Customer service administrator

Customer service administrator - Dungannon

Your new company
I am delighted to be recruiting for a design and manufacturing firm based in Dungannon. This company is passionate about providing the best service for its customers and passionate about providing a great environment for its staff. They are a very innovative, ambitious company and want someone who mirrors these attributes. You will join a great working environment, superb luxury offices, and be part of a dedicated supportive team. The hours of work are Monday-Thursday 8.30-5.30 and Friday 8.30-1.30.
Salary is £26k-£27k.

Your new role

• Deal directly with customers either by telephone, electronically or face to face
• Take customers orders and process orders onto a bespoke system
• Help customers use our online portal and process orders
• Ownership of queries and projects
• Account administration including pick note creation, reports, stock/order adjustments, order entry, and processing exchanges
• Learn how to utilise our databases to improve customer satisfaction
• Internal and external reporting
• Oversight of operations to ensure client SLA's are being achieved
• Work with other departments to provide support and meet deadlines

What you'll need to succeed

• Customer focused
• Strong attention to detail
• Professional and presentable - Good telephone manner
• Good team worker
• Can cope well under pressure of deadlines
• Flexible and highly motivated
• Good knowledge of Microsoft Office programs (Excel, Word)
• Good Knowledge of IT systems

What you'll get in return
You will be offered an excellent salary, an opportunity to work for a great employer that invests in its people and excellent career progression.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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