Salesforce Developer London / Newbury (Hybrid) 6 Month Contract £310/day (Outside IR35) Salesforce Developer needed with Salesforce solutions using Apex, Lightning Web Components with good knowledge of the Salesforce platform , including Sales Cloud and Service Cloud 6 Month Contract based in London (Hybrid). Paying up to £310/day (Outside IR35). Start ASAP in May/June 2026. Hybrid Working - 2 days/week remote (WFH) + 3 days/week working from the office in London and Newbury . Working with a global IT Consultancy supporting a Telecoms end client with a Salesforce solutions project: Experienced hands-on Salesforce development experience delivering production solutions. implement agreed designs and architectural direction. Salesforce Developer work design and develop Salesforce solutions using Apex , Lightning Web Components, integrations and other Salesforce ecosystem technologies. Good knowledge of the Salesforce platform , including Sales Cloud and Service Cloud . Advanced proficiency in Apex, Lightning Web Components, Visualforce and SOQL. Hands-on experience with version control systems (Git, Bitbucket or similar). Experience supporting CI/CD pipelines and work closely with DevOps to support releases, deployments and CI/CD processes, and to help maintain stable environments. Deliver business change on the Salesforce platform in alignment with agreed priorities, roadmap and delivery plans. Ensure Salesforce support activity is delivered within agreed SLAs, taking ownership of complex or high-impact incidents when required. Engage with the Business Change Team to understand clients strategic business goals, priorities and challenges. Strong communication stakeholders. skills. Ability to work independently while collaborating closely within a delivery team. Salesforce Platform Developer certification preferred Experience working in Agile delivery environments.
Apr 29, 2026
Contractor
Salesforce Developer London / Newbury (Hybrid) 6 Month Contract £310/day (Outside IR35) Salesforce Developer needed with Salesforce solutions using Apex, Lightning Web Components with good knowledge of the Salesforce platform , including Sales Cloud and Service Cloud 6 Month Contract based in London (Hybrid). Paying up to £310/day (Outside IR35). Start ASAP in May/June 2026. Hybrid Working - 2 days/week remote (WFH) + 3 days/week working from the office in London and Newbury . Working with a global IT Consultancy supporting a Telecoms end client with a Salesforce solutions project: Experienced hands-on Salesforce development experience delivering production solutions. implement agreed designs and architectural direction. Salesforce Developer work design and develop Salesforce solutions using Apex , Lightning Web Components, integrations and other Salesforce ecosystem technologies. Good knowledge of the Salesforce platform , including Sales Cloud and Service Cloud . Advanced proficiency in Apex, Lightning Web Components, Visualforce and SOQL. Hands-on experience with version control systems (Git, Bitbucket or similar). Experience supporting CI/CD pipelines and work closely with DevOps to support releases, deployments and CI/CD processes, and to help maintain stable environments. Deliver business change on the Salesforce platform in alignment with agreed priorities, roadmap and delivery plans. Ensure Salesforce support activity is delivered within agreed SLAs, taking ownership of complex or high-impact incidents when required. Engage with the Business Change Team to understand clients strategic business goals, priorities and challenges. Strong communication stakeholders. skills. Ability to work independently while collaborating closely within a delivery team. Salesforce Platform Developer certification preferred Experience working in Agile delivery environments.
Morgan McKinley (Milton Keynes)
Irchester, Northamptonshire
Morgan McKinley Northern Home Counties are proud to be representing a private equity-backed business based in Wellingborough, who are looking to appoint an Internal Sales Representative to join their growing commercial team. This is an excellent opportunity for a driven, commercially minded sales professional to join a fast-paced environment where you will play a key role in driving sales growth, managing customer relationships, and supporting the external sales team to maximise performance across your designated area. As an Internal Sales Representative, you will take ownership of customer accounts, proactively identify new opportunities, manage quotations through to conversion, and deliver outstanding customer service at every stage of the sales process. You will also work closely with external sales colleagues to ensure a joined-up, high-performing approach to account development and revenue generation. Key Responsibilities: Partner with the external sales team to maximise sales opportunities within your allocated area Proactively generate new business and follow up on quotations to drive conversion into orders Manage inbound and outbound customer communication, delivering excellent service at all times Raise and manage quotation opportunities using internal CRM systems Identify upselling and cross-selling opportunities within existing accounts Provide accurate product information, pricing, lead times, and technical support to customers Build strong, long-term relationships with customers and key stakeholders Maintain accurate records of all activity using CRM systems (Salesforce experience advantageous) Support sales targets and KPI achievement through consistent outbound activity About You: Experience in internal sales, account management, or a customer-facing sales role (essential) Strong communication skills with the ability to build rapport and influence customers Confident in managing quotations and following up to close sales Highly organised with strong attention to detail Proactive, target-driven, and motivated by sales performance Comfortable working in a fast-paced, KPI-driven environment CRM experience (Salesforce or similar) desirable What's on Offer: Competitive salary 25 days holiday plus bank holidays Quarterly bonus scheme Company pension Life assurance Healthcare cash plan Cycle to work scheme Opportunity to join a growing private equity-backed business with genuine progression potential
Apr 29, 2026
Full time
Morgan McKinley Northern Home Counties are proud to be representing a private equity-backed business based in Wellingborough, who are looking to appoint an Internal Sales Representative to join their growing commercial team. This is an excellent opportunity for a driven, commercially minded sales professional to join a fast-paced environment where you will play a key role in driving sales growth, managing customer relationships, and supporting the external sales team to maximise performance across your designated area. As an Internal Sales Representative, you will take ownership of customer accounts, proactively identify new opportunities, manage quotations through to conversion, and deliver outstanding customer service at every stage of the sales process. You will also work closely with external sales colleagues to ensure a joined-up, high-performing approach to account development and revenue generation. Key Responsibilities: Partner with the external sales team to maximise sales opportunities within your allocated area Proactively generate new business and follow up on quotations to drive conversion into orders Manage inbound and outbound customer communication, delivering excellent service at all times Raise and manage quotation opportunities using internal CRM systems Identify upselling and cross-selling opportunities within existing accounts Provide accurate product information, pricing, lead times, and technical support to customers Build strong, long-term relationships with customers and key stakeholders Maintain accurate records of all activity using CRM systems (Salesforce experience advantageous) Support sales targets and KPI achievement through consistent outbound activity About You: Experience in internal sales, account management, or a customer-facing sales role (essential) Strong communication skills with the ability to build rapport and influence customers Confident in managing quotations and following up to close sales Highly organised with strong attention to detail Proactive, target-driven, and motivated by sales performance Comfortable working in a fast-paced, KPI-driven environment CRM experience (Salesforce or similar) desirable What's on Offer: Competitive salary 25 days holiday plus bank holidays Quarterly bonus scheme Company pension Life assurance Healthcare cash plan Cycle to work scheme Opportunity to join a growing private equity-backed business with genuine progression potential
St. James's Place Wealth Management
Tonbridge, Kent
Client Services / Technical Administrator Location - Tonbridge Hours - Full-time / Hybrid working (2-3 days in office) Salary - Up to £40,000 (depending on experience) + Bonus, Pension + Benefits Are you an enthusiastic Client Services / Technical Administrator with experience in a St. James s Place Partner Practice and looking for a new challenge? Working full time as part of the team this is an outstanding new opportunity within a highly successful SJP Partner Practice. The team pride themselves in providing an exceptional service to their clients and this role represents an exciting opportunity for the right person to join them, contributing positively to both the client experience and the overall success of the business. The Role - Client Services / Technical Administrator The role of the Client Services / Technical Administrator is to provide support to the Practice in the delivery of all aspects of the client relationship and administration. As a key member of the team, you ll work closely with colleagues to deliver high-quality, administrative, and technical support. Key Tasks and Responsibilities Working closely with Advisers and the team to ensure a smooth and efficient client journey from initial meeting through to ongoing review. You will be the Go To' person for clients and third parties dealing with requests for valuations, withdrawals, fund switches, general enquiries, and chasing providers for funds and information Preparing meeting agendas, meeting packs, and supporting documentation for all client meetings (initial, review, and presentation), ensuring all relevant data and compliance documentation is accurate and complete Gathering and analysing financial information, including portfolio data, to support client reviews and recommendations Ownership of post-meeting actions, including updating client records, CFR, advice records, and ensuring all follow-up tasks and agreed actions are monitored and progressed through to completion. Preparing suitability reports for straightforward cases using AI-supported tools, ensuring outputs are accurate, compliant, and aligned with the Advisers recommendations Managing Salesforce and keeping all client details up to date The Person - Client Services / Technical Administrator This is an interesting and challenging role for a positive and professional self-starter who enjoys using their initiative, is collaborative and has a can do working style. You have experience in working a St. James's Place Partner Practice and have a strong understanding of the financial planning principles, including investments, pensions and cashflow modelling. You will be comfortable operating in a fast-paced, client-focused environment, be highly organised and detail-oriented. You may be working towards relevant professional qualifications or be interested to do so. You have excellent IT skills, and are confident using tools such as Sofi, Voyant and Financial Express Analytics Most importantly, you will be proactive, dependable and take pride in delivering a high standard of work, contributing positively to both the client experience and the overall success of the business. If this role sounds like a good fit for you, we'd love to hear from you. The application process is straightforward, and we personally review every application. St. James s Place plc (SJP) is a leading, a highly regarded FTSE 100 Wealth Management company which distributes a range of Investment and Retirement products and financial solutions to a High Net Worth client base. SJP has funds under management in excess of £216.94bn. This business is well established and highly successful. Please note that this Partner Practice will conduct a standard Financial and Identity check on any candidates who are offered a role within this Practice. When applying for this role, you will be directed to the application site of Burgh Recruitment. Please ensure you tick the Privacy Policy box and click the green 'apply to this job' at the bottom of the application page. Once your application is completed, you will receive a confirmation email from Burgh Recruitment.
Apr 29, 2026
Full time
Client Services / Technical Administrator Location - Tonbridge Hours - Full-time / Hybrid working (2-3 days in office) Salary - Up to £40,000 (depending on experience) + Bonus, Pension + Benefits Are you an enthusiastic Client Services / Technical Administrator with experience in a St. James s Place Partner Practice and looking for a new challenge? Working full time as part of the team this is an outstanding new opportunity within a highly successful SJP Partner Practice. The team pride themselves in providing an exceptional service to their clients and this role represents an exciting opportunity for the right person to join them, contributing positively to both the client experience and the overall success of the business. The Role - Client Services / Technical Administrator The role of the Client Services / Technical Administrator is to provide support to the Practice in the delivery of all aspects of the client relationship and administration. As a key member of the team, you ll work closely with colleagues to deliver high-quality, administrative, and technical support. Key Tasks and Responsibilities Working closely with Advisers and the team to ensure a smooth and efficient client journey from initial meeting through to ongoing review. You will be the Go To' person for clients and third parties dealing with requests for valuations, withdrawals, fund switches, general enquiries, and chasing providers for funds and information Preparing meeting agendas, meeting packs, and supporting documentation for all client meetings (initial, review, and presentation), ensuring all relevant data and compliance documentation is accurate and complete Gathering and analysing financial information, including portfolio data, to support client reviews and recommendations Ownership of post-meeting actions, including updating client records, CFR, advice records, and ensuring all follow-up tasks and agreed actions are monitored and progressed through to completion. Preparing suitability reports for straightforward cases using AI-supported tools, ensuring outputs are accurate, compliant, and aligned with the Advisers recommendations Managing Salesforce and keeping all client details up to date The Person - Client Services / Technical Administrator This is an interesting and challenging role for a positive and professional self-starter who enjoys using their initiative, is collaborative and has a can do working style. You have experience in working a St. James's Place Partner Practice and have a strong understanding of the financial planning principles, including investments, pensions and cashflow modelling. You will be comfortable operating in a fast-paced, client-focused environment, be highly organised and detail-oriented. You may be working towards relevant professional qualifications or be interested to do so. You have excellent IT skills, and are confident using tools such as Sofi, Voyant and Financial Express Analytics Most importantly, you will be proactive, dependable and take pride in delivering a high standard of work, contributing positively to both the client experience and the overall success of the business. If this role sounds like a good fit for you, we'd love to hear from you. The application process is straightforward, and we personally review every application. St. James s Place plc (SJP) is a leading, a highly regarded FTSE 100 Wealth Management company which distributes a range of Investment and Retirement products and financial solutions to a High Net Worth client base. SJP has funds under management in excess of £216.94bn. This business is well established and highly successful. Please note that this Partner Practice will conduct a standard Financial and Identity check on any candidates who are offered a role within this Practice. When applying for this role, you will be directed to the application site of Burgh Recruitment. Please ensure you tick the Privacy Policy box and click the green 'apply to this job' at the bottom of the application page. Once your application is completed, you will receive a confirmation email from Burgh Recruitment.
Description The Senior Retail Data & Systems Manager is a key role within the Retail function, focused on ensuring that business systems and data processes fully support commercial objectives and Retail operational needs. It will be responsible for developing, maintaining, and supporting Retail business systems (acting as the Product Owner) so they align with strategic goals and operational requirements. Responsibilities The Senior Retail Data & Systems Manager serves as the business owner for a Salesforce-based platform, taking full responsibility for its development roadmap and ensuring that all enhancements align with business priorities. This includes managing the delivery of sprint points through a third-party development partner, overseeing both the strategic pipeline and quick-win initiatives, and ensuring that progress is tracked and communicated effectively. The role requires internal prioritization, team management, ownership and a good technical understanding while externally reporting successes, risks, and failures at a senior level, providing clear visibility of system performance and development outcomes. A critical accountability is maintaining the integrity and accuracy of Retail data by leading data collection, validation, and reporting processes. The manager collaborates closely with Retail Category teams, Finance, IT, and Business Support Teams to identify, analyse, and resolve data issues quickly, minimising disruption to month-end financial activities. In addition, the role owns real-time solutionizing and rectification of issues, working hands on with the line-level team to troubleshoot and resolve problems as they arise. The position provides expertise on Retail business systems, guiding enhancements and integrations that improve operational efficiency and support the development of reporting tools that enable effective decision making and strategic planning. Driving continuous improvements in data quality is essential, ensuring that reporting outputs meet high standards and support commercial objectives. The role should bring a technical creativity through long term vision; allowing us to both improve the here and now but with a view to how those improvements ladder into new and innovative ways of getting high value from our existing data, as well as identifying opportunities to integrate, include or source new data. The manager will be responsible for building the business validation for any incurred costs, and working with key system stakeholders to ensure data gets ingested and transformed in a way which meets the needs of the business. As the primary point of contact for system related queries, the manager coordinates with IT teams to resolve technical challenges and supports change management efforts by delivering training and guidance on system updates and enhancements. Strong stakeholder management is vital, requiring proactive engagement with internal and external partners-including Retail Account Managers, Retail Brand Partners, Business Services Team, IT, Finance, and Commercial Data & Analytics teams-to resolve data discrepancies and maintain confidence in system outputs. The role also supports business as usual activities and other commercial systems related initiatives, ensuring that process documentation and training guides are consistently maintained and updated to reflect any changes. Through these responsibilities, the Retail Data & Systems Manager ensures that systems and data processes not only meet operational needs but also drive strategic improvements across the Retail function. Qualifications Strong knowledge of development pipelines, contractual business systems, data management, and reporting processes in a Retail environment (or similar) Experience in process development and system management within a commercial environment. Proficiency in data analysis, ensuring accuracy and integrity in reporting. Ability to work collaboratively with cross functional teams to resolve data and system related issues. Strong problem solving skills with a proactive approach to system and process improvements. Excellent communication skills to liaise effectively between internal and external stakeholders. Experience of maintaining data integrity to drive efficiencies that support strategic decision making and business growth.
Apr 29, 2026
Full time
Description The Senior Retail Data & Systems Manager is a key role within the Retail function, focused on ensuring that business systems and data processes fully support commercial objectives and Retail operational needs. It will be responsible for developing, maintaining, and supporting Retail business systems (acting as the Product Owner) so they align with strategic goals and operational requirements. Responsibilities The Senior Retail Data & Systems Manager serves as the business owner for a Salesforce-based platform, taking full responsibility for its development roadmap and ensuring that all enhancements align with business priorities. This includes managing the delivery of sprint points through a third-party development partner, overseeing both the strategic pipeline and quick-win initiatives, and ensuring that progress is tracked and communicated effectively. The role requires internal prioritization, team management, ownership and a good technical understanding while externally reporting successes, risks, and failures at a senior level, providing clear visibility of system performance and development outcomes. A critical accountability is maintaining the integrity and accuracy of Retail data by leading data collection, validation, and reporting processes. The manager collaborates closely with Retail Category teams, Finance, IT, and Business Support Teams to identify, analyse, and resolve data issues quickly, minimising disruption to month-end financial activities. In addition, the role owns real-time solutionizing and rectification of issues, working hands on with the line-level team to troubleshoot and resolve problems as they arise. The position provides expertise on Retail business systems, guiding enhancements and integrations that improve operational efficiency and support the development of reporting tools that enable effective decision making and strategic planning. Driving continuous improvements in data quality is essential, ensuring that reporting outputs meet high standards and support commercial objectives. The role should bring a technical creativity through long term vision; allowing us to both improve the here and now but with a view to how those improvements ladder into new and innovative ways of getting high value from our existing data, as well as identifying opportunities to integrate, include or source new data. The manager will be responsible for building the business validation for any incurred costs, and working with key system stakeholders to ensure data gets ingested and transformed in a way which meets the needs of the business. As the primary point of contact for system related queries, the manager coordinates with IT teams to resolve technical challenges and supports change management efforts by delivering training and guidance on system updates and enhancements. Strong stakeholder management is vital, requiring proactive engagement with internal and external partners-including Retail Account Managers, Retail Brand Partners, Business Services Team, IT, Finance, and Commercial Data & Analytics teams-to resolve data discrepancies and maintain confidence in system outputs. The role also supports business as usual activities and other commercial systems related initiatives, ensuring that process documentation and training guides are consistently maintained and updated to reflect any changes. Through these responsibilities, the Retail Data & Systems Manager ensures that systems and data processes not only meet operational needs but also drive strategic improvements across the Retail function. Qualifications Strong knowledge of development pipelines, contractual business systems, data management, and reporting processes in a Retail environment (or similar) Experience in process development and system management within a commercial environment. Proficiency in data analysis, ensuring accuracy and integrity in reporting. Ability to work collaboratively with cross functional teams to resolve data and system related issues. Strong problem solving skills with a proactive approach to system and process improvements. Excellent communication skills to liaise effectively between internal and external stakeholders. Experience of maintaining data integrity to drive efficiencies that support strategic decision making and business growth.
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. We are seeking a forward-thinking, AI-first leader to shape and drive the evolution of Marketing Innovation across the organization. Sitting within the Marketing function, this role is responsible for defining how AI transforms marketing-from how we plan and create, to how we execute, personalize, and scale. As Global Head of Marketing Innovation, you will lead the transition from traditional marketing operations and tooling toward AI-powered workflows, agent-driven automation, and intelligent decision systems. You will define what capabilities marketing needs to succeed in an AI-native environment and translate those into clear, prioritized roadmaps in close partnership with Product, Engineering, and Data teams. This role goes beyond managing technology-it is about rethinking how marketing works. You will act as the primary bridge between Marketing and technical teams, ensuring AI solutions are aligned with business goals, scalable across markets, and embedded into day-to-day workflows. You will also lead a small but high-impact team, including an AI Enablement specialist responsible for driving adoption across the organization. The role reports directly to the Senior Director of Growth Marketing & Innovation. What you'll be doing AI Strategy & Marketing Transformation Define and lead the long-term vision for AI-powered marketing, including automation, personalization, and intelligent workflows. Identify high-impact opportunities where AI can replace manual work, improve decision-making, and unlock scale. Drive the transition from tool-based execution to AI-enabled operating models across marketing functions. AI Product Thinking & Roadmap Ownership Translate marketing needs into AI-driven solutions, including agents, automation systems, and intelligent workflows. Own and prioritize the Marketing Innovation roadmap, balancing business impact, feasibility, and scalability. Act as the primary DRI within Marketing for AI-related initiatives, managing trade-offs and sequencing. Agentic AI & Workflow Automation Lead the design and deployment of AI agents to automate workflows across creative production, performance marketing, CRM, and localization. Ensure solutions are embedded into real workflows-not standalone tools. Continuously identify and scale automation opportunities across the organization. Cross-Functional Leadership Partner closely with Product, Engineering, Data Science, and Analytics teams to build and deploy AI solutions. Ensure alignment between marketing needs, technical capabilities, and long-term system architecture. Influence without direct authority, driving execution through strong cross-functional collaboration. AI Adoption & Enablement Own the global adoption of AI solutions across Marketing. Lead and mentor an AI Enablement specialist focused on training, documentation, and day-to-day usage. Establish clear processes, playbooks, and best practices to ensure teams effectively leverage AI capabilities. Drive cultural change toward AI-first ways of working. Governance, Quality & Compliance Ensure AI solutions meet standards for quality, consistency, and brand alignment. Partner with Legal, Privacy, and Engineering teams to ensure compliance with data governance and regulatory requirements. Define guardrails, escalation paths, and approval processes for AI-driven workflows. Vendor & Ecosystem Strategy Evaluate and manage external AI tools, platforms, and partners. Ensure the ecosystem supports long-term flexibility and avoids unnecessary complexity. Maximize value from vendors through structured evaluation and performance management. Our humble expectations 8+ years of experience in product, AI/automation, marketing innovation, or related roles in high-scale digital environments. Strong product mindset, with experience translating business needs into scalable technical or AI-driven solutions. Solid understanding of marketing platforms and ecosystems (e.g., marketing automation, CRM, mobile attribution, ad tech), with the ability to evaluate trade-offs without needing to be hands on in system configuration or engineering Hands on understanding of AI capabilities (e.g., LLMs, agents, automation tools) and how they apply to marketing workflows. Experience working cross functionally with Product, Engineering, Data, and Analytics teams. Proven ability to operate in ambiguous environments and build structure where none exists. Strong stakeholder management and communication skills, with the ability to influence senior leaders. Experience building or leading small, high impact teams. Passion for AI innovation and its application to real world operational challenges. Nice to have: Experience with marketing platforms (CRM, automation, ad tech) Familiarity with prompt design, workflow orchestration, or AI tooling ecosystems Understanding of Marketing Automation and AdTech systems (e.g., Iterable, Braze, Salesforce, Appsflyer, Adjust) Basic data fluency (e.g., SQL or analytics tools) What we offer This is a rare opportunity to get under the hood of a massive growth engine and actually build the tools that make it run. You won't just be managing existing software; you'll be the strategic architect responsible for moving us away from manual, "copy paste" work toward a smart, automated system powered by AI and real time data. You will have the mandate to bridge the gap between Marketing, Product and Engineering, making sure our tech stack is a competitive advantage rather than a bottleneck. Whether it's building a marketing engine to win back millions of users or launching ML powered personalization that hits the right customer at the perfect moment, you will be the one making it technically possible. If you want a high ownership role where you can solve real structural problems and lead a team of technical experts in a fast paced, global environment, this is it. Next steps Our hiring process prioritizes quality over speed to ensure we find the right long term fit for this critical role. Candidates move through the process one step at a time, typically starting with an initial screen and a hiring manager interview, followed by a peer interview and a take home case study presentation, concluding with a final value fit conversation. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Apr 29, 2026
Full time
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. We are seeking a forward-thinking, AI-first leader to shape and drive the evolution of Marketing Innovation across the organization. Sitting within the Marketing function, this role is responsible for defining how AI transforms marketing-from how we plan and create, to how we execute, personalize, and scale. As Global Head of Marketing Innovation, you will lead the transition from traditional marketing operations and tooling toward AI-powered workflows, agent-driven automation, and intelligent decision systems. You will define what capabilities marketing needs to succeed in an AI-native environment and translate those into clear, prioritized roadmaps in close partnership with Product, Engineering, and Data teams. This role goes beyond managing technology-it is about rethinking how marketing works. You will act as the primary bridge between Marketing and technical teams, ensuring AI solutions are aligned with business goals, scalable across markets, and embedded into day-to-day workflows. You will also lead a small but high-impact team, including an AI Enablement specialist responsible for driving adoption across the organization. The role reports directly to the Senior Director of Growth Marketing & Innovation. What you'll be doing AI Strategy & Marketing Transformation Define and lead the long-term vision for AI-powered marketing, including automation, personalization, and intelligent workflows. Identify high-impact opportunities where AI can replace manual work, improve decision-making, and unlock scale. Drive the transition from tool-based execution to AI-enabled operating models across marketing functions. AI Product Thinking & Roadmap Ownership Translate marketing needs into AI-driven solutions, including agents, automation systems, and intelligent workflows. Own and prioritize the Marketing Innovation roadmap, balancing business impact, feasibility, and scalability. Act as the primary DRI within Marketing for AI-related initiatives, managing trade-offs and sequencing. Agentic AI & Workflow Automation Lead the design and deployment of AI agents to automate workflows across creative production, performance marketing, CRM, and localization. Ensure solutions are embedded into real workflows-not standalone tools. Continuously identify and scale automation opportunities across the organization. Cross-Functional Leadership Partner closely with Product, Engineering, Data Science, and Analytics teams to build and deploy AI solutions. Ensure alignment between marketing needs, technical capabilities, and long-term system architecture. Influence without direct authority, driving execution through strong cross-functional collaboration. AI Adoption & Enablement Own the global adoption of AI solutions across Marketing. Lead and mentor an AI Enablement specialist focused on training, documentation, and day-to-day usage. Establish clear processes, playbooks, and best practices to ensure teams effectively leverage AI capabilities. Drive cultural change toward AI-first ways of working. Governance, Quality & Compliance Ensure AI solutions meet standards for quality, consistency, and brand alignment. Partner with Legal, Privacy, and Engineering teams to ensure compliance with data governance and regulatory requirements. Define guardrails, escalation paths, and approval processes for AI-driven workflows. Vendor & Ecosystem Strategy Evaluate and manage external AI tools, platforms, and partners. Ensure the ecosystem supports long-term flexibility and avoids unnecessary complexity. Maximize value from vendors through structured evaluation and performance management. Our humble expectations 8+ years of experience in product, AI/automation, marketing innovation, or related roles in high-scale digital environments. Strong product mindset, with experience translating business needs into scalable technical or AI-driven solutions. Solid understanding of marketing platforms and ecosystems (e.g., marketing automation, CRM, mobile attribution, ad tech), with the ability to evaluate trade-offs without needing to be hands on in system configuration or engineering Hands on understanding of AI capabilities (e.g., LLMs, agents, automation tools) and how they apply to marketing workflows. Experience working cross functionally with Product, Engineering, Data, and Analytics teams. Proven ability to operate in ambiguous environments and build structure where none exists. Strong stakeholder management and communication skills, with the ability to influence senior leaders. Experience building or leading small, high impact teams. Passion for AI innovation and its application to real world operational challenges. Nice to have: Experience with marketing platforms (CRM, automation, ad tech) Familiarity with prompt design, workflow orchestration, or AI tooling ecosystems Understanding of Marketing Automation and AdTech systems (e.g., Iterable, Braze, Salesforce, Appsflyer, Adjust) Basic data fluency (e.g., SQL or analytics tools) What we offer This is a rare opportunity to get under the hood of a massive growth engine and actually build the tools that make it run. You won't just be managing existing software; you'll be the strategic architect responsible for moving us away from manual, "copy paste" work toward a smart, automated system powered by AI and real time data. You will have the mandate to bridge the gap between Marketing, Product and Engineering, making sure our tech stack is a competitive advantage rather than a bottleneck. Whether it's building a marketing engine to win back millions of users or launching ML powered personalization that hits the right customer at the perfect moment, you will be the one making it technically possible. If you want a high ownership role where you can solve real structural problems and lead a team of technical experts in a fast paced, global environment, this is it. Next steps Our hiring process prioritizes quality over speed to ensure we find the right long term fit for this critical role. Candidates move through the process one step at a time, typically starting with an initial screen and a hiring manager interview, followed by a peer interview and a take home case study presentation, concluding with a final value fit conversation. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Business Administrator Location: Horsham, (RH12) Salary: Up to £30,000 (FTE) Depending on experience Hours: Part Time - Hybrid working pattern available Business / IFA Administrator We are a busy and growing senior SJP Partner Practice based in Horsham, looking for an experienced and proactive IFA / Business Administrator to join our Adviser Hub. This is an important role at the heart of our new business operation working closely with our advisers to keep cases moving and clients well looked after. If you enjoy being a reliable point of contact, take pride in process and accuracy, and thrive in a varied and fast-paced environment, we would love to hear from you. The Role - Business / IFA Administrator As a Business / IFA Administrator in a financial services environment you will be responsible for business submission, case handling, and acting as the main point of contact within our Adviser Hub, working alongside the adviser team on a daily basis and sitting at the centre of new business and case progression activity. From LOA tracking and client communications to paraplanner liaison and EBS submissions, you will own the end-to-end process keeping cases moving, documentation complete, and everyone in the loop. Key Responsibilities EBS Submissions - Submitting EBS applications, maintaining the business tracker, and forwarding discharge forms and documents to the central admin team Case Management - Sense-checking data and fact find standards, maintaining case checklists, liaising with central SJP admin, and ensuring all documentation requirements are met end to end LOAs & Tracking - Sending Letters of Authority, tracking responses via our outsourced admin team, and following up to ensure timely receipt Paraplanner Liaison - Overseeing handovers, updating advice cycles, monitoring paraplanner capacity & case progress, and ensuring timely completion of suitability work New Money Tracking - Tracking new money received from providers and clients, and ensuring records are kept up to date throughout. Client Communications - Preparing meeting packs, sending review letters, and acting as first point of contact for new business queries Salesforce CFR Records - Creating and maintaining client CFR records in Salesforce, ensuring all details are accurate and up to date for the Adviser team Inbox Management - Managing the shared Adviser Hub inbox, triaging incoming requests from advisers and responses from the outsourcing team, and ensuring everything is picked up and actioned in a timely manner About You - Business / IFA Administrator Previous experience as an Administrator within an IFA, Financal Services or Wealth Management regulated environment A natural organiser who stays calm under pressure and thrives when juggling competing priorities Experienced in EBS submission and new business processing Confident communicating with advisers and clients, with the ability to find solutions quickly Comfortable working alongside outsourced admin teams and wider departments What We Offer Part-time role, over either 4 or 5 days a week, based on your circumstances and preferences Competitive pro rata salary based on experience, and a comprehensive benefits package A supportive, collaborative, and dynamic working environment Opportunities for professional development and career progression A friendly and inclusive team culture where your contributions are valued Standard working hours of 9:00am - 5:00pm, supported by a flexible clock-in / clock-out system Hybrid working pattern Our Culture We are a people first business that genuinely cares about doing things properly. We work hard, support each other, and believe that great results come from strong relationships, trust, and shared standards. You will be joining a collaborative, down to earth team where everyone pulls together and takes pride in their work. We value professionalism without pretence, initiative without ego, and clear communication over corporate noise. We encourage ownership and accountability, but never at the expense of kindness or support. Ideas are welcomed, questions are encouraged, and development is taken seriously. If something can be improved, we talk about it and fix it together. We are ambitious and growing, but we do not lose sight of the human side of work. Flexibility, respect, and balance matter here. We want people who care about their role, enjoy being part of a team, and want to grow with the business long term. If you are looking for a role where you are supported and genuinely valued, you will feel at home with us. St. James s Place plc (SJP) is a leading, a highly regarded FTSE 100 Wealth Management company which distributes a range of Investment and Retirement products and financial solutions to a High Net Worth client base. SJP has funds under management in excess of £220.0bn. This business is well established and highly successful. Please note that this Senior Partner Practice will conduct a standard Financial and Identity check on any candidates who are offered a role within this Practice. When applying for this role, you will be directed to the application site of Burgh Recruitment. Please ensure you tick the Privacy Policy box and click the green 'apply to this job' at the bottom of the application page. Once your application is completed, you will receive a confirmation email from Burgh Recruitment.
Apr 29, 2026
Full time
Business Administrator Location: Horsham, (RH12) Salary: Up to £30,000 (FTE) Depending on experience Hours: Part Time - Hybrid working pattern available Business / IFA Administrator We are a busy and growing senior SJP Partner Practice based in Horsham, looking for an experienced and proactive IFA / Business Administrator to join our Adviser Hub. This is an important role at the heart of our new business operation working closely with our advisers to keep cases moving and clients well looked after. If you enjoy being a reliable point of contact, take pride in process and accuracy, and thrive in a varied and fast-paced environment, we would love to hear from you. The Role - Business / IFA Administrator As a Business / IFA Administrator in a financial services environment you will be responsible for business submission, case handling, and acting as the main point of contact within our Adviser Hub, working alongside the adviser team on a daily basis and sitting at the centre of new business and case progression activity. From LOA tracking and client communications to paraplanner liaison and EBS submissions, you will own the end-to-end process keeping cases moving, documentation complete, and everyone in the loop. Key Responsibilities EBS Submissions - Submitting EBS applications, maintaining the business tracker, and forwarding discharge forms and documents to the central admin team Case Management - Sense-checking data and fact find standards, maintaining case checklists, liaising with central SJP admin, and ensuring all documentation requirements are met end to end LOAs & Tracking - Sending Letters of Authority, tracking responses via our outsourced admin team, and following up to ensure timely receipt Paraplanner Liaison - Overseeing handovers, updating advice cycles, monitoring paraplanner capacity & case progress, and ensuring timely completion of suitability work New Money Tracking - Tracking new money received from providers and clients, and ensuring records are kept up to date throughout. Client Communications - Preparing meeting packs, sending review letters, and acting as first point of contact for new business queries Salesforce CFR Records - Creating and maintaining client CFR records in Salesforce, ensuring all details are accurate and up to date for the Adviser team Inbox Management - Managing the shared Adviser Hub inbox, triaging incoming requests from advisers and responses from the outsourcing team, and ensuring everything is picked up and actioned in a timely manner About You - Business / IFA Administrator Previous experience as an Administrator within an IFA, Financal Services or Wealth Management regulated environment A natural organiser who stays calm under pressure and thrives when juggling competing priorities Experienced in EBS submission and new business processing Confident communicating with advisers and clients, with the ability to find solutions quickly Comfortable working alongside outsourced admin teams and wider departments What We Offer Part-time role, over either 4 or 5 days a week, based on your circumstances and preferences Competitive pro rata salary based on experience, and a comprehensive benefits package A supportive, collaborative, and dynamic working environment Opportunities for professional development and career progression A friendly and inclusive team culture where your contributions are valued Standard working hours of 9:00am - 5:00pm, supported by a flexible clock-in / clock-out system Hybrid working pattern Our Culture We are a people first business that genuinely cares about doing things properly. We work hard, support each other, and believe that great results come from strong relationships, trust, and shared standards. You will be joining a collaborative, down to earth team where everyone pulls together and takes pride in their work. We value professionalism without pretence, initiative without ego, and clear communication over corporate noise. We encourage ownership and accountability, but never at the expense of kindness or support. Ideas are welcomed, questions are encouraged, and development is taken seriously. If something can be improved, we talk about it and fix it together. We are ambitious and growing, but we do not lose sight of the human side of work. Flexibility, respect, and balance matter here. We want people who care about their role, enjoy being part of a team, and want to grow with the business long term. If you are looking for a role where you are supported and genuinely valued, you will feel at home with us. St. James s Place plc (SJP) is a leading, a highly regarded FTSE 100 Wealth Management company which distributes a range of Investment and Retirement products and financial solutions to a High Net Worth client base. SJP has funds under management in excess of £220.0bn. This business is well established and highly successful. Please note that this Senior Partner Practice will conduct a standard Financial and Identity check on any candidates who are offered a role within this Practice. When applying for this role, you will be directed to the application site of Burgh Recruitment. Please ensure you tick the Privacy Policy box and click the green 'apply to this job' at the bottom of the application page. Once your application is completed, you will receive a confirmation email from Burgh Recruitment.
In this role Salesforce isn't just a system - it's the backbone of how customers experience the business. As Salesforce Product Manager, you'll take full ownership of a platform that directly shapes customer journeys, internal efficiency, and overall service quality. You'll be the person connecting vision to delivery - defining the roadmap, aligning stakeholders, and making sure every improvement genuinely moves the needle. The role is based in Sheffield on a hybrid basis but remote working with occasional onsite presence will be considered for the right candidate. What's in it for you Up to £90,000 basic salary Hybrid working model 25 days holiday Company pension Wider benefits package Ongoing training and development The opportunity to shape and own a key customer platform What you'll be doing as Salesforce Product Manager Own and evolve the Salesforce Service Cloud product roadmap Work with stakeholders across customer service, operations and digital teams to understand priorities Translate business and user needs into clear features and delivery backlogs Define user stories, acceptance criteria and priorities to maximise customer value Collaborate with delivery teams and third-party partners to ensure high-quality outcomes Use data, insight and feedback to drive continuous platform improvement Maintain product documentation, release notes and adoption materials Support the rollout and adoption of new Salesforce functionality Coach and mentor Salesforce administrators and platform users What you'll bring to the team as Salesforce Product Manager Proven experience as a Product Manager or Product Owner Strong hands-on experience with Salesforce Service Cloud Experience working in customer-focused environments Ability to translate complex requirements into clear, prioritised outcomes Strong stakeholder engagement and communication skills A product-led, outcome-focused mindset Experience working with cross-functional teams and delivery partners To apply for this role as Salesforce Product Manager, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Apr 29, 2026
Full time
In this role Salesforce isn't just a system - it's the backbone of how customers experience the business. As Salesforce Product Manager, you'll take full ownership of a platform that directly shapes customer journeys, internal efficiency, and overall service quality. You'll be the person connecting vision to delivery - defining the roadmap, aligning stakeholders, and making sure every improvement genuinely moves the needle. The role is based in Sheffield on a hybrid basis but remote working with occasional onsite presence will be considered for the right candidate. What's in it for you Up to £90,000 basic salary Hybrid working model 25 days holiday Company pension Wider benefits package Ongoing training and development The opportunity to shape and own a key customer platform What you'll be doing as Salesforce Product Manager Own and evolve the Salesforce Service Cloud product roadmap Work with stakeholders across customer service, operations and digital teams to understand priorities Translate business and user needs into clear features and delivery backlogs Define user stories, acceptance criteria and priorities to maximise customer value Collaborate with delivery teams and third-party partners to ensure high-quality outcomes Use data, insight and feedback to drive continuous platform improvement Maintain product documentation, release notes and adoption materials Support the rollout and adoption of new Salesforce functionality Coach and mentor Salesforce administrators and platform users What you'll bring to the team as Salesforce Product Manager Proven experience as a Product Manager or Product Owner Strong hands-on experience with Salesforce Service Cloud Experience working in customer-focused environments Ability to translate complex requirements into clear, prioritised outcomes Strong stakeholder engagement and communication skills A product-led, outcome-focused mindset Experience working with cross-functional teams and delivery partners To apply for this role as Salesforce Product Manager, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Salesforce Administrator Location: Warrington (Hybrid - 2 days per week in the office) Salary: £48,000 + £5,000 bonus About the Company We are working with a large organisation which is undergoing a major digital transformation across Salesforce and SAP (along with other systems), as part of this we are looking to recruit a new salesforce administrator to join the platform team. Salesforce is a key platform within the business, it is central to their IT Service, both internally but also with clients and customers. This is a key hire for the team and we are looking for someone with technical skills but also with good communication skills. It is hybrid in Warrington, but also quite flexible. Responsibilities include: User management Profiles, roles, and permission sets Data maintenance and quality control Design, build, and optimise Salesforce configurations, such as: Flows and validation rules Page layouts and record types Dashboards and reports Work closely with the Product Owner to refine and implement a roadmap of enhancements that align with business priorities. Support and monitor integrations between Salesforce and SAP. Serve as a reliable point of contact for business users by: Providing system support Delivering user training Supporting adoption of new functionality Maintain data accuracy and ensure compliance with healthcare and regulatory requirements. Keep up to date with Salesforce releases and proactively identify opportunities to improve the platform. Skills and Experience Experience Salesforce Administrator. Desirable Salesforce certifications Apply Now! If you have a range of experience in Salesforce Administration and you are looking to progress with an organisation that has a fantastic approach to work in a thriving and ambitious environment, then look no further - this is the role for you! Please note: this role does not offer sponsorship. Referrals: If this role isn't right for you, do you know someone that might be interested? You could earn £500 of retail vouchers if you refer a successful candidate to Oscar. Email: to recommend someone for this role. Interviews for this role will be held imminently. To be considered, please send your CV to me now to avoid disappointment. Salesforce Administrator Location: Warrington (Hybrid - 2 days per week in the office) Salary: £48,000 + £5,000 bonus Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Apr 29, 2026
Full time
Salesforce Administrator Location: Warrington (Hybrid - 2 days per week in the office) Salary: £48,000 + £5,000 bonus About the Company We are working with a large organisation which is undergoing a major digital transformation across Salesforce and SAP (along with other systems), as part of this we are looking to recruit a new salesforce administrator to join the platform team. Salesforce is a key platform within the business, it is central to their IT Service, both internally but also with clients and customers. This is a key hire for the team and we are looking for someone with technical skills but also with good communication skills. It is hybrid in Warrington, but also quite flexible. Responsibilities include: User management Profiles, roles, and permission sets Data maintenance and quality control Design, build, and optimise Salesforce configurations, such as: Flows and validation rules Page layouts and record types Dashboards and reports Work closely with the Product Owner to refine and implement a roadmap of enhancements that align with business priorities. Support and monitor integrations between Salesforce and SAP. Serve as a reliable point of contact for business users by: Providing system support Delivering user training Supporting adoption of new functionality Maintain data accuracy and ensure compliance with healthcare and regulatory requirements. Keep up to date with Salesforce releases and proactively identify opportunities to improve the platform. Skills and Experience Experience Salesforce Administrator. Desirable Salesforce certifications Apply Now! If you have a range of experience in Salesforce Administration and you are looking to progress with an organisation that has a fantastic approach to work in a thriving and ambitious environment, then look no further - this is the role for you! Please note: this role does not offer sponsorship. Referrals: If this role isn't right for you, do you know someone that might be interested? You could earn £500 of retail vouchers if you refer a successful candidate to Oscar. Email: to recommend someone for this role. Interviews for this role will be held imminently. To be considered, please send your CV to me now to avoid disappointment. Salesforce Administrator Location: Warrington (Hybrid - 2 days per week in the office) Salary: £48,000 + £5,000 bonus Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
The Senior Email Channel Officer is a critical role in planning, creating, delivering and optimising our email campaigns and automated supporter journeys. The role ensures supporters receive timely, relevant and engaging communications that strengthen their relationship with the charity and drive meaningful action. The post holder will have experience in achieving KPI s such as improved campaign engagement metrics; improved automated journeys to increase retention, reactivation and income; delivering email accuracy and quality; and contributing to the overall Supporter Experience Strategy to build lifetime value through more supporters, staying longer and doing more. This is a 12-month FTC Key Responsibilities: Campaign and Automation Journey Planning & Delivery Hands on delivery, including build and test high quality email campaigns that support fundraising, supporter engagement and other organisational priorities such as volunteering and campaigning actions. Build, test and optimise automated email journeys that welcome, retain, steward and reactivate supporters, building performance knowledge and insight that can be replicated across different supporter products and journeys. Support the Email Channel Manager with overseeing the email marketing calendar and sign offs where needed. Work with data and CRM teams to improve trigger logic, personalisation and segmentation, using your audience understanding to incorporate targeting and personalisation using customer data and dynamic content logic. Advise on the integration of email within multi-channel campaigns (e.g. email, SMS, Whatsapp, direct mail, social and telephone) Reporting, Performance & Insight Monitor performance and continuously refine journeys to improve conversion, engagement and lifetime value. Work with Business Intelligence, Insight and Digital Analytics teams to produce regular reports on email performance, offering clear insights and recommendations. Use A/B testing, segmentation and behavioural insights to drive continuous improvement. Ensure activity aligns with KPIs around engagement, retention, income and supporter satisfaction. Data, Compliance & Quality Assurance Ensure all email activity is fully compliant with GDPR, PECR, consent and internal data governance. Working closely with the website team, carry out thorough QA across content, links, rendering and segmentation before deployment. Champion accessibility, inclusive language and best practice UX within email design. Collaboration & Stakeholder Management Work closely with internal teams needing email support, advising on strategy, best practice and channel suitability. Work closely with digital, brand, design, marketing, data and analytics and supporter engagement teams to improve the supporter experience. Work closely with other internal teams needing email support, advising on strategy, best practice and channel suitability. Liaise with platform and technology partners to troubleshoot issues and support continuous improvement. Platform & Technical Ownership Strong use of ESP platforms such as Dotdigital, Salesforce Marketing Cloud, or equivalent to build and optimise emails and journeys. Support the development of templates, modules, reusable assets and stronger processes. Contribute to platform migrations or upgrades, ensuring smooth transitions and improved capability. Identify and implement workflow improvements between the Supporter Experience and Data teams to increase effectiveness and reduce lead times for campaign deployment. Training & Upskilling Champion email channel best practise to uphold high quality assurance and executional standards. Support the Email Channel Manager with upskilling and mentoring junior team members in email and channel best practice, automations, segmentation, project planning and supporter journeys. Create and maintain documentation of learnings, processes, ways of working and results where required. Knowledge, skills and experience needed: Significant experience delivering email campaigns and automated journeys in a fundraising, marketing or digital environment. Hands on experience with email marketing platforms and CRM systems. Proven track record of improving performance through testing and optimisation. Experience working with data teams and segmentation logic. Familiarity with behavioural insights or loyalty building techniques. Strong understanding of email best practice, including accessibility, personalisation and UX. Knowledge of GDPR, PECR and data governance standards. Excellent copywriting and editing skills. Strong analytical skills with ability to turn insight into action. Have experience with interpreting and using reporting tools (Google Analytics, PowerBI, Lookerstudio or equivalent). Ability to manage multiple projects with competing deadlines. Ability to work collaboratively across teams and managing stakeholders. Comfortable working autonomously, prioritising delivery. Proactive mindset, self-starter and passionate about customer-first communication. Excellent attention to detail and organisational skills Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £37,000 per annum, plus benefits. Please download the Vacancy Pack on our website for more information. The closing date for applications is the 17th May 2026 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
Apr 28, 2026
Full time
The Senior Email Channel Officer is a critical role in planning, creating, delivering and optimising our email campaigns and automated supporter journeys. The role ensures supporters receive timely, relevant and engaging communications that strengthen their relationship with the charity and drive meaningful action. The post holder will have experience in achieving KPI s such as improved campaign engagement metrics; improved automated journeys to increase retention, reactivation and income; delivering email accuracy and quality; and contributing to the overall Supporter Experience Strategy to build lifetime value through more supporters, staying longer and doing more. This is a 12-month FTC Key Responsibilities: Campaign and Automation Journey Planning & Delivery Hands on delivery, including build and test high quality email campaigns that support fundraising, supporter engagement and other organisational priorities such as volunteering and campaigning actions. Build, test and optimise automated email journeys that welcome, retain, steward and reactivate supporters, building performance knowledge and insight that can be replicated across different supporter products and journeys. Support the Email Channel Manager with overseeing the email marketing calendar and sign offs where needed. Work with data and CRM teams to improve trigger logic, personalisation and segmentation, using your audience understanding to incorporate targeting and personalisation using customer data and dynamic content logic. Advise on the integration of email within multi-channel campaigns (e.g. email, SMS, Whatsapp, direct mail, social and telephone) Reporting, Performance & Insight Monitor performance and continuously refine journeys to improve conversion, engagement and lifetime value. Work with Business Intelligence, Insight and Digital Analytics teams to produce regular reports on email performance, offering clear insights and recommendations. Use A/B testing, segmentation and behavioural insights to drive continuous improvement. Ensure activity aligns with KPIs around engagement, retention, income and supporter satisfaction. Data, Compliance & Quality Assurance Ensure all email activity is fully compliant with GDPR, PECR, consent and internal data governance. Working closely with the website team, carry out thorough QA across content, links, rendering and segmentation before deployment. Champion accessibility, inclusive language and best practice UX within email design. Collaboration & Stakeholder Management Work closely with internal teams needing email support, advising on strategy, best practice and channel suitability. Work closely with digital, brand, design, marketing, data and analytics and supporter engagement teams to improve the supporter experience. Work closely with other internal teams needing email support, advising on strategy, best practice and channel suitability. Liaise with platform and technology partners to troubleshoot issues and support continuous improvement. Platform & Technical Ownership Strong use of ESP platforms such as Dotdigital, Salesforce Marketing Cloud, or equivalent to build and optimise emails and journeys. Support the development of templates, modules, reusable assets and stronger processes. Contribute to platform migrations or upgrades, ensuring smooth transitions and improved capability. Identify and implement workflow improvements between the Supporter Experience and Data teams to increase effectiveness and reduce lead times for campaign deployment. Training & Upskilling Champion email channel best practise to uphold high quality assurance and executional standards. Support the Email Channel Manager with upskilling and mentoring junior team members in email and channel best practice, automations, segmentation, project planning and supporter journeys. Create and maintain documentation of learnings, processes, ways of working and results where required. Knowledge, skills and experience needed: Significant experience delivering email campaigns and automated journeys in a fundraising, marketing or digital environment. Hands on experience with email marketing platforms and CRM systems. Proven track record of improving performance through testing and optimisation. Experience working with data teams and segmentation logic. Familiarity with behavioural insights or loyalty building techniques. Strong understanding of email best practice, including accessibility, personalisation and UX. Knowledge of GDPR, PECR and data governance standards. Excellent copywriting and editing skills. Strong analytical skills with ability to turn insight into action. Have experience with interpreting and using reporting tools (Google Analytics, PowerBI, Lookerstudio or equivalent). Ability to manage multiple projects with competing deadlines. Ability to work collaboratively across teams and managing stakeholders. Comfortable working autonomously, prioritising delivery. Proactive mindset, self-starter and passionate about customer-first communication. Excellent attention to detail and organisational skills Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £37,000 per annum, plus benefits. Please download the Vacancy Pack on our website for more information. The closing date for applications is the 17th May 2026 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
# Customer Success Manager - EMEAHybrid - London Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We're the proof layer that shows great companies deserve the trust they aim to build.We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style At Drata, we're not just building software - we're building a mindset. Everything we do springs from: Be a Driver (Owner Operator Mentality): Own your work. Improve relentlessly. Deliver results. Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. Stay Mission-Driven (Customer Obsessed): Challenge assumptions. Deliver value. Stay hungry.If you thrive when you're empowered, energized, and working with smart, mission-driven people where you'll feel at home here.The best way to understand the Driver's Mindset is to see it in action. We're an award-winning, mission-driven team of 600+ people worldwide , united by a culture that values trust, speed, and continuous growth. Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years : Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. : See why we are consistently recognized on Fortune's Best Workplaces lists. Connect with Us on Socials: - follow us for company updates, employee stories, and career news. Job Summary: We are hiring a Customer Success Manager to drive value through measurable outcomes for our strategic customers. You are a partner to our largest customer(s) and will be a key player in driving adoption and value of the Drata platform through a deep understanding of our customer's business objectives and goals. You will collaborate closely with the Account Management, Sales, Product, and Marketing teams. The ideal candidate will possess a deep understanding of customer relationship management, a proven track record of managing and growing large enterprise accounts, and the ability to develop and execute strategies that drive customer satisfaction, retention, and expansion. This is hybrid role located in London. What you'll do: Serve as primary point of contact for executive-level stakeholders, understanding their strategic objectives and aligning our solutions to meet their business goals in order to accelerate time to value Capable of managing a Book of Business which could include 100+ customers Create Mutual Action Plans based on the customer's business objectives and review progress with the customer stakeholders, through monthly health checks and quarterly business reviews Approach book of business with deep curiosity to align and realign on business objectives, KPIs, product use and product opportunities, to support the progression of customer compliance journey, and overall compliance status Identify customer challenges and risks, develop and drive cross-functional mitigation plans to avoid churn Align and collaborate with Account Managers on renewal forecasts and up-sell strategies, with a focus on customer retention Demonstrate and promote the latest features and capabilities of the Drata platform to ensure customers are using key product features that align with their desired outcomes Leverage available data to drive key actions that deliver value throughout the customer journey Become trusted advisor for customers around best practices for progressing their compliance journey with Drata, establishing, nurturing, and expanding relationships within each customer organization in concert with relevant Drata strategic team members and stakeholders What you'll bring: 4+ years of Customer Success or Consulting experience 2+ years experience in Security and/or Compliance Strong communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment Experience managing a large volume of accounts Data-fueled approach to CSM work, curious about data and insights, and have used Salesforce, Catalyst, Sigma and Jira How we support you: At Drata, our people are our strongest advantage-and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving.Explore how we invest in your . Health & Wellness: 100% coverage for supplemental medical and dental for employees and dependents Learning & Development: $500 USD annually towards professional development opportunities + $250 USD annually towards personal development opportunities Flexible Time Off: Flexible vacation policy for strong, fully charged batteries Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment) Work Remotely: Flexible hours and work from home plus up to $1,000 USD annually to cover necessary business related items for your home office This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for this role is between £76,500 - £94,500, subject to change. A variety of factors are considered when determining someone's leveling and compensation-including a candidate's professional background and experience. This range may be modified in the future and final offer amounts may vary from the amounts listed above. Apply for this roleComplete the application below. Required fields are marked with an asterisk.
Apr 28, 2026
Full time
# Customer Success Manager - EMEAHybrid - London Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We're the proof layer that shows great companies deserve the trust they aim to build.We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style At Drata, we're not just building software - we're building a mindset. Everything we do springs from: Be a Driver (Owner Operator Mentality): Own your work. Improve relentlessly. Deliver results. Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. Stay Mission-Driven (Customer Obsessed): Challenge assumptions. Deliver value. Stay hungry.If you thrive when you're empowered, energized, and working with smart, mission-driven people where you'll feel at home here.The best way to understand the Driver's Mindset is to see it in action. We're an award-winning, mission-driven team of 600+ people worldwide , united by a culture that values trust, speed, and continuous growth. Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years : Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. : See why we are consistently recognized on Fortune's Best Workplaces lists. Connect with Us on Socials: - follow us for company updates, employee stories, and career news. Job Summary: We are hiring a Customer Success Manager to drive value through measurable outcomes for our strategic customers. You are a partner to our largest customer(s) and will be a key player in driving adoption and value of the Drata platform through a deep understanding of our customer's business objectives and goals. You will collaborate closely with the Account Management, Sales, Product, and Marketing teams. The ideal candidate will possess a deep understanding of customer relationship management, a proven track record of managing and growing large enterprise accounts, and the ability to develop and execute strategies that drive customer satisfaction, retention, and expansion. This is hybrid role located in London. What you'll do: Serve as primary point of contact for executive-level stakeholders, understanding their strategic objectives and aligning our solutions to meet their business goals in order to accelerate time to value Capable of managing a Book of Business which could include 100+ customers Create Mutual Action Plans based on the customer's business objectives and review progress with the customer stakeholders, through monthly health checks and quarterly business reviews Approach book of business with deep curiosity to align and realign on business objectives, KPIs, product use and product opportunities, to support the progression of customer compliance journey, and overall compliance status Identify customer challenges and risks, develop and drive cross-functional mitigation plans to avoid churn Align and collaborate with Account Managers on renewal forecasts and up-sell strategies, with a focus on customer retention Demonstrate and promote the latest features and capabilities of the Drata platform to ensure customers are using key product features that align with their desired outcomes Leverage available data to drive key actions that deliver value throughout the customer journey Become trusted advisor for customers around best practices for progressing their compliance journey with Drata, establishing, nurturing, and expanding relationships within each customer organization in concert with relevant Drata strategic team members and stakeholders What you'll bring: 4+ years of Customer Success or Consulting experience 2+ years experience in Security and/or Compliance Strong communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment Experience managing a large volume of accounts Data-fueled approach to CSM work, curious about data and insights, and have used Salesforce, Catalyst, Sigma and Jira How we support you: At Drata, our people are our strongest advantage-and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving.Explore how we invest in your . Health & Wellness: 100% coverage for supplemental medical and dental for employees and dependents Learning & Development: $500 USD annually towards professional development opportunities + $250 USD annually towards personal development opportunities Flexible Time Off: Flexible vacation policy for strong, fully charged batteries Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment) Work Remotely: Flexible hours and work from home plus up to $1,000 USD annually to cover necessary business related items for your home office This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for this role is between £76,500 - £94,500, subject to change. A variety of factors are considered when determining someone's leveling and compensation-including a candidate's professional background and experience. This range may be modified in the future and final offer amounts may vary from the amounts listed above. Apply for this roleComplete the application below. Required fields are marked with an asterisk.
The Role We are seeking a proactive and customer-focused Sales Executive to manage a portfolio of approximately. As a Sales Executive at Claranet, you'll play a pivotal role in helping customers modernise their businesses through technology. You'll take ownership of a large and diverse portfolio of SME customers, building trusted relationships, renewing long-term partnerships, and uncovering opportunities to grow accounts through additional services and solutions. This is a fast-paced, customer-centric role that blends renewals, inbound sales, and consultative account management. You'll work closely with internal specialists across solutions, customer service, and commercial teams to ensure customers get real value from Claranet's portfolio-while developing your own commercial skills in a supportive, collaborative sales environment. If you enjoy engaging with customers, spotting opportunities, and making a measurable impact on revenue while being part of a business that invests in its people and technology, this role offers an excellent platform to grow your sales career. Key Responsibilities Renewals Management Manage customer renewals from initial engagement through to closure Identify upsell opportunities during the renewal process and promote higher-tier services or additional products Inbound Sales Handle inbound customer enquiries, quality needs and convert them into sales opportunities Drive these opportunities through the pipeline to closure, ensuring customer satisfaction and commercial success Customer Engagement & Support Leverage internal support teams, including customer service and solution architects, to address customer issues and build tailored solutions Resolve contract and pricing queries efficiently, demonstrating commercial flexibility where appropriate Undertake specific product or service campaigns (e.g. PSTN switch-off replacements) Product & System Knowledge Maintain an up-to-date understanding of the company's products and services Match customer needs with suitable offerings, clearly articulating benefits and value Ensure all sales activities and customer interactions are accurately documented in Salesforce and related systems Skills and Attributes Customer-centric mindset with a drive to provide value and resolve challenges Comfortable working in a reactive, fast-paced environment Highly organized and detail-oriented, with strong follow-through Excellent communication skills - verbal and written with a professional and consultative approach Collaborative and team-oriented, open to working cross-functionally Proven experience in customer renewals, inbound sales or account management Strong knowledge of B2B service offerings and ability to match them to client needs Proficiency with CRM systems (e.g. Salesforce) and sales reporting Ability to interpret customer requirements and translate them into commercially viable solutions Understanding of small to medium enterprise (SME) business environments and needs Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
Apr 28, 2026
Full time
The Role We are seeking a proactive and customer-focused Sales Executive to manage a portfolio of approximately. As a Sales Executive at Claranet, you'll play a pivotal role in helping customers modernise their businesses through technology. You'll take ownership of a large and diverse portfolio of SME customers, building trusted relationships, renewing long-term partnerships, and uncovering opportunities to grow accounts through additional services and solutions. This is a fast-paced, customer-centric role that blends renewals, inbound sales, and consultative account management. You'll work closely with internal specialists across solutions, customer service, and commercial teams to ensure customers get real value from Claranet's portfolio-while developing your own commercial skills in a supportive, collaborative sales environment. If you enjoy engaging with customers, spotting opportunities, and making a measurable impact on revenue while being part of a business that invests in its people and technology, this role offers an excellent platform to grow your sales career. Key Responsibilities Renewals Management Manage customer renewals from initial engagement through to closure Identify upsell opportunities during the renewal process and promote higher-tier services or additional products Inbound Sales Handle inbound customer enquiries, quality needs and convert them into sales opportunities Drive these opportunities through the pipeline to closure, ensuring customer satisfaction and commercial success Customer Engagement & Support Leverage internal support teams, including customer service and solution architects, to address customer issues and build tailored solutions Resolve contract and pricing queries efficiently, demonstrating commercial flexibility where appropriate Undertake specific product or service campaigns (e.g. PSTN switch-off replacements) Product & System Knowledge Maintain an up-to-date understanding of the company's products and services Match customer needs with suitable offerings, clearly articulating benefits and value Ensure all sales activities and customer interactions are accurately documented in Salesforce and related systems Skills and Attributes Customer-centric mindset with a drive to provide value and resolve challenges Comfortable working in a reactive, fast-paced environment Highly organized and detail-oriented, with strong follow-through Excellent communication skills - verbal and written with a professional and consultative approach Collaborative and team-oriented, open to working cross-functionally Proven experience in customer renewals, inbound sales or account management Strong knowledge of B2B service offerings and ability to match them to client needs Proficiency with CRM systems (e.g. Salesforce) and sales reporting Ability to interpret customer requirements and translate them into commercially viable solutions Understanding of small to medium enterprise (SME) business environments and needs Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
Senior Salesforce Developer - Service Could - Experience Cloud - Marketing Cloud - Apex - LWC Role - Senior Salesforce Developer Salary - up to £90,000 + Benefits Location - London Bridge Working Situation - Hybrid (2x per week in the office) My client who are leaders in their field are looking for a Senior Salesforce Developer who will be responsible for hands-on development, platform optimisation, and delivering scalable solutions across Service Cloud and Marketing Cloud. The role leads Apex development, configuration, and CI/CD processes, while ensuring platform stability, assessing release impacts, resolving BAU issues, and driving continuous improvement. Key Responsibilities Salesforce Development Design and deliver scalable, high-performance Salesforce solutions. Build and configure functionality across Service Cloud and Marketing Cloud. Write clean Apex code and use declarative tools to meet business needs. Complete unit testing, documentation, and support system testing. Collaboration & Stakeholder Engagement Work with Product Owners and Business Analysts to translate requirements into effective solutions. Participate in Agile ceremonies (sprint planning, grooming, retros). Advise teams on Salesforce capabilities, limitations, and best practices. Platform Management & BAU Support ongoing maintenance and optimisation of the Salesforce platform. Troubleshoot, resolve, and document issues for both projects and BAU. Essential Skills & Experience Extensive hands-on Salesforce development experience in complex environments. Strong skills in Apex, LWC, SOQL, REST/SOAP APIs, and Salesforce configuration. Solid understanding of Service Cloud and Experience Cloud (essential); Marketing Cloud and Sales Cloud (desirable). Experience with CI/CD, Git/GitHub, and structured deployment processes. Strong grasp of Salesforce data architecture, platform limits, and security
Apr 28, 2026
Full time
Senior Salesforce Developer - Service Could - Experience Cloud - Marketing Cloud - Apex - LWC Role - Senior Salesforce Developer Salary - up to £90,000 + Benefits Location - London Bridge Working Situation - Hybrid (2x per week in the office) My client who are leaders in their field are looking for a Senior Salesforce Developer who will be responsible for hands-on development, platform optimisation, and delivering scalable solutions across Service Cloud and Marketing Cloud. The role leads Apex development, configuration, and CI/CD processes, while ensuring platform stability, assessing release impacts, resolving BAU issues, and driving continuous improvement. Key Responsibilities Salesforce Development Design and deliver scalable, high-performance Salesforce solutions. Build and configure functionality across Service Cloud and Marketing Cloud. Write clean Apex code and use declarative tools to meet business needs. Complete unit testing, documentation, and support system testing. Collaboration & Stakeholder Engagement Work with Product Owners and Business Analysts to translate requirements into effective solutions. Participate in Agile ceremonies (sprint planning, grooming, retros). Advise teams on Salesforce capabilities, limitations, and best practices. Platform Management & BAU Support ongoing maintenance and optimisation of the Salesforce platform. Troubleshoot, resolve, and document issues for both projects and BAU. Essential Skills & Experience Extensive hands-on Salesforce development experience in complex environments. Strong skills in Apex, LWC, SOQL, REST/SOAP APIs, and Salesforce configuration. Solid understanding of Service Cloud and Experience Cloud (essential); Marketing Cloud and Sales Cloud (desirable). Experience with CI/CD, Git/GitHub, and structured deployment processes. Strong grasp of Salesforce data architecture, platform limits, and security
Digital Sales Manager Are you a commercially driven sales professional with a passion for helping SMEs grow? Do you thrive in a fast-paced digital environment where your ideas, energy, and ambition directly impact revenue and results? If so, this brand new opportunity could be a great next step in your career. We are looking for an Advertising & Reward Platform Sales Manager to lead and expand our clients SME advertising offering across their fast-growing digital marketing and reward platform. This is a key role responsible for driving revenue, onboarding new advertisers, shaping product strategy, and delivering measurable value for the SME community they support. What You'll Be Doing Sales & Revenue Growth Sell digital advertising space, marketplace listings, promotional placements, and partner offers to SME clients. Build and manage a strong multi-sector pipeline. Achieve and exceed monthly/quarterly revenue targets. Package and price advertising solutions to maximise yield and occupancy. Prospect, engage, and convert new opportunities via outreach, networking, and events. Client Acquisition & Account Management Identify, approach, and onboard new SME advertisers. Run consultative sales conversations to match client needs with the right advertising solutions. Manage accounts post-sale, driving renewals, performance, and upsell opportunities. Produce campaign reports and insights to help clients optimise their ROI. Understand each client's reward strategy, engagement goals, and workflows to advise on best platform usage. Platform & Campaign Management Oversee booking, scheduling, and delivery of ads and promotions. Collaborate with marketing, product, and operations to ensure smooth campaign execution. Maintain accurate CRM data, forecasts, and sales reporting. Strategy & Market Insight Monitor competitor platforms. Track metrics and present insights to senior leadership. Recommend new advertising products, bundles, and pricing models. Provide feedback on trends, sector opportunities, and customer needs. What We're Looking For Skills & Experience Proven experience in B2B digital media sales, platform advertising, or marketplace sales-ideally with SMEs. Strong understanding of digital marketing (display ads, listings, email promos, sponsored content). Excellent communicator with strong negotiation and presentation ability. CRM proficiency (e.g., Salesforce, HubSpot). Analytical, data-driven approach to optimising performance. Target-driven, self-motivated, and comfortable in a fast-paced environment. Experience managing a team. Highly organised with strong attention to detail. Personal Attributes Entrepreneurial mindset with a proactive, hands-on approach. Skilled relationship-builder with SME owners and decision-makers. High energy, resilience, and a results-focused mentality. Collaborative team player across departments. 50737BGR2 INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
Apr 28, 2026
Full time
Digital Sales Manager Are you a commercially driven sales professional with a passion for helping SMEs grow? Do you thrive in a fast-paced digital environment where your ideas, energy, and ambition directly impact revenue and results? If so, this brand new opportunity could be a great next step in your career. We are looking for an Advertising & Reward Platform Sales Manager to lead and expand our clients SME advertising offering across their fast-growing digital marketing and reward platform. This is a key role responsible for driving revenue, onboarding new advertisers, shaping product strategy, and delivering measurable value for the SME community they support. What You'll Be Doing Sales & Revenue Growth Sell digital advertising space, marketplace listings, promotional placements, and partner offers to SME clients. Build and manage a strong multi-sector pipeline. Achieve and exceed monthly/quarterly revenue targets. Package and price advertising solutions to maximise yield and occupancy. Prospect, engage, and convert new opportunities via outreach, networking, and events. Client Acquisition & Account Management Identify, approach, and onboard new SME advertisers. Run consultative sales conversations to match client needs with the right advertising solutions. Manage accounts post-sale, driving renewals, performance, and upsell opportunities. Produce campaign reports and insights to help clients optimise their ROI. Understand each client's reward strategy, engagement goals, and workflows to advise on best platform usage. Platform & Campaign Management Oversee booking, scheduling, and delivery of ads and promotions. Collaborate with marketing, product, and operations to ensure smooth campaign execution. Maintain accurate CRM data, forecasts, and sales reporting. Strategy & Market Insight Monitor competitor platforms. Track metrics and present insights to senior leadership. Recommend new advertising products, bundles, and pricing models. Provide feedback on trends, sector opportunities, and customer needs. What We're Looking For Skills & Experience Proven experience in B2B digital media sales, platform advertising, or marketplace sales-ideally with SMEs. Strong understanding of digital marketing (display ads, listings, email promos, sponsored content). Excellent communicator with strong negotiation and presentation ability. CRM proficiency (e.g., Salesforce, HubSpot). Analytical, data-driven approach to optimising performance. Target-driven, self-motivated, and comfortable in a fast-paced environment. Experience managing a team. Highly organised with strong attention to detail. Personal Attributes Entrepreneurial mindset with a proactive, hands-on approach. Skilled relationship-builder with SME owners and decision-makers. High energy, resilience, and a results-focused mentality. Collaborative team player across departments. 50737BGR2 INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Apr 27, 2026
Full time
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Key Accounts Director Location: Home-based with UK travel Salary: Package of £100k+ (including base salary, commission, and car allowance) Contract Type: Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Mercia Group (part of Wilmington plc) are looking for someone who knows how to build strong, lasting commercial relationships - and how to turn those relationships into meaningful, long term revenue. You'll likely come from an accountancy or professional services background, or have significant experience selling into regulated sectors such as legal services, education or financial services. Either way, you're experienced in handling complex conversations and applying sound commercial judgement in environments where credibility matters. You take a considered, consultative approach to sales. You invest time in understanding your clients, use insight to surface real challenges, and shape tailored, value-led propositions in response. This is predominantly a key account role, with most of your focus on managing, retaining and growing existing relationships, alongside a meaningful expectation to actively identify, develop, and convert new business opportunities. We re looking for someone who can demonstrate success in both growing existing accounts and consistently winning new business, with a strong focus on building a sustainable pipeline. If you're looking to take ownership of a high-value client portfolio and play a strategic role in Mercia s continued growth - combining account management excellence with proven new business capability - we'd love to hear from you! Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Main Purpose of the Role: In this role, you ll take ownership of a portfolio of Mercia s largest and most strategically important clients and partners. This includes leading accountancy firms, heads of groups and networks, as well as key industry partners such as software providers, training organisations and professional education bodies. You ll be responsible for maintaining and growing these relationships, taking a proactive approach to account management, spotting opportunities for expansion and ensuring long term client retention. You ll work closely with the Senior Leadership Team, alongside colleagues in sales and marketing, to support existing partnerships and develop new ones that align with Mercia s wider growth plans. Staying close to clients businesses, you'll provide insights, anticipate needs, and remain informed about changes in the accountancy industry to understand their impact on your portfolio. Key Tasks and Responsibilities: • Drive the growth and retention of revenue across your portfolio. • Develop and leverage commercial and strategic partnerships to contribute to Mercia's wider growth strategy. • Work closely with a designated Client Success Manager to ensure world-class service for strategic clients and partners. • Build and maintain strategic B2B partnerships; demonstrate solution-selling expertise in regulated industries (accountancy, legal services, or education). • Manage your time and workload efficiently to meet activity targets. • Line manage and support a small team of Key Account Managers. • Prioritise activity across your portfolio to maximise the potential and long-term value of each account. • Negotiate commercially with clients, partners, and procurement teams to achieve mutually beneficial outcomes, consulting legal teams as necessary. • Build and maintain a pipeline of opportunities that grows year on year. • Collaborate with the product division on new solutions, pricing, and go-to-market materials. • Support the wider sales team in commercial negotiations, proposals, and client contracting. • Accurately capture and record client and partner interactions in Salesforce and other systems. • Convert proposals into successful deals and track performance metrics (conversion rates, pipeline growth, revenue retention/win). • Log client feedback, requests, and insights with the Product Department. What s the Best Thing About This Role You will be at the heart of Mercia s strategic growth, shaping partnerships with some of the biggest names in the accountancy profession while leading a small team and influencing the wider sales strategy. What s the Most Challenging Thing About This Role Managing a high-value portfolio with multiple stakeholders and complex negotiations requires commercial agility, proactive problem-solving, and the ability to balance long-term strategy with day-to-day operational demands. What We re Looking For To be successful in this role, you must: • Proven experience selling solutions within a regulated environment, such as accountancy, professional education or training. • Demonstrable experience managing a portfolio of high value key accounts - typically up to 30 clients - with a clear focus on retention, growth and long term value. • Experience operating at senior leadership level, with the confidence to engage credibly with SLT, board level stakeholders and executive decision makers, both internally and externally. • Previous experience in line managing and coaching a Key Accounts or senior sales team. • A strong understanding of how to stay close to the commercial realities of the business, spotting opportunities for strategic partnerships and longer term growth. • A positive, thoughtful and disciplined approach to sales, focused on understanding client needs and solving problems rather than transactional selling. • A collaborative mindset and a willingness to share insight, best practice and experience with colleagues across the sales function. • Flexibility to travel across the UK to meet clients and partners, with occasional travel further afield, and the ability to attend regular internal meetings in Leicester and London. To be successful in this role, it would be great if you have: • Previous sales experience in the accountancy industry. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia Group, part of Wilmington plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK with high-quality training, content, and resources. By joining our team, you ll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Apr 27, 2026
Full time
Key Accounts Director Location: Home-based with UK travel Salary: Package of £100k+ (including base salary, commission, and car allowance) Contract Type: Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Mercia Group (part of Wilmington plc) are looking for someone who knows how to build strong, lasting commercial relationships - and how to turn those relationships into meaningful, long term revenue. You'll likely come from an accountancy or professional services background, or have significant experience selling into regulated sectors such as legal services, education or financial services. Either way, you're experienced in handling complex conversations and applying sound commercial judgement in environments where credibility matters. You take a considered, consultative approach to sales. You invest time in understanding your clients, use insight to surface real challenges, and shape tailored, value-led propositions in response. This is predominantly a key account role, with most of your focus on managing, retaining and growing existing relationships, alongside a meaningful expectation to actively identify, develop, and convert new business opportunities. We re looking for someone who can demonstrate success in both growing existing accounts and consistently winning new business, with a strong focus on building a sustainable pipeline. If you're looking to take ownership of a high-value client portfolio and play a strategic role in Mercia s continued growth - combining account management excellence with proven new business capability - we'd love to hear from you! Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Main Purpose of the Role: In this role, you ll take ownership of a portfolio of Mercia s largest and most strategically important clients and partners. This includes leading accountancy firms, heads of groups and networks, as well as key industry partners such as software providers, training organisations and professional education bodies. You ll be responsible for maintaining and growing these relationships, taking a proactive approach to account management, spotting opportunities for expansion and ensuring long term client retention. You ll work closely with the Senior Leadership Team, alongside colleagues in sales and marketing, to support existing partnerships and develop new ones that align with Mercia s wider growth plans. Staying close to clients businesses, you'll provide insights, anticipate needs, and remain informed about changes in the accountancy industry to understand their impact on your portfolio. Key Tasks and Responsibilities: • Drive the growth and retention of revenue across your portfolio. • Develop and leverage commercial and strategic partnerships to contribute to Mercia's wider growth strategy. • Work closely with a designated Client Success Manager to ensure world-class service for strategic clients and partners. • Build and maintain strategic B2B partnerships; demonstrate solution-selling expertise in regulated industries (accountancy, legal services, or education). • Manage your time and workload efficiently to meet activity targets. • Line manage and support a small team of Key Account Managers. • Prioritise activity across your portfolio to maximise the potential and long-term value of each account. • Negotiate commercially with clients, partners, and procurement teams to achieve mutually beneficial outcomes, consulting legal teams as necessary. • Build and maintain a pipeline of opportunities that grows year on year. • Collaborate with the product division on new solutions, pricing, and go-to-market materials. • Support the wider sales team in commercial negotiations, proposals, and client contracting. • Accurately capture and record client and partner interactions in Salesforce and other systems. • Convert proposals into successful deals and track performance metrics (conversion rates, pipeline growth, revenue retention/win). • Log client feedback, requests, and insights with the Product Department. What s the Best Thing About This Role You will be at the heart of Mercia s strategic growth, shaping partnerships with some of the biggest names in the accountancy profession while leading a small team and influencing the wider sales strategy. What s the Most Challenging Thing About This Role Managing a high-value portfolio with multiple stakeholders and complex negotiations requires commercial agility, proactive problem-solving, and the ability to balance long-term strategy with day-to-day operational demands. What We re Looking For To be successful in this role, you must: • Proven experience selling solutions within a regulated environment, such as accountancy, professional education or training. • Demonstrable experience managing a portfolio of high value key accounts - typically up to 30 clients - with a clear focus on retention, growth and long term value. • Experience operating at senior leadership level, with the confidence to engage credibly with SLT, board level stakeholders and executive decision makers, both internally and externally. • Previous experience in line managing and coaching a Key Accounts or senior sales team. • A strong understanding of how to stay close to the commercial realities of the business, spotting opportunities for strategic partnerships and longer term growth. • A positive, thoughtful and disciplined approach to sales, focused on understanding client needs and solving problems rather than transactional selling. • A collaborative mindset and a willingness to share insight, best practice and experience with colleagues across the sales function. • Flexibility to travel across the UK to meet clients and partners, with occasional travel further afield, and the ability to attend regular internal meetings in Leicester and London. To be successful in this role, it would be great if you have: • Previous sales experience in the accountancy industry. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia Group, part of Wilmington plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK with high-quality training, content, and resources. By joining our team, you ll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Application Support Lead required to join a fast-growing, specialist software company delivering mission-critical solutions to a global client base within a highly regulated industry (remote - must be UK based). Their platform is trusted by major international brands, and as they continue to scale, they're looking for someone to take their support function to the next level. This is a high-impact leadership role where you'll have real ownership, influence, and the opportunity to shape how customer support is delivered across the business. What you'll be doing You'll take the lead in shaping and driving a high-performing customer support function, ensuring a seamless and high-quality experience for clients. Day-to-day, you'll oversee application support, making sure issues are resolved efficiently while maintaining a strong customer-first mindset across the team. You'll play a key role in managing software releases and upgrades, ensuring deployments are smooth, well-communicated, and minimally disruptive. Alongside this, you'll embed and evolve IT Service Management best practices, bringing structure and consistency to incident, problem, and change processes. Acting as the main point of contact for third-party infrastructure providers, you'll ensure hosted environments are secure and reliable, while also keeping a close eye on performance metrics such as SLAs and customer satisfaction to continuously improve service delivery. Collaboration will be central to your role, working closely with Product, Engineering, and Commercial teams, while also taking ownership of support-related costs, forecasting, and overall operational efficiency. What they're looking for Experience in a senior support or service delivery leadership role Background in software, SaaS, or hosted/cloud environments Strong knowledge of ITSM frameworks (ITIL preferred) Experience managing releases and communicating technical changes Proven ability to manage third-party suppliers or service providers Excellent stakeholder management and communication skills Experience with Jira and Salesforce The package The role comes with a salary 50-55k alongside benefits which include a discretionary bonus. They offer remote-first working environment that supports work-life balance (must be UK based). On top of this, you'll have access to funded training and development programmes, a home office allowance to set yourself up for success. If this sounds of interest, please apply or reach out to Matt MacAlpine. Cathcart Technology is acting as an Employment Agency in relation to this vacancy.
Apr 27, 2026
Full time
Application Support Lead required to join a fast-growing, specialist software company delivering mission-critical solutions to a global client base within a highly regulated industry (remote - must be UK based). Their platform is trusted by major international brands, and as they continue to scale, they're looking for someone to take their support function to the next level. This is a high-impact leadership role where you'll have real ownership, influence, and the opportunity to shape how customer support is delivered across the business. What you'll be doing You'll take the lead in shaping and driving a high-performing customer support function, ensuring a seamless and high-quality experience for clients. Day-to-day, you'll oversee application support, making sure issues are resolved efficiently while maintaining a strong customer-first mindset across the team. You'll play a key role in managing software releases and upgrades, ensuring deployments are smooth, well-communicated, and minimally disruptive. Alongside this, you'll embed and evolve IT Service Management best practices, bringing structure and consistency to incident, problem, and change processes. Acting as the main point of contact for third-party infrastructure providers, you'll ensure hosted environments are secure and reliable, while also keeping a close eye on performance metrics such as SLAs and customer satisfaction to continuously improve service delivery. Collaboration will be central to your role, working closely with Product, Engineering, and Commercial teams, while also taking ownership of support-related costs, forecasting, and overall operational efficiency. What they're looking for Experience in a senior support or service delivery leadership role Background in software, SaaS, or hosted/cloud environments Strong knowledge of ITSM frameworks (ITIL preferred) Experience managing releases and communicating technical changes Proven ability to manage third-party suppliers or service providers Excellent stakeholder management and communication skills Experience with Jira and Salesforce The package The role comes with a salary 50-55k alongside benefits which include a discretionary bonus. They offer remote-first working environment that supports work-life balance (must be UK based). On top of this, you'll have access to funded training and development programmes, a home office allowance to set yourself up for success. If this sounds of interest, please apply or reach out to Matt MacAlpine. Cathcart Technology is acting as an Employment Agency in relation to this vacancy.
Join Appear as our first Customer Success Manager in the UK and be the driving force behind customer outcomes, retention, and growth in a company transforming how the world watches live events. About Appear & the Opportunity Appear is a global leader in live production technology, trusted by the world's leading content creators to deliver the highest-profile live media with integrity and efficiency. With centres of excellence across Oslo, Sweden, Southampton, Singapore and Los Angeles, we combine deep engineering expertise with a passion for innovation. This is a newly created role and a unique opportunity to build something from the ground up. As Customer Success Manager for EMEA, you will be working at the intersection of customer relationships, technical delivery, and commercial growth. You will report directly to the UK Regional GM & SVP EMEA and collaborate closely with support, commercial, and product teams globally. You are joining at an exciting moment: Appear is establishing its Customer Success programme across regions, and your work in the EMEA will directly inform how we scale this globally. Your Responsibilities Customer Lifecycle & Programme Execution Execute the Customer Success programme using defined playbooks, cadences, and workflows Support local teams through all phases of the customer success programme. Ensure a consistent and high-quality customer journey across the EMEA region Feed regional insights back to improve global CS frameworks and tooling Customer Success Delivery Manage a portfolio of customers, driving adoption, value realisation, and long-term retention Establish and maintain regular engagement cadences - QBRs, check ins, and tailored success plans in collaboration with Account owners Monitor customer health proactively and address risks before they escalte Identify expansion opportunities in close collaboration with the Commercial team Support Alignment & Data Quality Ensure correct data and usage in support and customer success tooling Maintain accurate customer data and activity tracking across systems Collaborate with support and customer success teams to ensure smooth case handling and escalation Identify process gaps and contribute improvements to global operations Must-Have Experience Experience driving customer relations and lifecycle in a structured way Comfortable working with CRM, CSM or support systems (e.g. Zendesk, Salesforce) and committed to data quality Strong ability to collaborate across support, sales, and product teams in a matrix environment Commercial mindset - able to identify risks and opportunities within a customer portfolio Nice to Have Background in technical B2B environments (hardware/software products) Exposure to support operations or service delivery functions Experience in a newly established or scaling CS function Experience from working in a matrix organization Familiarity with EMEA/UK market dynamics What Does Success Look Like? In this role, you will be measured on outcomes that matter: high customer engagement across your portfolio, strong retention rates, positive customer satisfaction (CSAT/NPS), and clear visibility of customer health and risks. We also expect you to be a reliable contributor to process improvement - surfacing feedback that helps Appear get better at serving its customers globally. Why Appear? Be part of an industry-leading company trusted by the world's largest broadcasters, sports leagues, and content creators A genuinely new role - you will have real ownership and direct impact on outcomes that matter to the business Close collaboration with global leadership and operations teams across Oslo, UK, and North America A blend of customer-facing work and strategic influence - not just account management, but programme shaping Hybrid working policy and flexible hours to support work-life balance Travel and medical insurance coverage Full salary during parental leave Defined contribution pension plan Vibrant social culture with regular team events, sponsored communities, and informal after-works Practical Information Location: UK (preferably), with some travel across Europe for customer meetings and alignment with HQ Language requirements: Excellent spoken and written English required. Preferably professionally proficient in a second language, e.g. French, German, Spanish Application deadline: We consider applicants on a rolling basis - apply early Education: Bachelor's degree (Business, Engineering or similar) preferred; experience is more important than formal qualifications
Apr 26, 2026
Full time
Join Appear as our first Customer Success Manager in the UK and be the driving force behind customer outcomes, retention, and growth in a company transforming how the world watches live events. About Appear & the Opportunity Appear is a global leader in live production technology, trusted by the world's leading content creators to deliver the highest-profile live media with integrity and efficiency. With centres of excellence across Oslo, Sweden, Southampton, Singapore and Los Angeles, we combine deep engineering expertise with a passion for innovation. This is a newly created role and a unique opportunity to build something from the ground up. As Customer Success Manager for EMEA, you will be working at the intersection of customer relationships, technical delivery, and commercial growth. You will report directly to the UK Regional GM & SVP EMEA and collaborate closely with support, commercial, and product teams globally. You are joining at an exciting moment: Appear is establishing its Customer Success programme across regions, and your work in the EMEA will directly inform how we scale this globally. Your Responsibilities Customer Lifecycle & Programme Execution Execute the Customer Success programme using defined playbooks, cadences, and workflows Support local teams through all phases of the customer success programme. Ensure a consistent and high-quality customer journey across the EMEA region Feed regional insights back to improve global CS frameworks and tooling Customer Success Delivery Manage a portfolio of customers, driving adoption, value realisation, and long-term retention Establish and maintain regular engagement cadences - QBRs, check ins, and tailored success plans in collaboration with Account owners Monitor customer health proactively and address risks before they escalte Identify expansion opportunities in close collaboration with the Commercial team Support Alignment & Data Quality Ensure correct data and usage in support and customer success tooling Maintain accurate customer data and activity tracking across systems Collaborate with support and customer success teams to ensure smooth case handling and escalation Identify process gaps and contribute improvements to global operations Must-Have Experience Experience driving customer relations and lifecycle in a structured way Comfortable working with CRM, CSM or support systems (e.g. Zendesk, Salesforce) and committed to data quality Strong ability to collaborate across support, sales, and product teams in a matrix environment Commercial mindset - able to identify risks and opportunities within a customer portfolio Nice to Have Background in technical B2B environments (hardware/software products) Exposure to support operations or service delivery functions Experience in a newly established or scaling CS function Experience from working in a matrix organization Familiarity with EMEA/UK market dynamics What Does Success Look Like? In this role, you will be measured on outcomes that matter: high customer engagement across your portfolio, strong retention rates, positive customer satisfaction (CSAT/NPS), and clear visibility of customer health and risks. We also expect you to be a reliable contributor to process improvement - surfacing feedback that helps Appear get better at serving its customers globally. Why Appear? Be part of an industry-leading company trusted by the world's largest broadcasters, sports leagues, and content creators A genuinely new role - you will have real ownership and direct impact on outcomes that matter to the business Close collaboration with global leadership and operations teams across Oslo, UK, and North America A blend of customer-facing work and strategic influence - not just account management, but programme shaping Hybrid working policy and flexible hours to support work-life balance Travel and medical insurance coverage Full salary during parental leave Defined contribution pension plan Vibrant social culture with regular team events, sponsored communities, and informal after-works Practical Information Location: UK (preferably), with some travel across Europe for customer meetings and alignment with HQ Language requirements: Excellent spoken and written English required. Preferably professionally proficient in a second language, e.g. French, German, Spanish Application deadline: We consider applicants on a rolling basis - apply early Education: Bachelor's degree (Business, Engineering or similar) preferred; experience is more important than formal qualifications
The Shared Success Customer Success Management (CSM) team is part of the broader Customer Experience organization, which includes Renewals, Customer Education, and Support. CSMs operate within a pooled, scale-focused model designed to support a large and growing customer portfolio through an always on digital approach, complemented by 1 to many engagements and signal driven prioritization. This ensures human engagement is focused where it drives the greatest impact. The role blends time bound ownership of a defined set of customers with shared, signal based success motions across the broader portfolio. We are an AI powered strategic growth engine, partnering with customers to realize the full impact of Miro as an AI driven operating system for modern work. The team collaborates with customers to accelerate innovation, strengthen collaboration, and enable new ways of working. By leveraging product insights, lifecycle signals, and scalable engagement strategies, Shared Success CSMs drive measurable outcomes in retention, adoption, and expansion across a global and diverse customer base. About the Role As a Customer Success Manager on the Shared Success team, you will help execute and evolve a modern approach to Customer Success at scale. This role is designed for self starters who thrive in dynamic environments and are quick to adapt, continuously learning and evolving as priorities shift. You will balance direct customer engagement with signal driven prioritization, managing a portfolio of customers while leveraging product signals, lifecycle triggers, and health indicators to determine when and how to engage. Working alongside a global team, you will contribute to scalable programs, experiments, and playbooks that help thousands of customers realize value from Miro. Success in this role requires curiosity, ownership, strong organization, and the ability to use data, technology, and emerging AI capabilities to drive meaningful customer outcomes. Success in this role requires strong AI fluency, a consultative mindset, and the ability to engage confidently with stakeholders from individual users to C level executives. You bring experience partnering with engineering, product, and design leaders, and can translate business goals into actionable, value driven outcomes using Miro. What you'll do Own outcomes across a portfolio of customers, with a focus on driving adoption, retention, and expansion Use product usage data, health signals, and lifecycle insights to proactively identify risks and opportunities, and prioritize engagement Engage customers at key moments in their journey, including onboarding, adoption, and renewal risk, to drive measurable business outcomes Execute and iterate on scalable programs and playbooks that accelerate activation, deepen adoption, and support long term value realization Deliver targeted engagements as needed (e.g. workshops, Miro Days, and virtual sessions) for high impact opportunities and risks within your portfolio Advise customers on best practices to embed Miro into core workflows and improve collaboration and innovation Partner cross functionally with Sales, Product, Support, and Education by sharing customer insights, escalating friction points, and contributing to solutions that improve the customer experience Maintain accurate account data and documentation in Gainsight and internal systems to ensure visibility and continuity Contribute insights and patterns from your portfolio to help improve team programs, playbooks, and overall customer experience at scale What you'll need 3+ years of experience in customer facing roles within SaaS, fintech, technology, or consulting environments Demonstrated AI fluency, with the ability to leverage AI and automation to enhance customer engagement and scale impact Consultative mindset with experience in consulting a major plus, demonstrating the ability to guide customers through discovery, challenge assumptions, and align solutions to business outcomes Experience engaging with C level stakeholders and partnering with engineering, product, and design leadership teams Strong organizational and prioritization skills, with the ability to manage multiple engagements in a fast paced, signal driven environment Comfort using data, product insights, and customer health indicators to inform decisions and drive targeted engagement A self starter mindset with a high degree of ownership, curiosity to experiment, and the ability to take ideas from concept through execution and iteration Ability to quickly adapt and learn in a dynamic environment, pivoting based on new information, signals, and business needs Clear and confident communication skills, with the ability to engage customers across industries, roles, and levels of maturity Confidence contributing ideas, challenging the status quo, and influencing team discussions Experience with tools such as Gainsight, Salesforce, Slack, Gong, Gemini, Claude or other advanced AI technologies used for building new workflows is a plus Fluency in English and at least one additional language (Spanish, Dutch, or French) is a plus What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location specific benefits, please refer to our Global Miro benefits board.
Apr 26, 2026
Full time
The Shared Success Customer Success Management (CSM) team is part of the broader Customer Experience organization, which includes Renewals, Customer Education, and Support. CSMs operate within a pooled, scale-focused model designed to support a large and growing customer portfolio through an always on digital approach, complemented by 1 to many engagements and signal driven prioritization. This ensures human engagement is focused where it drives the greatest impact. The role blends time bound ownership of a defined set of customers with shared, signal based success motions across the broader portfolio. We are an AI powered strategic growth engine, partnering with customers to realize the full impact of Miro as an AI driven operating system for modern work. The team collaborates with customers to accelerate innovation, strengthen collaboration, and enable new ways of working. By leveraging product insights, lifecycle signals, and scalable engagement strategies, Shared Success CSMs drive measurable outcomes in retention, adoption, and expansion across a global and diverse customer base. About the Role As a Customer Success Manager on the Shared Success team, you will help execute and evolve a modern approach to Customer Success at scale. This role is designed for self starters who thrive in dynamic environments and are quick to adapt, continuously learning and evolving as priorities shift. You will balance direct customer engagement with signal driven prioritization, managing a portfolio of customers while leveraging product signals, lifecycle triggers, and health indicators to determine when and how to engage. Working alongside a global team, you will contribute to scalable programs, experiments, and playbooks that help thousands of customers realize value from Miro. Success in this role requires curiosity, ownership, strong organization, and the ability to use data, technology, and emerging AI capabilities to drive meaningful customer outcomes. Success in this role requires strong AI fluency, a consultative mindset, and the ability to engage confidently with stakeholders from individual users to C level executives. You bring experience partnering with engineering, product, and design leaders, and can translate business goals into actionable, value driven outcomes using Miro. What you'll do Own outcomes across a portfolio of customers, with a focus on driving adoption, retention, and expansion Use product usage data, health signals, and lifecycle insights to proactively identify risks and opportunities, and prioritize engagement Engage customers at key moments in their journey, including onboarding, adoption, and renewal risk, to drive measurable business outcomes Execute and iterate on scalable programs and playbooks that accelerate activation, deepen adoption, and support long term value realization Deliver targeted engagements as needed (e.g. workshops, Miro Days, and virtual sessions) for high impact opportunities and risks within your portfolio Advise customers on best practices to embed Miro into core workflows and improve collaboration and innovation Partner cross functionally with Sales, Product, Support, and Education by sharing customer insights, escalating friction points, and contributing to solutions that improve the customer experience Maintain accurate account data and documentation in Gainsight and internal systems to ensure visibility and continuity Contribute insights and patterns from your portfolio to help improve team programs, playbooks, and overall customer experience at scale What you'll need 3+ years of experience in customer facing roles within SaaS, fintech, technology, or consulting environments Demonstrated AI fluency, with the ability to leverage AI and automation to enhance customer engagement and scale impact Consultative mindset with experience in consulting a major plus, demonstrating the ability to guide customers through discovery, challenge assumptions, and align solutions to business outcomes Experience engaging with C level stakeholders and partnering with engineering, product, and design leadership teams Strong organizational and prioritization skills, with the ability to manage multiple engagements in a fast paced, signal driven environment Comfort using data, product insights, and customer health indicators to inform decisions and drive targeted engagement A self starter mindset with a high degree of ownership, curiosity to experiment, and the ability to take ideas from concept through execution and iteration Ability to quickly adapt and learn in a dynamic environment, pivoting based on new information, signals, and business needs Clear and confident communication skills, with the ability to engage customers across industries, roles, and levels of maturity Confidence contributing ideas, challenging the status quo, and influencing team discussions Experience with tools such as Gainsight, Salesforce, Slack, Gong, Gemini, Claude or other advanced AI technologies used for building new workflows is a plus Fluency in English and at least one additional language (Spanish, Dutch, or French) is a plus What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location specific benefits, please refer to our Global Miro benefits board.
Salesforce Technical Architect (Hands-On) Location: London (On-site - minimum 40% of time, non-negotiable) Engagement Type: Full-time 1. Job Summary We are seeking a hands-on Salesforce Technical Architect to provide architectural leadership across a Salesforce platform serving internal and external users in a regulated environment. This role is explicitly hands-on. The Technical Architect is expected to: Define and document the right target architecture Validate architectural decisions through directly executed Proofs of Concept (POCs) Produce high-quality architecture artefacts for governance and design forums Lead performance engineering and optimisation for a customised Salesforce org, with a strategic focus on transitioning to Salesforce out-of-the-box (OOB) capabilities wherever possible. This is not a purely advisory role, architecture documentation must be grounded in real, tested solutions proven through hands-on implementation. 2. Key Responsibilities Architecture & Design Leadership Define end-to-end Salesforce solution architecture aligned to business needs, platform strategy, and regulatory constraints. Own architecture artefacts including: High-level and low-level design documents Data model designs Integration and security models Present architecture proposals and design decisions to technical and governance forums. Hands-On Validation & POCs Design and build Proofs of Concept personally to validate architectural patterns, technical feasibility, and non-functional requirements. Use outcomes from successful POCs to directly inform architecture documentation and design recommendations. Assess platform constraints, risks, and trade-offs through hands-on experimentation. Governance & Standards Ensure architecture aligns with FCA governance, security, and compliance expectations. Define and enforce architectural guardrails, patterns, and standards for Salesforce development teams. Review significant technical designs and data model changes for architectural alignment and downstream impact. Collaboration & Delivery Support Work closely with Product Owners, Technical Leads, and delivery teams to ensure architecture is practical and deliverable. Support teams during complex delivery phases, releases, or remediation activities. Provide architectural guidance while remaining pragmatic and delivery-focused. 3. Essential Skills & Experience Strong Salesforce technical architecture capability in enterprise-scale orgs. Extensive hands-on experience designing and building solutions using: Apex Lightning Web Components Salesforce configuration and data model design Strong architectural knowledge of: Salesforce platform architecture Service Cloud and Experience Cloud Security, identity, and access controls Data model remediation and refactoring Proven ability to produce clear, governance-ready architecture documentation. Strong communication skills, able to explain complex technical concepts to senior and non-technical stakeholders. Experience working within regulated or audit-heavy environments. 4. Nice-to-Have Salesforce Certified Technical Architect (CTA) or progress toward CTA. Experience supporting large-scale Salesforce transformations or remediation programmes. Experience in financial services or public sector environments. 5. Certifications Essential: Salesforce Administrator Platform App Builder Platform Developer I Strongly Preferred: Platform Developer II Integration Architecture Designer Data Architecture & Management Designer Sharing & Visibility Designer
Apr 25, 2026
Contractor
Salesforce Technical Architect (Hands-On) Location: London (On-site - minimum 40% of time, non-negotiable) Engagement Type: Full-time 1. Job Summary We are seeking a hands-on Salesforce Technical Architect to provide architectural leadership across a Salesforce platform serving internal and external users in a regulated environment. This role is explicitly hands-on. The Technical Architect is expected to: Define and document the right target architecture Validate architectural decisions through directly executed Proofs of Concept (POCs) Produce high-quality architecture artefacts for governance and design forums Lead performance engineering and optimisation for a customised Salesforce org, with a strategic focus on transitioning to Salesforce out-of-the-box (OOB) capabilities wherever possible. This is not a purely advisory role, architecture documentation must be grounded in real, tested solutions proven through hands-on implementation. 2. Key Responsibilities Architecture & Design Leadership Define end-to-end Salesforce solution architecture aligned to business needs, platform strategy, and regulatory constraints. Own architecture artefacts including: High-level and low-level design documents Data model designs Integration and security models Present architecture proposals and design decisions to technical and governance forums. Hands-On Validation & POCs Design and build Proofs of Concept personally to validate architectural patterns, technical feasibility, and non-functional requirements. Use outcomes from successful POCs to directly inform architecture documentation and design recommendations. Assess platform constraints, risks, and trade-offs through hands-on experimentation. Governance & Standards Ensure architecture aligns with FCA governance, security, and compliance expectations. Define and enforce architectural guardrails, patterns, and standards for Salesforce development teams. Review significant technical designs and data model changes for architectural alignment and downstream impact. Collaboration & Delivery Support Work closely with Product Owners, Technical Leads, and delivery teams to ensure architecture is practical and deliverable. Support teams during complex delivery phases, releases, or remediation activities. Provide architectural guidance while remaining pragmatic and delivery-focused. 3. Essential Skills & Experience Strong Salesforce technical architecture capability in enterprise-scale orgs. Extensive hands-on experience designing and building solutions using: Apex Lightning Web Components Salesforce configuration and data model design Strong architectural knowledge of: Salesforce platform architecture Service Cloud and Experience Cloud Security, identity, and access controls Data model remediation and refactoring Proven ability to produce clear, governance-ready architecture documentation. Strong communication skills, able to explain complex technical concepts to senior and non-technical stakeholders. Experience working within regulated or audit-heavy environments. 4. Nice-to-Have Salesforce Certified Technical Architect (CTA) or progress toward CTA. Experience supporting large-scale Salesforce transformations or remediation programmes. Experience in financial services or public sector environments. 5. Certifications Essential: Salesforce Administrator Platform App Builder Platform Developer I Strongly Preferred: Platform Developer II Integration Architecture Designer Data Architecture & Management Designer Sharing & Visibility Designer
Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK Job Description Posted Tuesday 14 April 2026 at 05:00 Job Title: Customer Success Manager Location: Sheffield Working Pattern: Hybrid, includes 3 days each week in the office Contract Type: Full time, permanent At Tes we are on a mission topower schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed.From safeguarding and compliance to staff and pupil management, our innovative and flexible software and services help teachers and school leaders worldwide to provide the best education to millions of children. With more than 13 million educators in our community, combined with our working relationships with 25,000 schools in over 100 countries, we have been making a difference for over 100 years Role overview This is a dual-impact role requiring a blend of commercial strategy and product advocacy. You are responsible for the health, retention, and supporting the growth of a portfolio of customers. Unlike an Associate, you don't just flag issues; you own the end-to-end resolution and revenue outcome. You will act as the senior escalation point for support-related hurdles, ensuring that product success paves the way for commercial expansion. Your goal is to maximise Net Revenue Retention (NRR) by delivering a frictionless customer experience where "it just works" and "it adds value." Key Responsibilities Senior Escalation Point: Act as the "Internal Voice of the Customer," bridging the gap between Support/Product and the client to unblock complex technical, product or operational hurdles. Health Diagnostics: Beyond tracking usage, you will perform and/or coordinate deep-dive "Account Health Audits," identifying systemic support trends or friction points that could threaten the renewal. Value Architecting: Work with customers to review workflows, processes and integrations, ensuring our product is deeply embedded in the daily lives of their users, whilst creating opportunities for cross & upsell across the wider Tes eco system Proactive Support Strategy: Lead "Support-to-Success" handovers, ensuring that any support ticket trends are addressed through training or product education before they become churn risks. 2) Commercial Success & Revenue Growth Full Lifecycle Ownership: Own or partner with sales (Key Strategic Accounts only) the commercial negotiation for renewals, moving from administrative tracking to closing high value contracts. Expansion Strategy: Identify, qualify, and close or partner with sales (Key Strategic Accounts only) expansion revenue (upsells/cross sells). You are expected to grow the "Wallet Share" of your portfolio year-on-year. Strategic Business Reviews (SBRs): Lead or partner with sales (Key Strategic Accounts only) high stakes meetings with senior stakeholders to demonstrate ROI, linking technical stability to business outcomes. Pipeline Accuracy: Maintain a rigorous, data backed renewal and expansion forecast within Salesforce. Process Optimisation: Partner with customer service leaders to continually refine the onboarding and support handover playbooks to reduce "Time-to-First-Value" and minimize support overhead. Risk Management: Architect "Success Recovery Plans" for accounts with low adoption or high support ticket volume. What will you need to succeed? Revenue & Growth Ownership Owns a portfolio of accounts with specific Net Revenue Retention (NRR) targets. Independently manages the full renewal lifecycle and builds a qualified expansion pipeline in partnership with Sales Leads through multi-stakeholder discovery. Value & Outcome Management Conducts Quarterly Business Reviews (QBRs) that focus on ROI, not just usage. Bridges the gap between "what the product does" and "why it matters" for the customer's bottom line. Expert at identifying the root cause of customer dissatisfaction and mobilizing internal teams (Product, Engineering, Support) to solve it. Relationship Management & Influence Navigates organisational silos to connect with senior leaders, influencers & key users. Proficient in change management, helping customers internalize the product into their daily workflows. Confident in presenting 'value realisation' reports to C Suite stakeholders and buyers and demonstrating ability to pivot from a contract negotiation to a technical troubleshooting session without losing credibility. Data Driven Decision Making Analyses behavioural patterns to predict churn months before a renewal date. Uses predictive health scores to prioritize account interventions that yield the highest commercial return. What do you get in return? 25 days annual leave rising to 30 State of the art offices Access to a range of benefits via My Benefits World Free eye care cover Life Assurance Cycle to Work Scheme EAP (Employee assistance programme) Quarterly Tes Socials Access to an extensive Learning and Development menu Who are Tes? Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools. By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education. Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK
Apr 25, 2026
Full time
Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK Job Description Posted Tuesday 14 April 2026 at 05:00 Job Title: Customer Success Manager Location: Sheffield Working Pattern: Hybrid, includes 3 days each week in the office Contract Type: Full time, permanent At Tes we are on a mission topower schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed.From safeguarding and compliance to staff and pupil management, our innovative and flexible software and services help teachers and school leaders worldwide to provide the best education to millions of children. With more than 13 million educators in our community, combined with our working relationships with 25,000 schools in over 100 countries, we have been making a difference for over 100 years Role overview This is a dual-impact role requiring a blend of commercial strategy and product advocacy. You are responsible for the health, retention, and supporting the growth of a portfolio of customers. Unlike an Associate, you don't just flag issues; you own the end-to-end resolution and revenue outcome. You will act as the senior escalation point for support-related hurdles, ensuring that product success paves the way for commercial expansion. Your goal is to maximise Net Revenue Retention (NRR) by delivering a frictionless customer experience where "it just works" and "it adds value." Key Responsibilities Senior Escalation Point: Act as the "Internal Voice of the Customer," bridging the gap between Support/Product and the client to unblock complex technical, product or operational hurdles. Health Diagnostics: Beyond tracking usage, you will perform and/or coordinate deep-dive "Account Health Audits," identifying systemic support trends or friction points that could threaten the renewal. Value Architecting: Work with customers to review workflows, processes and integrations, ensuring our product is deeply embedded in the daily lives of their users, whilst creating opportunities for cross & upsell across the wider Tes eco system Proactive Support Strategy: Lead "Support-to-Success" handovers, ensuring that any support ticket trends are addressed through training or product education before they become churn risks. 2) Commercial Success & Revenue Growth Full Lifecycle Ownership: Own or partner with sales (Key Strategic Accounts only) the commercial negotiation for renewals, moving from administrative tracking to closing high value contracts. Expansion Strategy: Identify, qualify, and close or partner with sales (Key Strategic Accounts only) expansion revenue (upsells/cross sells). You are expected to grow the "Wallet Share" of your portfolio year-on-year. Strategic Business Reviews (SBRs): Lead or partner with sales (Key Strategic Accounts only) high stakes meetings with senior stakeholders to demonstrate ROI, linking technical stability to business outcomes. Pipeline Accuracy: Maintain a rigorous, data backed renewal and expansion forecast within Salesforce. Process Optimisation: Partner with customer service leaders to continually refine the onboarding and support handover playbooks to reduce "Time-to-First-Value" and minimize support overhead. Risk Management: Architect "Success Recovery Plans" for accounts with low adoption or high support ticket volume. What will you need to succeed? Revenue & Growth Ownership Owns a portfolio of accounts with specific Net Revenue Retention (NRR) targets. Independently manages the full renewal lifecycle and builds a qualified expansion pipeline in partnership with Sales Leads through multi-stakeholder discovery. Value & Outcome Management Conducts Quarterly Business Reviews (QBRs) that focus on ROI, not just usage. Bridges the gap between "what the product does" and "why it matters" for the customer's bottom line. Expert at identifying the root cause of customer dissatisfaction and mobilizing internal teams (Product, Engineering, Support) to solve it. Relationship Management & Influence Navigates organisational silos to connect with senior leaders, influencers & key users. Proficient in change management, helping customers internalize the product into their daily workflows. Confident in presenting 'value realisation' reports to C Suite stakeholders and buyers and demonstrating ability to pivot from a contract negotiation to a technical troubleshooting session without losing credibility. Data Driven Decision Making Analyses behavioural patterns to predict churn months before a renewal date. Uses predictive health scores to prioritize account interventions that yield the highest commercial return. What do you get in return? 25 days annual leave rising to 30 State of the art offices Access to a range of benefits via My Benefits World Free eye care cover Life Assurance Cycle to Work Scheme EAP (Employee assistance programme) Quarterly Tes Socials Access to an extensive Learning and Development menu Who are Tes? Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools. By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education. Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK
