Job Title: Compliance Officer Type: 12 Months FTC Location: Cardiff Salary: £45,000 Hours: Full Time BRC are working closely with a housing association seeking a Compliance Officer to join their Property Services team. This role involves supporting the delivery of statutory compliance across housing properties, ensuring all legal and regulatory obligations are met in relation to areas such as gas safety, electrical safety, fire safety, asbestos and water hygiene. Duties: Monitor and manage compliance programmes across domestic housing stock. Ensure servicing, inspections and remedial works are completed within required timescales. Liaise with contractors, tenants and internal departments to coordinate compliance activities. Maintain accurate compliance records, certification and reporting systems. Support audits and ensure adherence to housing regulations and health & safety legislation. Investigate and follow up on compliance failures or overdue actions. Produce performance reports and monitor contractor performance against KPIs. Assist in developing and improving compliance processes and procedures. Provide excellent customer service when arranging access and resolving queries. Requirements: Relevant HNC or equivalent NEBOSH, IOSH, IWFM qualification or other relevant and proven experience will be considered. Proven experience in implementing and monitoring annual and cyclical service programmes, compliance databases & management plans, with specific emphasis on key areas such as fire safety, water hygiene and asbestos Proven experience of working with contractors, consultants and other agencies Knowledge of procurement methods and contract procedures Good working knowledge of relevant legislation and regulations. Excellent IT skills including Microsoft Word and Excel Ability to work on your own initiative and prioritise workload to meet strict deadlines Effective written and communication and interpersonal skills Good organisational skills and able to multitask Effective numeracy and analytical skills Demonstrate the following qualities at all times: Champion customer focus, positive can do attitude, proactive, flexible, accurate, calm under pressure, a team player and able to represent the Group positively and professionally. Possess a valid full driving licence for a car and have the use of a car each working day Experience of specifying, procuring and project managing remedial recommendation works. P405 - Management of Asbestos in Buildings Nebosh certificate in Fire management For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
May 08, 2026
Full time
Job Title: Compliance Officer Type: 12 Months FTC Location: Cardiff Salary: £45,000 Hours: Full Time BRC are working closely with a housing association seeking a Compliance Officer to join their Property Services team. This role involves supporting the delivery of statutory compliance across housing properties, ensuring all legal and regulatory obligations are met in relation to areas such as gas safety, electrical safety, fire safety, asbestos and water hygiene. Duties: Monitor and manage compliance programmes across domestic housing stock. Ensure servicing, inspections and remedial works are completed within required timescales. Liaise with contractors, tenants and internal departments to coordinate compliance activities. Maintain accurate compliance records, certification and reporting systems. Support audits and ensure adherence to housing regulations and health & safety legislation. Investigate and follow up on compliance failures or overdue actions. Produce performance reports and monitor contractor performance against KPIs. Assist in developing and improving compliance processes and procedures. Provide excellent customer service when arranging access and resolving queries. Requirements: Relevant HNC or equivalent NEBOSH, IOSH, IWFM qualification or other relevant and proven experience will be considered. Proven experience in implementing and monitoring annual and cyclical service programmes, compliance databases & management plans, with specific emphasis on key areas such as fire safety, water hygiene and asbestos Proven experience of working with contractors, consultants and other agencies Knowledge of procurement methods and contract procedures Good working knowledge of relevant legislation and regulations. Excellent IT skills including Microsoft Word and Excel Ability to work on your own initiative and prioritise workload to meet strict deadlines Effective written and communication and interpersonal skills Good organisational skills and able to multitask Effective numeracy and analytical skills Demonstrate the following qualities at all times: Champion customer focus, positive can do attitude, proactive, flexible, accurate, calm under pressure, a team player and able to represent the Group positively and professionally. Possess a valid full driving licence for a car and have the use of a car each working day Experience of specifying, procuring and project managing remedial recommendation works. P405 - Management of Asbestos in Buildings Nebosh certificate in Fire management For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Allocations Officer Slough Contract £19.32 per hour Our client is looking for an experienced is looking for an Allocations Officer Hybrid - 2 days per week required in the office To undertake and determine eligibility assessments for potential tenants accessing the housing register to ensure the legality and suitability of every allocation. To be responsible for meeting statutory requirements, performance indicators and targets in the letting of all social housing. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Deliver a comprehensive, customer focused and high quality housing allocations service, liaising with other sections, departments and agencies internally and externally in relation to housing needs issues on behalf of home seekers Working proactively using initiative and knowledge to apply appropriate options to tackle housing need ensuring that the council s resources, including accommodation and financial resources, are appropriately used according to the needs of the home seeker, enabling them to achieve sustainable and affordable solutions to their housing needs. Maintain accurate and up to date records of the voids and lettings process as well as entering and maintaining records on the housing register using the integrated housing management IT system. This includes developing and running regular performance related reports and undertaking regular and frequent data reconciliation. Understand and work in accordance with legislation and Slough s current lettings and voids policies, standards and targets, responding to customer enquiries regarding voids and lettings, liaising with other sections and/or contractors as necessary to provide a co-ordinated response. To manage applications for social housing, including those of a complex nature and be responsible for applying the law and policy appropriately, reaching lawful and defensible decisions and ensuring that the Council s Housing Allocations Policy is implemented To ensure that each case receives a correct assessment liaising as necessary with colleagues in housing needs for acute cases and with the investigation team where cases of fraud or benefit abuse are suspected To take a lead on a particular topic and/or liaison with a partner department or agency as directed by the Housing Allocations Manager. Ensure that colleagues are briefed on relevant issues relating to the topic/liaison Provide information for new tenants about the properties and services available and ensure this information is regularly updated while liaising with tenancy management colleagues to ensure that the sign up process is efficient and informative for the client and timely in order Experience of working in a pressurised customer service environment and with vulnerable customers. Working effectively with a range of professional staff and external agencies. Maintaining computerised information management systems. Experience of working in confidential situations with an understanding of when & how to share sensitive information with customers and Experience of giving accurate and relevant information in a clear and concise manner, both in writing and verbally. Knowledge of current housing, immigration and related legislation, case law, policies and good practice including relevant Housing and Homelessness Acts. Knowledge of repairs issues to ensure that properties meet required standards Knowledge of relevant health and safety legislation and an ability to apply and enforce it, particularly in relation to lone workers. Knowledge of data protection legislation, especially relating to customer records. Knowledge of equal opportunities legislation and policy. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
May 08, 2026
Contractor
Allocations Officer Slough Contract £19.32 per hour Our client is looking for an experienced is looking for an Allocations Officer Hybrid - 2 days per week required in the office To undertake and determine eligibility assessments for potential tenants accessing the housing register to ensure the legality and suitability of every allocation. To be responsible for meeting statutory requirements, performance indicators and targets in the letting of all social housing. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Deliver a comprehensive, customer focused and high quality housing allocations service, liaising with other sections, departments and agencies internally and externally in relation to housing needs issues on behalf of home seekers Working proactively using initiative and knowledge to apply appropriate options to tackle housing need ensuring that the council s resources, including accommodation and financial resources, are appropriately used according to the needs of the home seeker, enabling them to achieve sustainable and affordable solutions to their housing needs. Maintain accurate and up to date records of the voids and lettings process as well as entering and maintaining records on the housing register using the integrated housing management IT system. This includes developing and running regular performance related reports and undertaking regular and frequent data reconciliation. Understand and work in accordance with legislation and Slough s current lettings and voids policies, standards and targets, responding to customer enquiries regarding voids and lettings, liaising with other sections and/or contractors as necessary to provide a co-ordinated response. To manage applications for social housing, including those of a complex nature and be responsible for applying the law and policy appropriately, reaching lawful and defensible decisions and ensuring that the Council s Housing Allocations Policy is implemented To ensure that each case receives a correct assessment liaising as necessary with colleagues in housing needs for acute cases and with the investigation team where cases of fraud or benefit abuse are suspected To take a lead on a particular topic and/or liaison with a partner department or agency as directed by the Housing Allocations Manager. Ensure that colleagues are briefed on relevant issues relating to the topic/liaison Provide information for new tenants about the properties and services available and ensure this information is regularly updated while liaising with tenancy management colleagues to ensure that the sign up process is efficient and informative for the client and timely in order Experience of working in a pressurised customer service environment and with vulnerable customers. Working effectively with a range of professional staff and external agencies. Maintaining computerised information management systems. Experience of working in confidential situations with an understanding of when & how to share sensitive information with customers and Experience of giving accurate and relevant information in a clear and concise manner, both in writing and verbally. Knowledge of current housing, immigration and related legislation, case law, policies and good practice including relevant Housing and Homelessness Acts. Knowledge of repairs issues to ensure that properties meet required standards Knowledge of relevant health and safety legislation and an ability to apply and enforce it, particularly in relation to lone workers. Knowledge of data protection legislation, especially relating to customer records. Knowledge of equal opportunities legislation and policy. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Compliance Officer Salary: £39,512 per annum plus opportunity to earn up to 5% performance related pay Contract: full-time, permanent Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London click apply for full job details
May 08, 2026
Full time
Compliance Officer Salary: £39,512 per annum plus opportunity to earn up to 5% performance related pay Contract: full-time, permanent Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London click apply for full job details
Homeless Prevention Team Leader Location: Reading On-site Rate: £42 per hour IR35 Status: Inside IR35 Contract Type: Umbrella Start Date: ASAP Working Hours: 36 hours per week Role Summary We are currently looking for an experienced Homeless Prevention Team Leader - Families to manage and lead a team focused on providing housing advice and assistance to families facing homelessness. This role is crucial for delivering a high-quality service to the community, ensuring effective prevention and relief of homelessness through private sector tenancy advice and the assessment of homeless applications. The successful candidate will also support the broader Homeless Prevention Team in delivering comprehensive services to a diverse group of applicants. What You Will Do as a Homeless Prevention Team Leader Lead a team of officers to provide effective advice and solutions to prevent homelessness among families. Develop and maintain standards and good practices for the Homeless Prevention service. Coordinate the provision of private sector tenancy advice to help prevent or relieve homelessness. Assess homeless applications and manage prevention strategies. Support the Homeless Prevention Team Leader in delivering services for single applicants and couples when required. What You Will Need as a Homeless Prevention Team Leader Proven experience in managing teams in a housing or homelessness prevention setting. Strong understanding of homelessness legislation, private sector tenancy options, and housing management. Excellent leadership, organisational, and communication skills. Ability to work under pressure while maintaining high standards of service delivery. Experience in developing service standards and contributing to quality improvement in service delivery. What's on Offer Competitive hourly rate of £42, inside IR35. Opportunity to manage a team and make a real impact in the community. On-site role in Reading with a supportive team environment. Potential for contract extension based on performance and project requirements. If you meet the above criteria and are ready to take on a leadership role in homelessness prevention, apply today or contact our recruitment team to discuss the Homeless Prevention Team Leader role further.
May 08, 2026
Contractor
Homeless Prevention Team Leader Location: Reading On-site Rate: £42 per hour IR35 Status: Inside IR35 Contract Type: Umbrella Start Date: ASAP Working Hours: 36 hours per week Role Summary We are currently looking for an experienced Homeless Prevention Team Leader - Families to manage and lead a team focused on providing housing advice and assistance to families facing homelessness. This role is crucial for delivering a high-quality service to the community, ensuring effective prevention and relief of homelessness through private sector tenancy advice and the assessment of homeless applications. The successful candidate will also support the broader Homeless Prevention Team in delivering comprehensive services to a diverse group of applicants. What You Will Do as a Homeless Prevention Team Leader Lead a team of officers to provide effective advice and solutions to prevent homelessness among families. Develop and maintain standards and good practices for the Homeless Prevention service. Coordinate the provision of private sector tenancy advice to help prevent or relieve homelessness. Assess homeless applications and manage prevention strategies. Support the Homeless Prevention Team Leader in delivering services for single applicants and couples when required. What You Will Need as a Homeless Prevention Team Leader Proven experience in managing teams in a housing or homelessness prevention setting. Strong understanding of homelessness legislation, private sector tenancy options, and housing management. Excellent leadership, organisational, and communication skills. Ability to work under pressure while maintaining high standards of service delivery. Experience in developing service standards and contributing to quality improvement in service delivery. What's on Offer Competitive hourly rate of £42, inside IR35. Opportunity to manage a team and make a real impact in the community. On-site role in Reading with a supportive team environment. Potential for contract extension based on performance and project requirements. If you meet the above criteria and are ready to take on a leadership role in homelessness prevention, apply today or contact our recruitment team to discuss the Homeless Prevention Team Leader role further.
A London local authority is seeking an experienced Interim Housing Options Officer to join their team for an initial 3 month period. You will be responsible for delivering statutory homelessness functions, managing live caseloads, and supporting residents at risk of homelessness in line with current legislation. Key Responsibilities: Managing a live caseload of homelessness applications from triage through to decision stage Carrying out assessments and investigations under Part VII of the Housing Act 1996, as amended by the Homelessness Reduction Act 2017 Making and issuing statutory decisions including s184s . Completing Personalised Housing Plans (PHPs) and carrying out prevention and relief work What you'll need: Recent experience working as a Housing Options Officer within a UK local authority Ability to attend the council offices 2 days a week If you are interested, please send your CV to (url removed), along with your availability for a call to discuss this role in more detail.
May 08, 2026
Contractor
A London local authority is seeking an experienced Interim Housing Options Officer to join their team for an initial 3 month period. You will be responsible for delivering statutory homelessness functions, managing live caseloads, and supporting residents at risk of homelessness in line with current legislation. Key Responsibilities: Managing a live caseload of homelessness applications from triage through to decision stage Carrying out assessments and investigations under Part VII of the Housing Act 1996, as amended by the Homelessness Reduction Act 2017 Making and issuing statutory decisions including s184s . Completing Personalised Housing Plans (PHPs) and carrying out prevention and relief work What you'll need: Recent experience working as a Housing Options Officer within a UK local authority Ability to attend the council offices 2 days a week If you are interested, please send your CV to (url removed), along with your availability for a call to discuss this role in more detail.
Project Officer (FTC) Location: Home Based, covering the South West (Somerset, Bristol, South Gloucestershire, Bath & NE Somerset) Salary: £26,897 per annum Vacancy Type: Full-time Closing date: 08 May, 2026 Please note this is a fixed term contract for 12 months. Home Based, covering the South West (Somerset, Bristol, South Gloucestershire, Bath & NE Somerset). There is an expectation to travel across these locations. Do you want to help build affordable, quality homes for those who need it most and build your career at the same time? If this sounds like you, keep reading. At Stonewater, we have some of the most significant growth targets in the sector and we re looking for a Project Officer to help support to drive forward our development programme. We understand how desperately these new homes are needed and our second strategic partnership with Guinness and Homes England has secured a further £250m, to build 4,180 additional affordable homes by 2029, giving us the long-term security we need to focus on building quality homes for those who need them most. We ve built a strong platform to deliver our goals, making this a fantastic time for new colleagues to join our organisation and be part of our next phase. Our targets are significant and mark us as one of the biggest developing Housing Associations in the country, with a ground-breaking approach to environmental standards, but it s not just numbers. Our staff truly live our values and are able to fully bring their whole selves to work every day. Putting customers at the heart and working in a collaborative, proactive and solution-focussed way makes our colleagues our biggest asset. Although this is a home based role, it will involve some occasional travel to development sites within the South West. The ability to independently travel to various sites within the region is essential. Flexibility in how this is achieved is left to the candidate s discretion. The ideal candidate will: Have an interest in or knowledge of housing is preferred, especially affordable housing. Be confident, independent, and pro-active in your approach to your work and relationships with colleagues. Have a customer focussed approach to your work. Have excellent administrative and problem-solving skills with excellent attention to detail. Have excellent verbal and written communication skills, able to contribute to the production of written reports and ensure effective project management to internal and external stakeholders. Have good numerical and organisational skills to enable you to prioritise and manage a varied workload. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 08, 2026
Contractor
Project Officer (FTC) Location: Home Based, covering the South West (Somerset, Bristol, South Gloucestershire, Bath & NE Somerset) Salary: £26,897 per annum Vacancy Type: Full-time Closing date: 08 May, 2026 Please note this is a fixed term contract for 12 months. Home Based, covering the South West (Somerset, Bristol, South Gloucestershire, Bath & NE Somerset). There is an expectation to travel across these locations. Do you want to help build affordable, quality homes for those who need it most and build your career at the same time? If this sounds like you, keep reading. At Stonewater, we have some of the most significant growth targets in the sector and we re looking for a Project Officer to help support to drive forward our development programme. We understand how desperately these new homes are needed and our second strategic partnership with Guinness and Homes England has secured a further £250m, to build 4,180 additional affordable homes by 2029, giving us the long-term security we need to focus on building quality homes for those who need them most. We ve built a strong platform to deliver our goals, making this a fantastic time for new colleagues to join our organisation and be part of our next phase. Our targets are significant and mark us as one of the biggest developing Housing Associations in the country, with a ground-breaking approach to environmental standards, but it s not just numbers. Our staff truly live our values and are able to fully bring their whole selves to work every day. Putting customers at the heart and working in a collaborative, proactive and solution-focussed way makes our colleagues our biggest asset. Although this is a home based role, it will involve some occasional travel to development sites within the South West. The ability to independently travel to various sites within the region is essential. Flexibility in how this is achieved is left to the candidate s discretion. The ideal candidate will: Have an interest in or knowledge of housing is preferred, especially affordable housing. Be confident, independent, and pro-active in your approach to your work and relationships with colleagues. Have a customer focussed approach to your work. Have excellent administrative and problem-solving skills with excellent attention to detail. Have excellent verbal and written communication skills, able to contribute to the production of written reports and ensure effective project management to internal and external stakeholders. Have good numerical and organisational skills to enable you to prioritise and manage a varied workload. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Job Title: Adaptations Surveyor Type: Permanent Location: Swansea Salary: £39,880 per annum Hours: 35 hours a week BRC are working closely with a housing association that is based in Swansea. This role operates across Swansea, Rhondda Cynon Taf, Bridgend, Neath Port Talbot and Carmarthenshire. This role is vital in adapting a resident s home to improve their health and wellbeing, and promotes independence. Duties: To specify and produce schedule of works in readiness for tender. To tender works, manage contracts and contractors performance fro inception to completion. To carry out measured surveys and drawings of properties as part of the tender requirements. To organise and manage your own workload. To liase with other staff, contractors, suppliers and funders maintaininh good working relationships throughout. To provide any date regarding KPI performance, spend and resident satisfaction as required. To project manage any work programs from start to completion regularly updating residents and relevant colleagues of progress. To complete relevant service standards or technical scrutiny deocuments and manage the administration of these. To advise the Asset Survceyor or any regular faulure of specific components or areas of use where they may be unsauitable or inaffective. To regularly meet contractors and monitor and report on their performance and ensuring the PAG contractors panel is sutably organised and managed for the number and type of grant work undertaken. To ensure CDM requirements are met for the Association as client. To liase with colleagues regarding any asbestos reports required or where PAG equipment installed may be the subject of being service charged (hoists, stair lifts, etc) Have a general understanding of housing and property maintenance, repairs and defect recognition. To tender and project manage one-off schemes of work or other construction relatedcontracts. This may be one-off projects to single properties, larger works to schemes or groups of properties. Where reuqired to provide Health and Safety advice or support to colleagues and where relevant act as the Principal Designer / Clients Representative. To update and manage the Group s databases in relation to PAGS or asset management requirements as required. To liase with other members of the department to ensure the smooth running of the department. To deal with enquiries and correspondance relevant to this role and maintain effective administartive systems. Be aware of and comply with the Statutory and Legal obligations, the Groups corporate aims, values, policies and procedures, tenancy conditions and good practice. To isssue works up to the limits specified in the Groups financial regulations. To manage their own personal development needs and actively seek to keep up to date with any changes in building and maintenance laws etc. To provide assiatnce on aids and adaptations that assist the individual in making the most of their home and ensure they have it full enjoyment. This will include both physical aids such as grab rails and stair lifts, and technological ones such as automatic window openers and fall detectors. To ensure adaptations are suitable for both the resident and the property by working closely with Occupational Therapists, Trusted Assessors, Rent Officers, Maintenance Teams and Contractors. Requirements: Formal building qualifications or equivalent demonstratable knowledge/skills. Familiar with good building practice, surveying properties and preparing schedules of work, tendering and alaysing tenders. Familiar with CDM Building Regulations. Experience in drawing utilising AutoCAD and ability to produce priced schedules of works including dilapidation surveys. Sound numerical skills and to be able to work to a budget. Excellent IT skills and be able to produce reports. Able to maintain effective administration systems. Able to impartially investigate situations to inform decision making that is fair and non-discriminatory. Good communication skills both verbal and written. Proactive approach to problem solving with the ability to weigh up situations and act upon and make sound startegic decisions. Able to work as part of team and on own initiative, also be flexible both in approach and working arrnagements. Confident with excellent communication skills that demonstrate an ability to listen, mediate, negotiate and influence. Innovative and reception to change. Full driving license and access to a vehicle. Benefits: 30 days annual leave plus bank holidays and an additional 2 days leave at Christmas. Enhance family friendly leave, including paid dependancy leave. Defined contribution pension with included life assurance of 3 times your salary. Enhanced company sick pay. Extensive wellbeing offer. For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
May 08, 2026
Full time
Job Title: Adaptations Surveyor Type: Permanent Location: Swansea Salary: £39,880 per annum Hours: 35 hours a week BRC are working closely with a housing association that is based in Swansea. This role operates across Swansea, Rhondda Cynon Taf, Bridgend, Neath Port Talbot and Carmarthenshire. This role is vital in adapting a resident s home to improve their health and wellbeing, and promotes independence. Duties: To specify and produce schedule of works in readiness for tender. To tender works, manage contracts and contractors performance fro inception to completion. To carry out measured surveys and drawings of properties as part of the tender requirements. To organise and manage your own workload. To liase with other staff, contractors, suppliers and funders maintaininh good working relationships throughout. To provide any date regarding KPI performance, spend and resident satisfaction as required. To project manage any work programs from start to completion regularly updating residents and relevant colleagues of progress. To complete relevant service standards or technical scrutiny deocuments and manage the administration of these. To advise the Asset Survceyor or any regular faulure of specific components or areas of use where they may be unsauitable or inaffective. To regularly meet contractors and monitor and report on their performance and ensuring the PAG contractors panel is sutably organised and managed for the number and type of grant work undertaken. To ensure CDM requirements are met for the Association as client. To liase with colleagues regarding any asbestos reports required or where PAG equipment installed may be the subject of being service charged (hoists, stair lifts, etc) Have a general understanding of housing and property maintenance, repairs and defect recognition. To tender and project manage one-off schemes of work or other construction relatedcontracts. This may be one-off projects to single properties, larger works to schemes or groups of properties. Where reuqired to provide Health and Safety advice or support to colleagues and where relevant act as the Principal Designer / Clients Representative. To update and manage the Group s databases in relation to PAGS or asset management requirements as required. To liase with other members of the department to ensure the smooth running of the department. To deal with enquiries and correspondance relevant to this role and maintain effective administartive systems. Be aware of and comply with the Statutory and Legal obligations, the Groups corporate aims, values, policies and procedures, tenancy conditions and good practice. To isssue works up to the limits specified in the Groups financial regulations. To manage their own personal development needs and actively seek to keep up to date with any changes in building and maintenance laws etc. To provide assiatnce on aids and adaptations that assist the individual in making the most of their home and ensure they have it full enjoyment. This will include both physical aids such as grab rails and stair lifts, and technological ones such as automatic window openers and fall detectors. To ensure adaptations are suitable for both the resident and the property by working closely with Occupational Therapists, Trusted Assessors, Rent Officers, Maintenance Teams and Contractors. Requirements: Formal building qualifications or equivalent demonstratable knowledge/skills. Familiar with good building practice, surveying properties and preparing schedules of work, tendering and alaysing tenders. Familiar with CDM Building Regulations. Experience in drawing utilising AutoCAD and ability to produce priced schedules of works including dilapidation surveys. Sound numerical skills and to be able to work to a budget. Excellent IT skills and be able to produce reports. Able to maintain effective administration systems. Able to impartially investigate situations to inform decision making that is fair and non-discriminatory. Good communication skills both verbal and written. Proactive approach to problem solving with the ability to weigh up situations and act upon and make sound startegic decisions. Able to work as part of team and on own initiative, also be flexible both in approach and working arrnagements. Confident with excellent communication skills that demonstrate an ability to listen, mediate, negotiate and influence. Innovative and reception to change. Full driving license and access to a vehicle. Benefits: 30 days annual leave plus bank holidays and an additional 2 days leave at Christmas. Enhance family friendly leave, including paid dependancy leave. Defined contribution pension with included life assurance of 3 times your salary. Enhanced company sick pay. Extensive wellbeing offer. For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Rent Support Officer £33,417.56 per annum Manchester, Greater Manchester / Agile Working Permanent, Full Time (35 hours per week) Closing date: 11th May 2026 Interview date: 21st May 2026 Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by ensuring the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers. You'll provide early intervention, guidance and assistance to customers who are struggling to meet their rent and/or arrears payments working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers. Further to this, you'll ensure all formal arrears action is justified, proportionate, and is acted on appropriately in accordance with current policies and procedures in line with wider legislation. We need people who have Experience in a similar role Experience dealing with challenging situations and complex lifestyles Knowledge of social housing, housing legislation and welfare benefits Experience of implementing arrears recovery procedures and of enforcing tenancy conditions Good IT skills, including Microsoft Office 365 Strong problem solving and decision-making skills A valid driving license, access to own vehicle and full MOT with insurance for business use is required for the role. Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us, make a difference, we'd love to hear from you.
May 08, 2026
Full time
Rent Support Officer £33,417.56 per annum Manchester, Greater Manchester / Agile Working Permanent, Full Time (35 hours per week) Closing date: 11th May 2026 Interview date: 21st May 2026 Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by ensuring the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers. You'll provide early intervention, guidance and assistance to customers who are struggling to meet their rent and/or arrears payments working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers. Further to this, you'll ensure all formal arrears action is justified, proportionate, and is acted on appropriately in accordance with current policies and procedures in line with wider legislation. We need people who have Experience in a similar role Experience dealing with challenging situations and complex lifestyles Knowledge of social housing, housing legislation and welfare benefits Experience of implementing arrears recovery procedures and of enforcing tenancy conditions Good IT skills, including Microsoft Office 365 Strong problem solving and decision-making skills A valid driving license, access to own vehicle and full MOT with insurance for business use is required for the role. Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us, make a difference, we'd love to hear from you.
Job Title: Income Officer Type: Full-time Location: Bristol Salary: £36,954 Hours: Full Time BRC are working closely with a housing organisation seeking an Income Officer to join their Housing Services team. This role involves supporting residents to sustain their tenancies through effective income collection, arrears prevention and tenancy support, whilst delivering a customer-focused and proactive housing management service. Duties: Monitor customer accounts and proactively manage rent arrears. Communicate with residents regarding rent, service charges and other housing-related debts. Negotiate affordable repayment plans and support sustainable payment arrangements. Provide advice and signpost customers to relevant support agencies and welfare services. Work collaboratively with internal teams and external agencies to resolve income-related issues. Attend partnership meetings, court hearings and manage legal action processes where required. Prepare court documentation and support eviction processes as a last resort. Maintain accurate records and update housing management systems. Analyse trends and contribute to service improvements and KPI performance. Ensure compliance with relevant housing legislation, policies and procedures. Requirements: Experience working within a social housing or income management environment. Knowledge of housing legislation and welfare benefits relating to social housing. Experience representing organisations at court and understanding legal procedures. Strong communication, negotiation and relationship-building skills. Ability to work independently and manage a varied workload effectively. Excellent IT skills including Microsoft Office packages. High level of accuracy and attention to detail. Full UK Driving Licence and ability to travel independently. Experience working with housing management systems is desirable. Benefits: - Opportunity to work within a supportive and collaborative team - Training and development opportunities - Flexible and varied workload - Inclusive and values-driven working environment For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
May 08, 2026
Contractor
Job Title: Income Officer Type: Full-time Location: Bristol Salary: £36,954 Hours: Full Time BRC are working closely with a housing organisation seeking an Income Officer to join their Housing Services team. This role involves supporting residents to sustain their tenancies through effective income collection, arrears prevention and tenancy support, whilst delivering a customer-focused and proactive housing management service. Duties: Monitor customer accounts and proactively manage rent arrears. Communicate with residents regarding rent, service charges and other housing-related debts. Negotiate affordable repayment plans and support sustainable payment arrangements. Provide advice and signpost customers to relevant support agencies and welfare services. Work collaboratively with internal teams and external agencies to resolve income-related issues. Attend partnership meetings, court hearings and manage legal action processes where required. Prepare court documentation and support eviction processes as a last resort. Maintain accurate records and update housing management systems. Analyse trends and contribute to service improvements and KPI performance. Ensure compliance with relevant housing legislation, policies and procedures. Requirements: Experience working within a social housing or income management environment. Knowledge of housing legislation and welfare benefits relating to social housing. Experience representing organisations at court and understanding legal procedures. Strong communication, negotiation and relationship-building skills. Ability to work independently and manage a varied workload effectively. Excellent IT skills including Microsoft Office packages. High level of accuracy and attention to detail. Full UK Driving Licence and ability to travel independently. Experience working with housing management systems is desirable. Benefits: - Opportunity to work within a supportive and collaborative team - Training and development opportunities - Flexible and varied workload - Inclusive and values-driven working environment For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Job Title: Customer Service Officer Type: Temporary (6 weeks +) Location: Bristol Salary: £20 umbrella an hour Hours: 37 hours, 5 days in the office BRC are working closely with a housing association seeking a Customer Service Officer to join their Customer Service team on a temporary basis. This role involves acting as the first point of contact for customer enquiries, delivering an end-to-end customer service experience across multiple communication channels including telephone, email, social media and face-to-face interactions. Duties: Deliver professional and customer-focused service in line with organisational values and objectives. Respond to customer enquiries relating to repairs, housing management, tenancy management, estate management and rent accounts. Diagnose and raise repair requests, ensuring correct priorities and instructions are issued. Liaise with colleagues and contractors to resolve customer queries effectively. Handle difficult or sensitive situations calmly and professionally. Escalate safeguarding concerns and complex issues where appropriate. Maintain accurate records and update systems with customer information and service requests. Support performance targets including call quality and customer satisfaction measures. Handle confidential and sensitive information in line with GDPR requirements. Requirements: Previous experience working in a customer-focused environment. Strong communication and administrative skills. Experience dealing with customers in challenging or stressful situations. Ability to manage multiple tasks and prioritise workload effectively. Good IT skills including Microsoft Office packages. Ability to remain calm under pressure and provide effective problem solving. Knowledge of GDPR and handling sensitive information. Experience within social housing or repairs services is desirable. Benefits: - Opportunity to work within a supportive and collaborative team - Training and development opportunities - Varied and rewarding workload - Inclusive working environment For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
May 08, 2026
Contractor
Job Title: Customer Service Officer Type: Temporary (6 weeks +) Location: Bristol Salary: £20 umbrella an hour Hours: 37 hours, 5 days in the office BRC are working closely with a housing association seeking a Customer Service Officer to join their Customer Service team on a temporary basis. This role involves acting as the first point of contact for customer enquiries, delivering an end-to-end customer service experience across multiple communication channels including telephone, email, social media and face-to-face interactions. Duties: Deliver professional and customer-focused service in line with organisational values and objectives. Respond to customer enquiries relating to repairs, housing management, tenancy management, estate management and rent accounts. Diagnose and raise repair requests, ensuring correct priorities and instructions are issued. Liaise with colleagues and contractors to resolve customer queries effectively. Handle difficult or sensitive situations calmly and professionally. Escalate safeguarding concerns and complex issues where appropriate. Maintain accurate records and update systems with customer information and service requests. Support performance targets including call quality and customer satisfaction measures. Handle confidential and sensitive information in line with GDPR requirements. Requirements: Previous experience working in a customer-focused environment. Strong communication and administrative skills. Experience dealing with customers in challenging or stressful situations. Ability to manage multiple tasks and prioritise workload effectively. Good IT skills including Microsoft Office packages. Ability to remain calm under pressure and provide effective problem solving. Knowledge of GDPR and handling sensitive information. Experience within social housing or repairs services is desirable. Benefits: - Opportunity to work within a supportive and collaborative team - Training and development opportunities - Varied and rewarding workload - Inclusive working environment For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Berkshire 4-Month Initial Contract £25.15 per hour (Umbrella/Inside IR35) Hybrid Working Are you an experienced Allocations Officer looking for your next contract opportunity within a local authority environment? We are recruiting for a skilled housing professional to join a Berkshire-based council on an initial 4-month contract. This is a fantastic opportunity to play a key role in delivering an effective and compliant housing allocations service. You will provide expert advice and guidance on the Council's Allocations Scheme and Nominations Agreement, ensuring all housing legislation and regulatory requirements are consistently met. You will manage housing register applications, assess eligibility, determine banding awards, and oversee the allocations process through to property matching. The role also involves direct matching for vulnerable groups, including applicants with medical needs, delayed discharge cases, under occupiers and homeless households. Working closely with Housing Associations and internal teams, you will coordinate void and new-build property allocations while contributing to a wider housing solutions service. To succeed in this role, you will need: Previous experience in housing allocations within a local authority or housing association Strong working knowledge of housing legislation and allocations policies Experience using NEC/Northgate, Civica or Jigsaw systems within an allocations or housing register setting Practical understanding of Choice Based Lettings Excellent organisational skills and attention to detail The ability to manage complex cases and communicate effectively with stakeholders How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 08, 2026
Contractor
Berkshire 4-Month Initial Contract £25.15 per hour (Umbrella/Inside IR35) Hybrid Working Are you an experienced Allocations Officer looking for your next contract opportunity within a local authority environment? We are recruiting for a skilled housing professional to join a Berkshire-based council on an initial 4-month contract. This is a fantastic opportunity to play a key role in delivering an effective and compliant housing allocations service. You will provide expert advice and guidance on the Council's Allocations Scheme and Nominations Agreement, ensuring all housing legislation and regulatory requirements are consistently met. You will manage housing register applications, assess eligibility, determine banding awards, and oversee the allocations process through to property matching. The role also involves direct matching for vulnerable groups, including applicants with medical needs, delayed discharge cases, under occupiers and homeless households. Working closely with Housing Associations and internal teams, you will coordinate void and new-build property allocations while contributing to a wider housing solutions service. To succeed in this role, you will need: Previous experience in housing allocations within a local authority or housing association Strong working knowledge of housing legislation and allocations policies Experience using NEC/Northgate, Civica or Jigsaw systems within an allocations or housing register setting Practical understanding of Choice Based Lettings Excellent organisational skills and attention to detail The ability to manage complex cases and communicate effectively with stakeholders How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sellick Partnership are excited to be recruiting for a Housing Litigation Lawyer, Solicitor, or Barrister, to join a well-regarded legal services team in a South London Council. This is an excellent post for a qualified Solicitor or Barrister who is wanting to extend their experience in public sector housing litigation work. We are looking for a Housing Litigation Lawyer to advise client officers, and have conduct of litigation on behalf of the council. Local Authority experience is highly desirable. The successful Housing Litigation Lawyer will work on a wide range of housing and litigation matters, at all levels of court and tribunals. The role will involve covering a wide range of housing management issues including housing possessions, anti-social behaviour injunctions, housing disrepair and homelessness. Applicants will need to be able to demonstrate experience of handling a complex caseload of this nature including drafting and advocacy and preferably have experience of working for a local authority or social landlord in this context. The Housing and Litigation Team is very friendly and supportive, and can offer some training where appropriate. This position will suit an ambitious team player who will be able to adapt well within the local authority. Our client is happy to consider candidates from either a public sector or private practice background. The role will involve office presence once a week at the offices in South London and there may be the requirement to attend Court hearings in person. The Council offices are easily accessible via public transport. The role is locum initially for 3 months and is likely to be extended for 6-9 months + rolling contract. We encourage interested applicants to apply immediately to be considered for short listing. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
May 08, 2026
Contractor
Sellick Partnership are excited to be recruiting for a Housing Litigation Lawyer, Solicitor, or Barrister, to join a well-regarded legal services team in a South London Council. This is an excellent post for a qualified Solicitor or Barrister who is wanting to extend their experience in public sector housing litigation work. We are looking for a Housing Litigation Lawyer to advise client officers, and have conduct of litigation on behalf of the council. Local Authority experience is highly desirable. The successful Housing Litigation Lawyer will work on a wide range of housing and litigation matters, at all levels of court and tribunals. The role will involve covering a wide range of housing management issues including housing possessions, anti-social behaviour injunctions, housing disrepair and homelessness. Applicants will need to be able to demonstrate experience of handling a complex caseload of this nature including drafting and advocacy and preferably have experience of working for a local authority or social landlord in this context. The Housing and Litigation Team is very friendly and supportive, and can offer some training where appropriate. This position will suit an ambitious team player who will be able to adapt well within the local authority. Our client is happy to consider candidates from either a public sector or private practice background. The role will involve office presence once a week at the offices in South London and there may be the requirement to attend Court hearings in person. The Council offices are easily accessible via public transport. The role is locum initially for 3 months and is likely to be extended for 6-9 months + rolling contract. We encourage interested applicants to apply immediately to be considered for short listing. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Pay: 30,000.00- 33,000.00 per year Job description: Resident Liaison Officer / RLO NW London We are seeking a dedicated Resident Liaison Officer / RLO to join the team to perform continuous improvement of services in response to feedback; ensuring residents and scheme managers are fully involved in decision making processes affecting their homes. You must be customer focused and provide a one-stop contact point, empowering residents to feel respected and valued by maintaining the best quality experience. Requirements: Experience of working within a Resident liaison officer / RLO environment is essential Previous experience of working within Social Housing, Local Authorities or Registered Housing Providers is desirable Knowledge of Planned Works is desirable Salary: 30,000 - 33,000
May 08, 2026
Full time
Pay: 30,000.00- 33,000.00 per year Job description: Resident Liaison Officer / RLO NW London We are seeking a dedicated Resident Liaison Officer / RLO to join the team to perform continuous improvement of services in response to feedback; ensuring residents and scheme managers are fully involved in decision making processes affecting their homes. You must be customer focused and provide a one-stop contact point, empowering residents to feel respected and valued by maintaining the best quality experience. Requirements: Experience of working within a Resident liaison officer / RLO environment is essential Previous experience of working within Social Housing, Local Authorities or Registered Housing Providers is desirable Knowledge of Planned Works is desirable Salary: 30,000 - 33,000
Project Liaison Officer - Housing Carlton Depot, with travel around Barnsley to visit tenants (or any other base within the geographical boundaries of Barnsley) About Us At Berneslai Homes, we manage around 18,000 homes on behalf of Barnsley Council, going beyond housing to support residents and create thriving, sustainable communities click apply for full job details
May 08, 2026
Full time
Project Liaison Officer - Housing Carlton Depot, with travel around Barnsley to visit tenants (or any other base within the geographical boundaries of Barnsley) About Us At Berneslai Homes, we manage around 18,000 homes on behalf of Barnsley Council, going beyond housing to support residents and create thriving, sustainable communities click apply for full job details
Housing Officer x 3 Location: Didsbury, Manchester Salary: Up to 35,719 Full time (35 hours per week) 2 Permanent and 1 Fixed Term (Maternity Cover 12 months) Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. The Role We have an exciting opportunity to join our Housing Management and Support team as a Housing Officer. We believe good housing services are visible, responsive, and rooted in local communities - and our Housing Officers are central to making that happen. The right candidate will be responsible for managing tenancies across a small patch in a sought-after area of South Manchester. This is a varied and rewarding role where no two days are the same. The right candidate will be somebody who is organised, practical and confident balancing a busy workload and meeting service deadlines. We are looking for somebody who is confident using digital systems, values accurate record keeping, and understands the importance of handling information responsibly. Attention to detail and accurate records are essential to good customer outcomes, complaints handling, and audit requirements, as well as ensuring that the decisions we make are fair, consistent, and well-evidenced. You will carry out home visits across our neighbourhoods, and you will need to be confident working independently in the community and following safe working practices. The role combines office-based work with regular home visits and inspections, so you should be comfortable being active during the working day and undertaking the light practical tasks associated with visits, sign-ups, and estate work. This, combined with smaller neighbourhood patches, approximately 500 homes, mostly family homes rather than high-rise buildings, and heavy investment in our communities ensures that this role goes beyond reactive case work. Instead, you will have the opportunity to work and build meaningful relationships with residents, colleagues and partner agencies to resolve issues early, prevent escalation, and support stronger, safer communities. About you We are looking for someone with strong communication skills who can work directly with residents in a clear, respectful, and professional way. You will be calm under pressure and confident having sensitive or challenging conversations, knowing when to listen and when to act. You will be a team player who understands that good housing management relies on collaboration. While experience in housing, neighbourhood services, or customer-facing roles would be an advantage, it is not essential. What matters most is your approach to people, your willingness to learn, and your commitment to delivering excellent services to our customers and communities. We provide comprehensive induction and ongoing training to support your development and help you thrive in the role. In return, we offer a 35-hour working week , a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave , increasing to 30 days overtime. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive. Closing date: Wednesday 27 May 2026 Interview dates: 3 and 4 June 2026 For an informal discussion, please contact Lee Isherwood on (phone number removed) or email We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex-Armed Forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and let us know about any special arrangements you would like us to make if you are invited in for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
May 08, 2026
Full time
Housing Officer x 3 Location: Didsbury, Manchester Salary: Up to 35,719 Full time (35 hours per week) 2 Permanent and 1 Fixed Term (Maternity Cover 12 months) Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. The Role We have an exciting opportunity to join our Housing Management and Support team as a Housing Officer. We believe good housing services are visible, responsive, and rooted in local communities - and our Housing Officers are central to making that happen. The right candidate will be responsible for managing tenancies across a small patch in a sought-after area of South Manchester. This is a varied and rewarding role where no two days are the same. The right candidate will be somebody who is organised, practical and confident balancing a busy workload and meeting service deadlines. We are looking for somebody who is confident using digital systems, values accurate record keeping, and understands the importance of handling information responsibly. Attention to detail and accurate records are essential to good customer outcomes, complaints handling, and audit requirements, as well as ensuring that the decisions we make are fair, consistent, and well-evidenced. You will carry out home visits across our neighbourhoods, and you will need to be confident working independently in the community and following safe working practices. The role combines office-based work with regular home visits and inspections, so you should be comfortable being active during the working day and undertaking the light practical tasks associated with visits, sign-ups, and estate work. This, combined with smaller neighbourhood patches, approximately 500 homes, mostly family homes rather than high-rise buildings, and heavy investment in our communities ensures that this role goes beyond reactive case work. Instead, you will have the opportunity to work and build meaningful relationships with residents, colleagues and partner agencies to resolve issues early, prevent escalation, and support stronger, safer communities. About you We are looking for someone with strong communication skills who can work directly with residents in a clear, respectful, and professional way. You will be calm under pressure and confident having sensitive or challenging conversations, knowing when to listen and when to act. You will be a team player who understands that good housing management relies on collaboration. While experience in housing, neighbourhood services, or customer-facing roles would be an advantage, it is not essential. What matters most is your approach to people, your willingness to learn, and your commitment to delivering excellent services to our customers and communities. We provide comprehensive induction and ongoing training to support your development and help you thrive in the role. In return, we offer a 35-hour working week , a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave , increasing to 30 days overtime. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive. Closing date: Wednesday 27 May 2026 Interview dates: 3 and 4 June 2026 For an informal discussion, please contact Lee Isherwood on (phone number removed) or email We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex-Armed Forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and let us know about any special arrangements you would like us to make if you are invited in for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Location: Newham East London Salary: 20.50ph About the Role Bridge Recruitment is working with a leading housing provider to recruit a Neighbourhood Housing Officer on a temporary basis. You'll take ownership of a defined patch, acting as the main point of contact for residents and delivering a responsive, high-quality housing management service. This is a hands-on role where you'll build strong relationships, resolve issues, and act as an advocate for residents. Key Responsibilities Manage relationships with residents and act as their primary point of contact Deliver a customer-focused housing management service Handle issues including anti-social behaviour, tenancy breaches, and estate management Carry out tenancy audits, inspections, and estate visits Provide advice on tenancy and property matters Work with internal teams and external partners (e.g. councils, police) Respond to complaints, enquiries, and escalations Identify risks and support safeguarding of vulnerable residents About You Experience in housing management or similar Strong knowledge of tenancy management, ASB, and safeguarding Understanding of property/estate management and housing legislation Excellent communication and customer service skills Proactive, organised, and confident in problem-solving Experience working with tenants or leaseholders Desirable: Housing or IRPM qualification This is a temporary role and working Hybrid Apply If you're looking for a role where you can make a real difference to communities, apply today.
May 08, 2026
Seasonal
Location: Newham East London Salary: 20.50ph About the Role Bridge Recruitment is working with a leading housing provider to recruit a Neighbourhood Housing Officer on a temporary basis. You'll take ownership of a defined patch, acting as the main point of contact for residents and delivering a responsive, high-quality housing management service. This is a hands-on role where you'll build strong relationships, resolve issues, and act as an advocate for residents. Key Responsibilities Manage relationships with residents and act as their primary point of contact Deliver a customer-focused housing management service Handle issues including anti-social behaviour, tenancy breaches, and estate management Carry out tenancy audits, inspections, and estate visits Provide advice on tenancy and property matters Work with internal teams and external partners (e.g. councils, police) Respond to complaints, enquiries, and escalations Identify risks and support safeguarding of vulnerable residents About You Experience in housing management or similar Strong knowledge of tenancy management, ASB, and safeguarding Understanding of property/estate management and housing legislation Excellent communication and customer service skills Proactive, organised, and confident in problem-solving Experience working with tenants or leaseholders Desirable: Housing or IRPM qualification This is a temporary role and working Hybrid Apply If you're looking for a role where you can make a real difference to communities, apply today.
Income Maximisation Manager Day Rate: Negotiable Location: North London (Hybrid) Job Type: Temporary (6 months) We are seeking an Income Maximisation Manager to join a local authority in North London. This role is crucial for ensuring the council collects income due from its tenants effectively. The successful candidate will be responsible for formulating strategies for income maximisation, providing strategic and policy advice, and overseeing a team dedicated to enhancing income collection practices. Day-to-Day of the Role: Lead and manage the strategy for income maximisation, ensuring the adoption of best and most efficient practices to reduce debt. Oversee a team of income officers and assistants to ensure effective operation of income collection under your direction. Develop and manage corporate Service Level Agreements (SLAs) with relevant departments to improve collection rates. Ensure complex arrears cases are managed effectively, coordinating with other teams and departments. Drive continuous improvement within the income collection team, utilising systemic work practices and technology. Act as the expert in good practice for income collection, staying updated with developments in service delivery and best practices. Required Skills & Qualifications: Detailed knowledge of relevant housing legislation and good practice in income collection. Level 4 Chartered Institute of Housing (CiH) qualification or equivalent. Proven track record in a similar role within a large and complex organisation. Strong leadership and management skills, capable of setting clear directions and motivating a team. Excellent communication and interpersonal skills, with the ability to manage complex enquiries and forge strong professional relationships. Proficient in Microsoft Office, Teams, and other relevant software. Benefits: Competitive day rate reflecting experience. Opportunity to contribute significantly to community services. Work in a dynamic and supportive environment. To apply for the Income Maximisation Manager position, please submit your CV detailing your relevant experience.
May 08, 2026
Seasonal
Income Maximisation Manager Day Rate: Negotiable Location: North London (Hybrid) Job Type: Temporary (6 months) We are seeking an Income Maximisation Manager to join a local authority in North London. This role is crucial for ensuring the council collects income due from its tenants effectively. The successful candidate will be responsible for formulating strategies for income maximisation, providing strategic and policy advice, and overseeing a team dedicated to enhancing income collection practices. Day-to-Day of the Role: Lead and manage the strategy for income maximisation, ensuring the adoption of best and most efficient practices to reduce debt. Oversee a team of income officers and assistants to ensure effective operation of income collection under your direction. Develop and manage corporate Service Level Agreements (SLAs) with relevant departments to improve collection rates. Ensure complex arrears cases are managed effectively, coordinating with other teams and departments. Drive continuous improvement within the income collection team, utilising systemic work practices and technology. Act as the expert in good practice for income collection, staying updated with developments in service delivery and best practices. Required Skills & Qualifications: Detailed knowledge of relevant housing legislation and good practice in income collection. Level 4 Chartered Institute of Housing (CiH) qualification or equivalent. Proven track record in a similar role within a large and complex organisation. Strong leadership and management skills, capable of setting clear directions and motivating a team. Excellent communication and interpersonal skills, with the ability to manage complex enquiries and forge strong professional relationships. Proficient in Microsoft Office, Teams, and other relevant software. Benefits: Competitive day rate reflecting experience. Opportunity to contribute significantly to community services. Work in a dynamic and supportive environment. To apply for the Income Maximisation Manager position, please submit your CV detailing your relevant experience.
Great Places Housing Association
Manchester, Lancashire
You will report to the Service Charge Team Leader, delivering an effective and efficient service charge function to Great Places Housing Group. What you'll be doing Supporting budget holders in the annual setting of service charges, ensuring accuracy and compliance. Producing annual accounts for both audited and non-audited schemes in line with the group timetable. Conducting monthly variance analysis of service charge income and expenditure by scheme, ensuring costs are correctly allocated. Regularly meeting with and supporting budget holders and contract managers by providing analysis and scheme performance insights, identifying overspends and financial risks. Preparing routine journals to ensure service charge accounts accurately report income, expenditure, assets, and liabilities. Using monthly variance analysis to support the production of Directorate Packs, analysing in-month and year-to-date variances, forecasting year-end impacts, and informing future budgets. Advising and training budget holders on financial management, service charges, and budget control. Providing information for the annual service charge audit, responding to auditor queries to ensure a smooth and compliant audit process. What you'll need An ability to identify discrepancies, spot patterns, and resolve issues effectively. The ability to adapt quickly in a reactive role, handling challenges and changing priorities with confidence. An understanding of service charge legislation is beneficial, you will actively stay up to date with relevant changes. Exceptional attention to detail, ensuring accuracy in financial reporting and data analysis Experience in cross-organisational collaboration, engaging stakeholders effectively. Proficiency in data analysis, interpreting financial data to drive informed decisions. Strong working knowledge of the full Microsoft Office suite. What we need from you A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities A commitment to work in partnership with others for the benefit of Great Places A commitment to continuous learning and improvement Ability to work flexibly and when needed outside normal working hours to ensure service continuity An ability to work in uncertainty To be professional and work with integrity, inclusivity and respect for diversity You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects What we give you in return for your hard work and commitment Pension DC scheme (up to 10% contribution from both colleagues and Great Places) WPA Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members) Ways of Working We offer some hybrid and flexible working Annual leave Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Professional fees The business pays the cost of one professional role related membership fee for each colleague The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Wage Stream You can access savings opportunities and early access to wages Health and Wellbeing Initiatives Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.
May 08, 2026
Full time
You will report to the Service Charge Team Leader, delivering an effective and efficient service charge function to Great Places Housing Group. What you'll be doing Supporting budget holders in the annual setting of service charges, ensuring accuracy and compliance. Producing annual accounts for both audited and non-audited schemes in line with the group timetable. Conducting monthly variance analysis of service charge income and expenditure by scheme, ensuring costs are correctly allocated. Regularly meeting with and supporting budget holders and contract managers by providing analysis and scheme performance insights, identifying overspends and financial risks. Preparing routine journals to ensure service charge accounts accurately report income, expenditure, assets, and liabilities. Using monthly variance analysis to support the production of Directorate Packs, analysing in-month and year-to-date variances, forecasting year-end impacts, and informing future budgets. Advising and training budget holders on financial management, service charges, and budget control. Providing information for the annual service charge audit, responding to auditor queries to ensure a smooth and compliant audit process. What you'll need An ability to identify discrepancies, spot patterns, and resolve issues effectively. The ability to adapt quickly in a reactive role, handling challenges and changing priorities with confidence. An understanding of service charge legislation is beneficial, you will actively stay up to date with relevant changes. Exceptional attention to detail, ensuring accuracy in financial reporting and data analysis Experience in cross-organisational collaboration, engaging stakeholders effectively. Proficiency in data analysis, interpreting financial data to drive informed decisions. Strong working knowledge of the full Microsoft Office suite. What we need from you A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities A commitment to work in partnership with others for the benefit of Great Places A commitment to continuous learning and improvement Ability to work flexibly and when needed outside normal working hours to ensure service continuity An ability to work in uncertainty To be professional and work with integrity, inclusivity and respect for diversity You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects What we give you in return for your hard work and commitment Pension DC scheme (up to 10% contribution from both colleagues and Great Places) WPA Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members) Ways of Working We offer some hybrid and flexible working Annual leave Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Professional fees The business pays the cost of one professional role related membership fee for each colleague The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Wage Stream You can access savings opportunities and early access to wages Health and Wellbeing Initiatives Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.
Neighbourhood Housing Officer (Temporary) Location: Tolvaddon (covering Plymouth, Cornwall & Exeter patch) Pay: £20.75 per hour Contract: 3 months (temporary) Hours: 37 per week, Monday to Friday About the Role We're looking for a proactive and customer-focused Neighbourhood Housing Officer to support communities across the Plymouth, Cornwall and Exeter areas on a temporary basis. In this role, you'll be the key point of contact for residents, delivering a high-quality housing management service. From tenancy support to community engagement, you'll play an important role in maintaining safe, well-managed neighbourhoods. What You'll Be Doing Acting as the main contact for residents, handling enquiries and tenancy matters Carrying out tenancy sign-ups and property viewings Managing tenancy breaches and supporting safeguarding responsibilities Monitoring estate standards and ensuring a high-quality living environment Supporting resident engagement and community initiatives Working with internal teams and external partners to deliver services effectively What We're Looking For Experience in social housing, including tenancy and estate management CIH Level 4 qualification (or willingness to work towards) Strong communication and interpersonal skills Ability to manage a varied workload in a fast-paced environment A customer-focused approach with a commitment to service improvement Full UK driving licence and access to a vehicle Basic DBS required For more information call Carol on or Send CV directly to
May 08, 2026
Seasonal
Neighbourhood Housing Officer (Temporary) Location: Tolvaddon (covering Plymouth, Cornwall & Exeter patch) Pay: £20.75 per hour Contract: 3 months (temporary) Hours: 37 per week, Monday to Friday About the Role We're looking for a proactive and customer-focused Neighbourhood Housing Officer to support communities across the Plymouth, Cornwall and Exeter areas on a temporary basis. In this role, you'll be the key point of contact for residents, delivering a high-quality housing management service. From tenancy support to community engagement, you'll play an important role in maintaining safe, well-managed neighbourhoods. What You'll Be Doing Acting as the main contact for residents, handling enquiries and tenancy matters Carrying out tenancy sign-ups and property viewings Managing tenancy breaches and supporting safeguarding responsibilities Monitoring estate standards and ensuring a high-quality living environment Supporting resident engagement and community initiatives Working with internal teams and external partners to deliver services effectively What We're Looking For Experience in social housing, including tenancy and estate management CIH Level 4 qualification (or willingness to work towards) Strong communication and interpersonal skills Ability to manage a varied workload in a fast-paced environment A customer-focused approach with a commitment to service improvement Full UK driving licence and access to a vehicle Basic DBS required For more information call Carol on or Send CV directly to
An opportunity has arisen for an experiencedNeighbourhood Officer to join the housing management team of a local authority on a temporary basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across an area in Birmingham. You will play a key role in helping to reduce pressure on permanent team members by taking on a range of day-to-day housing management click apply for full job details
May 08, 2026
Contractor
An opportunity has arisen for an experiencedNeighbourhood Officer to join the housing management team of a local authority on a temporary basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across an area in Birmingham. You will play a key role in helping to reduce pressure on permanent team members by taking on a range of day-to-day housing management click apply for full job details
