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Finance Business Partner Central Manchester (2 days in office) 60,000 - 65,000 Axon Moore are working exclusively with a SAAS business in central Manchester who are seeking a Finance Business Partner to join their team on a full time permanent basis. This would suit an individual with drive and ambition, and an ability to confidently build relationship with non-finance stakeholders across the business. Responsibilities include: Provide detailed performance reporting for board packs. Business partner with the Sales & Marketing Directors, providing insightful business analysis to aid commercial decision making Review and analyse divisional costs to support accuracy of accounts. This includes providing accurate commentary and investigation into variances Work with business leads to produce meaningful budgets and reforecasts. Analyse pricing, product profitability, and deal economics to support commercial decisions. Ensure weekly utilisation and WIP reports are delivered and provide direction/support on ways forward Build business cases and financial models for growth and investment opportunities. Ensure sales are correctly recorded and carry forward positions monitored and challenged. Ideal candidate: Experience partnering specifically with Marketing teams would be extremely advantageous Experience in Commercial Finance, FP&A, or Business Partnering Strong analytical and Excel / modelling skills Please apply for immediate consideration or contact Danny Kay at Axon Moore on (phone number removed).

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action

Senior Dealership Accountant - Chiswick 55,000 - 60,000 Basic + Bonus + Company Car Location: Chiswick Automotive Industry Multi-Site Dealership Group OTE 60,000 - 65,000 Clear Route to Progression A leading and progressive automotive group is seeking a Senior Dealership Accountant to take financial ownership of a high-performing, multi-site dealership operation based in Chiswick. This is a fantastic opportunity to join a world-renowned brand with real scope for growth and promotion within the group. The Package Basic Salary: 55,000 - 60,000 (depending on experience) Bonus: Performance-based bonus structure Company Car: Tax-efficient vehicle scheme Benefits: Comprehensive package including pension, healthcare, and more On Target Earnings: 60,000 - 65,000 The Opportunity This senior role is ideal for a proactive and commercially minded accountant with proven experience managing the finances of multi-site car dealerships. You will act as a key business partner to operational leaders, driving performance, profitability, and compliance across your sites. You will be responsible for overseeing an accounts team of approximately 8 staff, ensuring the smooth running of all financial operations, including management accounts, forecasting, cash flow, and internal controls. Key Responsibilities Prepare accurate and timely monthly management accounts for multiple sites Provide detailed analysis and financial commentary to Divisional Finance Directors Lead and manage the accounts team (Purchase Ledger, Sales Ledger, Credit Control, Banking, etc.) Collaborate with senior leadership to drive financial performance and cost control Ensure strong financial controls are in place and cash flow is optimised Support budgeting, forecasting, capital appraisals, and group consolidations Deliver analytical support and reporting to evaluate business performance and profitability Involve in project-based work, investigative exercises, and ad hoc financial analysis About You Qualified by Experience, Part Qualified, or Fully Qualified (ACCA, CIMA, ACA) Demonstrable multi-site dealership accounting experience within the automotive industry Proficient in Kerridge, Pinnacle, or similar dealer management/accounting systems Strong technical accounting knowledge with exceptional attention to detail Effective leadership and people management skills with a collaborative approach Commercially astute with the ability to interpret and present financial data clearly Excellent interpersonal and communication skills Why Join This Group? Join a highly respected and expanding dealership group with national reach Work with a globally recognised automotive brand Enjoy a collaborative, supportive culture that rewards performance and initiative Real opportunities for career advancement and internal promotion Be part of a team that values innovation, accountability, and excellence Apply today or contact us for a confidential discussion about this opportunity.

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action

Sewell Wallis is partnering exclusively with a growing business based in Barnsley, South Yorkshire, who are looking to recruit an Assistant Management Accountant to their team. This Assistant Management Accountant role reports directly to the Financial Controller, who will be a brilliant mentor for a candidate who has ambitions to progress within a business. This role would suit a candidate who has a desire to learn and expand their base of knowledge and gain exposure to wider finance functions. If you're working in a similar Assistant Management Accountant level role and wanting to take the next step in your career, I'd love to hear from you! What will you be doing? Management accounts production and support for allocated contracts, being the key finance contact across these contracts. Liaising with site teams and operational managers to gather information relevant to the reporting function. Involvement in Monthly meetings with operational leaders to provide them with figures and details of how their work areas are performing against budgeted expectations. Support with the delivery of high-quality regular reporting, analysis and insights to business, forecasts, budgets and business plans with no surprises Raising of Sales Invoices in a timely manner. Support the team in providing data analysis required through the annual statutory audit Key commercial impact. Accurate and timely reporting along with financial analysis and commercial awareness to contribute to effective operational decision making. Other ad-hoc duties specified by Financial Controller. Helping to drive continuous improvement through system processes and management information across the finance function. Maintaining Group reporting deadlines and ensuring that group accounting dates are met. What skills will you need? Previous experience within a similar role. Working towards a recognised accounting qualification (AAT or chartered). Strong IT knowledge, especially in Excel and accounting systems. Attention to detail Financial awareness The ability to build relationships through effective communication. A quick learner with the ability to retain and implement information and deliver the required outputs. What's on offer? Study Support Bonus 25 days holiday + bank holidays Flexible working hours Westfield Health Please apply below, or for more information, contact Lawrie Bacon. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.

Contact Centre Senior Manager Salary: £53,451 - £57,186 Contract: Permanent, full time Location: West Yorkshire Police Looking for a leadership role where you can make a real impact in a high performing, fast paced operational environment? This is a key position within West Yorkshire Police s Contact Directorate, providing strategic leadership across a complex operational portfolio serving the public, officers, staff and partner agencies. You will lead and motivate teams to deliver a high quality, timely and professional service while ensuring the smooth delivery of emergency and non emergency communications. As a senior manager, you will play a critical role in shaping service performance, supporting staff wellbeing, driving continuous improvement and ensuring compliance across multiple operational functions. You will also act as a vital liaison point co ordinating communication and service delivery between internal departments, the public and external agencies. This is an excellent opportunity for an experienced leader with strong operational insight, excellent people skills and a passion for delivering public focused service excellence in a demanding and rewarding environment. Role and Responsibilities As a Senior Manager, you will hold a pivotal responsibility in ensuring the effective leadership, strategic direction and operational performance of the Contact Directorate. Key Duties: • Lead by example, upholding the Police Code of Ethics and ensuring staff consistently reflect Force values • Manage staff performance, attendance and wellbeing in line with policies and procedures. • Maintain strategic oversight of Contact Centre teams, ensuring effective recruitment, training and resource deployment • Drive continuous improvement through operational planning, efficient resource coordination and preventative policing approaches • Ensure compliance with HMICFRS, national standards and Force strategies through effective partnership working • Monitor and evaluate performance to improve service delivery, user satisfaction and service recovery • Provide clear, ethical operational advice to internal and external stakeholders. • Support budget management, including funding negotiations, contract oversight and efficient resource use • Develop staff capability through targeted support, skills development and behavioural guidance • Oversee the maintenance and continuity of technological systems, ensuring effective procedures and resource allocation Expectations To succeed in this role, you will be expected to: • Communicate effectively with staff, partner agencies and senior stakeholders • Demonstrate strong leadership, analytical and decision making skills • Apply operational knowledge to support service delivery improvements • Work confidently with policies, risk management processes and operational planning • Manage high pressure workloads and make timely, informed decisions • Maintain a flexible and adaptive approach within a demanding environment • Operate collaboratively across districts and specialist departments Essential Criteria • Proven senior managerial experience in a large commercial or public sector call centre environment • Strong written, verbal and interpersonal communication skills • Strong analytical, leadership and innovation capabilities • Experience of change management • Knowledge of financial and budgetary principles • Experience working within a Contact Centre environment • Ability to share managerial responsibility for approximately 650 staff • Ability to analyse information and produce detailed reports • Knowledge of GDPR, the Computer Misuse Act, MOPI and Force policies • Basic understanding of budgeting, financial systems and contract management • IOSH Managing Safely (or equivalent) • Willingness and ability to travel across West Yorkshire and attend local, regional and national meetings Benefits West Yorkshire Police staff can access a wide range of benefits designed to support work life balance, wellbeing, development and financial security. These include: • Generous annual leave allowance - 27 days annual leave, rising to 32 days after five years of service plus bank holidays (bank holidays to be worked on a rota basis, incurring additional compensation) • Office based SLT across the force as required • Membership of the West Yorkshire Pension Fund, a secure Defined Benefit CARE (Career Average Revalued Earnings) pension scheme • Access to savings, discounts and cashback rewards through staff schemes, including eligibility to purchase a Blue Light Card and membership to the Company Shop (membership fees to be paid by employee) • Access to Employee Assistance Service accessible 24/7, providing counselling and financial advice for you and your immediate relatives • Membership options for the Police Treatment Centre and The Police Children s Charity (eligibility-dependent) • Opportunities for career development and training • Supportive HR policies, including maternity, paternity and other family-friendly provisions • A meaningful career with a clear sense of purpose supporting policing services that protect communities • Option to sign up to our Cycle to work scheme (eligibility-dependent) This post will close at 23:55 hours on 9th May 2026 How to Apply Join us in leading a vital operational function that supports communities across West Yorkshire The vacancy will close on 09/05/2026 at 23:55 hours. The successful candidate will be subject to personal and financial vetting checks prior to appointment.

Job Title: Front of House, Concierge/Receptionist Team/Department: House & Conferencing / Finance & Services Hours: Job Share 25 Hours per week (0.625 FTE) Salary Range: £32,000 - £35,000 FTE per annum Contract: Fixed Term to Permanent (12 Months) Reporting to: House & Conferencing Manager Other Key Relationships: Director of Finance & Services House Maintenance Manager HR & Compliance Officer (Health & Safety) All Tenants and Staff of Mothers Union Mothers Union Mothers Union is a women-led, international Christian movement dedicated to ending poverty, violence and social injustice in communities in the UK and around the world. Active for 150 years, with over 4 million members in approximately 84 countries, we work with people of all faiths and none, transforming lives, strengthening families and communities, and advocating for meaningful change. Rooted in kindness, faith and compassionate action, we strive to create a better future where everyone has the opportunity and resources to thrive. Role Purpose The Front of House & Security staff play a pivotal role within the Head Office of Mothers Union, called Mary Sumner House, acting as the primary point of contact for all visitors, tenants, and clients. This role is responsible for delivering a professional, secure, and high-quality front-of-house experience while supporting the smooth day-to-day operation of a busy conference and office environment within a Grade II listed building in Westminster. The postholder will ensure the effective coordination of meeting room bookings, uphold security and health & safety standards, and contribute to maintaining an exceptional environment that reflects the organisation s values. Working independently and collaboratively, they will support the broader facilities and tenant management and conference operations. Core Responsibilities To provide a professional, welcoming and secure front of house service for Mothers Union, acting as the first point of contact for all visitors, members, guests, tenants and clients. To maintain the security of the building and staff by monitoring access, CCTV and emergency procedures. To assist with meeting-room bookings. To deliver exceptional customer service and a premium experience for all tenants, clients, guests and VIPs. To maintain a safe, secure, welcoming and immaculate environment in line with brand standards and health & safety protocols. Detailed Tasks Front of House / Reception Welcome visitors, guests, tenants and clients warmly and professionally, ensuring a first-class, personalised and memorable experience for every arrival and departure. Manage VIP arrivals and departures with seamless, attentive and personalised service. Greet and assist professionally; provide information, directions, to desired locations and general support as required. Answer mainline overflow calls, in addition to routed room booking calls and respond to emails courteously, promptly and efficiently, redirecting or handling enquiries appropriately. Deal with any queries or concerns from guests/clients with professionalism and problem-solving skills. Create and maintain positive rapport and excellent professional relationships with guests, clients, tenants and team members. Ensure all internal and external clients feel valued and supported at all times. Receive, and distribute incoming post and deliveries acting as the building s Post Master to include franking the outgoing MU related post. Maintain general tidiness, cleanliness and a professional standard in all front-of-house areas and customer suites. Security Sign in all visitors and issue access passes to contractors in accordance with building procedures. Maintain lobby presence and ensure entrance doors are covered at all times. Assist in emergency situations (including fire evacuations, incident isolations and drills) and ensure common areas and fire exits remain clear. Understand and strictly adhere to health & safety policies, security measures, building access control protocols and SOPs. Conferencing & Meeting Room Support To handle enquiries, take and manage bookings for meeting rooms. In the absence of the Conference Manager, cover bookings, administration and liaison with the facilities team to ensure rooms are set up correctly with refreshments and AV equipment. General MU Operational Support 1. Contribute to the continuous improvement of front-of-house services and operational processes within Mary Sumner House. 2. Undertake any other duties as may reasonably be required by your Line Manager or Department Director, in line with the scope and responsibilities of the role to support the wider organisation. Working for Mothers Union Detailed package, benefits and wellbeing package: 5 weeks holiday a year, with additional paid leave when the office closes over the Christmas Break (pro rata for part-time staff) given at the discretion of Mothers Union 2 days paid volunteering leave (pro rata for part-time staff) Employer pension scheme with 7% employer contribution Enhanced maternity, paternity and adoption leave and pay Employee Assistance Programme including Virtual GP and Coaching Life Assurance Annual Season Ticket Loan Bike purchase salary sacrifice scheme (Cycle2Work) Eye care voucher and an allowance towards glasses Work Location/Hybrid Working Pattern This role will be based at our Head Office in central London and does not fall under the organisational hybrid working policy due to the nature of the position. Working pattern is flexible for the right combination of individuals, and will be agreed in conversation with the other candidate due to the nature of the job share. We are looking to cover the hours of 8am to 6pm, Monday to Friday ideally split into morning and afternoon shifts to allow lunchtime cover, flexibility during busier periods and sustainability to provide appropriate cover for each other during periods of annual leave. How to Apply Please use your CV and cover letter as an opportunity to tell us a bit more about who you are as a person. We want to understand how you as an individual are going to be a great fit for this role. We will be scheduling first round interviews as candidates apply, we will then complete a round of second interviews with a shortlist of candidates once the advertising has closed, with the view to appointing the role as soon as possible after that. Application Deadline 31st May 2026 Right to Work Employment right to work checks are mandatory and a legal requirement to work in the UK before you are employed. Mothers Union unfortunately, is not in a position to offer sponsorship for visas and all applicants will need to have, and be able to prove, the right to work in the UK on a permanent basis or for at least the duration of the fixed term of 12 months. DBS Checks This vacancy is subject to a DBS check if you are successfully selected. Equal Opportunity Mothers Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Diversity & Inclusion Mother s Union is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds to apply for this role. We are committed to being an inclusive and welcoming place to work to achieve greater results for the community we support. We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment. Safeguarding Policy Mother s Union has its safeguarding principles embedded in all services we provide in Britain & Ireland. Mothers Union is committed to promoting a safer environment and culture for all involved in our projects, programmes, initiatives and activities. So that this can be achieved, it is essential to understand that this policy applies to everyone working on behalf of Mothers Union, namely senior managers, board of trustees, paid staff, volunteers, members, affiliates and contracted consultants. Person Specification AREAS AND CRITERIA ESSENTIAL DESIRABLE Skills and Experience Minimum 2 years experience in a corporate, administrative or luxury hospitality role Experience in front of house and reception procedures, within a conferencing environment General understanding of the charity sector and what motivates the individuals that choose this line of work Strong IT skills, including high levels of proficiency in all aspects of Microsoft Office, especially Excel Experience using and interacting with iVVy (Conferencing Management) and Dynamics 365 (CRM Database) Impeccable personal presentation; confident, welcoming and professional demeanour Strong customer-service focus with genuine interest in people; friendly, calm and approachable Strong communication and interpersonal skills for communicating face-to-face . click apply for full job details

SUMMARY Position Title: Head of Spacemaking and Operations Level: Level 6 Pay:£40, 000 - 46, 000 (FTE yearly) Reports to: Director of Finance, HR and Operations Location: Liberation centre Brixton, London (New office in Brixton)/ Remote working within the UK with at least 3 days work from our office (Mondays, Wednesdays and Thursdays) Contract: Full time (40hrs/weekly), 2-year Fixed Term contract. Start date: As soon as possible Benefits: TAA laptop and phone, (employee assistance and health cash package including staff supervision, counselling, dental, optical care and more.) The Advocacy Academy is an activist youth movement. We serve as the political home for grassroots youth organising and the catalyst for collective action. The lives of the young people we work alongside have been directly shaped by living in an unjust world, and we exist to turn their anger into action. Young people are often the catalysts for major social change, from the Student Non-violent Coordinating Committee at the heart of the Civil Rights Movement, to the Soweto Uprising mobilising young people to resist the apartheid regime's education policies, to the Sunrise Movement redrawing the electoral map across America, and more recently encampments and protests across the world protesting the genocide in Palestine. How successfully they achieve real and lasting change depends on whether they are organised and whether they have the right strategy and tactics to be effective. We want youth organising to be enshrined in the UK for generations to come, and for young people to have tangible political power to influence national policy. That s why we have launched two national coalitions, one around climate, and the other around gender. Each will train organisations across the country to become youth organisers and work together to bring 100 young people together to identify the strategy and tactics needed to achieve change. These young leaders will organise others and work collectively to build a campaign which shakes the status quo. We are now looking for a Head of Spacemaking & Operations who believes in this vision and can ensure that TAA s Liberation Centre is safe, fully operational, and intentionally designed as a welcoming, accessible, and inclusive environment. This role bridges operational delivery and spatial experience, ensuring that the Centre not only functions effectively behind the scenes, but also reflects TAA s values in how people experience, move through, and use the space. You will combine operational oversight, facilities management, and space experience design, working across teams to ensure the Centre is safe, compliant, efficient, accessible and welcoming for staff, young people, and the wider community. Before you skim the job description, please remember you don t have to tick all the boxes to apply. We all experience a bit of imposter syndrome, including staff here at The Advocacy Academy. If this role pulls you in and you believe you could make a meaningful difference, we encourage you to apply or reach out to us to discuss further. We are especially interested in people who bring lived experiences, perspectives, and ways of working. AREAS OF RESPONSIBILITY 1.You will become a key member of the Finance, HR & Operations Team, including but not limited to: Supporting the Director of Finance, HR and Operations in maintaining and improving operational systems and processes Supporting the delivery of the Liberation Centre strategy, working across teams to ensure the Centre provides a functional, welcoming, inclusive, and safe environment for staff, young people, and the wider community Building relationships across departments, understanding their needs, and communicating operational updates to the Director Ensure escalations to the Director of Finance, HR and Operations are timely, well-prepared, clearly articulated, and supported by relevant information to enable effective decision-making. 2. You will ensure that your responsibilities run like well-oiled machines by supporting TAA s facilities, ensuring the Liberation Centre operates safely, efficiently, and in full compliance with relevant regulations by: Acting as the main operational liaison for the Liberation Centre, including council, building management, and external contractors Managing relationships with facilities providers, maintenance contractors, cleaners, and IT vendors Overseeing health & safety compliance, including staff training, evacuation procedures, drills, and statutory checks Supporting the development and implementation of risk assessments (fire, general, wellbeing, incidents, remote work, etc.) Ensuring procurement, supplies, and stock levels are managed effectively and responsibly Coordinating first aiders and fire marshals as required Ensuring operational cost-efficiency across facilities and space-related services 3.You will help shape the Liberation Centre as a purposeful, accessible, and welcoming environment by: Supporting the ongoing development of the Liberation Centre as a safe, inclusive, and values-aligned space Leading on accessibility improvements across the physical environment, ensuring equitable access for disabled community members Shaping improvements to layout, usability, and overall experience of the space Ensuring the space reflects TAA s values of care, inclusion, and liberation in its physical design and use Working with internal teams to understand spatial needs and translating them into practical and experience-led improvements Supporting a positive, caring, and community-centred environment across all users of the space 4.You will support reliable and secure operational infrastructure by: Acting as liaison for IT and facilities providers Supporting setup, maintenance, and improvement of workplace systems and equipment Ensuring infrastructure supports accessibility, inclusion, and ease of use Identifying improvements to systems that enhance operational efficiency and user experience Supporting secure onboarding and offboarding of staff from a systems and access perspective 5.You will act as a key connector between operations and delivery teams by: Work with the Working closely with programmes, Organising & Campaigns, community, and communications teams to ensure smooth operational delivery Supporting logistics for events, residentials, camps, and programmes, including venue sourcing, bookings, and on-site coordination Providing operational and administrative support for space usage, scheduling, and bookings Supporting onboarding and offboarding processes from a space, systems, and logistics perspective Supporting new staff inductions and ensuring new starters are equipped to use the space effectively Supporting internal communication of operational updates across teams 6.You will support the Director in embedding safety, wellbeing, and care into how the space is used and experienced by: Ensuring health & safety processes are embedded and consistently followed Coordinating safety training and maintaining up-to-date knowledge of regulations Supporting a culture of shared responsibility for safety within the Liberation Centre Working with the community team to ensure safety practices are values-aligned Supporting emergency preparedness and incident response processes FMaintaining a safe and functional environment by ensuring the space is kept clear, organised, and free from unnecessary clutter or hazards. 7.Culture, values and wider strategy and mission. Provide senior functional leadership for Spacemaking and Operations, ensuring delivery of organisational strategy through effective planning, coordination, and implementation across your area. Contribute to shaping organisational priorities through insight, delivery experience, and cross-departmental collaboration. To include but not limited to: Embodying and championing our commitment to social and economic justice, ensuring this is consistently reflected in organisational strategy, decision-making, delivery and partnerships Champion the organisation s commitment to social and economic justice, ensuring this is embedded in the design and delivery of spacemaking and operational activity, and reflected in partnerships and ways of working within your remit. Act as a role model for organisational culture and values, setting expectations within your teams and supporting colleagues to apply these consistently in day-to-day practice. Work closely with leaders across the organisation to identify opportunities to improve organisational impact and efficiency, contributing operational insight to strategic planning and decision-making. Identify, assess and escalate risks related to operational delivery, organisational culture, and alignment with stated values and principles, ensuring timely mitigation within your area of responsibility. Lead and enable effective cross-departmental collaboration within your remit, ensuring teams are aligned, appropriately resourced, and working effectively towards shared organisational goals. Foster a culture of openness, care, accountability and continuous improvement within your area . click apply for full job details

Arnold House was founded in 1905 in St John s Wood. It is an independent preparatory school located in London, NW8, for boys from 3 to 13, and a member of IAPS (Independent Association of Prep Schools). In our recent ISI inspection it was reported that pupils academic achievement and personal development are both excellent. We are looking for a committed and experienced Senior Accountant to join our vibrant school community at Arnold House. You will work principally at the Loudoun Road site, and report to the Director of Finance & Resources. This is a stand-alone role. We are seeking a candidate with an accountancy qualification who has excellent attention to detail, an analytical mind with management accounting experience and a desire to work in an education setting. The successful candidate is required to work throughout the calendar and academic year to support the school s delivery of education. The school has significant responsibilities to the Charity Commission and a yearly statutory audit. The Senior Accountant will support the Director of Finance & Resources in fulfilling these responsibilities. We have recently introduced i-finance accountancy package, and experience of working with this would be beneficial. Staff at Arnold House are paid according to the School s own competitive salary scale, both in recognition of the higher cost of living in London and of the fact that staff go the extra mile in a school such as ours. Staff are appraised regularly and are encouraged to reflect on and develop their practice. In January we were awarded School Mental Health Gold Award by the Carnegie Centre of Excellence for Mental Health in Schools. Our school is known for its family ethos and being a great place to work. We are committed to promoting and protecting the mental and physical health of all our staff. Deadline for applications is 9am on Monday 11th May, although we may call interviews before the deadline. Interviews: 14th May Start date: September 2026 or as soon as possible Arnold House School is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share in this commitment. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS). The post is exempt from the Rehabilitation of Offenders Act 1974 and the school is permitted to ask applicants to declare all cautions and convictions. Arnold House School will conduct online searches for shortlisted candidates. This check will be undertaken based on the requirements set out in Keeping Children Safe in Education 2025

SUMMARY Position Title: Head of Programmes (CMDP) Mat-Cover Level: Level 6 Salary: £40, 000 - 46, 000 (FTE yearly) Reports to: Director of Programmes and Partnerships Location: The Liberation centre Brixton, London (New office in Brixton)/ Remote working within the UK with at least 2 days work from our office (Pro rata for part time) Contract: Fulltime (40hrs/weekly), fixed-term maternity cover contract for 1 year with potential for Part time (e.g., 32hrs/weekly) extension subject to funding. Hours: TAA has flexible working hours, with some expected evenings (e.g. one 9pm finish once every two weeks) and weekends due to the nature of the role. All extra hours are reimbursed as Time off in Lieu (TOIL). Start date: As soon as possible (potentially June with consideration for notice period) Benefits: TAA laptop (employee assistance and health cash package including staff supervision, counselling, dental, optical care and more.). The Advocacy Academy is an activist youth movement. We serve as the political home for grassroots youth organising and the catalyst for collective action. The lives of the young people we work alongside have been directly shaped by living in an unjust world, and we exist to turn their anger into action. Young people are often the catalysts for major social change, from the Student Non-violent Coordinating Committee at the heart of the Civil Rights Movement, to the Soweto Uprising mobilising young people to resist the apartheid regime's education policies, to the Sunrise Movement redrawing the electoral map across America, and more recently encampments and protests across the world protesting the genocide in Palestine. How successfully they achieve real and lasting change depends on whether they are organised and whether they have the right strategy and tactics to be effective. We want youth organising to be enshrined in the UK for generations to come, and for young people to have tangible political power to influence national policy. That s why we have launched two national coalitions, one around climate, and the other around gender. Each will train organisations across the country to become youth organisers and work together to bring 100 young people together to identify the strategy and tactics needed to achieve change. These young leaders will organise others and work collectively to build a campaign which shakes the status quo. We want youth organising to be enshrined in the UK for generations to come, and for young people to have tangible political power to influence national policy. That s why we have launched two national coalitions, one around climate, and the other around gender. Each will train organisations across the country to become youth organisers, and work together to bring 100 young people together to identify the strategy and tactics needed to achieve change. These young leaders will organise others and work collectively to build a campaign which shakes the status quo. We are looking for a Head of Programmes who believes in this vision and is capable of building the leadership of young people that enables them to turn the resources they have into the power they need to make the change they want. It will be your job to help grow the Changemaker Development programme, train and organise Changemakers, create magic and spark the hope for something more! If this excites you, then please apply. Before you skim the job description, please remember you dont have to tick all the boxes for each role to apply. Charity experience is not a requirement! We all experience a bit of imposter syndrome, including the staff here at The Advocacy Academy. Let s name it for what it is - a manifestation of the oppression many of us face on a day to day. If this role pulls you and you believe you could make a difference, then apply anyway or reach out to us to discuss more! AREAS OF RESPONSIBILITY 1.You will be responsible for the Changemaker Development Programme (CMDP) including but limited to: Working with the Associate Director of Programmes and Associate Director of Partnerships to coordinate programmes planning and delivery timelines for CMDP. Managing cross programmatic projects to standardise processes and practices in the Programmes Department Designing and developing the recruitment process for Alumni to join the CMDP and create a targeted recruitment strategy to grow the Alumni Changemaker pool Managing the monitoring and evaluation of the programme including quantitative and qualitative data, and facilitate the process of ongoing learning being integrated into the programme Working with Programmes Leadership Team to coordinate and deliver a holistic safeguarding, wellbeing and pastoral care strategy across TAA s work with young people Responsible for holding the CMDP budget and ensuring that it is managed and spent in accordance with TAA expenses procedure e.g. signing off expenses up to £1,000 expenditure and escalating to Director of Programmes and Partnerships for amounts exceeding this. 2. You will be accountable for the learning design and delivery to include but not limited: Leading the design of the CMDP curriculum to agreed TAA standards engaging key stakeholders, e.g. alumni, programmes team, external partners Supporting Alumni Changemakers to design, deliver and facilitate social justice workshops in line with established pedagogical approaches at TAA. Leading the development of learning journeys for Alumni Changemakers. Working during school holidays for camps, and in the evenings to accommodate school hours, which may include regular evening work and unsocial hours during programme delivery. 3.You will be the port of call for the Changemakers and Community Organisers who will help run the programme, and a regular and trusted individual whom the young people know and can connect with. To include but not limited to: You will support the Changemakers in co-creating this space with young people in the community and helping them identify ways to bring participants along into the membership. You will be managing the Changemakers who are delivering the programme - and updating both the Community Director and Director of Programmes and Partnerships on their progress and development. You will hold the budget for the programme - keeping track of expenses and thinking through ways to keep costs down. You will ensure that you provide accurate and timely financial information to the budget lead for your work and to the Finance, HR & Operations team You will be responsible for holding relationships with Alumni Changemakers and holding the relational culture of the CMDP to ensure we have a brilliant atmosphere for learning, nurturing and growth for Alumni Changemakers, including but not limited to: Taking responsibility for the pastoral care of Alumni Changemakers on placement including building the pastoral care approach with the Programmes Leadership Team. Taking responsibility for building and nurturing key relationships with fellow social justice activists, organisers and educators in the sector who can support, challenge and inspire our Alumni Changemakers. Representing TAA at any applicable events, in the press and in activist circles Building and nurturing relationships with alumni/members. 4.You will be accountable for the learning design and development of the Leadership Development Framework. To include but not limited to: Designing and developing a cohesive, high-quality curriculum aligned to TAA s strategic goals and organisational values Establishing and embedding a clear pedagogical approach that underpins all delivery and supports effective facilitation Creating structured learning journeys that support the progression and development of young people as leaders Developing and maintaining facilitator guides, resources and tools to ensure consistency and quality across delivery Working with staff and members to ensure curriculum and pedagogy are effectively understood and implemented Reviewing delivery, gathering feedback and insights from members, and iterating on the curriculum and approach to continuously improve quality and impact 5.You will ensure that your programmatic activities are managed as well-oiled machines through pulling in the right people at the right time and ensuring that key milestones are met: Responsible for ensuring effective departmental administration including delegating key administrative tasks to relevant staff You will be working with the Director of Programme and Partnerships, Director of Community, the Safeguarding and Wellbeing Team and others to think about the safety, safeguarding, and wellbeing needs of the young people participating in the programme and beyond. You will ensure safeguarding and Health and Safety standards are met across the programmes team and other critical policies and practices within the organisation, working proactively with relevant leads to understand requirements and operationalise effectively You will contribute towards risk management standards and ensure Health and Safety standards are met across programmatic and community team You will be responsible for managing and overseeing a suite of behind-the-scenes systems . click apply for full job details

Conveyancing Paralegal Elephant & Castle, London 32,000 - 38,000 depending on experience + discretionary bonus other bens Our market-leading client is looking to secure the services of a new Conveyancing Paralegal. Reporting into the Director of Governance the Conveyancing Paralegal is vital in navigating the complexities of shared ownership property deals. The role will be responsible for all conveyancing aspects including legal documentation, customer communication, and property searches. They will coordinate with the Sparrow team, to ensure smooth transactions and compliance within the relevant regulations. As the Conveyancing Paralegal you will also be Overview: Working with limited supervision, dealing with shared ownership resales, staircasing, and re-mortgages, from start to finish from receiving instructions through to post-completion formalities. Legal documentation: Handling administrative duties including analysing and inputting data, organising and maintaining documents, dealing with all post completion formalities, maintaining a resale and staircasing tracker and recording and regularly updating on finances on each completed transaction. Customer liaison: Point of contact for customers, providing updates and answering all queries. Conducting all investigating and dealing with any customer complaints. Property Searches: Conducting property searches to check for any legal issues or restrictions. Coordination: Coordinate with other professionals involved in the transaction i.e. the Sparrow leadership and team, solicitors, mortgage brokers, etc. Compliance: Ensuring all transactions comply with relevant laws and regulations. General: Assisting with ad hoc title and lease enquiries, as and when required. Conducting legal research. Drafting correspondence and documents as required. Skills & experience required of the Conveyancing Paralegal role: A bachelor's degree in law or equivalent (e.g. Council for Licenced Conveyancers (CLC Previous conveyancing experience, particularly in shared ownership transactions required Experience liaising with customers and managing their experience desirable Knowledge of shared ownership sales desirable Knowledge of Property Law, conveyancing procedures and shared Ownership regulations Familiarity with legal terminology and procedures Clear and effective communication skills in both oral and written English Ability to organise and prioritise own workload Ability to work both independently and as part of a team Our client is built on diversity. Their ambition is to build an inclusive culture where diversity is embraced, and everyone feels safe, respected, valued and able to thrive as part of a winning, engaged team. As part of our recruitment process, you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at the interview stage.

Finstech Consulting are looking for a Programme Director to work with our Insurance Broking client, within their global technology team. Working closely with a global vendor, the role is responsible for shaping, optimising and maturing the global Device as a Service (DaaS) operating model, driving operating excellence, service stability and an improved colleague experience at scale. You will lead a small programme team and work closely with a globally distributed BAU team, external partners and senior stakeholders to refine, prioritise and deliver a portfolio of enhancements, underpinned by data insights and ensure successful transition into stable BAU operations. We are seeking a pragmatic, outcome focused and adaptable leader with demonstrable success delivering similar service-improvement programmes in lean, complex environments where hands-on delivery is required alongside programme leadership. The successful candidate will ideally be based within commutable distance of London, as there may be a requirement for regular travel into the office, but a fully remote role may be considered for the right person. The role is outside of IR35, on a SOW basis for which the specific deliverables are expected to be completed by the end of 2026. All necessary hardware will be provided by the client as access to their networks is required to successfully support the project. Key Responsibilities: ? Work closely with the BAU team to enhance the end to end device lifecycle, including procurement, provisioning, deployment, support, refresh and disposal.? Drive improvements in service maturity, operational effectiveness and colleague experience, aligned to agreed outcomes and success measures.? Lead delivery of a plan of enhancements, prioritising initiatives and ensuring changes are implemented effectively and embedded into BAU operations.? Own the transition from programme delivery into stable BAU, with clearly defined success metrics and a comprehensive suite of supporting documentation.? Review existing programme governance and strengthen controls, cadence transparency and reporting where required.? Influence and communicate effectively with senior stakeholders across Technology, Finance, Procurement and the wider business.? Build strong partnerships across Technology, global functions and external partners to drive adoption, alignment and continuous improvement.? Work closely with the DaaS partner to materially improve service delivery, performance and outcomes.? Coordinate closely with Finance, Procurement, internal DaaS Finance and DaaS BAU teams to ensure joined up planning, forecasting and execution.? Enhance standard templates and tracking mechanisms for forecasting, ordering and budgeting across multiple countries and device models.? Improve procurement processes to reduce complexity, streamline approvals and lower operational overhead.? Ensure comprehensive documentation is created and maintained, including process flows, Standard Operating Procedures (SOPs), and governance artefacts.? Use data and insights to inform prioritisation, measure outcomes, and support ongoing management reporting and governance. Key Experience ? 10+ years? experience delivering complex, large-scale global technology programmes, including transitioning services into stable BAU operations, experience in device management is strongly preferred.? Demonstrated experience leading and delivering programmes in lean teams, where success requires hands on involvement alongside programme accountability.? Proven leadership of global Technology teams in complex matrix organisations, including influencing without direct authority.? Deep experience in vendor/partner management, including commercial negotiation and performance oversight.? Strong understanding of modern device management technologies and end to end device lifecycle management.? Strong experience working with ServiceNow within an operational or service management context.? Demonstrated capability in strategic planning, cost optimisation, and budget ownership.? Experience operating within risk, compliance and audit frameworks in regulated environments, both internally and with external partners.? Strong familiarity with ITIL/ITSM practices, service management and operational governance.? Strategic thinker with strong execution discipline and results-driven mindset.? Pragmatic, adaptable and proactive, comfortable operating in fast-paced, evolving environments.? Exceptional relationship-building, influencing and communication skills at all levels, both internally and externally.? Comfortable operating with ambiguity, making progress while maintaining appropriate structure, documentation and controls.

Why join Marshall Land Systems in this role: This role offers an exciting opportunity to step into a highly strategic finance leadership role within a business undergoing significant transformation. Following the transition from family ownership to private equity backing, the organisation is focused on driving growth, enhancing operational performance, and strengthening financial governance. This role sits at the heart of that journey, working as a key member of the Land leadership team to shape strategy, influence decision-making, and deliver value creation. Responsibilities in this role include: Strategic & Operational Leadership Contribute to the development and delivery of divisional strategic and operational plans Act as a key member of the Land leadership team, influencing business direction and performance Support sales and investment decision-making through financial, commercial, and tax Planning & Performance Support multi-year business planning processes Deliver robust budgeting and forecasting Provide insightful analysis to support performance improvement and value creation Financial Control & Governance Maintain full accountability for the financial control environment across the division Ensure robust, compliant, and efficient financial processes and controls Oversee balance sheet integrity, risk management, and audit processes Reporting & Analysis Lead the design and delivery of the financial reporting framework Provide high-quality periodic and ad-hoc reporting to internal leadership and parent Deliver meaningful insights to enhance operational and financial decision-making Commercial & Operational Finance Support complex project-based delivery, including cost control, margin management, and risk mitigation Oversee financial aspects of international operations, including foreign exchange and credit Provide financial oversight of supply chain activities and contract performance Transformation & Continuous Improvement Proactively lead and support business change and improvement initiatives Drive efficiencies across Financial Control within the Finance directorate and wider operational processes Support ERP and systems optimisation initiatives Leadership & Team Development Develop, lead and mentor a high-performing Financial Control team Foster a culture of customer service, accountability, collaboration, and continuous improvement Operate effectively within a matrix structure, influencing beyond direct reporting Apply if you have most of the following: Significant experience in a senior finance leadership role (Financial Controller, Deputy FD, or equivalent) Proven experience within a private equity-backed environment Background in defence, engineering, manufacturing, or complex project-based industries (defence highly desirable) Experience operating in international businesses, including exposure to foreign currency and cross-border operations Strong track record in financial control, reporting, and governance in complex environments Experience supporting strategic planning, investment decisions, and business Demonstrated success working within matrix organisations and influencing senior Technical skills/Education: Fully qualified accountant (FCA, ACCA, CIMA or equivalent) Strong technical accounting expertise (UK GAAP / IFRS) Experience managing foreign exchange risk, credit risk, and financial instruments Understanding of international trade considerations (e.g. bonds, guarantees, overseas deployment models) Excel and financial modelling capability Experience with ERP systems and finance transformation initiatives Strong analytical skills with the ability to translate data into commercial insight Additional local requirements: Hybrid role, onsite around 70% of the week Successful candidates will need to be eligible to obtain SC (Security Clearance) The Benefits this role cam offer you include: Opportunity to play a key leadership role in a PE-backed transformation journey Clear progression pathway to Finance Director or Divisional FD roles Direct exposure to board-level and investor interactions Involvement in strategic decision-making and value creation initiatives Opportunity to shape and enhance financial control and reporting frameworks The benefits we will offer you include: 27 days holiday increasing with service up to 30 days (option to buy /sell) Pension contributions up to 9% Private medical insurance for you and your partner Company car allowance Extensive flexible benefit program including Cycle to Work Life assurance at 4x basic salary Enhanced parental leave and pay Paid volunteering leave Access to industry leading wellbeing resources and tools Marshall Land Systems is a Canadian-owned global company with an unrivalled pedigree of British engineering excellence. From its origins in Cambridge, UK, through more than a century of innovation, pioneering advances from the nose of Concorde to the early Hydrogen fuel cell technology that ultimately powered the moon landings, Marshall engineers now continue to innovate specialist vehicles and infrastructure for NATO forces across the world. From bomb disposal vehicles to deployed shelters, from command and control to CT scanners on the battlefield, Marshall Land Systems protects people in critical situations with the very best in engineering. It employs 600 people with major facilities the UK, Canada, and the Netherlands.

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action

Management Accountant King's Lynn, Office-Based 38,000- 42,000 + Progression Opportunities + Professional Development + Long-Term Stability + Benefits This is an excellent opportunity for a Management Accountant to join a well-established, family-run construction business, offering long-term security, a supportive culture, and genuine opportunities for career progression. Are you a part-qualified or fully qualified accountant looking to step into a role where you can make a real impact? Do you want to join a close-knit business that values its people, promotes from within, and offers stability alongside professional growth? This company has built a strong reputation over many years within the construction sector, delivering a wide range of projects across the UK. Known for its collaborative, down-to-earth culture, the business prides itself on maintaining a 'family feel' environment where employees are supported, valued, and encouraged to develop long-term careers. Staff retention is high, and progression is actively encouraged through hands-on experience and continuous development. In this role, you will report directly to the Business Director, working closely with a small, experienced finance team. You will take ownership of key financial processes while gaining exposure to strategic decision-making, allowing you to grow your responsibilities over time. Alongside this, you will play a role in supporting and developing junior team members, contributing to the ongoing strength of the department. The ideal candidate will possess strong analytical skills, experience in producing management accounts, and confidence in working within a collaborative environment. Previous experience within construction or a project-based business would be advantageous. This is a fantastic opportunity to join a stable, growing company where you can build a long-term career in a supportive and people-focused environment. The Role: Production of monthly management accounts, including journals, WIP schedules, and KPI reporting Managing core financial processes, including cash flow forecasting, payroll, and supplier payment runs Maintaining financial controls such as balance sheet reconciliations, fixed asset register, and VAT returns Supporting audits and delivering ad hoc financial analysis to aid business decision-making The Person: Accountancy background Strong analytical and numerical skills, with good knowledge of Excel and accounting systems Confident communicator, able to engage effectively with stakeholders across the business Proactive, organised, and team-oriented, with the ability to manage priorities and a focus on long-term career development Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further opportunities, please click "Apply Now" or contact Cameron Day at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

ROLE: Project Manager Main Purpose of Job Delivery of projects on time and within budget through effective planning and leadership of the Project Team. Key Responsibilities and Accountabilities: • To manage projects internally in accordance with the company s ISO procedures. • Produce and manage the Development Control Programme (DCP) for each project. • Ensure stage budgets and CMS standard Financial Reports are produced and relayed to the client, comment on budgets against stage targets. • Manage and Identify Project Resources and assign individual responsibilities, advise clients on appointments required to give expert guidance on specific points of the client s construction project. • Manage projects in accordance with the Code of Practice for Project Management, as far is reasonably practical. • Relay information on projects to internal & external Project Team. • Assess the need, arrange and Chair Project Meetings, taking minutes and distribute as necessary. • Provide Team-leader, Director, or Finance Director with information monthly on Project stage and expenditure for internal invoicing procedure during last week of invoice month. • Employ and promote effective delegation within internal & external Project Team. • Give guidance and training to Assistant Project Managers and Trainee Project Managers. • Undertake the role in accordance with chosen professional organisation s ethical standards; CIOB, RICS etc. • Ensure implementation of desired Company culture, agreed procedures, Health & Safety and Quality. • Uphold, safeguard, and promote the organisation s values and philosophy relating to ethics, integrity and corporate responsibility including social and environmental values. Core Skills and Qualifications: • HNC or degree in Project Management, Construction Management or similar • If not already chartered, willing to work towards full chartered membership • Experience in Project Management, Contract Administration and Construction. • Understanding of construction law and regulatory compliance • Excellent analytical, negotiation, problem-solving and communication skills • High level of accuracy and attention to detail • Proficiency in relevant software (e.g. Microsoft Project, MS Word, MS Excel). • Flexibility to travel to client sites as required

An exciting opportunity has arisen for a permanent Accounts Assistant to join our client at their offices in Ilford. Reporting to the Finance Director the accounts assistant will support the accounting function by assisting with day to day financial operations, ensuring all records are kept accurately and contributing to the smooth running of all of the companies financial activities. To be considered for this role you will need: Double entry bookkeeping Payroll Sub contractor payments Cred card and bank reconciliation IR35 Vat returns Experience within a construction company Accounts up to Trial Balance Moreover, you will have a good understanding of accounting principles, strong communication skills and an ability to multi task in a fast paced environment. If you have the skills and ability for this role, do not delay, apply today to be in with a chance to secure an interview. Hours of work are: Monday to Friday 8am-5pm

Are you ready to tackle complex financial challenges in a supportive environment? A leading company in the Facilities Management sector is seeking a Deputy Financial Controller in Greater London to contribute meaningfully to the business operations. The Role As the Deputy Financial Controller, you ll: Support maintaining balance sheet controls, ensuring asset and liability reporting is accurate. Ensure compliance with Group Accounting Policies, statutory law, and financial regulations. Assist with HFM Reporting and statutory accounts, ensuring adherence to reporting standards. Collaborate with teams across the business to promote best practices and accuracy. Drive corrective actions in response to audit findings. You To be successful in the role of Deputy Financial Controller, you ll bring: Qualified ACCA/CIMA qualification with experience in Financial Control teams. Excellent analytical skills and the ability to manage large data sets effectively. Strong stakeholder management and communication skills. Proven ability to work under tight deadlines in a dynamic environment. What's in it for you? This role offers the chance to influence the newly formed Compliance division and enhance financial governance. You'll work alongside experienced Finance Directors and senior stakeholders, adding significant value to the team's efforts. This opportunity allows you to make meaningful contributions and influence financial reporting processes. You'll work in a collaborative environment, enhancing your visibility among senior finance professionals and building strong relationships across the organisation. Apply Now! To apply for the position of Deputy Financial Controller, click Apply Now and send your CV to Tom McClay. Interviews are taking place now, so don t miss your chance to join.

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action