Holiday Park General Manager

We are currently recruiting for a Holiday Park General Manager to overseeing the Heads of Departments, helping to create an unrivalled experience by bringing innovative ideas to this 5 Holiday Park in Cumbria.

Your approachable manner will aid team communication, whilst your positive nature enhances your team s commitment. You will strive to meet, and ideally surpass, service and financial targets set and will genuinely wish to succeed in your role.

Role Specifics

Working on a 5-star holiday lodge park, you will be responsible for the daily running of the business. You will manage and support each department to deliver 5-star service and ensure the guests receive 5-star standards throughout their stay. To be directly accountable for the efficient and profitable operation of your park and the teams that work within it. Your responsibilities will include:

Holiday Home Sales

• Ensuring each holiday maker receives a personalised welcome that is in keeping with our 5-star service and standards
• Being on hand, to assist the Holiday Home Sales Manager with any issues that may arise.
• Praising departmental success and encouraging ideas to improve performance.

Management Duties

• Walking the park regularly, working closely with the Maintenance Team to ensure the park is presented and maintained to the highest standard
• Complying with and being responsible for the implementation of the Health & Safety regulations across the entire park. Monitoring our company system PRIME Safety, ensuring all checks are up to date and addressing any highlighted requirements
• Ensuring company, and legal, policies and procedures are enforced, and the teams are informed of these policies
• Motivating and managing your team, ensuring they understand their role within the business and have the necessary tools to perform
• Organising regular HOD meetings, monitoring each departments progress and communicating any relevant information to your managers
• Ensure records are kept of all issues, incidents, meetings, including any actions taken or required
• Ensuring your HOD s work together as a team, checking rota s for appropriateness
• Building an excellent rapport with team, demonstrating your leadership to achieve park success
• Supporting your team to build knowledge of what is available on the park and the surrounding area, to assist holiday makers enjoy their stay
• Ensuring training is arranged and delivered as appropriate for the business need and personal development of your team members
• Leading by example, personally displaying the company s 5-star standards and values at all time
• Ensuring any customer complaints are dealt with in a professional, understanding and timely manner and lessons learnt, where applicable
• To complete any other duties requested of you by the Director team

Essential Requirements

• Professional leader with holiday management experience and who has a high level of understanding within the industry and experienced working for a 5-star business
• Excellent managerial, organisational and negotiation skills
• Excellent observation skills and attention to detail
• A friendly and approachable personality, including good communication skills relating to team and public alike
• A positive, proactive and problem-solving attitude
• Experience of Conflict Management
• Self-motivated and committed to delivering excellent service
• Health & Safety Qualified or experience
• 5-star personal presentation
• A Full driving licence is essential due to the location of the park

If this sounds like the perfect role for you, then please apply today!