Part time Customer Service Advisor

We are seeking a part time Customer Service Advisor on a temp to perm basis, we are looking for a suitable customer service driven candidates across the following shifts;

Thursday, Friday 1pm-6pm and Saturday 2pm-8pm

(these are set shifts not varied week to week)

Please be aware we are looking for candidates who are looking to fulfil part time work only.

Main duties will include (but not limited to):

• Answer and manage diverse customer calls, emails, and live chats
• Resolve issues, provide advice, and deploy engineers across East Anglia
• Book heating system services and log urgent jobs for over 600 field engineers
• Calm distressed customers and ensure a smooth, professional service journey
• Update systems accurately and liaise with teams to deliver timely solutions

Previous Customer Service experience is essential.

This role is in office only in Norwich, no remote or hybrid working available.

Please apply online or for further details please contact Indiah at Atkinson Moss