We will transform Benton End into a vibrant, accessible and sustainable arts and learning centre, reimagining the radical spirit of Sir Cedric Morris and Arthur Lett-Haines s art school and garden legacy. This commission covers the Development Phase of a Heritage Fund-supported capital project and the period during which the Delivery Phase application is being assessed. The Fundraiser will collaborate closely with the client team, project manager and stakeholders throughout. The redevelopment of Benton End seeks to: Conserve and restore the Grade II listed house and associated gardens structures Create inclusive and accessible facilities for learning, exhibitions, and residencies Respect and celebrate the site s layered heritage, including its significance in queer history Embed sustainability and environmental responsibility in all design choices Enable operational and financial sustainability through a mixed-use business model The fundraising consultant will be responsible for raising a total of £2.7m by December 2027. This comprises £1.8m in gifts or pledges in order to match-fund The National Lottery Heritage Fund s Delivery Phase grant of £2.65m; and the remainder to support additional output costs at Benton End. The consultant will be expected to lead on the following areas: Review the Fundraising process for the Development Phase of the project in partnership with the client team Review the existing Fundraising Strategy submitted to the Heritage Fund (see tender pack) Re-develop, update and deliver a comprehensive Fundraising Strategy to achieve the necessary match funding for the Delivery Phase of the project including phased targets, pipeline planning, and approach methodology Identify potential funding sources, including charitable trusts and foundations, major individual donors, philanthropic legacy leads (including those with interests in art, horticulture, LGBTQIA+ causes, and regional heritage), corporate supporters and in-kind contributors Cross check all potential funding sources and potential prospects with the client team, paying particular attention to the Garden Museum s other fundraising programmes, existing funders and live/upcoming campaigns Produce a detailed fundraising plan with goals, milestones, specific targets and details of which funding sources will be approached at each stage of the campaign Support cultivation of key prospects, including advising on pitches, proposals, and relationship management and leading these where appropriate Develop a 'Case for Support' and campaign materials tailored to different audiences Work with the client team to ensure fundraising aligns with Heritage Fund Delivery Phase submission (August 2027), Activity and Interpretation Plans and capital delivery timelines and cash flow needs Provide reports on all fundraising activity and data collected, in formats that are compatible with the client team s CRM Support the implementation of the live campaign: tracking targets, overseeing donor communications, and managing asks The selected consultant should have: A strong track record of raising capital funds in the arts, culture, or heritage sector Experience working with national funders (e.g. trusts/foundations, High Net Worth Individuals, and corporates) Knowledge of Heritage Fund processes and expectations Experience in creating compelling cases for support, particularly for multidisciplinary projects (art, heritage, gardens, LGBTQIA+ history) Sensitivity to inclusive fundraising and community engagement Strategic thinking with a collaborative and proactive working style The budget for the fundraising consultant's fee is a maximum of £36,000 excl VAT, to include all travel and expenses and with an expectation that the consultant will be on site regularly at Benton End, Hadleigh, Suffolk. This consultant will report into the Project Manager, but will also work very closely with the Garden Museum Development Director and the Benton End Board. This opportunity is made possible thanks to The National Lottery Heritage Fund and National Lottery players. Application requirements: Please supply the following by 5pm on Tuesday 5 May 2026: Proven examples of recent, similar work at an equivalent level of project value and heritage significance CV demonstrating relevant experience and examples of previous projects if more than one consultant then CVs and highlighted experience of each team member Fee proposal Outline methodology and approach At least two references from comparable heritage or arts capital project Confirmation of insurance (minimum £ 1million Professional Indemnity and £1 million Public Liability insurance, and £1 million Employers Liability cover (if applicable), or ability and willingness to obtain) Clarifying questions should be sent by 5pm on Tuesday 21 April 2026.
May 01, 2026
Full time
We will transform Benton End into a vibrant, accessible and sustainable arts and learning centre, reimagining the radical spirit of Sir Cedric Morris and Arthur Lett-Haines s art school and garden legacy. This commission covers the Development Phase of a Heritage Fund-supported capital project and the period during which the Delivery Phase application is being assessed. The Fundraiser will collaborate closely with the client team, project manager and stakeholders throughout. The redevelopment of Benton End seeks to: Conserve and restore the Grade II listed house and associated gardens structures Create inclusive and accessible facilities for learning, exhibitions, and residencies Respect and celebrate the site s layered heritage, including its significance in queer history Embed sustainability and environmental responsibility in all design choices Enable operational and financial sustainability through a mixed-use business model The fundraising consultant will be responsible for raising a total of £2.7m by December 2027. This comprises £1.8m in gifts or pledges in order to match-fund The National Lottery Heritage Fund s Delivery Phase grant of £2.65m; and the remainder to support additional output costs at Benton End. The consultant will be expected to lead on the following areas: Review the Fundraising process for the Development Phase of the project in partnership with the client team Review the existing Fundraising Strategy submitted to the Heritage Fund (see tender pack) Re-develop, update and deliver a comprehensive Fundraising Strategy to achieve the necessary match funding for the Delivery Phase of the project including phased targets, pipeline planning, and approach methodology Identify potential funding sources, including charitable trusts and foundations, major individual donors, philanthropic legacy leads (including those with interests in art, horticulture, LGBTQIA+ causes, and regional heritage), corporate supporters and in-kind contributors Cross check all potential funding sources and potential prospects with the client team, paying particular attention to the Garden Museum s other fundraising programmes, existing funders and live/upcoming campaigns Produce a detailed fundraising plan with goals, milestones, specific targets and details of which funding sources will be approached at each stage of the campaign Support cultivation of key prospects, including advising on pitches, proposals, and relationship management and leading these where appropriate Develop a 'Case for Support' and campaign materials tailored to different audiences Work with the client team to ensure fundraising aligns with Heritage Fund Delivery Phase submission (August 2027), Activity and Interpretation Plans and capital delivery timelines and cash flow needs Provide reports on all fundraising activity and data collected, in formats that are compatible with the client team s CRM Support the implementation of the live campaign: tracking targets, overseeing donor communications, and managing asks The selected consultant should have: A strong track record of raising capital funds in the arts, culture, or heritage sector Experience working with national funders (e.g. trusts/foundations, High Net Worth Individuals, and corporates) Knowledge of Heritage Fund processes and expectations Experience in creating compelling cases for support, particularly for multidisciplinary projects (art, heritage, gardens, LGBTQIA+ history) Sensitivity to inclusive fundraising and community engagement Strategic thinking with a collaborative and proactive working style The budget for the fundraising consultant's fee is a maximum of £36,000 excl VAT, to include all travel and expenses and with an expectation that the consultant will be on site regularly at Benton End, Hadleigh, Suffolk. This consultant will report into the Project Manager, but will also work very closely with the Garden Museum Development Director and the Benton End Board. This opportunity is made possible thanks to The National Lottery Heritage Fund and National Lottery players. Application requirements: Please supply the following by 5pm on Tuesday 5 May 2026: Proven examples of recent, similar work at an equivalent level of project value and heritage significance CV demonstrating relevant experience and examples of previous projects if more than one consultant then CVs and highlighted experience of each team member Fee proposal Outline methodology and approach At least two references from comparable heritage or arts capital project Confirmation of insurance (minimum £ 1million Professional Indemnity and £1 million Public Liability insurance, and £1 million Employers Liability cover (if applicable), or ability and willingness to obtain) Clarifying questions should be sent by 5pm on Tuesday 21 April 2026.
King & Moffatt Building Services
City, Wolverhampton
Company Description Operating for over 45 years, King & Moffatt Building Services provide complete Mechanical and Electrical services across all sectors of the construction industry including Industrial, Logistics, Food, Pharmaceutical, Data Centre, Mining, Healthcare, Commercial, Hotel & Leisure, High-End Residential, Public, and Energy. From design stage to the installation and the ongoing maintenance of their facilities, our valued and highly skilled workforce provide our clients with an efficient, reliable and best in class service. A Deloitte Best Managed Company Award winner for eight years running, we pride ourselves on being a full building services solutions provider and have successfully delivered multiple large-scale projects in Ireland, the UK & mainland Europe. Job Description We are seeking an experienced Contract Administrator to support our Facilities Management (FM) operations across the UK and Ireland. Based in Wolverhampton, this role is central to the successful delivery of planned and reactive maintenance works and acts as a key point of coordination between clients, engineers, subcontractors, and internal management teams. The successful candidate will play a critical role in ensuring smooth contract delivery, accurate reporting, and high levels of client satisfaction. Managing the Facilities Management Helpdesk inbox, ensuring all requests are logged, actioned, and resolved in line with service expectations Acting as a primary point of contact for FM-related processes and communications Managing and maintaining the CAFM system (Trackplan) for all planned and reactive maintenance works across the UK and Ireland Monitoring job progress and providing regular updates and reports to the Senior Contracts Manager Ensuring all service reports, PPM documentation, and remedial quotations are completed, stored, and issued to clients in a timely manner Supporting the tendering of FM contracts, including issuing enquiries to subcontractors and managing responses via SharePoint Managing invoicing for FM works and ensuring jobs are billed accurately and on time Logging and coordinating reactive, additional, and remedial client requests with Regional Services Managers Supporting onboarding and training of new staff on FM processes and systems Providing administrative support to the Senior Contracts Manager, including meeting coordination and minute taking Managing correspondence, diaries, and meeting schedules Carrying out additional administrative duties as required Qualifications A business qualification or equivalent relevant experience Minimum 2 years experience in a service, FM, or contract-based environment Strong organisational skills with the ability to manage multiple priorities Excellent IT skills, with SharePoint experience essential Strong written and verbal communication skills with attention to detail Comfortable working in a client-facing, contract-driven environment Additional Information This is a key role within a high-performing FM team, offering exposure to contract management, client engagement, and operational delivery within a well-established and growing organisation. At King and Moffatt, we believe in the power of diversity and inclusion to drive innovation, creativity, and success. We are committed to creating a workplace where all employees feel welcomed, valued, and respected regardless of their race, ethnicity, gender, sexual orientation, age, religion, disability, or any other dimension of diversity. We strive to build a culture that celebrates differences, encourages open dialogue, and promotes equal opportunities for growth and advancement. By embracing diversity and fostering an inclusive environment, we not only strengthen our organisation but also enrich the lives of our employees and the communities we serve
May 01, 2026
Full time
Company Description Operating for over 45 years, King & Moffatt Building Services provide complete Mechanical and Electrical services across all sectors of the construction industry including Industrial, Logistics, Food, Pharmaceutical, Data Centre, Mining, Healthcare, Commercial, Hotel & Leisure, High-End Residential, Public, and Energy. From design stage to the installation and the ongoing maintenance of their facilities, our valued and highly skilled workforce provide our clients with an efficient, reliable and best in class service. A Deloitte Best Managed Company Award winner for eight years running, we pride ourselves on being a full building services solutions provider and have successfully delivered multiple large-scale projects in Ireland, the UK & mainland Europe. Job Description We are seeking an experienced Contract Administrator to support our Facilities Management (FM) operations across the UK and Ireland. Based in Wolverhampton, this role is central to the successful delivery of planned and reactive maintenance works and acts as a key point of coordination between clients, engineers, subcontractors, and internal management teams. The successful candidate will play a critical role in ensuring smooth contract delivery, accurate reporting, and high levels of client satisfaction. Managing the Facilities Management Helpdesk inbox, ensuring all requests are logged, actioned, and resolved in line with service expectations Acting as a primary point of contact for FM-related processes and communications Managing and maintaining the CAFM system (Trackplan) for all planned and reactive maintenance works across the UK and Ireland Monitoring job progress and providing regular updates and reports to the Senior Contracts Manager Ensuring all service reports, PPM documentation, and remedial quotations are completed, stored, and issued to clients in a timely manner Supporting the tendering of FM contracts, including issuing enquiries to subcontractors and managing responses via SharePoint Managing invoicing for FM works and ensuring jobs are billed accurately and on time Logging and coordinating reactive, additional, and remedial client requests with Regional Services Managers Supporting onboarding and training of new staff on FM processes and systems Providing administrative support to the Senior Contracts Manager, including meeting coordination and minute taking Managing correspondence, diaries, and meeting schedules Carrying out additional administrative duties as required Qualifications A business qualification or equivalent relevant experience Minimum 2 years experience in a service, FM, or contract-based environment Strong organisational skills with the ability to manage multiple priorities Excellent IT skills, with SharePoint experience essential Strong written and verbal communication skills with attention to detail Comfortable working in a client-facing, contract-driven environment Additional Information This is a key role within a high-performing FM team, offering exposure to contract management, client engagement, and operational delivery within a well-established and growing organisation. At King and Moffatt, we believe in the power of diversity and inclusion to drive innovation, creativity, and success. We are committed to creating a workplace where all employees feel welcomed, valued, and respected regardless of their race, ethnicity, gender, sexual orientation, age, religion, disability, or any other dimension of diversity. We strive to build a culture that celebrates differences, encourages open dialogue, and promotes equal opportunities for growth and advancement. By embracing diversity and fostering an inclusive environment, we not only strengthen our organisation but also enrich the lives of our employees and the communities we serve
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role: We are currently recruiting for a Service Delivery Manager - to join our passionate and driven Technical Mobile Team. Key Responsibilities: Responsible for the day to day management and supervision of the mobile engineering team to ensure your team carries out all planned maintenance to all building plants, equipment and systems to meet and exceed expectations and agreed service level agreements and operational performance of contracts within the designated region. Account management and client relationship management of a select number of contracts within your region. Ensuring an efficient and high standard of delivery of services within contractual KPIs through your regional mobile engineering team. Managing coordination with the helpdesk and fully close out of tasks with clear and comprehensive job sheets and compliance paperwork. Develop mobile engineers and drive performance while acting as the first point of escalation for Account/Contract Managers and Helpdesk. You will be a highly motivated, self starter who can work autonomously and deliver against tight deadlines. Have the ability to work through a technical problem to resolution. Be able to supervise and manage a team in delivering world class service to clients. Have a good commercial understanding of both contracts and overall business requirements. Display a 'can do attitude' ethos to ensure that all tasks within your team's capabilities can be achieved while on site and are completed in a timely manner. Essential Hiring Criteria: Applicants must have the right to work in the UK. Technically qualified. Experience in supervising an engineering Maintenance team to achieve continuous improvement in standards. Strong understanding of Technical Services Infrastructure. Experience in the field. Sound understanding of H&S, Environment, and QA procedures, and experience in supervising and developing operational teams. Good level of IT skills - MS Office and associated technical software. Experience in using CAFM systems. Excellent verbal and written communication skills. Ability to develop solutions to new problems as they arise, including effective planning and 'win win' solutions. Owning and maintaining issues, demonstrating management skills and capabilities. Ability to influence and hold a position in a debate, commanding credibility and managing expectations by attending contract client meetings representing their region. An excellent team player and leader with the ability to "set the tone" for the team and drive all persons in a positive and proactive manner. Personal Attributes: High attention to detail. Methodical and procedure approach to problem solving. Patient approach to work and communication style. Collaborate with stakeholders from different teams and organisations. Understands client's business and drivers. Excellent communication skills at all levels. Adaptable and flexible to change. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
May 01, 2026
Full time
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role: We are currently recruiting for a Service Delivery Manager - to join our passionate and driven Technical Mobile Team. Key Responsibilities: Responsible for the day to day management and supervision of the mobile engineering team to ensure your team carries out all planned maintenance to all building plants, equipment and systems to meet and exceed expectations and agreed service level agreements and operational performance of contracts within the designated region. Account management and client relationship management of a select number of contracts within your region. Ensuring an efficient and high standard of delivery of services within contractual KPIs through your regional mobile engineering team. Managing coordination with the helpdesk and fully close out of tasks with clear and comprehensive job sheets and compliance paperwork. Develop mobile engineers and drive performance while acting as the first point of escalation for Account/Contract Managers and Helpdesk. You will be a highly motivated, self starter who can work autonomously and deliver against tight deadlines. Have the ability to work through a technical problem to resolution. Be able to supervise and manage a team in delivering world class service to clients. Have a good commercial understanding of both contracts and overall business requirements. Display a 'can do attitude' ethos to ensure that all tasks within your team's capabilities can be achieved while on site and are completed in a timely manner. Essential Hiring Criteria: Applicants must have the right to work in the UK. Technically qualified. Experience in supervising an engineering Maintenance team to achieve continuous improvement in standards. Strong understanding of Technical Services Infrastructure. Experience in the field. Sound understanding of H&S, Environment, and QA procedures, and experience in supervising and developing operational teams. Good level of IT skills - MS Office and associated technical software. Experience in using CAFM systems. Excellent verbal and written communication skills. Ability to develop solutions to new problems as they arise, including effective planning and 'win win' solutions. Owning and maintaining issues, demonstrating management skills and capabilities. Ability to influence and hold a position in a debate, commanding credibility and managing expectations by attending contract client meetings representing their region. An excellent team player and leader with the ability to "set the tone" for the team and drive all persons in a positive and proactive manner. Personal Attributes: High attention to detail. Methodical and procedure approach to problem solving. Patient approach to work and communication style. Collaborate with stakeholders from different teams and organisations. Understands client's business and drivers. Excellent communication skills at all levels. Adaptable and flexible to change. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Senior Divisional Facilities Manager - Caretech Childrens Services, Education CareTech Group- Estates & Facilities About CareTech and Cambian CareTech Group provide specialist Education / residential care across the UK. We support some of the most vulnerable young people in our communities. Our Schools exist to provide safe, stable and nurturing environments where children and young people can recover, develop and thrive. For the children in our care, the quality of the physical environment is not a 'nice to have' - it is fundamental. Our estates must be compliant, safe and resilient, but also warm, homely and dignified. Put simply: we should feel comfortable placing our own children in these environments. Role purpose The Senior Divisional Facilities Manager will lead the estates function for the Children's residential division (44 Sites). The postholder is accountable for statutory compliance, health and safety (premises), property condition, service continuity and the overall quality of the estate across a multi-site portfolio. The role provides divisional leadership to Regional Facilities Managers (RFMs 3Nr. & Maintenance Operatives 46. Nr) and works in close partnership with Principals, Regional Operations Managers and senior leadership (including Managing Directors) to ensure that standards are consistently achieved and sustained. Reporting lines Responsible to Director of Facilities / Group Estates Leadership (as applicable) Group Executive Director - Childrens services Direct reports Regional Facilities Managers (RFMs) and any divisional estates support roles Key interfaces Home Managers, Regional Operations Managers, Quality/Compliance, Finance, Procurement, Contractors/Suppliers On-Call Participates in an on- call Rota (e.g., one week in every Fifteen) to support critical incidents and business continuity Extraordinary days every day Registered address: Parkview, 82 Oxford Road, Uxbridge UB8 1UX Registered no. Key accountabilities This is a leadership role. Success is measured through safe compliance, quality of environments, predictable delivery and high-performing teams. The postholder will: Lead and develop the divisional estates operating model: cadence, standards, escalation routes and performance rhythm.Create a culture of 'right first time' delivery, where safety, quality and dignity are non-negotiable.Set clear expectations for RFMs and hold accountability through coaching, field leadership and structured performance management. 1.Statutory compliance, health and safety, and risk Act as the senior premises professional for the division, ensuring all sites are safe, compliant and fit for purpose.Own the divisional compliance position across statutory requirements (e.g., fire safety actions, water hygiene/legionella controls, asbestos management, gas and electrical safety, lifting equipment where applicable) and ensure robust evidence trails.Commission, review and drive closure of audits, inspections and risk assessments; ensure actions are prioritised by risk and closed to a defined quality standard.Provide decisive incident response leadership (e.g., floods, alarm activations, heating failures), implementing immediate controls and directing permanent remediation. 2.Quality of environment and customer experience Drive consistent, high-quality standards for repair, decoration, cleanliness and presentation so homes are safe and genuinely homely.Work with Operations to understand the lived experience of children and staff, ensuring estates solutions support safeguarding, privacy and dignity.Introduce and enforce divisional standards/specifications that reduce repeat failures and raise 3.CAFM system leadership and reactive maintenance control Take divisional ownership of the CAFM system (including job logging governance, triage, prioritisation and closure quality).Ensure RFMs and teams are using the system correctly: accurate categories, appropriate priorities, strong descriptions, and evidence on completion.Implement controls to prevent aged backlogs and repeat callouts; ensure jobs are closed properly with clear resolution notes and supporting evidence where required.Use CAFM data to drive performance: reactive ageing, first-time fix rates, repeat defects, contractor performance and compliance KPIs. 4.Planned works, projects and capital programme (CapEx) Build, maintain and deliver a rolling programme of planned works and property improvement, aligned to risk reduction and service needs.Develop clear scopes and high-level specifications; obtain competitive quotations/tenders in line with procurement policy.Control project delivery end-to-end: scope, programme, cost, quality, commissioning, handover, defects and warranties.Contribute to strategic asset planning and annual CapEx budgeting, prioritising based on risk, compliance, condition and operational impact. 5.Commercial management and budget control Own divisional R&M and CapEx budget governance, forecasting and cost-to-complete reporting.Maintain strong variation control and challenge scope creep; ensure value for money and whole-life cost thinking.Work closely with Finance and Procurement to ensure correct coding, approvals and a clean audit trail. Provide clear, board-ready reporting to senior leadership (including Managing Directors) on compliance, performance, key risks, projects and spend.Represent the estates function professionally with regulators, inspectors, external agencies and visitors where premises matters arise. 7.People leadership, capability and performance Line manage RFMs and relevant estates staff: objectives, supervision, coaching and development.Build a divisional capability plan (skills matrix, training plan, competency checks) covering technical triage, compliance awareness and leadership behaviours.Measure and manage staff KPIs (quality of close-outs, responsiveness, compliance closure rates, stakeholder feedback, budget discipline).Promote a culture of accountability, learning and continuous improvement; manage underperformance fairly and promptly. Performance measures (examples)The role will be measured on a balanced scorecard. Typical divisional KPIs include: Statutory compliance: PPM completion rate; overdue statutory items; audit action closure (by risk rating).Fire safety: FRA action closure times; fire door and compartmentation remediation progress (where applicable).R
May 01, 2026
Full time
Senior Divisional Facilities Manager - Caretech Childrens Services, Education CareTech Group- Estates & Facilities About CareTech and Cambian CareTech Group provide specialist Education / residential care across the UK. We support some of the most vulnerable young people in our communities. Our Schools exist to provide safe, stable and nurturing environments where children and young people can recover, develop and thrive. For the children in our care, the quality of the physical environment is not a 'nice to have' - it is fundamental. Our estates must be compliant, safe and resilient, but also warm, homely and dignified. Put simply: we should feel comfortable placing our own children in these environments. Role purpose The Senior Divisional Facilities Manager will lead the estates function for the Children's residential division (44 Sites). The postholder is accountable for statutory compliance, health and safety (premises), property condition, service continuity and the overall quality of the estate across a multi-site portfolio. The role provides divisional leadership to Regional Facilities Managers (RFMs 3Nr. & Maintenance Operatives 46. Nr) and works in close partnership with Principals, Regional Operations Managers and senior leadership (including Managing Directors) to ensure that standards are consistently achieved and sustained. Reporting lines Responsible to Director of Facilities / Group Estates Leadership (as applicable) Group Executive Director - Childrens services Direct reports Regional Facilities Managers (RFMs) and any divisional estates support roles Key interfaces Home Managers, Regional Operations Managers, Quality/Compliance, Finance, Procurement, Contractors/Suppliers On-Call Participates in an on- call Rota (e.g., one week in every Fifteen) to support critical incidents and business continuity Extraordinary days every day Registered address: Parkview, 82 Oxford Road, Uxbridge UB8 1UX Registered no. Key accountabilities This is a leadership role. Success is measured through safe compliance, quality of environments, predictable delivery and high-performing teams. The postholder will: Lead and develop the divisional estates operating model: cadence, standards, escalation routes and performance rhythm.Create a culture of 'right first time' delivery, where safety, quality and dignity are non-negotiable.Set clear expectations for RFMs and hold accountability through coaching, field leadership and structured performance management. 1.Statutory compliance, health and safety, and risk Act as the senior premises professional for the division, ensuring all sites are safe, compliant and fit for purpose.Own the divisional compliance position across statutory requirements (e.g., fire safety actions, water hygiene/legionella controls, asbestos management, gas and electrical safety, lifting equipment where applicable) and ensure robust evidence trails.Commission, review and drive closure of audits, inspections and risk assessments; ensure actions are prioritised by risk and closed to a defined quality standard.Provide decisive incident response leadership (e.g., floods, alarm activations, heating failures), implementing immediate controls and directing permanent remediation. 2.Quality of environment and customer experience Drive consistent, high-quality standards for repair, decoration, cleanliness and presentation so homes are safe and genuinely homely.Work with Operations to understand the lived experience of children and staff, ensuring estates solutions support safeguarding, privacy and dignity.Introduce and enforce divisional standards/specifications that reduce repeat failures and raise 3.CAFM system leadership and reactive maintenance control Take divisional ownership of the CAFM system (including job logging governance, triage, prioritisation and closure quality).Ensure RFMs and teams are using the system correctly: accurate categories, appropriate priorities, strong descriptions, and evidence on completion.Implement controls to prevent aged backlogs and repeat callouts; ensure jobs are closed properly with clear resolution notes and supporting evidence where required.Use CAFM data to drive performance: reactive ageing, first-time fix rates, repeat defects, contractor performance and compliance KPIs. 4.Planned works, projects and capital programme (CapEx) Build, maintain and deliver a rolling programme of planned works and property improvement, aligned to risk reduction and service needs.Develop clear scopes and high-level specifications; obtain competitive quotations/tenders in line with procurement policy.Control project delivery end-to-end: scope, programme, cost, quality, commissioning, handover, defects and warranties.Contribute to strategic asset planning and annual CapEx budgeting, prioritising based on risk, compliance, condition and operational impact. 5.Commercial management and budget control Own divisional R&M and CapEx budget governance, forecasting and cost-to-complete reporting.Maintain strong variation control and challenge scope creep; ensure value for money and whole-life cost thinking.Work closely with Finance and Procurement to ensure correct coding, approvals and a clean audit trail. Provide clear, board-ready reporting to senior leadership (including Managing Directors) on compliance, performance, key risks, projects and spend.Represent the estates function professionally with regulators, inspectors, external agencies and visitors where premises matters arise. 7.People leadership, capability and performance Line manage RFMs and relevant estates staff: objectives, supervision, coaching and development.Build a divisional capability plan (skills matrix, training plan, competency checks) covering technical triage, compliance awareness and leadership behaviours.Measure and manage staff KPIs (quality of close-outs, responsiveness, compliance closure rates, stakeholder feedback, budget discipline).Promote a culture of accountability, learning and continuous improvement; manage underperformance fairly and promptly. Performance measures (examples)The role will be measured on a balanced scorecard. Typical divisional KPIs include: Statutory compliance: PPM completion rate; overdue statutory items; audit action closure (by risk rating).Fire safety: FRA action closure times; fire door and compartmentation remediation progress (where applicable).R
Thorn Baker Facilities Management
City, Manchester
Thorn Baker is working in collaboration with a large Facilities Management company, based in the heart of London. We are seeking an experienced and commercially driven Operations Manager to oversee a £20 million mixed portfolio, specifically within the contract cleaning sector. This role is responsible for leading multi-site operations, ensuring service excellence, driving profitability, maintaining strong client relationships across a diverse range of contracts (commercial, industrial, and specialist environments) and supporting the team with growth, training and progression. This is a high-impact leadership role, reporting directly to the Managing Director and is suited to a strategic, results-driven professional who thrives in a fast-paced, service-led environment. You will play a key role in shaping operational excellence and delivering outstanding client value across a significant business portfolio. Key Requirements Proven experience in a senior operations role within the contract cleaning or facilities management sector Demonstrated success managing large-scale, multi-site portfolios (£10M+ preferred) Strong financial acumen with P&L management experience Excellent leadership and people management skills Exceptional client-facing and stakeholder management abilities Strong understanding of compliance, health & safety, and service delivery standards Commercially astute with a track record of driving growth and profitability Key Responsibilities Operational Leadership Oversee day-to-day operations across a large, multi-site cleaning portfolio valued at £20 million Ensure consistent delivery of high-quality cleaning services in line with contractual obligations and KPIs Implement and maintain best practices, operational efficiencies, and service innovations Financial Management Take full P&L responsibility for the portfolio Manage budgets, control costs, and drive margin improvement Identify growth opportunities within existing contracts and support new business initiatives Client Relationship Management Build and maintain strong relationships with key clients and stakeholders Act as the primary escalation point for major operational or service issues Lead contract reviews, renewals, and service expansion discussions Team Leadership & Development Lead, motivate, and develop a team of regional/site managers and supervisors Drive a high-performance culture focused on accountability, engagement, and continuous improvement Support recruitment, training, and succession planning initiatives Compliance & Quality Assurance Ensure full compliance with health & safety, environmental, and industry regulations Conduct regular audits and inspections to maintain service standards Implement corrective actions where necessary Strategic Growth Contribute to the strategic direction of the business unit Support tendering and mobilization of new contracts Identify innovation opportunities including technology, sustainability, and process improvements Key Requirements Proven experience in a senior operations role within the contract cleaning or facilities management sector Demonstrated success managing large-scale, multi-site portfolios (£10M+ preferred) Strong financial acumen with P&L management experience Excellent leadership and people management skills Exceptional client-facing and stakeholder management abilities Strong understanding of compliance, health & safety, and service delivery standards Commercially astute with a track record of driving growth and profitability TE1
May 01, 2026
Full time
Thorn Baker is working in collaboration with a large Facilities Management company, based in the heart of London. We are seeking an experienced and commercially driven Operations Manager to oversee a £20 million mixed portfolio, specifically within the contract cleaning sector. This role is responsible for leading multi-site operations, ensuring service excellence, driving profitability, maintaining strong client relationships across a diverse range of contracts (commercial, industrial, and specialist environments) and supporting the team with growth, training and progression. This is a high-impact leadership role, reporting directly to the Managing Director and is suited to a strategic, results-driven professional who thrives in a fast-paced, service-led environment. You will play a key role in shaping operational excellence and delivering outstanding client value across a significant business portfolio. Key Requirements Proven experience in a senior operations role within the contract cleaning or facilities management sector Demonstrated success managing large-scale, multi-site portfolios (£10M+ preferred) Strong financial acumen with P&L management experience Excellent leadership and people management skills Exceptional client-facing and stakeholder management abilities Strong understanding of compliance, health & safety, and service delivery standards Commercially astute with a track record of driving growth and profitability Key Responsibilities Operational Leadership Oversee day-to-day operations across a large, multi-site cleaning portfolio valued at £20 million Ensure consistent delivery of high-quality cleaning services in line with contractual obligations and KPIs Implement and maintain best practices, operational efficiencies, and service innovations Financial Management Take full P&L responsibility for the portfolio Manage budgets, control costs, and drive margin improvement Identify growth opportunities within existing contracts and support new business initiatives Client Relationship Management Build and maintain strong relationships with key clients and stakeholders Act as the primary escalation point for major operational or service issues Lead contract reviews, renewals, and service expansion discussions Team Leadership & Development Lead, motivate, and develop a team of regional/site managers and supervisors Drive a high-performance culture focused on accountability, engagement, and continuous improvement Support recruitment, training, and succession planning initiatives Compliance & Quality Assurance Ensure full compliance with health & safety, environmental, and industry regulations Conduct regular audits and inspections to maintain service standards Implement corrective actions where necessary Strategic Growth Contribute to the strategic direction of the business unit Support tendering and mobilization of new contracts Identify innovation opportunities including technology, sustainability, and process improvements Key Requirements Proven experience in a senior operations role within the contract cleaning or facilities management sector Demonstrated success managing large-scale, multi-site portfolios (£10M+ preferred) Strong financial acumen with P&L management experience Excellent leadership and people management skills Exceptional client-facing and stakeholder management abilities Strong understanding of compliance, health & safety, and service delivery standards Commercially astute with a track record of driving growth and profitability TE1
COMPANY OVERVIEW A leading UK-wide facilities management provider is continuing to strengthen its Fire & Security division across the South region. The organisation delivers specialist technical services to major retail and commercial clients, supporting large-scale estates with planned and reactive maintenance solutions. With a strong national presence and a reputation for operational excellence, the business provides fully integrated maintenance services across fire safety, security systems, electrical, and building compliance disciplines. The company is recognised for its structured processes, technical expertise, and long-standing client partnerships. An opportunity has arisen for a Fire & Security Technician to join the Kent region, delivering maintenance and compliance services across designated retail stores. COMPANY USP National Coverage with Dedicated Regional Support Operating across multiple UK regions while maintaining strong local engineering teams. Specialist Technical Expertise Delivering compliance-led fire and security solutions in line with current British Standards and industry regulations. Structured Service Delivery Model Clear KPIs, response times, and performance metrics supported by digital reporting systems. Long-Term Client Partnerships Supporting large, multi-site commercial portfolios with consistent, high-quality service. JOB PURPOSE To act as the technical specialist for designated stores, delivering first-call response and maintenance across Fire Alarms, CCTV, EAS, Access Control, PA systems, and Automatic Pedestrian Gates, ensuring full compliance and minimal disruption to store operations. JOB DUTIES Carry out planned preventative maintenance (PPM) and reactive repairs within agreed KPIs including response, first fix, and closure targets. Conduct Fire Alarm PPM visits in accordance with BS5839 standards. Ensure all Fire Alarm systems remain compliant with BS 5839 and report defects where necessary. Respond promptly to service calls from the Helpdesk during working hours and whilst on call. Identify non-repairable faults and recommend appropriate corrective actions. Order replacement parts in line with company procedures and ensure timely installation upon delivery. Complete all documentation and digital reports accurately in line with company standards. Liaise with site Duty Managers during each visit to communicate repair updates and operational risks. Carry out surveys and technical reports as required by management. Ensure all works are completed in line with Health & Safety policies and company procedures. Maintain tools and equipment to ensure readiness and compliance at all times. Attend relevant training courses and complete mandatory online training modules. Comply with all statutory regulations and company Health & Safety requirements. JOB RESPONSIBILITIES Represent the company in a professional and competent manner at all times. Build and maintain strong working relationships with client site teams and colleagues. Deliver work efficiently and cost-effectively while maintaining high technical standards. Ensure compliance with contractual obligations and service level agreements. Work collaboratively with internal teams to meet operational targets and service delivery standards. Demonstrate flexibility to support operational requirements and on-call rota participation. SKILLS & EXPERIENCE REQUIRED GCSE standard education or equivalent. Electrical competency qualification (NVQ or City & Guilds) desirable. Proven experience working with Fire Alarm systems and CCTV (IP and analogue). Full UK driving licence. Ability to work independently with minimal supervision. Good written and verbal communication skills. Customer-focused approach with a professional manner. PC literate and confident using digital reporting systems. Ability to distinguish colours as required for electrical/electronic maintenance work. Willingness to work flexible hours and participate in on-call duties. SALARY & BENEFITS £38,481.37 basic salary 42.5 hours per week, full-time permanent role 33 Days Holiday Company vehicle provided + Fuel Card Company pension scheme Private healthcare On-call rota participation (details discussed at interview) Ongoing training and development opportunities Supportive team environment within a national organisation Please call Clare on (phone number removed) and please apply to this advert to prompt a call back.
Apr 30, 2026
Full time
COMPANY OVERVIEW A leading UK-wide facilities management provider is continuing to strengthen its Fire & Security division across the South region. The organisation delivers specialist technical services to major retail and commercial clients, supporting large-scale estates with planned and reactive maintenance solutions. With a strong national presence and a reputation for operational excellence, the business provides fully integrated maintenance services across fire safety, security systems, electrical, and building compliance disciplines. The company is recognised for its structured processes, technical expertise, and long-standing client partnerships. An opportunity has arisen for a Fire & Security Technician to join the Kent region, delivering maintenance and compliance services across designated retail stores. COMPANY USP National Coverage with Dedicated Regional Support Operating across multiple UK regions while maintaining strong local engineering teams. Specialist Technical Expertise Delivering compliance-led fire and security solutions in line with current British Standards and industry regulations. Structured Service Delivery Model Clear KPIs, response times, and performance metrics supported by digital reporting systems. Long-Term Client Partnerships Supporting large, multi-site commercial portfolios with consistent, high-quality service. JOB PURPOSE To act as the technical specialist for designated stores, delivering first-call response and maintenance across Fire Alarms, CCTV, EAS, Access Control, PA systems, and Automatic Pedestrian Gates, ensuring full compliance and minimal disruption to store operations. JOB DUTIES Carry out planned preventative maintenance (PPM) and reactive repairs within agreed KPIs including response, first fix, and closure targets. Conduct Fire Alarm PPM visits in accordance with BS5839 standards. Ensure all Fire Alarm systems remain compliant with BS 5839 and report defects where necessary. Respond promptly to service calls from the Helpdesk during working hours and whilst on call. Identify non-repairable faults and recommend appropriate corrective actions. Order replacement parts in line with company procedures and ensure timely installation upon delivery. Complete all documentation and digital reports accurately in line with company standards. Liaise with site Duty Managers during each visit to communicate repair updates and operational risks. Carry out surveys and technical reports as required by management. Ensure all works are completed in line with Health & Safety policies and company procedures. Maintain tools and equipment to ensure readiness and compliance at all times. Attend relevant training courses and complete mandatory online training modules. Comply with all statutory regulations and company Health & Safety requirements. JOB RESPONSIBILITIES Represent the company in a professional and competent manner at all times. Build and maintain strong working relationships with client site teams and colleagues. Deliver work efficiently and cost-effectively while maintaining high technical standards. Ensure compliance with contractual obligations and service level agreements. Work collaboratively with internal teams to meet operational targets and service delivery standards. Demonstrate flexibility to support operational requirements and on-call rota participation. SKILLS & EXPERIENCE REQUIRED GCSE standard education or equivalent. Electrical competency qualification (NVQ or City & Guilds) desirable. Proven experience working with Fire Alarm systems and CCTV (IP and analogue). Full UK driving licence. Ability to work independently with minimal supervision. Good written and verbal communication skills. Customer-focused approach with a professional manner. PC literate and confident using digital reporting systems. Ability to distinguish colours as required for electrical/electronic maintenance work. Willingness to work flexible hours and participate in on-call duties. SALARY & BENEFITS £38,481.37 basic salary 42.5 hours per week, full-time permanent role 33 Days Holiday Company vehicle provided + Fuel Card Company pension scheme Private healthcare On-call rota participation (details discussed at interview) Ongoing training and development opportunities Supportive team environment within a national organisation Please call Clare on (phone number removed) and please apply to this advert to prompt a call back.
Maintenance Operative - Wisbech School, Wisbech Mon-Fri, Full time, Permanent role Salary- £26,000 per annum We are looking for a hands-on Maintenance Operative to keep our spaces safe, functional, and welcoming. About Us: CareTech supports adults with complex needs and care for children and young people, offering carefully designed programmes in specialist services, many of which have schools and residential services attached. Our services include modern outward looking residential care for children, young people and adults and we operate a significant range of supported living schemes that include individual flats, houses and grouped accommodation arrangements. The portfolio of services we offer includes an acute brain injury rehabilitation centre, specialist services hospitals, residential children's homes and specialist education schools teaching hundreds of students. Your day-to-day will include: Carrying out general repairs and maintenance. Ensuring buildings and grounds are clean, safe, and welcoming. Managing compliance checks and maintaining accurate records. Liaising with contractors and supporting larger projects. Identifying improvement opportunities that enhance our spaces. Working closely with the Regional Facilities Manager. What You Will Bring: Solid knowledge of building maintenance. Experience with compliance and record keeping. A trade background is a bonus, but not essential. A proactive, can-do attitude and pride in your work. Caretech is committed to Safeguarding and protecting the young people and service users within our care. All candidates will be subject to an enhanced DBS check and reference checks. Caretech is an equal opportunities employer. Caretech will conduct online searches of shortlisted candidates. This check will be part of a safeguarding check, and the search will purely be based on whether an individual is suitable to work with children. As care must be taken to avoid unconscious bias and any risk of discrimination a person who will not on the appointment panel will conduct the search and will only share information if and when findings are relevant and of concern.
Apr 30, 2026
Full time
Maintenance Operative - Wisbech School, Wisbech Mon-Fri, Full time, Permanent role Salary- £26,000 per annum We are looking for a hands-on Maintenance Operative to keep our spaces safe, functional, and welcoming. About Us: CareTech supports adults with complex needs and care for children and young people, offering carefully designed programmes in specialist services, many of which have schools and residential services attached. Our services include modern outward looking residential care for children, young people and adults and we operate a significant range of supported living schemes that include individual flats, houses and grouped accommodation arrangements. The portfolio of services we offer includes an acute brain injury rehabilitation centre, specialist services hospitals, residential children's homes and specialist education schools teaching hundreds of students. Your day-to-day will include: Carrying out general repairs and maintenance. Ensuring buildings and grounds are clean, safe, and welcoming. Managing compliance checks and maintaining accurate records. Liaising with contractors and supporting larger projects. Identifying improvement opportunities that enhance our spaces. Working closely with the Regional Facilities Manager. What You Will Bring: Solid knowledge of building maintenance. Experience with compliance and record keeping. A trade background is a bonus, but not essential. A proactive, can-do attitude and pride in your work. Caretech is committed to Safeguarding and protecting the young people and service users within our care. All candidates will be subject to an enhanced DBS check and reference checks. Caretech is an equal opportunities employer. Caretech will conduct online searches of shortlisted candidates. This check will be part of a safeguarding check, and the search will purely be based on whether an individual is suitable to work with children. As care must be taken to avoid unconscious bias and any risk of discrimination a person who will not on the appointment panel will conduct the search and will only share information if and when findings are relevant and of concern.
Job Purpose: The role of the Welcome Experience Specialist is to provide the highest level of care to our clients and internal stakeholders, personally taking responsibility for their requests to ensure that they are completed in a timely manner, exceeding their expectations where possible. We don't just offer a great welcome; we take care of all the little things that make a real difference to the experiences people have. People make companies and we want all of us at SPS to be the most positively engaged, working together in supportive teams, and always evolving to provide the best service. The foundation of our culture is to build trusted partnerships with our people and our clients. Our Welcome Experience Specialist should convey an attitude where no request is too big and no detail is too small, creating a personal service to all those entering clients which includes guests and internal stakeholders, while promoting and nurturing a culture of excellence. They will convey a friendlier and larger-than-life welcome, whilst remaining security conscious, knowing the difference between being discreet and going the extra mile to anticipate needs. Duties and Responsibilities: Guest Welcome and Support • Greet all guests and PwC staff with genuine warmth, professionalism and promptness, creating a welcoming first impression that reflects our commitment to exceptional customer service. • In Regional offices provide Reception Welcome services. Communicate visitor and guest arrivals efficiently and courteously, ensuring seamless coordination between landlord teams and a smooth experience for all parties. • Maintain comprehensive knowledge of all PwC spaces, including Welcome and Hospitality areas, and deliver concierge style service enriched with insightful local area expertise to enhance every visitor's experience. • Consistently deliver exceptional customer service, anticipating the needs of both visiting clients and office-based staff, and going above and beyond to ensure their needs are met. • Collaborate closely with the Workplace Experience Manager to support security protocols, managing staff and visitor access, contractor coordination and ensuring the safety and integrity of our space. • Maintain vigilant awareness of security procedures such as penetration tests and tailgating prevention, ensuring all guests are appropriately hosted and displaying visitor badges at all times. Room Bookings Support • Coordination and monitoring of client meeting room and event space bookings to ensure a seamless user experience. • Manage internal meeting room and office utilisation effectively to maximise the utilisation of these spaces • Liaising with offsite room and events booking teams to ensure customer focused operation • Liaise with catering suppliers to support any catering requests for meeting rooms if required, providing support and guidance to those using the service. • Support hospitality operations, preparing of refreshments to support client meetings and meet client needs. Events Operations and Support • Provide an end-to-end events service support including events creation, allocating the most suitable space, agreeing seating plans, room layouts with any hospitality requirements • Ensure that 24 hour booking confirmations are sent out to all requesters/hosts for meeting room bookings where applicable • External visitor management to maximise the event experience • Troubleshoot client and visitor problems using research and problem-solving skills • Pre-event schedule creation • Post event feedback compilation • Working with central events team as required for multi-site events Workplace Experience Specialists • You may be required to support your colleagues in the Workplace Experience team from time to time. One Team • Supporting and working closely with other One Team suppliers. Promote One team approach ensuring a consistent service is provided throughout all our services • Proactive completion of ten second tasks, and coordination with the wider One team for seamless service delivery Candidate Skills and Experience: • Experience in workplace services, facilities, hospitality, or front-of-house roles • Strong customer service and communication skills, with confidence engaging at all levels • Competent in Microsoft Teams, MS Office, ServiceNow and EMS or equivalent workplace technologies. • Ability to support AV, IT peripherals, and office equipment confidently. • Well-organised and adaptable, with the ability to balance planned and reactive tasks • Adaptable, able to respond to all queries and incidents to react quickly and support the Workplace and One team. Health and Safety Responsibilities Report any deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment Work equipment and PPE to be used properly in accordance with all training received Report any issues or training needs to your line manager Follow company policies and procedures at all time Equal Opportunities at SPS We are proud of the progress we've made in building a truly inclusive workplace where Equal Opportunity is more than a principle, it's a commitment in action. We have an ambitious equality, diversity and inclusion approach recognising that a more diverse workforce creates a richer and more varied working environment. Diversity drives innovation and enables us to deliver the highest quality service to our clients. We welcome and encourage applications from people of all backgrounds and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.
Apr 30, 2026
Full time
Job Purpose: The role of the Welcome Experience Specialist is to provide the highest level of care to our clients and internal stakeholders, personally taking responsibility for their requests to ensure that they are completed in a timely manner, exceeding their expectations where possible. We don't just offer a great welcome; we take care of all the little things that make a real difference to the experiences people have. People make companies and we want all of us at SPS to be the most positively engaged, working together in supportive teams, and always evolving to provide the best service. The foundation of our culture is to build trusted partnerships with our people and our clients. Our Welcome Experience Specialist should convey an attitude where no request is too big and no detail is too small, creating a personal service to all those entering clients which includes guests and internal stakeholders, while promoting and nurturing a culture of excellence. They will convey a friendlier and larger-than-life welcome, whilst remaining security conscious, knowing the difference between being discreet and going the extra mile to anticipate needs. Duties and Responsibilities: Guest Welcome and Support • Greet all guests and PwC staff with genuine warmth, professionalism and promptness, creating a welcoming first impression that reflects our commitment to exceptional customer service. • In Regional offices provide Reception Welcome services. Communicate visitor and guest arrivals efficiently and courteously, ensuring seamless coordination between landlord teams and a smooth experience for all parties. • Maintain comprehensive knowledge of all PwC spaces, including Welcome and Hospitality areas, and deliver concierge style service enriched with insightful local area expertise to enhance every visitor's experience. • Consistently deliver exceptional customer service, anticipating the needs of both visiting clients and office-based staff, and going above and beyond to ensure their needs are met. • Collaborate closely with the Workplace Experience Manager to support security protocols, managing staff and visitor access, contractor coordination and ensuring the safety and integrity of our space. • Maintain vigilant awareness of security procedures such as penetration tests and tailgating prevention, ensuring all guests are appropriately hosted and displaying visitor badges at all times. Room Bookings Support • Coordination and monitoring of client meeting room and event space bookings to ensure a seamless user experience. • Manage internal meeting room and office utilisation effectively to maximise the utilisation of these spaces • Liaising with offsite room and events booking teams to ensure customer focused operation • Liaise with catering suppliers to support any catering requests for meeting rooms if required, providing support and guidance to those using the service. • Support hospitality operations, preparing of refreshments to support client meetings and meet client needs. Events Operations and Support • Provide an end-to-end events service support including events creation, allocating the most suitable space, agreeing seating plans, room layouts with any hospitality requirements • Ensure that 24 hour booking confirmations are sent out to all requesters/hosts for meeting room bookings where applicable • External visitor management to maximise the event experience • Troubleshoot client and visitor problems using research and problem-solving skills • Pre-event schedule creation • Post event feedback compilation • Working with central events team as required for multi-site events Workplace Experience Specialists • You may be required to support your colleagues in the Workplace Experience team from time to time. One Team • Supporting and working closely with other One Team suppliers. Promote One team approach ensuring a consistent service is provided throughout all our services • Proactive completion of ten second tasks, and coordination with the wider One team for seamless service delivery Candidate Skills and Experience: • Experience in workplace services, facilities, hospitality, or front-of-house roles • Strong customer service and communication skills, with confidence engaging at all levels • Competent in Microsoft Teams, MS Office, ServiceNow and EMS or equivalent workplace technologies. • Ability to support AV, IT peripherals, and office equipment confidently. • Well-organised and adaptable, with the ability to balance planned and reactive tasks • Adaptable, able to respond to all queries and incidents to react quickly and support the Workplace and One team. Health and Safety Responsibilities Report any deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment Work equipment and PPE to be used properly in accordance with all training received Report any issues or training needs to your line manager Follow company policies and procedures at all time Equal Opportunities at SPS We are proud of the progress we've made in building a truly inclusive workplace where Equal Opportunity is more than a principle, it's a commitment in action. We have an ambitious equality, diversity and inclusion approach recognising that a more diverse workforce creates a richer and more varied working environment. Diversity drives innovation and enables us to deliver the highest quality service to our clients. We welcome and encourage applications from people of all backgrounds and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.
Regional Account Manager - Fire & Security Kent / South East (Field-based) 38,000 - 42,000 + Company Car OTE 50,000 Monday to Friday, 08:30 - 17:00 Permanent The Opportunity We are recruiting for a Regional Account Manager within the Fire & Security industry , supporting a portfolio of existing clients across the South East. This is not a sales role - there is no expectation of cold calling or aggressive new business development. Instead, the focus is on managing established accounts, maintaining strong client relationships, and ensuring high-quality service delivery across fire and security contracts. You'll act as the trusted point of contact for your clients, working closely with engineering and service teams to ensure compliance, performance, and customer satisfaction. What You'll Be Doing Managing a portfolio of fire and security service contracts across your region Acting as the main point of contact for clients, ensuring a professional and responsive service Building long-term relationships through site visits, meetings, and regular communication Monitoring service delivery against KPIs and contract requirements Handling client queries and escalations, coordinating with internal technical teams Reviewing performance data and preparing reports for client meetings Identifying opportunities to enhance existing services and improve contract performance (non-sales focused) Working closely with engineering, service desk, and operational teams to ensure seamless delivery What We're Looking For Experience in Account Management, Key Account Management, or Client Relationship roles Ideally some exposure to the fire, security, facilities management, or engineering sectors Strong communication skills with the ability to manage client expectations effectively Highly organised, able to manage multiple contracts and priorities A proactive, solutions-focused mindset Confidence working with technical teams and understanding service delivery environments Full UK driving licence What's in It for You Salary of 38,000 - 42,000 Company car Realistic OTE of 50,000 A service-led role with no aggressive sales targets Opportunity to work within a growing and essential industry Supportive and collaborative team environment Apply Now If you're an experienced Account Manager looking to move into or develop within the fire and security sector , this is a fantastic opportunity to build long-term client relationships in a role focused on service, not sales. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Apr 30, 2026
Full time
Regional Account Manager - Fire & Security Kent / South East (Field-based) 38,000 - 42,000 + Company Car OTE 50,000 Monday to Friday, 08:30 - 17:00 Permanent The Opportunity We are recruiting for a Regional Account Manager within the Fire & Security industry , supporting a portfolio of existing clients across the South East. This is not a sales role - there is no expectation of cold calling or aggressive new business development. Instead, the focus is on managing established accounts, maintaining strong client relationships, and ensuring high-quality service delivery across fire and security contracts. You'll act as the trusted point of contact for your clients, working closely with engineering and service teams to ensure compliance, performance, and customer satisfaction. What You'll Be Doing Managing a portfolio of fire and security service contracts across your region Acting as the main point of contact for clients, ensuring a professional and responsive service Building long-term relationships through site visits, meetings, and regular communication Monitoring service delivery against KPIs and contract requirements Handling client queries and escalations, coordinating with internal technical teams Reviewing performance data and preparing reports for client meetings Identifying opportunities to enhance existing services and improve contract performance (non-sales focused) Working closely with engineering, service desk, and operational teams to ensure seamless delivery What We're Looking For Experience in Account Management, Key Account Management, or Client Relationship roles Ideally some exposure to the fire, security, facilities management, or engineering sectors Strong communication skills with the ability to manage client expectations effectively Highly organised, able to manage multiple contracts and priorities A proactive, solutions-focused mindset Confidence working with technical teams and understanding service delivery environments Full UK driving licence What's in It for You Salary of 38,000 - 42,000 Company car Realistic OTE of 50,000 A service-led role with no aggressive sales targets Opportunity to work within a growing and essential industry Supportive and collaborative team environment Apply Now If you're an experienced Account Manager looking to move into or develop within the fire and security sector , this is a fantastic opportunity to build long-term client relationships in a role focused on service, not sales. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
We are currently working with a specialist cleaning and facilities busines who are looking to recruit a Supply Chain & Contracts Manager based predominantly around the North West/Manchester area The role is to deliver responsive, compliant, and high-quality services and communication to customers across the UK. As an emergency service provider, they aim to complete every task professionally, safely, and to the highest standard, consistently aiming to exceed customer expectations. Job Purpose This is a hands-on, operational role focused on coordinating the subcontractor, agency, supplier, and fleet activities. The role supports day-to-day delivery by ensuring the right resources, vehicles, and suppliers are in place to meet operational demand. Working closely with Regional Operations Managers (ROMs), National Planning, Finance, and SHEQ, the coordinator ensures smooth information flow, compliance, cost control, and service continuity across the supply chain and fleet. This role is delivery-focused and supportive in nature, concentrating on coordination, communication, and problem-solving rather than strategic ownership. Required Skills & Experience Experience in a facilities management, helpdesk, or operational coordination role. Experience working with subcontractors, agencies, or suppliers in an operational environment. Strong coordination and organisational skills with the ability to manage multiple priorities. Confident communicator with the ability to build effective working relationships. Ability to follow structured processes and resolve issues quickly. Strong attention to detail, particularly around compliance, records, and approvals. Customer-focused with a proactive and flexible approach. Competent in Microsoft Office (Outlook, Word, Excel) and operational systems (CAFM / Job Watch desirable). Comfortable working varied hours, including nights or weekends if required. Education / Qualifications: Excellent written and verbal communication in English. Experience managing and coordinating suppliers, agencies, and subcontractors Facilities Management training or qualifications desirable. Experience in FM, helpdesk, or operational support. Strong IT skills with a willingness to develop further.
Apr 30, 2026
Full time
We are currently working with a specialist cleaning and facilities busines who are looking to recruit a Supply Chain & Contracts Manager based predominantly around the North West/Manchester area The role is to deliver responsive, compliant, and high-quality services and communication to customers across the UK. As an emergency service provider, they aim to complete every task professionally, safely, and to the highest standard, consistently aiming to exceed customer expectations. Job Purpose This is a hands-on, operational role focused on coordinating the subcontractor, agency, supplier, and fleet activities. The role supports day-to-day delivery by ensuring the right resources, vehicles, and suppliers are in place to meet operational demand. Working closely with Regional Operations Managers (ROMs), National Planning, Finance, and SHEQ, the coordinator ensures smooth information flow, compliance, cost control, and service continuity across the supply chain and fleet. This role is delivery-focused and supportive in nature, concentrating on coordination, communication, and problem-solving rather than strategic ownership. Required Skills & Experience Experience in a facilities management, helpdesk, or operational coordination role. Experience working with subcontractors, agencies, or suppliers in an operational environment. Strong coordination and organisational skills with the ability to manage multiple priorities. Confident communicator with the ability to build effective working relationships. Ability to follow structured processes and resolve issues quickly. Strong attention to detail, particularly around compliance, records, and approvals. Customer-focused with a proactive and flexible approach. Competent in Microsoft Office (Outlook, Word, Excel) and operational systems (CAFM / Job Watch desirable). Comfortable working varied hours, including nights or weekends if required. Education / Qualifications: Excellent written and verbal communication in English. Experience managing and coordinating suppliers, agencies, and subcontractors Facilities Management training or qualifications desirable. Experience in FM, helpdesk, or operational support. Strong IT skills with a willingness to develop further.
The primary purpose of this role is to establish, develop, and manage the delivery of high-quality services and operations across a multi-let office building, on behalf of the Landlord. This includes overseeing all services provided to occupiers, ensuring the smooth and efficient running of the property. The role also carries responsibility for maintaining full compliance with statutory regulations, internal policies, and industry best practices, while consistently delivering a safe, welcoming, and professional environment for all Occupiers. Property Outline This position is primarily based at the Arbor, 255 Blackfriars Road - a vibrant, multi-occupied, high specification property located in Blackfriars which will form part of the Bankside Yards development. The site offers 225,000 ft of diverse office space for the next generation. While the Arbor will be your focus, the role may also include involvement with other high-profile properties managed by Ashdown Phillips & Partners across London The Arbor has a service charge budget of circa £4m with a year-end date of December 31 st . On-site Reports (all 3 rd party) Security Service Partner. Front of House/Reception Service Partner. Cleaning Service Partner. Mechanical and Electrical maintenance Service Partner. Communication Lines Contract managers for Security, Front of House and Cleaning Services. Day to day management and monitoring of M&E contract staff and sub-contractors. On site contracted service team manager meetings on a weekly basis to ensure coherent working. Fabric maintenance contractors - communicating with contract manager. Client Landlord; the Landlord's architect, surveyors, consultants, insurance agents & surveyors, marketing agency and letting agents. Ashdown Phillips & Partners; MD, Directors, surveyors, consultants, staff and fellow centre/building managers. Health & Safety Consultants; asbestos surveyors, Local Authority H&S Officers. Regional Fire Brigade; Fire Officers. Occupiers: their consultants, fit out agents and contractors. Key Objectives Ensuring compliance with regulations and health, safety, environment and security standards. Supporting the monitoring and management of budgets to ensure costs, quality standards and efficiencies are achieved to target. Work with key stakeholders in developing and managing events at the property. Contribute to developing strong relationships with occupiers through dynamic engagement opportunities. Drive the company's and Arbor's Environmental Social Governance (ESG) pledge and act as an ambassador for Ashdown Phillips in communicating the Clients objectives in relation to sustainability. Support the Senior Facilities Manager on working and fostering relationships with the local community in establishing the property as part of a wider network support CSR initiatives Key Accountabilities Ensure the cost-effective provision of agreed Facilities Management services for the Landlord, as required. Responsible for the procurement of, and subsequently manage, the provision of relevant services (e.g. M & E, Security and Cleaning), ensuring optimum service standards from internal/external sources. Drive a culture of continuous improvement. Manager monthly meetings with all service partners, including completion of key performance indicators. Contribute to the forecasting, and then subsequently monitor and control budgets, ensuring costs are properly allocated against the respective property schedule, contained within agreed levels, and corresponding reports provided as required and agreed with the Senior Facilities Manager and Property Surveyor Ensuring compliance with all statutory and internal obligations applicable to the ongoing occupation, operations and maintenance (including project work) of the Property. Maintain, establish and develop appropriate relationships and communication channels with all occupiers and other stakeholders (including members of the public, colleagues, line manager and client representatives) to ensure that service levels are maintained and improved having regard to relevant budgetary constraints. Manage and develop relationships with the service partners to ensure compliance with contracts and continued delivery of agreed services. Ensure all building services and life safety systems are maintained within relevant scheduled frequencies and inspections deadlines. Respond to out-of-hours emergency calls. Ensure the Senior Facilities Manager is kept appraised on operational matters. Coordinate and manage ad hoc fabric repairs within the property. Oversee emergency preparedness and response plans (fire drills, evacuation procedures). Oversee documentation for emergency procedures and safe systems of work in conjunction with our Duty Holder responsibilities Monthly reporting on building operations and performance. Monitor utilities usage and suggest sustainability initiatives. Deputise the Senior Facilities Manager in their absence. Ad hoc duties commensurate with the role. Personal Specification These are the minimum key areas of knowledge, skills and experience. Working knowledge of current statutory legislation and regulations, especially regarding Health, Safety and Environment. IOSH qualification is essential. Knowledge and experience of managing contractors and service levels (e.g. M & E, security and cleaning) associated with a retail, office or business park/estate, and within agreed budgets. Problem solving skills to continue to match resources to achieve various service requirements. Good knowledge of service charges and budgeting techniques. Excellent organisational and time management, able to meet tight deadlines and respond in emergency situations. Self motivated and able to work on own initiative without ongoing direct supervision. Resilient and adaptable, with a continuous improvement mindset Excellent interpersonal and communication skills able to effectively communicate at all levels and operate comfortably as part of a multi skilled team. Willingness to adopt a flexible approach to working patterns to respond to the changing needs of the property. High attention to detail and commitment to quality service delivery Previous facilities management or management experience in either retail or mixed use environment, ideal but not essential. Interest in the property sector and an understanding of the occupational requirements of tenants. Good IT skills in particular Microsoft Word and Excel. Interested? Apply here Complete our short form and upload your CV to express your interest in applying.
Apr 30, 2026
Full time
The primary purpose of this role is to establish, develop, and manage the delivery of high-quality services and operations across a multi-let office building, on behalf of the Landlord. This includes overseeing all services provided to occupiers, ensuring the smooth and efficient running of the property. The role also carries responsibility for maintaining full compliance with statutory regulations, internal policies, and industry best practices, while consistently delivering a safe, welcoming, and professional environment for all Occupiers. Property Outline This position is primarily based at the Arbor, 255 Blackfriars Road - a vibrant, multi-occupied, high specification property located in Blackfriars which will form part of the Bankside Yards development. The site offers 225,000 ft of diverse office space for the next generation. While the Arbor will be your focus, the role may also include involvement with other high-profile properties managed by Ashdown Phillips & Partners across London The Arbor has a service charge budget of circa £4m with a year-end date of December 31 st . On-site Reports (all 3 rd party) Security Service Partner. Front of House/Reception Service Partner. Cleaning Service Partner. Mechanical and Electrical maintenance Service Partner. Communication Lines Contract managers for Security, Front of House and Cleaning Services. Day to day management and monitoring of M&E contract staff and sub-contractors. On site contracted service team manager meetings on a weekly basis to ensure coherent working. Fabric maintenance contractors - communicating with contract manager. Client Landlord; the Landlord's architect, surveyors, consultants, insurance agents & surveyors, marketing agency and letting agents. Ashdown Phillips & Partners; MD, Directors, surveyors, consultants, staff and fellow centre/building managers. Health & Safety Consultants; asbestos surveyors, Local Authority H&S Officers. Regional Fire Brigade; Fire Officers. Occupiers: their consultants, fit out agents and contractors. Key Objectives Ensuring compliance with regulations and health, safety, environment and security standards. Supporting the monitoring and management of budgets to ensure costs, quality standards and efficiencies are achieved to target. Work with key stakeholders in developing and managing events at the property. Contribute to developing strong relationships with occupiers through dynamic engagement opportunities. Drive the company's and Arbor's Environmental Social Governance (ESG) pledge and act as an ambassador for Ashdown Phillips in communicating the Clients objectives in relation to sustainability. Support the Senior Facilities Manager on working and fostering relationships with the local community in establishing the property as part of a wider network support CSR initiatives Key Accountabilities Ensure the cost-effective provision of agreed Facilities Management services for the Landlord, as required. Responsible for the procurement of, and subsequently manage, the provision of relevant services (e.g. M & E, Security and Cleaning), ensuring optimum service standards from internal/external sources. Drive a culture of continuous improvement. Manager monthly meetings with all service partners, including completion of key performance indicators. Contribute to the forecasting, and then subsequently monitor and control budgets, ensuring costs are properly allocated against the respective property schedule, contained within agreed levels, and corresponding reports provided as required and agreed with the Senior Facilities Manager and Property Surveyor Ensuring compliance with all statutory and internal obligations applicable to the ongoing occupation, operations and maintenance (including project work) of the Property. Maintain, establish and develop appropriate relationships and communication channels with all occupiers and other stakeholders (including members of the public, colleagues, line manager and client representatives) to ensure that service levels are maintained and improved having regard to relevant budgetary constraints. Manage and develop relationships with the service partners to ensure compliance with contracts and continued delivery of agreed services. Ensure all building services and life safety systems are maintained within relevant scheduled frequencies and inspections deadlines. Respond to out-of-hours emergency calls. Ensure the Senior Facilities Manager is kept appraised on operational matters. Coordinate and manage ad hoc fabric repairs within the property. Oversee emergency preparedness and response plans (fire drills, evacuation procedures). Oversee documentation for emergency procedures and safe systems of work in conjunction with our Duty Holder responsibilities Monthly reporting on building operations and performance. Monitor utilities usage and suggest sustainability initiatives. Deputise the Senior Facilities Manager in their absence. Ad hoc duties commensurate with the role. Personal Specification These are the minimum key areas of knowledge, skills and experience. Working knowledge of current statutory legislation and regulations, especially regarding Health, Safety and Environment. IOSH qualification is essential. Knowledge and experience of managing contractors and service levels (e.g. M & E, security and cleaning) associated with a retail, office or business park/estate, and within agreed budgets. Problem solving skills to continue to match resources to achieve various service requirements. Good knowledge of service charges and budgeting techniques. Excellent organisational and time management, able to meet tight deadlines and respond in emergency situations. Self motivated and able to work on own initiative without ongoing direct supervision. Resilient and adaptable, with a continuous improvement mindset Excellent interpersonal and communication skills able to effectively communicate at all levels and operate comfortably as part of a multi skilled team. Willingness to adopt a flexible approach to working patterns to respond to the changing needs of the property. High attention to detail and commitment to quality service delivery Previous facilities management or management experience in either retail or mixed use environment, ideal but not essential. Interest in the property sector and an understanding of the occupational requirements of tenants. Good IT skills in particular Microsoft Word and Excel. Interested? Apply here Complete our short form and upload your CV to express your interest in applying.
Jones Lang LaSalle Incorporated
Bristol, Gloucestershire
Senior Project Manager - Civils page is loaded Senior Project Manager - Civilsremote type: On-sitelocations: Bristol, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ500467 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Role Purpose: Responsible for the safe execution of a portfolio of concurrent civil engineering projects for the Rolls-Royce site in Filton, Bristol. As part of the role you will ensure that the projects are delivered to meet JLL & Rolls-Royce's standards in regard to health, safety, quality, cost and programme, whilst complying as a Principal Contractor with current CDM legislation. This includes compliance with MS18 and CSO6 Rolls-Royce standards. You must be qualified in a related construction or civil engineering discipline. What you will be doing You will have responsibility for the execution of civils projects with potential values between £50k to £15m, across the Rolls-Royce site in Filton, Bristol. Manage the projects in accordance with the requirements of the NEC3 Framework Contract and ensure projects are delivered to the agreed contract programme. You will provide Health and safety leadership to your site delivery teams (including sub-contractors and suppliers), promoting behavioural safety improvements, ensuring our suppliers, sub-contractors and direct workforce follow company policies and procedures including Health & Safety, Quality Assurance and Engineering standards. Support the project risk management process and ensure effective controls are established to ensure the safe and timely delivery of the projects. Play an active lead in the production and risk management of quotations and estimates. Promote and maintain effective client/stakeholder relationships to protect and enhance the company's reputation at project level. Provide coaching, mentoring and development support to direct reports and trainees. Work closely with the Senior Design Manager to ensure robust, workable economic and constructable designs are produced. Support project opportunities where identified, to realise, maintain and improve the commercial project performance. Liaise with the Rolls-Royce Project Managers to ensure that the projects are managed in compliance with MS18, CS06 and the current delivery programme and cost plan. To enhance the strength of contract delivery to ensure highest standards of quality are maintained in accordance with programme delivery - complying with relevant British Standards, codes of practice and Rolls-Royce Standards. Ensure projects are completed snag and defect free. Ensure that post completion deliverables such as final accounts and Operation & Maintenance information is delivered within the contracted timescales. What we will need from you Proven and demonstrable experience in the role of a Senior Project Manager within the building/construction/building service industries (essential). Experience of working in occupied buildings/campuses (essential). Experience of working in a live manufacturing environment (essential) Experience in the use of NEC3 Contracts (essential) Experience of managing health and safety procedures along with knowledge of H&S standards/regulations across multiple sites (essential). Experience of multiple stakeholder experience (essential) Ability to translate client needs into detailed plans (essential) Detailed understanding of the RIBA design stages (essential) Experience of working in a live manufacturing environment (essential) Demonstrable experience of managing Mechanical and/or Electrical Designs and Installations (essential) Demonstrable pre-construction experience (essential) Ability to communicate the plan of work daily & weekly to multiple stakeholders (essential) Able to read/interpret Arch/Struct/MEP drawings (essential) Experience in the preparation of quotations and estimates (essential). Ability to develop a good understanding of the customers' business requirements (essential) City & Guilds /NVQ (or equivalent) construction related qualification (essential). SMSTS, JIB/BESA, CSCS Card, First Aid (essential). Competent user of IT software packages including MS Office, Fieldview or similar tablet-based quality assurance software (highly desirable). Excellent interpersonal skills, with clear and confident written and verbal communication skills (essential). High level organisational ability along with time management skills in order to drive and meet deadlines (essential). Self-motivated with a proactive approach to all tasks undertaken. Able to demonstrate initiative and problem solve (essential). Commitment to providing a high-quality service demonstrating reliability, conscientiousness and flexibility (essential). What you can expect from us Competitive & negotiable salary depending on experience 26 days holiday plus bank holidays Car allowance Life assurance Company pension scheme Employee Assistance Program (EAP) Cycle to work scheme Purchase an electric vehicle via salary sacrifice Employee discounts with various brands Please note : You will be required to have a DBS check as part of your role at JLL. About JLL Project Services is a wholly owned subsidiary of JLL, global real estate services firm that provides comprehensive, integrated property related expertise, including management, transaction and advisory services, to investors and occupiers locally, regionally and globally.Project Services delivers design & build solutions using a network of partner trade package subcontractors and suppliers. Through strong growth and outstanding regional client service, the Project Services business has become JLL UK & I leaders of design & build services provider.At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Location: On-site -Bristol, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information
Apr 30, 2026
Full time
Senior Project Manager - Civils page is loaded Senior Project Manager - Civilsremote type: On-sitelocations: Bristol, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ500467 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Role Purpose: Responsible for the safe execution of a portfolio of concurrent civil engineering projects for the Rolls-Royce site in Filton, Bristol. As part of the role you will ensure that the projects are delivered to meet JLL & Rolls-Royce's standards in regard to health, safety, quality, cost and programme, whilst complying as a Principal Contractor with current CDM legislation. This includes compliance with MS18 and CSO6 Rolls-Royce standards. You must be qualified in a related construction or civil engineering discipline. What you will be doing You will have responsibility for the execution of civils projects with potential values between £50k to £15m, across the Rolls-Royce site in Filton, Bristol. Manage the projects in accordance with the requirements of the NEC3 Framework Contract and ensure projects are delivered to the agreed contract programme. You will provide Health and safety leadership to your site delivery teams (including sub-contractors and suppliers), promoting behavioural safety improvements, ensuring our suppliers, sub-contractors and direct workforce follow company policies and procedures including Health & Safety, Quality Assurance and Engineering standards. Support the project risk management process and ensure effective controls are established to ensure the safe and timely delivery of the projects. Play an active lead in the production and risk management of quotations and estimates. Promote and maintain effective client/stakeholder relationships to protect and enhance the company's reputation at project level. Provide coaching, mentoring and development support to direct reports and trainees. Work closely with the Senior Design Manager to ensure robust, workable economic and constructable designs are produced. Support project opportunities where identified, to realise, maintain and improve the commercial project performance. Liaise with the Rolls-Royce Project Managers to ensure that the projects are managed in compliance with MS18, CS06 and the current delivery programme and cost plan. To enhance the strength of contract delivery to ensure highest standards of quality are maintained in accordance with programme delivery - complying with relevant British Standards, codes of practice and Rolls-Royce Standards. Ensure projects are completed snag and defect free. Ensure that post completion deliverables such as final accounts and Operation & Maintenance information is delivered within the contracted timescales. What we will need from you Proven and demonstrable experience in the role of a Senior Project Manager within the building/construction/building service industries (essential). Experience of working in occupied buildings/campuses (essential). Experience of working in a live manufacturing environment (essential) Experience in the use of NEC3 Contracts (essential) Experience of managing health and safety procedures along with knowledge of H&S standards/regulations across multiple sites (essential). Experience of multiple stakeholder experience (essential) Ability to translate client needs into detailed plans (essential) Detailed understanding of the RIBA design stages (essential) Experience of working in a live manufacturing environment (essential) Demonstrable experience of managing Mechanical and/or Electrical Designs and Installations (essential) Demonstrable pre-construction experience (essential) Ability to communicate the plan of work daily & weekly to multiple stakeholders (essential) Able to read/interpret Arch/Struct/MEP drawings (essential) Experience in the preparation of quotations and estimates (essential). Ability to develop a good understanding of the customers' business requirements (essential) City & Guilds /NVQ (or equivalent) construction related qualification (essential). SMSTS, JIB/BESA, CSCS Card, First Aid (essential). Competent user of IT software packages including MS Office, Fieldview or similar tablet-based quality assurance software (highly desirable). Excellent interpersonal skills, with clear and confident written and verbal communication skills (essential). High level organisational ability along with time management skills in order to drive and meet deadlines (essential). Self-motivated with a proactive approach to all tasks undertaken. Able to demonstrate initiative and problem solve (essential). Commitment to providing a high-quality service demonstrating reliability, conscientiousness and flexibility (essential). What you can expect from us Competitive & negotiable salary depending on experience 26 days holiday plus bank holidays Car allowance Life assurance Company pension scheme Employee Assistance Program (EAP) Cycle to work scheme Purchase an electric vehicle via salary sacrifice Employee discounts with various brands Please note : You will be required to have a DBS check as part of your role at JLL. About JLL Project Services is a wholly owned subsidiary of JLL, global real estate services firm that provides comprehensive, integrated property related expertise, including management, transaction and advisory services, to investors and occupiers locally, regionally and globally.Project Services delivers design & build solutions using a network of partner trade package subcontractors and suppliers. Through strong growth and outstanding regional client service, the Project Services business has become JLL UK & I leaders of design & build services provider.At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Location: On-site -Bristol, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information
A leading facilities management company is seeking a Service Delivery Manager to oversee the mobile engineering team. This role involves day-to-day team management, ensuring high standards of service delivery, and maintaining client relationships. The ideal candidate should be technically qualified, possess strong leadership and communication skills, and have experience in engineering maintenance. The position is full-time and based in Peacehaven, UK, offering opportunities to work autonomously within a diverse team environment.
Apr 30, 2026
Full time
A leading facilities management company is seeking a Service Delivery Manager to oversee the mobile engineering team. This role involves day-to-day team management, ensuring high standards of service delivery, and maintaining client relationships. The ideal candidate should be technically qualified, possess strong leadership and communication skills, and have experience in engineering maintenance. The position is full-time and based in Peacehaven, UK, offering opportunities to work autonomously within a diverse team environment.
About the Role Regional Maintenance Manager Location: Yorkshire Region Keep our operation moving. Raise standards across the region. At Panda, we do more than manage waste. We power the circular economy by turning waste into value, and that takes reliable, safe and high-performing sites. As a Regional Maintenance Manager at Panda, you ll lead maintenance across our Yorkshire operations, covering both mobile equipment and static plant machinery across a varied network of recycling and waste management facilities. This is a key leadership role for someone who can combine hands-on engineering credibility, maintenance strategy and strong operational partnership. You ll help drive uptime, improve standards, reduce repeat failures and build a stronger maintenance culture across the region. The Role This Regional Maintenance Manager role is about bringing structure, consistency and accountability to maintenance performance across multiple sites. You ll take ownership of maintenance standards across the Yorkshire region, making sure our equipment, plant and facilities are safe, compliant and operating as they should. Working closely with site leaders, maintenance teams, contractors and the Regional Operations Manager, you ll help improve reliability, reduce downtime and support safe, efficient operations. You ll need to be comfortable moving between strategy and the shop floor setting maintenance plans, reviewing performance, challenging standards and stepping in practically when operational issues need support. What You ll Be Doing Your focus will include: Leading maintenance activity across the Yorkshire region Building and embedding effective maintenance plans across all sites Driving high standards in safety, compliance and engineering discipline Ensuring statutory inspections are planned, completed and kept up to date Auditing sites regularly to make sure maintenance standards are being followed Managing maintenance teams to ensure the right capability, structure and resource is in place Responding to downtime issues and supporting fast, practical resolution Carrying out root cause analysis to reduce repeat failures Reviewing critical spares holdings to minimise unplanned stoppages Developing reporting tools to track downtime, reliability and plant performance Supporting the delivery and improvement of CMMS across the region Supporting site improvement, development and capital projects Working closely with operational leaders and contractors to improve reliability and performance About You We re looking for a maintenance leader who knows how to operate in a busy industrial environment and can bring structure, accountability and continuous improvement across a multi-site region. You ll likely bring: Strong maintenance leadership experience in waste, recycling, manufacturing, heavy industry or a similar operational environment Experience managing both static plant and mobile equipment A strong understanding of maintenance planning, compliance and engineering best practice Good knowledge of health and safety standards, including isolation, lock-off and safe systems of work Experience leading maintenance teams across multiple sites or a regional operation A track record of reducing downtime and improving plant reliability Confidence managing contractors, projects and improvement activity Experience with CMMS systems or maintenance system improvements Strong communication skills and the ability to work closely with operational leaders A practical, hands-on approach with the confidence to support operational issues where needed Why Join Panda? This is a chance to take on a Regional Maintenance Manager role with real visibility and impact across the Yorkshire region. You ll be joining a business that is continuing to invest in its people, sites and operational capability. In return, you ll have the opportunity to shape maintenance standards, improve plant performance and play a key part in how we deliver safe, efficient and reliable operations. At Panda, we value people who take ownership, solve problems and want to make things better. This is a strong opportunity for an experienced Regional Maintenance Manager who wants to make a practical difference across a busy, operationally important region. About Us We are Panda. We value waste. We re in the business of waste management but that doesn t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do . We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other s wellbeing, encourage development, and support growth because we know we re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do . From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity . Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)
Apr 30, 2026
Full time
About the Role Regional Maintenance Manager Location: Yorkshire Region Keep our operation moving. Raise standards across the region. At Panda, we do more than manage waste. We power the circular economy by turning waste into value, and that takes reliable, safe and high-performing sites. As a Regional Maintenance Manager at Panda, you ll lead maintenance across our Yorkshire operations, covering both mobile equipment and static plant machinery across a varied network of recycling and waste management facilities. This is a key leadership role for someone who can combine hands-on engineering credibility, maintenance strategy and strong operational partnership. You ll help drive uptime, improve standards, reduce repeat failures and build a stronger maintenance culture across the region. The Role This Regional Maintenance Manager role is about bringing structure, consistency and accountability to maintenance performance across multiple sites. You ll take ownership of maintenance standards across the Yorkshire region, making sure our equipment, plant and facilities are safe, compliant and operating as they should. Working closely with site leaders, maintenance teams, contractors and the Regional Operations Manager, you ll help improve reliability, reduce downtime and support safe, efficient operations. You ll need to be comfortable moving between strategy and the shop floor setting maintenance plans, reviewing performance, challenging standards and stepping in practically when operational issues need support. What You ll Be Doing Your focus will include: Leading maintenance activity across the Yorkshire region Building and embedding effective maintenance plans across all sites Driving high standards in safety, compliance and engineering discipline Ensuring statutory inspections are planned, completed and kept up to date Auditing sites regularly to make sure maintenance standards are being followed Managing maintenance teams to ensure the right capability, structure and resource is in place Responding to downtime issues and supporting fast, practical resolution Carrying out root cause analysis to reduce repeat failures Reviewing critical spares holdings to minimise unplanned stoppages Developing reporting tools to track downtime, reliability and plant performance Supporting the delivery and improvement of CMMS across the region Supporting site improvement, development and capital projects Working closely with operational leaders and contractors to improve reliability and performance About You We re looking for a maintenance leader who knows how to operate in a busy industrial environment and can bring structure, accountability and continuous improvement across a multi-site region. You ll likely bring: Strong maintenance leadership experience in waste, recycling, manufacturing, heavy industry or a similar operational environment Experience managing both static plant and mobile equipment A strong understanding of maintenance planning, compliance and engineering best practice Good knowledge of health and safety standards, including isolation, lock-off and safe systems of work Experience leading maintenance teams across multiple sites or a regional operation A track record of reducing downtime and improving plant reliability Confidence managing contractors, projects and improvement activity Experience with CMMS systems or maintenance system improvements Strong communication skills and the ability to work closely with operational leaders A practical, hands-on approach with the confidence to support operational issues where needed Why Join Panda? This is a chance to take on a Regional Maintenance Manager role with real visibility and impact across the Yorkshire region. You ll be joining a business that is continuing to invest in its people, sites and operational capability. In return, you ll have the opportunity to shape maintenance standards, improve plant performance and play a key part in how we deliver safe, efficient and reliable operations. At Panda, we value people who take ownership, solve problems and want to make things better. This is a strong opportunity for an experienced Regional Maintenance Manager who wants to make a practical difference across a busy, operationally important region. About Us We are Panda. We value waste. We re in the business of waste management but that doesn t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do . We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other s wellbeing, encourage development, and support growth because we know we re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do . From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity . Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Management Director to manage one of our largest financial services clients, specifically their new flagship headquarters in London Canary Wharf, a building comprising of critical infrastructure and high-profile client facing areas which will go live in mid 2026. Leading up to go-live, the FM Director will be responsible for mobilising the FM services, working alongside the existing mobilisation team, and FM and engineering teams. The FM Director will be responsible for operational delivery and commercial performance, managing customer relationships and acting as a trusted advisor for our client and account leadership team for the UK&I portfolio. Key Tasks and Responsibilities Understand client objectives and business strategy and develop own strategic plans/objectives to meet these needs. Manage all CBRE service lines including soft and hard services, and hold overall responsibility for CBRE's services in the building being compliant with the contract and all relevant standards/regulations/legislation. Act as trusted partner and advisor to client and supporting cross regional alignment on best practice, strategy, risk mitigation and other operational deliverables. Ensure prompt and professional response to client escalations. Accountable for the successful and timely delivery of CBRE scope of work across all FM services for UKI sites. Ensure KPIs and SLAs are achieved, with particular focus on critical infrastructure and uptime. Interrogate performance metrics and use the data to manage effectively against the contract. Work with SMEs to understand, communicate and address risks, defects and issues. Ensure that the Innovation and Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client. Responsible for compliance to all QHSE and relevant company and client policies. Oversight and understanding of all our client's portfolio changes and Project works, to identify risks and opportunities, and assure themselves of effective implementation. This includes working with real estate to support portfolio changes. Accountable for timely and accurate financial planning and ongoing financial performance. Provide required client and company reporting in a timely manner. To facilitate cross-regional communication and be a member of the Senior Management Team in UKI. Provides leadership and management to direct reports and other relevant stakeholders. Ensure team development and training to ensure a competent and motivated team. To provide local oversight of vendor management activities, closely liaising with other CBRE stakeholders. To liaise and engage with external social & community committees as necessary, seeking to build and maintain excellent relationships and to act as a focal point of reference for corporate real estate services. To promote effective working relationships across all stakeholders, supporting the fully integrated model. To identify operational and commercial risks and opportunities, and effectively and taken any required actions. Education Educated to degree level or equivalent. Membership of a recognised professional institution. Project management experience within the building services and real estate sector. Skills Strong PC skills, MS Office Self-motivated and resourceful Excellent written and verbal communication skills. Strong organisational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. Knowledge Knowledge of hard and soft services, including critical engineering environments, loading bay management, facility management, workplace/community managers, etc. Knowledge of Smart FM / Intelligent Buildings, use cases, and their application in facilities management. Experience At least 10 years FM experience as a senior manager, ideally with a global organisation from the Financial and Professional Services sector. A successful track record of operating at a strategic level, building strong client relationships and delivery financial business target. Experience of managing fully integrated FM including hard and soft services. Experience of managing direct reports in a relevant environment. Customer services experience and the ability to communicate at all levels Proven account management experience, including full P&L responsibility. Aptitude Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team. Willingness to provide on-call support out of hours and manage a 24x7 operational management capability with vendors. Self-motivated and goal-orientated with ability to prioritise own and other's workloads. Core Competencies Must be a team player who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team. Ability to work under pressure and to strict timescales Role model CBRE RISE values Strong people management skills Strong PC skills, MS Office Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Apr 30, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Management Director to manage one of our largest financial services clients, specifically their new flagship headquarters in London Canary Wharf, a building comprising of critical infrastructure and high-profile client facing areas which will go live in mid 2026. Leading up to go-live, the FM Director will be responsible for mobilising the FM services, working alongside the existing mobilisation team, and FM and engineering teams. The FM Director will be responsible for operational delivery and commercial performance, managing customer relationships and acting as a trusted advisor for our client and account leadership team for the UK&I portfolio. Key Tasks and Responsibilities Understand client objectives and business strategy and develop own strategic plans/objectives to meet these needs. Manage all CBRE service lines including soft and hard services, and hold overall responsibility for CBRE's services in the building being compliant with the contract and all relevant standards/regulations/legislation. Act as trusted partner and advisor to client and supporting cross regional alignment on best practice, strategy, risk mitigation and other operational deliverables. Ensure prompt and professional response to client escalations. Accountable for the successful and timely delivery of CBRE scope of work across all FM services for UKI sites. Ensure KPIs and SLAs are achieved, with particular focus on critical infrastructure and uptime. Interrogate performance metrics and use the data to manage effectively against the contract. Work with SMEs to understand, communicate and address risks, defects and issues. Ensure that the Innovation and Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client. Responsible for compliance to all QHSE and relevant company and client policies. Oversight and understanding of all our client's portfolio changes and Project works, to identify risks and opportunities, and assure themselves of effective implementation. This includes working with real estate to support portfolio changes. Accountable for timely and accurate financial planning and ongoing financial performance. Provide required client and company reporting in a timely manner. To facilitate cross-regional communication and be a member of the Senior Management Team in UKI. Provides leadership and management to direct reports and other relevant stakeholders. Ensure team development and training to ensure a competent and motivated team. To provide local oversight of vendor management activities, closely liaising with other CBRE stakeholders. To liaise and engage with external social & community committees as necessary, seeking to build and maintain excellent relationships and to act as a focal point of reference for corporate real estate services. To promote effective working relationships across all stakeholders, supporting the fully integrated model. To identify operational and commercial risks and opportunities, and effectively and taken any required actions. Education Educated to degree level or equivalent. Membership of a recognised professional institution. Project management experience within the building services and real estate sector. Skills Strong PC skills, MS Office Self-motivated and resourceful Excellent written and verbal communication skills. Strong organisational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. Knowledge Knowledge of hard and soft services, including critical engineering environments, loading bay management, facility management, workplace/community managers, etc. Knowledge of Smart FM / Intelligent Buildings, use cases, and their application in facilities management. Experience At least 10 years FM experience as a senior manager, ideally with a global organisation from the Financial and Professional Services sector. A successful track record of operating at a strategic level, building strong client relationships and delivery financial business target. Experience of managing fully integrated FM including hard and soft services. Experience of managing direct reports in a relevant environment. Customer services experience and the ability to communicate at all levels Proven account management experience, including full P&L responsibility. Aptitude Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team. Willingness to provide on-call support out of hours and manage a 24x7 operational management capability with vendors. Self-motivated and goal-orientated with ability to prioritise own and other's workloads. Core Competencies Must be a team player who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team. Ability to work under pressure and to strict timescales Role model CBRE RISE values Strong people management skills Strong PC skills, MS Office Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Role Purpose You will be joining a leisure company who are looking for a Group Facilities Manager who is responsible for the maintenance and upkeep of all sites across the UK, ensuring every site operates safely and to high standards. This role owns the performance, condition, and longevity of all physical assets across the group. The successful candidate will ensure every site is safe, fully operational, meticulously maintained, and presented to the high standards expected. Working closely with managers, regional leadership, and external contractors, the Group Facilities Manager will implement robust maintenance systems, control supplier performance, protect asset value, and ensure their sites operate reliably and efficiently at all times. This is a hands-on, senior operational role requiring strong leadership, commercial awareness, and proven experience managing facilities across a multi-site estate. The role is critical in supporting continued national expansion and delivering a consistent, premium customer experience across every location. Key Responsibilities1. Estate Ownership & Maintenance Control Take full responsibility for the condition, safety, and functionality of all sites. Build and manage a group-wide repairs & maintenance reporting system with all managers. Triage, prioritise, and resolve all reactive maintenance issues across the estate. Attend sites regularly and be physically present where problems need fixing. Ensure zero tolerance on long-outstanding issues. 2. Planned Preventative Maintenance (PPM) Design, implement, and continuously improve a group maintenance schedule Building fabric Mechanical & electrical systems Plumbing & drainage HVAC & ventilation Catering and bar equipment IT, CCTV, access control and WiFi Build and maintain a central maintenance log for every site. Introduce service intervals, inspection regimes, and reporting templates. 3. Supplier Sourcing & Contract Management Go to market to source and appoint approved national and regional contractors, including: Electrical Plumbing General building & DIY Court maintenance specialists HVAC Fire & security Negotiate call-out rates, SLAs, warranties, and retainer agreements. Create a preferred supplier framework with clear standards and response times. Manage performance, costs, and quality - remove underperforming suppliers quickly. 4. Asset, Warranty & O&M Management Build and maintain an asset register across the group. Track and manage: Product warranties Guarantees Aftercare agreements Installer liabilities Ensure O&M manuals are created, stored, and kept up to date for every site. Own all handover documentation from new builds and refurbishments. Ensure sites operate assets in line with manufacturer requirements. 5. New Site Handover & Growth Support Lead on the facilities side of new site openings, including: Snagging Defect management Supplier aftercare Warranty setup O&M compilation 6. Cross-Functional Support Work closely with managers to train them on reporting, basic checks, and asset care. Liaise with marketing where physical assets are required on site (signage, price boards, POS, promotional installs). Support operations and regional management with estate performance reporting. Assist with budgeting for maintenance and long-term capex planning. What We're Looking ForWe want someone who: Has 5+ years experience in multi-site facilities management (leisure, gyms, hospitality, retail, logistics, or sports facilities ideal). Is commercial, tough, organised, and decisive. Is used to running contractors, not being run by them. Is highly practical - understands buildings, M&E, and maintenance in the real world. Can build systems, but also roll their sleeves up. Is comfortable travelling, being on site, climbing ladders, and dealing with issues directly. Can implement standards and hold people accountable. Doesn't let problems drift. Core Skills & Experience Multi-site maintenance management Contractor sourcing & negotiation Planned preventative maintenance systems Asset and warranty management Building services & general construction knowledge Health & safety awareness Budget control and cost tracking Strong organisation and documentation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 30, 2026
Full time
Role Purpose You will be joining a leisure company who are looking for a Group Facilities Manager who is responsible for the maintenance and upkeep of all sites across the UK, ensuring every site operates safely and to high standards. This role owns the performance, condition, and longevity of all physical assets across the group. The successful candidate will ensure every site is safe, fully operational, meticulously maintained, and presented to the high standards expected. Working closely with managers, regional leadership, and external contractors, the Group Facilities Manager will implement robust maintenance systems, control supplier performance, protect asset value, and ensure their sites operate reliably and efficiently at all times. This is a hands-on, senior operational role requiring strong leadership, commercial awareness, and proven experience managing facilities across a multi-site estate. The role is critical in supporting continued national expansion and delivering a consistent, premium customer experience across every location. Key Responsibilities1. Estate Ownership & Maintenance Control Take full responsibility for the condition, safety, and functionality of all sites. Build and manage a group-wide repairs & maintenance reporting system with all managers. Triage, prioritise, and resolve all reactive maintenance issues across the estate. Attend sites regularly and be physically present where problems need fixing. Ensure zero tolerance on long-outstanding issues. 2. Planned Preventative Maintenance (PPM) Design, implement, and continuously improve a group maintenance schedule Building fabric Mechanical & electrical systems Plumbing & drainage HVAC & ventilation Catering and bar equipment IT, CCTV, access control and WiFi Build and maintain a central maintenance log for every site. Introduce service intervals, inspection regimes, and reporting templates. 3. Supplier Sourcing & Contract Management Go to market to source and appoint approved national and regional contractors, including: Electrical Plumbing General building & DIY Court maintenance specialists HVAC Fire & security Negotiate call-out rates, SLAs, warranties, and retainer agreements. Create a preferred supplier framework with clear standards and response times. Manage performance, costs, and quality - remove underperforming suppliers quickly. 4. Asset, Warranty & O&M Management Build and maintain an asset register across the group. Track and manage: Product warranties Guarantees Aftercare agreements Installer liabilities Ensure O&M manuals are created, stored, and kept up to date for every site. Own all handover documentation from new builds and refurbishments. Ensure sites operate assets in line with manufacturer requirements. 5. New Site Handover & Growth Support Lead on the facilities side of new site openings, including: Snagging Defect management Supplier aftercare Warranty setup O&M compilation 6. Cross-Functional Support Work closely with managers to train them on reporting, basic checks, and asset care. Liaise with marketing where physical assets are required on site (signage, price boards, POS, promotional installs). Support operations and regional management with estate performance reporting. Assist with budgeting for maintenance and long-term capex planning. What We're Looking ForWe want someone who: Has 5+ years experience in multi-site facilities management (leisure, gyms, hospitality, retail, logistics, or sports facilities ideal). Is commercial, tough, organised, and decisive. Is used to running contractors, not being run by them. Is highly practical - understands buildings, M&E, and maintenance in the real world. Can build systems, but also roll their sleeves up. Is comfortable travelling, being on site, climbing ladders, and dealing with issues directly. Can implement standards and hold people accountable. Doesn't let problems drift. Core Skills & Experience Multi-site maintenance management Contractor sourcing & negotiation Planned preventative maintenance systems Asset and warranty management Building services & general construction knowledge Health & safety awareness Budget control and cost tracking Strong organisation and documentation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We are currently working with a specialist cleaning and facilities busines who are looking to recruit a Supply Chain Coordinator based predominantly around the North West/Manchester area The role is to deliver responsive, compliant, and high-quality services and communication to customers across the UK. As an emergency service provider, they aim to complete every task professionally, safely, and to the highest standard, consistently aiming to exceed customer expectations. Job Purpose The Supply Chain Coordinator is a hands-on, operational role focused on coordinating the subcontractor, agency, supplier, and fleet activities. The role supports day-to-day delivery by ensuring the right resources, vehicles, and suppliers are in place to meet operational demand. Working closely with Regional Operations Managers (ROMs), National Planning, Finance, and SHEQ, the coordinator ensures smooth information flow, compliance, cost control, and service continuity across the supply chain and fleet. This role is delivery-focused and supportive in nature, concentrating on coordination, communication, and problem-solving rather than strategic ownership. Required Skills & Experience Experience in a facilities management, helpdesk, or operational coordination role. Experience working with subcontractors, agencies, or suppliers in an operational environment. Strong coordination and organisational skills with the ability to manage multiple priorities. Confident communicator with the ability to build effective working relationships. Ability to follow structured processes and resolve issues quickly. Strong attention to detail, particularly around compliance, records, and approvals. Customer-focused with a proactive and flexible approach. Competent in Microsoft Office (Outlook, Word, Excel) and operational systems (CAFM / Job Watch desirable). Comfortable working varied hours, including nights or weekends if required. Education / Qualifications: Excellent written and verbal communication in English. Facilities Management training or qualifications desirable. Minimum of 3 years experience in FM, helpdesk, or operational support roles. Strong IT skills with a willingness to develop further.
Apr 30, 2026
Full time
We are currently working with a specialist cleaning and facilities busines who are looking to recruit a Supply Chain Coordinator based predominantly around the North West/Manchester area The role is to deliver responsive, compliant, and high-quality services and communication to customers across the UK. As an emergency service provider, they aim to complete every task professionally, safely, and to the highest standard, consistently aiming to exceed customer expectations. Job Purpose The Supply Chain Coordinator is a hands-on, operational role focused on coordinating the subcontractor, agency, supplier, and fleet activities. The role supports day-to-day delivery by ensuring the right resources, vehicles, and suppliers are in place to meet operational demand. Working closely with Regional Operations Managers (ROMs), National Planning, Finance, and SHEQ, the coordinator ensures smooth information flow, compliance, cost control, and service continuity across the supply chain and fleet. This role is delivery-focused and supportive in nature, concentrating on coordination, communication, and problem-solving rather than strategic ownership. Required Skills & Experience Experience in a facilities management, helpdesk, or operational coordination role. Experience working with subcontractors, agencies, or suppliers in an operational environment. Strong coordination and organisational skills with the ability to manage multiple priorities. Confident communicator with the ability to build effective working relationships. Ability to follow structured processes and resolve issues quickly. Strong attention to detail, particularly around compliance, records, and approvals. Customer-focused with a proactive and flexible approach. Competent in Microsoft Office (Outlook, Word, Excel) and operational systems (CAFM / Job Watch desirable). Comfortable working varied hours, including nights or weekends if required. Education / Qualifications: Excellent written and verbal communication in English. Facilities Management training or qualifications desirable. Minimum of 3 years experience in FM, helpdesk, or operational support roles. Strong IT skills with a willingness to develop further.
Client Services Account Manager An exciting opportunity for a client-focused professional to manage key accounts within the construction and building products sector, supporting client relationships, project coordination and service delivery across architects, contractors and developers. If you've also worked in the following roles, we'd also like to hear from you: Client Relationship Manager, Customer Success Manager, Key Account Coordinator, Client Services Executive SALARY: £45,000 per annum + Car Allowance LOCATION: Home-Based (Remote) with Nationwide Client Visits JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Client Services Account Manager to support and develop key client relationships within the construction and building products sector. As a Client Services Account Manager you will work closely with architects, developers, contractors and key stakeholders, ensuring a high level of service delivery and supporting project specifications from initial engagement through to completion. The Client Services Account Manager role involves coordinating CPD presentations, maintaining strong client relationships and supporting ongoing projects across sectors including education, MOD, boutique hotels and high-end residential developments. As a successful candidate, you will join a market-leading organisation, dating back to 1838, known for its expertise, quality and innovation within the construction and building products industry, providing the opportunity to work on high-profile and prestigious projects and build strong, long-term client relationships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Client Services Account Manager include: Manage Key Accounts: Build and maintain strong relationships with existing clients across multiple sectors Client Engagement: Act as a primary point of contact for architects, contractors, developers and stakeholders Project Coordination: Support projects from early engagement through to completion, ensuring client requirements are met Specification Support: Work collaboratively with stakeholders to support product specifications within project plans Deliver CPD Sessions: Coordinate and deliver CPD presentations to clients and industry professionals Stakeholder Liaison: Maintain regular communication with estate managers, facilities managers and decision-makers Service Delivery: Ensure a high standard of Client Services and responsiveness throughout all interactions Sector Support: Assist with projects across education, MOD, boutique hotels and residential developments Regional Coverage: Support clients across a designated UK region, including travel where required Product Feedback: Provide client insights to support continuous product and service improvement CANDIDATE REQUIREMENTS Previous experience in account management, Client Services or customer relationship roles Proven experience of managing client relationships within a B2B or construction environment Experience working with architects, developers, contractors or building products Strong communication and stakeholder management skills Ability to coordinate projects and manage multiple priorities Experience delivering presentations or client briefings High level of organisation and attention to detail Customer-focused approach with a commitment to service excellence Ability to work independently and manage a regional workload Willingness to travel nationally as required BENEFITS Car allowance Pension scheme 21 days holiday + bank holidays Opportunities for professional development HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14655 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online AWD-IN-SPJ
Apr 30, 2026
Full time
Client Services Account Manager An exciting opportunity for a client-focused professional to manage key accounts within the construction and building products sector, supporting client relationships, project coordination and service delivery across architects, contractors and developers. If you've also worked in the following roles, we'd also like to hear from you: Client Relationship Manager, Customer Success Manager, Key Account Coordinator, Client Services Executive SALARY: £45,000 per annum + Car Allowance LOCATION: Home-Based (Remote) with Nationwide Client Visits JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Client Services Account Manager to support and develop key client relationships within the construction and building products sector. As a Client Services Account Manager you will work closely with architects, developers, contractors and key stakeholders, ensuring a high level of service delivery and supporting project specifications from initial engagement through to completion. The Client Services Account Manager role involves coordinating CPD presentations, maintaining strong client relationships and supporting ongoing projects across sectors including education, MOD, boutique hotels and high-end residential developments. As a successful candidate, you will join a market-leading organisation, dating back to 1838, known for its expertise, quality and innovation within the construction and building products industry, providing the opportunity to work on high-profile and prestigious projects and build strong, long-term client relationships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Client Services Account Manager include: Manage Key Accounts: Build and maintain strong relationships with existing clients across multiple sectors Client Engagement: Act as a primary point of contact for architects, contractors, developers and stakeholders Project Coordination: Support projects from early engagement through to completion, ensuring client requirements are met Specification Support: Work collaboratively with stakeholders to support product specifications within project plans Deliver CPD Sessions: Coordinate and deliver CPD presentations to clients and industry professionals Stakeholder Liaison: Maintain regular communication with estate managers, facilities managers and decision-makers Service Delivery: Ensure a high standard of Client Services and responsiveness throughout all interactions Sector Support: Assist with projects across education, MOD, boutique hotels and residential developments Regional Coverage: Support clients across a designated UK region, including travel where required Product Feedback: Provide client insights to support continuous product and service improvement CANDIDATE REQUIREMENTS Previous experience in account management, Client Services or customer relationship roles Proven experience of managing client relationships within a B2B or construction environment Experience working with architects, developers, contractors or building products Strong communication and stakeholder management skills Ability to coordinate projects and manage multiple priorities Experience delivering presentations or client briefings High level of organisation and attention to detail Customer-focused approach with a commitment to service excellence Ability to work independently and manage a regional workload Willingness to travel nationally as required BENEFITS Car allowance Pension scheme 21 days holiday + bank holidays Opportunities for professional development HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14655 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online AWD-IN-SPJ
Do you aspire to make a significant impact while working in an innovative, fast-growing environment in scotland? This is a unique "360-degree" role where you will have the autonomy to influence strategic initiatives, lead business development, and oversee the operational delivery of cleaning services within the public sector. The Role Reporting directly to the Director in Scotland, you will take full ownership of the regional portfolio. This role is perfect for a hands-on leader who enjoys the "thrill of the win" as much as the "success of the delivery." Your responsibilities will include: Business Development & Bids: Identifying new opportunities within the Public Sector , specifically targeting Healthcare, Universities, and Schools . You will lead the bid and tender process, supported by a central admin and bid team. Mobilisation: Taking a lead role in the "360 approach" proposing, winning, and then mobilising contracts to ensure seamless service commencement. Operational Excellence: Overseeing contract performance and ensuring high standards of service delivery across all Scottish sites. Recruitment & Leadership: Identifying the need for, and recruiting, new frontline and site staff as you secure and grow the regional infrastructure. Strategic Growth: Serving as a key part of the operational team with a focus on future expansion, including potential future acquisitions. You We are looking for an experienced professional who will get stuck into the day-to-day, yet possesses the strategic mindset required to lead a region: Sector Expertise: Proven experience in Cleaning/FM sales and operations is essential. Public Sector Focus: A strong understanding of the tender and procurement processes for public institutions like hospitals and educational facilities. Hands-on Leadership: Ability to work independently while collaborating effectively with the wider functions (Finance, Sales, Bids) based in the South. Drive & Ambition: Someone keen to excel and advance their career as the Scottish arm of the business continues to scale. What's in it for you? Join an organisation that boasts a massive workforce of 2,500 staff but maintains a collaborative, supportive, and proactive team culture. Salary & Package: Highly competitive and open to negotiation based on experience. Company Car/Allowance: A comprehensive car allowance is included to support regional travel. Operational Support: You will be fully supported by established central functions, allowing you to focus on growth and quality. Career Progression: A fantastic opportunity to immerse yourself in influential projects and build a team around you as the portfolio expands. Apply Now! To apply for the position of Regional Sales & Operations Manager in Scotland, click Apply Now and send your CV to Lili Orton . Interviews are taking place now don't miss your chance to join a dynamic team at the forefront of the FM industry!
Apr 30, 2026
Full time
Do you aspire to make a significant impact while working in an innovative, fast-growing environment in scotland? This is a unique "360-degree" role where you will have the autonomy to influence strategic initiatives, lead business development, and oversee the operational delivery of cleaning services within the public sector. The Role Reporting directly to the Director in Scotland, you will take full ownership of the regional portfolio. This role is perfect for a hands-on leader who enjoys the "thrill of the win" as much as the "success of the delivery." Your responsibilities will include: Business Development & Bids: Identifying new opportunities within the Public Sector , specifically targeting Healthcare, Universities, and Schools . You will lead the bid and tender process, supported by a central admin and bid team. Mobilisation: Taking a lead role in the "360 approach" proposing, winning, and then mobilising contracts to ensure seamless service commencement. Operational Excellence: Overseeing contract performance and ensuring high standards of service delivery across all Scottish sites. Recruitment & Leadership: Identifying the need for, and recruiting, new frontline and site staff as you secure and grow the regional infrastructure. Strategic Growth: Serving as a key part of the operational team with a focus on future expansion, including potential future acquisitions. You We are looking for an experienced professional who will get stuck into the day-to-day, yet possesses the strategic mindset required to lead a region: Sector Expertise: Proven experience in Cleaning/FM sales and operations is essential. Public Sector Focus: A strong understanding of the tender and procurement processes for public institutions like hospitals and educational facilities. Hands-on Leadership: Ability to work independently while collaborating effectively with the wider functions (Finance, Sales, Bids) based in the South. Drive & Ambition: Someone keen to excel and advance their career as the Scottish arm of the business continues to scale. What's in it for you? Join an organisation that boasts a massive workforce of 2,500 staff but maintains a collaborative, supportive, and proactive team culture. Salary & Package: Highly competitive and open to negotiation based on experience. Company Car/Allowance: A comprehensive car allowance is included to support regional travel. Operational Support: You will be fully supported by established central functions, allowing you to focus on growth and quality. Career Progression: A fantastic opportunity to immerse yourself in influential projects and build a team around you as the portfolio expands. Apply Now! To apply for the position of Regional Sales & Operations Manager in Scotland, click Apply Now and send your CV to Lili Orton . Interviews are taking place now don't miss your chance to join a dynamic team at the forefront of the FM industry!
Associate - Property & Asset Management Location: Cambridge Salary: £50,000 - £60,000 Hours: Full-time An established and highly regarded property consultancy is seeking an experienced Management Surveyor to join its Commercial Property and Asset Management team in Cambridge, offering a clear and structured pathway for career progression within a growing regional hub. This role provides the opportunity to manage a diverse portfolio including the firm's own office assets alongside a wide range of client instructions, while benefiting from ongoing professional development. This is a key role that will play a pivotal part in driving asset performance, strengthening client relationships, and contributing to the continued growth of the business, with clear opportunities to progress into more senior positions as the team expands. The successful candidate will gain exposure to a broad client base and complex instructions, enabling both technical and commercial development, while being supported through regular performance reviews, CPD, and opportunities to take on greater client ownership over time. Key Responsibilities Driving asset management initiatives to enhance property performance and value Managing a varied commercial property portfolio on behalf of key clients Undertaking property inspections and producing detailed reports Coordinating planned maintenance works and ensuring delivery standards Working closely with facilities teams to maintain full health & safety compliance Leading lease negotiations, including renewals and rent reviews Supporting service charge budget preparation, reconciliation, and challenge Overseeing rent collection and operational expenditure payments Administering property insurance, including premium apportionment and invoicing Collaborating with client accounting teams to deliver a high-quality service Responding to helpdesk enquiries and resolving property-related issues Building and maintaining strong relationships with clients, tenants, and contractors Producing accurate, timely client reports to support strategic decision-making Ensuring compliance with relevant legislation including Landlord & Tenant Acts What's On Offer Salary up to £60,000 Comprehensive and flexible benefits package Option to purchase additional annual leave Health cash plan and cycle to work scheme Flexible and agile working arrangements Clear opportunity to contribute to a growing and high-performing team
Apr 30, 2026
Full time
Associate - Property & Asset Management Location: Cambridge Salary: £50,000 - £60,000 Hours: Full-time An established and highly regarded property consultancy is seeking an experienced Management Surveyor to join its Commercial Property and Asset Management team in Cambridge, offering a clear and structured pathway for career progression within a growing regional hub. This role provides the opportunity to manage a diverse portfolio including the firm's own office assets alongside a wide range of client instructions, while benefiting from ongoing professional development. This is a key role that will play a pivotal part in driving asset performance, strengthening client relationships, and contributing to the continued growth of the business, with clear opportunities to progress into more senior positions as the team expands. The successful candidate will gain exposure to a broad client base and complex instructions, enabling both technical and commercial development, while being supported through regular performance reviews, CPD, and opportunities to take on greater client ownership over time. Key Responsibilities Driving asset management initiatives to enhance property performance and value Managing a varied commercial property portfolio on behalf of key clients Undertaking property inspections and producing detailed reports Coordinating planned maintenance works and ensuring delivery standards Working closely with facilities teams to maintain full health & safety compliance Leading lease negotiations, including renewals and rent reviews Supporting service charge budget preparation, reconciliation, and challenge Overseeing rent collection and operational expenditure payments Administering property insurance, including premium apportionment and invoicing Collaborating with client accounting teams to deliver a high-quality service Responding to helpdesk enquiries and resolving property-related issues Building and maintaining strong relationships with clients, tenants, and contractors Producing accurate, timely client reports to support strategic decision-making Ensuring compliance with relevant legislation including Landlord & Tenant Acts What's On Offer Salary up to £60,000 Comprehensive and flexible benefits package Option to purchase additional annual leave Health cash plan and cycle to work scheme Flexible and agile working arrangements Clear opportunity to contribute to a growing and high-performing team
