Tenancy Relations Officer Location: Hackney E8 Hybrid - 3 Days in the Office Umbrella Rate : 230.21 to 241.61 a day PAYE Rate: 156.11 to 179.29 a day Full-time (Occasional evening/off-site work required) Length: 2 Months The Role Are you passionate about protecting tenant rights and preventing homelessness? The London Borough of Hackney is seeking a dedicated Tenancy Relations Officer to champion the private rented sector as a safe, viable housing option. In this vital role, you will be at the forefront of implementing Renters Rights legislation , ensuring tenant protections are upheld while empowering landlords with the knowledge they need to succeed. You will serve as a mediator, an advisor, and a specialist, working to reduce reliance on temporary accommodation and foster housing security across our diverse community. Key Responsibilities Policy & Advocacy: Maintain expert knowledge of housing and enforcement legislation to provide accurate advice and navigate complex cases. Tenant Protection: Assess the validity of eviction notices, investigate illegal evictions, and address harassment cases to keep residents safe. Homelessness Prevention: Conduct comprehensive housing need assessments under the Homelessness Reduction Act 2017 and develop innovative strategies for private sector engagement. Mediation & Representation: Facilitate on-site property visits to resolve disputes and represent the Council in court or tribunal proceedings when necessary. Landlord Engagement: Proactively educate landlords on their legal responsibilities through training sessions and collaborative initiatives. Community Liaison: Act as local intelligence for homelessness trends, creating resources for stakeholders like schools and GPs to support families considering relocation. About You We are looking for a resilient professional who excels in high-pressure, emotive environments. To be successful, you should have: Expert Knowledge: A deep understanding of the private rented sector, security of tenure, housing standards, and the Homelessness Reduction Act . Proven Experience: A track record of preventing homelessness and providing high-quality tenancy and welfare advice. Exceptional Communication: The ability to negotiate with landlords and explain complex policies concisely to a diverse range of stakeholders. Conflict Resolution: Strong skills in de-escalating emotive disputes between landlords and tenants. Commitment to Equality: A dedicated approach to ensuring services meet the diverse needs of Hackney residents. Why Hackney? This is an opportunity to work at the heart of a vibrant London borough, collaborating with enforcement teams and the voluntary sector to make a tangible difference in people's lives. Apply today to help us build a fairer, more secure housing future for Hackney. Hackney Council is committed to Diversity, Equality, and Health and Safety in the workplace. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
May 18, 2026
Seasonal
Tenancy Relations Officer Location: Hackney E8 Hybrid - 3 Days in the Office Umbrella Rate : 230.21 to 241.61 a day PAYE Rate: 156.11 to 179.29 a day Full-time (Occasional evening/off-site work required) Length: 2 Months The Role Are you passionate about protecting tenant rights and preventing homelessness? The London Borough of Hackney is seeking a dedicated Tenancy Relations Officer to champion the private rented sector as a safe, viable housing option. In this vital role, you will be at the forefront of implementing Renters Rights legislation , ensuring tenant protections are upheld while empowering landlords with the knowledge they need to succeed. You will serve as a mediator, an advisor, and a specialist, working to reduce reliance on temporary accommodation and foster housing security across our diverse community. Key Responsibilities Policy & Advocacy: Maintain expert knowledge of housing and enforcement legislation to provide accurate advice and navigate complex cases. Tenant Protection: Assess the validity of eviction notices, investigate illegal evictions, and address harassment cases to keep residents safe. Homelessness Prevention: Conduct comprehensive housing need assessments under the Homelessness Reduction Act 2017 and develop innovative strategies for private sector engagement. Mediation & Representation: Facilitate on-site property visits to resolve disputes and represent the Council in court or tribunal proceedings when necessary. Landlord Engagement: Proactively educate landlords on their legal responsibilities through training sessions and collaborative initiatives. Community Liaison: Act as local intelligence for homelessness trends, creating resources for stakeholders like schools and GPs to support families considering relocation. About You We are looking for a resilient professional who excels in high-pressure, emotive environments. To be successful, you should have: Expert Knowledge: A deep understanding of the private rented sector, security of tenure, housing standards, and the Homelessness Reduction Act . Proven Experience: A track record of preventing homelessness and providing high-quality tenancy and welfare advice. Exceptional Communication: The ability to negotiate with landlords and explain complex policies concisely to a diverse range of stakeholders. Conflict Resolution: Strong skills in de-escalating emotive disputes between landlords and tenants. Commitment to Equality: A dedicated approach to ensuring services meet the diverse needs of Hackney residents. Why Hackney? This is an opportunity to work at the heart of a vibrant London borough, collaborating with enforcement teams and the voluntary sector to make a tangible difference in people's lives. Apply today to help us build a fairer, more secure housing future for Hackney. Hackney Council is committed to Diversity, Equality, and Health and Safety in the workplace. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Description Location : Lewes, East Sussex Base Salary : £28,640 per year Technical Premium : 5% additional to salary of £1,432 per year (based on base salary) reviewed annually. The technical premium is paid in addition to the base salary in recognition of the external benchmarking for the role. Conditions apply. Essential Car User Allowance: £1,000 per year Hours : 37 per week What you'll be doing: Southdown's Work & Wellbeing Service helps people accessing treatment for mental health support, back into employment. As an Employment Specialist, you'll be working in partnership with Sussex Partnership Foundation Trust and co-located within the Neighbourhood Mental Health Team, with some remote and community-based working. Working as part of the Secondary Mental Health Care team, you'll support clients in treatment for varied mental health issues, assisting them in securing sustainable paid employment in line with their preferences. You will deliver the Individual Placement and Support (IPS) model; providing person centred guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment. Do you understand the importance of work and the vital role it can play in the lives of those with mental health conditions? Here's a short video about a day in the life of our mental health Employment Specialist: We welcome applications from candidates with previous experience such as Employability Practitioner, Employment Specialist, Recruiter, Employment Advisor, Employment Support Officer, Career Specialist or Job Coach. Or you may be looking for a new challenge and believe you have the transferable skills to support individuals to fulfill their employment goals. Perks and benefits: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Knowledge, skills and experience What you'll need for the role: You will need exceptional communication skills, be reactive to the differing needs of the client and be able to adapt your approach as appropriate. An understanding of the employment needs and challenges for people experiencing mental health issues Knowledge of the principles of co-production and a personalised care approach An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A full driving licence is essential along with access to your own vehicle or a vehicle insured for you What would be nice: Experience supporting clients experiencing mental health challenges, including those in crisis and/or facing complex challenges. Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. The application closing date is x and interviews will be held on x date. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
May 18, 2026
Full time
Description Location : Lewes, East Sussex Base Salary : £28,640 per year Technical Premium : 5% additional to salary of £1,432 per year (based on base salary) reviewed annually. The technical premium is paid in addition to the base salary in recognition of the external benchmarking for the role. Conditions apply. Essential Car User Allowance: £1,000 per year Hours : 37 per week What you'll be doing: Southdown's Work & Wellbeing Service helps people accessing treatment for mental health support, back into employment. As an Employment Specialist, you'll be working in partnership with Sussex Partnership Foundation Trust and co-located within the Neighbourhood Mental Health Team, with some remote and community-based working. Working as part of the Secondary Mental Health Care team, you'll support clients in treatment for varied mental health issues, assisting them in securing sustainable paid employment in line with their preferences. You will deliver the Individual Placement and Support (IPS) model; providing person centred guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment. Do you understand the importance of work and the vital role it can play in the lives of those with mental health conditions? Here's a short video about a day in the life of our mental health Employment Specialist: We welcome applications from candidates with previous experience such as Employability Practitioner, Employment Specialist, Recruiter, Employment Advisor, Employment Support Officer, Career Specialist or Job Coach. Or you may be looking for a new challenge and believe you have the transferable skills to support individuals to fulfill their employment goals. Perks and benefits: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Knowledge, skills and experience What you'll need for the role: You will need exceptional communication skills, be reactive to the differing needs of the client and be able to adapt your approach as appropriate. An understanding of the employment needs and challenges for people experiencing mental health issues Knowledge of the principles of co-production and a personalised care approach An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A full driving licence is essential along with access to your own vehicle or a vehicle insured for you What would be nice: Experience supporting clients experiencing mental health challenges, including those in crisis and/or facing complex challenges. Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. The application closing date is x and interviews will be held on x date. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
Housing Advice Officer A local authority is seeking an experienced Housing Advice Officer to join their Housing team. This role will involve delivering housing advice and homelessness services in line with the Housing Act 1996 and the Homelessness Reduction Act 2017. Key Responsibilities Assess and manage homelessness applications in line with current legislation Provide housing advice to applicants, landlords, and partner agencies Support homelessness prevention activities and temporary accommodation placements Manage Housing Register applications within a choice-based lettings scheme Maintain accurate records and contribute to statutory reporting requirements Work closely with Housing Advice Assistants and partner organisations to deliver effective housing solutions Requirements Experience working within housing options, homelessness, or housing advice services Good knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017 Strong communication, negotiation, and customer service skills Ability to manage a varied workload and work to deadlines IT literate with good administrative skills Experience working with the public in a challenging environment
May 18, 2026
Seasonal
Housing Advice Officer A local authority is seeking an experienced Housing Advice Officer to join their Housing team. This role will involve delivering housing advice and homelessness services in line with the Housing Act 1996 and the Homelessness Reduction Act 2017. Key Responsibilities Assess and manage homelessness applications in line with current legislation Provide housing advice to applicants, landlords, and partner agencies Support homelessness prevention activities and temporary accommodation placements Manage Housing Register applications within a choice-based lettings scheme Maintain accurate records and contribute to statutory reporting requirements Work closely with Housing Advice Assistants and partner organisations to deliver effective housing solutions Requirements Experience working within housing options, homelessness, or housing advice services Good knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017 Strong communication, negotiation, and customer service skills Ability to manage a varied workload and work to deadlines IT literate with good administrative skills Experience working with the public in a challenging environment
Description Location : Bexhill- on Sea (Base: Hastings & St Leonards Wellbeing Centre, Carisbrooke House). Base Salary : £28,640 per year Technical Premium : 5% additional to salary of £1,432 per year (based on base salary) effective from 1 April 2026 - reviewed annually. The technical premium is paid in addition to the base salary in recognition of the external benchmarking for the role. Conditions apply. Essential Car User Allowance: £1,000 per year Hours : 37 per week What you'll be doing: Southdown's Work & Wellbeing Service helps people accessing treatment for mental health support, back into employment. As an Employment Specialist, you'll be working in partnership with Sussex Partnership Foundation Trust and co-located within the Neighbourhood Mental Health Team, with some remote and community-based working. Working as part of the Secondary Mental Health Care team, you'll support clients in treatment for varied mental health issues, assisting them in securing sustainable paid employment in line with their preferences. You will deliver the Individual Placement and Support (IPS) model; providing person centred guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment. Do you understand the importance of work and the vital role it can play in the lives of those with mental health conditions? Here's a short video about a day in the life of our mental health Employment Specialist: We welcome applications from candidates with previous experience such as Employability Practitioner, Employment Specialist, Recruiter, Employment Advisor, Employment Support Officer, Career Specialist or Job Coach. Or you may be looking for a new challenge and believe you have the transferable skills to support individuals to fulfill their employment goals. Perks and benefits: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Knowledge, skills and experience What you'll need for the role: You will need exceptional communication skills, be reactive to the differing needs of the client and be able to adapt your approach as appropriate. An understanding of the employment needs and challenges for people experiencing mental health issues Knowledge of the principles of co-production and a personalised care approach An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A full driving licence is essential along with access to your own vehicle or a vehicle insured for you What would be nice: Experience supporting clients experiencing mental health challenges, including those in crisis and/or facing complex challenges. Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. The application closing date is x and interviews will be held on x date. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
May 18, 2026
Full time
Description Location : Bexhill- on Sea (Base: Hastings & St Leonards Wellbeing Centre, Carisbrooke House). Base Salary : £28,640 per year Technical Premium : 5% additional to salary of £1,432 per year (based on base salary) effective from 1 April 2026 - reviewed annually. The technical premium is paid in addition to the base salary in recognition of the external benchmarking for the role. Conditions apply. Essential Car User Allowance: £1,000 per year Hours : 37 per week What you'll be doing: Southdown's Work & Wellbeing Service helps people accessing treatment for mental health support, back into employment. As an Employment Specialist, you'll be working in partnership with Sussex Partnership Foundation Trust and co-located within the Neighbourhood Mental Health Team, with some remote and community-based working. Working as part of the Secondary Mental Health Care team, you'll support clients in treatment for varied mental health issues, assisting them in securing sustainable paid employment in line with their preferences. You will deliver the Individual Placement and Support (IPS) model; providing person centred guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment. Do you understand the importance of work and the vital role it can play in the lives of those with mental health conditions? Here's a short video about a day in the life of our mental health Employment Specialist: We welcome applications from candidates with previous experience such as Employability Practitioner, Employment Specialist, Recruiter, Employment Advisor, Employment Support Officer, Career Specialist or Job Coach. Or you may be looking for a new challenge and believe you have the transferable skills to support individuals to fulfill their employment goals. Perks and benefits: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Knowledge, skills and experience What you'll need for the role: You will need exceptional communication skills, be reactive to the differing needs of the client and be able to adapt your approach as appropriate. An understanding of the employment needs and challenges for people experiencing mental health issues Knowledge of the principles of co-production and a personalised care approach An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A full driving licence is essential along with access to your own vehicle or a vehicle insured for you What would be nice: Experience supporting clients experiencing mental health challenges, including those in crisis and/or facing complex challenges. Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. The application closing date is x and interviews will be held on x date. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
Our client Somerset council is looking for an Adults Housing & Litigation Lawyer to join their team. Role Purpose The Lawyer provides effective legal advice and support to Somerset Council, ensuring the Council's activities are legally compliant and risks are managed appropriately. The postholder manages a caseload of legal matters, working collaboratively with colleagues and clients to deliver high-quality legal services. The role involves advising on a range of legal issues, drafting legal documents, and representing the Council as required. The Lawyer will contribute to the continuous improvement of Legal Services and support the achievement of the Council's objectives. Your day-to-day work will involve: To be responsible for a mixed caseload of matters regarding Adult Social Care and Education, including advocacy, with supervision provided by more senior lawyers within the team. Timely and effective liaison with support staff, building and maintaining synergy working. Develop and foster effective working relationships with the Principal Lawyer and other lawyers within the Social Care Legal team, key stakeholders and client departments, acquiring, developing and maintaining a comprehensive understanding of the client's business needs and objectives and sharing this with the team so these are widely understood. Accountabilities Provide clear and accurate legal advice to officers, elected members, and committees. Manage a caseload of legal matters, ensuring timely and effective resolution. Draft, review, and negotiate legal documents, contracts, and agreements. Represent the Council in legal proceedings, tribunals, and hearings as required. Support the development and delivery of training for clients and colleagues. Maintain up-to-date knowledge of relevant law and practice. Build effective working relationships with internal and external stakeholders. Contribute to service improvement and innovation within Legal Services. Ensure compliance with professional standards and statutory obligations. Promote the Council's values and customer-focused approach. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to £250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
May 18, 2026
Seasonal
Our client Somerset council is looking for an Adults Housing & Litigation Lawyer to join their team. Role Purpose The Lawyer provides effective legal advice and support to Somerset Council, ensuring the Council's activities are legally compliant and risks are managed appropriately. The postholder manages a caseload of legal matters, working collaboratively with colleagues and clients to deliver high-quality legal services. The role involves advising on a range of legal issues, drafting legal documents, and representing the Council as required. The Lawyer will contribute to the continuous improvement of Legal Services and support the achievement of the Council's objectives. Your day-to-day work will involve: To be responsible for a mixed caseload of matters regarding Adult Social Care and Education, including advocacy, with supervision provided by more senior lawyers within the team. Timely and effective liaison with support staff, building and maintaining synergy working. Develop and foster effective working relationships with the Principal Lawyer and other lawyers within the Social Care Legal team, key stakeholders and client departments, acquiring, developing and maintaining a comprehensive understanding of the client's business needs and objectives and sharing this with the team so these are widely understood. Accountabilities Provide clear and accurate legal advice to officers, elected members, and committees. Manage a caseload of legal matters, ensuring timely and effective resolution. Draft, review, and negotiate legal documents, contracts, and agreements. Represent the Council in legal proceedings, tribunals, and hearings as required. Support the development and delivery of training for clients and colleagues. Maintain up-to-date knowledge of relevant law and practice. Build effective working relationships with internal and external stakeholders. Contribute to service improvement and innovation within Legal Services. Ensure compliance with professional standards and statutory obligations. Promote the Council's values and customer-focused approach. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to £250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
Our client Somerset Council is looking for a Senior Case Manager to join their team. Role Purpose To ensure the Tenancy and Estates Team are effectively prioritising and managing caseloads of work and responding to housing related enquiries and actions. To ensure that all contact with our customer is recorded on the Open Housing System and appropriate advice and support provided to tenancy officers in addressing tenant issues, giving advice and personally taking on and managing more complex case work and complaints. Work closely with the Case Manager lead to ensure that policies and procedures are written and kept up to date and fit for purpose. Ensure learning and development of the team. Corporate Responsibilities Understand, uphold, and promote the aims of the councils equality, diversity, and inclusion policies; health, safety and wellbeing of self and others; and Organisational values in everything you do. Equality and Diversity practice covers both interaction with staff, service users and communities and includes challenging discrimination and promoting equality of opportunity for all. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to £250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
May 18, 2026
Seasonal
Our client Somerset Council is looking for a Senior Case Manager to join their team. Role Purpose To ensure the Tenancy and Estates Team are effectively prioritising and managing caseloads of work and responding to housing related enquiries and actions. To ensure that all contact with our customer is recorded on the Open Housing System and appropriate advice and support provided to tenancy officers in addressing tenant issues, giving advice and personally taking on and managing more complex case work and complaints. Work closely with the Case Manager lead to ensure that policies and procedures are written and kept up to date and fit for purpose. Ensure learning and development of the team. Corporate Responsibilities Understand, uphold, and promote the aims of the councils equality, diversity, and inclusion policies; health, safety and wellbeing of self and others; and Organisational values in everything you do. Equality and Diversity practice covers both interaction with staff, service users and communities and includes challenging discrimination and promoting equality of opportunity for all. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to £250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
Our client is looking for an experienced Responsible for a Housing Advice and Options Manager. You will be inccharge of x5 Team Leaders, x1 Senior Landlord Liaison Officer, x1 Reviews Officer in the Directorate and Service area: Strategic Housing, Development and Property Services (Adults, Health Partnerships and Housing (DASS), and Children s Services) Ideally someone who is experienced in private rented sector access work, and who is feeling prepared for the changes coming on 1 May (Renters Rights Act). They are looking for a strong leader, and someone that can performance manager and drive forward service improvement. Principal responsibilities Responsible for the management, delivery and performance of a housing advice and options service, including casework and homelessness assessments, ensuring the client meets its statutory duties in line with legislation, guidance, caselaw and the Council s Homelessness and Rough Sleeping Strategy. Ensure appropriate and prompt assessment of homelessness cases via a highly effective triage service, with a focus on effective crisis management and robust upstream prevention activity. Lead in the procurement, development, management and future improvements to the Council s housing advice and homelessness case management software systems. Responsible for the management and monitoring of the housing advice and options service, including performance against KPIs, collection of relevant data and production of reports. Ensure there are adequate service level agreements, data sharing agreements, partnership agreements and protocols in place for all key partner agencies of the housing advice and options service. Manage, motivate and lead a team of officers working across the housing advice and options service to achieve service delivery and positive results. Manage housing advice and options payments and budgets including forecasting expenditure, taking corrective action where pressures occur. Develop, coordinate, and deliver the clients Homelessness and Rough Sleeping Strategy and essential policies relating to the housing advice and options service, and assist and support the development of wider directorate / corporate transformations, strategies, plans, policies and procedures, ensuring compliance with statutory requirements reflecting good practice. Actively promote / improve multi agency working / forums with internal and external partners / services to address housing needs and prevention and relief of homelessness. Complete related grant funding bids and develop and implement any associated projects and initiatives with the aim of improving the housing advice and options service and outcomes. Assist in the drafting of reports and undertake presentations to all decision making/governance groups in relation to the housing advice and options service. General responsibilities Demonstrate awareness/understanding of equal opportunities and other people s behavioural, physical, social and welfare needs. Comply with the clients policies and procedures including (but not limited to) safeguarding, financial regulations, promotion of equalities, customer care, agreed audit actions and health and safety (ensuring that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons). Understand the clients committment to Corporate Parenting and take responsibility to support this commitment. Enable the council to be the best corporate parents possible to children and young people in our current and previous care. Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post. This job description reflects the major tasks to be carried out by the post holder and identifies a level of responsibility at which they will be required to work. In the interests of effective working, the major tasks may be reviewed from time to time to reflect changing needs and circumstances. Working Mondy to Friday 9am to 5.30pm If you feel you have the right skills for the role please apply via CV
May 18, 2026
Contractor
Our client is looking for an experienced Responsible for a Housing Advice and Options Manager. You will be inccharge of x5 Team Leaders, x1 Senior Landlord Liaison Officer, x1 Reviews Officer in the Directorate and Service area: Strategic Housing, Development and Property Services (Adults, Health Partnerships and Housing (DASS), and Children s Services) Ideally someone who is experienced in private rented sector access work, and who is feeling prepared for the changes coming on 1 May (Renters Rights Act). They are looking for a strong leader, and someone that can performance manager and drive forward service improvement. Principal responsibilities Responsible for the management, delivery and performance of a housing advice and options service, including casework and homelessness assessments, ensuring the client meets its statutory duties in line with legislation, guidance, caselaw and the Council s Homelessness and Rough Sleeping Strategy. Ensure appropriate and prompt assessment of homelessness cases via a highly effective triage service, with a focus on effective crisis management and robust upstream prevention activity. Lead in the procurement, development, management and future improvements to the Council s housing advice and homelessness case management software systems. Responsible for the management and monitoring of the housing advice and options service, including performance against KPIs, collection of relevant data and production of reports. Ensure there are adequate service level agreements, data sharing agreements, partnership agreements and protocols in place for all key partner agencies of the housing advice and options service. Manage, motivate and lead a team of officers working across the housing advice and options service to achieve service delivery and positive results. Manage housing advice and options payments and budgets including forecasting expenditure, taking corrective action where pressures occur. Develop, coordinate, and deliver the clients Homelessness and Rough Sleeping Strategy and essential policies relating to the housing advice and options service, and assist and support the development of wider directorate / corporate transformations, strategies, plans, policies and procedures, ensuring compliance with statutory requirements reflecting good practice. Actively promote / improve multi agency working / forums with internal and external partners / services to address housing needs and prevention and relief of homelessness. Complete related grant funding bids and develop and implement any associated projects and initiatives with the aim of improving the housing advice and options service and outcomes. Assist in the drafting of reports and undertake presentations to all decision making/governance groups in relation to the housing advice and options service. General responsibilities Demonstrate awareness/understanding of equal opportunities and other people s behavioural, physical, social and welfare needs. Comply with the clients policies and procedures including (but not limited to) safeguarding, financial regulations, promotion of equalities, customer care, agreed audit actions and health and safety (ensuring that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons). Understand the clients committment to Corporate Parenting and take responsibility to support this commitment. Enable the council to be the best corporate parents possible to children and young people in our current and previous care. Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post. This job description reflects the major tasks to be carried out by the post holder and identifies a level of responsibility at which they will be required to work. In the interests of effective working, the major tasks may be reviewed from time to time to reflect changing needs and circumstances. Working Mondy to Friday 9am to 5.30pm If you feel you have the right skills for the role please apply via CV
Join the Team as a Housing Officer - London/Hertfordshire (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
May 18, 2026
Full time
Join the Team as a Housing Officer - London/Hertfordshire (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Tenancy Sustainment Officer £21,884.80 a year Stoke-on-Trent / Agile Hours per week 30 Contract type Permanent As a Tenancy Sustainment Officer, you'll work with the Tenancy Sustainment Team to deliver high-quality Tenancy Sustainment to our Customers who are vulnerable and/or have complex needs, living in their accommodation in the Stoke on Trent area. What you'll do: Providing contact, advice, and guidance to customers including preparation and delivery of occupancy agreements, tenancy handbooks and information packs and sign-ups. Assisting with all areas of move-in to make sure new residents are made to feel comfortable. Maintaining tenancy conditions and making sure that properties and stock are maintained. Dealing with enquiries and complaints from tenants and members of the community or public. Making sure regular property and health and safety inspections and report any issues to the relevant teams. Who you are: Someone with a genuine understanding and compassion for people without a home, who won't judge but instead will empower customers and give them a voice. Experience of working in housing and/or dealing directly with the public/ customers in a busy service environment. Experience of dealing with complex behaviour. Great communication and problem-solving skills. Full UK Driving License with own vehicle for work purposes. DBS check required. Apply now! We may close this vacancy early if we receive a high volume of applications. Who we are a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn't a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere.
May 18, 2026
Full time
Tenancy Sustainment Officer £21,884.80 a year Stoke-on-Trent / Agile Hours per week 30 Contract type Permanent As a Tenancy Sustainment Officer, you'll work with the Tenancy Sustainment Team to deliver high-quality Tenancy Sustainment to our Customers who are vulnerable and/or have complex needs, living in their accommodation in the Stoke on Trent area. What you'll do: Providing contact, advice, and guidance to customers including preparation and delivery of occupancy agreements, tenancy handbooks and information packs and sign-ups. Assisting with all areas of move-in to make sure new residents are made to feel comfortable. Maintaining tenancy conditions and making sure that properties and stock are maintained. Dealing with enquiries and complaints from tenants and members of the community or public. Making sure regular property and health and safety inspections and report any issues to the relevant teams. Who you are: Someone with a genuine understanding and compassion for people without a home, who won't judge but instead will empower customers and give them a voice. Experience of working in housing and/or dealing directly with the public/ customers in a busy service environment. Experience of dealing with complex behaviour. Great communication and problem-solving skills. Full UK Driving License with own vehicle for work purposes. DBS check required. Apply now! We may close this vacancy early if we receive a high volume of applications. Who we are a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn't a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere.
An exciting temporary opportunity has arisen with one of our most improved Local Authority Clients for an Allocations Officer, working 60% of the week from home (2 days each week in the office). The role is for 37 hours per week (Monday to Friday) for an initial period of 6 months and will report directly into the Allocations and Housing Register Manager. No home visits are required in this post. In this role you will need to undertake and determine eligibility assessments for potential tenants accessing the housing register to ensure the legality and suitability of every allocation. In addition, you will be responsible for meeting statutory requirements, performance indicators and targets in the letting of all social housing. Our client is based not far from Heathrow airport in West London and the successful candidate will have to: Successfully implement the Allocations Policy to ensure the effective use of properties. Liaise with local authorities, other housing associations and appropriate agencies to achieve the policy objectives in allocating its properties, attending liaison meetings as necessary. Work as part of a team advertising and letting council and RSL homes to applicants on the housing register, or who require emergency temporary accommodation due to threat of homelessness. Challenge RSLs where nominations arrangements are not being met, with supervision from Team Leader. Provide information and advice on mobility schemes including out of London, Seaside and Country Homes and other mobility schemes that may be developed. Provide efficient and effective administration of the allocation of all housing resources available to ensure that customer's needs are met and to ensure the implementation of the Council's Housing Allocation Scheme. Advertise properties and process shortlists to arrange viewings.Experience of allocating temporary &/or permanent accommodation and use of Jigsaw, as well as Home Connections or similar Choice Based Lettings system is essential. Only applicants who meet the above criteria and are available either immediately or on a short notice period (1-2 weeks) need apply for this post, as the client is looking for an immediate start.
May 18, 2026
Seasonal
An exciting temporary opportunity has arisen with one of our most improved Local Authority Clients for an Allocations Officer, working 60% of the week from home (2 days each week in the office). The role is for 37 hours per week (Monday to Friday) for an initial period of 6 months and will report directly into the Allocations and Housing Register Manager. No home visits are required in this post. In this role you will need to undertake and determine eligibility assessments for potential tenants accessing the housing register to ensure the legality and suitability of every allocation. In addition, you will be responsible for meeting statutory requirements, performance indicators and targets in the letting of all social housing. Our client is based not far from Heathrow airport in West London and the successful candidate will have to: Successfully implement the Allocations Policy to ensure the effective use of properties. Liaise with local authorities, other housing associations and appropriate agencies to achieve the policy objectives in allocating its properties, attending liaison meetings as necessary. Work as part of a team advertising and letting council and RSL homes to applicants on the housing register, or who require emergency temporary accommodation due to threat of homelessness. Challenge RSLs where nominations arrangements are not being met, with supervision from Team Leader. Provide information and advice on mobility schemes including out of London, Seaside and Country Homes and other mobility schemes that may be developed. Provide efficient and effective administration of the allocation of all housing resources available to ensure that customer's needs are met and to ensure the implementation of the Council's Housing Allocation Scheme. Advertise properties and process shortlists to arrange viewings.Experience of allocating temporary &/or permanent accommodation and use of Jigsaw, as well as Home Connections or similar Choice Based Lettings system is essential. Only applicants who meet the above criteria and are available either immediately or on a short notice period (1-2 weeks) need apply for this post, as the client is looking for an immediate start.
Michael Page Property and Construction
Nottingham, Nottinghamshire
This role as a Private Sector Housing Officer in Nottingham requires expertise in property management within the public sector. The position involves ensuring housing standards are met and supporting the delivery of housing-related services. Client Details This public sector organisation operates within the property department, focusing on maintaining housing standards and improving living conditions. It is a medium-sized organisation dedicated to delivering effective housing solutions in Nottingham. Description Carry out inspections of private sector dwellings, HMOs, and mobile homes using the Housing Health and Safety Rating System to identify and assess hazards. Investigate housing complaints and take appropriate informal or formal enforcement action, including serving statutory notices and preparing cases for legal proceedings. Administer HMO licensing, monitor compliance with licence conditions, and investigate unlicensed properties. Specify, monitor, and verify remedial works to ensure housing hazards are reduced or removed to acceptable standards. Assess eligibility for housing grants and loans, advise applicants, and monitor approved works in line with legislation and council policy. Work collaboratively with internal departments and external partners, provide professional advice to landlords and tenants, and maintain accurate inspection and case records. Profile A successful Private Sector Housing Officer should have: Demonstrates strong knowledge of private sector housing legislation and extensive experience in regulatory enforcement, including the use of formal and informal powers. Has proven experience carrying out property inspections, identifying hazards, and taking proportionate enforcement action, including serving statutory notices and default action. Confident in preparing robust enforcement case files, schedules of works, and legal documentation to support civil penalties, prosecutions, and tribunal proceedings. Communicates assertively and professionally with landlords, tenants, agents, and contractors to secure compliance and achieve housing improvements. Able to work independently on complex enforcement cases while contributing effectively within multidisciplinary and partnership-led teams. Demonstrates a strong commitment to public protection, ethical enforcement, continuous professional development, and high standards of customer service and equality. Job Offer Competitive salary ranging from £38,844 to £40,817 per annum. Permanent position within the public sector in Nottingham. Opportunities for professional development and training. A supportive and collaborative work environment. The chance to make a positive impact on housing standards in the community. If you are passionate about ensuring quality housing in the public sector, apply today to join this rewarding role in Nottingham.
May 18, 2026
Full time
This role as a Private Sector Housing Officer in Nottingham requires expertise in property management within the public sector. The position involves ensuring housing standards are met and supporting the delivery of housing-related services. Client Details This public sector organisation operates within the property department, focusing on maintaining housing standards and improving living conditions. It is a medium-sized organisation dedicated to delivering effective housing solutions in Nottingham. Description Carry out inspections of private sector dwellings, HMOs, and mobile homes using the Housing Health and Safety Rating System to identify and assess hazards. Investigate housing complaints and take appropriate informal or formal enforcement action, including serving statutory notices and preparing cases for legal proceedings. Administer HMO licensing, monitor compliance with licence conditions, and investigate unlicensed properties. Specify, monitor, and verify remedial works to ensure housing hazards are reduced or removed to acceptable standards. Assess eligibility for housing grants and loans, advise applicants, and monitor approved works in line with legislation and council policy. Work collaboratively with internal departments and external partners, provide professional advice to landlords and tenants, and maintain accurate inspection and case records. Profile A successful Private Sector Housing Officer should have: Demonstrates strong knowledge of private sector housing legislation and extensive experience in regulatory enforcement, including the use of formal and informal powers. Has proven experience carrying out property inspections, identifying hazards, and taking proportionate enforcement action, including serving statutory notices and default action. Confident in preparing robust enforcement case files, schedules of works, and legal documentation to support civil penalties, prosecutions, and tribunal proceedings. Communicates assertively and professionally with landlords, tenants, agents, and contractors to secure compliance and achieve housing improvements. Able to work independently on complex enforcement cases while contributing effectively within multidisciplinary and partnership-led teams. Demonstrates a strong commitment to public protection, ethical enforcement, continuous professional development, and high standards of customer service and equality. Job Offer Competitive salary ranging from £38,844 to £40,817 per annum. Permanent position within the public sector in Nottingham. Opportunities for professional development and training. A supportive and collaborative work environment. The chance to make a positive impact on housing standards in the community. If you are passionate about ensuring quality housing in the public sector, apply today to join this rewarding role in Nottingham.
Resident Engagement Officer required for an initial 1 year FTC , to lead on developing and delivering resident engagement . Working 37 hours a week, Monday - Friday, the salary will be 34,434 . Candidates applying for this role must have extremely confident communication skills, and passion to drive and deliver engagement with residents . Duties: Organise and coordinate resident engagement events and activities across general needs, sheltered and temporary accommodation housing stock Lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities , liaising with internal and external partners ensuring value for money Provide event support and advice to tenants and leaseholders , implementing a plan to ensure that 'hard-to-reach' groups are involved Encourage and support residents to take an active role in reducing the carbon footprint through sustainability projects Organise the production of promotional materials and publicity materials for resident engagement activities Benefits: 34,434 per annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge of housing maintenance, housing law, welfare benefits, tenancy management is beneficial Self-motivated, and pro-active Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
May 18, 2026
Full time
Resident Engagement Officer required for an initial 1 year FTC , to lead on developing and delivering resident engagement . Working 37 hours a week, Monday - Friday, the salary will be 34,434 . Candidates applying for this role must have extremely confident communication skills, and passion to drive and deliver engagement with residents . Duties: Organise and coordinate resident engagement events and activities across general needs, sheltered and temporary accommodation housing stock Lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities , liaising with internal and external partners ensuring value for money Provide event support and advice to tenants and leaseholders , implementing a plan to ensure that 'hard-to-reach' groups are involved Encourage and support residents to take an active role in reducing the carbon footprint through sustainability projects Organise the production of promotional materials and publicity materials for resident engagement activities Benefits: 34,434 per annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge of housing maintenance, housing law, welfare benefits, tenancy management is beneficial Self-motivated, and pro-active Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Opus People Solutions Ltd
Astwood Bank, Worcestershire
Hourly rate: 14.13 Working hours: 37 Monday-Friday Location: Woodrow Centre, Redditch B98 7RY/ Hybrid 3 days Contract: 3 months Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Charges Advisor to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders. Responsibilities will include: Service charge administration related complaints and queries from customers ensuring that the customer experience is positive, professional and complaint, within set timescales Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write off proposals where required Analyse data and ensure charges are accurately applied to accounts and invoiced Support investigations resultant from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry What we're looking for: Experience of working in a financial, accounting, or income service Knowledge and experience of using and interpreting data and customer accounts to provide advice Knowledge of housing legislation or debt recovery For more information or to process your application, please apply now!
May 18, 2026
Seasonal
Hourly rate: 14.13 Working hours: 37 Monday-Friday Location: Woodrow Centre, Redditch B98 7RY/ Hybrid 3 days Contract: 3 months Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Charges Advisor to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders. Responsibilities will include: Service charge administration related complaints and queries from customers ensuring that the customer experience is positive, professional and complaint, within set timescales Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write off proposals where required Analyse data and ensure charges are accurately applied to accounts and invoiced Support investigations resultant from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry What we're looking for: Experience of working in a financial, accounting, or income service Knowledge and experience of using and interpreting data and customer accounts to provide advice Knowledge of housing legislation or debt recovery For more information or to process your application, please apply now!
Are you looking for a role where every day brings a new challenge? A fresh opportunity to make local communities safer, stronger, and feel more connected? At Lincolnshire Housing Partnership , we're passionate about giving our communities a strong, trusted voice. We are looking for a Neighbourhood Officer to join our team and bring communities together, support wellbeing, and help create environments where our customers feel valued. Location: Agile- Grimsby Contract: Permanent Salary: £32,293.92 Why Join LHP? We're more than a housing provider - we're a purpose driven team that cares deeply about our customers, our communities, and each other. Alongside an annual salary of £32,293.92 you'll enjoy a fantastic range of benefits: - An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies. Discounted shopping vouchers. A brilliant salary sacrifices pension scheme - with up to 12% employer contribution. 32 days' holiday (including bank holidays), increasing annually for your first five years. Opportunities to earn extra leave for full attendance, plus buy/sell options. Access to Mental Health First Aiders across the business. You'll also join a positive team culture where your development is a priority and your ideas are valued. What is a typical week as our Neighbourhood Officer? As our Neighbourhood Officer, you will be responsible for acting as the primary interface with customers of LHP, delivering an excellent customer focused housing management service that achieves LHP's core objectives, with a focus on sustaining tenancies and improving quality of life. The role will involve a mix of administrative tasks, diary management and customer facing estate based, utilising mobile working on a day-to-day basis and coordinating and facilitating interventions to ensure that our customers are able to live independently and live in safe, well maintained and affordable homes. A typical day will include: Managing tenancy issues and overseeing the customer relationship from tenancy start date to eventual tenancy termination. This will include extensive liaising with the tenant, colleagues within LHP, external partners such as the local authority and the voluntary sector. Compliance including undertaking health and safety checks, fire, legionella, estate and block checks. Managing a rolling programme of tenancy audits/routine tenancy visits to validate tenancies and check on property condition working with tenants to ensure that tenancies are sustained. Working with other LHP departments to undertake the decanting of tenants for property refurbishments and major repair. Responsibility for the whole housing, tenancy and estate management functions within the designated area. Actively promoting tenancy sustainment, by giving tenants appropriate advice and reasonable opportunity to take responsibility and comply with the terms of their conditions of tenancy from the start of the tenancy through to termination and vacation of the property. Responsibility for systematic recording and efficient completion of all required housing management service functions and information through the approved, recording, storing and retrieval systems to enable production of required management reports and enforcement of tenancy condition terms, where necessary. Working with tenants after signposting or referral to ensure that services have been joined up and that there has been a positive outcome, including, where appropriate, any safeguarding issues. Working with colleagues to maximise income to the tenant and organisation through rents and service charges and ensuring that arrears are kept to an absolute minimum. Applying a rent first approach by being aware of arrears and discuss with tenant at every opportunity. Representing LHP in court with regard to legal action necessary for breaches of tenancy related conditions. Liaising with external agencies about matters concerning tenants' welfare and behaviour, e.g. Social Care, Probation, Police and Schools, and to attend and participate in Team around the Child (TAC), Child Protection and Child in Need (CIN) meetings. Complying with safe systems of working processes to ensure the safety for self, employees and customers. Attending emergency call outs as required. What are we looking for? Up-to-date knowledge of national housing and social policy issues, law, good practice and innovation. Working knowledge of relevant legislation, such as Housing, Equal Opportunities, Health & Safety, General Data Protection Regulations. Prepared to work flexibly, including occasional evenings or weekends as per the requirements of the service. It would be great if you had: Professional Qualification in housing and/or customer service. Experience of Court processes and ability to present cases in Court. Experience of MGI customer service excellence. How to apply Please include your CV and a strong cover letter outlining your relevant experience and what makes you a great fit for this role! We're looking to hold interviews on Friday 22nd May at our Grimsby office Finally some key Information At Lincolnshire Housing Partnership , we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates. It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities. To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process All offers of Employment is subject to a DBS Check and Satisfactory References
May 18, 2026
Full time
Are you looking for a role where every day brings a new challenge? A fresh opportunity to make local communities safer, stronger, and feel more connected? At Lincolnshire Housing Partnership , we're passionate about giving our communities a strong, trusted voice. We are looking for a Neighbourhood Officer to join our team and bring communities together, support wellbeing, and help create environments where our customers feel valued. Location: Agile- Grimsby Contract: Permanent Salary: £32,293.92 Why Join LHP? We're more than a housing provider - we're a purpose driven team that cares deeply about our customers, our communities, and each other. Alongside an annual salary of £32,293.92 you'll enjoy a fantastic range of benefits: - An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies. Discounted shopping vouchers. A brilliant salary sacrifices pension scheme - with up to 12% employer contribution. 32 days' holiday (including bank holidays), increasing annually for your first five years. Opportunities to earn extra leave for full attendance, plus buy/sell options. Access to Mental Health First Aiders across the business. You'll also join a positive team culture where your development is a priority and your ideas are valued. What is a typical week as our Neighbourhood Officer? As our Neighbourhood Officer, you will be responsible for acting as the primary interface with customers of LHP, delivering an excellent customer focused housing management service that achieves LHP's core objectives, with a focus on sustaining tenancies and improving quality of life. The role will involve a mix of administrative tasks, diary management and customer facing estate based, utilising mobile working on a day-to-day basis and coordinating and facilitating interventions to ensure that our customers are able to live independently and live in safe, well maintained and affordable homes. A typical day will include: Managing tenancy issues and overseeing the customer relationship from tenancy start date to eventual tenancy termination. This will include extensive liaising with the tenant, colleagues within LHP, external partners such as the local authority and the voluntary sector. Compliance including undertaking health and safety checks, fire, legionella, estate and block checks. Managing a rolling programme of tenancy audits/routine tenancy visits to validate tenancies and check on property condition working with tenants to ensure that tenancies are sustained. Working with other LHP departments to undertake the decanting of tenants for property refurbishments and major repair. Responsibility for the whole housing, tenancy and estate management functions within the designated area. Actively promoting tenancy sustainment, by giving tenants appropriate advice and reasonable opportunity to take responsibility and comply with the terms of their conditions of tenancy from the start of the tenancy through to termination and vacation of the property. Responsibility for systematic recording and efficient completion of all required housing management service functions and information through the approved, recording, storing and retrieval systems to enable production of required management reports and enforcement of tenancy condition terms, where necessary. Working with tenants after signposting or referral to ensure that services have been joined up and that there has been a positive outcome, including, where appropriate, any safeguarding issues. Working with colleagues to maximise income to the tenant and organisation through rents and service charges and ensuring that arrears are kept to an absolute minimum. Applying a rent first approach by being aware of arrears and discuss with tenant at every opportunity. Representing LHP in court with regard to legal action necessary for breaches of tenancy related conditions. Liaising with external agencies about matters concerning tenants' welfare and behaviour, e.g. Social Care, Probation, Police and Schools, and to attend and participate in Team around the Child (TAC), Child Protection and Child in Need (CIN) meetings. Complying with safe systems of working processes to ensure the safety for self, employees and customers. Attending emergency call outs as required. What are we looking for? Up-to-date knowledge of national housing and social policy issues, law, good practice and innovation. Working knowledge of relevant legislation, such as Housing, Equal Opportunities, Health & Safety, General Data Protection Regulations. Prepared to work flexibly, including occasional evenings or weekends as per the requirements of the service. It would be great if you had: Professional Qualification in housing and/or customer service. Experience of Court processes and ability to present cases in Court. Experience of MGI customer service excellence. How to apply Please include your CV and a strong cover letter outlining your relevant experience and what makes you a great fit for this role! We're looking to hold interviews on Friday 22nd May at our Grimsby office Finally some key Information At Lincolnshire Housing Partnership , we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates. It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities. To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process All offers of Employment is subject to a DBS Check and Satisfactory References
MAIN PURPOSE OF JOB To plan, and manage an efficient and effective administration service in the housing office. To give administrative assistance and support to the HOUSING OFFICE members of HOUSING OFFICE staff. To support the Board. SUMMARY OF OBJECTIVES At all times to carry out duties and responsibilities with due regard to the Board's Equal Opportunities Policy within the context of the Council's policy and other policies and procedures. At all times to carry out duties and responsibilities with due regard to the Health and Safety policy. To provide administrative support to the various work areas in the housing office and other locations within the estate. To ensure all administrative systems are reviewed, maintained and operated efficiently in accordance with Management Agreement. To monitor and keep records of on-the-job training for staff (including in-house induction) within the housing office. To be responsible for regular processing and completion of statistical information and ensure periodic reports are submitted to deadline. To assist in the provision of a high quality housing office reception service to HOUSING OFFICE residents, partners, stakeholders and Council. To provide advice and guidance on all public enquiries via the counter, telephone and or written correspondence. To maintain a supply of relevant forms and leaflets for the public, To liaise as required with contractors and agencies. To be responsible for providing appropriate records for HOUSING OFFICE staff e.g. absence returns and maternity/sick certificates, ensuring that documents are forwarded in accordance with deadlines and appropriate procedures. To be responsible for disseminating information and changes to procedures to staff giving advice on general process as necessary. To ensure the availability of the computer printers, photocopier and other office equipment to all-relevant staff and keeping records of office repair and maintenance schedules, To monitor the use, security and maintenance of the HOUSING OFFICE housing office. To be responsible for maintaining the HOUSING OFFICE Library in consultation with the HOUSING OFFICE Lead Officer. To ensure routine sorting of correspondence, complaints and members' enquiries, in and out of the office is effectively undertaken and ensuring council's policy on replies to correspondence is adhered to. To prepare reports on customer care issues, e.g. members enquiries, complaints and correspondence, to ensure that replies are made within target times. To service the Estate Management Board meetings by taking minutes, sending out reports, preparing reports in conjunction with the HOUSING OFFICE Lead Officer. Post holder will be required to attend Estate Management Board meetings monthly in the evening and out of hours. Maintain the HOUSING OFFICE Share Register. Design, print out and organise distribution of newsletters and posters for HOUSING OFFICE publicity. To operate Visual Display Units and Micro Computers extracting relevant information, and inputting data as necessary to fulfil duties and to assist with the development and implementation of new technology in accordance with prescribed agreements. To have specific administrative responsibility for the provision and ongoing operation of fire extinguishers, alarms, first aid equipment, staff clothing and other general Health and Safety matters in the HOUSING OFFICE office and other locations. To maintain stock records, including security keys Co-ordinate room hire. Arrange maintenance of meeting rooms and ensure that the meeting rooms are cleaned and set up ready for all meetings. Responsible for the efficient filing/ retrieval of old files and former tenants' files: Also to ensure the archive storage room is kept in an orderly manner. To be responsible for the ordering, usage and monitoring of office programmes and stationery. The stationery room is kept in an organised manner. To ensure that the cleaning arrangement for the office is maintained and the kitchen and all the equipment in the kitchen is cleaned regularly. To design routine administrative forms and reports. To be responsible for maintaining the imprest accounts and value disbursement on the approval/ authorisation of designated signatories. Developing the use and application of information technology in the administrative activities of the HOUSING OFFICE. To undertake any other duties as required in accordance with the exigencies of the service. PERSONAL SPECIFICATION 1. PHYSICAL REOUIREMENTS The jobholder must be able to carry out the duties of the job using any appropriate aids or adaptations. HOUSING OFFICE will provide any aids or make adaptations so that disability is not itself a barrier to employment, 2. EXPERIENCE Experience of at least two years doing administrative duties. Experience of working with the public in a service capacity. 3. EDUCATION No specific formal education requirement, however it is expected that candidates with possess literate and numerate ability to a level sufficient to carry out the full range of duties. 4. SKILLS/ KNOWLEDGE/ABILITY (a) Communication Skills Post holder should have oral, written and word processor communication skills and be able to communicate effectively in various situations. (ii) Ability to organise information systematically. (b) Knowledge and Ability Applicants should have understanding of the office administrator's role. Applicants must be able to demonstrate the ability to work within a team. 5. ADMINISTRATIVE SKILLS An ability to develop monitoring systems and review the efficiency of administrative office systems. Contractual obligation to attend regular HOUSING OFFICE meetings which might run into late evenings. The post holder must be able to plan her/his own work and also to work on own initiative and under pressure. Candidates must have experience of Microsoft Office, Northgate, Anite. They can easily be trained on Northgate Housing software and anite for filing documents. Be able to demonstrate ability to work as part of the team. (6) ATTITUDE Candidates must demonstrate that they have a positive attitude towards the promotion of the Equal Opportunities Policy within the council and in the services that it provides to the Community.
May 17, 2026
Full time
MAIN PURPOSE OF JOB To plan, and manage an efficient and effective administration service in the housing office. To give administrative assistance and support to the HOUSING OFFICE members of HOUSING OFFICE staff. To support the Board. SUMMARY OF OBJECTIVES At all times to carry out duties and responsibilities with due regard to the Board's Equal Opportunities Policy within the context of the Council's policy and other policies and procedures. At all times to carry out duties and responsibilities with due regard to the Health and Safety policy. To provide administrative support to the various work areas in the housing office and other locations within the estate. To ensure all administrative systems are reviewed, maintained and operated efficiently in accordance with Management Agreement. To monitor and keep records of on-the-job training for staff (including in-house induction) within the housing office. To be responsible for regular processing and completion of statistical information and ensure periodic reports are submitted to deadline. To assist in the provision of a high quality housing office reception service to HOUSING OFFICE residents, partners, stakeholders and Council. To provide advice and guidance on all public enquiries via the counter, telephone and or written correspondence. To maintain a supply of relevant forms and leaflets for the public, To liaise as required with contractors and agencies. To be responsible for providing appropriate records for HOUSING OFFICE staff e.g. absence returns and maternity/sick certificates, ensuring that documents are forwarded in accordance with deadlines and appropriate procedures. To be responsible for disseminating information and changes to procedures to staff giving advice on general process as necessary. To ensure the availability of the computer printers, photocopier and other office equipment to all-relevant staff and keeping records of office repair and maintenance schedules, To monitor the use, security and maintenance of the HOUSING OFFICE housing office. To be responsible for maintaining the HOUSING OFFICE Library in consultation with the HOUSING OFFICE Lead Officer. To ensure routine sorting of correspondence, complaints and members' enquiries, in and out of the office is effectively undertaken and ensuring council's policy on replies to correspondence is adhered to. To prepare reports on customer care issues, e.g. members enquiries, complaints and correspondence, to ensure that replies are made within target times. To service the Estate Management Board meetings by taking minutes, sending out reports, preparing reports in conjunction with the HOUSING OFFICE Lead Officer. Post holder will be required to attend Estate Management Board meetings monthly in the evening and out of hours. Maintain the HOUSING OFFICE Share Register. Design, print out and organise distribution of newsletters and posters for HOUSING OFFICE publicity. To operate Visual Display Units and Micro Computers extracting relevant information, and inputting data as necessary to fulfil duties and to assist with the development and implementation of new technology in accordance with prescribed agreements. To have specific administrative responsibility for the provision and ongoing operation of fire extinguishers, alarms, first aid equipment, staff clothing and other general Health and Safety matters in the HOUSING OFFICE office and other locations. To maintain stock records, including security keys Co-ordinate room hire. Arrange maintenance of meeting rooms and ensure that the meeting rooms are cleaned and set up ready for all meetings. Responsible for the efficient filing/ retrieval of old files and former tenants' files: Also to ensure the archive storage room is kept in an orderly manner. To be responsible for the ordering, usage and monitoring of office programmes and stationery. The stationery room is kept in an organised manner. To ensure that the cleaning arrangement for the office is maintained and the kitchen and all the equipment in the kitchen is cleaned regularly. To design routine administrative forms and reports. To be responsible for maintaining the imprest accounts and value disbursement on the approval/ authorisation of designated signatories. Developing the use and application of information technology in the administrative activities of the HOUSING OFFICE. To undertake any other duties as required in accordance with the exigencies of the service. PERSONAL SPECIFICATION 1. PHYSICAL REOUIREMENTS The jobholder must be able to carry out the duties of the job using any appropriate aids or adaptations. HOUSING OFFICE will provide any aids or make adaptations so that disability is not itself a barrier to employment, 2. EXPERIENCE Experience of at least two years doing administrative duties. Experience of working with the public in a service capacity. 3. EDUCATION No specific formal education requirement, however it is expected that candidates with possess literate and numerate ability to a level sufficient to carry out the full range of duties. 4. SKILLS/ KNOWLEDGE/ABILITY (a) Communication Skills Post holder should have oral, written and word processor communication skills and be able to communicate effectively in various situations. (ii) Ability to organise information systematically. (b) Knowledge and Ability Applicants should have understanding of the office administrator's role. Applicants must be able to demonstrate the ability to work within a team. 5. ADMINISTRATIVE SKILLS An ability to develop monitoring systems and review the efficiency of administrative office systems. Contractual obligation to attend regular HOUSING OFFICE meetings which might run into late evenings. The post holder must be able to plan her/his own work and also to work on own initiative and under pressure. Candidates must have experience of Microsoft Office, Northgate, Anite. They can easily be trained on Northgate Housing software and anite for filing documents. Be able to demonstrate ability to work as part of the team. (6) ATTITUDE Candidates must demonstrate that they have a positive attitude towards the promotion of the Equal Opportunities Policy within the council and in the services that it provides to the Community.
Specialist Accommodation Officer Young People £19133.08 per annum Part Time - 20 hours per week Permanent At GCH, we're more than just a housing provider - we're a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you'll be empowered to grow, contribute meaningfully, and help shape a better future for residents across Gloucestershire. We're seeking a Specialist Accommodation Officer Young People -someone to be responsible for ensuring our young person's accommodation are safe, and well-maintained places to live. Working closely with customers and their representatives, you'll support sustainable licenses by identifying a different proactive approach to resolving anti-social behaviour cases including a restorative approach. You'll facilitate and attend multi-agency case conferences and problem-solving groups, coordinating results and any actions required and conduct individual room inspections at the scheme, identify actions (e.g., Repairs, breaches) as appropriate and raise with the relevant team or external agency Providing general and practical advice on housing related support queries, welfare benefits, crime prevention, and housing options, you'll be responsible for the effective case management to maximise income collection for the scheme. Recording and reporting all safeguarding concerns, incidents and sharing appropriately with the wider team and your manager, you'll manage all breaches of licenses effectively, ensuring that appropriate action is taken in accordance with the trauma informed approaches with an aim to sustain licences, only taking enforcement action as a last resort. We'd like you to have Proven understanding of delivering housing management functions and statutory housing services. Good understanding of housing and property management, especially in relation to licence agreements and the legal remedies. Experience of anti-social behaviour case management, income collection and relevant criminal and civil legislation. Experience dealing with customers with chaotic and complex needs sensitively in challenging circumstances. Understanding to prepare legal notices and witness statements. Experience or ability to use IT systems, including CRM, Teams, CCTV, mobile phones, digital cameras and PDA's, to gather, store and process information. Excellent communication, interpersonal, and negotiation skills with a strong customer focus. The ability to give accurate and up to date advice, information, and support on a broad range of topics including Housing and ASB legislation, welfare benefit legislation and advice. Knowledge of statutory and voluntary resources available to young people or adults with multiple and complex needs. Current knowledge and understanding of relevant housing law in application within specialist housing, including experience of rent collection, ASB and enforcement action. Sound understanding of Safeguarding and the ability to identify safeguarding concerns and make referrals to appropriate agencies where required. Understanding of, and commitment to, equality, diversity and inclusion. Why us? You may have sensed that we're not just any social housing provider. We look to do things differently to achieve our commitment to building a healthy, vibrant, and inclusive organisation that treats people with respect and creates opportunities for all. We have strong community roots and an ambitious five-year strategy which we are refreshing right now. In the last year we have undergone significant change in our operating environment, regulatory framework and with the needs and expectations of customers and colleagues. Application Information We're interested to know about you, your skills and knowledge, and your motivations and how these align with our vision and values. To demonstrate this, please provide a CV and Personal Supporting Statement. Closing date: Friday 29th May 2026 Shortlisting will be carried out throughout the period of the advert and this closing date may be brought forward should we receive a large response from suitable candidates. Interview Dates: To be confirmed
May 17, 2026
Full time
Specialist Accommodation Officer Young People £19133.08 per annum Part Time - 20 hours per week Permanent At GCH, we're more than just a housing provider - we're a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you'll be empowered to grow, contribute meaningfully, and help shape a better future for residents across Gloucestershire. We're seeking a Specialist Accommodation Officer Young People -someone to be responsible for ensuring our young person's accommodation are safe, and well-maintained places to live. Working closely with customers and their representatives, you'll support sustainable licenses by identifying a different proactive approach to resolving anti-social behaviour cases including a restorative approach. You'll facilitate and attend multi-agency case conferences and problem-solving groups, coordinating results and any actions required and conduct individual room inspections at the scheme, identify actions (e.g., Repairs, breaches) as appropriate and raise with the relevant team or external agency Providing general and practical advice on housing related support queries, welfare benefits, crime prevention, and housing options, you'll be responsible for the effective case management to maximise income collection for the scheme. Recording and reporting all safeguarding concerns, incidents and sharing appropriately with the wider team and your manager, you'll manage all breaches of licenses effectively, ensuring that appropriate action is taken in accordance with the trauma informed approaches with an aim to sustain licences, only taking enforcement action as a last resort. We'd like you to have Proven understanding of delivering housing management functions and statutory housing services. Good understanding of housing and property management, especially in relation to licence agreements and the legal remedies. Experience of anti-social behaviour case management, income collection and relevant criminal and civil legislation. Experience dealing with customers with chaotic and complex needs sensitively in challenging circumstances. Understanding to prepare legal notices and witness statements. Experience or ability to use IT systems, including CRM, Teams, CCTV, mobile phones, digital cameras and PDA's, to gather, store and process information. Excellent communication, interpersonal, and negotiation skills with a strong customer focus. The ability to give accurate and up to date advice, information, and support on a broad range of topics including Housing and ASB legislation, welfare benefit legislation and advice. Knowledge of statutory and voluntary resources available to young people or adults with multiple and complex needs. Current knowledge and understanding of relevant housing law in application within specialist housing, including experience of rent collection, ASB and enforcement action. Sound understanding of Safeguarding and the ability to identify safeguarding concerns and make referrals to appropriate agencies where required. Understanding of, and commitment to, equality, diversity and inclusion. Why us? You may have sensed that we're not just any social housing provider. We look to do things differently to achieve our commitment to building a healthy, vibrant, and inclusive organisation that treats people with respect and creates opportunities for all. We have strong community roots and an ambitious five-year strategy which we are refreshing right now. In the last year we have undergone significant change in our operating environment, regulatory framework and with the needs and expectations of customers and colleagues. Application Information We're interested to know about you, your skills and knowledge, and your motivations and how these align with our vision and values. To demonstrate this, please provide a CV and Personal Supporting Statement. Closing date: Friday 29th May 2026 Shortlisting will be carried out throughout the period of the advert and this closing date may be brought forward should we receive a large response from suitable candidates. Interview Dates: To be confirmed
Location: Stevenage - Kings Court Salary: £59,474.00 - £69,959.00 Hours: 39 hours per week Contract Type: Permanent We are seeking an experienced Health & Safety Manager to work collaboratively as part of our wider Health & Safety Team to help drive best practice across the organisation. You will manage and mentor a team of Health & Safety Officers, overseeing key risk areas including asbestos, manual handling, work at height, tools and equipment, CDM, and fleet and driver safety, ensuring the consistent application of safety standards across all operational activities. You will support the delivery of a robust inspection regime, working closely with Duty Holders to monitor performance, assess compliance, and implement targeted improvement plans. Applying established safety frameworks, you will ensure adherence to regulatory and organisational standards while providing expert technical and operational advice across a diverse portfolio. Acting as a principal subject matter expert, you will lead on key technical disciplines including asbestos, vibration and noise, work at height, manual handling, and driver safety. You will also establish and monitor frameworks to ensure the organisation meets its legal, moral, and financial obligations, driving effective risk reduction for both staff and residents. You will hold a NEBOSH General Certificate or NEBOSH Construction Certificate (or equivalent), alongside IOSH membership and progression towards Grad IOSH status. A NEBOSH Diploma (or equivalent), or demonstrable equivalent experience, is essential, together with relevant technical qualifications in asbestos and water hygiene (e.g. P405, P901, Legionella). You will bring strong knowledge of UK Health & Safety legislation, with proven experience of applying this within complex, multi-disciplinary environments to deliver proportionate, risk-based solutions. Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: 29th May 2026 at midnight. This is a hybrid role with a base location at our offices in Stevenage. Occasional travel may be required with attendance at your designated office base and occasional travel to other Clarion offices and sites as and when required. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.
May 17, 2026
Full time
Location: Stevenage - Kings Court Salary: £59,474.00 - £69,959.00 Hours: 39 hours per week Contract Type: Permanent We are seeking an experienced Health & Safety Manager to work collaboratively as part of our wider Health & Safety Team to help drive best practice across the organisation. You will manage and mentor a team of Health & Safety Officers, overseeing key risk areas including asbestos, manual handling, work at height, tools and equipment, CDM, and fleet and driver safety, ensuring the consistent application of safety standards across all operational activities. You will support the delivery of a robust inspection regime, working closely with Duty Holders to monitor performance, assess compliance, and implement targeted improvement plans. Applying established safety frameworks, you will ensure adherence to regulatory and organisational standards while providing expert technical and operational advice across a diverse portfolio. Acting as a principal subject matter expert, you will lead on key technical disciplines including asbestos, vibration and noise, work at height, manual handling, and driver safety. You will also establish and monitor frameworks to ensure the organisation meets its legal, moral, and financial obligations, driving effective risk reduction for both staff and residents. You will hold a NEBOSH General Certificate or NEBOSH Construction Certificate (or equivalent), alongside IOSH membership and progression towards Grad IOSH status. A NEBOSH Diploma (or equivalent), or demonstrable equivalent experience, is essential, together with relevant technical qualifications in asbestos and water hygiene (e.g. P405, P901, Legionella). You will bring strong knowledge of UK Health & Safety legislation, with proven experience of applying this within complex, multi-disciplinary environments to deliver proportionate, risk-based solutions. Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: 29th May 2026 at midnight. This is a hybrid role with a base location at our offices in Stevenage. Occasional travel may be required with attendance at your designated office base and occasional travel to other Clarion offices and sites as and when required. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.
We are seeking a proactive and empathetic Homeless Triage Officer to join our H ousing Options H team. You will act as the first point of contact for individuals and families at risk of homelessness , delivering timely advice, initial assessments, and early interventions to prevent homelessness wherever possible. Working within the framework of the Housing Act 1996 and Homelessness Reduction Act 2017 , you will play a key role in identifying housing needs, managing demand, and ensuring residents receive the right support at the earliest opportunity. Key Responsibilities Act as the first point of contact for homelessness enquiries via phone, face-to-face, and digital channels Conduct initial triage assessments to determine eligibility, priority need, and risk of homelessness Provide high-quality housing advice, including prevention options and available support services Identify safeguarding concerns and escalate cases appropriately Refer and signpost customers to relevant internal teams and external agencies Support early prevention work, including landlord negotiation and tenancy sustainment advice Maintain accurate case records and ensure compliance with statutory duties and internal procedures Work collaboratively with housing officers, support services, and partner agencies About You Experience working in housing, homelessness , or a related frontline advisory role Knowledge of homelessness legislation, particularly the Housing Act 1996 and Homelessness Reduction Act 2017 Strong communication and interpersonal skills, with the ability to engage sensitively with vulnerable individuals Ability to assess risk, prioritise cases, and make sound decisions under pressure Experience of safeguarding and working with vulnerable households Good IT skills and ability to maintain accurate records A proactive, solution-focused approach with strong organisational skills If you have the relevant skills then please apply today!
May 17, 2026
Seasonal
We are seeking a proactive and empathetic Homeless Triage Officer to join our H ousing Options H team. You will act as the first point of contact for individuals and families at risk of homelessness , delivering timely advice, initial assessments, and early interventions to prevent homelessness wherever possible. Working within the framework of the Housing Act 1996 and Homelessness Reduction Act 2017 , you will play a key role in identifying housing needs, managing demand, and ensuring residents receive the right support at the earliest opportunity. Key Responsibilities Act as the first point of contact for homelessness enquiries via phone, face-to-face, and digital channels Conduct initial triage assessments to determine eligibility, priority need, and risk of homelessness Provide high-quality housing advice, including prevention options and available support services Identify safeguarding concerns and escalate cases appropriately Refer and signpost customers to relevant internal teams and external agencies Support early prevention work, including landlord negotiation and tenancy sustainment advice Maintain accurate case records and ensure compliance with statutory duties and internal procedures Work collaboratively with housing officers, support services, and partner agencies About You Experience working in housing, homelessness , or a related frontline advisory role Knowledge of homelessness legislation, particularly the Housing Act 1996 and Homelessness Reduction Act 2017 Strong communication and interpersonal skills, with the ability to engage sensitively with vulnerable individuals Ability to assess risk, prioritise cases, and make sound decisions under pressure Experience of safeguarding and working with vulnerable households Good IT skills and ability to maintain accurate records A proactive, solution-focused approach with strong organisational skills If you have the relevant skills then please apply today!
Job Title: Income Officer Type: Full-time Location: Bristol Salary: £36,954 Hours: Full Time BRC are working closely with a housing organisation seeking an Income Officer to join their Housing Services team. This role involves supporting residents to sustain their tenancies through effective income collection, arrears prevention and tenancy support, whilst delivering a customer-focused and proactive housing management service. Duties: Monitor customer accounts and proactively manage rent arrears. Communicate with residents regarding rent, service charges and other housing-related debts. Negotiate affordable repayment plans and support sustainable payment arrangements. Provide advice and signpost customers to relevant support agencies and welfare services. Work collaboratively with internal teams and external agencies to resolve income-related issues. Attend partnership meetings, court hearings and manage legal action processes where required. Prepare court documentation and support eviction processes as a last resort. Maintain accurate records and update housing management systems. Analyse trends and contribute to service improvements and KPI performance. Ensure compliance with relevant housing legislation, policies and procedures. Requirements: Experience working within a social housing or income management environment. Knowledge of housing legislation and welfare benefits relating to social housing. Experience representing organisations at court and understanding legal procedures. Strong communication, negotiation and relationship-building skills. Ability to work independently and manage a varied workload effectively. Excellent IT skills including Microsoft Office packages. High level of accuracy and attention to detail. Full UK Driving Licence and ability to travel independently. Experience working with housing management systems is desirable. Benefits: - Opportunity to work within a supportive and collaborative team - Training and development opportunities - Flexible and varied workload - Inclusive and values-driven working environment For more information, please call Meg Smith on or . To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
May 17, 2026
Contractor
Job Title: Income Officer Type: Full-time Location: Bristol Salary: £36,954 Hours: Full Time BRC are working closely with a housing organisation seeking an Income Officer to join their Housing Services team. This role involves supporting residents to sustain their tenancies through effective income collection, arrears prevention and tenancy support, whilst delivering a customer-focused and proactive housing management service. Duties: Monitor customer accounts and proactively manage rent arrears. Communicate with residents regarding rent, service charges and other housing-related debts. Negotiate affordable repayment plans and support sustainable payment arrangements. Provide advice and signpost customers to relevant support agencies and welfare services. Work collaboratively with internal teams and external agencies to resolve income-related issues. Attend partnership meetings, court hearings and manage legal action processes where required. Prepare court documentation and support eviction processes as a last resort. Maintain accurate records and update housing management systems. Analyse trends and contribute to service improvements and KPI performance. Ensure compliance with relevant housing legislation, policies and procedures. Requirements: Experience working within a social housing or income management environment. Knowledge of housing legislation and welfare benefits relating to social housing. Experience representing organisations at court and understanding legal procedures. Strong communication, negotiation and relationship-building skills. Ability to work independently and manage a varied workload effectively. Excellent IT skills including Microsoft Office packages. High level of accuracy and attention to detail. Full UK Driving Licence and ability to travel independently. Experience working with housing management systems is desirable. Benefits: - Opportunity to work within a supportive and collaborative team - Training and development opportunities - Flexible and varied workload - Inclusive and values-driven working environment For more information, please call Meg Smith on or . To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Job Title: Tenancy Enforcement Officer Tenancy Enforcement Officer (PO23) Department: Housing Division: Housing Needs Reports to: Team Manager Tenancy rights, advice and enforcement (PO5) Responsible for: Tasking (and mentoring) trainees, apprentices and housing assistants Lambeth is delivering an ambitious transformation of its Housing Needs Directorate, aligned to the Council Tenancy Enforcement Officer wider missions of reducing inequality, strengthening communities, and ensuring every resident has a safe, secure and sustainable home. This transformation is reshaping how we work, how we lead, and how we support residents who are often experiencing the most difficult and traumatic moments in their lives. The Housing Needs service is moving towards a prevention-first, resident-centred, trauma-informed model, underpinned by: high-quality casework and tenancy management stronger property standards and compliance improved supply and sustainable housing outcomes a stable, skilled and confident workforce a culture of learning, reflection and continuous improvement Psychologically Informed Environments (PIE) fairness, kindness, respect, integrity and accountability We are building a professionalised workforce, with clear expectations at every level, structured development pathways, and a shared competency and behavioural framework. Staff may be deployed flexibly across the directorate in response to operational pressures, and skills are designed to be transferable, with depth of knowledge increasing by level and supported through training, supervision and CPD. All roles require the ability to: work directly with residents through face-to-face interviews, home visits, property inspections, and community-based work manage telephone and digital contact with professionalism and empathy apply trauma-informed practice and PIE principles work safely and respectfully in residents homes and community settings Equality, diversity and inclusion are core to the culture and practice of the Housing Needs service. Every role in the directorate carries a responsibility to promote fairness, eliminate discrimination and ensure that our decisions, behaviours, services and outcomes reflect the diverse needs of Lambeths communities. We are committed to creating a respectful, inclusive and psychologically safe working environment in which staff feel valued, supported and able to thrive, and where residents are treated with dignity, empathy and professionalism. Expectations are calibrated to each level of leadership and influence, with senior leaders setting the strategic tone, managers 11/3/26 LR Tenancy Enforcement Officer (PO2) embedding inclusive practice in teams, and frontline officers demonstrating these values in every interaction with residents and colleagues. Role Purpose The Tenancy Rights Enforcement Officer is a specialist practitioner responsible for delivering high-quality statutory enforcement under the Renters
May 17, 2026
Contractor
Job Title: Tenancy Enforcement Officer Tenancy Enforcement Officer (PO23) Department: Housing Division: Housing Needs Reports to: Team Manager Tenancy rights, advice and enforcement (PO5) Responsible for: Tasking (and mentoring) trainees, apprentices and housing assistants Lambeth is delivering an ambitious transformation of its Housing Needs Directorate, aligned to the Council Tenancy Enforcement Officer wider missions of reducing inequality, strengthening communities, and ensuring every resident has a safe, secure and sustainable home. This transformation is reshaping how we work, how we lead, and how we support residents who are often experiencing the most difficult and traumatic moments in their lives. The Housing Needs service is moving towards a prevention-first, resident-centred, trauma-informed model, underpinned by: high-quality casework and tenancy management stronger property standards and compliance improved supply and sustainable housing outcomes a stable, skilled and confident workforce a culture of learning, reflection and continuous improvement Psychologically Informed Environments (PIE) fairness, kindness, respect, integrity and accountability We are building a professionalised workforce, with clear expectations at every level, structured development pathways, and a shared competency and behavioural framework. Staff may be deployed flexibly across the directorate in response to operational pressures, and skills are designed to be transferable, with depth of knowledge increasing by level and supported through training, supervision and CPD. All roles require the ability to: work directly with residents through face-to-face interviews, home visits, property inspections, and community-based work manage telephone and digital contact with professionalism and empathy apply trauma-informed practice and PIE principles work safely and respectfully in residents homes and community settings Equality, diversity and inclusion are core to the culture and practice of the Housing Needs service. Every role in the directorate carries a responsibility to promote fairness, eliminate discrimination and ensure that our decisions, behaviours, services and outcomes reflect the diverse needs of Lambeths communities. We are committed to creating a respectful, inclusive and psychologically safe working environment in which staff feel valued, supported and able to thrive, and where residents are treated with dignity, empathy and professionalism. Expectations are calibrated to each level of leadership and influence, with senior leaders setting the strategic tone, managers 11/3/26 LR Tenancy Enforcement Officer (PO2) embedding inclusive practice in teams, and frontline officers demonstrating these values in every interaction with residents and colleagues. Role Purpose The Tenancy Rights Enforcement Officer is a specialist practitioner responsible for delivering high-quality statutory enforcement under the Renters
