22 jobs found

Large Housing Association requires a Tenant Arrears Officer to oversee the former tenant accounts process; facilitating the process, working with stakeholders to do so. Responsibilities: Maximise the collection of debt left by former tenants and to ensure that this debt and all payments made against it, are transparent and reportable. Ensure effective management of former tenant credits and build relationships with Local Authorities to avoid the risk of Housing Benefit over-payments post account closure. Work alongside the Housing teams to reduce the amount of debt left by exiting tenants. Identifying improvements. Build relationships with Debt Collection Agencies to ensure effective partnership working and cost efficiencies. Improve income recovery through early engagement, tracing tools, legal action and external partners. Reduce debt created at tenancy end by working proactively with Housing teams. Produce high-quality reporting for senior leaders and the Executive Board. Identify risks, gaps and opportunities to strengthen the former tenant arrears process. Skills and experience: Experience of success working in an income collection environment. Experience using housing management and income collection systems. Experience producing reports for a range of stakeholders. Ability to build strong relationships, influence effectively and communicate clearly. Ability to interpret and apply policies and procedures in real operational contexts. Strong analytical skills, including creating and verifying reporting and monitoring tools. Proven ability to design new processes that deliver measurable improvements. 20.06 ph PAYE or 26.51 ph Umbrella

Your new company The services of Hays have been retained by our client, a large Housing Association based in Derry / Londonderry, to recruit a Housing Officer on a temporary basis for a period of 2 months with the possibility of further extension. Your new role You will be responsible for delivering a range of generic frontline housing management and customer services in accordance with the Association's policies and procedures including: Estate Management. Allocations and Void Management. Income Recovery / Rent Arrears Management. Anti-Social Behaviour Case Management. What you'll need to succeed To be considered for this position, you must possess: A 3rd level qualification with at least 1 year's relevant experience in a customer-facing role with account management experience, or; A Level 3 qualification or equivalent with a professional housing qualification and at least 1 year's relevant experience in a customer-facing role with account management experience, or; A Level 3 qualification or equivalent with at least 2 years' relevant experience in a customer-facing role with account management experience, or; A minimum of 3 years' experience working as a Housing Officer. Additionally, you must have: Experience in the business use of Microsoft Office packages including Outlook, Word and Excel. A full current driving licence and access to a car. Ideally, you will possess: Knowledge of working practices within housing organisations providing social housing. Working knowledge of the welfare benefit system and e-benefits. Working Knowledge of NIHE HMS system. What you'll get in return This position offers an immediate start and the opportunity to work with an established Housing Association. You will be paid via Hays on a weekly basis. What you need to do now Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Rent Support Officer £33,417.56 per annum Manchester, Greater Manchester / Agile Working Permanent, Full Time (35 hours per week) Closing date: 11th May 2026 Interview date: 21st May 2026 Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by ensuring the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers. You'll provide early intervention, guidance and assistance to customers who are struggling to meet their rent and/or arrears payments working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers. Further to this, you'll ensure all formal arrears action is justified, proportionate, and is acted on appropriately in accordance with current policies and procedures in line with wider legislation. We need people who have Experience in a similar role Experience dealing with challenging situations and complex lifestyles Knowledge of social housing, housing legislation and welfare benefits Experience of implementing arrears recovery procedures and of enforcing tenancy conditions Good IT skills, including Microsoft Office 365 Strong problem solving and decision-making skills A valid driving license, access to own vehicle and full MOT with insurance for business use is required for the role. Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us, make a difference, we'd love to hear from you.

Job Title: Housing & Support Officer (Level 1 / Level 2) Location: Swindon Hours: (Apply online only) or (Apply online only) Salary: £27,000 per annum Job Overview We are currently recruiting for a compassionate and motivated Housing & Support Officer to support vulnerable individuals facing multiple and complex needs. This rewarding role involves helping clients sustain accommodation, improve independence, and overcome barriers such as homelessness, mental health challenges, substance misuse, offending behaviour, and unemployment. You will work closely with internal teams and external agencies to deliver person-centred support, housing management, and resettlement services that empower individuals to make positive long-term changes. This position requires flexibility, excellent communication skills, and a genuine commitment to improving lives. Participation in an on-call rota may be required. Key Responsibilities Provide housing management, tenancy sustainment, and resettlement support to clients. Process referrals and complete assessments to determine suitability for services. Manage an allocated caseload effectively, ensuring timely support and accurate records. Develop personalised support plans focused on housing goals, independence, and wellbeing. Carry out regular reviews and monitor progress against agreed outcomes. Support clients with accessing benefits, budgeting, charitable grants, and income maximisation. Liaise with landlords, housing providers, support agencies, and statutory services. Advocate on behalf of clients to access appropriate services and opportunities. Manage breaches of tenancy/licence agreements in line with procedures. Maintain accurate case notes, records, and database systems. Assist in reducing void periods and ensuring properties are occupied promptly. Conduct health & safety checks on properties and report repairs or maintenance issues. Support rent recovery processes and work with relevant teams regarding arrears. Attend client meetings, case reviews, and multi-agency meetings as required. Provide reports, statistical information, and case studies when needed. Contribute to team meetings, training, and continuous service improvement. Provide cover for colleagues during absence when required. Work occasional evenings or weekends where service delivery requires it. Requirements Essential Skills & Experience Experience working in housing, homelessness, support work, social care, or a related field. Strong understanding of the challenges faced by vulnerable adults. Excellent communication skills, both written and verbal. Ability to build professional relationships and motivate clients positively. Good organisational skills with the ability to manage a busy caseload. Strong IT skills including Microsoft Office and case management systems. High levels of confidentiality, professionalism, and attention to detail. Ability to work independently and as part of a team. Flexible and adaptable approach to work. Full UK driving licence and access to a vehicle is essential. Benefits Mileage paid at 45p per mile for business travel. Ongoing training and development opportunities. Supportive team environment. Career progression opportunities. Competitive salary and benefits package. Compliance Requirements Enhanced DBS check required. Right to work in the UK. Willingness to work within safeguarding, confidentiality, equality, diversity, and health & safety policies. Apply Now If you are a serious applicant who meets the above criteria and is looking to join a successful and growing team, we want to hear from you. This role offers an excellent opportunity for career progression and the chance to become a valued permanent member of staff. Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Don t have a CV? Call the office on (phone number removed) and the team will help you with your registration. Gap Personnel is acting as an employment business.

Housing Income Officer We are seeking a proactive Housing Income Officer to manage resident accounts, reduce arrears and support customers to sustain their tenancies. Position: Housing Income Officer Salary: £34,381 London weighted or £30,386 regional Location: London Stratford or Manchester Trafford with hybrid working Hours: Full time, 35 hours per week Contract: Fixed term up to 9 months Closing Date: 11th May 2026 Interview Date: 18th May 2026 Start Date: 22nd June 2026 About the role This is a fast paced, front line role where you will take ownership of a portfolio of resident accounts, working to reduce arrears and maximise income. You will be in regular contact with residents, negotiating repayment plans and making informed decisions to progress cases. Key responsibilities include: Managing a portfolio of accounts to reduce arrears and minimise bad debt Negotiating and agreeing repayment plans in line with policies and pre court protocols Supporting residents to maximise income through signposting to relevant services Handling a high volume of inbound and outbound calls Taking appropriate recovery action including issuing notices Preparing cases for legal action and attending court where required Working collaboratively with colleagues to deliver a consistent and effective service About you You will be confident working in a busy environment and able to handle sensitive conversations with professionalism and empathy. You will have: Experience in customer service within a fast paced and challenging setting Strong communication, listening and negotiation skills The ability to remain calm and resilient in difficult situations Excellent organisational skills with the ability to prioritise workloads Confidence in making sound decisions independently Experience in arrears management, income collection or debt recovery is desirable An understanding of welfare benefits and their impact on residents is desirable About the organisation The organisation is one of the UK's leading housing associations, providing high quality homes to over 250,000 people across London, the South East and North West. They are committed to delivering excellent services, supporting diverse communities and creating an inclusive working environment where people can thrive. They offer a range of benefits including a competitive pension, generous annual leave, health cash plan, life assurance and employee wellbeing support. Diversity and inclusion are central to their culture and they are committed to creating a fair and accessible recruitment process for all. Other roles you may have experience of could include: Income Officer, Rent Officer, Arrears Officer, Customer Account Officer, Housing Officer, Debt Recovery Officer, Tenancy Sustainment Officer Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.

Income Recovery and Enforcement Officer We are seeking an experienced Income Recovery and Enforcement Officer to manage legal arrears cases and deliver effective, fair outcomes for residents and communities. Position: Income Recovery and Enforcement Officer Salary: From £34,381 London weighted or £30,386 regional Location: London Stratford or Manchester Trafford with hybrid working Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 11th May 2026 Interview Date: 18th May 2026 Start Date: 22nd June 2026 About the role This is a specialist role within income management, focused on accounts that have progressed to legal stages. You will manage cases from court preparation through to enforcement, including eviction where necessary, balancing firm action with a fair and supportive approach. Key responsibilities include: Managing a caseload across all legal stages of arrears recovery Preparing court documentation, including witness statements and case files Liaising with external legal representatives and acting as a key point of contact Attending court and representing the organisation where required Making informed decisions on enforcement action, balancing risk and customer impact Handling high volumes of customer contact and meeting performance targets Supporting residents with advice and signposting to help sustain tenancies where possible Working collaboratively with internal teams including Housing, Finance and Legal About you You will bring strong experience in arrears recovery and enforcement, with the confidence to manage complex cases and make sound decisions. You will have: Proven experience in housing arrears recovery and legal enforcement processes Knowledge of court procedures including possession action and eviction Strong decision making skills and the ability to manage a high volume workload Excellent communication skills with the ability to handle challenging conversations Good understanding of welfare benefits and tenancy related processes Strong organisational, negotiation and influencing skills Ability to work independently as well as part of a wider team About the organisation The organisation is one of the UK's leading housing providers, supporting over 250,000 residents across London, the South East and North West. They are committed to delivering high quality homes and services, with a strong focus on community impact and customer outcomes. They offer a competitive benefits package including a generous pension, annual leave allowance, health cash plan, life assurance and wellbeing support. Diversity and inclusion are central to their culture, and they are committed to creating a fair, accessible and supportive working environment. Other roles you may have experience of could include: Arrears Officer, Income Recovery Officer, Enforcement Officer, Rent Recovery Officer, Housing Officer, Debt Recovery Officer, Legal Income Officer Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.

We are currently recruiting for a Housing Officer to join a busy and supportive housing team. This is a fantastic opportunity for someone with a passion for delivering high-quality housing management services and making a real difference in local communities. You will be responsible for managing a patch of properties, ensuring tenancies are sustained, and delivering excellent customer service to residents. Key Responsibilities Manage a portfolio of residential properties within a defined patch Act as the main point of contact for tenants , providing advice and support Handle tenancy management issues including sign-ups , renewals, and terminations Manage rent arrears and support income recovery Investigate and resolve anti-social behaviour (ASB) cases Conduct property visits and estate inspections Work closely with internal teams and external agencies Ensure compliance with housing policies and relevant legislation About You Previous experience in a Housing Officer or similar role Strong knowledge of tenancy management, ASB, and rent arrears Excellent communication and interpersonal skills Ability to manage a varied workload and prioritise effectively Experience working with housing management systems Full UK driving licence (desirable depending on role) If you have the relevant skills then please apply today!

A Housing Association is currently looking for a Home Ownership Support Adviser on a temporary basis for about 3 months. Key responsibilities are as follows Be the conveyancing specialist within the Home Ownership Support team acting as the single point of contact for your customers, providing sound advice,proactively progressing transactions and unlocking obstacles to completion/resolution. Lead on all relevant legally administrative functions related to the transfer or disposal of property. Manage a complex and demanding caseload, juggling competing priorities, ensuring cases are progressed and deadlines met. Work under your own initiative to determine actions and advice needed for each transaction. Competently handle customer enquiries about a range of Low-Cost Home Ownership products. Support with the management of team in-boxes and general enquiries. Supply day-to-day supervisory and escalation support for the Home Ownership Support Officers and Operations staff, hosting surgeries and providing training across the organisation to share your expertise. Lead on the disposal of void units, undertaking viewings or on-site visits if required. Actively champion continuous improvement, identifying and suggesting service improvements for implementation and work collaboratively with the wider department to reach our joint objectives. Build and maintain collaborative working relationships with internal and external stakeholders to foster better outcomes for our residents, drive successful transactions and share expertise. Be engaged on policy and legislative changes, highlighting risks and following relevant policies and procedures as required. Achieve high levels of customer satisfaction and financial targets as set by the Home Ownership Support Manager, in line with our customer strategy. Drive income by actively promote staircasing, loft conversion, lease extension and loan redemption, managing all aspects of each application. Meet our compliance requirements, ensuring data is recorded correctly, and transactions are completed in line with regulatory and audit requirements. Inform business planning thorough effective progression and accurate forecasting of your transactions. Support Operations and our customers by making sure new accounts are set-up, amended and closed as needed, including the amendment of rents and ground rents. Manage complaints and service recovery effectively and within designated timescales. Support team and departmental projects as required by the Home Ownership Support Manager. Support the effective management of other low-cost home ownership products (historic or new) as necessary. PAYE 26.81 Umbrella 35.46 Hybrid role Essential requirements Worked in a similar role previously and has knowledge of shared ownership,lease extensions,right to buy, affordable housing, understanding ground rent. Experience of working independently to deliver excellent customer service across a diverse workload, in a fast paced, target driven environment. Must be immediately available or on short notice

Income Officer - Leading North London Housing Association Joshua Robert Recruitment is delighted to represent a well-established housing association in their search for an experienced Income Officer to join their dedicated team. Our client manages around 1,400 homes across North London, delivering excellent housing services alongside supported living schemes. With a strong local presence and commitment to making a real difference in their communities, they're seeking a skilled professional to strengthen their income management function. The Opportunity - Location: North London, hybrid working - Salary: £36,487.75 - Contract: Permanent, 37.5 hours per week - Reports to: Income Team Leader What You'll Be Doing: -Leading the complete arrears recovery process from initial contact through to court proceedings -Maximising income collection whilst prioritising tenancy sustainment -Preparing and serving legal notices, attending court hearings, and presenting cases -Building partnerships with Housing Benefit, DWP, and local support agencies -Delivering early intervention support including income maximisation and budgeting advice -Conducting new tenant visits and providing ongoing tenancy sustainment support -Maintaining comprehensive case records and contributing to team performance What You'll Bring: -Proven experience in income management or debt recovery within social housing -Strong knowledge of housing legislation and legal recovery processes -Court experience and confidence presenting cases to district judges -Excellent customer service skills with ability to handle sensitive situations -Commitment to supporting vulnerable residents whilst achieving collection targets -Strong organisational abilities and attention to detail What's on Offer: -Competitive benefits package including 25 days holiday plus bank holidays -Health care cashback scheme and employee assistance programme -Generous pension contributions -Flexible working arrangements in a supportive team environment -Opportunity to make a genuine difference in local communities This is an excellent opportunity for an experienced income professional to join a values-driven organisation where your expertise in arrears management will directly contribute to sustaining tenancies and supporting residents. For a confidential discussion about this role, please contact Kieran Williams at Joshua Robert Recruitment.

Senior Relationship Manager (Intermediary) Location: London Employment Type: Permanent Full-Time Salary: Up to 70,000 Working Pattern: Onsite - 5 days per week (no hybrid working) About the Role We are seeking an experienced Senior Relationship Manager (Intermediary) to drive profitable growth across the Commercial and SME portfolio through a strong intermediary-led business model. This role is responsible for originating new business, managing existing intermediary relationships, and overseeing a diverse corporate credit portfolio while maintaining high standards of risk management, service delivery, and regulatory compliance. Reporting to the Head of Islamic Banking & Intermediary Business , the successful candidate will play a key role in expanding intermediary partnerships, identifying early warning signals within portfolios, and maximising profitability through value-added solutions. Key Responsibilities Relationship Management & Business Development Manage and grow relationships with commercial clients ranging from SME to Corporate. Develop and maintain strong partnerships with intermediaries to generate new business opportunities. Drive revenue, asset growth, and cross-selling opportunities across commercial, FI, and private banking products. Execute a structured calling and meeting programme to identify customer needs and deliver tailored solutions. Corporate Portfolio & Credit Management Manage a portfolio of corporate credit accounts with varying turnover and exposure levels. Prepare and review credit proposals, including detailed balance sheet, income statement, and cash flow analysis. Monitor account performance, payment behaviour, and portfolio health. Conduct regular client visits to strengthen relationships and enhance account profitability. Monitoring, Reporting & Documentation Ensure facility documentation and account records remain accurate and up to date. Monitor credit utilisation, business volumes, TR maturities, and PAD retirements. Provide regular MIS and performance updates to senior management. Remedial & Risk Management Identify early warning indicators and proactively escalate concerns. Follow up on overdue accounts and coordinate transfer to Recovery where required. Provide full documentation and ongoing support to recovery teams. Team Development & Leadership Advise and guide Assistant Relationship Managers on routine and complex matters. Line-manage junior support staff and Relationship Support Officers where applicable. Support team development through coaching, feedback, and performance management. Customer Service & Stakeholder Engagement Act as a key point of contact for intermediaries and clients, ensuring timely and effective responses. Handle complex customer queries and complaints professionally. Ensure customer data accuracy and compliance with internal procedures. Represent the organisation positively with clients, intermediaries, and internal stakeholders. Projects & Continuous Improvement Contribute to special projects and initiatives as assigned. Identify process gaps and recommend improvements to enhance efficiency and control. Participate actively in team meetings, training, and professional development. Regulatory & Conduct Responsibilities Comply with all FCA and PRA Conduct Rules and Certification Regime requirements. Act with integrity, skill, care, and diligence at all times. Ensure effective control, compliance, and oversight within areas of responsibility. Promote fair customer outcomes and sound market conduct. Experience & Qualifications Minimum 5 years' experience in a Relationship Manager or Senior Relationship Manager role within banking. Strong background in commercial lending, intermediary banking, and portfolio management . Proven experience in credit analysis, customer relationship management, and negotiation . Line management experience preferred. Commitment to ongoing Continuing Professional Development (CPD) and regulatory training. Key Skills & Competencies Commercial and SME Banking Expertise Intermediary Relationship Management Credit & Financial Analysis Regulatory & Conduct Risk Awareness Negotiation & Stakeholder Engagement Customer Service Excellence Strong Numerical & Financial Acumen

Key requirements: Experience working in a housing and income collection setting Background in credit control with practical knowledge of income recovery processes Confident using housing management systems to monitor and manage accounts Solid understanding of the legal framework for housing including Pre-Action Protocols Demonstrable knowledge of welfare benefits, particularly Universal Credit and Housing Benefit Proficient in MS Office applications including Word, Excel and Outlook Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

We are looking for an approachable, innovative, enthusiastic individual who shares our commitment to community involvement and providing a high standard of customer service. As part of a team responsible for the delivery of excellent frontline customer service, the successful applicant will have the proven ability of working with the public. Income Officer Salary up to 33,335 per annum 37 hours per week Benefits include company pension and private healthcare T he role of an Income Officer will be responsible for ; Managing patch based accounts up to eviction stage, through the arrears recovery process Promote tenancy sustainment whilst managing through enforcement to recover debt in an accurate, sensitive, confident and responsive manner together with representing TDH at County Court for any possession or warrant action required Deliver high end customer service at all times Comply with all TDH Income procedures and company policies Support the provision of a high-quality income management service, by working in partnership with other teams across the Housing Service area Working with external key stakeholders to ensure vulnerable customers are identified and are offered appropriate support. Be a strong communicator able to deliver your skills through effective working relationships with all work colleagues whilst meeting agreed targets. Be driven, with the aim to make a difference through income management Support and assist the Income Manager & Head of Service in the performance of their duties The skills, knowledge & experience required; Up to date knowledge on welfare reform & associated benefits The ability to manage case loads and be target driven Excellent communication skills, both written and verbal The ability to relate and communicate with people on varying levels, whilst managing conflict and complex situations. The drive to make a difference through income management. The closing date for applications is 13th May 2026 We welcome applications from all sections of the community.

We are currently recruiting for a Housing Officer to join a busy and supportive housing team. This is a fantastic opportunity for someone with a passion for delivering high-quality housing management services and making a real difference in local communities. You will be responsible for managing a patch of properties, ensuring tenancies are sustained, and delivering excellent customer service to residents. Key Responsibilities Manage a portfolio of residential properties within a defined patch Act as the main point of contact for tenants , providing advice and support Handle tenancy management issues including sign-ups , renewals, and terminations Manage rent arrears and support income recovery Investigate and resolve anti-social behaviour (ASB) cases Conduct property visits and estate inspections Work closely with internal teams and external agencies Ensure compliance with housing policies and relevant legislation About You Previous experience in a Housing Officer or similar role Strong knowledge of tenancy management, ASB, and rent arrears Excellent communication and interpersonal skills Ability to manage a varied workload and prioritise effectively Experience working with housing management systems Full UK driving licence (desirable depending on role) If you have the relevant skills then please apply today!

Do you have good knowledge of best practice in relation to rent management? Are you interested in financial empowerment? This role has been created to support the successful implementation, embedding, and ongoing optimisation of our new Housing Management IT System. The post holder will ensure that income related processes such as rent charging, arrears management, service charges, and financial workflows are accurately embedded across all refuge services. This will include ongoing configuration and testing of the new system to ensure it meets our needs. Alongside system implementation responsibilities, the post holder will lead on the effective management and reduction of rent arrears, including recovery of historic arrears. Operating within a performance driven framework, they will ensure income KPIs, compliance requirements, and data quality standards are consistently achieved. A key purpose of the role is to promote financial inclusion, ensuring survivors understand their financial responsibilities, maximise income through benefits and entitlements, and build long term financial resilience. This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies Closing Date: 09:00am on 18 May 2026 Interview Date: 26 and 27 May 2026

Income Recovery and Enforcement Officer We are seeking an experienced Income Recovery and Enforcement Officer to manage legal arrears cases and deliver effective, fair outcomes for residents and communities. Position: Income Recovery and Enforcement Officer Salary: From £34,381 London weighted or £30,386 regional Location: London Stratford or Manchester Trafford with hybrid working Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 11th May 2026 Interview Date: 18th May 2026 Start Date: 22nd June 2026 About the role This is a specialist role within income management, focused on accounts that have progressed to legal stages. You will manage cases from court preparation through to enforcement, including eviction where necessary, balancing firm action with a fair and supportive approach. Key responsibilities include: Managing a caseload across all legal stages of arrears recovery Preparing court documentation, including witness statements and case files Liaising with external legal representatives and acting as a key point of contact Attending court and representing the organisation where required Making informed decisions on enforcement action, balancing risk and customer impact Handling high volumes of customer contact and meeting performance targets Supporting residents with advice and signposting to help sustain tenancies where possible Working collaboratively with internal teams including Housing, Finance and Legal About you You will bring strong experience in arrears recovery and enforcement, with the confidence to manage complex cases and make sound decisions. You will have: Proven experience in housing arrears recovery and legal enforcement processes Knowledge of court procedures including possession action and eviction Strong decision making skills and the ability to manage a high volume workload Excellent communication skills with the ability to handle challenging conversations Good understanding of welfare benefits and tenancy related processes Strong organisational, negotiation and influencing skills Ability to work independently as well as part of a wider team About the organisation The organisation is one of the UK s leading housing providers, supporting over 250,000 residents across London, the South East and North West. They are committed to delivering high quality homes and services, with a strong focus on community impact and customer outcomes. They offer a competitive benefits package including a generous pension, annual leave allowance, health cash plan, life assurance and wellbeing support. Diversity and inclusion are central to their culture, and they are committed to creating a fair, accessible and supportive working environment. Other roles you may have experience of could include: Arrears Officer, Income Recovery Officer, Enforcement Officer, Rent Recovery Officer, Housing Officer, Debt Recovery Officer, Legal Income Officer Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.

Neighbourhood Housing Officer Ashford, Kent Temporary Full Time, Hybrid An excellent opportunity for an experienced Neighbourhood Housing Officer to join a busy local authority team in Ashford, delivering a high-quality, patch-based housing management service. THE ROLE You will manage a designated housing patch, delivering a comprehensive neighbourhood service including rent arrears management, anti-social behaviour casework, tenancy enforcement, and community engagement. Manage rent accounts, arrears recovery, and initiate legal action where required Investigate and resolve anti-social behaviour cases in partnership with police and other agencies Conduct estate inspections, property visits, and ensure neighbourhood standards are maintained Carry out tenancy management duties including sign-ups, successions, assignments, and mutual exchanges Work with vulnerable tenants, completing welfare checks and making appropriate referrals Prepare and attend court for possession cases relating to arrears, ASB, and tenancy breaches Collaborate with internal teams and external partners to support tenants and sustain tenancies THE CANDIDATE The ideal candidate will have prior experience working in a housing management or neighbourhood officer role within a local authority or housing association. Proven experience managing rent arrears and income recovery processes Strong background in handling anti-social behaviour cases and tenancy enforcement Knowledge of housing legislation including the Housing Act and ASB legislation Experience conducting estate inspections and tenancy audits Ability to work independently, manage a patch, and build relationships with residents and stakeholders THE CONTRACT WORKING HOURS Full Time LENGTH OF CONTRACT 2 Month Contract RATE The pay for the role is 21.47 per hour LTD company rate. The PAYE equivalent is 18.30 per hour, inclusive of holiday. HOW TO APPLY To apply for this role, please message me back at (url removed) or call (phone number removed) and ask for Beth for more info If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!

Marks Consulting Partners are currently looking for a Temporary Accommodation Officer to work with one of our Housing Association clients in Hertfordshire. What the Job Will Be Doing Managing tenancies within Temporary Accommodation, ensuring a high-quality and customer-focused housing management service Completing pre-tenancy checks, risk assessments and regular tenancy reviews, including six-weekly and long-term tenancy reviews Supporting residents with complex needs, helping them sustain their tenancies and access appropriate services Managing rent accounts, setting up payment plans and monitoring arrears to reduce debt Handling anti-social behaviour cases and tenancy breaches in line with policies and procedures Carrying out regular property and fire safety inspections, ensuring properties meet health and safety standards Managing void turnaround processes to ensure properties are re-let efficiently Working collaboratively with internal teams and external agencies to deliver a seamless service Representing the organisation at court hearings and external meetings where required Engaging with residents and supporting community involvement initiatives Ensuring compliance with housing legislation, regulatory standards and organisational policies Supporting business continuity and emergency response where required, including occasional out-of-hours work What You Will Need Experience in tenancy management within Temporary Accommodation or a similar housing setting Experience working with vulnerable individuals and managing complex cases Proven experience managing rent arrears and supporting income recovery Strong knowledge of housing legislation and tenancy management practices Excellent communication, negotiation and problem-solving skills Ability to manage a varied caseload and work independently Strong organisational and IT skills, including experience using housing management systems Full UK driving licence and access to a vehicle

About the Role: One of my local governmet clients is seeking a highly organised and experienced Complaints Officer to join its Parking Debt and Complaints Team . This role is essential in supporting the council's commitment to delivering a responsive and effective service within Parking Services and Network Management. Key Responsibilities: Responding to complaints, member enquiries, and PCN (Penalty Charge Notice) appeals, particularly at the Warrant of Control stage. Preparing and responding to legal documents such as Statements of Truth (SOT) , N244 applications , and liaising with the Traffic Enforcement Centre (TEC) and County Courts . Managing communications with Enforcement Agents , and addressing issues related to Breathing Space and Debt Relief Orders (DRO) . Monitoring and reconciling parking income and agent performance. Handling Stage 1 complaints and case correspondence efficiently and professionally. Applying relevant parking legislation including Civil Procedure Rules Part 75 (CPR 75) . Requirements: Prior experience in a local authority or parking enforcement setting. Strong understanding of parking legislation and legal recovery processes. Experience working with PCNs, TEC procedures, and court documentation. Excellent written and verbal communication skills. Ability to handle sensitive and complex cases with discretion and accuracy. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.

Chief Executive Officer Salary: Circa £75,000 + Relocation Package & Bonus North Wales (Bangor or Aberduna office locations) hybrid Full time, Permanent Closing Date: 30th September 2025 Are you a visionary leader? Would you be able to enhance a compelling future for the North Wales Wildlife Trust? These are exciting times, and we re looking for a new CEO to join us! We're keen to hear from those who can provide strategic and operational leadership that ensures the Trust fulfils its charitable objectives and delivers its mission effectively and sustainably while continuing to grow. This includes shaping and implementing the strategic plan, managing people and resources, maintaining financial health, and building strong relationships with its membership, other stakeholders, funders, and the wider community. You'll be ultimately responsible for the governance, fundraising, public trust and social impact of North Wales Wildlife Trust. An important part of this role is to ensure we play our part as an active member of the federation of Wildlife Trusts to help secure wins for wildlife beyond our border. The role will be hybrid (after settling in period) and ideally you will be based in North Wales as we have office facilities available in Bangor or Aberduna. There will be regular travel to off-site meetings. Who we are looking for An experienced senior manager with degree (or degree-equivalent qualification). Experience of organisational leadership within a financially accountable organisation, whether in the charitable, public, or private sector. Proven commercial strategy / business experience, with the ability to generate and manage diverse income streams, including through partnerships, grants, trading, or other business related activities. Experience with a wide range of stakeholders and partners and working with them to achieve programme aims. Strong data and IT abilities Good public speaker with strong presentational skills Excellent Project Management experience A strong understanding of environmental issues, with a broad overview of key aspects of ecology, conservation, agriculture, fishing, climate change and other environmental pressures. Welsh language skills are not essential for this role but are highly desirable. We expect the successful candidate, if not already fluent, to be committed to learning Welsh and to demonstrate a strong understanding of and support for Welsh culture, which is integral to our work in land management and nature recovery. We are proud to offer a wide range of benefits including: Discretionary relocation package up to £10k reimbursement against receipts for moving expenses. Discretionary bonus scheme of up to 10% of salary per annum, based on achieving agreed long-term performance targets. 32 days of holiday per year, including statutory Bank Holidays, which increase by one day for each fully completed year of service up to a maximum of 38 days. Salary Exchange Pension (6% ER contributions 6% EE contributions) Life Assurance (2x salary) Learn Welsh on us Who we are: North Wales Wildlife Trust is an independent charity and one of 46 Wildlife Trusts working across the UK to protect wildlife for the future. We are always looking for passionate, dedicated and resourceful people to join us. If you have an interest in nature conservation issues and a passion for the values of The Wildlife Trusts, we would love to hear from you! With the support of our members and volunteers, and our funders and partners, we work to restore nature, to empower people to take action for nature, and to create a society where nature matters. We do this by managing natural landscapes in North Wales, including over 750 hectares of land, both on and beyond our 35 nature reserves. We also work to raise awareness of and protect the important coastal waters of North Wales. We value the connection of natural habitats, wildlife and people, and work with landholders, businesses, organisations and individuals to create, improve and connect habitats in North Wales. We also provide planning and other professional services to local authorities, businesses and individuals.