Application Support Analyst - Microsoft Dynamics 365 - Eco Services Role Snapshot: Salary: to 45,000 per annum + Benefits + Employee Development Program Hybrid Model: 2 days remote / 3 days onsite - Travel: Occasional travel to other UK sites may be required Role Overview: The Applications Support Analyst plays a key role in the effective operation of core business systems. The position provides 1st and 2nd line application support, works closely with internal users and third-party suppliers, and contributes to the improvement, optimisation, and adoption of Microsoft business applications. Key Responsibilities: Provide 1st, 2nd & 3rd Line Applications Support across Microsoft Dynamics 365 Business Central and Microsoft 365. Support Power Platform solutions including Power Apps, Power BI, and related integrations. Investigate, troubleshoot, and resolve incidents and service requests in line with SLAs. Escalate complex issues to vendors or senior IT colleagues as required. Contribute to system configuration, enhancements, testing, and deployment, support user training, documentation, and adoption of best-practice system usage. Application Support Responsibilities: Deliver frontline support for Dynamics 365 Business Central and Microsoft 365 tools including Teams, SharePoint, Outlook, and OneDrive. Maintain support documentation, knowledge articles, and resolution logs. Ensure business continuity through timely and professional issue management. Provide user support across multiple business units and sites. Power Platform Support: Support and enhance Power Apps solutions to meet evolving business requirements. Assist with the maintenance and development of Power BI dashboards and reports. Identify opportunities for automation and process improvement using Power Platform technologies. Work with stakeholders to scope, test, and deliver new functionality. Application Improvement & Project Support: Assist with small-to-medium system improvements and IT projects. Support testing, deployment, and documentation of system changes. Collaborate with business teams to identify and implement process improvements. Liaise with third-party suppliers to support upgrades, fixes, and enhancements. User Engagement & Training: Deliver user training and ongoing system guidance. Create and maintain user-facing documentation and internal knowledge resources. Gather user feedback to support continuous improvement. Work closely with finance, operations, and wider business teams to ensure applications meet operational needs. Skills & Experience: Essential: Proven experience in an Application Support or Systems Support role. Hands-on experience supporting Dynamics 365 Business Central. Strong knowledge of Microsoft 365 (Teams, SharePoint, Outlook, OneDrive). Familiarity with Power Apps and Power BI, Strong problem-solving skills and customer-focused mindset. Excellent communication and stakeholder engagement skills. Desirable: Experience with Power Automate. Exposure to Dynamics 365 CE or Field Service modules. ITIL or service management experience, Basic SQL or data querying skills. Experience working in manufacturing, distribution, or professional services environments. Call Experis IT on (phone number removed) for more detail
May 08, 2026
Full time
Application Support Analyst - Microsoft Dynamics 365 - Eco Services Role Snapshot: Salary: to 45,000 per annum + Benefits + Employee Development Program Hybrid Model: 2 days remote / 3 days onsite - Travel: Occasional travel to other UK sites may be required Role Overview: The Applications Support Analyst plays a key role in the effective operation of core business systems. The position provides 1st and 2nd line application support, works closely with internal users and third-party suppliers, and contributes to the improvement, optimisation, and adoption of Microsoft business applications. Key Responsibilities: Provide 1st, 2nd & 3rd Line Applications Support across Microsoft Dynamics 365 Business Central and Microsoft 365. Support Power Platform solutions including Power Apps, Power BI, and related integrations. Investigate, troubleshoot, and resolve incidents and service requests in line with SLAs. Escalate complex issues to vendors or senior IT colleagues as required. Contribute to system configuration, enhancements, testing, and deployment, support user training, documentation, and adoption of best-practice system usage. Application Support Responsibilities: Deliver frontline support for Dynamics 365 Business Central and Microsoft 365 tools including Teams, SharePoint, Outlook, and OneDrive. Maintain support documentation, knowledge articles, and resolution logs. Ensure business continuity through timely and professional issue management. Provide user support across multiple business units and sites. Power Platform Support: Support and enhance Power Apps solutions to meet evolving business requirements. Assist with the maintenance and development of Power BI dashboards and reports. Identify opportunities for automation and process improvement using Power Platform technologies. Work with stakeholders to scope, test, and deliver new functionality. Application Improvement & Project Support: Assist with small-to-medium system improvements and IT projects. Support testing, deployment, and documentation of system changes. Collaborate with business teams to identify and implement process improvements. Liaise with third-party suppliers to support upgrades, fixes, and enhancements. User Engagement & Training: Deliver user training and ongoing system guidance. Create and maintain user-facing documentation and internal knowledge resources. Gather user feedback to support continuous improvement. Work closely with finance, operations, and wider business teams to ensure applications meet operational needs. Skills & Experience: Essential: Proven experience in an Application Support or Systems Support role. Hands-on experience supporting Dynamics 365 Business Central. Strong knowledge of Microsoft 365 (Teams, SharePoint, Outlook, OneDrive). Familiarity with Power Apps and Power BI, Strong problem-solving skills and customer-focused mindset. Excellent communication and stakeholder engagement skills. Desirable: Experience with Power Automate. Exposure to Dynamics 365 CE or Field Service modules. ITIL or service management experience, Basic SQL or data querying skills. Experience working in manufacturing, distribution, or professional services environments. Call Experis IT on (phone number removed) for more detail
HR Systems & Support Analyst - Dynamics 365 Manchester / Hybrid - one day on site every 2 weeks 18 months+ A Dynamics 365 HCM/HR Systems & Support Analyst is required to support the implementation and ongoing management of our client's D365 HR platform. You'll act as the link between HR teams and the implementation partner during delivery, then become the internal owner of D365 HR post go-lives supporting users, maintaining data integrity and driving system improvements. Key responsibilities: Support Dynamics 365 HR implementation, configuration and testing Translate HR requirements into system configuration and documentation Support HR data migration and security role management Provide post go-live system support and continuous improvement Experience required: Experience implementing or supporting D365 F&O HR Documentation Skills: Proficiency in creating and maintaining configuration sheets, data mappings and requirement documentation. Testing Coordination: Demonstrated ability to author UAT scripts and lead business users through testing phases. Security Design: Experience defining and maintaining custom security roles and permissions within D365. Strong HR systems and data knowledge Confident working with stakeholders and external suppliers Desirable: Data Migration Expertise: Experience mapping and migrating complex data sets from legacy systems (ideally Unit4 Business World) using the DMF.
May 08, 2026
Seasonal
HR Systems & Support Analyst - Dynamics 365 Manchester / Hybrid - one day on site every 2 weeks 18 months+ A Dynamics 365 HCM/HR Systems & Support Analyst is required to support the implementation and ongoing management of our client's D365 HR platform. You'll act as the link between HR teams and the implementation partner during delivery, then become the internal owner of D365 HR post go-lives supporting users, maintaining data integrity and driving system improvements. Key responsibilities: Support Dynamics 365 HR implementation, configuration and testing Translate HR requirements into system configuration and documentation Support HR data migration and security role management Provide post go-live system support and continuous improvement Experience required: Experience implementing or supporting D365 F&O HR Documentation Skills: Proficiency in creating and maintaining configuration sheets, data mappings and requirement documentation. Testing Coordination: Demonstrated ability to author UAT scripts and lead business users through testing phases. Security Design: Experience defining and maintaining custom security roles and permissions within D365. Strong HR systems and data knowledge Confident working with stakeholders and external suppliers Desirable: Data Migration Expertise: Experience mapping and migrating complex data sets from legacy systems (ideally Unit4 Business World) using the DMF.
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Digital Transformation team The Business Analyst / Process Improvement Lead serves as Opus internal design engine, diagnosing and reshaping end-to-end business processes specifically through Microsoft platforms. This role provides expert analysis and system design leadership providing support and enablement of business outcomes and delivery execution. Improvements are achieved through a disciplined, quarterly focus that ensures changes are both effectively implemented and sustained over time. You will be responsible for: • Deep Diagnosis: You analyse how the business actually works (not just how it s written down) to find the real reasons behind delays and errors • Solution Shaping: You turn business goals into clear plans, deciding where to use automation or people while ensuring everything fits the tech (including but not limited to the MS technology stack) • Expert Advisor: You partner with business leaders to help them make better decisions and pick the right priorities based on facts • Focused Execution: You run a disciplined quarterly rhythm to make sure the most important goals are actually achieved and measured • Quality Bridge: You act as the link between the business and the transformation team, making sure what gets built actually solves the original problem without getting bogged down in the build itself Hybrid working for a good work/life balance Salary £65-£70k DOE Other organisations may call this role Digital Transformation Lead The talents we are excited to see You will have the following experience/skills: Essential • 5 years experience in business analysis of complex, end to end processes • Proven ability to diagnose operational problems and identify high leverage improvement opportunities • Demonstrated experience shaping solutions involving enterprise systems (preferably Microsoft Dynamics 365 / Power Platform) • Comfortable defining solution direction and patterns without owning delivery execution • Experience working with senior operational stakeholders and challenging constructively • Able to maintain focus, structure, and calm under pressure Desirable • Experience with continuous improvement and/or execution frameworks (e.g. PACe, 4DX, Lean, similar) • Experience operating in a scaling or fast growing organisation • Strong systems thinking mindset Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life insurance • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
May 08, 2026
Full time
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Digital Transformation team The Business Analyst / Process Improvement Lead serves as Opus internal design engine, diagnosing and reshaping end-to-end business processes specifically through Microsoft platforms. This role provides expert analysis and system design leadership providing support and enablement of business outcomes and delivery execution. Improvements are achieved through a disciplined, quarterly focus that ensures changes are both effectively implemented and sustained over time. You will be responsible for: • Deep Diagnosis: You analyse how the business actually works (not just how it s written down) to find the real reasons behind delays and errors • Solution Shaping: You turn business goals into clear plans, deciding where to use automation or people while ensuring everything fits the tech (including but not limited to the MS technology stack) • Expert Advisor: You partner with business leaders to help them make better decisions and pick the right priorities based on facts • Focused Execution: You run a disciplined quarterly rhythm to make sure the most important goals are actually achieved and measured • Quality Bridge: You act as the link between the business and the transformation team, making sure what gets built actually solves the original problem without getting bogged down in the build itself Hybrid working for a good work/life balance Salary £65-£70k DOE Other organisations may call this role Digital Transformation Lead The talents we are excited to see You will have the following experience/skills: Essential • 5 years experience in business analysis of complex, end to end processes • Proven ability to diagnose operational problems and identify high leverage improvement opportunities • Demonstrated experience shaping solutions involving enterprise systems (preferably Microsoft Dynamics 365 / Power Platform) • Comfortable defining solution direction and patterns without owning delivery execution • Experience working with senior operational stakeholders and challenging constructively • Able to maintain focus, structure, and calm under pressure Desirable • Experience with continuous improvement and/or execution frameworks (e.g. PACe, 4DX, Lean, similar) • Experience operating in a scaling or fast growing organisation • Strong systems thinking mindset Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life insurance • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Job Description Job Title Developer - MS Dynamics Finance and Procurement Location At client office(s) in London or client sites as required, minimum 3 days per week. Start Date June 2026 Duration 12 months Experience At least seven (7) years working as a Developer within a large organisation, preferably within central government, defence, or other highly regulated environments. Must have demonstrable experience developing Microsoft Dynamics solutions, ideally across Finance and Procurement functions. Security Clearance Must be UK citizen. Previous security clearance of SC or over required. Do not apply if non-UK citizen. Key Responsibilities Designs, develops, configures, and supports the technical delivery of a major MS Dynamics programme, ensuring that build outputs are robust, maintainable, and aligned to the agreed solution architecture. Works closely with the architect, business analyst, testers, and wider delivery team to translate requirements into high-quality technical components. Supports the use of the latest Microsoft AI-enabled capabilities where appropriate to improve automation, user productivity, and process efficiency. Development and Configuration Develop and configure Microsoft Dynamics Finance and Procurement components in line with functional and technical requirements. Build high-quality solutions that are maintainable, scalable, and aligned to the target architecture. Implement customisations, extensions, workflows, forms, reports, and integrations as required. Ensure development work follows agreed coding standards, design principles, and delivery processes. Technical Implementation Translate functional and technical specifications into working system components. Work closely with the architect to ensure solutions are delivered in accordance with the approved design. Support integration of Microsoft Dynamics with other enterprise systems and data sources. Troubleshoot and resolve technical issues across development, test, and deployment environments. Finance and Procurement Support Develop solutions that support core Finance and Procurement business processes. Ensure technical build aligns with operational requirements, controls, and reporting needs. Work with business users and analysts to clarify requirements and validate technical outputs. Support the delivery of process improvements through efficient system configuration and automation. Testing and Quality Assurance Support unit testing, system testing, and defect resolution activities. Investigate and fix issues identified during testing and user acceptance. Ensure code quality, traceability, and adherence to development standards. Work collaboratively with testers and analysts to ensure that solutions meet business expectations. Integration and Data Build and support interfaces, data flows, and integrations across Microsoft Dynamics and connected systems. Assist in data preparation, conversion, validation, and reconciliation activities where required. Ensure technical solutions handle data securely, accurately, and efficiently. Support reporting and analytical outputs where technical development is required. Microsoft Dynamics and AI Capability Demonstrate strong practical knowledge of Microsoft Dynamics development, particularly in Finance and Procurement. Support the use of the latest Microsoft platform features, including AI-enabled capabilities where appropriate. Implement automation and productivity enhancements that improve user experience and reduce manual effort. Stay informed on emerging Microsoft Dynamics and AI features relevant to enterprise delivery. Deployment and Support Support release management, deployment activities, and transition into live operation. Assist with hypercare and post-go-live support, resolving issues in a timely manner. Contribute to documentation, knowledge transfer, and handover activities. Work proactively to ensure solutions are supportable by the client's operational teams. Qualifications Degree in computer science, engineering, information systems, or a related field. Proven experience of being a Developer within a large, complex programme for a large organisation. Demonstrable experience developing Microsoft Dynamics solutions, ideally in Finance and Procurement. Experience in defence, central government, or similarly regulated environments highly desirable. Competencies and Skills Required Strong technical development and configuration skills. Good understanding of Microsoft Dynamics architecture, tools, and integration patterns. Strong knowledge of Finance and Procurement business processes. Ability to translate functional requirements into practical technical solutions. Experience with testing, defect resolution, and deployment support. Strong problem-solving and troubleshooting abilities. Excellent communication skills with the ability to work effectively across technical and business teams. Ability to work both independently and within a team. Demonstrated leadership abilities, including the ability to take ownership and getting things done. High attention to detail and a disciplined approach to development quality. Familiarity with Microsoft 365 and broader Microsoft platform technologies. Awareness of AI-enabled business applications and automation opportunities desirable. Ability to manage multiple tasks effectively and meet deadlines. About Us Crear Group Ltd is a management consultancy focused on business transformation and growth. We help public and private sector organisations deliver complex change, streamline operations, and use data to improve decision-making. From strategy to delivery, we enable better customer outcomes, higher efficiency, lower costs, and sustainable results.
May 07, 2026
Job Description Job Title Developer - MS Dynamics Finance and Procurement Location At client office(s) in London or client sites as required, minimum 3 days per week. Start Date June 2026 Duration 12 months Experience At least seven (7) years working as a Developer within a large organisation, preferably within central government, defence, or other highly regulated environments. Must have demonstrable experience developing Microsoft Dynamics solutions, ideally across Finance and Procurement functions. Security Clearance Must be UK citizen. Previous security clearance of SC or over required. Do not apply if non-UK citizen. Key Responsibilities Designs, develops, configures, and supports the technical delivery of a major MS Dynamics programme, ensuring that build outputs are robust, maintainable, and aligned to the agreed solution architecture. Works closely with the architect, business analyst, testers, and wider delivery team to translate requirements into high-quality technical components. Supports the use of the latest Microsoft AI-enabled capabilities where appropriate to improve automation, user productivity, and process efficiency. Development and Configuration Develop and configure Microsoft Dynamics Finance and Procurement components in line with functional and technical requirements. Build high-quality solutions that are maintainable, scalable, and aligned to the target architecture. Implement customisations, extensions, workflows, forms, reports, and integrations as required. Ensure development work follows agreed coding standards, design principles, and delivery processes. Technical Implementation Translate functional and technical specifications into working system components. Work closely with the architect to ensure solutions are delivered in accordance with the approved design. Support integration of Microsoft Dynamics with other enterprise systems and data sources. Troubleshoot and resolve technical issues across development, test, and deployment environments. Finance and Procurement Support Develop solutions that support core Finance and Procurement business processes. Ensure technical build aligns with operational requirements, controls, and reporting needs. Work with business users and analysts to clarify requirements and validate technical outputs. Support the delivery of process improvements through efficient system configuration and automation. Testing and Quality Assurance Support unit testing, system testing, and defect resolution activities. Investigate and fix issues identified during testing and user acceptance. Ensure code quality, traceability, and adherence to development standards. Work collaboratively with testers and analysts to ensure that solutions meet business expectations. Integration and Data Build and support interfaces, data flows, and integrations across Microsoft Dynamics and connected systems. Assist in data preparation, conversion, validation, and reconciliation activities where required. Ensure technical solutions handle data securely, accurately, and efficiently. Support reporting and analytical outputs where technical development is required. Microsoft Dynamics and AI Capability Demonstrate strong practical knowledge of Microsoft Dynamics development, particularly in Finance and Procurement. Support the use of the latest Microsoft platform features, including AI-enabled capabilities where appropriate. Implement automation and productivity enhancements that improve user experience and reduce manual effort. Stay informed on emerging Microsoft Dynamics and AI features relevant to enterprise delivery. Deployment and Support Support release management, deployment activities, and transition into live operation. Assist with hypercare and post-go-live support, resolving issues in a timely manner. Contribute to documentation, knowledge transfer, and handover activities. Work proactively to ensure solutions are supportable by the client's operational teams. Qualifications Degree in computer science, engineering, information systems, or a related field. Proven experience of being a Developer within a large, complex programme for a large organisation. Demonstrable experience developing Microsoft Dynamics solutions, ideally in Finance and Procurement. Experience in defence, central government, or similarly regulated environments highly desirable. Competencies and Skills Required Strong technical development and configuration skills. Good understanding of Microsoft Dynamics architecture, tools, and integration patterns. Strong knowledge of Finance and Procurement business processes. Ability to translate functional requirements into practical technical solutions. Experience with testing, defect resolution, and deployment support. Strong problem-solving and troubleshooting abilities. Excellent communication skills with the ability to work effectively across technical and business teams. Ability to work both independently and within a team. Demonstrated leadership abilities, including the ability to take ownership and getting things done. High attention to detail and a disciplined approach to development quality. Familiarity with Microsoft 365 and broader Microsoft platform technologies. Awareness of AI-enabled business applications and automation opportunities desirable. Ability to manage multiple tasks effectively and meet deadlines. About Us Crear Group Ltd is a management consultancy focused on business transformation and growth. We help public and private sector organisations deliver complex change, streamline operations, and use data to improve decision-making. From strategy to delivery, we enable better customer outcomes, higher efficiency, lower costs, and sustainable results.
Dynamics 365 Developer - sought by leading pensions provider in London/Belfast - Hybrid - Contract Inside IR35 - umbrella Key Responsibilities Dynamics 365 Development & Configuration Design, configure, and customise Dynamics 365 (Sales) entities, forms, views, dashboards, and business process flows Extend platform capability through plugins, workflows, JavaScript, Power Platform components, and Azure integrations Define and implement best-fit technical solutions aligned to existing architecture and business processes Lead end-to-end development of Dynamics 365 CRM solutions Integration, Data & Environments Build and manage integrations with Microsoft 365, external systems, and APIs Support data migration, upgrades, and deployment activities across environments Implement and maintain security roles, permissions, and environment governance Manage solutions across the full application lifecycle (build, release, support) Delivery & Quality Work closely with Business Analysts and delivery teams to translate functional requirements into scalable, maintainable solutions Plan, estimate, design, develop, and implement solutions in line with agreed delivery plans Troubleshoot, optimise, and enhance existing CRM functionality Resolve complex technical issues while maintaining high engineering standards Adhere to quality assurance controls to improve solution quality and streamline releases Collaboration & Adoption Collaborate with business teams (e.g. Business Development, Marketing, Operations) to ensure solutions meet real operational needs Provide technical guidance and advice to colleagues and delivery partners Contribute to technical documentation, standards, and knowledge sharing Support Dynamics 365 adoption through well-engineered, user-focused solutions Continuously develop product and technology knowledge to ensure best-practice delivery Required Experience & Skills Essential Proven hands-on experience delivering Microsoft Dynamics 365 CE / Power Platform solutions Experience delivering Dynamics 365 migrations and upgrades , particularly within Dynamics Sales Strong understanding of the Microsoft technology stack Experience developing and configuring Dynamics workflows and business processes Hands-on experience building custom Dynamics 365 applications Experience working in Agile / DevOps delivery environments Strong communication and stakeholder collaboration skills Eligibility for Security Clearance Desirable Experience with Power Platform (Power Automate, Power Apps, Power BI) Experience with the wider Microsoft 365 ecosystem (SharePoint, Teams) Experience integrating Dynamics with APIs or third-party systems Experience using Azure DevOps for backlog, delivery, and release management Experience delivering enterprise-scale CRM solutions Ability to deliver technical training or enablement sessions Experience running developer forums, drop-in sessions, or capability-building initiatives Please apply within for further details - Matthew Holmes, Harvey Nash Always use these settings
May 05, 2026
Contractor
Dynamics 365 Developer - sought by leading pensions provider in London/Belfast - Hybrid - Contract Inside IR35 - umbrella Key Responsibilities Dynamics 365 Development & Configuration Design, configure, and customise Dynamics 365 (Sales) entities, forms, views, dashboards, and business process flows Extend platform capability through plugins, workflows, JavaScript, Power Platform components, and Azure integrations Define and implement best-fit technical solutions aligned to existing architecture and business processes Lead end-to-end development of Dynamics 365 CRM solutions Integration, Data & Environments Build and manage integrations with Microsoft 365, external systems, and APIs Support data migration, upgrades, and deployment activities across environments Implement and maintain security roles, permissions, and environment governance Manage solutions across the full application lifecycle (build, release, support) Delivery & Quality Work closely with Business Analysts and delivery teams to translate functional requirements into scalable, maintainable solutions Plan, estimate, design, develop, and implement solutions in line with agreed delivery plans Troubleshoot, optimise, and enhance existing CRM functionality Resolve complex technical issues while maintaining high engineering standards Adhere to quality assurance controls to improve solution quality and streamline releases Collaboration & Adoption Collaborate with business teams (e.g. Business Development, Marketing, Operations) to ensure solutions meet real operational needs Provide technical guidance and advice to colleagues and delivery partners Contribute to technical documentation, standards, and knowledge sharing Support Dynamics 365 adoption through well-engineered, user-focused solutions Continuously develop product and technology knowledge to ensure best-practice delivery Required Experience & Skills Essential Proven hands-on experience delivering Microsoft Dynamics 365 CE / Power Platform solutions Experience delivering Dynamics 365 migrations and upgrades , particularly within Dynamics Sales Strong understanding of the Microsoft technology stack Experience developing and configuring Dynamics workflows and business processes Hands-on experience building custom Dynamics 365 applications Experience working in Agile / DevOps delivery environments Strong communication and stakeholder collaboration skills Eligibility for Security Clearance Desirable Experience with Power Platform (Power Automate, Power Apps, Power BI) Experience with the wider Microsoft 365 ecosystem (SharePoint, Teams) Experience integrating Dynamics with APIs or third-party systems Experience using Azure DevOps for backlog, delivery, and release management Experience delivering enterprise-scale CRM solutions Ability to deliver technical training or enablement sessions Experience running developer forums, drop-in sessions, or capability-building initiatives Please apply within for further details - Matthew Holmes, Harvey Nash Always use these settings
Business Apps Dynamics Technology Lead Milton Keynes Hybrid Permanent Full time - 35 hours per week £65,000 - £85,000 Join the ICAEW At ICAEW, you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do-creating an exciting, forward-looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. Role Profile To provide technical leadership for ICAEW's Microsoft Dynamics 365 platform, ensuring scalable, secure, and sustainable solutions that support critical business processes and digital transformation goals. The Business Apps Dynamics Technology Leadis responsible for defining the technical architecture and implementation approach for Dynamics 365 solutions (e.g. Sales, Customer Service), mentoring engineers, ensuring alignment with architectural and data standards, and contributing to the strategic evolution of the Dynamics platform. Responsibilities include: Own the end-to-end technical design for Dynamics 365 implementations and enhancements, including data modelling, customisation, integrations, and security configuration. Guide and support development teams on Dynamics 365 configuration, customisation (e.g. JavaScript, Power Automate, Plugins), and Power Platform solutions. Collaborate with Integration and Data teams to ensure Dynamics is well-integrated with surrounding systems (e.g. ERP, web portals, data warehouse). Define and enforce Dynamics 365 development and configuration standards, naming conventions, and release processes. Work closely with Product Owners and Business Analysts to ensure user stories and backlog items are technically sound and delivery-ready. Provide technical coaching to internal developers and external partners working on Dynamics solutions. Candidate Profile Requirements include: Extensive experience in Microsoft Dynamics 365 solution development and configuration, with a recent role in a technical leadership role. Strong background in CRM architecture, Power Platform, and enterprise integration of Dynamics. Experience leading delivery across multiple Dynamics workstreams or modules in complex organisational settings. Dynamics 365 platform expertise - Deep understanding of configuration, customisation, workflows, Power Apps, Power Automate, plugins, and web resources. Solution design and architecture - Ability to define enterprise-scale solutions within Dynamics and across integrated systems. For the full role profile please click the document attached. Why work for us? We want you to enjoy your work and flourish in your role.Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect. We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development.Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption. Our employee benefits include: A substantial suite of training and development Flexible working arrangements A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plansWe are a disability confident employer. We reserve the right to close this vacancy earlier than the advertised closing date should we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment. We reserve the right to close this vacancy earlier than the advertised closing date if we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.
May 05, 2026
Full time
Business Apps Dynamics Technology Lead Milton Keynes Hybrid Permanent Full time - 35 hours per week £65,000 - £85,000 Join the ICAEW At ICAEW, you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do-creating an exciting, forward-looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. Role Profile To provide technical leadership for ICAEW's Microsoft Dynamics 365 platform, ensuring scalable, secure, and sustainable solutions that support critical business processes and digital transformation goals. The Business Apps Dynamics Technology Leadis responsible for defining the technical architecture and implementation approach for Dynamics 365 solutions (e.g. Sales, Customer Service), mentoring engineers, ensuring alignment with architectural and data standards, and contributing to the strategic evolution of the Dynamics platform. Responsibilities include: Own the end-to-end technical design for Dynamics 365 implementations and enhancements, including data modelling, customisation, integrations, and security configuration. Guide and support development teams on Dynamics 365 configuration, customisation (e.g. JavaScript, Power Automate, Plugins), and Power Platform solutions. Collaborate with Integration and Data teams to ensure Dynamics is well-integrated with surrounding systems (e.g. ERP, web portals, data warehouse). Define and enforce Dynamics 365 development and configuration standards, naming conventions, and release processes. Work closely with Product Owners and Business Analysts to ensure user stories and backlog items are technically sound and delivery-ready. Provide technical coaching to internal developers and external partners working on Dynamics solutions. Candidate Profile Requirements include: Extensive experience in Microsoft Dynamics 365 solution development and configuration, with a recent role in a technical leadership role. Strong background in CRM architecture, Power Platform, and enterprise integration of Dynamics. Experience leading delivery across multiple Dynamics workstreams or modules in complex organisational settings. Dynamics 365 platform expertise - Deep understanding of configuration, customisation, workflows, Power Apps, Power Automate, plugins, and web resources. Solution design and architecture - Ability to define enterprise-scale solutions within Dynamics and across integrated systems. For the full role profile please click the document attached. Why work for us? We want you to enjoy your work and flourish in your role.Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect. We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development.Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption. Our employee benefits include: A substantial suite of training and development Flexible working arrangements A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plansWe are a disability confident employer. We reserve the right to close this vacancy earlier than the advertised closing date should we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment. We reserve the right to close this vacancy earlier than the advertised closing date if we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.
Head of Business Applications - D365 CE Champion Wanted! Location: UK, remote Salary: Competitive + Bonus + Benefits Permanent | Full-Time Are you a strategic leader with deep expertise in Microsoft Dynamics 365 CE ? Do you thrive on driving digital transformation and leading high-performing teams? If so, we want to hear from you! Our client - a forward-thinking, enterprise-level organisation - is seeking a Head of Business Applications to lead the evolution of their business systems landscape, with a particular focus on D365 Customer Engagement . This is a pivotal role where you'll shape the future of customer experience, sales, and service platforms across the business. The Role: As Head of Business Applications, you will: Own the vision, strategy, and roadmap for all business applications, with a core focus on D365 CE . Lead a team of functional consultants, developers, and analysts to deliver scalable, user-centric solutions. Partner with senior stakeholders across Sales, Marketing, and Customer Service to align technology with business goals. Oversee system governance, change management, and continuous improvement initiatives. Drive innovation through integration, automation, and data-driven decision-making. What We're Looking For: Proven leadership in managing enterprise business applications, especially Microsoft Dynamics 365 CE (Sales, Customer Service, Marketing). Strong understanding of Power Platform, Azure integrations, and data architecture. Experience in leading cross-functional teams and managing third-party vendors. Strategic mindset with hands-on delivery capability. Excellent stakeholder engagement and communication skills. Why Apply? Join a business committed to digital excellence and customer-centric innovation. Influence at a senior level and shape the future of business systems. Work in a collaborative, agile environment with real investment in technology. Competitive package, flexible working, and career progression opportunities.
Oct 02, 2025
Full time
Head of Business Applications - D365 CE Champion Wanted! Location: UK, remote Salary: Competitive + Bonus + Benefits Permanent | Full-Time Are you a strategic leader with deep expertise in Microsoft Dynamics 365 CE ? Do you thrive on driving digital transformation and leading high-performing teams? If so, we want to hear from you! Our client - a forward-thinking, enterprise-level organisation - is seeking a Head of Business Applications to lead the evolution of their business systems landscape, with a particular focus on D365 Customer Engagement . This is a pivotal role where you'll shape the future of customer experience, sales, and service platforms across the business. The Role: As Head of Business Applications, you will: Own the vision, strategy, and roadmap for all business applications, with a core focus on D365 CE . Lead a team of functional consultants, developers, and analysts to deliver scalable, user-centric solutions. Partner with senior stakeholders across Sales, Marketing, and Customer Service to align technology with business goals. Oversee system governance, change management, and continuous improvement initiatives. Drive innovation through integration, automation, and data-driven decision-making. What We're Looking For: Proven leadership in managing enterprise business applications, especially Microsoft Dynamics 365 CE (Sales, Customer Service, Marketing). Strong understanding of Power Platform, Azure integrations, and data architecture. Experience in leading cross-functional teams and managing third-party vendors. Strategic mindset with hands-on delivery capability. Excellent stakeholder engagement and communication skills. Why Apply? Join a business committed to digital excellence and customer-centric innovation. Influence at a senior level and shape the future of business systems. Work in a collaborative, agile environment with real investment in technology. Competitive package, flexible working, and career progression opportunities.
A large, well-respected organisation are looking for a Lead Business Systems Analyst to support on one of their transformation programmes to upgrade its AX Dynamics ERP estate to a new landscape. You will directly be supporting the Head of Applications and be a vital part of the Business Applications team. This is a permanent role. Your New Role In this role, you will manage the Business Applications team as part of the Microsoft Dynamics AX upgrade. You will coordinate with the IT function to ensure service continuity for Business Systems. Experience across Microsoft Dynamics AX, implementation, troubleshooting and overall support experience. Responsibilities will include conducting root cause analysis, resolve issues, and implement preventive measures to address data, application code, and user-generated system issues. You will also obtain, understand, translate, and document solution requirements to achieve the desired outcomes. What you'll need to succeed Experience with supporting enterprise and desktop applications: Microsoft D365, AX 2012, Workday HR, Asset Management Software, Beacon CRM SharePoint and DocuSign configuration and administration, Security administration for Opas, D365 CRM, FirstClass, Opera, NG Working with and an understanding of 3rd Party Application Integrations / Interfaces and 3rd Party suppliers Proven significant experience with troubleshooting methodologies, and issue resolution techniques. Able to develop and interpret technical documentation. The ability to lead and develop a team of up to 10 technical specialists while working collaboratively with business and IT stakeholders. What you'll get in return Salary £60,000 Remote 26 days' annual leave plus Bank Holidays Outstanding pension scheme (contributions of up to 16% of basic salary) Life assurance Health and dental cashplan What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Sophia Redpath now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Sep 27, 2025
Full time
A large, well-respected organisation are looking for a Lead Business Systems Analyst to support on one of their transformation programmes to upgrade its AX Dynamics ERP estate to a new landscape. You will directly be supporting the Head of Applications and be a vital part of the Business Applications team. This is a permanent role. Your New Role In this role, you will manage the Business Applications team as part of the Microsoft Dynamics AX upgrade. You will coordinate with the IT function to ensure service continuity for Business Systems. Experience across Microsoft Dynamics AX, implementation, troubleshooting and overall support experience. Responsibilities will include conducting root cause analysis, resolve issues, and implement preventive measures to address data, application code, and user-generated system issues. You will also obtain, understand, translate, and document solution requirements to achieve the desired outcomes. What you'll need to succeed Experience with supporting enterprise and desktop applications: Microsoft D365, AX 2012, Workday HR, Asset Management Software, Beacon CRM SharePoint and DocuSign configuration and administration, Security administration for Opas, D365 CRM, FirstClass, Opera, NG Working with and an understanding of 3rd Party Application Integrations / Interfaces and 3rd Party suppliers Proven significant experience with troubleshooting methodologies, and issue resolution techniques. Able to develop and interpret technical documentation. The ability to lead and develop a team of up to 10 technical specialists while working collaboratively with business and IT stakeholders. What you'll get in return Salary £60,000 Remote 26 days' annual leave plus Bank Holidays Outstanding pension scheme (contributions of up to 16% of basic salary) Life assurance Health and dental cashplan What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Sophia Redpath now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
