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resolution team manager
TransUnion
Head of Product Delivery
TransUnion City, Leeds
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Head of Product Delivery to join our growing team. The role of Head of Product Delivery entails the management of multi disciplinary technical teams who design, build, test, deploy and support TransUnion product within a specific domain. Led by delivery managers who create, maintain and manage deliveries to agreed plans. Day to Day You'll Be: Work closely with product management and product owners, to understand product roadmaps and requirements to deliver against functional commitments and non-functional needs. Work closely with product stakeholders, developing effective working relationships and continuous product development and release processes. Plan the product development priorities and put in place effective monitoring and controls to ensure the timely identification, evaluation and mitigation of risks, issues and dependencies. Manage product development within the software development and release lifecycle exploiting Agile development methods Ensure resource availability across product teams, and identify areas of risk and resource exposure. Manage teams and direct report to a high standard, setting expectations of high performance, high quality, and predictable delivery in line with agreed service levels and commitments. Create and manage a skills matrix to ensure teams are prepared and effective at building, testing and supporting Products in alignment with agreed product and technology roadmaps. Establish and align skills of team members to Communities of Practice to ensure adherence to standards and best practice within the wider Product Delivery function. Leverage skills improvement and support engineers personal development. Coordinate prioritisation and timely resolution of department level technical risks and issues, as well product risk. Coordinate weekly updates and monthly reports on the status of product development and releases against agree plans and milestones. Perform assessment, development and people-management of direct reporting staff - both Engineering Managers and Delivery Managers. Design product team structure, aligning cross team resource to adequately resource Project plans for development commitments. Accountable for team recruitment to maintain resource levels and skills requirements. Provide support and advice on product development method and best practices. Management and tracking of cost centre budget, and creation or capex forecasts linked to roadmap. Essential Skills & Experience: Ability to define product development tasks and resolve resource and infrastructure inter-dependencies across multiple product teams. Ability to manage complex, cross-functional, concurrent product development teams. Ability to communicate at all levels including senior management, via a variety of mechanisms, to external third party suppliers, partners and customers. Ability to define a firm foundation for continuous product development. Experience of managing third-party suppliers and remote product development teams. Management skills to co-ordinate product team structure, build and maintain morale, and create a solid work ethic across both intra and inter team. Passion for quality excellence, methodical, thorough and diligent. Strong organisational and time management skills. Completer / finisher. Risk Identifier and Manager. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Sr Manager, Software Development
May 15, 2026
Full time
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Head of Product Delivery to join our growing team. The role of Head of Product Delivery entails the management of multi disciplinary technical teams who design, build, test, deploy and support TransUnion product within a specific domain. Led by delivery managers who create, maintain and manage deliveries to agreed plans. Day to Day You'll Be: Work closely with product management and product owners, to understand product roadmaps and requirements to deliver against functional commitments and non-functional needs. Work closely with product stakeholders, developing effective working relationships and continuous product development and release processes. Plan the product development priorities and put in place effective monitoring and controls to ensure the timely identification, evaluation and mitigation of risks, issues and dependencies. Manage product development within the software development and release lifecycle exploiting Agile development methods Ensure resource availability across product teams, and identify areas of risk and resource exposure. Manage teams and direct report to a high standard, setting expectations of high performance, high quality, and predictable delivery in line with agreed service levels and commitments. Create and manage a skills matrix to ensure teams are prepared and effective at building, testing and supporting Products in alignment with agreed product and technology roadmaps. Establish and align skills of team members to Communities of Practice to ensure adherence to standards and best practice within the wider Product Delivery function. Leverage skills improvement and support engineers personal development. Coordinate prioritisation and timely resolution of department level technical risks and issues, as well product risk. Coordinate weekly updates and monthly reports on the status of product development and releases against agree plans and milestones. Perform assessment, development and people-management of direct reporting staff - both Engineering Managers and Delivery Managers. Design product team structure, aligning cross team resource to adequately resource Project plans for development commitments. Accountable for team recruitment to maintain resource levels and skills requirements. Provide support and advice on product development method and best practices. Management and tracking of cost centre budget, and creation or capex forecasts linked to roadmap. Essential Skills & Experience: Ability to define product development tasks and resolve resource and infrastructure inter-dependencies across multiple product teams. Ability to manage complex, cross-functional, concurrent product development teams. Ability to communicate at all levels including senior management, via a variety of mechanisms, to external third party suppliers, partners and customers. Ability to define a firm foundation for continuous product development. Experience of managing third-party suppliers and remote product development teams. Management skills to co-ordinate product team structure, build and maintain morale, and create a solid work ethic across both intra and inter team. Passion for quality excellence, methodical, thorough and diligent. Strong organisational and time management skills. Completer / finisher. Risk Identifier and Manager. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Sr Manager, Software Development
Hays
Tax Investigations Manager / Senior Manager
Hays Birmingham, Staffordshire
Tax Investigations Manager / Senior Manager working for a well-established tax consultancy in Birmingham Your new firm A well-established tax consultancy with a number of offices across the UK, is looking to make a strategic hire in their West Midlands office. The firm is non-bureaucratic and hugely profitable. The team are all large-firm trained and highly experienced, and enjoy flexibility, high-quality work and clients and an innovative and contractual bonus structure, which pays well over the market rate as an overall package. Your new role This is a rare opportunity to work for an established tax consultancy advising high and ultra-high net worth entrepreneurs, families and businesses. Their tax advice is practical rather than theoretical and genuinely reflects the needs and circumstances of their clients. They don't deal in "products" or "solutions", but provide bespoke advice to each and every client. You'll be working with a very well-established and experienced team, taking responsibility for tax investigations and resolution needs across the firm. This role involves a significant focus on tax investigations, including COP9, COP8, HMRC Nudge Letters, and all types of contentious tax disputes and tax resolution work. What you'll need to succeed The ideal candidate will be CTA qualified and have experience working in a tax investigations role or have some exposure / interest in that type of work. What you'll get in return You will receive a competitive salary along with a generous contractual bonus scheme which can hugely enhance your package, with very flexible hybrid working. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 15, 2026
Full time
Tax Investigations Manager / Senior Manager working for a well-established tax consultancy in Birmingham Your new firm A well-established tax consultancy with a number of offices across the UK, is looking to make a strategic hire in their West Midlands office. The firm is non-bureaucratic and hugely profitable. The team are all large-firm trained and highly experienced, and enjoy flexibility, high-quality work and clients and an innovative and contractual bonus structure, which pays well over the market rate as an overall package. Your new role This is a rare opportunity to work for an established tax consultancy advising high and ultra-high net worth entrepreneurs, families and businesses. Their tax advice is practical rather than theoretical and genuinely reflects the needs and circumstances of their clients. They don't deal in "products" or "solutions", but provide bespoke advice to each and every client. You'll be working with a very well-established and experienced team, taking responsibility for tax investigations and resolution needs across the firm. This role involves a significant focus on tax investigations, including COP9, COP8, HMRC Nudge Letters, and all types of contentious tax disputes and tax resolution work. What you'll need to succeed The ideal candidate will be CTA qualified and have experience working in a tax investigations role or have some exposure / interest in that type of work. What you'll get in return You will receive a competitive salary along with a generous contractual bonus scheme which can hugely enhance your package, with very flexible hybrid working. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Hays
Client Accounts Manager
Hays Hoddesdon, Hertfordshire
Client Accounts Manager job opportunity based in Hoddesdon You will be proficient in preparing accounts, with a strong grasp of accounting standards and experience with Xero and other cloud systems to assist clients. Responsibilities include corporation tax returns, basic tax returns, rental account preparation, and some payroll tasks such as P11Ds and RTI. The role involves client relationship management, including work coordination, account preparation, query resolution, and time management. Additional duties encompass VAT return preparation, potential bookkeeping, and management accounts preparation. Proficiency in MS Office, particularly Excel, and familiarity with computerised account packages are essential. Strong communication skills and teamwork are vital. Preference is given to MAAT or QBE qualified individuals, although studiers may be considered. The role also requires willingness to undertake ad hoc tasks, such as cash flow forecasting. Standard working hours are 9am to 5.30pm but this can be flexible including hybrid working. CPD courses offered. Private healthcare offered. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 15, 2026
Full time
Client Accounts Manager job opportunity based in Hoddesdon You will be proficient in preparing accounts, with a strong grasp of accounting standards and experience with Xero and other cloud systems to assist clients. Responsibilities include corporation tax returns, basic tax returns, rental account preparation, and some payroll tasks such as P11Ds and RTI. The role involves client relationship management, including work coordination, account preparation, query resolution, and time management. Additional duties encompass VAT return preparation, potential bookkeeping, and management accounts preparation. Proficiency in MS Office, particularly Excel, and familiarity with computerised account packages are essential. Strong communication skills and teamwork are vital. Preference is given to MAAT or QBE qualified individuals, although studiers may be considered. The role also requires willingness to undertake ad hoc tasks, such as cash flow forecasting. Standard working hours are 9am to 5.30pm but this can be flexible including hybrid working. CPD courses offered. Private healthcare offered. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
EasyWebRecruitment.com
Head Housekeeper Maternity Cover
EasyWebRecruitment.com Portsmouth, Hampshire
Location: Portsmouth Reports to: Operations Manager Hours: 40 hours per week Pay Rate: £15.48 per hour About the Role Are you a proven housekeeping leader who thrives on delivering excellence, inspiring teams, and exceeding client expectations? They are seeking an experienced Head Housekeeper to lead their housekeeping operation in Portsmouth on a 12 month maternity cover contract. This is a fantastic opportunity to step into a key leadership role, drive high standards, and make a real impact within a fast-paced hotel environment. Key Responsibilities • Lead, motivate, and develop your team to achieve operational and service excellence • Oversee daily housekeeping operations, including stock, linen, equipment, and workflows • Ensure all health, safety, and compliance standards are consistently met • Build and maintain strong relationships with clients and stakeholders • Monitor performance, manage budgets, and drive cost efficiencies • Recruit, train, and coach team members, recognising and developing talent • Conduct regular room inspections to uphold quality standards and continuous improvement • Support wider business needs, including attending meetings and preparing reports Requirements • Proven experience as a Head Housekeeper within a hotel environment • Available to Start in July 2026 for an initial period of 12 months until July 2027 • Strong leadership skills with experience managing and developing teams • Excellent communication, interpersonal, and IT skills • Experience managing budgets, KPIs, and operational performance • Strong knowledge of Health & Safety and compliance standards • Effective problem-solving and conflict resolution skills • Ability to work under pressure, adapt to change, and maintain a positive attitude If you have strong head housekeeping experience and are available to start in July 2026 for a 12 month maternity cover contract, they would love to hear from you. Job Types: Full-time, Fixed term contract Contract length: 12 months Ability to commute/relocate: Portsmouth: reliably commute or plan to relocate before starting work (preferred) You may have experience of the following: Head Housekeeper, Senior Housekeeper, Housekeeping Manager, Assistant Housekeeping Manager, Hospitality Operations Manager, Cleaning Operations Manager, Facilities Services Supervisor, Hotel Services Manager, Accommodation Manager, or Domestic Services Manager. REF-
May 15, 2026
Full time
Location: Portsmouth Reports to: Operations Manager Hours: 40 hours per week Pay Rate: £15.48 per hour About the Role Are you a proven housekeeping leader who thrives on delivering excellence, inspiring teams, and exceeding client expectations? They are seeking an experienced Head Housekeeper to lead their housekeeping operation in Portsmouth on a 12 month maternity cover contract. This is a fantastic opportunity to step into a key leadership role, drive high standards, and make a real impact within a fast-paced hotel environment. Key Responsibilities • Lead, motivate, and develop your team to achieve operational and service excellence • Oversee daily housekeeping operations, including stock, linen, equipment, and workflows • Ensure all health, safety, and compliance standards are consistently met • Build and maintain strong relationships with clients and stakeholders • Monitor performance, manage budgets, and drive cost efficiencies • Recruit, train, and coach team members, recognising and developing talent • Conduct regular room inspections to uphold quality standards and continuous improvement • Support wider business needs, including attending meetings and preparing reports Requirements • Proven experience as a Head Housekeeper within a hotel environment • Available to Start in July 2026 for an initial period of 12 months until July 2027 • Strong leadership skills with experience managing and developing teams • Excellent communication, interpersonal, and IT skills • Experience managing budgets, KPIs, and operational performance • Strong knowledge of Health & Safety and compliance standards • Effective problem-solving and conflict resolution skills • Ability to work under pressure, adapt to change, and maintain a positive attitude If you have strong head housekeeping experience and are available to start in July 2026 for a 12 month maternity cover contract, they would love to hear from you. Job Types: Full-time, Fixed term contract Contract length: 12 months Ability to commute/relocate: Portsmouth: reliably commute or plan to relocate before starting work (preferred) You may have experience of the following: Head Housekeeper, Senior Housekeeper, Housekeeping Manager, Assistant Housekeeping Manager, Hospitality Operations Manager, Cleaning Operations Manager, Facilities Services Supervisor, Hotel Services Manager, Accommodation Manager, or Domestic Services Manager. REF-
HR Specialist
Carrier Corp Welwyn Garden City, Hertfordshire
HR Specialist page is loaded HR Specialistlocations: Hertfordshire, Hertfordshire, United Kingdom: Unit 6 Ermine Centre, Huntingdon PE29 6WX, Huntingdon, UKtime type: Full timeposted on: Posted 2 Days Agojob requisition id: Role: HR Specialist Location: Welwyn Garden City / Hybrid Contract type: Full time, permanentRiello is now looking for a HR Specialist to be responsible for overseeing all key HR activities, both managerial and administrative. You will deliver a high-quality HR service that supports managers and employees This is a stand alone hybrid role, operating as part of the wider HR team within the UK & Ireland, reporting into the HR Manager. Act as a first point of contact for managers and employees day to day HR matters. Prepare employment contracts, offer letters, and documentation in line with UK employment law. Manage end-to-end employee lifecycle activities, i.e. internal people policies, procedures, leave (personal, maternity, paternity, etc), role changes, contract updates, employee benefits, and best practice. Support recruitment activities such as job description creation, shortlisting, interviewing, and onboarding. Support managers in training and development initiatives. Assist with absence management, including return-to-work processes and monitoring trends. Support in management of end-to-end disciplinary processes, ensuring fairness, compliance, and timely resolution. Monitor trends relating to absence, turnover, recruitment and workforce activity, escalating issues where appropriate. Support HR organisation with more complex or escalated cases as required. Maintain accurate, confidential, and up-to-date employee records in line with GDPR and company standards. Requirements Minimum 3 years working in a HR Specialist, HR Generalist, HR Advisor, or similar HR role Excellent communication skills with the ability to build trust through openness, transparency. Good working knowledge of modern practices and employment law. Strong working knowledge of UK employment law, particularly relating to disciplinary, grievance, TUPE, and redundancy. Experience managing ER cases with minimal supervision. CIPD Level 3 qualified or actively working toward completion. High level of proficiency in the full Microsoft Office suite (Word, Excel, PowerPoint, Outlook). Strong organisational skills with the ability to prioritise and manage multiple cases simultaneously. Confident working autonomously while maintaining alignment with organisational policies and HR best practice. Benefits Very competitive base salary Hybrid working, home and office 25 Days Holiday + bank holidays Holiday purchase scheme Company Pension Life AssuranceRiello UK manufactures a comprehensive range of gas, oil and dual fuel burners for residential, commercial and industrial applications, for single stage, two stage and modulating operation. We also manufacture gas boosters for applications where the mains gas pressure available needs to be increased. Riello is a global leader in the design and manufacture of advanced technologies for heating and cooling in the residential, commercial, industrial and process sectors. The company's strength is the result of its technological innovation capacities and the experience it has acquired over the years, underpinned by the expertise of its technicians, professionals and collaborators. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this to read the Job Applicant's Privacy Notice
May 15, 2026
Full time
HR Specialist page is loaded HR Specialistlocations: Hertfordshire, Hertfordshire, United Kingdom: Unit 6 Ermine Centre, Huntingdon PE29 6WX, Huntingdon, UKtime type: Full timeposted on: Posted 2 Days Agojob requisition id: Role: HR Specialist Location: Welwyn Garden City / Hybrid Contract type: Full time, permanentRiello is now looking for a HR Specialist to be responsible for overseeing all key HR activities, both managerial and administrative. You will deliver a high-quality HR service that supports managers and employees This is a stand alone hybrid role, operating as part of the wider HR team within the UK & Ireland, reporting into the HR Manager. Act as a first point of contact for managers and employees day to day HR matters. Prepare employment contracts, offer letters, and documentation in line with UK employment law. Manage end-to-end employee lifecycle activities, i.e. internal people policies, procedures, leave (personal, maternity, paternity, etc), role changes, contract updates, employee benefits, and best practice. Support recruitment activities such as job description creation, shortlisting, interviewing, and onboarding. Support managers in training and development initiatives. Assist with absence management, including return-to-work processes and monitoring trends. Support in management of end-to-end disciplinary processes, ensuring fairness, compliance, and timely resolution. Monitor trends relating to absence, turnover, recruitment and workforce activity, escalating issues where appropriate. Support HR organisation with more complex or escalated cases as required. Maintain accurate, confidential, and up-to-date employee records in line with GDPR and company standards. Requirements Minimum 3 years working in a HR Specialist, HR Generalist, HR Advisor, or similar HR role Excellent communication skills with the ability to build trust through openness, transparency. Good working knowledge of modern practices and employment law. Strong working knowledge of UK employment law, particularly relating to disciplinary, grievance, TUPE, and redundancy. Experience managing ER cases with minimal supervision. CIPD Level 3 qualified or actively working toward completion. High level of proficiency in the full Microsoft Office suite (Word, Excel, PowerPoint, Outlook). Strong organisational skills with the ability to prioritise and manage multiple cases simultaneously. Confident working autonomously while maintaining alignment with organisational policies and HR best practice. Benefits Very competitive base salary Hybrid working, home and office 25 Days Holiday + bank holidays Holiday purchase scheme Company Pension Life AssuranceRiello UK manufactures a comprehensive range of gas, oil and dual fuel burners for residential, commercial and industrial applications, for single stage, two stage and modulating operation. We also manufacture gas boosters for applications where the mains gas pressure available needs to be increased. Riello is a global leader in the design and manufacture of advanced technologies for heating and cooling in the residential, commercial, industrial and process sectors. The company's strength is the result of its technological innovation capacities and the experience it has acquired over the years, underpinned by the expertise of its technicians, professionals and collaborators. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this to read the Job Applicant's Privacy Notice
EasyWebRecruitment.com
Head Housekeeper
EasyWebRecruitment.com Telford, Shropshire
Pay: £15.87 per hour, 40 hours a week, 5 days a week. Location: Telford Reports to: Operations Manager Are you a proven hotel housekeeping leader who thrives on delivering excellence, inspiring teams, and exceeding client expectations? They re looking for a Head Housekeeper to Lead, Inspire & Deliver Excellence. Key Responsibilities: • Lead, motivate, and develop your team to achieve operational and client service excellence. • Manage daily housekeeping operations, including stock, linen, equipment, and workflows. • Maintain health, safety, and compliance standards. • Build and maintain strong relationships with clients. • Monitor performance, manage budgets, and optimize cost efficiencies. • Recruit, train, and coach team members, recognising and developing talent. • Conduct regular room inspections to maintain quality and ensure continuous improvement. • Support business development by providing site expertise, attending meetings, and preparing reports. Requirements: • Proven experience as a Head Housekeeper, Deputy Head, or Senior Supervisor in a hotel environment. • Strong leadership skills with experience in managing and developing teams. • Excellent communication, interpersonal, and IT skills. • Ability to manage budgets, KPIs, and operational performance. • High awareness of Health & Safety regulations and compliance requirements. • Problem-solving and conflict resolution skills, with diplomacy and tact. • Ability to work under pressure, adapt to change, and maintain a sense of humour. Desirable: • Familiarity with HR practices, recruitment, and workforce planning. • Knowledge of housekeeping software or operational management tools. • Flexibility to support other sites on an ad-hoc basis. Behaviours They Value: • Honesty, integrity, and reliability. • Commitment to company values and culture. • Coaching mindset with focus on continuous improvement. • Strong team player who listens, inspires, and leads by example. Why You ll Love Working with Them: • Opportunities for professional development and career growth. • Make a tangible impact on service quality, client satisfaction, and team culture. • Private medical insurance • Full training and ongoing support. • Access to early wage withdrawal (portion of earnings). • Wellbeing support and confidential mental health assistance. • 5.6 weeks holiday (pro rata). • Workplace pension scheme (subject to eligibility). • Life insurance after a qualifying period. Benefits: • Company pension • Private medical Insurance • Employee discount • Health & wellbeing programme • Life insurance • On-site parking You may have experience of the following: Head Housekeeper, Housekeeping Manager, Senior Housekeeper, Assistant or Deputy Head Housekeeper, Hotel Operations Manager, Hospitality Services Manager, Cleaning Operations Manager, Facilities Housekeeping Manager, Accommodation Manager, or Domestic Services Manager. REF-
May 15, 2026
Full time
Pay: £15.87 per hour, 40 hours a week, 5 days a week. Location: Telford Reports to: Operations Manager Are you a proven hotel housekeeping leader who thrives on delivering excellence, inspiring teams, and exceeding client expectations? They re looking for a Head Housekeeper to Lead, Inspire & Deliver Excellence. Key Responsibilities: • Lead, motivate, and develop your team to achieve operational and client service excellence. • Manage daily housekeeping operations, including stock, linen, equipment, and workflows. • Maintain health, safety, and compliance standards. • Build and maintain strong relationships with clients. • Monitor performance, manage budgets, and optimize cost efficiencies. • Recruit, train, and coach team members, recognising and developing talent. • Conduct regular room inspections to maintain quality and ensure continuous improvement. • Support business development by providing site expertise, attending meetings, and preparing reports. Requirements: • Proven experience as a Head Housekeeper, Deputy Head, or Senior Supervisor in a hotel environment. • Strong leadership skills with experience in managing and developing teams. • Excellent communication, interpersonal, and IT skills. • Ability to manage budgets, KPIs, and operational performance. • High awareness of Health & Safety regulations and compliance requirements. • Problem-solving and conflict resolution skills, with diplomacy and tact. • Ability to work under pressure, adapt to change, and maintain a sense of humour. Desirable: • Familiarity with HR practices, recruitment, and workforce planning. • Knowledge of housekeeping software or operational management tools. • Flexibility to support other sites on an ad-hoc basis. Behaviours They Value: • Honesty, integrity, and reliability. • Commitment to company values and culture. • Coaching mindset with focus on continuous improvement. • Strong team player who listens, inspires, and leads by example. Why You ll Love Working with Them: • Opportunities for professional development and career growth. • Make a tangible impact on service quality, client satisfaction, and team culture. • Private medical insurance • Full training and ongoing support. • Access to early wage withdrawal (portion of earnings). • Wellbeing support and confidential mental health assistance. • 5.6 weeks holiday (pro rata). • Workplace pension scheme (subject to eligibility). • Life insurance after a qualifying period. Benefits: • Company pension • Private medical Insurance • Employee discount • Health & wellbeing programme • Life insurance • On-site parking You may have experience of the following: Head Housekeeper, Housekeeping Manager, Senior Housekeeper, Assistant or Deputy Head Housekeeper, Hotel Operations Manager, Hospitality Services Manager, Cleaning Operations Manager, Facilities Housekeeping Manager, Accommodation Manager, or Domestic Services Manager. REF-
Hays Talent Solutions
Supply Chain Logistics Manager
Hays Talent Solutions Moreton, Merseyside
Position Summary The Clinical Supply Chain Logistics Manager is responsible for providing end-to-end hyper-care logistics oversight for assigned clinical supply programs. This role ensures uninterrupted, compliant, and timely delivery of Investigational Medicinal Products (IMP) to support critical clinical trial milestones. The role serves as the single point of contact (SPOC) for logistics across designated studies and works closely with Study Teams, Regional Delivery Leads (RDLs), Trial Supply Managers (TSMs), and external partners. A strong focus is placed on execution, proactive risk management, escalation, and transparency, particularly during high-risk or time-critical phases such asstudy start-up, database lock, and major supply transfers. Pay Rate £34ph PAYE basic. Type: Max of 50% at home &50% in the office 50/50 Hybrid WorkPolicy Terms: 1 month notice period Interview: 1-2 rounds ofinterviews Location: Moreton, GB Duration: 12 Months Hrs/Wk: 35.00 Key Responsibilities Provide day-to-day operational oversight of logistics activities across assigned clinical supply programs. Monitor and manage Stock Transfer Orders (STOs) across internal and external networks. Drive shipment execution by expediting releases and shipments to meet study timelines. Prioritize urgent, high-risk, and patient-critical deliveries. Act as the primary logistics contact for Study Teams, RDLs, and TSMs. Ensure clear, proactive, and two-way communication with all stakeholders. Resolve logistics issues and provide timely updates on shipment and supply status. Align logistics execution with study priorities, enrolment forecasts, and milestone timelines. Continuously track STOs across internal systems and external depots. Identify risks related to supply availability, release timelines, transport, and handovers. Monitor shipment life cycle and intervene proactively in the event of delays or deviations. Collaborate closely with external partners including CMOs, packaging vendors, depots (eg, Catalent), and logistics providers. Partner with Trial Supply Managers (TSMs) to align on release schedules. Anticipate downstream logistics impacts of delays and proactively implement mitigation strategies. Enable timely shipment execution through proactive planning and coordination. Prepare and deliver weekly hyper-care status reports (STO health, shipments, risks, and mitigations). Maintain visibility of critical paths, open issues, and priority shipments. Escalate supply risks, delays, and systemic issues to leadership and governance forums. Drive transparency and data accuracy across logistics operations. Qualifications & Experience Bachelor's degree in Supply Chain, Life Sciences, Engineering, or a related discipline. Proven experience in clinical supply chain logistics, preferably within a global clinical trial environment. Strong hands-on experience managing: Stock Transfer Orders (STOs) Shipment execution and tracking Issue resolution in complex supply chains Demonstrated ability to operate effectively in high-pressure, time-sensitive environments. Strong stakeholder management and cross-functional collaboration skills. Excellent communication and problem-solving abilities. High attention to detail with strong organizational and prioritization skills. Experience working with external partners (CMOs, depots, logistics providers) is highly preferred. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
May 15, 2026
Contractor
Position Summary The Clinical Supply Chain Logistics Manager is responsible for providing end-to-end hyper-care logistics oversight for assigned clinical supply programs. This role ensures uninterrupted, compliant, and timely delivery of Investigational Medicinal Products (IMP) to support critical clinical trial milestones. The role serves as the single point of contact (SPOC) for logistics across designated studies and works closely with Study Teams, Regional Delivery Leads (RDLs), Trial Supply Managers (TSMs), and external partners. A strong focus is placed on execution, proactive risk management, escalation, and transparency, particularly during high-risk or time-critical phases such asstudy start-up, database lock, and major supply transfers. Pay Rate £34ph PAYE basic. Type: Max of 50% at home &50% in the office 50/50 Hybrid WorkPolicy Terms: 1 month notice period Interview: 1-2 rounds ofinterviews Location: Moreton, GB Duration: 12 Months Hrs/Wk: 35.00 Key Responsibilities Provide day-to-day operational oversight of logistics activities across assigned clinical supply programs. Monitor and manage Stock Transfer Orders (STOs) across internal and external networks. Drive shipment execution by expediting releases and shipments to meet study timelines. Prioritize urgent, high-risk, and patient-critical deliveries. Act as the primary logistics contact for Study Teams, RDLs, and TSMs. Ensure clear, proactive, and two-way communication with all stakeholders. Resolve logistics issues and provide timely updates on shipment and supply status. Align logistics execution with study priorities, enrolment forecasts, and milestone timelines. Continuously track STOs across internal systems and external depots. Identify risks related to supply availability, release timelines, transport, and handovers. Monitor shipment life cycle and intervene proactively in the event of delays or deviations. Collaborate closely with external partners including CMOs, packaging vendors, depots (eg, Catalent), and logistics providers. Partner with Trial Supply Managers (TSMs) to align on release schedules. Anticipate downstream logistics impacts of delays and proactively implement mitigation strategies. Enable timely shipment execution through proactive planning and coordination. Prepare and deliver weekly hyper-care status reports (STO health, shipments, risks, and mitigations). Maintain visibility of critical paths, open issues, and priority shipments. Escalate supply risks, delays, and systemic issues to leadership and governance forums. Drive transparency and data accuracy across logistics operations. Qualifications & Experience Bachelor's degree in Supply Chain, Life Sciences, Engineering, or a related discipline. Proven experience in clinical supply chain logistics, preferably within a global clinical trial environment. Strong hands-on experience managing: Stock Transfer Orders (STOs) Shipment execution and tracking Issue resolution in complex supply chains Demonstrated ability to operate effectively in high-pressure, time-sensitive environments. Strong stakeholder management and cross-functional collaboration skills. Excellent communication and problem-solving abilities. High attention to detail with strong organizational and prioritization skills. Experience working with external partners (CMOs, depots, logistics providers) is highly preferred. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Customer Experience Lead
Elizabethscarlett
Create Joy. Protect Wildlife. Build for Growth. At Elizabeth Scarlett, we believe work should feel meaningful. We exist to create joyful living while raising funds to protect the world's most precious wildlife. By 2030, our goal is to contribute £2 million to conservation. As our next Customer Experience Lead, you will join a team that leads with kindness, dreams big and takes action together. You will be helping to scale a creative, purpose-led brand while shaping the impact we make in the world. Salary: £60k + 10% performance bonus ️ Reporting to: Head of eCommerce Location: London ️ Hybrid: 3 days per week in Potters Bar Employment type: Full Time Why this role matters Elizabeth Scarlett is built on joy, care, and thoughtfulness and our Customer Experience must live up to that promise at every touchpoint. This role is your chance to: Own and shape the end-to-end customer experience, from first purchase through to delivery, aftercare and customer service Turn Customer Experience into a competitive advantage, helping transform first-time customers into loyal advocates Work cross-functionally to influence how our products, systems and customer operations evolve as we scale, playing a pivotal role in protecting what makes Elizabeth Scarlett special What You'll Be Responsible For 1. Own the End-to-End Customer Experience Be the Product Owner for all customer purchase journey, from onsite consideration order placed fulfilment delivery aftercare Own the customer-facing fulfilment experience, including delivery timelines & expectations, order tracking and comms, also managing communications around failed deliveries, delays, and exceptions Ensure every customer touchpoint feels clear, thoughtful, and on-brand Act as the internal voice of the customer, advocating for their experience Partner with Operations & Logistics to reduce delivery-related contacts and issues, ensuring SLAs meet customer expectations 2. Customer Support & Service Excellence Own the overall Customer Support strategy and outcomes, setting the service vision, standards, and success metrics for a consistently on-brand customer experience. Line management of the Customer Service Team responsible for day-to-day execution. Partner closely with the Customer Service Team to: Develop and evolve service playbooks for all standard scenarios (delivery delays, product quality issues, returns and exchanges, personalisation requests). Improve macros, workflows, and AI guidance to increase quality, consistency, and deflection. Use customer service data and insight to identify recurring experience and operational issues, and drive root-cause resolution with eCommerce, Product, and Operations. Own readiness for peak trading periods, ensuring resourcing plans, escalation paths, and proactive customer communications are in place. 3. Improve the Self-Serve Experience Own all customer-facing help content, including FAQs, Help centre articles and Order, delivery, and returns information. Ensure content is clear, up to date, and genuinely helpful while being aligned to brand tone and real customer questions Use ticket data to continuously improve self-serve and deflect unnecessary contact 4. Turn CX Into a Growth & Retention Lever Identify repeat friction points and fix root causes across product, Website UX, Fulfilment & Policies Partner with eCommerce, Product, and CRM to reduce contact rate per order, returns and exchanges while improving repeat purchase and NPS Feed CX insight directly into CRM flows, onsite messaging, and product decisions 5. CX Metrics, Insight & Reporting Own CX KPIs including: CSAT / NPS, First response & resolution times, Contact rate per order, Cost per Contact, Returns reasons and trends Build insights reporting that surfaces themes and causes, not just volumes. Who we are looking for Mindset Analytical and data-driven, but with strong creative judgment Curious and proactive in identifying growth opportunities Entrepreneurial - thrives in autonomy and takes ownership for outcomes Must-have skills Deep experience within the Shopify ecosytem Experience building and executing Customer Experience tools and systems Ability to directly communicate with customers Nice-to-have skills Experience with Gorgias, Loop Returns and similar Experience managing customer communications when issues arise Experience 3 years building Customer Experience Ideally within a fast-growing DTC brand Culture fit Kind, collaborative and uplifting Entrepreneurial and action-oriented Excited to join a brand with purpose - blending creativity, commerciality, and conservation What we offer Salary and bonus £60k + 10% performance bonus Flexibility and time Hybrid working (3 days in-office) 24 days holiday plus bank holidays Personal development Annual L&D budget (3% of salary) Annual summer retreat (e.g. 42 Acres in Somerset) Team perks £500 ES products per year plus 60% team discount 25% friends and family discount code Impact and ownership A pivotal role within our D2C Growth Team to drive revenue globally Direct contribution to our £2M conservation mission Our hiring process Virtual Values / Mission Stage (Phone call), with People Manager Virtual Role Skills Stage with Hiring Manager, with Head of eCommerce Virtual Task presentation In person Culture interview with team members + a catch up with our CEO Ready to join a purpose-driven brand and help us scale joy and conservation impact? Apply now and bring your talent to Elizabeth Scarlett.
May 15, 2026
Full time
Create Joy. Protect Wildlife. Build for Growth. At Elizabeth Scarlett, we believe work should feel meaningful. We exist to create joyful living while raising funds to protect the world's most precious wildlife. By 2030, our goal is to contribute £2 million to conservation. As our next Customer Experience Lead, you will join a team that leads with kindness, dreams big and takes action together. You will be helping to scale a creative, purpose-led brand while shaping the impact we make in the world. Salary: £60k + 10% performance bonus ️ Reporting to: Head of eCommerce Location: London ️ Hybrid: 3 days per week in Potters Bar Employment type: Full Time Why this role matters Elizabeth Scarlett is built on joy, care, and thoughtfulness and our Customer Experience must live up to that promise at every touchpoint. This role is your chance to: Own and shape the end-to-end customer experience, from first purchase through to delivery, aftercare and customer service Turn Customer Experience into a competitive advantage, helping transform first-time customers into loyal advocates Work cross-functionally to influence how our products, systems and customer operations evolve as we scale, playing a pivotal role in protecting what makes Elizabeth Scarlett special What You'll Be Responsible For 1. Own the End-to-End Customer Experience Be the Product Owner for all customer purchase journey, from onsite consideration order placed fulfilment delivery aftercare Own the customer-facing fulfilment experience, including delivery timelines & expectations, order tracking and comms, also managing communications around failed deliveries, delays, and exceptions Ensure every customer touchpoint feels clear, thoughtful, and on-brand Act as the internal voice of the customer, advocating for their experience Partner with Operations & Logistics to reduce delivery-related contacts and issues, ensuring SLAs meet customer expectations 2. Customer Support & Service Excellence Own the overall Customer Support strategy and outcomes, setting the service vision, standards, and success metrics for a consistently on-brand customer experience. Line management of the Customer Service Team responsible for day-to-day execution. Partner closely with the Customer Service Team to: Develop and evolve service playbooks for all standard scenarios (delivery delays, product quality issues, returns and exchanges, personalisation requests). Improve macros, workflows, and AI guidance to increase quality, consistency, and deflection. Use customer service data and insight to identify recurring experience and operational issues, and drive root-cause resolution with eCommerce, Product, and Operations. Own readiness for peak trading periods, ensuring resourcing plans, escalation paths, and proactive customer communications are in place. 3. Improve the Self-Serve Experience Own all customer-facing help content, including FAQs, Help centre articles and Order, delivery, and returns information. Ensure content is clear, up to date, and genuinely helpful while being aligned to brand tone and real customer questions Use ticket data to continuously improve self-serve and deflect unnecessary contact 4. Turn CX Into a Growth & Retention Lever Identify repeat friction points and fix root causes across product, Website UX, Fulfilment & Policies Partner with eCommerce, Product, and CRM to reduce contact rate per order, returns and exchanges while improving repeat purchase and NPS Feed CX insight directly into CRM flows, onsite messaging, and product decisions 5. CX Metrics, Insight & Reporting Own CX KPIs including: CSAT / NPS, First response & resolution times, Contact rate per order, Cost per Contact, Returns reasons and trends Build insights reporting that surfaces themes and causes, not just volumes. Who we are looking for Mindset Analytical and data-driven, but with strong creative judgment Curious and proactive in identifying growth opportunities Entrepreneurial - thrives in autonomy and takes ownership for outcomes Must-have skills Deep experience within the Shopify ecosytem Experience building and executing Customer Experience tools and systems Ability to directly communicate with customers Nice-to-have skills Experience with Gorgias, Loop Returns and similar Experience managing customer communications when issues arise Experience 3 years building Customer Experience Ideally within a fast-growing DTC brand Culture fit Kind, collaborative and uplifting Entrepreneurial and action-oriented Excited to join a brand with purpose - blending creativity, commerciality, and conservation What we offer Salary and bonus £60k + 10% performance bonus Flexibility and time Hybrid working (3 days in-office) 24 days holiday plus bank holidays Personal development Annual L&D budget (3% of salary) Annual summer retreat (e.g. 42 Acres in Somerset) Team perks £500 ES products per year plus 60% team discount 25% friends and family discount code Impact and ownership A pivotal role within our D2C Growth Team to drive revenue globally Direct contribution to our £2M conservation mission Our hiring process Virtual Values / Mission Stage (Phone call), with People Manager Virtual Role Skills Stage with Hiring Manager, with Head of eCommerce Virtual Task presentation In person Culture interview with team members + a catch up with our CEO Ready to join a purpose-driven brand and help us scale joy and conservation impact? Apply now and bring your talent to Elizabeth Scarlett.
Daniel Owen Ltd
Senior Repairs Manager
Daniel Owen Ltd
Senior Repairs Manager Salary: 70-75K Location: North London We are seeking an experienced and driven Senior Repairs Manager to lead the delivery of responsive repairs and gas services within a high-performing housing or property services environment. This is a pivotal leadership role, responsible for ensuring operational excellence, regulatory compliance, and continuous service improvement. Key Responsibilities: Lead the end-to-end management of responsive repairs, including planning and scheduling functions, ensuring efficient and customer-focused service delivery. Oversee both Direct Labour Organisation (DLO) teams and external contractors, ensuring high standards of performance, productivity, and accountability. Ensure full compliance with all gas safety regulations and relevant legislation, maintaining a strong compliance culture across the organisation. Manage and monitor key performance indicators (KPIs), using data-driven insights to identify trends, address underperformance, and drive continuous improvement. Provide strategic leadership to managers and operational teams, fostering a culture of high performance, collaboration, and accountability. Develop and maintain effective contractor relationships, challenging performance where necessary and ensuring adherence to contractual obligations. Lead on service improvement initiatives, proactively identifying risks and implementing solutions to enhance efficiency and customer satisfaction. Oversee complex complaints handling, ensuring timely resolution and a customer-centric approach. Manage budgets effectively, working collaboratively to deliver value for money and identify cost-saving opportunities. Produce clear, insightful performance reports and present findings to senior stakeholders. Chair meetings and deliver presentations to a range of audiences, both internal and external. Key Skills & Experience: Extensive experience in managing responsive repairs and gas services within a housing or property services setting. Strong knowledge of gas compliance and associated legislation. Proven track record in managing both in-house (DLO) and contracted service delivery models. Highly analytical, with the ability to interpret performance data and translate insights into actionable improvements. Strong leadership capability, with experience managing managers and leading large operational teams. Skilled in contract management, performance management, and service optimisation. Excellent communication and presentation skills. Commercially aware, with experience in budget and productivity management. Demonstrated ability to improve processes, enhance service delivery, and achieve measurable outcomes. If you're a Senior Repairs Manager and you'd like to hear more details about this opportunity, apply today and I will give you a call to discuss further details!
May 15, 2026
Contractor
Senior Repairs Manager Salary: 70-75K Location: North London We are seeking an experienced and driven Senior Repairs Manager to lead the delivery of responsive repairs and gas services within a high-performing housing or property services environment. This is a pivotal leadership role, responsible for ensuring operational excellence, regulatory compliance, and continuous service improvement. Key Responsibilities: Lead the end-to-end management of responsive repairs, including planning and scheduling functions, ensuring efficient and customer-focused service delivery. Oversee both Direct Labour Organisation (DLO) teams and external contractors, ensuring high standards of performance, productivity, and accountability. Ensure full compliance with all gas safety regulations and relevant legislation, maintaining a strong compliance culture across the organisation. Manage and monitor key performance indicators (KPIs), using data-driven insights to identify trends, address underperformance, and drive continuous improvement. Provide strategic leadership to managers and operational teams, fostering a culture of high performance, collaboration, and accountability. Develop and maintain effective contractor relationships, challenging performance where necessary and ensuring adherence to contractual obligations. Lead on service improvement initiatives, proactively identifying risks and implementing solutions to enhance efficiency and customer satisfaction. Oversee complex complaints handling, ensuring timely resolution and a customer-centric approach. Manage budgets effectively, working collaboratively to deliver value for money and identify cost-saving opportunities. Produce clear, insightful performance reports and present findings to senior stakeholders. Chair meetings and deliver presentations to a range of audiences, both internal and external. Key Skills & Experience: Extensive experience in managing responsive repairs and gas services within a housing or property services setting. Strong knowledge of gas compliance and associated legislation. Proven track record in managing both in-house (DLO) and contracted service delivery models. Highly analytical, with the ability to interpret performance data and translate insights into actionable improvements. Strong leadership capability, with experience managing managers and leading large operational teams. Skilled in contract management, performance management, and service optimisation. Excellent communication and presentation skills. Commercially aware, with experience in budget and productivity management. Demonstrated ability to improve processes, enhance service delivery, and achieve measurable outcomes. If you're a Senior Repairs Manager and you'd like to hear more details about this opportunity, apply today and I will give you a call to discuss further details!
Gleeson Recruitment Group
Supply Chain Customer Manager
Gleeson Recruitment Group Reading, Oxfordshire
Key Areas of Responsibility: Programme Management Day-to-day management of all Programmes Day-to-day management of LTP team members Internal and external customer liaison Project management and onboarding of new programmes/tools Monthly billing creation Daily, monthly, and ad hoc reporting Budget and cost management of programmes LTP system setup, improvements, and resolution of critical issues Maintain strong customer and supplier relationships Ensure documentation is received, stored, and retained in line with policy Customer and internal reporting and presentations Technical Tool Management: Maintain correct stock levels to support programmes Minimise tool downtime (technical, quality, quarantine, calibration issues) Design packaging and layouts fit for purpose Ensure all tools meet OEM specifications Kit data definition based on customer data Packaging prototyping and sign-off Manage tool updates, changes, supersession, and new stock Supplier coordination, planning, and management General Logistics and supply chain planning Work closely with warehouses across Europe on: Stock accuracy Quality control Oversee annual stock counts Ensure LTP website is accurate and up to date Deliver internal and external customer training Maintain strong customer and supplier relationships General Responsibilities Communicate effectively with manager, peers, and team Promote a culture of: Respect Teamwork Integrity Diversity and equal opportunity Maintain commitment to workplace and product safety Take personal responsibility for safety standards Contribute to quality excellence across the business Take ownership of personal development and skills improvement Participate in continuous improvement initiatives Support delivery of safety, quality, delivery, and cost objectives Undertake additional duties as required Key Competencies Qualifications Desirable: Trained automotive technician Relevant Experience Essential: Logistics (warehouse/shipping operations) Supplier management and liaison Desirable: Knowledge of or interest in the automotive sector Automotive workshop experience Knowledge of workshop tools and equipment Experience in loan tool business Skills / Abilities Essential: Strong organisational skills and attention to detail Line management capability High integrity and credibility Strong interpersonal skills Excellent verbal and written communication Customer-focused approach Proficiency in MS Office (including Excel: pivots/graphs) Proactive, "can do" attitude Desirable: Language skills (Italian preferred) Aptitudes Problem solving Customer focus Organisation Technical/functional skills Priority setting Process management Time management Integrity and trust Mobility Willingness to travel across Europe Flexible approach to travel At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
May 15, 2026
Full time
Key Areas of Responsibility: Programme Management Day-to-day management of all Programmes Day-to-day management of LTP team members Internal and external customer liaison Project management and onboarding of new programmes/tools Monthly billing creation Daily, monthly, and ad hoc reporting Budget and cost management of programmes LTP system setup, improvements, and resolution of critical issues Maintain strong customer and supplier relationships Ensure documentation is received, stored, and retained in line with policy Customer and internal reporting and presentations Technical Tool Management: Maintain correct stock levels to support programmes Minimise tool downtime (technical, quality, quarantine, calibration issues) Design packaging and layouts fit for purpose Ensure all tools meet OEM specifications Kit data definition based on customer data Packaging prototyping and sign-off Manage tool updates, changes, supersession, and new stock Supplier coordination, planning, and management General Logistics and supply chain planning Work closely with warehouses across Europe on: Stock accuracy Quality control Oversee annual stock counts Ensure LTP website is accurate and up to date Deliver internal and external customer training Maintain strong customer and supplier relationships General Responsibilities Communicate effectively with manager, peers, and team Promote a culture of: Respect Teamwork Integrity Diversity and equal opportunity Maintain commitment to workplace and product safety Take personal responsibility for safety standards Contribute to quality excellence across the business Take ownership of personal development and skills improvement Participate in continuous improvement initiatives Support delivery of safety, quality, delivery, and cost objectives Undertake additional duties as required Key Competencies Qualifications Desirable: Trained automotive technician Relevant Experience Essential: Logistics (warehouse/shipping operations) Supplier management and liaison Desirable: Knowledge of or interest in the automotive sector Automotive workshop experience Knowledge of workshop tools and equipment Experience in loan tool business Skills / Abilities Essential: Strong organisational skills and attention to detail Line management capability High integrity and credibility Strong interpersonal skills Excellent verbal and written communication Customer-focused approach Proficiency in MS Office (including Excel: pivots/graphs) Proactive, "can do" attitude Desirable: Language skills (Italian preferred) Aptitudes Problem solving Customer focus Organisation Technical/functional skills Priority setting Process management Time management Integrity and trust Mobility Willingness to travel across Europe Flexible approach to travel At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Pontoon
Contracts Manager
Pontoon
Job title: Contracts Manager Location: Warwick/Hybrid Duration: 12 months initially Pay Rate : 650 a day inside IR35 via Umbrella The Opportunity This is a high-impact Contract Manager role offering genuine ownership of nationally significant HVDC infrastructure programmes at the heart of the UK's energy transition. You'll act as the lead commercial authority for a major HVDC procurement package, shaping contract strategy from tender through to delivery. These projects sit within a fast-paced, collaborative environment where experienced commercial professionals are trusted to make decisions, manage risk, and protect value for the end consumer. With responsibility for 100m+ procurement packages , this role suits an experienced Contract Manager who enjoys autonomy, influence, and working on technically complex infrastructure programmes. Key Responsibilities Lead end-to-end commercial and contract management for a major HVDC procurement package (converter stations or HVDC cables) Shape and deliver fit-for-purpose contract and procurement strategies aligned with regulatory and funding requirements Manage tendering, commercial negotiation, contract drafting and administration Provide commercial leadership across engineering, project delivery, procurement, legal and regulatory teams Act as the primary commercial interface with suppliers and joint venture partners Identify, assess and manage commercial and contractual risk, feeding into funding and regulatory submissions Support the transition from pre-contract into delivery, ensuring delivery teams understand contract obligations Monitor contract performance, milestones and value delivery, reporting into budget and governance forums Ensure robust governance and compliance with established contract frameworks Key Skills & Experience Essential: Proven experience in HVDC infrastructure projects , specifically converter stations and/or HVDC cable systems Strong background in large-scale infrastructure contract management , ideally on 100m+ projects Solid experience using FIDIC contracts (Silver Book strongly preferred) Demonstrated capability in commercial negotiation, contract execution and risk management Experience working in complex, multi-stakeholder environments, including joint ventures or partnerships Background from either client-side or supplier-side roles within utilities, energy, or major infrastructure delivery Desirable: Experience working within regulated energy or transmission environments Exposure to dispute resolution within a contract management context NEC contract experience alongside FIDIC Experience working with DNOs, TSOs or HVDC OEMs Please note: Due to the high volume of applications, only successful candidates will be contacted. If you do not hear from us within 48 hours, unfortunately, your application has not been successful on this occasion. However, we may retain your details for any future suitable vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
May 15, 2026
Contractor
Job title: Contracts Manager Location: Warwick/Hybrid Duration: 12 months initially Pay Rate : 650 a day inside IR35 via Umbrella The Opportunity This is a high-impact Contract Manager role offering genuine ownership of nationally significant HVDC infrastructure programmes at the heart of the UK's energy transition. You'll act as the lead commercial authority for a major HVDC procurement package, shaping contract strategy from tender through to delivery. These projects sit within a fast-paced, collaborative environment where experienced commercial professionals are trusted to make decisions, manage risk, and protect value for the end consumer. With responsibility for 100m+ procurement packages , this role suits an experienced Contract Manager who enjoys autonomy, influence, and working on technically complex infrastructure programmes. Key Responsibilities Lead end-to-end commercial and contract management for a major HVDC procurement package (converter stations or HVDC cables) Shape and deliver fit-for-purpose contract and procurement strategies aligned with regulatory and funding requirements Manage tendering, commercial negotiation, contract drafting and administration Provide commercial leadership across engineering, project delivery, procurement, legal and regulatory teams Act as the primary commercial interface with suppliers and joint venture partners Identify, assess and manage commercial and contractual risk, feeding into funding and regulatory submissions Support the transition from pre-contract into delivery, ensuring delivery teams understand contract obligations Monitor contract performance, milestones and value delivery, reporting into budget and governance forums Ensure robust governance and compliance with established contract frameworks Key Skills & Experience Essential: Proven experience in HVDC infrastructure projects , specifically converter stations and/or HVDC cable systems Strong background in large-scale infrastructure contract management , ideally on 100m+ projects Solid experience using FIDIC contracts (Silver Book strongly preferred) Demonstrated capability in commercial negotiation, contract execution and risk management Experience working in complex, multi-stakeholder environments, including joint ventures or partnerships Background from either client-side or supplier-side roles within utilities, energy, or major infrastructure delivery Desirable: Experience working within regulated energy or transmission environments Exposure to dispute resolution within a contract management context NEC contract experience alongside FIDIC Experience working with DNOs, TSOs or HVDC OEMs Please note: Due to the high volume of applications, only successful candidates will be contacted. If you do not hear from us within 48 hours, unfortunately, your application has not been successful on this occasion. However, we may retain your details for any future suitable vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Zellis
Implementation Consultant - HCM
Zellis
As an Implementation Consultant, you will be responsible for delivering implementation consultancy activities for Zellis customers on multiple aspects of their solutions or services delivery. You will be responsible for advising and working with customers to help them understand, implement, configure or test good practice use of Zellis suite of customer solutions and advise on industry leading processes and operational service design. This role may lead delivery directly or will work closely with the implementation project or programme manager. They will also partner with customer stakeholders and business representatives to support the achievement of the relevant delivery milestones on time, at the highest level of quality and on budget. Responsibilities Acting as a good practice advisor, coach and subject matter expert on industry leading processes and Zellis range of solutions and services, partnering with the customer to develop a One Team approach to delivery and to ensure that all activities are delivered on time, at the highest level of quality and on budget Managing, scheduling and coordinating all activities assigned to you so that they are undertaken in accordance with the relevant plan, working alongside and in partnership with the wider Zellis and customer project team Completing testing of any deliverables or supporting activities assigned to you as part of the implementation plan to the highest level of quality and where agreed, in line with all acceptance criteria Supporting the project or programme manager in facilitating the provision of software, infrastructure, supporting tools and appropriate resources for each phase of the project to ensure all pre-requisites and ongoing support is in place Anticipating and managing ongoing risks and issues (including mitigation and resolution), and ensuring that they are escalated to the Implementation project or programme manager (or Zellis senior leader) in a timely fashion Skills & Experience Experience delivering on small, non-complex Implementation, software, advisory or Managed Services customers with small-medium scale employee volumes (under 10,000 EE s and £300k budgets) Significant experence implementing HCM or Payroll software Significant understanding of Payroll processing and legislation Proficiency in ZIP APIs, connectors and integration methods Proficiency in data migration and loading for medium complexity data structures, as well as master data and payroll reconciliation for medium complexity employee payroll data, gross to net calculations and associated outputs Benefits & Culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you ll have the chance to stretch and challenge yourself in an environment that s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
May 15, 2026
Full time
As an Implementation Consultant, you will be responsible for delivering implementation consultancy activities for Zellis customers on multiple aspects of their solutions or services delivery. You will be responsible for advising and working with customers to help them understand, implement, configure or test good practice use of Zellis suite of customer solutions and advise on industry leading processes and operational service design. This role may lead delivery directly or will work closely with the implementation project or programme manager. They will also partner with customer stakeholders and business representatives to support the achievement of the relevant delivery milestones on time, at the highest level of quality and on budget. Responsibilities Acting as a good practice advisor, coach and subject matter expert on industry leading processes and Zellis range of solutions and services, partnering with the customer to develop a One Team approach to delivery and to ensure that all activities are delivered on time, at the highest level of quality and on budget Managing, scheduling and coordinating all activities assigned to you so that they are undertaken in accordance with the relevant plan, working alongside and in partnership with the wider Zellis and customer project team Completing testing of any deliverables or supporting activities assigned to you as part of the implementation plan to the highest level of quality and where agreed, in line with all acceptance criteria Supporting the project or programme manager in facilitating the provision of software, infrastructure, supporting tools and appropriate resources for each phase of the project to ensure all pre-requisites and ongoing support is in place Anticipating and managing ongoing risks and issues (including mitigation and resolution), and ensuring that they are escalated to the Implementation project or programme manager (or Zellis senior leader) in a timely fashion Skills & Experience Experience delivering on small, non-complex Implementation, software, advisory or Managed Services customers with small-medium scale employee volumes (under 10,000 EE s and £300k budgets) Significant experence implementing HCM or Payroll software Significant understanding of Payroll processing and legislation Proficiency in ZIP APIs, connectors and integration methods Proficiency in data migration and loading for medium complexity data structures, as well as master data and payroll reconciliation for medium complexity employee payroll data, gross to net calculations and associated outputs Benefits & Culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you ll have the chance to stretch and challenge yourself in an environment that s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Search
Quality Engineer
Search East Kilbride, Lanarkshire
Quality Engineer Location: East Kilbride, Scotland Salary: 35,000 - 37,000 DOE Role Overview We are seeking a proactive and detail-focused Quality Engineer to support and maintain our quality standards within a fast-paced manufacturing environment. Reporting to the QHSE Manager, you will play a key role in maintaining the Quality Management System (QMS), supporting ISO compliance, and driving continuous improvement across operations. This is a permanent, full-time position. Key Responsibilities Support and maintain the Quality Management System in line with ISO 9001 and ISO 14001 Monitor and investigate quality issues, implementing effective corrective and preventive actions (CAPA) Assist in developing and improving quality processes and standards across operations Conduct internal audits and support external audits to ensure compliance Manage and investigate customer complaints, ensuring timely resolution Prepare quality reports and maintain accurate documentation Work with suppliers to address quality issues and support improvements Ensure processes comply with environmental, health, and safety requirements Support production teams in maintaining quality standards and resolving issues Qualifications & Experience HNC (or equivalent) in Quality, Engineering, or a related discipline (desirable) Experience within a manufacturing or engineering environment Technical Skills Understanding of ISO 9001 and ISO 14001 standards Ability to read and interpret engineering drawings and specifications Familiarity with quality tools such as Root Cause Analysis, 8D, FMEA, and DMAIC Knowledge of Lean or Six Sigma methodologies (desirable) Proficient in Microsoft Office Personal Attributes Strong attention to detail and analytical skills Good communication skills and ability to work across teams Proactive and self-motivated approach Practical problem-solving mindset Package Salary: 35,000 - 37,000 (DOE) 4-day working week (Monday - Thursday, 37.5 hours) 28 days' annual leave Company performance bonus scheme (paid twice per year) Death in Service benefit Company pension scheme Cycle to Work scheme Electric Car scheme If this is a role you are interested in, apply now! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
May 15, 2026
Full time
Quality Engineer Location: East Kilbride, Scotland Salary: 35,000 - 37,000 DOE Role Overview We are seeking a proactive and detail-focused Quality Engineer to support and maintain our quality standards within a fast-paced manufacturing environment. Reporting to the QHSE Manager, you will play a key role in maintaining the Quality Management System (QMS), supporting ISO compliance, and driving continuous improvement across operations. This is a permanent, full-time position. Key Responsibilities Support and maintain the Quality Management System in line with ISO 9001 and ISO 14001 Monitor and investigate quality issues, implementing effective corrective and preventive actions (CAPA) Assist in developing and improving quality processes and standards across operations Conduct internal audits and support external audits to ensure compliance Manage and investigate customer complaints, ensuring timely resolution Prepare quality reports and maintain accurate documentation Work with suppliers to address quality issues and support improvements Ensure processes comply with environmental, health, and safety requirements Support production teams in maintaining quality standards and resolving issues Qualifications & Experience HNC (or equivalent) in Quality, Engineering, or a related discipline (desirable) Experience within a manufacturing or engineering environment Technical Skills Understanding of ISO 9001 and ISO 14001 standards Ability to read and interpret engineering drawings and specifications Familiarity with quality tools such as Root Cause Analysis, 8D, FMEA, and DMAIC Knowledge of Lean or Six Sigma methodologies (desirable) Proficient in Microsoft Office Personal Attributes Strong attention to detail and analytical skills Good communication skills and ability to work across teams Proactive and self-motivated approach Practical problem-solving mindset Package Salary: 35,000 - 37,000 (DOE) 4-day working week (Monday - Thursday, 37.5 hours) 28 days' annual leave Company performance bonus scheme (paid twice per year) Death in Service benefit Company pension scheme Cycle to Work scheme Electric Car scheme If this is a role you are interested in, apply now! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Synergize Consulting Ltd
SAP Basis Support Engineer
Synergize Consulting Ltd
SAP Basis Support Engineer Essex HQ (2 days a week) Rate DOE Inside IR35 *SC Clearance is essential* We are looking for a highly skilled and proactive security cleared SAP Basis Support Engineer to join our team. This role is ideal for a technically strong systems administrator with deep expertise across SAP landscapes, databases, operating systems, and enterprise support environments. You will play a key role in maintaining the stability, security, performance, and resilience of critical SAP systems while supporting ongoing transformation and cloud initiatives. Key Responsibilities Administer and support SAP environments including S/4HANA, NetWeaver, SAP HANA, and Sybase ASE Perform daily system monitoring, troubleshooting, log analysis, and incident resolution Manage SAP installations, configurations, upgrades, Kernel patching, and system refreshes Support transport management processes across SAP landscapes Implement and maintain backup, recovery, high availability, and disaster recovery solutions Monitor and optimise database and system performance Support upgrade and migration activities including SP/FP stacks and release upgrades Ensure SAP systems remain secure, compliant, and aligned with best practices Create and maintain technical documentation, SOPs, and operational runbooks Collaborate with infrastructure, development, and functional teams to support business operations Essential Skills & Experience Holding live security clearance SAP Basis Administration Strong experience managing SAP landscapes and Basis operations Expertise in SAP S/4HANA, NetWeaver, SAP UI5/Fiori, and SAP Cloud Connector Hands-on experience with: System copies and client administration, Transport Management System (TMS), SAP Kernel upgrades/patching and SAP Solution Manager (SolMan) Strong understanding of: SAP HANA with HSR, Sybase ASE with HADR and Oracle, SQL Server, and MaxDB Experience with backup/recovery, performance tuning, and database optimisation Why Join Us? You'll be part of a collaborative environment supporting enterprise-scale SAP systems and contributing to modernisation and digital transformation programmes. This is an excellent opportunity to work with cutting-edge SAP technologies while developing cloud and automation expertise.
May 15, 2026
Contractor
SAP Basis Support Engineer Essex HQ (2 days a week) Rate DOE Inside IR35 *SC Clearance is essential* We are looking for a highly skilled and proactive security cleared SAP Basis Support Engineer to join our team. This role is ideal for a technically strong systems administrator with deep expertise across SAP landscapes, databases, operating systems, and enterprise support environments. You will play a key role in maintaining the stability, security, performance, and resilience of critical SAP systems while supporting ongoing transformation and cloud initiatives. Key Responsibilities Administer and support SAP environments including S/4HANA, NetWeaver, SAP HANA, and Sybase ASE Perform daily system monitoring, troubleshooting, log analysis, and incident resolution Manage SAP installations, configurations, upgrades, Kernel patching, and system refreshes Support transport management processes across SAP landscapes Implement and maintain backup, recovery, high availability, and disaster recovery solutions Monitor and optimise database and system performance Support upgrade and migration activities including SP/FP stacks and release upgrades Ensure SAP systems remain secure, compliant, and aligned with best practices Create and maintain technical documentation, SOPs, and operational runbooks Collaborate with infrastructure, development, and functional teams to support business operations Essential Skills & Experience Holding live security clearance SAP Basis Administration Strong experience managing SAP landscapes and Basis operations Expertise in SAP S/4HANA, NetWeaver, SAP UI5/Fiori, and SAP Cloud Connector Hands-on experience with: System copies and client administration, Transport Management System (TMS), SAP Kernel upgrades/patching and SAP Solution Manager (SolMan) Strong understanding of: SAP HANA with HSR, Sybase ASE with HADR and Oracle, SQL Server, and MaxDB Experience with backup/recovery, performance tuning, and database optimisation Why Join Us? You'll be part of a collaborative environment supporting enterprise-scale SAP systems and contributing to modernisation and digital transformation programmes. This is an excellent opportunity to work with cutting-edge SAP technologies while developing cloud and automation expertise.
Warehouse Team Leader (Automotive)
PLANET RECRUITMENT SERVICES LTD Peterborough, Cambridgeshire
Position; WAREHOUSE TEAM LEADER PM shift Location; Peterborough Salary; £13.50 - £19.00 per hour Our client is looking for a forward thinking team leader to join their team within a manufacturing environment working with their client based on site managing a team of operatives to ensure shift targets are met on a daily basis The role; Reporting directly into the Shift manager you will be responsible for organising the hourly control of projects within your team ensuring shift targets are efficiently and effectively controlled and customer demands are met. AM Shift - Mon - Fri - 06:00am - 15:00pm PM Shift - Mon - Wed - 13:30pm - 01:00am / Thurs - 13:30pm - 23:00pm This role is based on the PM shift, but flexibility for the other shift is required when the business needs it. Main responsibilities; Organise the hour-to-hour function of given projects and assignments ensuring your team are briefed and suitably equipped to carry out all shift requirements. Complete any project set ups required throughout the shift as required including liaising with the customer when required by phone and email. Support the customer and supervisor with resolutions to any queries or concerns raised. Ensure all shift staff are full briefed and understand shift requirements before and during the shift. Ensure skill training updates are given to the Shift Management for inclusion in staff skill matrix. Ensure effective communication within the team, and to the shift manager and customer. Carry out the required shift audits. If required assist operatives in shift work to ensure targets and projects are completed in required time frame. Ensure all shift paperwork is completed on time and to the required standard for all projects. About you; Knowledge of MS Office packages with excellent written and spoken English required. Excellent organisational skills with a proven record of managing teams and shifts. Happy to work shifts and having a flexibility to working hours to ensure projects are completed. Required; Positive and self motivated with a 'can-do' attitude Logistics and Import and export documentation experience an advantage. Happy working split shifts Team leader experience and knowledge of managing teams Key words; Supply Chain, Logistics, warehousing, team leader, supervisor, management, logistics, quality INDWARE Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 15, 2026
Full time
Position; WAREHOUSE TEAM LEADER PM shift Location; Peterborough Salary; £13.50 - £19.00 per hour Our client is looking for a forward thinking team leader to join their team within a manufacturing environment working with their client based on site managing a team of operatives to ensure shift targets are met on a daily basis The role; Reporting directly into the Shift manager you will be responsible for organising the hourly control of projects within your team ensuring shift targets are efficiently and effectively controlled and customer demands are met. AM Shift - Mon - Fri - 06:00am - 15:00pm PM Shift - Mon - Wed - 13:30pm - 01:00am / Thurs - 13:30pm - 23:00pm This role is based on the PM shift, but flexibility for the other shift is required when the business needs it. Main responsibilities; Organise the hour-to-hour function of given projects and assignments ensuring your team are briefed and suitably equipped to carry out all shift requirements. Complete any project set ups required throughout the shift as required including liaising with the customer when required by phone and email. Support the customer and supervisor with resolutions to any queries or concerns raised. Ensure all shift staff are full briefed and understand shift requirements before and during the shift. Ensure skill training updates are given to the Shift Management for inclusion in staff skill matrix. Ensure effective communication within the team, and to the shift manager and customer. Carry out the required shift audits. If required assist operatives in shift work to ensure targets and projects are completed in required time frame. Ensure all shift paperwork is completed on time and to the required standard for all projects. About you; Knowledge of MS Office packages with excellent written and spoken English required. Excellent organisational skills with a proven record of managing teams and shifts. Happy to work shifts and having a flexibility to working hours to ensure projects are completed. Required; Positive and self motivated with a 'can-do' attitude Logistics and Import and export documentation experience an advantage. Happy working split shifts Team leader experience and knowledge of managing teams Key words; Supply Chain, Logistics, warehousing, team leader, supervisor, management, logistics, quality INDWARE Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Adecco
Aftersales Support Executive - 12 Month FTC
Adecco Marlow, Buckinghamshire
Job Advert: Aftersales Support Executive - 12 Month FTC Location: Marlow Contract Type: Fixed Term Contract (12 months) Salary: £30,000 Are you ready to join a dynamic team and make a difference in customer support? Our client, a leader in the Manufacturing & Production industry, is seeking a dedicated and professional Aftersales Support Executive to join their UK Operations Team. This exciting role offers you the chance to provide exceptional support to customers across all brands. If you thrive in a fast-paced environment and are passionate about customer service, we want to hear from you! Main Responsibilities: Deliver best-in-class customer support, ensuring first-time resolutions. Build and nurture professional relationships with Service Centre agents, dealers, and key stakeholders. Take ownership of all customer interactions, providing timely and effective solutions. Authorise product collections and coordinate repairs under guarantee. Identify cost-effective opportunities to enhance operational efficiency. Support departmental projects from concept to delivery with a flexible approach. Continuously improve your knowledge of new products and invest in your personal development. Be willing to travel across the UK as needed for RMA inspections and customer site visits. Undertake any ad hoc duties as required by your line manager. Skills/Experience Required: A minimum of 1 year's experience in customer service or sales support roles, showcasing your ability to handle inquiries and resolve issues. Strong problem-solving skills and the ability to quickly identify customer issues. Excellent time management to handle multiple inquiries and tasks simultaneously. Exceptional verbal and written communication skills for effective interaction with customers and internal teams. Experience with CRM systems and proficiency in Microsoft Office. Strong data entry, typing, and analytical skills. Ability to develop professional relationships and work autonomously. A collaborative spirit, effective in team environments. Why Join Us? 12-month Fixed Term Contract covering maternity leave. Salary: £30,000 Hours - 9am-5pm Start Date: ASAP. Interview Process: Initial screening call followed by a one-stage interview in the office. Hybrid Working: Available after 3 months of successful onboarding. Benefits Include: Pension Contributions: Employer 5% of basic salary, with a 4% employee contribution. Access to Benefits Hub: Enrol in various employee benefits. Private Medical & Dental Insurance: Employee single cover. Generous Holiday Allowance: 25 days holiday + bank holidays, pro-rated based on your start date. Life Assurance Benefits: 4 times your annual salary. Discounted Products: Access to our Friends and Family Webshop. Gym Allowance: Up to £300 annually on submission of a claim. Support for Eye Tests: Assistance for DSE use, on submission of claims. 24/7 Employee Assistance Helpline. Onsite Facilities: Free refreshments, weekly fruit baskets, wellbeing room, and free parking. If you're excited about the opportunity to contribute to a company that values customer service and operational excellence, apply now! We can't wait to meet you and see how you can bring your enthusiasm and skills to our client's team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 15, 2026
Full time
Job Advert: Aftersales Support Executive - 12 Month FTC Location: Marlow Contract Type: Fixed Term Contract (12 months) Salary: £30,000 Are you ready to join a dynamic team and make a difference in customer support? Our client, a leader in the Manufacturing & Production industry, is seeking a dedicated and professional Aftersales Support Executive to join their UK Operations Team. This exciting role offers you the chance to provide exceptional support to customers across all brands. If you thrive in a fast-paced environment and are passionate about customer service, we want to hear from you! Main Responsibilities: Deliver best-in-class customer support, ensuring first-time resolutions. Build and nurture professional relationships with Service Centre agents, dealers, and key stakeholders. Take ownership of all customer interactions, providing timely and effective solutions. Authorise product collections and coordinate repairs under guarantee. Identify cost-effective opportunities to enhance operational efficiency. Support departmental projects from concept to delivery with a flexible approach. Continuously improve your knowledge of new products and invest in your personal development. Be willing to travel across the UK as needed for RMA inspections and customer site visits. Undertake any ad hoc duties as required by your line manager. Skills/Experience Required: A minimum of 1 year's experience in customer service or sales support roles, showcasing your ability to handle inquiries and resolve issues. Strong problem-solving skills and the ability to quickly identify customer issues. Excellent time management to handle multiple inquiries and tasks simultaneously. Exceptional verbal and written communication skills for effective interaction with customers and internal teams. Experience with CRM systems and proficiency in Microsoft Office. Strong data entry, typing, and analytical skills. Ability to develop professional relationships and work autonomously. A collaborative spirit, effective in team environments. Why Join Us? 12-month Fixed Term Contract covering maternity leave. Salary: £30,000 Hours - 9am-5pm Start Date: ASAP. Interview Process: Initial screening call followed by a one-stage interview in the office. Hybrid Working: Available after 3 months of successful onboarding. Benefits Include: Pension Contributions: Employer 5% of basic salary, with a 4% employee contribution. Access to Benefits Hub: Enrol in various employee benefits. Private Medical & Dental Insurance: Employee single cover. Generous Holiday Allowance: 25 days holiday + bank holidays, pro-rated based on your start date. Life Assurance Benefits: 4 times your annual salary. Discounted Products: Access to our Friends and Family Webshop. Gym Allowance: Up to £300 annually on submission of a claim. Support for Eye Tests: Assistance for DSE use, on submission of claims. 24/7 Employee Assistance Helpline. Onsite Facilities: Free refreshments, weekly fruit baskets, wellbeing room, and free parking. If you're excited about the opportunity to contribute to a company that values customer service and operational excellence, apply now! We can't wait to meet you and see how you can bring your enthusiasm and skills to our client's team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Colbern Limited
Housing Professional / Property Professional
Colbern Limited
Senior Leasehold Manager London Contract £21.98 per hour PAYE or £28.66 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced is looking for a Senior Leasehold Manager 1-2 day a week in the office, 3-4 days remote, reflective of performance You ll be based at one of our main offices in either Farringdon, Croydon or Sittingbourne, with the option for working in a hybrid way when appropriate and as agreed with your manager. Reporting to the Head of Property Management, you will: Provide expert oversight on all leasehold matters across a residential portfolio Ensure compliance with UK leasehold legislation, regulatory standards, and best practice Lead on complex legal, tribunal, and governance issues relating to leasehold management This is one of many roles we are recruiting for please visit our website colbernlimited co uk Key responsibilities Act as the organisation s technical expert on leasehold law and case law Set and review organisational processes to comply with the law Interpret complex lease clauses covering service charges, repairs, insurance, and landlord/tenant obligations Oversee compliance with statutory consultation requirements (Section 20) and service charge legislation Lead and manage all First-tier Tribunal (FTT) cases, including service charge disputes, lease variations, and Section 24 manager applications Prepare and review tribunal submissions, statements of case, and evidential bundles Oversee and advise on Right to Manage (RTM) claims, including notice validation, counter-notices, and management handovers Support and manage collective enfranchisement processes, including qualification and valuation principles Interface with legal and valuation experts on enfranchisement matters Provide detailed lease analysis to identify risks, ambiguities, and defects Lead on lease variation processes, including statutory applications where required Support development of lease standards and governance frameworks Ensure service charges are compliant with reasonableness, transparency, and trust accounting requirements Oversee dispute resolution relating to service charge recovery and major works Support robust budgeting, cost allocation, and reserve fund management processes Manage and oversee managing agents, ensuring compliance with RICS Residential Management Code and industry standards Monitor agent performance, governance, procurement processes, and financial controls Drive service improvement and accountability across agent-managed stock Ensure compliance with Building Safety Act 2022 and associated leaseholder protections Work with internal compliance and asset teams on building safety obligations Manage complex leaseholder disputes and escalated complaints Provide legally robust and clear advice to leaseholders, RTM companies, and RMCs Support senior stakeholders with expert reports, risk analysis, and recommendations Identify, assess, and mitigate legal, financial, and reputational risks across leasehold portfolios Develop governance frameworks and policies for leasehold compliance and best practice Ensure readiness for audit, regulatory scrutiny, and legislative change Lead and oversee a team of leasehold managers Deputise for the Head of Property management as needed and appropriate PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
May 15, 2026
Contractor
Senior Leasehold Manager London Contract £21.98 per hour PAYE or £28.66 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced is looking for a Senior Leasehold Manager 1-2 day a week in the office, 3-4 days remote, reflective of performance You ll be based at one of our main offices in either Farringdon, Croydon or Sittingbourne, with the option for working in a hybrid way when appropriate and as agreed with your manager. Reporting to the Head of Property Management, you will: Provide expert oversight on all leasehold matters across a residential portfolio Ensure compliance with UK leasehold legislation, regulatory standards, and best practice Lead on complex legal, tribunal, and governance issues relating to leasehold management This is one of many roles we are recruiting for please visit our website colbernlimited co uk Key responsibilities Act as the organisation s technical expert on leasehold law and case law Set and review organisational processes to comply with the law Interpret complex lease clauses covering service charges, repairs, insurance, and landlord/tenant obligations Oversee compliance with statutory consultation requirements (Section 20) and service charge legislation Lead and manage all First-tier Tribunal (FTT) cases, including service charge disputes, lease variations, and Section 24 manager applications Prepare and review tribunal submissions, statements of case, and evidential bundles Oversee and advise on Right to Manage (RTM) claims, including notice validation, counter-notices, and management handovers Support and manage collective enfranchisement processes, including qualification and valuation principles Interface with legal and valuation experts on enfranchisement matters Provide detailed lease analysis to identify risks, ambiguities, and defects Lead on lease variation processes, including statutory applications where required Support development of lease standards and governance frameworks Ensure service charges are compliant with reasonableness, transparency, and trust accounting requirements Oversee dispute resolution relating to service charge recovery and major works Support robust budgeting, cost allocation, and reserve fund management processes Manage and oversee managing agents, ensuring compliance with RICS Residential Management Code and industry standards Monitor agent performance, governance, procurement processes, and financial controls Drive service improvement and accountability across agent-managed stock Ensure compliance with Building Safety Act 2022 and associated leaseholder protections Work with internal compliance and asset teams on building safety obligations Manage complex leaseholder disputes and escalated complaints Provide legally robust and clear advice to leaseholders, RTM companies, and RMCs Support senior stakeholders with expert reports, risk analysis, and recommendations Identify, assess, and mitigate legal, financial, and reputational risks across leasehold portfolios Develop governance frameworks and policies for leasehold compliance and best practice Ensure readiness for audit, regulatory scrutiny, and legislative change Lead and oversee a team of leasehold managers Deputise for the Head of Property management as needed and appropriate PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Huntress
Sales Operations Manager - Salesforce
Huntress
Sales Operations Manager - Salesforce Salary 45,000- 50,000 Based in Brentford, West London Hybrid Role - 2 days in the office A high-performing global EdTech business is seeking a Sales Operations Manager to join their team in Brentford. This is a key role focused on optimising Salesforce systems, sales processes, and data integrity to support business performance and operational excellence. Working closely with cross-functional teams across Sales, Marketing, Finance, and Operations, you will drive process improvements, enhance CRM efficiency, and deliver scalable solutions that support the company's continued growth. Key responsibilities: Sales Systems & Process Management Act as the global owner for Salesforce/CRM issues, managing troubleshooting, escalations, and resolutions across all regions. Oversee Salesforce development requests, including managing and prioritising Jira tickets to ensure timely delivery of enhancements and fixes. Identify and implement process improvements to enhance sales efficiency, reporting, and data quality. Stakeholder & Cross-Functional Collaboration Partner with teams across Sales, Marketing, Finance, and Operations to understand business needs and deliver effective system and process solutions. Work closely with stakeholders to improve reporting, data outputs, and operational processes. Collaborate with technical teams and business users to ensure the successful delivery of system enhancements and improvements. Sales Planning & Performance Support Support sales planning activities, including territories, commission structures, budgets, and performance targets. Provide analytical insights and operational support to help drive sales performance and decision-making. Contribute to ongoing performance management and continuous improvement initiatives across the sales function. Experience required: Strong Salesforce experience (ideally) with a systems-focused mindset or would consider a similar CRM system Experience using Jira or similar ticketing systems. Excellent stakeholder management and communication skills. Analytical, data-driven, and solutions-focused. Able to manage multiple priorities in a fast-paced environment. Proven ability to turn business requirements into technical or process improvements Benefits: 22 days holiday + 3 days at Christmas Birthday day off Holiday buy scheme Private medical insurance Pension scheme (8% employer contribution) Life & income protection Hybrid working - 2 days in the office - working 9am - 5.30pm Retail discounts and much more Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
May 15, 2026
Full time
Sales Operations Manager - Salesforce Salary 45,000- 50,000 Based in Brentford, West London Hybrid Role - 2 days in the office A high-performing global EdTech business is seeking a Sales Operations Manager to join their team in Brentford. This is a key role focused on optimising Salesforce systems, sales processes, and data integrity to support business performance and operational excellence. Working closely with cross-functional teams across Sales, Marketing, Finance, and Operations, you will drive process improvements, enhance CRM efficiency, and deliver scalable solutions that support the company's continued growth. Key responsibilities: Sales Systems & Process Management Act as the global owner for Salesforce/CRM issues, managing troubleshooting, escalations, and resolutions across all regions. Oversee Salesforce development requests, including managing and prioritising Jira tickets to ensure timely delivery of enhancements and fixes. Identify and implement process improvements to enhance sales efficiency, reporting, and data quality. Stakeholder & Cross-Functional Collaboration Partner with teams across Sales, Marketing, Finance, and Operations to understand business needs and deliver effective system and process solutions. Work closely with stakeholders to improve reporting, data outputs, and operational processes. Collaborate with technical teams and business users to ensure the successful delivery of system enhancements and improvements. Sales Planning & Performance Support Support sales planning activities, including territories, commission structures, budgets, and performance targets. Provide analytical insights and operational support to help drive sales performance and decision-making. Contribute to ongoing performance management and continuous improvement initiatives across the sales function. Experience required: Strong Salesforce experience (ideally) with a systems-focused mindset or would consider a similar CRM system Experience using Jira or similar ticketing systems. Excellent stakeholder management and communication skills. Analytical, data-driven, and solutions-focused. Able to manage multiple priorities in a fast-paced environment. Proven ability to turn business requirements into technical or process improvements Benefits: 22 days holiday + 3 days at Christmas Birthday day off Holiday buy scheme Private medical insurance Pension scheme (8% employer contribution) Life & income protection Hybrid working - 2 days in the office - working 9am - 5.30pm Retail discounts and much more Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Adecco
HR Change Manager
Adecco
HR Change Manager Full time, interim contract Based in London Hybrid working available Salary: circa 400- 500 per day Are you ready to take on a pivotal leadership role in a dynamic education environment? Our client is seeking an HR Change Manager to support a major organisational transformation programme on an interim basis. If you are passionate about employee relations, change management, and fostering a supportive workplace culture, this is your chance to make a significant impact! In this role you will work collaboratively with key stakeholders including senior leaders to design, implement and monitor change initiatives that align with the organisation's strategic goals. Key Responsibilities: Collaborate with senior stakeholders to align change proposals with strategic operating practices. Shape and deliver the HR change management strategy Oversee individual and collective consultation processes, ensuring legal compliance and transparent communication. Develop and execute consultation plans that engage employees at all levels. Support the design of structural changes, role redesigns, and new working practices. Provide expert HR guidance on performance management, redundancy, redeployment, and restructuring. Ensure HR processes are embedded within the wider change programme. Lead formal consultations with trade unions maintaining strong working relationships with representatives. Lead assessments to evaluate thew impact of proposed changes including redundancy and redeployment. What we're looking for Demonstrable experience in employee relations, leading change and project management activities preferably within a complex, unionised environment. Previous experience working in the public sector or higher education is highly desirable. Proven experience in developing and implementing change proposals. Experience in managing employee consultations and advising on employment law and HR best practices. Excellent communication skills with the ability to interact with key stakeholders of varying levels including trade union representatives. Excellent organisational skills with the ability to prioritise in a fast-paced environment and progress a high volume of complex issues to successful resolution. Hold CIPD Level 7 membership or broad-based business qualification or equivalent HR experience. This is a fantastic opportunity to make a meaningful impact during a period of transformation. If you're ready to lead with empathy and expertise, apply now and a member of the team will be in touch. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
May 15, 2026
Seasonal
HR Change Manager Full time, interim contract Based in London Hybrid working available Salary: circa 400- 500 per day Are you ready to take on a pivotal leadership role in a dynamic education environment? Our client is seeking an HR Change Manager to support a major organisational transformation programme on an interim basis. If you are passionate about employee relations, change management, and fostering a supportive workplace culture, this is your chance to make a significant impact! In this role you will work collaboratively with key stakeholders including senior leaders to design, implement and monitor change initiatives that align with the organisation's strategic goals. Key Responsibilities: Collaborate with senior stakeholders to align change proposals with strategic operating practices. Shape and deliver the HR change management strategy Oversee individual and collective consultation processes, ensuring legal compliance and transparent communication. Develop and execute consultation plans that engage employees at all levels. Support the design of structural changes, role redesigns, and new working practices. Provide expert HR guidance on performance management, redundancy, redeployment, and restructuring. Ensure HR processes are embedded within the wider change programme. Lead formal consultations with trade unions maintaining strong working relationships with representatives. Lead assessments to evaluate thew impact of proposed changes including redundancy and redeployment. What we're looking for Demonstrable experience in employee relations, leading change and project management activities preferably within a complex, unionised environment. Previous experience working in the public sector or higher education is highly desirable. Proven experience in developing and implementing change proposals. Experience in managing employee consultations and advising on employment law and HR best practices. Excellent communication skills with the ability to interact with key stakeholders of varying levels including trade union representatives. Excellent organisational skills with the ability to prioritise in a fast-paced environment and progress a high volume of complex issues to successful resolution. Hold CIPD Level 7 membership or broad-based business qualification or equivalent HR experience. This is a fantastic opportunity to make a meaningful impact during a period of transformation. If you're ready to lead with empathy and expertise, apply now and a member of the team will be in touch. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
RG Setsquare
Senior Operations Manager
RG Setsquare
I am currently working with a Housing association based in West London, specialising in repairs and maintenance, They are looking for a Senior Operationsl Manager to join the team specialising in managing and controlling all operations cost effectively and efficiently, whilst managing and running smoothly a team. The Duties of this role are: Have overall responsibility for compliance and timely delivery of Health & Safety, financial and operational requirements in line with best practice and legal framework Strategically plan, organise and manage the business resources to maximise performance and resident satisfaction levels, meeting targets. Develop and maintain processes for continual improvement Maintain and promote effective relationships at all levels, focusing staff on performance, better services for residents; with a focus on delivering a great customer experience, best value and established best operating practices. Recruit, motivate and retain the best people, creating complimentary teams with development and succession plans and a culture of employee empowerment Encouraging a workplace with a strong sense of ownership and where people go the extra mile, focused on continual improvement and providing a great customer experience. Provide optimum levels of leadership, encouragement and training in order to support and help others achieve results and meet their targets. Creating a network of contracts across various disciplines. Maintaining and developing effective relationships, an effective communicator at all levels Have overall responsibility for the delivery of contract KPI's and continually seek improvement in operational delivery, working closely with colleagues to listen to and understand resident feedback and how we can learn from it to improve services. To be proactive and energetic, seeking to get things done and at the same time deal with a variety of tasks and wide ranging responsibilities and accountability. Promote social responsibility and community engagement working closely with colleagues to understand resident and community priorities. Provide solutions in situations involving the new and unexpected - overcome problems as well as prove direction for others. Actively engage with and support resident engagement framework, working with colleagues and residents to review and continuously improve services. This will include attending a range of resident meetings/events. Ensure that works to mitigate any issues before they become complaints. Where complaints do arise ensure the team responds in line with Housing Ombudsman requirements an policy, ensuring the focus is on empathy, good communication, prompt resolution and effective delivery of outcomes. Ensure the team is focused on delivering a great customer experience and adheres to the key principles of our customer experience approach: listening and learning, information and communication, always improving and the right tools for the job. Other Key responsibilities Financial responsibility for approximately 5m. Skills in analysing trends, building forecasts, and ensuring financial efficiency within the repairs service. Ensuring value for money Reviewing sub-contractors contracts to retain, manage and ensure compliance Education & Qualifications Needed: CIH qualification in Managing Housing Maintenance or equivalent (Desirable) Educated to degree level, or equivalent (Desirable) Competent user of Microsoft Office packages (Outlook, Word, and Excel) The Salary for this role is 73,000- 81,000+ Benefits. If you are interested in this role and want to find out more information please email (url removed) or call Thank you. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
May 15, 2026
Full time
I am currently working with a Housing association based in West London, specialising in repairs and maintenance, They are looking for a Senior Operationsl Manager to join the team specialising in managing and controlling all operations cost effectively and efficiently, whilst managing and running smoothly a team. The Duties of this role are: Have overall responsibility for compliance and timely delivery of Health & Safety, financial and operational requirements in line with best practice and legal framework Strategically plan, organise and manage the business resources to maximise performance and resident satisfaction levels, meeting targets. Develop and maintain processes for continual improvement Maintain and promote effective relationships at all levels, focusing staff on performance, better services for residents; with a focus on delivering a great customer experience, best value and established best operating practices. Recruit, motivate and retain the best people, creating complimentary teams with development and succession plans and a culture of employee empowerment Encouraging a workplace with a strong sense of ownership and where people go the extra mile, focused on continual improvement and providing a great customer experience. Provide optimum levels of leadership, encouragement and training in order to support and help others achieve results and meet their targets. Creating a network of contracts across various disciplines. Maintaining and developing effective relationships, an effective communicator at all levels Have overall responsibility for the delivery of contract KPI's and continually seek improvement in operational delivery, working closely with colleagues to listen to and understand resident feedback and how we can learn from it to improve services. To be proactive and energetic, seeking to get things done and at the same time deal with a variety of tasks and wide ranging responsibilities and accountability. Promote social responsibility and community engagement working closely with colleagues to understand resident and community priorities. Provide solutions in situations involving the new and unexpected - overcome problems as well as prove direction for others. Actively engage with and support resident engagement framework, working with colleagues and residents to review and continuously improve services. This will include attending a range of resident meetings/events. Ensure that works to mitigate any issues before they become complaints. Where complaints do arise ensure the team responds in line with Housing Ombudsman requirements an policy, ensuring the focus is on empathy, good communication, prompt resolution and effective delivery of outcomes. Ensure the team is focused on delivering a great customer experience and adheres to the key principles of our customer experience approach: listening and learning, information and communication, always improving and the right tools for the job. Other Key responsibilities Financial responsibility for approximately 5m. Skills in analysing trends, building forecasts, and ensuring financial efficiency within the repairs service. Ensuring value for money Reviewing sub-contractors contracts to retain, manage and ensure compliance Education & Qualifications Needed: CIH qualification in Managing Housing Maintenance or equivalent (Desirable) Educated to degree level, or equivalent (Desirable) Competent user of Microsoft Office packages (Outlook, Word, and Excel) The Salary for this role is 73,000- 81,000+ Benefits. If you are interested in this role and want to find out more information please email (url removed) or call Thank you. RG Setsquare is acting as an Employment Agency in relation to this vacancy.

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