Finance Business Partner Reference: APR Location: Flexible in UK - However this role will include travel in the UK to meetings and to Sandy, Bedfordshire. Contract: 12 months, Fixed-Term Hours: Full-Time, 37.5 hours per week Salary: £45,644.00 - £48,732.00 Per Annum Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave Our client is one of the UK's most respected conservation charities for the conservation of birds and nature. As an employee, you will be helping to save nature every time you go to work. If you have a passion for nature and conservation this could be your ideal role, there's never been a more important time to protect our wildlife and wild places. The organisation is seeking an excellent qualified accountant to join their Financial Planning and Reporting team, as a Finance Business Partner, supporting colleagues in the UK Countries Directorate more specifically for Scotland, Wales, and Northern Ireland (though you do not need to live in any of those locations). This is a key role working directly with the organisation's conservation delivery and their reserves network areas, all with individual characteristics and skills requirements. What's the role about? As a Finance Business Partner you will work proactively with senior colleagues to provide an added-value service of financial support to the UK Countries Directorate. In addition to a strong management accounting background, you will understand the difference that can be made through strong business partnering relationships and be confident in building those relationships. You will gain the respect and confidence of the colleagues you support through strong communication skills (written and oral) and your ability to constructively challenge ideas and plans. You will add value through gaining an intimate understanding of the Directorate that you partner, together with contributing to business performance and the requirements of the finance function with the charity's need. You will be a fully qualified accountant with up-to-date technical knowledge and a desire to progress in your profession. The employer will want the successful candidate to influence change and use their skill set to further drive the organisation's objectives forward. You will also be comfortable working under pressure, to tight deadlines, and interacting with people at all levels within the organisation. Essential skills, knowledge and experience: Fully qualified accountant (ICAEW, ACCA, ICAS, CIMA, or equivalent professional body) Sound knowledge of technical accounting legislation Ability to act as a critical-friend to senior management balancing challenge and support. Develop effective working relationships that influence and challenge senior management teams, so that the role of the Finance Business Partner is an integral and valued part of the organisation Ability to influence decision makers through sound logic, diplomacy and assertiveness, with the ability to convey appropriate financial messages to various audiences Ability to evaluate incomplete and complex financial information, to develop and consider a range of possible options and make a judgement as to the recommended course of action Excellent communication (written and oral), coaching, mentoring, presentation and training skills Ability to ascertain financial trends and calculate the impact of them on the organisation under various scenarios Working in cross-functional teams to provide transformational advice on new initiatives, investment appraisals/organisational restructures/matters of risk and control design effective mitigation strategies, in order to support effective decision making Build capability and knowledge in managers so that they can effectively manage their budgets through effective financial information, support and advice Working with the all finance teams, to implement new Finance initiatives, ensuring the highest level of customer service and procedures are continuously reviewed so that the service is business focused in the delivery of objectives with an expert knowledge of your client area. Desirable skills, knowledge and experience: Experience of forecasting and planning in a dynamic environment Experience of delivering transformation change Delivery of coaching and training of financial matters to non financial colleagues Experience of annual accounts preparation Knowledge of charity finance matters. Additional information: The role is a hybrid position that will require travel in the UK including to the organisation's Finance Department in Sandy Bedfordshire, and to attend meetings in the support of your team, department and directorate. This is a 12 month Fixed-Term role for 37.5 hours per week. The employer reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term. Closing date: 23:59, Sunday, 24th May 2026 Our client will be reviewing applications and conducting interviews on an ongoing basis throughout the advertising period. N.B. They reserve the right to close the advertisement early should a suitable candidate be found. Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). The employer is committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve their vision of creating a world richer in nature, they need more people, and more diverse people, on nature's side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, they are particularly interested in receiving your application. The organisation is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. As part of this application, you will be asked to provide a copy of your CV and complete an application form where you will have the opportunity to tell the employer how you meet the criteria set above. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload. No agencies please.
May 02, 2026
Full time
Finance Business Partner Reference: APR Location: Flexible in UK - However this role will include travel in the UK to meetings and to Sandy, Bedfordshire. Contract: 12 months, Fixed-Term Hours: Full-Time, 37.5 hours per week Salary: £45,644.00 - £48,732.00 Per Annum Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave Our client is one of the UK's most respected conservation charities for the conservation of birds and nature. As an employee, you will be helping to save nature every time you go to work. If you have a passion for nature and conservation this could be your ideal role, there's never been a more important time to protect our wildlife and wild places. The organisation is seeking an excellent qualified accountant to join their Financial Planning and Reporting team, as a Finance Business Partner, supporting colleagues in the UK Countries Directorate more specifically for Scotland, Wales, and Northern Ireland (though you do not need to live in any of those locations). This is a key role working directly with the organisation's conservation delivery and their reserves network areas, all with individual characteristics and skills requirements. What's the role about? As a Finance Business Partner you will work proactively with senior colleagues to provide an added-value service of financial support to the UK Countries Directorate. In addition to a strong management accounting background, you will understand the difference that can be made through strong business partnering relationships and be confident in building those relationships. You will gain the respect and confidence of the colleagues you support through strong communication skills (written and oral) and your ability to constructively challenge ideas and plans. You will add value through gaining an intimate understanding of the Directorate that you partner, together with contributing to business performance and the requirements of the finance function with the charity's need. You will be a fully qualified accountant with up-to-date technical knowledge and a desire to progress in your profession. The employer will want the successful candidate to influence change and use their skill set to further drive the organisation's objectives forward. You will also be comfortable working under pressure, to tight deadlines, and interacting with people at all levels within the organisation. Essential skills, knowledge and experience: Fully qualified accountant (ICAEW, ACCA, ICAS, CIMA, or equivalent professional body) Sound knowledge of technical accounting legislation Ability to act as a critical-friend to senior management balancing challenge and support. Develop effective working relationships that influence and challenge senior management teams, so that the role of the Finance Business Partner is an integral and valued part of the organisation Ability to influence decision makers through sound logic, diplomacy and assertiveness, with the ability to convey appropriate financial messages to various audiences Ability to evaluate incomplete and complex financial information, to develop and consider a range of possible options and make a judgement as to the recommended course of action Excellent communication (written and oral), coaching, mentoring, presentation and training skills Ability to ascertain financial trends and calculate the impact of them on the organisation under various scenarios Working in cross-functional teams to provide transformational advice on new initiatives, investment appraisals/organisational restructures/matters of risk and control design effective mitigation strategies, in order to support effective decision making Build capability and knowledge in managers so that they can effectively manage their budgets through effective financial information, support and advice Working with the all finance teams, to implement new Finance initiatives, ensuring the highest level of customer service and procedures are continuously reviewed so that the service is business focused in the delivery of objectives with an expert knowledge of your client area. Desirable skills, knowledge and experience: Experience of forecasting and planning in a dynamic environment Experience of delivering transformation change Delivery of coaching and training of financial matters to non financial colleagues Experience of annual accounts preparation Knowledge of charity finance matters. Additional information: The role is a hybrid position that will require travel in the UK including to the organisation's Finance Department in Sandy Bedfordshire, and to attend meetings in the support of your team, department and directorate. This is a 12 month Fixed-Term role for 37.5 hours per week. The employer reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term. Closing date: 23:59, Sunday, 24th May 2026 Our client will be reviewing applications and conducting interviews on an ongoing basis throughout the advertising period. N.B. They reserve the right to close the advertisement early should a suitable candidate be found. Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). The employer is committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve their vision of creating a world richer in nature, they need more people, and more diverse people, on nature's side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, they are particularly interested in receiving your application. The organisation is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. As part of this application, you will be asked to provide a copy of your CV and complete an application form where you will have the opportunity to tell the employer how you meet the criteria set above. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload. No agencies please.
The role is offered on a part time basis, 2/3 days per week. THE COMPANY Our client is a boutique media company working within the international TV sector. THE ROLE As Finance Director, you will take financial and accounting control of the company's accounts. Key responsibilities: Lead the company's financial strategy and provide clear, data driven insight to senior leadership. Oversee budgeting, forecasting, reporting and ensure strong financial governance. Partner with internal teams to evaluate costs, pricing and revenue opportunities. Manage cash flow, working capital and financial risk across the organisation. Present financial performance and recommendations to the Board and external stakeholders. Lead and develop a Finance Manager while promoting financial understanding across the business. The role is offered on a part time basis, three days per week. THE PERSON With significant experience in a senior finance role within the media industry, you will have the strategic capability to lead financial planning, reporting and governance in a fast moving, commercially driven environment. You'll bring strong analytical skills, the ability to translate complex financial data into clear insight, and the confidence to influence senior leaders and support decision making across the company. You will also have a deep understanding of content revenue models and contract structures, alongside proven experience managing cash flow, working capital and financial risk. As an effective leader, you'll be skilled at building financial literacy across the organisation and representing the business with credibility to the Board, investors and external partners. NEXT STEP If your skills & experience fit the above requirements and you would like to talk to us about this role, please apply online attaching your CV in WORD format. WHAT TO EXPECT Searchlight only advertises active roles Your details will be sent directly to the Consultant who is handling this role We aim to respond to candidates within 14 days. If this role isn't quite right, but you would like us to have your CV on file, please send it to . Searchlight strives to promote equal opportunities for all. We welcome applications regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. To learn more about Searchlight, see: .
May 02, 2026
Full time
The role is offered on a part time basis, 2/3 days per week. THE COMPANY Our client is a boutique media company working within the international TV sector. THE ROLE As Finance Director, you will take financial and accounting control of the company's accounts. Key responsibilities: Lead the company's financial strategy and provide clear, data driven insight to senior leadership. Oversee budgeting, forecasting, reporting and ensure strong financial governance. Partner with internal teams to evaluate costs, pricing and revenue opportunities. Manage cash flow, working capital and financial risk across the organisation. Present financial performance and recommendations to the Board and external stakeholders. Lead and develop a Finance Manager while promoting financial understanding across the business. The role is offered on a part time basis, three days per week. THE PERSON With significant experience in a senior finance role within the media industry, you will have the strategic capability to lead financial planning, reporting and governance in a fast moving, commercially driven environment. You'll bring strong analytical skills, the ability to translate complex financial data into clear insight, and the confidence to influence senior leaders and support decision making across the company. You will also have a deep understanding of content revenue models and contract structures, alongside proven experience managing cash flow, working capital and financial risk. As an effective leader, you'll be skilled at building financial literacy across the organisation and representing the business with credibility to the Board, investors and external partners. NEXT STEP If your skills & experience fit the above requirements and you would like to talk to us about this role, please apply online attaching your CV in WORD format. WHAT TO EXPECT Searchlight only advertises active roles Your details will be sent directly to the Consultant who is handling this role We aim to respond to candidates within 14 days. If this role isn't quite right, but you would like us to have your CV on file, please send it to . Searchlight strives to promote equal opportunities for all. We welcome applications regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. To learn more about Searchlight, see: .
Who we are GlobalData is a specialist information services business helping clients decode the future, make better decisions and reach more customers. Through our data, expert analysis and innovative solutions, we provide intelligence across the world s largest industries to companies, governments and industry professionals. Formed in 2016 through the combination of multiple specialist firms, we are now a fully integrated global platform with 3,500+ colleagues across 20+ industries, supporting over 5,000 customers worldwide. Why join GlobalData? We are at a pivotal stage of growth, supported by recent investment and ambitious plans. It s a fast-paced, entrepreneurial environment where collaboration drives success, and where curious, ambitious individuals can make a real impact as we continue to scale our Healthcare division globally. The role As Customer Success Team Lead, you will own the critical first 12 months of every new GlobalData Healthcare customer relationship - the period most predictive of long-term retention, NPS, and expansion. You will be responsible for designing and delivering a best-in-class onboarding experience that drives rapid time-to-value, strong product adoption, and high customer satisfaction from day one. Leading a team focused on early-stage customer success, you will manage the global 1st year renewal cohort, ensuring structured onboarding, strong engagement, and proactive renewal management. What you ll be doing Onboarding Programme Design & Delivery Design and own the GlobalData Healthcare onboarding programme from contract signature through to 90-day and 6-month milestones Build structured onboarding playbooks across customer segments to ensure consistent, measurable time-to-value Manage onboarding health score frameworks (via Planhat), tracking adoption, engagement and usage signals Lead a team responsible for 1st year customer success delivery across North America and EMEA Develop onboarding content, training materials and self-serve resources in collaboration with Marketing, Product, R&A and Account Management 1st Year Renewal Ownership Own and deliver against global 1st year renewal targets Build and manage the renewal calendar, ensuring proactive engagement 90+ days ahead of renewal Partner with Commercial teams on renewal strategy, upsell opportunities and multi-year deal positioning Implement early warning systems for churn risk using usage data, LOR scores and CSAT indicators Usage Engagement & Value Realisation Drive product adoption and improve login/usage across new customers Partner with Analytics to identify trends, under-utilisation and opportunities for re-engagement Continuously improve the customer journey from onboarding through first renewal Build and manage a structured Voice of Customer programme, capturing NPS and CSAT at key milestones Team Leadership & Operations Lead, coach and develop the onboarding team, setting clear KPIs and performance expectations Work closely with Commercial Directors to ensure alignment across customer lifecycle Manage Planhat workflows and automation to ensure every account is actively tracked from day one Report on performance, including renewal forecasts, churn risk and NPS trends to senior stakeholders What we re looking for Essential Experience 5+ years in Customer Success or Onboarding, with experience designing scalable onboarding programmes Proven track record of improving early-stage retention and product adoption in a B2B SaaS or data environment Experience managing and developing Customer Success or onboarding teams Strong analytical capability, including forecasting, cohort analysis and usage tracking Excellent project management skills with the ability to manage multiple priorities Desirable Experience Experience with tools such as Planhat, Gainsight or similar platforms Background in healthcare, life sciences or data/intelligence sectors Familiarity with customer journey mapping and customer experience design Personal Attributes Customer-focused with a strong sense of ownership over customer outcomes Structured and process-driven, with the ability to scale programmes effectively Data-led decision maker, using insights to drive action Strong coaching and leadership capability Collaborative, working cross-functionally to remove barriers and improve outcomes Able to operate with pace and urgency, particularly within the first 90 days of the customer lifecycle In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
May 02, 2026
Full time
Who we are GlobalData is a specialist information services business helping clients decode the future, make better decisions and reach more customers. Through our data, expert analysis and innovative solutions, we provide intelligence across the world s largest industries to companies, governments and industry professionals. Formed in 2016 through the combination of multiple specialist firms, we are now a fully integrated global platform with 3,500+ colleagues across 20+ industries, supporting over 5,000 customers worldwide. Why join GlobalData? We are at a pivotal stage of growth, supported by recent investment and ambitious plans. It s a fast-paced, entrepreneurial environment where collaboration drives success, and where curious, ambitious individuals can make a real impact as we continue to scale our Healthcare division globally. The role As Customer Success Team Lead, you will own the critical first 12 months of every new GlobalData Healthcare customer relationship - the period most predictive of long-term retention, NPS, and expansion. You will be responsible for designing and delivering a best-in-class onboarding experience that drives rapid time-to-value, strong product adoption, and high customer satisfaction from day one. Leading a team focused on early-stage customer success, you will manage the global 1st year renewal cohort, ensuring structured onboarding, strong engagement, and proactive renewal management. What you ll be doing Onboarding Programme Design & Delivery Design and own the GlobalData Healthcare onboarding programme from contract signature through to 90-day and 6-month milestones Build structured onboarding playbooks across customer segments to ensure consistent, measurable time-to-value Manage onboarding health score frameworks (via Planhat), tracking adoption, engagement and usage signals Lead a team responsible for 1st year customer success delivery across North America and EMEA Develop onboarding content, training materials and self-serve resources in collaboration with Marketing, Product, R&A and Account Management 1st Year Renewal Ownership Own and deliver against global 1st year renewal targets Build and manage the renewal calendar, ensuring proactive engagement 90+ days ahead of renewal Partner with Commercial teams on renewal strategy, upsell opportunities and multi-year deal positioning Implement early warning systems for churn risk using usage data, LOR scores and CSAT indicators Usage Engagement & Value Realisation Drive product adoption and improve login/usage across new customers Partner with Analytics to identify trends, under-utilisation and opportunities for re-engagement Continuously improve the customer journey from onboarding through first renewal Build and manage a structured Voice of Customer programme, capturing NPS and CSAT at key milestones Team Leadership & Operations Lead, coach and develop the onboarding team, setting clear KPIs and performance expectations Work closely with Commercial Directors to ensure alignment across customer lifecycle Manage Planhat workflows and automation to ensure every account is actively tracked from day one Report on performance, including renewal forecasts, churn risk and NPS trends to senior stakeholders What we re looking for Essential Experience 5+ years in Customer Success or Onboarding, with experience designing scalable onboarding programmes Proven track record of improving early-stage retention and product adoption in a B2B SaaS or data environment Experience managing and developing Customer Success or onboarding teams Strong analytical capability, including forecasting, cohort analysis and usage tracking Excellent project management skills with the ability to manage multiple priorities Desirable Experience Experience with tools such as Planhat, Gainsight or similar platforms Background in healthcare, life sciences or data/intelligence sectors Familiarity with customer journey mapping and customer experience design Personal Attributes Customer-focused with a strong sense of ownership over customer outcomes Structured and process-driven, with the ability to scale programmes effectively Data-led decision maker, using insights to drive action Strong coaching and leadership capability Collaborative, working cross-functionally to remove barriers and improve outcomes Able to operate with pace and urgency, particularly within the first 90 days of the customer lifecycle In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Description As Head of Commercial in you will be a key member of the Leadership Team, driving business growth and operational excellence. You will lead a high-performing team and focus on commercial strategy, margin improvement, and building strong client and stakeholder relationships. With a deep understanding of the utilities collaborating with the Contract Director, supply chain, and customers to deliver high standards of service. Key Responsibilities Contract Procurement & Negotiation: Oversee procurement with contract stakeholders, ensuring alignment with commercial goals, especially with Local Delivery Partners (LDPs). Contract Performance Monitoring: Track contract performance against KPIs, ensuring financial and operational targets are met. Stakeholder & Supply Chain Collaboration: Foster collaboration to improve performance and customer satisfaction. Leadership & Direction: Guide and support contract-wide staff, ensuring alignment with business objectives. Budget & Risk Management: Manage internal and client budgets, and proactively address contractual risks. Operational Process Improvement: Continuously refine processes to enhance contract performance and profitability. Subcontractor Management: Maintain strong relationships with subcontractors and LDPs, ensuring compliance. Governance & Compliance: Ensure adherence to regulatory frameworks, including safety and environmental standards. Experience and Qualifications Behavioural Competencies Client-Centric Focus: Strengthen client relationships while maintaining commercial conditions. Communication & Negotiation: Strong interpersonal and negotiation skills to achieve business outcomes. Leadership & Accountability: Lead by example, ensuring ownership of commercial outcomes. Problem Solving: Develop data-driven, practical solutions to challenges. Adaptability & Change Management: Embrace and guide teams through change. Innovation & Continuous Improvement: Cultivate a culture of innovation and performance enhancement. Strategic Thinking: Set clear, measurable goals aligned with broader business and client objectives. Key Experience Subcontractor & Team Leadership: Proven management of subcontractors and multidisciplinary teams. High-Volume Contract Management: Experience with large-scale contracts, ensuring financial and operational efficiency. Financial & Contractual Oversight: Skilled in cost value reconciliations, profit and loss management, and risk mitigation. Stakeholder Relationship Development: Strong track record in managing senior relationships. Performance Improvement: Ability to identify and address operational and process gaps. Technical Competencies RICS Qualification: Desirable but not essential. NEC4 Contract Experience: Essential. This role offers an exciting opportunity for a commercially driven leader to drive growth, innovation, and performance. Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About LittlewoodAt Littlewood Group we are a leading force in the UK's security, fencing, and barrier industry, recognised for designing, building, and installing some of the largest and most intricate projects across the country. From initial design and consultation to the final installation, we offer tailored services including planning, engineering, bespoke designs, and ongoing support. Our team works hand-in-hand with clients to ensure the highest standards of safety, reliability, and operational efficiency throughout the entire process. Whether in the field or behind the scenes, our team plays a key role in executing complex security projects that protect people and property. We pride ourselves on fostering a dynamic and collaborative work environment where professional development, teamwork, and job satisfaction are paramount. If you're looking for a rewarding career with real impact, Littlewood is the place for you.
May 02, 2026
Full time
Description As Head of Commercial in you will be a key member of the Leadership Team, driving business growth and operational excellence. You will lead a high-performing team and focus on commercial strategy, margin improvement, and building strong client and stakeholder relationships. With a deep understanding of the utilities collaborating with the Contract Director, supply chain, and customers to deliver high standards of service. Key Responsibilities Contract Procurement & Negotiation: Oversee procurement with contract stakeholders, ensuring alignment with commercial goals, especially with Local Delivery Partners (LDPs). Contract Performance Monitoring: Track contract performance against KPIs, ensuring financial and operational targets are met. Stakeholder & Supply Chain Collaboration: Foster collaboration to improve performance and customer satisfaction. Leadership & Direction: Guide and support contract-wide staff, ensuring alignment with business objectives. Budget & Risk Management: Manage internal and client budgets, and proactively address contractual risks. Operational Process Improvement: Continuously refine processes to enhance contract performance and profitability. Subcontractor Management: Maintain strong relationships with subcontractors and LDPs, ensuring compliance. Governance & Compliance: Ensure adherence to regulatory frameworks, including safety and environmental standards. Experience and Qualifications Behavioural Competencies Client-Centric Focus: Strengthen client relationships while maintaining commercial conditions. Communication & Negotiation: Strong interpersonal and negotiation skills to achieve business outcomes. Leadership & Accountability: Lead by example, ensuring ownership of commercial outcomes. Problem Solving: Develop data-driven, practical solutions to challenges. Adaptability & Change Management: Embrace and guide teams through change. Innovation & Continuous Improvement: Cultivate a culture of innovation and performance enhancement. Strategic Thinking: Set clear, measurable goals aligned with broader business and client objectives. Key Experience Subcontractor & Team Leadership: Proven management of subcontractors and multidisciplinary teams. High-Volume Contract Management: Experience with large-scale contracts, ensuring financial and operational efficiency. Financial & Contractual Oversight: Skilled in cost value reconciliations, profit and loss management, and risk mitigation. Stakeholder Relationship Development: Strong track record in managing senior relationships. Performance Improvement: Ability to identify and address operational and process gaps. Technical Competencies RICS Qualification: Desirable but not essential. NEC4 Contract Experience: Essential. This role offers an exciting opportunity for a commercially driven leader to drive growth, innovation, and performance. Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About LittlewoodAt Littlewood Group we are a leading force in the UK's security, fencing, and barrier industry, recognised for designing, building, and installing some of the largest and most intricate projects across the country. From initial design and consultation to the final installation, we offer tailored services including planning, engineering, bespoke designs, and ongoing support. Our team works hand-in-hand with clients to ensure the highest standards of safety, reliability, and operational efficiency throughout the entire process. Whether in the field or behind the scenes, our team plays a key role in executing complex security projects that protect people and property. We pride ourselves on fostering a dynamic and collaborative work environment where professional development, teamwork, and job satisfaction are paramount. If you're looking for a rewarding career with real impact, Littlewood is the place for you.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Dartford, Kent - covering London & Southeast Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 02, 2026
Full time
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Dartford, Kent - covering London & Southeast Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Description As Head of Commercial in you will be a key member of the Leadership Team, driving business growth and operational excellence. You will lead a high-performing team and focus on commercial strategy, margin improvement, and building strong client and stakeholder relationships. With a deep understanding of the utilities collaborating with the Contract Director, supply chain, and customers to deliver high standards of service. Key Responsibilities Contract Procurement & Negotiation: Oversee procurement with contract stakeholders, ensuring alignment with commercial goals, especially with Local Delivery Partners (LDPs). Contract Performance Monitoring: Track contract performance against KPIs, ensuring financial and operational targets are met. Stakeholder & Supply Chain Collaboration: Foster collaboration to improve performance and customer satisfaction. Leadership & Direction: Guide and support contract-wide staff, ensuring alignment with business objectives. Budget & Risk Management: Manage internal and client budgets, and proactively address contractual risks. Operational Process Improvement: Continuously refine processes to enhance contract performance and profitability. Subcontractor Management: Maintain strong relationships with subcontractors and LDPs, ensuring compliance. Governance & Compliance: Ensure adherence to regulatory frameworks, including safety and environmental standards. Experience and Qualifications Behavioural Competencies Client-Centric Focus: Strengthen client relationships while maintaining commercial conditions. Communication & Negotiation: Strong interpersonal and negotiation skills to achieve business outcomes. Leadership & Accountability: Lead by example, ensuring ownership of commercial outcomes. Problem Solving: Develop data-driven, practical solutions to challenges. Adaptability & Change Management: Embrace and guide teams through change. Innovation & Continuous Improvement: Cultivate a culture of innovation and performance enhancement. Strategic Thinking: Set clear, measurable goals aligned with broader business and client objectives. Key Experience Subcontractor & Team Leadership: Proven management of subcontractors and multidisciplinary teams. High-Volume Contract Management: Experience with large-scale contracts, ensuring financial and operational efficiency. Financial & Contractual Oversight: Skilled in cost value reconciliations, profit and loss management, and risk mitigation. Stakeholder Relationship Development: Strong track record in managing senior relationships. Performance Improvement: Ability to identify and address operational and process gaps. Technical Competencies RICS Qualification: Desirable but not essential. NEC4 Contract Experience: Essential. This role offers an exciting opportunity for a commercially driven leader to drive growth, innovation, and performance. Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About LittlewoodAt Littlewood Group we are a leading force in the UK's security, fencing, and barrier industry, recognised for designing, building, and installing some of the largest and most intricate projects across the country. From initial design and consultation to the final installation, we offer tailored services including planning, engineering, bespoke designs, and ongoing support. Our team works hand-in-hand with clients to ensure the highest standards of safety, reliability, and operational efficiency throughout the entire process. Whether in the field or behind the scenes, our team plays a key role in executing complex security projects that protect people and property. We pride ourselves on fostering a dynamic and collaborative work environment where professional development, teamwork, and job satisfaction are paramount. If you're looking for a rewarding career with real impact, Littlewood is the place for you.
May 02, 2026
Full time
Description As Head of Commercial in you will be a key member of the Leadership Team, driving business growth and operational excellence. You will lead a high-performing team and focus on commercial strategy, margin improvement, and building strong client and stakeholder relationships. With a deep understanding of the utilities collaborating with the Contract Director, supply chain, and customers to deliver high standards of service. Key Responsibilities Contract Procurement & Negotiation: Oversee procurement with contract stakeholders, ensuring alignment with commercial goals, especially with Local Delivery Partners (LDPs). Contract Performance Monitoring: Track contract performance against KPIs, ensuring financial and operational targets are met. Stakeholder & Supply Chain Collaboration: Foster collaboration to improve performance and customer satisfaction. Leadership & Direction: Guide and support contract-wide staff, ensuring alignment with business objectives. Budget & Risk Management: Manage internal and client budgets, and proactively address contractual risks. Operational Process Improvement: Continuously refine processes to enhance contract performance and profitability. Subcontractor Management: Maintain strong relationships with subcontractors and LDPs, ensuring compliance. Governance & Compliance: Ensure adherence to regulatory frameworks, including safety and environmental standards. Experience and Qualifications Behavioural Competencies Client-Centric Focus: Strengthen client relationships while maintaining commercial conditions. Communication & Negotiation: Strong interpersonal and negotiation skills to achieve business outcomes. Leadership & Accountability: Lead by example, ensuring ownership of commercial outcomes. Problem Solving: Develop data-driven, practical solutions to challenges. Adaptability & Change Management: Embrace and guide teams through change. Innovation & Continuous Improvement: Cultivate a culture of innovation and performance enhancement. Strategic Thinking: Set clear, measurable goals aligned with broader business and client objectives. Key Experience Subcontractor & Team Leadership: Proven management of subcontractors and multidisciplinary teams. High-Volume Contract Management: Experience with large-scale contracts, ensuring financial and operational efficiency. Financial & Contractual Oversight: Skilled in cost value reconciliations, profit and loss management, and risk mitigation. Stakeholder Relationship Development: Strong track record in managing senior relationships. Performance Improvement: Ability to identify and address operational and process gaps. Technical Competencies RICS Qualification: Desirable but not essential. NEC4 Contract Experience: Essential. This role offers an exciting opportunity for a commercially driven leader to drive growth, innovation, and performance. Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About LittlewoodAt Littlewood Group we are a leading force in the UK's security, fencing, and barrier industry, recognised for designing, building, and installing some of the largest and most intricate projects across the country. From initial design and consultation to the final installation, we offer tailored services including planning, engineering, bespoke designs, and ongoing support. Our team works hand-in-hand with clients to ensure the highest standards of safety, reliability, and operational efficiency throughout the entire process. Whether in the field or behind the scenes, our team plays a key role in executing complex security projects that protect people and property. We pride ourselves on fostering a dynamic and collaborative work environment where professional development, teamwork, and job satisfaction are paramount. If you're looking for a rewarding career with real impact, Littlewood is the place for you.
My Local Government client is looking to recruit a Group Accountant, with a focused on technical accounting, to join the team on a permanent basis. Reporting into the Finance Manager your role will include: Support the Co-ordination of budgets, medium term financial plan, service plans & annual accounts closure in accordance with fixed timescales & processes for the whole of the council and at other times as required by clients. In accordance with agreed timetables/deadlines manage the accurate & timely completion of grant claims, government & other returns, publications & research to internal/external clients. Liaise with and provide financial advice & training to directors, heads of service and budget holders. On an ad-hoc basis be a member on tender evaluation & grant panels. To identify which bid offers the most economically advantageous proposal for the council based on the criteria specified in the relevant documentation and ensure the financial implications are fully understood at the outset. To immediately advise the Finance Manager/Business Partner, Head of Finance and/or Director of Finance on any issue that could affect the discharge of the statutory duties of the s151 officer. This is a permanent role with 1 day a week in the office. To be considered for the role you will need to ideally be a fully qualified accountant with previous local government experience. The salary on offer is circa 50,000.
May 02, 2026
Full time
My Local Government client is looking to recruit a Group Accountant, with a focused on technical accounting, to join the team on a permanent basis. Reporting into the Finance Manager your role will include: Support the Co-ordination of budgets, medium term financial plan, service plans & annual accounts closure in accordance with fixed timescales & processes for the whole of the council and at other times as required by clients. In accordance with agreed timetables/deadlines manage the accurate & timely completion of grant claims, government & other returns, publications & research to internal/external clients. Liaise with and provide financial advice & training to directors, heads of service and budget holders. On an ad-hoc basis be a member on tender evaluation & grant panels. To identify which bid offers the most economically advantageous proposal for the council based on the criteria specified in the relevant documentation and ensure the financial implications are fully understood at the outset. To immediately advise the Finance Manager/Business Partner, Head of Finance and/or Director of Finance on any issue that could affect the discharge of the statutory duties of the s151 officer. This is a permanent role with 1 day a week in the office. To be considered for the role you will need to ideally be a fully qualified accountant with previous local government experience. The salary on offer is circa 50,000.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
My Local Government client is looking to recruit a Group Accountant, with a focused on Capital, Tax and Treasury, to join the team on a permanent basis. Reporting into the Finance Manager your role will include: Support the Co-ordination of budgets, medium term financial plan, service plans & annual accounts closure in accordance with fixed timescales & processes for the whole of the council and at other times as required by clients. In accordance with agreed timetables/deadlines manage the accurate & timely completion of grant claims, government & other returns, publications & research to internal/external clients. Liaise with and provide financial advice & training to directors, heads of service and budget holders. On an ad-hoc basis be a member on tender evaluation & grant panels. To identify which bid offers the most economically advantageous proposal for the council based on the criteria specified in the relevant documentation and ensure the financial implications are fully understood at the outset. To immediately advise the Finance Manager/Business Partner, Head of Finance and/or Director of Finance on any issue that could affect the discharge of the statutory duties of the s151 officer. This is a permanent role with 1 day a week in the office. To be considered for the role you will need to ideally be a fully qualified accountant with previous local government experience. The salary on offer is circa 50,000.
May 02, 2026
Full time
My Local Government client is looking to recruit a Group Accountant, with a focused on Capital, Tax and Treasury, to join the team on a permanent basis. Reporting into the Finance Manager your role will include: Support the Co-ordination of budgets, medium term financial plan, service plans & annual accounts closure in accordance with fixed timescales & processes for the whole of the council and at other times as required by clients. In accordance with agreed timetables/deadlines manage the accurate & timely completion of grant claims, government & other returns, publications & research to internal/external clients. Liaise with and provide financial advice & training to directors, heads of service and budget holders. On an ad-hoc basis be a member on tender evaluation & grant panels. To identify which bid offers the most economically advantageous proposal for the council based on the criteria specified in the relevant documentation and ensure the financial implications are fully understood at the outset. To immediately advise the Finance Manager/Business Partner, Head of Finance and/or Director of Finance on any issue that could affect the discharge of the statutory duties of the s151 officer. This is a permanent role with 1 day a week in the office. To be considered for the role you will need to ideally be a fully qualified accountant with previous local government experience. The salary on offer is circa 50,000.
I am currently recruiting for a Financial Improvement Manager to work within a local authority. The role will be for 6 months at least and will be paying up to 700 p/day. Job Specification Provide day to day leadership of a Council-wide finance improvement programme focused around the priority themes identified, ensuring that the desired outcomes are delivered by working directly with workstream leads, the programme team, support services and staff to scope, initiate, design and direct improvement projects. Provide strategic and operational financial insight to the programme, establishing financial standards and ensuring a sound diagnostic understanding of issues in each workstream is established as the basis for the improvement plan Develop a sound financial culture across the organisation, working directly with managers and budget holders in setting the tone, direction, and framework to deliver improvement and change in financial management. Provide significant support to the Finance Improvement Lead, elected Members, Finance Leadership Team, programme and project boards, and wider stakeholders in the leadership and delivery of the programme, including the analysis of risks and opportunities and proposing recommendations and solutions to specific issues affecting the delivery of the programme outcomes. Provide significant support to the Finance Improvement Lead, elected Members, Finance Leadership Team, programme and project boards, and wider stakeholders in the leadership and delivery of the programme, including the analysis of risks and opportunities and proposing recommendations and solutions to specific issues affecting the delivery of the programme outcomes. To client and work closely with Transformation Programme staff such as the Transformation Programme Director, programme managers and project support officers supporting the delivery of the transformational aspects of the finance improvement programme To manage programme risks effectively, reporting them in line with the council's risk management framework. Provide advice, guidance, and intervention as appropriate to resolve all those issues escalated or requiring support and initiate corrective action to ensure minimal impact upon the programme and operational or strategic service delivery. Person Profile Accountancy qualification (CIPFA or equivalent). Extensive knowledge of best practice standards in local government financial management and good wider working knowledge of a variety of areas such as procurement, internal audit, council companies. The ability to draw on contacts and evidence from elsewhere to benchmark, identify professional and operational standards and know the art of the possible Used to working in a disciplined and methodical programme approach - systematic in nature and able to hold others to account to follow agreed processes and procedures Track record of successfully delivering service improvement and transformation in a local authority or public sector context If you are interested, please send me your CV
May 02, 2026
Contractor
I am currently recruiting for a Financial Improvement Manager to work within a local authority. The role will be for 6 months at least and will be paying up to 700 p/day. Job Specification Provide day to day leadership of a Council-wide finance improvement programme focused around the priority themes identified, ensuring that the desired outcomes are delivered by working directly with workstream leads, the programme team, support services and staff to scope, initiate, design and direct improvement projects. Provide strategic and operational financial insight to the programme, establishing financial standards and ensuring a sound diagnostic understanding of issues in each workstream is established as the basis for the improvement plan Develop a sound financial culture across the organisation, working directly with managers and budget holders in setting the tone, direction, and framework to deliver improvement and change in financial management. Provide significant support to the Finance Improvement Lead, elected Members, Finance Leadership Team, programme and project boards, and wider stakeholders in the leadership and delivery of the programme, including the analysis of risks and opportunities and proposing recommendations and solutions to specific issues affecting the delivery of the programme outcomes. Provide significant support to the Finance Improvement Lead, elected Members, Finance Leadership Team, programme and project boards, and wider stakeholders in the leadership and delivery of the programme, including the analysis of risks and opportunities and proposing recommendations and solutions to specific issues affecting the delivery of the programme outcomes. To client and work closely with Transformation Programme staff such as the Transformation Programme Director, programme managers and project support officers supporting the delivery of the transformational aspects of the finance improvement programme To manage programme risks effectively, reporting them in line with the council's risk management framework. Provide advice, guidance, and intervention as appropriate to resolve all those issues escalated or requiring support and initiate corrective action to ensure minimal impact upon the programme and operational or strategic service delivery. Person Profile Accountancy qualification (CIPFA or equivalent). Extensive knowledge of best practice standards in local government financial management and good wider working knowledge of a variety of areas such as procurement, internal audit, council companies. The ability to draw on contacts and evidence from elsewhere to benchmark, identify professional and operational standards and know the art of the possible Used to working in a disciplined and methodical programme approach - systematic in nature and able to hold others to account to follow agreed processes and procedures Track record of successfully delivering service improvement and transformation in a local authority or public sector context If you are interested, please send me your CV
Interim Strategic Director of Finance and Deputy Chief Executive (designated as Interim Section 151 Officer) Duration: This interim role is required to provide robust cover while we recruit to the permanent role. As such it is initially expected that this role should run for 3-4 months from mid July. Location: It is vital that candidates are aware that travel to the Isle of Wight on a regular basis (likely weekly) will be a requirement of this position Service Area: Finance Job Purpose: To provide strategic leadership and oversight of the councils finance function, ensuring financial stewardship, robust governance, financial resilience and value for money in all council activities. As the designated Section 151 officer, ensure the discharge of statutory responsibilities for the proper administration of the councils financial affairs, including pensions, as the council is a pension administering authority for its LGPS fund. Deputise for the chief executive, assuming full responsibilities of head of paid service in their absence, including organisational leadership and emergency decision making. To play a key role in the overall leadership of the organisation, working collaboratively with Members and partners and serving as an ambassador for the island while fostering a higher-performing, motivated and engaged workforce committed to service excellence. The candidate will need to lead on: financial policy, strategy and management all duties as the Council's statutory Section 151 Officer implementation of transformation and improvement plans management accounting and financial planning strategic procurement treasury management internal audit and risk assurance Local Government Pension Scheme Required skills include fully qualified CCAB accountant with substantial post qualification experience. sound understanding of the Local Government Act 1972, specifically Section 151, and financial regulations governing local authorities extensive experience of development and delivery of a medium-term financial strategy for a council with a gross budget exceeding 300m successfully delivery of balanced budgets despite funding reductions. able to support 'whole council transformation' to deliver significant efficiency savings. We need someone who can think commercially, innovatively and creatively about how funding is best deployed to support growth
May 02, 2026
Contractor
Interim Strategic Director of Finance and Deputy Chief Executive (designated as Interim Section 151 Officer) Duration: This interim role is required to provide robust cover while we recruit to the permanent role. As such it is initially expected that this role should run for 3-4 months from mid July. Location: It is vital that candidates are aware that travel to the Isle of Wight on a regular basis (likely weekly) will be a requirement of this position Service Area: Finance Job Purpose: To provide strategic leadership and oversight of the councils finance function, ensuring financial stewardship, robust governance, financial resilience and value for money in all council activities. As the designated Section 151 officer, ensure the discharge of statutory responsibilities for the proper administration of the councils financial affairs, including pensions, as the council is a pension administering authority for its LGPS fund. Deputise for the chief executive, assuming full responsibilities of head of paid service in their absence, including organisational leadership and emergency decision making. To play a key role in the overall leadership of the organisation, working collaboratively with Members and partners and serving as an ambassador for the island while fostering a higher-performing, motivated and engaged workforce committed to service excellence. The candidate will need to lead on: financial policy, strategy and management all duties as the Council's statutory Section 151 Officer implementation of transformation and improvement plans management accounting and financial planning strategic procurement treasury management internal audit and risk assurance Local Government Pension Scheme Required skills include fully qualified CCAB accountant with substantial post qualification experience. sound understanding of the Local Government Act 1972, specifically Section 151, and financial regulations governing local authorities extensive experience of development and delivery of a medium-term financial strategy for a council with a gross budget exceeding 300m successfully delivery of balanced budgets despite funding reductions. able to support 'whole council transformation' to deliver significant efficiency savings. We need someone who can think commercially, innovatively and creatively about how funding is best deployed to support growth
This role supports one of New Zealand's most significant and technically complex vertical infrastructure development currently underway. The project is a large-scale, secure operational facility being delivered through a Public Private Partnership (PPP) and joint venture model, bringing together some of the country's most experienced construction, engineering and service delivery organisations. Designed to operate around the clock once complete, the facility incorporates high-security environments, complex building systems, and long-term asset management requirements. The project environment is fast-paced, highly collaborative and governance-led, with strong interface management across public and private sector stakeholders. About the Opportunity Joining this project offers the rare chance to be part of a high-profile, nationally important build from within an established and well-resourced delivery team. You will work alongside industry specialists in a project setting that values professionalism, discretion and excellence, while offering exposure to sophisticated commercial, security and operational frameworks unique to PPP projects. This is an opportunity for someone who thrives in structured, high-accountability environments and is motivated by contributing to infrastructure that delivers lasting public value. About the Role We are seeking a highly capable QHSE Manager to provide senior leadership across quality, safety, health and environmental performance on this landmark project. Based in Templeton, Christchurch and reporting to the Project Director, this role will partner closely with project leadership, delivery teams, subcontractors and client representatives to establish and maintain a high-performing QHSE culture. The successful candidate will be responsible for embedding robust systems, driving visible leadership, supporting informed decision-making and ensuring disciplined delivery in line with project, contractual and legislative requirements. This role is ideally suited to a leader who thrives in complex, high-accountability environments and has the credibility, judgement and presence to influence outcomes at all levels of a major project. Key Responsibilities In this role, you will: Provide senior leadership, direction and professional advice across quality, safety, health and environment for the project Establish, implement and continuously improve project QSHE systems, plans, assurance activities and reporting frameworks Lead the development of a strong, proactive and visible project culture, with a particular focus on leadership accountability and frontline engagement Partner with project leaders and delivery teams to integrate QHSE requirements into planning, design, mobilisation, construction and project controls Drive compliance with project requirements, legal obligations, client expectations and applicable management system standards Lead audit, assurance, monitoring and review activities to verify performance and identify opportunities for improvement Support incident reporting, investigation, learning reviews, corrective actions and trend analysis to strengthen risk controls and project performance Influence subcontractors and suppliers to achieve consistent standards and aligned QHSE outcomes across the project Support quality outcomes through effective assurance, verification, non-conformance management and continuous improvement processes Contribute to project governance, strategic planning and leadership decision-making through clear performance insights and practical advice About You To be successful in this role, you will bring: Significant experience in a senior QHSE leadership role on a major construction, infrastructure or similarly complex operational project Demonstrated capability to lead safety culture, quality assurance and environmental performance in high-risk, multi-stakeholder environments Strong understanding of project governance, assurance, compliance and management systems in a structured delivery environment Proven ability to coach and influence leaders, delivery teams and subcontractors to achieve high standards and consistent behaviours Experience in project start-up, mobilisation and the embedding of systems, expectations and performance frameworks from the early stages of delivery Strong judgement, resilience and the ability to balance strategic priorities with operational realities Highly developed communication and stakeholder engagement skills, with the confidence to work across senior leadership, project teams and external parties Qualifications, Skills and Experience You will ideally have: Relevant tertiary qualifications in health and safety, environmental management, engineering, quality, risk or a related discipline, or equivalent practical experience At least 10 years' experience in QHSE roles within major construction, infrastructure, industrial or similarly complex project environments Proven leadership experience in the development and implementation of QHSE systems, governance and assurance processes
May 02, 2026
Full time
This role supports one of New Zealand's most significant and technically complex vertical infrastructure development currently underway. The project is a large-scale, secure operational facility being delivered through a Public Private Partnership (PPP) and joint venture model, bringing together some of the country's most experienced construction, engineering and service delivery organisations. Designed to operate around the clock once complete, the facility incorporates high-security environments, complex building systems, and long-term asset management requirements. The project environment is fast-paced, highly collaborative and governance-led, with strong interface management across public and private sector stakeholders. About the Opportunity Joining this project offers the rare chance to be part of a high-profile, nationally important build from within an established and well-resourced delivery team. You will work alongside industry specialists in a project setting that values professionalism, discretion and excellence, while offering exposure to sophisticated commercial, security and operational frameworks unique to PPP projects. This is an opportunity for someone who thrives in structured, high-accountability environments and is motivated by contributing to infrastructure that delivers lasting public value. About the Role We are seeking a highly capable QHSE Manager to provide senior leadership across quality, safety, health and environmental performance on this landmark project. Based in Templeton, Christchurch and reporting to the Project Director, this role will partner closely with project leadership, delivery teams, subcontractors and client representatives to establish and maintain a high-performing QHSE culture. The successful candidate will be responsible for embedding robust systems, driving visible leadership, supporting informed decision-making and ensuring disciplined delivery in line with project, contractual and legislative requirements. This role is ideally suited to a leader who thrives in complex, high-accountability environments and has the credibility, judgement and presence to influence outcomes at all levels of a major project. Key Responsibilities In this role, you will: Provide senior leadership, direction and professional advice across quality, safety, health and environment for the project Establish, implement and continuously improve project QSHE systems, plans, assurance activities and reporting frameworks Lead the development of a strong, proactive and visible project culture, with a particular focus on leadership accountability and frontline engagement Partner with project leaders and delivery teams to integrate QHSE requirements into planning, design, mobilisation, construction and project controls Drive compliance with project requirements, legal obligations, client expectations and applicable management system standards Lead audit, assurance, monitoring and review activities to verify performance and identify opportunities for improvement Support incident reporting, investigation, learning reviews, corrective actions and trend analysis to strengthen risk controls and project performance Influence subcontractors and suppliers to achieve consistent standards and aligned QHSE outcomes across the project Support quality outcomes through effective assurance, verification, non-conformance management and continuous improvement processes Contribute to project governance, strategic planning and leadership decision-making through clear performance insights and practical advice About You To be successful in this role, you will bring: Significant experience in a senior QHSE leadership role on a major construction, infrastructure or similarly complex operational project Demonstrated capability to lead safety culture, quality assurance and environmental performance in high-risk, multi-stakeholder environments Strong understanding of project governance, assurance, compliance and management systems in a structured delivery environment Proven ability to coach and influence leaders, delivery teams and subcontractors to achieve high standards and consistent behaviours Experience in project start-up, mobilisation and the embedding of systems, expectations and performance frameworks from the early stages of delivery Strong judgement, resilience and the ability to balance strategic priorities with operational realities Highly developed communication and stakeholder engagement skills, with the confidence to work across senior leadership, project teams and external parties Qualifications, Skills and Experience You will ideally have: Relevant tertiary qualifications in health and safety, environmental management, engineering, quality, risk or a related discipline, or equivalent practical experience At least 10 years' experience in QHSE roles within major construction, infrastructure, industrial or similarly complex project environments Proven leadership experience in the development and implementation of QHSE systems, governance and assurance processes
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams leading them click apply for full job details
May 02, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams leading them click apply for full job details
Description As Head of Commercial in you will be a key member of the Leadership Team, driving business growth and operational excellence. You will lead a high-performing team and focus on commercial strategy, margin improvement, and building strong client and stakeholder relationships. With a deep understanding of the utilities collaborating with the Contract Director, supply chain, and customers to deliver high standards of service. Key Responsibilities Contract Procurement & Negotiation: Oversee procurement with contract stakeholders, ensuring alignment with commercial goals, especially with Local Delivery Partners (LDPs). Contract Performance Monitoring: Track contract performance against KPIs, ensuring financial and operational targets are met. Stakeholder & Supply Chain Collaboration: Foster collaboration to improve performance and customer satisfaction. Leadership & Direction: Guide and support contract-wide staff, ensuring alignment with business objectives. Budget & Risk Management: Manage internal and client budgets, and proactively address contractual risks. Operational Process Improvement: Continuously refine processes to enhance contract performance and profitability. Subcontractor Management: Maintain strong relationships with subcontractors and LDPs, ensuring compliance. Governance & Compliance: Ensure adherence to regulatory frameworks, including safety and environmental standards. Experience and Qualifications Behavioural Competencies Client-Centric Focus: Strengthen client relationships while maintaining commercial conditions. Communication & Negotiation: Strong interpersonal and negotiation skills to achieve business outcomes. Leadership & Accountability: Lead by example, ensuring ownership of commercial outcomes. Problem Solving: Develop data-driven, practical solutions to challenges. Adaptability & Change Management: Embrace and guide teams through change. Innovation & Continuous Improvement: Cultivate a culture of innovation and performance enhancement. Strategic Thinking: Set clear, measurable goals aligned with broader business and client objectives. Key Experience Subcontractor & Team Leadership: Proven management of subcontractors and multidisciplinary teams. High-Volume Contract Management: Experience with large-scale contracts, ensuring financial and operational efficiency. Financial & Contractual Oversight: Skilled in cost value reconciliations, profit and loss management, and risk mitigation. Stakeholder Relationship Development: Strong track record in managing senior relationships. Performance Improvement: Ability to identify and address operational and process gaps. Technical Competencies RICS Qualification: Desirable but not essential. NEC4 Contract Experience: Essential. This role offers an exciting opportunity for a commercially driven leader to drive growth, innovation, and performance. Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About LittlewoodAt Littlewood Group we are a leading force in the UK's security, fencing, and barrier industry, recognised for designing, building, and installing some of the largest and most intricate projects across the country. From initial design and consultation to the final installation, we offer tailored services including planning, engineering, bespoke designs, and ongoing support. Our team works hand-in-hand with clients to ensure the highest standards of safety, reliability, and operational efficiency throughout the entire process. Whether in the field or behind the scenes, our team plays a key role in executing complex security projects that protect people and property. We pride ourselves on fostering a dynamic and collaborative work environment where professional development, teamwork, and job satisfaction are paramount. If you're looking for a rewarding career with real impact, Littlewood is the place for you.
May 02, 2026
Full time
Description As Head of Commercial in you will be a key member of the Leadership Team, driving business growth and operational excellence. You will lead a high-performing team and focus on commercial strategy, margin improvement, and building strong client and stakeholder relationships. With a deep understanding of the utilities collaborating with the Contract Director, supply chain, and customers to deliver high standards of service. Key Responsibilities Contract Procurement & Negotiation: Oversee procurement with contract stakeholders, ensuring alignment with commercial goals, especially with Local Delivery Partners (LDPs). Contract Performance Monitoring: Track contract performance against KPIs, ensuring financial and operational targets are met. Stakeholder & Supply Chain Collaboration: Foster collaboration to improve performance and customer satisfaction. Leadership & Direction: Guide and support contract-wide staff, ensuring alignment with business objectives. Budget & Risk Management: Manage internal and client budgets, and proactively address contractual risks. Operational Process Improvement: Continuously refine processes to enhance contract performance and profitability. Subcontractor Management: Maintain strong relationships with subcontractors and LDPs, ensuring compliance. Governance & Compliance: Ensure adherence to regulatory frameworks, including safety and environmental standards. Experience and Qualifications Behavioural Competencies Client-Centric Focus: Strengthen client relationships while maintaining commercial conditions. Communication & Negotiation: Strong interpersonal and negotiation skills to achieve business outcomes. Leadership & Accountability: Lead by example, ensuring ownership of commercial outcomes. Problem Solving: Develop data-driven, practical solutions to challenges. Adaptability & Change Management: Embrace and guide teams through change. Innovation & Continuous Improvement: Cultivate a culture of innovation and performance enhancement. Strategic Thinking: Set clear, measurable goals aligned with broader business and client objectives. Key Experience Subcontractor & Team Leadership: Proven management of subcontractors and multidisciplinary teams. High-Volume Contract Management: Experience with large-scale contracts, ensuring financial and operational efficiency. Financial & Contractual Oversight: Skilled in cost value reconciliations, profit and loss management, and risk mitigation. Stakeholder Relationship Development: Strong track record in managing senior relationships. Performance Improvement: Ability to identify and address operational and process gaps. Technical Competencies RICS Qualification: Desirable but not essential. NEC4 Contract Experience: Essential. This role offers an exciting opportunity for a commercially driven leader to drive growth, innovation, and performance. Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About LittlewoodAt Littlewood Group we are a leading force in the UK's security, fencing, and barrier industry, recognised for designing, building, and installing some of the largest and most intricate projects across the country. From initial design and consultation to the final installation, we offer tailored services including planning, engineering, bespoke designs, and ongoing support. Our team works hand-in-hand with clients to ensure the highest standards of safety, reliability, and operational efficiency throughout the entire process. Whether in the field or behind the scenes, our team plays a key role in executing complex security projects that protect people and property. We pride ourselves on fostering a dynamic and collaborative work environment where professional development, teamwork, and job satisfaction are paramount. If you're looking for a rewarding career with real impact, Littlewood is the place for you.
Facilitate Search has been retained to support on the recruitment of a Contract Director to work for an award winning Facilities Management organisation. The role is responsible for a significant, long term account delivering facilities management services, capital projects, lifecycle as well as overall estate transformation and strategy. The Contract Director will act as the senior strategic representative for the account, building trusted and collaborative relationships with key stakeholders, leading a diverse and multi-disciplinary workforce, and taking overall accountability for the success, performance and development of the contract. We are keen to speak with senior leaders who have experience managing complex client accounts involving capital works, estate programmes and transformation initiatives. The successful candidate will demonstrate a strong understanding of FM, asset management and lifecycle planning, with the ability to operate at a strategic level rather than purely operational delivery. This is an outstanding leadership opportunity to work on a flagship account for a highly respected service provider. Please apply via this advert. Suitable applicants will be contacted by Robbie Hindle to discuss opportunity in more detail and arrange a screening call.
May 02, 2026
Full time
Facilitate Search has been retained to support on the recruitment of a Contract Director to work for an award winning Facilities Management organisation. The role is responsible for a significant, long term account delivering facilities management services, capital projects, lifecycle as well as overall estate transformation and strategy. The Contract Director will act as the senior strategic representative for the account, building trusted and collaborative relationships with key stakeholders, leading a diverse and multi-disciplinary workforce, and taking overall accountability for the success, performance and development of the contract. We are keen to speak with senior leaders who have experience managing complex client accounts involving capital works, estate programmes and transformation initiatives. The successful candidate will demonstrate a strong understanding of FM, asset management and lifecycle planning, with the ability to operate at a strategic level rather than purely operational delivery. This is an outstanding leadership opportunity to work on a flagship account for a highly respected service provider. Please apply via this advert. Suitable applicants will be contacted by Robbie Hindle to discuss opportunity in more detail and arrange a screening call.
Description As Head of Commercial in you will be a key member of the Leadership Team, driving business growth and operational excellence. You will lead a high-performing team and focus on commercial strategy, margin improvement, and building strong client and stakeholder relationships. With a deep understanding of the utilities collaborating with the Contract Director, supply chain, and customers to deliver high standards of service. Key Responsibilities Contract Procurement & Negotiation: Oversee procurement with contract stakeholders, ensuring alignment with commercial goals, especially with Local Delivery Partners (LDPs). Contract Performance Monitoring: Track contract performance against KPIs, ensuring financial and operational targets are met. Stakeholder & Supply Chain Collaboration: Foster collaboration to improve performance and customer satisfaction. Leadership & Direction: Guide and support contract-wide staff, ensuring alignment with business objectives. Budget & Risk Management: Manage internal and client budgets, and proactively address contractual risks. Operational Process Improvement: Continuously refine processes to enhance contract performance and profitability. Subcontractor Management: Maintain strong relationships with subcontractors and LDPs, ensuring compliance. Governance & Compliance: Ensure adherence to regulatory frameworks, including safety and environmental standards. Experience and Qualifications Behavioural Competencies Client-Centric Focus: Strengthen client relationships while maintaining commercial conditions. Communication & Negotiation: Strong interpersonal and negotiation skills to achieve business outcomes. Leadership & Accountability: Lead by example, ensuring ownership of commercial outcomes. Problem Solving: Develop data-driven, practical solutions to challenges. Adaptability & Change Management: Embrace and guide teams through change. Innovation & Continuous Improvement: Cultivate a culture of innovation and performance enhancement. Strategic Thinking: Set clear, measurable goals aligned with broader business and client objectives. Key Experience Subcontractor & Team Leadership: Proven management of subcontractors and multidisciplinary teams. High-Volume Contract Management: Experience with large-scale contracts, ensuring financial and operational efficiency. Financial & Contractual Oversight: Skilled in cost value reconciliations, profit and loss management, and risk mitigation. Stakeholder Relationship Development: Strong track record in managing senior relationships. Performance Improvement: Ability to identify and address operational and process gaps. Technical Competencies RICS Qualification: Desirable but not essential. NEC4 Contract Experience: Essential. This role offers an exciting opportunity for a commercially driven leader to drive growth, innovation, and performance. Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About LittlewoodAt Littlewood Group we are a leading force in the UK's security, fencing, and barrier industry, recognised for designing, building, and installing some of the largest and most intricate projects across the country. From initial design and consultation to the final installation, we offer tailored services including planning, engineering, bespoke designs, and ongoing support. Our team works hand-in-hand with clients to ensure the highest standards of safety, reliability, and operational efficiency throughout the entire process. Whether in the field or behind the scenes, our team plays a key role in executing complex security projects that protect people and property. We pride ourselves on fostering a dynamic and collaborative work environment where professional development, teamwork, and job satisfaction are paramount. If you're looking for a rewarding career with real impact, Littlewood is the place for you.
May 02, 2026
Full time
Description As Head of Commercial in you will be a key member of the Leadership Team, driving business growth and operational excellence. You will lead a high-performing team and focus on commercial strategy, margin improvement, and building strong client and stakeholder relationships. With a deep understanding of the utilities collaborating with the Contract Director, supply chain, and customers to deliver high standards of service. Key Responsibilities Contract Procurement & Negotiation: Oversee procurement with contract stakeholders, ensuring alignment with commercial goals, especially with Local Delivery Partners (LDPs). Contract Performance Monitoring: Track contract performance against KPIs, ensuring financial and operational targets are met. Stakeholder & Supply Chain Collaboration: Foster collaboration to improve performance and customer satisfaction. Leadership & Direction: Guide and support contract-wide staff, ensuring alignment with business objectives. Budget & Risk Management: Manage internal and client budgets, and proactively address contractual risks. Operational Process Improvement: Continuously refine processes to enhance contract performance and profitability. Subcontractor Management: Maintain strong relationships with subcontractors and LDPs, ensuring compliance. Governance & Compliance: Ensure adherence to regulatory frameworks, including safety and environmental standards. Experience and Qualifications Behavioural Competencies Client-Centric Focus: Strengthen client relationships while maintaining commercial conditions. Communication & Negotiation: Strong interpersonal and negotiation skills to achieve business outcomes. Leadership & Accountability: Lead by example, ensuring ownership of commercial outcomes. Problem Solving: Develop data-driven, practical solutions to challenges. Adaptability & Change Management: Embrace and guide teams through change. Innovation & Continuous Improvement: Cultivate a culture of innovation and performance enhancement. Strategic Thinking: Set clear, measurable goals aligned with broader business and client objectives. Key Experience Subcontractor & Team Leadership: Proven management of subcontractors and multidisciplinary teams. High-Volume Contract Management: Experience with large-scale contracts, ensuring financial and operational efficiency. Financial & Contractual Oversight: Skilled in cost value reconciliations, profit and loss management, and risk mitigation. Stakeholder Relationship Development: Strong track record in managing senior relationships. Performance Improvement: Ability to identify and address operational and process gaps. Technical Competencies RICS Qualification: Desirable but not essential. NEC4 Contract Experience: Essential. This role offers an exciting opportunity for a commercially driven leader to drive growth, innovation, and performance. Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About LittlewoodAt Littlewood Group we are a leading force in the UK's security, fencing, and barrier industry, recognised for designing, building, and installing some of the largest and most intricate projects across the country. From initial design and consultation to the final installation, we offer tailored services including planning, engineering, bespoke designs, and ongoing support. Our team works hand-in-hand with clients to ensure the highest standards of safety, reliability, and operational efficiency throughout the entire process. Whether in the field or behind the scenes, our team plays a key role in executing complex security projects that protect people and property. We pride ourselves on fostering a dynamic and collaborative work environment where professional development, teamwork, and job satisfaction are paramount. If you're looking for a rewarding career with real impact, Littlewood is the place for you.
Business Development Manager Oxford East Leading Telecoms Reseller £35k - £40k Base Salary £385 Car Allowance OTE £70k+ We are exclusively partnering with a high-growth Telecoms Reseller looking to appoint an ambitious Business Development Manager to spearhead their expansion in the Oxford East region. This is a fantastic opportunity for a "hunter" who wants the best of both worlds: the agility of a specialist reseller and the backing of Tier 1 partnerships with 3CX, Gamma, and Voiceflex. The Role: 80% Hunter, 100% Ownership This is a field-based sales role designed for a pro-active closer. You will be responsible for identifying, prospecting, and closing new business opportunities across Hosted Voice, Connectivity, and Mobile. Autonomy: 2 days office-based (collaboration/admin) and 3 days on the road/home-based. Lead Support: While the business provides a stream of qualified leads ( 20%), the successful candidate will be a self-starter capable of generating 80% of their own pipeline this can be net new business or up selling and cross selling to the large existing base of Managed Print clients. Portfolio Management: Uniquely, you keep the accounts you win. This allows you to nurture long-term relationships and maximize the lifetime value of your desk. The Numbers Base Salary: £35,000 £40,000 (depending on experience). Car Package: Choice of a Company Car or a £385pcm Car Allowance. Ramp-up Targets: Months 1-3: £4k GP target to get you up to speed. Month 4 onwards: £8k GP (TCV) ongoing target. What We re Looking For Our client is looking for a specialist, not a generalist. You must be able to talk the talk when it comes to modern Unified Communications. Proven experience selling Hosted Voice (ideally Gamma, 3CX, or Voiceflex platforms, however experience with other platforms is fine). A proven ability to self-generate leads and knock on doors (physical and digital). Experience selling Mobile and Data/Connectivity solutions alongside VoIP. Location: Based within commutable distance of East Oxford The Hiring Process Our client is looking for a June 1st start date ideally but can extend if needed for notice period. The process is streamlined and decisive: Phase 1: Face-to-face meeting with the Hiring Manager . Phase 2: Final interview with Sales Manager and the Sales Director. How to Apply If you have the telecoms experience and the drive to hit an £8k monthly target, please submit your CV today for an initial confidential discussion.
May 02, 2026
Full time
Business Development Manager Oxford East Leading Telecoms Reseller £35k - £40k Base Salary £385 Car Allowance OTE £70k+ We are exclusively partnering with a high-growth Telecoms Reseller looking to appoint an ambitious Business Development Manager to spearhead their expansion in the Oxford East region. This is a fantastic opportunity for a "hunter" who wants the best of both worlds: the agility of a specialist reseller and the backing of Tier 1 partnerships with 3CX, Gamma, and Voiceflex. The Role: 80% Hunter, 100% Ownership This is a field-based sales role designed for a pro-active closer. You will be responsible for identifying, prospecting, and closing new business opportunities across Hosted Voice, Connectivity, and Mobile. Autonomy: 2 days office-based (collaboration/admin) and 3 days on the road/home-based. Lead Support: While the business provides a stream of qualified leads ( 20%), the successful candidate will be a self-starter capable of generating 80% of their own pipeline this can be net new business or up selling and cross selling to the large existing base of Managed Print clients. Portfolio Management: Uniquely, you keep the accounts you win. This allows you to nurture long-term relationships and maximize the lifetime value of your desk. The Numbers Base Salary: £35,000 £40,000 (depending on experience). Car Package: Choice of a Company Car or a £385pcm Car Allowance. Ramp-up Targets: Months 1-3: £4k GP target to get you up to speed. Month 4 onwards: £8k GP (TCV) ongoing target. What We re Looking For Our client is looking for a specialist, not a generalist. You must be able to talk the talk when it comes to modern Unified Communications. Proven experience selling Hosted Voice (ideally Gamma, 3CX, or Voiceflex platforms, however experience with other platforms is fine). A proven ability to self-generate leads and knock on doors (physical and digital). Experience selling Mobile and Data/Connectivity solutions alongside VoIP. Location: Based within commutable distance of East Oxford The Hiring Process Our client is looking for a June 1st start date ideally but can extend if needed for notice period. The process is streamlined and decisive: Phase 1: Face-to-face meeting with the Hiring Manager . Phase 2: Final interview with Sales Manager and the Sales Director. How to Apply If you have the telecoms experience and the drive to hit an £8k monthly target, please submit your CV today for an initial confidential discussion.
Your new company You will be working for a social housing organisation in Manchester Your new role As a Building Surveyor you join the Complex Repairs & Maintenance team on a permanent basis. The successful candidate will be based at the Manchester office, with travel required across the region. The purpose of this role is to assess and deliver bespoke projects providing technical advice, support and property evaluation on the condition and delivery / investment requirements of the property portfolio within the Group. This is a fast-paced role, with reactive assessments and action necessary. Stock Sustainability Effectively contribute towards stock sustainability, option appraisal of stock and delivery options, including any associated regeneration initiatives. Project Management Taking account of long-term maintenance needs, develop and project manage bespoke investment/refurbishment projects through appraisal in conjunction with other directorates across the business providing commercial solutions to address poor performing assets. Surveys and Project Appraisal Undertake high quality dilapidation/diagnostic building surveys across the Group providing detailed project appraisals and technical advice and support on property condition and investment requirements. Validate identified investment requirements and ensure investment is in line with the Asset Management Strategy. Investment Planning Support the investment programme assessing compatibility with the neighbourhood plan, in line with the organisation's and Regulatory standards, including the development of comprehensive detailed specifications that will ensure effective delivery whilst working in collaboration with Landlord Compliance, Capital Delivery and Repairs and Maintenance Teams considering whole life maintenance, and innovative solutions where applicable. Health and Safety Be responsible for health and safety and compliance with legislative requirements including CDM for all Major Works Projects activities across the Group and support the wider directorate in knowledge and expertise. What you'll need to succeed Skills & ExperienceEssential Demonstrable knowledge of building construction, building standards, planning regulations, regulatory standards, and leasehold legislation (including Awaab's Law). Commercial understanding and experience of value for money drivers in construction with delivery of bespoke investment programmes. Detailed knowledge of construction specifications, contracts and their effective management. Knowledge of project financial valuation and evaluation, performance assessment and budget management. Experience of performing the role of 'principal designer' and knowledge of the requirements of CDM. Self-motivated, organised and ability to work autonomously Experience managing relationships with internal and external stakeholders. A Full UK Driving Licence and access to your own car. Desirable Previous experience of managing similar projects. IT skills - Microsoft office and Auto CAD com. Qualifications Essential Building related Degree or equivalent qualification/ building related specialism. What you'll get in return Salary 47,500 per annum 32 days annual leave plus bank holidays Opportunity to further increase annual leave with service or through the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to 150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 02, 2026
Full time
Your new company You will be working for a social housing organisation in Manchester Your new role As a Building Surveyor you join the Complex Repairs & Maintenance team on a permanent basis. The successful candidate will be based at the Manchester office, with travel required across the region. The purpose of this role is to assess and deliver bespoke projects providing technical advice, support and property evaluation on the condition and delivery / investment requirements of the property portfolio within the Group. This is a fast-paced role, with reactive assessments and action necessary. Stock Sustainability Effectively contribute towards stock sustainability, option appraisal of stock and delivery options, including any associated regeneration initiatives. Project Management Taking account of long-term maintenance needs, develop and project manage bespoke investment/refurbishment projects through appraisal in conjunction with other directorates across the business providing commercial solutions to address poor performing assets. Surveys and Project Appraisal Undertake high quality dilapidation/diagnostic building surveys across the Group providing detailed project appraisals and technical advice and support on property condition and investment requirements. Validate identified investment requirements and ensure investment is in line with the Asset Management Strategy. Investment Planning Support the investment programme assessing compatibility with the neighbourhood plan, in line with the organisation's and Regulatory standards, including the development of comprehensive detailed specifications that will ensure effective delivery whilst working in collaboration with Landlord Compliance, Capital Delivery and Repairs and Maintenance Teams considering whole life maintenance, and innovative solutions where applicable. Health and Safety Be responsible for health and safety and compliance with legislative requirements including CDM for all Major Works Projects activities across the Group and support the wider directorate in knowledge and expertise. What you'll need to succeed Skills & ExperienceEssential Demonstrable knowledge of building construction, building standards, planning regulations, regulatory standards, and leasehold legislation (including Awaab's Law). Commercial understanding and experience of value for money drivers in construction with delivery of bespoke investment programmes. Detailed knowledge of construction specifications, contracts and their effective management. Knowledge of project financial valuation and evaluation, performance assessment and budget management. Experience of performing the role of 'principal designer' and knowledge of the requirements of CDM. Self-motivated, organised and ability to work autonomously Experience managing relationships with internal and external stakeholders. A Full UK Driving Licence and access to your own car. Desirable Previous experience of managing similar projects. IT skills - Microsoft office and Auto CAD com. Qualifications Essential Building related Degree or equivalent qualification/ building related specialism. What you'll get in return Salary 47,500 per annum 32 days annual leave plus bank holidays Opportunity to further increase annual leave with service or through the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to 150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Corporate Tax Senior Manager / Business Tax Senior Manager - SUPERB ROLE McGinnis Loy Associates is proud to be working with a Top25 Accountancy Practice who are looking for a Corporate Tax Senior Manager to join their growing team in Reading. Reporting to the Tax Partner, the role would ideally suit an ATT or CTA or ACA qualified tax specialist from a Top75 or Regional Accountancy practice, or Tax Boutique. You will be coaching junior members of the team & helping to grow the team, undertaking business development to grow the Corporate Tax service line, and you should be able to demonstrate both strong compliance & advisory expertise. Key duties include: Reviewing complex corporate tax returns within agreed service levels and quality standards, identifying additional tax planning opportunities Alongside the Partner, leading work on UK and cross-border tax advisory projects and dealing directly with clients Generating new leads and winning new tax compliance & advisory work Assisting with the portfolio of owner-managed businesses through to UK & Int'l corporates (typically £10m - £250m turnover) Dealing with all corporate tax queries on behalf of clients, and preparation of client meeting notes for the Director/Partner Planning and reviewing work carried out by team members and helping to grow the Corporate Tax team of ATT/CTA Qualified's Completing appraisals for members of staff to enhance their effectiveness, and interviewing new members of staff for the team Assisting with the development of tax efficient structures and assisting with corporate re-organisation's for tax planning purposes Liaising directly with clients regarding corporate tax matters on the phone and in person, and others in the regional tax departments Identifying changes in UK legislation and how this may impact the corporate tax client portfolios Ensuring the quality of corporate tax work is done to agreed cost and timescales To be considered for the role, you should ideally be seeking a move to an accounting practice/firm where wider responsibilities and a broader client base will be made available to you. Therefore, knowledge and experience of reviewing corporate tax computations for larger OMB businesses, dealing with some tax advisory issues and managing a diverse client portfolio is desirable. A solid understanding and application of UK GAAP accounting fundamentals and applications is required and you should be proficient in staff management, coaching & training, business development and dealing with client tax issues. You should be keen to develop new and existing business, work well under pressure and still deliver on time and budget. On offer is a salary up to £95,000 depending on experience excellent benefits including 25 days holiday, pension scheme and healthcare. To apply for the position or for more information, please contact McGinnis Loy Associates (Reading) Office by telephone or via email at com McGinnis Loy Associates is acting as an Employment Agency in relation to this vacancy, in accordance with the Employment Agencies Act. Follow us on or check our Linked-In company profile
May 02, 2026
Full time
Corporate Tax Senior Manager / Business Tax Senior Manager - SUPERB ROLE McGinnis Loy Associates is proud to be working with a Top25 Accountancy Practice who are looking for a Corporate Tax Senior Manager to join their growing team in Reading. Reporting to the Tax Partner, the role would ideally suit an ATT or CTA or ACA qualified tax specialist from a Top75 or Regional Accountancy practice, or Tax Boutique. You will be coaching junior members of the team & helping to grow the team, undertaking business development to grow the Corporate Tax service line, and you should be able to demonstrate both strong compliance & advisory expertise. Key duties include: Reviewing complex corporate tax returns within agreed service levels and quality standards, identifying additional tax planning opportunities Alongside the Partner, leading work on UK and cross-border tax advisory projects and dealing directly with clients Generating new leads and winning new tax compliance & advisory work Assisting with the portfolio of owner-managed businesses through to UK & Int'l corporates (typically £10m - £250m turnover) Dealing with all corporate tax queries on behalf of clients, and preparation of client meeting notes for the Director/Partner Planning and reviewing work carried out by team members and helping to grow the Corporate Tax team of ATT/CTA Qualified's Completing appraisals for members of staff to enhance their effectiveness, and interviewing new members of staff for the team Assisting with the development of tax efficient structures and assisting with corporate re-organisation's for tax planning purposes Liaising directly with clients regarding corporate tax matters on the phone and in person, and others in the regional tax departments Identifying changes in UK legislation and how this may impact the corporate tax client portfolios Ensuring the quality of corporate tax work is done to agreed cost and timescales To be considered for the role, you should ideally be seeking a move to an accounting practice/firm where wider responsibilities and a broader client base will be made available to you. Therefore, knowledge and experience of reviewing corporate tax computations for larger OMB businesses, dealing with some tax advisory issues and managing a diverse client portfolio is desirable. A solid understanding and application of UK GAAP accounting fundamentals and applications is required and you should be proficient in staff management, coaching & training, business development and dealing with client tax issues. You should be keen to develop new and existing business, work well under pressure and still deliver on time and budget. On offer is a salary up to £95,000 depending on experience excellent benefits including 25 days holiday, pension scheme and healthcare. To apply for the position or for more information, please contact McGinnis Loy Associates (Reading) Office by telephone or via email at com McGinnis Loy Associates is acting as an Employment Agency in relation to this vacancy, in accordance with the Employment Agencies Act. Follow us on or check our Linked-In company profile
