Experienced Senior Design Manager required to take the lead and manage the design process for several healthcare projects in the Wiltshire and Bristol areas. Initially based between working from home and office, you will be involved in the preconstruction phase for several schemes on the P22+framework, prior to moving to site with the construction team during the works. Projects will typically range from 25m to 80m in value, either refurbishment and / or complete new build schemes within the grounds of the existing live hospitals. Reporting to the Regional Design Manager, and working with the preconstruction teams, you will manage the design development and build ability aspects of schemes through second stage preconstruction on the framework, and out to commencement on site; Thereafter you will take the overview for your live sites working closely with the project delivery team throughout the construction phase. Previous healthcare experience is critical to this role, as is a reasonable level of preconstruction. Duties will include: Management of the design development for projects, packages and sections of works; Chairing regular design team meetings; Management of consultant design team; Regular liaison with key clients, trusts and end users / heads of department; Engagement with and managing specialist sub-contractor design teams; Agreement of information required schedule; Ensuring key dates achieved; Dealing with local authorities to achieve planning permissions; Review of construction design information for build ability, compliance with contractors proposals, employers requirements, budget, current building legislation, etc; Identifying opportunities for value engineering where appropriate; Proactive issue resolution; Overall managing the smooth and timely delivery of detailed design information for procurement and construction throughout the preconstruction and build process. Management of site based Design Coordinators. About the Company/Client/Project: The company is national main contractor, with experience and a proven track record in the delivery of new build and refurbishment schemes in healthcare, secondary education, commercial offices, local authority, higher education faculty buildings, student accommodation Requirements including certificates and qualifications: Either from an Engineering/Construction delivery or Architectural background, you will possess excellent technical and commercial knowledge, a keen understanding of construction methodology, materials and systems, procurement lead in times, etc. For this particular role, previous experience of P21/P22 healthcare work, working in a live hospital environment, or working on a new build hospital scheme is essential. You will ideally have a proven track record of successful project delivery with a recognised Main Contractor in a Design Coordination / Design Management role. High standards, attention to detail and the drive to deliver on programme, specification and budget will be very well rewarded with excellent salary, benefits, promotional and development prospects. For more information on this contract please contact bill Pugh on (phone number removed) or send your CV to (url removed)
May 13, 2026
Contractor
Experienced Senior Design Manager required to take the lead and manage the design process for several healthcare projects in the Wiltshire and Bristol areas. Initially based between working from home and office, you will be involved in the preconstruction phase for several schemes on the P22+framework, prior to moving to site with the construction team during the works. Projects will typically range from 25m to 80m in value, either refurbishment and / or complete new build schemes within the grounds of the existing live hospitals. Reporting to the Regional Design Manager, and working with the preconstruction teams, you will manage the design development and build ability aspects of schemes through second stage preconstruction on the framework, and out to commencement on site; Thereafter you will take the overview for your live sites working closely with the project delivery team throughout the construction phase. Previous healthcare experience is critical to this role, as is a reasonable level of preconstruction. Duties will include: Management of the design development for projects, packages and sections of works; Chairing regular design team meetings; Management of consultant design team; Regular liaison with key clients, trusts and end users / heads of department; Engagement with and managing specialist sub-contractor design teams; Agreement of information required schedule; Ensuring key dates achieved; Dealing with local authorities to achieve planning permissions; Review of construction design information for build ability, compliance with contractors proposals, employers requirements, budget, current building legislation, etc; Identifying opportunities for value engineering where appropriate; Proactive issue resolution; Overall managing the smooth and timely delivery of detailed design information for procurement and construction throughout the preconstruction and build process. Management of site based Design Coordinators. About the Company/Client/Project: The company is national main contractor, with experience and a proven track record in the delivery of new build and refurbishment schemes in healthcare, secondary education, commercial offices, local authority, higher education faculty buildings, student accommodation Requirements including certificates and qualifications: Either from an Engineering/Construction delivery or Architectural background, you will possess excellent technical and commercial knowledge, a keen understanding of construction methodology, materials and systems, procurement lead in times, etc. For this particular role, previous experience of P21/P22 healthcare work, working in a live hospital environment, or working on a new build hospital scheme is essential. You will ideally have a proven track record of successful project delivery with a recognised Main Contractor in a Design Coordination / Design Management role. High standards, attention to detail and the drive to deliver on programme, specification and budget will be very well rewarded with excellent salary, benefits, promotional and development prospects. For more information on this contract please contact bill Pugh on (phone number removed) or send your CV to (url removed)
Shape Global Credit Excellence at Scale Global Credit Manager Role (London-Based) Your new company You will be joining a well-established, international organisation operating across multiple regions, including Europe, Asia, and the Americas. The business manufactures core industrial products that are integral to a broad range of downstream markets and applications.With a global operational footprint and a complex supply chain, the organisation plays a key role in supporting customers across diverse industries. Sustainability is an important strategic focus, supported by long-term initiatives aimed at reducing environmental impact and supporting a lower-carbon future.The London location functions as a central commercial and support hub, working closely with global operations and specialist teams worldwide. Your new role As Global Credit & Compliance Manager, you will support commercial performance and cash optimisation by leading global credit risk management and driving a robust compliance framework across the business.You will provide expert insight on customer risk, oversee receivables performance, and contribute to accurate cash forecasting, all while operating within delegated authorities. The role also has global ownership of the compliance agenda, ensuring adherence to external regulations, internal policies, and group governance requirements.This is a senior, visible role with regular interaction at Board level and close collaboration with Commercial, Finance, Legal, and Group Compliance teams. Key Accountabilities Champion and role-model strong health, safety, and compliance standards. Lead the development, implementation, and continuous improvement of global credit and compliance policies, procedures, and reporting frameworks. Set and manage global customer credit risk through financial analysis, credit limit recommendations, and ongoing monitoring using internal and external data. Present quarterly credit performance reports and key risk updates to senior leadership. Oversee global credit control activity to ensure timely collections and proactive resolution of receivables risks. Partner with Commercial teams, including attending customer meetings, to support sustainable business continuity. Lead preparation of monthly financial and performance reports for senior stakeholders. Ensure Letters of Credit are managed in line with current UCP regulations and internal guidelines. Oversee securitisation reporting to group finance, ensuring accuracy and timeliness. Lead negotiation and resolution of historical debt, including engagement with customers, advisors, legal teams, and administrators. Monitor evolving regulatory requirements and advise senior leadership on compliance impact and mitigation actions. Drive a strong compliance culture across the business, covering areas such as: Conduct third-party integrity and due-diligence reviews, working with external legal and advisory partners. Manage Gifts & Entertainment registers, sanctions reporting, and KYC responses to financial institutions. Lead, coach, and develop direct reports, ensuring high professional standards and continuous process improvement. Represent the business on selected cross-functional and group-level credit and compliance initiatives. Collaborate with other functions to share insights, data, and best practices as required. Undertake additional projects and responsibilities as directed by senior finance leadership. What you'll need to succeed Professionally qualified or part-qualified (e.g. CICM, CIMA) and/or 10+ years' experience in global credit risk and regulatory compliance leadership.Strong understanding of credit drivers, exposure management, and customer risk mitigation.Excellent financial, analytical, and commercial judgment, with the ability to influence senior stakeholders.Hands-on experience with ERP systems (SAP preferred) and strong Excel, PowerPoint, and reporting capability.Proven experience in a product-driven manufacturing environment Knowledge of security instruments and structured credit arrangements.High attention to detail, with strong documentation and governance discipline.Ability to operate independently in a complex, international environment with a results-driven mindset.Strong leadership and coaching capability, fostering accuracy, accountability, and continuous improvement. What you'll get in return Competitive base salary Discretionary annual bonus Generous contributory pension scheme Life assurance 25 days' annual leave plus bank holidays, with flexibility and the option to purchase additional leave Ongoing professional and career development Access to a wide benefits package, including health, wellbeing, and insurance options Enhanced family-friendly policies Free on-site gym access Employee Assistance Programme offering confidential support services Cycle to Work scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 13, 2026
Full time
Shape Global Credit Excellence at Scale Global Credit Manager Role (London-Based) Your new company You will be joining a well-established, international organisation operating across multiple regions, including Europe, Asia, and the Americas. The business manufactures core industrial products that are integral to a broad range of downstream markets and applications.With a global operational footprint and a complex supply chain, the organisation plays a key role in supporting customers across diverse industries. Sustainability is an important strategic focus, supported by long-term initiatives aimed at reducing environmental impact and supporting a lower-carbon future.The London location functions as a central commercial and support hub, working closely with global operations and specialist teams worldwide. Your new role As Global Credit & Compliance Manager, you will support commercial performance and cash optimisation by leading global credit risk management and driving a robust compliance framework across the business.You will provide expert insight on customer risk, oversee receivables performance, and contribute to accurate cash forecasting, all while operating within delegated authorities. The role also has global ownership of the compliance agenda, ensuring adherence to external regulations, internal policies, and group governance requirements.This is a senior, visible role with regular interaction at Board level and close collaboration with Commercial, Finance, Legal, and Group Compliance teams. Key Accountabilities Champion and role-model strong health, safety, and compliance standards. Lead the development, implementation, and continuous improvement of global credit and compliance policies, procedures, and reporting frameworks. Set and manage global customer credit risk through financial analysis, credit limit recommendations, and ongoing monitoring using internal and external data. Present quarterly credit performance reports and key risk updates to senior leadership. Oversee global credit control activity to ensure timely collections and proactive resolution of receivables risks. Partner with Commercial teams, including attending customer meetings, to support sustainable business continuity. Lead preparation of monthly financial and performance reports for senior stakeholders. Ensure Letters of Credit are managed in line with current UCP regulations and internal guidelines. Oversee securitisation reporting to group finance, ensuring accuracy and timeliness. Lead negotiation and resolution of historical debt, including engagement with customers, advisors, legal teams, and administrators. Monitor evolving regulatory requirements and advise senior leadership on compliance impact and mitigation actions. Drive a strong compliance culture across the business, covering areas such as: Conduct third-party integrity and due-diligence reviews, working with external legal and advisory partners. Manage Gifts & Entertainment registers, sanctions reporting, and KYC responses to financial institutions. Lead, coach, and develop direct reports, ensuring high professional standards and continuous process improvement. Represent the business on selected cross-functional and group-level credit and compliance initiatives. Collaborate with other functions to share insights, data, and best practices as required. Undertake additional projects and responsibilities as directed by senior finance leadership. What you'll need to succeed Professionally qualified or part-qualified (e.g. CICM, CIMA) and/or 10+ years' experience in global credit risk and regulatory compliance leadership.Strong understanding of credit drivers, exposure management, and customer risk mitigation.Excellent financial, analytical, and commercial judgment, with the ability to influence senior stakeholders.Hands-on experience with ERP systems (SAP preferred) and strong Excel, PowerPoint, and reporting capability.Proven experience in a product-driven manufacturing environment Knowledge of security instruments and structured credit arrangements.High attention to detail, with strong documentation and governance discipline.Ability to operate independently in a complex, international environment with a results-driven mindset.Strong leadership and coaching capability, fostering accuracy, accountability, and continuous improvement. What you'll get in return Competitive base salary Discretionary annual bonus Generous contributory pension scheme Life assurance 25 days' annual leave plus bank holidays, with flexibility and the option to purchase additional leave Ongoing professional and career development Access to a wide benefits package, including health, wellbeing, and insurance options Enhanced family-friendly policies Free on-site gym access Employee Assistance Programme offering confidential support services Cycle to Work scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
A large organisation with Hull based site is recruiting a Global Credit Manager The Opportunity A global, highly complex manufacturing business is seeking an experienced Global Credit & Compliance Manager to join its finance leadership team. This is a high-profile role supporting international operations across Europe, Asia, and the Americas, with responsibility for global customer credit risk and enterprise-wide compliance governance.The role sits at the intersection of commercial decision-making, cash optimisation, and regulatory compliance, offering exposure to senior leadership and Board-level reporting within a large, international group environment. Key Responsibilities Lead the global credit and compliance agenda, ensuring policies, processes, and reporting are fit for purpose and aligned to business strategy and delegation of authority. Own global customer credit risk management, including financial analysis, credit limit recommendations, and risk mitigation using internal and external data sources. Present quarterly credit performance and key compliance updates to senior leadership and Board-level stakeholders. Oversee credit control activities to drive timely cash collection while supporting commercial continuity. Partner with commercial teams, including participation in customer meetings, to balance growth and risk. Lead preparation of monthly performance and compliance reporting for senior management. Ensure Letters of Credit are managed in line with UCP regulations and internal guidelines. Oversee securitisation reporting to Group, ensuring accuracy and timeliness. Lead complex debt resolution and recovery activities, liaising with administrators, legal advisors, and other stakeholders. Monitor and advise on changing regulatory requirements impacting the business. Drive and embed a strong culture of compliance across the organisation, including Competition Law, Anti-Bribery & Corruption, Sanctions, Modern Slavery, Dawn Raids, and Code of Conduct. Conduct third-party due diligence and integrity assessments, working closely with external advisors. Manage gifts and entertainment registers, sanctions reporting, and KYC responses to financial institutions. Provide leadership, coaching, and development to direct reports, maintaining high professional and ethical standards. Represent the business on selected global credit and compliance initiatives. Support ad-hoc projects and activities as required by senior finance leadership. Candidate Profile Qualified or part-qualified CICM / CIMA, or equivalent experience. Progressive experience in global credit risk management and regulatory compliance within a complex, international environment. Strong understanding of credit drivers, customer risk, and security instruments (e.g. Letters of Credit). Commercially minded with strong financial and analytical capability. Confident, operating independently and influencing senior stakeholders. Strong systems and PC skills (advanced Excel essential; SAP experience highly desirable). Meticulous attention to detail with a strong focus on data quality, consistency, and governance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 13, 2026
Full time
A large organisation with Hull based site is recruiting a Global Credit Manager The Opportunity A global, highly complex manufacturing business is seeking an experienced Global Credit & Compliance Manager to join its finance leadership team. This is a high-profile role supporting international operations across Europe, Asia, and the Americas, with responsibility for global customer credit risk and enterprise-wide compliance governance.The role sits at the intersection of commercial decision-making, cash optimisation, and regulatory compliance, offering exposure to senior leadership and Board-level reporting within a large, international group environment. Key Responsibilities Lead the global credit and compliance agenda, ensuring policies, processes, and reporting are fit for purpose and aligned to business strategy and delegation of authority. Own global customer credit risk management, including financial analysis, credit limit recommendations, and risk mitigation using internal and external data sources. Present quarterly credit performance and key compliance updates to senior leadership and Board-level stakeholders. Oversee credit control activities to drive timely cash collection while supporting commercial continuity. Partner with commercial teams, including participation in customer meetings, to balance growth and risk. Lead preparation of monthly performance and compliance reporting for senior management. Ensure Letters of Credit are managed in line with UCP regulations and internal guidelines. Oversee securitisation reporting to Group, ensuring accuracy and timeliness. Lead complex debt resolution and recovery activities, liaising with administrators, legal advisors, and other stakeholders. Monitor and advise on changing regulatory requirements impacting the business. Drive and embed a strong culture of compliance across the organisation, including Competition Law, Anti-Bribery & Corruption, Sanctions, Modern Slavery, Dawn Raids, and Code of Conduct. Conduct third-party due diligence and integrity assessments, working closely with external advisors. Manage gifts and entertainment registers, sanctions reporting, and KYC responses to financial institutions. Provide leadership, coaching, and development to direct reports, maintaining high professional and ethical standards. Represent the business on selected global credit and compliance initiatives. Support ad-hoc projects and activities as required by senior finance leadership. Candidate Profile Qualified or part-qualified CICM / CIMA, or equivalent experience. Progressive experience in global credit risk management and regulatory compliance within a complex, international environment. Strong understanding of credit drivers, customer risk, and security instruments (e.g. Letters of Credit). Commercially minded with strong financial and analytical capability. Confident, operating independently and influencing senior stakeholders. Strong systems and PC skills (advanced Excel essential; SAP experience highly desirable). Meticulous attention to detail with a strong focus on data quality, consistency, and governance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #
Job Description Summary Job Description The Lead Systems Engineer (Electrical Test) will work with the Test Manager to deliver and improve the capability and capacity of the test facilities for HVDC manufacturing. They will be responsible for the safety of test cells, training of test technicians and junior colleagues and facility bring up. Responsibilities - What you'll do Serve as the technical authority for manufacturing test infrastructure, leading issue resolution and supporting the development of junior colleagues Act as a technical escalation point for day to day running and breakdowns of test equipment Develop and deliver new test infrastructure and tools Manage suppliers and contractors for test facility build, commissioning & maintenance Roll out and maintain processes for test facilities and equipment (change management, scheduled calibration, preventative maintenance, etc.) Lead New Product Introduction (NPI) for test facilities (i.e. requirements capture, timely procurement of machinery, updating test sequences, etc.) Cross functional collaboration to facilitate New Product Development (NPD), issue resolution and continuous improvement Work with engineering teams to define and develop manufacturing test strategies and specifications Work with IT and OT teams to integrate test software systems into business software systems for management and reporting Develop and maintain departmental and test operator/technician training, SOPs, risk analyses and any other documentation Carry out continuous improvement activities for test processes and infrastructure to improve KPIs such as OEE, throughput, FPY Skills & Experience - What you'll bring Essential A process driven mindset backed by a 'can do' attitude and a desire to learn Degree, HNC/HND, or equivalent qualification in an engineering discipline A strong understanding of managing electrical safety in a high voltage environment, including using tools such as risk assessments, FMEA, SSoW, LOTO, etc. Demonstrable experience in structured root cause analyses of complex issues (Fishbone diagrams, 5 Whys, ABA testing, etc.) Significant experience in manufacturing test facility design and implementation Be able to communicate ideas, concepts and results to non-technical stakeholders Understanding of lean principles (Kaizen, 5S, etc.) and tools (DMAIC, FMEA, etc) Demonstrable experience in writing or maintaining test specifications Desirable Experience in automated test equipment implementation (NI LabVIEW & TestStand) Demonstrable knowledge of power electronics, product manufacturing and testing Experience supporting New Product Development (NPD) activities Exposure to lean manufacturing environment Specific Abilities: Able to communicate effectively in English (verbal and written) Proactive and self motivating Highly competent in using electrical test equipment (oscilloscope, DMM, power analyser) Able to deliver work proactively, to schedule and within budget Willingness to travel Additional Information Relocation Assistance Provided: No
May 13, 2026
Full time
Job Description Summary Job Description The Lead Systems Engineer (Electrical Test) will work with the Test Manager to deliver and improve the capability and capacity of the test facilities for HVDC manufacturing. They will be responsible for the safety of test cells, training of test technicians and junior colleagues and facility bring up. Responsibilities - What you'll do Serve as the technical authority for manufacturing test infrastructure, leading issue resolution and supporting the development of junior colleagues Act as a technical escalation point for day to day running and breakdowns of test equipment Develop and deliver new test infrastructure and tools Manage suppliers and contractors for test facility build, commissioning & maintenance Roll out and maintain processes for test facilities and equipment (change management, scheduled calibration, preventative maintenance, etc.) Lead New Product Introduction (NPI) for test facilities (i.e. requirements capture, timely procurement of machinery, updating test sequences, etc.) Cross functional collaboration to facilitate New Product Development (NPD), issue resolution and continuous improvement Work with engineering teams to define and develop manufacturing test strategies and specifications Work with IT and OT teams to integrate test software systems into business software systems for management and reporting Develop and maintain departmental and test operator/technician training, SOPs, risk analyses and any other documentation Carry out continuous improvement activities for test processes and infrastructure to improve KPIs such as OEE, throughput, FPY Skills & Experience - What you'll bring Essential A process driven mindset backed by a 'can do' attitude and a desire to learn Degree, HNC/HND, or equivalent qualification in an engineering discipline A strong understanding of managing electrical safety in a high voltage environment, including using tools such as risk assessments, FMEA, SSoW, LOTO, etc. Demonstrable experience in structured root cause analyses of complex issues (Fishbone diagrams, 5 Whys, ABA testing, etc.) Significant experience in manufacturing test facility design and implementation Be able to communicate ideas, concepts and results to non-technical stakeholders Understanding of lean principles (Kaizen, 5S, etc.) and tools (DMAIC, FMEA, etc) Demonstrable experience in writing or maintaining test specifications Desirable Experience in automated test equipment implementation (NI LabVIEW & TestStand) Demonstrable knowledge of power electronics, product manufacturing and testing Experience supporting New Product Development (NPD) activities Exposure to lean manufacturing environment Specific Abilities: Able to communicate effectively in English (verbal and written) Proactive and self motivating Highly competent in using electrical test equipment (oscilloscope, DMM, power analyser) Able to deliver work proactively, to schedule and within budget Willingness to travel Additional Information Relocation Assistance Provided: No
Operations Director Glasgow, Hybrid Full Time, Permanent My client is a global software organisation trusted by some of the world's most recognisable brands. As part of their continued investment in growth, they are looking to appoint an Operations Director to take ownership of day to day operations, performance, and continuous improvement. This is a hands-on role for someone who enjoys bringing structure, improving how things work, and having real accountability in a fast moving environment. You will play a key part in shaping operational effectiveness across the business, working closely with senior stakeholders. The role You will own the full delivery lifecycle, from order through to installation, onboarding, and live customer operation, ensuring a seamless, high-quality experience at scale. This is not a strategy only position. You will be expected to bring structure, pace, and accountability into a growing, fast-moving environment. Owning end to end delivery from order through to installation, onboarding, and live operation Ensuring customers go live on time with a consistent, high quality experience Building a scalable and repeatable installation and onboarding model Leading supply chain and logistics, including partner performance and supplier management Driving delivery speed, cost control, and operational reliability Owning customer support performance, improving response times, resolution quality, and overall experience Proactively resolving issues and embedding continuous improvement Building operational systems, dashboards, and key performance indicators to drive visibility and decision making Leading and developing teams across support, onboarding, and delivery with clear accountability and pace Working closely with sales and product teams to ensure seamless delivery and alignment between commercial commitments and operations The candidate We are looking for a proven senior ops professional who thrives in high growth environments and knows how to turn complexity into clarity. Experience as an Operations Manager/Operations Director, or similar senior role A strong track record in multi site, logistics, or service led environments Experience building and scaling operational processes and infrastructure Experience in software and hardware enabled businesses is desirable but not essential Experience scaling operations internationally Excellent written and verbal skills In return Salary up to £80,000 Bonus A pivotal leadership role in a high growth, scaling business Direct impact on company performance and customer success A fast paced, ambitious environment where execution is valued Interested? Click 'Apply' today
May 13, 2026
Full time
Operations Director Glasgow, Hybrid Full Time, Permanent My client is a global software organisation trusted by some of the world's most recognisable brands. As part of their continued investment in growth, they are looking to appoint an Operations Director to take ownership of day to day operations, performance, and continuous improvement. This is a hands-on role for someone who enjoys bringing structure, improving how things work, and having real accountability in a fast moving environment. You will play a key part in shaping operational effectiveness across the business, working closely with senior stakeholders. The role You will own the full delivery lifecycle, from order through to installation, onboarding, and live customer operation, ensuring a seamless, high-quality experience at scale. This is not a strategy only position. You will be expected to bring structure, pace, and accountability into a growing, fast-moving environment. Owning end to end delivery from order through to installation, onboarding, and live operation Ensuring customers go live on time with a consistent, high quality experience Building a scalable and repeatable installation and onboarding model Leading supply chain and logistics, including partner performance and supplier management Driving delivery speed, cost control, and operational reliability Owning customer support performance, improving response times, resolution quality, and overall experience Proactively resolving issues and embedding continuous improvement Building operational systems, dashboards, and key performance indicators to drive visibility and decision making Leading and developing teams across support, onboarding, and delivery with clear accountability and pace Working closely with sales and product teams to ensure seamless delivery and alignment between commercial commitments and operations The candidate We are looking for a proven senior ops professional who thrives in high growth environments and knows how to turn complexity into clarity. Experience as an Operations Manager/Operations Director, or similar senior role A strong track record in multi site, logistics, or service led environments Experience building and scaling operational processes and infrastructure Experience in software and hardware enabled businesses is desirable but not essential Experience scaling operations internationally Excellent written and verbal skills In return Salary up to £80,000 Bonus A pivotal leadership role in a high growth, scaling business Direct impact on company performance and customer success A fast paced, ambitious environment where execution is valued Interested? Click 'Apply' today
1st Line Technical Support Agent page is loaded 1st Line Technical Support Agentlocations: Rochester, Kenttime type: Full timeposted on: Posted 2 Days Agojob requisition id: R50639 Job Description: # 1st Line Support Consultant Uniware Systems is EPoS and Payment provider with over 25 years of experience in providing solutions to support of the catering and retail sectors. Clients include Retailers, Oxbridge Colleges, Universities, Financial Services Hospitality, Stadia and Blue-Chip businesses across the UK. Uniware offer the entire range of business services needed for an efficient EPoS and Payments estate.Uniware is passionate about providing EPoS & Payment solutions that enable clients to maximise revenue, improve customer loyalty and increase footfall within their hospitality & retail businesses. Our success relies on being focused on how our customers view their experience whilst using our solutions. We work diligently through a process of continual review to ensure we satisfy requirements and maintain our place as market leaders in our specialist services. POSITION: We are seeking a 1st Line Technical Support Agent to join our busy Customer Support team. The successful candidate will add strength to our highly capable support operation and report to the Service Desk Manager. JOB RESPONSIBILITIES: To work as part of a team delivering a first class, professional customer service in a 1st line support position. To use sound judgment and take decisions within established procedures for each service request including logging, processing and follow-up, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction.The role itself is very varied and will entail: Logging calls in support database and assigning a priority level and service level agreement and managing customer expectation on time of resolution Problem solving support issues using own knowledge and support libraries Escalating calls to higher level of support organisation if answer is unknown or SLA is in danger of breach Arranging engineers to attend site with correct documentation Assist in carrying out Risk Assessments and Method Statements where needed Carry out quality testing of new software releases, following development guidelines. Participating in handover meetings from installation teams following installation of new systems Where required visit customer sites to resolve support calls and assist in Go Live days for new systems Identity card printing and manage customer expectations. JOB QUALIFICATIONS: Essential skills: A working knowledge of Microsoft desktop operating systems A good working knowledge of Microsoft desktop applications (Word, Outlook, Excel) Ability to monitor, control and undertake a variety of tasks simultaneously Ability to work unsupervised and prioritise work - self-motivated. Desirable skills: Knowledge of retail or hospitality industry requirements, and other services and products Knowledge of Computer and Networking technologies Ideally hold an IT qualification Any Microsoft certifications Any database or SQL experience Any experience of remote support products, VNC, remote desktop etc. Your Personal Characteristics will include: Excellent communication skills, particularly over the telephone, with the ability to explain issues clearly and simply, both orally and in writing An ability to build a rapport with customers Logical and analytical, with a methodical approach to problem-solving Solution-focused, with ability to prioritise Persistent and resilient under pressure, with a good sense of humor Accurate, with high attention to detail Good team player, yet willing to take personal responsibility for issues Self-motivated, resourceful and keen to learn and share knowledge Enthusiastic, motivated, empathetic and professional Flexible and hard working approach Excellent administrative and organisational skills Able to manage multiple tasks Able to follow process and procedures Able to be patient, tolerant and problem-solve accordingly.Only candidates who are eligible to live and work in the UK need apply.Salary will be commensurate with experience and job responsibilities. We offer excellent benefits.Only candidates who are eligible to live and work in the UK need apply. Business Unit: Scheduled Weekly Hours: 37.5 Number of Openings Available: 0 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.
May 13, 2026
Full time
1st Line Technical Support Agent page is loaded 1st Line Technical Support Agentlocations: Rochester, Kenttime type: Full timeposted on: Posted 2 Days Agojob requisition id: R50639 Job Description: # 1st Line Support Consultant Uniware Systems is EPoS and Payment provider with over 25 years of experience in providing solutions to support of the catering and retail sectors. Clients include Retailers, Oxbridge Colleges, Universities, Financial Services Hospitality, Stadia and Blue-Chip businesses across the UK. Uniware offer the entire range of business services needed for an efficient EPoS and Payments estate.Uniware is passionate about providing EPoS & Payment solutions that enable clients to maximise revenue, improve customer loyalty and increase footfall within their hospitality & retail businesses. Our success relies on being focused on how our customers view their experience whilst using our solutions. We work diligently through a process of continual review to ensure we satisfy requirements and maintain our place as market leaders in our specialist services. POSITION: We are seeking a 1st Line Technical Support Agent to join our busy Customer Support team. The successful candidate will add strength to our highly capable support operation and report to the Service Desk Manager. JOB RESPONSIBILITIES: To work as part of a team delivering a first class, professional customer service in a 1st line support position. To use sound judgment and take decisions within established procedures for each service request including logging, processing and follow-up, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction.The role itself is very varied and will entail: Logging calls in support database and assigning a priority level and service level agreement and managing customer expectation on time of resolution Problem solving support issues using own knowledge and support libraries Escalating calls to higher level of support organisation if answer is unknown or SLA is in danger of breach Arranging engineers to attend site with correct documentation Assist in carrying out Risk Assessments and Method Statements where needed Carry out quality testing of new software releases, following development guidelines. Participating in handover meetings from installation teams following installation of new systems Where required visit customer sites to resolve support calls and assist in Go Live days for new systems Identity card printing and manage customer expectations. JOB QUALIFICATIONS: Essential skills: A working knowledge of Microsoft desktop operating systems A good working knowledge of Microsoft desktop applications (Word, Outlook, Excel) Ability to monitor, control and undertake a variety of tasks simultaneously Ability to work unsupervised and prioritise work - self-motivated. Desirable skills: Knowledge of retail or hospitality industry requirements, and other services and products Knowledge of Computer and Networking technologies Ideally hold an IT qualification Any Microsoft certifications Any database or SQL experience Any experience of remote support products, VNC, remote desktop etc. Your Personal Characteristics will include: Excellent communication skills, particularly over the telephone, with the ability to explain issues clearly and simply, both orally and in writing An ability to build a rapport with customers Logical and analytical, with a methodical approach to problem-solving Solution-focused, with ability to prioritise Persistent and resilient under pressure, with a good sense of humor Accurate, with high attention to detail Good team player, yet willing to take personal responsibility for issues Self-motivated, resourceful and keen to learn and share knowledge Enthusiastic, motivated, empathetic and professional Flexible and hard working approach Excellent administrative and organisational skills Able to manage multiple tasks Able to follow process and procedures Able to be patient, tolerant and problem-solve accordingly.Only candidates who are eligible to live and work in the UK need apply.Salary will be commensurate with experience and job responsibilities. We offer excellent benefits.Only candidates who are eligible to live and work in the UK need apply. Business Unit: Scheduled Weekly Hours: 37.5 Number of Openings Available: 0 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.
Job Title Level 3 Security Analyst - Incident Response & Vulnerability Management Department Service Delivery / Security Reporting To Security Lead / Service Delivery Manager Operates under the direction of the Incident Manager during security incidents Location UK (Hybrid) Office in Cardiff 1-2 days per week, regular client site travel. Working Pattern Monday to Friday with participation in the on-call Security and Major Incident rota as required Role Purpose The Level 3 Security Analyst is responsible for the technical investigation, containment, remediation, and resolution of IT security incidents and vulnerabilities across a complex, multi-site customer estate supported by "the MSP". The role acts as a senior technical authority for security incidents, working alongside Incident Management, Infrastructure, Network, and Application teams to ensure security issues are resolved end-to-end, correctly documented, and do not reoccur. Key Accountabilities - Security Incident Investigation & Response Act as the technical lead for the investigation of security incidents across supported platforms. Investigate malware, ransomware, account compromise, unauthorised access, suspicious activity, and security misconfiguration. Perform detailed root cause analysis across endpoint, identity, network, and application layers. Advise the Incident Manager on incident scope, impact, containment, eradication strategy, and recovery validation. Drive incidents through to full technical resolution, not temporary mitigation. Key Accountabilities - Vulnerability Management Investigate vulnerabilities identified via scanning platforms, endpoint and cloud tooling, supplier disclosures, and audit activity. Assess risk based on exploitability, exposure, and operational impact. Own remediation actions end-to-end, coordinating with Infrastructure, Network, and third-party suppliers. Validate remediation and ensure appropriate evidence is captured for assurance and audit. Platforms & Technology Scope End-user devices including Windows, macOS, tablets, and peripherals. Microsoft 365 including Entra ID, Exchange, SharePoint, Defender, and endpoint protection. Identity and Access Management including privileged and service accounts. On-premises and cloud-hosted servers. Network infrastructure including firewalls, switches, wireless, and WAN connectivity. Cloud-hosted and supplier-managed applications. Documentation, Audit & Continuous Improvement Produce clear, technically accurate documentation covering incidents, root cause analysis, and corrective actions. Support governance, customer assurance, and audit requirements. Contribute to post-incident reviews and lessons learned. Identify recurring issues and recommend long-term improvements. Ensure incidents and vulnerabilities are correctly logged and tracked within ITSM systems. Collaboration & Escalation Work closely with Incident Managers, Security specialists, and Level 3 Infrastructure and Network teams. Act as a senior escalation point for Level 1 and Level 2 teams. Engage third-party suppliers to progress investigation and remediation. Participate in out-of-hours response as required. Knowledge, Skills & Experience - Essential Proven experience in a Level 3 or Senior Security Analyst or Incident Response role. Hands-on experience investigating and resolving incidents across endpoints, identity platforms, networks, and cloud services. Strong understanding of malware and ransomware response, identity compromise, and vulnerability remediation. Experience working within formal Security Incident and Major Incident processes. Strong written documentation and stakeholder communication skills. Knowledge, Skills & Experience - Desirable Experience supporting multi-site or operationally sensitive environments. Familiarity with Defender, SIEM, EDR, and vulnerability management tools. Understanding of regulated or PCI-adjacent environments. Relevant security certifications or equivalent experience. Behavioural Competencies Takes ownership from detection through to resolution. Investigates thoroughly and challenges incomplete fixes. Calm, methodical, and decisive during live incidents. Understands operational and business impact. Professional and confident when engaging customers and suppliers. Decision Making & Authority Makes technical decisions relating to investigation, containment, and remediation of security incidents. Escalates risk and decision points appropriately to Incident Management and Service Delivery leadership. Key Interfaces Incident Management Security Operations Infrastructure and Network Services Third-party suppliers Customer stakeholders via structured incident communications
May 13, 2026
Full time
Job Title Level 3 Security Analyst - Incident Response & Vulnerability Management Department Service Delivery / Security Reporting To Security Lead / Service Delivery Manager Operates under the direction of the Incident Manager during security incidents Location UK (Hybrid) Office in Cardiff 1-2 days per week, regular client site travel. Working Pattern Monday to Friday with participation in the on-call Security and Major Incident rota as required Role Purpose The Level 3 Security Analyst is responsible for the technical investigation, containment, remediation, and resolution of IT security incidents and vulnerabilities across a complex, multi-site customer estate supported by "the MSP". The role acts as a senior technical authority for security incidents, working alongside Incident Management, Infrastructure, Network, and Application teams to ensure security issues are resolved end-to-end, correctly documented, and do not reoccur. Key Accountabilities - Security Incident Investigation & Response Act as the technical lead for the investigation of security incidents across supported platforms. Investigate malware, ransomware, account compromise, unauthorised access, suspicious activity, and security misconfiguration. Perform detailed root cause analysis across endpoint, identity, network, and application layers. Advise the Incident Manager on incident scope, impact, containment, eradication strategy, and recovery validation. Drive incidents through to full technical resolution, not temporary mitigation. Key Accountabilities - Vulnerability Management Investigate vulnerabilities identified via scanning platforms, endpoint and cloud tooling, supplier disclosures, and audit activity. Assess risk based on exploitability, exposure, and operational impact. Own remediation actions end-to-end, coordinating with Infrastructure, Network, and third-party suppliers. Validate remediation and ensure appropriate evidence is captured for assurance and audit. Platforms & Technology Scope End-user devices including Windows, macOS, tablets, and peripherals. Microsoft 365 including Entra ID, Exchange, SharePoint, Defender, and endpoint protection. Identity and Access Management including privileged and service accounts. On-premises and cloud-hosted servers. Network infrastructure including firewalls, switches, wireless, and WAN connectivity. Cloud-hosted and supplier-managed applications. Documentation, Audit & Continuous Improvement Produce clear, technically accurate documentation covering incidents, root cause analysis, and corrective actions. Support governance, customer assurance, and audit requirements. Contribute to post-incident reviews and lessons learned. Identify recurring issues and recommend long-term improvements. Ensure incidents and vulnerabilities are correctly logged and tracked within ITSM systems. Collaboration & Escalation Work closely with Incident Managers, Security specialists, and Level 3 Infrastructure and Network teams. Act as a senior escalation point for Level 1 and Level 2 teams. Engage third-party suppliers to progress investigation and remediation. Participate in out-of-hours response as required. Knowledge, Skills & Experience - Essential Proven experience in a Level 3 or Senior Security Analyst or Incident Response role. Hands-on experience investigating and resolving incidents across endpoints, identity platforms, networks, and cloud services. Strong understanding of malware and ransomware response, identity compromise, and vulnerability remediation. Experience working within formal Security Incident and Major Incident processes. Strong written documentation and stakeholder communication skills. Knowledge, Skills & Experience - Desirable Experience supporting multi-site or operationally sensitive environments. Familiarity with Defender, SIEM, EDR, and vulnerability management tools. Understanding of regulated or PCI-adjacent environments. Relevant security certifications or equivalent experience. Behavioural Competencies Takes ownership from detection through to resolution. Investigates thoroughly and challenges incomplete fixes. Calm, methodical, and decisive during live incidents. Understands operational and business impact. Professional and confident when engaging customers and suppliers. Decision Making & Authority Makes technical decisions relating to investigation, containment, and remediation of security incidents. Escalates risk and decision points appropriately to Incident Management and Service Delivery leadership. Key Interfaces Incident Management Security Operations Infrastructure and Network Services Third-party suppliers Customer stakeholders via structured incident communications
The HR Manager position requires a professional with a strong background in human resources to manage and oversee operational HR processes within an established organisation. The role is based in Haywards Heath and offers a permanent opportunity to contribute to impactful initiatives. Client Details This well-established medium-sized entity dedicated to making a positive impact in its sector. It operates with a focus on delivering meaningful services and fostering a supportive environment for both employees and stakeholders. Description Ensure the efficient delivery of HR operational services, including payroll, compliance, and employee records management. Manage and improve HR policies and procedures to align with organisational goals. Support line managers with guidance on HR-related matters, ensuring adherence to best practices and legal requirements. Collaborate with senior leadership to implement strategic HR initiatives that benefit the organisation. Oversee recruitment and onboarding processes, ensuring a smooth experience for new employees. Monitor and report on HR metrics to assess the effectiveness of HR operations. Handle employee relations cases, providing advice and resolution strategies where necessary. Ensure compliance with employment legislation and maintain up-to-date knowledge of HR trends and regulations. Profile A successful HR Manager professional should have: A strong foundation in human resources with proven operational HR expertise. Experience in managing HR processes within the not-for-profit or similar sectors. Knowledge of employment law and HR best practices. Excellent communication and organisational skills. Staff and team supervisory/management knowledge The ability to work collaboratively with diverse teams and stakeholders. A proactive and solutions-oriented mindset. Job Offer A competitive salary ranging from £46,000 to £52,000 per annum. The opportunity to work in the Haywards Heath area. Permanent role with potential for career growth within the organisation. A supportive and inclusive workplace culture.
May 13, 2026
Full time
The HR Manager position requires a professional with a strong background in human resources to manage and oversee operational HR processes within an established organisation. The role is based in Haywards Heath and offers a permanent opportunity to contribute to impactful initiatives. Client Details This well-established medium-sized entity dedicated to making a positive impact in its sector. It operates with a focus on delivering meaningful services and fostering a supportive environment for both employees and stakeholders. Description Ensure the efficient delivery of HR operational services, including payroll, compliance, and employee records management. Manage and improve HR policies and procedures to align with organisational goals. Support line managers with guidance on HR-related matters, ensuring adherence to best practices and legal requirements. Collaborate with senior leadership to implement strategic HR initiatives that benefit the organisation. Oversee recruitment and onboarding processes, ensuring a smooth experience for new employees. Monitor and report on HR metrics to assess the effectiveness of HR operations. Handle employee relations cases, providing advice and resolution strategies where necessary. Ensure compliance with employment legislation and maintain up-to-date knowledge of HR trends and regulations. Profile A successful HR Manager professional should have: A strong foundation in human resources with proven operational HR expertise. Experience in managing HR processes within the not-for-profit or similar sectors. Knowledge of employment law and HR best practices. Excellent communication and organisational skills. Staff and team supervisory/management knowledge The ability to work collaboratively with diverse teams and stakeholders. A proactive and solutions-oriented mindset. Job Offer A competitive salary ranging from £46,000 to £52,000 per annum. The opportunity to work in the Haywards Heath area. Permanent role with potential for career growth within the organisation. A supportive and inclusive workplace culture.
Job Title: Customer Service Manager Location: Leeds, LS16 (Horsforth) Salary: 35,000- 40,000 (DOE) Role Overview Lead and manage customer service and order processing functions to ensure a high-quality customer experience, accurate order handling and efficient day-to-day operations. The role focuses on team leadership, performance management and continuous improvement across service and operational processes. Key Responsibilities Lead and develop customer service and order processing teams (including offshore) Ensure high service standards, timely responses and effective issue resolution Oversee accurate and efficient order and quote processing Manage KPIs, team performance and continuous improvement initiatives Act as escalation point across customer service, sales and operations Drive process efficiency, communication and cross-team alignment Key Requirements Experience managing customer service or operational teams Strong leadership, communication and organisational skills Ability to manage high workloads and competing priorities Customer-focused with strong problem-solving ability Experience with CRM/order systems (offshore exposure beneficial) Key KPIs Response times and service levels Customer satisfaction (e.g. NPS) Order accuracy and efficiency Team performance and engagement Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
May 13, 2026
Full time
Job Title: Customer Service Manager Location: Leeds, LS16 (Horsforth) Salary: 35,000- 40,000 (DOE) Role Overview Lead and manage customer service and order processing functions to ensure a high-quality customer experience, accurate order handling and efficient day-to-day operations. The role focuses on team leadership, performance management and continuous improvement across service and operational processes. Key Responsibilities Lead and develop customer service and order processing teams (including offshore) Ensure high service standards, timely responses and effective issue resolution Oversee accurate and efficient order and quote processing Manage KPIs, team performance and continuous improvement initiatives Act as escalation point across customer service, sales and operations Drive process efficiency, communication and cross-team alignment Key Requirements Experience managing customer service or operational teams Strong leadership, communication and organisational skills Ability to manage high workloads and competing priorities Customer-focused with strong problem-solving ability Experience with CRM/order systems (offshore exposure beneficial) Key KPIs Response times and service levels Customer satisfaction (e.g. NPS) Order accuracy and efficiency Team performance and engagement Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 42% of our partnership. The team you will join Our Residential Real Estate team at Birketts is one of the largest and most diverse practices in the UK which is both award-winning and recognised at the highest level of its profession. The team work collaboratively across the Birketts' offices adopting a "one team" approach in everything they do, with client service at the heart of the practice. We have 65+ team members across six offices, with Bristol being the most recent addition. Despite being such a large team, spread across six counties, we have a unified vision and shared culture which allows our team members to thrive and achieve their goals. We have a vacancy for a forward-thinking Team Leader to join the practice with a focus on rapid expansion within the local residential real estate market. The work you will be doing You will be responsible for establishing and managing a new team with a focus on technical-excellence, outstanding client service and business development. You will be an active contributor to the core management group within the Residential Real Estate team across all offices which is responsible for team strategy and the employee experience. As the Team Lead in Bristol, you will be an active contributor to the success of the office including establishing internal connections and being an ambassador of the Birketts' culture. Responsibilities will include: To actively develop the business through existing and new connections To establish and thereafter grow the geographical team to become self-sustaining To explore new work types and opportunities for diversification To provide a vital interface between the team members and the management of the considerable overall team To be responsible for day to day management of team members at all levels including recruitment, performance management, managing staff absences and holidays, technical matters that arise on a daily basis, overall team financial and compliance management and motivating the team to perform to the highest standards To instil the Birketts' culture and brand signatures and values throughout the team To be the initial point of escalation for client feedback including effective first point of contact for complaints handling To be involved in the strategic management of the overall team and take on projects for the whole team, under the direction and leadership of the Residential Real Estate Partners To act for a range of clients from high end individuals to corporate entities on a diverse range of residential property matters To work alongside and develope relationships with high end property finders, estate agents and brokers To oversee and be responsible for the training of junior team members Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. What we are looking for The role will suit a candidate with a following and marketplace presence to be able to actively and effectively help grow the practice. Solicitor with at least eight years' PQE gained at a strong regional or City firm Recognised technical expert who provides clear, tailored advice on complex legal and commercial issues. Drives efficient time recording, profitable pricing, strong cash flow, and team gross profit delivery. Leads business development and high-profile pitches, builds a strong market presence, wins new clients, and drives cross-selling opportunities. Delivers exceptional project and client management, consistently meeting expectations through strong communication and deep client understanding. Builds trust through strong relationships, continual professional development, clear communication of vision, and championing positive change. Demonstrates strong risk management, supports junior staff, upholds Lexcel standards, and maintains high compliance and file review performance. A proven ability to meet the demands of high value conveyancing To be competent in using Microsoft Word, Excel, time recording software, Outlook, digital dictation and have an appetite for embracing new technologies, including AI Hybrid Working Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. This role attracts a split of 60% office days and 40% working from home days per week. We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application. Benefits As a Birketts colleague, you will be eligible to receive a wide range of benefits: 30 days holiday (FTE) plus Bank Holidays Long Service holiday award - 1 extra week every 10 years continuous servicePrivate Healthcare with BUPA (offered after probation is passed)Scottish Widows Pension Scheme (5% employer / 5% Employee)Staff Profit Share and Individual Performance Bonus Scheme Salary sacrifice (Pensions, Staff Profit Share)Life Assurance - 4 x salary / Permanent Health InsurancePaid CSR DayEnhanced Maternity/Paternity LeaveSubsidised gym membershipElectric car scheme
May 13, 2026
Full time
About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 42% of our partnership. The team you will join Our Residential Real Estate team at Birketts is one of the largest and most diverse practices in the UK which is both award-winning and recognised at the highest level of its profession. The team work collaboratively across the Birketts' offices adopting a "one team" approach in everything they do, with client service at the heart of the practice. We have 65+ team members across six offices, with Bristol being the most recent addition. Despite being such a large team, spread across six counties, we have a unified vision and shared culture which allows our team members to thrive and achieve their goals. We have a vacancy for a forward-thinking Team Leader to join the practice with a focus on rapid expansion within the local residential real estate market. The work you will be doing You will be responsible for establishing and managing a new team with a focus on technical-excellence, outstanding client service and business development. You will be an active contributor to the core management group within the Residential Real Estate team across all offices which is responsible for team strategy and the employee experience. As the Team Lead in Bristol, you will be an active contributor to the success of the office including establishing internal connections and being an ambassador of the Birketts' culture. Responsibilities will include: To actively develop the business through existing and new connections To establish and thereafter grow the geographical team to become self-sustaining To explore new work types and opportunities for diversification To provide a vital interface between the team members and the management of the considerable overall team To be responsible for day to day management of team members at all levels including recruitment, performance management, managing staff absences and holidays, technical matters that arise on a daily basis, overall team financial and compliance management and motivating the team to perform to the highest standards To instil the Birketts' culture and brand signatures and values throughout the team To be the initial point of escalation for client feedback including effective first point of contact for complaints handling To be involved in the strategic management of the overall team and take on projects for the whole team, under the direction and leadership of the Residential Real Estate Partners To act for a range of clients from high end individuals to corporate entities on a diverse range of residential property matters To work alongside and develope relationships with high end property finders, estate agents and brokers To oversee and be responsible for the training of junior team members Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. What we are looking for The role will suit a candidate with a following and marketplace presence to be able to actively and effectively help grow the practice. Solicitor with at least eight years' PQE gained at a strong regional or City firm Recognised technical expert who provides clear, tailored advice on complex legal and commercial issues. Drives efficient time recording, profitable pricing, strong cash flow, and team gross profit delivery. Leads business development and high-profile pitches, builds a strong market presence, wins new clients, and drives cross-selling opportunities. Delivers exceptional project and client management, consistently meeting expectations through strong communication and deep client understanding. Builds trust through strong relationships, continual professional development, clear communication of vision, and championing positive change. Demonstrates strong risk management, supports junior staff, upholds Lexcel standards, and maintains high compliance and file review performance. A proven ability to meet the demands of high value conveyancing To be competent in using Microsoft Word, Excel, time recording software, Outlook, digital dictation and have an appetite for embracing new technologies, including AI Hybrid Working Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. This role attracts a split of 60% office days and 40% working from home days per week. We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application. Benefits As a Birketts colleague, you will be eligible to receive a wide range of benefits: 30 days holiday (FTE) plus Bank Holidays Long Service holiday award - 1 extra week every 10 years continuous servicePrivate Healthcare with BUPA (offered after probation is passed)Scottish Widows Pension Scheme (5% employer / 5% Employee)Staff Profit Share and Individual Performance Bonus Scheme Salary sacrifice (Pensions, Staff Profit Share)Life Assurance - 4 x salary / Permanent Health InsurancePaid CSR DayEnhanced Maternity/Paternity LeaveSubsidised gym membershipElectric car scheme
We're seeking people who bring together a unique blend of personal strengths, technical know-how, and a genuine passion for the built environment and construction industry. TSA Riley is a global organisation, 1,000 people strong. We provide expert project consultancy across project management, cost management, advisory, ESG, and asset management, and our people are at the centre of everything we do. We help clients create great places to work, live, shop, play, and produce. Visit our work and grow with us page for information about our graduate, apprenticeship, and professional development programmes, or apply for an advertised position below. We'd love to hear from you. Please get in touch if you Cultivate positive and trusting relationships with colleagues and stakeholders. Effectively communicate ideas and actions that resonate with diverse audiences. Exhibit drive, flexibility, passion, and a proactive attitude towards tasks. Take ownership of responsibilities and ensure timely delivery on commitments. Approach challenges with a solutions-oriented mindset. Analyse and synthesise detailed information to identify opportunities for improvement. Possess a degree qualification, underpinning knowledge and skills. Associate Director Project Management Manchester, UK 20/03/2026 Due to continued growth in the Northwest region, TSA Riley is seeking to appoint an Associate Director - Project Manager to strengthen our project management team. We have two offices within the Northwest region, located in central Manchester and Bolton respectively. The successful candidate could potentially work out of either office to suit their convenience. This is an excellent opportunity to help lead and shape a successful and expanding project management team, working with a diverse range of clients on projects spanning the breadth of the built environment. The role offers strong opportunities for career development, with exposure to a variety of services delivered to our clients. Typically, you will gain exposure to pre-construction, development management and delivery stage PM services as part of your role. Applications are welcomed from experienced project management professionals who bring strong technical expertise, proven people management capabilities, and the ability to build and maintain lasting client relationships. The role also requires the confidence to take ownership of commercial performance and contribute to the continued success of the team. Candidates should have a strong track record of successfully delivering a variety of complex construction developments throughout their whole project lifecycle within a consultancy or client facing environment and be motivated to further develop their career and help shape an established and growing consultancy in the region. At TSA Riley, being people focused is central to how the organisation operates. Team members are supported with the training, resources, and collaborative environment needed to succeed, grow professionally, and build a rewarding career. About your responsibilities: Associate Directors take overall responsibility for the leadership and successful delivery of large or complex projects. They manage end to end scope, programme, cost, risk, and safety while building trusted relationships with clients, consultants, and delivery partners. Beyond project delivery, they contribute to the commercial and operational performance of TSA Riley through team leadership, planning, and pursuit activity. Leading project delivery from initiation to close out, ensuring alignment with client expectations and TSA Riley's delivery objectives. Overseeing planning, procurement, delivery, and risk mitigation activities across multidisciplinary teams. Managing scope, programme, and commercial frameworks to ensure delivery meets quality, safety, and performance standards. Acting as the primary client contact for assigned projects, resolving issues and aligning expectations across diverse stakeholders. Overseeing project resources, budgets, and reporting to support financial control and delivery outcomes. Leading and managing project teams, including resourcing, delegation, performance oversight, and development of team members. Supporting pursuit planning and proposal preparation to help secure follow on or new work. Taking an active role in growing the business by strengthening client relationships, identifying opportunities, and helping convert pipeline into secured work. Contributing to initiatives that improve project delivery capability, enhance tools and systems, and build TSA Riley's service excellence. About you: Our Associate Directors bring deep project expertise, commercial acumen, and a structured, forward thinking approach to leading complex delivery. They're trusted delivery leads with broad sector experience, known for their judgement, clarity, and ability to align project outcomes with both client priorities and TSA Riley's commercial goals. A tertiary qualification in a field relevant to shaping or delivering projects in the built environment. Holds accreditation to a relevant professional body such as the CIOB or RICS. Strong experience leading teams and managing client relationships on construction related projects in a client side or consulting environment across a variety of sectors within the built environment. We regret that this role is NOT suitable for Project Managers looking to transition from other industries such as IT, marketing or finance. Strong commercial capability, with a clear understanding of risk, programme, cost, safety, and stakeholder complexity. Brings a strategic mindset to delivery, balancing day to day oversight with long range planning and market awareness. Deep understanding of client drivers and strategic priorities, with the ability to shape delivery to support long term relationships and account growth. A deep understanding of carrying out pre construction duties within a consulting PM role in the construction industry. This will include but is not limited to duties such as design team management and third party legal agreements. Proven ability to lead with intention, actively managing team capability, resourcing, performance, and development across both direct reports and broader project teams. A recognised industry presence and network, with the credibility to represent TSA Riley externally, build client interest, and convert relationships into opportunities. About us: TSA Riley has a 130 year heritage dating back to 1890 when Henry Riley Esq first established a quantity surveying practice in London. In Asia Pacific we trace our roots back to the 1980s through the merging of several respected, small project management and advisory firms. Now, in the 21st century, we're defining and pioneering a new way of helping our clients drive greater value and impact from their built assets. Plan. Deliver. Optimise. We call this project consulting. We provide expert strategic, commercial and operations advice; project and cost management; carbon advice; and dispute resolution. This uniquely broad range of services - across the project lifecycle - means we understand the interdependencies at every stage. We combine this with hands on experience and personalised service to drive greater value, impact and certainty for our clients' projects. Our Values: We win together: Collaborate openly, learn from each other and succeed as one global team. We own it, always: Act with integrity and take responsibility to deliver with purpose. We focus on what matters: Striving for high standards to create meaningful, lasting and sustainable impact. We are curious: Embrace agility and change, explore ideas and turn our curiosity into progress. TSA Riley is an Equal Opportunity Employer: We welcome applications from candidates who are interested in working with us but are not able to commit to a full time role and/or would require forms of flexible working. Additionally, we provide hybrid working as standard practice. We would like you to perform at your best at every stage of our recruitment process. Please contact us if you require any adjustments that would support you throughout your application. No Agencies Please
May 13, 2026
Full time
We're seeking people who bring together a unique blend of personal strengths, technical know-how, and a genuine passion for the built environment and construction industry. TSA Riley is a global organisation, 1,000 people strong. We provide expert project consultancy across project management, cost management, advisory, ESG, and asset management, and our people are at the centre of everything we do. We help clients create great places to work, live, shop, play, and produce. Visit our work and grow with us page for information about our graduate, apprenticeship, and professional development programmes, or apply for an advertised position below. We'd love to hear from you. Please get in touch if you Cultivate positive and trusting relationships with colleagues and stakeholders. Effectively communicate ideas and actions that resonate with diverse audiences. Exhibit drive, flexibility, passion, and a proactive attitude towards tasks. Take ownership of responsibilities and ensure timely delivery on commitments. Approach challenges with a solutions-oriented mindset. Analyse and synthesise detailed information to identify opportunities for improvement. Possess a degree qualification, underpinning knowledge and skills. Associate Director Project Management Manchester, UK 20/03/2026 Due to continued growth in the Northwest region, TSA Riley is seeking to appoint an Associate Director - Project Manager to strengthen our project management team. We have two offices within the Northwest region, located in central Manchester and Bolton respectively. The successful candidate could potentially work out of either office to suit their convenience. This is an excellent opportunity to help lead and shape a successful and expanding project management team, working with a diverse range of clients on projects spanning the breadth of the built environment. The role offers strong opportunities for career development, with exposure to a variety of services delivered to our clients. Typically, you will gain exposure to pre-construction, development management and delivery stage PM services as part of your role. Applications are welcomed from experienced project management professionals who bring strong technical expertise, proven people management capabilities, and the ability to build and maintain lasting client relationships. The role also requires the confidence to take ownership of commercial performance and contribute to the continued success of the team. Candidates should have a strong track record of successfully delivering a variety of complex construction developments throughout their whole project lifecycle within a consultancy or client facing environment and be motivated to further develop their career and help shape an established and growing consultancy in the region. At TSA Riley, being people focused is central to how the organisation operates. Team members are supported with the training, resources, and collaborative environment needed to succeed, grow professionally, and build a rewarding career. About your responsibilities: Associate Directors take overall responsibility for the leadership and successful delivery of large or complex projects. They manage end to end scope, programme, cost, risk, and safety while building trusted relationships with clients, consultants, and delivery partners. Beyond project delivery, they contribute to the commercial and operational performance of TSA Riley through team leadership, planning, and pursuit activity. Leading project delivery from initiation to close out, ensuring alignment with client expectations and TSA Riley's delivery objectives. Overseeing planning, procurement, delivery, and risk mitigation activities across multidisciplinary teams. Managing scope, programme, and commercial frameworks to ensure delivery meets quality, safety, and performance standards. Acting as the primary client contact for assigned projects, resolving issues and aligning expectations across diverse stakeholders. Overseeing project resources, budgets, and reporting to support financial control and delivery outcomes. Leading and managing project teams, including resourcing, delegation, performance oversight, and development of team members. Supporting pursuit planning and proposal preparation to help secure follow on or new work. Taking an active role in growing the business by strengthening client relationships, identifying opportunities, and helping convert pipeline into secured work. Contributing to initiatives that improve project delivery capability, enhance tools and systems, and build TSA Riley's service excellence. About you: Our Associate Directors bring deep project expertise, commercial acumen, and a structured, forward thinking approach to leading complex delivery. They're trusted delivery leads with broad sector experience, known for their judgement, clarity, and ability to align project outcomes with both client priorities and TSA Riley's commercial goals. A tertiary qualification in a field relevant to shaping or delivering projects in the built environment. Holds accreditation to a relevant professional body such as the CIOB or RICS. Strong experience leading teams and managing client relationships on construction related projects in a client side or consulting environment across a variety of sectors within the built environment. We regret that this role is NOT suitable for Project Managers looking to transition from other industries such as IT, marketing or finance. Strong commercial capability, with a clear understanding of risk, programme, cost, safety, and stakeholder complexity. Brings a strategic mindset to delivery, balancing day to day oversight with long range planning and market awareness. Deep understanding of client drivers and strategic priorities, with the ability to shape delivery to support long term relationships and account growth. A deep understanding of carrying out pre construction duties within a consulting PM role in the construction industry. This will include but is not limited to duties such as design team management and third party legal agreements. Proven ability to lead with intention, actively managing team capability, resourcing, performance, and development across both direct reports and broader project teams. A recognised industry presence and network, with the credibility to represent TSA Riley externally, build client interest, and convert relationships into opportunities. About us: TSA Riley has a 130 year heritage dating back to 1890 when Henry Riley Esq first established a quantity surveying practice in London. In Asia Pacific we trace our roots back to the 1980s through the merging of several respected, small project management and advisory firms. Now, in the 21st century, we're defining and pioneering a new way of helping our clients drive greater value and impact from their built assets. Plan. Deliver. Optimise. We call this project consulting. We provide expert strategic, commercial and operations advice; project and cost management; carbon advice; and dispute resolution. This uniquely broad range of services - across the project lifecycle - means we understand the interdependencies at every stage. We combine this with hands on experience and personalised service to drive greater value, impact and certainty for our clients' projects. Our Values: We win together: Collaborate openly, learn from each other and succeed as one global team. We own it, always: Act with integrity and take responsibility to deliver with purpose. We focus on what matters: Striving for high standards to create meaningful, lasting and sustainable impact. We are curious: Embrace agility and change, explore ideas and turn our curiosity into progress. TSA Riley is an Equal Opportunity Employer: We welcome applications from candidates who are interested in working with us but are not able to commit to a full time role and/or would require forms of flexible working. Additionally, we provide hybrid working as standard practice. We would like you to perform at your best at every stage of our recruitment process. Please contact us if you require any adjustments that would support you throughout your application. No Agencies Please
Senior Major Incident & Incident Manager Location: Belfast (Office-based with on-call requirements) Contract: Permanent The Opportunity An exciting opportunity has arisen for an experienced Senior Major Incident & Incident Manager to lead a high-performing team delivering 24/7 incident management services within a fast-paced technology operations environment. Based in a Belfast command hub, you will play a pivotal role in managing critical incidents, ensuring service continuity, and driving operational excellence across the organisation. You will act as a senior escalation point for complex, high-severity incidents, guiding teams through resolution while maintaining strong stakeholder communication throughout. Candidates must be eligible for SC Clearance. Key Responsibilities Lead and support the Major Incident Management team Act as the primary escalation point for major incidents Ensure incidents are resolved within SLAs Provide executive summaries during P1 incidents Manage escalations and cross-functional coordination Produce weekly and monthly MI reports Maintain and improve processes and documentation Drive continuous improvement Coach and mentor team members Monitor team performance Collaborate with stakeholders Identify future skills requirements Essential Skills & Experience Experience managing major incidents in complex IT environments Strong ITIL Incident Management knowledge Public and private sector experience Familiarity with ITSM tools Microsoft 365 knowledge (Teams, SharePoint) Strong communication skills Documentation and reporting capability Understanding of Incident and Problem Management ITIL awareness or certification Key Competencies Calm decision-making under pressure Leadership and people management Stakeholder engagement Analytical thinking Continuous improvement mindset Collaborative approach Why Apply? Opportunity to lead critical incident management in a high-impact environment and contribute to process improvements while developing professionally within a collaborative technology team. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 13, 2026
Full time
Senior Major Incident & Incident Manager Location: Belfast (Office-based with on-call requirements) Contract: Permanent The Opportunity An exciting opportunity has arisen for an experienced Senior Major Incident & Incident Manager to lead a high-performing team delivering 24/7 incident management services within a fast-paced technology operations environment. Based in a Belfast command hub, you will play a pivotal role in managing critical incidents, ensuring service continuity, and driving operational excellence across the organisation. You will act as a senior escalation point for complex, high-severity incidents, guiding teams through resolution while maintaining strong stakeholder communication throughout. Candidates must be eligible for SC Clearance. Key Responsibilities Lead and support the Major Incident Management team Act as the primary escalation point for major incidents Ensure incidents are resolved within SLAs Provide executive summaries during P1 incidents Manage escalations and cross-functional coordination Produce weekly and monthly MI reports Maintain and improve processes and documentation Drive continuous improvement Coach and mentor team members Monitor team performance Collaborate with stakeholders Identify future skills requirements Essential Skills & Experience Experience managing major incidents in complex IT environments Strong ITIL Incident Management knowledge Public and private sector experience Familiarity with ITSM tools Microsoft 365 knowledge (Teams, SharePoint) Strong communication skills Documentation and reporting capability Understanding of Incident and Problem Management ITIL awareness or certification Key Competencies Calm decision-making under pressure Leadership and people management Stakeholder engagement Analytical thinking Continuous improvement mindset Collaborative approach Why Apply? Opportunity to lead critical incident management in a high-impact environment and contribute to process improvements while developing professionally within a collaborative technology team. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
AP Systems Implementation Manager - Temporary/Contract Role - Based in Teesside AP Systems Implementation Manager (Contract / Temporary)Location: Teesside Contract: Temporary / Fixed-term contract Duration: Approx 6 months The RoleHays are supporting a prestigious organisation in sourcing an experienced AP Systems Implementation Manager to join the organisation on a temporary/contract basis, leading the end-to-end delivery of a new Accounts Payable system. Based in Teesside, this role is critical to ensuring not only a successful system implementation, but also strong engagement, training, and adoption across the AP team. You will work closely with AP colleagues, finance stakeholders, IT, and system vendors to ensure the solution is practical, well-embedded, and fully supported in day-to-day operations.This role requires a hands-on delivery mindset combined with a strong people focus. Key Responsibilities System Implementation & Delivery Lead the end-to-end implementation of the AP system, from design through to go-live and stabilisation Own the implementation plan, timelines, risks, and dependencies Act as the primary point of contact between AP, Finance, IT, and external suppliers Ensure the system is configured to meet operational AP requirements and best practice Oversee UAT, data migration checks, and issue resolution AP Team Engagement & Change Management Work closely with the AP team to understand current processes and challenges Actively involve AP colleagues in design decisions and testing Support the team through process and behavioural change Build confidence and trust by being visible, approachable, and hands-on Training & Adoption Design and deliver practical, role-specific system training Create clear documentation, process guides, and user materials Provide hypercare and post-go-live support to embed new ways of working Track adoption and address any resistance or capability gaps Continuous Improvement Identify further opportunities to streamline AP processes enabled by the system Support the transition to business-as-usual ownership at the end of the contract Capture lessons learnt and implementation outcomes About YouEssential Proven experience delivering AP system or ERP implementations Strong understanding of end-to-end Accounts Payable processes Experience working directly with operational AP teams Ability to balance technical system delivery with people-focused change Excellent communication and stakeholder engagement skills Desirable Experience delivering AP automation or invoice workflow solutions Project or change management qualification Experience supporting post-implementation adoption and optimisation What the role is looking for A contract professional who can hit the ground running Someone who understands that system success depends on user adoption and engagement A pragmatic, delivery-focused leader with a collaborative approach What Is On Offer A high-profile contract role delivering a key finance transformation The opportunity to work closely with a committed AP team Competitive day rate or contract salary (dependent on experience) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 13, 2026
Seasonal
AP Systems Implementation Manager - Temporary/Contract Role - Based in Teesside AP Systems Implementation Manager (Contract / Temporary)Location: Teesside Contract: Temporary / Fixed-term contract Duration: Approx 6 months The RoleHays are supporting a prestigious organisation in sourcing an experienced AP Systems Implementation Manager to join the organisation on a temporary/contract basis, leading the end-to-end delivery of a new Accounts Payable system. Based in Teesside, this role is critical to ensuring not only a successful system implementation, but also strong engagement, training, and adoption across the AP team. You will work closely with AP colleagues, finance stakeholders, IT, and system vendors to ensure the solution is practical, well-embedded, and fully supported in day-to-day operations.This role requires a hands-on delivery mindset combined with a strong people focus. Key Responsibilities System Implementation & Delivery Lead the end-to-end implementation of the AP system, from design through to go-live and stabilisation Own the implementation plan, timelines, risks, and dependencies Act as the primary point of contact between AP, Finance, IT, and external suppliers Ensure the system is configured to meet operational AP requirements and best practice Oversee UAT, data migration checks, and issue resolution AP Team Engagement & Change Management Work closely with the AP team to understand current processes and challenges Actively involve AP colleagues in design decisions and testing Support the team through process and behavioural change Build confidence and trust by being visible, approachable, and hands-on Training & Adoption Design and deliver practical, role-specific system training Create clear documentation, process guides, and user materials Provide hypercare and post-go-live support to embed new ways of working Track adoption and address any resistance or capability gaps Continuous Improvement Identify further opportunities to streamline AP processes enabled by the system Support the transition to business-as-usual ownership at the end of the contract Capture lessons learnt and implementation outcomes About YouEssential Proven experience delivering AP system or ERP implementations Strong understanding of end-to-end Accounts Payable processes Experience working directly with operational AP teams Ability to balance technical system delivery with people-focused change Excellent communication and stakeholder engagement skills Desirable Experience delivering AP automation or invoice workflow solutions Project or change management qualification Experience supporting post-implementation adoption and optimisation What the role is looking for A contract professional who can hit the ground running Someone who understands that system success depends on user adoption and engagement A pragmatic, delivery-focused leader with a collaborative approach What Is On Offer A high-profile contract role delivering a key finance transformation The opportunity to work closely with a committed AP team Competitive day rate or contract salary (dependent on experience) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Purchase Ledger Clerk London (Hybrid - 2 days from home) £26,000 - £28,000 per annum Cobalt is partnering with a leading UK commercial property and asset management business to recruit a Purchase Ledger Clerk to join their London-based finance team. This is an excellent opportunity for someone with purchase ledger or accounts payable experience to join a well-established property finance function, supporting commercial retail and office portfolios. You will play a key role in ensuring supplier payments are processed accurately and on time, while maintaining strong financial controls within a high-volume transactional environment. Responsibilities Process and upload approved supplier invoices into the property management system on a daily basis. Ensure supplier invoices are paid within agreed payment terms. Raise and manage purchase orders within the purchase-to-pay system. Support the administration and maintenance of the P2P system, ensuring data accuracy and compliance. Investigate and resolve supplier payment queries efficiently and professionally. Investigate and allocate unallocated cash and supplier refunds. Produce and circulate weekly registers and management reports. Liaise with property managers, surveyors, facilities managers and client accountants to resolve queries. Adhere to internal controls, processes and audit requirements. Requirements Minimum 1 year's experience within a purchase ledger or accounts payable role ideally within the property industry Experience working in a high-volume transactional finance environment. Strong query resolution and stakeholder management skills. Experience using finance or property management systems (desirable). Excellent attention to detail and organisational skills. Proactive, reliable and able to meet deadlines in a fast-paced environment. Other details Hours: 9:00am - 5:30pm Monday to Thursday, 9:00am - 5:00pm Friday Portfolio exposure: Commercial retail and office assets Hybrid working: 2 days from home Benefits 25 days annual leave + bank holidays + birthday leave + 2 charity days Profit share scheme Private healthcare & dental cover 4% employer pension contribution Health & fitness benefit Study leave (5 days) Season ticket loan & Cycle to Work scheme Regular social and training events
May 13, 2026
Full time
Purchase Ledger Clerk London (Hybrid - 2 days from home) £26,000 - £28,000 per annum Cobalt is partnering with a leading UK commercial property and asset management business to recruit a Purchase Ledger Clerk to join their London-based finance team. This is an excellent opportunity for someone with purchase ledger or accounts payable experience to join a well-established property finance function, supporting commercial retail and office portfolios. You will play a key role in ensuring supplier payments are processed accurately and on time, while maintaining strong financial controls within a high-volume transactional environment. Responsibilities Process and upload approved supplier invoices into the property management system on a daily basis. Ensure supplier invoices are paid within agreed payment terms. Raise and manage purchase orders within the purchase-to-pay system. Support the administration and maintenance of the P2P system, ensuring data accuracy and compliance. Investigate and resolve supplier payment queries efficiently and professionally. Investigate and allocate unallocated cash and supplier refunds. Produce and circulate weekly registers and management reports. Liaise with property managers, surveyors, facilities managers and client accountants to resolve queries. Adhere to internal controls, processes and audit requirements. Requirements Minimum 1 year's experience within a purchase ledger or accounts payable role ideally within the property industry Experience working in a high-volume transactional finance environment. Strong query resolution and stakeholder management skills. Experience using finance or property management systems (desirable). Excellent attention to detail and organisational skills. Proactive, reliable and able to meet deadlines in a fast-paced environment. Other details Hours: 9:00am - 5:30pm Monday to Thursday, 9:00am - 5:00pm Friday Portfolio exposure: Commercial retail and office assets Hybrid working: 2 days from home Benefits 25 days annual leave + bank holidays + birthday leave + 2 charity days Profit share scheme Private healthcare & dental cover 4% employer pension contribution Health & fitness benefit Study leave (5 days) Season ticket loan & Cycle to Work scheme Regular social and training events
Central Ave, Skipsea, Driffield YO25 8TZ, UK Job Description As our new Security Officer, you'll play a key role in supporting the Security Manager and wider team to keep our park safe, welcoming, and running smoothly. You'll help maintain a secure environment for all guests while delivering excellent customer service that leaves a lasting positive impression. What you will be doing Maintain a proactive security presence to create a safe environment for our guests, colleagues, and visitors, whilst upholding our park licensing conditions. Monitor situations and deal with any potential problems. Respond to incidents and support appropriately. Maintain security logs, accident, and incident reports with a high level of detail and accuracy. About you Current SIA license (Minimum Door Supervision) & full clean UK driving licence (Manual Car) Confident to communicate and influence others to enable effective conflict resolution. Able to work in a high pressure, fast paced environment. So, why Parkdean Resorts? We can offer: The chance to develop your skills and boost your career across our 65 parks - we've got your back when it comes to training! You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority. A 50% discount for you and a 25% discount for friends and family when booking your holiday with us. A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities. Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we've got deals on lots of brands just for you. Parkdean Resorts takes safeguarding seriously; therefore background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Holly at .
May 13, 2026
Full time
Central Ave, Skipsea, Driffield YO25 8TZ, UK Job Description As our new Security Officer, you'll play a key role in supporting the Security Manager and wider team to keep our park safe, welcoming, and running smoothly. You'll help maintain a secure environment for all guests while delivering excellent customer service that leaves a lasting positive impression. What you will be doing Maintain a proactive security presence to create a safe environment for our guests, colleagues, and visitors, whilst upholding our park licensing conditions. Monitor situations and deal with any potential problems. Respond to incidents and support appropriately. Maintain security logs, accident, and incident reports with a high level of detail and accuracy. About you Current SIA license (Minimum Door Supervision) & full clean UK driving licence (Manual Car) Confident to communicate and influence others to enable effective conflict resolution. Able to work in a high pressure, fast paced environment. So, why Parkdean Resorts? We can offer: The chance to develop your skills and boost your career across our 65 parks - we've got your back when it comes to training! You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority. A 50% discount for you and a 25% discount for friends and family when booking your holiday with us. A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities. Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we've got deals on lots of brands just for you. Parkdean Resorts takes safeguarding seriously; therefore background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Holly at .
Job Title: Major Incident Manager Location: Remote UK Duration: 6months+ 500GBP/day Inside IR35 Coforge/HSBC Banking Client Experience required Job Summary: We are seeking a highly skilled and experienced Major Incident Manager to join a dynamic team supporting one of the leading global financial institutions. This role requires expert-level command and control of P1-level critical incidents in a high-pressure, enterprise-scale environment. Key Responsibilities: -Take full ownership and command of Priority 1 (P1) Major Incidents, driving resolution within SLA.-Operate in a 24/7/365 shift environment, including night and weekend rotations.-Coordinate with cross-functional global teams and stakeholders to ensure timely incident resolution.-Provide high-level communications and stakeholder updates during critical incident bridges.-Liaise with process leads and business units to ensure structured problem management follow-up.-Maintain thorough documentation and incident logs for reporting and audit purposes. Required Skills and Experience: -Extensive experience in managing Major Incidents in complex, large-scale enterprise environments.-Proven track record in the financial services industry, preferably with global banks.-Demonstrated ability to work under extreme pressure and manage critical incidents end-to-end.-Strong communication, leadership, and coordination skills.-Familiarity with ITIL framework and incident/problem/change management tools.-Comfortable working on rotational shifts, including nights and weekends.
May 13, 2026
Contractor
Job Title: Major Incident Manager Location: Remote UK Duration: 6months+ 500GBP/day Inside IR35 Coforge/HSBC Banking Client Experience required Job Summary: We are seeking a highly skilled and experienced Major Incident Manager to join a dynamic team supporting one of the leading global financial institutions. This role requires expert-level command and control of P1-level critical incidents in a high-pressure, enterprise-scale environment. Key Responsibilities: -Take full ownership and command of Priority 1 (P1) Major Incidents, driving resolution within SLA.-Operate in a 24/7/365 shift environment, including night and weekend rotations.-Coordinate with cross-functional global teams and stakeholders to ensure timely incident resolution.-Provide high-level communications and stakeholder updates during critical incident bridges.-Liaise with process leads and business units to ensure structured problem management follow-up.-Maintain thorough documentation and incident logs for reporting and audit purposes. Required Skills and Experience: -Extensive experience in managing Major Incidents in complex, large-scale enterprise environments.-Proven track record in the financial services industry, preferably with global banks.-Demonstrated ability to work under extreme pressure and manage critical incidents end-to-end.-Strong communication, leadership, and coordination skills.-Familiarity with ITIL framework and incident/problem/change management tools.-Comfortable working on rotational shifts, including nights and weekends.
Home and field-based covering Glasgow, West & Central Scotland Territory Including Glasgow, Perth and the Borders - postcodes DG, G, KA, PA, PH, TD Our client is a market leading technology-based organisation operating in the fastest growing media sector. They currently require an Account Manager to service an existing base of key clients and generate a small percentage of new business accounts covering Glasgow, West & Central Scotland The Company A market leading technology-based organisation operating in the property sector. Biggest home-grown web brand in the UK High-profile household brand and one of the UKs top websites. Have experienced continued growth with a number of new product launches and high profile advertising campaigns. Continually at the forefront of technology innovation in their field they are very much early adopters and technology leaders in their industry. Their online product offering enhances and increases their clients sales providing marketing and information through a powerful media based solution. The Role As an Account Manager your role will be to cover the territory of postcodes DG, G, KA, PA, PH and TD servicing an existing base of key client accounts. Building and maintaining relationships with key decision makers. Ensuring that the relationship is nurtured and grown. Working to set revenue goals and activity targets. Selling their full portfolio. Demonstrating the value in their proposition and present business reports designed to increase membership brand loyalty. You will have the support and back up of strong case studies, metrics and marketing information. Your responsibilities will be to Achieve sales revenue and activity targets. Achieve set new product targets. Identify and convert some new business prospects in the region. Manage the customer base to deliver top class account management with regular review meetings (in person or by remote video) to prove value and ROI. Complete customer satisfaction audits. Ensure all accounts have a clear understanding of products and pricing structure and to deliver value-added solutions against their business needs. Conduct product and service training with clients. Liaise and work closely with internal sales support functions and customers services. Attend monthly meetings to give updates & market feedback. Drive the satisfactory resolution of customer queries. Actively participate with on-going training and professional development. Contribute to the team. The Candidate Ideally you will have a strong proven track record of account management and new business generation from the Online / digital media sector. Alternatively you will have sales experience from any media sector ( i.e. Outdoor, Radio, Newspaper, TV ect.) with experience of managing and developing key accounts with key decision makers. Also very keen to speak to candidates from any B2B technology sales sector (SaaS). You will require A genuine interest in the property sector. Proven relationship-building and account management skills. Experience of working in a multi-product environment. Demonstrable experience of strategic planning and tactical decision making. Excellent presentation skill previous experience of presenting to an audience. Commercially awareness and have demonstrable business acumen. Structured, disciplined, energetic, committed to individual and group improvement. The ability to understand and analyse data and select and articulate findings. You will require a stable work history. Strong verbal and written communication skills. Analytical, with previous experience of data analysis, and a high keen eye for detail. The ability to understand and analyse data and select and articulate findings. A natural Problem solver with the ability to take ownership and resolve issues. Excellent PC skills, particularly competent with Microsoft Word, Excel & Power point. The Package Rarely available opportunity to join a genuine market leader at the forefront of their sector in a senior sales role. They are an organisation that values their staff and customers and provides the investment in retaining them. You will be given full training and development and the opportunity to work in rewarding environment. Genuine career opportunities Basic to 50K + uncapped bonus (On target bonus 15K) + car + an additional long list of benefits APPLY NOW AND MAKE IT HAPPEN! About Choice Consultants Choice Consultants are a specialist Media Sales Recruitment Consultancy established in 1999. As a leading Sales Recruitment Consultancy we recruit sales personnel at all levels for a range of international, national and local organisations. Our clients include top Radio stations, Outdoor Advertising organisations, Magazine publishers, Television broadcasters, Newspaper publishers, Digital / Online Media Brands, Internet Marketing & Web Design companies, Experiential/Guerrilla Marketing companies, Media and advertising agencies, Ecommerce Agencies, Exhibition and Events companies,Media brokers and Contract publishing houses Whether you are looking to break into a rewarding career in sales, looking for a move into Management, or simply a new challenge we offer opportunities through our unique network of contacts. To apply for this role click the apply button or find out more about other sales opportunities call Choice Consultants, email or visit our website.
May 13, 2026
Full time
Home and field-based covering Glasgow, West & Central Scotland Territory Including Glasgow, Perth and the Borders - postcodes DG, G, KA, PA, PH, TD Our client is a market leading technology-based organisation operating in the fastest growing media sector. They currently require an Account Manager to service an existing base of key clients and generate a small percentage of new business accounts covering Glasgow, West & Central Scotland The Company A market leading technology-based organisation operating in the property sector. Biggest home-grown web brand in the UK High-profile household brand and one of the UKs top websites. Have experienced continued growth with a number of new product launches and high profile advertising campaigns. Continually at the forefront of technology innovation in their field they are very much early adopters and technology leaders in their industry. Their online product offering enhances and increases their clients sales providing marketing and information through a powerful media based solution. The Role As an Account Manager your role will be to cover the territory of postcodes DG, G, KA, PA, PH and TD servicing an existing base of key client accounts. Building and maintaining relationships with key decision makers. Ensuring that the relationship is nurtured and grown. Working to set revenue goals and activity targets. Selling their full portfolio. Demonstrating the value in their proposition and present business reports designed to increase membership brand loyalty. You will have the support and back up of strong case studies, metrics and marketing information. Your responsibilities will be to Achieve sales revenue and activity targets. Achieve set new product targets. Identify and convert some new business prospects in the region. Manage the customer base to deliver top class account management with regular review meetings (in person or by remote video) to prove value and ROI. Complete customer satisfaction audits. Ensure all accounts have a clear understanding of products and pricing structure and to deliver value-added solutions against their business needs. Conduct product and service training with clients. Liaise and work closely with internal sales support functions and customers services. Attend monthly meetings to give updates & market feedback. Drive the satisfactory resolution of customer queries. Actively participate with on-going training and professional development. Contribute to the team. The Candidate Ideally you will have a strong proven track record of account management and new business generation from the Online / digital media sector. Alternatively you will have sales experience from any media sector ( i.e. Outdoor, Radio, Newspaper, TV ect.) with experience of managing and developing key accounts with key decision makers. Also very keen to speak to candidates from any B2B technology sales sector (SaaS). You will require A genuine interest in the property sector. Proven relationship-building and account management skills. Experience of working in a multi-product environment. Demonstrable experience of strategic planning and tactical decision making. Excellent presentation skill previous experience of presenting to an audience. Commercially awareness and have demonstrable business acumen. Structured, disciplined, energetic, committed to individual and group improvement. The ability to understand and analyse data and select and articulate findings. You will require a stable work history. Strong verbal and written communication skills. Analytical, with previous experience of data analysis, and a high keen eye for detail. The ability to understand and analyse data and select and articulate findings. A natural Problem solver with the ability to take ownership and resolve issues. Excellent PC skills, particularly competent with Microsoft Word, Excel & Power point. The Package Rarely available opportunity to join a genuine market leader at the forefront of their sector in a senior sales role. They are an organisation that values their staff and customers and provides the investment in retaining them. You will be given full training and development and the opportunity to work in rewarding environment. Genuine career opportunities Basic to 50K + uncapped bonus (On target bonus 15K) + car + an additional long list of benefits APPLY NOW AND MAKE IT HAPPEN! About Choice Consultants Choice Consultants are a specialist Media Sales Recruitment Consultancy established in 1999. As a leading Sales Recruitment Consultancy we recruit sales personnel at all levels for a range of international, national and local organisations. Our clients include top Radio stations, Outdoor Advertising organisations, Magazine publishers, Television broadcasters, Newspaper publishers, Digital / Online Media Brands, Internet Marketing & Web Design companies, Experiential/Guerrilla Marketing companies, Media and advertising agencies, Ecommerce Agencies, Exhibition and Events companies,Media brokers and Contract publishing houses Whether you are looking to break into a rewarding career in sales, looking for a move into Management, or simply a new challenge we offer opportunities through our unique network of contacts. To apply for this role click the apply button or find out more about other sales opportunities call Choice Consultants, email or visit our website.
Anderson Recruitment Ltd
Quedgeley, Gloucestershire
We re delighted to be working with one of our long-standing, highly successful clients a market-leading estate agency renowned for their outstanding reputation. With a strong, team-focused culture at the heart of the business, employees are valued, supported, and given every opportunity to thrive. This is an exciting opportunity for an experienced Property Manager who is ready to take the next step in their career and join a busy, supportive, and high-performing team in Quedgeley. Offering a fantastic working environment with no weekend work, free parking, and a clear focus on work-life balance! Beyond the day-to-day, the company invests heavily in their people through ongoing training and development, clear career progression pathways, and recognition through top performer events. They are deeply rooted in the local community, regularly supporting charities, participating in fundraising events such as the Cotswold Way Challenge and working closely with local schools on seasonal fairs. If you re looking to progress your career within a forward-thinking, people-first business where your contribution truly matters, this could be the perfect role for you. Responsibilities: -Taking ownership of a property portfolio, ensuring everything runs smoothly day-to-day -Proactively handling maintenance issues from initial report to successful resolution, keeping all parties informed along the way -Building strong relationships with landlords, tenants, and contractors, acting as a trusted point of contact -Monitoring rent payments, confidently managing arrears -Carrying out regular property visits and inspections -Overseeing check-outs and producing clear, detailed reports -Negotiating deposit returns and resolving any disputes with professionalism and fairness - Proven experience within property management or lettings, with a solid understanding of the role -A confident communicator with excellent customer service skills -Highly organised with strong attention to detail and the ability to manage multiple priorities -A proactive approach with the confidence to work independently -Comfortable working with a wide range of people -Full UK driving licence and access to your own vehicle Hours: Monday Friday, 9am 5pm Salary: Up to £30,500 per annum depending on experience
May 13, 2026
Full time
We re delighted to be working with one of our long-standing, highly successful clients a market-leading estate agency renowned for their outstanding reputation. With a strong, team-focused culture at the heart of the business, employees are valued, supported, and given every opportunity to thrive. This is an exciting opportunity for an experienced Property Manager who is ready to take the next step in their career and join a busy, supportive, and high-performing team in Quedgeley. Offering a fantastic working environment with no weekend work, free parking, and a clear focus on work-life balance! Beyond the day-to-day, the company invests heavily in their people through ongoing training and development, clear career progression pathways, and recognition through top performer events. They are deeply rooted in the local community, regularly supporting charities, participating in fundraising events such as the Cotswold Way Challenge and working closely with local schools on seasonal fairs. If you re looking to progress your career within a forward-thinking, people-first business where your contribution truly matters, this could be the perfect role for you. Responsibilities: -Taking ownership of a property portfolio, ensuring everything runs smoothly day-to-day -Proactively handling maintenance issues from initial report to successful resolution, keeping all parties informed along the way -Building strong relationships with landlords, tenants, and contractors, acting as a trusted point of contact -Monitoring rent payments, confidently managing arrears -Carrying out regular property visits and inspections -Overseeing check-outs and producing clear, detailed reports -Negotiating deposit returns and resolving any disputes with professionalism and fairness - Proven experience within property management or lettings, with a solid understanding of the role -A confident communicator with excellent customer service skills -Highly organised with strong attention to detail and the ability to manage multiple priorities -A proactive approach with the confidence to work independently -Comfortable working with a wide range of people -Full UK driving licence and access to your own vehicle Hours: Monday Friday, 9am 5pm Salary: Up to £30,500 per annum depending on experience
Quantity Surveyor Scotstoun Based 74.26 an hour Umbrella Inside IR35 9 Month Contract initially. This is a great opportunity to work within one of the UK's leading Defence organisations based In Scotstoun. What you'll be doing: Ensure commercial aspects of sub-contract accounts are managed from procurement to interim and final account agreement, in accordance with relevant contract terms and associated pricing option and /or best practice Provide Programme and Project management team and Operations with advice and assistance on all matters relating to Contract Performance and Commercial issues in accordance with relevant contract terms and associated pricing option and /or best practice Establish and agree contractual programme, forecasting and reporting project commercial performance Secure labour, materials and Sub-contractors to ensure that contracts are completed on time and within budget Sourcing of assigned delivery packages in line with the onsite services procurement strategies and plans and accountable for tendering activities in accordance with full end to end sourcing process and appropriate legislation e.g. single source contracting, ensuring attention to detail in the identification and assessment of evolving workload and tender responses Work with key stakeholders to resolve issues as escalated through the Subcontractors, internal stakeholders or the Site Support Manager Dispute resolution activities as required. Working alongside key stakeholders, ensure the successful conclusion of commercial disputes, including closure of outgoing or incoming commercial claims Your skills and experiences: Essential: Degree qualified in Quantity Surveying or equivalent Quantity Surveying experience within a relevant sector in the Construction industry Delivery of services / construction contracts, detailed understanding of optimal contracting and pricing routes Able to work within time-constraints Desirable: Membership of a professional institution RICS/MCIPS (or working towards) Robust understanding of NEC3/4 Previous experience leading or coaching a small team To apply for this role please contact Lauren Morley at JAM Recruitment or click apply.
May 13, 2026
Contractor
Quantity Surveyor Scotstoun Based 74.26 an hour Umbrella Inside IR35 9 Month Contract initially. This is a great opportunity to work within one of the UK's leading Defence organisations based In Scotstoun. What you'll be doing: Ensure commercial aspects of sub-contract accounts are managed from procurement to interim and final account agreement, in accordance with relevant contract terms and associated pricing option and /or best practice Provide Programme and Project management team and Operations with advice and assistance on all matters relating to Contract Performance and Commercial issues in accordance with relevant contract terms and associated pricing option and /or best practice Establish and agree contractual programme, forecasting and reporting project commercial performance Secure labour, materials and Sub-contractors to ensure that contracts are completed on time and within budget Sourcing of assigned delivery packages in line with the onsite services procurement strategies and plans and accountable for tendering activities in accordance with full end to end sourcing process and appropriate legislation e.g. single source contracting, ensuring attention to detail in the identification and assessment of evolving workload and tender responses Work with key stakeholders to resolve issues as escalated through the Subcontractors, internal stakeholders or the Site Support Manager Dispute resolution activities as required. Working alongside key stakeholders, ensure the successful conclusion of commercial disputes, including closure of outgoing or incoming commercial claims Your skills and experiences: Essential: Degree qualified in Quantity Surveying or equivalent Quantity Surveying experience within a relevant sector in the Construction industry Delivery of services / construction contracts, detailed understanding of optimal contracting and pricing routes Able to work within time-constraints Desirable: Membership of a professional institution RICS/MCIPS (or working towards) Robust understanding of NEC3/4 Previous experience leading or coaching a small team To apply for this role please contact Lauren Morley at JAM Recruitment or click apply.
Regional Facilities Manager Location: Coventry and Sheffield (Office Based) Duration: Permanent, Full Time Salary: £ Per Year Role Overview The Regional Facilities Manager is responsible for overseeing the effective delivery of facilities management services across a portfolio of student accommodation sites. Reporting into the Regional Operations Manager, the role provides a balanced level of technical oversight and operational delivery, ensuring buildings are safe, compliant, well maintained, and managed in a way that recognises the accommodation as residents' homes. The role acts as the key link between operations teams and the supply chain, supporting the Regional Operations Manager while retaining ownership of FM standards, compliance, Health & Safety and building performance. Key Responsibilities - Facilities & Maintenance Delivery Oversee planned and reactive maintenance delivery across multiple sites. Ensure PPM schedules are in place, compliant, and delivered in line with statutory requirements and best practice. Monitor asset condition and support lifecycle and remedial planning. Act as escalation point for complex or high-risk maintenance issues. Support the Regional Operations Manager with technical advice and prioritisation of work. Supply Chain & Contractor Management Manage and oversee the performance of external contractors and service partners. Ensure contractors comply with company policies, health & safety standards, and resident conduct expectations. Support procurement, onboarding, and performance reviews of suppliers. Ensure value for money, service quality, and consistency across sites. Monitor contractor documentation including RAMS, insurance, and accreditation. Statutory Compliance & Health & Safety Maintain oversight of all statutory compliance including fire safety, electrical, gas, water hygiene, lifts, and asbestos. Ensure compliance documentation is accurate, up to date, and audit-ready. Support site teams with inspections, audits, and remedial action tracking. Assist in the development and implementation of risk assessments and safe systems of work. Support incident investigation and follow-up actions. Reactive Maintenance & Resident Impact Oversee responsive repairs ensuring issues are resolved within agreed timescales. Balance technical resolution with resident experience, recognising accommodation as the resident's home. Support communication with residents regarding works, access, and disruption. Ensure contractors and teams follow correct room entry procedures and resident protocols. ANUK Code & Resident-Focused Delivery Ensure facilities management practices align with the ANUK/Unipol Code of Standards. Promote respectful, professional conduct when working in occupied accommodation. Support operational teams in meeting regulatory and code-based requirements. Contribute to a safe, secure, and well-maintained living environment for residents. Reporting & Performance Produce regular reports on compliance status, PPM delivery, reactive trends, and contractor performance. Identify risks, trends, and improvement opportunities across the portfolio. Support budget monitoring for maintenance and compliance-related expenditure. Provide clear updates to the Regional Operations Manager and operational teams. Key Relationships Regional Operations Manager Senior Operations Manager Head of Operations Approved contractors and suppliers Health & Safety and Compliance Partners Site maintenance operations Essential Requirements Experience in facilities management, building maintenance, or property services. Experience working across multiple sites or complex operational environments. Sound understanding of statutory compliance and health & safety requirements. Experience managing contractors and supply chains. Strong organisational, communication, and problem-solving skills. Ability to work collaboratively with operational teams. Willingness to travel regularly between sites. Desirable Experience within student accommodation, residential, or hospitality environments. Knowledge of the ANUK/Unipol Code. IOSH or equivalent health & safety qualification. Understanding of asset lifecycle planning.
May 13, 2026
Full time
Regional Facilities Manager Location: Coventry and Sheffield (Office Based) Duration: Permanent, Full Time Salary: £ Per Year Role Overview The Regional Facilities Manager is responsible for overseeing the effective delivery of facilities management services across a portfolio of student accommodation sites. Reporting into the Regional Operations Manager, the role provides a balanced level of technical oversight and operational delivery, ensuring buildings are safe, compliant, well maintained, and managed in a way that recognises the accommodation as residents' homes. The role acts as the key link between operations teams and the supply chain, supporting the Regional Operations Manager while retaining ownership of FM standards, compliance, Health & Safety and building performance. Key Responsibilities - Facilities & Maintenance Delivery Oversee planned and reactive maintenance delivery across multiple sites. Ensure PPM schedules are in place, compliant, and delivered in line with statutory requirements and best practice. Monitor asset condition and support lifecycle and remedial planning. Act as escalation point for complex or high-risk maintenance issues. Support the Regional Operations Manager with technical advice and prioritisation of work. Supply Chain & Contractor Management Manage and oversee the performance of external contractors and service partners. Ensure contractors comply with company policies, health & safety standards, and resident conduct expectations. Support procurement, onboarding, and performance reviews of suppliers. Ensure value for money, service quality, and consistency across sites. Monitor contractor documentation including RAMS, insurance, and accreditation. Statutory Compliance & Health & Safety Maintain oversight of all statutory compliance including fire safety, electrical, gas, water hygiene, lifts, and asbestos. Ensure compliance documentation is accurate, up to date, and audit-ready. Support site teams with inspections, audits, and remedial action tracking. Assist in the development and implementation of risk assessments and safe systems of work. Support incident investigation and follow-up actions. Reactive Maintenance & Resident Impact Oversee responsive repairs ensuring issues are resolved within agreed timescales. Balance technical resolution with resident experience, recognising accommodation as the resident's home. Support communication with residents regarding works, access, and disruption. Ensure contractors and teams follow correct room entry procedures and resident protocols. ANUK Code & Resident-Focused Delivery Ensure facilities management practices align with the ANUK/Unipol Code of Standards. Promote respectful, professional conduct when working in occupied accommodation. Support operational teams in meeting regulatory and code-based requirements. Contribute to a safe, secure, and well-maintained living environment for residents. Reporting & Performance Produce regular reports on compliance status, PPM delivery, reactive trends, and contractor performance. Identify risks, trends, and improvement opportunities across the portfolio. Support budget monitoring for maintenance and compliance-related expenditure. Provide clear updates to the Regional Operations Manager and operational teams. Key Relationships Regional Operations Manager Senior Operations Manager Head of Operations Approved contractors and suppliers Health & Safety and Compliance Partners Site maintenance operations Essential Requirements Experience in facilities management, building maintenance, or property services. Experience working across multiple sites or complex operational environments. Sound understanding of statutory compliance and health & safety requirements. Experience managing contractors and supply chains. Strong organisational, communication, and problem-solving skills. Ability to work collaboratively with operational teams. Willingness to travel regularly between sites. Desirable Experience within student accommodation, residential, or hospitality environments. Knowledge of the ANUK/Unipol Code. IOSH or equivalent health & safety qualification. Understanding of asset lifecycle planning.
