Technical Support and Spares Manager

Technical Support and Spares Manager

Department: Installation, Service & Spares
Reports to: Operations Manager
Location: Leeds
Salary: £28,000 £32,000 (depending on experience)
Working Hours: Monday to Friday, 08 30

About the Role

I am seeking a highly organised and proactive Technical Support and Spares Manager to join My Leeds based Client in their Installation, Service & Spares team. This role is central to ensuring the smooth coordination of field operations, efficient management of parts and inventory, and delivery of excellent customer service.

You will act as a key link between customers, engineers, and suppliers supporting daily operations through effective scheduling, accurate order processing, and strong administrative control.

Key Responsibilities

1. Scheduling & Coordination

• Plan and schedule installations, service visits, and repairs
• Allocate jobs to engineers based on availability, location, and skillset
• Ensure efficient use of resources and timely job completion

2. Customer Service

• Act as the first point of contact for customer enquiries
• Log service requests, breakdowns, and warranty issues accurately
• Keep customers informed of appointments, delays, and progress
• Handle queries professionally, escalating where necessary

3. Spares & Parts Administration

• Process orders for spare parts and components
• Pack and dispatch parts for web and mail orders
• Liaise with suppliers regarding availability and lead times
• Track parts required for upcoming jobs
• Maintain accurate inventory and stock records
• Assist with deliveries and loading Engineers vans with products

4. Data & System Management

• Maintain internal systems with accurate, up-to-date information
• Raise job sheets, completion records, and invoices
• Submit completion documentation to relevant stakeholders and portals
  (including health & safety and building control certification)

5. Staff Management

• Assess and review engineers skills, knowledge, and training needs
• Coordinate and implement training and development plans
• Support ongoing professional development within the team

Skills & Experience

Essential:

• Strong organisational and time management skills
• Excellent written and verbal communication
• Good IT skills (Microsoft Office; CRM or scheduling systems)
• Ability to multitask and prioritise in a fast-paced environment
• High attention to detail and accuracy

Desirable:

• Experience in service, logistics, or construction environments
• Experience scheduling engineers or field-based teams
• Knowledge of garage doors, automation systems, or similar products
• Experience with stock or parts management

Personal Attributes

• Proactive and solution-focused
• Calm under pressure
• Customer-oriented approach
• Team player with a flexible mindset