BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS An achievable 30% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline Responsible for managing any HR issues while also being able to reward and recognise when needed Demonstrate close attention to detail WHAT YOU BRING TO THE TABLE Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality. Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline. Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business. INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
May 05, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS An achievable 30% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline Responsible for managing any HR issues while also being able to reward and recognise when needed Demonstrate close attention to detail WHAT YOU BRING TO THE TABLE Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality. Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline. Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business. INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS An achievable 30% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline Responsible for managing any HR issues while also being able to reward and recognise when needed Demonstrate close attention to detail WHAT YOU BRING TO THE TABLE Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality. Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline. Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business. INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
May 05, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS An achievable 30% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline Responsible for managing any HR issues while also being able to reward and recognise when needed Demonstrate close attention to detail WHAT YOU BRING TO THE TABLE Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality. Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline. Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business. INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS An achievable 30% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline Responsible for managing any HR issues while also being able to reward and recognise when needed Demonstrate close attention to detail WHAT YOU BRING TO THE TABLE Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality. Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline. Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business. INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
May 05, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS An achievable 30% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline Responsible for managing any HR issues while also being able to reward and recognise when needed Demonstrate close attention to detail WHAT YOU BRING TO THE TABLE Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality. Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline. Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business. INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
Job Title Procurement & Vendor - Senior Professional Job Description Role Overview We are currently seeking a Procurement & Vendor, Senior Professional to join our Global Procurement Solutions (GPS) Team in London. This role presents an excellent opportunity for an experienced procurement and vendor management professional with a strong background in global sourcing, vendor governance, contract management, and stakeholder engagement within a regulated or complex organisational environment. The Procurement & Vendor Professional will be responsible for overseeing and continuously improving the organisation's procurement and vendor management framework. A key focus of the role will be leading the transition from legacy or decentralised procurement practices to a more structured, transparent, and scalable operating model aligned with enterprise procurement standards and risk management requirements. In addition to operational responsibilities you will play a key role in shaping procurement strategy and supporting enterprise initiatives. Core activities include leading complex vendor negotiations, overseeing contract renewals and remediation actions and ensuring procurement activities align with internal policies, and regulatory expectations. The role also includes responsibility for advising and supporting business stakeholders across the organisation, acting as a trusted partner on procurement strategy, vendor selection, and commercial decision-making. The Manager will drive consistency, transparency, and efficiency across procurement processes while balancing commercial outcomes, operational needs, and risk considerations. This is a truly global role, providing procurement and vendor management leadership to Pacific Life Re offices across multiple jurisdictions, including Australia, Singapore, Bermuda, the United Kingdom, Canada, and more. The Global Procurement Solutions (GPS) function is primarily based at Pacific Life's headquarters in Newport Beach, California, ensuring alignment with enterprise-wide procurement policies, controls, and best practices. The position offers significant exposure to global procurement operations, enterprise governance frameworks, and senior stakeholder engagement. It is an excellent opportunity for an experienced procurement professional to have a meaningful impact on the maturity and effectiveness of procurement and vendor management within a global organisation. Role Responsibilities Manage the end-to-end procurement lifecycle, from sourcing and contracting through to invoicing and payment Lead the development, issuance and management of Requests for Proposal (RFPs) and related sourcing activities Draft, review, negotiate and manage vendor contracts in line with company policies and governance standards Manage contract renewals, extensions and terminations proactively to avoid commercial, operational or compliance risks Ensure contractual terms are aligned with business objectives while effectively identifying and mitigating commercial and operational risks Identify cost optimisation and value creation opportunities across the vendor portfolio, including benchmarking and renegotiation initiatives Partner closely with business stakeholders to understand requirements and define appropriate contractual terms and conditions Partner with business leads to shape sourcing strategies aligned to business priorities and long term objectives Collaborate with legal, TPRM and finance teams to ensure full compliance with internal policies, procedures and regulatory requirements Drive continuous improvement in procurement and vendor management processes, tools and controls, including automation where appropriate Support change and transformation initiatives by ensuring third party arrangements are fit for purpose and scalable Conduct regular vendor performance and governance reviews to ensure compliance with agreed service level agreements (SLAs), contractual obligations and company standards Escalate and manage vendor issues and disputes, working collaboratively to achieve timely and commercially sound resolutions Develop and maintain strong vendor relationships to drive service quality, cost efficiency and continuous improvement Provide training and awareness sessions to internal stakeholders on procurement policies, contract management and vendor best practices Undertake additional responsibilities as required to support the effective delivery of the role Skills & Experience Essential 8+ years of experience in contract and vendor management, preferably within the financial services sector Experience using Coupa to manage end-to-end procurement processes, reporting, controls and compliance Experience developing and using dashboards, KPIs and management information (MI) to track spend, vendor performance, risk and compliance Strong knowledge and experience in contract and vendor life-cycle management, contract negotiation and managing vendor relationships Excellent analytical, problem solving and decision-making skills Strong communication and stakeholder management abilities Exceptional attention to detail Desirable Experience of specific re-insurance industry would be desirable but other industries would be considered. Contract related certification preferred - WorldCC and/or CIPS Ability to exercise confidentiality and professionalism in the performance of duties. Competencies and Behaviours: Collaboration, communication, problem solving, analytical thinking, customer focus, data-driven decision making, strategic thinking, and accountability. Ability to model Pacific Life Re's company values and behaviours on a day-to-day basis. Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes. Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leave Healthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefits Savings & Retirement 15% combined employee/employer contributions Wellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values Please click here to view our company values
May 05, 2026
Full time
Job Title Procurement & Vendor - Senior Professional Job Description Role Overview We are currently seeking a Procurement & Vendor, Senior Professional to join our Global Procurement Solutions (GPS) Team in London. This role presents an excellent opportunity for an experienced procurement and vendor management professional with a strong background in global sourcing, vendor governance, contract management, and stakeholder engagement within a regulated or complex organisational environment. The Procurement & Vendor Professional will be responsible for overseeing and continuously improving the organisation's procurement and vendor management framework. A key focus of the role will be leading the transition from legacy or decentralised procurement practices to a more structured, transparent, and scalable operating model aligned with enterprise procurement standards and risk management requirements. In addition to operational responsibilities you will play a key role in shaping procurement strategy and supporting enterprise initiatives. Core activities include leading complex vendor negotiations, overseeing contract renewals and remediation actions and ensuring procurement activities align with internal policies, and regulatory expectations. The role also includes responsibility for advising and supporting business stakeholders across the organisation, acting as a trusted partner on procurement strategy, vendor selection, and commercial decision-making. The Manager will drive consistency, transparency, and efficiency across procurement processes while balancing commercial outcomes, operational needs, and risk considerations. This is a truly global role, providing procurement and vendor management leadership to Pacific Life Re offices across multiple jurisdictions, including Australia, Singapore, Bermuda, the United Kingdom, Canada, and more. The Global Procurement Solutions (GPS) function is primarily based at Pacific Life's headquarters in Newport Beach, California, ensuring alignment with enterprise-wide procurement policies, controls, and best practices. The position offers significant exposure to global procurement operations, enterprise governance frameworks, and senior stakeholder engagement. It is an excellent opportunity for an experienced procurement professional to have a meaningful impact on the maturity and effectiveness of procurement and vendor management within a global organisation. Role Responsibilities Manage the end-to-end procurement lifecycle, from sourcing and contracting through to invoicing and payment Lead the development, issuance and management of Requests for Proposal (RFPs) and related sourcing activities Draft, review, negotiate and manage vendor contracts in line with company policies and governance standards Manage contract renewals, extensions and terminations proactively to avoid commercial, operational or compliance risks Ensure contractual terms are aligned with business objectives while effectively identifying and mitigating commercial and operational risks Identify cost optimisation and value creation opportunities across the vendor portfolio, including benchmarking and renegotiation initiatives Partner closely with business stakeholders to understand requirements and define appropriate contractual terms and conditions Partner with business leads to shape sourcing strategies aligned to business priorities and long term objectives Collaborate with legal, TPRM and finance teams to ensure full compliance with internal policies, procedures and regulatory requirements Drive continuous improvement in procurement and vendor management processes, tools and controls, including automation where appropriate Support change and transformation initiatives by ensuring third party arrangements are fit for purpose and scalable Conduct regular vendor performance and governance reviews to ensure compliance with agreed service level agreements (SLAs), contractual obligations and company standards Escalate and manage vendor issues and disputes, working collaboratively to achieve timely and commercially sound resolutions Develop and maintain strong vendor relationships to drive service quality, cost efficiency and continuous improvement Provide training and awareness sessions to internal stakeholders on procurement policies, contract management and vendor best practices Undertake additional responsibilities as required to support the effective delivery of the role Skills & Experience Essential 8+ years of experience in contract and vendor management, preferably within the financial services sector Experience using Coupa to manage end-to-end procurement processes, reporting, controls and compliance Experience developing and using dashboards, KPIs and management information (MI) to track spend, vendor performance, risk and compliance Strong knowledge and experience in contract and vendor life-cycle management, contract negotiation and managing vendor relationships Excellent analytical, problem solving and decision-making skills Strong communication and stakeholder management abilities Exceptional attention to detail Desirable Experience of specific re-insurance industry would be desirable but other industries would be considered. Contract related certification preferred - WorldCC and/or CIPS Ability to exercise confidentiality and professionalism in the performance of duties. Competencies and Behaviours: Collaboration, communication, problem solving, analytical thinking, customer focus, data-driven decision making, strategic thinking, and accountability. Ability to model Pacific Life Re's company values and behaviours on a day-to-day basis. Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes. Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leave Healthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefits Savings & Retirement 15% combined employee/employer contributions Wellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values Please click here to view our company values
Are you a school or college leaver ready to kick start your career? Looking to grow your skills in a supportive, innovative company? Start Date: 7th October 2026 Contract Length: 18 Months Salary: £18,000 per annum Locations: Manchester Application Deadline: 6th May 2026 Qualification: Level 3 Business Admin Join our Apprenticeship Scheme A Softcat Apprenticeship is a great first step for ambitious school and college leavers ready to start their career. You'll earn while you learn, gaining a recognised qualification alongside hands on experience in a supportive, structured environment. Our award winning programme builds the skills and confidence you need to succeed, with 80% of your time spent on the job and 20% dedicated to off the job training, supported by one of our trusted training providers. Want to hear more from our apprentices? Read their stories here: Softcat Student Success Stories Higherin Sales Operations Apprenticeships If you're analytical, collaborative and enjoy understanding how things work behind the scenes, Sales Operations could be the ideal place to start your career. The team plays a vital role in supporting our 1,000 strong salesforce across the UK and Ireland, helping the business run efficiently as we continue to grow. You'll build confidence, technical knowledge and business awareness while working towards your qualification and adding real value from day one. Roles are available across Sales Support, Sales Enablement, Sales Operations, Opportunity Management and Commercial Sales Operations. As an Apprentice in Sales Operations, you'll be: Supporting sales teams by managing data, processing orders and ensuring accuracy across internal systems Building strong working relationships with Account Managers, customers and internal stakeholders Helping maintain and improve operational workflows to optimise efficiency Analysing information, spotting patterns and contributing insights that support informed decision making Assisting with customer fulfilment processes, technology procurement and operational coordination Collaborating with cross functional teams to deliver an exceptional customer and sales experience We'd love you to have Driven, proactive and eager to take initiative Strong organisational skills and good attention to detail Confident communicator with the ability to build rapport Comfortable working independently and as part of a team Open to learning new systems, processes and tools Entry Requirements Minimum GCSE English & Maths at Level 4/Grade C or above (England candidates only) No previous qualifications at Level 4+ in IT related subjects No previous awarded qualifications at degree/masters/Level 4 (England)/HNC or above in any discipline Must hold a valid Right to Work in the UK Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working - 3 days in the office and 2 days working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs How does our apprenticeship recruitment process work? Our process has four stages: Application > One-Way Video Interview > Virtual Assessment Centre > Final Stage Panel Interview. Initially, you'll be assessed for our Sales Operations area, focusing on your fit with Softcat, interest in the area, and transferable skills. At the Assessment Centre (from May 2026), we'll share the available apprenticeship teams. You'll be able to indicate a first choice, or we'll align you to where you're likely to make the greatest impact. Your final interview will then be for that specific role. Join us To become part of the success story, please apply now Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self. Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We're welcoming to all and passionate about promoting greater diversity in the tech sector.
May 05, 2026
Full time
Are you a school or college leaver ready to kick start your career? Looking to grow your skills in a supportive, innovative company? Start Date: 7th October 2026 Contract Length: 18 Months Salary: £18,000 per annum Locations: Manchester Application Deadline: 6th May 2026 Qualification: Level 3 Business Admin Join our Apprenticeship Scheme A Softcat Apprenticeship is a great first step for ambitious school and college leavers ready to start their career. You'll earn while you learn, gaining a recognised qualification alongside hands on experience in a supportive, structured environment. Our award winning programme builds the skills and confidence you need to succeed, with 80% of your time spent on the job and 20% dedicated to off the job training, supported by one of our trusted training providers. Want to hear more from our apprentices? Read their stories here: Softcat Student Success Stories Higherin Sales Operations Apprenticeships If you're analytical, collaborative and enjoy understanding how things work behind the scenes, Sales Operations could be the ideal place to start your career. The team plays a vital role in supporting our 1,000 strong salesforce across the UK and Ireland, helping the business run efficiently as we continue to grow. You'll build confidence, technical knowledge and business awareness while working towards your qualification and adding real value from day one. Roles are available across Sales Support, Sales Enablement, Sales Operations, Opportunity Management and Commercial Sales Operations. As an Apprentice in Sales Operations, you'll be: Supporting sales teams by managing data, processing orders and ensuring accuracy across internal systems Building strong working relationships with Account Managers, customers and internal stakeholders Helping maintain and improve operational workflows to optimise efficiency Analysing information, spotting patterns and contributing insights that support informed decision making Assisting with customer fulfilment processes, technology procurement and operational coordination Collaborating with cross functional teams to deliver an exceptional customer and sales experience We'd love you to have Driven, proactive and eager to take initiative Strong organisational skills and good attention to detail Confident communicator with the ability to build rapport Comfortable working independently and as part of a team Open to learning new systems, processes and tools Entry Requirements Minimum GCSE English & Maths at Level 4/Grade C or above (England candidates only) No previous qualifications at Level 4+ in IT related subjects No previous awarded qualifications at degree/masters/Level 4 (England)/HNC or above in any discipline Must hold a valid Right to Work in the UK Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working - 3 days in the office and 2 days working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs How does our apprenticeship recruitment process work? Our process has four stages: Application > One-Way Video Interview > Virtual Assessment Centre > Final Stage Panel Interview. Initially, you'll be assessed for our Sales Operations area, focusing on your fit with Softcat, interest in the area, and transferable skills. At the Assessment Centre (from May 2026), we'll share the available apprenticeship teams. You'll be able to indicate a first choice, or we'll align you to where you're likely to make the greatest impact. Your final interview will then be for that specific role. Join us To become part of the success story, please apply now Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self. Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We're welcoming to all and passionate about promoting greater diversity in the tech sector.
Job Title: Quantity Surveyor Location: Hybrid, Walsall based but with travel, Walsall, England, United Kingdom Salary: Up to £50k plus car allowance and benefits An exciting new opportunity for a Quantity Surveyor to join our team running our biggest water projects, with values from £500k to £5M. Reporting to the Senior Quantity Surveyor, you ll work closely with operational managers and subcontractors across several projects, providing commercial support on site and preparing for client/contractor meetings. Youll ensure all systems are adhered to and will be responsible for the day-to-day administration and management of projects under your control ensuring the successful delivery of all contracts. What s the role: Commercial Management and contract administration of projects including the review of customer contract terms and conditions prior to the issue of a quotation and then to assist Project Managers and Engineers in the preparation of contract risk registers. Lead / support the production of budgets, forecasts and monthly CVR s, through identification of risks and opportunities, contract variations, and additional works revenues. Preparation of monthly valuation applications and final accounts. Assisting Project Managers with the cost management and tracking processes. Assisting Project Managers and engineers with assessing the additional time & costs of contract variations and contractual implications. Resolving disputes on behalf of the organisation. Attending customer meetings to support operational staff, if contract terms are or may be an issue, negotiation meetings with customers where contract terms are not agreed and contract finalisation negotiation meetings. Conducting periodic project progress deep dives and report finding to the Commercial Manager, including cost-to-date and cost-to-completion, progress and any contractual issues or problems. Assisting Project Managers and engineers with tendering large projects. Assisting with the implementation of commercial reporting systems, controls and procedures. Participating in lessons learned post contract analysis, report finding and suggesting process improvement. What you ll need: A degree in Quantity Surveying or HNC / HND in Civil or Mechanical Engineering with specific QS experience. Knowledge and experience in the utilities/ civil sector preferably in the water industry A comprehensive working knowledge of NEC3 & 4 contracts and JCT. Have the ability to persuade, influence and negotiate. A full driving licence. What you ll get in return: Exposure to high-profile and rewarding projects. Contributory pension The chance to build your career group-wide and truly develop Salary Up to £50K Car allowance Please contact Harry Sharrard for more information, via LinkedIn.
May 05, 2026
Full time
Job Title: Quantity Surveyor Location: Hybrid, Walsall based but with travel, Walsall, England, United Kingdom Salary: Up to £50k plus car allowance and benefits An exciting new opportunity for a Quantity Surveyor to join our team running our biggest water projects, with values from £500k to £5M. Reporting to the Senior Quantity Surveyor, you ll work closely with operational managers and subcontractors across several projects, providing commercial support on site and preparing for client/contractor meetings. Youll ensure all systems are adhered to and will be responsible for the day-to-day administration and management of projects under your control ensuring the successful delivery of all contracts. What s the role: Commercial Management and contract administration of projects including the review of customer contract terms and conditions prior to the issue of a quotation and then to assist Project Managers and Engineers in the preparation of contract risk registers. Lead / support the production of budgets, forecasts and monthly CVR s, through identification of risks and opportunities, contract variations, and additional works revenues. Preparation of monthly valuation applications and final accounts. Assisting Project Managers with the cost management and tracking processes. Assisting Project Managers and engineers with assessing the additional time & costs of contract variations and contractual implications. Resolving disputes on behalf of the organisation. Attending customer meetings to support operational staff, if contract terms are or may be an issue, negotiation meetings with customers where contract terms are not agreed and contract finalisation negotiation meetings. Conducting periodic project progress deep dives and report finding to the Commercial Manager, including cost-to-date and cost-to-completion, progress and any contractual issues or problems. Assisting Project Managers and engineers with tendering large projects. Assisting with the implementation of commercial reporting systems, controls and procedures. Participating in lessons learned post contract analysis, report finding and suggesting process improvement. What you ll need: A degree in Quantity Surveying or HNC / HND in Civil or Mechanical Engineering with specific QS experience. Knowledge and experience in the utilities/ civil sector preferably in the water industry A comprehensive working knowledge of NEC3 & 4 contracts and JCT. Have the ability to persuade, influence and negotiate. A full driving licence. What you ll get in return: Exposure to high-profile and rewarding projects. Contributory pension The chance to build your career group-wide and truly develop Salary Up to £50K Car allowance Please contact Harry Sharrard for more information, via LinkedIn.
Advanced Specialist - Product Management (Science) In this role, you will lead the development and growth of science-focused vocational products and services, shaping propositions that meet customer needs and drive commercial success. This role aligns to industry-level titles such as Product Manager (Education/Science) or Portfolio Product Manager. The Role As Advanced Specialist in Product Management (Science), you'll shape market-winning vocational science products that make a real difference to learners, educators, and employers. Working with teams across product, marketing, sales and assessment, you'll turn deep market insight into compelling propositions that drive growth, improve teacher and learner experience, and strengthen Pearson's position in the science education market. In your first six months, you'll build strong sector insight, sharpen product propositions, and influence priorities across your qualification portfolio. This role entails a wide breadth of leadership and management - from strategy and P&L ownership through to hands on product development and stakeholder engagement - all with a clear customer-centric focus. Want to explore the full scope of the role? Click here to view the complete Job Description. What You'll Own End to end ownership of a qualification product portfolio, from development to launch and through its lifecycle Market leading product and service propositions with clear customer value and strong commercial performance P&L accountability, working with internal stakeholders to establish sales forecasts and targets to deliver according to budget Evidence led decisions on investment, growth and product retirement Cross-functional delivery, ensuring products are launched on time, to budget, and to quality What You'll Do Build deep insight into customers, learners, competitors, and education policy to spot opportunities early Define clear product requirements and propositions aligned to sector needs and regulatory expectations Collaborate with development teams, employers, and external stakeholders to design and validate products Develop and deliver high-quality teaching, learning and assessment support Lead stakeholder engagement, including customer briefings, stakeholder panels, advisory groups, and sector events Partner with sales, marketing, and support teams to deliver clear messaging, effective onboarding, and excellent customer experiences Track performance and learner outcomes, using data to drive continual improvement About You You bring strong product management experience and a genuine passion for vocational education. You're commercially minded, confident working with data, and comfortable influencing across virtual, cross-functional teams. You're someone who: Thinks strategically and enjoys practically developing solutions Puts learners and customers at the heart of decision-making Builds trusted relationships with internal and external stakeholdersShows leadership in complex, evolving environments What You'll Get The opportunity to shape leading educational products with real-world impact Broad exposure across qualifications, assessments, digital and service-based solutions Ongoing professional development and opportunities to grow your product leadership career Competitive reward and benefits Ready to Make an Impact? Apply now and help shape the future of vocational science education with Pearson. Equal Employment Opportunity Statement Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing .
May 05, 2026
Full time
Advanced Specialist - Product Management (Science) In this role, you will lead the development and growth of science-focused vocational products and services, shaping propositions that meet customer needs and drive commercial success. This role aligns to industry-level titles such as Product Manager (Education/Science) or Portfolio Product Manager. The Role As Advanced Specialist in Product Management (Science), you'll shape market-winning vocational science products that make a real difference to learners, educators, and employers. Working with teams across product, marketing, sales and assessment, you'll turn deep market insight into compelling propositions that drive growth, improve teacher and learner experience, and strengthen Pearson's position in the science education market. In your first six months, you'll build strong sector insight, sharpen product propositions, and influence priorities across your qualification portfolio. This role entails a wide breadth of leadership and management - from strategy and P&L ownership through to hands on product development and stakeholder engagement - all with a clear customer-centric focus. Want to explore the full scope of the role? Click here to view the complete Job Description. What You'll Own End to end ownership of a qualification product portfolio, from development to launch and through its lifecycle Market leading product and service propositions with clear customer value and strong commercial performance P&L accountability, working with internal stakeholders to establish sales forecasts and targets to deliver according to budget Evidence led decisions on investment, growth and product retirement Cross-functional delivery, ensuring products are launched on time, to budget, and to quality What You'll Do Build deep insight into customers, learners, competitors, and education policy to spot opportunities early Define clear product requirements and propositions aligned to sector needs and regulatory expectations Collaborate with development teams, employers, and external stakeholders to design and validate products Develop and deliver high-quality teaching, learning and assessment support Lead stakeholder engagement, including customer briefings, stakeholder panels, advisory groups, and sector events Partner with sales, marketing, and support teams to deliver clear messaging, effective onboarding, and excellent customer experiences Track performance and learner outcomes, using data to drive continual improvement About You You bring strong product management experience and a genuine passion for vocational education. You're commercially minded, confident working with data, and comfortable influencing across virtual, cross-functional teams. You're someone who: Thinks strategically and enjoys practically developing solutions Puts learners and customers at the heart of decision-making Builds trusted relationships with internal and external stakeholdersShows leadership in complex, evolving environments What You'll Get The opportunity to shape leading educational products with real-world impact Broad exposure across qualifications, assessments, digital and service-based solutions Ongoing professional development and opportunities to grow your product leadership career Competitive reward and benefits Ready to Make an Impact? Apply now and help shape the future of vocational science education with Pearson. Equal Employment Opportunity Statement Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing .
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS An achievable 30% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline Responsible for managing any HR issues while also being able to reward and recognise when needed Demonstrate close attention to detail WHAT YOU BRING TO THE TABLE Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality. Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline. Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business. INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
May 05, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS An achievable 30% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline Responsible for managing any HR issues while also being able to reward and recognise when needed Demonstrate close attention to detail WHAT YOU BRING TO THE TABLE Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality. Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline. Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business. INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
Customer Success Manager Barnsley - Office Based Up to £40,000 The Opportunity: The role plays a key part in making sure customers get real value from services from day one. You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention. The Role: Take ownership of complex or cross-team customer issues that need escalation. Monitor customer usage and satisfaction to identify risks and improvement opportunities. Support Account Managers with impact reports, account reviews and renewal conversations, using clear evidence around usage, engagement and outcomes. Identify early signs of disengagement or underuse and support improvement plans. Clearly demonstrate the value delivered by services, ensuring customers understand the impact and depth of support provided. Own the full onboarding and offboarding journey for customers. Skills Required: Previous experience within a Customer Success or similar role. Experience supporting customers through service change or digital transformation. Strong communication and relationship-building skills. Experience using CRM or support tools such as Zendesk or Salesforce. Comfortable using data to understand engagement and drive improvement. Experience supporting onboarding or delivering customer training. Ability to identify risk signals and opportunities from customer behaviour. Experience working within the Public Sector, Education, Health, Tech or similar industry would be desirable. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
May 05, 2026
Full time
Customer Success Manager Barnsley - Office Based Up to £40,000 The Opportunity: The role plays a key part in making sure customers get real value from services from day one. You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention. The Role: Take ownership of complex or cross-team customer issues that need escalation. Monitor customer usage and satisfaction to identify risks and improvement opportunities. Support Account Managers with impact reports, account reviews and renewal conversations, using clear evidence around usage, engagement and outcomes. Identify early signs of disengagement or underuse and support improvement plans. Clearly demonstrate the value delivered by services, ensuring customers understand the impact and depth of support provided. Own the full onboarding and offboarding journey for customers. Skills Required: Previous experience within a Customer Success or similar role. Experience supporting customers through service change or digital transformation. Strong communication and relationship-building skills. Experience using CRM or support tools such as Zendesk or Salesforce. Comfortable using data to understand engagement and drive improvement. Experience supporting onboarding or delivering customer training. Ability to identify risk signals and opportunities from customer behaviour. Experience working within the Public Sector, Education, Health, Tech or similar industry would be desirable. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
This Private Tax Assistant Manager role involves managing a diverse portfolio of private tax clients - including HNWI's, land & estates, agriculture, entrepreneurs, partnerships & trusts, in addition to providing excellent tax advisory & compliance services and work closely with the senior leadership team to mentor juniors. Client Details Our client is a Top-10 accountancy firm and growing their Salisbury-based tax team after substantial growth and internal progression. They pride themselves on their commitment to providing exceptional customer service and their ability to create innovative solutions for their clients. With their focus on talent development and open progression pathways, our client is eager to speak with skilled and ambitious candidates from all walks of experience. Description Managing a portfolio of clients in the professional services industry. Providing tax advisory and compliance services. Working closely with the tax team to deliver top-quality service. Ensuring client satisfaction and building strong relationships. Staying updated with tax legislation changes and informing clients accordingly. Identifying opportunities to provide additional services to clients. Contributing to team meetings and firm-wide training sessions. Assisting with internal projects as required. Profile A successful Private Tax Assistant Manager should have: Hold a professional qualification in tax or accountancy - CTA, ACA, ACCA, CA or equivalent. Client management experience in a UK accountancy practice. Excellent communication skills, both written and verbal. Strong organisational and time management skills. Knowledge of current tax legislation and compliance regulations. Ability to build strong relationships with clients and team members. Job Offer A competitive salary in the range of 40,000 - 50,000 per year. Comprehensive benefits package - can be discussed upon enquiry. Opportunity to work in a supportive and professional environment. Structured career progression and development opportunities. Chance to work with a diverse portfolio of clients across a broad spectrum of industries and specialisms. Please apply if you are looking to advance your career in a dynamic and internationally renowned firm. We look forward to receiving your application.
May 05, 2026
Full time
This Private Tax Assistant Manager role involves managing a diverse portfolio of private tax clients - including HNWI's, land & estates, agriculture, entrepreneurs, partnerships & trusts, in addition to providing excellent tax advisory & compliance services and work closely with the senior leadership team to mentor juniors. Client Details Our client is a Top-10 accountancy firm and growing their Salisbury-based tax team after substantial growth and internal progression. They pride themselves on their commitment to providing exceptional customer service and their ability to create innovative solutions for their clients. With their focus on talent development and open progression pathways, our client is eager to speak with skilled and ambitious candidates from all walks of experience. Description Managing a portfolio of clients in the professional services industry. Providing tax advisory and compliance services. Working closely with the tax team to deliver top-quality service. Ensuring client satisfaction and building strong relationships. Staying updated with tax legislation changes and informing clients accordingly. Identifying opportunities to provide additional services to clients. Contributing to team meetings and firm-wide training sessions. Assisting with internal projects as required. Profile A successful Private Tax Assistant Manager should have: Hold a professional qualification in tax or accountancy - CTA, ACA, ACCA, CA or equivalent. Client management experience in a UK accountancy practice. Excellent communication skills, both written and verbal. Strong organisational and time management skills. Knowledge of current tax legislation and compliance regulations. Ability to build strong relationships with clients and team members. Job Offer A competitive salary in the range of 40,000 - 50,000 per year. Comprehensive benefits package - can be discussed upon enquiry. Opportunity to work in a supportive and professional environment. Structured career progression and development opportunities. Chance to work with a diverse portfolio of clients across a broad spectrum of industries and specialisms. Please apply if you are looking to advance your career in a dynamic and internationally renowned firm. We look forward to receiving your application.
Premier Technical Recruitment
Gloucester, Gloucestershire
Technical Sales Engineer / Key Account Manager Tewkesbury / Gloucester / Surrounding area To c 55k + car allowance + generous benefits Our client has been established for almost half a century and specialise in the provision of precision engineered components and solutions for supply across a diverse range of industry sectors worldwide. They are now seeking to recruit an experienced and proactive Technical Sales Engineer / Key Account Manager to complement their professional Sales and Business Development team, and both identify and develop profitable new business streams as well as maintain and maximise results from existing customer relationships in line with the required targets of the business. Based near Gloucester and reporting to the Head of Sales and Business Development, the successful Technical Sales Engineer will be an exceptional communicator and skilled relationship builder at all levels, able to negotiate and influence both internal and external customers to ensure service levels achieve and exceed world class levels. Tasked with all aspects of successful sales and business development activities from customer contact and relationship building, managing your pipeline and delivering the highest levels of quality and customer satisfaction, you will develop a comprehensive understanding of the needs of your clients in order to deliver solutions and align with their own business objectives and demands. Core duties for this varied and challenging role will include (but not be limited to): Reviewing incoming business opportunities and outgoing quotation cases to ensure accurate and profitable solutions align with business KPI's Assisting with development of the business strategy for market opportunities Liaise with all other departments to ensure requirements can be met - or negotiate alternatives with the customer as required Customer liaison at all levels including site visits and trade fair attendance Converting opportunities into successful purchase orders and providing a comprehensive introduction of new contracts to colleagues to ensure all contractual / specification / quality aspects are captured and implemented Reporting to the senior management on Business Development activity, quotations and win rate CRM Management Knowledge and experience to make Bid/no Bid decisions It is envisaged that the successful Technical Sales Engineer candidate will realistically be qualified to at least HNC level or above in a relevant Production Engineering, Sales and Marketing or Project Management discipline and essentially demonstrate extensive knowledge of modern CNC manufacturing methods for producing high precision parts from 3mm to 3m in size, and expertise in materials, processes, treatments, and quality requirements associated with high-compliance industry sectors. You will be based near Tewkesbury and possess excellent negotiating skills at all levels and demonstrable commercial acumen along with a proven successful track record of winning new business in compliance-led technical and engineering industries and in a senior role bidding for high-compliance work packages, with knowledge of CNC machining and quotations / contracts activity proving distinctly advantageous. Contact the Sales Team at Premier Technical Recruitment on (phone number removed) or email your cv in confidence to (url removed) for further details.
May 05, 2026
Full time
Technical Sales Engineer / Key Account Manager Tewkesbury / Gloucester / Surrounding area To c 55k + car allowance + generous benefits Our client has been established for almost half a century and specialise in the provision of precision engineered components and solutions for supply across a diverse range of industry sectors worldwide. They are now seeking to recruit an experienced and proactive Technical Sales Engineer / Key Account Manager to complement their professional Sales and Business Development team, and both identify and develop profitable new business streams as well as maintain and maximise results from existing customer relationships in line with the required targets of the business. Based near Gloucester and reporting to the Head of Sales and Business Development, the successful Technical Sales Engineer will be an exceptional communicator and skilled relationship builder at all levels, able to negotiate and influence both internal and external customers to ensure service levels achieve and exceed world class levels. Tasked with all aspects of successful sales and business development activities from customer contact and relationship building, managing your pipeline and delivering the highest levels of quality and customer satisfaction, you will develop a comprehensive understanding of the needs of your clients in order to deliver solutions and align with their own business objectives and demands. Core duties for this varied and challenging role will include (but not be limited to): Reviewing incoming business opportunities and outgoing quotation cases to ensure accurate and profitable solutions align with business KPI's Assisting with development of the business strategy for market opportunities Liaise with all other departments to ensure requirements can be met - or negotiate alternatives with the customer as required Customer liaison at all levels including site visits and trade fair attendance Converting opportunities into successful purchase orders and providing a comprehensive introduction of new contracts to colleagues to ensure all contractual / specification / quality aspects are captured and implemented Reporting to the senior management on Business Development activity, quotations and win rate CRM Management Knowledge and experience to make Bid/no Bid decisions It is envisaged that the successful Technical Sales Engineer candidate will realistically be qualified to at least HNC level or above in a relevant Production Engineering, Sales and Marketing or Project Management discipline and essentially demonstrate extensive knowledge of modern CNC manufacturing methods for producing high precision parts from 3mm to 3m in size, and expertise in materials, processes, treatments, and quality requirements associated with high-compliance industry sectors. You will be based near Tewkesbury and possess excellent negotiating skills at all levels and demonstrable commercial acumen along with a proven successful track record of winning new business in compliance-led technical and engineering industries and in a senior role bidding for high-compliance work packages, with knowledge of CNC machining and quotations / contracts activity proving distinctly advantageous. Contact the Sales Team at Premier Technical Recruitment on (phone number removed) or email your cv in confidence to (url removed) for further details.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. The Operational Insight Lead is a key role with accountability for operational measurement trend analysis and reporting. They set the strategy and apply the governance that ensures operational signals are captured, analysed and turned into action. The role provides a single, objective view of operational performance across Playout and Live Content Operations. The role exists to ensure leaders, managers and delivery teams are working from the same set of trusted facts when making decisions about service quality, efficiency, resilience and operational readiness. The role works at the intersection of operations, technology and improvement. It partners closely with operational leaders and internal customers to understand how the operation is expected to perform, what outcomes matter most, and where clarity is required. From this, the role helps define what must be measured, agrees clear and consistent definitions, and ensures measures are accurate, comparable and meaningful in day-to-day decision making. The Operational Insight Lead turns complex operational data into a small number of simple, trusted dashboards, scorecards and review artefacts that are easy to understand and use across different disciplines. These artefacts are designed to surface trends, highlight emerging risks or degradation, and make exceptions visible early so action can be taken at the right level and with the right urgency. A key aspect of the role is providing concise, unbiased narrative alongside the data. This narrative explains what has changed, why it matters operationally, and where attention or action is needed. The emphasis is on supporting calm, evidence-led discussions and avoiding noise, speculation or competing versions of the truth. The role is independent by design. It does not set strategy or make operational decisions, nor does it own delivery outcomes. Instead, it provides a reliable and consistent evidence base that enables data-driven decision making, constructive challenge and clear accountability across the operation. By improving the clarity, consistency and trust in operational measurement, the Operational Insight Lead supports learning, continuous improvement and more effective handover from change into live operation, helping Playout and Live Content Operations operate with greater confidence under pressure. What you'll do Partner with Playout, Platform Control, Live Content Operations, internal customers and external partners to define and maintain operational measures that indicate service quality, efficiency, reliability and readiness Own the design and maintenance of the single service scorecard and definitions so one set of numbers is trusted across CT&I and Operations; maintain a balanced view of quality, experience and efficiency Publish concise narrative reporting that quantifies customer, operator and cost impact and drives decision and action Promote consistent data definitions and alignment across systems and teams Monitor data quality and work with teams to improve accuracy and completeness Track operational snags from project handovers; report progress and recurring themes Run the operational review cadence and track agreed actions to closure Maintain the problem and known-error backlog; link tickets to incidents, RCAs and changes so learning is captured and prevents recurrence Ways of Working Provide clear, unbiased truth and create belief in the path to improvement Evidence-led, objective and independent Collaborate across Playout Operations, Live Content Operations, Group Playout Capability Management, Technology and Workforce Management while maintaining independence of measurement Work closely with the Operational Analysis team to improve ticket quality, information capture and analytical practices; no direct line reports initially with a possibility of shaping a small specialist team as the function scales Communicate with simplicity; turn data into stories that drive action; champion a lean mindset that removes waste and focuses improvement where it matters most What you'll bring Essential Significant experience in a high-reliability broadcast or media environment Proven experience running operational reviews and representing the voice of the customer, balancing experience metrics with service and efficiency outcomes Demonstrated delivery of trusted dashboards and scorecards that drive leadership action Strong analytical skills to define clear measures, interpret trends and quantify benefits; excellent narrative communication that turns data into action Experience designing measurement frameworks and balanced scorecards covering quality, experience and efficiency Experience tracking snags from change or project handovers into operations Experience mentoring analysts or dotted-line communities of practice to improve ticketing and analysis standards Ability to influence senior stakeholders and facilitate challenging conversations with clarity and empathy Desirable Exposure to continuous improvement (eg Six Sigma or Kaizen), service reliability or safety disciplines Team overview The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. For this role we offer the hybrid working approach with 3 days a week onsite in Osterley campus. Your office space: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
May 05, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. The Operational Insight Lead is a key role with accountability for operational measurement trend analysis and reporting. They set the strategy and apply the governance that ensures operational signals are captured, analysed and turned into action. The role provides a single, objective view of operational performance across Playout and Live Content Operations. The role exists to ensure leaders, managers and delivery teams are working from the same set of trusted facts when making decisions about service quality, efficiency, resilience and operational readiness. The role works at the intersection of operations, technology and improvement. It partners closely with operational leaders and internal customers to understand how the operation is expected to perform, what outcomes matter most, and where clarity is required. From this, the role helps define what must be measured, agrees clear and consistent definitions, and ensures measures are accurate, comparable and meaningful in day-to-day decision making. The Operational Insight Lead turns complex operational data into a small number of simple, trusted dashboards, scorecards and review artefacts that are easy to understand and use across different disciplines. These artefacts are designed to surface trends, highlight emerging risks or degradation, and make exceptions visible early so action can be taken at the right level and with the right urgency. A key aspect of the role is providing concise, unbiased narrative alongside the data. This narrative explains what has changed, why it matters operationally, and where attention or action is needed. The emphasis is on supporting calm, evidence-led discussions and avoiding noise, speculation or competing versions of the truth. The role is independent by design. It does not set strategy or make operational decisions, nor does it own delivery outcomes. Instead, it provides a reliable and consistent evidence base that enables data-driven decision making, constructive challenge and clear accountability across the operation. By improving the clarity, consistency and trust in operational measurement, the Operational Insight Lead supports learning, continuous improvement and more effective handover from change into live operation, helping Playout and Live Content Operations operate with greater confidence under pressure. What you'll do Partner with Playout, Platform Control, Live Content Operations, internal customers and external partners to define and maintain operational measures that indicate service quality, efficiency, reliability and readiness Own the design and maintenance of the single service scorecard and definitions so one set of numbers is trusted across CT&I and Operations; maintain a balanced view of quality, experience and efficiency Publish concise narrative reporting that quantifies customer, operator and cost impact and drives decision and action Promote consistent data definitions and alignment across systems and teams Monitor data quality and work with teams to improve accuracy and completeness Track operational snags from project handovers; report progress and recurring themes Run the operational review cadence and track agreed actions to closure Maintain the problem and known-error backlog; link tickets to incidents, RCAs and changes so learning is captured and prevents recurrence Ways of Working Provide clear, unbiased truth and create belief in the path to improvement Evidence-led, objective and independent Collaborate across Playout Operations, Live Content Operations, Group Playout Capability Management, Technology and Workforce Management while maintaining independence of measurement Work closely with the Operational Analysis team to improve ticket quality, information capture and analytical practices; no direct line reports initially with a possibility of shaping a small specialist team as the function scales Communicate with simplicity; turn data into stories that drive action; champion a lean mindset that removes waste and focuses improvement where it matters most What you'll bring Essential Significant experience in a high-reliability broadcast or media environment Proven experience running operational reviews and representing the voice of the customer, balancing experience metrics with service and efficiency outcomes Demonstrated delivery of trusted dashboards and scorecards that drive leadership action Strong analytical skills to define clear measures, interpret trends and quantify benefits; excellent narrative communication that turns data into action Experience designing measurement frameworks and balanced scorecards covering quality, experience and efficiency Experience tracking snags from change or project handovers into operations Experience mentoring analysts or dotted-line communities of practice to improve ticketing and analysis standards Ability to influence senior stakeholders and facilitate challenging conversations with clarity and empathy Desirable Exposure to continuous improvement (eg Six Sigma or Kaizen), service reliability or safety disciplines Team overview The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. For this role we offer the hybrid working approach with 3 days a week onsite in Osterley campus. Your office space: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Implementation Architect: Customer Success Manager United Kingdom • Full time • Permanent employee At A Glance At Boost inc, the most critical moment in a client's journey is the transition from "Signed Contract" to "Fully Operational." As our Customer Success Manager, you are the architect of that transition. Reporting directly to the COO, you are the bridge between our vision and our execution. You aren't just managing a project; you are managing the momentum. You own the project lifecycle of every new UK account, ensuring our tech is deployed flawlessly, their team is trained, and the relationship is rock solid from day one. What You'll Do Lead the end-to-end onboarding process. From the moment the contract is signed, you own the timeline, the tasks, and the successful "Handover to Live." Coordinate the physical rollout of our unattended retail tech, features and deployments. You'll align with internal teams and field engineers to ensure every machine is where it needs to be, when it needs to be there. Act as the primary high touch contact throughout the life cycle. You'll manage expectations, solve early stage friction, and build deep trust with new partners. You are the "glue" between Commercial, Product and Operations. Reporting to the COO and great exposure to the CCO, you have the authority to ensure nothing gets lost in translation and that resources are aligned to meet client deadlines. Once a deployment is complete, you'll manage the formal "handover" to the long term support team, ensuring the client is educated, empowered, and happy. You'll constantly refine our onboarding playbook, looking for ways to make our international deployments faster, smarter, and more scalable. What You'll Bring 3-5 years of experience in B2B onboarding, implementation, or technical project management. You can take a complex international deployment and break it down into a clear, actionable plan. You have the "soft skills" to manage stakeholders and the "hard skills" to track technical milestones. You live for the checklist. You notice the small missing part or the scheduling conflict before it becomes a problem. You're happy to head out into the field or travel internationally to ensure a rollout goes perfectly. We strongly believe having boots on the ground is a key differentiator. You bring a global perspective and adapt your approach to different cultural and business environments. You recognize that working in cities like London, Zurich, or Paris may require different ways of engaging and communicating. Proficiency in an additional European language (such as French, German, Dutch, or Spanish) is a strong advantage. Why Join Us Direct Impact: Reporting to the COO, your work directly affects the company's bottom line and operational reputation. Growth: Join a fast growing scale up with a serious room for career progression. Competitive compensation package.
May 05, 2026
Full time
Implementation Architect: Customer Success Manager United Kingdom • Full time • Permanent employee At A Glance At Boost inc, the most critical moment in a client's journey is the transition from "Signed Contract" to "Fully Operational." As our Customer Success Manager, you are the architect of that transition. Reporting directly to the COO, you are the bridge between our vision and our execution. You aren't just managing a project; you are managing the momentum. You own the project lifecycle of every new UK account, ensuring our tech is deployed flawlessly, their team is trained, and the relationship is rock solid from day one. What You'll Do Lead the end-to-end onboarding process. From the moment the contract is signed, you own the timeline, the tasks, and the successful "Handover to Live." Coordinate the physical rollout of our unattended retail tech, features and deployments. You'll align with internal teams and field engineers to ensure every machine is where it needs to be, when it needs to be there. Act as the primary high touch contact throughout the life cycle. You'll manage expectations, solve early stage friction, and build deep trust with new partners. You are the "glue" between Commercial, Product and Operations. Reporting to the COO and great exposure to the CCO, you have the authority to ensure nothing gets lost in translation and that resources are aligned to meet client deadlines. Once a deployment is complete, you'll manage the formal "handover" to the long term support team, ensuring the client is educated, empowered, and happy. You'll constantly refine our onboarding playbook, looking for ways to make our international deployments faster, smarter, and more scalable. What You'll Bring 3-5 years of experience in B2B onboarding, implementation, or technical project management. You can take a complex international deployment and break it down into a clear, actionable plan. You have the "soft skills" to manage stakeholders and the "hard skills" to track technical milestones. You live for the checklist. You notice the small missing part or the scheduling conflict before it becomes a problem. You're happy to head out into the field or travel internationally to ensure a rollout goes perfectly. We strongly believe having boots on the ground is a key differentiator. You bring a global perspective and adapt your approach to different cultural and business environments. You recognize that working in cities like London, Zurich, or Paris may require different ways of engaging and communicating. Proficiency in an additional European language (such as French, German, Dutch, or Spanish) is a strong advantage. Why Join Us Direct Impact: Reporting to the COO, your work directly affects the company's bottom line and operational reputation. Growth: Join a fast growing scale up with a serious room for career progression. Competitive compensation package.
What's in it for you? Opportunity to work within a fast-paced events and technology environment Additional earning potential with OTE Exposure to AV, IT and network services Dog-friendly office environment Collaborative team culture with cross-functional exposure Opportunity to develop commercial and client-facing skills Must have's Experience in a sales support, account executive or customer-facing role Strong organisational skills with excellent attention to detail Confident communication skills with the ability to build relationships Ability to manage multiple tasks and work to tight deadlines Commercial awareness with an understanding of sales processes and pipelines Self-motivated, proactive and target-driven mindset Nice to have's Interest or experience within audio-visual, events or exhibitions industry Experience supporting live events or exhibitions Familiarity with quoting systems or sales administration processes Experience managing budgets, forecasts or pipelines So, what will you be doing? Managing incoming enquiries and orders, ensuring timely and accurate responses Acting as a first point of contact for client and exhibitor enquiries Supporting Account Managers with quotes, amendments and follow-ups Monitoring order deadlines and supporting show-related activity Managing exhibitor orders and ensuring accurate handover to operations Identifying new business opportunities through exhibitor outreach Supporting new business activity through research and administration Maintaining pipeline updates and activity reports Liaising with sales, operations and technical teams to ensure smooth delivery Providing occasional on-site and service desk support, including events Helpful extras Opportunity to work on-site at events and client locations, including travel Involvement in live projects within a dynamic environment Exposure to both sales and operational aspects of the business Occasional weekend work as part of event delivery Interested? Send your CV to i2i Recruitment today! Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful.
May 05, 2026
Full time
What's in it for you? Opportunity to work within a fast-paced events and technology environment Additional earning potential with OTE Exposure to AV, IT and network services Dog-friendly office environment Collaborative team culture with cross-functional exposure Opportunity to develop commercial and client-facing skills Must have's Experience in a sales support, account executive or customer-facing role Strong organisational skills with excellent attention to detail Confident communication skills with the ability to build relationships Ability to manage multiple tasks and work to tight deadlines Commercial awareness with an understanding of sales processes and pipelines Self-motivated, proactive and target-driven mindset Nice to have's Interest or experience within audio-visual, events or exhibitions industry Experience supporting live events or exhibitions Familiarity with quoting systems or sales administration processes Experience managing budgets, forecasts or pipelines So, what will you be doing? Managing incoming enquiries and orders, ensuring timely and accurate responses Acting as a first point of contact for client and exhibitor enquiries Supporting Account Managers with quotes, amendments and follow-ups Monitoring order deadlines and supporting show-related activity Managing exhibitor orders and ensuring accurate handover to operations Identifying new business opportunities through exhibitor outreach Supporting new business activity through research and administration Maintaining pipeline updates and activity reports Liaising with sales, operations and technical teams to ensure smooth delivery Providing occasional on-site and service desk support, including events Helpful extras Opportunity to work on-site at events and client locations, including travel Involvement in live projects within a dynamic environment Exposure to both sales and operational aspects of the business Occasional weekend work as part of event delivery Interested? Send your CV to i2i Recruitment today! Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful.
About the Role The Customer Success Manager will partner with some of Maze's most impactful customers, helping them adopt Maze effectively while elevating their research maturity and confidence. This is a consultative, education-forward role, blending product expertise with research guidance, strategic advisory, and renewal ownership. You'll thrive here if you're a proactive educator, a strong relationship builder, and someone who loves helping customers unlock new capabilities through better research practices. Your remit spans driving adoption, strengthening research workflows, delivering measurable value, and owning renewal success for your book. What You'll Do Customer Education & Research Enablement Support customers in adopting Maze effectively and building confidence in their research practice. Advise on research methodologies, study design best practices, participant recruitment strategies, and insight analysis. Tailor guidance to customers across a wide research maturity range-from seasoned UXRs to teams new to research. Help customers scale research beyond individuals into broader cross functional teams. Portfolio Ownership (Adoption + Full Renewal Ownership) Own the post sale relationship and renewal strategy for a mid upper commercial book across emerging EMEA accounts. Drive adoption depth, feature utilization, and long term engagement across multiple teams and organizational levels. Fully own the renewal motion-pricing, quoting, negotiation, forecasting, and value narrative. Maintain strong, predictable renewal forecasting and manage risk early. Develop deep product expertise to guide customers on advanced capabilities and new features. Expansion Identification & Partnership Identify new champions, emerging use cases, workflow expansion, and organizational signals that point to healthy upsell or cross sell pathways. Qualify expansion opportunities and collaborate with AMs/AEs on structuring, forecasting, and progressing the commercial motion. Partner with AMs/AEs directly on large, multi team, or complex expansion initiatives where they lead the commercial negotiation. Executive & Strategic Guidance Advise senior stakeholders-Design Directors, Heads of Research, VP Product, and occasionally C suite-on integrating continuous research into their product development processes. Guide customers through organizational change and research maturity acceleration, helping Maze become a central part of how they build products. Deliver strategic recommendations that tie Maze usage directly to business outcomes. High Impact Business Reviews Lead structured Executive Business Reviews (EBRs) that showcase value, measurable impact, usage trends, insights, and aligned next steps. Surface opportunities to deepen adoption and expand Maze into additional teams. Cross Functional Partnership & Voice of Customer Act as the Voice of the Customer, surfacing adoption blockers, research trends, product feedback, and insights to Product, Research Partners, and GTM leadership. Collaborate with Product to shape roadmap priorities informed by customer behavior. Work with Marketing and Research Partners to amplify customer stories, best practices, and referenceability. Who You Are Experience 3+ years in Customer Success, Strategic Account Management, or Consulting in a B2B SaaS environment. Experience supporting Enterprise or mid market customers, ideally with product, design, research, or technical audiences. Strong history of owning renewals and driving retention outcomes. Skills & Strengths Research savvy: Comfortable learning, discussing, and guiding research workflows (no formal UXR background required). Teacher mindset: Skilled at translating complex concepts into clear, confidence building guidance. Product fluent: You become an expert in Maze and use that fluency to guide customers at scale. Analytical: Able to interpret customer usage, identify patterns, and turn insights into action. Executive presence: Confident leading strategic conversations with senior stakeholders. Startup ready: Thrives in ambiguity, adapts quickly, and builds structure in evolving processes. Operationally strong: Organized, proactive, and dependable in managing a dynamic book. Bonus Background or coursework in UX research, product design, behavioral science, or adjacent fields. Prior experience supporting research, design, or product teams. Location UK, Ireland, Portugal, Spain, or Netherlands. Inclusivity and Pay We are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We celebrate non traditional life routes and encourage you to apply should you connect with this job description or the Maze culture. Benefits Health insurance with international coverage, vision, and dental: 100% of the team member premium paid For some locations, coverage options vary, please see our benefits pages for more information Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources Life and Disability Insurance, 100% of the team member premium paid Flexible time off Meaningful equity Company retreats, fully paid for by Maze New MacBook (laptop), paid for by Maze Paid Family leave: 16 weeks for birth or adoptive parents $500/month to be used for dependent health insurance coverage If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a maze ing benefits - gym memberships, co working spaces, food, travel, whatever! $1,500 remote work setup fund to ensure you can set up a productive workspace Flexible work schedule where you manage your own working hours Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more Virtual social engagements randomly throughout the year SWAG, we have some really cool swag Open, transparent culture that includes virtual: coffee chats, bi weekly all hans meetings, and more Check out all of our a maze ing benefits here.
May 05, 2026
Full time
About the Role The Customer Success Manager will partner with some of Maze's most impactful customers, helping them adopt Maze effectively while elevating their research maturity and confidence. This is a consultative, education-forward role, blending product expertise with research guidance, strategic advisory, and renewal ownership. You'll thrive here if you're a proactive educator, a strong relationship builder, and someone who loves helping customers unlock new capabilities through better research practices. Your remit spans driving adoption, strengthening research workflows, delivering measurable value, and owning renewal success for your book. What You'll Do Customer Education & Research Enablement Support customers in adopting Maze effectively and building confidence in their research practice. Advise on research methodologies, study design best practices, participant recruitment strategies, and insight analysis. Tailor guidance to customers across a wide research maturity range-from seasoned UXRs to teams new to research. Help customers scale research beyond individuals into broader cross functional teams. Portfolio Ownership (Adoption + Full Renewal Ownership) Own the post sale relationship and renewal strategy for a mid upper commercial book across emerging EMEA accounts. Drive adoption depth, feature utilization, and long term engagement across multiple teams and organizational levels. Fully own the renewal motion-pricing, quoting, negotiation, forecasting, and value narrative. Maintain strong, predictable renewal forecasting and manage risk early. Develop deep product expertise to guide customers on advanced capabilities and new features. Expansion Identification & Partnership Identify new champions, emerging use cases, workflow expansion, and organizational signals that point to healthy upsell or cross sell pathways. Qualify expansion opportunities and collaborate with AMs/AEs on structuring, forecasting, and progressing the commercial motion. Partner with AMs/AEs directly on large, multi team, or complex expansion initiatives where they lead the commercial negotiation. Executive & Strategic Guidance Advise senior stakeholders-Design Directors, Heads of Research, VP Product, and occasionally C suite-on integrating continuous research into their product development processes. Guide customers through organizational change and research maturity acceleration, helping Maze become a central part of how they build products. Deliver strategic recommendations that tie Maze usage directly to business outcomes. High Impact Business Reviews Lead structured Executive Business Reviews (EBRs) that showcase value, measurable impact, usage trends, insights, and aligned next steps. Surface opportunities to deepen adoption and expand Maze into additional teams. Cross Functional Partnership & Voice of Customer Act as the Voice of the Customer, surfacing adoption blockers, research trends, product feedback, and insights to Product, Research Partners, and GTM leadership. Collaborate with Product to shape roadmap priorities informed by customer behavior. Work with Marketing and Research Partners to amplify customer stories, best practices, and referenceability. Who You Are Experience 3+ years in Customer Success, Strategic Account Management, or Consulting in a B2B SaaS environment. Experience supporting Enterprise or mid market customers, ideally with product, design, research, or technical audiences. Strong history of owning renewals and driving retention outcomes. Skills & Strengths Research savvy: Comfortable learning, discussing, and guiding research workflows (no formal UXR background required). Teacher mindset: Skilled at translating complex concepts into clear, confidence building guidance. Product fluent: You become an expert in Maze and use that fluency to guide customers at scale. Analytical: Able to interpret customer usage, identify patterns, and turn insights into action. Executive presence: Confident leading strategic conversations with senior stakeholders. Startup ready: Thrives in ambiguity, adapts quickly, and builds structure in evolving processes. Operationally strong: Organized, proactive, and dependable in managing a dynamic book. Bonus Background or coursework in UX research, product design, behavioral science, or adjacent fields. Prior experience supporting research, design, or product teams. Location UK, Ireland, Portugal, Spain, or Netherlands. Inclusivity and Pay We are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We celebrate non traditional life routes and encourage you to apply should you connect with this job description or the Maze culture. Benefits Health insurance with international coverage, vision, and dental: 100% of the team member premium paid For some locations, coverage options vary, please see our benefits pages for more information Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources Life and Disability Insurance, 100% of the team member premium paid Flexible time off Meaningful equity Company retreats, fully paid for by Maze New MacBook (laptop), paid for by Maze Paid Family leave: 16 weeks for birth or adoptive parents $500/month to be used for dependent health insurance coverage If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a maze ing benefits - gym memberships, co working spaces, food, travel, whatever! $1,500 remote work setup fund to ensure you can set up a productive workspace Flexible work schedule where you manage your own working hours Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more Virtual social engagements randomly throughout the year SWAG, we have some really cool swag Open, transparent culture that includes virtual: coffee chats, bi weekly all hans meetings, and more Check out all of our a maze ing benefits here.
We are seeking a highly motivated and experienced Senior CRM & DTC Manager to join our dynamic marketing team within the L'Oréal Dermatological Beauty Division, working across our four brands: La Roche-Posay,SkinCeuticals, CeraVe, and Vichy. This highly strategic role is crucial in driving Market Share by leading a team of 3 to drive a best-in-class DTC strategy, and utilising 1P Data for hyper-personalised and effective owned and paid journeys. The ideal candidate will be a strategic thinker with an extremely analytical mindset, confident in developing and driving strategy and communicating effectively with other senior stakeholders. You will be a leader within the Chief Digital Office (CDO) team, and leading a tribe including CRM Manager, Assistant DTC Manager and CRM Executive, reporting directly to the Chief Digital Officer. You Will As the Senior DTC & Data Manager, you will be a pivotal leader within the CDO (Chief Digital Office) Leadership Team. You are responsible for defining and executing the strategic roadmap for our Direct-to-Consumer (DTC) ecosystems, editorial platforms, and the 1P data strategy for the division. You will lead a high-performing team to accelerate digital growth for two major DTC brands (SkinCeuticals & La Roche-Posay), drive 1P data excellence, and pioneer innovative B2B2C journeys for healthcare professionals. This role requires a blend of commercial acumen, data-driven precision, and stakeholder management at a senior level. A DAY IN THE LIFE Strategic Leadership & Stakeholder Management Own the strategic frame for DTC and Data Activation reporting directly to the Chief Digital Officer and presenting performance updates to senior stakeholders. Sit on the CDO Leadership Team, contributing to the broader digital transformation of the UK Dermatological Beauty landscape. Line manage and develop a team of three, ensuring excellence in execution across CRM and DTC operations. Performance Accountability:Alongside the Commercial Lead, drive the P&L and Revenue growth for our flagship DTC sites SkinCeuticals & La Roche-Posay, with a particular ambition to more than double SkinCeuticals DTC growth in the next 3 years. Retention & Loyalty:Improve Retention Rates, while increasing Customer Lifetime Value (CLTV) by 7-8% across both brands. Content Strategy:Oversee two editorial websites to ensure they serve as high-converting top-of-funnel assets. Database Growth:Lead the strategy to hit 18% UK penetration through aggressive acquisition and proactive anonymisation mitigation Advanced Activation:In close partnership with the Media tribe, pivot from traditional owned-channel CRM to 1P-driven media activation, aiming for 30% of total media spend to be powered by 1P data Insight-Led Campaigns:Deliver 3x AMC (Amazon Marketing Cloud) insight-driven campaigns and 2x 2P CRM (Retailer-focused) campaigns to drive value beyond our owned platforms. Healthcare Professionals B2B & Innovation Medical Strategy:Partner with the Medical team to pioneer digital journeys for Healthcare Professionals (HCPs). Drive penetration of 15% of UK GPs through strategic Performance Media and CR initiatives. Innovation Pilot:Act as the UK LDB testbed for 3P initiatives Hyper-personalisation:In partnership with the Media Tribe, onboard and lead the pilot for a new vendor focused on cross-channel skin pathology hyper-personalisation. Technical & Professional Competencies Commercial Mindset:Proven track record of driving Traffic/CVR/AOV Strategic Influencer:Ability to simplify complex data topics for senior stakeholders Agile Leader:Experience managing and upskilling a multi-layered team Collaborative:Ability to work cross-functionally with Brand, Medical, Media, Content, Regional & Global team. YOU HAVE Proven experience in a data focused role, preferably within the beauty, retail, or consumer goods industry. Experience with direct line management Demonstrably data-driven in approach, with an ability to leverage insights for optimization and decision-making. Proficiencyin data analysis and reporting, coupled with the confidence to use data to tell compelling stories and influence stakeholders. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, including media, commercial, and technical stakeholders. Proactive, results-oriented, and able to thrive in a fast-paced, dynamic environment. WHAT WE OFFER Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive. Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most. Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks.And there's lots more too! WHO WE ARE L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact. Being part of the L'Oréal Dermatological Beauty Division will give you direct influence in achieving our mission: to help everyone in their quest for healthy and beautiful skin.' As the world leader in dermocosmetics, our iconic brands La Roche- Posay, Vichy, CeraVe, SkinCeuticals, are recommended by dermatologists and health-care professionals worldwide. The division has maintained a double-digit growth worldwide for the last 5 years. HOW WE RECRUIT At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal. You can apply to up to three jobs within a rolling 30-day window. You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams. Please visit "Your Application Space" to see the jobs you have already applied to. Please don't create another account with a different email. If you do so, your account might be merged and your application record will be deleted.
May 05, 2026
Full time
We are seeking a highly motivated and experienced Senior CRM & DTC Manager to join our dynamic marketing team within the L'Oréal Dermatological Beauty Division, working across our four brands: La Roche-Posay,SkinCeuticals, CeraVe, and Vichy. This highly strategic role is crucial in driving Market Share by leading a team of 3 to drive a best-in-class DTC strategy, and utilising 1P Data for hyper-personalised and effective owned and paid journeys. The ideal candidate will be a strategic thinker with an extremely analytical mindset, confident in developing and driving strategy and communicating effectively with other senior stakeholders. You will be a leader within the Chief Digital Office (CDO) team, and leading a tribe including CRM Manager, Assistant DTC Manager and CRM Executive, reporting directly to the Chief Digital Officer. You Will As the Senior DTC & Data Manager, you will be a pivotal leader within the CDO (Chief Digital Office) Leadership Team. You are responsible for defining and executing the strategic roadmap for our Direct-to-Consumer (DTC) ecosystems, editorial platforms, and the 1P data strategy for the division. You will lead a high-performing team to accelerate digital growth for two major DTC brands (SkinCeuticals & La Roche-Posay), drive 1P data excellence, and pioneer innovative B2B2C journeys for healthcare professionals. This role requires a blend of commercial acumen, data-driven precision, and stakeholder management at a senior level. A DAY IN THE LIFE Strategic Leadership & Stakeholder Management Own the strategic frame for DTC and Data Activation reporting directly to the Chief Digital Officer and presenting performance updates to senior stakeholders. Sit on the CDO Leadership Team, contributing to the broader digital transformation of the UK Dermatological Beauty landscape. Line manage and develop a team of three, ensuring excellence in execution across CRM and DTC operations. Performance Accountability:Alongside the Commercial Lead, drive the P&L and Revenue growth for our flagship DTC sites SkinCeuticals & La Roche-Posay, with a particular ambition to more than double SkinCeuticals DTC growth in the next 3 years. Retention & Loyalty:Improve Retention Rates, while increasing Customer Lifetime Value (CLTV) by 7-8% across both brands. Content Strategy:Oversee two editorial websites to ensure they serve as high-converting top-of-funnel assets. Database Growth:Lead the strategy to hit 18% UK penetration through aggressive acquisition and proactive anonymisation mitigation Advanced Activation:In close partnership with the Media tribe, pivot from traditional owned-channel CRM to 1P-driven media activation, aiming for 30% of total media spend to be powered by 1P data Insight-Led Campaigns:Deliver 3x AMC (Amazon Marketing Cloud) insight-driven campaigns and 2x 2P CRM (Retailer-focused) campaigns to drive value beyond our owned platforms. Healthcare Professionals B2B & Innovation Medical Strategy:Partner with the Medical team to pioneer digital journeys for Healthcare Professionals (HCPs). Drive penetration of 15% of UK GPs through strategic Performance Media and CR initiatives. Innovation Pilot:Act as the UK LDB testbed for 3P initiatives Hyper-personalisation:In partnership with the Media Tribe, onboard and lead the pilot for a new vendor focused on cross-channel skin pathology hyper-personalisation. Technical & Professional Competencies Commercial Mindset:Proven track record of driving Traffic/CVR/AOV Strategic Influencer:Ability to simplify complex data topics for senior stakeholders Agile Leader:Experience managing and upskilling a multi-layered team Collaborative:Ability to work cross-functionally with Brand, Medical, Media, Content, Regional & Global team. YOU HAVE Proven experience in a data focused role, preferably within the beauty, retail, or consumer goods industry. Experience with direct line management Demonstrably data-driven in approach, with an ability to leverage insights for optimization and decision-making. Proficiencyin data analysis and reporting, coupled with the confidence to use data to tell compelling stories and influence stakeholders. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, including media, commercial, and technical stakeholders. Proactive, results-oriented, and able to thrive in a fast-paced, dynamic environment. WHAT WE OFFER Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive. Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most. Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks.And there's lots more too! WHO WE ARE L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact. Being part of the L'Oréal Dermatological Beauty Division will give you direct influence in achieving our mission: to help everyone in their quest for healthy and beautiful skin.' As the world leader in dermocosmetics, our iconic brands La Roche- Posay, Vichy, CeraVe, SkinCeuticals, are recommended by dermatologists and health-care professionals worldwide. The division has maintained a double-digit growth worldwide for the last 5 years. HOW WE RECRUIT At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal. You can apply to up to three jobs within a rolling 30-day window. You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams. Please visit "Your Application Space" to see the jobs you have already applied to. Please don't create another account with a different email. If you do so, your account might be merged and your application record will be deleted.
Within the Construction environment, think about buying materials, managing big projects, ensuring health and safety and customer service. At any given time, you'll find us working on some circa 400 developments in both towns and rural areas across the UK, and every one poses unique challenges. Some are from scratch on brownfield sites; others see us adapting existing buildings, like old factories or disused hospitals. We need people who can bring us fresh ideas and imagination on one hand, and the commercial ability to manage people, budgets and costs on the other. It is testament to the professionalism of our construction teams that since 2004, Site Managers have won more NHBC Pride in the Job Awards than any other housebuilder. Responsible to the Contracts Manager you will manage the construction of a development, including all associated pre and post housebuilding works, ensuring that targets are met regarding health and safety, delivery to build programme quality, customer care, and cost. You will be expected to: Ensuring compliance on site at all times to the company health and safety standards and processes, NHBC standards, building regulations, and overall quality standards. Co-ordinating labour and resources on site to deliver the build programme on larger developments, and to proactively schedule in trades to ensure optimum delivery. Manage material levels on larger site to ensure the minimum amount of stock, but enough to ensure the site programme is met and all labour is efficiently employed. Ensuring that all plots are built to the highest standard of quality, complying with the NHBC Standards, Building Regulations, range specifications, and best practice. Undertaking company directed quality control procedures and inspections at the correct timings, and rectifying any defects so as not to incur additional cost, time delays to the programme, or reduction in the final quality. Monitoring and controlling the cost of production, and approving payment to contractors and trades where appropriate. Initiating and attending plot inspections with the Local Building Inspector or NHBC, taking corrective action to ensure a minimum of RI's/BRI's. Carrying out toolbox talks or similar on-site briefings to influence, gain commitment, and to drive best practice. To have regularly displayed a proactive approach to mitigating risk, to build sequencing, and to overall quality on site. Liaising proactively with other internal departments, externals suppliers and partners to ensure the build programme is achieved. Working with sales through regular sales/build meetings to ensure a smooth and controlled delivery of homes for customers. To deliver a high standard of site presentation at all times. Carrying out New Home Tour with the Sales Advisor and customer(s) to give a good demonstration of the home, answering any questions, and rectifying any issues before Legal Completion. With the support of the Contracts Manager, ensure that the on-site Construction team is fully resourced and well-directed, with clear guidelines to their own job responsibilities, and are provided with full support in achieving these in terms of communication, training and development, and the organisation of the site's workload and resources. Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work, and professionalism. To be successful in the role, we are looking for: Extensive experience of working to an established build programme and managing key priorities on some challenging sites. Proven ability to consistently deliver weekly targets through proactive organisation of the labour force, and promoting a team working ethic. Excellent communicator and influencer of people to gain commitment and compliance, and to drive delivery. Demonstrated good leadership and assertive skills to ensure optimum delivery to the highest quality standards on site. Ability to prioritise tasks proactively to anticipate and meet changing business needs. Ability to demonstrate a strong problem-solving ethic, and the ability to get to the route cause of a problem. A member of the Chartered Institute of Builders and/or qualified to NVQ level 5 in Construction Management, or a time served tradesman with considerable experience of the full range of construction trades. In depth knowledge of all aspects of construction and housebuilding, and the relevant legislative requirements e.g. health and safety, NHBC requirements and Building Regulations. A thorough knowledge and well-rounded experience of dealing with customers and potential customers in all aspects, such as the giving of information and advice, resolving any customer issues, confirming company procedures etc. We've been nationally recognised as a 5 star housebuildersince 2010 for supplying high-quality homes for all generations. That's more than any other major housebuilder. It's because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs. Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues. We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us. As part of working for Barratt Redrow PLC and specifically for this role we offer: Competitive Bonus Scheme Private Medical Cover - Single Cover Annual Medical Health Assessment 26 days' holiday (increase by 1 day for every 3 years' continuous service up to 29 days) Today's housebuilding professional need tomorrow's benefits, so they're ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world. Private medical cover Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more - including physio and talking therapies. You can even add family members. Pension First-class pension schemes with the option of up to 10% employer contributions. Annual Health Assessment All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing. As well as a competitive salary, we offer many ways to make life more affordable - from access to employee loans and savings accounts, to house purchase discounts. Cycle to Work scheme, reduced hotel rate, discounts at major retailers These make a massive difference to the quality of your lifestyle. So much more From death in service, paid volunteer and study leave, enhanced family friendly policies (including our Parents and Carers leave) to a share buying scheme, we have an incredible range of additional benefits. About Bristol We're proud to create homes that are built to last and help bring to life a brighter future for modern families. Whether it is homes focused on first time buyers, or those aimed towards customers taking the next step in their homeownership journey, we provide award winning quality and innovative design. That's why we've been awarded the maximum 5 Stars from the Home Builders Federation since 2009, making us the only major national housebuilder to achieve this. Where you'll be working Here is where you'll be based, whether that's an office or one of our sites. Putting diversity and inclusion front and centre We know that a diverse team is better for our customers, makes us a more attractive employer and results in a stronger, more sustainable business. Which is why we're so committed to developing our inclusive culture. Thinking ahead to leave a better world behind We're building a sustainable tomorrow, one house and one community at a time. Our commitment to our customers is rooted in every decision and day-to-day action we take. See how our colleagues are building tomorrow together.
May 05, 2026
Full time
Within the Construction environment, think about buying materials, managing big projects, ensuring health and safety and customer service. At any given time, you'll find us working on some circa 400 developments in both towns and rural areas across the UK, and every one poses unique challenges. Some are from scratch on brownfield sites; others see us adapting existing buildings, like old factories or disused hospitals. We need people who can bring us fresh ideas and imagination on one hand, and the commercial ability to manage people, budgets and costs on the other. It is testament to the professionalism of our construction teams that since 2004, Site Managers have won more NHBC Pride in the Job Awards than any other housebuilder. Responsible to the Contracts Manager you will manage the construction of a development, including all associated pre and post housebuilding works, ensuring that targets are met regarding health and safety, delivery to build programme quality, customer care, and cost. You will be expected to: Ensuring compliance on site at all times to the company health and safety standards and processes, NHBC standards, building regulations, and overall quality standards. Co-ordinating labour and resources on site to deliver the build programme on larger developments, and to proactively schedule in trades to ensure optimum delivery. Manage material levels on larger site to ensure the minimum amount of stock, but enough to ensure the site programme is met and all labour is efficiently employed. Ensuring that all plots are built to the highest standard of quality, complying with the NHBC Standards, Building Regulations, range specifications, and best practice. Undertaking company directed quality control procedures and inspections at the correct timings, and rectifying any defects so as not to incur additional cost, time delays to the programme, or reduction in the final quality. Monitoring and controlling the cost of production, and approving payment to contractors and trades where appropriate. Initiating and attending plot inspections with the Local Building Inspector or NHBC, taking corrective action to ensure a minimum of RI's/BRI's. Carrying out toolbox talks or similar on-site briefings to influence, gain commitment, and to drive best practice. To have regularly displayed a proactive approach to mitigating risk, to build sequencing, and to overall quality on site. Liaising proactively with other internal departments, externals suppliers and partners to ensure the build programme is achieved. Working with sales through regular sales/build meetings to ensure a smooth and controlled delivery of homes for customers. To deliver a high standard of site presentation at all times. Carrying out New Home Tour with the Sales Advisor and customer(s) to give a good demonstration of the home, answering any questions, and rectifying any issues before Legal Completion. With the support of the Contracts Manager, ensure that the on-site Construction team is fully resourced and well-directed, with clear guidelines to their own job responsibilities, and are provided with full support in achieving these in terms of communication, training and development, and the organisation of the site's workload and resources. Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work, and professionalism. To be successful in the role, we are looking for: Extensive experience of working to an established build programme and managing key priorities on some challenging sites. Proven ability to consistently deliver weekly targets through proactive organisation of the labour force, and promoting a team working ethic. Excellent communicator and influencer of people to gain commitment and compliance, and to drive delivery. Demonstrated good leadership and assertive skills to ensure optimum delivery to the highest quality standards on site. Ability to prioritise tasks proactively to anticipate and meet changing business needs. Ability to demonstrate a strong problem-solving ethic, and the ability to get to the route cause of a problem. A member of the Chartered Institute of Builders and/or qualified to NVQ level 5 in Construction Management, or a time served tradesman with considerable experience of the full range of construction trades. In depth knowledge of all aspects of construction and housebuilding, and the relevant legislative requirements e.g. health and safety, NHBC requirements and Building Regulations. A thorough knowledge and well-rounded experience of dealing with customers and potential customers in all aspects, such as the giving of information and advice, resolving any customer issues, confirming company procedures etc. We've been nationally recognised as a 5 star housebuildersince 2010 for supplying high-quality homes for all generations. That's more than any other major housebuilder. It's because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs. Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues. We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us. As part of working for Barratt Redrow PLC and specifically for this role we offer: Competitive Bonus Scheme Private Medical Cover - Single Cover Annual Medical Health Assessment 26 days' holiday (increase by 1 day for every 3 years' continuous service up to 29 days) Today's housebuilding professional need tomorrow's benefits, so they're ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world. Private medical cover Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more - including physio and talking therapies. You can even add family members. Pension First-class pension schemes with the option of up to 10% employer contributions. Annual Health Assessment All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing. As well as a competitive salary, we offer many ways to make life more affordable - from access to employee loans and savings accounts, to house purchase discounts. Cycle to Work scheme, reduced hotel rate, discounts at major retailers These make a massive difference to the quality of your lifestyle. So much more From death in service, paid volunteer and study leave, enhanced family friendly policies (including our Parents and Carers leave) to a share buying scheme, we have an incredible range of additional benefits. About Bristol We're proud to create homes that are built to last and help bring to life a brighter future for modern families. Whether it is homes focused on first time buyers, or those aimed towards customers taking the next step in their homeownership journey, we provide award winning quality and innovative design. That's why we've been awarded the maximum 5 Stars from the Home Builders Federation since 2009, making us the only major national housebuilder to achieve this. Where you'll be working Here is where you'll be based, whether that's an office or one of our sites. Putting diversity and inclusion front and centre We know that a diverse team is better for our customers, makes us a more attractive employer and results in a stronger, more sustainable business. Which is why we're so committed to developing our inclusive culture. Thinking ahead to leave a better world behind We're building a sustainable tomorrow, one house and one community at a time. Our commitment to our customers is rooted in every decision and day-to-day action we take. See how our colleagues are building tomorrow together.
Kick-start your career with an exciting and fast-paced graduate development programme from the UK's largest B2B supplier of electrical equipment. Enjoy excellent rewards, hands-on learning and a clear pathway into sales leadership and business management. What's on Offer: 31,000 - 33,000 starting salary Two pay rises in your first year Profit share bonus + up to 1,800 tax-free training bonuses 25 days' holiday + matched employer pension contributions Fast progression into B2B sales and management Industry-leading, accredited training and mentorship Highly sociable company culture with opportunities to network with clients at events such as, golf days, football matches and motorsport About the Company This market-leading group is committed to developing future leaders. Their long-running graduate programme is designed for ambitious, commercially-focused graduates who want to learn how a successful business operates and progress into high-earning sales and management roles. The Role As a Graduate Trainee, you'll learn the business from the ground up, build strong customer relationships and progress into a field sales and business management position. Graduate Training Programme: First 6 Months Develop core knowledge of how the business operates - warehouse, logistics, supply chain, administration, IT software, and marketing. Build a deep understanding of the product range and the electrical wholesale industry. Start building relationships, making deals and advising customers face-to-face over the trade counter, e.g. electricians, contractors and tradespeople. Begin your formal sales training course, attend Head Office training and network with other Graduate Trainees. Complete workbook assessments and earn training bonuses for your progress. 6-12 Months Move into internal sales/account management, engaging with B2B customers by phone, g. construction companies, local government authorities, housing developers and hotels. Learn business development strategies and how to target and win new key accounts. 12 Months and Beyond Progress to a varied B2B field sales management role with higher earning potential. Travel locally in your company car to meet clients, socialise, discuss projects and build strong relationships. Work towards running your own business within the group, gaining experience in staff management, purchasing and profit and loss. Managers enjoy significant autonomy thanks to the company's decentralised structure. You must have: A full UK driving licence The ability to start a full-time role immediately Apply Today to Find Out More If you're driven, confident and ready to take on responsibility, this programme gives you everything you need to build a successful career in sales and management.
May 05, 2026
Full time
Kick-start your career with an exciting and fast-paced graduate development programme from the UK's largest B2B supplier of electrical equipment. Enjoy excellent rewards, hands-on learning and a clear pathway into sales leadership and business management. What's on Offer: 31,000 - 33,000 starting salary Two pay rises in your first year Profit share bonus + up to 1,800 tax-free training bonuses 25 days' holiday + matched employer pension contributions Fast progression into B2B sales and management Industry-leading, accredited training and mentorship Highly sociable company culture with opportunities to network with clients at events such as, golf days, football matches and motorsport About the Company This market-leading group is committed to developing future leaders. Their long-running graduate programme is designed for ambitious, commercially-focused graduates who want to learn how a successful business operates and progress into high-earning sales and management roles. The Role As a Graduate Trainee, you'll learn the business from the ground up, build strong customer relationships and progress into a field sales and business management position. Graduate Training Programme: First 6 Months Develop core knowledge of how the business operates - warehouse, logistics, supply chain, administration, IT software, and marketing. Build a deep understanding of the product range and the electrical wholesale industry. Start building relationships, making deals and advising customers face-to-face over the trade counter, e.g. electricians, contractors and tradespeople. Begin your formal sales training course, attend Head Office training and network with other Graduate Trainees. Complete workbook assessments and earn training bonuses for your progress. 6-12 Months Move into internal sales/account management, engaging with B2B customers by phone, g. construction companies, local government authorities, housing developers and hotels. Learn business development strategies and how to target and win new key accounts. 12 Months and Beyond Progress to a varied B2B field sales management role with higher earning potential. Travel locally in your company car to meet clients, socialise, discuss projects and build strong relationships. Work towards running your own business within the group, gaining experience in staff management, purchasing and profit and loss. Managers enjoy significant autonomy thanks to the company's decentralised structure. You must have: A full UK driving licence The ability to start a full-time role immediately Apply Today to Find Out More If you're driven, confident and ready to take on responsibility, this programme gives you everything you need to build a successful career in sales and management.
Customer Success Manager (Fixed Term Contract) Department: Product Employment Type: Fixed Term Contract Location: UK- London Description Discover OneOcean: OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group. Owned by Lloyd's Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast moving innovator with the strength and stability of one of the world's most trusted maritime institutions. At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world. Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance. Why Join OneOcean Crew? Legacy & Innovation: We were created more than 260 years ago as the world's first marine classification society to improve and set standards for the safety of ships. Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024. Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation. Navigating the position: Customer Success Manager The Customer Success Manager (CSM) is responsible for ensuring customer satisfaction, retention, and expansion. Acting as a trusted advisor, the CSM will drive adoption, maximize customer value, and proactively manage the customer lifecycle to foster long term partnerships. Key Responsibilities Customer Onboarding & Implementation Lead customer onboarding by ensuring a smooth transition post sale. Oversee solution integration, deployment, and user training to maximize adoption. Collaborate with internal teams to score deployment success and customer acceptance. Customer Relationship Management & Value Delivery Work closely with customers to understand KPIs, business impacts, and ROI expectations. Develop and execute customer success plans tailored to their goals. Conduct regular check ins, QBRs, and performance reviews to ensure alignment. Measure and analyze customer impact, adoption, and satisfaction. Retention & Growth Drive adoption strategies to maximize the value customers receive. Lead renewal discussions and negotiations to ensure continued business. Identify expansion opportunities (cross sell, upsell) and collaborate with Sales. Support CPI (Customer Performance Index) presentations and negotiations. Issue Resolution & Advocacy Act as the primary escalation point for customer issues and concerns. Coordinate with Support, Professional Services, and Sales to resolve challenges. Gather customer insights to influence product roadmap and service improvements. Success Metrics Customer retention & renewal rates. Increase in adoption & customer satisfaction (NPS, CSAT, etc.). Revenue expansion through upsells and cross sells. Reduction in customer escalations and churn. Skills, Knowledge and Expertise Bachelor's degree in business, Marketing, Communications, or a related field A relevant certification in Customer Success or Account Management is a plus 3-5 years of experience in a customer success, account management, or client facing role within a technology or SaaS environment Demonstrated experience in managing large or complex customer accounts with a focus on relationship management and customer satisfaction Excellent communication and interpersonal skills, with the ability to build rapport and trust with both internal teams and customers Strong problem solving skills, with the ability to navigate complex situations and find solutions that benefit both the customer and the company Experience using CRM systems (Salesforce, HubSpot, etc.) and customer success tools (e.g., Gainsight, ChurnZero) A data driven approach to monitoring customer health and success metrics Strong attention to detail, organizational skills, and the ability to manage multiple accounts simultaneously Ability to work independently and collaboratively in a fast paced environment Passion for customer success and a proactive mindset to deliver exceptional service.
May 05, 2026
Full time
Customer Success Manager (Fixed Term Contract) Department: Product Employment Type: Fixed Term Contract Location: UK- London Description Discover OneOcean: OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group. Owned by Lloyd's Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast moving innovator with the strength and stability of one of the world's most trusted maritime institutions. At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world. Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance. Why Join OneOcean Crew? Legacy & Innovation: We were created more than 260 years ago as the world's first marine classification society to improve and set standards for the safety of ships. Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024. Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation. Navigating the position: Customer Success Manager The Customer Success Manager (CSM) is responsible for ensuring customer satisfaction, retention, and expansion. Acting as a trusted advisor, the CSM will drive adoption, maximize customer value, and proactively manage the customer lifecycle to foster long term partnerships. Key Responsibilities Customer Onboarding & Implementation Lead customer onboarding by ensuring a smooth transition post sale. Oversee solution integration, deployment, and user training to maximize adoption. Collaborate with internal teams to score deployment success and customer acceptance. Customer Relationship Management & Value Delivery Work closely with customers to understand KPIs, business impacts, and ROI expectations. Develop and execute customer success plans tailored to their goals. Conduct regular check ins, QBRs, and performance reviews to ensure alignment. Measure and analyze customer impact, adoption, and satisfaction. Retention & Growth Drive adoption strategies to maximize the value customers receive. Lead renewal discussions and negotiations to ensure continued business. Identify expansion opportunities (cross sell, upsell) and collaborate with Sales. Support CPI (Customer Performance Index) presentations and negotiations. Issue Resolution & Advocacy Act as the primary escalation point for customer issues and concerns. Coordinate with Support, Professional Services, and Sales to resolve challenges. Gather customer insights to influence product roadmap and service improvements. Success Metrics Customer retention & renewal rates. Increase in adoption & customer satisfaction (NPS, CSAT, etc.). Revenue expansion through upsells and cross sells. Reduction in customer escalations and churn. Skills, Knowledge and Expertise Bachelor's degree in business, Marketing, Communications, or a related field A relevant certification in Customer Success or Account Management is a plus 3-5 years of experience in a customer success, account management, or client facing role within a technology or SaaS environment Demonstrated experience in managing large or complex customer accounts with a focus on relationship management and customer satisfaction Excellent communication and interpersonal skills, with the ability to build rapport and trust with both internal teams and customers Strong problem solving skills, with the ability to navigate complex situations and find solutions that benefit both the customer and the company Experience using CRM systems (Salesforce, HubSpot, etc.) and customer success tools (e.g., Gainsight, ChurnZero) A data driven approach to monitoring customer health and success metrics Strong attention to detail, organizational skills, and the ability to manage multiple accounts simultaneously Ability to work independently and collaboratively in a fast paced environment Passion for customer success and a proactive mindset to deliver exceptional service.
Here are some links that might be of assistance:Google Chrome:Mozilla Firefox:Safari:Microsoft Edge:Talent Acquisition Partner page is loaded Talent Acquisition Partnerlocations: Leeds Officetime type: Full timeposted on: Posted Yesterdayjob requisition id: JR101892 Job Context As a Talent Acquisition Partner, you'll play a pivotal role in building high-performing teams, partnering closely with hiring managers and cross-functional stakeholders to understand workforce needs, craft effective hiring strategies and deliver a best-in-class candidate experience. You'll bring a strategic and proactive mindset, with the ability to balance innovative sourcing techniques with efficient, scalable hiring processes. You understand what motivates top talent and know how to engage and convert them in a competitive market. We're ideally looking for someone who combines in-house recruitment experience with an agency background or experience in a similar high-volume hiring environment. You thrive in a fast-paced setting, confidently managing multiple roles while maintaining both quality and pace. You're highly tech-savvy, leveraging tools and data to drive smarter, more strategic hiring decisions. You excel in dynamic environments, able to pivot quickly as priorities evolve while maintaining energy and momentum. Above all, you're a proactive, high-energy team player who enjoys collaborating, building relationships and making a meaningful impact. Location: Leeds (LS15), on-site. What You'll Do This is a full-time in-office role supporting a fast-growing organisation delivering against an ambitious hiring plan and high-volume recruitment demand. Partner closely with hiring managers to deeply understand current and future talent demands, translating business objectives into clear, compelling job briefs and commercially aligned sourcing strategies. Deliver end-to-end, high-volume recruitment across multiple roles and functions, from job launch through to offer management, background checks, and successful handover to onboarding. Drive hiring velocity and quality by coaching and upskilling hiring managers on best-in-class recruitment practices, data-led decision making, and consistent assessment standards. Proactively source and engage high-calibre active and passive talent using a wide range of channels, including LinkedIn, job boards, referrals, direct outreach, and industry networks, with a strong focus on conversion and time-to-hire. Collaborate with People team to strengthen employer brand presence and deliver targeted recruitment marketing initiatives that attract top talent at scale. Ensure all recruitment activity is compliant with employment legislation, internal governance, and risk standards, while maintaining a pragmatic, commercial approach. What You'll Bring Proven experience managing high-volume recruitment at pace, without compromising quality or stakeholder trust. The ability to prioritise, move fast, and deliver consistently against hiring plans and KPIs. A creative, commercially minded approach, leveraging technology and AI to improve sourcing, screening, and efficiency. Adaptability and resilience, thriving in a dynamic, changeable environment with significant growth ahead. Working knowledge of ATS platforms; Workday experience is advantageous. Strong capability across recruitment administration, including drafting offer letters and coordinating background checks. Confident stakeholder management and a collaborative, delivery-focused mindset. What We Can Offer You A generous annual leave entitlement plus a personal leave entitlement Private Health Insurance Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances) Life Insurance Company pension scheme, with an uncapped 5% employer contribution Generous Parental Leave Program Paid Volunteer Leave Days Public Holiday Exchange Scheme Talent Referral Programme - get rewarded for referring a friend to join our team! Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech A discounts and cash back scheme Casual dress and relaxed office environment Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines Service recognition awards to find out more about working at Simpro Group! Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer. Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
May 05, 2026
Full time
Here are some links that might be of assistance:Google Chrome:Mozilla Firefox:Safari:Microsoft Edge:Talent Acquisition Partner page is loaded Talent Acquisition Partnerlocations: Leeds Officetime type: Full timeposted on: Posted Yesterdayjob requisition id: JR101892 Job Context As a Talent Acquisition Partner, you'll play a pivotal role in building high-performing teams, partnering closely with hiring managers and cross-functional stakeholders to understand workforce needs, craft effective hiring strategies and deliver a best-in-class candidate experience. You'll bring a strategic and proactive mindset, with the ability to balance innovative sourcing techniques with efficient, scalable hiring processes. You understand what motivates top talent and know how to engage and convert them in a competitive market. We're ideally looking for someone who combines in-house recruitment experience with an agency background or experience in a similar high-volume hiring environment. You thrive in a fast-paced setting, confidently managing multiple roles while maintaining both quality and pace. You're highly tech-savvy, leveraging tools and data to drive smarter, more strategic hiring decisions. You excel in dynamic environments, able to pivot quickly as priorities evolve while maintaining energy and momentum. Above all, you're a proactive, high-energy team player who enjoys collaborating, building relationships and making a meaningful impact. Location: Leeds (LS15), on-site. What You'll Do This is a full-time in-office role supporting a fast-growing organisation delivering against an ambitious hiring plan and high-volume recruitment demand. Partner closely with hiring managers to deeply understand current and future talent demands, translating business objectives into clear, compelling job briefs and commercially aligned sourcing strategies. Deliver end-to-end, high-volume recruitment across multiple roles and functions, from job launch through to offer management, background checks, and successful handover to onboarding. Drive hiring velocity and quality by coaching and upskilling hiring managers on best-in-class recruitment practices, data-led decision making, and consistent assessment standards. Proactively source and engage high-calibre active and passive talent using a wide range of channels, including LinkedIn, job boards, referrals, direct outreach, and industry networks, with a strong focus on conversion and time-to-hire. Collaborate with People team to strengthen employer brand presence and deliver targeted recruitment marketing initiatives that attract top talent at scale. Ensure all recruitment activity is compliant with employment legislation, internal governance, and risk standards, while maintaining a pragmatic, commercial approach. What You'll Bring Proven experience managing high-volume recruitment at pace, without compromising quality or stakeholder trust. The ability to prioritise, move fast, and deliver consistently against hiring plans and KPIs. A creative, commercially minded approach, leveraging technology and AI to improve sourcing, screening, and efficiency. Adaptability and resilience, thriving in a dynamic, changeable environment with significant growth ahead. Working knowledge of ATS platforms; Workday experience is advantageous. Strong capability across recruitment administration, including drafting offer letters and coordinating background checks. Confident stakeholder management and a collaborative, delivery-focused mindset. What We Can Offer You A generous annual leave entitlement plus a personal leave entitlement Private Health Insurance Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances) Life Insurance Company pension scheme, with an uncapped 5% employer contribution Generous Parental Leave Program Paid Volunteer Leave Days Public Holiday Exchange Scheme Talent Referral Programme - get rewarded for referring a friend to join our team! Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech A discounts and cash back scheme Casual dress and relaxed office environment Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines Service recognition awards to find out more about working at Simpro Group! Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer. Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
