26 jobs found

Level 1 Service Desk Engineer Salary: £30,000 - £35,000 Home-based (UK) | Commutable to Godalming (GU7) & Heathrow Office attendance: 1 week per month (Surrey) Full-time | 37.5 hours per week | Rotating shifts (Mon-Fri) About the Role A growing IT managed services provider is seeking a Level 1 Service Desk Engineer to join its support team. This is a remote-first role working within a structured L0/L1/L2 support environment, acting as the first point of contact for end-user IT issues. You'll handle a wide range of technical queries, from everyday user support to more detailed troubleshooting, while gaining exposure to enterprise-level Microsoft technologies and cloud environments. The role is ideal for someone who is customer-focused, technically curious, and looking to build a long-term career in IT support within a fast-paced MSP environment. Key Responsibilities Provide remote IT support via phone, email, and remote tools Troubleshoot Windows, Microsoft 365, devices, printers, and basic networking issues Log, manage, and resolve tickets with accurate documentation Escalate complex issues to 2nd/3rd line support teams Support Microsoft 365, Entra ID, and Intune administration Assist with onsite support visits and project work when required Maintain and update knowledge base documentation Ensure SLA targets and service quality standards are met Identify and escalate potential security incidents Technical Environment Windows Desktop & Windows Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM tools (eg ServiceNow) Basic TCP/IP Networking ITIL processes (Incident, Problem, Change, Request Fulfilment) Hardware support (desktops, laptops, mobile devices, printers) Working Pattern Remote-first (UK-based) Must be commutable to Godalming, Surrey (GU7) Must also be commutable to Heathrow customer site Office attendance: 1 week per month (Surrey) Occasional onsite visits required Shift rotation: Early: 07:00 - 15:30 Mid: 09:00 - 17:30 Late: 10:30 - 19:00 About You Minimum 3 years' experience in IT Service Desk/IT Support role Strong Microsoft 365 support experience Experience with device troubleshooting and endpoint support Confident working within SLA-driven ticketing environments Strong communication and customer service skills Logical, structured troubleshooting approach Comfortable working independently in a remote environment Motivated to build a long-term IT career Desirable Certifications AZ-900/MS-900/SC-900 MD-102 AZ-104 ITIL Foundation Benefits 25 days holiday + bank holidays (rising to 28 with service) Private medical insurance Life assurance (4x salary) Pension matched up to 5% Holiday buy scheme (up to +1 week) Homeworking allowance (£300 setup + £100 annually) Paid charity day Dog-friendly office with free parking Techscheme & Cyclescheme Quarterly training and development sessions Important Requirements Must be able to work rotating shifts Must be commutable to Godalming office Must attend office 1 week per month Must be commutable to Heathrow customer site Open to occasional onsite visits Minimum 3 years IT support experience required Strong Microsoft 365 experience essential Permanent candidates only (no contractors) Must be eligible for BPSS/SC clearance Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

IT Field Engineer Location: Manchester Salary: £35,000 Hours: 37.5 hours per week Role type: Permanent About the company Our client is a fast-growing UK technology group providing managed IT services, cloud solutions, infrastructure support, cyber security, communications, and business technology services to a varied client base. The business has grown significantly over recent years and offers excellent long-term career development. MFK Recruitment has recruited 46 IT professionals across the group over the past six years, with 31 still employed within the company , which is a strong reflection of the career progression, stability, and opportunities available. This is an excellent opportunity for an experienced IT Field Engineer who enjoys working with a broad range of technologies, visiting customer sites, supporting projects, and being part of a collaborative technical team. The role The IT Field Engineer will provide both on-site and remote technical support to clients across the UK. You will be responsible for installing, configuring, maintaining, and troubleshooting IT systems, hardware, software, networking equipment, and cloud-based services. The role will involve regular travel to customer sites, supporting reactive technical issues, planned project work, system rollouts, migrations, infrastructure upgrades, and new site setups. When not working in the field, you will support the service desk with escalated tickets and remote troubleshooting. This role would suit someone who is technically strong, customer-focused, organised, and comfortable working across both support and project environments. Key responsibilities Provide on-site technical support to clients across the UK Install, configure, maintain, and troubleshoot IT hardware, software, networks, and infrastructure Support IT projects including migrations, deployments, upgrades, office moves, and new site setups Work closely with senior engineers, project teams, and service desk colleagues Diagnose and resolve hardware, software, server, cloud, and network issues Provide 1st and 2nd line support when required Assist with escalated service desk tickets when not attending customer sites Support Microsoft 365, Azure, Active Directory, Windows Server, and endpoint environments Troubleshoot networking technologies including TCP/IP, VLANs, firewalls, and wireless networks Support firewall technologies such as Fortinet, Cisco, SonicWall, or WatchGuard Support backup and recovery solutions, including Veeam and Azure Backup Assist with virtualisation platforms including VMware, Hyper-V, AVD, and RDS Maintain accurate documentation, ticket updates, and technical records Deliver excellent customer service and clear communication at all times Identify recurring issues and recommend long-term improvements Manage workload effectively across travel, project work, and support responsibilities Skills and experience required Minimum of three years' experience in a similar IT support, field engineer, or infrastructure support role Previous MSP experience or experience in a customer-focused technical support environment Strong knowledge of Microsoft technologies including Microsoft 365, Azure, Windows, Active Directory, Group Policy, and Windows Server Good all-round infrastructure knowledge across networking, servers, endpoints, cloud, and security Experience troubleshooting PCs, servers, printers, scanners, switches, firewalls, and networked devices Good understanding of cyber security technologies such as firewalls, web filtering, endpoint protection, and recovery solutions Experience with backup solutions such as Veeam Experience with VMware and/or Hyper-V Strong problem-solving and troubleshooting skills Excellent written and verbal communication skills Ability to take ownership of user issues and work proactively Full clean UK driving licence Willingness to travel to customer sites across the UK Desirable experience Microsoft certifications in Azure, Microsoft 365, or related technologies VMware VCP Citrix experience Veeam certifications or strong Veeam experience Experience supporting Apple Mac environments Experience working on cloud migrations, infrastructure upgrades, and larger IT projects Personal attributes The successful candidate will be a technology enthusiast who enjoys solving problems and working with people. You will be approachable, organised, and able to work both independently and as part of a wider technical team. You will be someone who takes pride in delivering excellent customer service, enjoys learning new technologies, and wants to build a long-term career within a growing technology business. Why apply? Join a growing UK technology group with strong career development opportunities Work across a wide range of technologies, clients, and projects Excellent progression opportunities within the wider group Stable and supportive working environment MFK Recruitment has placed 46 IT professionals across the group in the past six years, with 31 still with the business Opportunity to develop technically across cloud, infrastructure, networking, cyber security, and project delivery

Job title: Business Analyst - Strategic Remote Access Contract: 3 months (possibility of extension) Location: London (hybrid) Job description We are seeking a highly capable and detail driven Business Analyst to support a major remote access transformation programme spanning corporate, retail, and operational technology environments. The successful candidate will lead the requirements gathering, analysis, and documentation of all currently undocumented business requirements relating to Azure Virtual Desktop (AVD), Zscaler, Operational Technology (OT), IoT, and remote access capabilities across a large scale FMCG / supermarket organisation. This role will work closely with the Remote Access Project Manager, engineering teams, security, operations, and business stakeholders to ensure that all functional and non functional requirements are captured, validated, prioritised, and translated into actionable deliverables. The Business Analyst will play a critical role in shaping solution design, ensuring alignment with business needs, and supporting the delivery of secure, scalable, and user centric remote access services. Key Responsibilities Lead structured requirements gathering activities, including workshops, interviews, process reviews, and analysis of existing documentation across corporate, retail, and OT environments. Identify, document, and validate all business requirements related to remote access, including AVD usage patterns, Zscaler access flows, IoT/OT connectivity needs, and store based operational requirements. Map current state processes and user journeys, identifying gaps, pain points, and undocumented dependencies across remote access workflows. Define future state processes aligned to programme objectives, security standards, and operational constraints. Translate business needs into clear functional and non functional requirements, user stories, acceptance criteria, and process artefacts. Collaborate with technical teams to ensure requirements are feasible, aligned with architectural principles, and fully understood prior to design and build. Support the creation of solution options, ensuring business impacts, risks, and trade offs are clearly articulated. Work closely with retail and FMCG stakeholders, capturing store specific requirements such as device access, POS systems, handheld devices, IoT sensors, and operational workflows. Document remote access requirements for OT environments, including secure connectivity, segmentation, and device level constraints. Ensure requirements traceability from discovery through to delivery, testing, and operational handover. Support test planning and UAT, ensuring test cases align to documented requirements and business expectations. Maintain high quality documentation, including BRDs, process maps, user stories, data flows, and decision logs. Act as a bridge between business and technical teams, ensuring clarity, alignment, and timely decision making. Essential Skills and Experience Proven experience as a Business Analyst within infrastructure, security, remote access, or cloud transformation programmes. Strong understanding of Azure Virtual Desktop, user personas, application delivery, and remote access workflows. Experience working with Zscaler (ZIA/ZPA) or similar secure remote access technologies. Exposure to Operational Technology (OT) and IoT environments, including device connectivity and security considerations. Experience working in FMCG or retail environments, ideally with store based technology and operational processes. Strong capability in requirements elicitation, process mapping, and documentation using industry standard techniques. Ability to translate complex technical concepts into clear business language. Excellent stakeholder management skills, with experience engaging senior leaders, technical SMEs, and operational teams. Strong analytical and problem solving skills, with the ability to identify gaps, dependencies, and risks. Experience producing user stories, acceptance criteria, and process flows for engineering and delivery teams. Familiarity with identity, access, and security concepts relevant to remote access and cloud based solutions. Desirable Skills Experience working with multi domain Active Directory, Entra ID, or hybrid identity environments. Understanding of zero trust principles, network segmentation, and secure access architecture. Knowledge of store technology platforms, POS systems, handheld devices, or IoT sensors. Experience supporting UAT, test case development, and validation activities. Exposure to data governance, compliance, and audit requirements in regulated or retail environments. Experience working with third party vendors or managed service providers. Familiarity with Agile delivery, including backlog refinement and sprint planning. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

2nd Line Support Engineer Halifax Offering £28,000 £35,000 Basic Salary plus Benefits Technical Prospects are recruiting exclusively on behalf of a well-established IT Services Provider based in Halifax, supporting SME clients throughout the UK. Our client is currently recruiting an experienced 2nd Line Support Engineer to join their established and growing technical support team. This is an excellent opportunity for a customer focused IT professional who enjoys problem solving across a broad range of technologies, and playing a key role in delivering reliable day-to-day support, helping our client s customers stay secure, productive, and connected. 2nd Line Support Engineer - Purpose Provide 1st & 2nd line technical support to customers via phone, email, remote tools, and occasional onsite visits. Diagnose and resolve issues across hardware, software, Microsoft 365, printers, connectivity, and core network services. Install, configure, and support desktops, laptops, mobile devices, operating systems, and business applications. Support user onboarding, account setup, permissions, and email configuration for customer environments. Monitor alerts, manage tickets, document resolutions clearly, and escalate more complex incidents where appropriate. Assist with patching, endpoint protection, cyber security best practice, and proactive service improvement. Work with firewalls, antivirus, backup, and cloud platforms as part of our client s managed service offering. 2nd Line Support Engineer Candidate - Ideal Previous 2nd line IT support experience in a technical support, service desk, help desk, or desktop support role. Strong working knowledge of Microsoft Windows, desktop hardware, laptops, printers, and common business applications. Good understanding of Microsoft 365 administration and support. Sound knowledge of networking fundamentals, including TCP/IP, Wi-Fi, VPNs, routers, and switching. Excellent troubleshooting skills, with the ability to prioritise and manage multiple tickets effectively and reliably. Strong communication and customer service skills, with a professional, approachable manner and a commitment to working collaboratively with colleagues and clients. Full UK driving licence and willingness to travel to provide onsite client support when required would be beneficial. The 2nd Line Support Engineer is offering £28,000 £35,000 basic salary plus benefits for the successful candidate. This is a full-time, permanent position, predominantly based at our client s Halifax office with flexibility to attend client sites when required. All successful candidates will be contacted within 5 days of application for the position of 2nd Line Support Engineer. This position is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.

About the Company A multidisciplinary agency delivering creative, print, project management and installation solutions for global brands. The business specialises in large-format print, retail graphics and end-to-end campaign delivery from concept through to installation. Why This Role Matters As the business continues to push boundaries with new technologies and production methods, this role will play a key part in building next-generation digital solutions that enhance how global retail campaigns are designed, managed and delivered. The Role This is a standalone Full Stack Software Developer role, offering the opportunity to shape and build internal and client-facing systems from the ground up. You ll work across the full development lifecycle, with the autonomy to define architecture, deliver scalable solutions, and lay the foundations for a future engineering team. Key Responsibilities • Design, develop and maintain full stack applications using Python and Microsoft .NET • Build and optimise cloud-based solutions within Microsoft Azure • Collaborate with stakeholders across design, production and project teams to translate business needs into technical solutions • Develop tools and systems that support end-to-end campaign delivery, workflow automation and operational efficiency • Ensure code quality, performance, scalability and security across all solutions • Contribute to technical strategy, architecture decisions and future team growth Required Skills & Experience • Strong experience in full stack development using Python and Microsoft .NET • Hands-on experience with Microsoft Azure (e.g. app services, cloud architecture, deployment) • Experience building scalable, production-grade applications • Strong understanding of APIs, system integrations and modern software architecture • Ability to work independently in a standalone role with high ownership • Strong communication skills and ability to work cross-functionally What s on Offer • Opportunity to build and lead a future development function • High-impact role working with global brands and next-generation retail solutions • Autonomy to shape technical direction and architecture • Collaborative, creative environment within a growing, forward-thinking business

Software Developer Manchester £40,000 - £45,000 Our client is an exciting, rapidly expanding technology business with a strong presence in the UK, Europe, USA, and Australia. The business offers a Cloud-based POS system tailored for small and mid-sized retailers. As a result of their continued growth, our client is increasing the size of the Software Development team and welcoming another Developer to the team. We are searching for candidates with exceptional attention to detail who can contribute to the creation of industry-leading solutions throughout product update and release cycles. Responsibilities will include enhancing existing architecture as well as developing new products and features. The team is advancing and expanding its Cloud-based software platform by leveraging modern technologies, including Vue.js 3, .Net Core, Docker, and Azure Cloud. Key Responsibilities: Collaborate within the team to develop industry-leading solutions. Write software that is rigorously tested and complies with our code review standards. Ensure all work adheres to company protocols and is effectively managed through the Jira issue management platform. Work closely with your immediate and cross-functional teams, including QA engineers, product managers, and project managers. Participate in Sprint meetings at head office twice monthly. Maintain a strong focus on best practices, quality, attention to detail, and consistently strive to deliver outstanding results. Support the growth and development of junior team members through guidance and mentorship. Partner with your Line Manager to take ownership of your ongoing personal and professional development, keeping your knowledge and skills current while sharing best practices with colleagues. Essential Skills/Qualifications: Microsoft .Net (including Core, WebAPI, Kestral) C# Azure DevOps, Git, CI/CD pipelines (Azure DevOps, GitHub Actions) JavaScript/TypeScript, HTML, CSS Entity Framework Core, Microsoft SQL Server Strong problem-solving skills and curiosity Solid ICT knowledge (MS Office) Excellent communication and numeracy Ability to meet deadlines under pressure Positive, collaborative attitude; works well independently or in teams Quick learner with new systems Desirable Skills/Qualifications: Skilled in Azure Proficient with Vue.js Experienced in .NET Core Familiar with Docker Hands-on experience with Jira Legacy expertise in VB.NET and ASP Web Forms

Bristol An exciting opportunity has arisen to join our team of skilled Systems Engineers within The Security Engineering Department who ensure our products are secure during their service life, protect MBDA's IP and safeguard our Customer's through-life military capability. Salary: Circa £ 60,000 depending on experience. Dynamic (hybrid) working: 4 days per week on-site due to workload classification; where possible, we will seek to accommodate a blended approach to on-site and remote working. Security Clearance: British Citizen. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Security Check (SC) clearance, which is managed by the MBDA Personnel Security Team. Applicants either holding or willing to undergo Developed Vetting (DV) clearance are ideal, but not mandatory. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more . The opportunity: The Security Engineering Department provides all project teams across the business with skilled resources, Technical Experts and other specialist capabilities to manage the Security Engineering process throughout the Product Life Cycle phases to ensure our products are robust to tampering and resistant to reverse engineering attempts by an Adversary. The Product Security Solution comprises both Technical Protection features embedded at all levels of the design and a robust set of processes and procedures, which form an essential part of our Customer's ability to maintain an Operational Advantage and Freedom of Action. Product Security Engineers are primarily Systems Engineers with a specialist focus on Security Design. Therefore, experience in working in the Security Engineering Domain, whilst beneficial is not essential. A successful candidate need only be a skilled Systems Engineer with an eye for detail and a willingness to learn. Some prior experience with electronics or software design is useful, but again not essential. Specifically, the role will involve: Task package management of activities utilising multi-disciplinary engineers spanning across the Engineering Directorate to design and deliver a comprehensive technical security solution within the budget and timescale set out for the task. Managing the trade-space to maximise the effectiveness of through life protective measures without compromising product safety or Customer winning capability. Preparing and maintaining a robust security case and working directly with the UK Customer and its technical advisors to agree sufficiency of solutions. Undertaking a wide range of systems design and technical leadership tasks, ensuring a coherent design is maintained across the contributing engineering departments (hardware, firmware, software) that can be integrated, tested and qualified to demonstrate the effectiveness of the security solution. Liaising with manufacturing and support teams to ensure the confidentiality and integrity of the missile/weapon system is maintained through manufacture and in the various through life support scenarios that may be offered to a Customer. Ensuring the Need to Know principal is adhered to and sufficient controls are in place to manage the knowledge of the technical implementation, providing direction on the release of information to Suppliers and Customers, where required. Product Security Engineers are required to look at the design at multiple levels: from the Missile as a whole with its multitude of complex interfaces within a wider Weapon System, to the individual electronic components at a printed circuit card level. Such a breadth of influence over and interaction with the design affords the Product Security Engineer a rich and challenging working environment unparalleled elsewhere in the Systems Design Function. You will gain an intimate knowledge of the product functionality and interact with stakeholders across the business from the highly technical to the more commercial. A role in the Security Engineering Department is therefore dynamic and diverse in its activities and provides a real opportunity to be part of a technically complex and essential part of the product capability. What we're looking for from you: Able to listen to, evaluate and resolve technical issues in a manner that upholds MBDAs reputation with our Customer. Strong engineering skills where a background in Systems Engineering is essential and experience in electronics design and/or embedded software or firmware design is desirable. Knowledge of Product or Systems Security is desirable. DV cleared or willing and eligible to go through the DV clearance process. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.

Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. Answering calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with Service Desk goals. Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. Managing and maintaining IT Glue documentation for customers and internal use. Collaborating with the Sales team to provide solutions and recommendations. Supporting hosted environments and local infrastructure for clients. Diagnosing and resolving technical issues for clients and internal teams. Assisting in small to medium-sized IT projects as directed by the Service Desk Manager. Applying security updates and system upgrades for clients and internal systems. Setting up and configuring core servers for clients and internal use. Ensuring software licensing records are maintained. Providing technical support for both Mac and PC users. Minimum Experience: 12+ months experience in a helpdesk or IT support role. Experience with Windows 10/11 managed support. Printer and server management (2016/2019). Management of domains/DNS (GoDaddy, 123 Reg, etc.). Office 365 Admin Centre / Exchange experience. SharePoint, OneDrive, and Teams support. Networking (DNS, DHCP, TCP/IP). Cybersecurity solutions (AV, email security, web filtering). Preferred Knowledge: 2+ years of experience in an MSP environment. Hyper-V / VMware. VOIP telephony support (3CX, Horizon). Remote Desktop solutions (Azure WVD, RDS). MDM solutions (Intune, Hexnode, etc.). Experience with ConnectWise Manage, Automate RMM tools, and IT Glues If you re an experienced Service Desk Engineer looking to take the next step in your career, we d love to hear from you. Apply now to be considered for this exciting opportunity!

A Senior Cloud Security Engineer is required to join an industry leading organisation in the energy sector, a genuinely global business with operations spanning multiple continents, thousands of employees. This is a permanent, full-time role that is based in Aberdeen (hybrid but can be slightly flexible on location) The opportunity This is a great chance to join a well-established IT Security team at a point where there's real work to be done. With a broad cloud estate spanning IaaS, PaaS, and SaaS, including a significant Azure and M365 footprint, cloud security here isn't a tick-box exercise. You'll have genuine scope to shape the direction of travel, the support of a capable team and managed service partners, and the backing of senior leadership who take security seriously. What you'll be doing You'll design and deploy cloud security solutions across the organisation's IaaS, PaaS, and SaaS estate, while helping develop and maintain security policies and procedures. Day to day this means conducting assessments and audits, identifying risks, maintaining security controls within Azure Active Directory and Microsoft 365, and playing an active role in incident response, including post-incident reviews and proposing engineering improvements. You'll also support cloud security tooling and platforms, contribute to change management forums, and help mentor colleagues across the wider IT function, all while keeping a close eye on the evolving threat landscape and bringing proactive recommendations to the team. You'll ideally have most of the following Extensive experience with cloud technologies, with Microsoft Azure being the priority A solid background in delivering Information Security in a modern digital environment Experience with Microsoft 365, Azure Active Directory, and ideally Microsoft Purview Scripting capability in PowerShell Familiarity with frameworks including NIST CSF, ISO27001, and GDPR Security certifications such as CISSP or CISM (advantageous) Azure certifications such as AZ-500 or SC-300 (advantageous) Don't worry if you don't tick every single box. If you have a strong security engineering background and genuine cloud experience, it's definitely worth a conversation. Why this role? The company is at an interesting point in its cloud security maturity. There's real work to be done, real problems to solve, and real scope to shape policy, tooling, and ways of working for the long term. This isn't a role where you'll be maintaining the status quo; you'll be actively contributing to how cloud security evolves across a major global organisation. What's on offer A competitive salary , strong benefits package , and hybrid working in Aberdeen (4 days in office - possibly some flexibility on location ). The chance to work in a senior, visible security engineering role within a business operating at real scale, and the opportunity to leave your mark on the cloud security strategy of a globally recognised organisation. If this sounds like the kind of role you've been looking for, please apply or get in touch with Matt MacAlpine at Cathcart Technology. Cathcart Technology is acting as an Employment Agency in relation to this vacancy.

At Agilico we're on a journey to build a better future for our people and planet. We're proud to be the UK's pioneering Circular-First Managed Print Services business, leading sustainability in our sector. Instead of the traditional 'take-make-waste' model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers. As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact. Responsibilities: Log, triage and manage all service calls using Agilico's digital ticketing platform (Vantage Online), ensuring accurate and timely updates on parts, labour and job status. Raise purchase orders, allocate parts to jobs, and maintain accurate digital records within company systems to support effective workflow management. Train to become a key user and super user of Vantage Online and associated digital platforms, supporting continuous improvement in system usage and processes. Support the diagnosis, repair and refurbishment of Multi-Functional Devices (MFDs), ensuring all activity is recorded digitally in line with company procedures. Maintain accurate documentation using Microsoft Office applications (including Outlook, Excel and Teams) to communicate, report and track work activities. Work collaboratively with engineers, workshop staff and management to prioritise tickets, coordinate parts, and ensure customer expectations are met. Assist with digital stock control and inventory management, tracking parts usage and identifying discrepancies through system reporting tools. Adhere to Agilico's quality, health & safety and data management standards, ensuring all records, service logs and documentation are complete, accurate and audit-ready. What we are looking for: Good understanding of IT Hands on person Troubleshooting/problem solver Good communication Salary: £20,000 per annum Working hours: Monday to Friday, 9am to 5pm Benefits: Opportunities to progress and grow your career 23 days holiday plus bank holidays, rising to 28 days after 5 years Stakeholder pension scheme & death in service benefit Agile Perks reward platform offering discounts and great deals Healthcare cash plan covering everyday expenses such as opticians, dentist etc Cycle to work scheme Volunteer days Referral bonuses if you nominate a friend or a new customer Employee Assistance Programme - free advice on relationships, mental health and financial planning and more. Enhanced maternity and paternity scheme Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

IT Support Engineer Location: Liverpool (with travel to customer sites) Salary: £25,000 - £30,000 + benefits We're working with a growing managed services provider looking for an IT Support Engineer to deliver high-quality onsite and remote support to a varied customer base. This is a hands-on role suited to someone who enjoys working autonomously, solving problems end-to-end, and building strong client relationships. The Role You'll provide both onsite and remote support across multiple client environments, taking ownership of issues and ensuring a smooth end-user experience. Key responsibilities include: Delivering onsite support as part of a managed service offering Providing remote support via RDP/RDS and monitoring tools Diagnosing and resolving hardware, software and network issues Taking ownership of support tickets through to resolution Installing and configuring systems, devices and applications Maintaining accurate documentation and updating stakeholders on progress About You You'll already have experience in a client-facing 1st line or early 2nd line support role , with strong troubleshooting ability and confidence working independently on customer sites. Experience required: Active Directory, Group Policy, DNS and DHCP Microsoft 365 administration (including user provisioning) Windows 11 and Windows Server environments Network infrastructure (switches, routers, firewalls) Printer and peripheral setup Backup and endpoint protection solutions General network and system monitoring Exposure to AWS or other cloud platforms would be beneficial. Additional Requirements Full UK driving licence and access to a car Willingness to travel to customer sites (primarily regional, with occasional UK-wide travel) Why Apply? Varied client environments - no two days the same Strong exposure across infrastructure, networking and cloud Opportunity to progress into a more senior support or infrastructure role

Job Title Reinstatement Scheduler Salary Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry. Location Birmingham Our Company Doocey Group is a family-run utility and civil engineering contractor with over 40 years experience built on strong, Black Country values. We ve experienced significant growth over the past 10 years which we ve achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast-paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation. If you re looking to join a business that values hard work, loyalty and ambition, you ll feel right at home here. The Role The Reinstatement Scheduler is responsible for coordinating reinstatement activities, planning workloads, managing live job updates and ensuring field teams have clear direction and sufficient work schedules. The Reinstatement Scheduler plays a key role in maximising productivity, maintaining accurate records, supporting operational delivery and ensuring customer and client expectations are met. The role requires confidence working under pressure, prioritising changing workloads and communicating effectively with both site teams and internal stakeholders. Responsibilities Monitor overnight overruns and ensure issues are managed appropriately Review, update and maintain operational reports including Works Open and Stops reports Coordinate and distribute barrier lists and loadout requests to field teams Brief operational teams on daily priorities and key expectations Attend daily operational calls and provide scheduling updates Respond to emails, calls and internal queries in a timely manner Track live progress of teams and identify emerging issues Prepare and organise jobs ready for backfill or reinstatement Print and process relevant operational documentation including RIFs and same-day requests Plant next-day workloads and notice end dates Review complaints logs and prioritise jobs ready for reinstatement Update systems with accurate statuses, comments and progress notes Ensure teams have sufficient forward workload to maximise efficiency Arrange additional internal or external resources where required Reassign reissues works based on location, materials and productivity Personal Qualities Highly organised with strong attention to detail Calm under pressure and able to manage changing priorities Strong communicator with a confident and professional manner Proactive and solution-focused approach Reliable with a strong work ethic Team player who can build positive working relationships Flexible mindset and willingness to support operational demands Technical Skills & Experience Demonstrable knowledge of reinstatement practices including confidence in specifying appropriate reinstatement methods, materials and layering requirements Ability to interpret site information and shcedules to make informed decisions that support operational temas with accurate technical guidance Ability to liaise effectively with operational teams and supervisors, providing trusted technicalinput on reinstatementrequirements and solutions Strong administrative and reporting skills Good IT skills including Microsoft Office packages Experience using scheduling or job management systems is advantageous Qualifications & Training GCSEs Grade 4-9 (or equivalent) in Maths and English Additional Information Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics. Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement. By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.

1st Line Support Technician Location: Reading, England (Hybrid Office based with 2 days' WFH after probation) Salary: £22,000 £27,500 per annum Working Hours: 9am 4pm (Monday to Friday; 32 hours per week) About Our Client Our client is a growing UK-based Managed Service Provider delivering proactive IT support, Microsoft 365, Azure, cybersecurity, and cloud solutions to small and medium-sized businesses. They pride themselves on exceptional customer service and technical excellence. The Opportunity Our client is looking for a motivated and customer-focused 1st Line Support Technician to join their friendly technical team in Reading. This is an excellent entry-to-mid level role for someone who enjoys solving technical problems and delivering outstanding support to clients. The successful candidate will be the first point of contact for their clients, handling incoming support requests, troubleshooting common IT issues, and ensuring every customer receives a fast, professional, and friendly service. Key Responsibilities: Provide first-line technical support to clients via phone, email, and the ticket system. Diagnose and resolve common issues with Microsoft 365, Windows, email, printers, networks, and general IT hardware / software. Log, manage, and update support tickets accurately and in a timely manner. Escalate complex issues to 2nd Line Engineers when required. Assist with user account setup, password resets, Office 365 administration, and basic troubleshooting. Deliver exceptional customer service and maintain high client satisfaction. Work collaboratively with the wider team to share knowledge and improve service delivery. Follow documented processes while suggesting improvements where appropriate. About You: At least one year of experience in a technical support or helpdesk role (IT or telecoms background welcomed). Experience handling inbound calls and managing support tickets. Good working knowledge of Microsoft technologies (Windows, Office 365, Outlook). Strong customer service mindset with a passion for solving problems and delivering great experiences. Excellent communication skills able to explain technical issues in simple terms. Ability to work well under pressure in a fast-paced environment. A genuine interest in technology and a desire to grow your IT career. What's on Offer: Competitive salary of £22,000 £27,500. Hybrid working full-time in the Reading office initially, with 2 days' work from home after successful probation. Full-time permanent contract (9am 4pm; Monday to Friday; 32 hours per week). Opportunity to develop IT skills and progress into 2nd line support. Ongoing training and certification support (Microsoft, CompTIA, etc.). Friendly, supportive team environment. Real opportunity to grow with a forward-thinking MSP. If you're enthusiastic, customer-oriented, and ready to start or build your career in IT support, our client would love to hear from you. Apply now by sending your CV.

1st Line Support Technician Location: Reading, England (Hybrid Office based with 2 days WFH after probation) Salary: £22,000 £27,500 per annum Working Hours: 9am 4pm (Monday to Friday; 32 hours per week) About ClearTrust MSP ClearTrust MSP is a growing UK-based Managed Service Provider delivering proactive IT support, Microsoft 365, Azure, cybersecurity, and cloud solutions to small and medium-sized businesses. We pride ourselves on exceptional customer service and technical excellence. The Opportunity We are looking for a motivated and customer-focused 1st Line Support Technician to join our friendly technical team in Reading. This is an excellent entry-to-mid level role for someone who enjoys solving technical problems and delivering outstanding support to clients. You will be the first point of contact for our clients, handling incoming support requests, troubleshooting common IT issues, and ensuring every customer receives a fast, professional, and friendly service. Key Responsibilities: Provide first-line technical support to clients via phone, email, and our ticket system. Diagnose and resolve common issues with Microsoft 365, Windows, email, printers, networks, and general IT hardware / software. Log, manage, and update support tickets accurately and in a timely manner. Escalate complex issues to 2nd Line Engineers when required. Assist with user account setup, password resets, Office 365 administration, and basic troubleshooting. Deliver exceptional customer service and maintain high client satisfaction. Work collaboratively with the wider team to share knowledge and improve service delivery. Follow documented processes while suggesting improvements where appropriate. About You: At least one year of experience in a technical support or helpdesk role (IT or telecoms background welcomed). Experience handling inbound calls and managing support tickets. Good working knowledge of Microsoft technologies (Windows, Office 365, Outlook). Strong customer service mindset with a passion for solving problems and delivering great experiences. Excellent communication skills able to explain technical issues in simple terms. Ability to work well under pressure in a fast-paced environment. A genuine interest in technology and a desire to grow your IT career. What We Offer: Competitive salary of £22,000 £27,500. Hybrid working full-time in our Reading office initially, with 2 days work from home after successful probation. Full-time permanent contract (9am 4pm; Monday to Friday; 32 hours per week). Opportunity to develop your IT skills and progress into 2nd line support. Ongoing training and certification support (Microsoft, CompTIA, etc.). Friendly, supportive team environment. Real opportunity to grow with a forward-thinking MSP. If you re enthusiastic, customer-oriented, and ready to start or build your career in IT support, we d love to hear from you. Apply now by sending your CV.

Are you an experienced administrator who has provided support in a production or similar environment? If so this could be a great role for you? A new and exciting opportunity for an experienced administrator A company with continuous growth Long term career development Description: Consortium Professional Recruitment are pleased to be working with our client to recruit a Production Administrator who will play a vital role in supporting manufacturing operations. This is an excellent opportunity for someone who thrives in a structured, detail focused environment and enjoys being at the heart of production activity. The Production Administrator will ensure the smooth and efficient coordination of production workflows, documentation and systems. You will work closely with production, purchasing, engineering and sales teams to keep information accurate, materials available and schedules on track. The Opportunity: As a Production Administrator you will play a key role in: Generating, printing and tracking work orders, purchase orders and shipping documentation to keep production moving smoothly Maintaining and updating production databases including BOMs, CIMs and SAGE to ensure accurate, real time data Coordinating production schedules, materials and logistics to meet operational demands Compiling daily, weekly and monthly production reports to support performance tracking and decision making Acting as a central point of communication between departments to resolve bottlenecks and manage changes to customer orders Providing wider administrative support to the production team, including ordering supplies, arranging meetings and supporting general office tasks Your work will directly contribute to operational efficiency, on time delivery and a well organised manufacturing environment. About You: We are looking for a Production Administrator who can bring: 2 to 5 years experience within an administrative, office or production environment Strong proficiency in Microsoft Office including Word, Excel and Outlook, along with experience using CIMs and SAGE Experience maintaining accurate records and managing multiple priorities in a fast paced setting Clear and confident communication skills, both written and verbal, with the ability to build positive working relationships across teams A proactive and solutions focused approach to resolving scheduling or logistical challenges Desirable experience includes familiarity with MRP systems, knowledge of manufacturing or technical assembly processes, and a basic understanding of budgeting or invoicing processes. We welcome applications from individuals of all backgrounds and experiences. If you meet most of the criteria and are motivated to grow, we would encourage you to apply. The Benefits and Package: In return, you will enjoy: Salary: £26,000+ depending on experience Opportunities for training and development A supportive and inclusive working environment aligned to a Human First ethos How to Apply: This exciting Production Administrator opportunity is being managed by Consortium Professional Recruitment, a trusted recruitment partner. If you are ready to take the next step in your career as a Production Administrator, we would love to hear from you. Please apply with your CV attached. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)

Role: Solution Designer - Financial Crime Engineering Location: London (Hybrid) Duration: 6-Month Contract Rate: £600 - £650 (Inside IR35) Key Essential Skills: Strong hands-on experience in ServiceNow case management system design (data models, workflows, integrations, user interfaces) Experience with other major case management platforms (Camunda, Pega, Appian) Ability to deliver lower-level technical designs and proposals, with hands-on coding (Python is a plus) Experience designing large-scale, multi-year, complex engineering solutions, ideally in financial crime compliance (sanctions, fraud, AML, KYC, export controls) Advanced communication and stakeholder management skills, able to align technology options with business, operations, and architectural requirements Familiarity with cloud (AWS, Azure) and on-prem platforms, including system integrations to services (CRM, billing, access/document management) Proven capability to work independently across technical and business functions, supporting solution delivery and technical troubleshooting Adherence to regulatory (GDPR, FCA) and architectural standards (Digital Blueprint, Enterprise Architecture) Desirable Skills Deep understanding of ServiceNow data concepts (data capture, reporting) Excellent written and verbal communication, complex technical matters for non-technical audiences Familiarity with automation/orchestration strategies for case management Experience supporting code reviews, testing, and release management teams Experience communicating and presenting architecture/designs to governance or technical review forums Hold relevant technical certifications or continuous professional development in engineering, cloud, or security domains Overview: This is an exciting opportunity to join the Financial Crime Engineering team as a Solution Designer, supporting large-scale, complex transformation workstreams. You'll be responsible for designing end-to-end and stream-level technology deliverables, engaging with multiple senior stakeholders and aligning architecture decisions with business change, operations, and wider technology teams. You'll contribute to a multi-year, transformative initiative for Financial Crime across Sanctions, Fraud, AML, KYC, and Export Controls, rolling out best-in-class solutions for one of the world's leading financial organizations. Role & Responsibilities: Lead end-to-end system design for case management solutions using ServiceNow (data models, workflows, integrations, UI) Collaborate with central ServiceNow architecture to implement robust design governance within Financial Crime systems Develop lower-level designs and if needed, hands-on proposals (coding experience in Python is beneficial) Serve as subject matter expert for ServiceNow Case Management; experience with Camunda, Pega, Appian also valued Evaluate and recommend ServiceNow modules/plugins to enhance functionality Deliver integration designs with external systems (CRM, Billing, Access, Document Repositories) Support code reviews, testing, and release management with best practices guidance Implement automation and orchestration for streamlined case management Ensure compliance with data privacy/regulatory frameworks (GDPR, FCA) Uphold technical quality and design standards per clients Digital Blueprint and Enterprise Architecture Communicate solution design and present to governance forums for review/signoff Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.

Job Title: Field IT Support Engineer - MSP Location: Bromsgrove Salary: Up to £35,000 (DOE) Are you an experienced Field IT Support Engineer looking for your next challenge? Do you enjoy working directly with clients, troubleshooting IT issues, and providing first-class technical support? If you're looking to build your career with a forward-thinking Managed Service Provider (MSP) , this could be the role for you.We are seeking a skilled IT Support Engineer to join our growing team in Bromsgrove. This is a field-based IT support position where you will visit a variety of customer sites to provide hands-on technical support. The role combines 2nd line support, desktop support, and network troubleshooting . Key Responsibilities Provide on-site and remote IT support (2nd line) for a wide range of clients Diagnose, troubleshoot, and resolve hardware, software, and network issues Install, configure, and support desktops, laptops, printers, and peripherals Support and maintain network infrastructure (routers, switches, firewalls, Wi-Fi) Assist with Microsoft 365, Azure and cloud solutions Skills and Experience Required Experience in an IT Support Engineer, IT Technician, or 2nd Line Support role Experience within a Managed Service Provider (MSP) environment is highly desirable Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking Experience with cloud services (Microsoft 365 / Azure) Benefits Competitive salary up to £35,000 (depending on experience) Paid for certificates and training Regular pay reviews Excellent working environment Opportunity to work directly with clients and further develop technical skills If you are looking for a new and exciting challenge that will further your career in tech, look no further!Apply now with an up-to-date CV to be considered

Vacancy No 5358 Job Title AREA SALES MANAGER - WORKPLACE FURNITURE Location: NORTH UK PLEASE NOTE: CANDIDATES SHOULD IDEALLY BE BASED WITHIN A REASONABLE COMMUTABLE DISTANCE TO MANCHESTER (45 MIN 1 HOUR MAX) Job Description Are you a high-performing, driven, and ambitious Area Sales Manager looking for a fresh challenge with a forward-thinking, design-led manufacturer? We are partnered with a highly respected and rapidly growing manufacturer of commercial office furniture solutions, known for their commitment to sustainability, circular production, and cutting-edge design. As they continue to expand across the UK, they re looking to strengthen their presence in the North by appointing a talented Area Sales Manager to take full ownership of a high-potential territory from Manchester to Sheffield to Newcastle. This is a standout opportunity to be part of a business that s not just following trends, but setting them, and to directly shape the growth of a bold and future-focused brand in the UK market. The Company Our client is part of a leading European group and has spent decades delivering exceptional workplace furniture solutions across commercial, educational, and hospitality sectors. They have state-of-the-art manufacturing facilities, a growing UK footprint, and a mission to deliver products that combine aesthetics, function, and sustainability. Backed by an agile and collaborative team culture, they offer the tools, support, and freedom for ambitious professionals to thrive, innovate, and make a real impact. Key responsibilities: Take full responsibility for developing business across the North, with a key focus on the Northwest, M62 corridor, Sheffield up to Newcastle. Build, grow, and manage relationships with a wide network of dealers, resellers, interior designers, and architects Drive sales by nurturing leads, managing long-term specification projects, and opening new business channels Deliver engaging product awareness sessions, CPDs, and account reviews to elevate brand understanding and loyalty Attend key industry events, exhibitions, and dealer meetings to strengthen visibility and market presence Work closely with UK and European teams to offer best-in-class service and project support Host key clients at cutting-edge manufacturing sites in Europe Knowledge, Skills and Experience Required ESSENTIAL Strong experience in B2B field sales, ideally in commercial furniture or from interior design-led products or solutions A natural networker and relationship builder who thrives in fast-paced, client-facing environments Proven track record managing dealer relationships, reseller channels, and the A&D community A self-starter with an entrepreneurial mindset, confident working autonomously while collaborating as part of a wider team Skilled in navigating short, medium and long-term project sales, tenders, and detailed client proposals ideally, you ll have an established network in the region, but more importantly, you ll bring passion, energy, and determination to grow Located within 60 minutes of Manchester to access the regional showroom when needed Why this role? Join a business that is reshaping the UK interiors landscape with sustainability, innovation and design at its heart Represent beautiful, high-quality products that you can be genuinely proud to sell Have a real say in how the brand grows and develops in your region, you won t be micromanaged Be supported by a talented and passionate UK & European team who value initiative and reward success SALARY & BENEFITS HIGH BASIC SALARY (up to £55,000 - larger basic available D.O.E) + UNCAPPED COMMISSION STRUCTURE (1.5% of turnover Paid monthly on sales intake) TRAVEL ALLOWANCE / CAR / CAR ALLOWANCE + PENSION + MOBILE + LAPTOP + 22 DAYS HOLIDAY (Growing to 27 Days with service) + STRONG CAREER ADVANCEMENT OPPORTUNITIES SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs

Enterprise IT Architect Location: London(Hybrid) Contract: Permanent Salary: £76,000 £84,000 + 10% car allowance + performance bonus + benefits About the Role VIQU had partnered with a leading organisation. As we enter a critical phase of transition, we re looking for an Enterprise IT Architect to play a pivotal role in shaping the IT architecture that will support the organisation s next chapter. Reporting to the Head of Enterprise Architecture & Solutions, you ll manage the transition of enterprise IT systems, services, and processes during a major organisational separation. You ll create the As-Is and Target-State Enterprise IT architectures, identify service gaps, and deliver a roadmap to achieve the desired enterprise IT state. Key Responsibilities Lead the creation and evolution of Enterprise IT architecture, aligning it to strategic objectives. Produce As-Is and Target-State architectures for the organisational transition, identifying technical risks and opportunities. Collaborate with engineering teams, procurement, functional leads, and external stakeholders to deliver architecture solutions. Define architecture and high-level design principles, providing guardrails to ensure structured, efficient delivery. Document RFP requirements for new IT services needed to deliver the IT transition strategy. Interlock with Enterprise IT teams to ensure alignment with wider IT strategy. Influence and guide stakeholders across complex environments, including senior executives, IT Architects, and business leaders. Essential Skills & Experience Proven Enterprise IT Architect with hands-on knowledge across architecture domains. Experience in complex, outsourced, or multi-site environments and working with systems integrators. Strong technical understanding of infrastructure, applications, AWS and Azure cloud environments (IaaS and SaaS), and managed services. Ability to process conflicting requirements into a strategic framework and drive delivery across diverse stakeholders. Ability to explain and justify strategic architecture decisions in large organisational transitions. Familiarity with SAFe (preferred) or TOGAF frameworks. Desirable Skills & Experience BCS Practitioner Certification in Enterprise and Solution Architecture. SAFe 6.0 certification (other versions considered). ITIL V3/V4 certification. Experience in DevOps practices, sprint planning, and backlog management. Experience in utilities or telecoms sectors. Key Relationships Operations and delivery teams IT transition leadership Enterprise Architecture leadership Enterprise IT teams Apply Now Apply now to speak with VIQU IT in confidence, or contact Phoebe Rees via the VIQU IT website. Know someone great? Refer them and receive up to £1,000 if successful (terms apply). Follow us on IT Recruitment for more exciting roles.