Tenancy Support Caseworker (West) Location: West (e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester) Salary: £32,300 per annum Vacancy Type: Full-time Closing date: 08 May, 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for a Tenancy Support Caseworker to join our Locality Team across the West (e.g. Shropshire, Herefordshire, Birmingham, Warwick, Gloucester), ensuring our customers receive high quality, responsive and personalised support. What you ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What we re looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 06, 2026
Full time
Tenancy Support Caseworker (West) Location: West (e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester) Salary: £32,300 per annum Vacancy Type: Full-time Closing date: 08 May, 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for a Tenancy Support Caseworker to join our Locality Team across the West (e.g. Shropshire, Herefordshire, Birmingham, Warwick, Gloucester), ensuring our customers receive high quality, responsive and personalised support. What you ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What we re looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Family & Children Solicitor Director (x2)- Milton Keynes Leading law firm looking to recruit dedicated and experienced Solicitor Director for highly sought permanent position. Gemini Recruitment are currently partnering with a large and established law firm. Our client serves corporate entities and private individuals in over 25 practice areas from offices throughout London and across England and Wales. Our client's accomplishments are acknowledged and recommended in The Legal 500 and Chambers and Partners, as a top tier firm. Our client holds the Investors in People Gold Accreditation Quality Standard Mark and is LEXCEL, Cyber Essentials Plus and ISO accredited and regulated by the Solicitors Regulation Authority. Family & Children Department Background: Our client's family department is ranked and recognized by The Legal 500 and Chambers and Partners for family and matrimonial work, providing confidential advice with effective representation. The family team includes practitioners who have achieved the Law Society's Children Law and Family Law Advanced accreditations providing advocacy in all court proceedings, ensuring their clients receive a consistent and professional service as well as a high degree of continuity. In addition, our client's Family department is experienced in assisting high net worth individuals in divorce matters with specialist divorce solicitors with expertise in domestic abuse, adoption, child abduction, prohibitive steps orders, specific issues orders, injunctions, spousal and child maintenance, properties, pensions and freezing injunctions. Main Duties and Responsibilities: Report directly to the Board and collaborate to ensure performance targets are achieved. Managing and overseeing complex family matters Responsible for all aspects of Family work including divorce, financial disputes and remedies; international elements of child abduction/ adoption; injunctions/ non molestation orders and providing technical expertise and guidance to other team members Ability to manage and supervise Solicitors, Trainee Solicitors and Caseworkers to manage appropriate caseload types and complexities Assisting with delivery of appropriate training and development in the department Variety of duties including dealing with a range of Family law matters as well as undertaking your own advocacy You will have a professional pro-active approach, strong client care skills and be interested in Business Development and Marketing to supplement the substantial work volumes brought in by the company Key Skills Required: Must have a clean, valid Practicing Certificate at the time of applying 3 Years+ PQE Accreditation required: Family Law Panel, Resolution Specialist, or ICACU panel. Experienced Family Law Solicitor with a proven track record in managing complex and sensitive child abduction cases. Strong management skills Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals Previous proven supervisory experience and working to key performance indicators Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Family Law issues Excellent networking and communication skills with the ability to successfully market the Company and generate new business Comprehensive knowledge of publicly funded family law, with the capability to effectively manage privately funded cases. Excellent client care and advocacy skills Excellent IT Skills -familiar with Microsoft Office applications and document management skills Excellent networking and communication skills with the ability to successfully market the Company and generate new business This list is not exhaustive and there may be other duties as reasonably required. On offer is an attractive salary package, a supportive team environment and real prospects for promotion. The Company will allow hybrid-working in accordance with the company policy. We are seeking experienced Solicitors, with opportunities available in London and across the UK. Salary (NQ-3PQE) : £40,000-£45,000 p.a., based on experience Panel-Accredited Salary: £50,000 p.a. The company is committed to Equal Opportunities and embraces diversity and inclusivity of its staff and strives to ensure that their workforce reflects the diversity of the communities they serve. About Gemini Recruitment: Gemini Recruitment is a leading recruitment agency specialising in legal recruitment. We provide a highly focused service specialising in placements for Solicitors, Legal Executives, Trainee Solicitors, Paralegals and Legal Support Staff. We have intimate knowledge of specific opportunities in the legal market across the UK. By applying to this vacancy you give Gemini Recruitment Services Limited permission to submit your CV to the hiring company and you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
May 06, 2026
Full time
Family & Children Solicitor Director (x2)- Milton Keynes Leading law firm looking to recruit dedicated and experienced Solicitor Director for highly sought permanent position. Gemini Recruitment are currently partnering with a large and established law firm. Our client serves corporate entities and private individuals in over 25 practice areas from offices throughout London and across England and Wales. Our client's accomplishments are acknowledged and recommended in The Legal 500 and Chambers and Partners, as a top tier firm. Our client holds the Investors in People Gold Accreditation Quality Standard Mark and is LEXCEL, Cyber Essentials Plus and ISO accredited and regulated by the Solicitors Regulation Authority. Family & Children Department Background: Our client's family department is ranked and recognized by The Legal 500 and Chambers and Partners for family and matrimonial work, providing confidential advice with effective representation. The family team includes practitioners who have achieved the Law Society's Children Law and Family Law Advanced accreditations providing advocacy in all court proceedings, ensuring their clients receive a consistent and professional service as well as a high degree of continuity. In addition, our client's Family department is experienced in assisting high net worth individuals in divorce matters with specialist divorce solicitors with expertise in domestic abuse, adoption, child abduction, prohibitive steps orders, specific issues orders, injunctions, spousal and child maintenance, properties, pensions and freezing injunctions. Main Duties and Responsibilities: Report directly to the Board and collaborate to ensure performance targets are achieved. Managing and overseeing complex family matters Responsible for all aspects of Family work including divorce, financial disputes and remedies; international elements of child abduction/ adoption; injunctions/ non molestation orders and providing technical expertise and guidance to other team members Ability to manage and supervise Solicitors, Trainee Solicitors and Caseworkers to manage appropriate caseload types and complexities Assisting with delivery of appropriate training and development in the department Variety of duties including dealing with a range of Family law matters as well as undertaking your own advocacy You will have a professional pro-active approach, strong client care skills and be interested in Business Development and Marketing to supplement the substantial work volumes brought in by the company Key Skills Required: Must have a clean, valid Practicing Certificate at the time of applying 3 Years+ PQE Accreditation required: Family Law Panel, Resolution Specialist, or ICACU panel. Experienced Family Law Solicitor with a proven track record in managing complex and sensitive child abduction cases. Strong management skills Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals Previous proven supervisory experience and working to key performance indicators Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Family Law issues Excellent networking and communication skills with the ability to successfully market the Company and generate new business Comprehensive knowledge of publicly funded family law, with the capability to effectively manage privately funded cases. Excellent client care and advocacy skills Excellent IT Skills -familiar with Microsoft Office applications and document management skills Excellent networking and communication skills with the ability to successfully market the Company and generate new business This list is not exhaustive and there may be other duties as reasonably required. On offer is an attractive salary package, a supportive team environment and real prospects for promotion. The Company will allow hybrid-working in accordance with the company policy. We are seeking experienced Solicitors, with opportunities available in London and across the UK. Salary (NQ-3PQE) : £40,000-£45,000 p.a., based on experience Panel-Accredited Salary: £50,000 p.a. The company is committed to Equal Opportunities and embraces diversity and inclusivity of its staff and strives to ensure that their workforce reflects the diversity of the communities they serve. About Gemini Recruitment: Gemini Recruitment is a leading recruitment agency specialising in legal recruitment. We provide a highly focused service specialising in placements for Solicitors, Legal Executives, Trainee Solicitors, Paralegals and Legal Support Staff. We have intimate knowledge of specific opportunities in the legal market across the UK. By applying to this vacancy you give Gemini Recruitment Services Limited permission to submit your CV to the hiring company and you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Job Title: HR Caseworker Location: London Job Type: Temporary Pay Rate: £300 per day About the Role We are seeking an experienced HR Caseworker to join a fast-paced team, managing triage casework and supporting decision-making processes. This role requires strong analytical skills, attention to detail, and the ability to handle sensitive information with professionalism. Key Responsibilities Decision-Making Make informed decisions in line with Standard Operating Instructions (SOIs) and Procedures (SOPs) Seek guidance where necessary to ensure compliance and accuracy Data Protection Handle sensitive and personal data in accordance with the Data Protection Act 2015 Maintain strict confidentiality at all times Query Management Respond to queries promptly and professionally Demonstrate empathy and identify when translation or interpretation support is needed Documentation Analysis Review and analyse applicant documentation thoroughly Request additional information from stakeholders where required Stakeholder Engagement Build and maintain effective relationships with internal and external stakeholders Support organisational priorities and collaboration Correspondence & Record-Keeping Communicate with applicants in a timely manner Maintain accurate case records, including notes, emails, and supporting documents Casework Data Management Ensure all case data is accurate and up to date Support reporting, performance tracking, and resource planning Governance & Compliance Adhere to governance frameworks and processes Ensure transparency, consistency, and accountability in all casework Key Requirements Experience in HR casework, investigations, or similar roles Strong decision-making and analytical skills Excellent written and verbal communication High level of attention to detail Ability to manage sensitive information confidentially Strong organisational and time management skills Why Apply? This is an excellent opportunity to work in a high-impact role, contributing to important casework decisions while developing your expertise in HR and governance.
May 06, 2026
Contractor
Job Title: HR Caseworker Location: London Job Type: Temporary Pay Rate: £300 per day About the Role We are seeking an experienced HR Caseworker to join a fast-paced team, managing triage casework and supporting decision-making processes. This role requires strong analytical skills, attention to detail, and the ability to handle sensitive information with professionalism. Key Responsibilities Decision-Making Make informed decisions in line with Standard Operating Instructions (SOIs) and Procedures (SOPs) Seek guidance where necessary to ensure compliance and accuracy Data Protection Handle sensitive and personal data in accordance with the Data Protection Act 2015 Maintain strict confidentiality at all times Query Management Respond to queries promptly and professionally Demonstrate empathy and identify when translation or interpretation support is needed Documentation Analysis Review and analyse applicant documentation thoroughly Request additional information from stakeholders where required Stakeholder Engagement Build and maintain effective relationships with internal and external stakeholders Support organisational priorities and collaboration Correspondence & Record-Keeping Communicate with applicants in a timely manner Maintain accurate case records, including notes, emails, and supporting documents Casework Data Management Ensure all case data is accurate and up to date Support reporting, performance tracking, and resource planning Governance & Compliance Adhere to governance frameworks and processes Ensure transparency, consistency, and accountability in all casework Key Requirements Experience in HR casework, investigations, or similar roles Strong decision-making and analytical skills Excellent written and verbal communication High level of attention to detail Ability to manage sensitive information confidentially Strong organisational and time management skills Why Apply? This is an excellent opportunity to work in a high-impact role, contributing to important casework decisions while developing your expertise in HR and governance.
Camberwell with delivery across all London Boroughs Ref CFC-261(0.5) Closing date: 18 May 2026 at 9am. Are you a proactive, compassionate and collaborative individual with a proven record of successfully engaging with challenging families and young people? Do you have lived, personal experience of the Criminal Justice System and/or care system? If so, join St Giles Trust as our Children and Families Caseworker to support young people and their families who are at risk of Youth violence or criminal exploitation. About St Giles Trust An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. The Children and Families team will support 45 young people and their families a year as part of our Greenwich Gangs team. Gang involvement increases the risk of violence and victimisation to the young person, their friends and their family, therefore, it is essential when supporting young people to exit gangs we adopt a whole family approach. About this key role As a Children & Families Caseworker, you will be tasked with providing both face-to-face and virtual/remote 1:1 case work to children, young people and their Families who are at risk of; involved in or on the periphery of gangs and serious youth violence. You will use your cultural competency and lived experience to engage young people involved in serious youth violence and exploitation. You will be one of 4 practitioners for this geographical area, providing a holistic approach to supporting young people and families in the community. Contributing towards the overarching aim of reducing harm, risk and exclusions (where relevant), you will work closely with social workers, youth offending agencies and schools/PRU s, developing a relationship based on trust, which prioritises safeguarding. You will play a central role in deterring young people from offending and safeguarding families who may be at risk. You will work with them for a set period, aiming to reduce key risk factors and behaviors. We will be relying on you to maintain the high standards of the service, ensuring the successful delivery of the outcomes, and compiling reports and recording data where necessary. What we are looking for To have lived, personal experience of the Criminal Justice System and/or care system. Experience of working with socially excluded children, young people and adults and of providing advice and guidance and/or mentoring to them. Experience of successfully engaging with challenging families and young people, e.g. those who have complex needs, people who are reluctant to discuss their needs and people who are angry and confused. Understanding of the UK care system and the challenges faced by those who enter it. Knowledge of gangs, knife crime and patterns of offending in London. Knowledge of safeguarding, child protection and risk management practice Understanding of child criminal exploitation (CCE) and child sexual exploitation (CSE) Strong IT skills, including case recording systems and standard Microsoft applications Please note: this role requires an Enhanced DBS check with child barred list. In return, you can expect a competitive salary, generous leave allowance, staff pension, access to clinical supervision, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more. We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation. St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy. Closing date: 18 May 2026 at 9am. Interview date: w/c on 25 May 202
May 06, 2026
Full time
Camberwell with delivery across all London Boroughs Ref CFC-261(0.5) Closing date: 18 May 2026 at 9am. Are you a proactive, compassionate and collaborative individual with a proven record of successfully engaging with challenging families and young people? Do you have lived, personal experience of the Criminal Justice System and/or care system? If so, join St Giles Trust as our Children and Families Caseworker to support young people and their families who are at risk of Youth violence or criminal exploitation. About St Giles Trust An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. The Children and Families team will support 45 young people and their families a year as part of our Greenwich Gangs team. Gang involvement increases the risk of violence and victimisation to the young person, their friends and their family, therefore, it is essential when supporting young people to exit gangs we adopt a whole family approach. About this key role As a Children & Families Caseworker, you will be tasked with providing both face-to-face and virtual/remote 1:1 case work to children, young people and their Families who are at risk of; involved in or on the periphery of gangs and serious youth violence. You will use your cultural competency and lived experience to engage young people involved in serious youth violence and exploitation. You will be one of 4 practitioners for this geographical area, providing a holistic approach to supporting young people and families in the community. Contributing towards the overarching aim of reducing harm, risk and exclusions (where relevant), you will work closely with social workers, youth offending agencies and schools/PRU s, developing a relationship based on trust, which prioritises safeguarding. You will play a central role in deterring young people from offending and safeguarding families who may be at risk. You will work with them for a set period, aiming to reduce key risk factors and behaviors. We will be relying on you to maintain the high standards of the service, ensuring the successful delivery of the outcomes, and compiling reports and recording data where necessary. What we are looking for To have lived, personal experience of the Criminal Justice System and/or care system. Experience of working with socially excluded children, young people and adults and of providing advice and guidance and/or mentoring to them. Experience of successfully engaging with challenging families and young people, e.g. those who have complex needs, people who are reluctant to discuss their needs and people who are angry and confused. Understanding of the UK care system and the challenges faced by those who enter it. Knowledge of gangs, knife crime and patterns of offending in London. Knowledge of safeguarding, child protection and risk management practice Understanding of child criminal exploitation (CCE) and child sexual exploitation (CSE) Strong IT skills, including case recording systems and standard Microsoft applications Please note: this role requires an Enhanced DBS check with child barred list. In return, you can expect a competitive salary, generous leave allowance, staff pension, access to clinical supervision, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more. We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation. St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy. Closing date: 18 May 2026 at 9am. Interview date: w/c on 25 May 202
Confederation of Service Charities
Catterick Garrison, Yorkshire
Catterick Garrison, North Yorkshire, United Kingdom Job Title: Case Work & Referral Officer Contract Type: Permanent Salary: £28,031.56 per annum Working Hours: Full Time - 37.5 Hours Working Pattern: Monday to Friday, 9am to 5pm Location: The Beacon, Catterick Garrison / Hybrid (50% office based minimum) The difference you will make as a Case Worker & Referral Officer This is a key role to work in partnership with key stakeholders to achieve the Op Fortitude mission to end veteran rough sleeping, which is a government funded referral service that supports veterans who may be rough sleeping or are at risk of homelessness. Putting customers first and empowering them to achieve their own goals and aspirations, you will work as part of a team to administer the referral gateway for single veterans to suitable accommodation. About you This is an exciting opportunity to be part of a team that will make a real difference to the lives of veterans in the UK. If you have a passion for the mission, the ability to create excellent working relationships, and an understanding of the causes and solutions to homelessness, then you could be ideal for this role. While desirable, being a member of the Armed Forces Community is not essential. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Role Profile To work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleeping, which is a government funded referral service that support Veterans who may be rough sleeping or are at risk of homelessness. Work collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation. To put customers first and empower them to achieve their goals and aspirations. Undertake a range of tasks that contribute to the safe and effective service delivery to customers. Key Responsibilities Deliver a support service/referral management service: Act as the first point of contact, dealing with a range of enquiries, answering phone calls and signposting customers as required. Demonstrate a full understanding of the eligibility criteria to confirm that referrals meet the criteria for the Pathway. Signpost referred customers that have a need for support, but do not meet the eligibility criteria. Conduct initial assessment of allocated referrals and current housing status. Identify root cause of insecurity of current home. Identify best solutions to address root cause. Develop a detailed understanding of support available, both veteran and non veteran specific, including Local Authorities, Op COURAGE for mental health support, grant giving bodies, local Third Sector Floating Support services, employment support, and signposting to other relevant agencies. Make referrals to the most appropriate organisation from our list of approved providers. Ensure 100% compliance with the recording of all referral and case management activity. Contribute to and maintain partnerships across the Op FORTITUDE Pathway. Carry out day to day administration and operational duties. Assist in the collation and submission of information returns relating to funding and performance, including capturing information for contractual requirements. Deliver the referrals process to meet contractual requirements, including monitoring the Op FORTITUDE referral portal, acknowledging receipt of referrals and responding to all enquiries within agreed timeframes. Refer customers to the Pathways Caseworker for support in seeking accommodation. Liaise with referring agents. Decide on the outcome and advise all relevant parties accordingly. Make a referral to the appropriate accommodation provider with suitable vacancies that meet referral needs. Be responsible for the accuracy of data of the referrals and ensure the referral pathway database is "quality driven" and updated at all times. Escalate any issues or concerns when referrals have not met the pathway standards to the Service Manager. Respect customer preferences in relation to choice of location where multiple accommodation options are available. When multiple accommodation choices are available that meet both the level of need and referral choice, prioritise the unit that has been vacant for the longest period. Use IT systems appropriately, including adding updates to the referral portal. Support customers: Use psychologically and trauma-informed approaches to engage and support veterans to make positive choices. Signpost to relevant Op FORTITUDE Caseworkers when brief intervention work at referral stage is required to ensure the safety of the customer. Maintain regular contact with veterans on the waiting list and keep them fully updated with the status of their application. Understand the risk management process, escalating appropriately where you have concerns for the safety of the veteran or others. Ensure equality, diversity and inclusion is always considered. Other Information: Carry out all duties within Riverside's Policy and Procedure framework (health & safety, safeguarding, dignity at work, GDPR, cash handling). Deliver your role in line with Riverside company values - "Our Riverside Way". Participate in team meetings, attend regular supervisions and reflective practice sessions. Undertake regular training and take responsibility for continuous development. From time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line Manager. Required qualifications & skills Understanding of the barriers faced by vulnerable homeless people with complex needs. Ability to work in partnership and communicate with other people to reach positive outcomes. Ability to organise tasks and plan accordingly. Be a team player with a caring, flexible, resilient, can do attitude. Ability to use initiative and have confidence to make decisions. High attention to detail with competent and accurate administrative and IT skills. Understanding of the veteran sector. Ability to administer a comprehensive referral service. Personal lived experience of serving in the forces or of homelessness.
May 05, 2026
Full time
Catterick Garrison, North Yorkshire, United Kingdom Job Title: Case Work & Referral Officer Contract Type: Permanent Salary: £28,031.56 per annum Working Hours: Full Time - 37.5 Hours Working Pattern: Monday to Friday, 9am to 5pm Location: The Beacon, Catterick Garrison / Hybrid (50% office based minimum) The difference you will make as a Case Worker & Referral Officer This is a key role to work in partnership with key stakeholders to achieve the Op Fortitude mission to end veteran rough sleeping, which is a government funded referral service that supports veterans who may be rough sleeping or are at risk of homelessness. Putting customers first and empowering them to achieve their own goals and aspirations, you will work as part of a team to administer the referral gateway for single veterans to suitable accommodation. About you This is an exciting opportunity to be part of a team that will make a real difference to the lives of veterans in the UK. If you have a passion for the mission, the ability to create excellent working relationships, and an understanding of the causes and solutions to homelessness, then you could be ideal for this role. While desirable, being a member of the Armed Forces Community is not essential. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Role Profile To work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleeping, which is a government funded referral service that support Veterans who may be rough sleeping or are at risk of homelessness. Work collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation. To put customers first and empower them to achieve their goals and aspirations. Undertake a range of tasks that contribute to the safe and effective service delivery to customers. Key Responsibilities Deliver a support service/referral management service: Act as the first point of contact, dealing with a range of enquiries, answering phone calls and signposting customers as required. Demonstrate a full understanding of the eligibility criteria to confirm that referrals meet the criteria for the Pathway. Signpost referred customers that have a need for support, but do not meet the eligibility criteria. Conduct initial assessment of allocated referrals and current housing status. Identify root cause of insecurity of current home. Identify best solutions to address root cause. Develop a detailed understanding of support available, both veteran and non veteran specific, including Local Authorities, Op COURAGE for mental health support, grant giving bodies, local Third Sector Floating Support services, employment support, and signposting to other relevant agencies. Make referrals to the most appropriate organisation from our list of approved providers. Ensure 100% compliance with the recording of all referral and case management activity. Contribute to and maintain partnerships across the Op FORTITUDE Pathway. Carry out day to day administration and operational duties. Assist in the collation and submission of information returns relating to funding and performance, including capturing information for contractual requirements. Deliver the referrals process to meet contractual requirements, including monitoring the Op FORTITUDE referral portal, acknowledging receipt of referrals and responding to all enquiries within agreed timeframes. Refer customers to the Pathways Caseworker for support in seeking accommodation. Liaise with referring agents. Decide on the outcome and advise all relevant parties accordingly. Make a referral to the appropriate accommodation provider with suitable vacancies that meet referral needs. Be responsible for the accuracy of data of the referrals and ensure the referral pathway database is "quality driven" and updated at all times. Escalate any issues or concerns when referrals have not met the pathway standards to the Service Manager. Respect customer preferences in relation to choice of location where multiple accommodation options are available. When multiple accommodation choices are available that meet both the level of need and referral choice, prioritise the unit that has been vacant for the longest period. Use IT systems appropriately, including adding updates to the referral portal. Support customers: Use psychologically and trauma-informed approaches to engage and support veterans to make positive choices. Signpost to relevant Op FORTITUDE Caseworkers when brief intervention work at referral stage is required to ensure the safety of the customer. Maintain regular contact with veterans on the waiting list and keep them fully updated with the status of their application. Understand the risk management process, escalating appropriately where you have concerns for the safety of the veteran or others. Ensure equality, diversity and inclusion is always considered. Other Information: Carry out all duties within Riverside's Policy and Procedure framework (health & safety, safeguarding, dignity at work, GDPR, cash handling). Deliver your role in line with Riverside company values - "Our Riverside Way". Participate in team meetings, attend regular supervisions and reflective practice sessions. Undertake regular training and take responsibility for continuous development. From time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line Manager. Required qualifications & skills Understanding of the barriers faced by vulnerable homeless people with complex needs. Ability to work in partnership and communicate with other people to reach positive outcomes. Ability to organise tasks and plan accordingly. Be a team player with a caring, flexible, resilient, can do attitude. Ability to use initiative and have confidence to make decisions. High attention to detail with competent and accurate administrative and IT skills. Understanding of the veteran sector. Ability to administer a comprehensive referral service. Personal lived experience of serving in the forces or of homelessness.
Resolution Team Manager Location: Remote Salary : £48,000 per annum Vacancy Type: Full-time Closing date: 25 May, 2026 It matters. So we re bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We ve listened. That s why we re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. We re also adapting how we handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. We need an experienced complaints professional to lead a high-performing team as a Resolution Team Manager, and shape a complaints service that is fair, responsive and focused on putting things right. This is a pivotal role. You won t just oversee complaint handling - you ll set the tone for how we respond to customers, embed a culture of early resolution, and ensure learning drives real service improvement across the organisation. What you ll be doing You ll work alongside a fellow Resolution Team Manager, and report to the Customer Resolution Manager, ensuring you lead from the front, handle customer concerns with empathy and professionalism, and solve issues at the earliest opportunity. In this role, you will: Lead, support and develop a team of Resolution Caseworkers to deliver consistently high standards Champion a customer-first, early resolution approach across all complaint handling Oversee and manage complaint cases to ensure timely, fair and high-quality outcomes Take ownership of complex, sensitive or high-risk cases where strong judgement is critical Coach and develop team members in communication, investigation and conflict resolution Analyse complaint trends and feedback to identify learning and drive service improvement Ensure robust record-keeping, reporting and organisational learning from complaints Act as a recognised subject matter expert, advising colleagues across the organisation Deliver training to embed best practice and strengthen complaint handling capability Deputise for the Customer Resolution Manager when required What you ll bring You ll bring credibility, sound judgement and a strong sense of purpose when it comes to customer advocacy. We re looking for: Significant experience in complaints handling, ideally within housing Strong knowledge of the Housing Ombudsman Complaint Handling Code Understanding of the RSH Consumer Standards and their application Proven experience leading and developing high-performing teams Excellent communication, coaching and conflict resolution skills The ability to interpret data and turn insight into service improvements A clear commitment to equality, diversity and inclusion A relevant professional qualification (e.g. CIH, customer service or complaints handling) or equivalent experience Why join us? At Stonewater, our customer promise is We are proud to make things personal; if it matters to our customers, it matters to us. This is more than a leadership role, it s an opportunity to shape how we respond when it matters most. If you re motivated by improving services, leading teams and making sure customer voice drives real change, we d love to hear from you. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 05, 2026
Full time
Resolution Team Manager Location: Remote Salary : £48,000 per annum Vacancy Type: Full-time Closing date: 25 May, 2026 It matters. So we re bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We ve listened. That s why we re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. We re also adapting how we handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. We need an experienced complaints professional to lead a high-performing team as a Resolution Team Manager, and shape a complaints service that is fair, responsive and focused on putting things right. This is a pivotal role. You won t just oversee complaint handling - you ll set the tone for how we respond to customers, embed a culture of early resolution, and ensure learning drives real service improvement across the organisation. What you ll be doing You ll work alongside a fellow Resolution Team Manager, and report to the Customer Resolution Manager, ensuring you lead from the front, handle customer concerns with empathy and professionalism, and solve issues at the earliest opportunity. In this role, you will: Lead, support and develop a team of Resolution Caseworkers to deliver consistently high standards Champion a customer-first, early resolution approach across all complaint handling Oversee and manage complaint cases to ensure timely, fair and high-quality outcomes Take ownership of complex, sensitive or high-risk cases where strong judgement is critical Coach and develop team members in communication, investigation and conflict resolution Analyse complaint trends and feedback to identify learning and drive service improvement Ensure robust record-keeping, reporting and organisational learning from complaints Act as a recognised subject matter expert, advising colleagues across the organisation Deliver training to embed best practice and strengthen complaint handling capability Deputise for the Customer Resolution Manager when required What you ll bring You ll bring credibility, sound judgement and a strong sense of purpose when it comes to customer advocacy. We re looking for: Significant experience in complaints handling, ideally within housing Strong knowledge of the Housing Ombudsman Complaint Handling Code Understanding of the RSH Consumer Standards and their application Proven experience leading and developing high-performing teams Excellent communication, coaching and conflict resolution skills The ability to interpret data and turn insight into service improvements A clear commitment to equality, diversity and inclusion A relevant professional qualification (e.g. CIH, customer service or complaints handling) or equivalent experience Why join us? At Stonewater, our customer promise is We are proud to make things personal; if it matters to our customers, it matters to us. This is more than a leadership role, it s an opportunity to shape how we respond when it matters most. If you re motivated by improving services, leading teams and making sure customer voice drives real change, we d love to hear from you. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Marks Consulting Partners are currently looking for an Accommodation Officer to work with one of our Local Authority clients in London. What the Job Will Be Doing Delivering a high-quality, customer-focused service to residents within Temporary Accommodation (TA) and Private Rented Sector (PRS) housing Managing TA and PRS portfolios, ensuring properties meet required standards, compliance and are used efficiently Supporting the procurement and allocation of cost-effective accommodation in line with statutory duties Conducting both planned and ad hoc property inspections, ensuring health & safety and compliance standards are met Managing housing leases and contracts, ensuring landlords and managing agents comply with agreements Supporting residents in TA, providing housing advice and promoting move-on into more sustainable accommodation options Working closely with caseworkers and internal teams to manage placements, including nightly-paid accommodation Handling housing management issues such as ASB, rent arrears, hoarding and tenancy breaches Supporting void and re-let processes, including property set up, sign-ups and tenancy closures Liaising with landlords, agents and contractors to resolve issues and maintain service standards Maintaining accurate records on housing systems and ensuring compliance with GDPR and data standards Assisting with statutory offers, decision letters and discharge of duty notifications Supporting emergency accommodation placements and participating in out-of-hours rotas where required What You Will Need Experience working in a housing, homelessness or accommodation management role within a Local Authority or similar setting Strong knowledge of homelessness legislation, including the Homelessness Reduction Act 2017 Understanding of Temporary Accommodation and Private Rented Sector housing standards and compliance Experience managing housing placements, inspections and working with landlords or managing agents Ability to manage a busy caseload and work to tight deadlines Strong communication skills with the ability to support vulnerable residents and manage challenging situations Good IT skills and experience using housing management systems Ability to work collaboratively with internal teams and external partners Full UK driving licence and access to a vehicle (desirable)
May 05, 2026
Contractor
Marks Consulting Partners are currently looking for an Accommodation Officer to work with one of our Local Authority clients in London. What the Job Will Be Doing Delivering a high-quality, customer-focused service to residents within Temporary Accommodation (TA) and Private Rented Sector (PRS) housing Managing TA and PRS portfolios, ensuring properties meet required standards, compliance and are used efficiently Supporting the procurement and allocation of cost-effective accommodation in line with statutory duties Conducting both planned and ad hoc property inspections, ensuring health & safety and compliance standards are met Managing housing leases and contracts, ensuring landlords and managing agents comply with agreements Supporting residents in TA, providing housing advice and promoting move-on into more sustainable accommodation options Working closely with caseworkers and internal teams to manage placements, including nightly-paid accommodation Handling housing management issues such as ASB, rent arrears, hoarding and tenancy breaches Supporting void and re-let processes, including property set up, sign-ups and tenancy closures Liaising with landlords, agents and contractors to resolve issues and maintain service standards Maintaining accurate records on housing systems and ensuring compliance with GDPR and data standards Assisting with statutory offers, decision letters and discharge of duty notifications Supporting emergency accommodation placements and participating in out-of-hours rotas where required What You Will Need Experience working in a housing, homelessness or accommodation management role within a Local Authority or similar setting Strong knowledge of homelessness legislation, including the Homelessness Reduction Act 2017 Understanding of Temporary Accommodation and Private Rented Sector housing standards and compliance Experience managing housing placements, inspections and working with landlords or managing agents Ability to manage a busy caseload and work to tight deadlines Strong communication skills with the ability to support vulnerable residents and manage challenging situations Good IT skills and experience using housing management systems Ability to work collaboratively with internal teams and external partners Full UK driving licence and access to a vehicle (desirable)
Tenancy Support Caseworker (Central) Location: Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick) Salary: £32,300 per annum Vacancy Type: Full-time Closing date: 08 May, 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick), ensuring our customers receive high quality, responsive and personalised support. What you ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What we re looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 04, 2026
Full time
Tenancy Support Caseworker (Central) Location: Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick) Salary: £32,300 per annum Vacancy Type: Full-time Closing date: 08 May, 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick), ensuring our customers receive high quality, responsive and personalised support. What you ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What we re looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Tenancy Support Caseworker (South West) Location: South West (e.g. Wiltshire, Bournemouth, Dorset, Somerset, Swindon) Salary: £32,300 per annum Vacancy Type: Full-time Closing date: 08 May, 2026 At Stonewater, our customers are at the heart of everything we do. We re looking for a Tenancy Support Caseworker to join our Locality Team across the South West (e.g. Wiltshire, Bournemouth, Dorset, Somerset, Swindon), ensuring our customers receive high quality, responsive and personalised support. What you ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What we re looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 04, 2026
Full time
Tenancy Support Caseworker (South West) Location: South West (e.g. Wiltshire, Bournemouth, Dorset, Somerset, Swindon) Salary: £32,300 per annum Vacancy Type: Full-time Closing date: 08 May, 2026 At Stonewater, our customers are at the heart of everything we do. We re looking for a Tenancy Support Caseworker to join our Locality Team across the South West (e.g. Wiltshire, Bournemouth, Dorset, Somerset, Swindon), ensuring our customers receive high quality, responsive and personalised support. What you ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What we re looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Tenancy Support Caseworker (North East) Location: North & East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge) Salary: £32,300 per annum Vacancy Type: Full-time Closing date: 08 May, 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the North & East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge), ensuring our customers receive high quality, responsive and personalised support. What you ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What we re looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 04, 2026
Full time
Tenancy Support Caseworker (North East) Location: North & East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge) Salary: £32,300 per annum Vacancy Type: Full-time Closing date: 08 May, 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the North & East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge), ensuring our customers receive high quality, responsive and personalised support. What you ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What we re looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Job Title: Assistant Pensions Administrator Location: Cardiff with Hybrid working Salary: £26,250 per annum Job Type: Permanent, Full Time About the role: We are looking for an Assistant Pensions Administrator to join our team and provide a high-quality service to pension scheme members. This role is ideal for someone who enjoys customer contact, is highly organised and thrives in a busy, deadline-driven environment. You will be responsible for answering pension-related queries from members, ensuring accurate and timely responses across multiple communication channels. Key responsibilities include: Responding to member queries via telephone, email, and written correspondence Delivering clear, professional, and empathetic customer service Managing a busy and varied workload, prioritising tasks effectively Meeting internal and external deadlines consistently Maintaining accurate records using a CRM system Liaising with colleagues to resolve queries efficiently Supporting general pensions administration as required About you: We are looking for someone who: Has previous customer service or administration experience Is confident and comfortable speaking on the phone Has excellent organisation and time management skills Can manage multiple tasks while maintaining accuracy Is reliable and deadline-focused Has good IT skills, including experience using CRM systems Has strong written communication skills for letters and emails Knowledge or experience using spreadsheets, including Excel, would be beneficial. Why Quantum? Work for us and you will become part of a close-knit team that is skilled, experienced and passionate about delivering a high-quality consultancy service to our corporate and trustee clients. We offer a friendly place to work with flexible working hours, 24 days' holiday per year with holiday trading, volunteering leave, flexible benefits to suit your personal circumstances, DC pension scheme, and a discretionary annual bonus. You will also be offered a structured study and training plan and will be given the chance to further develop your skills and career. Quantum Advisory is an equal opportunities employer and committed to diversity and inclusion and we are a Disability Confident Committed Employer. A basic DBS check is required for this position. What next? If you are interested in applying for this role, please submit your CV. Please note the closing date for applications is Wednesday 29th April 2026. We reserve the right to close this vacancy early if a high volume of suitable applications are received. Please click on the APPLY button to send your CV for this role. Candidates with experience of; Junior Pensions Caseworker, Pensions Administrator, Pension Data Administrator, Client Services Executive, Customer Service Executive, Office Administrator, Pension Administration may also be considered for this position.
May 04, 2026
Full time
Job Title: Assistant Pensions Administrator Location: Cardiff with Hybrid working Salary: £26,250 per annum Job Type: Permanent, Full Time About the role: We are looking for an Assistant Pensions Administrator to join our team and provide a high-quality service to pension scheme members. This role is ideal for someone who enjoys customer contact, is highly organised and thrives in a busy, deadline-driven environment. You will be responsible for answering pension-related queries from members, ensuring accurate and timely responses across multiple communication channels. Key responsibilities include: Responding to member queries via telephone, email, and written correspondence Delivering clear, professional, and empathetic customer service Managing a busy and varied workload, prioritising tasks effectively Meeting internal and external deadlines consistently Maintaining accurate records using a CRM system Liaising with colleagues to resolve queries efficiently Supporting general pensions administration as required About you: We are looking for someone who: Has previous customer service or administration experience Is confident and comfortable speaking on the phone Has excellent organisation and time management skills Can manage multiple tasks while maintaining accuracy Is reliable and deadline-focused Has good IT skills, including experience using CRM systems Has strong written communication skills for letters and emails Knowledge or experience using spreadsheets, including Excel, would be beneficial. Why Quantum? Work for us and you will become part of a close-knit team that is skilled, experienced and passionate about delivering a high-quality consultancy service to our corporate and trustee clients. We offer a friendly place to work with flexible working hours, 24 days' holiday per year with holiday trading, volunteering leave, flexible benefits to suit your personal circumstances, DC pension scheme, and a discretionary annual bonus. You will also be offered a structured study and training plan and will be given the chance to further develop your skills and career. Quantum Advisory is an equal opportunities employer and committed to diversity and inclusion and we are a Disability Confident Committed Employer. A basic DBS check is required for this position. What next? If you are interested in applying for this role, please submit your CV. Please note the closing date for applications is Wednesday 29th April 2026. We reserve the right to close this vacancy early if a high volume of suitable applications are received. Please click on the APPLY button to send your CV for this role. Candidates with experience of; Junior Pensions Caseworker, Pensions Administrator, Pension Data Administrator, Client Services Executive, Customer Service Executive, Office Administrator, Pension Administration may also be considered for this position.
A global social services organization seeks an Outreach Caseworker in the United Kingdom to provide trauma-informed support for individuals facing employment barriers. Responsibilities include community outreach, case management, and assisting with life skills and employment readiness. The ideal candidate will have a diploma in Social Services and at least 2 years of relevant experience. A caring attitude and strong communication skills are essential. This role involves both office and community-based work, requiring adaptability to various environments.
May 04, 2026
Full time
A global social services organization seeks an Outreach Caseworker in the United Kingdom to provide trauma-informed support for individuals facing employment barriers. Responsibilities include community outreach, case management, and assisting with life skills and employment readiness. The ideal candidate will have a diploma in Social Services and at least 2 years of relevant experience. A caring attitude and strong communication skills are essential. This role involves both office and community-based work, requiring adaptability to various environments.
Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY Outreach Caseworker is responsible for providing trauma-informed outreach, case management, advocacy, and employment support services to individuals facing significant barriers to employment, including homelessness, substance use, mental health challenges, poverty, and social isolation. This role combines community outreach and direct casework support, working alongside participants to reduce barriers, build stability, and move toward meaningful employment, volunteer, and life-skill opportunities. The incumbent will work both in the office and within the community, building trusting relationships with vulnerable individuals while coordinating services, referrals, and individualized case plans. All duties are performed in keeping with The Salvation Army's mission, vision, and values. KEY RESPONSIBILITIES 1. Outreach & Engagement Conduct community-based outreach to individuals experiencing homelessness, housing instability, unemployment, mental health challenges, and substance use concerns Build trusting relationships with participants through consistent, compassionate, non-judgmental presence Meet participants in community settings, shelters, public spaces, partner agencies, and other safe locations Assess immediate needs and connect participants to appropriate supports, including housing, healthcare, addictions services, mental health resources, food security, and income assistance Provide crisis intervention, de-escalation, emotional support, and advocacy as needed Conduct home visits and community visits where appropriate Support outreach events, meal programs, drop-in services, and community-based programming Maintain safety standards for staff and participants during outreach activities. 2. Case Management & Participant Support Conduct intake assessments and determine participant eligibility for programing Develop individualized service plans and employment readiness goals in collaboration with participants Maintain an active caseload and provide ongoing case coordination Document case notes, progress updates, referrals, and participant outcomes in a timely and professional manner Assist participants with applications and documentation, including: housing identification income supports employment programs training opportunities Coordinate referrals to internal and external services Support participants in goal setting, problem solving, and life stabilization Monitor participant progress and adapt service plans as needed Maintain strict confidentiality and professional boundaries. 3. Employment Readiness & Life Skills Support Support participants in developing skills needed for employment and community reintegration Assist with: Resumes Cover letters Job search Interview preparation Workplace readiness Facilitate individual and group sessions related to life skills, confidence building, and employability Support participants in identifying volunteer placements, work experience, and training opportunities Collaborate with community employers and agencies to identify opportunities for participants. 4. Program Administration & Reporting Maintain accurate participant files, case notes, statistics, and program documentation Collect and report data required by funders and The Salvation Army Contribute to monthly, quarterly, and year-end reports Track outcomes related to participant engagement, stabilization, and employment readiness Assist with program development and evaluation Participate in community meetings, case conferences, and stakeholder partnerships 5. Team & Community Collaboration Work collaboratively with staff, volunteers, community partners, and external agencies Participate in team meetings, debriefs, and supervision Help strengthen relationships with community partners, including housing, mental health, addictions, employment, and Indigenous organizations Represent The Salvation Army professionally in the community. QUALIFICATIONS Education Diploma or post-secondary education in Social Services, Human Services, Community Support, or a related field preferred Equivalent education and lived/professional experience may be considered Experience Minimum 2 years related experience in social services, outreach, case management, or community support work Experience working with individuals experiencing homelessness, addictions, mental health challenges, and complex barriers Experience in crisis intervention and de-escalation. Required Skills & Abilities Strong understanding of trauma-informed and participant-centered practice Excellent interpersonal and communication skills Strong organizational and documentation skills Ability to work independently and as part of a team Ability to manage multiple priorities in a dynamic environment Strong professional boundaries and confidentiality practices Compassionate, non-judgmental approach to vulnerable populations Cultural humility and ability to work with diverse populations. Certifications / Requirements Valid First Aid / CPR certification Valid BC Driver's License and access to reliable transportation Satisfactory Criminal Record Check including Vulnerable Sector Check Crisis intervention / Non-violent crisis intervention training is an asset. WORKING CONDITIONS The incumbent's work environment includes both office-based case management duties and community-based outreach responsibilities. This position requires a moderate amount of keyboarding, electronic documentation, and manual record keeping, including the preparation and maintenance of confidential participant files, case notes, reports, and statistics. The incumbent will regularly work in community settings, participant homes, shelters, public spaces, and outdoor environments, and must be prepared to be on the move and working outside in inclement weather conditions, including rain, snow, and extreme seasonal temperatures. The position requires the ability to work independently while remaining part of a collaborative team, establish priorities, manage multiple tasks, respond to urgent situations, and meet deadlines in a fast-paced and often unpredictable environment. Those served by the program may share information and experiences that are highly disturbing in nature, requiring intentional debriefing, consultation, and professional self-regulation. The incumbent may be required to work under the following disagreeable or high-stress conditions: Isolation Monotony Odours Dealing with behavioural challenges Verbal abuse Exposure to emotionally distressing situations Exposure to drugs and alcohol Exposure to bodily fluids and bodily waste Working with individuals experiencing crisis, mental health challenges, or substance use Work schedules that may occasionally affect lifestyle or require flexibility The incumbent may come into contact with individuals who are angry, agitated, vulnerable, or potentially violent, and must be able
May 04, 2026
Full time
Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY Outreach Caseworker is responsible for providing trauma-informed outreach, case management, advocacy, and employment support services to individuals facing significant barriers to employment, including homelessness, substance use, mental health challenges, poverty, and social isolation. This role combines community outreach and direct casework support, working alongside participants to reduce barriers, build stability, and move toward meaningful employment, volunteer, and life-skill opportunities. The incumbent will work both in the office and within the community, building trusting relationships with vulnerable individuals while coordinating services, referrals, and individualized case plans. All duties are performed in keeping with The Salvation Army's mission, vision, and values. KEY RESPONSIBILITIES 1. Outreach & Engagement Conduct community-based outreach to individuals experiencing homelessness, housing instability, unemployment, mental health challenges, and substance use concerns Build trusting relationships with participants through consistent, compassionate, non-judgmental presence Meet participants in community settings, shelters, public spaces, partner agencies, and other safe locations Assess immediate needs and connect participants to appropriate supports, including housing, healthcare, addictions services, mental health resources, food security, and income assistance Provide crisis intervention, de-escalation, emotional support, and advocacy as needed Conduct home visits and community visits where appropriate Support outreach events, meal programs, drop-in services, and community-based programming Maintain safety standards for staff and participants during outreach activities. 2. Case Management & Participant Support Conduct intake assessments and determine participant eligibility for programing Develop individualized service plans and employment readiness goals in collaboration with participants Maintain an active caseload and provide ongoing case coordination Document case notes, progress updates, referrals, and participant outcomes in a timely and professional manner Assist participants with applications and documentation, including: housing identification income supports employment programs training opportunities Coordinate referrals to internal and external services Support participants in goal setting, problem solving, and life stabilization Monitor participant progress and adapt service plans as needed Maintain strict confidentiality and professional boundaries. 3. Employment Readiness & Life Skills Support Support participants in developing skills needed for employment and community reintegration Assist with: Resumes Cover letters Job search Interview preparation Workplace readiness Facilitate individual and group sessions related to life skills, confidence building, and employability Support participants in identifying volunteer placements, work experience, and training opportunities Collaborate with community employers and agencies to identify opportunities for participants. 4. Program Administration & Reporting Maintain accurate participant files, case notes, statistics, and program documentation Collect and report data required by funders and The Salvation Army Contribute to monthly, quarterly, and year-end reports Track outcomes related to participant engagement, stabilization, and employment readiness Assist with program development and evaluation Participate in community meetings, case conferences, and stakeholder partnerships 5. Team & Community Collaboration Work collaboratively with staff, volunteers, community partners, and external agencies Participate in team meetings, debriefs, and supervision Help strengthen relationships with community partners, including housing, mental health, addictions, employment, and Indigenous organizations Represent The Salvation Army professionally in the community. QUALIFICATIONS Education Diploma or post-secondary education in Social Services, Human Services, Community Support, or a related field preferred Equivalent education and lived/professional experience may be considered Experience Minimum 2 years related experience in social services, outreach, case management, or community support work Experience working with individuals experiencing homelessness, addictions, mental health challenges, and complex barriers Experience in crisis intervention and de-escalation. Required Skills & Abilities Strong understanding of trauma-informed and participant-centered practice Excellent interpersonal and communication skills Strong organizational and documentation skills Ability to work independently and as part of a team Ability to manage multiple priorities in a dynamic environment Strong professional boundaries and confidentiality practices Compassionate, non-judgmental approach to vulnerable populations Cultural humility and ability to work with diverse populations. Certifications / Requirements Valid First Aid / CPR certification Valid BC Driver's License and access to reliable transportation Satisfactory Criminal Record Check including Vulnerable Sector Check Crisis intervention / Non-violent crisis intervention training is an asset. WORKING CONDITIONS The incumbent's work environment includes both office-based case management duties and community-based outreach responsibilities. This position requires a moderate amount of keyboarding, electronic documentation, and manual record keeping, including the preparation and maintenance of confidential participant files, case notes, reports, and statistics. The incumbent will regularly work in community settings, participant homes, shelters, public spaces, and outdoor environments, and must be prepared to be on the move and working outside in inclement weather conditions, including rain, snow, and extreme seasonal temperatures. The position requires the ability to work independently while remaining part of a collaborative team, establish priorities, manage multiple tasks, respond to urgent situations, and meet deadlines in a fast-paced and often unpredictable environment. Those served by the program may share information and experiences that are highly disturbing in nature, requiring intentional debriefing, consultation, and professional self-regulation. The incumbent may be required to work under the following disagreeable or high-stress conditions: Isolation Monotony Odours Dealing with behavioural challenges Verbal abuse Exposure to emotionally distressing situations Exposure to drugs and alcohol Exposure to bodily fluids and bodily waste Working with individuals experiencing crisis, mental health challenges, or substance use Work schedules that may occasionally affect lifestyle or require flexibility The incumbent may come into contact with individuals who are angry, agitated, vulnerable, or potentially violent, and must be able
INDUSTRIAL ORGANISER Positions available in the following regions: North West (BL6 4SD) 1.6 FTE Permanent Commencing salary £58,983 per annum (pro-rata for part-time) About the NEU The National Education Union is a force for change in the world of education, bringing together more than 500,000 educators in maintained and independent schools and colleges across the UK. Whatever the future holds the NEU is convinced that by building strong workplace organisation we can transform our education system so that it works for all students and all Educators. We have ambitious plans and we are seeking a significant number of staff to support us in this work. This is a unique opportunity to play a pivotal role in empowering educators, strengthening union structures, and driving meaningful change in workplaces across local authorities and multi-academy trusts. If you have experience as a workplace activist, caseworker or trade union organiser with a commitment to social justice, read on. About the Role As an Industrial Organiser, you'll lead on-the-ground organising projects that build collective power, support reps and activists, and deliver impactful industrial campaigns. You'll work closely with members, reps, and branch officers to escalate and win disputes, negotiate with employers, and foster vibrant, democratic union structures. We are looking for people who have: Proven experience in union organising, campaigning, and negotiations. Confident communicator with excellent interpersonal and public speaking skills. Ability to coach, mentor and develop activists in the workplace Ability to plan and deliver complex projects independently. Knowledge of education systems and employment rights (or ability to quickly learn). Commitment to trade union values, equality, and diversity. Willingness to travel extensively and work flexibly, including evenings and weekends. Full UK driving licence required. In return we can offer you: Meaningful work where you will be making a difference day in, day out. Working with experienced colleagues in a growing trade union. You'll receive a great salary, starting at £58,983 increasing to £62,998 exceptional defined benefit pensions scheme and a company car. We offer 35 days leave plus Christmas closure days, access to a health plan and very good working policies, included hybrid working. Further details can be downloaded from our website via the button below, where applicants will be able to complete an online application on our recruitment portal. Closing date is mid-day Friday 8 May 2026. Interviews to be held on Thursday 21 May2026 at the North West Regional office. Please note shortlisted applicants will be required to provide a copy of their driving licence by email to prior to interview.
May 02, 2026
Full time
INDUSTRIAL ORGANISER Positions available in the following regions: North West (BL6 4SD) 1.6 FTE Permanent Commencing salary £58,983 per annum (pro-rata for part-time) About the NEU The National Education Union is a force for change in the world of education, bringing together more than 500,000 educators in maintained and independent schools and colleges across the UK. Whatever the future holds the NEU is convinced that by building strong workplace organisation we can transform our education system so that it works for all students and all Educators. We have ambitious plans and we are seeking a significant number of staff to support us in this work. This is a unique opportunity to play a pivotal role in empowering educators, strengthening union structures, and driving meaningful change in workplaces across local authorities and multi-academy trusts. If you have experience as a workplace activist, caseworker or trade union organiser with a commitment to social justice, read on. About the Role As an Industrial Organiser, you'll lead on-the-ground organising projects that build collective power, support reps and activists, and deliver impactful industrial campaigns. You'll work closely with members, reps, and branch officers to escalate and win disputes, negotiate with employers, and foster vibrant, democratic union structures. We are looking for people who have: Proven experience in union organising, campaigning, and negotiations. Confident communicator with excellent interpersonal and public speaking skills. Ability to coach, mentor and develop activists in the workplace Ability to plan and deliver complex projects independently. Knowledge of education systems and employment rights (or ability to quickly learn). Commitment to trade union values, equality, and diversity. Willingness to travel extensively and work flexibly, including evenings and weekends. Full UK driving licence required. In return we can offer you: Meaningful work where you will be making a difference day in, day out. Working with experienced colleagues in a growing trade union. You'll receive a great salary, starting at £58,983 increasing to £62,998 exceptional defined benefit pensions scheme and a company car. We offer 35 days leave plus Christmas closure days, access to a health plan and very good working policies, included hybrid working. Further details can be downloaded from our website via the button below, where applicants will be able to complete an online application on our recruitment portal. Closing date is mid-day Friday 8 May 2026. Interviews to be held on Thursday 21 May2026 at the North West Regional office. Please note shortlisted applicants will be required to provide a copy of their driving licence by email to prior to interview.
We're recruiting an experienced Homeless Intervention Officer to join a busy local authority housing service, supporting the delivery of a proactive homelessness prevention and relief function. This is a frontline, statutory role focused on early intervention, preventing homelessness and managing crisis cases. You will work directly with vulnerable residents, carrying out assessments, making legal decisions and delivering tailored housing solutions in line with current legislation. The Role - Triage new homelessness approaches, providing advice and early intervention to prevent homelessness - Conduct full homelessness assessments and determine duties in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017 - Develop and manage Personalised Housing Plans, taking all reasonable steps to prevent or relieve homelessness - Make and review statutory homeless decisions, ensuring compliance with legislation and mitigating risk of legal challenge - Assess eligibility for temporary accommodation and support placements into suitable housing options - Carry out detailed interviews, including home visits, to assess housing and support needs - Work collaboratively with landlords, agents, family members and partner agencies to resolve housing issues - Manage complex cases involving safeguarding, domestic abuse, mental health and vulnerable households - Provide advice on a full range of housing options including private rented sector, hostels and social housing - Maintain accurate case records, reports and system updates in line with policy and GDPR requirements - Liaise closely with Temporary Accommodation teams to support move-on into settled housing - Refer cases to specialist services including outreach, mental health and support providers where required - Keep up to date with relevant legislation, case law and best practice to inform decision-making Key Requirements - Experience working in a homelessness, housing options or prevention role within a local authority - Strong knowledge of homelessness legislation including Housing Act 1996 and Homelessness Reduction Act 2017 - Experience making or supporting statutory homelessness decisions - Ability to manage complex and high-risk cases involving vulnerable residents - Experience developing and managing Personalised Housing Plans - Strong communication skills, with the ability to handle difficult conversations sensitively - Experience working collaboratively with internal teams and external partners - Ability to manage a busy caseload and prioritise effectively - Strong IT skills and experience maintaining accurate case records What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Homelessness Officers and Prevention Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 02, 2026
Contractor
We're recruiting an experienced Homeless Intervention Officer to join a busy local authority housing service, supporting the delivery of a proactive homelessness prevention and relief function. This is a frontline, statutory role focused on early intervention, preventing homelessness and managing crisis cases. You will work directly with vulnerable residents, carrying out assessments, making legal decisions and delivering tailored housing solutions in line with current legislation. The Role - Triage new homelessness approaches, providing advice and early intervention to prevent homelessness - Conduct full homelessness assessments and determine duties in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017 - Develop and manage Personalised Housing Plans, taking all reasonable steps to prevent or relieve homelessness - Make and review statutory homeless decisions, ensuring compliance with legislation and mitigating risk of legal challenge - Assess eligibility for temporary accommodation and support placements into suitable housing options - Carry out detailed interviews, including home visits, to assess housing and support needs - Work collaboratively with landlords, agents, family members and partner agencies to resolve housing issues - Manage complex cases involving safeguarding, domestic abuse, mental health and vulnerable households - Provide advice on a full range of housing options including private rented sector, hostels and social housing - Maintain accurate case records, reports and system updates in line with policy and GDPR requirements - Liaise closely with Temporary Accommodation teams to support move-on into settled housing - Refer cases to specialist services including outreach, mental health and support providers where required - Keep up to date with relevant legislation, case law and best practice to inform decision-making Key Requirements - Experience working in a homelessness, housing options or prevention role within a local authority - Strong knowledge of homelessness legislation including Housing Act 1996 and Homelessness Reduction Act 2017 - Experience making or supporting statutory homelessness decisions - Ability to manage complex and high-risk cases involving vulnerable residents - Experience developing and managing Personalised Housing Plans - Strong communication skills, with the ability to handle difficult conversations sensitively - Experience working collaboratively with internal teams and external partners - Ability to manage a busy caseload and prioritise effectively - Strong IT skills and experience maintaining accurate case records What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Homelessness Officers and Prevention Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Community Employment Consultant We are seeking a Community Employment Consultant to support people with convictions into employment by working with prisons, employers and community partners. Position: Community Employment Consultant Location: Midlands, Hybrid travel around the area is required so a full driving license and access to a car is essential Salary: £30 - £35k per annum Contract: Permanent, full time 37.5 hours per week Closing Date: Thursday 7th May About the organisation: This is an Employment Consultancy role with a difference; you will be working for a unique, award-winning organisation that helps people that have served a prison sentence to re-enter the workplace by: Training serving prisoners as Peer Recruiters, who then provide a Candidate pipeline and work closely alongside the Community Team. Take employers into prison to interview Candidates. Some job offers are made there and then. Provide caseworker support to Candidates in the community with the primary aim of removing their barriers to work and supporting them into meaningful, sustainable employment. About the role: As a Community Employment Consultant, you will support the senior team and work alongside the prison peer-led team, helping Peer Recruiters in custody to identify and support Candidates. Key responsibilities include: Build strong relationships with the relevant prison staff. (The prison you cover may well be in the East Midlands) Support the Head of West Midlands programme to engage employers and plan monthly interview days. Develop relationships with local and national employers and to promote the service and create employment opportunities for participants. Work with the team to develop and implement a strategy to identify and target local and national employers. Build relationships with local Probation offices and staff, DWP and Local Authority initiatives and Police & Crime Commissioner/Violence Reduction Unit and other relevant statutory and voluntary sector organisations. Maintain accurate and up to date records to monitor the effectiveness of the programme using our in-house portal (CRM system). Provide effective case management for participants, ensuring tailored and consistent support. About you: To be successful in the role of, you will need the following skills and experience: A full driving license and access to a car on (at least) a weekly basis. Be able and willing to work in Prisons and Youth Offender Institutions, this includes a vetting process which you will need to pass in order to be successful in the role. An empathetic and understanding approach when working with Candidates. A good understanding of the barriers faced by people with convictions in accessing employment. An interest in employment, the local labour market and Industry trends. Ability to communicate effectively with people at all levels, including the ability to motivate and inspire others. Strong administration skills with IT (MS Office) and well organised. You will have strong writing skills and will be able to write good CV s and Disclosure Letters. Although not essential, experience of Recruitment or Case Management would be desirable. In return: As well as a great job with competitive pay and benefits, you will have the opportunity to be part of something that has potential to become ground-breaking. The team comes from a diverse range of experiences and backgrounds. As well as employing serving prisoners within the team as Peer Recruiters, we also work with Community Consultants who have served a sentence. Where possible, the charity are keen to prioritise those with lived experience of the criminal justice system. Recruitment Process: Step one: If you are interested in the role, please send over a basic CV & one page cover letter. In the letter, please include details of why you think you are a fit for the role. You should also include details of why you are interested in working with the prison population. Step two: An informal Q&A before putting more time into applying for the role. This will be an online, 15 minute meeting with one of the team. Step Three: Formal interview. This is possible online or in person. You will be set a short task prior to the interview. Step Four: As a final part of the process, you ll be invited into the office for coffee with the team in Birmingham. Other roles you may have experience of could include: Employment Advisor, Employment Consultant, Employability Advisor, Resettlement Worker, Case Worker, Job Coach, Recruitment Consultant, Prison Resettlement Advisor, Community Support Worker, Work and Skills Advisor. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
May 01, 2026
Full time
Community Employment Consultant We are seeking a Community Employment Consultant to support people with convictions into employment by working with prisons, employers and community partners. Position: Community Employment Consultant Location: Midlands, Hybrid travel around the area is required so a full driving license and access to a car is essential Salary: £30 - £35k per annum Contract: Permanent, full time 37.5 hours per week Closing Date: Thursday 7th May About the organisation: This is an Employment Consultancy role with a difference; you will be working for a unique, award-winning organisation that helps people that have served a prison sentence to re-enter the workplace by: Training serving prisoners as Peer Recruiters, who then provide a Candidate pipeline and work closely alongside the Community Team. Take employers into prison to interview Candidates. Some job offers are made there and then. Provide caseworker support to Candidates in the community with the primary aim of removing their barriers to work and supporting them into meaningful, sustainable employment. About the role: As a Community Employment Consultant, you will support the senior team and work alongside the prison peer-led team, helping Peer Recruiters in custody to identify and support Candidates. Key responsibilities include: Build strong relationships with the relevant prison staff. (The prison you cover may well be in the East Midlands) Support the Head of West Midlands programme to engage employers and plan monthly interview days. Develop relationships with local and national employers and to promote the service and create employment opportunities for participants. Work with the team to develop and implement a strategy to identify and target local and national employers. Build relationships with local Probation offices and staff, DWP and Local Authority initiatives and Police & Crime Commissioner/Violence Reduction Unit and other relevant statutory and voluntary sector organisations. Maintain accurate and up to date records to monitor the effectiveness of the programme using our in-house portal (CRM system). Provide effective case management for participants, ensuring tailored and consistent support. About you: To be successful in the role of, you will need the following skills and experience: A full driving license and access to a car on (at least) a weekly basis. Be able and willing to work in Prisons and Youth Offender Institutions, this includes a vetting process which you will need to pass in order to be successful in the role. An empathetic and understanding approach when working with Candidates. A good understanding of the barriers faced by people with convictions in accessing employment. An interest in employment, the local labour market and Industry trends. Ability to communicate effectively with people at all levels, including the ability to motivate and inspire others. Strong administration skills with IT (MS Office) and well organised. You will have strong writing skills and will be able to write good CV s and Disclosure Letters. Although not essential, experience of Recruitment or Case Management would be desirable. In return: As well as a great job with competitive pay and benefits, you will have the opportunity to be part of something that has potential to become ground-breaking. The team comes from a diverse range of experiences and backgrounds. As well as employing serving prisoners within the team as Peer Recruiters, we also work with Community Consultants who have served a sentence. Where possible, the charity are keen to prioritise those with lived experience of the criminal justice system. Recruitment Process: Step one: If you are interested in the role, please send over a basic CV & one page cover letter. In the letter, please include details of why you think you are a fit for the role. You should also include details of why you are interested in working with the prison population. Step two: An informal Q&A before putting more time into applying for the role. This will be an online, 15 minute meeting with one of the team. Step Three: Formal interview. This is possible online or in person. You will be set a short task prior to the interview. Step Four: As a final part of the process, you ll be invited into the office for coffee with the team in Birmingham. Other roles you may have experience of could include: Employment Advisor, Employment Consultant, Employability Advisor, Resettlement Worker, Case Worker, Job Coach, Recruitment Consultant, Prison Resettlement Advisor, Community Support Worker, Work and Skills Advisor. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Anti-Social Behaviour (ASB) Caseworker Location: Remote, Herefordshire, Gloucestershire Salary: £35,000 per annum Vacancy Type: Full Time Here at Stonewater, we are seeking an Anti-Social Behaviour (ASB) Caseworker someone to take ownership of casework from start to finish of the process ensuring our ASB Customer Commitments are understood and delivered. This is an exciting role within our Customer Experience (CX) directorate. You ll provide customers with a customer journey that is efficient in terms of delivering resolution and next steps, showing sophisticated influencing and negotiation skills and prepare and present cases at court to an excellent standard. You ll be responsive to changing customer needs and be human by being compassionate, managing challenging conversations with customers who may be experiencing hate crime, domestic abuse, current and past trauma, complex financial issues and a range of complex experiences. Collaboration with our partners in the Police, Local Authority, Mental Health Services; as well as our external mediation and legal services partners is essential to the success of the role. Legal action is often a last resort in our ASB casework, and we always look to find creative solutions to resolve our cases. In the cases where legal action is deemed proportionate, you ll be required to prepare and present legal cases in court. So, experience of this is ideal. You ll also be working closely with our external legal services partners to ensure we get the right outcomes. We will, however, be giving comprehensive training to ensure that all our ASB Caseworkers are equipped to get the best possible results for our customers. You ll also be required to travel to court hearings as part of your role as well as carry out other visits to our customers and communities when required. As part of a national team, you ll also be asked to take part in our duty processes to ensure we effectively triage our cases. Using data and behavioural insights to propose service innovations and be an active part of delivering change, you ll be committed to developing your professional knowledge and expertise in terms of ASB in critical specialist areas and you ll build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering an excellent customer service. The ideal candidate will have: Experience of managing anti-social behaviour cases. Experience of developing and working in partnership with external stakeholders. Understanding of the law and relevant legislation around managing housing, anti-social behaviour and safeguarding. Experience of using the Harm based approach to ASB triage. Experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs. An outstanding high level of communication skills demonstrating an ability to positively influence and negotiate outcomes. Skills in adopting new digital solutions and innovations and experience of delivering change. Experience of partnership working to meet the needs of customers, complex multi-agency relationships. Experience of preparing complex case files for court and presenting cases in the civil or criminal courts Ability to effectively problem-solve and find innovative solutions for customers Ability to prioritise and manage a complex case load Experience of using mediation or conflict resolution services Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 01, 2026
Full time
Anti-Social Behaviour (ASB) Caseworker Location: Remote, Herefordshire, Gloucestershire Salary: £35,000 per annum Vacancy Type: Full Time Here at Stonewater, we are seeking an Anti-Social Behaviour (ASB) Caseworker someone to take ownership of casework from start to finish of the process ensuring our ASB Customer Commitments are understood and delivered. This is an exciting role within our Customer Experience (CX) directorate. You ll provide customers with a customer journey that is efficient in terms of delivering resolution and next steps, showing sophisticated influencing and negotiation skills and prepare and present cases at court to an excellent standard. You ll be responsive to changing customer needs and be human by being compassionate, managing challenging conversations with customers who may be experiencing hate crime, domestic abuse, current and past trauma, complex financial issues and a range of complex experiences. Collaboration with our partners in the Police, Local Authority, Mental Health Services; as well as our external mediation and legal services partners is essential to the success of the role. Legal action is often a last resort in our ASB casework, and we always look to find creative solutions to resolve our cases. In the cases where legal action is deemed proportionate, you ll be required to prepare and present legal cases in court. So, experience of this is ideal. You ll also be working closely with our external legal services partners to ensure we get the right outcomes. We will, however, be giving comprehensive training to ensure that all our ASB Caseworkers are equipped to get the best possible results for our customers. You ll also be required to travel to court hearings as part of your role as well as carry out other visits to our customers and communities when required. As part of a national team, you ll also be asked to take part in our duty processes to ensure we effectively triage our cases. Using data and behavioural insights to propose service innovations and be an active part of delivering change, you ll be committed to developing your professional knowledge and expertise in terms of ASB in critical specialist areas and you ll build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering an excellent customer service. The ideal candidate will have: Experience of managing anti-social behaviour cases. Experience of developing and working in partnership with external stakeholders. Understanding of the law and relevant legislation around managing housing, anti-social behaviour and safeguarding. Experience of using the Harm based approach to ASB triage. Experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs. An outstanding high level of communication skills demonstrating an ability to positively influence and negotiate outcomes. Skills in adopting new digital solutions and innovations and experience of delivering change. Experience of partnership working to meet the needs of customers, complex multi-agency relationships. Experience of preparing complex case files for court and presenting cases in the civil or criminal courts Ability to effectively problem-solve and find innovative solutions for customers Ability to prioritise and manage a complex case load Experience of using mediation or conflict resolution services Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
RISE is looking for an experienced feminist Housing Outreach and Sanctuary Scheme Caseworker (Maternity Cover) to work closely with our casework and housing team to work with domestic abuse survivors and their families with specific housing-related needs, providing support and guidance related to their housing needs and to their experiences of DVA. About the role: Together with your team you will build, maintain and create links with Brighton and Hove City Council Housing Teams, other housing specialists and local authorities, private landlords, supported housing providers and providers of security solutions to deliver survivor-focussed, trauma aware support to help survivors both access and maintain housing. This is a fantastic opportunity to join a highly regarded women-led, women-centred and trauma informed charity with 30+-years track-record in violence against women and girls (VAWG) and LGBT+ Domestic Abuse. The postholder will be confident with the use of Microsoft Office, able to remain professional when handling confidential material, be an excellent communicator and ideally, have experience of working in a busy office environment. Key responsibilities: Hold a caseload of their own and co-work with a team working with domestic abuse survivors and their families with specific housing-related support needs, providing support and guidance related to their housing/homelessness needs and to their experiences of DVA. Build, maintain and create links with Brighton and Hove City Council Housing Teams, other housing specialists and local authorities, private landlords, supported housing providers and providers of security solutions to deliver survivor-focussed, trauma aware support to help survivors both access and maintain housing. She will implement and coordinate the Sanctuary Scheme within Brighton and Hove to provide security options to make their homes safe with an Outreach / Sanctuary case load. We offer hybrid working with requirements to be onsite. We believe in creating a positive environment where our differences are respected and each of us feels valued for our contribution. On appointment, you will be expected to complete a DBS disclosure and supply us with references. This role is maternity cover, initially for 9 months, with possible extension. This post is subject to a DBS check. This post is only open to female applicants as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. The successful candidate will join a highly regarded women-led, women-centred, and trauma-informed charity with almost 30-years track record in violence against women and girls (VAWG) and LGBT Domestic Abuse. RISE is committed to ending racism and has signed up to the Ending Racism in VAWG commitments. We are committed to actively holding anti-racist values and practices and nurturing the contributions from Black and minoritised women within the sector so that Black and minoritised leadership can grow. RISE is a Disability Confident Employer. Benefits that we can offer in return: 3% employer contribution pension. Generous holiday entitlement of 27 days annual leave rising to 29 after 5 years plus bank holidays. Employee-assistance programme. Focus on well-being and balancing flexible working alongside RISE s priorities. Committed to training and learning opportunities for continuous development. Trauma focussed wellbeing support. Flexible working. We really look forward to hearing from you.
May 01, 2026
Full time
RISE is looking for an experienced feminist Housing Outreach and Sanctuary Scheme Caseworker (Maternity Cover) to work closely with our casework and housing team to work with domestic abuse survivors and their families with specific housing-related needs, providing support and guidance related to their housing needs and to their experiences of DVA. About the role: Together with your team you will build, maintain and create links with Brighton and Hove City Council Housing Teams, other housing specialists and local authorities, private landlords, supported housing providers and providers of security solutions to deliver survivor-focussed, trauma aware support to help survivors both access and maintain housing. This is a fantastic opportunity to join a highly regarded women-led, women-centred and trauma informed charity with 30+-years track-record in violence against women and girls (VAWG) and LGBT+ Domestic Abuse. The postholder will be confident with the use of Microsoft Office, able to remain professional when handling confidential material, be an excellent communicator and ideally, have experience of working in a busy office environment. Key responsibilities: Hold a caseload of their own and co-work with a team working with domestic abuse survivors and their families with specific housing-related support needs, providing support and guidance related to their housing/homelessness needs and to their experiences of DVA. Build, maintain and create links with Brighton and Hove City Council Housing Teams, other housing specialists and local authorities, private landlords, supported housing providers and providers of security solutions to deliver survivor-focussed, trauma aware support to help survivors both access and maintain housing. She will implement and coordinate the Sanctuary Scheme within Brighton and Hove to provide security options to make their homes safe with an Outreach / Sanctuary case load. We offer hybrid working with requirements to be onsite. We believe in creating a positive environment where our differences are respected and each of us feels valued for our contribution. On appointment, you will be expected to complete a DBS disclosure and supply us with references. This role is maternity cover, initially for 9 months, with possible extension. This post is subject to a DBS check. This post is only open to female applicants as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. The successful candidate will join a highly regarded women-led, women-centred, and trauma-informed charity with almost 30-years track record in violence against women and girls (VAWG) and LGBT Domestic Abuse. RISE is committed to ending racism and has signed up to the Ending Racism in VAWG commitments. We are committed to actively holding anti-racist values and practices and nurturing the contributions from Black and minoritised women within the sector so that Black and minoritised leadership can grow. RISE is a Disability Confident Employer. Benefits that we can offer in return: 3% employer contribution pension. Generous holiday entitlement of 27 days annual leave rising to 29 after 5 years plus bank holidays. Employee-assistance programme. Focus on well-being and balancing flexible working alongside RISE s priorities. Committed to training and learning opportunities for continuous development. Trauma focussed wellbeing support. Flexible working. We really look forward to hearing from you.
Community Employment Consultant We are seeking a Community Employment Consultant to support people with convictions into employment by working with prisons, employers and community partners. Position: Community Employment Consultant Location: Midlands, Hybrid travel around the area is required so a full driving license and access to a car is essential Salary: £30 - £35k per annum Contract: Permanent, full time 37.5 hours per week Closing Date: Thursday 7th May About the organisation: This is an Employment Consultancy role with a difference; you will be working for a unique, award-winning organisation that helps people that have served a prison sentence to re-enter the workplace by: Training serving prisoners as Peer Recruiters, who then provide a Candidate pipeline and work closely alongside the Community Team. Take employers into prison to interview Candidates. Some job offers are made there and then. Provide caseworker support to Candidates in the community with the primary aim of removing their barriers to work and supporting them into meaningful, sustainable employment. About the role: As a Community Employment Consultant, you will support the senior team and work alongside the prison peer-led team, helping Peer Recruiters in custody to identify and support Candidates. Key responsibilities include: Build strong relationships with the relevant prison staff. (The prison you cover may well be in the East Midlands) Support the Head of West Midlands programme to engage employers and plan monthly interview days. Develop relationships with local and national employers and to promote the service and create employment opportunities for participants. Work with the team to develop and implement a strategy to identify and target local and national employers. Build relationships with local Probation offices and staff, DWP and Local Authority initiatives and Police & Crime Commissioner/Violence Reduction Unit and other relevant statutory and voluntary sector organisations. Maintain accurate and up to date records to monitor the effectiveness of the programme using our in-house portal (CRM system). Provide effective case management for participants, ensuring tailored and consistent support. About you: To be successful in the role of, you will need the following skills and experience: A full driving license and access to a car on (at least) a weekly basis. Be able and willing to work in Prisons and Youth Offender Institutions, this includes a vetting process which you will need to pass in order to be successful in the role. An empathetic and understanding approach when working with Candidates. A good understanding of the barriers faced by people with convictions in accessing employment. An interest in employment, the local labour market and Industry trends. Ability to communicate effectively with people at all levels, including the ability to motivate and inspire others. Strong administration skills with IT (MS Office) and well organised. You will have strong writing skills and will be able to write good CV s and Disclosure Letters. Although not essential, experience of Recruitment or Case Management would be desirable. In return: As well as a great job with competitive pay and benefits, you will have the opportunity to be part of something that has potential to become ground-breaking. The team comes from a diverse range of experiences and backgrounds. As well as employing serving prisoners within the team as Peer Recruiters, we also work with Community Consultants who have served a sentence. Where possible, the charity are keen to prioritise those with lived experience of the criminal justice system. Recruitment Process: Step one: If you are interested in the role, please send over a basic CV & one page cover letter. In the letter, please include details of why you think you are a fit for the role. You should also include details of why you are interested in working with the prison population. Step two: An informal Q&A before putting more time into applying for the role. This will be an online, 15 minute meeting with one of the team. Step Three: Formal interview. This is possible online or in person. You will be set a short task prior to the interview. Step Four: As a final part of the process, you ll be invited into the office for coffee with the team in Birmingham. Other roles you may have experience of could include: Employment Advisor, Employment Consultant, Employability Advisor, Resettlement Worker, Case Worker, Job Coach, Recruitment Consultant, Prison Resettlement Advisor, Community Support Worker, Work and Skills Advisor. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
May 01, 2026
Full time
Community Employment Consultant We are seeking a Community Employment Consultant to support people with convictions into employment by working with prisons, employers and community partners. Position: Community Employment Consultant Location: Midlands, Hybrid travel around the area is required so a full driving license and access to a car is essential Salary: £30 - £35k per annum Contract: Permanent, full time 37.5 hours per week Closing Date: Thursday 7th May About the organisation: This is an Employment Consultancy role with a difference; you will be working for a unique, award-winning organisation that helps people that have served a prison sentence to re-enter the workplace by: Training serving prisoners as Peer Recruiters, who then provide a Candidate pipeline and work closely alongside the Community Team. Take employers into prison to interview Candidates. Some job offers are made there and then. Provide caseworker support to Candidates in the community with the primary aim of removing their barriers to work and supporting them into meaningful, sustainable employment. About the role: As a Community Employment Consultant, you will support the senior team and work alongside the prison peer-led team, helping Peer Recruiters in custody to identify and support Candidates. Key responsibilities include: Build strong relationships with the relevant prison staff. (The prison you cover may well be in the East Midlands) Support the Head of West Midlands programme to engage employers and plan monthly interview days. Develop relationships with local and national employers and to promote the service and create employment opportunities for participants. Work with the team to develop and implement a strategy to identify and target local and national employers. Build relationships with local Probation offices and staff, DWP and Local Authority initiatives and Police & Crime Commissioner/Violence Reduction Unit and other relevant statutory and voluntary sector organisations. Maintain accurate and up to date records to monitor the effectiveness of the programme using our in-house portal (CRM system). Provide effective case management for participants, ensuring tailored and consistent support. About you: To be successful in the role of, you will need the following skills and experience: A full driving license and access to a car on (at least) a weekly basis. Be able and willing to work in Prisons and Youth Offender Institutions, this includes a vetting process which you will need to pass in order to be successful in the role. An empathetic and understanding approach when working with Candidates. A good understanding of the barriers faced by people with convictions in accessing employment. An interest in employment, the local labour market and Industry trends. Ability to communicate effectively with people at all levels, including the ability to motivate and inspire others. Strong administration skills with IT (MS Office) and well organised. You will have strong writing skills and will be able to write good CV s and Disclosure Letters. Although not essential, experience of Recruitment or Case Management would be desirable. In return: As well as a great job with competitive pay and benefits, you will have the opportunity to be part of something that has potential to become ground-breaking. The team comes from a diverse range of experiences and backgrounds. As well as employing serving prisoners within the team as Peer Recruiters, we also work with Community Consultants who have served a sentence. Where possible, the charity are keen to prioritise those with lived experience of the criminal justice system. Recruitment Process: Step one: If you are interested in the role, please send over a basic CV & one page cover letter. In the letter, please include details of why you think you are a fit for the role. You should also include details of why you are interested in working with the prison population. Step two: An informal Q&A before putting more time into applying for the role. This will be an online, 15 minute meeting with one of the team. Step Three: Formal interview. This is possible online or in person. You will be set a short task prior to the interview. Step Four: As a final part of the process, you ll be invited into the office for coffee with the team in Birmingham. Other roles you may have experience of could include: Employment Advisor, Employment Consultant, Employability Advisor, Resettlement Worker, Case Worker, Job Coach, Recruitment Consultant, Prison Resettlement Advisor, Community Support Worker, Work and Skills Advisor. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Job Title: Assistant Pensions Administrator Location: Cardiff with Hybrid working Salary: £26,250 per annum Job Type: Permanent, Full Time About the role: We are looking for an Assistant Pensions Administrator to join our team and provide a high-quality service to pension scheme members. This role is ideal for someone who enjoys customer contact, is highly organised and thrives in a busy, deadline-driven environment. You will be responsible for answering pension-related queries from members, ensuring accurate and timely responses across multiple communication channels. Key responsibilities include: Responding to member queries via telephone, email, and written correspondence Delivering clear, professional, and empathetic customer service Managing a busy and varied workload, prioritising tasks effectively Meeting internal and external deadlines consistently Maintaining accurate records using a CRM system Liaising with colleagues to resolve queries efficiently Supporting general pensions administration as required About you: We are looking for someone who: Has previous customer service or administration experience Is confident and comfortable speaking on the phone Has excellent organisation and time management skills Can manage multiple tasks while maintaining accuracy Is reliable and deadline-focused Has good IT skills, including experience using CRM systems Has strong written communication skills for letters and emails Knowledge or experience using spreadsheets, including Excel, would be beneficial. Why Quantum? Work for us and you will become part of a close-knit team that is skilled, experienced and passionate about delivering a high-quality consultancy service to our corporate and trustee clients. We offer a friendly place to work with flexible working hours, 24 days' holiday per year with holiday trading, volunteering leave, flexible benefits to suit your personal circumstances, DC pension scheme, and a discretionary annual bonus. You will also be offered a structured study and training plan and will be given the chance to further develop your skills and career. Quantum Advisory is an equal opportunities employer and committed to diversity and inclusion and we are a Disability Confident Committed Employer. A basic DBS check is required for this position. What next? If you are interested in applying for this role, please submit your CV. Please note the closing date for applications is Wednesday 29th April 2026. We reserve the right to close this vacancy early if a high volume of suitable applications are received. Please click on the APPLY button to send your CV for this role. Candidates with experience of; Junior Pensions Caseworker, Pensions Administrator, Pension Data Administrator, Client Services Executive, Customer Service Executive, Office Administrator, Pension Administration may also be considered for this position.
Apr 30, 2026
Full time
Job Title: Assistant Pensions Administrator Location: Cardiff with Hybrid working Salary: £26,250 per annum Job Type: Permanent, Full Time About the role: We are looking for an Assistant Pensions Administrator to join our team and provide a high-quality service to pension scheme members. This role is ideal for someone who enjoys customer contact, is highly organised and thrives in a busy, deadline-driven environment. You will be responsible for answering pension-related queries from members, ensuring accurate and timely responses across multiple communication channels. Key responsibilities include: Responding to member queries via telephone, email, and written correspondence Delivering clear, professional, and empathetic customer service Managing a busy and varied workload, prioritising tasks effectively Meeting internal and external deadlines consistently Maintaining accurate records using a CRM system Liaising with colleagues to resolve queries efficiently Supporting general pensions administration as required About you: We are looking for someone who: Has previous customer service or administration experience Is confident and comfortable speaking on the phone Has excellent organisation and time management skills Can manage multiple tasks while maintaining accuracy Is reliable and deadline-focused Has good IT skills, including experience using CRM systems Has strong written communication skills for letters and emails Knowledge or experience using spreadsheets, including Excel, would be beneficial. Why Quantum? Work for us and you will become part of a close-knit team that is skilled, experienced and passionate about delivering a high-quality consultancy service to our corporate and trustee clients. We offer a friendly place to work with flexible working hours, 24 days' holiday per year with holiday trading, volunteering leave, flexible benefits to suit your personal circumstances, DC pension scheme, and a discretionary annual bonus. You will also be offered a structured study and training plan and will be given the chance to further develop your skills and career. Quantum Advisory is an equal opportunities employer and committed to diversity and inclusion and we are a Disability Confident Committed Employer. A basic DBS check is required for this position. What next? If you are interested in applying for this role, please submit your CV. Please note the closing date for applications is Wednesday 29th April 2026. We reserve the right to close this vacancy early if a high volume of suitable applications are received. Please click on the APPLY button to send your CV for this role. Candidates with experience of; Junior Pensions Caseworker, Pensions Administrator, Pension Data Administrator, Client Services Executive, Customer Service Executive, Office Administrator, Pension Administration may also be considered for this position.
