capabilities. Understanding of technical drawings, measuring of boxes and allowances. Managing shared mailboxes. Notification of service-related issues to customers. Administration of master data and invoicing. Processing customer orders in a timely manner in line with key performance indicators. Management and ordering of tooling associated to new products. Processing customer complaints in line with business processes and ensuring customers are kept up to date. Developing strong professional relationships with customers and colleagues alike Identifying opportunities to enhance the customer experience by making service improvement recommendations. Working proactively with customers/potential customers to generate leads and enquiries in conjunction with the Business Development Managers Manage stocks against agreed levels to ensure balance between OTIF levels, Production Capacity and Aged stock. Compliance with Company s Health and Safety requirements Work with other departments to develop efficient delivery of customer service requirements. Follow up and provision of feedback in relation to quotation provided to customer. To be successful in this role, candidates will need to demonstrate: Excellent communication skills both oral and written communication skills with a high level of numeracy A passion for customer care, developing good, productive working relationships with internal and external customers. Being able to work as part of a team as well as on their own initiative. Good organisational skills and an understanding of process and procedures throughout other departments encompassing the full product lifecycle. High levels of accuracy with data entry Good understanding of computer systems including Microsoft Excel and other Office products An ability to make decisions in line with current business processes. An ability to act with integrity and take ownership of customer service issues through to resolution.Able to remain calm under pressure and be confident in challenging situations. Ability to challenge existing processes for the benefit of Smurfit Westrock and the customer and where feasible implementation solutions. What We Offer Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme Ongoing training and development opportunities 24/7 confidential support for you and your family Flexible working options and family-friendly policies Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer) Ready to make an impact? Apply today and help us build a sustainable future together. Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We practice equality of opportunity in employment and select the best person for the job.
Apr 25, 2026
Full time
Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we re committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role Smurfit Westrock Diss are looking for a Sales Team Coordinator to join their internal sales team. Reporting to the Customer Service Manager, this is a full-time post working 8.30am to 5pm each day. The successful candidate will need to be driven to provide a comprehensive front-line service to deal with customer enquiries in a responsive and professional manner to provide the best possible customer service and represent the Company positively. Key responsibilities will include: Dealing with customer calls as the first point of contact, ensuring the best possible customer service is always provided. The provision of quotations to match customer enquiries. Commercial decision making and negotiations with customer to secure new business within Company guidelines. Retaining business related technical knowledge relating to machine routing and machine capabilities. Understanding of technical drawings, measuring of boxes and allowances. Managing shared mailboxes. Notification of service-related issues to customers. Administration of master data and invoicing. Processing customer orders in a timely manner in line with key performance indicators. Management and ordering of tooling associated to new products. Processing customer complaints in line with business processes and ensuring customers are kept up to date. Developing strong professional relationships with customers and colleagues alike Identifying opportunities to enhance the customer experience by making service improvement recommendations. Working proactively with customers/potential customers to generate leads and enquiries in conjunction with the Business Development Managers Manage stocks against agreed levels to ensure balance between OTIF levels, Production Capacity and Aged stock. Compliance with Company s Health and Safety requirements Work with other departments to develop efficient delivery of customer service requirements. Follow up and provision of feedback in relation to quotation provided to customer. To be successful in this role, candidates will need to demonstrate: Excellent communication skills both oral and written communication skills with a high level of numeracy A passion for customer care, developing good, productive working relationships with internal and external customers. Being able to work as part of a team as well as on their own initiative. Good organisational skills and an understanding of process and procedures throughout other departments encompassing the full product lifecycle. High levels of accuracy with data entry Good understanding of computer systems including Microsoft Excel and other Office products An ability to make decisions in line with current business processes. An ability to act with integrity and take ownership of customer service issues through to resolution.Able to remain calm under pressure and be confident in challenging situations. Ability to challenge existing processes for the benefit of Smurfit Westrock and the customer and where feasible implementation solutions. What We Offer Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme Ongoing training and development opportunities 24/7 confidential support for you and your family Flexible working options and family-friendly policies Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer) Ready to make an impact? Apply today and help us build a sustainable future together. Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We practice equality of opportunity in employment and select the best person for the job.
Customer Service Coordinator Cardiff 25,250 per annum Are you an experienced Customer Service Administrator, Customer Support Coordinator, or Customer Service Advisor looking for your next opportunity in Cardiff? We are recruiting on behalf of a well established and growing business that supplies products and solutions to leading global retail brands. Due to continued growth, they are looking to expand their Customer Service team with a proactive and organised Customer Service Coordinator. This is an excellent opportunity for someone with strong customer support, order processing, and administration experience to join a fast paced, collaborative environment. Key Responsibilities Act as the first point of contact for customer enquiries via phone, email and live chat Provide professional and timely customer support and issue resolution Manage order processing, order tracking, and delivery updates Liaise with internal teams including sales, logistics, and operations Maintain accurate customer records and update internal systems (CRM) Support the delivery of excellent customer experience and client satisfaction The Person Previous experience in a Customer Service, Customer Support, or Office Administration role Strong communication skills (written and verbal) Experience handling customer queries, order management, or client accounts Highly organised with strong multitasking abilities Confident using Microsoft Office and CRM systems A proactive and detail-oriented approach In return Join a growing company with strong career development opportunities Supportive and friendly team environment Exposure to well known retail brands and client accounts
Apr 25, 2026
Full time
Customer Service Coordinator Cardiff 25,250 per annum Are you an experienced Customer Service Administrator, Customer Support Coordinator, or Customer Service Advisor looking for your next opportunity in Cardiff? We are recruiting on behalf of a well established and growing business that supplies products and solutions to leading global retail brands. Due to continued growth, they are looking to expand their Customer Service team with a proactive and organised Customer Service Coordinator. This is an excellent opportunity for someone with strong customer support, order processing, and administration experience to join a fast paced, collaborative environment. Key Responsibilities Act as the first point of contact for customer enquiries via phone, email and live chat Provide professional and timely customer support and issue resolution Manage order processing, order tracking, and delivery updates Liaise with internal teams including sales, logistics, and operations Maintain accurate customer records and update internal systems (CRM) Support the delivery of excellent customer experience and client satisfaction The Person Previous experience in a Customer Service, Customer Support, or Office Administration role Strong communication skills (written and verbal) Experience handling customer queries, order management, or client accounts Highly organised with strong multitasking abilities Confident using Microsoft Office and CRM systems A proactive and detail-oriented approach In return Join a growing company with strong career development opportunities Supportive and friendly team environment Exposure to well known retail brands and client accounts
Organisation: International Chamber of Commerce UK (ICC UK) Title: Secretary General Location: London Salary: £120,000-£140,000 Contract Type: Full time The International Chamber of Commerce United Kingdom (ICC UK) is seeking an exceptional leader to become its next Secretary General. ICC UK is the UK arm of the world's largest business organisation, representing global business interests across international trade policy, arbitration and dispute resolution, and multilateral cooperation. At a time of significant geopolitical and economic change, ICC UK plays a critical role in supporting UK businesses operating internationally and in connecting them to the global ICC network. This is a rare opportunity to lead a small but highly influential membership organisation with genuine international reach and impact. The Role The Secretary General is the executive leader of ICC UK, responsible for setting direction, delivering strategy and ensuring the organisation operates as an effective, commercially sustainable membership body within the global ICC federation. Reporting to the Chair, the Secretary General will work in close partnership with the Board, providing authoritative leadership across strategy, operations, finance, membership growth, governance and external representation. While strong policy understanding and credibility are essential, this is not a purely policy focused role: the Board is seeking a proven organisational leader who can balance strategy with execution, empower a capable senior team and strengthen ICC UK's commercial resilience. The role is based in Canary Wharf, London, and involves extensive international travel, reflecting ICC UK's global remit and relationships, including close engagement with ICC Headquarters in Paris. Key Responsibilities Include: Setting and delivering a clear, focused strategy aligned with ICC global priorities and the needs of UK members Strengthening ICC UK's membership proposition, growth, retention and engagement Driving commercial sustainability, particularly through membership and arbitration activity Representing ICC UK credibly with government, regulators, multilateral institutions, international partners and senior business leaders Leading and empowering a high performing senior team within a lean organisation Working closely with the Chair and Board to ensure strong governance, transparency and accountability Ensuring ICC UK plays its full role within the global ICC network and reflects the realities of international commerce for UK businesses The Person This role will suit a globally minded, commercially grounded leader with a deep understanding of international trade, cross border business and multilateral environments. You are likely to bring: Demonstrable experience leading an organisation or significant function, delivering strategic, operational, commercial and ambassadorial outcomes Senior level experience of international trade, global business or cross border commercial activity A strong track record of building and sustaining relationships with business leaders, governments, regulators and international institutions Experience operating effectively within international or federated organisational structures The judgement and credibility to act as a senior external representative and, when required, a disciplined media spokesperson A collaborative leadership style, combining authority with humility and sound judgement You do not need to have held a formal Chief Executive title, but you must be ready to operate unequivocally at that level. Why Join ICC UK? ICC UK has strong foundations, a respected and engaged Board, and an increasingly prominent role within the global ICC family, including recent responsibilities as Regional Coordinator for Europe. The next Secretary General will have the opportunity to sharpen ICC UK's proposition, strengthen its impact and lead the organisation into its next chapter at a time when international trade and cooperation matter more than ever. How to Apply Applications close 23:59 on 10 May 2026. To apply, please visit: For an informal discussion, contact Thomas Ewen and / or Lisa Henry
Apr 24, 2026
Full time
Organisation: International Chamber of Commerce UK (ICC UK) Title: Secretary General Location: London Salary: £120,000-£140,000 Contract Type: Full time The International Chamber of Commerce United Kingdom (ICC UK) is seeking an exceptional leader to become its next Secretary General. ICC UK is the UK arm of the world's largest business organisation, representing global business interests across international trade policy, arbitration and dispute resolution, and multilateral cooperation. At a time of significant geopolitical and economic change, ICC UK plays a critical role in supporting UK businesses operating internationally and in connecting them to the global ICC network. This is a rare opportunity to lead a small but highly influential membership organisation with genuine international reach and impact. The Role The Secretary General is the executive leader of ICC UK, responsible for setting direction, delivering strategy and ensuring the organisation operates as an effective, commercially sustainable membership body within the global ICC federation. Reporting to the Chair, the Secretary General will work in close partnership with the Board, providing authoritative leadership across strategy, operations, finance, membership growth, governance and external representation. While strong policy understanding and credibility are essential, this is not a purely policy focused role: the Board is seeking a proven organisational leader who can balance strategy with execution, empower a capable senior team and strengthen ICC UK's commercial resilience. The role is based in Canary Wharf, London, and involves extensive international travel, reflecting ICC UK's global remit and relationships, including close engagement with ICC Headquarters in Paris. Key Responsibilities Include: Setting and delivering a clear, focused strategy aligned with ICC global priorities and the needs of UK members Strengthening ICC UK's membership proposition, growth, retention and engagement Driving commercial sustainability, particularly through membership and arbitration activity Representing ICC UK credibly with government, regulators, multilateral institutions, international partners and senior business leaders Leading and empowering a high performing senior team within a lean organisation Working closely with the Chair and Board to ensure strong governance, transparency and accountability Ensuring ICC UK plays its full role within the global ICC network and reflects the realities of international commerce for UK businesses The Person This role will suit a globally minded, commercially grounded leader with a deep understanding of international trade, cross border business and multilateral environments. You are likely to bring: Demonstrable experience leading an organisation or significant function, delivering strategic, operational, commercial and ambassadorial outcomes Senior level experience of international trade, global business or cross border commercial activity A strong track record of building and sustaining relationships with business leaders, governments, regulators and international institutions Experience operating effectively within international or federated organisational structures The judgement and credibility to act as a senior external representative and, when required, a disciplined media spokesperson A collaborative leadership style, combining authority with humility and sound judgement You do not need to have held a formal Chief Executive title, but you must be ready to operate unequivocally at that level. Why Join ICC UK? ICC UK has strong foundations, a respected and engaged Board, and an increasingly prominent role within the global ICC family, including recent responsibilities as Regional Coordinator for Europe. The next Secretary General will have the opportunity to sharpen ICC UK's proposition, strengthen its impact and lead the organisation into its next chapter at a time when international trade and cooperation matter more than ever. How to Apply Applications close 23:59 on 10 May 2026. To apply, please visit: For an informal discussion, contact Thomas Ewen and / or Lisa Henry
Customer Care Coordinator Location: Northampton (Office-based) Hours: 37.5 hours per week, Monday to Friday Salary: Up to 34,000 per annum (dependent on experience) About the Role We are seeking an experienced Customer Care Coordinator to join our team at our Northampton office. This is a key role within our business, acting as the main point of contact for homeowners and internal teams to ensure a high-quality customer experience throughout the aftercare period. The successful candidate will have previous experience within the housing or construction sector and a strong understanding of the customer care process within a residential development environment. Key Responsibilities Act as the primary contact for customers, managing queries and concerns in a professional and timely manner Log, track, and manage defects and aftercare issues from handover through to resolution Liaise with site teams, subcontractors, and internal departments to coordinate remedial works Arrange and manage appointments, ensuring works are completed within agreed timescales Maintain accurate records and update internal systems Ensure all customer interactions align with company standards and NHBC / warranty requirements Support the delivery of a positive customer journey and high levels of customer satisfaction About You Proven experience in a customer care role within housing or construction (essential) Strong organisational and communication skills Confident dealing with customers, subcontractors, and site teams Ability to manage multiple cases simultaneously and work to deadlines Good IT skills, with experience using CRM or defect management systems desirable A proactive, solution-focused approach What We Offer Competitive salary up to 34,000 37.5-hour working week Stable, office-based role in our Northampton location Opportunity to work with an established and growing housing developer Supportive team environment
Apr 24, 2026
Full time
Customer Care Coordinator Location: Northampton (Office-based) Hours: 37.5 hours per week, Monday to Friday Salary: Up to 34,000 per annum (dependent on experience) About the Role We are seeking an experienced Customer Care Coordinator to join our team at our Northampton office. This is a key role within our business, acting as the main point of contact for homeowners and internal teams to ensure a high-quality customer experience throughout the aftercare period. The successful candidate will have previous experience within the housing or construction sector and a strong understanding of the customer care process within a residential development environment. Key Responsibilities Act as the primary contact for customers, managing queries and concerns in a professional and timely manner Log, track, and manage defects and aftercare issues from handover through to resolution Liaise with site teams, subcontractors, and internal departments to coordinate remedial works Arrange and manage appointments, ensuring works are completed within agreed timescales Maintain accurate records and update internal systems Ensure all customer interactions align with company standards and NHBC / warranty requirements Support the delivery of a positive customer journey and high levels of customer satisfaction About You Proven experience in a customer care role within housing or construction (essential) Strong organisational and communication skills Confident dealing with customers, subcontractors, and site teams Ability to manage multiple cases simultaneously and work to deadlines Good IT skills, with experience using CRM or defect management systems desirable A proactive, solution-focused approach What We Offer Competitive salary up to 34,000 37.5-hour working week Stable, office-based role in our Northampton location Opportunity to work with an established and growing housing developer Supportive team environment
Customer Service Coordinator Working hours: Monday- Friday covering on a rotary basis in the office from 7am to 6pm. 7am-3.30pm, 8am-4.30pm, 9am - 5.30pm, 9.30am- 6pm Weekend work is expected and bank holidays on a rotary basis, roughly 1 in 3 weekends. Overview: As a Service Delivery Coordinator, you will play a vital role in managing customer service operations for a diverse range of current clients at our Chorley Head Office as well as supporting calls and email queries for a new big client into Banbury. You will be the primary point of contact for our customers, handling a variety of tasks including issue resolution, collection arrangements, credit processing, case management, SLA & KPI management and managing claims for lost packages. This position requires a strong focus on customer service, excellent communication skills, and the ability to coordinate across multiple departments and systems to ensure timely resolution of customer queries and challenges. Key Responsibilities: CRM Management: Use our CRM management system to log, track, and update customer inquiries, ensuring all data is accurately recorded and managed for effective resolution. Customer Communication: Manage customer interactions via phone and email, ensuring clear, professional communication and maintaining positive customer relationships. Arranging Collections and Raising Credits: Coordinate collections for returns or damaged goods and raise credits as needed to resolve customer concerns regarding invoicing or deliveries. Handling Lost Packages: Conduct investigations for lost packages in collaboration with our third-party carriers. Raise claims forms and follow up on the status to ensure prompt resolutions. Cross-department Collaboration: Work closely with internal departments (such as logistics, finance, and operations) to resolve issues raised by customers, ensuring timely and accurate solutions. Client Knowledge and System Familiarity: Gain in-depth knowledge of up to 19 client accounts, learning their individual processes, preferences, and requirements. Navigate and manage 4 different systems and follow the procedures outlined in the new training matrix to effectively address customer needs. Support of new client take on supporting unblocking issues, liaising with DC operations to resolve issues Employee of the month reward! Desired Skills and Experience: Customer Service Experience: Proven experience working within a customer service environment, handling difficult customers and challenging queries. Problem-solving Ability: Strong drive and determination to deliver excellent customer service, with evidence of going above and beyond to resolve issues and exceed customer expectations. Transport Handling: Experience in transport handling is an advantage, particularly in managing logistical challenges and resolving issues related to delivery or shipment. Strong Communication Skills: Confident and professional in communicating with both customers and internal teams. The ability to remain calm and effective under pressure is essential. Willingness to Learn: Demonstrated ability to learn new systems and processes quickly and effectively, with a proactive attitude toward acquiring new knowledge and skills. Attributes: Strong problem-solving skills and ability to handle multiple tasks simultaneously. High level of attention to detail, ensuring that all customer interactions and records are accurate. Ability to work independently and as part of a team to meet goals and objectives. A positive, customer-focused attitude with a passion for providing exceptional service. Place of Work: This role is based at the TVS Supply Chain Solutions Chorley Head Office. Occasional travel may be required to other sites. Current working hours: Monday- Friday covering on a rota d basis in the office from 7am to 6pm. Could be subject to change in line with business needs (as above) MUST be willing to cover weekend and bank holidays in holidays and sickness In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills. Your package will include: Competitive Salary Pension scheme with up to 6% employer matched contributions Life assurance 25 days holiday + 8 statutory bank holidays Holiday buy-back scheme (5 additional days available) Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria). Established hybrid working structure Enhanced maternity and paternity leave Employee Assistance Programme supporting wellness with immediate access for you and your family to: Virtual GP consultations and second opinions Mental health support and counselling Online physiotherapy Access to CONNECTPlus long-term health condition support Wellbeing and healthy living support Cycle to work scheme Professional Membership and Study Sponsorship Quarterly employee recognition awards Employee referral scheme with financial reward Benefits hub with employee retail discount Discounted eye test vouchers At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers. Security Clearance Requirement Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance. This process includes verification of identity, right to work in the UK, employment history, and a basic criminal records check for unspent convictions. Please note that candidates must have resided in the UK for 3 years to meet BPSS eligibility requirements. If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS have signed the Armed Forces covenant and are a forces friendly employer.
Apr 24, 2026
Full time
Customer Service Coordinator Working hours: Monday- Friday covering on a rotary basis in the office from 7am to 6pm. 7am-3.30pm, 8am-4.30pm, 9am - 5.30pm, 9.30am- 6pm Weekend work is expected and bank holidays on a rotary basis, roughly 1 in 3 weekends. Overview: As a Service Delivery Coordinator, you will play a vital role in managing customer service operations for a diverse range of current clients at our Chorley Head Office as well as supporting calls and email queries for a new big client into Banbury. You will be the primary point of contact for our customers, handling a variety of tasks including issue resolution, collection arrangements, credit processing, case management, SLA & KPI management and managing claims for lost packages. This position requires a strong focus on customer service, excellent communication skills, and the ability to coordinate across multiple departments and systems to ensure timely resolution of customer queries and challenges. Key Responsibilities: CRM Management: Use our CRM management system to log, track, and update customer inquiries, ensuring all data is accurately recorded and managed for effective resolution. Customer Communication: Manage customer interactions via phone and email, ensuring clear, professional communication and maintaining positive customer relationships. Arranging Collections and Raising Credits: Coordinate collections for returns or damaged goods and raise credits as needed to resolve customer concerns regarding invoicing or deliveries. Handling Lost Packages: Conduct investigations for lost packages in collaboration with our third-party carriers. Raise claims forms and follow up on the status to ensure prompt resolutions. Cross-department Collaboration: Work closely with internal departments (such as logistics, finance, and operations) to resolve issues raised by customers, ensuring timely and accurate solutions. Client Knowledge and System Familiarity: Gain in-depth knowledge of up to 19 client accounts, learning their individual processes, preferences, and requirements. Navigate and manage 4 different systems and follow the procedures outlined in the new training matrix to effectively address customer needs. Support of new client take on supporting unblocking issues, liaising with DC operations to resolve issues Employee of the month reward! Desired Skills and Experience: Customer Service Experience: Proven experience working within a customer service environment, handling difficult customers and challenging queries. Problem-solving Ability: Strong drive and determination to deliver excellent customer service, with evidence of going above and beyond to resolve issues and exceed customer expectations. Transport Handling: Experience in transport handling is an advantage, particularly in managing logistical challenges and resolving issues related to delivery or shipment. Strong Communication Skills: Confident and professional in communicating with both customers and internal teams. The ability to remain calm and effective under pressure is essential. Willingness to Learn: Demonstrated ability to learn new systems and processes quickly and effectively, with a proactive attitude toward acquiring new knowledge and skills. Attributes: Strong problem-solving skills and ability to handle multiple tasks simultaneously. High level of attention to detail, ensuring that all customer interactions and records are accurate. Ability to work independently and as part of a team to meet goals and objectives. A positive, customer-focused attitude with a passion for providing exceptional service. Place of Work: This role is based at the TVS Supply Chain Solutions Chorley Head Office. Occasional travel may be required to other sites. Current working hours: Monday- Friday covering on a rota d basis in the office from 7am to 6pm. Could be subject to change in line with business needs (as above) MUST be willing to cover weekend and bank holidays in holidays and sickness In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills. Your package will include: Competitive Salary Pension scheme with up to 6% employer matched contributions Life assurance 25 days holiday + 8 statutory bank holidays Holiday buy-back scheme (5 additional days available) Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria). Established hybrid working structure Enhanced maternity and paternity leave Employee Assistance Programme supporting wellness with immediate access for you and your family to: Virtual GP consultations and second opinions Mental health support and counselling Online physiotherapy Access to CONNECTPlus long-term health condition support Wellbeing and healthy living support Cycle to work scheme Professional Membership and Study Sponsorship Quarterly employee recognition awards Employee referral scheme with financial reward Benefits hub with employee retail discount Discounted eye test vouchers At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers. Security Clearance Requirement Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance. This process includes verification of identity, right to work in the UK, employment history, and a basic criminal records check for unspent convictions. Please note that candidates must have resided in the UK for 3 years to meet BPSS eligibility requirements. If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS have signed the Armed Forces covenant and are a forces friendly employer.
A recruitment agency is seeking a Maintenance Support Officer to coordinate repair requests within the housing repairs service. The successful candidate will manage the repairs inbox, communicate with contractors and tenants, and ensure the timely resolution of maintenance issues. The role is predominantly home-based with occasional office attendance. You should have experience in housing, strong communication skills, and excellent organizational abilities.
Apr 24, 2026
Full time
A recruitment agency is seeking a Maintenance Support Officer to coordinate repair requests within the housing repairs service. The successful candidate will manage the repairs inbox, communicate with contractors and tenants, and ensure the timely resolution of maintenance issues. The role is predominantly home-based with occasional office attendance. You should have experience in housing, strong communication skills, and excellent organizational abilities.
NEW VACANCY! (PK9221) DESIGN PROJECT CO-ORDINATOR - 6 MONTH CONTRACT NORTHANTS SALARY GUIDE 28-30K (There is Flexibility Depending on Experience) Working Hours: 8:30am till 5pm - 4 DAYS IN THE OFFICE / 1 DAY WFH Our client is one of the UK's largest independent corrugated packaging manufacturers. Their converting services range from high volume transit cases to retail ready packaging, and they offer a full service in all customer box design requirements to clients in FMCG and Food markets. They are currently looking to recruit a Design Project Coordinator to join their team. You will be responsible for managing and administering targeted customer projects from initial brief through to final delivery of created materials. This includes coordinating both structural and artwork processes to ensure projects are delivered accurately and on time. The role also supports the onboarding of new business for targeted customer accounts, ensuring a smooth and efficient transition from concept to launch. Key Responsibilities: Follow Right First Time principles, supporting the development and optimisation of tools, systems and ways of working Collate, assess and validate project briefs from customers and internal stakeholders Book project briefs onto company systems, including both structural & artwork processes Manage project activities end-to-end, ensuring all key stages are tracked, communicated and delivered Ensure all project steps are completed efficiently and within agreed timelines, providing regular updates to stakeholders Lead and support project coordination through a structured stage-gate process, including trials and onboarding Identify and apply Value Creation opportunities and Total Cost of Ownership principles Support the coordination and completion of customer technical specifications Assist in the development of logistics plans, including optimisation of inbound palletisation solutions Liaise with stakeholders to support the quality complaints process, including root cause analysis and preventative actions Maintain system accuracy, ensuring obsolete materials are correctly managed as new materials are introduced Work to customer launch timelines, ensuring approvals are secured and production tools (formes and stereos) are ordered and delivered Develop and maintain detailed customer requirement documentation Accuracy and on-time delivery of projects in line with customer requirements Timely handover of order-ready items to customer service for order placement Customer satisfaction and feedback, particularly in product development areas Effective and timely resolution of complaints in line with defined response targets Requirements: Ability to interpret technical documentation such as structural drawings and artwork files Familiarity with FEFCO styles, machine routings, and material compositions Knowledge of palletisation software Understanding of supply chain processes and Total Cost of Ownership principles Strong team player with the ability to influence and drive performance across teams Highly organised, motivated, and adaptable in a fast-paced environment Excellent attention to detail Strong analytical and problem-solving skills Ability to work independently and manage workload effectively Experience supporting complaint investigations and resolution processes Confident communicator, both written and verbal, with internal and external stakeholders Proficient in Microsoft Office applications Experience using SAP business systems
Apr 24, 2026
Contractor
NEW VACANCY! (PK9221) DESIGN PROJECT CO-ORDINATOR - 6 MONTH CONTRACT NORTHANTS SALARY GUIDE 28-30K (There is Flexibility Depending on Experience) Working Hours: 8:30am till 5pm - 4 DAYS IN THE OFFICE / 1 DAY WFH Our client is one of the UK's largest independent corrugated packaging manufacturers. Their converting services range from high volume transit cases to retail ready packaging, and they offer a full service in all customer box design requirements to clients in FMCG and Food markets. They are currently looking to recruit a Design Project Coordinator to join their team. You will be responsible for managing and administering targeted customer projects from initial brief through to final delivery of created materials. This includes coordinating both structural and artwork processes to ensure projects are delivered accurately and on time. The role also supports the onboarding of new business for targeted customer accounts, ensuring a smooth and efficient transition from concept to launch. Key Responsibilities: Follow Right First Time principles, supporting the development and optimisation of tools, systems and ways of working Collate, assess and validate project briefs from customers and internal stakeholders Book project briefs onto company systems, including both structural & artwork processes Manage project activities end-to-end, ensuring all key stages are tracked, communicated and delivered Ensure all project steps are completed efficiently and within agreed timelines, providing regular updates to stakeholders Lead and support project coordination through a structured stage-gate process, including trials and onboarding Identify and apply Value Creation opportunities and Total Cost of Ownership principles Support the coordination and completion of customer technical specifications Assist in the development of logistics plans, including optimisation of inbound palletisation solutions Liaise with stakeholders to support the quality complaints process, including root cause analysis and preventative actions Maintain system accuracy, ensuring obsolete materials are correctly managed as new materials are introduced Work to customer launch timelines, ensuring approvals are secured and production tools (formes and stereos) are ordered and delivered Develop and maintain detailed customer requirement documentation Accuracy and on-time delivery of projects in line with customer requirements Timely handover of order-ready items to customer service for order placement Customer satisfaction and feedback, particularly in product development areas Effective and timely resolution of complaints in line with defined response targets Requirements: Ability to interpret technical documentation such as structural drawings and artwork files Familiarity with FEFCO styles, machine routings, and material compositions Knowledge of palletisation software Understanding of supply chain processes and Total Cost of Ownership principles Strong team player with the ability to influence and drive performance across teams Highly organised, motivated, and adaptable in a fast-paced environment Excellent attention to detail Strong analytical and problem-solving skills Ability to work independently and manage workload effectively Experience supporting complaint investigations and resolution processes Confident communicator, both written and verbal, with internal and external stakeholders Proficient in Microsoft Office applications Experience using SAP business systems
Cityworx are recruiting for an experienced Sales Ledger & Billing Coordinator to join an established care business based in the Southwark area. on a part time basis, 3 days a week. We are seeking an accurate, methodical and hands-on Sales Ledger & Billing Coordinator to take ownership of our weekly billing process. This role is critical to maintaining cash flow and preventing downstream credit control issues. It requires strong attention to detail, confidence working with data, and the ability to operate at pace across multiple systems. The role will involve working across care management systems, plus Sage 50, Excel, and invoicing portals, ensuring billing is accurate. Key Responsibilities Prepare and raise weekly invoices across all care packages within strict deadlines. Validate hours against timesheets and care schedules using OneTouch. Process and raise invoices within Sage 50, ensuring all billing information is accurate and complete. Apply correct charge rates, including HCAs, nurses, enhanced rates, and bank holiday rates where applicable. Confirm purchase order numbers, funding details, and client billing instructions are correct. Submit invoices via customer invoicing portals, including Tradeshift where required. Sales Ledger & Data Management Maintain and manage the sales ledger within Sage 50. Reconcile OneTouch data against scheduled hours and actual service delivery. Use Excel, including VLOOKUPs and data validation techniques, to analyse and verify billing data. Identify discrepancies promptly and work with relevant teams to resolve issues. Take ownership of data accuracy, ensuring all records are complete, up to date, and audit-ready. Query Resolution & Team Coordination Act as the first point of contact for invoice queries and billing discrepancies. Investigate and resolve issues using system data and supporting documentation wherever possible. Escalate complex queries to the Finance Manager or Credit Control team when required. Work closely with Credit Control to ensure a smooth and accurate handover of invoices. Highlight recurring issues and support continuous improvements to billing processes. Maintain strong communication across finance and operations teams to ensure efficient workflow and service delivery. For this role, you will need experince in Excel, Sage 50, invoicing portals, as well previous experience in a fast-paced sales ledger or billing role. This role is office based, 3 days a week.
Apr 23, 2026
Full time
Cityworx are recruiting for an experienced Sales Ledger & Billing Coordinator to join an established care business based in the Southwark area. on a part time basis, 3 days a week. We are seeking an accurate, methodical and hands-on Sales Ledger & Billing Coordinator to take ownership of our weekly billing process. This role is critical to maintaining cash flow and preventing downstream credit control issues. It requires strong attention to detail, confidence working with data, and the ability to operate at pace across multiple systems. The role will involve working across care management systems, plus Sage 50, Excel, and invoicing portals, ensuring billing is accurate. Key Responsibilities Prepare and raise weekly invoices across all care packages within strict deadlines. Validate hours against timesheets and care schedules using OneTouch. Process and raise invoices within Sage 50, ensuring all billing information is accurate and complete. Apply correct charge rates, including HCAs, nurses, enhanced rates, and bank holiday rates where applicable. Confirm purchase order numbers, funding details, and client billing instructions are correct. Submit invoices via customer invoicing portals, including Tradeshift where required. Sales Ledger & Data Management Maintain and manage the sales ledger within Sage 50. Reconcile OneTouch data against scheduled hours and actual service delivery. Use Excel, including VLOOKUPs and data validation techniques, to analyse and verify billing data. Identify discrepancies promptly and work with relevant teams to resolve issues. Take ownership of data accuracy, ensuring all records are complete, up to date, and audit-ready. Query Resolution & Team Coordination Act as the first point of contact for invoice queries and billing discrepancies. Investigate and resolve issues using system data and supporting documentation wherever possible. Escalate complex queries to the Finance Manager or Credit Control team when required. Work closely with Credit Control to ensure a smooth and accurate handover of invoices. Highlight recurring issues and support continuous improvements to billing processes. Maintain strong communication across finance and operations teams to ensure efficient workflow and service delivery. For this role, you will need experince in Excel, Sage 50, invoicing portals, as well previous experience in a fast-paced sales ledger or billing role. This role is office based, 3 days a week.
Join Our Team as a Scheduling Coordinator! Full-time, office-based position . There is no hybrid working or working from home available. Working hours are 08:30 - 17:00 (1 hour lunch) with a salary of 28,000 Are you a proactive communicator with a flair for organisation? Do you thrive in a fast-paced environment where customer satisfaction is key? If so, we have an exciting opportunity for you! Our client, a leading player in the Utilities industry, is seeking a Scheduling Coordinator to join their dynamic team in High Wycombe on a permanent basis. About the Role: As a Scheduling Coordinator, you will play a crucial role in arranging, planning, and coordinating the activities of our field engineers. You'll be the first point of contact for customers, ensuring that their queries are resolved efficiently and that service delivery is second to none. Your efforts will directly contribute to maximising engineer utilisation and achieving KPI-based revenue and activity targets. Key Responsibilities: Schedule Preventative Maintenance visits and Reactive Calls, ensuring timely resolutions. Coordinate Remedial Works following PPM and Reactive visits. Liaise with customers and engineers to enhance scheduling productivity and service quality. Manage frontline customer calls, addressing inquiries and concerns promptly. Ensure all service visits are booked efficiently, maximising productivity. Maintain communication with customers regarding KPIs and service updates. Collaborate across teams to manage national and key accounts seamlessly. Handle subcontractor scheduling, ensuring compliance with company standards. Assist in maintaining the service management database and track work completion. What We're Looking For: Essential Skills: - Excellent communication abilities with customers, manufacturers, and internal teams. - Strong problem-solving skills to resolve customer issues effectively. - Numeracy skills to understand and act on KPI information. - Team-oriented attitude with a focus on delivering exceptional customer service. - Proficiency in IT (Word, Excel, and Outlook). - Resilience and adaptability in a busy service environment. Desirable Skills: - Product and parts knowledge (training will be provided). - Quick thinking, organised, and capable of learning swiftly. - Detail-oriented with the ability to work under pressure. Why Join Us? Be part of a team that values excellence and customer satisfaction. Enjoy a supportive work environment that encourages professional growth. Contribute to a company that priorities its employees and fosters a culture of collaboration. If you're ready to take the next step in your career and make a meaningful impact, we want to hear from you! Apply today and bring your passion for organisation and customer service to our client's team! How to Apply: To express your interest, please submit your CV and a brief cover letter detailing your relevant experience. We can't wait to meet you! Location: High Wycombe Contract Type: Permanent Industry: Utilities Join us and help shape the future of customer service in the Utilities sector! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 23, 2026
Full time
Join Our Team as a Scheduling Coordinator! Full-time, office-based position . There is no hybrid working or working from home available. Working hours are 08:30 - 17:00 (1 hour lunch) with a salary of 28,000 Are you a proactive communicator with a flair for organisation? Do you thrive in a fast-paced environment where customer satisfaction is key? If so, we have an exciting opportunity for you! Our client, a leading player in the Utilities industry, is seeking a Scheduling Coordinator to join their dynamic team in High Wycombe on a permanent basis. About the Role: As a Scheduling Coordinator, you will play a crucial role in arranging, planning, and coordinating the activities of our field engineers. You'll be the first point of contact for customers, ensuring that their queries are resolved efficiently and that service delivery is second to none. Your efforts will directly contribute to maximising engineer utilisation and achieving KPI-based revenue and activity targets. Key Responsibilities: Schedule Preventative Maintenance visits and Reactive Calls, ensuring timely resolutions. Coordinate Remedial Works following PPM and Reactive visits. Liaise with customers and engineers to enhance scheduling productivity and service quality. Manage frontline customer calls, addressing inquiries and concerns promptly. Ensure all service visits are booked efficiently, maximising productivity. Maintain communication with customers regarding KPIs and service updates. Collaborate across teams to manage national and key accounts seamlessly. Handle subcontractor scheduling, ensuring compliance with company standards. Assist in maintaining the service management database and track work completion. What We're Looking For: Essential Skills: - Excellent communication abilities with customers, manufacturers, and internal teams. - Strong problem-solving skills to resolve customer issues effectively. - Numeracy skills to understand and act on KPI information. - Team-oriented attitude with a focus on delivering exceptional customer service. - Proficiency in IT (Word, Excel, and Outlook). - Resilience and adaptability in a busy service environment. Desirable Skills: - Product and parts knowledge (training will be provided). - Quick thinking, organised, and capable of learning swiftly. - Detail-oriented with the ability to work under pressure. Why Join Us? Be part of a team that values excellence and customer satisfaction. Enjoy a supportive work environment that encourages professional growth. Contribute to a company that priorities its employees and fosters a culture of collaboration. If you're ready to take the next step in your career and make a meaningful impact, we want to hear from you! Apply today and bring your passion for organisation and customer service to our client's team! How to Apply: To express your interest, please submit your CV and a brief cover letter detailing your relevant experience. We can't wait to meet you! Location: High Wycombe Contract Type: Permanent Industry: Utilities Join us and help shape the future of customer service in the Utilities sector! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
