My Local Government client is looking to recruit a Group Accountant, with a focused on technical accounting, to join the team on a permanent basis. Reporting into the Finance Manager your role will include: Support the Co-ordination of budgets, medium term financial plan, service plans & annual accounts closure in accordance with fixed timescales & processes for the whole of the council and at other times as required by clients. In accordance with agreed timetables/deadlines manage the accurate & timely completion of grant claims, government & other returns, publications & research to internal/external clients. Liaise with and provide financial advice & training to directors, heads of service and budget holders. On an ad-hoc basis be a member on tender evaluation & grant panels. To identify which bid offers the most economically advantageous proposal for the council based on the criteria specified in the relevant documentation and ensure the financial implications are fully understood at the outset. To immediately advise the Finance Manager/Business Partner, Head of Finance and/or Director of Finance on any issue that could affect the discharge of the statutory duties of the s151 officer. This is a permanent role with 1 day a week in the office. To be considered for the role you will need to ideally be a fully qualified accountant with previous local government experience. The salary on offer is circa 50,000.
May 02, 2026
Full time
My Local Government client is looking to recruit a Group Accountant, with a focused on technical accounting, to join the team on a permanent basis. Reporting into the Finance Manager your role will include: Support the Co-ordination of budgets, medium term financial plan, service plans & annual accounts closure in accordance with fixed timescales & processes for the whole of the council and at other times as required by clients. In accordance with agreed timetables/deadlines manage the accurate & timely completion of grant claims, government & other returns, publications & research to internal/external clients. Liaise with and provide financial advice & training to directors, heads of service and budget holders. On an ad-hoc basis be a member on tender evaluation & grant panels. To identify which bid offers the most economically advantageous proposal for the council based on the criteria specified in the relevant documentation and ensure the financial implications are fully understood at the outset. To immediately advise the Finance Manager/Business Partner, Head of Finance and/or Director of Finance on any issue that could affect the discharge of the statutory duties of the s151 officer. This is a permanent role with 1 day a week in the office. To be considered for the role you will need to ideally be a fully qualified accountant with previous local government experience. The salary on offer is circa 50,000.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
My Local Government client is looking to recruit a Group Accountant, with a focused on Capital, Tax and Treasury, to join the team on a permanent basis. Reporting into the Finance Manager your role will include: Support the Co-ordination of budgets, medium term financial plan, service plans & annual accounts closure in accordance with fixed timescales & processes for the whole of the council and at other times as required by clients. In accordance with agreed timetables/deadlines manage the accurate & timely completion of grant claims, government & other returns, publications & research to internal/external clients. Liaise with and provide financial advice & training to directors, heads of service and budget holders. On an ad-hoc basis be a member on tender evaluation & grant panels. To identify which bid offers the most economically advantageous proposal for the council based on the criteria specified in the relevant documentation and ensure the financial implications are fully understood at the outset. To immediately advise the Finance Manager/Business Partner, Head of Finance and/or Director of Finance on any issue that could affect the discharge of the statutory duties of the s151 officer. This is a permanent role with 1 day a week in the office. To be considered for the role you will need to ideally be a fully qualified accountant with previous local government experience. The salary on offer is circa 50,000.
May 02, 2026
Full time
My Local Government client is looking to recruit a Group Accountant, with a focused on Capital, Tax and Treasury, to join the team on a permanent basis. Reporting into the Finance Manager your role will include: Support the Co-ordination of budgets, medium term financial plan, service plans & annual accounts closure in accordance with fixed timescales & processes for the whole of the council and at other times as required by clients. In accordance with agreed timetables/deadlines manage the accurate & timely completion of grant claims, government & other returns, publications & research to internal/external clients. Liaise with and provide financial advice & training to directors, heads of service and budget holders. On an ad-hoc basis be a member on tender evaluation & grant panels. To identify which bid offers the most economically advantageous proposal for the council based on the criteria specified in the relevant documentation and ensure the financial implications are fully understood at the outset. To immediately advise the Finance Manager/Business Partner, Head of Finance and/or Director of Finance on any issue that could affect the discharge of the statutory duties of the s151 officer. This is a permanent role with 1 day a week in the office. To be considered for the role you will need to ideally be a fully qualified accountant with previous local government experience. The salary on offer is circa 50,000.
I am currently recruiting for a Financial Improvement Manager to work within a local authority. The role will be for 6 months at least and will be paying up to 700 p/day. Job Specification Provide day to day leadership of a Council-wide finance improvement programme focused around the priority themes identified, ensuring that the desired outcomes are delivered by working directly with workstream leads, the programme team, support services and staff to scope, initiate, design and direct improvement projects. Provide strategic and operational financial insight to the programme, establishing financial standards and ensuring a sound diagnostic understanding of issues in each workstream is established as the basis for the improvement plan Develop a sound financial culture across the organisation, working directly with managers and budget holders in setting the tone, direction, and framework to deliver improvement and change in financial management. Provide significant support to the Finance Improvement Lead, elected Members, Finance Leadership Team, programme and project boards, and wider stakeholders in the leadership and delivery of the programme, including the analysis of risks and opportunities and proposing recommendations and solutions to specific issues affecting the delivery of the programme outcomes. Provide significant support to the Finance Improvement Lead, elected Members, Finance Leadership Team, programme and project boards, and wider stakeholders in the leadership and delivery of the programme, including the analysis of risks and opportunities and proposing recommendations and solutions to specific issues affecting the delivery of the programme outcomes. To client and work closely with Transformation Programme staff such as the Transformation Programme Director, programme managers and project support officers supporting the delivery of the transformational aspects of the finance improvement programme To manage programme risks effectively, reporting them in line with the council's risk management framework. Provide advice, guidance, and intervention as appropriate to resolve all those issues escalated or requiring support and initiate corrective action to ensure minimal impact upon the programme and operational or strategic service delivery. Person Profile Accountancy qualification (CIPFA or equivalent). Extensive knowledge of best practice standards in local government financial management and good wider working knowledge of a variety of areas such as procurement, internal audit, council companies. The ability to draw on contacts and evidence from elsewhere to benchmark, identify professional and operational standards and know the art of the possible Used to working in a disciplined and methodical programme approach - systematic in nature and able to hold others to account to follow agreed processes and procedures Track record of successfully delivering service improvement and transformation in a local authority or public sector context If you are interested, please send me your CV
May 02, 2026
Contractor
I am currently recruiting for a Financial Improvement Manager to work within a local authority. The role will be for 6 months at least and will be paying up to 700 p/day. Job Specification Provide day to day leadership of a Council-wide finance improvement programme focused around the priority themes identified, ensuring that the desired outcomes are delivered by working directly with workstream leads, the programme team, support services and staff to scope, initiate, design and direct improvement projects. Provide strategic and operational financial insight to the programme, establishing financial standards and ensuring a sound diagnostic understanding of issues in each workstream is established as the basis for the improvement plan Develop a sound financial culture across the organisation, working directly with managers and budget holders in setting the tone, direction, and framework to deliver improvement and change in financial management. Provide significant support to the Finance Improvement Lead, elected Members, Finance Leadership Team, programme and project boards, and wider stakeholders in the leadership and delivery of the programme, including the analysis of risks and opportunities and proposing recommendations and solutions to specific issues affecting the delivery of the programme outcomes. Provide significant support to the Finance Improvement Lead, elected Members, Finance Leadership Team, programme and project boards, and wider stakeholders in the leadership and delivery of the programme, including the analysis of risks and opportunities and proposing recommendations and solutions to specific issues affecting the delivery of the programme outcomes. To client and work closely with Transformation Programme staff such as the Transformation Programme Director, programme managers and project support officers supporting the delivery of the transformational aspects of the finance improvement programme To manage programme risks effectively, reporting them in line with the council's risk management framework. Provide advice, guidance, and intervention as appropriate to resolve all those issues escalated or requiring support and initiate corrective action to ensure minimal impact upon the programme and operational or strategic service delivery. Person Profile Accountancy qualification (CIPFA or equivalent). Extensive knowledge of best practice standards in local government financial management and good wider working knowledge of a variety of areas such as procurement, internal audit, council companies. The ability to draw on contacts and evidence from elsewhere to benchmark, identify professional and operational standards and know the art of the possible Used to working in a disciplined and methodical programme approach - systematic in nature and able to hold others to account to follow agreed processes and procedures Track record of successfully delivering service improvement and transformation in a local authority or public sector context If you are interested, please send me your CV
Interim Strategic Director of Finance and Deputy Chief Executive (designated as Interim Section 151 Officer) Duration: This interim role is required to provide robust cover while we recruit to the permanent role. As such it is initially expected that this role should run for 3-4 months from mid July. Location: It is vital that candidates are aware that travel to the Isle of Wight on a regular basis (likely weekly) will be a requirement of this position Service Area: Finance Job Purpose: To provide strategic leadership and oversight of the councils finance function, ensuring financial stewardship, robust governance, financial resilience and value for money in all council activities. As the designated Section 151 officer, ensure the discharge of statutory responsibilities for the proper administration of the councils financial affairs, including pensions, as the council is a pension administering authority for its LGPS fund. Deputise for the chief executive, assuming full responsibilities of head of paid service in their absence, including organisational leadership and emergency decision making. To play a key role in the overall leadership of the organisation, working collaboratively with Members and partners and serving as an ambassador for the island while fostering a higher-performing, motivated and engaged workforce committed to service excellence. The candidate will need to lead on: financial policy, strategy and management all duties as the Council's statutory Section 151 Officer implementation of transformation and improvement plans management accounting and financial planning strategic procurement treasury management internal audit and risk assurance Local Government Pension Scheme Required skills include fully qualified CCAB accountant with substantial post qualification experience. sound understanding of the Local Government Act 1972, specifically Section 151, and financial regulations governing local authorities extensive experience of development and delivery of a medium-term financial strategy for a council with a gross budget exceeding 300m successfully delivery of balanced budgets despite funding reductions. able to support 'whole council transformation' to deliver significant efficiency savings. We need someone who can think commercially, innovatively and creatively about how funding is best deployed to support growth
May 02, 2026
Contractor
Interim Strategic Director of Finance and Deputy Chief Executive (designated as Interim Section 151 Officer) Duration: This interim role is required to provide robust cover while we recruit to the permanent role. As such it is initially expected that this role should run for 3-4 months from mid July. Location: It is vital that candidates are aware that travel to the Isle of Wight on a regular basis (likely weekly) will be a requirement of this position Service Area: Finance Job Purpose: To provide strategic leadership and oversight of the councils finance function, ensuring financial stewardship, robust governance, financial resilience and value for money in all council activities. As the designated Section 151 officer, ensure the discharge of statutory responsibilities for the proper administration of the councils financial affairs, including pensions, as the council is a pension administering authority for its LGPS fund. Deputise for the chief executive, assuming full responsibilities of head of paid service in their absence, including organisational leadership and emergency decision making. To play a key role in the overall leadership of the organisation, working collaboratively with Members and partners and serving as an ambassador for the island while fostering a higher-performing, motivated and engaged workforce committed to service excellence. The candidate will need to lead on: financial policy, strategy and management all duties as the Council's statutory Section 151 Officer implementation of transformation and improvement plans management accounting and financial planning strategic procurement treasury management internal audit and risk assurance Local Government Pension Scheme Required skills include fully qualified CCAB accountant with substantial post qualification experience. sound understanding of the Local Government Act 1972, specifically Section 151, and financial regulations governing local authorities extensive experience of development and delivery of a medium-term financial strategy for a council with a gross budget exceeding 300m successfully delivery of balanced budgets despite funding reductions. able to support 'whole council transformation' to deliver significant efficiency savings. We need someone who can think commercially, innovatively and creatively about how funding is best deployed to support growth
As a Customer Success Manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade's AI solutions deliver measurable business value-from cash acceleration to process optimization-driving renewals, expansion, and long-term partnership. What you'll be doing Own a portfolio of large, complex enterprise customers, engaging at CFO, Finance Director, Shared Services and Transformation Lead level. Act as a strategic O2C and Working Capital advisor, leveraging prior consulting experience to guide customers through business change. Translate AI-driven insights, predictive analytics and automation into clear financial and operational impact (DSO, cash-in, productivity, risk). Lead value-based success plans, defining ROI, KPIs and success metrics aligned to customer business objectives. Facilitate executive business reviews, customer innovation workshops and value realization sessions. Partner closely with Sales on renewals, upsell and expansion, contributing a strong commercial and value-led narrative. Serve as the voice of the customer, influencing Product and AI roadmap discussions based on enterprise use cases. Proactively identify adoption risks and growth opportunities using customer health data and AI insights. What you'll bring 7+ years of experience in a consulting, advisory, or transformation role within Order to Cash, Working Capital, or Finance Transformation. Proven experience working with enterprise clients in complex, multi-stakeholder environments. Strong understanding of O2C processes (Credit, Collections, Cash Application, Dispute Management) and working capital levers. Demonstrated ability to quantify business value and ROI for senior finance stakeholders. Business & consulting skills. Strong business acumen with the ability to connect technology to financial outcomes. Executive-level communication and storytelling skills (written, verbal, and presentation). Comfortable operating as a trusted advisor, challenging customers when needed. Experience managing multiple initiatives simultaneously in a fast-paced environment. Technology & AI mindset. Strong interest in AI, analytics and automation applied to finance processes. Ability to explain AI concepts (predictive scoring, prioritization, automation) in business terms, not technical jargon. Experience working with SaaS, data-driven or AI-enabled platforms preferred. Bachelor's or Master's degree in Finance, Business, Economics or related field. Willingness to travel occasionally to customer sites. Benefits & Location Office based in the heart of London city centre. Hybrid work model - a flexible mix of in-office and remote days. Great culture - active Social Club organizing regular team events and activities. Health & wellness - medical coverage, life insurance, and other wellness programs. Time off - competitive paid holidays plus public holidays. Career growth & compensation - competitive salary, equal opportunities, learning & mentorship programs, and advancement support. We're committed to providing a welcoming and inclusive experience for every candidate.
May 02, 2026
Full time
As a Customer Success Manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade's AI solutions deliver measurable business value-from cash acceleration to process optimization-driving renewals, expansion, and long-term partnership. What you'll be doing Own a portfolio of large, complex enterprise customers, engaging at CFO, Finance Director, Shared Services and Transformation Lead level. Act as a strategic O2C and Working Capital advisor, leveraging prior consulting experience to guide customers through business change. Translate AI-driven insights, predictive analytics and automation into clear financial and operational impact (DSO, cash-in, productivity, risk). Lead value-based success plans, defining ROI, KPIs and success metrics aligned to customer business objectives. Facilitate executive business reviews, customer innovation workshops and value realization sessions. Partner closely with Sales on renewals, upsell and expansion, contributing a strong commercial and value-led narrative. Serve as the voice of the customer, influencing Product and AI roadmap discussions based on enterprise use cases. Proactively identify adoption risks and growth opportunities using customer health data and AI insights. What you'll bring 7+ years of experience in a consulting, advisory, or transformation role within Order to Cash, Working Capital, or Finance Transformation. Proven experience working with enterprise clients in complex, multi-stakeholder environments. Strong understanding of O2C processes (Credit, Collections, Cash Application, Dispute Management) and working capital levers. Demonstrated ability to quantify business value and ROI for senior finance stakeholders. Business & consulting skills. Strong business acumen with the ability to connect technology to financial outcomes. Executive-level communication and storytelling skills (written, verbal, and presentation). Comfortable operating as a trusted advisor, challenging customers when needed. Experience managing multiple initiatives simultaneously in a fast-paced environment. Technology & AI mindset. Strong interest in AI, analytics and automation applied to finance processes. Ability to explain AI concepts (predictive scoring, prioritization, automation) in business terms, not technical jargon. Experience working with SaaS, data-driven or AI-enabled platforms preferred. Bachelor's or Master's degree in Finance, Business, Economics or related field. Willingness to travel occasionally to customer sites. Benefits & Location Office based in the heart of London city centre. Hybrid work model - a flexible mix of in-office and remote days. Great culture - active Social Club organizing regular team events and activities. Health & wellness - medical coverage, life insurance, and other wellness programs. Time off - competitive paid holidays plus public holidays. Career growth & compensation - competitive salary, equal opportunities, learning & mentorship programs, and advancement support. We're committed to providing a welcoming and inclusive experience for every candidate.
Arboricultural Manager Location: Telford, with travel to sites as required Salary: Up to 40,000 dependant on experience + car allowance Contract type: Full time, Permanent Working hours: 40 hours a week, Mon - Fri 08:00 - 16:00 About the role We are seeking an experienced Arboricultural Manager to oversee the delivery of our clients' Arboricultural services across Telford & surrounding areas, as well as several additional contracts. The successful candidate will lead our client's expanding, dedicated team to ensure high standards of tree care, health and safety, and client satisfaction, in line with Arboricultural Association Approved Contractor requirements. In this role, you will take full responsibility for the financial performance, quality, and safety of the Arboricultural division, ensuring the efficient delivery of existing contracts while focusing on business development. You'll also play a key role in driving growth across both the public and private sectors by building strong client relationships and working closely with the regional Managing Director. Key Responsibilities Oversee the day-to-day running of the Arboricultural department, including the yard and operational teams. Manage and coordinate a workforce of 23 staff, plus 1 Surveyor. Ensure all works are completed efficiently, safely, and to the highest professional standards. Oversee scheduling, resource allocation, operational planning & tree safety programmes. Developing tree strategies and ensuring compliance with UK legislation. Act as the primary point of contact for clients, attend regular client meetings and develop and maintain strong working relationships with clients and stakeholders. Develop business opportunities and maintain long-term client relationships, striving for growth within the business. Requirements Extensive experience in Arboricultural management or a similar supervisory role. Recognised Arboricultural qualification (e.g. Level 4 Certificate in Arboriculture or higher). Excellent knowledge of Arboricultural legislation, TPOs and planning procedures. Proven experience in managing trees in urban or commercial settings. Strong IT skills, including Excel, GIS and management software proficiency. Excellent communication, organisational, and leadership skills. Commitment to maintaining high standards of safety and professionalism. Full UK driving licence. Why join our client? As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive. What they offer Career development: Our client offers excellent career advancement and development opportunities through bespoke apprenticeship programmes, an extensive in-house training academy, as well as coaching and mentorship. Collaborative team environment: Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals. Meaningful impact: Contribute to projects that make a real difference within local communities and the environment. Competitive benefits package: Our client recognises and rewards hard work through a comprehensive benefits package designed to prioritise wellbeing, support life choices, and help in both good and challenging times. Benefits 25 days holiday prorated plus bank holidays. Family-friendly policies: Enhanced maternity and shared parental leave. Voluntary benefits: Discounts on retail, holidays, gym memberships, and more. Financial wellbeing support: Resources to manage your finances. Competitive pension scheme: Secure your future. Recognition schemes: Colleague of the month and annual awards. Volunteering policy: Two days per year to support a cause of your choice. Mental health support: Comprehensive resources and support. About our client Our client is Europe's largest provider of grounds maintenance services and landscape creation. In the UK alone, they are a community of over 3,000 passionate colleagues shaping the future of the green industry. Our client understands what it means to grow. With a history dating back to 1919 and a turnover of 250 million, they are more than just a company-they are a force for positive change. They offer a comprehensive range of services to create, maintain, and manage landscapes across the UK. Grow with us, and together we'll create a greener future for all.
May 02, 2026
Full time
Arboricultural Manager Location: Telford, with travel to sites as required Salary: Up to 40,000 dependant on experience + car allowance Contract type: Full time, Permanent Working hours: 40 hours a week, Mon - Fri 08:00 - 16:00 About the role We are seeking an experienced Arboricultural Manager to oversee the delivery of our clients' Arboricultural services across Telford & surrounding areas, as well as several additional contracts. The successful candidate will lead our client's expanding, dedicated team to ensure high standards of tree care, health and safety, and client satisfaction, in line with Arboricultural Association Approved Contractor requirements. In this role, you will take full responsibility for the financial performance, quality, and safety of the Arboricultural division, ensuring the efficient delivery of existing contracts while focusing on business development. You'll also play a key role in driving growth across both the public and private sectors by building strong client relationships and working closely with the regional Managing Director. Key Responsibilities Oversee the day-to-day running of the Arboricultural department, including the yard and operational teams. Manage and coordinate a workforce of 23 staff, plus 1 Surveyor. Ensure all works are completed efficiently, safely, and to the highest professional standards. Oversee scheduling, resource allocation, operational planning & tree safety programmes. Developing tree strategies and ensuring compliance with UK legislation. Act as the primary point of contact for clients, attend regular client meetings and develop and maintain strong working relationships with clients and stakeholders. Develop business opportunities and maintain long-term client relationships, striving for growth within the business. Requirements Extensive experience in Arboricultural management or a similar supervisory role. Recognised Arboricultural qualification (e.g. Level 4 Certificate in Arboriculture or higher). Excellent knowledge of Arboricultural legislation, TPOs and planning procedures. Proven experience in managing trees in urban or commercial settings. Strong IT skills, including Excel, GIS and management software proficiency. Excellent communication, organisational, and leadership skills. Commitment to maintaining high standards of safety and professionalism. Full UK driving licence. Why join our client? As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive. What they offer Career development: Our client offers excellent career advancement and development opportunities through bespoke apprenticeship programmes, an extensive in-house training academy, as well as coaching and mentorship. Collaborative team environment: Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals. Meaningful impact: Contribute to projects that make a real difference within local communities and the environment. Competitive benefits package: Our client recognises and rewards hard work through a comprehensive benefits package designed to prioritise wellbeing, support life choices, and help in both good and challenging times. Benefits 25 days holiday prorated plus bank holidays. Family-friendly policies: Enhanced maternity and shared parental leave. Voluntary benefits: Discounts on retail, holidays, gym memberships, and more. Financial wellbeing support: Resources to manage your finances. Competitive pension scheme: Secure your future. Recognition schemes: Colleague of the month and annual awards. Volunteering policy: Two days per year to support a cause of your choice. Mental health support: Comprehensive resources and support. About our client Our client is Europe's largest provider of grounds maintenance services and landscape creation. In the UK alone, they are a community of over 3,000 passionate colleagues shaping the future of the green industry. Our client understands what it means to grow. With a history dating back to 1919 and a turnover of 250 million, they are more than just a company-they are a force for positive change. They offer a comprehensive range of services to create, maintain, and manage landscapes across the UK. Grow with us, and together we'll create a greener future for all.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
YOU DON T JUST OPEN DOORS: YOU OWN THE ROOM. Let s skip the clichés. This isn t a role for someone who hits targets. It s for someone who walks into a boardroom of senior partners and changes the temperature of the room. We re a globally backed, fast-scaling Legal Tech SaaS business transforming how mid-market and enterprise law firms run their firms - not just their cases. Our platform is mission-critical. Our growth is serious . And our next Senior Sales hire needs to be equally serious. The Mission Own and accelerate new business growth across London s law firm landscape - typically 50 to 300+ users. These are complex, consultative, multi-stakeholder sales. Managing Partners. COOs. IT Directors. Finance leads. Long cycles. High stakes. Significant deal values. You ll: • Drive full-cycle new business - from strategic prospecting to close • Run structured, disciplined qualification processes • Multi-thread across stakeholders with commercial intelligence • Forecast with accuracy and operate with total pipeline control • Close high-value SaaS deals that materially impact how firms operate This is hunting. Strategic hunting. Who You Are You combine presence with precision. The Art (the part you can t fake) • You command senior conversations without ego or noise • You re credible with partners, commercially sharp with operators • You simplify complex value without diluting it • You build trust quickly - and keep it • You don t pitch. • You lead conversations. The Science (the part that makes you consistent) • Pipeline is mathematics, not optimism • MEDDIC, SPICED, BANT - you have a framework and you use it • Your forecast is clean because your deals are qualified • Salesforce is a strategic tool, not an admin burden • You review your calls. You sharpen your craft. You hold yourself accountable You don t leave deals to chance. You engineer outcomes. What You ve Already Done • Closed complex, multi-stakeholder SaaS deals in mid-market or enterprise environments • Built new business from scratch, and enjoyed the chase • Managed long sales cycles with discipline and structure • Delivered consistent revenue in high-value B2B sales • Legal Tech experience is a strong advantage. • Elite SaaS performance from another vertical? We re listening. What You Get • £90,000 £110,000 Base • £180,000 £220,000 OTE - uncapped and genuinely achievable • Full Benefits Package But more importantly: • A defined London patch with real autonomy • Leadership that trusts high performers • A product with genuine traction and market credibility • A platform you ll be proud to sell • A culture that values craft, preparation and performance You ll be stretched. You ll be supported. You ll be expected to perform. The Real Question Are you a student of sales not just a participant? Do you analyse your pipeline like a CFO? Do you debrief your own calls? Do you read, refine and continuously sharpen your edge? If you ve read this and felt recognised, not intimidated - then you already know this isn t just another £220K OTE role. This is a seat at the table of a business scaling hard, winning serious deals, and expecting its senior sellers to operate at partner level. If you have the presence, the discipline, and the track record to back it up, we want to speak with you. Step forward. Own the room. Apply now - and show us how you sell . Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 02, 2026
Full time
YOU DON T JUST OPEN DOORS: YOU OWN THE ROOM. Let s skip the clichés. This isn t a role for someone who hits targets. It s for someone who walks into a boardroom of senior partners and changes the temperature of the room. We re a globally backed, fast-scaling Legal Tech SaaS business transforming how mid-market and enterprise law firms run their firms - not just their cases. Our platform is mission-critical. Our growth is serious . And our next Senior Sales hire needs to be equally serious. The Mission Own and accelerate new business growth across London s law firm landscape - typically 50 to 300+ users. These are complex, consultative, multi-stakeholder sales. Managing Partners. COOs. IT Directors. Finance leads. Long cycles. High stakes. Significant deal values. You ll: • Drive full-cycle new business - from strategic prospecting to close • Run structured, disciplined qualification processes • Multi-thread across stakeholders with commercial intelligence • Forecast with accuracy and operate with total pipeline control • Close high-value SaaS deals that materially impact how firms operate This is hunting. Strategic hunting. Who You Are You combine presence with precision. The Art (the part you can t fake) • You command senior conversations without ego or noise • You re credible with partners, commercially sharp with operators • You simplify complex value without diluting it • You build trust quickly - and keep it • You don t pitch. • You lead conversations. The Science (the part that makes you consistent) • Pipeline is mathematics, not optimism • MEDDIC, SPICED, BANT - you have a framework and you use it • Your forecast is clean because your deals are qualified • Salesforce is a strategic tool, not an admin burden • You review your calls. You sharpen your craft. You hold yourself accountable You don t leave deals to chance. You engineer outcomes. What You ve Already Done • Closed complex, multi-stakeholder SaaS deals in mid-market or enterprise environments • Built new business from scratch, and enjoyed the chase • Managed long sales cycles with discipline and structure • Delivered consistent revenue in high-value B2B sales • Legal Tech experience is a strong advantage. • Elite SaaS performance from another vertical? We re listening. What You Get • £90,000 £110,000 Base • £180,000 £220,000 OTE - uncapped and genuinely achievable • Full Benefits Package But more importantly: • A defined London patch with real autonomy • Leadership that trusts high performers • A product with genuine traction and market credibility • A platform you ll be proud to sell • A culture that values craft, preparation and performance You ll be stretched. You ll be supported. You ll be expected to perform. The Real Question Are you a student of sales not just a participant? Do you analyse your pipeline like a CFO? Do you debrief your own calls? Do you read, refine and continuously sharpen your edge? If you ve read this and felt recognised, not intimidated - then you already know this isn t just another £220K OTE role. This is a seat at the table of a business scaling hard, winning serious deals, and expecting its senior sellers to operate at partner level. If you have the presence, the discipline, and the track record to back it up, we want to speak with you. Step forward. Own the room. Apply now - and show us how you sell . Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Director of Revenue Operations / Manchester / Up to £95,000 + Benefits Are you a systems architect with a passion for building scalable revenue engines? As the Director of Revenue Operations, you will be the lead architect of the commercial systems underpinning our client s growth across the continent. This is a hands-on transformation role. You will design, implement, and run the operating cadence, data structures, and tooling that enable the Sales and Customer Success teams to perform at an elite level. Our client is looking for a leader who can standardise without slowing down, introducing rigor through smart data and automation (including AI) to make the complex feel simple. What's on offer? Competitive basic salary or between £80,000 - £95,000 dependent on experience. 37.5 hours per week. Fantastic work-life balance, hybrid working. Company pension, life assurance scheme and a generous holiday allowance of 25 days plus bank holidays. Holiday purchase scheme, the ability to add an additional 5 days of annual leave per year. Employee discount platform, and companywide incentives schemes. Great working environment with progression opportunities. Key Responsibilities of the Director of Revenue Operations role: You will own the end-to-end commercial operating system across the full customer lifecycle. Define Go-To-Market (GTM) standards, lifecycle stages, and SLAs. Lead revenue planning, forecasting, and quota-setting in partnership with Finance. Own the pricing execution layer, including rate cards, discount governance, and the Deal Desk function for strategic opportunities. Establish the "single source of truth" for performance. Shift leadership from anecdotes to data-driven insights regarding conversion, churn, and market trends. Build a high-performance onboarding and learning engine. Translate product and pricing strategy into executable playbooks that reduce "time-to-ramp." Drive CRM hygiene and lead the integration of AI-enabled capabilities to reduce administrative burden and improve lead scoring/forecasting. Improve forecast accuracy and pipeline coverage. Lower cost-to-sell while increasing output per rep. Embed a common methodology and margin-accountable pricing across all European markets. Build documented, repeatable processes that support future expansion. Skills and Experience Required: Experience in Revenue, Sales, or Commercial Operations, ideally within a complex B2B multi-country environment. Deep expertise in CRM/RevTech, forecasting, and commercial pricing (Deal Desk). A cross-functional leader capable of aligning Sales, Marketing, Finance, and Product. A track record of using automation and AI to drive commercial productivity. An understanding of macro technology shifts and their impact on commercial strategy. Experience within the B2B technology or enterprise software sector (SaaS). Background in GTM transformation or matrixed international organisations. What s next? If you re ready to join a global organisation, and take pride in building simple systems that deliver outsized commercial impact, we want to hear from you.
May 02, 2026
Full time
Director of Revenue Operations / Manchester / Up to £95,000 + Benefits Are you a systems architect with a passion for building scalable revenue engines? As the Director of Revenue Operations, you will be the lead architect of the commercial systems underpinning our client s growth across the continent. This is a hands-on transformation role. You will design, implement, and run the operating cadence, data structures, and tooling that enable the Sales and Customer Success teams to perform at an elite level. Our client is looking for a leader who can standardise without slowing down, introducing rigor through smart data and automation (including AI) to make the complex feel simple. What's on offer? Competitive basic salary or between £80,000 - £95,000 dependent on experience. 37.5 hours per week. Fantastic work-life balance, hybrid working. Company pension, life assurance scheme and a generous holiday allowance of 25 days plus bank holidays. Holiday purchase scheme, the ability to add an additional 5 days of annual leave per year. Employee discount platform, and companywide incentives schemes. Great working environment with progression opportunities. Key Responsibilities of the Director of Revenue Operations role: You will own the end-to-end commercial operating system across the full customer lifecycle. Define Go-To-Market (GTM) standards, lifecycle stages, and SLAs. Lead revenue planning, forecasting, and quota-setting in partnership with Finance. Own the pricing execution layer, including rate cards, discount governance, and the Deal Desk function for strategic opportunities. Establish the "single source of truth" for performance. Shift leadership from anecdotes to data-driven insights regarding conversion, churn, and market trends. Build a high-performance onboarding and learning engine. Translate product and pricing strategy into executable playbooks that reduce "time-to-ramp." Drive CRM hygiene and lead the integration of AI-enabled capabilities to reduce administrative burden and improve lead scoring/forecasting. Improve forecast accuracy and pipeline coverage. Lower cost-to-sell while increasing output per rep. Embed a common methodology and margin-accountable pricing across all European markets. Build documented, repeatable processes that support future expansion. Skills and Experience Required: Experience in Revenue, Sales, or Commercial Operations, ideally within a complex B2B multi-country environment. Deep expertise in CRM/RevTech, forecasting, and commercial pricing (Deal Desk). A cross-functional leader capable of aligning Sales, Marketing, Finance, and Product. A track record of using automation and AI to drive commercial productivity. An understanding of macro technology shifts and their impact on commercial strategy. Experience within the B2B technology or enterprise software sector (SaaS). Background in GTM transformation or matrixed international organisations. What s next? If you re ready to join a global organisation, and take pride in building simple systems that deliver outsized commercial impact, we want to hear from you.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Senior Catastrophe Research Analyst page is loaded Senior Catastrophe Research Analystremote type: Hybridlocations: Londonposted on: Posted Yesterdayjob requisition id: R Job Type: Permanent Build a brilliant future with Hiscox Senior Catastrophe Research Analyst Reporting to the Director of Underwriting Risk, Hiscox Re London based with Hybrid working Role Overview In this role you will be focused on Hiscox Re's Catastrophe Research efforts. You will lead and co-ordinate research projects on catastrophe risk, including vendor model validation, defining the Hiscox View of Risk for specific perils and regions. The role is embedded in the Hiscox Re Risk Analytics Team and you will work closely with the reinsurance underwriters, catastrophe modelling team, the Capital Partners team and have exposure to brokers, cedants and third-party investors. What you'll be doing in the role Lead and co-ordinate Hiscox Re's catastrophe research activities. Lead specific research projects that include: + defining and implementing the Hiscox View of Risk + validation of catastrophe vendor models, + leading research on catastrophe frequency and severity on specific regions and perils. Co-ordinate research projects and specific project work with reinsurance underwriting teams, Hiscox Group research and exposure management teams and other Hiscox business unit catastrophe managers. Present externally to brokers, cedants and Hiscox capital partners, confidently articulating our catastrophe management and View of Risk. Provide thought leadership on topics relating to natural catastrophes including climate change. Represent Hiscox Re internally at risk committees and exposure management groups. Own scientific and portfolio insight on active cat events and communicate this to Hiscox Re and Group leadership teams. Represent Hiscox Re at Industry events Establish and maintain connections with research institutions and academia Person specification Self-motivated, driven and able to lead, collaborate and gain the commitment of others Exemplary research skills, critical thinking and ability to make business judgements. A PhD or Masters degree in a related or scientific field. Knowledge of catastrophe reinsurance and ILS. Excellent technical knowledge of catastrophe modelling and exposure management. In depth knowledge of the main catastrophe vendor models including their strengths and weaknesses. Strong commercial acumen and strategic mindset. Excellent written and verbal communication skills for a range of expert/non-expert audiences. Strong technology skills including R, python, SQL. About Hiscox As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. Work with amazing people and be part of a unique culture locations: Londontime type: Full timeposted on: Posted 30+ Days AgoIf you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.
May 02, 2026
Full time
Senior Catastrophe Research Analyst page is loaded Senior Catastrophe Research Analystremote type: Hybridlocations: Londonposted on: Posted Yesterdayjob requisition id: R Job Type: Permanent Build a brilliant future with Hiscox Senior Catastrophe Research Analyst Reporting to the Director of Underwriting Risk, Hiscox Re London based with Hybrid working Role Overview In this role you will be focused on Hiscox Re's Catastrophe Research efforts. You will lead and co-ordinate research projects on catastrophe risk, including vendor model validation, defining the Hiscox View of Risk for specific perils and regions. The role is embedded in the Hiscox Re Risk Analytics Team and you will work closely with the reinsurance underwriters, catastrophe modelling team, the Capital Partners team and have exposure to brokers, cedants and third-party investors. What you'll be doing in the role Lead and co-ordinate Hiscox Re's catastrophe research activities. Lead specific research projects that include: + defining and implementing the Hiscox View of Risk + validation of catastrophe vendor models, + leading research on catastrophe frequency and severity on specific regions and perils. Co-ordinate research projects and specific project work with reinsurance underwriting teams, Hiscox Group research and exposure management teams and other Hiscox business unit catastrophe managers. Present externally to brokers, cedants and Hiscox capital partners, confidently articulating our catastrophe management and View of Risk. Provide thought leadership on topics relating to natural catastrophes including climate change. Represent Hiscox Re internally at risk committees and exposure management groups. Own scientific and portfolio insight on active cat events and communicate this to Hiscox Re and Group leadership teams. Represent Hiscox Re at Industry events Establish and maintain connections with research institutions and academia Person specification Self-motivated, driven and able to lead, collaborate and gain the commitment of others Exemplary research skills, critical thinking and ability to make business judgements. A PhD or Masters degree in a related or scientific field. Knowledge of catastrophe reinsurance and ILS. Excellent technical knowledge of catastrophe modelling and exposure management. In depth knowledge of the main catastrophe vendor models including their strengths and weaknesses. Strong commercial acumen and strategic mindset. Excellent written and verbal communication skills for a range of expert/non-expert audiences. Strong technology skills including R, python, SQL. About Hiscox As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. Work with amazing people and be part of a unique culture locations: Londontime type: Full timeposted on: Posted 30+ Days AgoIf you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.
Ecology Leader York A leading non-corporate, multi-disciplinary consultancy who specialise in Environment led Planning and Design are seeking an experienced Ecology professional for a leading role, ideally based out of York. Depending on experience and attributes, the role can be at Principal Consultant, Technical Director or Regional Director Mid sized with strong growth plans, they work on projects at all scales within town, semi-rural and rural contexts, across a variety of sectors that includes residential, historic sites and estates, renewable energy, infrastructure and mixed-use commercial developments. Irrespective of title, you will play a key leadership role within our Ecology team. You will be strategic, be client-facing, responsible for leading regional delivery, driving business growth, and providing technical direction across a diverse project portfolio. This role is ideal for an established leader looking to shape and grow an ecology team, influence project outcomes at a strategic level, and contribute to the continued success of a multidisciplinary consultancy. If successful, you will: Lead the northern ecology team, providing mentorship, technical oversight and strategic direction Act as a technical authority across key disciplines including EcIA, HRA, and Biodiversity Net Gain (BNG) Oversee and deliver high-quality ecological input into complex, multidisciplinary projects Manage client relationships, acting as a trusted advisor and identifying opportunities for growth Provide expert witness support where required, including Public Inquiries and Hearings Lead on project delivery, ensuring quality, programme and financial targets are met Support bid preparation, tendering and framework opportunities Collaborate across disciplines to deliver integrated, innovative solutions Contribute to the development of new services, technical standards and best practice Represent the company at industry events, strengthening brand and market presence Essential Requirements Degree (or equivalent) in Ecology, Environmental Science or a related discipline Extensive experience in ecological consultancy, including leadership or senior management roles Proven track record in delivering large-scale and complex projects (e.g. infrastructure, energy, or major residential schemes) Strong technical expertise in: Ecological Impact Assessment (EcIA) Habitat Regulations Assessment (HRA) Biodiversity Net Gain (BNG) Demonstrable experience in managing teams, resources and project finances Experience acting in a client-facing role, with strong relationship management skills Excellent report writing and technical review capabilities Sound knowledge of UK planning policy, legislation and best practice Full membership of a relevant professional body (e.g. CIEEM) Full UK driving licence and willingness to travel With an excellent remuneration and benefits package, this is certainly an opportunity to be considered. It has to be worth an initial conversation at least.
May 02, 2026
Full time
Ecology Leader York A leading non-corporate, multi-disciplinary consultancy who specialise in Environment led Planning and Design are seeking an experienced Ecology professional for a leading role, ideally based out of York. Depending on experience and attributes, the role can be at Principal Consultant, Technical Director or Regional Director Mid sized with strong growth plans, they work on projects at all scales within town, semi-rural and rural contexts, across a variety of sectors that includes residential, historic sites and estates, renewable energy, infrastructure and mixed-use commercial developments. Irrespective of title, you will play a key leadership role within our Ecology team. You will be strategic, be client-facing, responsible for leading regional delivery, driving business growth, and providing technical direction across a diverse project portfolio. This role is ideal for an established leader looking to shape and grow an ecology team, influence project outcomes at a strategic level, and contribute to the continued success of a multidisciplinary consultancy. If successful, you will: Lead the northern ecology team, providing mentorship, technical oversight and strategic direction Act as a technical authority across key disciplines including EcIA, HRA, and Biodiversity Net Gain (BNG) Oversee and deliver high-quality ecological input into complex, multidisciplinary projects Manage client relationships, acting as a trusted advisor and identifying opportunities for growth Provide expert witness support where required, including Public Inquiries and Hearings Lead on project delivery, ensuring quality, programme and financial targets are met Support bid preparation, tendering and framework opportunities Collaborate across disciplines to deliver integrated, innovative solutions Contribute to the development of new services, technical standards and best practice Represent the company at industry events, strengthening brand and market presence Essential Requirements Degree (or equivalent) in Ecology, Environmental Science or a related discipline Extensive experience in ecological consultancy, including leadership or senior management roles Proven track record in delivering large-scale and complex projects (e.g. infrastructure, energy, or major residential schemes) Strong technical expertise in: Ecological Impact Assessment (EcIA) Habitat Regulations Assessment (HRA) Biodiversity Net Gain (BNG) Demonstrable experience in managing teams, resources and project finances Experience acting in a client-facing role, with strong relationship management skills Excellent report writing and technical review capabilities Sound knowledge of UK planning policy, legislation and best practice Full membership of a relevant professional body (e.g. CIEEM) Full UK driving licence and willingness to travel With an excellent remuneration and benefits package, this is certainly an opportunity to be considered. It has to be worth an initial conversation at least.
A creative design company based in South West London, delivering super-scale projects for some of the world's most ambitious private clients are looking to hire an FP&A Business Partner. They are seeking a commercially-minded and proactive professional to join their Finance team. Reporting directly to the Commercial Director and CFO, this is a highly visible role with significant exposure across the wider business. Key Responsibilities are across two main areas: 1. Project Management Partner closely with the Commercial Director to improve project financial performance and resource management, with a primary focus on the Architecture studio. Attend commercial and progress meetings with Commercial Director, supporting preparation work and follow-up actions. Act as a business partner to design directors and project leaders, helping them interpret financial data and use insights and challenge to drive better project outcomes. Mentor junior team members, fostering a high-performance culture. Support the transformation of FP&A systems, reporting, and processes, using technology and AI to improve efficiency, accuracy, and alignment with business needs. Review and amend project resource allocation, prepare margin reports and recommend monthly project revenue recognition. Oversee timesheets administration and billing processes. Manage contractor appointments and address any freelance needs across the Business. Evaluate new business opportunities and review contractual deliverables. 2. CFO Support Build a close working relationship with the CFO, acting as a trusted commercial sounding board on strategic initiatives. Assist with periodic and ad hoc financial analysis (including board and timesheet reporting, dashboarding and drafting presentations). Required Skills and Experience ACA, ACCA, or CIMA qualified accountant preferred. Experience in FP&A/ commercial finance roles, ideally in a project-based, professional services environment. Analytical mindset with strong excel and modelling capability, along with the ability to translate data into clear, actionable insights. Ability to work with, influence and build relationships with stakeholders at all levels. A change-oriented mindset, embracing continuous improvement. Demonstrable experience improving financial systems, reporting tools and processes, including exposure to PowerBI or similar BI/ reporting tools. Desire to progress, with this role offering promotion opportunities and a direct pathway to management level. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
May 02, 2026
Full time
A creative design company based in South West London, delivering super-scale projects for some of the world's most ambitious private clients are looking to hire an FP&A Business Partner. They are seeking a commercially-minded and proactive professional to join their Finance team. Reporting directly to the Commercial Director and CFO, this is a highly visible role with significant exposure across the wider business. Key Responsibilities are across two main areas: 1. Project Management Partner closely with the Commercial Director to improve project financial performance and resource management, with a primary focus on the Architecture studio. Attend commercial and progress meetings with Commercial Director, supporting preparation work and follow-up actions. Act as a business partner to design directors and project leaders, helping them interpret financial data and use insights and challenge to drive better project outcomes. Mentor junior team members, fostering a high-performance culture. Support the transformation of FP&A systems, reporting, and processes, using technology and AI to improve efficiency, accuracy, and alignment with business needs. Review and amend project resource allocation, prepare margin reports and recommend monthly project revenue recognition. Oversee timesheets administration and billing processes. Manage contractor appointments and address any freelance needs across the Business. Evaluate new business opportunities and review contractual deliverables. 2. CFO Support Build a close working relationship with the CFO, acting as a trusted commercial sounding board on strategic initiatives. Assist with periodic and ad hoc financial analysis (including board and timesheet reporting, dashboarding and drafting presentations). Required Skills and Experience ACA, ACCA, or CIMA qualified accountant preferred. Experience in FP&A/ commercial finance roles, ideally in a project-based, professional services environment. Analytical mindset with strong excel and modelling capability, along with the ability to translate data into clear, actionable insights. Ability to work with, influence and build relationships with stakeholders at all levels. A change-oriented mindset, embracing continuous improvement. Demonstrable experience improving financial systems, reporting tools and processes, including exposure to PowerBI or similar BI/ reporting tools. Desire to progress, with this role offering promotion opportunities and a direct pathway to management level. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Help end avoidable blindness worldwide Right now, 1.1 billion people are living with vision loss - yet the vast majority of this is preventable or treatable. Behind every statistic is a child missing out on education, a parent unable to work, a community held back. At Orbis UK, we are part of a global organisation that trains eye care professionals, delivers life-changing treatments, and invests in innovative solutions - from our Flying Eye Hospital to global telehealth platform -so that no one is needlessly blind. In 2025, the UK team raised £7.1m. These funds supported 18 projects across 8 countries. With these funds we delivered 9,908 training sessions for health workers, enabled 469,287 eye screenings, 37,378 treatments and delivered 2.5m doses of antibiotics to tackle trachoma. The organisation s ambition is to grow our income to £10 million per year within the next five years. To achieve our next phase of growth and impact, we are looking for a Director of Finance & Operations who shares their ambition to expand access to eye care in the countries where it is needed most. Why this role matters As part of the senior leadership team, you will ensure Orbis UK is financially strong, operationally effective, and ready to expand our reach. Your leadership will directly support programmes that restore sight, train clinicians, and strengthen health systems in the communities where we work. Your impact You will: Ensure every pound is used effectively to maximise Orbis UK s life-changing impact Provide the financial insight that shapes strategic decisions Lead the teams that ensure the smooth running of the organisation - finance, HR, IT, and operations Strengthen governance, accountability, and sustainability as the organisation grows Partner with colleagues in the UK and internationally to deliver lasting change Who we re looking for You are more than technically excellent - you are purpose-driven. You ll bring: A professional accounting qualification (ACA, ACCA, CIMA or CIPFA) Experience leading finance in a complex organisation, ideally with charity or public sector exposure The ability to translate financial insight into clear, strategic direction A collaborative leadership style and confidence working with senior stakeholders A genuine commitment to global equity and social impact Join us Orbis is not a large organisation; it depends more than most on the value added by the individual. If you believe you can bring not only strong professional skills, but also the personal qualities, commitment to our charitable aims, and collaborative spirit that make a meaningful difference in a small team like ours, we would love to hear from you strongly encourage you to apply. Recruitment timetable Application deadline Sunday 17th May, midnight Shortlisting Wednesday 27th May First stage interviews w/c 1st June Final interviews w/c 8th June To apply, send your CV and cover letter via the link by Sunday 17th May, midnight. For an informal conversation about the role, please reach out to our exclusive recruitment partner, Bryony Thomas, via the Allen Lane agency website. We re committed to building a diverse and inclusive organisation, and particularly welcome applications from people currently underrepresented at senior levels, including those from Black, Asian and minoritised ethnic backgrounds, and disabled or neurodivergent candidates. If you need any adjustments during the recruitment process or in the role itself, we ll work with you to make that happen.
May 02, 2026
Full time
Help end avoidable blindness worldwide Right now, 1.1 billion people are living with vision loss - yet the vast majority of this is preventable or treatable. Behind every statistic is a child missing out on education, a parent unable to work, a community held back. At Orbis UK, we are part of a global organisation that trains eye care professionals, delivers life-changing treatments, and invests in innovative solutions - from our Flying Eye Hospital to global telehealth platform -so that no one is needlessly blind. In 2025, the UK team raised £7.1m. These funds supported 18 projects across 8 countries. With these funds we delivered 9,908 training sessions for health workers, enabled 469,287 eye screenings, 37,378 treatments and delivered 2.5m doses of antibiotics to tackle trachoma. The organisation s ambition is to grow our income to £10 million per year within the next five years. To achieve our next phase of growth and impact, we are looking for a Director of Finance & Operations who shares their ambition to expand access to eye care in the countries where it is needed most. Why this role matters As part of the senior leadership team, you will ensure Orbis UK is financially strong, operationally effective, and ready to expand our reach. Your leadership will directly support programmes that restore sight, train clinicians, and strengthen health systems in the communities where we work. Your impact You will: Ensure every pound is used effectively to maximise Orbis UK s life-changing impact Provide the financial insight that shapes strategic decisions Lead the teams that ensure the smooth running of the organisation - finance, HR, IT, and operations Strengthen governance, accountability, and sustainability as the organisation grows Partner with colleagues in the UK and internationally to deliver lasting change Who we re looking for You are more than technically excellent - you are purpose-driven. You ll bring: A professional accounting qualification (ACA, ACCA, CIMA or CIPFA) Experience leading finance in a complex organisation, ideally with charity or public sector exposure The ability to translate financial insight into clear, strategic direction A collaborative leadership style and confidence working with senior stakeholders A genuine commitment to global equity and social impact Join us Orbis is not a large organisation; it depends more than most on the value added by the individual. If you believe you can bring not only strong professional skills, but also the personal qualities, commitment to our charitable aims, and collaborative spirit that make a meaningful difference in a small team like ours, we would love to hear from you strongly encourage you to apply. Recruitment timetable Application deadline Sunday 17th May, midnight Shortlisting Wednesday 27th May First stage interviews w/c 1st June Final interviews w/c 8th June To apply, send your CV and cover letter via the link by Sunday 17th May, midnight. For an informal conversation about the role, please reach out to our exclusive recruitment partner, Bryony Thomas, via the Allen Lane agency website. We re committed to building a diverse and inclusive organisation, and particularly welcome applications from people currently underrepresented at senior levels, including those from Black, Asian and minoritised ethnic backgrounds, and disabled or neurodivergent candidates. If you need any adjustments during the recruitment process or in the role itself, we ll work with you to make that happen.
Compliance Manager Location: Office based in Camelford, Cornwall Salary: £31,000 per annum, based on experience and qualification and will be reviewed based upon performance after a three month probationary period. Hours : 40 hours per week (full time) (40 hours per week) No sponsorship positions available The Training and Compliance Manager works under the supervision of the Registered Manager and is responsible to the Directors of the Company for ensuring that all staff are trained to the standards required by the regulators and the Directors and that all requirements of the regulators and Directors are adhered to. Key Responsibilities To oversee the trainers, ensure the quality of training meets the required standards. To maintain a training matrix to ensure all staff training is recorded in a timely way. To ensure that all managers are up to date with their PDT. To review the weekly reports from the RM to the Directors. To ensure, with the Systems Manager, that training is rostered correctly. To oversee the purchase of maintenance and equipment such as PPI. To conduct property (office) maintenance surveys quarterly and supervise repairs and renewals in accordance with HSE requirements. To ensure Serious Incident Reporting is conducted satisfactorily. To ensure that standards are achieved to maintain a CQC rating of Good or above. To ensure that standards are achieved to maintain a good QA report from the LA. To ensure compliance with HSE requirements. To supervise the GDPR Controller and Administrator. To review latest changes of legislation that affect the Company and advise the Directors and the Registered Manager (RM) of the requirements. To assess the compliance of the RM and Trainers and advise the Directors. To supervise the Trainers. To oversee the HR department and liaise with professional HR advisors. To conduct supervision of front-line staff in the workplace (in peoples homes) and complete reports which assess their performance and that of the trainers and managers accordingly. Skills and Qualifications Candidates will have Diploma Level 3 in Health and Social Care and, preferably a similar level of qualification in management. They will be able to demonstrate a familiarity with the legislation relating to the provision of domiciliary care and prove that they have experience in management in the care industry. Candidates must be prepared, in emergency, to cover for major staff absence where necessary. To Apply If you feel you are a suitable candidate and would like to work for Hartley Home Care, please do not hesitate to apply.
May 02, 2026
Full time
Compliance Manager Location: Office based in Camelford, Cornwall Salary: £31,000 per annum, based on experience and qualification and will be reviewed based upon performance after a three month probationary period. Hours : 40 hours per week (full time) (40 hours per week) No sponsorship positions available The Training and Compliance Manager works under the supervision of the Registered Manager and is responsible to the Directors of the Company for ensuring that all staff are trained to the standards required by the regulators and the Directors and that all requirements of the regulators and Directors are adhered to. Key Responsibilities To oversee the trainers, ensure the quality of training meets the required standards. To maintain a training matrix to ensure all staff training is recorded in a timely way. To ensure that all managers are up to date with their PDT. To review the weekly reports from the RM to the Directors. To ensure, with the Systems Manager, that training is rostered correctly. To oversee the purchase of maintenance and equipment such as PPI. To conduct property (office) maintenance surveys quarterly and supervise repairs and renewals in accordance with HSE requirements. To ensure Serious Incident Reporting is conducted satisfactorily. To ensure that standards are achieved to maintain a CQC rating of Good or above. To ensure that standards are achieved to maintain a good QA report from the LA. To ensure compliance with HSE requirements. To supervise the GDPR Controller and Administrator. To review latest changes of legislation that affect the Company and advise the Directors and the Registered Manager (RM) of the requirements. To assess the compliance of the RM and Trainers and advise the Directors. To supervise the Trainers. To oversee the HR department and liaise with professional HR advisors. To conduct supervision of front-line staff in the workplace (in peoples homes) and complete reports which assess their performance and that of the trainers and managers accordingly. Skills and Qualifications Candidates will have Diploma Level 3 in Health and Social Care and, preferably a similar level of qualification in management. They will be able to demonstrate a familiarity with the legislation relating to the provision of domiciliary care and prove that they have experience in management in the care industry. Candidates must be prepared, in emergency, to cover for major staff absence where necessary. To Apply If you feel you are a suitable candidate and would like to work for Hartley Home Care, please do not hesitate to apply.
Finance Business Partner Central Manchester (2 days in office) 60,000 - 65,000 Axon Moore are working exclusively with a SAAS business in central Manchester who are seeking a Finance Business Partner to join their team on a full time permanent basis. This would suit an individual with drive and ambition, and an ability to confidently build relationship with non-finance stakeholders across the business. Responsibilities include: Provide detailed performance reporting for board packs. Business partner with the Sales & Marketing Directors, providing insightful business analysis to aid commercial decision making Review and analyse divisional costs to support accuracy of accounts. This includes providing accurate commentary and investigation into variances Work with business leads to produce meaningful budgets and reforecasts. Analyse pricing, product profitability, and deal economics to support commercial decisions. Ensure weekly utilisation and WIP reports are delivered and provide direction/support on ways forward Build business cases and financial models for growth and investment opportunities. Ensure sales are correctly recorded and carry forward positions monitored and challenged. Ideal candidate: Experience partnering specifically with Marketing teams would be extremely advantageous Experience in Commercial Finance, FP&A, or Business Partnering Strong analytical and Excel / modelling skills Please apply for immediate consideration or contact Danny Kay at Axon Moore on (phone number removed).
May 02, 2026
Full time
Finance Business Partner Central Manchester (2 days in office) 60,000 - 65,000 Axon Moore are working exclusively with a SAAS business in central Manchester who are seeking a Finance Business Partner to join their team on a full time permanent basis. This would suit an individual with drive and ambition, and an ability to confidently build relationship with non-finance stakeholders across the business. Responsibilities include: Provide detailed performance reporting for board packs. Business partner with the Sales & Marketing Directors, providing insightful business analysis to aid commercial decision making Review and analyse divisional costs to support accuracy of accounts. This includes providing accurate commentary and investigation into variances Work with business leads to produce meaningful budgets and reforecasts. Analyse pricing, product profitability, and deal economics to support commercial decisions. Ensure weekly utilisation and WIP reports are delivered and provide direction/support on ways forward Build business cases and financial models for growth and investment opportunities. Ensure sales are correctly recorded and carry forward positions monitored and challenged. Ideal candidate: Experience partnering specifically with Marketing teams would be extremely advantageous Experience in Commercial Finance, FP&A, or Business Partnering Strong analytical and Excel / modelling skills Please apply for immediate consideration or contact Danny Kay at Axon Moore on (phone number removed).
Main Purpose and Scope of the Job Main point of contact and support for organisational corporate compliance and the efficient and effective management of Corporate Services activities including Members governance admin activities, Insurance compliance and renewals, Indian Liaison Office (ILO) compliance, and supporting portfolio compliance activities. Key Activities Corporate Services Lead the drafting, monitoring, implementation, and regular review of Corporate Services and IT policies. Act as the primary point of contact for all insurance matters, including compliance, administration, renewals, claims, travel insurance, and ad hoc queries. Ensure full compliance with ILO statutory requirements and other countries (e.g. Kenya) compliance as required. Governance Ensure governance activities (Members and FRC), are undertaken efficiently and effectively and prepare minutes of meetings. (May involve some international travel). Collate completed Conflicts of Interest & Confidentiality forms and summarise data for the Register, circulating it for meeting reports. Finance & Audit (Internal) Be the primary contact with BDO (Internal Auditors) and prepare, collate and provide all necessary requests for information. Review payments - Cheque signatory, authorised signatory and approval of certain invoices to delegated authority level. Due Diligence Support the Head of Legal Affairs by reviewing due diligence documentation from a corporate services and finance point of view to ensure risks (financial and/or reputational) are duly highlighted. Other Support staff and ensure the function s activities are delivered to the highest standard whilst optimising available resource utilisation. Support the Senior Director, Corporate Services & Finance. Qualifications / experience required (in order to successfully carry out the job role) A degree in a relevant field such as Business Administration, or Policy and Business Compliance. Experience of working in the charity sector (desirable). Experience of developing and maintaining policies. Experience managing compliance frameworks across multiple jurisdictions. Experience handling insurance claims and renewals. Experience of governance responsibilities & senior team interaction. Experience supporting internal or external audits. Strong written and verbal communication skills, with the ability to communicate complex corporate situations. Excel literate to a detailed level plus experience of other MS Office programmes and report writing.
May 02, 2026
Full time
Main Purpose and Scope of the Job Main point of contact and support for organisational corporate compliance and the efficient and effective management of Corporate Services activities including Members governance admin activities, Insurance compliance and renewals, Indian Liaison Office (ILO) compliance, and supporting portfolio compliance activities. Key Activities Corporate Services Lead the drafting, monitoring, implementation, and regular review of Corporate Services and IT policies. Act as the primary point of contact for all insurance matters, including compliance, administration, renewals, claims, travel insurance, and ad hoc queries. Ensure full compliance with ILO statutory requirements and other countries (e.g. Kenya) compliance as required. Governance Ensure governance activities (Members and FRC), are undertaken efficiently and effectively and prepare minutes of meetings. (May involve some international travel). Collate completed Conflicts of Interest & Confidentiality forms and summarise data for the Register, circulating it for meeting reports. Finance & Audit (Internal) Be the primary contact with BDO (Internal Auditors) and prepare, collate and provide all necessary requests for information. Review payments - Cheque signatory, authorised signatory and approval of certain invoices to delegated authority level. Due Diligence Support the Head of Legal Affairs by reviewing due diligence documentation from a corporate services and finance point of view to ensure risks (financial and/or reputational) are duly highlighted. Other Support staff and ensure the function s activities are delivered to the highest standard whilst optimising available resource utilisation. Support the Senior Director, Corporate Services & Finance. Qualifications / experience required (in order to successfully carry out the job role) A degree in a relevant field such as Business Administration, or Policy and Business Compliance. Experience of working in the charity sector (desirable). Experience of developing and maintaining policies. Experience managing compliance frameworks across multiple jurisdictions. Experience handling insurance claims and renewals. Experience of governance responsibilities & senior team interaction. Experience supporting internal or external audits. Strong written and verbal communication skills, with the ability to communicate complex corporate situations. Excel literate to a detailed level plus experience of other MS Office programmes and report writing.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Senior Dealership Accountant - Chiswick 55,000 - 60,000 Basic + Bonus + Company Car Location: Chiswick Automotive Industry Multi-Site Dealership Group OTE 60,000 - 65,000 Clear Route to Progression A leading and progressive automotive group is seeking a Senior Dealership Accountant to take financial ownership of a high-performing, multi-site dealership operation based in Chiswick. This is a fantastic opportunity to join a world-renowned brand with real scope for growth and promotion within the group. The Package Basic Salary: 55,000 - 60,000 (depending on experience) Bonus: Performance-based bonus structure Company Car: Tax-efficient vehicle scheme Benefits: Comprehensive package including pension, healthcare, and more On Target Earnings: 60,000 - 65,000 The Opportunity This senior role is ideal for a proactive and commercially minded accountant with proven experience managing the finances of multi-site car dealerships. You will act as a key business partner to operational leaders, driving performance, profitability, and compliance across your sites. You will be responsible for overseeing an accounts team of approximately 8 staff, ensuring the smooth running of all financial operations, including management accounts, forecasting, cash flow, and internal controls. Key Responsibilities Prepare accurate and timely monthly management accounts for multiple sites Provide detailed analysis and financial commentary to Divisional Finance Directors Lead and manage the accounts team (Purchase Ledger, Sales Ledger, Credit Control, Banking, etc.) Collaborate with senior leadership to drive financial performance and cost control Ensure strong financial controls are in place and cash flow is optimised Support budgeting, forecasting, capital appraisals, and group consolidations Deliver analytical support and reporting to evaluate business performance and profitability Involve in project-based work, investigative exercises, and ad hoc financial analysis About You Qualified by Experience, Part Qualified, or Fully Qualified (ACCA, CIMA, ACA) Demonstrable multi-site dealership accounting experience within the automotive industry Proficient in Kerridge, Pinnacle, or similar dealer management/accounting systems Strong technical accounting knowledge with exceptional attention to detail Effective leadership and people management skills with a collaborative approach Commercially astute with the ability to interpret and present financial data clearly Excellent interpersonal and communication skills Why Join This Group? Join a highly respected and expanding dealership group with national reach Work with a globally recognised automotive brand Enjoy a collaborative, supportive culture that rewards performance and initiative Real opportunities for career advancement and internal promotion Be part of a team that values innovation, accountability, and excellence Apply today or contact us for a confidential discussion about this opportunity.
May 02, 2026
Full time
Senior Dealership Accountant - Chiswick 55,000 - 60,000 Basic + Bonus + Company Car Location: Chiswick Automotive Industry Multi-Site Dealership Group OTE 60,000 - 65,000 Clear Route to Progression A leading and progressive automotive group is seeking a Senior Dealership Accountant to take financial ownership of a high-performing, multi-site dealership operation based in Chiswick. This is a fantastic opportunity to join a world-renowned brand with real scope for growth and promotion within the group. The Package Basic Salary: 55,000 - 60,000 (depending on experience) Bonus: Performance-based bonus structure Company Car: Tax-efficient vehicle scheme Benefits: Comprehensive package including pension, healthcare, and more On Target Earnings: 60,000 - 65,000 The Opportunity This senior role is ideal for a proactive and commercially minded accountant with proven experience managing the finances of multi-site car dealerships. You will act as a key business partner to operational leaders, driving performance, profitability, and compliance across your sites. You will be responsible for overseeing an accounts team of approximately 8 staff, ensuring the smooth running of all financial operations, including management accounts, forecasting, cash flow, and internal controls. Key Responsibilities Prepare accurate and timely monthly management accounts for multiple sites Provide detailed analysis and financial commentary to Divisional Finance Directors Lead and manage the accounts team (Purchase Ledger, Sales Ledger, Credit Control, Banking, etc.) Collaborate with senior leadership to drive financial performance and cost control Ensure strong financial controls are in place and cash flow is optimised Support budgeting, forecasting, capital appraisals, and group consolidations Deliver analytical support and reporting to evaluate business performance and profitability Involve in project-based work, investigative exercises, and ad hoc financial analysis About You Qualified by Experience, Part Qualified, or Fully Qualified (ACCA, CIMA, ACA) Demonstrable multi-site dealership accounting experience within the automotive industry Proficient in Kerridge, Pinnacle, or similar dealer management/accounting systems Strong technical accounting knowledge with exceptional attention to detail Effective leadership and people management skills with a collaborative approach Commercially astute with the ability to interpret and present financial data clearly Excellent interpersonal and communication skills Why Join This Group? Join a highly respected and expanding dealership group with national reach Work with a globally recognised automotive brand Enjoy a collaborative, supportive culture that rewards performance and initiative Real opportunities for career advancement and internal promotion Be part of a team that values innovation, accountability, and excellence Apply today or contact us for a confidential discussion about this opportunity.
