CNC Operator/Machinist/Precision Engineer, Whetstone Salary up to £35K DOE + shift allowance (Sponsorship is not available for this position) 2 shifts: 06.00 - 14.00/14.00 - 22.00 (Friday 06.00 - 13.00/13.00 - 20.00) 10% on top of salary for late shift Weekends (time and a half) and is only pending workload Due to expansion, our client is looking to recruit a candidate with experience of working on a CNC machine in a precision engineering environment. Attention to detail and experience of working to exact measurements is essential. You will work within a small team operating cnc machinery including 3 axis CNC Milling, high speed spindle polishers, single point diamond turning machines and twin lap polishing machines to manufacture a wide range of precision optics. Working in more of a lab environment, this is not a standard factory settling. Job Purpose To be able to work in, or have a good understanding of, two or more departments within the fabrication area picking up and gaining the necessary skills, knowledge and experience of the applicable technologies and principles to enable you to work mainly unsupervised. Most of your duties will be completed working from your own initiative whilst also adhering to standard operating procedures and work instruction documents. You will be involved in continuous process improvements participating as a team member or under the direct instruction from you team leader or manager. You should be able to consistently demonstrate high levels of efficiency and quality in your output whilst ensuring scrap and rework is kept to a minimum. Key Responsibilities Communication - Continually give your team leader or manager feedback on your progress, concerns, and suggestions. Quality - Be competent to use in-process inspection equipment within the department and be able to interpret information to make changes to the process where necessary. Show good levels of craftsmanship and quality in the products that you produce. Productivity - Be able to consistently work towards, and improve, standard manufacturing times. Improvement initiatives - You must show a common-sense approach coupled with the ability to suggest solutions and rectify potential problems. General - Adhere to Health & Safety requirements. Have a good understanding of technical drawings. Physical Demands - Responsibility to assist in the general running of the area; this will involve physical activities such as transporting products to various departments within the fabrication area. Frequent lifting of weights in excess of 5kgs may be required. Skills Required - Experience working in a precision environment using CNC for grinding, milling, turning or polishing Are you ready for a change, want to work for a company that values you. Want a job long term - if yes apply for further details. SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all
May 15, 2026
Full time
CNC Operator/Machinist/Precision Engineer, Whetstone Salary up to £35K DOE + shift allowance (Sponsorship is not available for this position) 2 shifts: 06.00 - 14.00/14.00 - 22.00 (Friday 06.00 - 13.00/13.00 - 20.00) 10% on top of salary for late shift Weekends (time and a half) and is only pending workload Due to expansion, our client is looking to recruit a candidate with experience of working on a CNC machine in a precision engineering environment. Attention to detail and experience of working to exact measurements is essential. You will work within a small team operating cnc machinery including 3 axis CNC Milling, high speed spindle polishers, single point diamond turning machines and twin lap polishing machines to manufacture a wide range of precision optics. Working in more of a lab environment, this is not a standard factory settling. Job Purpose To be able to work in, or have a good understanding of, two or more departments within the fabrication area picking up and gaining the necessary skills, knowledge and experience of the applicable technologies and principles to enable you to work mainly unsupervised. Most of your duties will be completed working from your own initiative whilst also adhering to standard operating procedures and work instruction documents. You will be involved in continuous process improvements participating as a team member or under the direct instruction from you team leader or manager. You should be able to consistently demonstrate high levels of efficiency and quality in your output whilst ensuring scrap and rework is kept to a minimum. Key Responsibilities Communication - Continually give your team leader or manager feedback on your progress, concerns, and suggestions. Quality - Be competent to use in-process inspection equipment within the department and be able to interpret information to make changes to the process where necessary. Show good levels of craftsmanship and quality in the products that you produce. Productivity - Be able to consistently work towards, and improve, standard manufacturing times. Improvement initiatives - You must show a common-sense approach coupled with the ability to suggest solutions and rectify potential problems. General - Adhere to Health & Safety requirements. Have a good understanding of technical drawings. Physical Demands - Responsibility to assist in the general running of the area; this will involve physical activities such as transporting products to various departments within the fabrication area. Frequent lifting of weights in excess of 5kgs may be required. Skills Required - Experience working in a precision environment using CNC for grinding, milling, turning or polishing Are you ready for a change, want to work for a company that values you. Want a job long term - if yes apply for further details. SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all
Reporting to: Accommodation and Facilities Manager Location: Baca office, Loughborough, England. The role will require regular travel to other locations where Baca s services are delivered Hours: 37.5 hrs per week including some evening and weekend hours may be required Salary: £26,750 per annum Overall Purpose To provide maintenance support to the organisation, ensuring premises are maintained at a standard that will serve the mission of Baca. This will include properties across Loughborough and 2 office sites. Duties Responsibilities Organise and conduct required maintenance at all Baca sites. The below list is not exhaustive but some of the below skills will be required to fulfil the role; General Plumbing; bathroom and kitchen plumbing repairs, blocked toilets & sinks etc, Painting and Decorating, Basic carpentry skills, Meter Reading for electricity and gas meters, Fire Testing; routine testing of smoke and CO alarms. To become familiar and actively use the Baca s maintenance management system which aids the reactive and planned works across all sites. Communicating with contractors, residential workers and landlords as required, ensuring repairs and maintenance is conducted when planned. Administering quarterly checks, quarterly cleans, health and safety requirements and annual servicing such as: PAT testing and Gas safety on properties and reporting issues for follow up. Working alongside the Premises Manager, administer the Health & Safety checks on all Baca properties including the offices, to ensure regulatory requirements are met and associated paperwork is completed. Support in the setting-up and closing down of properties and rooms between moves. Administering the setup and set-down of rooms for young people moves between Baca properties, ensuring the rooms are ready for new young people. Ensuring the office and car parks are clean and tidy, ensuring visitor experience is positive, professional, welcoming, friendly and helpful. Assist the Premises Manager and Finance Manager with year-end Fixed Assets verification. Supporting with other administrative activities in line with the team needs. General: Play an active and supportive role within the organisation. Take ownership of files allocated, ensuring they are up to date and stored correctly. Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca s Confidentiality statement and Data Protection Policy. Embrace the Vision and Values of Baca and reflect this in working practice. Treat all staff and young people fairly and without prejudice, in line with Baca s Equality and Diversity policy. Be aware of the correct procedures for dealing with any suggested incidences of safeguarding concerns and to follow them, in line with Baca s Child, Vulnerable Adult Protection & Safeguarding Policy. Adhere to all Baca s policies and procedures. Personal Specification Baca is looking for someone who can help the organisation with the housing maintenance and day to day function of all properties it houses young people in and our offices. The successful applicant will be motivated and passionate about the work that Baca does and the young people in our care. They will be very organised and practical, able to get on with tasks that need doing on a day-to-day basis, managing a varied and busy workload. They will be very approachable and enjoy working on their own as well as part of a team and supporting others. The successful applicant will need access to transport as the role requires travel between the properties that Baca manages including the transportation of items to the properties. The successful applicant will have a personable style that is in line with Baca s vision and values. Someone who is supportive, approachable, responsible, reliable and personable. Qualifications/Knowledge/Experience Good knowledge/understanding of the building and maintenance process. A good awareness of general health and safety, especially regarding maintenance work. Ability to use computers well, with experience in Microsoft Office and on-line email systems. Experience of prioritising workload to meet competing deadlines. Advocate of customer care including experience of dealing with a range of client queries/concerns in a professional and understanding manner. Skills/Abilities Experienced in the use of hand tools and familiar working with timber, basic plumbing materials, furniture building, decorating and gardening. Excellent personal organisation with a high attention to detail. Ability to manage a number of tasks at any one time. Self-motivated to complete a varied workload. Working well as part of a team is essential. Good interpersonal skills and able to interact well with staff, contractors and visitors to the office and other properties. Ability to work to deadlines and respond in a flexible way to the changing demands of Baca s work. Other Expectations Appointment is subject to a satisfactory DBS check. Applicants to have a genuine concern for and commitment to asylum seekers/refugees, young people and UASCs in particular. Ability and commitment to work at all times within a framework of confidentiality and anti-discriminatory practice. Commitment to work within the aims, values and ethos of the organisation. Ability to have flexibility with working hours to facilitate occasional out of office hours access to accommodation for contractors. Holds a full, clean driving licence and has access to transport. How to Apply: If you are passionate about making a difference in the lives of young asylum seekers and meet the above criteria, we would love to hear from you. Join us in making a positive impact and helping young people build a brighter future! Applicants will be shortlisted and interviewed as and when applications are received. Please note: We do not offer sponsorship for this role.
May 15, 2026
Full time
Reporting to: Accommodation and Facilities Manager Location: Baca office, Loughborough, England. The role will require regular travel to other locations where Baca s services are delivered Hours: 37.5 hrs per week including some evening and weekend hours may be required Salary: £26,750 per annum Overall Purpose To provide maintenance support to the organisation, ensuring premises are maintained at a standard that will serve the mission of Baca. This will include properties across Loughborough and 2 office sites. Duties Responsibilities Organise and conduct required maintenance at all Baca sites. The below list is not exhaustive but some of the below skills will be required to fulfil the role; General Plumbing; bathroom and kitchen plumbing repairs, blocked toilets & sinks etc, Painting and Decorating, Basic carpentry skills, Meter Reading for electricity and gas meters, Fire Testing; routine testing of smoke and CO alarms. To become familiar and actively use the Baca s maintenance management system which aids the reactive and planned works across all sites. Communicating with contractors, residential workers and landlords as required, ensuring repairs and maintenance is conducted when planned. Administering quarterly checks, quarterly cleans, health and safety requirements and annual servicing such as: PAT testing and Gas safety on properties and reporting issues for follow up. Working alongside the Premises Manager, administer the Health & Safety checks on all Baca properties including the offices, to ensure regulatory requirements are met and associated paperwork is completed. Support in the setting-up and closing down of properties and rooms between moves. Administering the setup and set-down of rooms for young people moves between Baca properties, ensuring the rooms are ready for new young people. Ensuring the office and car parks are clean and tidy, ensuring visitor experience is positive, professional, welcoming, friendly and helpful. Assist the Premises Manager and Finance Manager with year-end Fixed Assets verification. Supporting with other administrative activities in line with the team needs. General: Play an active and supportive role within the organisation. Take ownership of files allocated, ensuring they are up to date and stored correctly. Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca s Confidentiality statement and Data Protection Policy. Embrace the Vision and Values of Baca and reflect this in working practice. Treat all staff and young people fairly and without prejudice, in line with Baca s Equality and Diversity policy. Be aware of the correct procedures for dealing with any suggested incidences of safeguarding concerns and to follow them, in line with Baca s Child, Vulnerable Adult Protection & Safeguarding Policy. Adhere to all Baca s policies and procedures. Personal Specification Baca is looking for someone who can help the organisation with the housing maintenance and day to day function of all properties it houses young people in and our offices. The successful applicant will be motivated and passionate about the work that Baca does and the young people in our care. They will be very organised and practical, able to get on with tasks that need doing on a day-to-day basis, managing a varied and busy workload. They will be very approachable and enjoy working on their own as well as part of a team and supporting others. The successful applicant will need access to transport as the role requires travel between the properties that Baca manages including the transportation of items to the properties. The successful applicant will have a personable style that is in line with Baca s vision and values. Someone who is supportive, approachable, responsible, reliable and personable. Qualifications/Knowledge/Experience Good knowledge/understanding of the building and maintenance process. A good awareness of general health and safety, especially regarding maintenance work. Ability to use computers well, with experience in Microsoft Office and on-line email systems. Experience of prioritising workload to meet competing deadlines. Advocate of customer care including experience of dealing with a range of client queries/concerns in a professional and understanding manner. Skills/Abilities Experienced in the use of hand tools and familiar working with timber, basic plumbing materials, furniture building, decorating and gardening. Excellent personal organisation with a high attention to detail. Ability to manage a number of tasks at any one time. Self-motivated to complete a varied workload. Working well as part of a team is essential. Good interpersonal skills and able to interact well with staff, contractors and visitors to the office and other properties. Ability to work to deadlines and respond in a flexible way to the changing demands of Baca s work. Other Expectations Appointment is subject to a satisfactory DBS check. Applicants to have a genuine concern for and commitment to asylum seekers/refugees, young people and UASCs in particular. Ability and commitment to work at all times within a framework of confidentiality and anti-discriminatory practice. Commitment to work within the aims, values and ethos of the organisation. Ability to have flexibility with working hours to facilitate occasional out of office hours access to accommodation for contractors. Holds a full, clean driving licence and has access to transport. How to Apply: If you are passionate about making a difference in the lives of young asylum seekers and meet the above criteria, we would love to hear from you. Join us in making a positive impact and helping young people build a brighter future! Applicants will be shortlisted and interviewed as and when applications are received. Please note: We do not offer sponsorship for this role.
Resolution Team Manager Location: Remote Salary : £48,000 per annum Vacancy Type: Full-time Closing date: 25 May, 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. They're also adapting how they handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. They need an experienced complaints professional to lead a high-performing team as a Resolution Team Manager, and shape a complaints service that is fair, responsive and focused on putting things right. This is a pivotal role. You won't just oversee complaint handling - you'll set the tone for how they respond to customers, embed a culture of early resolution, and ensure learning drives real service improvement across the organisation. What you'll be doing You'll work alongside a fellow Resolution Team Manager, and report to the Customer Resolution Manager, ensuring you lead from the front, handle customer concerns with empathy and professionalism, and solve issues at the earliest opportunity. In this role, you will: Lead, support and develop a team of Resolution Caseworkers to deliver consistently high standards Champion a customer-first, early resolution approach across all complaint handling Oversee and manage complaint cases to ensure timely, fair and high-quality outcomes Take ownership of complex, sensitive or high-risk cases where strong judgement is critical Coach and develop team members in communication, investigation and conflict resolution Analyse complaint trends and feedback to identify learning and drive service improvement Ensure robust record-keeping, reporting and organisational learning from complaints Act as a recognised subject matter expert, advising colleagues across the organisation Deliver training to embed best practice and strengthen complaint handling capability Deputise for the Customer Resolution Manager when required What you'll bring You'll bring credibility, sound judgement and a strong sense of purpose when it comes to customer advocacy. They're looking for: Significant experience in complaints handling, ideally within housing Strong knowledge of the Housing Ombudsman Complaint Handling Code Understanding of the RSH Consumer Standards and their application Proven experience leading and developing high-performing teams Excellent communication, coaching and conflict resolution skills The ability to interpret data and turn insight into service improvements A clear commitment to equality, diversity and inclusion A relevant professional qualification (e.g. CIH, customer service or complaints handling) or equivalent experience Why join us? At the organistion, their customer promise is "We are proud to make things personal; if it matters to their customers, it matters to us." This is more than a leadership role, it's an opportunity to shape how they respond when it matters most. If you're motivated by improving services, leading teams and making sure customer voice drives real change, they'd love to hear from you. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover the Organisation The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
May 15, 2026
Full time
Resolution Team Manager Location: Remote Salary : £48,000 per annum Vacancy Type: Full-time Closing date: 25 May, 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. They're also adapting how they handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. They need an experienced complaints professional to lead a high-performing team as a Resolution Team Manager, and shape a complaints service that is fair, responsive and focused on putting things right. This is a pivotal role. You won't just oversee complaint handling - you'll set the tone for how they respond to customers, embed a culture of early resolution, and ensure learning drives real service improvement across the organisation. What you'll be doing You'll work alongside a fellow Resolution Team Manager, and report to the Customer Resolution Manager, ensuring you lead from the front, handle customer concerns with empathy and professionalism, and solve issues at the earliest opportunity. In this role, you will: Lead, support and develop a team of Resolution Caseworkers to deliver consistently high standards Champion a customer-first, early resolution approach across all complaint handling Oversee and manage complaint cases to ensure timely, fair and high-quality outcomes Take ownership of complex, sensitive or high-risk cases where strong judgement is critical Coach and develop team members in communication, investigation and conflict resolution Analyse complaint trends and feedback to identify learning and drive service improvement Ensure robust record-keeping, reporting and organisational learning from complaints Act as a recognised subject matter expert, advising colleagues across the organisation Deliver training to embed best practice and strengthen complaint handling capability Deputise for the Customer Resolution Manager when required What you'll bring You'll bring credibility, sound judgement and a strong sense of purpose when it comes to customer advocacy. They're looking for: Significant experience in complaints handling, ideally within housing Strong knowledge of the Housing Ombudsman Complaint Handling Code Understanding of the RSH Consumer Standards and their application Proven experience leading and developing high-performing teams Excellent communication, coaching and conflict resolution skills The ability to interpret data and turn insight into service improvements A clear commitment to equality, diversity and inclusion A relevant professional qualification (e.g. CIH, customer service or complaints handling) or equivalent experience Why join us? At the organistion, their customer promise is "We are proud to make things personal; if it matters to their customers, it matters to us." This is more than a leadership role, it's an opportunity to shape how they respond when it matters most. If you're motivated by improving services, leading teams and making sure customer voice drives real change, they'd love to hear from you. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover the Organisation The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
We have a requirement for SHEQ Manager with our manufacturing client in Lisburn. The Company A leading manufacturing and installation business is seeking an experienced SHEQ Manager to drive safety, quality, and environmental excellence across both factory operations and occasional site-based project activities. This is a key leadership role responsible for embedding a strong safety culture, ensuring compliance with legislation, and maintaining high operational standards throughout the organisation. Your New RoleAs SHEQ Manager, you will take ownership of all Safety, Health, Environment and Quality functions across manufacturing and installation activities. You will lead the development, implementation, and continuous improvement of SHEQ systems, ensuring the business operates safely, efficiently, and in line with ISO standards.You will be responsible for: Ensuring a safe working environment and full compliance with H&S and environmental legislation Conducting factory and site inspections, audits, and safety tours Leading incident investigations, root cause analysis, and corrective actions Managing RAMS, risk assessments, method statements, and statutory documentation Overseeing NCR management, supplier quality audits, and continuous improvement initiatives Maintaining and developing the Integrated Management System (ISO 9001, ISO 14001, ISO 45001) Delivering toolbox talks, safety briefings, and SHEQ training Monitoring subcontractor compliance and supporting project teams on site Providing SHEQ reporting and insights to senior leadership Supporting customer quality documentation including ITPs and MCRs Driving a proactive SHEQ culture through coaching, communication, and visible leadership This role requires regular travel to project sites across the UK. What You'll Need to SucceedYou will bring strong experience in a SHEQ role within a manufacturing environment, along with exposure to construction or installation sites. You will be confident engaging with teams at all levels and capable of influencing behaviours to drive continuous improvement.Essential experience: Proven SHEQ management experience in manufacturing Experience supporting SHEQ compliance Strong understanding of safe systems of work, audits, and incident investigation Ability to interpret technical drawings and specifications Experience with RAMS, risk assessments, and quality assurance processes Excellent communication, organisation, and analytical skills Qualifications: NEBOSH General Certificate IOSH Managing Safely (or equivalent) Knowledge of ISO 9001, ISO 14001, ISO 45001 Internal auditor qualification (desirable) Full UK driving licence What You'll Get in ReturnYou'll join a forward-thinking organisation where safety, quality and continuous improvement are at the heart of operations. You will have the opportunity to shape SHEQ strategy, influence culture, and play a key role in supporting operational excellence. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 15, 2026
Full time
We have a requirement for SHEQ Manager with our manufacturing client in Lisburn. The Company A leading manufacturing and installation business is seeking an experienced SHEQ Manager to drive safety, quality, and environmental excellence across both factory operations and occasional site-based project activities. This is a key leadership role responsible for embedding a strong safety culture, ensuring compliance with legislation, and maintaining high operational standards throughout the organisation. Your New RoleAs SHEQ Manager, you will take ownership of all Safety, Health, Environment and Quality functions across manufacturing and installation activities. You will lead the development, implementation, and continuous improvement of SHEQ systems, ensuring the business operates safely, efficiently, and in line with ISO standards.You will be responsible for: Ensuring a safe working environment and full compliance with H&S and environmental legislation Conducting factory and site inspections, audits, and safety tours Leading incident investigations, root cause analysis, and corrective actions Managing RAMS, risk assessments, method statements, and statutory documentation Overseeing NCR management, supplier quality audits, and continuous improvement initiatives Maintaining and developing the Integrated Management System (ISO 9001, ISO 14001, ISO 45001) Delivering toolbox talks, safety briefings, and SHEQ training Monitoring subcontractor compliance and supporting project teams on site Providing SHEQ reporting and insights to senior leadership Supporting customer quality documentation including ITPs and MCRs Driving a proactive SHEQ culture through coaching, communication, and visible leadership This role requires regular travel to project sites across the UK. What You'll Need to SucceedYou will bring strong experience in a SHEQ role within a manufacturing environment, along with exposure to construction or installation sites. You will be confident engaging with teams at all levels and capable of influencing behaviours to drive continuous improvement.Essential experience: Proven SHEQ management experience in manufacturing Experience supporting SHEQ compliance Strong understanding of safe systems of work, audits, and incident investigation Ability to interpret technical drawings and specifications Experience with RAMS, risk assessments, and quality assurance processes Excellent communication, organisation, and analytical skills Qualifications: NEBOSH General Certificate IOSH Managing Safely (or equivalent) Knowledge of ISO 9001, ISO 14001, ISO 45001 Internal auditor qualification (desirable) Full UK driving licence What You'll Get in ReturnYou'll join a forward-thinking organisation where safety, quality and continuous improvement are at the heart of operations. You will have the opportunity to shape SHEQ strategy, influence culture, and play a key role in supporting operational excellence. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Job Title: SHEQ Co-ordinator Location: Middlesbrough - Office Based Salary: Competitive Job Type: Permanent - Full Time The Company: Established in 1981, Bulkhaul Ltd is one of the world's leading independent ISO tank operators, a global leader in the transportation of bulk liquids and gases with representation in more than 150 countries worldwide. We have built a reputation of operational excellence delivering high-quality exceptional services and are committed to the highest standards of safety, quality, and environmental responsibility. As part of our continued growth, we are seeking a proactive and knowledgeable SHEQ Officer to support the implementation, development and continuous improvement of our Safety, Health, Environment, Quality and Security practices. Role: We are looking for an individual who can demonstrate commitment to their values and business goals as well as being flexible, innovative and team focused. This is a hands-on, multi-faceted position that requires a proactive and organised individual with a strong understanding of SHEQ principles. You will be supporting the SHEQ Manager ensuring our high standards in Health & Safety, environmental impact and quality management for the business are consistently met and continuously improved through best practice whilst maintaining certification & compliance in accordance with ISO 9001, 14001 & 45001. Roles and Responsibilities: Provide support to the SHEQ Manager Conduct regular safety audits, workplace inspections, and risk assessments across all departments. Managing & maintaining the company's SHEQ controls and policies in accordance with ISO 9001, 14001 & 45001 standardisation requirements. Monitor and report on SHEQ performance metrics and contribute to departmental improvement plans. Deliver safety inductions and training to promote a strong safety culture. Review & draft company Risk Assessments, Procedures, Policies & Processes. Provide updates to senior managers around SHEQ issues. Identify trends in relation to business behaviours and practices. Ensure compliance with all relevant SHEQ legislation, company policies and procedures. Review and assess ISO audit reports and oversee corrective actions with SHEQ Manager. Assist in customer complaint investigations & corrective actions. Required Experience: Minimum of 2 years' experience in a SHEQ role or in a similar capacity Strong working knowledge of UK SHEQ legislation and best practice. NEBOSH General Certificate (essential); Fire Safety or Environmental qualification (desirable). ISO 9001/14001/45001 experience. Conducting internal/external audits. Conducting risk assessments. Excellent communication and interpersonal skills, with the ability to influence and advise professionally at all levels. Accurate and professional written skills. Microsoft Office skills including competency in Excel, Word, Power Point, and a willingness to learn and adopt modern technologies. Encourages an environment where continuous improvement is paramount. What We Offer: Various Pension Schemes. Employee assistance and wellbeing program Private Health Cover, with access to a Digital GP. Death in Service Benefit. 25 days holiday per annum plus all statutory bank holidays. Annual Pay review. A supportive and collaborative work environment. Excellent office facilities on a site with 24 hr security. Secure onsite parking. Own transport is recommended due to location (public transport services are available). Please note that any offer of employment will be subject to satisfactory previous employment history and verification of education and work eligibility. Bulkhaul Limited is an equal opportunity and disability confident employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Bulkhaul Limited and contribute to a team that values dedication, innovation, and excellence in global logistics! Please click APPLY to be redirected to our careers page to complete your application. Candidates with the relevant experience or job titles of: H&S Advisor, Health and Safety Officer, EHS Advisor, Environmental Safety Officer, Senior SHEQ Officer, NEBOSH, SHEQ Advisor, Health and Safety Officer will also be considered for this role.
May 14, 2026
Full time
Job Title: SHEQ Co-ordinator Location: Middlesbrough - Office Based Salary: Competitive Job Type: Permanent - Full Time The Company: Established in 1981, Bulkhaul Ltd is one of the world's leading independent ISO tank operators, a global leader in the transportation of bulk liquids and gases with representation in more than 150 countries worldwide. We have built a reputation of operational excellence delivering high-quality exceptional services and are committed to the highest standards of safety, quality, and environmental responsibility. As part of our continued growth, we are seeking a proactive and knowledgeable SHEQ Officer to support the implementation, development and continuous improvement of our Safety, Health, Environment, Quality and Security practices. Role: We are looking for an individual who can demonstrate commitment to their values and business goals as well as being flexible, innovative and team focused. This is a hands-on, multi-faceted position that requires a proactive and organised individual with a strong understanding of SHEQ principles. You will be supporting the SHEQ Manager ensuring our high standards in Health & Safety, environmental impact and quality management for the business are consistently met and continuously improved through best practice whilst maintaining certification & compliance in accordance with ISO 9001, 14001 & 45001. Roles and Responsibilities: Provide support to the SHEQ Manager Conduct regular safety audits, workplace inspections, and risk assessments across all departments. Managing & maintaining the company's SHEQ controls and policies in accordance with ISO 9001, 14001 & 45001 standardisation requirements. Monitor and report on SHEQ performance metrics and contribute to departmental improvement plans. Deliver safety inductions and training to promote a strong safety culture. Review & draft company Risk Assessments, Procedures, Policies & Processes. Provide updates to senior managers around SHEQ issues. Identify trends in relation to business behaviours and practices. Ensure compliance with all relevant SHEQ legislation, company policies and procedures. Review and assess ISO audit reports and oversee corrective actions with SHEQ Manager. Assist in customer complaint investigations & corrective actions. Required Experience: Minimum of 2 years' experience in a SHEQ role or in a similar capacity Strong working knowledge of UK SHEQ legislation and best practice. NEBOSH General Certificate (essential); Fire Safety or Environmental qualification (desirable). ISO 9001/14001/45001 experience. Conducting internal/external audits. Conducting risk assessments. Excellent communication and interpersonal skills, with the ability to influence and advise professionally at all levels. Accurate and professional written skills. Microsoft Office skills including competency in Excel, Word, Power Point, and a willingness to learn and adopt modern technologies. Encourages an environment where continuous improvement is paramount. What We Offer: Various Pension Schemes. Employee assistance and wellbeing program Private Health Cover, with access to a Digital GP. Death in Service Benefit. 25 days holiday per annum plus all statutory bank holidays. Annual Pay review. A supportive and collaborative work environment. Excellent office facilities on a site with 24 hr security. Secure onsite parking. Own transport is recommended due to location (public transport services are available). Please note that any offer of employment will be subject to satisfactory previous employment history and verification of education and work eligibility. Bulkhaul Limited is an equal opportunity and disability confident employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Bulkhaul Limited and contribute to a team that values dedication, innovation, and excellence in global logistics! Please click APPLY to be redirected to our careers page to complete your application. Candidates with the relevant experience or job titles of: H&S Advisor, Health and Safety Officer, EHS Advisor, Environmental Safety Officer, Senior SHEQ Officer, NEBOSH, SHEQ Advisor, Health and Safety Officer will also be considered for this role.
Do you enjoy leading teams, building strong processes, and taking ownership of how operations really run day to day? Do you thrive on improving procedures and delivering a great customer experience? The Company This is a unique opportunity to join a rapidly growing physical gold and silver brokerage that has been up and running for 10 years with total revenues more than £100 million. Frequently featured in editorials such as the FT, Reuters, WSJ, Daily Mail, Metro and CNBC. Our strong brand profile has quickly enhanced our credibility resulting in impressive conversion ratios from enquiries to sales. A non-corporate environment with a focus on the bigger picture and the bottom line. Our company thrives on a culture where the Pursuit of Brilliance, Passionate Curiosity, Thoughtful Respect, Virtuous Choices, and Positive Energy are the foundational values guiding our actions and interactions. We believe great people make a great company and so we are dedicated to fostering an environment where ambition flourishes, ideas are valued, and work-life balance is paramount. Join our supportive & professional team, who take pride in both their work and each other. The Role The Client Services Manager, reporting to the Head of Operations, leads the Service & Operations Team in executing end-to-end back office operations - from inventory reconciliation and transaction processing to precious metals logistics and compliance monitoring. Acting as the primary escalation point for client inquiries and onboarding, this role ensures a seamless post-sales transition, maintains accurate CRM and stock records, and delivers clear investment updates. The Client Services Manager will also drive continuous improvement through project support, standing operating procedure development and targeted process enhancements. As a maturing company enjoying sustained expansion, this role has the opportunity and flexibility to grow. Serve as the primary escalation point for general client inquiries and issues, responding swiftly and professionally to maintain client satisfaction. Line manage the Service & Operations Team, conducting regular one to one check ins, assessing individual capacities and reallocating responsibilities as needed to meet operational demands. Oversee the post sales handover to guarantee a smooth transition and positive customer journey from initial sale through onboarding. Design and implement process improvements to streamline workflows, reduce errors and enhance team productivity. Develop and maintain Standard Operating Procedures and training materials to support consistent, high quality performance. Monitor and enforce compliance with all relevant regulatory requirements, escalating concerns and driving corrective actions. Lead inventory reconciliation projects, working cross functionally to validate stock records and resolve discrepancies. Support exceptional projects as directed by the Head of Operations or COO, contributing analysis, coordination and follow up to ensure timely delivery. Manage the onboarding of new clients, ensuring all documentation is complete and compliance prerequisites are met. Oversee transaction processing, including data entry and the preparation and management of purchase orders, invoices and contracts. Maintain accurate client account records and provide detailed investment and account status information upon request. Ensure CRM and stock management databases remain current and organised, reflecting all operational activities and inventory movements. Coordinate the receipt, secure storage and timely distribution of precious metals to clients and storage facilities. Record sales data and generate insightful operational reports to inform decision making. Provide ad hoc support to the Head of Operations and assist the Sales team with any irregular or complex client queries. Skills & Experience Minimum of 5 years' experience in operations and customer service roles, with demonstrable leadership responsibility. A process driven leader, with experience designing, embedding, and continuously improving operational processes and controls. Proven end to end sales and operations execution experience, including post sales handover, client onboarding, transaction processing, and escalation handling. Strong people management and leadership skills, including capacity planning, workload prioritisation, team development, and performance management. Hands on experience in process engineering and/or re engineering, with a track record of streamlining workflows, reducing errors, and improving service delivery. Highly diligent, detail oriented approach with a keen eye for operational problem solving and risk mitigation. Ability to work under pressure, adapt quickly, and manage shifting priorities in a fast moving environment. A collaborative team player who is equally comfortable working autonomously and taking ownership of outcomes. Confident communicator, both written and verbal, able to deal professionally with clients and internal stakeholders at all levels. Strong time management, planning, and organisational skills, with the confidence to express an opinion and appropriately challenge when required. Package & Hours Monday to Friday, 9 am - 5.30 pm (1 hour lunch break) £40,000 - £50,000 (dependent on experience) Generous matched pension scheme Hybrid - home/office working schedule (set 2 days at home, 3 days in our Central London Office) Holiday & Benefits 25 days annual leave, plus bank holidays An extra day of holiday for your Birthday Private Healthcare & Health Cash Plan Company Days and social activities Discounted gym membership Electric vehicle leasing scheme Cycle to work scheme Generous family leave policies A positive, ambitious, and rewarding culture Successful candidates will be required to undergo a thorough onboarding and pre employment screening process before commencing employment. This includes, but is not limited to, credit checks, criminal records checks, sanctions checks, and other relevant background checks. Any offer of employment is conditional upon the satisfactory completion of these checks.
May 13, 2026
Full time
Do you enjoy leading teams, building strong processes, and taking ownership of how operations really run day to day? Do you thrive on improving procedures and delivering a great customer experience? The Company This is a unique opportunity to join a rapidly growing physical gold and silver brokerage that has been up and running for 10 years with total revenues more than £100 million. Frequently featured in editorials such as the FT, Reuters, WSJ, Daily Mail, Metro and CNBC. Our strong brand profile has quickly enhanced our credibility resulting in impressive conversion ratios from enquiries to sales. A non-corporate environment with a focus on the bigger picture and the bottom line. Our company thrives on a culture where the Pursuit of Brilliance, Passionate Curiosity, Thoughtful Respect, Virtuous Choices, and Positive Energy are the foundational values guiding our actions and interactions. We believe great people make a great company and so we are dedicated to fostering an environment where ambition flourishes, ideas are valued, and work-life balance is paramount. Join our supportive & professional team, who take pride in both their work and each other. The Role The Client Services Manager, reporting to the Head of Operations, leads the Service & Operations Team in executing end-to-end back office operations - from inventory reconciliation and transaction processing to precious metals logistics and compliance monitoring. Acting as the primary escalation point for client inquiries and onboarding, this role ensures a seamless post-sales transition, maintains accurate CRM and stock records, and delivers clear investment updates. The Client Services Manager will also drive continuous improvement through project support, standing operating procedure development and targeted process enhancements. As a maturing company enjoying sustained expansion, this role has the opportunity and flexibility to grow. Serve as the primary escalation point for general client inquiries and issues, responding swiftly and professionally to maintain client satisfaction. Line manage the Service & Operations Team, conducting regular one to one check ins, assessing individual capacities and reallocating responsibilities as needed to meet operational demands. Oversee the post sales handover to guarantee a smooth transition and positive customer journey from initial sale through onboarding. Design and implement process improvements to streamline workflows, reduce errors and enhance team productivity. Develop and maintain Standard Operating Procedures and training materials to support consistent, high quality performance. Monitor and enforce compliance with all relevant regulatory requirements, escalating concerns and driving corrective actions. Lead inventory reconciliation projects, working cross functionally to validate stock records and resolve discrepancies. Support exceptional projects as directed by the Head of Operations or COO, contributing analysis, coordination and follow up to ensure timely delivery. Manage the onboarding of new clients, ensuring all documentation is complete and compliance prerequisites are met. Oversee transaction processing, including data entry and the preparation and management of purchase orders, invoices and contracts. Maintain accurate client account records and provide detailed investment and account status information upon request. Ensure CRM and stock management databases remain current and organised, reflecting all operational activities and inventory movements. Coordinate the receipt, secure storage and timely distribution of precious metals to clients and storage facilities. Record sales data and generate insightful operational reports to inform decision making. Provide ad hoc support to the Head of Operations and assist the Sales team with any irregular or complex client queries. Skills & Experience Minimum of 5 years' experience in operations and customer service roles, with demonstrable leadership responsibility. A process driven leader, with experience designing, embedding, and continuously improving operational processes and controls. Proven end to end sales and operations execution experience, including post sales handover, client onboarding, transaction processing, and escalation handling. Strong people management and leadership skills, including capacity planning, workload prioritisation, team development, and performance management. Hands on experience in process engineering and/or re engineering, with a track record of streamlining workflows, reducing errors, and improving service delivery. Highly diligent, detail oriented approach with a keen eye for operational problem solving and risk mitigation. Ability to work under pressure, adapt quickly, and manage shifting priorities in a fast moving environment. A collaborative team player who is equally comfortable working autonomously and taking ownership of outcomes. Confident communicator, both written and verbal, able to deal professionally with clients and internal stakeholders at all levels. Strong time management, planning, and organisational skills, with the confidence to express an opinion and appropriately challenge when required. Package & Hours Monday to Friday, 9 am - 5.30 pm (1 hour lunch break) £40,000 - £50,000 (dependent on experience) Generous matched pension scheme Hybrid - home/office working schedule (set 2 days at home, 3 days in our Central London Office) Holiday & Benefits 25 days annual leave, plus bank holidays An extra day of holiday for your Birthday Private Healthcare & Health Cash Plan Company Days and social activities Discounted gym membership Electric vehicle leasing scheme Cycle to work scheme Generous family leave policies A positive, ambitious, and rewarding culture Successful candidates will be required to undergo a thorough onboarding and pre employment screening process before commencing employment. This includes, but is not limited to, credit checks, criminal records checks, sanctions checks, and other relevant background checks. Any offer of employment is conditional upon the satisfactory completion of these checks.
Resolution Team Manager Location: Remote Salary : £48,000 per annum Vacancy Type: Full-time Closing date: 25 May, 2026 It matters. So we re bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We ve listened. That s why we re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. We re also adapting how we handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. We need an experienced complaints professional to lead a high-performing team as a Resolution Team Manager, and shape a complaints service that is fair, responsive and focused on putting things right. This is a pivotal role. You won t just oversee complaint handling - you ll set the tone for how we respond to customers, embed a culture of early resolution, and ensure learning drives real service improvement across the organisation. What you ll be doing You ll work alongside a fellow Resolution Team Manager, and report to the Customer Resolution Manager, ensuring you lead from the front, handle customer concerns with empathy and professionalism, and solve issues at the earliest opportunity. In this role, you will: Lead, support and develop a team of Resolution Caseworkers to deliver consistently high standards Champion a customer-first, early resolution approach across all complaint handling Oversee and manage complaint cases to ensure timely, fair and high-quality outcomes Take ownership of complex, sensitive or high-risk cases where strong judgement is critical Coach and develop team members in communication, investigation and conflict resolution Analyse complaint trends and feedback to identify learning and drive service improvement Ensure robust record-keeping, reporting and organisational learning from complaints Act as a recognised subject matter expert, advising colleagues across the organisation Deliver training to embed best practice and strengthen complaint handling capability Deputise for the Customer Resolution Manager when required What you ll bring You ll bring credibility, sound judgement and a strong sense of purpose when it comes to customer advocacy. We re looking for: Significant experience in complaints handling, ideally within housing Strong knowledge of the Housing Ombudsman Complaint Handling Code Understanding of the RSH Consumer Standards and their application Proven experience leading and developing high-performing teams Excellent communication, coaching and conflict resolution skills The ability to interpret data and turn insight into service improvements A clear commitment to equality, diversity and inclusion A relevant professional qualification (e.g. CIH, customer service or complaints handling) or equivalent experience Why join us? At Stonewater, our customer promise is We are proud to make things personal; if it matters to our customers, it matters to us. This is more than a leadership role, it s an opportunity to shape how we respond when it matters most. If you re motivated by improving services, leading teams and making sure customer voice drives real change, we d love to hear from you. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 13, 2026
Full time
Resolution Team Manager Location: Remote Salary : £48,000 per annum Vacancy Type: Full-time Closing date: 25 May, 2026 It matters. So we re bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We ve listened. That s why we re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. We re also adapting how we handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. We need an experienced complaints professional to lead a high-performing team as a Resolution Team Manager, and shape a complaints service that is fair, responsive and focused on putting things right. This is a pivotal role. You won t just oversee complaint handling - you ll set the tone for how we respond to customers, embed a culture of early resolution, and ensure learning drives real service improvement across the organisation. What you ll be doing You ll work alongside a fellow Resolution Team Manager, and report to the Customer Resolution Manager, ensuring you lead from the front, handle customer concerns with empathy and professionalism, and solve issues at the earliest opportunity. In this role, you will: Lead, support and develop a team of Resolution Caseworkers to deliver consistently high standards Champion a customer-first, early resolution approach across all complaint handling Oversee and manage complaint cases to ensure timely, fair and high-quality outcomes Take ownership of complex, sensitive or high-risk cases where strong judgement is critical Coach and develop team members in communication, investigation and conflict resolution Analyse complaint trends and feedback to identify learning and drive service improvement Ensure robust record-keeping, reporting and organisational learning from complaints Act as a recognised subject matter expert, advising colleagues across the organisation Deliver training to embed best practice and strengthen complaint handling capability Deputise for the Customer Resolution Manager when required What you ll bring You ll bring credibility, sound judgement and a strong sense of purpose when it comes to customer advocacy. We re looking for: Significant experience in complaints handling, ideally within housing Strong knowledge of the Housing Ombudsman Complaint Handling Code Understanding of the RSH Consumer Standards and their application Proven experience leading and developing high-performing teams Excellent communication, coaching and conflict resolution skills The ability to interpret data and turn insight into service improvements A clear commitment to equality, diversity and inclusion A relevant professional qualification (e.g. CIH, customer service or complaints handling) or equivalent experience Why join us? At Stonewater, our customer promise is We are proud to make things personal; if it matters to our customers, it matters to us. This is more than a leadership role, it s an opportunity to shape how we respond when it matters most. If you re motivated by improving services, leading teams and making sure customer voice drives real change, we d love to hear from you. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Factory - Production Planner Reporting to the Factory Manager We are supporting our client in their search for a dedicated, long-term team member. The ideal candidate will be flexible, reliable, trustworthy, and demonstrate a strong work ethic to contribute effectively within the factory environment. Key Requirements for the Production Planner Role Quick learner with the ability to adapt swiftly Excellent interpersonal skills Flexible and proactive approach to work Strong commitment to meeting customer deadlines Good IT proficiency and numeracy skills The Production Planner will support the Factory Manager by: Utilising the bespoke SAP system to allocate production jobs to available stock and machinery Managing production lead times efficiently through optimal use of stock and machinery Collaborating with factory operatives to ensure timely production of high-quality orders Coordinating with the Customer Services Manager and team to prioritise production according to customer delivery requirements Supervising and promoting high standards of health and safety throughout the factory Handling stock picking and storage processes Completing order confirmations as required Candidates should possess a good command of English and solid numeracy skills. Experience with SAP is advantageous but not essential. A general understanding of IT systems is necessary. Working Hours and Benefits Working days: Monday to Friday Working hours: 9:00 a.m. 5:40 p.m. (40 hours per week) Breaks: One 1-hour lunch break and one 20-minute tea break daily Competitive salary: £27,000 £30,000 per annum, plus a discretionary bonus scheme 25 days annual leave plus bank holidays Contributory company pension scheme On-site parking available
May 13, 2026
Full time
Factory - Production Planner Reporting to the Factory Manager We are supporting our client in their search for a dedicated, long-term team member. The ideal candidate will be flexible, reliable, trustworthy, and demonstrate a strong work ethic to contribute effectively within the factory environment. Key Requirements for the Production Planner Role Quick learner with the ability to adapt swiftly Excellent interpersonal skills Flexible and proactive approach to work Strong commitment to meeting customer deadlines Good IT proficiency and numeracy skills The Production Planner will support the Factory Manager by: Utilising the bespoke SAP system to allocate production jobs to available stock and machinery Managing production lead times efficiently through optimal use of stock and machinery Collaborating with factory operatives to ensure timely production of high-quality orders Coordinating with the Customer Services Manager and team to prioritise production according to customer delivery requirements Supervising and promoting high standards of health and safety throughout the factory Handling stock picking and storage processes Completing order confirmations as required Candidates should possess a good command of English and solid numeracy skills. Experience with SAP is advantageous but not essential. A general understanding of IT systems is necessary. Working Hours and Benefits Working days: Monday to Friday Working hours: 9:00 a.m. 5:40 p.m. (40 hours per week) Breaks: One 1-hour lunch break and one 20-minute tea break daily Competitive salary: £27,000 £30,000 per annum, plus a discretionary bonus scheme 25 days annual leave plus bank holidays Contributory company pension scheme On-site parking available
Surveyors (Technical, Stock Condition, Disrepair, Damp and Mould) Full Time - Permanent or Temp to Perm Pay Rate: 50,000 - 56,000 London and Surrounding Areas Our Client: Our client is a major housing provider managing a large portfolio across London and the surrounding areas. They are an organisation that prioritises professional growth, with a leadership team that includes directors who began their careers in entry-level positions. They are looking for people who are genuinely invested in the social housing sector. Their culture is built on integrity, empathy, and a commitment to residents. They aim to provide high-quality homes and foster inclusive communities where everyone feels supported. This is a workplace for professionals who want to make a tangible difference and work for a provider that follows through on its promises to the public. The Role: We are looking for Surveyors across several specialisms to join the team. You will report to Property Service Managers and work to improve the quality of life for residents. The positions available include: Technical Surveyor Stock Condition Surveyor Disrepair Surveyor Damp and Mould Surveyor This role operates on a hybrid basis. You will be required to attend a hub in your chosen area once a week. Typically, site visits are grouped into one day, with report writing the following day to ensure a one-week turnaround for residents. Duties: Carry out day-to-day repairs, planned maintenance, and general upkeep of housing stock. Ensure buildings and grounds provide a safe environment for all residents. Respond to reactive maintenance requests, handling emergencies immediately and non-emergencies in a timely manner. Manage legal disrepair cases and identify building defects. Prepare clear and accurate technical reports, schedules of work, and photographic evidence. Monitor on-site works to ensure contractors provide value for money. Conduct post-inspections to check quality and compliance. What you need: A Degree in Building Surveying, HND/HNC, or equivalent experience. Professional membership (RICS/CIOB) Strong knowledge of building pathology and construction legislation. Experience in social housing and handling legal disrepair cases. A non-judgmental approach when dealing with residents from diverse backgrounds. Ability to work at pace and meet tight deadlines. A full UK driving licence and access to a vehicle. Right to work in the UK (no visa sponsorship available). Benefits Substantial annual leave allowance plus bank holidays. Competitive matched pension contribution. Flexible benefits including healthcare and dental options. Life assurance cover. Paid days for volunteering each year. Ongoing training, qualifications, and development opportunities. Could this be your next challenge? This opportunity is a permanent or Temporary position. If you are interested in applying to this vacancy, please send your CV using the link on this advert and/or reach out to PJ in the Bristol office on (phone number removed) / Important Notice Dovetail and Slate is a market-leading public sector recruitment company. We specialise in hiring across various public sector industries, including positions supporting vulnerable people. With our extensive range of roles, we are confident we can find the right match for you, so if the current vacancy does not seem relevant to your expertise, we welcome you to upload your CV or give us a call to discuss your ideal position with our dedicated team. Dovetail and Slate is committed to safeguarding and promoting the welfare of children and young people and expects all staff, applicants, and clients to share this commitment. This role may involve work with under 18's or vulnerable adults. Any appointment will be made subject to strict vetting and screening checks and receipt of a satisfactory enhanced DBS check. Dovetail and Slate ltd acts as an Employment Agency (perm) and an Employment Business (temp/contract). Because education matters. Dovetail and Slate Limited phone number removed acts as an Employment Agency Because education matters. Dovetail and Slate Limited phone number removed acts as an Employment Agency.
May 13, 2026
Full time
Surveyors (Technical, Stock Condition, Disrepair, Damp and Mould) Full Time - Permanent or Temp to Perm Pay Rate: 50,000 - 56,000 London and Surrounding Areas Our Client: Our client is a major housing provider managing a large portfolio across London and the surrounding areas. They are an organisation that prioritises professional growth, with a leadership team that includes directors who began their careers in entry-level positions. They are looking for people who are genuinely invested in the social housing sector. Their culture is built on integrity, empathy, and a commitment to residents. They aim to provide high-quality homes and foster inclusive communities where everyone feels supported. This is a workplace for professionals who want to make a tangible difference and work for a provider that follows through on its promises to the public. The Role: We are looking for Surveyors across several specialisms to join the team. You will report to Property Service Managers and work to improve the quality of life for residents. The positions available include: Technical Surveyor Stock Condition Surveyor Disrepair Surveyor Damp and Mould Surveyor This role operates on a hybrid basis. You will be required to attend a hub in your chosen area once a week. Typically, site visits are grouped into one day, with report writing the following day to ensure a one-week turnaround for residents. Duties: Carry out day-to-day repairs, planned maintenance, and general upkeep of housing stock. Ensure buildings and grounds provide a safe environment for all residents. Respond to reactive maintenance requests, handling emergencies immediately and non-emergencies in a timely manner. Manage legal disrepair cases and identify building defects. Prepare clear and accurate technical reports, schedules of work, and photographic evidence. Monitor on-site works to ensure contractors provide value for money. Conduct post-inspections to check quality and compliance. What you need: A Degree in Building Surveying, HND/HNC, or equivalent experience. Professional membership (RICS/CIOB) Strong knowledge of building pathology and construction legislation. Experience in social housing and handling legal disrepair cases. A non-judgmental approach when dealing with residents from diverse backgrounds. Ability to work at pace and meet tight deadlines. A full UK driving licence and access to a vehicle. Right to work in the UK (no visa sponsorship available). Benefits Substantial annual leave allowance plus bank holidays. Competitive matched pension contribution. Flexible benefits including healthcare and dental options. Life assurance cover. Paid days for volunteering each year. Ongoing training, qualifications, and development opportunities. Could this be your next challenge? This opportunity is a permanent or Temporary position. If you are interested in applying to this vacancy, please send your CV using the link on this advert and/or reach out to PJ in the Bristol office on (phone number removed) / Important Notice Dovetail and Slate is a market-leading public sector recruitment company. We specialise in hiring across various public sector industries, including positions supporting vulnerable people. With our extensive range of roles, we are confident we can find the right match for you, so if the current vacancy does not seem relevant to your expertise, we welcome you to upload your CV or give us a call to discuss your ideal position with our dedicated team. Dovetail and Slate is committed to safeguarding and promoting the welfare of children and young people and expects all staff, applicants, and clients to share this commitment. This role may involve work with under 18's or vulnerable adults. Any appointment will be made subject to strict vetting and screening checks and receipt of a satisfactory enhanced DBS check. Dovetail and Slate ltd acts as an Employment Agency (perm) and an Employment Business (temp/contract). Because education matters. Dovetail and Slate Limited phone number removed acts as an Employment Agency Because education matters. Dovetail and Slate Limited phone number removed acts as an Employment Agency.
My Client is looking for a HR Business Partner to join their dynamic team where you will deliver strategic and generalist HR services across our UK operations. This role involves close collaboration with senior leadership to support the delivery of the Business Plan. Job Purpose: Deliver high-quality HR services to managers and employees, ensuring compliance, consistency, and operational effectiveness. Build and maintain strong working relationships with managers and the Senior Management Team, providing constructive feedback and challenging when necessary. Provide accurate and timely advice on employment law, HR policy, and best practices across the business. Lead and support employee relations cases including investigation meetings, disciplinaries, and grievances. Manage and deliver HR projects such as TUPE, redundancies, gender pay reporting, wellbeing initiatives, and policy implementation. Produce monthly HR management reports and present key people metrics to the senior management team. Oversee all HR monthly payroll reports and ensure accurate and timely payroll processing checks. Assist managers with attendance management, including providing reports, arranging review meetings, and liaising with occupational health. Manage family leave processes such as maternity, paternity, adoption, and shared parental leave. Ensure effective HR operations including onboarding, inductions, and contractual changes. Line manage and develop the HR Administrator, fostering a strong coaching approach. Contribute to business planning with strategic input on resourcing, succession planning, and talent management. Stay updated with employment law and HR best practices to inform decision-making. Work closely with the Senior Management Team to develop the skills of the company's line managers in people management. Promote consistent application of HR policies and ensure fair treatment of employees in line with legislation and business needs. Identify and recommend improvements to HR processes and practices to enhance efficiency and effectiveness. Required Skills & Qualifications: Demonstrable experience working as an HR professional alongside senior management teams in any sector. Strong knowledge of employment law and best practices. Excellent communication skills, both written and verbal, with the ability to present compelling arguments and negotiate satisfactory outcomes. Ability to handle confidential matters sensitively and in accordance with policy. Proficient in MS Office, particularly Word, Excel, and PowerPoint. Ability to work effectively as part of a team and prioritise workload to meet deadlines. Educated to degree level or equivalent. CIPD qualified to Level 5 or equivalent experience.
May 12, 2026
Full time
My Client is looking for a HR Business Partner to join their dynamic team where you will deliver strategic and generalist HR services across our UK operations. This role involves close collaboration with senior leadership to support the delivery of the Business Plan. Job Purpose: Deliver high-quality HR services to managers and employees, ensuring compliance, consistency, and operational effectiveness. Build and maintain strong working relationships with managers and the Senior Management Team, providing constructive feedback and challenging when necessary. Provide accurate and timely advice on employment law, HR policy, and best practices across the business. Lead and support employee relations cases including investigation meetings, disciplinaries, and grievances. Manage and deliver HR projects such as TUPE, redundancies, gender pay reporting, wellbeing initiatives, and policy implementation. Produce monthly HR management reports and present key people metrics to the senior management team. Oversee all HR monthly payroll reports and ensure accurate and timely payroll processing checks. Assist managers with attendance management, including providing reports, arranging review meetings, and liaising with occupational health. Manage family leave processes such as maternity, paternity, adoption, and shared parental leave. Ensure effective HR operations including onboarding, inductions, and contractual changes. Line manage and develop the HR Administrator, fostering a strong coaching approach. Contribute to business planning with strategic input on resourcing, succession planning, and talent management. Stay updated with employment law and HR best practices to inform decision-making. Work closely with the Senior Management Team to develop the skills of the company's line managers in people management. Promote consistent application of HR policies and ensure fair treatment of employees in line with legislation and business needs. Identify and recommend improvements to HR processes and practices to enhance efficiency and effectiveness. Required Skills & Qualifications: Demonstrable experience working as an HR professional alongside senior management teams in any sector. Strong knowledge of employment law and best practices. Excellent communication skills, both written and verbal, with the ability to present compelling arguments and negotiate satisfactory outcomes. Ability to handle confidential matters sensitively and in accordance with policy. Proficient in MS Office, particularly Word, Excel, and PowerPoint. Ability to work effectively as part of a team and prioritise workload to meet deadlines. Educated to degree level or equivalent. CIPD qualified to Level 5 or equivalent experience.
Job Title: Claims Handler / Paralegal Location: Middlesbrough - Office Based Salary: Competitive Job Type: Permanent - Full Time The Company: Bulkhaul Limited provide a global service for the distribution of bulk liquids and powders and has representation in over 100 countries worldwide. The operation is controlled from our corporate headquarters in Middlesbrough, supported by Bulkhaul offices strategically located in the United States, Japan, Singapore, Korea, Brazil, Belgium and Germany. About The Role: Continued growth of our business provides several career opportunities within the organisation. We are now seeking a highly motivated individual to join our Claims team on a full-time basis at our head office in Middlesbrough. The successful candidate will report to the Solicitor Claims Manager and will be responsible for a varied caseload of claims involving our vast tank container and vehicle fleet. The position available is a busy, challenging role and requires a high level of commitment. Key Responsibilities Managing a large and varied caseload, from inception to conclusion, in compliance with the Company's Claims Handling Procedure. Liaising with colleagues, customers, and suppliers to obtain all relevant documentation in support of claims within designated areas. Reviewing available information to make an informed decision on liability. General debt recovery - both domestic and international. Managing own caseload and liaising with third parties as required. About you: Core Skills/Attributes: Exceptional organisational skills and ability to prioritise multiple claims efficiently. Strong interpersonal skills, ability to work with and support individuals within the Claims Department and correspond effectively with colleagues and third parties domestically and internationally. Excellent written and verbal communication skills. Ability to meet deadlines and manage multiple tasks. Good time management Desired experience: Previous experience within a Paralegal/claims handling role or within the shipping/transportation or freight forwarding industry is advantageous but not essential. Why should you apply? Various Pension Schemes. Private Health Cover, with access to a Digital GP. Death in Service Benefit. Annual Pay review. 33 days holiday per annum, including bank holidays. A supportive and collaborative work environment. Excellent office facilities on a site with 24 hr security, and secure onsite parking. Own transport is recommended due to location (public transport services are available). Opportunities for career development and progression within a global company. Comprehensive training. Employee assistance program and well-being initiatives. Additional Information: Please note that any offer of employment will be subject to satisfactory previous employment history and verification of education and work eligibility. Bulkhaul Limited is an equal opportunity and disability confident employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Bulkhaul Limited and become a key player in a team that values dedication, innovation, and excellence in global logistics! Please click APPLY to be redirected to our careers page to complete your application. Please note that the role may not always be visible straight away on the careers page and therefore to apply if this role doesn't appear, you will need to click on the apply now button on another role and you will be given the option to select from a drop down of jobs. You should be able to then select the correct role from the drop down to proceed. Candidates with the relevant experience or job titles of: Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant, Paralegal, Legal Claims Administrator, Legal Secretary may all be considered.
May 12, 2026
Full time
Job Title: Claims Handler / Paralegal Location: Middlesbrough - Office Based Salary: Competitive Job Type: Permanent - Full Time The Company: Bulkhaul Limited provide a global service for the distribution of bulk liquids and powders and has representation in over 100 countries worldwide. The operation is controlled from our corporate headquarters in Middlesbrough, supported by Bulkhaul offices strategically located in the United States, Japan, Singapore, Korea, Brazil, Belgium and Germany. About The Role: Continued growth of our business provides several career opportunities within the organisation. We are now seeking a highly motivated individual to join our Claims team on a full-time basis at our head office in Middlesbrough. The successful candidate will report to the Solicitor Claims Manager and will be responsible for a varied caseload of claims involving our vast tank container and vehicle fleet. The position available is a busy, challenging role and requires a high level of commitment. Key Responsibilities Managing a large and varied caseload, from inception to conclusion, in compliance with the Company's Claims Handling Procedure. Liaising with colleagues, customers, and suppliers to obtain all relevant documentation in support of claims within designated areas. Reviewing available information to make an informed decision on liability. General debt recovery - both domestic and international. Managing own caseload and liaising with third parties as required. About you: Core Skills/Attributes: Exceptional organisational skills and ability to prioritise multiple claims efficiently. Strong interpersonal skills, ability to work with and support individuals within the Claims Department and correspond effectively with colleagues and third parties domestically and internationally. Excellent written and verbal communication skills. Ability to meet deadlines and manage multiple tasks. Good time management Desired experience: Previous experience within a Paralegal/claims handling role or within the shipping/transportation or freight forwarding industry is advantageous but not essential. Why should you apply? Various Pension Schemes. Private Health Cover, with access to a Digital GP. Death in Service Benefit. Annual Pay review. 33 days holiday per annum, including bank holidays. A supportive and collaborative work environment. Excellent office facilities on a site with 24 hr security, and secure onsite parking. Own transport is recommended due to location (public transport services are available). Opportunities for career development and progression within a global company. Comprehensive training. Employee assistance program and well-being initiatives. Additional Information: Please note that any offer of employment will be subject to satisfactory previous employment history and verification of education and work eligibility. Bulkhaul Limited is an equal opportunity and disability confident employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Bulkhaul Limited and become a key player in a team that values dedication, innovation, and excellence in global logistics! Please click APPLY to be redirected to our careers page to complete your application. Please note that the role may not always be visible straight away on the careers page and therefore to apply if this role doesn't appear, you will need to click on the apply now button on another role and you will be given the option to select from a drop down of jobs. You should be able to then select the correct role from the drop down to proceed. Candidates with the relevant experience or job titles of: Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant, Paralegal, Legal Claims Administrator, Legal Secretary may all be considered.
Sheen Stickland Chartered Accountants require an Audit, Accounts and Business Senior based primarily out of our Alton Office. These full-time roles have genuine career progression prospects and involve reporting direct to partners, considerable client contact and with an element of junior staff supervision. Audit Experience is desirable but not essential. The Audit, Accounts & Business Services senior role requires an experienced and capable accountant with a sound general practice background covering accountancy, audit and tax. An accountancy qualification, ACA or ACCA, is preferable although this could be replaced by years appropriate level of experience. Responsibilities: To provide quality accounting and audit services to a varied client portfolio. To plan audits ensuring that each stage is completed to the firm s standards, overseeing the work of junior staff as appropriate To prepare final accounts for clients or ensure these are prepared to the appropriate standard by junior staff. To prepare business tax computations, corporation tax computations and draft corporate tax returns to a satisfactory standard for review/agreement by manager(s)/partner(s) dealing with the clients. To ensure that all statutory returns are completed and filed on time, are accurate and in keeping with best practice, and that all follow up action is anticipated, planned and implemented. To ensure that clients are kept informed about their obligations and deadlines and that they are kept up to date with any relevant changes in legislation or best practice. To take a lead role in the planning and monitoring of own workflow To build rapport and maintain regular contact with clients by telephone, email, letter and in person To undertake any ad hoc projects as requested by the managers/partners The role holder must have strong organisational and time management skills with effective communication skills. The role offers a competitive salary in the region of £40,000 dependent on experience and qualifications. Please e-mail CV's to Becky Mountfield, Business Support Team - Closing date for CV's is 31st May 2026 (We may close the vacancy early if we receive a high number of applicants)
May 12, 2026
Full time
Sheen Stickland Chartered Accountants require an Audit, Accounts and Business Senior based primarily out of our Alton Office. These full-time roles have genuine career progression prospects and involve reporting direct to partners, considerable client contact and with an element of junior staff supervision. Audit Experience is desirable but not essential. The Audit, Accounts & Business Services senior role requires an experienced and capable accountant with a sound general practice background covering accountancy, audit and tax. An accountancy qualification, ACA or ACCA, is preferable although this could be replaced by years appropriate level of experience. Responsibilities: To provide quality accounting and audit services to a varied client portfolio. To plan audits ensuring that each stage is completed to the firm s standards, overseeing the work of junior staff as appropriate To prepare final accounts for clients or ensure these are prepared to the appropriate standard by junior staff. To prepare business tax computations, corporation tax computations and draft corporate tax returns to a satisfactory standard for review/agreement by manager(s)/partner(s) dealing with the clients. To ensure that all statutory returns are completed and filed on time, are accurate and in keeping with best practice, and that all follow up action is anticipated, planned and implemented. To ensure that clients are kept informed about their obligations and deadlines and that they are kept up to date with any relevant changes in legislation or best practice. To take a lead role in the planning and monitoring of own workflow To build rapport and maintain regular contact with clients by telephone, email, letter and in person To undertake any ad hoc projects as requested by the managers/partners The role holder must have strong organisational and time management skills with effective communication skills. The role offers a competitive salary in the region of £40,000 dependent on experience and qualifications. Please e-mail CV's to Becky Mountfield, Business Support Team - Closing date for CV's is 31st May 2026 (We may close the vacancy early if we receive a high number of applicants)
Administrator Fleet Hire Desk Assistant 3 months contract £12.85 PER HOUR A valid driving licence is required for this position To assist the Fleet Hire Desk and Contract Supervisor and the Fleet Business Manager in the day to day hiring operation. Ensuring that the hire contracts managed by Fleet Services are provided to the requirements of the customer and contract compliance is maintained. Duties and responsibilities Administrator Fleet Hire Desk Assistant Listed below are the responsibilities this role will be primarily responsible for: Co-ordinate and process on & off hire requests, including verifying rates, allocation to authorised suppliers and provide the service in accordance with our policies / procedures. Accurately / efficiently record vehicle, plant and equipment hire data on to the Fleet Management System and record as required within a timely manner. Record vehicles on our insurers Motor Insurance database, ensuring vehicles are recorded on / off the insurance in accordance with our policy and the 4th European Motor Insurance Directive. Raise purchase orders / works instructions, accurately record as required on the Fleet Management System in accordance with our policies / procedures. Consult with customers to ensure vehicles / plant / equipment are provided to operational requirements and contractual compliance. Consult with suppliers to ensure vehicles / plant / equipment are provided to contract specification / compliance and meet the requirements of the customer. Provide supporting information to Fleet Hire Desk and Contract Supervisor and the Fleet Business Manager in relation to any none compliance supplier issues. Record on Fleet Management System in accordance with our policy / procedures. Provide supporting information to Fleet Hire Desk and Contract Supervisor and the Fleet Business Manager in relation to damage investigations, accidents / incidents and supplier damage claims. Record on Fleet Management System in accordance with our policy / procedures. When required provide support with the preparation and evaluation of the hire contracts managed by Fleet Services. Carry out vehicle / plant / equipment inspections in accordance with our Policy and Procedures. To provide cover in the absence of the Fleet Hire Desk and Contract Supervisor, ensuring the hire desk service is efficiently facilitated, contractual compliance is maintained, daily off hire / exceeded hire reports are checked and addressed in accordance with our policy / procedures. To provide administrative assistance and general office duties, associated with the Hire Desk provision, with a view to maintain a cost effective and efficient service. To ensure full compliance with ISO Quality System requirements and a high standard of customer care. All employees are expected to actively promote continuous improvement in service quality and to be fully involved in the implementation of quality systems and techniques. To carry out such other duties which may be allocated from time to time and which are commensurate with the grading of the post. To communicate effectively with our customers, managers, peers and partners and to work collaboratively to provide the best possible public service. Communication between teams, services and partner organisations is imperative in providing the best possible service to our public. Qualifications 4 GCSE Grade A C including English and Mathematics NVQ Level 2 in Business Administration or a hire discipline or equivalent in a relevant subject Driving Licence (CAT B & C1+E) Experience Experience of working in a customer facing interactive office / Plant & Vehicle Hire Company or similar environment. Operating a Fleet Management System Working within a motor vehicle workshop environment. Skills & Knowledge Computer Skills including Word Processing, Data Base and Spread Sheet Applications. Good Communication and Interpersonal Skills. Good organisational Skills. Good numeracy, accuracy and literacy skills • Financial Awareness • Applying contract compliance • Financial awareness and negotiating skills • Knowledge of Quality Systems • Knowledge of tender process • Good time Management Skills • Sound knowledge of plant and equipment utilised in a Civil Engineering and/or Building industry or similar environment. Personal Qualities • Capability to work to timescales. • Ability to prioritise workload. • Ability to work with minimum of supervision. • A good team member. • May be required to work outside of normal office hours to meet the needs of the business • Due to the requirement to drive a vehicle in this role, appointment will be subject to the production of a valid driving licence for the required category of vehicle and the satisfactory completion of an in-house Driver Induction Assessment. Interested Please Apply
May 11, 2026
Contractor
Administrator Fleet Hire Desk Assistant 3 months contract £12.85 PER HOUR A valid driving licence is required for this position To assist the Fleet Hire Desk and Contract Supervisor and the Fleet Business Manager in the day to day hiring operation. Ensuring that the hire contracts managed by Fleet Services are provided to the requirements of the customer and contract compliance is maintained. Duties and responsibilities Administrator Fleet Hire Desk Assistant Listed below are the responsibilities this role will be primarily responsible for: Co-ordinate and process on & off hire requests, including verifying rates, allocation to authorised suppliers and provide the service in accordance with our policies / procedures. Accurately / efficiently record vehicle, plant and equipment hire data on to the Fleet Management System and record as required within a timely manner. Record vehicles on our insurers Motor Insurance database, ensuring vehicles are recorded on / off the insurance in accordance with our policy and the 4th European Motor Insurance Directive. Raise purchase orders / works instructions, accurately record as required on the Fleet Management System in accordance with our policies / procedures. Consult with customers to ensure vehicles / plant / equipment are provided to operational requirements and contractual compliance. Consult with suppliers to ensure vehicles / plant / equipment are provided to contract specification / compliance and meet the requirements of the customer. Provide supporting information to Fleet Hire Desk and Contract Supervisor and the Fleet Business Manager in relation to any none compliance supplier issues. Record on Fleet Management System in accordance with our policy / procedures. Provide supporting information to Fleet Hire Desk and Contract Supervisor and the Fleet Business Manager in relation to damage investigations, accidents / incidents and supplier damage claims. Record on Fleet Management System in accordance with our policy / procedures. When required provide support with the preparation and evaluation of the hire contracts managed by Fleet Services. Carry out vehicle / plant / equipment inspections in accordance with our Policy and Procedures. To provide cover in the absence of the Fleet Hire Desk and Contract Supervisor, ensuring the hire desk service is efficiently facilitated, contractual compliance is maintained, daily off hire / exceeded hire reports are checked and addressed in accordance with our policy / procedures. To provide administrative assistance and general office duties, associated with the Hire Desk provision, with a view to maintain a cost effective and efficient service. To ensure full compliance with ISO Quality System requirements and a high standard of customer care. All employees are expected to actively promote continuous improvement in service quality and to be fully involved in the implementation of quality systems and techniques. To carry out such other duties which may be allocated from time to time and which are commensurate with the grading of the post. To communicate effectively with our customers, managers, peers and partners and to work collaboratively to provide the best possible public service. Communication between teams, services and partner organisations is imperative in providing the best possible service to our public. Qualifications 4 GCSE Grade A C including English and Mathematics NVQ Level 2 in Business Administration or a hire discipline or equivalent in a relevant subject Driving Licence (CAT B & C1+E) Experience Experience of working in a customer facing interactive office / Plant & Vehicle Hire Company or similar environment. Operating a Fleet Management System Working within a motor vehicle workshop environment. Skills & Knowledge Computer Skills including Word Processing, Data Base and Spread Sheet Applications. Good Communication and Interpersonal Skills. Good organisational Skills. Good numeracy, accuracy and literacy skills • Financial Awareness • Applying contract compliance • Financial awareness and negotiating skills • Knowledge of Quality Systems • Knowledge of tender process • Good time Management Skills • Sound knowledge of plant and equipment utilised in a Civil Engineering and/or Building industry or similar environment. Personal Qualities • Capability to work to timescales. • Ability to prioritise workload. • Ability to work with minimum of supervision. • A good team member. • May be required to work outside of normal office hours to meet the needs of the business • Due to the requirement to drive a vehicle in this role, appointment will be subject to the production of a valid driving licence for the required category of vehicle and the satisfactory completion of an in-house Driver Induction Assessment. Interested Please Apply
Production Shift Manager, £54,500, up to 13% annual bonus, 15% total pension contributions, option to purchase shares. 4 on 4 off days and nights rotation. 06 00 / 18 00 start half hour earlier for hand over. Why join our client? Opportunity to work within a brand-new manufacturing plant. Fantastic employee engagement - over 300 employees have been with the business over 25 years. Further development through fantastic internal and external training. They have Pledged to have 5% of employees in pay and learn positions by 2025. Real career progression opportunities into senior roles Option to buy reduced shares in the business (up 15% within the last 5 years). Opportunity to work for a forward-thinking company who have invested over £125m across their sites since 2023. ATA Recruitment is working in partnership with a major UK manufacturing group to recruit two Production Shift Managers for their brand-new, flagship site in Leicestershire. With roots dating back to the 1960s, this organisation is steeped in British manufacturing heritage. Employing over 2,000 people across 15 sites nationwide, they produce some of the UK s most well-known and much-loved products. This new facility marks a significant investment in the future of UK manufacturing. Boasting state-of-the-art equipment and technology unseen anywhere else in the country, it s set to become Europe s highest-output factory of its kind once fully operational. As a Production Shift Manager, you'll play a key role in shaping the success of this cutting-edge operation from the ground up. About the role Although the site has been on a gradual ramp up in production, with this being a new site there is plenty of work still to be done, with setting up standing operating procedures, deciding on performance indicators, training and development amongst a list of tasks you will be involved in. Further Management of a production team of 15 operators. Leading morning production stand ups. Ensure production targets are met in a timely and efficient manner. Daily management of KPIs, including but not limited to yield, output, waste and safety. Completing quality checks ensuring the product is produced to the highest standards Oversee and maintain training and development of production staff. Acting site lead during the night shifts/weekends. responsibilities will include: Management of a production team of 15 operators. Leading morning production stand ups. Ensure production targets are met in a timely and efficient manner. Daily management of KPIs, including but not limited to yield, output, waste and safety. Completing quality checks ensuring the product is produced to the highest standards Oversee and maintain training and development of production staff. Acting site lead during the night shifts/weekends. About you To be considered for this production shift manager role, you should have the following: Experience leading teams to hit production targets. Previous experience working within a shift manager/lead/supervisor capacity. Strong communication skills, ability to work with muti discipline teams The ability to lead, motivate and inspire. Due to the complexity of the site, a resilient mindset is a must. Hold IOSH managing safely (Beneficial) Hold ILM or similar (Beneficial) Our client will also consider experienced operators who have had stand in experience and want to progress. The benefits As a production shift manager, you will be joining a company who have fantastic employee engagement with over 300 employees being with the business over 25 years. The group offer real career progression into senior roles, if not at this site, you will have the option to move throughout the group. Previous progression has saw production shift leaders, become plant managers within 5 years. There is also plenty of training on offer, both internally and externally. This includes the opportunity to earn external qualifications such as IOSH/Nebosh and management courses. If you think you are the right production shift manager for this market leader, please press apply, call Ashton on (phone number removed), or email your CV too (url removed) ATA Recruitment specialises in Manufacturing, Infrastructure, Civil, Transportation and general Engineering recruitment on both a permanent and contract basis for more opportunities like this one, visit our website. ATA is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
May 10, 2026
Full time
Production Shift Manager, £54,500, up to 13% annual bonus, 15% total pension contributions, option to purchase shares. 4 on 4 off days and nights rotation. 06 00 / 18 00 start half hour earlier for hand over. Why join our client? Opportunity to work within a brand-new manufacturing plant. Fantastic employee engagement - over 300 employees have been with the business over 25 years. Further development through fantastic internal and external training. They have Pledged to have 5% of employees in pay and learn positions by 2025. Real career progression opportunities into senior roles Option to buy reduced shares in the business (up 15% within the last 5 years). Opportunity to work for a forward-thinking company who have invested over £125m across their sites since 2023. ATA Recruitment is working in partnership with a major UK manufacturing group to recruit two Production Shift Managers for their brand-new, flagship site in Leicestershire. With roots dating back to the 1960s, this organisation is steeped in British manufacturing heritage. Employing over 2,000 people across 15 sites nationwide, they produce some of the UK s most well-known and much-loved products. This new facility marks a significant investment in the future of UK manufacturing. Boasting state-of-the-art equipment and technology unseen anywhere else in the country, it s set to become Europe s highest-output factory of its kind once fully operational. As a Production Shift Manager, you'll play a key role in shaping the success of this cutting-edge operation from the ground up. About the role Although the site has been on a gradual ramp up in production, with this being a new site there is plenty of work still to be done, with setting up standing operating procedures, deciding on performance indicators, training and development amongst a list of tasks you will be involved in. Further Management of a production team of 15 operators. Leading morning production stand ups. Ensure production targets are met in a timely and efficient manner. Daily management of KPIs, including but not limited to yield, output, waste and safety. Completing quality checks ensuring the product is produced to the highest standards Oversee and maintain training and development of production staff. Acting site lead during the night shifts/weekends. responsibilities will include: Management of a production team of 15 operators. Leading morning production stand ups. Ensure production targets are met in a timely and efficient manner. Daily management of KPIs, including but not limited to yield, output, waste and safety. Completing quality checks ensuring the product is produced to the highest standards Oversee and maintain training and development of production staff. Acting site lead during the night shifts/weekends. About you To be considered for this production shift manager role, you should have the following: Experience leading teams to hit production targets. Previous experience working within a shift manager/lead/supervisor capacity. Strong communication skills, ability to work with muti discipline teams The ability to lead, motivate and inspire. Due to the complexity of the site, a resilient mindset is a must. Hold IOSH managing safely (Beneficial) Hold ILM or similar (Beneficial) Our client will also consider experienced operators who have had stand in experience and want to progress. The benefits As a production shift manager, you will be joining a company who have fantastic employee engagement with over 300 employees being with the business over 25 years. The group offer real career progression into senior roles, if not at this site, you will have the option to move throughout the group. Previous progression has saw production shift leaders, become plant managers within 5 years. There is also plenty of training on offer, both internally and externally. This includes the opportunity to earn external qualifications such as IOSH/Nebosh and management courses. If you think you are the right production shift manager for this market leader, please press apply, call Ashton on (phone number removed), or email your CV too (url removed) ATA Recruitment specialises in Manufacturing, Infrastructure, Civil, Transportation and general Engineering recruitment on both a permanent and contract basis for more opportunities like this one, visit our website. ATA is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
Customer Service Manager - London, United Kingdom Full-Time Reporting to Ecommerce Operations Manager, you are responsible for leading customer service team to deliver exceptional service, setting performance targets and developing policies to improve customer satisfaction and loyalty. Role and responsibilities In-house customer service team Manage in-house customer service team. Evaluate team structure. Recruit, train and develop team members. Coach and support team members in handling complex, escalated, or high-level VIP complaints, ensuring timely and satisfactory resolution. Resolve PayPal disputes timely. Manage refund registration. Set effective KPIs and monitor performance weekly. Implement actions to reduce ticket backlog, reduce ticket to order ratio, improve response time, response quality, resolution time and CSAT. Eventually build the team to not only resolve customer issues, but to support the business in retaining and converting customers from a commercial perspective. Outsourced contact centre Evaluate outsourced contact centre and possibly select and migrate to a new partner. Set relevant KPIs to contact centre that are different from in-house team and hold them accountable. Regular meetings and visits to contact centre. Check agent quality by sampling a percentage of responses. Identify problems and resolve root causes. Reduce escalation rate from contact centre to in-house team. Improve response time, response quality, resolution time and CSAT. General management Weekly KPI reporting - identify key trends, issues or complaints and implement action plans. Regularly analyse customer surveys and other feedback data to inform decisions. Review workflows and email templates. Review operating model between in-house team and outsourced contact centre and propose strategies. Forecast ticket volume and plan resources and scheduling accordingly in advance in response to business scaling. Review training needs and improve training materials, training process, training quality internally and externally. Constantly optimise technologies, systems and automation for efficiency where suitable. Collaborate with the wider teams to provide customers with information regarding fulfilment, product information, stock, etc. and improve the process. Support onsite product reviews and improve external customer review scores (e.g. TrustPilot). Ensure compliance with personal data protection rules. Balance the objectives of improving service levels and controlling costs. Knowledge and skills At least 5 years' solid ecommerce customer service experience at established fashion, homeware or lifestyle brands or retailers, ideally covering wide European markets. Existing experience in managing in-house customer service team and outsourced contact centre. Exceptional leadership skills with the ability to drive and motivate performance through effective training and coaching skills. Proficiency in CRM software (Zendesk, Gorgias, AI agent, chatbot), ERP systems and Microsoft Office Suite. Demonstrating solid achievements in KPIs, efficiency and customer satisfaction rather than activities. Proactive and self-motivated. Excellent problem-solving skills. Passionate about customer care. Highly organised with the ability to multitask. Good attention to detail. Resilient, focused under pressure in a fast-moving commercial environment. Effective communication skills, written and verbal, with a natural ability to connect with people at all levels. Educated to degree level. Proficiency in any of the following languages would be a plus: German, French, Italian or Spanish.
May 09, 2026
Full time
Customer Service Manager - London, United Kingdom Full-Time Reporting to Ecommerce Operations Manager, you are responsible for leading customer service team to deliver exceptional service, setting performance targets and developing policies to improve customer satisfaction and loyalty. Role and responsibilities In-house customer service team Manage in-house customer service team. Evaluate team structure. Recruit, train and develop team members. Coach and support team members in handling complex, escalated, or high-level VIP complaints, ensuring timely and satisfactory resolution. Resolve PayPal disputes timely. Manage refund registration. Set effective KPIs and monitor performance weekly. Implement actions to reduce ticket backlog, reduce ticket to order ratio, improve response time, response quality, resolution time and CSAT. Eventually build the team to not only resolve customer issues, but to support the business in retaining and converting customers from a commercial perspective. Outsourced contact centre Evaluate outsourced contact centre and possibly select and migrate to a new partner. Set relevant KPIs to contact centre that are different from in-house team and hold them accountable. Regular meetings and visits to contact centre. Check agent quality by sampling a percentage of responses. Identify problems and resolve root causes. Reduce escalation rate from contact centre to in-house team. Improve response time, response quality, resolution time and CSAT. General management Weekly KPI reporting - identify key trends, issues or complaints and implement action plans. Regularly analyse customer surveys and other feedback data to inform decisions. Review workflows and email templates. Review operating model between in-house team and outsourced contact centre and propose strategies. Forecast ticket volume and plan resources and scheduling accordingly in advance in response to business scaling. Review training needs and improve training materials, training process, training quality internally and externally. Constantly optimise technologies, systems and automation for efficiency where suitable. Collaborate with the wider teams to provide customers with information regarding fulfilment, product information, stock, etc. and improve the process. Support onsite product reviews and improve external customer review scores (e.g. TrustPilot). Ensure compliance with personal data protection rules. Balance the objectives of improving service levels and controlling costs. Knowledge and skills At least 5 years' solid ecommerce customer service experience at established fashion, homeware or lifestyle brands or retailers, ideally covering wide European markets. Existing experience in managing in-house customer service team and outsourced contact centre. Exceptional leadership skills with the ability to drive and motivate performance through effective training and coaching skills. Proficiency in CRM software (Zendesk, Gorgias, AI agent, chatbot), ERP systems and Microsoft Office Suite. Demonstrating solid achievements in KPIs, efficiency and customer satisfaction rather than activities. Proactive and self-motivated. Excellent problem-solving skills. Passionate about customer care. Highly organised with the ability to multitask. Good attention to detail. Resilient, focused under pressure in a fast-moving commercial environment. Effective communication skills, written and verbal, with a natural ability to connect with people at all levels. Educated to degree level. Proficiency in any of the following languages would be a plus: German, French, Italian or Spanish.
Health, Safety & Environmental (HSE) Manager Food Manufacturing Oxfordshire Standalone Role with Real Influence Some roles ask you to maintain standards. Others give you the platform to redefine them. This is an opportunity to step into a true site leadership role, where you'll shape not just systems and compliance - but the behaviours, mindset, and culture of an entire manufacturing operation. We're exclusively supporting a well-invested and growing food manufacturing business in Oxfordshire to appoint a Health, Safety & Environmental Manager. This is a standalone position, reporting directly into the Site Director, where you'll partner closely with the Senior Leadership Team to drive a progressive and engaging HSE agenda. If you're someone who believes safety is built through people, not paperwork - this could be exactly what you've been looking for. The Opportunity This is a role with visibility, autonomy, and impact. You'll take ownership of all things HSE on site - from leading management systems and ensuring compliance, to coaching teams and embedding a behavioural safety culture that genuinely sticks. You'll be the voice of HSE at leadership level, while remaining present and influential on the factory floor - building trust, challenging where needed, and inspiring change. Key Responsibilities Shaping Culture & Engagement Drive a proactive, behavioural safety culture across site Engage and influence stakeholders at all levels, from operators to senior leadership Lead safety conversations, observations, and coaching to embed best practice Act as a trusted partner to operational teams, ensuring safe systems of work are practical and effective Systems, Standards & Best Practice Develop, implement and maintain HSE management systems aligned to ISO 45001 and ISO 14001 Own the site risk assessment process, ensuring quality, consistency, and completion of actions Manage environmental aspects and impacts, identifying opportunities for improvement Benchmark externally to bring fresh thinking and continuous improvement to site Incident Management & Compliance Lead the site's incident management process - from initial response through to root cause analysis Ensure corrective and preventative actions are meaningful and embedded Maintain full compliance with all relevant HSE legislation and standards Act as the primary contact for regulatory bodies and external stakeholders Audits, Reporting & Performance Lead internal and external audits, ensuring site readiness at all times Track and report on HSE KPIs, driving accountability and continuous improvement Ensure non-conformances are addressed thoroughly and sustainably Provide clear, insightful reporting to the Senior Leadership Team Training & Capability Building Identify HSE training needs across the site and ensure compliance Deliver engaging and practical training, including inductions Build confidence and capability within teams to take ownership of safety Supporting Site Development Provide HSE input into site projects and continuous improvement initiatives Ensure safety and environmental considerations are embedded in operational decisions About You You'll be a confident, credible HSE professional who thrives in a standalone role - someone who can balance technical expertise with strong influencing skills. We're looking for: Experience within food, beverage, or FMCG manufacturing Strong working knowledge of ISO 45001 and ISO 14001 NEBOSH General Certificate (essential) NEBOSH Diploma (or working towards / willing to achieve) Environmental qualification such as IEMA (or willingness to obtain) And equally important: A hands-on, visible approach - comfortable on the factory floor Strong communication skills, with the ability to influence and engage at all levels The confidence to challenge, coach, and drive behavioural change Highly organised, with a strong attention to detail A mindset focused on improvement, not just compliance Why This Role? This is more than a compliance role - it's a chance to shape the future of HSE on site. You'll have the autonomy to lead, the support of an engaged leadership team, and the opportunity to make a lasting impact in a business that values safety, sustainability, and continuous improvement. If you're ready to take ownership, influence culture, and build something meaningful - we'd love to hear from you. As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)
May 09, 2026
Full time
Health, Safety & Environmental (HSE) Manager Food Manufacturing Oxfordshire Standalone Role with Real Influence Some roles ask you to maintain standards. Others give you the platform to redefine them. This is an opportunity to step into a true site leadership role, where you'll shape not just systems and compliance - but the behaviours, mindset, and culture of an entire manufacturing operation. We're exclusively supporting a well-invested and growing food manufacturing business in Oxfordshire to appoint a Health, Safety & Environmental Manager. This is a standalone position, reporting directly into the Site Director, where you'll partner closely with the Senior Leadership Team to drive a progressive and engaging HSE agenda. If you're someone who believes safety is built through people, not paperwork - this could be exactly what you've been looking for. The Opportunity This is a role with visibility, autonomy, and impact. You'll take ownership of all things HSE on site - from leading management systems and ensuring compliance, to coaching teams and embedding a behavioural safety culture that genuinely sticks. You'll be the voice of HSE at leadership level, while remaining present and influential on the factory floor - building trust, challenging where needed, and inspiring change. Key Responsibilities Shaping Culture & Engagement Drive a proactive, behavioural safety culture across site Engage and influence stakeholders at all levels, from operators to senior leadership Lead safety conversations, observations, and coaching to embed best practice Act as a trusted partner to operational teams, ensuring safe systems of work are practical and effective Systems, Standards & Best Practice Develop, implement and maintain HSE management systems aligned to ISO 45001 and ISO 14001 Own the site risk assessment process, ensuring quality, consistency, and completion of actions Manage environmental aspects and impacts, identifying opportunities for improvement Benchmark externally to bring fresh thinking and continuous improvement to site Incident Management & Compliance Lead the site's incident management process - from initial response through to root cause analysis Ensure corrective and preventative actions are meaningful and embedded Maintain full compliance with all relevant HSE legislation and standards Act as the primary contact for regulatory bodies and external stakeholders Audits, Reporting & Performance Lead internal and external audits, ensuring site readiness at all times Track and report on HSE KPIs, driving accountability and continuous improvement Ensure non-conformances are addressed thoroughly and sustainably Provide clear, insightful reporting to the Senior Leadership Team Training & Capability Building Identify HSE training needs across the site and ensure compliance Deliver engaging and practical training, including inductions Build confidence and capability within teams to take ownership of safety Supporting Site Development Provide HSE input into site projects and continuous improvement initiatives Ensure safety and environmental considerations are embedded in operational decisions About You You'll be a confident, credible HSE professional who thrives in a standalone role - someone who can balance technical expertise with strong influencing skills. We're looking for: Experience within food, beverage, or FMCG manufacturing Strong working knowledge of ISO 45001 and ISO 14001 NEBOSH General Certificate (essential) NEBOSH Diploma (or working towards / willing to achieve) Environmental qualification such as IEMA (or willingness to obtain) And equally important: A hands-on, visible approach - comfortable on the factory floor Strong communication skills, with the ability to influence and engage at all levels The confidence to challenge, coach, and drive behavioural change Highly organised, with a strong attention to detail A mindset focused on improvement, not just compliance Why This Role? This is more than a compliance role - it's a chance to shape the future of HSE on site. You'll have the autonomy to lead, the support of an engaged leadership team, and the opportunity to make a lasting impact in a business that values safety, sustainability, and continuous improvement. If you're ready to take ownership, influence culture, and build something meaningful - we'd love to hear from you. As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)
Scheme Manager Location: The Old Vicarage, Swindon Salary : £11,793.60 per annum Vacancy Type: Permanent, Part Time (18 hours per week) Closing date: 15 May, 2026 Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we re looking for a proactive and caring individual to join us at The Old Vicarage, Swindon, a welcoming retirement living scheme just a short walk away from Swindon town centre. As our Scheme Manager , you ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you ll be confident in taking appropriate action to ensure residents wellbeing is always prioritised. What we re looking for Experience in housing (ideally leaseholder management) or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 09, 2026
Full time
Scheme Manager Location: The Old Vicarage, Swindon Salary : £11,793.60 per annum Vacancy Type: Permanent, Part Time (18 hours per week) Closing date: 15 May, 2026 Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we re looking for a proactive and caring individual to join us at The Old Vicarage, Swindon, a welcoming retirement living scheme just a short walk away from Swindon town centre. As our Scheme Manager , you ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you ll be confident in taking appropriate action to ensure residents wellbeing is always prioritised. What we re looking for Experience in housing (ideally leaseholder management) or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we're improving the world of work, one shift at a time, for 80% of the world's workforce: hourly workers. These are the dedicated employees who keep our world running - from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive - the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working. If you're passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! The Role As a Customer Success Manager, SMB, you will manage the success of our Small Business customers. Your primary focus will be enabling your customers to accomplish their desired business outcomes with the Deputy platform at scale. Internally you will represent the voice of the customer and partner with cross functional teams to ensure that we consistently deliver success to our customers. You will be responsible for driving product adoption with your customers by analyzing customer data to help determine targeted outreach campaigns that drive an increase in overall platform utilization and retention. You will find proactive opportunities to engage with your customers 1 on 1 in order to prevent churn and help drive their success. You will have close collaboration with the Sales, Product, and Marketing organizations to identify strategic growth opportunities and key customer trends. Responsibilities Build product adoption through 1 to many proactive touchpoints to customers that drive engagement. Touchpoints include but are not limited to: Webinars focused on feature adoption and best practices Email campaigns that target key customer segments Engaging video content And many more creative ideas that you will help create and launch Leverage data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges, increase retention, uncover strategic growth opportunities, and address general customer concerns and feedback Focus to increase key metrics like Adoption (Utilisation Score), Net Promoter Score (NPS) and Net Revenue Retention (NRR) across the SMB customer segment Advocate for the customers by representing customer feedback internally to improve customer satisfaction and success on the platform Be a trusted advisor to customers by consulting on Deputy and the trends in workforce management, time & attendance industry and the wider ecosystem Collaborate on key internal projects that evolve the Customer Success function to better meet our customers needs Requirements & Qualifications 2+ years with relevant customer facing experience in a B2B customer success or a relationship management role, ideally from one of the following industries: SAAS, cloud, marketing, media, payroll, HR or time & attendance. Experience managing and driving success at scale for a large portfolio of customers Passionate about being the voice of the customer internally, and comfortable with working cross functionally to drive customer outcomes An ability to understand client objectives and think strategically/ creatively on ways to achieve them Comfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle Excellent written and verbal communication skills across all levels in a business, in particular a strong telephone presence and web presentation skills are all essential Strong technical aptitude, excellent computer skills, and passion for technology Previous use of Salesforce or similar CRM system Enjoys working in a fast paced, ever changing startup environment Ability to travel as needed Employee Perks Enjoy a flexible and hybrid work policy, with a dedicated office 1 minute walk from Farringdon Station Own a piece of Deputy through our Employee Share Ownership Plan (ESOP) Work from home stipend to help you get set up and succeed from home Benefit from our employee pension matching programme Access private health and dental insurance Take paid parental leave to support you and your family Enjoy additional leave days - including study assistance, celebration days and volunteering 25 days' holiday plus bank holidays Feel secure with our income protection scheme for long term absence due to illness or injury Get involved with our global working groups; designed for collaboration, belonging and connection Connect over weekly office lunches, social gatherings and industry events Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
May 09, 2026
Full time
Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we're improving the world of work, one shift at a time, for 80% of the world's workforce: hourly workers. These are the dedicated employees who keep our world running - from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive - the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working. If you're passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! The Role As a Customer Success Manager, SMB, you will manage the success of our Small Business customers. Your primary focus will be enabling your customers to accomplish their desired business outcomes with the Deputy platform at scale. Internally you will represent the voice of the customer and partner with cross functional teams to ensure that we consistently deliver success to our customers. You will be responsible for driving product adoption with your customers by analyzing customer data to help determine targeted outreach campaigns that drive an increase in overall platform utilization and retention. You will find proactive opportunities to engage with your customers 1 on 1 in order to prevent churn and help drive their success. You will have close collaboration with the Sales, Product, and Marketing organizations to identify strategic growth opportunities and key customer trends. Responsibilities Build product adoption through 1 to many proactive touchpoints to customers that drive engagement. Touchpoints include but are not limited to: Webinars focused on feature adoption and best practices Email campaigns that target key customer segments Engaging video content And many more creative ideas that you will help create and launch Leverage data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges, increase retention, uncover strategic growth opportunities, and address general customer concerns and feedback Focus to increase key metrics like Adoption (Utilisation Score), Net Promoter Score (NPS) and Net Revenue Retention (NRR) across the SMB customer segment Advocate for the customers by representing customer feedback internally to improve customer satisfaction and success on the platform Be a trusted advisor to customers by consulting on Deputy and the trends in workforce management, time & attendance industry and the wider ecosystem Collaborate on key internal projects that evolve the Customer Success function to better meet our customers needs Requirements & Qualifications 2+ years with relevant customer facing experience in a B2B customer success or a relationship management role, ideally from one of the following industries: SAAS, cloud, marketing, media, payroll, HR or time & attendance. Experience managing and driving success at scale for a large portfolio of customers Passionate about being the voice of the customer internally, and comfortable with working cross functionally to drive customer outcomes An ability to understand client objectives and think strategically/ creatively on ways to achieve them Comfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle Excellent written and verbal communication skills across all levels in a business, in particular a strong telephone presence and web presentation skills are all essential Strong technical aptitude, excellent computer skills, and passion for technology Previous use of Salesforce or similar CRM system Enjoys working in a fast paced, ever changing startup environment Ability to travel as needed Employee Perks Enjoy a flexible and hybrid work policy, with a dedicated office 1 minute walk from Farringdon Station Own a piece of Deputy through our Employee Share Ownership Plan (ESOP) Work from home stipend to help you get set up and succeed from home Benefit from our employee pension matching programme Access private health and dental insurance Take paid parental leave to support you and your family Enjoy additional leave days - including study assistance, celebration days and volunteering 25 days' holiday plus bank holidays Feel secure with our income protection scheme for long term absence due to illness or injury Get involved with our global working groups; designed for collaboration, belonging and connection Connect over weekly office lunches, social gatherings and industry events Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
We are looking to strengthen our SHEQ Team with a Health and safety Manager based at either Hattersley, Preston or one of our Major Projects with hybrid working available. You will report directly to the Regional Head of SHEQ and your role will cover United Utilities Region. Key Responsibilities Provide leadership and support to management teams on the implementation of HSE guidance and best practice. Promote exceptional health and safety standards to direct and subcontracted workforce. Promote a positive health and safety culture where employees are encouraged to report unsafe acts, behaviour and near misses. Ensure that all work is carried out in accordance with the Enterprise and MWHT Policies and Procedures and also any applicable Health and Safety Legislation. Advise and support Managers and Supervisors to discharge their responsibilities for the H&S of employees and others to whom they have a duty as defined by Legislation and Company Procedures. Ensure management controls are in place so that all personnel are aware of their statutory duties and responsibilities, and to provide advice as and when required. Carry out systematic audits and inspections of construction sites, mobile workplaces, offices and other workplaces to verify compliance with the legislative requirements and compliance with the requirements of the health and safety management systems. Develop and deliver audit regime in line with both project and business requirements. Report the findings of assessments to site management and jointly agree any actions required and timescales for completion. Monitor the satisfactory resolution of health and safety issues. Liaise with Operations to ensure actions arising are closed out in a timely manner and feed back into management review meetings. Assist with the on going development and maintenance of the UU Enterprise MWHT SHEQ Strategy in line with corporate practices and contractual obligations. Work alongside the Quality Manager in the development and maintenance of health and safety related documentation within the IMS, acting as a subject matter H&S expert. Manage H&S Senior Advisors and H&S Advisors and provide a mentoring and coaching role, ensuring that they are appropriately trained, competent and motivated to carry out their responsibilities to the required standards and set personal development plans and objectives. Lead, partake and oversee accident/incident investigations in accordance with the Company procedure and, analysing all data, making recommendations to avoid any reoccurrences. Work alongside the Quality Manager to manage, collate & review H&S data and submit to the Head of SHEQ for reporting purposes. Oversee and, where required, be involved in the preparation & review of H&S documents including those of 3rd parties. Manage & provide support to Project teams in the development of H&S Plans and monitor compliance. Provide reports, presentations and information as directed by the Business / H&S function. Support the Business / H&S function in the delivery of the Group Audit Programme. Providing input and review of pre qualification, tender and H&S award submissions. Participate in working groups / forums as required. Work alongside the Quality Manager in the dissemination of information issued by the H&S function to relevant employees. Assist the regional management teams and employees with the preparation of risk assessments and identification of suitable control measures, as and when required. Liaise with clients, HSE Inspectors and external assessors. Liaise with subcontractors and conduct assessments of suppliers and sub contractor's safety arrangements, as required. Liaise with client representatives to ensure all parties' interests are being fulfilled and portray MWHT's professional image at all times. Undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this role. Essential Qualifications 6 years' experience in a senior H&S Role NEBOSH Diploma / NVQ Level 4 / Degree qualified Membership of IOSH (GradIOSH as minimum) Strong background in safety management and experience in a similar role Experience of the Utilities/Construction Industry Experience of managing safety advisors Ability to set SMART objectives and monitor the implementation of these objectives Solid understanding of the requirements of BS OHSAS 18001 / ISO 45001 Desirable Qualifications CSCS/SHEQ Water Card EUSR Water Hygiene
May 08, 2026
Full time
We are looking to strengthen our SHEQ Team with a Health and safety Manager based at either Hattersley, Preston or one of our Major Projects with hybrid working available. You will report directly to the Regional Head of SHEQ and your role will cover United Utilities Region. Key Responsibilities Provide leadership and support to management teams on the implementation of HSE guidance and best practice. Promote exceptional health and safety standards to direct and subcontracted workforce. Promote a positive health and safety culture where employees are encouraged to report unsafe acts, behaviour and near misses. Ensure that all work is carried out in accordance with the Enterprise and MWHT Policies and Procedures and also any applicable Health and Safety Legislation. Advise and support Managers and Supervisors to discharge their responsibilities for the H&S of employees and others to whom they have a duty as defined by Legislation and Company Procedures. Ensure management controls are in place so that all personnel are aware of their statutory duties and responsibilities, and to provide advice as and when required. Carry out systematic audits and inspections of construction sites, mobile workplaces, offices and other workplaces to verify compliance with the legislative requirements and compliance with the requirements of the health and safety management systems. Develop and deliver audit regime in line with both project and business requirements. Report the findings of assessments to site management and jointly agree any actions required and timescales for completion. Monitor the satisfactory resolution of health and safety issues. Liaise with Operations to ensure actions arising are closed out in a timely manner and feed back into management review meetings. Assist with the on going development and maintenance of the UU Enterprise MWHT SHEQ Strategy in line with corporate practices and contractual obligations. Work alongside the Quality Manager in the development and maintenance of health and safety related documentation within the IMS, acting as a subject matter H&S expert. Manage H&S Senior Advisors and H&S Advisors and provide a mentoring and coaching role, ensuring that they are appropriately trained, competent and motivated to carry out their responsibilities to the required standards and set personal development plans and objectives. Lead, partake and oversee accident/incident investigations in accordance with the Company procedure and, analysing all data, making recommendations to avoid any reoccurrences. Work alongside the Quality Manager to manage, collate & review H&S data and submit to the Head of SHEQ for reporting purposes. Oversee and, where required, be involved in the preparation & review of H&S documents including those of 3rd parties. Manage & provide support to Project teams in the development of H&S Plans and monitor compliance. Provide reports, presentations and information as directed by the Business / H&S function. Support the Business / H&S function in the delivery of the Group Audit Programme. Providing input and review of pre qualification, tender and H&S award submissions. Participate in working groups / forums as required. Work alongside the Quality Manager in the dissemination of information issued by the H&S function to relevant employees. Assist the regional management teams and employees with the preparation of risk assessments and identification of suitable control measures, as and when required. Liaise with clients, HSE Inspectors and external assessors. Liaise with subcontractors and conduct assessments of suppliers and sub contractor's safety arrangements, as required. Liaise with client representatives to ensure all parties' interests are being fulfilled and portray MWHT's professional image at all times. Undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this role. Essential Qualifications 6 years' experience in a senior H&S Role NEBOSH Diploma / NVQ Level 4 / Degree qualified Membership of IOSH (GradIOSH as minimum) Strong background in safety management and experience in a similar role Experience of the Utilities/Construction Industry Experience of managing safety advisors Ability to set SMART objectives and monitor the implementation of these objectives Solid understanding of the requirements of BS OHSAS 18001 / ISO 45001 Desirable Qualifications CSCS/SHEQ Water Card EUSR Water Hygiene
Ready to find the right role for you? Salary - 26,436.80 plus Veolia benefits Hours - 40 per week 06:00- 15:00 with 1 hour unpaid break Location - Stevenage SG1 2AS When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; - 25 days of annual leave - Access to our people's pension scheme - Free physiotherapy service - Discounts on everything from groceries to well known retailers - Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to - Ongoing training and development opportunities, allowing you to reach your full potential What will you be doing? Provide and maintain a clean, safe and healthy environment for staff, users and visitors to Airbus Defence and Space Building Perform specialist cleaning tasks (scrubber/ dryer operation, spot carpet cleaning, high level cleaning, deep cleaning, toilets and kitchens etc Emptying of recycling & general waste containers Working in Clean Room Environments Replenishment of kitchen & washroom consumables Attend to any spillages Working in a custody environment, dealing with cleaning activities which are outside of the norm e.g. Dirty Protests Work within the requirements of Veolia's Health & Safety policy; having specific regard to colour coding, COSHH, Risk Assessments and safe working practice What are we looking for? Previous experience within a similar operational cleaning role The right to work in the UK Desirable - BICSc Level 1 trained, experience of cleaning in a large public building, knowledge of Blood Bourne Pathogen risk, knowledge of BICSc recommended Colour Coding and knowledge of COSHH Legislation This position is subject to satisfactory clearance in accordance with the stipulations laid down by the Disclosure and Barring Service and enhanced security clearance. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. Job Posting End Date: 22-05-2026 What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
May 08, 2026
Full time
Ready to find the right role for you? Salary - 26,436.80 plus Veolia benefits Hours - 40 per week 06:00- 15:00 with 1 hour unpaid break Location - Stevenage SG1 2AS When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; - 25 days of annual leave - Access to our people's pension scheme - Free physiotherapy service - Discounts on everything from groceries to well known retailers - Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to - Ongoing training and development opportunities, allowing you to reach your full potential What will you be doing? Provide and maintain a clean, safe and healthy environment for staff, users and visitors to Airbus Defence and Space Building Perform specialist cleaning tasks (scrubber/ dryer operation, spot carpet cleaning, high level cleaning, deep cleaning, toilets and kitchens etc Emptying of recycling & general waste containers Working in Clean Room Environments Replenishment of kitchen & washroom consumables Attend to any spillages Working in a custody environment, dealing with cleaning activities which are outside of the norm e.g. Dirty Protests Work within the requirements of Veolia's Health & Safety policy; having specific regard to colour coding, COSHH, Risk Assessments and safe working practice What are we looking for? Previous experience within a similar operational cleaning role The right to work in the UK Desirable - BICSc Level 1 trained, experience of cleaning in a large public building, knowledge of Blood Bourne Pathogen risk, knowledge of BICSc recommended Colour Coding and knowledge of COSHH Legislation This position is subject to satisfactory clearance in accordance with the stipulations laid down by the Disclosure and Barring Service and enhanced security clearance. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. Job Posting End Date: 22-05-2026 What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
