We are seeking a highly motivated and experienced Senior CRM & DTC Manager to join our dynamic marketing team within the L'Oréal Dermatological Beauty Division, working across our four brands: La Roche-Posay,SkinCeuticals, CeraVe, and Vichy. This highly strategic role is crucial in driving Market Share by leading a team of 3 to drive a best-in-class DTC strategy, and utilising 1P Data for hyper-personalised and effective owned and paid journeys. The ideal candidate will be a strategic thinker with an extremely analytical mindset, confident in developing and driving strategy and communicating effectively with other senior stakeholders. You will be a leader within the Chief Digital Office (CDO) team, and leading a tribe including CRM Manager, Assistant DTC Manager and CRM Executive, reporting directly to the Chief Digital Officer. You Will As the Senior DTC & Data Manager, you will be a pivotal leader within the CDO (Chief Digital Office) Leadership Team. You are responsible for defining and executing the strategic roadmap for our Direct-to-Consumer (DTC) ecosystems, editorial platforms, and the 1P data strategy for the division. You will lead a high-performing team to accelerate digital growth for two major DTC brands (SkinCeuticals & La Roche-Posay), drive 1P data excellence, and pioneer innovative B2B2C journeys for healthcare professionals. This role requires a blend of commercial acumen, data-driven precision, and stakeholder management at a senior level. A DAY IN THE LIFE Strategic Leadership & Stakeholder Management Own the strategic frame for DTC and Data Activation reporting directly to the Chief Digital Officer and presenting performance updates to senior stakeholders. Sit on the CDO Leadership Team, contributing to the broader digital transformation of the UK Dermatological Beauty landscape. Line manage and develop a team of three, ensuring excellence in execution across CRM and DTC operations. Performance Accountability:Alongside the Commercial Lead, drive the P&L and Revenue growth for our flagship DTC sites SkinCeuticals & La Roche-Posay, with a particular ambition to more than double SkinCeuticals DTC growth in the next 3 years. Retention & Loyalty:Improve Retention Rates, while increasing Customer Lifetime Value (CLTV) by 7-8% across both brands. Content Strategy:Oversee two editorial websites to ensure they serve as high-converting top-of-funnel assets. Database Growth:Lead the strategy to hit 18% UK penetration through aggressive acquisition and proactive anonymisation mitigation Advanced Activation:In close partnership with the Media tribe, pivot from traditional owned-channel CRM to 1P-driven media activation, aiming for 30% of total media spend to be powered by 1P data Insight-Led Campaigns:Deliver 3x AMC (Amazon Marketing Cloud) insight-driven campaigns and 2x 2P CRM (Retailer-focused) campaigns to drive value beyond our owned platforms. Healthcare Professionals B2B & Innovation Medical Strategy:Partner with the Medical team to pioneer digital journeys for Healthcare Professionals (HCPs). Drive penetration of 15% of UK GPs through strategic Performance Media and CR initiatives. Innovation Pilot:Act as the UK LDB testbed for 3P initiatives Hyper-personalisation:In partnership with the Media Tribe, onboard and lead the pilot for a new vendor focused on cross-channel skin pathology hyper-personalisation. Technical & Professional Competencies Commercial Mindset:Proven track record of driving Traffic/CVR/AOV Strategic Influencer:Ability to simplify complex data topics for senior stakeholders Agile Leader:Experience managing and upskilling a multi-layered team Collaborative:Ability to work cross-functionally with Brand, Medical, Media, Content, Regional & Global team. YOU HAVE Proven experience in a data focused role, preferably within the beauty, retail, or consumer goods industry. Experience with direct line management Demonstrably data-driven in approach, with an ability to leverage insights for optimization and decision-making. Proficiencyin data analysis and reporting, coupled with the confidence to use data to tell compelling stories and influence stakeholders. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, including media, commercial, and technical stakeholders. Proactive, results-oriented, and able to thrive in a fast-paced, dynamic environment. WHAT WE OFFER Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive. Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most. Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks.And there's lots more too! WHO WE ARE L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact. Being part of the L'Oréal Dermatological Beauty Division will give you direct influence in achieving our mission: to help everyone in their quest for healthy and beautiful skin.' As the world leader in dermocosmetics, our iconic brands La Roche- Posay, Vichy, CeraVe, SkinCeuticals, are recommended by dermatologists and health-care professionals worldwide. The division has maintained a double-digit growth worldwide for the last 5 years. HOW WE RECRUIT At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal. You can apply to up to three jobs within a rolling 30-day window. You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams. Please visit "Your Application Space" to see the jobs you have already applied to. Please don't create another account with a different email. If you do so, your account might be merged and your application record will be deleted.
May 05, 2026
Full time
We are seeking a highly motivated and experienced Senior CRM & DTC Manager to join our dynamic marketing team within the L'Oréal Dermatological Beauty Division, working across our four brands: La Roche-Posay,SkinCeuticals, CeraVe, and Vichy. This highly strategic role is crucial in driving Market Share by leading a team of 3 to drive a best-in-class DTC strategy, and utilising 1P Data for hyper-personalised and effective owned and paid journeys. The ideal candidate will be a strategic thinker with an extremely analytical mindset, confident in developing and driving strategy and communicating effectively with other senior stakeholders. You will be a leader within the Chief Digital Office (CDO) team, and leading a tribe including CRM Manager, Assistant DTC Manager and CRM Executive, reporting directly to the Chief Digital Officer. You Will As the Senior DTC & Data Manager, you will be a pivotal leader within the CDO (Chief Digital Office) Leadership Team. You are responsible for defining and executing the strategic roadmap for our Direct-to-Consumer (DTC) ecosystems, editorial platforms, and the 1P data strategy for the division. You will lead a high-performing team to accelerate digital growth for two major DTC brands (SkinCeuticals & La Roche-Posay), drive 1P data excellence, and pioneer innovative B2B2C journeys for healthcare professionals. This role requires a blend of commercial acumen, data-driven precision, and stakeholder management at a senior level. A DAY IN THE LIFE Strategic Leadership & Stakeholder Management Own the strategic frame for DTC and Data Activation reporting directly to the Chief Digital Officer and presenting performance updates to senior stakeholders. Sit on the CDO Leadership Team, contributing to the broader digital transformation of the UK Dermatological Beauty landscape. Line manage and develop a team of three, ensuring excellence in execution across CRM and DTC operations. Performance Accountability:Alongside the Commercial Lead, drive the P&L and Revenue growth for our flagship DTC sites SkinCeuticals & La Roche-Posay, with a particular ambition to more than double SkinCeuticals DTC growth in the next 3 years. Retention & Loyalty:Improve Retention Rates, while increasing Customer Lifetime Value (CLTV) by 7-8% across both brands. Content Strategy:Oversee two editorial websites to ensure they serve as high-converting top-of-funnel assets. Database Growth:Lead the strategy to hit 18% UK penetration through aggressive acquisition and proactive anonymisation mitigation Advanced Activation:In close partnership with the Media tribe, pivot from traditional owned-channel CRM to 1P-driven media activation, aiming for 30% of total media spend to be powered by 1P data Insight-Led Campaigns:Deliver 3x AMC (Amazon Marketing Cloud) insight-driven campaigns and 2x 2P CRM (Retailer-focused) campaigns to drive value beyond our owned platforms. Healthcare Professionals B2B & Innovation Medical Strategy:Partner with the Medical team to pioneer digital journeys for Healthcare Professionals (HCPs). Drive penetration of 15% of UK GPs through strategic Performance Media and CR initiatives. Innovation Pilot:Act as the UK LDB testbed for 3P initiatives Hyper-personalisation:In partnership with the Media Tribe, onboard and lead the pilot for a new vendor focused on cross-channel skin pathology hyper-personalisation. Technical & Professional Competencies Commercial Mindset:Proven track record of driving Traffic/CVR/AOV Strategic Influencer:Ability to simplify complex data topics for senior stakeholders Agile Leader:Experience managing and upskilling a multi-layered team Collaborative:Ability to work cross-functionally with Brand, Medical, Media, Content, Regional & Global team. YOU HAVE Proven experience in a data focused role, preferably within the beauty, retail, or consumer goods industry. Experience with direct line management Demonstrably data-driven in approach, with an ability to leverage insights for optimization and decision-making. Proficiencyin data analysis and reporting, coupled with the confidence to use data to tell compelling stories and influence stakeholders. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, including media, commercial, and technical stakeholders. Proactive, results-oriented, and able to thrive in a fast-paced, dynamic environment. WHAT WE OFFER Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive. Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most. Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks.And there's lots more too! WHO WE ARE L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact. Being part of the L'Oréal Dermatological Beauty Division will give you direct influence in achieving our mission: to help everyone in their quest for healthy and beautiful skin.' As the world leader in dermocosmetics, our iconic brands La Roche- Posay, Vichy, CeraVe, SkinCeuticals, are recommended by dermatologists and health-care professionals worldwide. The division has maintained a double-digit growth worldwide for the last 5 years. HOW WE RECRUIT At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal. You can apply to up to three jobs within a rolling 30-day window. You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams. Please visit "Your Application Space" to see the jobs you have already applied to. Please don't create another account with a different email. If you do so, your account might be merged and your application record will be deleted.
Senior Media Specialist, Global Media Strategy & Insight Introduction to the team We create and deliver tailored marketing strategies for Expedia Group's brands, focusing on establishing strong connections and cohesive experiences for travelers and partners. We leverage our functional expertise and creative excellence to build trust and loyalty for our brands through innovative marketing approaches and technology. Our team delivers travel inspiration through boundary-pushing media solutions and purposeful sponsorships. By blending strategic innovation with advanced technology, we create seamless, high-impact journeys that captivate travelers and elevate our brands. We measure success through the sustained growth we deliver for Expedia Group via our trusted worldwide collaborators. Make an impact EG Media & Sponsorships is seeking a visionary Senior Media Specialist, Global Media Strategy & Insight to lead the global media approach, best practice, insight, optimisation, and effectiveness, to maximise the effectiveness of brand advertising for one of Expedia Group's core brands. You will develop and embed evidence-based media strategy across markets and channels - defining global media planning principles, leading a test-and-learn agenda and driving continuous optimisation of media investment. You will collaborate closely with Media Business Directors, Brand Organisations, Market Managers, Channel Leads and external partners to maximise EG's brand advertising. This person will also champion automation and AI to streamline the planning process. In this role, you will: Brand Media Strategy Leadership & Stakeholder Engagement Act as the primary global media strategy lead for partnering with Media Business Directors to shape strategic planning and execution. Media Optimisation Develop and maintain the global media planning principles and media best practice. Guide the allocation and optimisation of DG media budgets across channels and markets. Lead the quarterly Insights & Optimisation Forums, ensuring learnings are shared and embedded in planning. Coach and advise Media Planning team members to analyse global media and sponsorship learnings, acting upon insight to drive continuous improvement. Operations, Automation & Agility Streamline media planning processes through centralisation, automation, and collaboration. Champion AI-driven solutions to reduce resource requirements and enhance strategic focus. Ensure the end-to-end media strategy and planning process is efficient, scalable, and delivers measurable business outcomes. Learning Agenda & Partner Research Own and maintain the EG Media Learning Agenda, sourcing and prioritising business questions, hypotheses, and insights. Collaborate with academic research institutes, external consultants, media vendors and industry partners to advance our understanding of how advertising works. Consolidate and socialise insights across the organisation, building a robust knowledge base for media channel mix and partnerships. Experience & qualifications: Proven expertise in strategic media planning, optimisation, and effectiveness, either in-house or agency-side. Deep understanding of evidence-based media strategy and comfortable with marketing analytics methods (e.g. MMM, incrementality testing etc.) Curious thinker and problem-solver who enjoys innovating to drive growth. Strong consultative and stakeholder management skills, with the ability to advise and influence at all levels. Demonstrated success in driving operational efficiency through automation and a curiosity for AI's future role in media planning processes. Excellent communication, analytical, and problem-solving abilities. Interdependencies Media Business Directors Brand VPs and IM&C Agency partners Marketing Analytics, Media Data, Traveler Research & Insights Media Planning, Media Investment The total cash range for this position in West Hollywood is $94,000.00 to $131,500.00. Employees in this role have the potential to increase their pay up to $150,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Seattle is $94,000.00 to $131,500.00. Employees in this role have the potential to increase their pay up to $150,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future. Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
May 04, 2026
Full time
Senior Media Specialist, Global Media Strategy & Insight Introduction to the team We create and deliver tailored marketing strategies for Expedia Group's brands, focusing on establishing strong connections and cohesive experiences for travelers and partners. We leverage our functional expertise and creative excellence to build trust and loyalty for our brands through innovative marketing approaches and technology. Our team delivers travel inspiration through boundary-pushing media solutions and purposeful sponsorships. By blending strategic innovation with advanced technology, we create seamless, high-impact journeys that captivate travelers and elevate our brands. We measure success through the sustained growth we deliver for Expedia Group via our trusted worldwide collaborators. Make an impact EG Media & Sponsorships is seeking a visionary Senior Media Specialist, Global Media Strategy & Insight to lead the global media approach, best practice, insight, optimisation, and effectiveness, to maximise the effectiveness of brand advertising for one of Expedia Group's core brands. You will develop and embed evidence-based media strategy across markets and channels - defining global media planning principles, leading a test-and-learn agenda and driving continuous optimisation of media investment. You will collaborate closely with Media Business Directors, Brand Organisations, Market Managers, Channel Leads and external partners to maximise EG's brand advertising. This person will also champion automation and AI to streamline the planning process. In this role, you will: Brand Media Strategy Leadership & Stakeholder Engagement Act as the primary global media strategy lead for partnering with Media Business Directors to shape strategic planning and execution. Media Optimisation Develop and maintain the global media planning principles and media best practice. Guide the allocation and optimisation of DG media budgets across channels and markets. Lead the quarterly Insights & Optimisation Forums, ensuring learnings are shared and embedded in planning. Coach and advise Media Planning team members to analyse global media and sponsorship learnings, acting upon insight to drive continuous improvement. Operations, Automation & Agility Streamline media planning processes through centralisation, automation, and collaboration. Champion AI-driven solutions to reduce resource requirements and enhance strategic focus. Ensure the end-to-end media strategy and planning process is efficient, scalable, and delivers measurable business outcomes. Learning Agenda & Partner Research Own and maintain the EG Media Learning Agenda, sourcing and prioritising business questions, hypotheses, and insights. Collaborate with academic research institutes, external consultants, media vendors and industry partners to advance our understanding of how advertising works. Consolidate and socialise insights across the organisation, building a robust knowledge base for media channel mix and partnerships. Experience & qualifications: Proven expertise in strategic media planning, optimisation, and effectiveness, either in-house or agency-side. Deep understanding of evidence-based media strategy and comfortable with marketing analytics methods (e.g. MMM, incrementality testing etc.) Curious thinker and problem-solver who enjoys innovating to drive growth. Strong consultative and stakeholder management skills, with the ability to advise and influence at all levels. Demonstrated success in driving operational efficiency through automation and a curiosity for AI's future role in media planning processes. Excellent communication, analytical, and problem-solving abilities. Interdependencies Media Business Directors Brand VPs and IM&C Agency partners Marketing Analytics, Media Data, Traveler Research & Insights Media Planning, Media Investment The total cash range for this position in West Hollywood is $94,000.00 to $131,500.00. Employees in this role have the potential to increase their pay up to $150,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Seattle is $94,000.00 to $131,500.00. Employees in this role have the potential to increase their pay up to $150,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future. Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Store Manager Cambridge up to 40,000 Zachary Daniels is exclusively working with an exquisite Store in the heart of Cambridge. This rare opportunity is one not to be missed, they are looking for a dynamic, client focused Store Manager to head up the stunning location where you will be at the sharp end of our client's retail portfolio. The ideal candidate will ideally have a strong fashion or accessory background, excellent commercial focus and is used to managing a larger team. Roles and Responsibilities as a Store Manager As the Store Manager of the high-profile flagship, you will be part of the senior area leadership team and will work on a series national and local events and meetings. You will nurture the client experience to the highest levels and work closely with the team to help drive sales, build lasting loyalty to the Brand. Manage and motivate the team to consistently achieve or exceed monthly, quarterly and annual store sales plan. Drive client development activities among individual team members to cultivate new and existing clients. Operationally, you will manage efficient back of house team and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices. Ensure compliance with all internal control procedures. Other Store Manager Duties Include: Collaborate with the marketing team to develop and implement marketing initiatives to drive traffic to the store and increase sales. Analyse sales data and market trends to identify opportunities for growth and improvement. Maintain a strong understanding of the retail fashion market, including trends, competitors, and customer preferences. For this exciting opportunity we are willing to offer a highly competitive salary as well as bonus and other key benefits. Proven experience in retail management We will consider applications from Area Managers or Regional Managers who want to focus on a single store opportunity Proven track record of achieving sales targets and managing a high-performing team. Strong leadership and management skills, with the ability to motivate and inspire others. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members. Strong analytical and problem-solving skills, with the ability to analyze sales data and market trends to identify opportunities for growth and improvement. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BH35828
May 03, 2026
Full time
Store Manager Cambridge up to 40,000 Zachary Daniels is exclusively working with an exquisite Store in the heart of Cambridge. This rare opportunity is one not to be missed, they are looking for a dynamic, client focused Store Manager to head up the stunning location where you will be at the sharp end of our client's retail portfolio. The ideal candidate will ideally have a strong fashion or accessory background, excellent commercial focus and is used to managing a larger team. Roles and Responsibilities as a Store Manager As the Store Manager of the high-profile flagship, you will be part of the senior area leadership team and will work on a series national and local events and meetings. You will nurture the client experience to the highest levels and work closely with the team to help drive sales, build lasting loyalty to the Brand. Manage and motivate the team to consistently achieve or exceed monthly, quarterly and annual store sales plan. Drive client development activities among individual team members to cultivate new and existing clients. Operationally, you will manage efficient back of house team and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices. Ensure compliance with all internal control procedures. Other Store Manager Duties Include: Collaborate with the marketing team to develop and implement marketing initiatives to drive traffic to the store and increase sales. Analyse sales data and market trends to identify opportunities for growth and improvement. Maintain a strong understanding of the retail fashion market, including trends, competitors, and customer preferences. For this exciting opportunity we are willing to offer a highly competitive salary as well as bonus and other key benefits. Proven experience in retail management We will consider applications from Area Managers or Regional Managers who want to focus on a single store opportunity Proven track record of achieving sales targets and managing a high-performing team. Strong leadership and management skills, with the ability to motivate and inspire others. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members. Strong analytical and problem-solving skills, with the ability to analyze sales data and market trends to identify opportunities for growth and improvement. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BH35828
Retail Manager Cowley/Exeter Fashion Retail Salary Up to 32,000 plus Amazing Benefits Zachary Daniels is exclusively partnering with a premium retail store in the heart of Exeter to recruit a talented Store Manager. This is a rare opportunity for a Store Manager to lead a high-profile location and play a key role within the wider retail portfolio. As a Store Manager, you will be highly visible, client-focused, and responsible for delivering an exceptional in-store experience while driving commercial success. The ideal Store Manager will bring a strong background in fashion or accessories, a sharp commercial mindset, and experience managing larger teams in a fast-paced retail environment. Benefits Up to 25 days holiday The opportunity to buy up to 5 additional days holiday each year Access to free and confidential 24/7 employee support from Retail Trust 50% discount on full priced items for you, your family & friends, up to a limit Healthcare Cash Plan for you and up to 4 children through Medicash Employer pension contributions up to 6% Life Assurance Great training and learning resources Long service awards after 5 years' service Access to new and upcoming products, with the opportunity to provide feedback Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash Roles and Responsibilities As a Store Manager, you will lead the flagship store as part of the senior leadership team, contributing to both national and local initiatives. The Store Manager will be responsible for elevating the client experience, ensuring the highest service standards, and driving brand loyalty. As a Store Manager, manage and inspire the team to exceed sales targets across monthly, quarterly, and annual KPIs Lead client development activity, building strong relationships and growing a loyal customer base Oversee back-of-house operations, ensuring efficiency and adherence to company procedures Identify and implement best practices in your role to optimise store performance Ensure full compliance with operational and internal control procedures Additional Duties Collaborate with marketing teams to drive store traffic and increase sales Analyse sales performance and market trends to identify growth opportunities Maintain strong market awareness, including competitors, trends, and customer behaviour The Ideal Store Manager Will Have: Proven experience in retail management, ideally as a Store Manager or equivalent Background in fashion or accessories A strong track record of delivering results and leading high-performing teams Excellent leadership and motivational skills Strong communication and relationship-building abilities Analytical mindset with the ability to interpret data and drive improvements BH35861
May 02, 2026
Full time
Retail Manager Cowley/Exeter Fashion Retail Salary Up to 32,000 plus Amazing Benefits Zachary Daniels is exclusively partnering with a premium retail store in the heart of Exeter to recruit a talented Store Manager. This is a rare opportunity for a Store Manager to lead a high-profile location and play a key role within the wider retail portfolio. As a Store Manager, you will be highly visible, client-focused, and responsible for delivering an exceptional in-store experience while driving commercial success. The ideal Store Manager will bring a strong background in fashion or accessories, a sharp commercial mindset, and experience managing larger teams in a fast-paced retail environment. Benefits Up to 25 days holiday The opportunity to buy up to 5 additional days holiday each year Access to free and confidential 24/7 employee support from Retail Trust 50% discount on full priced items for you, your family & friends, up to a limit Healthcare Cash Plan for you and up to 4 children through Medicash Employer pension contributions up to 6% Life Assurance Great training and learning resources Long service awards after 5 years' service Access to new and upcoming products, with the opportunity to provide feedback Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash Roles and Responsibilities As a Store Manager, you will lead the flagship store as part of the senior leadership team, contributing to both national and local initiatives. The Store Manager will be responsible for elevating the client experience, ensuring the highest service standards, and driving brand loyalty. As a Store Manager, manage and inspire the team to exceed sales targets across monthly, quarterly, and annual KPIs Lead client development activity, building strong relationships and growing a loyal customer base Oversee back-of-house operations, ensuring efficiency and adherence to company procedures Identify and implement best practices in your role to optimise store performance Ensure full compliance with operational and internal control procedures Additional Duties Collaborate with marketing teams to drive store traffic and increase sales Analyse sales performance and market trends to identify growth opportunities Maintain strong market awareness, including competitors, trends, and customer behaviour The Ideal Store Manager Will Have: Proven experience in retail management, ideally as a Store Manager or equivalent Background in fashion or accessories A strong track record of delivering results and leading high-performing teams Excellent leadership and motivational skills Strong communication and relationship-building abilities Analytical mindset with the ability to interpret data and drive improvements BH35861
Customer Service Manager - London, United Kingdom Full-Time Reporting to Ecommerce Operations Manager, you are responsible for leading customer service team to deliver exceptional service, setting performance targets and developing policies to improve customer satisfaction and loyalty. Role and responsibilities In-house customer service team Manage in-house customer service team. Evaluate team structure. Recruit, train and develop team members. Coach and support team members in handling complex, escalated, or high-level VIP complaints, ensuring timely and satisfactory resolution. Resolve PayPal disputes timely. Manage refund registration. Set effective KPIs and monitor performance weekly. Implement actions to reduce ticket backlog, reduce ticket to order ratio, improve response time, response quality, resolution time and CSAT. Eventually build the team to not only resolve customer issues, but to support the business in retaining and converting customers from a commercial perspective. Outsourced contact centre Evaluate outsourced contact centre and possibly select and migrate to a new partner. Set relevant KPIs to contact centre that are different from in-house team and hold them accountable. Regular meetings and visits to contact centre. Check agent quality by sampling a percentage of responses. Identify problems and resolve root causes. Reduce escalation rate from contact centre to in-house team. Improve response time, response quality, resolution time and CSAT. General management Weekly KPI reporting - identify key trends, issues or complaints and implement action plans. Regularly analyse customer surveys and other feedback data to inform decisions. Review workflows and email templates. Review operating model between in-house team and outsourced contact centre and propose strategies. Forecast ticket volume and plan resources and scheduling accordingly in advance in response to business scaling. Review training needs and improve training materials, training process, training quality internally and externally. Constantly optimise technologies, systems and automation for efficiency where suitable. Collaborate with the wider teams to provide customers with information regarding fulfilment, product information, stock, etc. and improve the process. Support onsite product reviews and improve external customer review scores (e.g. TrustPilot). Ensure compliance with personal data protection rules. Balance the objectives of improving service levels and controlling costs. Knowledge and skills At least 5 years' solid ecommerce customer service experience at established fashion, homeware or lifestyle brands or retailers, ideally covering wide European markets. Existing experience in managing in-house customer service team and outsourced contact centre. Exceptional leadership skills with the ability to drive and motivate performance through effective training and coaching skills. Proficiency in CRM software (Zendesk, Gorgias, AI agent, chatbot), ERP systems and Microsoft Office Suite. Demonstrating solid achievements in KPIs, efficiency and customer satisfaction rather than activities. Proactive and self-motivated. Excellent problem-solving skills. Passionate about customer care. Highly organised with the ability to multitask. Good attention to detail. Resilient, focused under pressure in a fast-moving commercial environment. Effective communication skills, written and verbal, with a natural ability to connect with people at all levels. Educated to degree level. Proficiency in any of the following languages would be a plus: German, French, Italian or Spanish.
May 02, 2026
Full time
Customer Service Manager - London, United Kingdom Full-Time Reporting to Ecommerce Operations Manager, you are responsible for leading customer service team to deliver exceptional service, setting performance targets and developing policies to improve customer satisfaction and loyalty. Role and responsibilities In-house customer service team Manage in-house customer service team. Evaluate team structure. Recruit, train and develop team members. Coach and support team members in handling complex, escalated, or high-level VIP complaints, ensuring timely and satisfactory resolution. Resolve PayPal disputes timely. Manage refund registration. Set effective KPIs and monitor performance weekly. Implement actions to reduce ticket backlog, reduce ticket to order ratio, improve response time, response quality, resolution time and CSAT. Eventually build the team to not only resolve customer issues, but to support the business in retaining and converting customers from a commercial perspective. Outsourced contact centre Evaluate outsourced contact centre and possibly select and migrate to a new partner. Set relevant KPIs to contact centre that are different from in-house team and hold them accountable. Regular meetings and visits to contact centre. Check agent quality by sampling a percentage of responses. Identify problems and resolve root causes. Reduce escalation rate from contact centre to in-house team. Improve response time, response quality, resolution time and CSAT. General management Weekly KPI reporting - identify key trends, issues or complaints and implement action plans. Regularly analyse customer surveys and other feedback data to inform decisions. Review workflows and email templates. Review operating model between in-house team and outsourced contact centre and propose strategies. Forecast ticket volume and plan resources and scheduling accordingly in advance in response to business scaling. Review training needs and improve training materials, training process, training quality internally and externally. Constantly optimise technologies, systems and automation for efficiency where suitable. Collaborate with the wider teams to provide customers with information regarding fulfilment, product information, stock, etc. and improve the process. Support onsite product reviews and improve external customer review scores (e.g. TrustPilot). Ensure compliance with personal data protection rules. Balance the objectives of improving service levels and controlling costs. Knowledge and skills At least 5 years' solid ecommerce customer service experience at established fashion, homeware or lifestyle brands or retailers, ideally covering wide European markets. Existing experience in managing in-house customer service team and outsourced contact centre. Exceptional leadership skills with the ability to drive and motivate performance through effective training and coaching skills. Proficiency in CRM software (Zendesk, Gorgias, AI agent, chatbot), ERP systems and Microsoft Office Suite. Demonstrating solid achievements in KPIs, efficiency and customer satisfaction rather than activities. Proactive and self-motivated. Excellent problem-solving skills. Passionate about customer care. Highly organised with the ability to multitask. Good attention to detail. Resilient, focused under pressure in a fast-moving commercial environment. Effective communication skills, written and verbal, with a natural ability to connect with people at all levels. Educated to degree level. Proficiency in any of the following languages would be a plus: German, French, Italian or Spanish.
Overview You're a natural teacher and coach, and have a passion for helping others deliver a great in-store Customer experience. Your team responds when you lead, and they want to work hard for you. Reporting to the District Manager, you will be accountable to lead, coach and develop all team members to provide a great in-store Customer experience, and carry out all Company strategies. Your responsibilities will include all aspects of store management, including: execution of Company standards in recruiting, hiring, training, customer service, visual merchandising and store operations. It is all these activities together that will drive sales to maximize profit goals for your store, and lead you and your team to success. Qualifications Demonstrated leadership ability with at least 5 years of experience in a customer-facing sales setting At least 4 years retail store management experience Confident and comfortable engaging customers to deliver an elevated experience Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis High level of ethics, values, integrity, and trust Flexible availability - including nights, weekends, and holidays Responsibilities Coaching and motivating your team to inspire top performance and an exceptional customer experience Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations Execute plans to drive key performance indicators to maximize profitability Enhance brand loyalty by empowering team to create a natural and personable experience for customers Act as a partner between customers, sales associates, store leadership and corporate business partners Maintains a high level of customer focus and leads by example with clear and engaging communication Ensures visual directives and standards are maintained Passion for teaching associates product knowledge and how to apply their learnings to the customer experience Benefits 28 days holiday - plus an extra day per year for the first 5 years! Associate discount of between 30 - 50% Employee Assistance Program - Retail Trust WellHub App: Employee wellbeing, discounted gym rates, health apps Company Sick Payscheme Head Office Internships Striper AmbassadorProgramme Development Opportunities Address The Arndale Centre City Manchester State/Province UK Postal Code M4 3AB
May 02, 2026
Full time
Overview You're a natural teacher and coach, and have a passion for helping others deliver a great in-store Customer experience. Your team responds when you lead, and they want to work hard for you. Reporting to the District Manager, you will be accountable to lead, coach and develop all team members to provide a great in-store Customer experience, and carry out all Company strategies. Your responsibilities will include all aspects of store management, including: execution of Company standards in recruiting, hiring, training, customer service, visual merchandising and store operations. It is all these activities together that will drive sales to maximize profit goals for your store, and lead you and your team to success. Qualifications Demonstrated leadership ability with at least 5 years of experience in a customer-facing sales setting At least 4 years retail store management experience Confident and comfortable engaging customers to deliver an elevated experience Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis High level of ethics, values, integrity, and trust Flexible availability - including nights, weekends, and holidays Responsibilities Coaching and motivating your team to inspire top performance and an exceptional customer experience Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations Execute plans to drive key performance indicators to maximize profitability Enhance brand loyalty by empowering team to create a natural and personable experience for customers Act as a partner between customers, sales associates, store leadership and corporate business partners Maintains a high level of customer focus and leads by example with clear and engaging communication Ensures visual directives and standards are maintained Passion for teaching associates product knowledge and how to apply their learnings to the customer experience Benefits 28 days holiday - plus an extra day per year for the first 5 years! Associate discount of between 30 - 50% Employee Assistance Program - Retail Trust WellHub App: Employee wellbeing, discounted gym rates, health apps Company Sick Payscheme Head Office Internships Striper AmbassadorProgramme Development Opportunities Address The Arndale Centre City Manchester State/Province UK Postal Code M4 3AB
Are you Looking for a sales role where you can genuinely shape your area and build meaningful partnerships within the local farming community? A long standing agricultural cooperative is seeking an Agricultural Area Sales Manager to cover Cheltenham and the neighbouring regions an area known for diverse farming operations and strong growth potential. About the Role You'll take ownership of a well established territory, working closely with farmers and rural businesses to support their day to day needs and seasonal challenges. This is a field based role with plenty of autonomy, variety, and the scope to make a real commercial impact. Your focus will include: • Developing relationships across mixed and arable farms • Offering practical, product led advice that supports farm performance • Growing market share across a varied and dynamic region • Using your knowledge of local farming to identify new opportunities • Acting as a reliable, visible point of contact for customers across your patch What You'll Bring • Proven agricultural sales experience is essential • A solid grasp of UK farming systems, ideally with exposure to the Midlands/Cotswolds region • A personable, consultative approach to building long term customer loyalty • Strong commercial awareness and the drive to grow your territory • Excellent organisation and communication skills • Full UK driving licence What's in It for You • A trusted employer with strong member first values • Freedom to manage and grow your own territory • Competitive package including vehicle and benefits • Support from a friendly, knowledgeable team • Real progression opportunities within a stable cooperative environment How do I apply? For more information and an informal confidential discussion please call Ollie O'Driscoll on: or e-mail your CV and covering letter To . Thank you. De Lacy Executive will upload your CV to our database and retain some data about you in order to process your application. More information about our processing activities can be found at . Please be assured that all contact is treated in complete confidence and your details will not be passed to a third party without your prior permission. Please note that this advertisement is not a job description and you should satisfy yourself about the full details at interview. De Lacy Executive is an Approved member of the Recruitment and Employment Confederation, which promotes high standards in recruitment practice, and is registered with the Information Commissioners Office. De Lacy Executive complies with all relevant data protection legislation.
May 02, 2026
Full time
Are you Looking for a sales role where you can genuinely shape your area and build meaningful partnerships within the local farming community? A long standing agricultural cooperative is seeking an Agricultural Area Sales Manager to cover Cheltenham and the neighbouring regions an area known for diverse farming operations and strong growth potential. About the Role You'll take ownership of a well established territory, working closely with farmers and rural businesses to support their day to day needs and seasonal challenges. This is a field based role with plenty of autonomy, variety, and the scope to make a real commercial impact. Your focus will include: • Developing relationships across mixed and arable farms • Offering practical, product led advice that supports farm performance • Growing market share across a varied and dynamic region • Using your knowledge of local farming to identify new opportunities • Acting as a reliable, visible point of contact for customers across your patch What You'll Bring • Proven agricultural sales experience is essential • A solid grasp of UK farming systems, ideally with exposure to the Midlands/Cotswolds region • A personable, consultative approach to building long term customer loyalty • Strong commercial awareness and the drive to grow your territory • Excellent organisation and communication skills • Full UK driving licence What's in It for You • A trusted employer with strong member first values • Freedom to manage and grow your own territory • Competitive package including vehicle and benefits • Support from a friendly, knowledgeable team • Real progression opportunities within a stable cooperative environment How do I apply? For more information and an informal confidential discussion please call Ollie O'Driscoll on: or e-mail your CV and covering letter To . Thank you. De Lacy Executive will upload your CV to our database and retain some data about you in order to process your application. More information about our processing activities can be found at . Please be assured that all contact is treated in complete confidence and your details will not be passed to a third party without your prior permission. Please note that this advertisement is not a job description and you should satisfy yourself about the full details at interview. De Lacy Executive is an Approved member of the Recruitment and Employment Confederation, which promotes high standards in recruitment practice, and is registered with the Information Commissioners Office. De Lacy Executive complies with all relevant data protection legislation.
Store Manager page is loaded Store Managerlocations: Bristol, The Mall Cribbs Causeway, GBtime type: Full timeposted on: Posted Todayjob requisition id: R-111275At Swarovski, your leadership matters, your vision drives success, and your work shapes exceptional luxury moments in every store experience.brilliance. As a Store Manager, you'll lead your team with passion, nurturing team spirit, delivering exceptional customer experiences, and driving commercial success. You'll be a Swarovski advocate, inspiring excellence and supporting your team's growth every day. About the Job Lead, motivate, and develop your team to achieve sales goals and deliver outstanding service Build strong customer relationships and promote loyalty programs Recruit, onboard, and coach talent, securing succession plans Set and manage individual and team targets, proactively assessing performance Oversee store operations: inventory, cash handling, loss prevention, and compliance Ensure implementation of all Swarovski policies, procedures, and standards About You 3+ years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands Excellent leadership, coaching, and team development skills Digital proficiency and strong operational know-how A winning personality to easily establish a trustful relationship and empower others Customer-focused, curious, empathetic, and results-driven team player with a commercial mindset English skills What We Offer You can expect a range of benefits, including: Competitive salary Monthly bonus scheme Industry leading, generous staff discount (60% off the RRP) starting on your first day 30% off the RRP on Swarovski Created Diamonds Enhanced annual holiday entitlement 1 x paid Volunteering Day each year Food & refreshments provided in store to be enjoyed during your shift Staff Referral Bonus - up to £250 Jubilee Awards to celebrate key service milestones Annual Awards to celebrate and recognize your achievements Season Ticket Loan Exclusive access to our Employee Assistance Programme provider, The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service. Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts Opportunities for career developmentMany of our Store Managers grow into Flagship Store Manager, District Manager, Trainer, Visual Merchandiser, Customer Service, or Sales Operations Manager roles. We support your development so you can build a career that matches your ambitions. About Swarovski Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world's finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we'll inspire the world of interior décor, fashion, culture, film and entertainment. Recruitment Process at Swarovski You are just a few steps away from becoming a part of our World of Wonder. Select the job that excites you the most, tailor your CV and submit your application. We will be in touch once your application has been carefully reviewed to ask you additional questions, share position details and the next steps. If successful, we will invite you for at least one interview and might ask you to prepare a case study or do an assessment test. You will have time to ask your questions too. CV Tips to Nail Your Dream Job The first impression matters: make your two-page CV professional and aesthetic. Add the most relevant details that reflect you are a great match for the role, focus on your skills, projects, achievements, results and education. Tell us how well do you speak/write any other foreign languages. We like to read the summaries of candidates' profiles with goals and passions - they highlight your personality and motivation. If you are at the beginning of your career journey, show your individuality and highlight the details that are relevant to the role (e.g. internships, voluntary or temporary jobs, online courses, certificates, year abroad exchange programs)
May 02, 2026
Full time
Store Manager page is loaded Store Managerlocations: Bristol, The Mall Cribbs Causeway, GBtime type: Full timeposted on: Posted Todayjob requisition id: R-111275At Swarovski, your leadership matters, your vision drives success, and your work shapes exceptional luxury moments in every store experience.brilliance. As a Store Manager, you'll lead your team with passion, nurturing team spirit, delivering exceptional customer experiences, and driving commercial success. You'll be a Swarovski advocate, inspiring excellence and supporting your team's growth every day. About the Job Lead, motivate, and develop your team to achieve sales goals and deliver outstanding service Build strong customer relationships and promote loyalty programs Recruit, onboard, and coach talent, securing succession plans Set and manage individual and team targets, proactively assessing performance Oversee store operations: inventory, cash handling, loss prevention, and compliance Ensure implementation of all Swarovski policies, procedures, and standards About You 3+ years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands Excellent leadership, coaching, and team development skills Digital proficiency and strong operational know-how A winning personality to easily establish a trustful relationship and empower others Customer-focused, curious, empathetic, and results-driven team player with a commercial mindset English skills What We Offer You can expect a range of benefits, including: Competitive salary Monthly bonus scheme Industry leading, generous staff discount (60% off the RRP) starting on your first day 30% off the RRP on Swarovski Created Diamonds Enhanced annual holiday entitlement 1 x paid Volunteering Day each year Food & refreshments provided in store to be enjoyed during your shift Staff Referral Bonus - up to £250 Jubilee Awards to celebrate key service milestones Annual Awards to celebrate and recognize your achievements Season Ticket Loan Exclusive access to our Employee Assistance Programme provider, The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service. Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts Opportunities for career developmentMany of our Store Managers grow into Flagship Store Manager, District Manager, Trainer, Visual Merchandiser, Customer Service, or Sales Operations Manager roles. We support your development so you can build a career that matches your ambitions. About Swarovski Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world's finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we'll inspire the world of interior décor, fashion, culture, film and entertainment. Recruitment Process at Swarovski You are just a few steps away from becoming a part of our World of Wonder. Select the job that excites you the most, tailor your CV and submit your application. We will be in touch once your application has been carefully reviewed to ask you additional questions, share position details and the next steps. If successful, we will invite you for at least one interview and might ask you to prepare a case study or do an assessment test. You will have time to ask your questions too. CV Tips to Nail Your Dream Job The first impression matters: make your two-page CV professional and aesthetic. Add the most relevant details that reflect you are a great match for the role, focus on your skills, projects, achievements, results and education. Tell us how well do you speak/write any other foreign languages. We like to read the summaries of candidates' profiles with goals and passions - they highlight your personality and motivation. If you are at the beginning of your career journey, show your individuality and highlight the details that are relevant to the role (e.g. internships, voluntary or temporary jobs, online courses, certificates, year abroad exchange programs)
Key Responsibilities Deliver the objectives, focusing on working with the Fleet Customer Care team to train and inspire efficient and effective customer management and the highest standards of communication. Handle direct contacts with key Fleet Account Managers displaying the highest standards of professionalism and customer care while developing strong mutual relationships. Handle direct escalated contacts displaying the highest standards of professionalism and customer care. Ensure all customer enquiries are responded to effectively, balancing Company policies & budgets with customer expectations, with a view to maintaining customer loyalty and Stellantis Corporate values. Manage the alignment of Fleet Customer Care to deliver the goal of 'common plumbing' in terms of process across all Stellantis Brands. Ensure management reports are available as required to understand reasons for customer contacts and solutions actioned. Proactively find solutions and actions to reduce reasons for customer contacts. Analyse quality data on Fleet Customer Care provided by the Customer Care Quality Team and coach individual team members whose work performance falls below targets. Research, investigate and identify the root cause of 'escalated' customer enquiries. Decide and ensure implementation of the appropriate response/resolution to the customer enquiry. Maintain an active interest in the case until the problem has been resolved. Ensure appropriate use of the goodwill, loss of use, mobility and buy-back budget. Support the Stellantis Customer Care agents in using the results of customer cases to identify non-compliances within the company's policies and procedures and to identify the need for corrective & preventative action to be taken. Build strong working relationships with the Fleet Director, Fleet Managers and internal stakeholders, as well as the Stellantis Field Force and other teams as necessary. About You Automotive industry experience (preferred). Minimum 2 years experience in a similar position. Intermediate computer literacy. Demonstrable BackOffice operations management techniques. Proven experience of managing a team and effective management skills. Good understanding of operational activities of Customer Care Call Centres, New Vehicle Distributors, Authorised Repairers and Distrigo Parts Hubs. Experience with Domain of Service systems. Understanding of critical Consumer legislation (Consumer Rights Act, Consumer Duty, etc.). Ability to communicate and express yourself correctly in spoken and written language. Ability to manage conflicts. Be receptive and proactive. Have outstanding communication and analytical skills. Excellent ability to manage a team, motivating and inspiring them. Ability to influence and convince others of your opinion. Ability to remain objective in a high pressure environment. Good project management and problem solving skills. Salary & Benefits £32,000 dependant on experience. 25 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover. Contract Permanent / Full Time Working Hours Monday to Friday / 40 hours per week Place of Work Stellantis, Pinley House, 2 Sunbeam Way, Coventry CV3 1ND Pre-employment Checks Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated referees, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check. Employment The successful candidate will be employed by Calex UK (). Visa Sponsorship Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.
May 02, 2026
Full time
Key Responsibilities Deliver the objectives, focusing on working with the Fleet Customer Care team to train and inspire efficient and effective customer management and the highest standards of communication. Handle direct contacts with key Fleet Account Managers displaying the highest standards of professionalism and customer care while developing strong mutual relationships. Handle direct escalated contacts displaying the highest standards of professionalism and customer care. Ensure all customer enquiries are responded to effectively, balancing Company policies & budgets with customer expectations, with a view to maintaining customer loyalty and Stellantis Corporate values. Manage the alignment of Fleet Customer Care to deliver the goal of 'common plumbing' in terms of process across all Stellantis Brands. Ensure management reports are available as required to understand reasons for customer contacts and solutions actioned. Proactively find solutions and actions to reduce reasons for customer contacts. Analyse quality data on Fleet Customer Care provided by the Customer Care Quality Team and coach individual team members whose work performance falls below targets. Research, investigate and identify the root cause of 'escalated' customer enquiries. Decide and ensure implementation of the appropriate response/resolution to the customer enquiry. Maintain an active interest in the case until the problem has been resolved. Ensure appropriate use of the goodwill, loss of use, mobility and buy-back budget. Support the Stellantis Customer Care agents in using the results of customer cases to identify non-compliances within the company's policies and procedures and to identify the need for corrective & preventative action to be taken. Build strong working relationships with the Fleet Director, Fleet Managers and internal stakeholders, as well as the Stellantis Field Force and other teams as necessary. About You Automotive industry experience (preferred). Minimum 2 years experience in a similar position. Intermediate computer literacy. Demonstrable BackOffice operations management techniques. Proven experience of managing a team and effective management skills. Good understanding of operational activities of Customer Care Call Centres, New Vehicle Distributors, Authorised Repairers and Distrigo Parts Hubs. Experience with Domain of Service systems. Understanding of critical Consumer legislation (Consumer Rights Act, Consumer Duty, etc.). Ability to communicate and express yourself correctly in spoken and written language. Ability to manage conflicts. Be receptive and proactive. Have outstanding communication and analytical skills. Excellent ability to manage a team, motivating and inspiring them. Ability to influence and convince others of your opinion. Ability to remain objective in a high pressure environment. Good project management and problem solving skills. Salary & Benefits £32,000 dependant on experience. 25 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover. Contract Permanent / Full Time Working Hours Monday to Friday / 40 hours per week Place of Work Stellantis, Pinley House, 2 Sunbeam Way, Coventry CV3 1ND Pre-employment Checks Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated referees, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check. Employment The successful candidate will be employed by Calex UK (). Visa Sponsorship Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.
Lead an exceptional team in delivering an unparalleled customer experience for one of the UK's most respected men's footwear brands. At Loake, we've been crafting shoes of timeless style and exceptional quality since 1880. As Store Manager, you will be the custodian of our brand within your area, ensuring every customer interaction reflects our heritage, craftsmanship, and commitment to excellence. This is more than managing a shop floor. It's about building lasting relationships with discerning customers, curating a memorable in store experience, and upholding the highest standards. You'll lead and develop a small, dedicated team, guiding them to deliver personalised service that encourages loyalty and reflects the best of Loake. With full responsibility for your store's performance, you'll have the autonomy to shape its success, supported by a leadership team who understand the demands - and rewards - of working for a premium heritage brand. Your responsibilities will include: Leading by example to deliver outstanding customer care throughout customer journey. Developing strategies to build lasting customer relationships and drive repeat business. Proactively cultivating new business connections within your local community. Coaching and mentoring your team to embody the values, style, and service standards of Loake. Maintaining impeccable visual presentation and merchandising in line with brand guidelines. Managing stock with accuracy, ensuring product availability while preserving exclusivity. Overseeing store operations to the highest professional and compliance standards. Representing Loake with professionalism and pride. We are looking for: At least 2 years' proven experience in luxury or premium retail store management. Strong leadership skills with the ability to inspire and develop high performing teams. Exceptional communication and interpersonal skills, with a natural ability to build rapport with customers. Commercial awareness and an understanding of the luxury consumer. Meticulous attention to detail and personal presentation. Confidence with Microsoft Office, EPOS systems, and clienteling tools. Ability to commute to the store within 30 minutes, due to keyholding responsibilities. In return, we offer: Competitive salary and performance-based bonus structure. Company pension scheme. Uniform allowance. Generous staff discount. Career development opportunities within a prestigious and growing brand. If you are a passionate retail leader who thrives in an environment where service, style, and substance matter, we'd be delighted to hear from you.
May 02, 2026
Full time
Lead an exceptional team in delivering an unparalleled customer experience for one of the UK's most respected men's footwear brands. At Loake, we've been crafting shoes of timeless style and exceptional quality since 1880. As Store Manager, you will be the custodian of our brand within your area, ensuring every customer interaction reflects our heritage, craftsmanship, and commitment to excellence. This is more than managing a shop floor. It's about building lasting relationships with discerning customers, curating a memorable in store experience, and upholding the highest standards. You'll lead and develop a small, dedicated team, guiding them to deliver personalised service that encourages loyalty and reflects the best of Loake. With full responsibility for your store's performance, you'll have the autonomy to shape its success, supported by a leadership team who understand the demands - and rewards - of working for a premium heritage brand. Your responsibilities will include: Leading by example to deliver outstanding customer care throughout customer journey. Developing strategies to build lasting customer relationships and drive repeat business. Proactively cultivating new business connections within your local community. Coaching and mentoring your team to embody the values, style, and service standards of Loake. Maintaining impeccable visual presentation and merchandising in line with brand guidelines. Managing stock with accuracy, ensuring product availability while preserving exclusivity. Overseeing store operations to the highest professional and compliance standards. Representing Loake with professionalism and pride. We are looking for: At least 2 years' proven experience in luxury or premium retail store management. Strong leadership skills with the ability to inspire and develop high performing teams. Exceptional communication and interpersonal skills, with a natural ability to build rapport with customers. Commercial awareness and an understanding of the luxury consumer. Meticulous attention to detail and personal presentation. Confidence with Microsoft Office, EPOS systems, and clienteling tools. Ability to commute to the store within 30 minutes, due to keyholding responsibilities. In return, we offer: Competitive salary and performance-based bonus structure. Company pension scheme. Uniform allowance. Generous staff discount. Career development opportunities within a prestigious and growing brand. If you are a passionate retail leader who thrives in an environment where service, style, and substance matter, we'd be delighted to hear from you.
Role-Test Manager (Airline Domain) Onsite in UAE Looking for a candidate willing to relocate to UAE and perform this role from their. The Test Manager will lead the end-to-end testing lifecycle for airline domain applications, ensuring high quality and on-time delivery of mission-critical systems such as PSS, DCS, Flight Operations, Loyalty, Reservation, Ticketing, NDC/ONE Order, and ancillary platforms. The role involves managing test strategy, planning, execution, reporting, and stakeholder communication across distributed teams. Required Skills & Experience Technical Skills Strong airline domain knowledge across reservation, ticketing, DCS, and/or NDC. Hands-on experience with test management tools such as JIRA, ALM, qTest, Zephyr. Good understanding of APIs (REST/SOAP), XML, JSON, NDC schemas. Knowledge of automation tools (Selenium, Postman, Karate, RestAssured). Experience 8?15+ years in QA/testing, with at least 3+ years in a Test Manager or Test Lead role. Must have experience working on airline or travel industry projects. Education bachelor s degree in engineering/computer science or related field. IATA certifications (optional but a strong plus). Preferred Qualifications Experience with PSS (Amadeus, Sabre, Navitaire, Hitit, Radixx, etc.). Exposure to airline retailing modernization (NDC/One Order). Knowledge of DevOps, CI/CD tools (Jenkins, Azure DevOps). Agile/Scrum certification. Key Responsibilities Test Strategy & Planning Define comprehensive test strategies for complex airline systems (Reservation, Ticketing, DCS, NDC, Crew Management, Airline Retailing). Create test plans, effort estimations, resource planning, risk assessment, and test schedules. Identify test data needs aligned with airline business scenarios (PNR lifecycle, SSRs, EMDs, fares, ancillaries, disruption scenarios). Test Execution Management Lead functional, integration, regression, UAT, and system testing activities. Ensure proper validation of airline domain workflows such as: PNR creation/modification/cancellation Ticketing & reissuance Check-in, boarding & load control Interline & codeshare flows NDC Offer/Order flows Manage test case design, review, traceability, and signoffs. Team & Stakeholder Management Manage onshore/offshore testing teams and allocate tasks efficiently. Collaborate with product owners, architects, business analysts, and development teams. Drive daily/weekly defect triage meetings; ensure effective resolution. Automation & Quality Governance Identify automation opportunities across airline modules. Oversee automation
May 01, 2026
Full time
Role-Test Manager (Airline Domain) Onsite in UAE Looking for a candidate willing to relocate to UAE and perform this role from their. The Test Manager will lead the end-to-end testing lifecycle for airline domain applications, ensuring high quality and on-time delivery of mission-critical systems such as PSS, DCS, Flight Operations, Loyalty, Reservation, Ticketing, NDC/ONE Order, and ancillary platforms. The role involves managing test strategy, planning, execution, reporting, and stakeholder communication across distributed teams. Required Skills & Experience Technical Skills Strong airline domain knowledge across reservation, ticketing, DCS, and/or NDC. Hands-on experience with test management tools such as JIRA, ALM, qTest, Zephyr. Good understanding of APIs (REST/SOAP), XML, JSON, NDC schemas. Knowledge of automation tools (Selenium, Postman, Karate, RestAssured). Experience 8?15+ years in QA/testing, with at least 3+ years in a Test Manager or Test Lead role. Must have experience working on airline or travel industry projects. Education bachelor s degree in engineering/computer science or related field. IATA certifications (optional but a strong plus). Preferred Qualifications Experience with PSS (Amadeus, Sabre, Navitaire, Hitit, Radixx, etc.). Exposure to airline retailing modernization (NDC/One Order). Knowledge of DevOps, CI/CD tools (Jenkins, Azure DevOps). Agile/Scrum certification. Key Responsibilities Test Strategy & Planning Define comprehensive test strategies for complex airline systems (Reservation, Ticketing, DCS, NDC, Crew Management, Airline Retailing). Create test plans, effort estimations, resource planning, risk assessment, and test schedules. Identify test data needs aligned with airline business scenarios (PNR lifecycle, SSRs, EMDs, fares, ancillaries, disruption scenarios). Test Execution Management Lead functional, integration, regression, UAT, and system testing activities. Ensure proper validation of airline domain workflows such as: PNR creation/modification/cancellation Ticketing & reissuance Check-in, boarding & load control Interline & codeshare flows NDC Offer/Order flows Manage test case design, review, traceability, and signoffs. Team & Stakeholder Management Manage onshore/offshore testing teams and allocate tasks efficiently. Collaborate with product owners, architects, business analysts, and development teams. Drive daily/weekly defect triage meetings; ensure effective resolution. Automation & Quality Governance Identify automation opportunities across airline modules. Oversee automation
We're Centrick - residential property experts with a clear mission: to make lives better, every day. Since 2005, we've grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management to on-the-ground services like cleaning, caretaking, and maintenance - we deliver quality, end-to-end solutions. With our headquarters in central Birmingham and teams across the UK, we're powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact - for our clients, customers, and communities. What You'll Be Doing No two days are the same, but the tasks below offer a glimpse of what to expect. If you don't meet every point but believe you have the skills to succeed, we encourage you to apply. Provide prompt, professional responses to client and resident enquiries, ensuring clear updates on outstanding issues Oversee all health, safety and compliance requirements across your portfolio Ensure developments operate in line with leases, legislation and best practice Prepare accurate annual budgets and monitor expenditure to maintain strong cost control Carry out regular site inspections to ensure high standards of maintenance Manage contractors to deliver quality, value-for-money services Oversee major works projects, including compliance, contractor coordination and liaison with surveyors Attend on-site resident meetings, including occasional out-of-hours sessions Build strong client relationships and act as the main point of contact for your developments Work closely with your Property Coordinator to ensure efficient administration Maintain accurate property records and contribute to monthly/quarterly reporting Deliver excellent customer service through professionalism and strong technical knowledge Support the day-to-day running of the department and contribute ideas for continuous improvement What You Need to Succeed Minimum 1-3 years block and estate management experience. ATPI qualification Why Join Us? Time to Recharge: 25 days' holiday plus bank holidays Future Security: Enhanced pension scheme based on role Extra Holiday: Your holiday allowance grows with your length of service-because loyalty deserves rewards Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally Mental Health Support: 24/7 mental health services Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way Giving Back: One volunteer day annually to support a charity or cause close to your heart Benefit Platform: One online platform for all benefits and recognition At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know-we're here to help you succeed.
May 01, 2026
Full time
We're Centrick - residential property experts with a clear mission: to make lives better, every day. Since 2005, we've grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management to on-the-ground services like cleaning, caretaking, and maintenance - we deliver quality, end-to-end solutions. With our headquarters in central Birmingham and teams across the UK, we're powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact - for our clients, customers, and communities. What You'll Be Doing No two days are the same, but the tasks below offer a glimpse of what to expect. If you don't meet every point but believe you have the skills to succeed, we encourage you to apply. Provide prompt, professional responses to client and resident enquiries, ensuring clear updates on outstanding issues Oversee all health, safety and compliance requirements across your portfolio Ensure developments operate in line with leases, legislation and best practice Prepare accurate annual budgets and monitor expenditure to maintain strong cost control Carry out regular site inspections to ensure high standards of maintenance Manage contractors to deliver quality, value-for-money services Oversee major works projects, including compliance, contractor coordination and liaison with surveyors Attend on-site resident meetings, including occasional out-of-hours sessions Build strong client relationships and act as the main point of contact for your developments Work closely with your Property Coordinator to ensure efficient administration Maintain accurate property records and contribute to monthly/quarterly reporting Deliver excellent customer service through professionalism and strong technical knowledge Support the day-to-day running of the department and contribute ideas for continuous improvement What You Need to Succeed Minimum 1-3 years block and estate management experience. ATPI qualification Why Join Us? Time to Recharge: 25 days' holiday plus bank holidays Future Security: Enhanced pension scheme based on role Extra Holiday: Your holiday allowance grows with your length of service-because loyalty deserves rewards Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally Mental Health Support: 24/7 mental health services Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way Giving Back: One volunteer day annually to support a charity or cause close to your heart Benefit Platform: One online platform for all benefits and recognition At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know-we're here to help you succeed.
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet Working Pattern: Hybrid - 3 days a week on site We are currently looking for an outstanding Senior CRM Executive to join our team. Reporting into the Senior CRM Manager, you will be accountable for the day-to-day execution and management of our automated, candidate-facing marketing campaigns which are leveraged through our ESP platform, Braze. This is an exciting role that involves strategy building, operational planning, lifecycle mapping and campaign creation. Automation of our CRM processes and delivering the best user experience will be at the heart of what you do. In addition, you will play a key role in developing and implementing our future cross-channel communications strategies with a focus on growing, retaining and managing job-seeker audiences. Responsibilities: Operate all CRM automations in Braze successfully and effectively, independently handling the day-to-day management of the platform Oversee the operations of client product delivery, ensuring any paid-for CRM services are delivered against expected SLAs Deliver growing levels of engagement, conversions and improved performance across email, push and other cross-channel communications Conduct all campaign optimisation, driving an always on' test and learn approach to improve user retention and engagement rates and drive long-term user loyalty Product performance reports, measuring against KPIs and forecasts, sourcing the relevant data and translating it into actionable insight Be the subject matter expert for the job seeker customer lifecycle, utilising data insights to make informed and strategic decisions Compile campaign copy and manage the visual execution of campaigns, working closely with the Design team on creative briefs Manage and oversee all campaign testing and tracking Support the Senior CRM Manager on larger scale projects, such as the introduction of new channel touchpoints and transformation of user journeys Collaborate with wider teams within Marketing to ensure CRM communications link to wider marketing messaging Help and support the B2B email team in ensuring best practices are shared amongst the team and be able to support whilst they are on leave What we're looking for Experience in a CRM role in a B2C/DTC market Proficient in CRM software, preferably Braze Highly analytical and able to independently source and translate data Strong communication skills with the ability to work with technical and non-technical stakeholders Effective problem-solving skills Experience in understanding and modifying HTML code Understanding of Liquid Language & SQL preferred Operates in a well-organised manner with minimum supervision We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
May 01, 2026
Full time
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet Working Pattern: Hybrid - 3 days a week on site We are currently looking for an outstanding Senior CRM Executive to join our team. Reporting into the Senior CRM Manager, you will be accountable for the day-to-day execution and management of our automated, candidate-facing marketing campaigns which are leveraged through our ESP platform, Braze. This is an exciting role that involves strategy building, operational planning, lifecycle mapping and campaign creation. Automation of our CRM processes and delivering the best user experience will be at the heart of what you do. In addition, you will play a key role in developing and implementing our future cross-channel communications strategies with a focus on growing, retaining and managing job-seeker audiences. Responsibilities: Operate all CRM automations in Braze successfully and effectively, independently handling the day-to-day management of the platform Oversee the operations of client product delivery, ensuring any paid-for CRM services are delivered against expected SLAs Deliver growing levels of engagement, conversions and improved performance across email, push and other cross-channel communications Conduct all campaign optimisation, driving an always on' test and learn approach to improve user retention and engagement rates and drive long-term user loyalty Product performance reports, measuring against KPIs and forecasts, sourcing the relevant data and translating it into actionable insight Be the subject matter expert for the job seeker customer lifecycle, utilising data insights to make informed and strategic decisions Compile campaign copy and manage the visual execution of campaigns, working closely with the Design team on creative briefs Manage and oversee all campaign testing and tracking Support the Senior CRM Manager on larger scale projects, such as the introduction of new channel touchpoints and transformation of user journeys Collaborate with wider teams within Marketing to ensure CRM communications link to wider marketing messaging Help and support the B2B email team in ensuring best practices are shared amongst the team and be able to support whilst they are on leave What we're looking for Experience in a CRM role in a B2C/DTC market Proficient in CRM software, preferably Braze Highly analytical and able to independently source and translate data Strong communication skills with the ability to work with technical and non-technical stakeholders Effective problem-solving skills Experience in understanding and modifying HTML code Understanding of Liquid Language & SQL preferred Operates in a well-organised manner with minimum supervision We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
Field Based - Bristol/Swindon/Cardiff With our headquarters in central Birmingham and teams across the UK, we're a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work - because getting those right drives better outcomes for our clients, customers, and each other. What you'll be doing No two days are the same, but the tasks below offer a glimpse of what to expect. If you don't meet every point but believe you have the skills to succeed, we encourage you to apply. Respond promptly to client and resident enquiries, providing timely updates on outstanding issues Oversee all health, safety and compliance requirements across your portfolio Carry out regular site inspections to maintain standards and ensure compliance Manage contractors to deliver high-quality, cost-effective services Prepare accurate annual budgets for each development Attend resident meetings, including occasional out-of-hours sessions Lead client relationship management across assigned sites as the primary point of contact Deliver exceptional customer service with a professional, solutions-focused approach Handle all enquiries in line with the Centrick Customer Service Charter Support day-to-day departmental operations in line with Director guidance Contribute to team meetings with ideas that drive process and service improvements What you need to succeed ATPI qualified, with progression toward MTPI certification Strong command of English with excellent written and verbal communication skills Proficient in MS Office and relevant industry software Comfortable working in a fast-paced, evolving environment Proven background in customer service and experience within the property sector Why join us? Time to Recharge: 25 days' holiday plus bank holidays Future Security: Enhanced pension scheme based on role Extra Holiday: Your holiday allowance grows with your length of service-because loyalty deserves rewards Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally Mental Health Support: 24/7 mental health services Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way Giving Back: One volunteer day annually to support a charity or cause close to your heart Benefit Platform: One online platform for all benefits and recognition At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know-we're here to help you succeed.
May 01, 2026
Full time
Field Based - Bristol/Swindon/Cardiff With our headquarters in central Birmingham and teams across the UK, we're a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work - because getting those right drives better outcomes for our clients, customers, and each other. What you'll be doing No two days are the same, but the tasks below offer a glimpse of what to expect. If you don't meet every point but believe you have the skills to succeed, we encourage you to apply. Respond promptly to client and resident enquiries, providing timely updates on outstanding issues Oversee all health, safety and compliance requirements across your portfolio Carry out regular site inspections to maintain standards and ensure compliance Manage contractors to deliver high-quality, cost-effective services Prepare accurate annual budgets for each development Attend resident meetings, including occasional out-of-hours sessions Lead client relationship management across assigned sites as the primary point of contact Deliver exceptional customer service with a professional, solutions-focused approach Handle all enquiries in line with the Centrick Customer Service Charter Support day-to-day departmental operations in line with Director guidance Contribute to team meetings with ideas that drive process and service improvements What you need to succeed ATPI qualified, with progression toward MTPI certification Strong command of English with excellent written and verbal communication skills Proficient in MS Office and relevant industry software Comfortable working in a fast-paced, evolving environment Proven background in customer service and experience within the property sector Why join us? Time to Recharge: 25 days' holiday plus bank holidays Future Security: Enhanced pension scheme based on role Extra Holiday: Your holiday allowance grows with your length of service-because loyalty deserves rewards Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally Mental Health Support: 24/7 mental health services Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way Giving Back: One volunteer day annually to support a charity or cause close to your heart Benefit Platform: One online platform for all benefits and recognition At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know-we're here to help you succeed.
TECHNICAL SERVICES MANAGER Rendall & Rittner • £Competitive • Hybrid/Home Based ROLE OVERVIEW We are looking for a Technical Services Manager to take ownership of technical service delivery across a growing residential portfolio. This is a high-impact role where you will lead on mechanical, electrical and plumbing (MEP) strategy, ensuring developments are mobilised effectively, risks are managed early, and assets perform as intended long term. You'll work closely with New Business, Mobilisation and Property Management teams, supporting both new instructions and existing developments. This role combines technical expertise with commercial awareness, giving you real influence over service delivery, asset performance and client outcomes. ROLE EXPECTATIONS This is a visible and business-critical role that requires strong technical judgement, organisation and the confidence to influence decisions. You will be expected to take ownership of technical standards across multiple developments, ensuring buildings are safe, compliant and operationally efficient from day one. You'll need to balance service quality, risk management and cost control, while supporting both mobilisation and live operations. You will be relied upon as the technical expert-identifying issues early, advising on solutions and improving long-term performance rather than reacting to problems. WHAT SUCCESS LOOKS LIKE You'll be successful in this role if: New developments are mobilised with clear, effective servicing strategies in place Buildings operate safely, efficiently and in line with compliance requirements Property Managers feel supported and confident in technical decision-making Lifecycle and CAPEX planning is clear, accurate and adds value to clients Technical risks are identified early and managed proactively You contribute to winning new business through credible technical input HOW YOU'LL SPEND MOST OF YOUR TIME Most weeks, you'll be: Reviewing new instructions and auditing MEP servicing requirements Supporting mobilisation of new developments to ensure smooth handover Providing technical advice and support to Property Managers Producing plant lifecycle and CAPEX reports Supporting tender submissions and new business opportunities Overseeing technical aspects of projects across existing developments Working with internal teams including Health & Safety, Procurement and specialist functions You'll work in a hybrid way, with flexibility to manage your time across home working, office collaboration and site visits where required. WHO THIS ROLE IS FOR This role suits someone who: Has strong technical knowledge of MEP systems within residential or similar environments Is confident operating as a subject matter expert and advising others Can balance technical detail with commercial awareness Is comfortable working across both new business and operational delivery Takes ownership, solves problems early and improves how things are done EXPERIENCE THAT HELPS Degree or HND in Mechanical, Electrical or related Engineering Experience in a technical services, engineering or property environment Experience supporting mobilisations, developments or complex assets Knowledge of SFG20, CIBSE Guide M or similar frameworks Project or lifecycle planning experience Experience working with or alongside property management teams WHAT WE OFFER Competitive salary, aligned to experience Discretionary bonus Home-based working with portfolio travel 25 days holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Paid sabbaticals as a loyalty reward Pension scheme and employee assistance programme Discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on experience, judgement and approach We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
May 01, 2026
Full time
TECHNICAL SERVICES MANAGER Rendall & Rittner • £Competitive • Hybrid/Home Based ROLE OVERVIEW We are looking for a Technical Services Manager to take ownership of technical service delivery across a growing residential portfolio. This is a high-impact role where you will lead on mechanical, electrical and plumbing (MEP) strategy, ensuring developments are mobilised effectively, risks are managed early, and assets perform as intended long term. You'll work closely with New Business, Mobilisation and Property Management teams, supporting both new instructions and existing developments. This role combines technical expertise with commercial awareness, giving you real influence over service delivery, asset performance and client outcomes. ROLE EXPECTATIONS This is a visible and business-critical role that requires strong technical judgement, organisation and the confidence to influence decisions. You will be expected to take ownership of technical standards across multiple developments, ensuring buildings are safe, compliant and operationally efficient from day one. You'll need to balance service quality, risk management and cost control, while supporting both mobilisation and live operations. You will be relied upon as the technical expert-identifying issues early, advising on solutions and improving long-term performance rather than reacting to problems. WHAT SUCCESS LOOKS LIKE You'll be successful in this role if: New developments are mobilised with clear, effective servicing strategies in place Buildings operate safely, efficiently and in line with compliance requirements Property Managers feel supported and confident in technical decision-making Lifecycle and CAPEX planning is clear, accurate and adds value to clients Technical risks are identified early and managed proactively You contribute to winning new business through credible technical input HOW YOU'LL SPEND MOST OF YOUR TIME Most weeks, you'll be: Reviewing new instructions and auditing MEP servicing requirements Supporting mobilisation of new developments to ensure smooth handover Providing technical advice and support to Property Managers Producing plant lifecycle and CAPEX reports Supporting tender submissions and new business opportunities Overseeing technical aspects of projects across existing developments Working with internal teams including Health & Safety, Procurement and specialist functions You'll work in a hybrid way, with flexibility to manage your time across home working, office collaboration and site visits where required. WHO THIS ROLE IS FOR This role suits someone who: Has strong technical knowledge of MEP systems within residential or similar environments Is confident operating as a subject matter expert and advising others Can balance technical detail with commercial awareness Is comfortable working across both new business and operational delivery Takes ownership, solves problems early and improves how things are done EXPERIENCE THAT HELPS Degree or HND in Mechanical, Electrical or related Engineering Experience in a technical services, engineering or property environment Experience supporting mobilisations, developments or complex assets Knowledge of SFG20, CIBSE Guide M or similar frameworks Project or lifecycle planning experience Experience working with or alongside property management teams WHAT WE OFFER Competitive salary, aligned to experience Discretionary bonus Home-based working with portfolio travel 25 days holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Paid sabbaticals as a loyalty reward Pension scheme and employee assistance programme Discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on experience, judgement and approach We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
My client in Greater London are looking to appoint a talented IT Security Manager on a Contract basis. As the strategic lead for technology security, you will be responsible for safeguarding the council's IT applications and digital services. Working across the council and with external partners, you will provide expert guidance on security risk, data privacy, and governance. You will also evaluate new technologies, suppliers, and projects to ensure robust security standards are embedded from the outset. What's on offer: Salary: 600 per day, Inside IR35 negotiable based on experience please submit your CV with the rate you require Hybrid working Contract type: Contract Monday - Friday About the role: Based in Greater London (Hybrid): Lead the development and delivery of the Council's IT Security Strategy, establishing a clear roadmap for continuous improvement Ensure the security of IT operations and infrastructure through monitoring, alerting, and log analysis Develop and maintain security governance frameworks, policies, and standards Lead on IT audits, ensuring findings and recommendations are effectively implemented About you: You will have the following experiences: Extensive experience in a similar role Extensive knowledge of IT security, information governance, and relevant legislation within a local authority or public sector environment Strong understanding of frameworks such as PSN, CAF, ICO requirements, and wider compliance standards Local Authority experience is essential How to apply Once your CV is received, if you are successful you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion. About Spencer Clarke Group Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way. When you join us, you will receive: Access to a wide range of temporary and permanent opportunities Free DBS checks Post Placement Aftercare Loyalty reward scheme and regular competitions for our agency professionals INDSCGMM
May 01, 2026
Contractor
My client in Greater London are looking to appoint a talented IT Security Manager on a Contract basis. As the strategic lead for technology security, you will be responsible for safeguarding the council's IT applications and digital services. Working across the council and with external partners, you will provide expert guidance on security risk, data privacy, and governance. You will also evaluate new technologies, suppliers, and projects to ensure robust security standards are embedded from the outset. What's on offer: Salary: 600 per day, Inside IR35 negotiable based on experience please submit your CV with the rate you require Hybrid working Contract type: Contract Monday - Friday About the role: Based in Greater London (Hybrid): Lead the development and delivery of the Council's IT Security Strategy, establishing a clear roadmap for continuous improvement Ensure the security of IT operations and infrastructure through monitoring, alerting, and log analysis Develop and maintain security governance frameworks, policies, and standards Lead on IT audits, ensuring findings and recommendations are effectively implemented About you: You will have the following experiences: Extensive experience in a similar role Extensive knowledge of IT security, information governance, and relevant legislation within a local authority or public sector environment Strong understanding of frameworks such as PSN, CAF, ICO requirements, and wider compliance standards Local Authority experience is essential How to apply Once your CV is received, if you are successful you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion. About Spencer Clarke Group Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way. When you join us, you will receive: Access to a wide range of temporary and permanent opportunities Free DBS checks Post Placement Aftercare Loyalty reward scheme and regular competitions for our agency professionals INDSCGMM
Product Owner - Rewards, Fulfilment & Core Platform Edinburgh (onsite 3 days) No sponsorship provided sadly I'm recruiting for a purpose?driven tech?for?good local Edinburgh organisation with truly Global impact using technology to create genuine social impact at scale. This is a brilliant opportunity for a Product Owner who loves complex back?end platforms and wants their work to mean something . This role sits at the heart of a mission?led product organisation, owning the systems that power prize catalogues, fulfilment and end?to?end operational journeys . The technology matters - but so does the outcome. The opportunity This is a proper platform Product Owner role . You'll take ownership of the back?end prize catalogue and fulfilment capability that underpins how rewards are created, managed, distributed and fulfilled - end to end. You'll be trusted to solve real operational problems, design scalable systems, and ensure complex journeys work reliably for customers, partners and internal teams alike. If you enjoy making messy, real?world processes elegant and robust , you'll feel at home here. What you'll be responsible for Owning the back?end prize catalogue domain - configuration, governance, pricing and lifecycle Shaping and delivering fulfilment journeys , including: Physical and digital prizes Third?party supplier integrations Order lifecycle management and exceptions Defining end?to?end operational journeys , not just isolated features Working closely with engineers on API?led, platform and integration?heavy products Translating complex operational needs into clear product direction, prioritised backlogs and roadmaps Balancing delivery, scalability and real?world operational constraints What I'm looking for You'll be an experienced Product Owner / Product Manager who's happiest working behind the scenes , where the real complexity lives. You'll likely have experience with: Back?end or platform product ownership Rewards, loyalty, promotions, incentives or prize?led systems Fulfilment, order management or redemption journeys Third?party suppliers, partners and integrations Owning products end to end , from idea through to live operations Experience from rewards platforms, loyalty tech, fintech, gaming, iGaming, e?commerce or marketplaces would be particularly relevant. Why this client? A genuine tech?for?good mission - technology used to create positive social impact Products used at scale, with real?world outcomes A collaborative, values?led engineering and product culture A role where you'll have real ownership and influence , not just delivery responsibility
May 01, 2026
Full time
Product Owner - Rewards, Fulfilment & Core Platform Edinburgh (onsite 3 days) No sponsorship provided sadly I'm recruiting for a purpose?driven tech?for?good local Edinburgh organisation with truly Global impact using technology to create genuine social impact at scale. This is a brilliant opportunity for a Product Owner who loves complex back?end platforms and wants their work to mean something . This role sits at the heart of a mission?led product organisation, owning the systems that power prize catalogues, fulfilment and end?to?end operational journeys . The technology matters - but so does the outcome. The opportunity This is a proper platform Product Owner role . You'll take ownership of the back?end prize catalogue and fulfilment capability that underpins how rewards are created, managed, distributed and fulfilled - end to end. You'll be trusted to solve real operational problems, design scalable systems, and ensure complex journeys work reliably for customers, partners and internal teams alike. If you enjoy making messy, real?world processes elegant and robust , you'll feel at home here. What you'll be responsible for Owning the back?end prize catalogue domain - configuration, governance, pricing and lifecycle Shaping and delivering fulfilment journeys , including: Physical and digital prizes Third?party supplier integrations Order lifecycle management and exceptions Defining end?to?end operational journeys , not just isolated features Working closely with engineers on API?led, platform and integration?heavy products Translating complex operational needs into clear product direction, prioritised backlogs and roadmaps Balancing delivery, scalability and real?world operational constraints What I'm looking for You'll be an experienced Product Owner / Product Manager who's happiest working behind the scenes , where the real complexity lives. You'll likely have experience with: Back?end or platform product ownership Rewards, loyalty, promotions, incentives or prize?led systems Fulfilment, order management or redemption journeys Third?party suppliers, partners and integrations Owning products end to end , from idea through to live operations Experience from rewards platforms, loyalty tech, fintech, gaming, iGaming, e?commerce or marketplaces would be particularly relevant. Why this client? A genuine tech?for?good mission - technology used to create positive social impact Products used at scale, with real?world outcomes A collaborative, values?led engineering and product culture A role where you'll have real ownership and influence , not just delivery responsibility
Customer Success Manager - LegalTech Location: Nottingham (Hybrid) Permanent Full-Time Ready to transition from traditional legal practice into the fast-growing world of legal technology? This role could be the perfect next step. About LEAP LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms. Our mission is simple: to help lawyers who help people. Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium size law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast growing global technology business where ambitious people thrive. The Opportunity Join our Customer Success team and help new clients successfully adopt LEAP software. As a Customer Success Manager, you will act as a trusted product specialist, guiding clients through onboarding and ensuring they gain maximum value from the platform from day one. You will work closely with legal professionals to deliver onboarding, implementation support, and tailored training. From initial project meetings to post implementation follow ups, you will provide hands on support both on site and face to face, ensuring clients feel confident integrating LEAP into their daily operations. This is a great opportunity to make a meaningful impact by supporting clients from implementation through to business as usual. What you'll do Build strong relationships with customers to drive satisfaction, loyalty, and long term retention Act as a trusted advisor and subject matter expert for LEAP software Support customers nationwide to maximise value from their LEAP case management software Promote adoption of the full LEAP product suite, including new features and functionality Monitor customer health metrics, NPS feedback, and usage data to identify engagement opportunities Proactively address customer concerns and resolve issues in collaboration with internal teams Deliver on site and remote training sessions to support product adoption and best practice use Engage with customers throughout their lifecycle to ensure continued success with LEAP Identify opportunities to develop reference customers and support new business initiatives Represent LEAP at industry events and deliver customer webinars showcasing product updates and best practices What you'll bring 3-5 years' experience in a Customer Success, Account Management, or similar client facing role Experience managing customer renewals and maintaining service quality Willingness to travel nationwide approximately 2 to 3 days per week Excellent organisational and time management skills Strong written and verbal communication skills Self motivated, disciplined, and able to work independently Passion for technology and helping customers succeed with software Ability to clearly explain solutions and workarounds in a simple, concise way Full UK driving licence and access to a car (car allowance provided) Professional, articulate, and well presented Strong working knowledge of Microsoft Word, Excel, and Outlook Desirable Legal or accounting background or relevant qualifications Understanding of small law firm environments and client expectations Knowledge of Solicitors' Accounts Rules Experience delivering onsite or remote training Basic knowledge of Xero LEAP is an inclusive, people first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to still submit your application. What you'll get Career & Growth Generous professional development fund Support for training, learning, and career progression Health & Wellbeing Private health insurance (including dental and optical) £80 monthly gym contribution Employee Assistance Programme Life insurance cover Financial Benefits 8% employer pension contribution PerkBox membership with discounts and rewards Cycle to Work scheme Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence Time off 25 days annual leave + 8 bank holidays Enhanced parental leave One paid volunteer day each year for a charity of your choice Work anniversary rewards Work environment Friendly, supportive, and driven culture Free healthy breakfast, light lunch, and snacks Monthly socials Life at LEAP Discover the human side of cutting edge LegalTech Life at LEAP Discover more LEAP opportunities Closing Date Friday, 3rd April We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible. You're welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you're invited to interview we look forward to getting to know the real you.
May 01, 2026
Full time
Customer Success Manager - LegalTech Location: Nottingham (Hybrid) Permanent Full-Time Ready to transition from traditional legal practice into the fast-growing world of legal technology? This role could be the perfect next step. About LEAP LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms. Our mission is simple: to help lawyers who help people. Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium size law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast growing global technology business where ambitious people thrive. The Opportunity Join our Customer Success team and help new clients successfully adopt LEAP software. As a Customer Success Manager, you will act as a trusted product specialist, guiding clients through onboarding and ensuring they gain maximum value from the platform from day one. You will work closely with legal professionals to deliver onboarding, implementation support, and tailored training. From initial project meetings to post implementation follow ups, you will provide hands on support both on site and face to face, ensuring clients feel confident integrating LEAP into their daily operations. This is a great opportunity to make a meaningful impact by supporting clients from implementation through to business as usual. What you'll do Build strong relationships with customers to drive satisfaction, loyalty, and long term retention Act as a trusted advisor and subject matter expert for LEAP software Support customers nationwide to maximise value from their LEAP case management software Promote adoption of the full LEAP product suite, including new features and functionality Monitor customer health metrics, NPS feedback, and usage data to identify engagement opportunities Proactively address customer concerns and resolve issues in collaboration with internal teams Deliver on site and remote training sessions to support product adoption and best practice use Engage with customers throughout their lifecycle to ensure continued success with LEAP Identify opportunities to develop reference customers and support new business initiatives Represent LEAP at industry events and deliver customer webinars showcasing product updates and best practices What you'll bring 3-5 years' experience in a Customer Success, Account Management, or similar client facing role Experience managing customer renewals and maintaining service quality Willingness to travel nationwide approximately 2 to 3 days per week Excellent organisational and time management skills Strong written and verbal communication skills Self motivated, disciplined, and able to work independently Passion for technology and helping customers succeed with software Ability to clearly explain solutions and workarounds in a simple, concise way Full UK driving licence and access to a car (car allowance provided) Professional, articulate, and well presented Strong working knowledge of Microsoft Word, Excel, and Outlook Desirable Legal or accounting background or relevant qualifications Understanding of small law firm environments and client expectations Knowledge of Solicitors' Accounts Rules Experience delivering onsite or remote training Basic knowledge of Xero LEAP is an inclusive, people first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to still submit your application. What you'll get Career & Growth Generous professional development fund Support for training, learning, and career progression Health & Wellbeing Private health insurance (including dental and optical) £80 monthly gym contribution Employee Assistance Programme Life insurance cover Financial Benefits 8% employer pension contribution PerkBox membership with discounts and rewards Cycle to Work scheme Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence Time off 25 days annual leave + 8 bank holidays Enhanced parental leave One paid volunteer day each year for a charity of your choice Work anniversary rewards Work environment Friendly, supportive, and driven culture Free healthy breakfast, light lunch, and snacks Monthly socials Life at LEAP Discover the human side of cutting edge LegalTech Life at LEAP Discover more LEAP opportunities Closing Date Friday, 3rd April We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible. You're welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you're invited to interview we look forward to getting to know the real you.
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet Working Pattern: Hybrid - 3 days a week on site We are currently looking for an outstanding CRM Assistant to join our team. Reporting into the Senior CRM Manager, you will be accountable for the day-to-day execution and management of our automated, candidate-facing marketing campaigns which are leveraged through our ESP platform, Braze. This is an exciting role that involves strategy building, operational planning, lifecycle mapping and campaign creation. Automation of our CRM processes and delivering the best user experience will be at the heart of what you do. In addition, you will play a key role in developing and implementing our future cross-channel communications strategies with a focus on growing, retaining and managing job-seeker audiences. Responsibilities: Operate all CRM automations in Braze successfully and effectively, independently handling the day-to-day management of the platform Oversee the operations of client product delivery, ensuring any paid-for CRM services are delivered against expected SLAs Deliver growing levels of engagement, conversions and improved performance across email, push and other cross-channel communications Conduct all campaign optimisation, driving an always on' test and learn approach to improve user retention and engagement rates and drive long-term user loyalty Product performance reports, measuring against KPIs and forecasts, sourcing the relevant data and translating it into actionable insight Be the subject matter expert for the job seeker customer lifecycle, utilising data insights to make informed and strategic decisions Compile campaign copy and manage the visual execution of campaigns, working closely with the Design team on creative briefs Manage and oversee all campaign testing and tracking Support the Senior CRM Manager on larger scale projects, such as the introduction of new channel touchpoints and transformation of user journeys Collaborate with wider teams within Marketing to ensure CRM communications link to wider marketing messaging Help and support the B2B email team in ensuring best practices are shared amongst the team and be able to support whilst they are on leave What we're looking for Experience in a CRM role Experience with CRM software Analytical and able to independently source and translate data Strong communication skills with the ability to work with technical and non-technical stakeholders Effective problem-solving skills Operates in a well-organised manner with minimum supervision We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
Apr 30, 2026
Full time
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet Working Pattern: Hybrid - 3 days a week on site We are currently looking for an outstanding CRM Assistant to join our team. Reporting into the Senior CRM Manager, you will be accountable for the day-to-day execution and management of our automated, candidate-facing marketing campaigns which are leveraged through our ESP platform, Braze. This is an exciting role that involves strategy building, operational planning, lifecycle mapping and campaign creation. Automation of our CRM processes and delivering the best user experience will be at the heart of what you do. In addition, you will play a key role in developing and implementing our future cross-channel communications strategies with a focus on growing, retaining and managing job-seeker audiences. Responsibilities: Operate all CRM automations in Braze successfully and effectively, independently handling the day-to-day management of the platform Oversee the operations of client product delivery, ensuring any paid-for CRM services are delivered against expected SLAs Deliver growing levels of engagement, conversions and improved performance across email, push and other cross-channel communications Conduct all campaign optimisation, driving an always on' test and learn approach to improve user retention and engagement rates and drive long-term user loyalty Product performance reports, measuring against KPIs and forecasts, sourcing the relevant data and translating it into actionable insight Be the subject matter expert for the job seeker customer lifecycle, utilising data insights to make informed and strategic decisions Compile campaign copy and manage the visual execution of campaigns, working closely with the Design team on creative briefs Manage and oversee all campaign testing and tracking Support the Senior CRM Manager on larger scale projects, such as the introduction of new channel touchpoints and transformation of user journeys Collaborate with wider teams within Marketing to ensure CRM communications link to wider marketing messaging Help and support the B2B email team in ensuring best practices are shared amongst the team and be able to support whilst they are on leave What we're looking for Experience in a CRM role Experience with CRM software Analytical and able to independently source and translate data Strong communication skills with the ability to work with technical and non-technical stakeholders Effective problem-solving skills Operates in a well-organised manner with minimum supervision We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
Milton Keynes, United Kingdom Posted on 07/04/2026 Job Title: Automotive Franchise Director Reports to: Group Managing Director / CEO / Board Direct Reports: Dealer Principals / General Managers, Central Function Heads Scope: Network of 6 Premium Brand Franchised Dealerships Role Overview The Automotive Franchise Director holds full profit and loss responsibility for a network of six premium brand franchised car dealerships operating within the UK. The role provides strategic, commercial, and operational leadership across all sites, ensuring OEM brand standards, financial performance, customer experience, and regulatory compliance are consistently achieved and exceeded. The postholder acts as the senior interface between the dealer group and manufacturer partners, leading growth, transformation, and performance improvement across sales, aftersales, customer retention, and operational efficiency. Key Responsibilities Strategic Leadership & Franchise Performance Provide overall strategic direction for the franchised dealership network in alignment with group objectives and OEM strategy Translate manufacturer targets and group goals into actionable dealership business plans Drive sustainable growth across new vehicle sales, used vehicles, aftersales, finance, insurance, and mobility services Identify and deliver opportunities for network expansion, market share growth, and operational optimisation Lead change initiatives including digital retailing, agency models, electrification, and new OEM operating frameworks OEM & Franchise Relationship Management Act as the primary senior contact for OEM franchise partners Ensure full compliance with franchise agreements, brand standards, and operating guidelines Lead manufacturer performance reviews, audits, and network meetings Negotiate targets, development plans, and investment requirements Manage franchise renewal processes and new product or brand introductions Hold full P&L accountability across all six dealerships Develop and manage annual budgets, forecasts, and long term financial plans Monitor and optimise key financial drivers including margin, cost control, working capital, and stock turn Ensure strong cashflow management and return on investment Review financial performance at dealership and network level, implementing corrective actions where required Provide leadership across new car, used car, fleet, and aftersales operations Drive consistent delivery of manufacturer KPIs, CSI/NPS scores, and customer retention targets Ensure best in class customer journeys across sales and service channels Champion digital retailing, omnichannel sales, and process innovation Ensure pricing strategy, stock management, and sales processes are aligned to premium brand positioning Lead, develop, and hold accountable a senior leadership team including Dealer Principals, General Managers, and Department Heads Build a high performance culture focused on accountability, engagement, and continuous improvement Oversee succession planning, leadership development, and talent retention across the network Ensure training and development align with OEM requirements and future skills needs Promote consistent management standards, behaviours, and values across all sites Governance, Compliance & Risk Management Ensure compliance with UK automotive regulations, FCA requirements, and OEM governance frameworks Maintain robust controls across health & safety, HR compliance, financial governance, and data protection Oversee management of risk, audit outcomes, and corrective action plans Ensure dealership operations align with ESG objectives and corporate responsibility standards Reporting & Board Engagement Provide clear, accurate, and timely reporting to the Board and senior leadership Present business cases, investment proposals, and performance reviews Use data, insight, and market intelligence to inform strategic decision making Monitor competitor activity and changing market conditions Requirements Skills, Experience & Qualifications Proven experience in a senior automotive leadership role (e.g. Franchise Director, Regional Director, Divisional Director, Managing Director) Demonstrable responsibility for multi site franchised dealership operations Extensive experience working with premium or luxury automotive brands Strong track record of P&L ownership and commercial performance delivery Experience managing senior leadership teams and complex stakeholder relationships Direct experience working with OEMs in a franchised automotive environment Strong strategic thinking and commercial acumen Excellent OEM, board level, and stakeholder relationship management skills Deep understanding of automotive retail KPIs, FCA regulation, and manufacturer standards Ability to lead through change and transformation Data driven decision making and financial literacy Strong communication, negotiation, and leadership capability Desirable Qualifications Degree or equivalent professional qualification Automotive industry leadership or executive development programmes Strong familiarity with premium brand operating models, electrification, and agency frameworks Key Performance Indicators (KPIs) Network profitability and return on capital Manufacturer performance metrics and franchise compliance Customer satisfaction and retention Market share growth and brand performance Leadership capability and succession readiness Risk, audit, and regulatory compliance outcomes What This Role Delivers A high performing, compliant, and future ready premium franchise network Strong OEM relationships and brand representation Sustainable commercial growth and customer loyalty Consistent leadership standards across all dealerships
Apr 30, 2026
Full time
Milton Keynes, United Kingdom Posted on 07/04/2026 Job Title: Automotive Franchise Director Reports to: Group Managing Director / CEO / Board Direct Reports: Dealer Principals / General Managers, Central Function Heads Scope: Network of 6 Premium Brand Franchised Dealerships Role Overview The Automotive Franchise Director holds full profit and loss responsibility for a network of six premium brand franchised car dealerships operating within the UK. The role provides strategic, commercial, and operational leadership across all sites, ensuring OEM brand standards, financial performance, customer experience, and regulatory compliance are consistently achieved and exceeded. The postholder acts as the senior interface between the dealer group and manufacturer partners, leading growth, transformation, and performance improvement across sales, aftersales, customer retention, and operational efficiency. Key Responsibilities Strategic Leadership & Franchise Performance Provide overall strategic direction for the franchised dealership network in alignment with group objectives and OEM strategy Translate manufacturer targets and group goals into actionable dealership business plans Drive sustainable growth across new vehicle sales, used vehicles, aftersales, finance, insurance, and mobility services Identify and deliver opportunities for network expansion, market share growth, and operational optimisation Lead change initiatives including digital retailing, agency models, electrification, and new OEM operating frameworks OEM & Franchise Relationship Management Act as the primary senior contact for OEM franchise partners Ensure full compliance with franchise agreements, brand standards, and operating guidelines Lead manufacturer performance reviews, audits, and network meetings Negotiate targets, development plans, and investment requirements Manage franchise renewal processes and new product or brand introductions Hold full P&L accountability across all six dealerships Develop and manage annual budgets, forecasts, and long term financial plans Monitor and optimise key financial drivers including margin, cost control, working capital, and stock turn Ensure strong cashflow management and return on investment Review financial performance at dealership and network level, implementing corrective actions where required Provide leadership across new car, used car, fleet, and aftersales operations Drive consistent delivery of manufacturer KPIs, CSI/NPS scores, and customer retention targets Ensure best in class customer journeys across sales and service channels Champion digital retailing, omnichannel sales, and process innovation Ensure pricing strategy, stock management, and sales processes are aligned to premium brand positioning Lead, develop, and hold accountable a senior leadership team including Dealer Principals, General Managers, and Department Heads Build a high performance culture focused on accountability, engagement, and continuous improvement Oversee succession planning, leadership development, and talent retention across the network Ensure training and development align with OEM requirements and future skills needs Promote consistent management standards, behaviours, and values across all sites Governance, Compliance & Risk Management Ensure compliance with UK automotive regulations, FCA requirements, and OEM governance frameworks Maintain robust controls across health & safety, HR compliance, financial governance, and data protection Oversee management of risk, audit outcomes, and corrective action plans Ensure dealership operations align with ESG objectives and corporate responsibility standards Reporting & Board Engagement Provide clear, accurate, and timely reporting to the Board and senior leadership Present business cases, investment proposals, and performance reviews Use data, insight, and market intelligence to inform strategic decision making Monitor competitor activity and changing market conditions Requirements Skills, Experience & Qualifications Proven experience in a senior automotive leadership role (e.g. Franchise Director, Regional Director, Divisional Director, Managing Director) Demonstrable responsibility for multi site franchised dealership operations Extensive experience working with premium or luxury automotive brands Strong track record of P&L ownership and commercial performance delivery Experience managing senior leadership teams and complex stakeholder relationships Direct experience working with OEMs in a franchised automotive environment Strong strategic thinking and commercial acumen Excellent OEM, board level, and stakeholder relationship management skills Deep understanding of automotive retail KPIs, FCA regulation, and manufacturer standards Ability to lead through change and transformation Data driven decision making and financial literacy Strong communication, negotiation, and leadership capability Desirable Qualifications Degree or equivalent professional qualification Automotive industry leadership or executive development programmes Strong familiarity with premium brand operating models, electrification, and agency frameworks Key Performance Indicators (KPIs) Network profitability and return on capital Manufacturer performance metrics and franchise compliance Customer satisfaction and retention Market share growth and brand performance Leadership capability and succession readiness Risk, audit, and regulatory compliance outcomes What This Role Delivers A high performing, compliant, and future ready premium franchise network Strong OEM relationships and brand representation Sustainable commercial growth and customer loyalty Consistent leadership standards across all dealerships
