15 jobs found

Harris Hill is recruiting for a Part Time Finance Manager for this community-based charity near Manchester (Hybrid) Position: Part Time Finance Manager Salary: £41.771pa (FTE) Actual Pay (£25.062pa) Hours: 22.5 hours per week (Flexible working) Location: Near, Manchester Hybrid Working: 1 day a week is allowed to be worked from home Compulsory Office Day: Mondays are essential, other days are flexible Reporting to: Director of Finance & Resources Management: 1 Finance Officer THIS IS AN URGENT POSITION, SO DO APPLY NOW This is a newly created role, introduced to strengthen the financial management capacity of the charity as they continue to grow and support an expanding range of programmes. As Finance Manager, you will play a key role in shaping how the finance function develops, with opportunities to influence systems, improve processes and contribute to long-term organisational effectiveness. You will be joining a supportive, friendly and collaborative finance team, working closely with colleagues who value professionalism, problem-solving and continuous improvement. As part of a wider organisation with a strong values-driven culture, you can expect an inclusive, welcoming environment where staff work together to make a real difference in the neighbourhood. Main Purposes of the Post The Finance Manager will play a key role in strengthening charity s overall financial management and organisational effectiveness. Working closely with the Director of Finance & Resources and the finance team, the postholder will lead the finance function, ensuring that robust financial systems, processes and controls are in place. They will provide high-quality financial insight, maintain the integrity of financial information, and oversee the delivery of accurate and compliant financial operations including payroll, management reporting and audit preparation. Main duties of the role: Financial Reporting & Management Accounts Produce accurate and timely quarterly management accounts, including all supporting schedules and reconciliations. Budgeting & Financial Planning Support the annual budgeting process, including entering budgets into the Aqilla finance system and updating records as programmes evolve. Financial Controls & Systems Integrity Ensure strong internal financial controls are operating effectively across all finance processes. Payroll & Income Management (Training given) Oversee the full monthly payroll cycle, ensuring all calculations are accurate and compliant with current legislation. Audit & Year-End Reporting Prepare supporting documentation, reconciliations and adjustment schedules for the annual statutory audit. Credit Control & Financial Stewardship Manage the accounts receivable function to ensure the timely collection of income while maintaining positive relationships with partners and funders.

Rent Support Officer £33,417.56 per annum Manchester, Greater Manchester / Agile Working Permanent, Full Time (35 hours per week) Closing date: 11th May 2026 Interview date: 21st May 2026 Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by ensuring the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers. You ll provide early intervention, guidance and assistance to customers who are struggling to meet their rent and/or arrears payments working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers. Further to this, you ll ensure all formal arrears action is justified, proportionate, and is acted on appropriately in accordance with current policies and procedures in line with wider legislation. We need people who have Experience in a similar role Experience dealing with challenging situations and complex lifestyles Knowledge of social housing, housing legislation and welfare benefits Experience of implementing arrears recovery procedures and of enforcing tenancy conditions Good IT skills, including Microsoft Office 365 Strong problem solving and decision-making skills A valid driving license, access to own vehicle and full MOT with insurance for business use is required for the role. Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us, make a difference, we d love to hear from you.

Positive Employment is currently recruiting for a Credit Control Officer for our client a government organisation in Portsmouth, England. The successful post holder will ensure that income billed to customers through the sundry debtor ledger is collected on a timely basis and that queries are pursued and monitored to ensure prompt resolution. This role is a temporary contract initially for 6 months with the possibility to extend. This role is hybrid working. Duties and Responsibilities but not limited to: Part of a team of 8 working on the collection of income billed through the sundry debtors ledger, which could be invoices raised for a wide range of different services, such as Licensing fees, Commercial rents, hire of school facilities, professional fees or a variety of different service charges. You will have your own area of accounts to manage and this will involve monitoring aged debt reports and telephoning and corresponding with customers to maximise the collection of payment for current and overdue bills. Ensuring that outstanding monies owed to PCC from our external customers are paid on time and to agreed payment terms. Pursue and monitor customer queries to make certain they are resolved as promptly as possible. This may involve liaising with other teams as well as external customers. Accurately record the customer billing information onto the computerised recording system. Taking payment over the telephone. Producing monthly reports. Personal Requirements: To be confident with IT, including Microsoft Office and Accounts Receivable packages, and be keen to use the latest technology. A proven track record in credit control and collections work. To have excellent interpersonal skills, tactfully able to communicate effectively with a wide range of internal and external customer. An understanding of financial billing and invoicing procedures is essential. An up to date working knowledge of credit control and collections is essential. To have a sound understanding of how the requirement for Data Protection applies to Credit Control is essential. To have experience with accounts receivable packages; knowledge of Oracle accounts receivable would be an advantage. Working Hours: 37hrs / 8:30am - 17:00pm / Monday - Friday Pay: £17.90 per hour Please note this role is within the scope of IR35.

Large Housing Association requires a Tenant Arrears Officer to oversee the former tenant accounts process; facilitating the process, working with stakeholders to do so. Responsibilities: Maximise the collection of debt left by former tenants and to ensure that this debt and all payments made against it, are transparent and reportable. Ensure effective management of former tenant credits and build relationships with Local Authorities to avoid the risk of Housing Benefit over-payments post account closure. Work alongside the Housing teams to reduce the amount of debt left by exiting tenants. Identifying improvements. Build relationships with Debt Collection Agencies to ensure effective partnership working and cost efficiencies. Improve income recovery through early engagement, tracing tools, legal action and external partners. Reduce debt created at tenancy end by working proactively with Housing teams. Produce high-quality reporting for senior leaders and the Executive Board. Identify risks, gaps and opportunities to strengthen the former tenant arrears process. Skills and experience: Experience of success working in an income collection environment. Experience using housing management and income collection systems. Experience producing reports for a range of stakeholders. Ability to build strong relationships, influence effectively and communicate clearly. Ability to interpret and apply policies and procedures in real operational contexts. Strong analytical skills, including creating and verifying reporting and monitoring tools. Proven ability to design new processes that deliver measurable improvements. 20.06 ph PAYE or 26.51 ph Umbrella

Rent Support Officer £33,417.56 per annum Manchester, Greater Manchester / Agile Working Permanent, Full Time (35 hours per week) Closing date: 11th May 2026 Interview date: 21st May 2026 Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by ensuring the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers. You'll provide early intervention, guidance and assistance to customers who are struggling to meet their rent and/or arrears payments working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers. Further to this, you'll ensure all formal arrears action is justified, proportionate, and is acted on appropriately in accordance with current policies and procedures in line with wider legislation. We need people who have Experience in a similar role Experience dealing with challenging situations and complex lifestyles Knowledge of social housing, housing legislation and welfare benefits Experience of implementing arrears recovery procedures and of enforcing tenancy conditions Good IT skills, including Microsoft Office 365 Strong problem solving and decision-making skills A valid driving license, access to own vehicle and full MOT with insurance for business use is required for the role. Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us, make a difference, we'd love to hear from you.

Collections Officer Bristol must have driving license and own vehicle Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing work. You must provide three days per week that you are available to be on call as well as two weekends in a month. You will then be allocated to 1 day per week and 1 weekend in a month to be on standby. The weekly standby you will do will run from 6pm-6pm and the weekend standby you cover will be Friday 6pm Monday 6pm. On the days you are on standby, you may not have any call outs or prebooked visits. On these occasions you would be paid a standby rate of £22 for the full day, you could be called out anytime including late at night. You will work for your team s region, but you must be prepared to travel up to 50 miles. Please do not apply to this role if you are interested in full time work or have other part time work where you cannot commit to three days during the week and two weekends in a month. FYI - In hours is 8-6pm and out of hours is 6pm-8am £22 per 24-hour period standby £14.50 per hour in hours rate £17 in hours call out rate £18 out hours prebooked visit £37.50 per hour out of hours rate What we are looking for: Driving license and access to own vehicle Attention to detail (proven experience) Organisation Customer service / customer facing experience Flexibility Somebody comfortable with a week s course of training

Income Maximisation Manager Day Rate: Negotiable Location: North London (Hybrid) Job Type: Temporary (6 months) We are seeking an Income Maximisation Manager to join a local authority in North London. This role is crucial for ensuring the council collects income due from its tenants effectively. The successful candidate will be responsible for formulating strategies for income maximisation, providing strategic and policy advice, and overseeing a team dedicated to enhancing income collection practices. Day-to-Day of the Role: Lead and manage the strategy for income maximisation, ensuring the adoption of best and most efficient practices to reduce debt. Oversee a team of income officers and assistants to ensure effective operation of income collection under your direction. Develop and manage corporate Service Level Agreements (SLAs) with relevant departments to improve collection rates. Ensure complex arrears cases are managed effectively, coordinating with other teams and departments. Drive continuous improvement within the income collection team, utilising systemic work practices and technology. Act as the expert in good practice for income collection, staying updated with developments in service delivery and best practices. Required Skills & Qualifications: Detailed knowledge of relevant housing legislation and good practice in income collection. Level 4 Chartered Institute of Housing (CiH) qualification or equivalent. Proven track record in a similar role within a large and complex organisation. Strong leadership and management skills, capable of setting clear directions and motivating a team. Excellent communication and interpersonal skills, with the ability to manage complex enquiries and forge strong professional relationships. Proficient in Microsoft Office, Teams, and other relevant software. Benefits: Competitive day rate reflecting experience. Opportunity to contribute significantly to community services. Work in a dynamic and supportive environment. To apply for the Income Maximisation Manager position, please submit your CV detailing your relevant experience.

Hours: 37 hours per week Salary: £29,839 per annum Location: Gloucester Are you passionate about supporting older and vulnerable people to live independently within safe, well-managed homes? Our client is seeking a Housing with Care Officer to deliver high-quality housing management services within their Housing with Care schemes. This is a key frontline role focused on resident wellbeing, effective tenancy management, and creating welcoming, supportive communities. Key Responsibilities Manage all aspects of tenancy management, including referrals, sign-ups, terminations, voids, and regular tenancy visits. Support residents to maintain their independence and wellbeing through individual support plans, group activities, and signposting to relevant specialist services. Hold regular customer surgeries and respond promptly to housing-related enquiries. Carry out health & safety inspections, tenancy audits, and compliance checks, ensuring accurate record keeping at all times. Work collaboratively with local authorities, social care teams, contractors, and partner agencies to achieve positive outcomes for residents. Support income collection processes and monitor service charges effectively. Encourage resident involvement and provide opportunities for customers to influence service delivery. Act as a positive representative of the organisation, working in line with agreed values and service standards. About You Experience working with older people or vulnerable adults within a housing, care, or support environment. Sound knowledge of housing legislation, welfare benefits, and tenancy management. Strong communication and interpersonal skills, with a customer-focused approach and the confidence to manage challenging situations professionally. Full UK driving licence and access to a vehicle for work-related travel

Housing Management Officer / Housing Support Worker Blackburn 37.5 hours per week Rota across 8am - 4pm and 12 - 8pm, working one weekend in 6 Temporary with the potential to become permanent £16.00 - £18.00 per hour Our client Morgan Hunt is working with a leading Northwest charity who provide accommodation and support for vulnerable people at risk of homelessness in and across the Northwest. Support services are aimed at helping customers to develop the skills, knowledge and confidence they need to maintain a stable home and a structured lifestyle before assisting them in the process of securing or retaining permanent independent accommodation. This is a mixed, over 18 service in a hostel setting in Blackburn on a shift pattern of 8 - 4 or 12 - 8 working one weekend in 6, all on a rotation. The role - Housing Management Officer Deliver a proactive housing management service to customers, to enable customers to meet the conditions of their occupancy agreement, including monitoring rent and service charge payments and promptly dealing with any instances of anti-social behaviour by the customer or other breaches of occupancy. Support customers to maximise their income, claim housing benefit at sign-up and to promptly liaise with the Council's Housing Benefit Department/DWP regarding applications, overpayments, changes of circumstances or sanctions or benefit sanctions. Manage the rent accounts for customers across the service to ensure that current customer arrears and former customer arrears are kept to a minimum, including serving appropriate notices to customers where they consistently fail to make rent/service charge payment and their arrears are increasing. Keep void losses to a minimum by ensuring that swift action is taken to re-let void properties, including carrying out property inspections before and after the customer vacates the premises, ordering any repairs and replacement fixtures and fittings that are needed and arranging for the scheme cleaners to clean the property. Carry out sign-up procedures with new customers, ensuring that customers are given information on tenancy responsibilities and arrangements for reporting repairs. Support customers to proactively manage visitors to the premises and prevent antisocial or nuisance behaviour to other customers or neighbours. The candidate We would love to hear from people who have:- Good literacy and numeracy skills. Experience in delivering/supporting positive outcomes for clients through the delivery of effective resettlement and independence plans. Experience in providing housing management, housing related support, care and support, or housing advice in any of the following fields: housing management, supported housing, housing advice work, youth and community work or other work supporting homeless people. Ability to develop effective working relationships and rapport with clients and colleagues. Awareness and understanding of supported housing work, and the causes of homelessness. Ability to carry out robust support and housing management functions including liaising with landlords and contractors, and collection of rent and service charges where applicable. Confident with a positive, 'can do' attitude. To be considered for the role of Housing Management Officer, please apply today! Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Housing Income Officer We are seeking a proactive Housing Income Officer to manage resident accounts, reduce arrears and support customers to sustain their tenancies. Position: Housing Income Officer Salary: £34,381 London weighted or £30,386 regional Location: London Stratford or Manchester Trafford with hybrid working Hours: Full time, 35 hours per week Contract: Fixed term up to 9 months Closing Date: 11th May 2026 Interview Date: 18th May 2026 Start Date: 22nd June 2026 About the role This is a fast paced, front line role where you will take ownership of a portfolio of resident accounts, working to reduce arrears and maximise income. You will be in regular contact with residents, negotiating repayment plans and making informed decisions to progress cases. Key responsibilities include: Managing a portfolio of accounts to reduce arrears and minimise bad debt Negotiating and agreeing repayment plans in line with policies and pre court protocols Supporting residents to maximise income through signposting to relevant services Handling a high volume of inbound and outbound calls Taking appropriate recovery action including issuing notices Preparing cases for legal action and attending court where required Working collaboratively with colleagues to deliver a consistent and effective service About you You will be confident working in a busy environment and able to handle sensitive conversations with professionalism and empathy. You will have: Experience in customer service within a fast paced and challenging setting Strong communication, listening and negotiation skills The ability to remain calm and resilient in difficult situations Excellent organisational skills with the ability to prioritise workloads Confidence in making sound decisions independently Experience in arrears management, income collection or debt recovery is desirable An understanding of welfare benefits and their impact on residents is desirable About the organisation The organisation is one of the UK's leading housing associations, providing high quality homes to over 250,000 people across London, the South East and North West. They are committed to delivering excellent services, supporting diverse communities and creating an inclusive working environment where people can thrive. They offer a range of benefits including a competitive pension, generous annual leave, health cash plan, life assurance and employee wellbeing support. Diversity and inclusion are central to their culture and they are committed to creating a fair and accessible recruitment process for all. Other roles you may have experience of could include: Income Officer, Rent Officer, Arrears Officer, Customer Account Officer, Housing Officer, Debt Recovery Officer, Tenancy Sustainment Officer Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.

Harris Hill is recruiting for a Part Time Finance Manager for this community-based charity near Manchester (Hybrid) Position: Part Time Finance Manager Salary: £41.771pa (FTE) Actual Pay (£25.062pa) Hours: 22.5 hours per week (Flexible working) Location: Near, Manchester Hybrid Working: 1 day a week is allowed to be worked from home Compulsory Office Day: Mondays are essential, other days are flexible Reporting to: Director of Finance & Resources Management: 1 Finance Officer THIS IS AN URGENT POSITION, SO DO APPLY NOW This is a newly created role, introduced to strengthen the financial management capacity of the charity as they continue to grow and support an expanding range of programmes. As Finance Manager, you will play a key role in shaping how the finance function develops, with opportunities to influence systems, improve processes and contribute to long-term organisational effectiveness. You will be joining a supportive, friendly and collaborative finance team, working closely with colleagues who value professionalism, problem-solving and continuous improvement. As part of a wider organisation with a strong values-driven culture, you can expect an inclusive, welcoming environment where staff work together to make a real difference in the neighbourhood. Main Purposes of the Post The Finance Manager will play a key role in strengthening charity s overall financial management and organisational effectiveness. Working closely with the Director of Finance & Resources and the finance team, the postholder will lead the finance function, ensuring that robust financial systems, processes and controls are in place. They will provide high-quality financial insight, maintain the integrity of financial information, and oversee the delivery of accurate and compliant financial operations including payroll, management reporting and audit preparation. Main duties of the role: Financial Reporting & Management Accounts Produce accurate and timely quarterly management accounts, including all supporting schedules and reconciliations. Budgeting & Financial Planning Support the annual budgeting process, including entering budgets into the Aqilla finance system and updating records as programmes evolve. Financial Controls & Systems Integrity Ensure strong internal financial controls are operating effectively across all finance processes. Payroll & Income Management (Training given) Oversee the full monthly payroll cycle, ensuring all calculations are accurate and compliant with current legislation. Audit & Year-End Reporting Prepare supporting documentation, reconciliations and adjustment schedules for the annual statutory audit. Credit Control & Financial Stewardship Manage the accounts receivable function to ensure the timely collection of income while maintaining positive relationships with partners and funders.

Income Officer - Leading North London Housing Association Joshua Robert Recruitment is delighted to represent a well-established housing association in their search for an experienced Income Officer to join their dedicated team. Our client manages around 1,400 homes across North London, delivering excellent housing services alongside supported living schemes. With a strong local presence and commitment to making a real difference in their communities, they're seeking a skilled professional to strengthen their income management function. The Opportunity - Location: North London, hybrid working - Salary: £36,487.75 - Contract: Permanent, 37.5 hours per week - Reports to: Income Team Leader What You'll Be Doing: -Leading the complete arrears recovery process from initial contact through to court proceedings -Maximising income collection whilst prioritising tenancy sustainment -Preparing and serving legal notices, attending court hearings, and presenting cases -Building partnerships with Housing Benefit, DWP, and local support agencies -Delivering early intervention support including income maximisation and budgeting advice -Conducting new tenant visits and providing ongoing tenancy sustainment support -Maintaining comprehensive case records and contributing to team performance What You'll Bring: -Proven experience in income management or debt recovery within social housing -Strong knowledge of housing legislation and legal recovery processes -Court experience and confidence presenting cases to district judges -Excellent customer service skills with ability to handle sensitive situations -Commitment to supporting vulnerable residents whilst achieving collection targets -Strong organisational abilities and attention to detail What's on Offer: -Competitive benefits package including 25 days holiday plus bank holidays -Health care cashback scheme and employee assistance programme -Generous pension contributions -Flexible working arrangements in a supportive team environment -Opportunity to make a genuine difference in local communities This is an excellent opportunity for an experienced income professional to join a values-driven organisation where your expertise in arrears management will directly contribute to sustaining tenancies and supporting residents. For a confidential discussion about this role, please contact Kieran Williams at Joshua Robert Recruitment.

Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory

We are currently seeking an experienced Housing Officer on a hybrid basis to join a reputable Housing Association based in Dudley. This is an excellent opportunity to play a key role in delivering high-quality tenancy and estate management services to local residents. Key Responsibilities of a Housing Officer: Manage a designated patch of approximately 350 properties, covering all aspects of tenancy and estate management including lettings, anti-social behaviour, and rent collection. Provide a customer-focused lettings and allocations service, ensuring void turnaround targets are met and sustainable tenancies are created. Monitor and recover rent arrears in line with policy, including preparing court paperwork and attending hearings as required. Carry out regular estate inspections and respond promptly to environmental, maintenance, and health & safety issues. Requirements: Previous experience in a housing management role within the social housing sector. Strong understanding of housing law and welfare benefits, with the ability to manage complex tenancy and income-related issues. Excellent communication and negotiation skills, with confidence to handle sensitive or challenging situations. Full UK driving licence and access to a vehicle is essential. Job Title: Housing Officer Location: Dudley Contract: 2-month temporary contract (potential for extension) Working Hours: 35 hours Hybrid: 3 days on patch - 2 days WFH or office based Hourly Rate: 24 per hour If this role Housing Officer role is of interest to you then please apply or contact (url removed)

Neighbourhood Housing Officer - Gosport Temp contract : Full-time Pay: £13.07 per hour (PAYE) Our client is seeking a Neighbourhood Housing Officer to join their team in Gosport. The role involves providing customer-focused neighbourhood management across a patch of approximately 300 properties. You will support tenants, manage rental income, tenancy issues, void properties, and work closely with partner agencies to maintain well-managed communities. 37 hours per week (Monday-Friday, occasional work outside normal hours) Please note : The role may require occasional work outside normal office hours, including evening meetings or home visits. Key Responsibilities: Deliver housing management services to your assigned property patch. Manage rent collection, arrears, tenancy issues, and void properties. Conduct home visits, face-to-face interviews, and telephone contact with tenants. Liaise with partner agencies to support tenants and resolve issues. Attend resident meetings or court as required. Requirements: Experience in housing management or a customer-facing service role. Knowledge of housing law, rent collection, and tenancy management. Strong communication, interpersonal, and problem-solving skills. Ability to manage competing priorities and work under pressure. Good IT skills (Microsoft Office) and literacy/numeracy. Full driving licence and access to a car. Please contact Neelam Bristol office to discuss the role further Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.