Leasehold and Homeownership Officer A place to create moments that matter Location: Bradford, Hybrid with travel around the region to meet customer needs. Salary: £39,066 per annum Permanent , 35 hours per week, Monday Friday 9am-5pm. Thousands of families across the country rely on the organisation for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role As a Leasehold and Homeownership Officer, you ll be the go-to expert for homeowner customers - handling a wide range of complex queries around leases, transfers, property management, and service charges. You ll play a vital role in ensuring customers feel supported, informed, and confident in their homes. This isn t a desk-bound job. You ll be out and about visiting schemes, carrying out inspections, and maintaining a visible presence in communities. You ll work closely with colleagues across Housing Services and other teams to manage mixed-tenure sites and deliver a seamless customer experience. You ll be managing a diverse portfolio of homeownership tenures - shared owners, leaseholders, and freeholders, making sure everything aligns with legal agreements and service expectations. It s a busy, fast-paced role that requires strong organisational skills, a proactive mindset, and a genuine curiosity to get to the heart of issues. You ll need to: Translate legal jargon into clear, customer-friendly language Think creatively to solve problems and improve service Prioritise effectively and manage competing demands Build strong relationships across teams and with customers This is a brilliant opportunity to make a real impact. You ll work with a wide range of people, tackle interesting challenges, and see the direct results of your work through customer feedback. It s a role that keeps you on your toes and one where no two days are the same. Salary The spot salary for this post is £39,066 per annum for applicants who fully meet the requirements of the post. If you re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. Plus an essential car user allowance starting at £1,250 per annum. About you Experience in leasehold management within a housing association or managing agent. Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development. Ability to work independently as part of a small team and collaboratively across the wider organisation. Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach. Excellent communication skills, capable of engaging with multiple stakeholders at various levels. Proficiency in Microsoft Office (Word, Outlook, Excel). The successful applicant will be subject to pre-employment checks, such as DBS and social media screening, before an offer is confirmed. A place to build a future They ve got big ambitions and are looking for people who want to grow with them. Here, you ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here s what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they ll help you grow and succeed. They re Committed to Inclusion They believe diversity makes them stronger and are committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they ll make it happen. Please don t delay in submitting your application. Where roles are urgent or a high volume of applications is received, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, the organisation does not currently hold a sponsorship licence. Recruitment Agencies: The organisation works exclusively with partners on their preferred supplier list (PSL) and does not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Leasehold and Homeownership Officer include Leasehold Officer, Homeownership Officer, Leasehold Services Officer, Leasehold Management Officer, Homeownership Services Officer, Housing Leasehold Officer, Property Services Officer (Leasehold), Residential Property Officer, Housing Management Officer (Leasehold). REF-
May 08, 2026
Full time
Leasehold and Homeownership Officer A place to create moments that matter Location: Bradford, Hybrid with travel around the region to meet customer needs. Salary: £39,066 per annum Permanent , 35 hours per week, Monday Friday 9am-5pm. Thousands of families across the country rely on the organisation for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role As a Leasehold and Homeownership Officer, you ll be the go-to expert for homeowner customers - handling a wide range of complex queries around leases, transfers, property management, and service charges. You ll play a vital role in ensuring customers feel supported, informed, and confident in their homes. This isn t a desk-bound job. You ll be out and about visiting schemes, carrying out inspections, and maintaining a visible presence in communities. You ll work closely with colleagues across Housing Services and other teams to manage mixed-tenure sites and deliver a seamless customer experience. You ll be managing a diverse portfolio of homeownership tenures - shared owners, leaseholders, and freeholders, making sure everything aligns with legal agreements and service expectations. It s a busy, fast-paced role that requires strong organisational skills, a proactive mindset, and a genuine curiosity to get to the heart of issues. You ll need to: Translate legal jargon into clear, customer-friendly language Think creatively to solve problems and improve service Prioritise effectively and manage competing demands Build strong relationships across teams and with customers This is a brilliant opportunity to make a real impact. You ll work with a wide range of people, tackle interesting challenges, and see the direct results of your work through customer feedback. It s a role that keeps you on your toes and one where no two days are the same. Salary The spot salary for this post is £39,066 per annum for applicants who fully meet the requirements of the post. If you re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. Plus an essential car user allowance starting at £1,250 per annum. About you Experience in leasehold management within a housing association or managing agent. Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development. Ability to work independently as part of a small team and collaboratively across the wider organisation. Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach. Excellent communication skills, capable of engaging with multiple stakeholders at various levels. Proficiency in Microsoft Office (Word, Outlook, Excel). The successful applicant will be subject to pre-employment checks, such as DBS and social media screening, before an offer is confirmed. A place to build a future They ve got big ambitions and are looking for people who want to grow with them. Here, you ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here s what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they ll help you grow and succeed. They re Committed to Inclusion They believe diversity makes them stronger and are committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they ll make it happen. Please don t delay in submitting your application. Where roles are urgent or a high volume of applications is received, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, the organisation does not currently hold a sponsorship licence. Recruitment Agencies: The organisation works exclusively with partners on their preferred supplier list (PSL) and does not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Leasehold and Homeownership Officer include Leasehold Officer, Homeownership Officer, Leasehold Services Officer, Leasehold Management Officer, Homeownership Services Officer, Housing Leasehold Officer, Property Services Officer (Leasehold), Residential Property Officer, Housing Management Officer (Leasehold). REF-
Contract Civic Recruitment Limited United Kingdom Posted On 17/04/2026 Job Information Work Experience 1-3 years Community & Social City Lambeth Province Lambeth Postal Code SE1 Job Description 6 months contract with a local authority Job Purpose The Temporary Accommodation Move-On Officer works as part of the Temporary Accommodation Move-On Team to support households living in temporary accommodation to successfully move into settled accommodation. Key Duties/Accountabilities Manage a caseload of households identified as ready to move on from temporary accommodation into settled accommodation. Match households to suitable accommodation in line with legal suitability requirements, enabling the Council to discharge its housing duties. Progress cases at pace to ensure timely move-on and efficient use of accommodation. Review and update housing needs assessments and related documentation to ensure household circumstances are accurately recorded. Essential Experience Required Experience working in housing, homelessness, temporary accommodation, or a related support service. Experience managing a caseload and progressing cases in a time-sensitive environment. Experience working with vulnerable households and supporting resettlement. Proven ability to work collaboratively with internal and external partners. Essential Qualifications Required Good understanding of homelessness legislation and suitability requirements. Knowledge of housing options available to homeless households, including private rented sector and social housing. Ability to assess housing need, affordability and support requirements. Strong written and verbal communication skills. Additional information to note Working Hours: 35 hours per week. Basic DBS required. 6 Brixton Hill, London, Lambeth, SW2 1RW, United Kingdom Work pattern - 2 Days office / 3 days WFH We work on bi-weekly schedule. The role closes on 21st April 2026, apply ASAP.
May 08, 2026
Full time
Contract Civic Recruitment Limited United Kingdom Posted On 17/04/2026 Job Information Work Experience 1-3 years Community & Social City Lambeth Province Lambeth Postal Code SE1 Job Description 6 months contract with a local authority Job Purpose The Temporary Accommodation Move-On Officer works as part of the Temporary Accommodation Move-On Team to support households living in temporary accommodation to successfully move into settled accommodation. Key Duties/Accountabilities Manage a caseload of households identified as ready to move on from temporary accommodation into settled accommodation. Match households to suitable accommodation in line with legal suitability requirements, enabling the Council to discharge its housing duties. Progress cases at pace to ensure timely move-on and efficient use of accommodation. Review and update housing needs assessments and related documentation to ensure household circumstances are accurately recorded. Essential Experience Required Experience working in housing, homelessness, temporary accommodation, or a related support service. Experience managing a caseload and progressing cases in a time-sensitive environment. Experience working with vulnerable households and supporting resettlement. Proven ability to work collaboratively with internal and external partners. Essential Qualifications Required Good understanding of homelessness legislation and suitability requirements. Knowledge of housing options available to homeless households, including private rented sector and social housing. Ability to assess housing need, affordability and support requirements. Strong written and verbal communication skills. Additional information to note Working Hours: 35 hours per week. Basic DBS required. 6 Brixton Hill, London, Lambeth, SW2 1RW, United Kingdom Work pattern - 2 Days office / 3 days WFH We work on bi-weekly schedule. The role closes on 21st April 2026, apply ASAP.
Job Advert: Relief Duty Officer (Housing Options) Contract: Initial 3-month contract Working Pattern: Hybrid (2 days per week in the office) First Recruitment are seeking an experienced Relief Duty Officer (Housing Options) to join our client's Housing Options Service on an initial 3-month contract. This is an excellent opportunity for a skilled housing professional to support a busy frontline team and make a real impact for residents at risk of homelessness. Key Responsibilities Prevent homelessness through early intervention, tailored advice, and creative problem-solving. Investigate homelessness applications thoroughly and make timely, legally robust decisions. Work closely with Housing Associations to support early intervention under the "commitment to refer". Assess housing needs, identify risks, and provide realistic solutions to sustain or secure accommodation. Conduct home visits where appropriate to mediate and support households at risk. Secure suitable temporary accommodation for eligible clients and monitor their welfare. Work collaboratively with Social Services, Health, Probation, Police, and other agencies. Maintain accurate case records and contribute to statistical reporting. Represent the service at internal and external meetings, including multi-agency forums. Candidate Requirements Minimum 2 years' experience working as a Housing Options Officer. Experience using Home Connections and/or HOPE systems is desirable. Access to a car Must hold a current DBS check. Benefits once you begin temping with First Recruitment Services: 24/7 access to NHS approved GP telephone support and prescription services Access to the UK's largest employees discount platform Specialist medical assistance and support hotline Weekly pay Hundreds of gym discounts 24/7 access to mental health crisis support and counselling Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and ability.
May 08, 2026
Seasonal
Job Advert: Relief Duty Officer (Housing Options) Contract: Initial 3-month contract Working Pattern: Hybrid (2 days per week in the office) First Recruitment are seeking an experienced Relief Duty Officer (Housing Options) to join our client's Housing Options Service on an initial 3-month contract. This is an excellent opportunity for a skilled housing professional to support a busy frontline team and make a real impact for residents at risk of homelessness. Key Responsibilities Prevent homelessness through early intervention, tailored advice, and creative problem-solving. Investigate homelessness applications thoroughly and make timely, legally robust decisions. Work closely with Housing Associations to support early intervention under the "commitment to refer". Assess housing needs, identify risks, and provide realistic solutions to sustain or secure accommodation. Conduct home visits where appropriate to mediate and support households at risk. Secure suitable temporary accommodation for eligible clients and monitor their welfare. Work collaboratively with Social Services, Health, Probation, Police, and other agencies. Maintain accurate case records and contribute to statistical reporting. Represent the service at internal and external meetings, including multi-agency forums. Candidate Requirements Minimum 2 years' experience working as a Housing Options Officer. Experience using Home Connections and/or HOPE systems is desirable. Access to a car Must hold a current DBS check. Benefits once you begin temping with First Recruitment Services: 24/7 access to NHS approved GP telephone support and prescription services Access to the UK's largest employees discount platform Specialist medical assistance and support hotline Weekly pay Hundreds of gym discounts 24/7 access to mental health crisis support and counselling Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and ability.
An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across the area. You will play a key role in delivering high-quality frontline housing management services within the community. Most of your time will be spent out on patch conducting visits, inspections, and resident appointments, with the flexibility to complete administrative tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch. Key Responsibilities of a Housing Officer: Provide day-to-day housing management support across designated neighbourhood patches Carry out estate inspections, home visits, and resident appointments Manage tenancy-related casework, ensuring accurate and timely record keeping using housing systems and CRM tools Complete administrative duties efficiently alongside community-based work Work collaboratively with colleagues and partner agencies to deliver effective housing services Investigate and manage anti-social behaviour (ASB) cases, taking appropriate enforcement action where required Support tenants with tenancy sustainment, including sign-ups, welfare support, and signposting to relevant services Monitor and manage rent accounts, working with income teams to prevent and address arrears Identify safeguarding concerns and make appropriate referrals in line with organisational policies Ideal Candidate: Experienced Housing or Neighbourhood Officer with strong knowledge of frontline tenancy management Able to work independently and manage a varied workload with minimal supervision Confident working in the community and engaging with residents face-to-face Experience using housing management systems or CRM platforms (e.g. Orchard, Microsoft Dynamics, or similar) Well organised, with the ability to balance visits, casework, and administrative responsibilities Full UK driving licence and willingness to travel across patch Benefits of this Housing Officer role: Competitive salary (dependent on experience) Hybrid working arrangement 25 days annual leave plus bank holidays (increasing annually up to 30 days) Option to buy or sell annual leave 3 additional wellbeing days plus 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance (4x salary) Enhanced maternity, paternity, and adoption pay Options for private medical insurance, dental cover, and critical illness cover Wellbeing benefits including gym membership discounts and access to a 24/7 virtual GP service If this Housing Officer role is of interest, please apply or contact (url removed)
May 08, 2026
Full time
An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across the area. You will play a key role in delivering high-quality frontline housing management services within the community. Most of your time will be spent out on patch conducting visits, inspections, and resident appointments, with the flexibility to complete administrative tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch. Key Responsibilities of a Housing Officer: Provide day-to-day housing management support across designated neighbourhood patches Carry out estate inspections, home visits, and resident appointments Manage tenancy-related casework, ensuring accurate and timely record keeping using housing systems and CRM tools Complete administrative duties efficiently alongside community-based work Work collaboratively with colleagues and partner agencies to deliver effective housing services Investigate and manage anti-social behaviour (ASB) cases, taking appropriate enforcement action where required Support tenants with tenancy sustainment, including sign-ups, welfare support, and signposting to relevant services Monitor and manage rent accounts, working with income teams to prevent and address arrears Identify safeguarding concerns and make appropriate referrals in line with organisational policies Ideal Candidate: Experienced Housing or Neighbourhood Officer with strong knowledge of frontline tenancy management Able to work independently and manage a varied workload with minimal supervision Confident working in the community and engaging with residents face-to-face Experience using housing management systems or CRM platforms (e.g. Orchard, Microsoft Dynamics, or similar) Well organised, with the ability to balance visits, casework, and administrative responsibilities Full UK driving licence and willingness to travel across patch Benefits of this Housing Officer role: Competitive salary (dependent on experience) Hybrid working arrangement 25 days annual leave plus bank holidays (increasing annually up to 30 days) Option to buy or sell annual leave 3 additional wellbeing days plus 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance (4x salary) Enhanced maternity, paternity, and adoption pay Options for private medical insurance, dental cover, and critical illness cover Wellbeing benefits including gym membership discounts and access to a 24/7 virtual GP service If this Housing Officer role is of interest, please apply or contact (url removed)
Looking for your next housing contract role where you can make a real impact? A North East London local authority is seeking an experienced Accommodation Needs Assessment Officer to join their busy Housing Needs team on a 3-month contract. This is an excellent opportunity for a homelessness professional with strong knowledge of housing legislation and temporary accommodation to work on complex and meaningful cases, supporting vulnerable households and helping to prevent homelessness across the borough. In this role, you will: Assess temporary accommodation and housing needs under Part VII of the Housing Act 1996 Manage complex homelessness cases and support customers with housing options Update and implement Personalised Housing Plans in line with the Homelessness Reduction Act 2017 Work closely with Social Care, hospitals, legal services and other partner agencies Make decisions relating to Section 193 discharge of duty Coordinate placements within specialist temporary accommodation schemes Maintain accurate homelessness records and statutory data To be successful, you will need: Previous experience within homelessness prevention or temporary accommodation Strong understanding of the Housing Act 1996 and Homelessness Reduction Act 2017 Excellent case management and communication skills Experience supporting vulnerable households in a local authority setting If you are immediately available or looking for your next local authority contract opportunity, we would like to hear from you. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
May 07, 2026
Contractor
Looking for your next housing contract role where you can make a real impact? A North East London local authority is seeking an experienced Accommodation Needs Assessment Officer to join their busy Housing Needs team on a 3-month contract. This is an excellent opportunity for a homelessness professional with strong knowledge of housing legislation and temporary accommodation to work on complex and meaningful cases, supporting vulnerable households and helping to prevent homelessness across the borough. In this role, you will: Assess temporary accommodation and housing needs under Part VII of the Housing Act 1996 Manage complex homelessness cases and support customers with housing options Update and implement Personalised Housing Plans in line with the Homelessness Reduction Act 2017 Work closely with Social Care, hospitals, legal services and other partner agencies Make decisions relating to Section 193 discharge of duty Coordinate placements within specialist temporary accommodation schemes Maintain accurate homelessness records and statutory data To be successful, you will need: Previous experience within homelessness prevention or temporary accommodation Strong understanding of the Housing Act 1996 and Homelessness Reduction Act 2017 Excellent case management and communication skills Experience supporting vulnerable households in a local authority setting If you are immediately available or looking for your next local authority contract opportunity, we would like to hear from you. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
MacTaggart, Scott and Company
Edinburgh, Midlothian
Location: On-site, Loanhead, Edinburgh Flexible Working Options - hours between 07:00 and 19:00, core hours 09:30 - 15:30. Contract Type: Full-time, Permanent Join Our Commercial Team: Trainee Trade Compliance Officer We are seeking a highly motivated Trainee Trade Compliance Officer to support operational and compliance-related activities within the organisation. This role will be responsible for ensuring that all relevant departmental and regulatory requirements are met, including the coordination of key import/export processes, liaison with internal and external stakeholders, and the accurate recording and archiving of associated documentation. The role includes both on-the-job training and opportunity for professional development in Trade Compliance, enabling the postholder to build knowledge and competence in UK HMRC and international trade regulations over time. The postholder will work closely with the Trade Compliance Officer on a day-to-day basis and will report directly to the Commercial Director, in accordance with the Trade Control function. While structured guidance, supervision, and training will be provided, the role also requires the ability to use initiative and develop an independent, methodical approach to tasks. About us MacTaggart Scott primarily supports the Naval Defence industry, providing complete solutions to customer needs from analysis of initial customer requirements, to design and manufacture, and right through to commissioning and through life support. Established in 1898, we are proud of our history and tradition but believe that sustainable competitive advantage can only be achieved through continuous improvement, investment, and a commitment to business excellence at every level within the company. What is the job about? This role ensures that all import and export activities are carried out in full compliance with UK HMRC and Trade Compliance legislation. The postholder will support the administration of trade and customs processes, maintain accurate shipping and compliance records, and provide guidance across the business to ensure adherence to regulatory requirements. The role also contributes to the continuous improvement of trade compliance practices and supports the organisation's overall import/export strategy. Key Responsibilities Supporting administrative duties for import/export documentation to ensure compliance with UK legislation Assisting with import clearance requests and liaising with freight forwarders to ensure timely processing Preparing documentation for the movement of goods under customs regulations Maintaining accurate records for all shipping movements Supporting the preparation of commercial invoices for exports in collaboration with the Despatch Team Engaging with internal stakeholders to provide guidance on trade compliance requirements Supporting import processes (Home Use, Customs Warehousing, Inward Processing) Supporting export processes, including standard shipments and movements from customs regimes Creating travel letters for personnel and assisting with Consignee Undertakings (CUTs) Liaising with freight agents and supporting outbound shipments under relevant processing rules Conducting approval checks for purchase orders, licences, and compliance documentation Identifying unusual transactions in monthly HMRC reports Ensuring customs-related invoices are processed and submitted to Finance in a timely manner Building and maintaining professional relationships with internal teams and external stakeholders Supporting the planning and implementation of import/export strategies Undertaking ongoing training and professional development in trade compliance About You Strong interpersonal and communication skills (written and verbal) High level of attention to detail and accuracy Ability to understand and review legislation with guidance Good numeracy and problem-solving skills Proficient in Microsoft Office tools Methodical approach with the ability to follow established processes Positive, proactive attitude with a willingness to learn Motivated, enthusiastic, and committed to personal development Ability to build effective working relationships across all levels Knowledge, Skills and Experience Essential Secondary education to Higher level (minimum 3 Highers, including English) Strong attention to detail and organisational skills Good communication and interpersonal skills Basic understanding of administrative processes Willingness to learn and develop within a trade compliance environment Ability to work both independently and as part of a team Desirable Previous exposure to import/export or logistics processes Awareness of UK HMRC regulations or trade compliance requirements Experience working in a compliance or administrative role Interest in developing a career within trade compliance or international trade Benefits Your future And What We Offer Flexible Working: Choose a 4- or 5-day week with flexible hours (Mon-Thurs 07:00-19:15 with core hours 09:30-15:30, Friday 07:00-16:00 with core hours 09:30-12:00), allowing you to fit work around your life. Leave Entitlements: Inclusive annual leave, paid parental leave, military reservist leave, annual leave buy and sell, and more. Career Development: Supportive environment with a dedicated Learning & Development team and clear pathways to grow your career. Wellbeing Support: Access to our comprehensive wellbeing programme, Employee Assistance Programme, onsite nurse, and life insurance. Health & Protection: Sick pay, free flu vaccinations, and comprehensive health & wellbeing initiatives. Onsite Facilities: Canteen, free parking, and cycle-to-work scheme for convenience. Financial Benefits: Generous company pension plan and exclusive employee discounts.
May 07, 2026
Full time
Location: On-site, Loanhead, Edinburgh Flexible Working Options - hours between 07:00 and 19:00, core hours 09:30 - 15:30. Contract Type: Full-time, Permanent Join Our Commercial Team: Trainee Trade Compliance Officer We are seeking a highly motivated Trainee Trade Compliance Officer to support operational and compliance-related activities within the organisation. This role will be responsible for ensuring that all relevant departmental and regulatory requirements are met, including the coordination of key import/export processes, liaison with internal and external stakeholders, and the accurate recording and archiving of associated documentation. The role includes both on-the-job training and opportunity for professional development in Trade Compliance, enabling the postholder to build knowledge and competence in UK HMRC and international trade regulations over time. The postholder will work closely with the Trade Compliance Officer on a day-to-day basis and will report directly to the Commercial Director, in accordance with the Trade Control function. While structured guidance, supervision, and training will be provided, the role also requires the ability to use initiative and develop an independent, methodical approach to tasks. About us MacTaggart Scott primarily supports the Naval Defence industry, providing complete solutions to customer needs from analysis of initial customer requirements, to design and manufacture, and right through to commissioning and through life support. Established in 1898, we are proud of our history and tradition but believe that sustainable competitive advantage can only be achieved through continuous improvement, investment, and a commitment to business excellence at every level within the company. What is the job about? This role ensures that all import and export activities are carried out in full compliance with UK HMRC and Trade Compliance legislation. The postholder will support the administration of trade and customs processes, maintain accurate shipping and compliance records, and provide guidance across the business to ensure adherence to regulatory requirements. The role also contributes to the continuous improvement of trade compliance practices and supports the organisation's overall import/export strategy. Key Responsibilities Supporting administrative duties for import/export documentation to ensure compliance with UK legislation Assisting with import clearance requests and liaising with freight forwarders to ensure timely processing Preparing documentation for the movement of goods under customs regulations Maintaining accurate records for all shipping movements Supporting the preparation of commercial invoices for exports in collaboration with the Despatch Team Engaging with internal stakeholders to provide guidance on trade compliance requirements Supporting import processes (Home Use, Customs Warehousing, Inward Processing) Supporting export processes, including standard shipments and movements from customs regimes Creating travel letters for personnel and assisting with Consignee Undertakings (CUTs) Liaising with freight agents and supporting outbound shipments under relevant processing rules Conducting approval checks for purchase orders, licences, and compliance documentation Identifying unusual transactions in monthly HMRC reports Ensuring customs-related invoices are processed and submitted to Finance in a timely manner Building and maintaining professional relationships with internal teams and external stakeholders Supporting the planning and implementation of import/export strategies Undertaking ongoing training and professional development in trade compliance About You Strong interpersonal and communication skills (written and verbal) High level of attention to detail and accuracy Ability to understand and review legislation with guidance Good numeracy and problem-solving skills Proficient in Microsoft Office tools Methodical approach with the ability to follow established processes Positive, proactive attitude with a willingness to learn Motivated, enthusiastic, and committed to personal development Ability to build effective working relationships across all levels Knowledge, Skills and Experience Essential Secondary education to Higher level (minimum 3 Highers, including English) Strong attention to detail and organisational skills Good communication and interpersonal skills Basic understanding of administrative processes Willingness to learn and develop within a trade compliance environment Ability to work both independently and as part of a team Desirable Previous exposure to import/export or logistics processes Awareness of UK HMRC regulations or trade compliance requirements Experience working in a compliance or administrative role Interest in developing a career within trade compliance or international trade Benefits Your future And What We Offer Flexible Working: Choose a 4- or 5-day week with flexible hours (Mon-Thurs 07:00-19:15 with core hours 09:30-15:30, Friday 07:00-16:00 with core hours 09:30-12:00), allowing you to fit work around your life. Leave Entitlements: Inclusive annual leave, paid parental leave, military reservist leave, annual leave buy and sell, and more. Career Development: Supportive environment with a dedicated Learning & Development team and clear pathways to grow your career. Wellbeing Support: Access to our comprehensive wellbeing programme, Employee Assistance Programme, onsite nurse, and life insurance. Health & Protection: Sick pay, free flu vaccinations, and comprehensive health & wellbeing initiatives. Onsite Facilities: Canteen, free parking, and cycle-to-work scheme for convenience. Financial Benefits: Generous company pension plan and exclusive employee discounts.
Location: On-site, Loanhead, Edinburgh Flexible Working Options - hours between 07:00 and 19:00, core hours 09:30 - 15:30. Contract Type: Full-time, Permanent Join Our Commercial Team: Trainee Trade Compliance Officer We are seeking a highly motivated Trainee Trade Compliance Officer to support operational and compliance-related activities within the organisation. This role will be responsible for ensuring that all relevant departmental and regulatory requirements are met, including the coordination of key import/export processes, liaison with internal and external stakeholders, and the accurate recording and archiving of associated documentation. The role includes both on-the-job training and opportunity for professional development in Trade Compliance, enabling the postholder to build knowledge and competence in UK HMRC and international trade regulations over time. The postholder will work closely with the Trade Compliance Officer on a day-to-day basis and will report directly to the Commercial Director, in accordance with the Trade Control function. While structured guidance, supervision, and training will be provided, the role also requires the ability to use initiative and develop an independent, methodical approach to tasks. About us MacTaggart Scott primarily supports the Naval Defence industry, providing complete solutions to customer needs from analysis of initial customer requirements, to design and manufacture, and right through to commissioning and through life support. Established in 1898, we are proud of our history and tradition but believe that sustainable competitive advantage can only be achieved through continuous improvement, investment, and a commitment to business excellence at every level within the company. What is the job about? This role ensures that all import and export activities are carried out in full compliance with UK HMRC and Trade Compliance legislation. The postholder will support the administration of trade and customs processes, maintain accurate shipping and compliance records, and provide guidance across the business to ensure adherence to regulatory requirements. The role also contributes to the continuous improvement of trade compliance practices and supports the organisation's overall import/export strategy. Key Responsibilities Supporting administrative duties for import/export documentation to ensure compliance with UK legislation Assisting with import clearance requests and liaising with freight forwarders to ensure timely processing Preparing documentation for the movement of goods under customs regulations Maintaining accurate records for all shipping movements Supporting the preparation of commercial invoices for exports in collaboration with the Despatch Team Engaging with internal stakeholders to provide guidance on trade compliance requirements Supporting import processes (Home Use, Customs Warehousing, Inward Processing) Supporting export processes, including standard shipments and movements from customs regimes Creating travel letters for personnel and assisting with Consignee Undertakings (CUTs) Liaising with freight agents and supporting outbound shipments under relevant processing rules Conducting approval checks for purchase orders, licences, and compliance documentation Identifying unusual transactions in monthly HMRC reports Ensuring customs-related invoices are processed and submitted to Finance in a timely manner Building and maintaining professional relationships with internal teams and external stakeholders Supporting the planning and implementation of import/export strategies Undertaking ongoing training and professional development in trade compliance About You Strong interpersonal and communication skills (written and verbal) High level of attention to detail and accuracy Ability to understand and review legislation with guidance Good numeracy and problem-solving skills Proficient in Microsoft Office tools Methodical approach with the ability to follow established processes Positive, proactive attitude with a willingness to learn Motivated, enthusiastic, and committed to personal development Ability to build effective working relationships across all levels Knowledge, Skills and Experience Essential Secondary education to Higher level (minimum 3 Highers, including English) Strong attention to detail and organisational skills Good communication and interpersonal skills Basic understanding of administrative processes Willingness to learn and develop within a trade compliance environment Ability to work both independently and as part of a team Desirable Previous exposure to import/export or logistics processes Awareness of UK HMRC regulations or trade compliance requirements Experience working in a compliance or administrative role Interest in developing a career within trade compliance or international trade Benefits Your future And What We Offer Flexible Working: Choose a 4- or 5-day week with flexible hours (Mon-Thurs 07:00-19:15 with core hours 09:30-15:30, Friday 07:00-16:00 with core hours 09:30-12:00), allowing you to fit work around your life. Leave Entitlements: Inclusive annual leave, paid parental leave, military reservist leave, annual leave buy and sell, and more. Career Development: Supportive environment with a dedicated Learning & Development team and clear pathways to grow your career. Wellbeing Support: Access to our comprehensive wellbeing programme, Employee Assistance Programme, onsite nurse, and life insurance. Health & Protection: Sick pay, free flu vaccinations, and comprehensive health & wellbeing initiatives. Onsite Facilities: Canteen, free parking, and cycle-to-work scheme for convenience. Financial Benefits: Generous company pension plan and exclusive employee discounts.
May 07, 2026
Full time
Location: On-site, Loanhead, Edinburgh Flexible Working Options - hours between 07:00 and 19:00, core hours 09:30 - 15:30. Contract Type: Full-time, Permanent Join Our Commercial Team: Trainee Trade Compliance Officer We are seeking a highly motivated Trainee Trade Compliance Officer to support operational and compliance-related activities within the organisation. This role will be responsible for ensuring that all relevant departmental and regulatory requirements are met, including the coordination of key import/export processes, liaison with internal and external stakeholders, and the accurate recording and archiving of associated documentation. The role includes both on-the-job training and opportunity for professional development in Trade Compliance, enabling the postholder to build knowledge and competence in UK HMRC and international trade regulations over time. The postholder will work closely with the Trade Compliance Officer on a day-to-day basis and will report directly to the Commercial Director, in accordance with the Trade Control function. While structured guidance, supervision, and training will be provided, the role also requires the ability to use initiative and develop an independent, methodical approach to tasks. About us MacTaggart Scott primarily supports the Naval Defence industry, providing complete solutions to customer needs from analysis of initial customer requirements, to design and manufacture, and right through to commissioning and through life support. Established in 1898, we are proud of our history and tradition but believe that sustainable competitive advantage can only be achieved through continuous improvement, investment, and a commitment to business excellence at every level within the company. What is the job about? This role ensures that all import and export activities are carried out in full compliance with UK HMRC and Trade Compliance legislation. The postholder will support the administration of trade and customs processes, maintain accurate shipping and compliance records, and provide guidance across the business to ensure adherence to regulatory requirements. The role also contributes to the continuous improvement of trade compliance practices and supports the organisation's overall import/export strategy. Key Responsibilities Supporting administrative duties for import/export documentation to ensure compliance with UK legislation Assisting with import clearance requests and liaising with freight forwarders to ensure timely processing Preparing documentation for the movement of goods under customs regulations Maintaining accurate records for all shipping movements Supporting the preparation of commercial invoices for exports in collaboration with the Despatch Team Engaging with internal stakeholders to provide guidance on trade compliance requirements Supporting import processes (Home Use, Customs Warehousing, Inward Processing) Supporting export processes, including standard shipments and movements from customs regimes Creating travel letters for personnel and assisting with Consignee Undertakings (CUTs) Liaising with freight agents and supporting outbound shipments under relevant processing rules Conducting approval checks for purchase orders, licences, and compliance documentation Identifying unusual transactions in monthly HMRC reports Ensuring customs-related invoices are processed and submitted to Finance in a timely manner Building and maintaining professional relationships with internal teams and external stakeholders Supporting the planning and implementation of import/export strategies Undertaking ongoing training and professional development in trade compliance About You Strong interpersonal and communication skills (written and verbal) High level of attention to detail and accuracy Ability to understand and review legislation with guidance Good numeracy and problem-solving skills Proficient in Microsoft Office tools Methodical approach with the ability to follow established processes Positive, proactive attitude with a willingness to learn Motivated, enthusiastic, and committed to personal development Ability to build effective working relationships across all levels Knowledge, Skills and Experience Essential Secondary education to Higher level (minimum 3 Highers, including English) Strong attention to detail and organisational skills Good communication and interpersonal skills Basic understanding of administrative processes Willingness to learn and develop within a trade compliance environment Ability to work both independently and as part of a team Desirable Previous exposure to import/export or logistics processes Awareness of UK HMRC regulations or trade compliance requirements Experience working in a compliance or administrative role Interest in developing a career within trade compliance or international trade Benefits Your future And What We Offer Flexible Working: Choose a 4- or 5-day week with flexible hours (Mon-Thurs 07:00-19:15 with core hours 09:30-15:30, Friday 07:00-16:00 with core hours 09:30-12:00), allowing you to fit work around your life. Leave Entitlements: Inclusive annual leave, paid parental leave, military reservist leave, annual leave buy and sell, and more. Career Development: Supportive environment with a dedicated Learning & Development team and clear pathways to grow your career. Wellbeing Support: Access to our comprehensive wellbeing programme, Employee Assistance Programme, onsite nurse, and life insurance. Health & Protection: Sick pay, free flu vaccinations, and comprehensive health & wellbeing initiatives. Onsite Facilities: Canteen, free parking, and cycle-to-work scheme for convenience. Financial Benefits: Generous company pension plan and exclusive employee discounts.
We're looking for an organised Support Officer to provide a range of professional services associated with the administration and delivery of our repairs service. In this support function, you will work in a busy team and provide all-round support with your administrative prowess. You will maintain up-o-date and accurate databases regarding assets, finance, health & safety, labour and personnel information, and compliance with GDPR. You will be focused and able to work both collaboratively and as part of a team using analytical and numerical skills to process and prioritise work. Ideally you will be able to start quickly. About Phoenix Community Housing Phoenix is a housing organisation with a difference. We're led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day. We believe this is our core strength and it's helped us achieve a wide range of accolades and awards. We're based in south Lewisham, London, and are proud to be building new homes in our area. We've grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800. Our new Corporate Plan will help us deliver on our vision of 'together building a better future for our Phoenix Community', supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents enjoy good quality, safe and affordable homes. Our big ambitions apply to our staff too. We are pleased to offer a generous benefits package, including our wellbeing programme, comprehensive learning and development and a culture of employee involvement. If you think you're the right person to help us make the next stage of our journey, then we'd love to hear from you. We strongly believe in a work-life balance so we'd be pleased to talk about part-time flexible working and job-sharing options. Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
May 07, 2026
Full time
We're looking for an organised Support Officer to provide a range of professional services associated with the administration and delivery of our repairs service. In this support function, you will work in a busy team and provide all-round support with your administrative prowess. You will maintain up-o-date and accurate databases regarding assets, finance, health & safety, labour and personnel information, and compliance with GDPR. You will be focused and able to work both collaboratively and as part of a team using analytical and numerical skills to process and prioritise work. Ideally you will be able to start quickly. About Phoenix Community Housing Phoenix is a housing organisation with a difference. We're led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day. We believe this is our core strength and it's helped us achieve a wide range of accolades and awards. We're based in south Lewisham, London, and are proud to be building new homes in our area. We've grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800. Our new Corporate Plan will help us deliver on our vision of 'together building a better future for our Phoenix Community', supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents enjoy good quality, safe and affordable homes. Our big ambitions apply to our staff too. We are pleased to offer a generous benefits package, including our wellbeing programme, comprehensive learning and development and a culture of employee involvement. If you think you're the right person to help us make the next stage of our journey, then we'd love to hear from you. We strongly believe in a work-life balance so we'd be pleased to talk about part-time flexible working and job-sharing options. Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
MacTaggart, Scott and Company
Edinburgh, Midlothian
Join Our Team: Trade Compliance Officer Location: Loanhead, Edinburgh Flexible Working Options - 4- or 5-day week Contract: Permanent MacTaggart Scott is excited to welcome an experienced Trade Compliance Officer to support our critical import and export activities and help keep our international operations moving. Reporting to the Commercial Director, you'll partner with our current Trade Compliance Officer to ensure we trade confidently, compliantly, and in line with all UK HMRC and trade compliance regulations. This is a practical, fast-paced role where no two days are the same. You'll be at the centre of our trade and customs processes, working collaboratively across teams and making a real difference through your attention to detail, initiative, and problem-solving skills. About Us For over a century, MacTaggart Scott has played a vital role in supporting the Naval Defence sector, providing integrated solutions from early-stage analysis and design to manufacture, commissioning, and long-term through-life support. Established in 1898, our reputation is built on engineering excellence, innovation, and commitment to continuous improvement. What is the Job About? The Trade Compliance Officer plays a key role in ensuring compliant, efficient, and timely movement of goods across borders. The role supports imports and exports under a variety of customs regimes, manages documentation and reporting obligations, liaises with freight forwarders and internal stakeholders, and assists with HMRC and UK Government reporting. Success in this role is measured by maintaining accurate records, ensuring regulatory compliance, supporting business operations, and contributing to smooth and cost-effective trade activities across the organisation. Key Responsibilities Manage day-to-day import and export activities in line with UK trade compliance and HMRC requirements. Prepare, review, and maintain accurate import/export documentation under customs supervision. Liaise with freight forwarders, despatch, and internal teams to support clearances, invoicing, and timely shipments. Support imports and exports under Home Use, Customs Warehousing (CW), Inward Processing (IP), and Outward Processing (OP). Manage licence-controlled activities including Travel Letters, CUTs, approval checks, and SPIRE/LITE applications. Maintain shipping and customs records, supporting licence returns, Bills of Discharge, HMRC reports (including 1507), and audits. Assist with regulatory reporting and submissions to HMRC and other UK Government departments. Review HMRC reports and support Finance with accurate processing of customs invoices and costs. Build strong relationships with internal and external stakeholders, promoting trade compliance awareness and best practice. Support compliance monitoring, audits, and import/export planning aligned to business objectives. Continue to develop trade compliance knowledge through ongoing learning and professional development. About You You are a detail focused and motivated trade compliance professional who enjoys playing a vital role in keeping complex operations running smoothly. With experience in a manufacturing environment, you are comfortable working within established processes, communicating with stakeholders at all levels, and managing detailed administrative tasks with accuracy and professionalism. Knowledge, Skills and Experience Proven experience in a Trade Compliance role within a manufacturing environment Demonstrable knowledge of UK Trade Compliance and HMRC requirements. Strong attention to detail and a methodical approach to work. Good interpersonal and communication skills. Strong problem-solving capability. Good working knowledge of Microsoft Office tools. A proactive, "can-do" attitude with enthusiasm and motivation. Ability to build effective working relationships internally and externally. Your Future at MacTaggart Scott - What We Offer Flexible Working: Choose a 4- or 5-day week with flexible hours (07:00-19:00, core hours 09:30-15:30). Comprehensive Leave Policy including annual leave, paid parental leave, and military reservist leave. Career Development & Learning Support through our dedicated Learning and Development team. Wellbeing Programmes including an Employee Assistance Programme, online wellbeing resources, and onsite nurse. Health & Lifestyle Benefits such as life insurance, sick pay, free flu jabs, and a cycle-to-work scheme. Financial & Recognition Rewards including a company pension and a generous employee referral scheme. Convenience & Facilities: free onsite parking, canteen, and employee discounts.
May 07, 2026
Full time
Join Our Team: Trade Compliance Officer Location: Loanhead, Edinburgh Flexible Working Options - 4- or 5-day week Contract: Permanent MacTaggart Scott is excited to welcome an experienced Trade Compliance Officer to support our critical import and export activities and help keep our international operations moving. Reporting to the Commercial Director, you'll partner with our current Trade Compliance Officer to ensure we trade confidently, compliantly, and in line with all UK HMRC and trade compliance regulations. This is a practical, fast-paced role where no two days are the same. You'll be at the centre of our trade and customs processes, working collaboratively across teams and making a real difference through your attention to detail, initiative, and problem-solving skills. About Us For over a century, MacTaggart Scott has played a vital role in supporting the Naval Defence sector, providing integrated solutions from early-stage analysis and design to manufacture, commissioning, and long-term through-life support. Established in 1898, our reputation is built on engineering excellence, innovation, and commitment to continuous improvement. What is the Job About? The Trade Compliance Officer plays a key role in ensuring compliant, efficient, and timely movement of goods across borders. The role supports imports and exports under a variety of customs regimes, manages documentation and reporting obligations, liaises with freight forwarders and internal stakeholders, and assists with HMRC and UK Government reporting. Success in this role is measured by maintaining accurate records, ensuring regulatory compliance, supporting business operations, and contributing to smooth and cost-effective trade activities across the organisation. Key Responsibilities Manage day-to-day import and export activities in line with UK trade compliance and HMRC requirements. Prepare, review, and maintain accurate import/export documentation under customs supervision. Liaise with freight forwarders, despatch, and internal teams to support clearances, invoicing, and timely shipments. Support imports and exports under Home Use, Customs Warehousing (CW), Inward Processing (IP), and Outward Processing (OP). Manage licence-controlled activities including Travel Letters, CUTs, approval checks, and SPIRE/LITE applications. Maintain shipping and customs records, supporting licence returns, Bills of Discharge, HMRC reports (including 1507), and audits. Assist with regulatory reporting and submissions to HMRC and other UK Government departments. Review HMRC reports and support Finance with accurate processing of customs invoices and costs. Build strong relationships with internal and external stakeholders, promoting trade compliance awareness and best practice. Support compliance monitoring, audits, and import/export planning aligned to business objectives. Continue to develop trade compliance knowledge through ongoing learning and professional development. About You You are a detail focused and motivated trade compliance professional who enjoys playing a vital role in keeping complex operations running smoothly. With experience in a manufacturing environment, you are comfortable working within established processes, communicating with stakeholders at all levels, and managing detailed administrative tasks with accuracy and professionalism. Knowledge, Skills and Experience Proven experience in a Trade Compliance role within a manufacturing environment Demonstrable knowledge of UK Trade Compliance and HMRC requirements. Strong attention to detail and a methodical approach to work. Good interpersonal and communication skills. Strong problem-solving capability. Good working knowledge of Microsoft Office tools. A proactive, "can-do" attitude with enthusiasm and motivation. Ability to build effective working relationships internally and externally. Your Future at MacTaggart Scott - What We Offer Flexible Working: Choose a 4- or 5-day week with flexible hours (07:00-19:00, core hours 09:30-15:30). Comprehensive Leave Policy including annual leave, paid parental leave, and military reservist leave. Career Development & Learning Support through our dedicated Learning and Development team. Wellbeing Programmes including an Employee Assistance Programme, online wellbeing resources, and onsite nurse. Health & Lifestyle Benefits such as life insurance, sick pay, free flu jabs, and a cycle-to-work scheme. Financial & Recognition Rewards including a company pension and a generous employee referral scheme. Convenience & Facilities: free onsite parking, canteen, and employee discounts.
Positive Employment is currently recruiting for a Social Housing Assessment and Lettings Officer for our client a government organisation in Wembley. The successful post holder will investigate and assess all households who apply for housing under the Housing Act 1985 and Housing Act 1996 (Part VI). This includes registering new and general housing applicants; undertaking verifications, including home visits and organising medical assessments; notifying applicants of their housing assessment priority and management and administration for existing applications. The post-holders will also support the management and administration of the choice-based lettings service, including prioritisation of applicants for viewings/offers, dealing with customer enquiries and organising the advertisement of properties. This role is a temporary contract initially for 3 months with the possibility to extend. This role is hybrid working with 3 days in the office per week. Duties and Responsibilities but not limited to: Investigate and assess all applicants under the Housing Act 1985 and Housing Act 1996 (Part VI), Localism Act 2011 and Homelessness Reduction Act 2017 to assess whether housing is required. This may include interviewing applicants to determine their eligibility, making detailed enquires to other organisations to verify information, and carrying out home visits in order to confirm/evaluate housing circumstances. Prioritise all applicants in the appropriate category and banding in line with the organisation's allocation policy and other guidelines. To write and serve decision letters on all applications, explaining the reasons for their decision and advising them of their right to review. Work closely with the Housing Management Team to ensure that mutual exchanges, successions, tenancy assignments, management transfers and tenancy terminations are dealt with efficiently and in accordance with legislation and policy and procedures. Investigate cases of racial or sexual harassment or other forms of unacceptable behaviour in accommodation and take appropriate action. Contribute to the maintenance of the choice based letting system which enables applicants to bid for properties, including the advertising and marketing of available properties. Make appropriate nominations and allocations to all social housing accommodation that the organisation owns or has nomination rights to. To do so within agreed timescales to minimise voids periods and potential financial loss to the organisation. Provide accurate advice to households regarding their offer and consequences of refusals. Develop and maintain a detailed knowledge of complex legislation, case law and government guidance concerning the organisation's statutory duties and maintain a working knowledge of related housing, property, immigration and family legislation. Make all necessary referrals to relevant services or departments, including the organisation's medical officer, social care services and housing options services, and investigate high need or exceptional cases. This will include preparing reports for the allocations and social panels where required. Amend and update cases, properties and schemes on the LOCATA system and advise applicants on the use of the service. This will include monitoring and identifying any anomalies in bidding patterns and taking action to address issues, such as non-bidding or inappropriate bidding. Personal Requirements: Standard DBS check. Knowledge of core legislation such as the Housing Act 1985, the Housing Act 1996 (Part VI), Homelessness Act 2002, Localism Act 2011, Homelessness Reduction Act 2017, related rehousing issues and case law. Knowledge of supply and demand issues related to social housing in an inner London Local Authority. Knowledge of legislation and best practice relating to the letting of social housing and the use of choice based lettings systems. Understanding of housing need and homelessness issues in the Borough. Experience of giving advice to customers and working with vulnerable groups. Experience of assessing Housing Waiting List applications and applying the terms of current legislation and policy and procedures. Working Hours: 36hrs / Monday - Friday Pay: £28.19 per hr Please note this role is within the scope of IR35.
May 07, 2026
Seasonal
Positive Employment is currently recruiting for a Social Housing Assessment and Lettings Officer for our client a government organisation in Wembley. The successful post holder will investigate and assess all households who apply for housing under the Housing Act 1985 and Housing Act 1996 (Part VI). This includes registering new and general housing applicants; undertaking verifications, including home visits and organising medical assessments; notifying applicants of their housing assessment priority and management and administration for existing applications. The post-holders will also support the management and administration of the choice-based lettings service, including prioritisation of applicants for viewings/offers, dealing with customer enquiries and organising the advertisement of properties. This role is a temporary contract initially for 3 months with the possibility to extend. This role is hybrid working with 3 days in the office per week. Duties and Responsibilities but not limited to: Investigate and assess all applicants under the Housing Act 1985 and Housing Act 1996 (Part VI), Localism Act 2011 and Homelessness Reduction Act 2017 to assess whether housing is required. This may include interviewing applicants to determine their eligibility, making detailed enquires to other organisations to verify information, and carrying out home visits in order to confirm/evaluate housing circumstances. Prioritise all applicants in the appropriate category and banding in line with the organisation's allocation policy and other guidelines. To write and serve decision letters on all applications, explaining the reasons for their decision and advising them of their right to review. Work closely with the Housing Management Team to ensure that mutual exchanges, successions, tenancy assignments, management transfers and tenancy terminations are dealt with efficiently and in accordance with legislation and policy and procedures. Investigate cases of racial or sexual harassment or other forms of unacceptable behaviour in accommodation and take appropriate action. Contribute to the maintenance of the choice based letting system which enables applicants to bid for properties, including the advertising and marketing of available properties. Make appropriate nominations and allocations to all social housing accommodation that the organisation owns or has nomination rights to. To do so within agreed timescales to minimise voids periods and potential financial loss to the organisation. Provide accurate advice to households regarding their offer and consequences of refusals. Develop and maintain a detailed knowledge of complex legislation, case law and government guidance concerning the organisation's statutory duties and maintain a working knowledge of related housing, property, immigration and family legislation. Make all necessary referrals to relevant services or departments, including the organisation's medical officer, social care services and housing options services, and investigate high need or exceptional cases. This will include preparing reports for the allocations and social panels where required. Amend and update cases, properties and schemes on the LOCATA system and advise applicants on the use of the service. This will include monitoring and identifying any anomalies in bidding patterns and taking action to address issues, such as non-bidding or inappropriate bidding. Personal Requirements: Standard DBS check. Knowledge of core legislation such as the Housing Act 1985, the Housing Act 1996 (Part VI), Homelessness Act 2002, Localism Act 2011, Homelessness Reduction Act 2017, related rehousing issues and case law. Knowledge of supply and demand issues related to social housing in an inner London Local Authority. Knowledge of legislation and best practice relating to the letting of social housing and the use of choice based lettings systems. Understanding of housing need and homelessness issues in the Borough. Experience of giving advice to customers and working with vulnerable groups. Experience of assessing Housing Waiting List applications and applying the terms of current legislation and policy and procedures. Working Hours: 36hrs / Monday - Friday Pay: £28.19 per hr Please note this role is within the scope of IR35.
We are looking for a driven and commercially aware Housing Procurement Officer to join our Housing team. You will play a key role in increasing the supply of good-quality accommodation by sourcing and securing private rented properties for use as temporary accommodation and longer-term council housing. Working closely with landlords, agents, and internal housing teams, you will help reduce reliance on emergency accommodation and support the council in meeting its duties under the Housing Act 1996 and Homelessness Reduction Act 2017. Key Responsibilities Procure private sector properties for use as temporary accommodation and council-managed housing Develop and maintain strong relationships with landlords, letting agents, and property providers Negotiate lease agreements and financial terms to secure cost-effective accommodation Identify suitable properties in line with housing demand, location needs, and affordability criteria Ensure all properties meet required standards, including safety and compliance regulations (e.g. HHSRS) Work collaboratively with Housing Options and Homelessness teams to meet placement demand Monitor property performance, occupancy levels, and value for money Support initiatives to reduce the use of B&B and nightly paid accommodation Maintain accurate records and ensure compliance with internal policies and procedures About You Experience in housing, property procurement, lettings, or landlord engagement Strong negotiation and influencing skills with a commercial mindset Good understanding of housing legislation, including Housing Act 1996 and Homelessness Reduction Act 2017 Knowledge of property standards and compliance requirements Ability to build and manage relationships with a range of stakeholders Strong organisational skills with the ability to manage multiple priorities Proficient in IT systems and maintaining accurate records A proactive, target-driven approach to increasing housing supply If you have the relevant skills then please apply today!
May 07, 2026
Seasonal
We are looking for a driven and commercially aware Housing Procurement Officer to join our Housing team. You will play a key role in increasing the supply of good-quality accommodation by sourcing and securing private rented properties for use as temporary accommodation and longer-term council housing. Working closely with landlords, agents, and internal housing teams, you will help reduce reliance on emergency accommodation and support the council in meeting its duties under the Housing Act 1996 and Homelessness Reduction Act 2017. Key Responsibilities Procure private sector properties for use as temporary accommodation and council-managed housing Develop and maintain strong relationships with landlords, letting agents, and property providers Negotiate lease agreements and financial terms to secure cost-effective accommodation Identify suitable properties in line with housing demand, location needs, and affordability criteria Ensure all properties meet required standards, including safety and compliance regulations (e.g. HHSRS) Work collaboratively with Housing Options and Homelessness teams to meet placement demand Monitor property performance, occupancy levels, and value for money Support initiatives to reduce the use of B&B and nightly paid accommodation Maintain accurate records and ensure compliance with internal policies and procedures About You Experience in housing, property procurement, lettings, or landlord engagement Strong negotiation and influencing skills with a commercial mindset Good understanding of housing legislation, including Housing Act 1996 and Homelessness Reduction Act 2017 Knowledge of property standards and compliance requirements Ability to build and manage relationships with a range of stakeholders Strong organisational skills with the ability to manage multiple priorities Proficient in IT systems and maintaining accurate records A proactive, target-driven approach to increasing housing supply If you have the relevant skills then please apply today!
We are seeking a proactive and empathetic Homeless Triage Officer to join our H ousing Options H team. You will act as the first point of contact for individuals and families at risk of homelessness , delivering timely advice, initial assessments, and early interventions to prevent homelessness wherever possible. Working within the framework of the Housing Act 1996 and Homelessness Reduction Act 2017 , you will play a key role in identifying housing needs, managing demand, and ensuring residents receive the right support at the earliest opportunity. Key Responsibilities Act as the first point of contact for homelessness enquiries via phone, face-to-face, and digital channels Conduct initial triage assessments to determine eligibility, priority need, and risk of homelessness Provide high-quality housing advice, including prevention options and available support services Identify safeguarding concerns and escalate cases appropriately Refer and signpost customers to relevant internal teams and external agencies Support early prevention work, including landlord negotiation and tenancy sustainment advice Maintain accurate case records and ensure compliance with statutory duties and internal procedures Work collaboratively with housing officers, support services, and partner agencies About You Experience working in housing, homelessness , or a related frontline advisory role Knowledge of homelessness legislation, particularly the Housing Act 1996 and Homelessness Reduction Act 2017 Strong communication and interpersonal skills, with the ability to engage sensitively with vulnerable individuals Ability to assess risk, prioritise cases, and make sound decisions under pressure Experience of safeguarding and working with vulnerable households Good IT skills and ability to maintain accurate records A proactive, solution-focused approach with strong organisational skills If you have the relevant skills then please apply today!
May 07, 2026
Seasonal
We are seeking a proactive and empathetic Homeless Triage Officer to join our H ousing Options H team. You will act as the first point of contact for individuals and families at risk of homelessness , delivering timely advice, initial assessments, and early interventions to prevent homelessness wherever possible. Working within the framework of the Housing Act 1996 and Homelessness Reduction Act 2017 , you will play a key role in identifying housing needs, managing demand, and ensuring residents receive the right support at the earliest opportunity. Key Responsibilities Act as the first point of contact for homelessness enquiries via phone, face-to-face, and digital channels Conduct initial triage assessments to determine eligibility, priority need, and risk of homelessness Provide high-quality housing advice, including prevention options and available support services Identify safeguarding concerns and escalate cases appropriately Refer and signpost customers to relevant internal teams and external agencies Support early prevention work, including landlord negotiation and tenancy sustainment advice Maintain accurate case records and ensure compliance with statutory duties and internal procedures Work collaboratively with housing officers, support services, and partner agencies About You Experience working in housing, homelessness , or a related frontline advisory role Knowledge of homelessness legislation, particularly the Housing Act 1996 and Homelessness Reduction Act 2017 Strong communication and interpersonal skills, with the ability to engage sensitively with vulnerable individuals Ability to assess risk, prioritise cases, and make sound decisions under pressure Experience of safeguarding and working with vulnerable households Good IT skills and ability to maintain accurate records A proactive, solution-focused approach with strong organisational skills If you have the relevant skills then please apply today!
Fundraising Officer (Corporate) If you re motivated by purpose, eager to make a tangible difference, and excited to help reach ambitious fundraising goals, we d love to hear from you. Location: Hybrid work arrangement (Offices in London, Manchester & North East) Salary: £29,344 - £32,844 per annum Closing date: 17 May, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role Fundraising Officer (Corporate) Help turn corporate ambition into life changing impact. You ll build and grow partnerships with businesses across the UK, securing sustainable income that helps young people move on from homelessness. Working closely with the Corporate & Regional Partnerships team, you ll spot opportunities, support high value partnerships and create compelling proposals that deliver shared value. This role is ideal for a proactive relationship builder who thrives on action. You ll research and develop a strong corporate pipeline, steward partners brilliantly, use CRM insight to track progress, and confidently represent the charity externally. If you re motivated by collaboration, purpose and results, this is your chance to make a visible difference every partnership, every conversation, every win. This role offers a Hybrid work arrangement (Offices in London, Manchester & North East); hence, applicants in different UK locations are encouraged to apply. Key deliverables: Secure and grow low to medium value corporate partnerships, supporting delivery of ambitious income targets. Research prospective partners and build a strong, purpose led corporate fundraising pipeline. Support high value (£50k+) corporate partnerships through proposal development, applications and stewardship. Build trusting, long term relationships with corporate supporters, delivering excellent donor care and engagement. Develop tailored partnership proposals and sponsorship packages aligned to corporate CSR/ESG goals. Maintain accurate CRM records, track performance against KPIs and produce clear progress reports. Represent the charity confidently in meetings, events and project visits with corporate partners. Work collaboratively across fundraising, communications and regional teams to maximise impact and income. What we are looking for from you (Person Specification) When completing your application form please address all the points set out below. Proven experience in charity fundraising Understanding of income channels that could be utilised within a corporate and community fundraising setting. Strong networking and relationship-building skills Excellent written and verbal communication skills Experience of researching potential donors and building a pipeline Confidence in presenting to senior stakeholders, briefing service staff and negotiating partnerships Excellent organisational skills, including ability to work on own initiative and to effectively manage and prioritise workload. Knowledge of CSR trends and how UN Sustainability Goals feed into corporate ESG objectives (Desirable) Experience of writing grant applications (Desirable) Knowledge of Code of Fundraising Practice and Data Protection legislation (Desirable) Previous experience of using Raisers Edge (Desirable) Other requirements Willingness to work variable hours including evenings and weekends as needed. Flexibility to travel to meetings as required within the UK. A willingness to work within the Vincentian Values of the charity, for example, doing what we say and being innovative in our approach. You believe in people their strengths, their rights and their potential. You bring empathy, energy and a solution focused mindset to your work. You communicate clearly, stay organised and adapt well in a fast moving environment. You re committed to inclusion, fairness and continuous learning, and you turn values into meaningful action, whatever your role. What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About the Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
May 06, 2026
Full time
Fundraising Officer (Corporate) If you re motivated by purpose, eager to make a tangible difference, and excited to help reach ambitious fundraising goals, we d love to hear from you. Location: Hybrid work arrangement (Offices in London, Manchester & North East) Salary: £29,344 - £32,844 per annum Closing date: 17 May, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role Fundraising Officer (Corporate) Help turn corporate ambition into life changing impact. You ll build and grow partnerships with businesses across the UK, securing sustainable income that helps young people move on from homelessness. Working closely with the Corporate & Regional Partnerships team, you ll spot opportunities, support high value partnerships and create compelling proposals that deliver shared value. This role is ideal for a proactive relationship builder who thrives on action. You ll research and develop a strong corporate pipeline, steward partners brilliantly, use CRM insight to track progress, and confidently represent the charity externally. If you re motivated by collaboration, purpose and results, this is your chance to make a visible difference every partnership, every conversation, every win. This role offers a Hybrid work arrangement (Offices in London, Manchester & North East); hence, applicants in different UK locations are encouraged to apply. Key deliverables: Secure and grow low to medium value corporate partnerships, supporting delivery of ambitious income targets. Research prospective partners and build a strong, purpose led corporate fundraising pipeline. Support high value (£50k+) corporate partnerships through proposal development, applications and stewardship. Build trusting, long term relationships with corporate supporters, delivering excellent donor care and engagement. Develop tailored partnership proposals and sponsorship packages aligned to corporate CSR/ESG goals. Maintain accurate CRM records, track performance against KPIs and produce clear progress reports. Represent the charity confidently in meetings, events and project visits with corporate partners. Work collaboratively across fundraising, communications and regional teams to maximise impact and income. What we are looking for from you (Person Specification) When completing your application form please address all the points set out below. Proven experience in charity fundraising Understanding of income channels that could be utilised within a corporate and community fundraising setting. Strong networking and relationship-building skills Excellent written and verbal communication skills Experience of researching potential donors and building a pipeline Confidence in presenting to senior stakeholders, briefing service staff and negotiating partnerships Excellent organisational skills, including ability to work on own initiative and to effectively manage and prioritise workload. Knowledge of CSR trends and how UN Sustainability Goals feed into corporate ESG objectives (Desirable) Experience of writing grant applications (Desirable) Knowledge of Code of Fundraising Practice and Data Protection legislation (Desirable) Previous experience of using Raisers Edge (Desirable) Other requirements Willingness to work variable hours including evenings and weekends as needed. Flexibility to travel to meetings as required within the UK. A willingness to work within the Vincentian Values of the charity, for example, doing what we say and being innovative in our approach. You believe in people their strengths, their rights and their potential. You bring empathy, energy and a solution focused mindset to your work. You communicate clearly, stay organised and adapt well in a fast moving environment. You re committed to inclusion, fairness and continuous learning, and you turn values into meaningful action, whatever your role. What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About the Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Job Title: Housing Independent Gender Violence Advocate (Housing IGVA) Location: The GAIA Centre (Lambeth, London) Salary: £29,701.36 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement) Contract type: Full time, Permanent Hours: 37.5 hours per week. The working pattern is 9am 5pm Monday Friday. Occasional late early shifts: 8am-4pm or late shifts: 1pm 6pm on a rota basis to cover duty (approximately 2-3 days a month). Flexibility on how the hours is spread across the week within these times. The Housing Independent Gender Violence Advocate (IGVA) will be embedded within borough housing teams to facilitate the dual working that will ensure that survivors safety and housing needs are met. This includes: Close working relationships with Housing colleagues Provision of specialist knowledge relating to DA for Housing Officers and Homelessness Teams to draw on Specialist support for survivors at the moment of crisis Provision of advocacy; supporting survivors to access safe accommodation Ongoing support from the IGVA from wider DA service, including access to group clinical supervision, casework management meetings, reflective practice sessions, one-to-one supervision from service manager The Housing IGVA will work closely with victims of gender-based violence from the point of crisis, to provide high quality independent advocacy and support to survivors of gender-based violence at the highest risk and their children. The role will be part of increasing the ability of partner agencies to recognise, reject and respond appropriately and safely to all forms of gender-based violence (including domestic violence, sexual, financial and emotional abuse, female genital mutilation, forced marriage and honour-based violence). The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The job involves informing survivors of the full range of civil, criminal, housing and practical options that might increase their safety. The post holder will empower survivors by providing them with emotional, practical and personal welfare support especially around complex housing needs. The job involves ensuring that women are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options. This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. Closing Date: 09:00am 1 June 2026 Interview Date: 8 and 9 June 2026
May 06, 2026
Full time
Job Title: Housing Independent Gender Violence Advocate (Housing IGVA) Location: The GAIA Centre (Lambeth, London) Salary: £29,701.36 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement) Contract type: Full time, Permanent Hours: 37.5 hours per week. The working pattern is 9am 5pm Monday Friday. Occasional late early shifts: 8am-4pm or late shifts: 1pm 6pm on a rota basis to cover duty (approximately 2-3 days a month). Flexibility on how the hours is spread across the week within these times. The Housing Independent Gender Violence Advocate (IGVA) will be embedded within borough housing teams to facilitate the dual working that will ensure that survivors safety and housing needs are met. This includes: Close working relationships with Housing colleagues Provision of specialist knowledge relating to DA for Housing Officers and Homelessness Teams to draw on Specialist support for survivors at the moment of crisis Provision of advocacy; supporting survivors to access safe accommodation Ongoing support from the IGVA from wider DA service, including access to group clinical supervision, casework management meetings, reflective practice sessions, one-to-one supervision from service manager The Housing IGVA will work closely with victims of gender-based violence from the point of crisis, to provide high quality independent advocacy and support to survivors of gender-based violence at the highest risk and their children. The role will be part of increasing the ability of partner agencies to recognise, reject and respond appropriately and safely to all forms of gender-based violence (including domestic violence, sexual, financial and emotional abuse, female genital mutilation, forced marriage and honour-based violence). The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The job involves informing survivors of the full range of civil, criminal, housing and practical options that might increase their safety. The post holder will empower survivors by providing them with emotional, practical and personal welfare support especially around complex housing needs. The job involves ensuring that women are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options. This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. Closing Date: 09:00am 1 June 2026 Interview Date: 8 and 9 June 2026
Housing Advice Officer needed! Salary: 20.98ph Location: Mandela House, CB2 Hours: Monday - Friday 9am - 5pm 37hs a week Till July 2026 The purpose of this role is: To provide specialist and comprehensive housing advice and options to members of the public and delivering the Council's statutory homelessness functions, focussed on preventing and relieving homelessness while managing expectations. The post holder will assess customers' needs and housing options, agreeing these in the form of a 'personal housing plan'. For customers who are threatened with homelessness this will mean working to prevent homelessness or identify alternative housing options. The post holder will be responding to immediate homelessness situations and arranging placement in emergency accommodation. Where a homeless application is triggered, the post holder will make key decisions about whether the Council's statutory duties have been discharged and issue formal decision notifications. Work with colleagues and other professionals to offer enhanced housing options which address the problems that are the root cause of the homelessness with a view to securing and sustaining accommodation. The post holder will be offering housing advice pertaining to landlord and tenant law; housing rights; defending possession proceedings and assessing housing need with reference to the Lettings Policy and sub-regional Choice Based Lettings system. The role will bring the post holder into contact with customers with a range of needs. Some are complex, including mental health, substance misuse, offending history, abuse and exploitation and require an objective, empathetic, non-judgemental approach. Experience: Demonstrable experience of providing high level customer service Practical experience of providing complex advice to the public Practical experience of negotiating and exerting influence to achieve desired outcomes Interpreting and applying complex information including legislation, guidance and caselaw Experience of working effectively on your own initiative Experience of contributing and working effectively as part of a team and wider organisation Knowledge: Legislation and guidance pertaining to homelessness, housing, social housing allocations and associated public sector provisions Understanding of the challenges faced by those experiencing homelessness Apply today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
May 06, 2026
Seasonal
Housing Advice Officer needed! Salary: 20.98ph Location: Mandela House, CB2 Hours: Monday - Friday 9am - 5pm 37hs a week Till July 2026 The purpose of this role is: To provide specialist and comprehensive housing advice and options to members of the public and delivering the Council's statutory homelessness functions, focussed on preventing and relieving homelessness while managing expectations. The post holder will assess customers' needs and housing options, agreeing these in the form of a 'personal housing plan'. For customers who are threatened with homelessness this will mean working to prevent homelessness or identify alternative housing options. The post holder will be responding to immediate homelessness situations and arranging placement in emergency accommodation. Where a homeless application is triggered, the post holder will make key decisions about whether the Council's statutory duties have been discharged and issue formal decision notifications. Work with colleagues and other professionals to offer enhanced housing options which address the problems that are the root cause of the homelessness with a view to securing and sustaining accommodation. The post holder will be offering housing advice pertaining to landlord and tenant law; housing rights; defending possession proceedings and assessing housing need with reference to the Lettings Policy and sub-regional Choice Based Lettings system. The role will bring the post holder into contact with customers with a range of needs. Some are complex, including mental health, substance misuse, offending history, abuse and exploitation and require an objective, empathetic, non-judgemental approach. Experience: Demonstrable experience of providing high level customer service Practical experience of providing complex advice to the public Practical experience of negotiating and exerting influence to achieve desired outcomes Interpreting and applying complex information including legislation, guidance and caselaw Experience of working effectively on your own initiative Experience of contributing and working effectively as part of a team and wider organisation Knowledge: Legislation and guidance pertaining to homelessness, housing, social housing allocations and associated public sector provisions Understanding of the challenges faced by those experiencing homelessness Apply today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Confederation of Service Charities
Catterick Garrison, Yorkshire
Catterick Garrison, North Yorkshire, United Kingdom Job Title: Case Work & Referral Officer Contract Type: Permanent Salary: £28,031.56 per annum Working Hours: Full Time - 37.5 Hours Working Pattern: Monday to Friday, 9am to 5pm Location: The Beacon, Catterick Garrison / Hybrid (50% office based minimum) The difference you will make as a Case Worker & Referral Officer This is a key role to work in partnership with key stakeholders to achieve the Op Fortitude mission to end veteran rough sleeping, which is a government funded referral service that supports veterans who may be rough sleeping or are at risk of homelessness. Putting customers first and empowering them to achieve their own goals and aspirations, you will work as part of a team to administer the referral gateway for single veterans to suitable accommodation. About you This is an exciting opportunity to be part of a team that will make a real difference to the lives of veterans in the UK. If you have a passion for the mission, the ability to create excellent working relationships, and an understanding of the causes and solutions to homelessness, then you could be ideal for this role. While desirable, being a member of the Armed Forces Community is not essential. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Role Profile To work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleeping, which is a government funded referral service that support Veterans who may be rough sleeping or are at risk of homelessness. Work collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation. To put customers first and empower them to achieve their goals and aspirations. Undertake a range of tasks that contribute to the safe and effective service delivery to customers. Key Responsibilities Deliver a support service/referral management service: Act as the first point of contact, dealing with a range of enquiries, answering phone calls and signposting customers as required. Demonstrate a full understanding of the eligibility criteria to confirm that referrals meet the criteria for the Pathway. Signpost referred customers that have a need for support, but do not meet the eligibility criteria. Conduct initial assessment of allocated referrals and current housing status. Identify root cause of insecurity of current home. Identify best solutions to address root cause. Develop a detailed understanding of support available, both veteran and non veteran specific, including Local Authorities, Op COURAGE for mental health support, grant giving bodies, local Third Sector Floating Support services, employment support, and signposting to other relevant agencies. Make referrals to the most appropriate organisation from our list of approved providers. Ensure 100% compliance with the recording of all referral and case management activity. Contribute to and maintain partnerships across the Op FORTITUDE Pathway. Carry out day to day administration and operational duties. Assist in the collation and submission of information returns relating to funding and performance, including capturing information for contractual requirements. Deliver the referrals process to meet contractual requirements, including monitoring the Op FORTITUDE referral portal, acknowledging receipt of referrals and responding to all enquiries within agreed timeframes. Refer customers to the Pathways Caseworker for support in seeking accommodation. Liaise with referring agents. Decide on the outcome and advise all relevant parties accordingly. Make a referral to the appropriate accommodation provider with suitable vacancies that meet referral needs. Be responsible for the accuracy of data of the referrals and ensure the referral pathway database is "quality driven" and updated at all times. Escalate any issues or concerns when referrals have not met the pathway standards to the Service Manager. Respect customer preferences in relation to choice of location where multiple accommodation options are available. When multiple accommodation choices are available that meet both the level of need and referral choice, prioritise the unit that has been vacant for the longest period. Use IT systems appropriately, including adding updates to the referral portal. Support customers: Use psychologically and trauma-informed approaches to engage and support veterans to make positive choices. Signpost to relevant Op FORTITUDE Caseworkers when brief intervention work at referral stage is required to ensure the safety of the customer. Maintain regular contact with veterans on the waiting list and keep them fully updated with the status of their application. Understand the risk management process, escalating appropriately where you have concerns for the safety of the veteran or others. Ensure equality, diversity and inclusion is always considered. Other Information: Carry out all duties within Riverside's Policy and Procedure framework (health & safety, safeguarding, dignity at work, GDPR, cash handling). Deliver your role in line with Riverside company values - "Our Riverside Way". Participate in team meetings, attend regular supervisions and reflective practice sessions. Undertake regular training and take responsibility for continuous development. From time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line Manager. Required qualifications & skills Understanding of the barriers faced by vulnerable homeless people with complex needs. Ability to work in partnership and communicate with other people to reach positive outcomes. Ability to organise tasks and plan accordingly. Be a team player with a caring, flexible, resilient, can do attitude. Ability to use initiative and have confidence to make decisions. High attention to detail with competent and accurate administrative and IT skills. Understanding of the veteran sector. Ability to administer a comprehensive referral service. Personal lived experience of serving in the forces or of homelessness.
May 05, 2026
Full time
Catterick Garrison, North Yorkshire, United Kingdom Job Title: Case Work & Referral Officer Contract Type: Permanent Salary: £28,031.56 per annum Working Hours: Full Time - 37.5 Hours Working Pattern: Monday to Friday, 9am to 5pm Location: The Beacon, Catterick Garrison / Hybrid (50% office based minimum) The difference you will make as a Case Worker & Referral Officer This is a key role to work in partnership with key stakeholders to achieve the Op Fortitude mission to end veteran rough sleeping, which is a government funded referral service that supports veterans who may be rough sleeping or are at risk of homelessness. Putting customers first and empowering them to achieve their own goals and aspirations, you will work as part of a team to administer the referral gateway for single veterans to suitable accommodation. About you This is an exciting opportunity to be part of a team that will make a real difference to the lives of veterans in the UK. If you have a passion for the mission, the ability to create excellent working relationships, and an understanding of the causes and solutions to homelessness, then you could be ideal for this role. While desirable, being a member of the Armed Forces Community is not essential. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Role Profile To work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleeping, which is a government funded referral service that support Veterans who may be rough sleeping or are at risk of homelessness. Work collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation. To put customers first and empower them to achieve their goals and aspirations. Undertake a range of tasks that contribute to the safe and effective service delivery to customers. Key Responsibilities Deliver a support service/referral management service: Act as the first point of contact, dealing with a range of enquiries, answering phone calls and signposting customers as required. Demonstrate a full understanding of the eligibility criteria to confirm that referrals meet the criteria for the Pathway. Signpost referred customers that have a need for support, but do not meet the eligibility criteria. Conduct initial assessment of allocated referrals and current housing status. Identify root cause of insecurity of current home. Identify best solutions to address root cause. Develop a detailed understanding of support available, both veteran and non veteran specific, including Local Authorities, Op COURAGE for mental health support, grant giving bodies, local Third Sector Floating Support services, employment support, and signposting to other relevant agencies. Make referrals to the most appropriate organisation from our list of approved providers. Ensure 100% compliance with the recording of all referral and case management activity. Contribute to and maintain partnerships across the Op FORTITUDE Pathway. Carry out day to day administration and operational duties. Assist in the collation and submission of information returns relating to funding and performance, including capturing information for contractual requirements. Deliver the referrals process to meet contractual requirements, including monitoring the Op FORTITUDE referral portal, acknowledging receipt of referrals and responding to all enquiries within agreed timeframes. Refer customers to the Pathways Caseworker for support in seeking accommodation. Liaise with referring agents. Decide on the outcome and advise all relevant parties accordingly. Make a referral to the appropriate accommodation provider with suitable vacancies that meet referral needs. Be responsible for the accuracy of data of the referrals and ensure the referral pathway database is "quality driven" and updated at all times. Escalate any issues or concerns when referrals have not met the pathway standards to the Service Manager. Respect customer preferences in relation to choice of location where multiple accommodation options are available. When multiple accommodation choices are available that meet both the level of need and referral choice, prioritise the unit that has been vacant for the longest period. Use IT systems appropriately, including adding updates to the referral portal. Support customers: Use psychologically and trauma-informed approaches to engage and support veterans to make positive choices. Signpost to relevant Op FORTITUDE Caseworkers when brief intervention work at referral stage is required to ensure the safety of the customer. Maintain regular contact with veterans on the waiting list and keep them fully updated with the status of their application. Understand the risk management process, escalating appropriately where you have concerns for the safety of the veteran or others. Ensure equality, diversity and inclusion is always considered. Other Information: Carry out all duties within Riverside's Policy and Procedure framework (health & safety, safeguarding, dignity at work, GDPR, cash handling). Deliver your role in line with Riverside company values - "Our Riverside Way". Participate in team meetings, attend regular supervisions and reflective practice sessions. Undertake regular training and take responsibility for continuous development. From time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line Manager. Required qualifications & skills Understanding of the barriers faced by vulnerable homeless people with complex needs. Ability to work in partnership and communicate with other people to reach positive outcomes. Ability to organise tasks and plan accordingly. Be a team player with a caring, flexible, resilient, can do attitude. Ability to use initiative and have confidence to make decisions. High attention to detail with competent and accurate administrative and IT skills. Understanding of the veteran sector. Ability to administer a comprehensive referral service. Personal lived experience of serving in the forces or of homelessness.
We are recruiting for a Gateway Prevention Officer to deliver a high-quality housing options and homelessness prevention service within a busy local authority setting. This role requires someone who can step in immediately, manage a demanding caseload, and provide effective frontline support to customers at risk of homelessness. Rate - £222 Per Day Location Southwark (SE15), Hybrid (Minimum 3 days in office) Contract 52 Weeks Key Responsibilities Provide tailored housing advice and early intervention to prevent homelessness Carry out statutory homelessness assessments in line with relevant legislation Develop and manage Personalised Housing Plans (PHPs) to prevent and relieve homelessness Work proactively with customers, landlords and partner agencies to secure sustainable accommodation Make legally sound decisions in accordance with housing legislation and guidance Maintain accurate and up-to-date case records to support statutory reporting requirements Deliver an effective frontline service within a high-demand Gateway / duty environment Manage a caseload efficiently while balancing competing priorities Skills and Experience Proven frontline experience within housing options or homelessness services Strong knowledge of: Housing Act 1996 (Part VII) Homelessness Reduction Act 2017 Relevant statutory guidance Ability to assess customer needs quickly and provide effective solutions at first point of contact Experience preventing homelessness through practical, outcome-focused interventions Strong communication and stakeholder engagement skills Ability to work effectively under pressure in a fast-paced environment Experience maintaining accurate case records and meeting performance targets (Essential) Able to hit the ground running in a busy frontline service Strong experience working in a Gateway / duty or similar high-volume environment Confident carrying out homelessness assessments and making decisions Demonstrable experience delivering successful homelessness prevention outcomes Comfortable managing a high caseload with competing priorities Office Requirement: Minimum 3 days per week in the office INDRRH
May 05, 2026
Full time
We are recruiting for a Gateway Prevention Officer to deliver a high-quality housing options and homelessness prevention service within a busy local authority setting. This role requires someone who can step in immediately, manage a demanding caseload, and provide effective frontline support to customers at risk of homelessness. Rate - £222 Per Day Location Southwark (SE15), Hybrid (Minimum 3 days in office) Contract 52 Weeks Key Responsibilities Provide tailored housing advice and early intervention to prevent homelessness Carry out statutory homelessness assessments in line with relevant legislation Develop and manage Personalised Housing Plans (PHPs) to prevent and relieve homelessness Work proactively with customers, landlords and partner agencies to secure sustainable accommodation Make legally sound decisions in accordance with housing legislation and guidance Maintain accurate and up-to-date case records to support statutory reporting requirements Deliver an effective frontline service within a high-demand Gateway / duty environment Manage a caseload efficiently while balancing competing priorities Skills and Experience Proven frontline experience within housing options or homelessness services Strong knowledge of: Housing Act 1996 (Part VII) Homelessness Reduction Act 2017 Relevant statutory guidance Ability to assess customer needs quickly and provide effective solutions at first point of contact Experience preventing homelessness through practical, outcome-focused interventions Strong communication and stakeholder engagement skills Ability to work effectively under pressure in a fast-paced environment Experience maintaining accurate case records and meeting performance targets (Essential) Able to hit the ground running in a busy frontline service Strong experience working in a Gateway / duty or similar high-volume environment Confident carrying out homelessness assessments and making decisions Demonstrable experience delivering successful homelessness prevention outcomes Comfortable managing a high caseload with competing priorities Office Requirement: Minimum 3 days per week in the office INDRRH
Client Local Authority in Newham Job Title Leasehold Engagement Officer Pay Rate 44,127 per anum Hours 36 Hours a week(Mon-Fri)9AM-5PM Duration 18 Month Fixed Term Contract Location HYBRID WORKING-2-3 Days in Dockside office,newham Description 1. Purpose of the Role To deliver front-line engagement with leaseholders as part of the Council's Flat Entrance Door (FED) Programme of Replacement, ensuring effective communication, administration of the Section 20 consultation process, management of the self-replacement opt-out scheme, and support for the enforcement protocol. The post holder will manage a caseload of approximately 2,400 leasehold properties, providing a responsive and professional service to leaseholders while maintaining accurate records and meeting programme deadlines. Key Responsibilities Leaseholder Contact and Engagement Make proactive outbound contact with leaseholders (written correspondence and telephone) to explain the FED Programme and their options Respond to inbound enquiries from leaseholders regarding the programme, costs, payment plans, and timescales Explain complex information in clear, accessible language, adapting communication style to individual needs Handle difficult conversations professionally, including discussions about costs, enforcement, and complaints Maintain a customer-focused approach at all times, treating all leaseholders with dignity and respect Section 20 Consultation Administration Prepare and issue Section 20 Notices of Intention (first notice) to leaseholders within required timescales Process and log leaseholder observations and contractor nominations received during consultation periods Prepare and issue Section 20 Notices of Estimates (second notice) following tender completion Issue notifications of contract award and manage any post-tender queries Maintain accurate records of all consultation correspondence and proof of service Self-Replacement Opt-Out Processing Receive and process self-replacement opt-out applications from leaseholders Issue approved door specification packs and explain compliance requirements Track opt-out leaseholders against compliance deadlines Arrange and conduct site visits to inspect self-replaced doors for specification compliance Issue compliance certificates for doors meeting the required standard Escalate non-compliant self-replacements to enforcement protocol Case Management and Record-Keeping Maintain accurate and up-to-date case records on the housing management system for all properties in caseload Record all contacts, correspondence, decisions, and actions with clear audit trails Essential Criteria Experience of working in housing management, leasehold services, customer services, or a related field Excellent communication skills with the ability to explain complex information clearly to diverse audiences Strong customer service orientation with experience of handling enquiries and complaints professionally Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 05, 2026
Contractor
Client Local Authority in Newham Job Title Leasehold Engagement Officer Pay Rate 44,127 per anum Hours 36 Hours a week(Mon-Fri)9AM-5PM Duration 18 Month Fixed Term Contract Location HYBRID WORKING-2-3 Days in Dockside office,newham Description 1. Purpose of the Role To deliver front-line engagement with leaseholders as part of the Council's Flat Entrance Door (FED) Programme of Replacement, ensuring effective communication, administration of the Section 20 consultation process, management of the self-replacement opt-out scheme, and support for the enforcement protocol. The post holder will manage a caseload of approximately 2,400 leasehold properties, providing a responsive and professional service to leaseholders while maintaining accurate records and meeting programme deadlines. Key Responsibilities Leaseholder Contact and Engagement Make proactive outbound contact with leaseholders (written correspondence and telephone) to explain the FED Programme and their options Respond to inbound enquiries from leaseholders regarding the programme, costs, payment plans, and timescales Explain complex information in clear, accessible language, adapting communication style to individual needs Handle difficult conversations professionally, including discussions about costs, enforcement, and complaints Maintain a customer-focused approach at all times, treating all leaseholders with dignity and respect Section 20 Consultation Administration Prepare and issue Section 20 Notices of Intention (first notice) to leaseholders within required timescales Process and log leaseholder observations and contractor nominations received during consultation periods Prepare and issue Section 20 Notices of Estimates (second notice) following tender completion Issue notifications of contract award and manage any post-tender queries Maintain accurate records of all consultation correspondence and proof of service Self-Replacement Opt-Out Processing Receive and process self-replacement opt-out applications from leaseholders Issue approved door specification packs and explain compliance requirements Track opt-out leaseholders against compliance deadlines Arrange and conduct site visits to inspect self-replaced doors for specification compliance Issue compliance certificates for doors meeting the required standard Escalate non-compliant self-replacements to enforcement protocol Case Management and Record-Keeping Maintain accurate and up-to-date case records on the housing management system for all properties in caseload Record all contacts, correspondence, decisions, and actions with clear audit trails Essential Criteria Experience of working in housing management, leasehold services, customer services, or a related field Excellent communication skills with the ability to explain complex information clearly to diverse audiences Strong customer service orientation with experience of handling enquiries and complaints professionally Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Temporary Accommodation Placement Officer Location: North London Type: Temporary (Ongoing) Rate: 26.19 Schedule: Hybrid Hours: 36 hours per week Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the North London area, who are looking for a highly skilled Temporary Accommodation Placement Officer to join their team. Key Responsibilities - Temporary Accommodation Placement Officer: Facilitating the temporary accommodation allocation process, including assessing and placing homeless households into suitable and affordable accommodation in line with statutory duties Sourcing and booking temporary accommodation placements on a daily basis Assessing applicants' housing needs and ensuring appropriate placements, including handling difficult conversations such as refusals and discharging duty where required Completing sign-ups into temporary accommodation, including all relevant documentation and housing benefit claims Working collaboratively with internal teams to achieve the best housing outcomes for residents Coordinating logistics such as transport, removals, and storage for households moving in and out of accommodation Updating housing systems accurately to ensure compliance with legal obligations for both landlord and tenant Supporting emergency decants and transfers Providing advice and guidance on housing options, including temporary and social housing Ensuring compliance with policies, procedures, and legislation, including safeguarding and equality standards Participating in training and supporting the induction of new staff Carrying out any additional duties in line with the role
May 05, 2026
Seasonal
Temporary Accommodation Placement Officer Location: North London Type: Temporary (Ongoing) Rate: 26.19 Schedule: Hybrid Hours: 36 hours per week Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the North London area, who are looking for a highly skilled Temporary Accommodation Placement Officer to join their team. Key Responsibilities - Temporary Accommodation Placement Officer: Facilitating the temporary accommodation allocation process, including assessing and placing homeless households into suitable and affordable accommodation in line with statutory duties Sourcing and booking temporary accommodation placements on a daily basis Assessing applicants' housing needs and ensuring appropriate placements, including handling difficult conversations such as refusals and discharging duty where required Completing sign-ups into temporary accommodation, including all relevant documentation and housing benefit claims Working collaboratively with internal teams to achieve the best housing outcomes for residents Coordinating logistics such as transport, removals, and storage for households moving in and out of accommodation Updating housing systems accurately to ensure compliance with legal obligations for both landlord and tenant Supporting emergency decants and transfers Providing advice and guidance on housing options, including temporary and social housing Ensuring compliance with policies, procedures, and legislation, including safeguarding and equality standards Participating in training and supporting the induction of new staff Carrying out any additional duties in line with the role
Marks Consulting Partners are currently looking for an Accommodation Officer to work with one of our Local Authority clients in London. What the Job Will Be Doing Delivering a high-quality, customer-focused service to residents within Temporary Accommodation (TA) and Private Rented Sector (PRS) housing Managing TA and PRS portfolios, ensuring properties meet required standards, compliance and are used efficiently Supporting the procurement and allocation of cost-effective accommodation in line with statutory duties Conducting both planned and ad hoc property inspections, ensuring health & safety and compliance standards are met Managing housing leases and contracts, ensuring landlords and managing agents comply with agreements Supporting residents in TA, providing housing advice and promoting move-on into more sustainable accommodation options Working closely with caseworkers and internal teams to manage placements, including nightly-paid accommodation Handling housing management issues such as ASB, rent arrears, hoarding and tenancy breaches Supporting void and re-let processes, including property set up, sign-ups and tenancy closures Liaising with landlords, agents and contractors to resolve issues and maintain service standards Maintaining accurate records on housing systems and ensuring compliance with GDPR and data standards Assisting with statutory offers, decision letters and discharge of duty notifications Supporting emergency accommodation placements and participating in out-of-hours rotas where required What You Will Need Experience working in a housing, homelessness or accommodation management role within a Local Authority or similar setting Strong knowledge of homelessness legislation, including the Homelessness Reduction Act 2017 Understanding of Temporary Accommodation and Private Rented Sector housing standards and compliance Experience managing housing placements, inspections and working with landlords or managing agents Ability to manage a busy caseload and work to tight deadlines Strong communication skills with the ability to support vulnerable residents and manage challenging situations Good IT skills and experience using housing management systems Ability to work collaboratively with internal teams and external partners Full UK driving licence and access to a vehicle (desirable)
May 05, 2026
Contractor
Marks Consulting Partners are currently looking for an Accommodation Officer to work with one of our Local Authority clients in London. What the Job Will Be Doing Delivering a high-quality, customer-focused service to residents within Temporary Accommodation (TA) and Private Rented Sector (PRS) housing Managing TA and PRS portfolios, ensuring properties meet required standards, compliance and are used efficiently Supporting the procurement and allocation of cost-effective accommodation in line with statutory duties Conducting both planned and ad hoc property inspections, ensuring health & safety and compliance standards are met Managing housing leases and contracts, ensuring landlords and managing agents comply with agreements Supporting residents in TA, providing housing advice and promoting move-on into more sustainable accommodation options Working closely with caseworkers and internal teams to manage placements, including nightly-paid accommodation Handling housing management issues such as ASB, rent arrears, hoarding and tenancy breaches Supporting void and re-let processes, including property set up, sign-ups and tenancy closures Liaising with landlords, agents and contractors to resolve issues and maintain service standards Maintaining accurate records on housing systems and ensuring compliance with GDPR and data standards Assisting with statutory offers, decision letters and discharge of duty notifications Supporting emergency accommodation placements and participating in out-of-hours rotas where required What You Will Need Experience working in a housing, homelessness or accommodation management role within a Local Authority or similar setting Strong knowledge of homelessness legislation, including the Homelessness Reduction Act 2017 Understanding of Temporary Accommodation and Private Rented Sector housing standards and compliance Experience managing housing placements, inspections and working with landlords or managing agents Ability to manage a busy caseload and work to tight deadlines Strong communication skills with the ability to support vulnerable residents and manage challenging situations Good IT skills and experience using housing management systems Ability to work collaboratively with internal teams and external partners Full UK driving licence and access to a vehicle (desirable)
