Job Title: Operations Manager - Training & Client Delivery Location: Winnersh Salary: 43,000 - 46,000 per annum, depending on experience Job Type: Full-time, Permanent About us: Media First was formed 40 years ago. Initially, we specialised in media training before evolving to help our clients with their wider communications, management and leadership challenges. Our company is growing. We currently work with 40 of the FTSE 100 and have just moved into state-of-the-art TV and radio studios in Winnersh. The Role: This is a rare opportunity to take ownership of how our training is delivered-ensuring every course, client interaction, and studio session runs seamlessly. We're looking for an experienced Operations Manager to lead our small but busy operations team and oversee the day-to-day delivery of our training programmes. You'll play a central role in the business, supporting account managers, trainers, and clients while making sure everything runs smoothly behind the scenes. You'll also be a key presence in our training studios-helping to create a professional, organised, and high-quality experience for clients on the day. This is a hands-on position at the heart of the business. You'll take responsibility for planning, coordinating, and delivering multiple training projects-ensuring nothing is missed and everything runs to schedule. You'll be someone who cares about the detail and takes pride in delivering an exceptional experience for every client. Key responsibilities include: Coordinating and scheduling multiple training projects without clashes Managing studio bookings, trainers, and client logistics Overseeing client communications, contracts, and delivery timelines Supporting account managers to ensure a seamless, high-quality client experience Acting as the main point of contact during training days in our studios Managing and supporting a small operations team Using Office 365 tools (Teams, SharePoint, Outlook) to manage workflows and keep teams aligned Identifying opportunities to improve processes and ways of working About you: You'll need to be confident managing priorities, making decisions, and staying calm under pressure. This is a role for someone who enjoys responsibility and takes pride in delivering consistently high standards. You're organised, approachable, and enjoy making things run smoothly. You're comfortable leading others, solving problems, and building strong relationships across a business. You also understand the importance of delivering exceptional customer service and creating a positive, professional experience for clients at every touchpoint. You'll be confident using technology in your day-to-day work and comfortable navigating Office 365 tools to keep everything running smoothly. We're looking for someone with: Experience in operations, project coordination, or service delivery Experience managing or supporting a small team Strong organisational and scheduling skills The ability to manage multiple priorities and deadlines Excellent communication and stakeholder management skills A proactive, solutions-focused approach to problem solving High attention to detail and a commitment to quality Strong IT confidence, including regular use of Office 365 tools (Teams, SharePoint, Outlook) Desirable (but not essential): Experience working in training, events, or similar delivery-focused environments Experience using CRM systems such as Microsoft Dynamics or HubSpot What We Offer: Competitive salary ( 43,000 - 46,000 depending on experience) Pension scheme 23 days' annual leave, rising to 25 Opportunity to work with high-profile, global brands A fast-paced, varied role in a growing business A supportive, friendly team environment Hybrid working (up to two days from home after probation) As the business grows, this role will play an important part in shaping how our operations function develops-giving you the opportunity to influence processes and make a real impact. To apply for the role please click APPLY to submit your CV and Covering Letter. Candidates with experience of; Operations Manager, Office Manager, Business Support Manager, Operations Project Coordinator, Operations Coordinator, Executive Assistant, or Team Leader may also be considered for this role.
May 05, 2026
Full time
Job Title: Operations Manager - Training & Client Delivery Location: Winnersh Salary: 43,000 - 46,000 per annum, depending on experience Job Type: Full-time, Permanent About us: Media First was formed 40 years ago. Initially, we specialised in media training before evolving to help our clients with their wider communications, management and leadership challenges. Our company is growing. We currently work with 40 of the FTSE 100 and have just moved into state-of-the-art TV and radio studios in Winnersh. The Role: This is a rare opportunity to take ownership of how our training is delivered-ensuring every course, client interaction, and studio session runs seamlessly. We're looking for an experienced Operations Manager to lead our small but busy operations team and oversee the day-to-day delivery of our training programmes. You'll play a central role in the business, supporting account managers, trainers, and clients while making sure everything runs smoothly behind the scenes. You'll also be a key presence in our training studios-helping to create a professional, organised, and high-quality experience for clients on the day. This is a hands-on position at the heart of the business. You'll take responsibility for planning, coordinating, and delivering multiple training projects-ensuring nothing is missed and everything runs to schedule. You'll be someone who cares about the detail and takes pride in delivering an exceptional experience for every client. Key responsibilities include: Coordinating and scheduling multiple training projects without clashes Managing studio bookings, trainers, and client logistics Overseeing client communications, contracts, and delivery timelines Supporting account managers to ensure a seamless, high-quality client experience Acting as the main point of contact during training days in our studios Managing and supporting a small operations team Using Office 365 tools (Teams, SharePoint, Outlook) to manage workflows and keep teams aligned Identifying opportunities to improve processes and ways of working About you: You'll need to be confident managing priorities, making decisions, and staying calm under pressure. This is a role for someone who enjoys responsibility and takes pride in delivering consistently high standards. You're organised, approachable, and enjoy making things run smoothly. You're comfortable leading others, solving problems, and building strong relationships across a business. You also understand the importance of delivering exceptional customer service and creating a positive, professional experience for clients at every touchpoint. You'll be confident using technology in your day-to-day work and comfortable navigating Office 365 tools to keep everything running smoothly. We're looking for someone with: Experience in operations, project coordination, or service delivery Experience managing or supporting a small team Strong organisational and scheduling skills The ability to manage multiple priorities and deadlines Excellent communication and stakeholder management skills A proactive, solutions-focused approach to problem solving High attention to detail and a commitment to quality Strong IT confidence, including regular use of Office 365 tools (Teams, SharePoint, Outlook) Desirable (but not essential): Experience working in training, events, or similar delivery-focused environments Experience using CRM systems such as Microsoft Dynamics or HubSpot What We Offer: Competitive salary ( 43,000 - 46,000 depending on experience) Pension scheme 23 days' annual leave, rising to 25 Opportunity to work with high-profile, global brands A fast-paced, varied role in a growing business A supportive, friendly team environment Hybrid working (up to two days from home after probation) As the business grows, this role will play an important part in shaping how our operations function develops-giving you the opportunity to influence processes and make a real impact. To apply for the role please click APPLY to submit your CV and Covering Letter. Candidates with experience of; Operations Manager, Office Manager, Business Support Manager, Operations Project Coordinator, Operations Coordinator, Executive Assistant, or Team Leader may also be considered for this role.
BDO Digital Cyber Advisory Senior Manager page is loaded BDO Digital Cyber Advisory Senior Managerlocations: Birminghamtime type: Full timeposted on: Posted Todayjob requisition id: R19813Ideas People TrustWe're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.We'll broaden your horizonsManage risk for our clients to make them stronger for the future.Our Digital Services are designed to enable organisations to leverage our innovative methodologies, technology, and highly experienced professionals to manage their business risks most effectively. Working at BDO offers curious-minded people excellent exposure to all aspects of business strategy, operations and more.We're a dynamic team of internal auditors, accountants, technology, and business transformation experts with disciplines in finance, risk, projects and change, cyber and digital, amongst others.We are looking for a high-performing individual looking to advance their career in our fast growing and dynamic team. In addition to the core competencies of client relationship and engagement delivery, you will have strong people values and a passion for mentoring and playing an active role in maintaining and enhancing the strong people culture within our team.We are looking to recruit an individual to join our expanding Digital Cyber Team to aid in growing our portfolio of cyber governance and advisory work. The role will typically focus on managing and growing the teams delivering cybersecurity controls assessments, technical advisory engagements and guiding clients on their level of cyber risk. As experts on cyber risk, the BDO Digital Cyber Team advises clients across industries and geographies, staying at the forefront of knowledge of the threat landscape, cyber defence best practices and regulatory expectations.You'll be someone with: Experience in IT security domains Strong understanding and working knowledge of cyber control gap assessments (eg. CIS Benchmarks / NIST) Certifications such as (CISSP / CCSP / CISM / CRISC) are highly beneficial Strong technical foundation to support the understanding of controls, experience in information technology, IT risk (consultancy experience) or regulatory landscape Ability to build sustainable relationships and networks with team members and with clients Experience managing teams and a passion for supporting the development of self and othersYou'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand.At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.We're in it togetherMutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs.Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work.We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO.We're looking forward to the futureAt BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 05, 2026
Full time
BDO Digital Cyber Advisory Senior Manager page is loaded BDO Digital Cyber Advisory Senior Managerlocations: Birminghamtime type: Full timeposted on: Posted Todayjob requisition id: R19813Ideas People TrustWe're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.We'll broaden your horizonsManage risk for our clients to make them stronger for the future.Our Digital Services are designed to enable organisations to leverage our innovative methodologies, technology, and highly experienced professionals to manage their business risks most effectively. Working at BDO offers curious-minded people excellent exposure to all aspects of business strategy, operations and more.We're a dynamic team of internal auditors, accountants, technology, and business transformation experts with disciplines in finance, risk, projects and change, cyber and digital, amongst others.We are looking for a high-performing individual looking to advance their career in our fast growing and dynamic team. In addition to the core competencies of client relationship and engagement delivery, you will have strong people values and a passion for mentoring and playing an active role in maintaining and enhancing the strong people culture within our team.We are looking to recruit an individual to join our expanding Digital Cyber Team to aid in growing our portfolio of cyber governance and advisory work. The role will typically focus on managing and growing the teams delivering cybersecurity controls assessments, technical advisory engagements and guiding clients on their level of cyber risk. As experts on cyber risk, the BDO Digital Cyber Team advises clients across industries and geographies, staying at the forefront of knowledge of the threat landscape, cyber defence best practices and regulatory expectations.You'll be someone with: Experience in IT security domains Strong understanding and working knowledge of cyber control gap assessments (eg. CIS Benchmarks / NIST) Certifications such as (CISSP / CCSP / CISM / CRISC) are highly beneficial Strong technical foundation to support the understanding of controls, experience in information technology, IT risk (consultancy experience) or regulatory landscape Ability to build sustainable relationships and networks with team members and with clients Experience managing teams and a passion for supporting the development of self and othersYou'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand.At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.We're in it togetherMutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs.Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work.We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO.We're looking forward to the futureAt BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Closing date: 05-05-2026 Store Manager - London, Moorgate Location: London, Moorgate Salary: £33,500 - £37,000 per annum plus great benefits Contract: Permanent We're looking for a skilled Store Manager to join our retail team. This full-time Store Manager role comes with a competitive salary and brilliant benefits package. As a Store Manager, you'll help to deliver the store purpose by guiding the commercial and community strategies in your store. You'll also lead your team and show them how to make shopping at Co-op a fantastic experience, you'll help them to grow and learn so they can show our customers, colleagues and members the difference Co-op brings to local communities. In this role, you can expect to: • Empower your team to deliver great service, personally promoting the Co-op difference to customers and members • Build an inclusive culture where everyone can speak up and share their views • Develop your team through regular performance conversations to help them reach their potential • Make sure the store is safe, legal and operational • Manage and optimise your store's commercial performance, recruit new team members and manage HR processes You'll need experience of guiding and developing a team and working in a busy, service-focused environment. Good communication skills are essential, and you should be able to coach, motivate and inspire your team. You'll also need: • Resilience and great problem solving skills • The ability to understand and analyse commercial information • Willingness to roll up your sleeves and support the team with delivery of store activities In return for your passion and commitment, you'll get a competitive salary and great benefits package which includes an annual bonus (based on personal and business performance), A generous holiday allowance of 36 days including bank holidays (rising with service) You'll also get: • Colleague member discount with 30% off Co-op branded products and 10% off other brands available in-store • A pension with up to 10% employer contributions • Stream app - giving access to a percentage of your pay as you earn it • Cycle to work scheme • Coaching and training to support your career development At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities. We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
May 05, 2026
Full time
Closing date: 05-05-2026 Store Manager - London, Moorgate Location: London, Moorgate Salary: £33,500 - £37,000 per annum plus great benefits Contract: Permanent We're looking for a skilled Store Manager to join our retail team. This full-time Store Manager role comes with a competitive salary and brilliant benefits package. As a Store Manager, you'll help to deliver the store purpose by guiding the commercial and community strategies in your store. You'll also lead your team and show them how to make shopping at Co-op a fantastic experience, you'll help them to grow and learn so they can show our customers, colleagues and members the difference Co-op brings to local communities. In this role, you can expect to: • Empower your team to deliver great service, personally promoting the Co-op difference to customers and members • Build an inclusive culture where everyone can speak up and share their views • Develop your team through regular performance conversations to help them reach their potential • Make sure the store is safe, legal and operational • Manage and optimise your store's commercial performance, recruit new team members and manage HR processes You'll need experience of guiding and developing a team and working in a busy, service-focused environment. Good communication skills are essential, and you should be able to coach, motivate and inspire your team. You'll also need: • Resilience and great problem solving skills • The ability to understand and analyse commercial information • Willingness to roll up your sleeves and support the team with delivery of store activities In return for your passion and commitment, you'll get a competitive salary and great benefits package which includes an annual bonus (based on personal and business performance), A generous holiday allowance of 36 days including bank holidays (rising with service) You'll also get: • Colleague member discount with 30% off Co-op branded products and 10% off other brands available in-store • A pension with up to 10% employer contributions • Stream app - giving access to a percentage of your pay as you earn it • Cycle to work scheme • Coaching and training to support your career development At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities. We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Agile Project Manager Blackburn / WFH to £70k Are you a tech savvy Agile Project Manager? You could be progressing your career at a growing software and technology consultancy. As an Agile Project Manager, you will be responsible for driving the successful, strategic delivery of complex, cross-functional engineering programmes. You will lead complex, multi-team initiatives end-to-end, from concept and design through to build, testing and release, managing scope, dependencies and delivery outcomes. A key focus will be driving cross-team alignment and ensuring smooth execution across engineering and business functions. You'll champion Agile and Scrum best practices, oversee key metrics such as velocity and capacity and provide clear, transparent reporting to stakeholders. Acting as an escalation point, you'll remove impediments, coach teams on delivery excellence and lead core Agile ceremonies. You will also take ownership of programme risks and release strategy, ensuring deployments are well-coordinated, environments are ready and delivery remains stable, predictable and high quality. Location / WFH: You can work from home most of the time, meeting up with colleagues in the office occasionally (you must be commutable within the Blackburn / Bolton / Preston area). About you: You have experience as an Agile Project Manager within consulting / technology services environments You have experience of working in complex enterprise environments utilising Microsoft, Google, or comparable technology stacks, managing technical programs or serving in a senior capacity You have experience of delivering large-scale, multi-year initiatives with interconnected dependencies including managing the financial aspects of the project You have an advanced knowledge of Agile software development methodologies including Scrum You have experience with advanced reporting for key stakeholders, workflow management and defining organisational standards You have excellent collaboration and communication skills What's in it for you: Salary to £70k Pension Healthcare Regular social events Hybrid working Career growth opportunities Apply now to find out more about this Agile Project Manager (Scrum) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
May 05, 2026
Full time
Agile Project Manager Blackburn / WFH to £70k Are you a tech savvy Agile Project Manager? You could be progressing your career at a growing software and technology consultancy. As an Agile Project Manager, you will be responsible for driving the successful, strategic delivery of complex, cross-functional engineering programmes. You will lead complex, multi-team initiatives end-to-end, from concept and design through to build, testing and release, managing scope, dependencies and delivery outcomes. A key focus will be driving cross-team alignment and ensuring smooth execution across engineering and business functions. You'll champion Agile and Scrum best practices, oversee key metrics such as velocity and capacity and provide clear, transparent reporting to stakeholders. Acting as an escalation point, you'll remove impediments, coach teams on delivery excellence and lead core Agile ceremonies. You will also take ownership of programme risks and release strategy, ensuring deployments are well-coordinated, environments are ready and delivery remains stable, predictable and high quality. Location / WFH: You can work from home most of the time, meeting up with colleagues in the office occasionally (you must be commutable within the Blackburn / Bolton / Preston area). About you: You have experience as an Agile Project Manager within consulting / technology services environments You have experience of working in complex enterprise environments utilising Microsoft, Google, or comparable technology stacks, managing technical programs or serving in a senior capacity You have experience of delivering large-scale, multi-year initiatives with interconnected dependencies including managing the financial aspects of the project You have an advanced knowledge of Agile software development methodologies including Scrum You have experience with advanced reporting for key stakeholders, workflow management and defining organisational standards You have excellent collaboration and communication skills What's in it for you: Salary to £70k Pension Healthcare Regular social events Hybrid working Career growth opportunities Apply now to find out more about this Agile Project Manager (Scrum) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 15% of annual salary An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonuses Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual Assistant Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Always leading with our values Spotting potential and developing your team to ensure there is a strong talent pipeline WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets. Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent. Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings. Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career!
May 05, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 15% of annual salary An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonuses Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual Assistant Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Always leading with our values Spotting potential and developing your team to ensure there is a strong talent pipeline WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets. Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent. Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings. Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career!
Business Support Officer Pay: 13.05 per hour paye, 37 hours per week Location: Ipswich IP1 - office based only Length: until end of July (potential to be extended) Opus People Solutions are recruiting on behalf of Suffolk County Council for an experienced Business Support Officer on a temporary basis to undertake a comprehensive range of administrative duties to support the efficient delivery of services within the Planning Team. You will be part of a small but busy team consisting of town planners and other specialists together with support staff. They are part of a wider group of professionals - transport planners; economic development officers; environmental specialists - working to support sustainable growth in Suffolk. In this role you will be working under guidance of the Team's Business Support Manager, provide a range of administrative support to the team. This will include, for example, the management of enquiries and other information for the team's monitoring and enforcement officer, finalising committee reports and presentations, arranging attendance at workshops, and processing invoices. We are looking for an experienced Business Support Officer who have demonstrable experience of carrying out a range of administrative tasks. Ability to manage multiple tasks with accuracy and attention to detail, collaborate well with others and be flexible in your approach to meet the demands of the post and team, high level of IT literacy including Word, Outlook and Excel. We are looking for ASAP start and interviews being held either in person or MS Teams (depending on the needs of the individual) Suffolk County Council's WE ASPIRE values: Wellbeing, Equality, Achieve, Support, Pride, Innovate, Respect and Empower. The mission is to make a positive difference for Suffolk; committed to working together, striving to improve, and securing the best possible services. Please apply now!
May 05, 2026
Seasonal
Business Support Officer Pay: 13.05 per hour paye, 37 hours per week Location: Ipswich IP1 - office based only Length: until end of July (potential to be extended) Opus People Solutions are recruiting on behalf of Suffolk County Council for an experienced Business Support Officer on a temporary basis to undertake a comprehensive range of administrative duties to support the efficient delivery of services within the Planning Team. You will be part of a small but busy team consisting of town planners and other specialists together with support staff. They are part of a wider group of professionals - transport planners; economic development officers; environmental specialists - working to support sustainable growth in Suffolk. In this role you will be working under guidance of the Team's Business Support Manager, provide a range of administrative support to the team. This will include, for example, the management of enquiries and other information for the team's monitoring and enforcement officer, finalising committee reports and presentations, arranging attendance at workshops, and processing invoices. We are looking for an experienced Business Support Officer who have demonstrable experience of carrying out a range of administrative tasks. Ability to manage multiple tasks with accuracy and attention to detail, collaborate well with others and be flexible in your approach to meet the demands of the post and team, high level of IT literacy including Word, Outlook and Excel. We are looking for ASAP start and interviews being held either in person or MS Teams (depending on the needs of the individual) Suffolk County Council's WE ASPIRE values: Wellbeing, Equality, Achieve, Support, Pride, Innovate, Respect and Empower. The mission is to make a positive difference for Suffolk; committed to working together, striving to improve, and securing the best possible services. Please apply now!
Property Services Surveyor 6-Month FTC £56,000 £60,000 South East London Build Recruitment are working with a resident-managed housing organisation to recruit 2 experienced Surveyors to support the delivery of responsive repairs and property maintenance services across a localised housing association in South East London. These roles are being appointed to on an initial 6 month fixed term contract basis. Reporting to the Responsive Repairs Manager, you ll manage responsive repairs contracts, oversee void works, control budgets, and handle a varied caseload including damp & mould, disrepair, fire door inspections, and complex repairs. You ll also monitor contractor performance, ensure compliance, and contribute to service improvements. Requirements: Proven surveying or property maintenance experience (social housing preferred) HNC/HND or equivalent in Building Surveying or Construction Strong diagnostic and specification skills Knowledge of building safety, compliance, and void inspections Confident communicator with good IT skills
May 05, 2026
Contractor
Property Services Surveyor 6-Month FTC £56,000 £60,000 South East London Build Recruitment are working with a resident-managed housing organisation to recruit 2 experienced Surveyors to support the delivery of responsive repairs and property maintenance services across a localised housing association in South East London. These roles are being appointed to on an initial 6 month fixed term contract basis. Reporting to the Responsive Repairs Manager, you ll manage responsive repairs contracts, oversee void works, control budgets, and handle a varied caseload including damp & mould, disrepair, fire door inspections, and complex repairs. You ll also monitor contractor performance, ensure compliance, and contribute to service improvements. Requirements: Proven surveying or property maintenance experience (social housing preferred) HNC/HND or equivalent in Building Surveying or Construction Strong diagnostic and specification skills Knowledge of building safety, compliance, and void inspections Confident communicator with good IT skills
Agile Project Manager London / WFH to £70k Are you a tech savvy Agile Project Manager? You could be progressing your career at a growing software and technology consultancy. As an Agile Project Manager, you will be responsible for driving the successful, strategic delivery of complex, cross-functional engineering programmes. You will lead complex, multi-team initiatives end-to-end, from concept and design through to build, testing and release, managing scope, dependencies and delivery outcomes. A key focus will be driving cross-team alignment and ensuring smooth execution across engineering and business functions. You'll champion Agile and Scrum best practices, oversee key metrics such as velocity and capacity and provide clear, transparent reporting to stakeholders. Acting as an escalation point, you'll remove impediments, coach teams on delivery excellence and lead core Agile ceremonies. You will also take ownership of programme risks and release strategy, ensuring deployments are well-coordinated, environments are ready and delivery remains stable, predictable and high quality. Location / WFH: You can work from home most of the time, meeting up with colleagues at the London office or client sites, typically 1-2 days a week. About you: You have experience as an Agile Project Manager within consulting / technology services environments You have experience of working in complex enterprise environments utilising Microsoft, Google, or comparable technology stacks, managing technical programs or serving in a senior capacity You have experience of delivering large-scale, multi-year initiatives with interconnected dependencies including managing the financial aspects of the project You have an advanced knowledge of Agile software development methodologies including Scrum You have experience with advanced reporting for key stakeholders, workflow management and defining organisational standards You have excellent collaboration and communication skills What's in it for you: Salary to £70k Pension Healthcare Regular social events Hybrid working Career growth opportunities Apply now to find out more about this Agile Project Manager (Scrum) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
May 05, 2026
Full time
Agile Project Manager London / WFH to £70k Are you a tech savvy Agile Project Manager? You could be progressing your career at a growing software and technology consultancy. As an Agile Project Manager, you will be responsible for driving the successful, strategic delivery of complex, cross-functional engineering programmes. You will lead complex, multi-team initiatives end-to-end, from concept and design through to build, testing and release, managing scope, dependencies and delivery outcomes. A key focus will be driving cross-team alignment and ensuring smooth execution across engineering and business functions. You'll champion Agile and Scrum best practices, oversee key metrics such as velocity and capacity and provide clear, transparent reporting to stakeholders. Acting as an escalation point, you'll remove impediments, coach teams on delivery excellence and lead core Agile ceremonies. You will also take ownership of programme risks and release strategy, ensuring deployments are well-coordinated, environments are ready and delivery remains stable, predictable and high quality. Location / WFH: You can work from home most of the time, meeting up with colleagues at the London office or client sites, typically 1-2 days a week. About you: You have experience as an Agile Project Manager within consulting / technology services environments You have experience of working in complex enterprise environments utilising Microsoft, Google, or comparable technology stacks, managing technical programs or serving in a senior capacity You have experience of delivering large-scale, multi-year initiatives with interconnected dependencies including managing the financial aspects of the project You have an advanced knowledge of Agile software development methodologies including Scrum You have experience with advanced reporting for key stakeholders, workflow management and defining organisational standards You have excellent collaboration and communication skills What's in it for you: Salary to £70k Pension Healthcare Regular social events Hybrid working Career growth opportunities Apply now to find out more about this Agile Project Manager (Scrum) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 15% of annual salary An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonuses Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual Assistant Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Always leading with our values Spotting potential and developing your team to ensure there is a strong talent pipeline WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets. Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent. Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings. Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career!
May 05, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 15% of annual salary An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonuses Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual Assistant Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Always leading with our values Spotting potential and developing your team to ensure there is a strong talent pipeline WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets. Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent. Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings. Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career!
Technical Product Manager (API SaaS) London / WFH to £120k Are you a tech savvy Product Manager with previous experience as a Software Engineer / Developer and a good knowledge of APIs? You could be joining a highly regarded provider of serverless real-time infrastructure for the Internet that processes billions of messages a day and powers everything from live chat and VoIP calls to real-time pricing and stock availability for a multitude of services around the globe. As a Technical Product Manager you will utilise your indepth understanding of technology to lead technology projects on complex APIs and SDKs. You'll be embedded within delivery teams, UX and engineering and utilise your knowledge of software development to make trade-offs, steward the delivery process and close the gaps in requirements including producing technical documentation along with wireframes and API scaffolding where appropriate. You will join an accomplished team of software professionals working on complex and interesting systems where you'll be encouraged to learn and continuously develop your career. Location / WFH: You can work from most of the time, collaborating via Slack and meeting up with the team at the dog friendly office in North London for tech talks, lunch and learn events etc. About you: You have commercial experience as a Product Manager within a technical environment working with software engineering teams with a delivery focus You have previous experience as a Software Engineer / Developer You have a good technical understanding of the software development lifecycle, Agile methodologies, SaaS based products, APIs, UX and DevOps You have excellent written and verbal communication skills, are collaborative by nature and enjoy problem solving You're degree educated in Computer Science or similar technical discipline, 2.1 or above from a top tier university What's in it for you: As a Technical Product Manager you will earn a competitive salary package including: Salary to £120k EMI share option scheme 28 days annual leave Enhanced maternity and parental leave packages Your choice of kit and home-station set up Personal learning and development budget (£1000 p/a + 5% time to work on your own projects) BUPA Health Insurance + dental costs + mental health and wellness Pension, Life Assurance, Income Protection Fully paid one month sabbatical at five years' service Gym subsidies, Cycle to work scheme and more Apply now to find out more about this Technical Product Manager (API SaaS) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
May 05, 2026
Full time
Technical Product Manager (API SaaS) London / WFH to £120k Are you a tech savvy Product Manager with previous experience as a Software Engineer / Developer and a good knowledge of APIs? You could be joining a highly regarded provider of serverless real-time infrastructure for the Internet that processes billions of messages a day and powers everything from live chat and VoIP calls to real-time pricing and stock availability for a multitude of services around the globe. As a Technical Product Manager you will utilise your indepth understanding of technology to lead technology projects on complex APIs and SDKs. You'll be embedded within delivery teams, UX and engineering and utilise your knowledge of software development to make trade-offs, steward the delivery process and close the gaps in requirements including producing technical documentation along with wireframes and API scaffolding where appropriate. You will join an accomplished team of software professionals working on complex and interesting systems where you'll be encouraged to learn and continuously develop your career. Location / WFH: You can work from most of the time, collaborating via Slack and meeting up with the team at the dog friendly office in North London for tech talks, lunch and learn events etc. About you: You have commercial experience as a Product Manager within a technical environment working with software engineering teams with a delivery focus You have previous experience as a Software Engineer / Developer You have a good technical understanding of the software development lifecycle, Agile methodologies, SaaS based products, APIs, UX and DevOps You have excellent written and verbal communication skills, are collaborative by nature and enjoy problem solving You're degree educated in Computer Science or similar technical discipline, 2.1 or above from a top tier university What's in it for you: As a Technical Product Manager you will earn a competitive salary package including: Salary to £120k EMI share option scheme 28 days annual leave Enhanced maternity and parental leave packages Your choice of kit and home-station set up Personal learning and development budget (£1000 p/a + 5% time to work on your own projects) BUPA Health Insurance + dental costs + mental health and wellness Pension, Life Assurance, Income Protection Fully paid one month sabbatical at five years' service Gym subsidies, Cycle to work scheme and more Apply now to find out more about this Technical Product Manager (API SaaS) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Closing date: 05-05-2026 Store Manager - London, Moorgate Location: London, Moorgate Salary: £33,500 - £37,000 per annum plus great benefits Contract: Permanent We're looking for a skilled Store Manager to join our retail team. This full-time Store Manager role comes with a competitive salary and brilliant benefits package. As a Store Manager, you'll help to deliver the store purpose by guiding the commercial and community strategies in your store. You'll also lead your team and show them how to make shopping at Co-op a fantastic experience, you'll help them to grow and learn so they can show our customers, colleagues and members the difference Co-op brings to local communities. In this role, you can expect to: • Empower your team to deliver great service, personally promoting the Co-op difference to customers and members • Build an inclusive culture where everyone can speak up and share their views • Develop your team through regular performance conversations to help them reach their potential • Make sure the store is safe, legal and operational • Manage and optimise your store's commercial performance, recruit new team members and manage HR processes You'll need experience of guiding and developing a team and working in a busy, service-focused environment. Good communication skills are essential, and you should be able to coach, motivate and inspire your team. You'll also need: • Resilience and great problem solving skills • The ability to understand and analyse commercial information • Willingness to roll up your sleeves and support the team with delivery of store activities In return for your passion and commitment, you'll get a competitive salary and great benefits package which includes an annual bonus (based on personal and business performance), A generous holiday allowance of 36 days including bank holidays (rising with service) You'll also get: • Colleague member discount with 30% off Co-op branded products and 10% off other brands available in-store • A pension with up to 10% employer contributions • Stream app - giving access to a percentage of your pay as you earn it • Cycle to work scheme • Coaching and training to support your career development At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities. We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
May 05, 2026
Full time
Closing date: 05-05-2026 Store Manager - London, Moorgate Location: London, Moorgate Salary: £33,500 - £37,000 per annum plus great benefits Contract: Permanent We're looking for a skilled Store Manager to join our retail team. This full-time Store Manager role comes with a competitive salary and brilliant benefits package. As a Store Manager, you'll help to deliver the store purpose by guiding the commercial and community strategies in your store. You'll also lead your team and show them how to make shopping at Co-op a fantastic experience, you'll help them to grow and learn so they can show our customers, colleagues and members the difference Co-op brings to local communities. In this role, you can expect to: • Empower your team to deliver great service, personally promoting the Co-op difference to customers and members • Build an inclusive culture where everyone can speak up and share their views • Develop your team through regular performance conversations to help them reach their potential • Make sure the store is safe, legal and operational • Manage and optimise your store's commercial performance, recruit new team members and manage HR processes You'll need experience of guiding and developing a team and working in a busy, service-focused environment. Good communication skills are essential, and you should be able to coach, motivate and inspire your team. You'll also need: • Resilience and great problem solving skills • The ability to understand and analyse commercial information • Willingness to roll up your sleeves and support the team with delivery of store activities In return for your passion and commitment, you'll get a competitive salary and great benefits package which includes an annual bonus (based on personal and business performance), A generous holiday allowance of 36 days including bank holidays (rising with service) You'll also get: • Colleague member discount with 30% off Co-op branded products and 10% off other brands available in-store • A pension with up to 10% employer contributions • Stream app - giving access to a percentage of your pay as you earn it • Cycle to work scheme • Coaching and training to support your career development At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities. We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Client Local Authority in Newham Job Title Leasehold Programme Manager Pay Rate 53,373 per anum Hours 36 Hours a week(Mon-Fri)9AM-5PM Duration 18 Month Fixed Term Contract Location HYBRID WORKING-2-3 Days in Dockside office,newham Description 1. Purpose of the Role To lead the dedicated Leaseholder Engagement Team responsible for delivering the engagement, communications, consultation, and enforcement-support functions of the Council's Flat Entrance Door (FED) Programme of Replacement across approximately 7,267 leasehold properties Key Responsibilities Programme Coordination and Planning Lead the planning and delivery of the FED Programme engagement workstream, ensuring alignment with overall programme milestones Develop and maintain the programme engagement plan, including phased rollout across high-rise, medium-rise, and low-rise stock Coordinate the team's activities to ensure efficient caseload management across 7,267 properties Monitor programme progress and report monthly to the FED Programme Board on KPIs, risks, and issues Team Management and Supervision Line manage three Leasehold Engagement Officers, including recruitment, induction, supervision, and performance management Allocate caseloads and monitor individual officer workloads to ensure equitable distribution and timely delivery Provide coaching, guidance, and support to team members on complex cases and difficult conversations Conduct regular 1:1 supervision meetings and team meetings to maintain communication and morale Section 20 Consultation Management Oversee the Section 20 consultation process, ensuring all statutory requirements and timescales are met Quality-assure all S20 documentation (Notice of Intention, Notice of Estimates, notification of award) before issue Liaise with Legal Services to ensure consultation materials are legally compliant and defensible Manage the processing of leaseholder observations and contractor nominations Escalation and Complex Case Management Act as the escalation point for complex, disputed, or sensitive cases requiring senior decision-making Handle complaints and formal representations from leaseholders or their representatives Liaise with Legal Services on potential FTT challenges and enforcement proceedings Make decisions on self-replacement opt-out applications where compliance with specification is uncertain Enforcement Protocol Oversight Oversee the initiation of the graduated enforcement protocol (Stages 1-4A) for non-participating leaseholders Ensure adequate evidence and documentation is compiled to support enforcement action Coordinate with Legal Services on breach notices, Section 146 notices, and forfeiture proceedings Essential Criteria Substantial experience in leasehold management, housing management, or a related field Proven experience of managing and supervising a team in a high-volume, target-driven environment Strong knowledge of the Landlord and Tenant Act 1985, including Section 20 consultation requirements Experience of managing statutory consultation processes with strict legal timescales Excellent communication skills, both written and verbal, with the ability to explain complex issues clearly Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 05, 2026
Contractor
Client Local Authority in Newham Job Title Leasehold Programme Manager Pay Rate 53,373 per anum Hours 36 Hours a week(Mon-Fri)9AM-5PM Duration 18 Month Fixed Term Contract Location HYBRID WORKING-2-3 Days in Dockside office,newham Description 1. Purpose of the Role To lead the dedicated Leaseholder Engagement Team responsible for delivering the engagement, communications, consultation, and enforcement-support functions of the Council's Flat Entrance Door (FED) Programme of Replacement across approximately 7,267 leasehold properties Key Responsibilities Programme Coordination and Planning Lead the planning and delivery of the FED Programme engagement workstream, ensuring alignment with overall programme milestones Develop and maintain the programme engagement plan, including phased rollout across high-rise, medium-rise, and low-rise stock Coordinate the team's activities to ensure efficient caseload management across 7,267 properties Monitor programme progress and report monthly to the FED Programme Board on KPIs, risks, and issues Team Management and Supervision Line manage three Leasehold Engagement Officers, including recruitment, induction, supervision, and performance management Allocate caseloads and monitor individual officer workloads to ensure equitable distribution and timely delivery Provide coaching, guidance, and support to team members on complex cases and difficult conversations Conduct regular 1:1 supervision meetings and team meetings to maintain communication and morale Section 20 Consultation Management Oversee the Section 20 consultation process, ensuring all statutory requirements and timescales are met Quality-assure all S20 documentation (Notice of Intention, Notice of Estimates, notification of award) before issue Liaise with Legal Services to ensure consultation materials are legally compliant and defensible Manage the processing of leaseholder observations and contractor nominations Escalation and Complex Case Management Act as the escalation point for complex, disputed, or sensitive cases requiring senior decision-making Handle complaints and formal representations from leaseholders or their representatives Liaise with Legal Services on potential FTT challenges and enforcement proceedings Make decisions on self-replacement opt-out applications where compliance with specification is uncertain Enforcement Protocol Oversight Oversee the initiation of the graduated enforcement protocol (Stages 1-4A) for non-participating leaseholders Ensure adequate evidence and documentation is compiled to support enforcement action Coordinate with Legal Services on breach notices, Section 146 notices, and forfeiture proceedings Essential Criteria Substantial experience in leasehold management, housing management, or a related field Proven experience of managing and supervising a team in a high-volume, target-driven environment Strong knowledge of the Landlord and Tenant Act 1985, including Section 20 consultation requirements Experience of managing statutory consultation processes with strict legal timescales Excellent communication skills, both written and verbal, with the ability to explain complex issues clearly Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Closing date: 05-05-2026 Store Manager - London, Grays Inn Road Location: London, Grays Inn Road Salary: £33,500 - £37,000 per annum plus great benefits Contract: Permanent We're looking for a skilled Store Manager to join our retail team. This full-time Store Manager role comes with a competitive salary and brilliant benefits package. As a Store Manager, you'll help to deliver the store purpose by guiding the commercial and community strategies in your store. You'll also lead your team and show them how to make shopping at Co-op a fantastic experience, you'll help them to grow and learn so they can show our customers, colleagues and members the difference Co-op brings to local communities. In this role, you can expect to: • Empower your team to deliver great service, personally promoting the Co-op difference to customers and members • Build an inclusive culture where everyone can speak up and share their views • Develop your team through regular performance conversations to help them reach their potential • Make sure the store is safe, legal and operational • Manage and optimise your store's commercial performance, recruit new team members and manage HR processes You'll need experience of guiding and developing a team and working in a busy, service-focused environment. Good communication skills are essential, and you should be able to coach, motivate and inspire your team. You'll also need: • Resilience and great problem solving skills • The ability to understand and analyse commercial information • Willingness to roll up your sleeves and support the team with delivery of store activities In return for your passion and commitment, you'll get a competitive salary and great benefits package which includes an annual bonus (based on personal and business performance), A generous holiday allowance of 36 days including bank holidays (rising with service) You'll also get: • Colleague member discount with 30% off Co-op branded products and 10% off other brands available in-store • A pension with up to 10% employer contributions • Stream app - giving access to a percentage of your pay as you earn it • Cycle to work scheme • Coaching and training to support your career development At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities. We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
May 05, 2026
Full time
Closing date: 05-05-2026 Store Manager - London, Grays Inn Road Location: London, Grays Inn Road Salary: £33,500 - £37,000 per annum plus great benefits Contract: Permanent We're looking for a skilled Store Manager to join our retail team. This full-time Store Manager role comes with a competitive salary and brilliant benefits package. As a Store Manager, you'll help to deliver the store purpose by guiding the commercial and community strategies in your store. You'll also lead your team and show them how to make shopping at Co-op a fantastic experience, you'll help them to grow and learn so they can show our customers, colleagues and members the difference Co-op brings to local communities. In this role, you can expect to: • Empower your team to deliver great service, personally promoting the Co-op difference to customers and members • Build an inclusive culture where everyone can speak up and share their views • Develop your team through regular performance conversations to help them reach their potential • Make sure the store is safe, legal and operational • Manage and optimise your store's commercial performance, recruit new team members and manage HR processes You'll need experience of guiding and developing a team and working in a busy, service-focused environment. Good communication skills are essential, and you should be able to coach, motivate and inspire your team. You'll also need: • Resilience and great problem solving skills • The ability to understand and analyse commercial information • Willingness to roll up your sleeves and support the team with delivery of store activities In return for your passion and commitment, you'll get a competitive salary and great benefits package which includes an annual bonus (based on personal and business performance), A generous holiday allowance of 36 days including bank holidays (rising with service) You'll also get: • Colleague member discount with 30% off Co-op branded products and 10% off other brands available in-store • A pension with up to 10% employer contributions • Stream app - giving access to a percentage of your pay as you earn it • Cycle to work scheme • Coaching and training to support your career development At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities. We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Please note this role is offered as an initial 6 month fixed term contract on a PAYE basis Lyst is a global fashion shopping platform founded in London in 2010 and catering to over 160M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion products in one place, curating pieces from 27,000 of the world's leading brands and stores. In 2025, Lyst joined Zozo, operators of Zozotown, the leading fashion e commerce platform in Japan. This partnership marks a bold new era for Lyst, as we accelerate our vision and work together to transform the future of fashion shopping through AI and technology. At Lyst, we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn't, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better choices and help fashion partners find better audiences as the category leading destination for every fashion shopper. The Role We're looking for a technically strong Product Manager to lead our Affiliate Operations product team, and be the primary Lyst owner for our partnership with ZOZO's Data Science team in New Zealand. Lyst became part of the ZOZO group last year, and this role will work closely with ZOZO's R&D teams to turn research into productionised product data improvements. You will be accountable for the quality, reliability and discoverability of the world's largest product catalogue, powering discovery and commerce across Lyst. Crucially, you will also support Lyst's commercial initiatives from a TPM perspective - shaping the product and data work to accelerate product merging and enrichment. You'll be the lead Lyst contact for ZOZO's Data Science department and will run regular meetings, define joint milestones and translate data science research into Lyst production work. Together you'll accelerate product merging and enrichment while ensuring tooling is production ready. This role is highly cross functional and strategic. If you enjoy being technical, shipping data products, and managing a data science partnership to deliver measurable business outcomes, this is for you. What you'll own Affiliate Operations strategy & roadmap - Prioritise initiatives that raise data quality, completeness and coherence, and ensure delivery of outcomes that improve discovery and checkout metrics. Data foundations & pipelines - Working with engineering, to define product data models and taxonomies and own product data quality KPIs and remediation workflows. Ensure enrichment and merging flows are implemented and monitored. Partnership with ZOZO Data Science (NZ) - Be the primary Lyst lead managing the relationship with ZOZO's data science team: align roadmaps, define experiments, translate research into production requirements, agree on data contracts/security/IP terms, and run regular syncs and reviews. ZOZO collaboration is a core part of our product enrichment work. Operational ownership - Set and measure SLAs for data freshness, accuracy and output quality. Ensure handoffs and runbooks for the Affiliate Operations team are clear. Commercial & stakeholder management - Liaise with Partnerships and Commercial teams to align product data priorities to business objectives (e.g. ROAS bidding algorithms). People & process - Lead the Affiliate Operations product practice: improve team rituals, prioritisation and delivery cadence. Day to day responsibilities Create and maintain an outcome driven roadmap for Affiliate Operations and our commercial roadmap. Translate ZOZO data science outputs (enrichments/merges/flags) into production requirements, APIs and acceptance criteria. Run regular cross organisation planning with ZOZO and Affiliate Operations, including quarterly planning and technical workshops; manage time zone differences and ensure clear asynchronous handovers. Define and track OKRs tied to listings quality and commercial outcomes. Build the backlog and intake process for operational work, tooling requests and BAU. Communicate progress and trade offs clearly to senior stakeholders. Qualifications 3-6+ years product management experience, with a technical/data focus (hands on TPM or Senior TPM). Strong technical literacy: comfortable with APIs, data schemas, ETL/ingestion pipelines and product data modelling. Experience working with data scientists and engineering teams to productise models and features for production. Proven stakeholder management and delivery track record - you can run complex cross functional projects and manage external technical partners. Excellent written and verbal communication; experience coordinating across time zones and cultures. Agile delivery experience and a bias toward measurable outcomes. Nice to have Experience in ecommerce marketplaces or affiliate commerce. Exposure to machine learning/MLops or productionising ML models. Prior experience working with an external data science partner or international R&D partner. Familiarity with taxonomy design, entity resolution and image/data enrichment workstreams. Experience working with affiliate operations or merchant operations teams. Our Ways of Working Office Days: We all come into the office on Tuesdays and Thursdays, with the option to work remotely or come into the office on the other days. Time Off: In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst's holiday year runs from 1 April to 31 March. Remote Working: Work from anywhere for up to 4 weeks per year. Competitive Family Leave Package: This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss. Clothing Benefit: We provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service. Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start. Training Allowance: All employees are entitled to an annual training allowance of £1,000 for conferences, industry events, training courses and to purchase resources. Pension Scheme: Our pension provider is The People's Pension. We offer a minimum employee contribution of 5% and 3% employer contribution. Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You'll receive a free eye test every year and a discount towards glasses. Cycle-to-Work Scheme: Lyst will purchase a bicycle from your chosen retailer, and you will receive a voucher to pick up your bicycle from them. Transport Season Ticket Loan: Employees can apply for an interest free season ticket loan to support your travel to work. Social Events: Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more.
May 05, 2026
Full time
Please note this role is offered as an initial 6 month fixed term contract on a PAYE basis Lyst is a global fashion shopping platform founded in London in 2010 and catering to over 160M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion products in one place, curating pieces from 27,000 of the world's leading brands and stores. In 2025, Lyst joined Zozo, operators of Zozotown, the leading fashion e commerce platform in Japan. This partnership marks a bold new era for Lyst, as we accelerate our vision and work together to transform the future of fashion shopping through AI and technology. At Lyst, we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn't, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better choices and help fashion partners find better audiences as the category leading destination for every fashion shopper. The Role We're looking for a technically strong Product Manager to lead our Affiliate Operations product team, and be the primary Lyst owner for our partnership with ZOZO's Data Science team in New Zealand. Lyst became part of the ZOZO group last year, and this role will work closely with ZOZO's R&D teams to turn research into productionised product data improvements. You will be accountable for the quality, reliability and discoverability of the world's largest product catalogue, powering discovery and commerce across Lyst. Crucially, you will also support Lyst's commercial initiatives from a TPM perspective - shaping the product and data work to accelerate product merging and enrichment. You'll be the lead Lyst contact for ZOZO's Data Science department and will run regular meetings, define joint milestones and translate data science research into Lyst production work. Together you'll accelerate product merging and enrichment while ensuring tooling is production ready. This role is highly cross functional and strategic. If you enjoy being technical, shipping data products, and managing a data science partnership to deliver measurable business outcomes, this is for you. What you'll own Affiliate Operations strategy & roadmap - Prioritise initiatives that raise data quality, completeness and coherence, and ensure delivery of outcomes that improve discovery and checkout metrics. Data foundations & pipelines - Working with engineering, to define product data models and taxonomies and own product data quality KPIs and remediation workflows. Ensure enrichment and merging flows are implemented and monitored. Partnership with ZOZO Data Science (NZ) - Be the primary Lyst lead managing the relationship with ZOZO's data science team: align roadmaps, define experiments, translate research into production requirements, agree on data contracts/security/IP terms, and run regular syncs and reviews. ZOZO collaboration is a core part of our product enrichment work. Operational ownership - Set and measure SLAs for data freshness, accuracy and output quality. Ensure handoffs and runbooks for the Affiliate Operations team are clear. Commercial & stakeholder management - Liaise with Partnerships and Commercial teams to align product data priorities to business objectives (e.g. ROAS bidding algorithms). People & process - Lead the Affiliate Operations product practice: improve team rituals, prioritisation and delivery cadence. Day to day responsibilities Create and maintain an outcome driven roadmap for Affiliate Operations and our commercial roadmap. Translate ZOZO data science outputs (enrichments/merges/flags) into production requirements, APIs and acceptance criteria. Run regular cross organisation planning with ZOZO and Affiliate Operations, including quarterly planning and technical workshops; manage time zone differences and ensure clear asynchronous handovers. Define and track OKRs tied to listings quality and commercial outcomes. Build the backlog and intake process for operational work, tooling requests and BAU. Communicate progress and trade offs clearly to senior stakeholders. Qualifications 3-6+ years product management experience, with a technical/data focus (hands on TPM or Senior TPM). Strong technical literacy: comfortable with APIs, data schemas, ETL/ingestion pipelines and product data modelling. Experience working with data scientists and engineering teams to productise models and features for production. Proven stakeholder management and delivery track record - you can run complex cross functional projects and manage external technical partners. Excellent written and verbal communication; experience coordinating across time zones and cultures. Agile delivery experience and a bias toward measurable outcomes. Nice to have Experience in ecommerce marketplaces or affiliate commerce. Exposure to machine learning/MLops or productionising ML models. Prior experience working with an external data science partner or international R&D partner. Familiarity with taxonomy design, entity resolution and image/data enrichment workstreams. Experience working with affiliate operations or merchant operations teams. Our Ways of Working Office Days: We all come into the office on Tuesdays and Thursdays, with the option to work remotely or come into the office on the other days. Time Off: In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst's holiday year runs from 1 April to 31 March. Remote Working: Work from anywhere for up to 4 weeks per year. Competitive Family Leave Package: This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss. Clothing Benefit: We provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service. Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start. Training Allowance: All employees are entitled to an annual training allowance of £1,000 for conferences, industry events, training courses and to purchase resources. Pension Scheme: Our pension provider is The People's Pension. We offer a minimum employee contribution of 5% and 3% employer contribution. Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You'll receive a free eye test every year and a discount towards glasses. Cycle-to-Work Scheme: Lyst will purchase a bicycle from your chosen retailer, and you will receive a voucher to pick up your bicycle from them. Transport Season Ticket Loan: Employees can apply for an interest free season ticket loan to support your travel to work. Social Events: Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more.
Operations & Incident Manager Wakefield (Site based) £40,000 - £50,000 Elevation Tech & Transformation are looking for an experienced Operations & Incident Manager to take ownership of live service stability, incident response, and operational performance in a fast-paced, technology-driven environment. This is a hands-on leadership role where you ll be at the centre of major incidents, service disruption management and day-to-day operations, leading two teams and ensuring services are delivered consistently, efficiently and in line with customer expectations. If you enjoy being the person who brings order to chaos when systems go down, this is exactly that kind of role. You ll sit at the heart of technology service operations, responsible for making sure incidents are managed, prioritised, and resolved quickly and effectively. Key Duties & Responsibilities: Leading the response to major tech/service incidents and service outages Acting as the key coordination point between technical teams, stakeholders, and third parties Managing and developing two operational teams (circa 15 people) Ensuring incidents and tickets are handled in line with agreed service levels and priorities Owning communication during live incidents clear, calm, and structured updates to all stakeholders Driving continuous improvement across incident, problem, and escalation processes Leading root cause analysis and post-incident reviews, ensuring issues don t repeat Monitoring operational performance, trends, and service metrics to improve reliability This is a live operations, SLA-driven environment, where performance, communication, and decision-making really matter. You ll be working closely with technical teams, service owners, and external suppliers to ensure services stay stable and customers are kept informed at all times. Skills & Experience: Strong experience in IT operations, incident management, or service management Proven ability to lead teams in a technical or service environment Experience managing major incidents and service disruptions Confident communicator who can translate technical issues into clear updates Strong understanding of SLAs, service delivery, and operational performance Experience with root cause analysis and problem management Comfortable working in fast-paced, high-pressure environments ITIL certification or equivalent experience This is a chance to step into a critical operational leadership position, where you ll have real ownership of service stability and the opportunity to shape how incidents and tech operations are managed .You ll be the person who makes things happen when it matters most!
May 05, 2026
Full time
Operations & Incident Manager Wakefield (Site based) £40,000 - £50,000 Elevation Tech & Transformation are looking for an experienced Operations & Incident Manager to take ownership of live service stability, incident response, and operational performance in a fast-paced, technology-driven environment. This is a hands-on leadership role where you ll be at the centre of major incidents, service disruption management and day-to-day operations, leading two teams and ensuring services are delivered consistently, efficiently and in line with customer expectations. If you enjoy being the person who brings order to chaos when systems go down, this is exactly that kind of role. You ll sit at the heart of technology service operations, responsible for making sure incidents are managed, prioritised, and resolved quickly and effectively. Key Duties & Responsibilities: Leading the response to major tech/service incidents and service outages Acting as the key coordination point between technical teams, stakeholders, and third parties Managing and developing two operational teams (circa 15 people) Ensuring incidents and tickets are handled in line with agreed service levels and priorities Owning communication during live incidents clear, calm, and structured updates to all stakeholders Driving continuous improvement across incident, problem, and escalation processes Leading root cause analysis and post-incident reviews, ensuring issues don t repeat Monitoring operational performance, trends, and service metrics to improve reliability This is a live operations, SLA-driven environment, where performance, communication, and decision-making really matter. You ll be working closely with technical teams, service owners, and external suppliers to ensure services stay stable and customers are kept informed at all times. Skills & Experience: Strong experience in IT operations, incident management, or service management Proven ability to lead teams in a technical or service environment Experience managing major incidents and service disruptions Confident communicator who can translate technical issues into clear updates Strong understanding of SLAs, service delivery, and operational performance Experience with root cause analysis and problem management Comfortable working in fast-paced, high-pressure environments ITIL certification or equivalent experience This is a chance to step into a critical operational leadership position, where you ll have real ownership of service stability and the opportunity to shape how incidents and tech operations are managed .You ll be the person who makes things happen when it matters most!
About Us We are part of International Airlines Group (IAG), one of the world's leading airline groups and owner of some of the biggest brands in the sky. IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale. Purpose of the role The Cognitive Automation Factory Ecosystem and Operations Lead is a senior leadership role responsible for the end-to-end operational performance, ecosystem management, and strategic evolution of the Group's Cognitive Automation Factory. This role is effectively the operational backbone and successor-level counterpart to the Head of Cognitive Automation. It ensures that the CAF operates as a high-performance, multi-technology, multi-partner industrial engine capable of delivering 8-figure business benefits through applied AI and automation. The successful candidate will combine deep automation expertise, enterprise-grade delivery leadership, and strong commercial acumen to: Lead large, blended teams (internal and external) Engage senior stakeholders across operating companies Manage strategic technology and delivery partners Own operational governance, standards, and performance metrics Drive sustainable, measurable EBIT impact Your responsibilities 1. Factory Leadership & Operational Excellence Lead the operational performance of the Cognitive Automation Factory across the Group. Industrialise AI and automation delivery through standardised engineering practices, governance, quality controls and reusable frameworks. Ensure predictable, high-quality delivery across multiple concurrent programmes and products. Own delivery economics, capacity planning, utilisation, and multi-shore optimisation. 2. Business Value & Benefits Realisation Ensure all AI and automation initiatives are anchored in measurable business value. Track and govern realised vs. forecast benefits (cost-out, productivity, error reduction, revenue enablement). Act as a senior escalation point for underperforming initiatives. Partner with Finance and OpCo stakeholders to validate tangible benefits delivered. 3. Ecosystem & Partner Management Lead and optimise a blended ecosystem of strategic partners and internal engineering squads. Manage commercial performance, contractual KPIs, and delivery standards. Ensure knowledge transfer and capability uplift within the internal team. Maintain a competitive, scalable, and innovation-led partner model. 4. Technology & Architecture Governance Provide senior oversight across the automation and AI technology stack, including: o RPA platforms (e.g., UiPath, Power Automate) o AWS-based cloud-native architectureso Agentic AI frameworks (Agent Core, LangChain, LangGraph) o Large Language Models (multi-model strategy) o Orchestration frameworks and event-driven architectures o Document AI and extraction (e.g., Berdock)o EVAL frameworks and LLM evaluation methodologies o Observability, monitoring and guardrails for AI agents Ensure scalable, secure, compliant and production-grade solutions. Champion best practices in AI governance, risk management, and model lifecycle management. 5. Senior Stakeholder Engagement Engage senior leaders across operating companies at Director and C-level. Translate AI and automation capabilities into business language. Influence prioritisation decisions and roadmap alignment across the Group. Represent the CAF in senior governance forums. 6. Talent & Capability Development Build and mentor high-performing automation and AI delivery leaders. Establish clear career paths and succession planning within the CAF. Foster a culture of engineering excellence, accountability, and measurable impact. Drive continuous capability uplift across RPA, AI, and agentic systems. Your skills, experience and qualifications Essential Experience 12+ years' experience in enterprise technology delivery, with at least 7+ years leading large-scale automation or AI programmes. Proven track record of delivering significant, tangible business benefits through applied AI and automation. Experience managing multi-disciplinary teams combining internal staff and strategic delivery partners. Experience operating at senior stakeholder level (Director/C-level engagement). Strong commercial acumen, including budget ownership and benefits tracking. Technical Depth (Non-Hands-On but Credible) The candidate must have sufficient depth to challenge architects and engineers credibly, even if not coding daily. Demonstrated expertise in: RPA platforms such as UiPath and Power Automate Cloud-native architectures (preferably AWS) Agentic AI frameworks (LangChain, LangGraph, agent orchestration) Multi-LLM strategies and model selection EVAL frameworks for LLM/agent performance Observability, logging, guardrails and governance for AI agents Workflow orchestration and integration patterns Enterprise-grade security and compliance considerations for AI systems Desirable Experience within aviation, transportation, logistics, or other complex operational industries. Experience scaling an AI or automation factory model. Exposure to regulated environments. Knowledge of EU AI Act and enterprise AI governance frameworks. Personal Attributes Strategic thinker with strong operational discipline. Calm under pressure in complex, multi-stakeholder environments. Commercially sharp, data-driven, and outcome-oriented. High credibility with both engineers and executives. Not dazzled by hype. Focused on value. What we offer The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry. The opportunity to work in a multi-cultural environment with great offices in many locations. We support our people in maintaining work/life balance, as well as providing the many benefits one would expect from a global organisation, including health insurance, pension and performance bonuses. We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
May 05, 2026
Full time
About Us We are part of International Airlines Group (IAG), one of the world's leading airline groups and owner of some of the biggest brands in the sky. IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale. Purpose of the role The Cognitive Automation Factory Ecosystem and Operations Lead is a senior leadership role responsible for the end-to-end operational performance, ecosystem management, and strategic evolution of the Group's Cognitive Automation Factory. This role is effectively the operational backbone and successor-level counterpart to the Head of Cognitive Automation. It ensures that the CAF operates as a high-performance, multi-technology, multi-partner industrial engine capable of delivering 8-figure business benefits through applied AI and automation. The successful candidate will combine deep automation expertise, enterprise-grade delivery leadership, and strong commercial acumen to: Lead large, blended teams (internal and external) Engage senior stakeholders across operating companies Manage strategic technology and delivery partners Own operational governance, standards, and performance metrics Drive sustainable, measurable EBIT impact Your responsibilities 1. Factory Leadership & Operational Excellence Lead the operational performance of the Cognitive Automation Factory across the Group. Industrialise AI and automation delivery through standardised engineering practices, governance, quality controls and reusable frameworks. Ensure predictable, high-quality delivery across multiple concurrent programmes and products. Own delivery economics, capacity planning, utilisation, and multi-shore optimisation. 2. Business Value & Benefits Realisation Ensure all AI and automation initiatives are anchored in measurable business value. Track and govern realised vs. forecast benefits (cost-out, productivity, error reduction, revenue enablement). Act as a senior escalation point for underperforming initiatives. Partner with Finance and OpCo stakeholders to validate tangible benefits delivered. 3. Ecosystem & Partner Management Lead and optimise a blended ecosystem of strategic partners and internal engineering squads. Manage commercial performance, contractual KPIs, and delivery standards. Ensure knowledge transfer and capability uplift within the internal team. Maintain a competitive, scalable, and innovation-led partner model. 4. Technology & Architecture Governance Provide senior oversight across the automation and AI technology stack, including: o RPA platforms (e.g., UiPath, Power Automate) o AWS-based cloud-native architectureso Agentic AI frameworks (Agent Core, LangChain, LangGraph) o Large Language Models (multi-model strategy) o Orchestration frameworks and event-driven architectures o Document AI and extraction (e.g., Berdock)o EVAL frameworks and LLM evaluation methodologies o Observability, monitoring and guardrails for AI agents Ensure scalable, secure, compliant and production-grade solutions. Champion best practices in AI governance, risk management, and model lifecycle management. 5. Senior Stakeholder Engagement Engage senior leaders across operating companies at Director and C-level. Translate AI and automation capabilities into business language. Influence prioritisation decisions and roadmap alignment across the Group. Represent the CAF in senior governance forums. 6. Talent & Capability Development Build and mentor high-performing automation and AI delivery leaders. Establish clear career paths and succession planning within the CAF. Foster a culture of engineering excellence, accountability, and measurable impact. Drive continuous capability uplift across RPA, AI, and agentic systems. Your skills, experience and qualifications Essential Experience 12+ years' experience in enterprise technology delivery, with at least 7+ years leading large-scale automation or AI programmes. Proven track record of delivering significant, tangible business benefits through applied AI and automation. Experience managing multi-disciplinary teams combining internal staff and strategic delivery partners. Experience operating at senior stakeholder level (Director/C-level engagement). Strong commercial acumen, including budget ownership and benefits tracking. Technical Depth (Non-Hands-On but Credible) The candidate must have sufficient depth to challenge architects and engineers credibly, even if not coding daily. Demonstrated expertise in: RPA platforms such as UiPath and Power Automate Cloud-native architectures (preferably AWS) Agentic AI frameworks (LangChain, LangGraph, agent orchestration) Multi-LLM strategies and model selection EVAL frameworks for LLM/agent performance Observability, logging, guardrails and governance for AI agents Workflow orchestration and integration patterns Enterprise-grade security and compliance considerations for AI systems Desirable Experience within aviation, transportation, logistics, or other complex operational industries. Experience scaling an AI or automation factory model. Exposure to regulated environments. Knowledge of EU AI Act and enterprise AI governance frameworks. Personal Attributes Strategic thinker with strong operational discipline. Calm under pressure in complex, multi-stakeholder environments. Commercially sharp, data-driven, and outcome-oriented. High credibility with both engineers and executives. Not dazzled by hype. Focused on value. What we offer The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry. The opportunity to work in a multi-cultural environment with great offices in many locations. We support our people in maintaining work/life balance, as well as providing the many benefits one would expect from a global organisation, including health insurance, pension and performance bonuses. We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
Panel Support Manager 3-Month Contract | Hybrid - 2 days per week in Edinburgh We are recruiting for an experienced Panel Support Manager to join a public sector organisation on an initial 3-month contract . This role plays a key part in ensuring the effective delivery of panel operations through strong people management, high-quality administration and robust governance. The role You will lead and manage a team of Panel Support Coordinators, ensuring panels are fully supported through efficient, compliant and well-organised administrative processes. Working closely with the Operations Management team, you'll support resource planning, panel scheduling and priority decision-making, while driving continuous improvement across administrative systems and standards. Responsibilities include: Leading, managing and developing a team to deliver high-quality panel support Supporting panel scheduling, resource planning and priority applications Overseeing preparation and follow-up of panel documentation in line with policy and procedures Producing and quality-assuring agendas, minutes, records and correspondence Managing confidential and sensitive information in line with GDPR and document control requirements Supporting complaints, FOI and DSAR requests within statutory timescales Contributing to wider organisational projects and service improvements About you You will be a confident and proactive people manager with strong administrative leadership experience, ideally within a public sector or regulated environment. You'll be highly organised, calm under pressure and comfortable dealing with sensitive and sometimes distressing information. Key requirements: Minimum 2 years' line management experience , including performance and absence management Strong experience designing, managing and improving administrative processes Excellent written and verbal communication skills Experience handling confidential information, GDPR, FOI and DSARs Comfortable working in a hybrid environment and using digital systems effectively Resilient, flexible and professional in approach Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
May 05, 2026
Contractor
Panel Support Manager 3-Month Contract | Hybrid - 2 days per week in Edinburgh We are recruiting for an experienced Panel Support Manager to join a public sector organisation on an initial 3-month contract . This role plays a key part in ensuring the effective delivery of panel operations through strong people management, high-quality administration and robust governance. The role You will lead and manage a team of Panel Support Coordinators, ensuring panels are fully supported through efficient, compliant and well-organised administrative processes. Working closely with the Operations Management team, you'll support resource planning, panel scheduling and priority decision-making, while driving continuous improvement across administrative systems and standards. Responsibilities include: Leading, managing and developing a team to deliver high-quality panel support Supporting panel scheduling, resource planning and priority applications Overseeing preparation and follow-up of panel documentation in line with policy and procedures Producing and quality-assuring agendas, minutes, records and correspondence Managing confidential and sensitive information in line with GDPR and document control requirements Supporting complaints, FOI and DSAR requests within statutory timescales Contributing to wider organisational projects and service improvements About you You will be a confident and proactive people manager with strong administrative leadership experience, ideally within a public sector or regulated environment. You'll be highly organised, calm under pressure and comfortable dealing with sensitive and sometimes distressing information. Key requirements: Minimum 2 years' line management experience , including performance and absence management Strong experience designing, managing and improving administrative processes Excellent written and verbal communication skills Experience handling confidential information, GDPR, FOI and DSARs Comfortable working in a hybrid environment and using digital systems effectively Resilient, flexible and professional in approach Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you'll do Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them Be passionate about how consumer credit works so that you can disrupt it from the inside out Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
May 05, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you'll do Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them Be passionate about how consumer credit works so that you can disrupt it from the inside out Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Closing date: 05-05-2026 Store Manager - London, Moorgate Location: London, Moorgate Salary: £33,500 - £37,000 per annum plus great benefits Contract: Permanent We're looking for a skilled Store Manager to join our retail team. This full-time Store Manager role comes with a competitive salary and brilliant benefits package. As a Store Manager, you'll help to deliver the store purpose by guiding the commercial and community strategies in your store. You'll also lead your team and show them how to make shopping at Co-op a fantastic experience, you'll help them to grow and learn so they can show our customers, colleagues and members the difference Co-op brings to local communities. In this role, you can expect to: • Empower your team to deliver great service, personally promoting the Co-op difference to customers and members • Build an inclusive culture where everyone can speak up and share their views • Develop your team through regular performance conversations to help them reach their potential • Make sure the store is safe, legal and operational • Manage and optimise your store's commercial performance, recruit new team members and manage HR processes You'll need experience of guiding and developing a team and working in a busy, service-focused environment. Good communication skills are essential, and you should be able to coach, motivate and inspire your team. You'll also need: • Resilience and great problem solving skills • The ability to understand and analyse commercial information • Willingness to roll up your sleeves and support the team with delivery of store activities In return for your passion and commitment, you'll get a competitive salary and great benefits package which includes an annual bonus (based on personal and business performance), A generous holiday allowance of 36 days including bank holidays (rising with service) You'll also get: • Colleague member discount with 30% off Co-op branded products and 10% off other brands available in-store • A pension with up to 10% employer contributions • Stream app - giving access to a percentage of your pay as you earn it • Cycle to work scheme • Coaching and training to support your career development At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities. We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
May 05, 2026
Full time
Closing date: 05-05-2026 Store Manager - London, Moorgate Location: London, Moorgate Salary: £33,500 - £37,000 per annum plus great benefits Contract: Permanent We're looking for a skilled Store Manager to join our retail team. This full-time Store Manager role comes with a competitive salary and brilliant benefits package. As a Store Manager, you'll help to deliver the store purpose by guiding the commercial and community strategies in your store. You'll also lead your team and show them how to make shopping at Co-op a fantastic experience, you'll help them to grow and learn so they can show our customers, colleagues and members the difference Co-op brings to local communities. In this role, you can expect to: • Empower your team to deliver great service, personally promoting the Co-op difference to customers and members • Build an inclusive culture where everyone can speak up and share their views • Develop your team through regular performance conversations to help them reach their potential • Make sure the store is safe, legal and operational • Manage and optimise your store's commercial performance, recruit new team members and manage HR processes You'll need experience of guiding and developing a team and working in a busy, service-focused environment. Good communication skills are essential, and you should be able to coach, motivate and inspire your team. You'll also need: • Resilience and great problem solving skills • The ability to understand and analyse commercial information • Willingness to roll up your sleeves and support the team with delivery of store activities In return for your passion and commitment, you'll get a competitive salary and great benefits package which includes an annual bonus (based on personal and business performance), A generous holiday allowance of 36 days including bank holidays (rising with service) You'll also get: • Colleague member discount with 30% off Co-op branded products and 10% off other brands available in-store • A pension with up to 10% employer contributions • Stream app - giving access to a percentage of your pay as you earn it • Cycle to work scheme • Coaching and training to support your career development At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities. We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
HR Consultant 12-Month Contract | £25 per hour Hybrid - 2-3 days per week in the Whitley office, Coventry The Opportunity My client is seeking an experienced HR Consultant to join a dynamic HR Direct Contact Centre team on a 12-month contract . This is a hybrid role, combining remote working with 2-3 days per week on site at the Whitley office . As the first point of contact for employees and managers, you'll play a critical role in delivering accurate, timely, and employee-focused HR guidance across a wide range of people-related queries. If you enjoy fast-paced environments, problem-solving, and making a direct impact on employee experience, this role offers the perfect platform. The Role Working within the HR Direct Contact Centre, you will manage and resolve HR queries covering areas such as recruitment, performance, reward, absence, and employee relations. Queries are received via email, portal, and virtual assistant, with outbound calls made where deeper discussion is required. You'll also support daily operational activity, including absence reporting and managing inbox queries, ensuring all interactions meet agreed service levels and quality standards. Key Responsibilities Act as the first point of contact for UK-based employees and managers on HR policies and procedures Diagnose queries effectively, identify relevant policies, and guide employees and managers on correct application Coach managers using sound employment law knowledge to ensure consistent and compliant decision-making Manage HR cases through to resolution within service level agreements Respond to enquiries via email, portal, virtual assistant, and outbound calls where required Build rapport and trust to fully understand and resolve employee issues Maintain strong working relationships across the wider HR community and business Support operational delivery of transactional and administrative HR processes Contribute to the development, maintenance, and deployment of HR policies Pull and manage absence reporting and oversee non-employee query inboxes Work collaboratively within the HR Direct team to deliver a high-quality service Knowledge, Skills & Experience Essential Proven experience in an HR advisory or employee relations role Strong generalist HR knowledge, including disciplinary, grievance, absence, and performance management Good working knowledge of UK employment law Excellent written and verbal communication skills Degree-qualified or equivalent practical HR experience Strong IT skills, particularly Microsoft Word, PowerPoint, and Excel Desirable Experience working in a high-volume HR Contact Centre Stakeholder management and process improvement experience Project management experience (planning, risk management, delivery) Experience using HR systems such as SAP and SuccessFactors Familiarity with ticketing systems (eg Cloud for Service) Experience managing chat or virtual assistant escalations About You Results-driven and resilient, with the ability to perform under pressure A natural problem-solver with a pragmatic, solutions-focused mindset Confident communicating complex information clearly and empathetically Organised, proactive, and capable of balancing short-term priorities with long-term thinking A collaborative team player who builds credibility and trust quickly If you're an HR professional who thrives in a fast-moving, employee-focused environment and enjoys delivering high-quality advisory support, this contract role offers an excellent opportunity to make a real impact.
May 05, 2026
Contractor
HR Consultant 12-Month Contract | £25 per hour Hybrid - 2-3 days per week in the Whitley office, Coventry The Opportunity My client is seeking an experienced HR Consultant to join a dynamic HR Direct Contact Centre team on a 12-month contract . This is a hybrid role, combining remote working with 2-3 days per week on site at the Whitley office . As the first point of contact for employees and managers, you'll play a critical role in delivering accurate, timely, and employee-focused HR guidance across a wide range of people-related queries. If you enjoy fast-paced environments, problem-solving, and making a direct impact on employee experience, this role offers the perfect platform. The Role Working within the HR Direct Contact Centre, you will manage and resolve HR queries covering areas such as recruitment, performance, reward, absence, and employee relations. Queries are received via email, portal, and virtual assistant, with outbound calls made where deeper discussion is required. You'll also support daily operational activity, including absence reporting and managing inbox queries, ensuring all interactions meet agreed service levels and quality standards. Key Responsibilities Act as the first point of contact for UK-based employees and managers on HR policies and procedures Diagnose queries effectively, identify relevant policies, and guide employees and managers on correct application Coach managers using sound employment law knowledge to ensure consistent and compliant decision-making Manage HR cases through to resolution within service level agreements Respond to enquiries via email, portal, virtual assistant, and outbound calls where required Build rapport and trust to fully understand and resolve employee issues Maintain strong working relationships across the wider HR community and business Support operational delivery of transactional and administrative HR processes Contribute to the development, maintenance, and deployment of HR policies Pull and manage absence reporting and oversee non-employee query inboxes Work collaboratively within the HR Direct team to deliver a high-quality service Knowledge, Skills & Experience Essential Proven experience in an HR advisory or employee relations role Strong generalist HR knowledge, including disciplinary, grievance, absence, and performance management Good working knowledge of UK employment law Excellent written and verbal communication skills Degree-qualified or equivalent practical HR experience Strong IT skills, particularly Microsoft Word, PowerPoint, and Excel Desirable Experience working in a high-volume HR Contact Centre Stakeholder management and process improvement experience Project management experience (planning, risk management, delivery) Experience using HR systems such as SAP and SuccessFactors Familiarity with ticketing systems (eg Cloud for Service) Experience managing chat or virtual assistant escalations About You Results-driven and resilient, with the ability to perform under pressure A natural problem-solver with a pragmatic, solutions-focused mindset Confident communicating complex information clearly and empathetically Organised, proactive, and capable of balancing short-term priorities with long-term thinking A collaborative team player who builds credibility and trust quickly If you're an HR professional who thrives in a fast-moving, employee-focused environment and enjoys delivering high-quality advisory support, this contract role offers an excellent opportunity to make a real impact.
