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Event Operations Director (Golf Experience Essential) Application Deadline: 29 May 2026 Department: Event Operations Employment Type: Permanent - Full Time Location: London Description ABOUT 54GROUP 54 is a sports and entertainment agency operating across five regions and nine offices: United Kingdom (London), Europe (Sotogrande, Spain), MENA (Riyadh, Saudi Arabia & Dubai and Abu Dhabi, United Arab Emirates), APAC (Singapore, Vietnam & Adelaide, Australia) and USA (West Palm Beach, Florida). It works with rights holders, governing bodies, developers, household brands and major investors who share its belief in the power of sport. 54 comprises three service areas each consisting of two divisions: Strategic Advisory (Consultancy and Data & Insights), Asset Optimisation (Operations and Commercial) and Activation & Engagement (Events and Marketing). At its core, the company has an unwavering belief in embracing the opportunities offered by pushing at the edges of conventional wisdom. Since its inception, 54 has gained significant recognition for its rapid growth and innovation in the golf industry. The company was named the 4th and 12th fastest-growing company in the United Kingdom by the Sunday Times Virgin Atlantic Fast Track 100 in 2019 and 2020, respectively. Additionally, 54 was ranked 171st in the Financial Times' FT1000 list of the fastest-growing companies in Europe in 2021 and has been honoured five times consecutively as 'Golf Business of the Year' at the World Golf Awards, most recently in November 2024. ROLE OVERVIEW The opportunity exists for a dynamic, motivated and experienced Event Operations Director with experience in Golf Events to join the 54 team, to oversee, lead and grow the Event Operations team regionally and to support the company's growing international portfolio of professional events. The candidate will be responsible for all aspects of the Operational delivery, including, rightsholder, partner and client liaison, budget and project management, operations, production and logistics. An understanding of the professional sports event ecosystem specifically within Golf, its stakeholders, rightsholders and suppliers is an advantage but an ability to navigate and learn about the global events environment is also sufficient for the role. The events portfolio is expanding into new sports and territories and therefore, experience in producing a wide range of major sports events is an advantage. The desired candidate must boast extensive international event experience, strong personal motivation, demonstrate innovative and forward-thinking practices, and be comfortable working remotely as well as at the Company's Offices. As a senior role in the 54 events division, the candidate must have extensive project management experience, with a track record of delivering multiple events successfully within tight and competitive deadlines. The candidate must be comfortable managing a variety of relationships and have the ability to travel and work in a variety of different environments and cultures. KEY ROLES AND RESPONSIBILITIES Strategy & Planning Create and review key operational planning documents to ensure smooth and successful implementation and delivery across multiple projects Design, implement and evaluate standard operating procedures (SOPs) relating to operational event delivery for continuous improvement Future planning and manage human resource within Operations across all events regionally Liaise with Event Directors and other key internal stakeholders to ensure SOPs are fit for purpose Management and review of the event delivery budgets across the event portfolio Liaise with internal legal and HR teams, and external H&S consultants to maintain best practice in insurance, legal and health and safety across international event portfolio Collaborate effectively with Procurement Manager and international Operations Directors to deliver cost efficiencies and high quality of product or service across events Support across supplier negotiations, requirements, and services Keep up to date with the latest innovations in event operations Leadership & Co-ordination Be an excellent communicator and team player Liaise regularly with other departments to ensure alignment Contribute regularly, provide good insights and support in event planning meetings Encourage and develop best-practice across the business Always create a positive team culture, providing support where required and creating clear development pathways for team members Lead a team of skilled professionals to deliver a wide range of activities ensuring high standards Act as a mentor, coach and support network for immediate and extended teams Must be willing to travel to oversee and/or support on international events - circa 16 weeks Operational Delivery Create and review key operational planning documents to ensure smooth and successful implementation and delivery across multiple projects Implement standard operating procedures (SOPs) relating to operational event delivery as required to ensure the event operates within 54's Global Event Operations Framework Own & lead on event operations delivery and execution of specific allocated events Oversee the build, design and usage of key operational documents including CAD Plans, Operational Schedules, Budgets and Logistics plans in line with 54 Event Operational standards Implement, oversee and operate at all times according to the Event Operations Safey & Risk Management System and within 54's Event Operations Risk Management Standards Conduct regular meetings within the operations team on the event ensuring all key areas and specialties are aligned and delivering as required Act as a subject matter expert or key expert across the range of event operations services including site & infrastructure, site services, technical production, safety and risk, branding and signage and/or general support services Oversee and lead safe operations onsite, ensure the highest safety & security standards are adhered to at all times and that work is always conducted in a safe manner Drive world class, event operations standards in all aspects of delivery Proactively monitor, prosecute and report on event delivery, working with the Head of Event Operations to remedy issues before they occur. Monitoring & Evaluation Concise updates to the Head of Event Operations, the leadership team and stakeholders in a timely manner about event delivery and status Ensure project management tools are used consistently and effectively at all times Produce clear and concise reports for senior management and client review in a timely manner. Including but not limited to budget reports, resourcing and post event reporting SPECIAL SKILLS/EXPERIENCE/APTITUDES NEEDED Be an excellent communicator and team player, Comfortable talking to stakeholders at all levels Have a passion for sport Accountable and a problem solver Promotes trust and respect within the team Leads by example Flexible and adaptable Collaborative and a good contributor in a team setting Innovative thinker Proficient in Excel, Word and PowerPoint Strong understanding of managing budgets and conducting RFP's & RFQ's Valid driver's license. Proficiency of AutoCAD would be an advantage Performed in a Golf environment SALARY AND BENEFITS Competitive Salary Annual Discretionary Company Bonus - up to 8% - 3% Company & 5% Individual Pension scheme Life Assurance Income Protection25 days annual leave (+ public holidays), pro-rated & Birthday off Increased annual leave with years of service Employee Assistance Program (EAP) Private Healthcare Enhanced Parental Leave Staff clothing Working hours will be from 09.00 to 17.30 with an hour taken for lunch between 12.00 and 14.00

An exciting opportunity to join Heriot Watt University as our Employee Relations Manager. This role will build on strong relationships with managers and employees and also with our recognised trade unions and representatives leading on employee relations. Location: Based in Edinburgh Salary: Grade 8 £47,389 - £58,225 Reward and Benefits: 33 days annual leave, plus 9 buildings closed days for all full time staff (part time workers pro rata their FTE). Use our total rewards calculator: to see the value of benefits provided by Heriot Watt University. About our School/Directorate and Team Covering all University Campuses internationally, the HR Directorate provides a range of strategic and operational HR support and guidance to the leaders, managers and employees of the University. The services cover the full employee cycle from the point of attracting staff as potential employees, through their recruitment and induction, career development and reward and recognition. There are HR colleagues based in Edinburgh, Dubai and Malaysia organised around six divisions: Talent Acquisition, Professional & Organisational Development, Reward & Wellbeing, People Partnering, Shared HR Operations and Payroll. Context and Background Leading the employee relations team, this role will continue to develop the strong work undertaken in managing the relationships and ensuring positive engagement with our recognised trade unions and representatives, during a period of considerable change and challenge at the university and sector in general. The University works with four trade unions: University and College Union (UCU), UNISON Unite and EIS. The role will be a subject matter expert in employment law and practice and will have a key role in the continued development and management of advice given to line managers and employees in employee relations cases, as well as leading on more complex cases. It will also provide assurance for the HR leadership team on current and changes in employment law and practice, providing direction and advice to HR colleagues on policy change and development. Purpose of Role Lead on Employee Relations matters, including engagement with trade unions and the management of the formal consultation (and negotiation where appropriate). Take lead responsibility for assessing current and future employment legislation, keeping updated on best practice and higher education sector trends, providing guidance and recommendations as a subject matter expert. Be a subject matter expert in employee relations cases such as discipline, grievance and performance management. Provide overarching guidance and assurance of policy development work, ensuring that all policies are in line with good practice and employment legislation. Summary of Key Duties and Responsibilities Actively develop the relationship with the trade unions in the UK, promoting positive partnership working and a culture of open, timely and meaningful consultation. In times of industrial action, lead on related processes including but not limited to accurate recording of strike activity / ASOS and management of related processes. In any large scale organisational change programmes, lead on the administration and technical requirements of such programmes. Provide advice on complex individual cases, ensuring that University policies are followed and managers and impacted staff are supported throughout. Support cases that could or do result in Employment Tribunal proceedings, providing a strategic approach to the management of claims, with guidance and support from the Head of HR Operations. Line manage and/or manage project work which may include project teams from across the University. Be an integral part of a review of how ER case work is managed, seeking to deliver an effective and efficient service and way of working. Collaborate within HR and with the trade unions (and other stakeholders) to improve the quality and coverage of HR policies, ensuring they are fit for purpose. Collaborate with the Employee Engagement team and other stakeholders around improving the staff experience. Assist in the devising and implementing of in house training for managers on relevant subjects. Assist in the devising and implementing of in house training for HR colleagues in specialist knowledge. Draft reports and prepare project updates. Aid in further developing key statistics and reports on ER activity. Manage Joint Union and Management meetings agendas, notes and actions. Manage Joint Policy Trade Union meeting agenda, notes and actions; lead on key ER projects. Manage the policy review plan, providing advice and guidance to policy owners. Education, Qualifications & Experience Essential Educated to first degree level or equivalent or equivalent practical experience in the workplace. Experience of working in a unionised environment with a track record of building effective partnership style relationships. Ability to persuade, motivate and lead others; competent in the use of relevant IT packages - particularly confident in producing, manipulating and interpreting data. Demonstrable substantial professional expertise in employee relations and relevant employment legislation and best practice. People management experience, setting goals and standards, guiding and coaching colleagues, including ideally experience of operating in a matrix structure. Strong written communication skills - ability to prepare papers and presentations. Demonstrable excellent customer service. Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment. High level project management, planning and organisational skills with the ability to prioritise major developments and to function effectively in a pressured environment. Employment law subject matter expertise, knowledge and practical experience. Desirable Experience of working on major organisational change programmes as either a senior business partner or ER lead. Professional qualification or membership of a professional body (CIPD). Experience of working in higher education or a similar public sector unionised environment. Equality, diversity and flexible working Heriot Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are about maximising potential and creating a culture of inclusion for all. Heriot Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website and also our award winning work in Disability Inclusive Science Careers We welcome and will consider flexible working patterns e.g. part time working and job share options. Use our total rewards calculator: to see the value of benefits provided by Heriot Watt University.

Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene and driving sales. Responsibilities Giving great customer service by helping customers with various transactions across the store Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements Working with your team to maintain the cleanliness and upkeep of your store You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service- an ideal opportunity to gain more skills and experience Who we are looking for You have a passion for delivering a great customer experience, serving everyone with a smile Experience within a customer facing role and have a passion for working within hospitality You work well within a team, builds relationships and have fun, whilst celebrating success You show up to work on time, well presented and bring your can do and hardworking attitude along with you You are eager to learn new skills and gain new experiences You flourish in a busy, fast-paced environment Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers What we offer Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform Access to Dobbies Academy - continue your development with our eLearning platform and development programmes Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers About us At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.

Location: Hybrid working from the London office (Mondays, Wednesdays and Thursdays), with 2 days working from home (Tuesdays and Fridays) ideally. If not possible, one day per week in the London office (Thursdays) will be considered as the minimum. Reporting to: VP Product & Operations About Paloma Paloma's mission is to make children's autism and ADHD assessments and care available on the NHS within 4 weeks of GP referral. We believe the NHS can offer quick access to these services, and Paloma is achieving this by redesigning care pathways, developing new software & AI tools, and investing in clinicians' learning & development. We are growing our team purposefully to meet the need for NHS autism and ADHD care, and since launching, we have: Grown our fantastic team to over 100 people, and are hiring 100 more over the next 12 months Raised £5m pre-seed funding from leading healthcare investors (Triple Point Ventures and Heal Capital), helping us to invest in our technology and our team Achieved financial sustainability How is Paloma Health different from other Neurodevelopmental providers? We are clinically-led, Care Quality Commission (CQC) registered, and continuously improve our outcomes and family experiences. Our in-house product & engineering team ensures we can: Give families a more consumer-like experience of healthcare Free our clinicians from documentation to focus on supporting families Our strong culture, including transparency, a sense of community, and supporting staff career development The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years! Being backed by leading healthcare investors allows us to move fast The Opportunity We are looking for a Head of Operations to lead and scale our operations function. This is a high-impact role where you will be responsible for a rapidly scaling operations function of 80 people, including our Care Delivery team (Team Managers, Autism and ADHD Clinicians, including assessors and prescribers), the Care Coordination administration team, and our Scheduling, Safeguarding, and Governance teams. Your mission is to ensure that as we scale to help thousands of families, our service remains high-quality, safe, and efficient. Your role is orchestrating this complex function, ensuring that every step of our care pathway-from the NHS referral to exit-is working in perfect sync. About you You are a leader of leaders: You have a proven track record of managing large, multi-tiered teams. You know how to motivate and develop managers who, in turn, manage our Delivery Team, Care Coordinators, Scheduling, Safeguarding and Governance Teams You thrive at scale: Managing a rapidly growing team of over 80 people doesn't intimidate you; you have the organisational skills to keep a large workforce aligned and productive, and are excited to grow the team significantly more. You are a systems thinker: You see how a change in scheduling impacts care delivery, and how an update in governance affects the Care Coordination Team. You manage the "ripple effects." You are operationally rigorous: You thrive on metrics and KPIs. You use data to identify capacity bottlenecks or potential safeguarding risks before they become issues. You are empathetic but decisive: You understand the high-stakes nature of healthcare and can make calm, authoritative decisions that balance patient safety with operational speed. You are adaptable: You are comfortable working in a dynamic environment and embrace the fast-paced change of a growing organisation. You are mission-driven: You are genuinely excited about using technology and innovation to solve the NHS waiting list crisis. You are a hands-on leader: You are willing to dive into operational details and drive tasks yourself when necessary to support and unblock your team. Responsibilities: Oversee the integrated Operations function, including: Providing strategic direction to the managers of Delivery, Scheduling & Capacity, Safeguarding, and Governance. Represent the Operations function at a senior level and work cross-functionally with relevant function leads. Maintain accountability for the function's performance and culture. This includes: Building relationships and data dashboards (with our Business Intelligence Team) to help you identify operational red flags and address them before they impact service delivery. Building a culture of continuous learning, mentoring your direct reports to become the next generation of senior leaders at Paloma. Ongoing optimisation and refinement of operational processes together with the relevant teams and stakeholders, for example: Administrative processes, e.g. NHS GP referral processing Defining the strategic "math" of the service, ensuring you always know the demand forecast and manage scheduling/hiring to meet NHS targets while maintaining staff well-being. Ensuring our safeguarding protocols are deeply embedded in every team member's daily workflows. Develop robust structures, documentation, processes and communication loops to: Grow the team without losing quality or culture. Ensure a 'single source of truth' for all operational workstreams documentation Maintain and implement high-quality policies for complaints, contested outcomes, and quality assurance. Qualifications and experience: Required: At least 7 years of operational leadership experience, specifically in environments with high headcount and complex delivery requirements (e.g., health or other large-scale service operations). Proven experience overseeing multi-tiered teams (managing 5+ direct reports who each manage their own large teams). Advanced experience in managing capacity and scheduling for a large, varied workforce. A track record of "productising" operations-taking a growing service and building the robust structures needed to support 100+ staff members. Demonstrable experience of a commercial mindset, meeting financial targets, understanding trade-offs within budgets, and managing team budgets. A proven ability to balance high-level strategy with a "lead from the front" mentality, diving into the details to solve problems on the ground. Proven experience in being data-driven with decisions, prioritisation, and comfortable providing detailed updates to wider stakeholders at all levels of the business. Experience managing a mixed team of clinical and non-clinical staff Experience leading a large team through periods of rapid organisational change, e.g. a fast-paced startup/scaleup environment where roles and processes evolve quickly. Experience in Data Protection and Data Protection Officer responsibilities Studies have shown that women and people from ethnic minority groups are less likely to apply for jobs unless they meet every qualification. Paloma is dedicated to building a diverse and top performing workplace, so if you're excited about this role but your past experience doesn't align with all the qualifications, we strongly encourage you to apply. You may be just the right candidate for this role or others! You will be part of a mission driven organisation that's transforming access to autism and ADHD care in England. For all employees, we offer: A strong and positive culture that prioritises staff well being, transparency, and career development. Protected time and budget for team connection, learning, and community building. Competitive compensation, including: Salary of £80,000-90,000, depending on experience and working location Annual salary reviews, ensuring they are competitive Private medical insurance and Employee Assistance Programme (planned in 2026) A unique annual leave benefits package which includes: 34 days of annual leave. This includes eight bank holidays and your birthday off. Option to buy an additional 5 days per year (giving you 39 days per year) An additional 10 days of paid sabbatical leave every three completed years of service (which means 44 days of leave in year four at Paloma!) 2 days per year of special leave, for those moments that happen in life, whether personal or family related Additional benefits include: A premium performance company laptop Equity compensation through Share Options in Paloma Health for employees working at least 32 hours per week with Paloma. NHS discounts, including the Blue Light Card (as we are an NHS provider). Equality & Diversity Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic. Accommodations We're glad to accommodate candidates who need adjustments throughout the hiring process. We encourage you to be open about the adjustments you need, so we can adapt our interview process accordingly. Safer Recruitment & Pre Employment Checks Paloma Health ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation. As part of our pre employment checks, you will be asked to complete a Disclosure and Barring Service (DBS) check. Depending on your role within the business . click apply for full job details

SAP SuccessFactors Talent Consultant About NTT DATA Business Solutions: NTT DATA Business Solutions Group (NDBS) is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing. As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations. Our clients trust our deep experience and proven approaches - all around the world. Role Overview Join NTT DATA Business Solutions as a SuccessFactors Consultant specialising in Talent modules. In this role, you'll work with clients to deliver high-quality implementations of SAP SuccessFactors Talent solutions including Succession & Development, Compensation, and the emerging Talent Intelligence Hub. You'll help organisations transform their talent strategies through innovation, intelligent automation, and data-driven insights - including the latest in SAP AI and Joule-powered user experiences. Responsibilities Deliver impactful SAP SuccessFactors Talent projects, ensuring quality implementation of modules such as Succession & Development, Compensation, and Talent Intelligence Hub. Act as a subject matter expert (SME) in Talent modules, guiding projects through all phases including discovery, solution design, configuration, testing, and deployment. Explore and apply AI use cases within Talent modules Build strong, collaborative relationships with clients and stakeholders, providing trusted advice and promoting long term solution adoption. Contribute to the integration of Talent modules with Employee Central and other SAP solutions. Participate in business development, solution planning, and proposal creation to support continued practice growth. Facilitate workshops, create design documentation, and configure solutions in alignment with business needs and SAP best practices. Keep up to date with the latest SAP innovations, including roadmap updates for AI and Joule, and contribute to team knowledge sharing and thought leadership. Key Qualifications Minimum 3 years of professional experience with hands on implementation of at least two SAP SuccessFactors Talent modules (e.g. Succession & Development, Compensation, Talent Intelligence Hub). Certification in one or more Talent modules; additional certifications in Performance & Goals or Learning are a plus. Understanding of how SAP AI and Joule are enhancing Talent solutions, including practical application of embedded intelligence. Experience integrating Talent modules with other SuccessFactors components Familiarity of SuccessFactors People Stories Knowledge of data management, security, and permissions within the SuccessFactors environment. Skills and Attributes Strong analytical and problem solving skills Effective communicator able to articulate the value of intelligent talent solutions to HR and business stakeholders. Collaborative and adaptable team player with experience in cross functional delivery environments. Self starter with a passion for learning and applying new innovations, particularly in the area of AI and next generation talent technology. Eager to contribute to a growing practice and to continuously develop both technical and consulting skills. Join our award winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2025 SAP Pinnacle Awards and the Top Employer Award 2025, we offer you the chance to make a significant impact while growing your career. Here, you'll work alongside industry experts on cutting edge projects, contributing to transformative solutions for our clients. We offer a range of benefits designed to support your well being, career growth, and work life balance: Home Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively. Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro rated for part time employees), providing ample time for relaxation and rejuvenation. "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro rated for part time employees) Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones. Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits. Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances. Health and Well being: Prioritise your health with our comprehensive Private Medical Insurance plan. This coverage extends to you, with favourable rates available for family. Additional benefits provided include: 24/7 helpline, 1 2 1 Lifestyle coaching, financial and legal support etc. Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity. Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well being with sustainable transportation options. Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco friendly transportation.

Overview Are you an experienced life sciences consultant looking to make an impact and work with a curious and talented team to advance healthcare? We're a fast-growing, purpose-driven team that thrives on collaboration, excellence, and courage. As a Consultant, you'll lead client projects, drive business development and guide teams, all while empowering clients to bring groundbreaking therapies to patients worldwide. If you're ready to lead, grow and make a real difference, then please keep reading and apply today! Solici is the strategic competitive intelligence division of Cambridge Healthcare Research. Founded in 2013 and having grown to over 130 staff today, CHR gives healthcare decision makers the power of knowing by providing critical insights, analysis and interpretation that informs pivotal decisions that advance healthcare. Our vision at Solici is to help the brightest ideas reach patients. We achieve this by combining research excellence with deep subject matter expertise in a range of therapy areas and a passion for enabling our clients to deliver innovative products and services to those who need them. Our values enable us to embed considered and curious teams at the heart of any client challenge: Collaboration - We build strong connections to achieve more together Excellence - We aim for greatness in everything we do Community - We deliver beyond work for our people, our clients, and wider society Courage - We embrace challenges as opportunities for growth Integrity - We always do the right thing The Opportunity As a Senior Consultant, you will contribute towards the success and growth of the business by proactively leading on business development efforts to win new work and the delivery of our larger, more complex and higher value projects. In addition, you will be leading and developing our consulting teams and partnering with our clients, to ensure we deliver high quality services that enable their strategic decision-making. What you will be doing Project leadership - Leading on and successfully delivering our larger, more complex and higher-value projects, ensuring they are delivered to plan and provide value for clients. Engagement leadership - Reassuring and satisfying clients as a trusted partner across a portfolio of projects and range of proposition and therapeutic areas by ensuring these are designed to address strategic and complex business issues and deliver quality and profitable solutions with an exceptional client experience. Delivering excellence - Planning, designing and expertly facilitating complex workshops, providing clear strategic recommendations to clients. Leading others - Independently lead, manage and develop consulting colleagues through effective communication and feedback, supporting personalised development to foster innovation and diverse thinking that adds value for our clients whilst building capabilities and behaviours that enable our people to realise their potential. Business development - Developing a deep understanding of existing accounts to identify catalytic events at company and product level that could generate new opportunities and proactively pursuing leads to grow the account. Proactively win new business through maintaining relationships with existing and former clients and developing new client contacts, securing requests for proposals, and leading on proposals and pitches. External engagement - Promoting Solici to enhance our strategic decision making and competitive positioning through writing blog articles and attending key events (e.g. conferences), developing professional networks, interacting with a variety of external stakeholders (e.g. clients, experts etc.) and articulating how Solici services and propositions can meet their needs. Internal engagement - Contributing and supporting internal improvement initiatives to increase the efficiency and delivery rate and profitability of projects and shape Solici and CHR for the future. Who will thrive in this role You will have an advanced Masters or PhD degree with experience in one of the following: Oncology, Immunology, Cardiovascular, Renal and Metabolic diseases CVRM , Rare diseases. You will be an experienced life sciences consultant with a proven record of successfully managing profitable projects that deliver value for clients, engaging with existing and prospective clients to understand their needs and win new business, leading and developing others to deliver high quality outputs, and utilising industry expertise and acquired knowledge to develop impactful and commercially relevant solutions for clients. You will have typically developed this over a career of at least five years within life sciences consulting but demonstrable capability and achievements are of greater importance to us than tenure. You will balance your scientific background with strong commercial astuteness to achieve revenue and profitability targets, have high levels of emotional intelligence to develop effective relationships with clients and colleagues and a growth mindset to thrive in a complex and ever-changing environment. You will be energised by driving innovation and improvement projects that align with CHR's strategic and cultural goals, and skilled in leading your team through change programmes. Who We Are At CHR, we pride ourselves on a culture that nurtures the talented and the curious, helping the inquisitive and the ambitious to develop skills which enable them to grow as people, within a dynamic team environment. CHR for Society: We believe that a great business is not just about revenues and profits. It's also about using our expertise and resources to have a positive impact on society and the environment. At CHR we are fully committed to driving positive change in the world - we want our employees to not only build fantastic careers, but also to know they have the ability to positively impact society along the way. Compensation & Benefits: CHR's head office is in Shoreditch, London and provides the opportunity to work within our hybrid working model. Due to the customer-facing nature of this role, we anticipate 2-3 days per week on-site in our London office. We offer a collaborative and stimulating environment with an opportunity to make and influence decisions that will drive CHR forward, as well as a competitive salary and benefits package that includes: Base salary depending on prior experience Annual bonus 25 days holiday per year (with an additional day per year of service, up to 30 days) plus all bank/public holidays and Christmas/New Year closure Private Healthcare and Life Assurance Contributory Pension Scheme Cycle to work scheme Mind & Body allowance to support activities that proactively support your health & wellbeing (such as gym membership or wellbeing apps) A collaborative and stimulating leadership environment An opportunity to make and influence decisions that will drive CHR forward CHR's ability to make you an offer of employment is subject to the prevailing UK immigration rules. Under those rules, visa sponsorship for this position is available to applicants who require it. However, if you do require sponsorship, we will only consider your application if we have any available Certificates of Sponsorship at the time of your application. Equity, Diversity and Inclusion We are an Equal Opportunity Employer and make all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.

Overview We're looking for an experienced and dynamic leader to join our team as the Head of Major and Complex Loss. In this senior role, you'll lead a team of highly skilled loss adjusters, overseeing the management of high-value and complex property claims. Combining technical expertise, operational management, and strategic oversight, you'll play a key role in delivering exceptional client outcomes and driving team performance. This is a fantastic opportunity for someone with a strong background in property loss adjusting and leadership, who is passionate about achieving excellence in client service and team development. How you'll make an impact Leadership and Team Management Lead and manage a team of Major and Complex Loss (MCL) adjusters, providing guidance, support, and performance oversight. Inspire, train, and motivate colleagues to maintain the highest standards of performance. Define clear systems and structures to ensure team members are effectively utilised and understand their roles. Foster a culture of continuous improvement, striving for excellence in client and customer service. Claims Handling Personally manage a portfolio of major and complex property loss claims from instruction to settlement. Ensure all claims are handled in line with company and client service standards and KPIs. Produce high-quality, personalised reports and correspondence. Client and Stakeholder Engagement Build and maintain strong relationships with clients, brokers, and other stakeholders. Represent the organisation in the insurance market and at senior client levels, safeguarding the quality, integrity, and reputation of the business. Engage with existing clients to maintain and grow relationships, ensuring client satisfaction and retention. Strategic and Operational Oversight Provide strategic input to improve team performance and client outcomes. Collaborate with operational directors to ensure flexibility and responsiveness to fluctuating claim volumes. Deliver strong financial performance aligned with agreed budgets. Participate in tenders, presentations, and other business development activities. Technical Excellence Demonstrate a high level of technical quality and service delivery. Chair technical meetings and seminars to enhance internal and external technical output. Identify, secure, and develop training materials to support team development. About You Proven experience in property loss adjusting and managing major and complex claims, with deep knowledge of commercial property claims. ACILA/FCILA professional qualification required. Demonstrated leadership or team management experience, with the ability to inspire, motivate, and develop a team of experienced professionals. Strong operational management skills, including designing systems and workflows. Excellent interpersonal, communication, and negotiation skills. Confidence in engaging with senior client stakeholders and representing the business at a high level. Strong written, verbal, and presentation skills. Ability to work effectively under pressure in a fast-paced environment. Flexible and adaptable approach to work, with strong organisational skills. Full, clean driving licence. Eligible to work in the UK. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.