Customer Experience Associate

Talent Guardian are delighted to announce that we are recruiting for an experience Customer Service Administrator for our client based in Poole, Dorset.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and timely manner
• Respond to customer emails and queries, resolving issues efficiently
• Manage customer accounts and maintain accurate records of all interactions
• Log calls, actions, and updates within the company CRM system
• Process and update customer orders within internal systems
• Investigate and resolve complaints to a high standard
• Support customers with order tracking, delivery queries, returns, and POD requests
• Proactively identify opportunities to enhance customer experience and drive revenue
• Ensure all tasks, communications, and updates are accurately documented

Key Skills & Experience

• Previous experience in a customer service or call centre environment
• Confident handling a high volume of calls and emails
• Strong communication skills with the ability to build positive relationships
• Good organisational skills and attention to detail
• Comfortable using multiple systems and managing administrative tasks
• Proactive approach with the ability to solve problems effectively
• Ability to work in a fast-paced, target-driven environment

Additional details:

• Monday to Friday only
• 8:00am - 17:00pm
• Free onsite parking
• Free tea, coffee, snacks and refreshments
• Temporary ongoing position