85 jobs found

Spencer Clarke Group are seeking a Community Homelessness Officer for a Local Authority Client in Southwest London. In this role, you will proactively support residents at risk of homelessness through early intervention, community-based casework, and person-centred prevention support. Duties: Deliver early intervention and homelessness prevention support to residents in the community Manage and progress a complex caseload independently and proactively Work collaboratively with partner agencies to coordinate holistic support Maintain accurate case records in line with legislation, policy, and local procedures Qualifications and Experience: The successful candidate will have the following skills / experience: Direct experience supporting clients in housing, homelessness, or community services Managing complex caseloads and delivering person-centred interventions Using case management systems and maintaining accurate records Collaborating with multi-agency teams and community partners What's on offer: Salary: 30ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK

Job Title: Housing Policy Officer Location: London Borough of Newham Term : Temp initially 3 month Rate: 21.91 PAYE Are you passionate about making a difference in housing services? We are looking for a dynamic Housing Policy Officer to help shape and enhance the lives of residents in Newham. This is an exciting opportunity to play a pivotal role in developing housing policies and driving service improvements! What You'll Be Doing: In this influential position, you will: Develop, review, and update housing policies, strategies, and procedures. Stay informed on housing legislation and national policies, applying them in practice. Collaborate with housing teams and council colleagues to elevate service quality. Gather feedback from residents and stakeholders to inform policy decisions. Support service and case reviews to identify insights and drive improvements. Draft clear reports and briefings for senior leaders and elected members. Contribute to performance reporting and regulatory submissions. Co-ordinate responses to housing policy consultations. Facilitate workshops with staff and service users when needed. Who We're Looking For: We want to hear from enthusiastic individuals with a passion for housing and public service! You should ideally have: A degree in a relevant field or equivalent experience. Knowledge of housing policy, social housing issues, and local government. Understanding of the social housing regulatory environment. You'll also have experience in: Developing or implementing housing policies and strategies. Writing reports or policy documents. Collaborating with teams and external stakeholders. Running workshops or structured engagement sessions. Managing projects and juggling priorities. Skills and Strengths: We're looking for someone who: Writes clearly and confidently for various audiences. Analyses information and data effectively. Is comfortable with numbers and performance data. Has strong IT skills, especially in MS Word and Excel. Can manage their workload and meet deadlines. Is organised, adaptable, and thrives in a changing environment. Brings a creative, problem-solving approach to their work. If you're ready to contribute to meaningful change in housing services, apply today! Join us in making a positive impact on the Newham community! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

We're recruiting an experienced Complaints and Repairs Officer to join a busy Temporary Accommodation and Resettlement service within a London local authority. This role will focus heavily on managing complaints, repairs casework and resident enquiries across temporary accommodation services. You will be responsible for investigating complaints, responding to Ombudsman and Members enquiries, liaising with residents and managing agents, and ensuring repairs and property-related issues are resolved effectively and in line with corporate policies and procedures. The successful candidate will have strong written and verbal communication skills alongside experience within temporary accommodation, housing management, property management, repairs and maintenance, or complaints handling within a local authority or housing setting. The Role - Manage complaints and repairs casework across temporary accommodation services. - Investigate Stage 1 and Stage 2 complaints in line with the council's corporate complaints policy. - Respond to Members enquiries, Ombudsman enquiries and escalated resident concerns within required timescales. - Liaise directly with residents, landlords, managing agents, contractors and internal teams to resolve accommodation and repairs issues. - Draft high-quality written complaint responses, investigation findings and case updates. - Monitor and progress repairs issues within temporary accommodation, ensuring timely resolutions and clear communication with residents. - Investigate disrepair concerns, service failures and property-related complaints across temporary accommodation placements. - Carry out property inspections, tenancy audits and follow-up visits where required. - Work collaboratively with procurement, placement and housing management teams to minimise disruption to residents. - Escalate complex safeguarding, health and safety or property concerns appropriately. - Maintain accurate records, reports and complaint logs on housing management systems. - Monitor trends and recurring issues to support service improvement and better resident outcomes. - Support the wider Temporary Accommodation and Resettlement team with accommodation-related casework when required. - Ensure all work is delivered in line with housing legislation, temporary accommodation policies and information governance requirements. Key Requirements - Experience handling complaints, repairs casework or resident enquiries within a housing or temporary accommodation environment. - Strong background in temporary accommodation, housing management, property management, repairs or maintenance services. - Experience responding to complex complaints, Members enquiries or Ombudsman cases. - Excellent written communication skills with the ability to produce professional and detailed complaint responses. - Strong verbal communication and customer service skills. - Ability to investigate issues thoroughly and manage sensitive conversations with residents professionally and empathetically. - Experience liaising with contractors, landlords, agents and internal departments to resolve repairs and accommodation issues. - Good understanding of housing standards, repairs processes and temporary accommodation challenges. - Ability to manage a busy and varied caseload effectively under pressure. - Strong organisational skills and attention to detail. - Good IT skills and experience updating housing or case management systems. - Understanding of data protection, safeguarding and resident-focused service delivery. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome calls from Complaints Officers, Repairs Officers, Temporary Accommodation Officers, Housing Officers and Property Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Tenancy Management Officer Location - Bracknell Duration - 3-4 months Hourly rate - 18.37 - 24.00 per hour (Depending on payment type) Sellick Partnership Ltd assisting a well-established housing association with the recruitment of a Tenancy Management Officer to join their neighbourhood and estates team to deliver a proactive tenancy and property management service within their patches. Purpose of the Tenancy Management Officer is: To provide an exemplary customer experience that drives up satisfaction and is achieved through a proactive and comprehensive housing management offer. Working in your patch you will be visible and approachable, understand local issues, work collaboratively, and be the trusted face of organisational accountability for the quality of homes, neighbourhoods and services we provide. You will directly deliver a range of tenancy management and neighbourhood services, collaborating with key colleagues from across the organisation as well as developing relationships with other local service providers. You will aim to sustain tenancies and ensure neighbourhoods are clean, safe and a place where our customers want to live and thrive. Key duties and responsibilities Deliver a proactive face-to-face tenancy management service, building relationships with new customers within a patch. You will support the customer journey at key stages of their tenancy such as viewings, new tenancy visits, tenancy audits, end of tenancy visits and property inspections for mutual exchanges and transfers. You will also be required to oversee complex general enquiries and provide information to support complaint resolution. Deal with applications for succession, assignment and other tenancy related matters in line with legislation, policy and the tenancy agreement. Support the Housing Project Lead with the letting of new build properties and embedding new neighbourhoods. Take appropriate tenancy enforcement action, including legal proceedings when required for breaches of tenancy including tenancy fraud, nuisance behaviour, unauthorised alterations, overcrowding and abandonment. If you feel well-suited to the role or want to discuss it further, please apply or contact Josh Meek at Sellick Partnership Ltd Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Housing Register Assessment Officer Location: Epping, Essex Contract: Full-Time, Temporary (3 Months) 37 Hours per Week Pay Rate: £19.09 PAYE / £24.44 Umbrella We are pleased to be supporting in the recruitment of a Housing Register Assessment Officer for an initial 3-month temporary assignment. This is an exciting opportunity to play a key role in delivering vital housing services within a dynamic local authority environment. Purpose of the Role As a Housing Register Assessment Officer, you will be responsible for the effective maintenance and administration of the Council s Housing Register. You will ensure compliance with relevant housing legislation, including the Housing Act 1996 (Parts VI & VII, as amended) and the Homelessness Reduction Act 2017, while delivering a high-quality, customer-focused service. Key Responsibilities Assess housing applications in line with legislation, policy, and the Council s allocation scheme, ensuring accurate banding decisions Interpret and apply housing law, case law, and statutory guidance Provide clear, comprehensive housing advice to applicants Support the Rehousing Team Manager in delivering an innovative and high-performing service Maintain accurate records and contribute to efficient, digitally focused processes Build and maintain strong relationships with customers, stakeholders, and partners Represent the service at meetings and user groups where required Skills, Knowledge & Experience Relevant qualification or equivalent experience demonstrating strong literacy and numeracy skills Experience within housing, local government, or a similar complex organisation (e.g. Local Authority or Registered Social Landlord) Strong understanding of housing legislation and policy Experience in a customer service environment Ability to analyse information and produce clear, concise written reports Excellent communication skills with the ability to build effective working relationships Understanding of safeguarding responsibilities relevant to the role Politically aware with an understanding of challenges facing local government Comfortable using technology to support modern service delivery Attendance at off-site meetings may be required (via public transport, personal vehicle, or council vehicle where available) Duties may evolve in line with service needs, consistent with the level of the role To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Could you bring your excellent project management and community engagement skills to help rural communities identify housing need and increase the pipeline of rural affordable homes in Buckinghamshire and Milton Keynes? About us At the heart of Buckinghamshire s communities, Community Impact Bucks is a locally rooted charity committed to helping communities and charities thrive. Our impact is made possible by a passionate and committed team who believe in the power of local action and understand the places and people they serve. We expect all staff to deliver activity within Buckinghamshire s communities and to bring local knowledge, relationships and contextual understanding to ensure our support is relevant, inclusive and community led. About you You will bring passion and energy to make a difference to rural communities. You will enjoy working with people and helping communities to achieve their goals. An excellent communicator, you will enjoy building partnerships and working with people from a variety of backgrounds, with a strong awareness of diversity and inclusion, and the ability to be diplomatic and take the initiative when needed. Your knowledge and experience might involve: Asset-based community development Developing and delivering activities in a community setting Lived experience of the challenges Buckinghamshire s rural communities face Experience of working in the field of housing delivery and working with local authority planning and housing teams. Training and support will be provided so you don t need to be an expert in everything. You will be part of a supportive staff team within the charity, and you will be part of a national network of Rural Housing Enablers offering peer support and shared learning. You will benefit from an interest in housing and must be able to work with Parish Councils, Housing Associations and Local Housing & Planning Authorities. Key responsibilities Support, advise and steer communities, and town and parish councillors from their initial interest in providing affordable housing, through scheme inception and pre-development phases to completion, with the aim of increasing the speed of schemes through the pre-development phase. Assist communities to identify the nature and extent of affordable local housing need in their community including, where appropriate, through a Housing Needs Survey. Assist communities to identify a deliverable site for development of affordable housing and/or secure affordable housing as part of market led schemes. Build collaborative partnerships with key partners to provide a clear pathway to a successful planning application and delivery. Partners may include, but are not limited to, local communities, parish councils, housing association staff, officers from the Local Authorities (including in their role as providers of affordable housing) and local developers. Provide project management including regular reporting on project progress against workplan and housing pipeline. Key requirements Experience of building and sustaining relationships within and across organisations and sectors, and working collaboratively. A highly capable communicator in person and in writing. Able to engage the public, local politicians, and officials on their own terms, whilst remaining independent and trusted. Experience delivering research, strategic assessment & planning, data analysis, and evaluation reports. Excellent organisational, planning and management skills, with strong attention to detail. Agile and proactive in approach to challenges and opportunities. Able to work under pressure, multi-task and meet strict deadlines. Competent user of databases and the Microsoft suite of software. Either Full British driving licence and access to private means of transport or ability to demonstrate how you will meet this requirement. Available to work evenings and weekends when necessary (in accordance with our Time Off In Lieu Policy) Diversity & Inclusion Community Impact Bucks is committed to challenging inequality and values the diversity of our communities in Buckinghamshire. We recognise that reflecting that diversity will only ever make our organisation better. We work to ensure an inclusive culture where colleagues feel welcomed and supported to succeed and thrive. We encourage applications from people of all backgrounds, particularly those from under-represented communities. How to apply For more information please download the Job Description and Person Specification below, or visit our website at Community Impact Bucks. Please apply via the CharityJob website with a CV and a cover letter explaining how your skills, experience and interests meet the Job Description and Person Specification by 9am on Tuesday 26th May 2026. We are committed to finding the right fit for this role. We will be reviewing applications and shortlisting candidates to interview as they are received. We will close this position once the right person is found.

Spencer Clarke Group are seeking a Temporary Accommodation Placement Officer for a Local Authority Client in North London. In this role, you will support homeless households by sourcing, allocating and managing suitable temporary accommodation, ensuring statutory duties are met. Duties: Source and book suitable temporary accommodation placements on a daily basis for homeless households Assess housing needs and complete sign-ups, ensuring all tenancy and housing benefit paperwork is accurately processed Manage case records on housing systems, maintaining accurate and up-to-date information in line with statutory requirements Support residents through the temporary accommodation process, including move-ins, move-outs, and difficult housing decisions Qualifications and Experience: The successful candidate will have the following skills / experience: Experience working in a busy housing, homelessness or customer-facing service supporting vulnerable people Experience of assessing needs and making decisions in line with housing legislation or organisational policy Experience of handling difficult conversations with residents or service users in a sensitive and professional manner Experience using IT systems and case management tools to maintain accurate records and manage workload effectively What's on offer: Salary: 24ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK

We're recruiting a proactive and customer-focused Resident Access Officer to join a busy housing team. This is an excellent opportunity for someone with strong administrative and customer service skills who's passionate about supporting residents and delivering excellent frontline housing services. You'll play a key role in ensuring residents receive a seamless, high-quality service - acting as the first point of contact for housing enquiries, providing administrative and project support, and helping customers access the right advice and assistance as quickly as possible. The Role Deliver a responsive and professional telephone and email service for residents and customers, ensuring queries are resolved quickly and effectively. Provide accurate information on housing services, including tenancy, allocations, rent, and temporary accommodation matters. Support residents to self-serve online and promote digital engagement where possible. Manage and monitor team inboxes, escalating complex enquiries to specialist officers where appropriate. Maintain accurate records, update housing systems, and ensure confidentiality in line with data protection policies. Provide administrative support to the wider housing team - including setting up rent and temporary accommodation accounts, maintaining housing records, and supporting projects and meetings. Assist with Right to Buy administration, property compliance records, and data entry on housing systems such as NEC and Business World. Support coordination of resident meetings and events, including minute-taking when required. Contribute to improving service processes, identifying opportunities for efficiency and better resident outcomes. Key Requirements Previous experience in a customer service or housing administration role. Excellent communication skills - both written and verbal - with a professional and empathetic approach. Strong organisational skills with the ability to prioritise workload in a busy environment. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and confident using housing or CRM systems. Good attention to detail and accurate record-keeping. A proactive attitude with the ability to work independently and as part of a team. Commitment to the values of social housing and delivering a high standard of customer care. A basic understanding of housing policies and processes is desirable (training will be provided). What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

We're recruiting an experienced Private Sector Housing Team Manager to lead a high-performing Environmental Health service within a forward-thinking London local authority. This is a senior, enforcement-led leadership role focused on improving standards across the private rented sector. You will lead a multidisciplinary team, oversee complex enforcement activity, and ensure the delivery of a high-quality, compliant and customer-focused service that protects residents and drives up housing standards across the borough. The Role Lead and manage the Private Sector Housing team, directly overseeing 4 Senior Officers and wider operational staff Manage property licensing schemes, including HMOs, ensuring compliance and identifying unlicensed properties Oversee enforcement activity from investigation through to prosecution, including civil penalties and Rent Repayment Orders Drive proactive work to identify rogue landlords and poor housing conditions including damp and mould Manage day-to-day operations, resources and performance to ensure effective service delivery Take full responsibility for team budgets (up to £1m), monitoring spend and identifying income generation opportunities Contribute to the development and delivery of the team's service plan in line with corporate priorities Monitor performance and respond to complaints, Member enquiries and scrutiny requirements Provide expert advice and guidance to senior leadership, Members and stakeholders Prepare and present complex reports for committees and high-level meetings Represent the service at internal and external meetings, deputising for the Head of Service where required Lead, motivate and develop staff, ensuring high performance and continuous improvement Build strong working relationships with internal departments and external partners including government bodies and enforcement agencies Support wider departmental objectives including transformation, compliance and service improvement initiatives Key Requirements Significant experience managing Private Sector Housing or Environmental Health services within a local authority Strong background in enforcement-led environments, including prosecutions and regulatory action Proven experience managing teams and delivering high-performing services In-depth knowledge of property licensing schemes, particularly HMOs Strong understanding of housing legislation, enforcement powers and regulatory frameworks Experience preparing reports and advising senior stakeholders, Members and committees Excellent communication skills with the ability to present complex information clearly Ability to operate both strategically and operationally, making an immediate impact Degree or Diploma in Environmental Health recognised by the Chartered Institute of Environmental Health and EHORB registration is preferred Experience identifying and driving income generation opportunities (e.g. civil penalties, RROs) is desirable Ability to work in a hybrid environment with a minimum of 3 days in the office and flexibility for site visits and occasional evening meetings What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Environmental Health Officers, Private Sector Housing Managers and Regulatory Services professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Allocations Officer Slough Contract £19.32 per hour Our client is looking for an experienced is looking for an Allocations Officer Hybrid - 2 days per week required in the office To undertake and determine eligibility assessments for potential tenants accessing the housing register to ensure the legality and suitability of every allocation. To be responsible for meeting statutory requirements, performance indicators and targets in the letting of all social housing. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Deliver a comprehensive, customer focused and high quality housing allocations service, liaising with other sections, departments and agencies internally and externally in relation to housing needs issues on behalf of home seekers Working proactively using initiative and knowledge to apply appropriate options to tackle housing need ensuring that the council s resources, including accommodation and financial resources, are appropriately used according to the needs of the home seeker, enabling them to achieve sustainable and affordable solutions to their housing needs. Maintain accurate and up to date records of the voids and lettings process as well as entering and maintaining records on the housing register using the integrated housing management IT system. This includes developing and running regular performance related reports and undertaking regular and frequent data reconciliation. Understand and work in accordance with legislation and Slough s current lettings and voids policies, standards and targets, responding to customer enquiries regarding voids and lettings, liaising with other sections and/or contractors as necessary to provide a co-ordinated response. To manage applications for social housing, including those of a complex nature and be responsible for applying the law and policy appropriately, reaching lawful and defensible decisions and ensuring that the Council s Housing Allocations Policy is implemented To ensure that each case receives a correct assessment liaising as necessary with colleagues in housing needs for acute cases and with the investigation team where cases of fraud or benefit abuse are suspected To take a lead on a particular topic and/or liaison with a partner department or agency as directed by the Housing Allocations Manager. Ensure that colleagues are briefed on relevant issues relating to the topic/liaison Provide information for new tenants about the properties and services available and ensure this information is regularly updated while liaising with tenancy management colleagues to ensure that the sign up process is efficient and informative for the client and timely in order Experience of working in a pressurised customer service environment and with vulnerable customers. Working effectively with a range of professional staff and external agencies. Maintaining computerised information management systems. Experience of working in confidential situations with an understanding of when & how to share sensitive information with customers and Experience of giving accurate and relevant information in a clear and concise manner, both in writing and verbally. Knowledge of current housing, immigration and related legislation, case law, policies and good practice including relevant Housing and Homelessness Acts. Knowledge of repairs issues to ensure that properties meet required standards Knowledge of relevant health and safety legislation and an ability to apply and enforce it, particularly in relation to lone workers. Knowledge of data protection legislation, especially relating to customer records. Knowledge of equal opportunities legislation and policy. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

We are currently recruiting for a Housing Officer to join a busy local authority team in Warwickshire. This is a fantastic opportunity for an experienced housing professional to deliver a high-quality, customer-focused housing management service to tenants across general needs properties. In this varied frontline role, you will manage a patch of tenancies, providing advice and support to residents, carrying out home visits, and working proactively to sustain tenancies. You will handle anti-social behaviour, tenancy breaches, and neighbourhood issues, taking appropriate enforcement action where required. You'll also work closely with internal teams and external agencies to support vulnerable tenants and resolve complex cases. Regular estate inspections, tenancy reviews, and involvement in community engagement will form a key part of your role, alongside maintaining accurate records and contributing to service improvements. This position requires office attendance 4 days per week, with 1 day working remotely. Due to the nature of the role, you must have business insurance for your vehicle or be willing to obtain this. If you're proactive, organised, and passionate about delivering excellent housing services, we'd love to hear from you. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

We are seeking a dedicated and reliable Emergency Accommodation Officer to join a local authority team in North London. This role involves overseeing a hostel that provides temporary accommodation for families experiencing homelessness, ensuring a safe, supportive, and well-managed environment. Key responsibilities include maintaining high standards of health and safety, with a strong focus on fire safety compliance, as well as carrying out essential administrative duties. You will also play a vital role in delivering excellent customer service, supporting residents with professionalism, empathy, and respect. The role requires flexibility, with shifts scheduled between 7:00am and 10:00pm, including weekend working. As the hostel operates 24/7, you will also be required to work some bank holidays, with time off provided in lieu. The ideal candidate will have a solid understanding of housing or supported accommodation settings, strong organisational skills, and the ability to manage challenging situations calmly and effectively. This is an excellent opportunity to make a meaningful difference within the community while working in a dynamic and supportive environment. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Your new company The services of Hays have been retained by our client, a large Housing Association based in Derry / Londonderry, to recruit a Housing Officer on a temporary basis for a period of 2 months with the possibility of further extension. Your new role You will be responsible for delivering a range of generic frontline housing management and customer services in accordance with the Association's policies and procedures including: Estate Management. Allocations and Void Management. Income Recovery / Rent Arrears Management. Anti-Social Behaviour Case Management. What you'll need to succeed To be considered for this position, you must possess: A 3rd level qualification with at least 1 year's relevant experience in a customer-facing role with account management experience, or; A Level 3 qualification or equivalent with a professional housing qualification and at least 1 year's relevant experience in a customer-facing role with account management experience, or; A Level 3 qualification or equivalent with at least 2 years' relevant experience in a customer-facing role with account management experience, or; A minimum of 3 years' experience working as a Housing Officer. Additionally, you must have: Experience in the business use of Microsoft Office packages including Outlook, Word and Excel. A full current driving licence and access to a car. Ideally, you will possess: Knowledge of working practices within housing organisations providing social housing. Working knowledge of the welfare benefit system and e-benefits. Working Knowledge of NIHE HMS system. What you'll get in return This position offers an immediate start and the opportunity to work with an established Housing Association. You will be paid via Hays on a weekly basis. What you need to do now Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Housing Options Officer Homeless Services Birmingham / Solihull £26.50 Umbrella Full-Time Hybrid Temp Are you passionate about preventing homelessness and supporting vulnerable individuals? We are working with a well-established housing provider seeking an experienced Housing Options Officer to join their Homeless Services team on an interim basis. This is a hybrid role, combining office-based, home working, and community-based support. Vacancy Brief Role: Housing Options Officer Contract: Interim (initial short-term assignment) Hours: Full time Monday to Friday Working Pattern : There is no WFH. it is likely the successful candidate will be out in the district or in the office on average 4 days a week Location: Birmingham / Solihull (office, home & community-based working) Pay Rate: £26.50 Umbrella Compliance: DBS not required T ravel: Full UK driving licence & access to a vehicle essential Key Responsibilities Provide frontline housing advice to individuals and families at risk of homelessness Assess applications in line with the Housing Act 1996 and Homelessness Reduction Act 2017 Manage a caseload from initial contact through to resolution, including complex cases Develop personalised housing plans focused on prevention and relief of homelessness Secure suitable accommodation options including temporary and long-term housing Conduct home visits, office interviews, and attend multi-agency meetings Support vulnerable clients with a range of needs including mental health, domestic abuse, and substance misuse Work collaboratively with external partners including local authorities, landlords, and support services Maintain accurate case records and ensure compliance with legislation and policy Skills & Experience Required Experience working in Housing Options / Homelessness / Housing Advice Strong knowledge of homelessness legislation and statutory duties Experience managing complex caseloads in a fast-paced environment Ability to support vulnerable clients and handle sensitive situations Strong assessment, decision-making, and problem-solving skills Excellent communication and organisational skills Experience working with multi-agency partners IT literate with case management systems What This Role Offers This is an excellent opportunity to join a busy and supportive team where you can make a direct impact on preventing homelessness and improving outcomes for vulnerable households. Housing Options Officer Homelessness Housing Advice Homeless Prevention Housing Act 1996 Homelessness Reduction Act 2017 Temporary Accommodation Housing Needs Local Authority Social Housing Tenancy Sustainment Safeguarding Domestic Abuse Rough Sleeping Vulnerable Adults Case Management Multi-Agency Working Housing Solutions

We are recruiting on behalf of a South London local authority for a Senior Disrepair Specialist Officer to support the operational delivery of Awaab's Law. This role is critical in ensuring all emergency hazards are identified, reported, and resolved within 24 hours of notification. You will manage a small team delivering both proactive and reactive administrative support to the disrepair service, working closely with repairs partners, customer services, back-office, and operational teams. Acting as the key liaison for disrepair queries, you will support the Disrepair Manager by providing expert guidance and ensuring accurate diagnosis of disrepair cases across council housing stock. The post holder will play a central role in connecting front-line and back-office services, enabling clear communication and efficient responses to residents. You will champion a collaborative "One Team" approach to resolve complex cases and complaints, ensuring compliance with Awaab's Law and its escalation timeframes while driving continuous service improvement. Key responsibilities include supervising and coordinating team members, leading regular one-to-ones and team meetings, and maintaining strong performance management and wellbeing support. You will be responsible for meeting reporting deadlines, attending stakeholder meetings, and managing workloads to achieve targets across time, cost, and quality. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

ASA Recruitment's client, a Public Sector organisation in Glasgow, are currently looking to recruit a Housing Project Officer, for an initial 3 month contract (with potential extensions) on a rate £21.56 - £23.95/hour PAYE (based on experience). The Role Our client is looking for an enthusiastic and organised professional to assist in the development, management and delivery of our client's new build affordable housing programme. This will include supporting the identification of development opportunities, project management of the programme through to completion and monitoring and reporting on progress to a range of stakeholders. Responsibilities Assist the Senior Development Officer/Project Manager take forward agreed sites by liaising closely with the organisation's statutory authorities, private developers and housing services colleagues. Ensure that proposed new developments meet housing need and demand by liaising closely with colleagues responsible for the local development plan and local housing strategy. Liaising closely with Finance colleagues to ensure that new build proposals are financially viable. Assisting the delivery of the organisation's new build programme by: Briefing and appointing design teams/contractors and reporting on consultant/ contractor performance. Ensuring design proposals comply with ERC's standard design guide and specification, Housing for Varying Needs and Scottish Building Regulations. Monitoring and reporting on development spend v budget. Assisting in the procurement of design and construction works. Preparing of grant funding bids and inputting tender applications and grant claims to the Scottish Government's HARP portal. Maintaining administration systems in relation to new build. Attending design team and site meetings, liaising with consultants and contractors to agree final account. Undertaking post development completion reviews and identifying ways for improving future developments. Liaise with Housing Management colleagues to maximise input into proposals and develop/ refine handover procedures. Regularly update finance colleagues on spend against budget and anticipated development completion dates; ensure ERC's Community Benefits officer is aware of new build development programme in order to maximise community benefits. Support the handover of new developments ensuring that the organisation receives all relevant documentation and information required for the effective management and maintenance of the new properties, and to minimise any void period between handover and occupation. Ensure the defect period is managed effectively and reported defects are dealt with within agreed timescales. Ensure compliance with ERC's procurement policies and relevant guidance issued by Scottish Housing Regulator, Scottish Government and ERC's internal auditors. Regularly review ERC's design guide and specification to ensure it remains fit for purpose, incorporates best practice and customer feedback. Assist the Senior Development Officer/Project Manager prepare reports for senior management, elected members on project viability, progress and final account. Remain informed on emerging housing development policy and practice. Liaising with other services and external agencies including Housing Associations and the Scottish Government on strategic and new build housing matters. Any other duties as deemed appropriate by the Head of Service or Manager. Essential Skills & Experience Experience of new build projects from inception to completion. Experience of working in a social housing environment. Experience of risk management and risk mitigation. Experience of working with performance indicators and targets. Experience of dealing with legal issues e.g Section 75 agreements. Experience of procuring construction works and services. Good understanding of construction industry legislation and Scottish Government grant requirements. Strong analytical/problem solving skills. Strong IT and report writing skills. Excellent interpersonal skills with the ability to communicate effectively with people at all levels. Ability to prioritise own workload. Good negotiating and influencing skills. Educated to degree level or equivalent. Desirable Skills & Experience Construction related qualification- project management, architecture, quantity surveying, planning or other appropriate discipline. Full Driving Licence. Membership of professional relevant body. Experience of dealing with legal issues e.g Section 75 agreements. Experience of procuring construction works and services.

Senior Social Work Practitioner GRADE: ME13with London Weighting and two increments for AMHP work DIRECTORATE: Adult Social Care Integrated Care & Public Health HOURS OF WORK: 35 RESPONSIBLE TO: Team Manager (LINE MANAGER) ACCOUNTABLE TO: Service Manager Head of Service, Mental Health RESPONSIBLE FOR: Social Work Staff, Support Workers, students or trainees as required LIAISES WITH: Multi Professionals, including in the Mental Health Trust - Inpatient and Community Services. Housing, Public Health. Adult, Older People and Children's Social Care and Health Services. Primary and Secondary Care Services. Statutory and non- Statutory Services OVERVIEW OF THE POST To provide advice consultation and professional supervision to a group of specialist mental health social care staff To be a lead practitioner in the team, ensuring the provision of a high quality and safe specialist mental health service to the defined service user group. The post holder will be expected to deliver a range of evidence-based interventions which will promote strengths base approach, social inclusion for this group of service users, who Experience low, moderate or severe or mental health issues. The post holder will work in partnership with a range of other services which may include EIS, Home Treatment Teams, Integrated Recovery Hubs Older People, Integrated Recovery Hubs (IRH), Acute, Inpatients Services, Voluntary and independent and community services. The principal purpose is to provide a person cantered approach, focusing on Strength, ability, and the resident existing networks The senior will be relied on to lead by example The Postholder will practice to the Department Social Work Model and guide colleagues in the team in this framework The post holder will work within the safeguarding adults and safeguarding children frameworks across the London Borough of Merton Able to act consistent with the Values of the Council KEY TASKS AND RESPONSIBILITIES Foster recovery through empowerment of Residents and carers by involving them in the planning of their care Establishing and maintaining consistent supportive relationships, which encourages increased self-determination and responsibility for service users and their care. Offer a range of evidence-based interventions and risk management approaches enabling the residents and carers to reduce and manage symptoms and high-risk behaviour. Offer practice guidance to colleagues in the team Be proactive, innovative and creative in delivering care, enabling the facilitation of service user's recovery. Engage residents and carers in relapse prevention and crisis planning providing intervention that maximize the ability to resolve crisis and prevent hospitalization. Support early discharge from both inpatient and Home Treatment Team by providing regular, formal reviews. Deliver a collaborative and responsive service through practice that is dictated by service users/carers intelligence and experience of their own situation . Display expertise in understanding and applying Social Care, Mental Health, Mental Capacity legislation and guidance. Display awareness of the wider range of Social Care legislation and policy, Be creative in ensuring information and advice is delivered in manner that will be receptive to others Act as Case Manager to a defined caseload of service users. Respond swiftly to crisis, providing intervention to prevent admission. Work closely with Carers. Ability to act independently carrying out function on the team's Duty system while also seeking to consult with seniors as required Recognize racial, cultural, sexual preference and linguistic differences. Ensure that record keeping/documentation reflects, prescribed departmental expectation. Maximize the use of resources within the team and available in the community. Have an understanding and work with the mental Health trust and Integrated Commissioning Board. Carry out the responsibility of being part of the Lead group in the service Ensure that care and support plans are reviewed and updated to take into account of the most recent information regarding Residents and Carer needs. It should reflect their views, their voice . Undertake risk assessment/management and positive risk taking by developing genuine interventions with those you are working with Carry out SAM or Enquiry Officer Duty under Safeguarding procedures, as appropriate Ensure activity/contact is entered promptly on Mosaic, conforming with Department Recording requirement. Provide carers assessment and care plans or support their production Work with Brokerage, mental health Social Work Service process to implement Care Packages, including personalised budgets, in the community. Knowledgeable about financial implications of the Care Act 2014, and Departmental policy and procedure arising from this Guide colleagues to ensure discussion regards Financial implication of the Cre Act are discussed with residents and Carers 3. KEY RELATIONSHIPS Maintain professional relationships with other agencies, e.g.,; Neighbourhood Services, Police, Probation Service, Education, Advocacy, PALS, Benefits and Voluntary Services to ensure provision of a quality package of care and service delivery for the service users and their carers. 4. SERVICE DEVELOPMENT AND DELIVERY Participate in service development and partake in the evaluation of the quality of service delivery. Support and facilitate initiative in developing service user's participation groups. Assist in planning, undertaking and evaluating specific projects related to clinical practice within the community. 5. MANAGEMENT/ AUDIT Implement and participate in orientation and local induction programmes for staff. Achieve and demonstrate agreed standards of personal and professional development within the agreed time scale. Participate in research, audit reviews and other initiatives in accordance to expected Governance. Be responsible for ensuring that accurate records are kept in accordance with Council policies and legal requirements. Report all complaints and or incidents in accordance with Local Authority procedures and ensure that the line manager is informed. Actively contribute to the development and review of policies and procedures based upon best practice. 6. TRAINING Ensure that own knowledge and skills are constantly updated. Attain appropriate levels of computer literacy Facilitate students achieving their competencies relevant to their outcome. Attend mandatory training as outlined by Trust policies. Undertake training as necessary in line with the development of the post, through continuous Professional Development Be an approved mental health practitioner, providing assessments as required by the mental health act. Or willingness to undertake AMHP training if required Undertake SAM training and practice as a SAM 7. PROFESSIONAL To participate in the AMHP Duty rota, providing a source of support and advice to those undertaking duties under the Mental Health Act 1983, and to provide specialist cover as necessary. Have a working knowledge of current appropriate legislations - The Children's Act, Care Act (2014), Carers legislation and the Mental Health Act (1983) and other relevant legislation. Be aware of and adhere to Local Authority procedures. Set own objectives through Appraisal, work towards achieving these Deliver and engage in regular professional supervision. Adhere to and work within the guidelines of own professional code of practice. Maintain registration of care profession and membership in relation to the relevant professional qualification Act as a positive role model for colleagues. Ensure that full regard is taken of the dignity, individuality and well-being of residents and carers. Be accountable for own practice and take every reasonable opportunity to sustain and improve knowledge and professional competence. Advocate and promote self-advocacy for service users/carers. 8. COMMUNICATION AND WORKING RELATIONSHIPS Communicate effectively with other members of the service pertaining the assessment, care plan, risk factors, relapse signature, sign of deterioration in service user's mental and physical conditions. Ensure that information of a sensitive and contentious content is handled with professionalism and communicated appropriately to clearly identified persons. Respond to emergency situations in a clear and supportive manner showing sensitivity and direction at all times. 9. CONFIDENTIALITY In the course of your employment you will handle confidential personal information You must not read, discuss, disclose or pass on confidential information unless it is necessary in the pursuance of your legitimate duties. Unauthorized disclosure of such information will be treated as a serious disciplinary matter. In addition it is important that you realize that if this confidentiality is breached, this may result in civil proceedings or a criminal prosecution. 10. HEALTH AND SAFETY . click apply for full job details

Principal Officer - Housing Strategy Location: Swinton, Greater Manchester (M27) Job Type: Hybrid (minimum 2 days per week office-based) Salary: Umbrella: £32.04 - £34.22 per hour, PAYE: £25.14 - £26.78 per hour Start Date: ASAP Join the Housing Strategy Team at Salford City Council during a pivotal time. We are seeking an experienced and driven Principal Officer to lead on the development, delivery, monitoring, and reporting of housing and homelessness strategies and policies that significantly impact residents' lives. Day-to-day of the role: Lead the development of a supported housing needs assessment, strategy, and delivery plan. Design and implement a monitoring and reporting framework to track progress and outcomes. Ensure compliance with the Supported Housing Regulatory Oversight Act. Manage and prioritise multiple workstreams to meet tight statutory deadlines. Use data collection and analysis to inform evidence-based strategy development. Drive a partnership approach, working collaboratively with internal teams and external partners. Lead meaningful stakeholder engagement, including with people with lived experience, providers, and key partners. Produce high-quality written reports, strategies, and briefings for a range of audiences. Required Skills & Qualifications: Proven experience in strategy development, ideally within local government or housing-related services. Strong understanding of housing and homelessness issues. Demonstrable ability to work to tight deadlines and manage competing priorities. Excellent written and verbal communication skills. Experience of data analysis and using evidence to inform policy and strategy. Strong stakeholder engagement skills, with the ability to work across organisations and sectors. Ability to use initiative and operate effectively in a fast-paced environment. Benefits: Hybrid and flexible working options (subject to service needs). The opportunity to lead high-impact strategic work that improves residents' lives. A supportive, inclusive workplace culture built on the values of Pride, Passion, People, and Personal Responsibility. Commitment to equality, diversity, and inclusion, and to helping employees thrive. To apply for the Principal Officer - Housing Strategy position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.

We are recruiting on behalf of a local authority for an experienced Housing Allocations Officer to join a high-performing team responsible for delivering fair, transparent and legally compliant housing services. This is an excellent opportunity for a skilled casework and complaints professional to apply their expertise in a regulated, customer-focused environment, supporting individuals and families in accessing housing services. About the Role You will manage a varied and often complex caseload, ensuring housing applications, allocations and associated enquiries are handled efficiently, sensitively and in line with policy and legislation. The role requires strong analytical ability, sound judgement and a commitment to delivering high-quality outcomes, particularly when dealing with vulnerable individuals or sensitive cases. Key Responsibilities of a Housing Allocations Officer: Manage housing applications, assessments and allocations in accordance with legislation and local policy Investigate and resolve complex or escalated housing cases, complaints and disputes Produce clear, accurate case records, decision letters and reports Ensure compliance with regulatory frameworks, safeguarding requirements and service standards Liaise with internal teams, external partners and stakeholders to support effective service delivery Identify trends, risks and service issues, contributing to continuous improvement initiatives Support customers with empathy and professionalism, particularly in sensitive or high-risk situations About You: Experience managing complex, high-volume caseloads Excellent written communication skills, including report writing and decision-making documentation Strong understanding of fairness, compliance and evidence-based decision making Ability to handle sensitive situations with empathy and professionalism Analytical skills with the ability to identify trends and improve service delivery Experience working with vulnerable individuals and applying safeguarding principles Desirable Experience for this Housing Allocations Officer role: Experience within housing allocations, homelessness services or local government Knowledge of relevant housing legislation and policy frameworks Background in complaints handling, investigations or legal/regulatory work Role Benefits: Hybrid working - 2 days in the office 3 days WFH In person training provided Competitive hourly rate 5 month contract If this Housing Allocations Officer position is of interest, please apply or contact (url removed)