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SUMMARY OF THE POST: Supervise the provision of care and support provided on site at an Extra Care Scheme, ensuring that care/ Support staff undertake their duties with the sensitivity required to provide services in a way which will preserve the dignity, privacy, choice, independence, fulfilment and rights of Service Users and their carer/family members. To deputise at other schemes in the absence of other Senior Support Workers. Duties and Responsibilities: To maintain good communication and develop effective working relationships with all staff and customers on site at the Extra Care Scheme Liaise with other housing, health and social care professionals, benefits, welfare and advocacy agencies involved in the care and support of customers at the Extra Care Scheme as necessary or as directed To adhere to all of the Care Support policies and procedures To alert Extra Care Manager or Assistant Manager of any changes in the Service User s condition or circumstances To help manage the staff rota on a weekly basis, ensuring that sufficient staff are on site to fulfil the needs of all of our customers To partake in Needs Assessments, Risk assessments and Support Planning, identifying customers needs, goals and aspirations Participate in the delivery of the On Call rota of the service Where required, top deliver effective, outcome-based reabling care and support To monitor and measure the progress of attaining outcomes and reabling goals with our customers To partake in regular risk assessments, spot checks, staff reviews and PDR s. To ensure the implementation of an outcome focused, reabling ethos throughout the Extra Care scheme and that this is actualised in the day to day provision of care and support services To support the Extra Care Manager and Assistant Managers in the provision of Housing Related Support tasks, such as advising on welfare benefits, signposting, health maintenance and independence promotion. To support fully a thriving customer/ residents committee at the Extra Care Scheme as this will form the basis from which many activities and events will be organised. Ensure a safe as possible living environment for Service Users whilst respecting Service User s choice and rights To contribute to the protection of service users from abuse. Ensure the Service User is not put at risk as a result of Care/Support activities Work as part of a team and equally be able to work alone Attend supervision, training and staff meetings, as required Be available and willing to undertake any other tasks specified by line management relevant to the role and to the needs of the Service Users Willingness to help office staff in relation to recruitment, IE, literacy assessments, interviewing, etc. Auditing Care support documentation in relation to Mar Charts, Log Sheets, Review quality records, etc. Personal Attributes: Excellent communication skills. Good planning and organisational skills. Experience of financial management. Sound understanding of good care principles. Skills in assessment and care planning. Ability to cope with pressure. Even tempered and patient. Ability to cope with change. Ability to display empathy and warmth Key Competencies: To be able to plan, allocate and evaluate the workload of all staff To able to develop and maintain the quality control system. Risk assessing skills Needs assessment and support planning skills Contractual compliance To understand and implement legislation and regulations relevant to care and support staff and user groups. To be able to arrange the implementation of induction and other relevant training programmes, and to identify and provide for on-going training needs. To be able to establish and maintain effective working relationships. To be able to develop and maintain good assessment and review procedures within a reabling framework which become the foundation for appropriate care and support plans for all customers living within the Extra Care Scheme. To be able to ensure that appropriate kinds of reabling interventions take place to meet the user s needs and requirements. To liaise with other agencies involved with the Extra Care Scheme residents to ensure the provision of integrated services. To have a good working knowledge of Health and Safety.

Your new company Our client is a leading UK-based organisation who deliver a wide range of projects across the public and private sectors. With a strong reputation for quality, safety, and sustainability, the organisation operates across multiple divisions including construction, infrastructure delivery, housing, and regeneration. Known for its collaborative culture and commitment to innovation, the organisation continues to invest in digital transformation and data-driven decision-making to enhance operational performance and customer outcomes. Your new role The successful candidate will be joining a team of passionate and dedicated IT professionals. You will be an experienced Business Analyst with experience of business case development, end-to-end process mapping, requirement elicitation and solution identification. The right candidate will be competent in successfully building relationships and collaborating with business stakeholders to ensure smooth delivery of IT projects from concept into delivery. Key responsibilities Work with the business to develop good business cases, clear objectives, business requirements, definition of benefits and how they will be obtained. (outline business case and PID)Assist in the definition of project scope, objectives and prioritised requirements involving all relevant stakeholders and ensuring technical feasibility To help build business case proposals for budget approval Development of Functional and Non-Functional requirements Manage a diverse range of stakeholders across the business, ensuring business expectations are met Assist in the definition of project scope, objectives and prioritised requirements involving all relevant stakeholders and ensuring technical feasibility Assist the business/project team to develop project test strategies, test plans, ensure tests are completed in line with test plans and ensure test results are acceptable prior to proceeding to live deployment. Work on and support ad-hoc IT/Business related projects as required. Coordinate and collaborate with end users and IT staff to find solutions to problems identified Write and update user process guides & process maps Provide training and training materials where appropriate Applying curiosity about the industry, identifying possible digital solutions to increase work efficiency, quality or other outcomes Build strong relationships with project teams and business stakeholders To produce and maintain project documentation and adhere to project governance requirements What you'll get in return c 45,000 + benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Our client is a Christian charity who have been delivering support for vulnerable people since 1920. They provide specialist housing for women and young people experiencing homelessness, alongside residential care for older people, across the South and South West of England. They are now seeking an experienced Supported Housing Manager to oversee their small, specialist women's homelessness service in Reigate (19 beds/medium-needs). Please note, this is initially an interim role for 4 months (with potential of extension), starting as soon as possible. As Supported Housing Manager, you will support a small team of frontline staff in providing a high quality housing support service for vulnerable women. You will lead on ensuring that the project provides safe, trauma-informed, person-centred accommodation, overseeing the performance of the team, and ensuring quality assurance checks are completed and that improvements are identified and actioned. You will have responsibility for the oversight of all building maintenance and health and safety and will ensure that the service meets all regulatory and best practice requirements. To apply for this role, you will have demonstrable experience of managing supported housing services, or similar services, for vulnerable individuals. You will have experience of overseeing frontline workers and will have previous experience of managing operational budgets. Ultimately you will be enthusiastic, passionate and dedicated to leading a team to deliver the best quality of support for vulnerable homeless women. If you are interested, please apply with just your CV in the first instance (in Microsoft Word format). We are reviewing CVs on an ongoing basis, so it is highly recommended to apply as soon as possible. Please only apply if you have a current, enhanced DBS issued within the last year or registered to the online update service and are availability immediately or have no more than a 2 week notice period. Please note this is a full-time role, Monday-Friday per week (no weekend working) and will be hybrid-working (4 days onsite/1 day working from home).

Housing Management Officer / Housing Support Worker Blackburn 37.5 hours per week Rota across 8am - 4pm and 12 - 8pm, working one weekend in 6 Temporary with the potential to become permanent £16.00 - £18.00 per hour Our client Morgan Hunt is working with a leading Northwest charity who provide accommodation and support for vulnerable people at risk of homelessness in and across the Northwest. Support services are aimed at helping customers to develop the skills, knowledge and confidence they need to maintain a stable home and a structured lifestyle before assisting them in the process of securing or retaining permanent independent accommodation. This is a mixed, over 18 service in a hostel setting in Blackburn on a shift pattern of 8 - 4 or 12 - 8 working one weekend in 6, all on a rotation. The role - Housing Management Officer Deliver a proactive housing management service to customers, to enable customers to meet the conditions of their occupancy agreement, including monitoring rent and service charge payments and promptly dealing with any instances of anti-social behaviour by the customer or other breaches of occupancy. Support customers to maximise their income, claim housing benefit at sign-up and to promptly liaise with the Council's Housing Benefit Department/DWP regarding applications, overpayments, changes of circumstances or sanctions or benefit sanctions. Manage the rent accounts for customers across the service to ensure that current customer arrears and former customer arrears are kept to a minimum, including serving appropriate notices to customers where they consistently fail to make rent/service charge payment and their arrears are increasing. Keep void losses to a minimum by ensuring that swift action is taken to re-let void properties, including carrying out property inspections before and after the customer vacates the premises, ordering any repairs and replacement fixtures and fittings that are needed and arranging for the scheme cleaners to clean the property. Carry out sign-up procedures with new customers, ensuring that customers are given information on tenancy responsibilities and arrangements for reporting repairs. Support customers to proactively manage visitors to the premises and prevent antisocial or nuisance behaviour to other customers or neighbours. The candidate We would love to hear from people who have:- Good literacy and numeracy skills. Experience in delivering/supporting positive outcomes for clients through the delivery of effective resettlement and independence plans. Experience in providing housing management, housing related support, care and support, or housing advice in any of the following fields: housing management, supported housing, housing advice work, youth and community work or other work supporting homeless people. Ability to develop effective working relationships and rapport with clients and colleagues. Awareness and understanding of supported housing work, and the causes of homelessness. Ability to carry out robust support and housing management functions including liaising with landlords and contractors, and collection of rent and service charges where applicable. Confident with a positive, 'can do' attitude. To be considered for the role of Housing Management Officer, please apply today! Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Job Title: Contract Manager (Operations) Location: London (Hybrid working available; base at Clerkenwell) About the Role: We are seeking a highly capable Contract Manager (Operations) to strengthen the management, governance, and optimisation of operational contracts within a large, values-driven organisation. This is a high-impact role offering autonomy, visibility, and influence across a diverse housing portfolio. Reporting to the Head of Commercial Operations, you will lead the development and ongoing management of a robust contract management framework. This includes student, keyworker, market rent, co-operative, and short-life accommodation contracts. Your role will ensure contractual arrangements are effectively governed, performance-driven, and aligned with strategic objectives, while mitigating contractual, financial, legal, and reputational risks. As a trusted subject-matter expert, you will work closely with internal teams and external partners to embed clarity, accountability, and compliance. The role focuses on assurance and insight, including performance monitoring, audits, risk management, and evidence-based reporting to senior leaders and the Board. This position is ideal for someone comfortable operating in complex environments, leading through influence, and supporting executive-level decision-making while upholding core values of honesty, efficiency, accountability, respect, and trust. Key Responsibilities: Develop, implement, and maintain a comprehensive contract management framework for leases, management agreements, SLAs, and related contracts. Establish and operate governance and assurance structures for contractual performance, compliance, and risk. Provide expert guidance on contractual obligations to colleagues. Conduct audits and reviews to ensure compliance with legislation, regulation, and internal policies. Monitor provider performance against KPIs, service standards, and statutory requirements. Identify and address contractual and operational risks, leading corrective action plans. Manage relationships with partners, providers, local authorities, and internal stakeholders. Investigate and resolve contractual breaches, escalating where necessary. Lead contract variations, change control, and change-in-law activities, ensuring impacts are documented. Produce high-quality reports and insights for senior management, committees, and the Board. Drive continuous improvement in contract management processes, systems, and reporting. Requirements: Proven experience as a contract or governance professional, managing complex contractual arrangements. Strong assurance, compliance, and performance management capabilities. Ability to interpret contractual requirements and translate them into practical oversight. Analytical, influential, and credible, with the ability to challenge constructively and drive accountability. Comfortable leading without formal authority and working with multiple stakeholders. Experience in risk management, audits, and performance reporting. Ability to produce clear, evidence-based reports for senior leadership. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.

Your new company You'll be joining a respected residential construction contractor with a strong presence in the Whitehaven area. They specialise in delivering high-quality new-build housing developments and have a steady pipeline of work, creating opportunities for skilled tradespeople to support ongoing site progress. Your new role You'll be working as a freelance bricklayer on a busy new-build housing site in Whitehaven, carrying out brick and block work to a high standard as part of a wider build programme. The role starts immediately and is expected to run for 1-2 months, with the possibility of further work depending on project needs and performance. What you'll need to succeed Proven experience as a bricklayerValid CSCS cardOwn tools and PPEAbility to work independently and maintain consistent qualityReliability and availability to start ASAP What you'll get in return Competitive weekly payImmediate start1-2 months of steady workSupportive site team and organised workflowPotential for ongoing placements on future developments What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Account Manager Basic Salary £35k to £40k + £20k OTC (uncapped) & Benefits Location Hybrid/Surrey (3 days a week) Our client is an industry leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management, distribution and care. The Role: The Account Manager will be assigned a territory, which is typically 150 Accounts (plus the subsidiaries). The role is to retain the existing revenues in the account and find opportunities to cross sell and upsell the new portfolio of products. It will require high levels of energy, attention to detail and a desire to be successful. A person that embraces change and has a hands on approach. Key Responsibilities: Primarily office based the successful candidate will focus on retaining and growing their base of approx. 150 accounts. Protect the base understand each clients contract status, account health any potential churn risk and have a retention plan for each account. Prioritise high risk renewals, strategic renewals and top spending accounts, with a view to retain with inflation. Grow the base Driving new product uptake through whitespace analysis working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate the commercial offering Identify and communicate any churn risk immediately through relevant channels and plan a mitigation strategy. Overachieving the sales plan, with a key focus on forecast accuracy and generating new pipeline. Executing a sales methodology for growing key accounts, improving CSAT and maintain and updating Account development plans. Ability to analyse sales data from Salesforce CRM to accurately forecast, drive sales improvements and manage sales performance to achieving sales targets Delivering excellent bid and proposal responses with Executive summary and win themes Be an ambassador leading by example at every opportunity. Embrace new technologies to improve accuracy and efficiency such as AI agents Maintain a high level of accuracy though Salesforce record keeping, including opportunity management, pipeline generation, forecasting, leads and contacts maintenance. Candidate Description: A proven track record of managing a multi-disciplined sales in business services, managed services or a technology-enabled service environment. Previous experience in a regulatory environment or with a technology-enabled business service, experience in compliance or health & safety solutions would be considered desirable. Experience or understanding of a SaaS or subscription based service would be helpful. Demonstrable experience in customer retention, account management and acquisition to drive high growth performances through effective sales methodology. Disciplined, tenacious, proactive, considerate, positive, supportive, and adaptable A good communicator at all levels. Experience in managing clients through a CRM

Your new company You'll be joining a respected residential construction contractor with a strong presence in the Whitehaven area. They specialise in delivering high-quality new-build housing developments and have a steady pipeline of work, creating opportunities for skilled tradespeople to support ongoing site progress. Your new role You'll be working as a freelance bricklayer on a busy new-build housing site in Whitehaven, carrying out brick and block work to a high standard as part of a wider build programme. The role starts immediately and is expected to run for 1-2 months, with the possibility of further work depending on project needs and performance. What you'll need to succeed Proven experience as a bricklayerValid CSCS cardOwn tools and PPEAbility to work independently and maintain consistent qualityReliability and availability to start ASAP What you'll get in return Competitive weekly payImmediate start1-2 months of steady workSupportive site team and organised workflowPotential for ongoing placements on future developments What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Reporting to: Accommodation and Facilities Manager Location: Baca office, Loughborough, England. The role will require regular travel to other locations where Baca s services are delivered Hours: 37.5 hrs per week including some evening and weekend hours may be required Salary: £26,750 per annum Overall Purpose To provide maintenance support to the organisation, ensuring premises are maintained at a standard that will serve the mission of Baca. This will include properties across Loughborough and 2 office sites. Duties Responsibilities Organise and conduct required maintenance at all Baca sites. The below list is not exhaustive but some of the below skills will be required to fulfil the role; General Plumbing; bathroom and kitchen plumbing repairs, blocked toilets & sinks etc, Painting and Decorating, Basic carpentry skills, Meter Reading for electricity and gas meters, Fire Testing; routine testing of smoke and CO alarms. To become familiar and actively use the Baca s maintenance management system which aids the reactive and planned works across all sites. Communicating with contractors, residential workers and landlords as required, ensuring repairs and maintenance is conducted when planned. Administering quarterly checks, quarterly cleans, health and safety requirements and annual servicing such as: PAT testing and Gas safety on properties and reporting issues for follow up. Working alongside the Premises Manager, administer the Health & Safety checks on all Baca properties including the offices, to ensure regulatory requirements are met and associated paperwork is completed. Support in the setting-up and closing down of properties and rooms between moves. Administering the setup and set-down of rooms for young people moves between Baca properties, ensuring the rooms are ready for new young people. Ensuring the office and car parks are clean and tidy, ensuring visitor experience is positive, professional, welcoming, friendly and helpful. Assist the Premises Manager and Finance Manager with year-end Fixed Assets verification. Supporting with other administrative activities in line with the team needs. General: Play an active and supportive role within the organisation. Take ownership of files allocated, ensuring they are up to date and stored correctly. Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca s Confidentiality statement and Data Protection Policy. Embrace the Vision and Values of Baca and reflect this in working practice. Treat all staff and young people fairly and without prejudice, in line with Baca s Equality and Diversity policy. Be aware of the correct procedures for dealing with any suggested incidences of safeguarding concerns and to follow them, in line with Baca s Child, Vulnerable Adult Protection & Safeguarding Policy. Adhere to all Baca s policies and procedures. Personal Specification Baca is looking for someone who can help the organisation with the housing maintenance and day to day function of all properties it houses young people in and our offices. The successful applicant will be motivated and passionate about the work that Baca does and the young people in our care. They will be very organised and practical, able to get on with tasks that need doing on a day-to-day basis, managing a varied and busy workload. They will be very approachable and enjoy working on their own as well as part of a team and supporting others. The successful applicant will need access to transport as the role requires travel between the properties that Baca manages including the transportation of items to the properties. The successful applicant will have a personable style that is in line with Baca s vision and values. Someone who is supportive, approachable, responsible, reliable and personable. Qualifications/Knowledge/Experience Good knowledge/understanding of the building and maintenance process. A good awareness of general health and safety, especially regarding maintenance work. Ability to use computers well, with experience in Microsoft Office and on-line email systems. Experience of prioritising workload to meet competing deadlines. Advocate of customer care including experience of dealing with a range of client queries/concerns in a professional and understanding manner. Skills/Abilities Experienced in the use of hand tools and familiar working with timber, basic plumbing materials, furniture building, decorating and gardening. Excellent personal organisation with a high attention to detail. Ability to manage a number of tasks at any one time. Self-motivated to complete a varied workload. Working well as part of a team is essential. Good interpersonal skills and able to interact well with staff, contractors and visitors to the office and other properties. Ability to work to deadlines and respond in a flexible way to the changing demands of Baca s work. Other Expectations Appointment is subject to a satisfactory DBS check. Applicants to have a genuine concern for and commitment to asylum seekers/refugees, young people and UASCs in particular. Ability and commitment to work at all times within a framework of confidentiality and anti-discriminatory practice. Commitment to work within the aims, values and ethos of the organisation. Ability to have flexibility with working hours to facilitate occasional out of office hours access to accommodation for contractors. Holds a full, clean driving licence and has access to transport. How to Apply: If you are passionate about making a difference in the lives of young asylum seekers and meet the above criteria, we would love to hear from you. Join us in making a positive impact and helping young people build a brighter future! Applicants will be shortlisted and interviewed as and when applications are received. Please note: We do not offer sponsorship for this role.

Your new company This is an exciting opportunity to join a well-established and purpose-driven housing organisation committed to delivering high-quality neighbourhood services and improving the lives of its customers. With a strong focus on collaboration, respect, and continuous improvement, the organisation works closely with local partners to create safe, sustainable communities. Your new role As Localities Team Manager, you will lead and develop a team responsible for delivering responsive, customer-focused housing and neighbourhood services. Managing Neighbourhood Coordinators and Enforcement Case Coordinators, you will ensure the effective handling of tenancy management, safeguarding, and complex casework.You will play a key role in overseeing operational performance, supporting service delivery, and providing expert guidance on tenancy enforcement, anti-social behaviour, and safeguarding matters. Working closely with senior leadership, you will also contribute to service transformation, helping to implement new processes and drive continuous improvement.The role will involve: Leading, motivating, and developing a high-performing team. Managing complex and sensitive casework, including safeguarding concerns. Building strong partnerships with external agencies such as the police, social care, and health services. Representing the organisation at multi-agency meetings and deputising for senior management when required. Driving service improvements through data analysis, feedback, and process redesign. Ensuring consistent application of policies, procedures, and service standards. What you'll need to succeed To be successful in this role, you will bring strong experience within housing, neighbourhood management, or a related field, alongside proven leadership capability.You will also demonstrate: Sound knowledge of housing legislation, tenancy management, ASB, and safeguarding. Experience managing and developing staff, including performance management. Strong partnership working skills with statutory and voluntary agencies. Excellent communication, problem-solving, and decision-making abilities. The ability to manage complex workloads and competing priorities. A proactive, customer-focused mindset with a drive for continuous improvement. Confidence using housing management systems and performance data. A relevant housing qualification is desirable but not essential. What you'll get in return In return, you will receive a competitive package and the opportunity to make a meaningful impact within a forward-thinking organisation, including: 42,500 annual salary Generous annual leave entitlement Employer pension contributions + additional benefits Hybrid working arrangements Strong focus on professional development and career progression The chance to lead a motivated team and shape service delivery What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Resolution Team Manager Location: Remote Salary : £48,000 per annum Vacancy Type: Full-time Closing date: 25 May, 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. They're also adapting how they handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. They need an experienced complaints professional to lead a high-performing team as a Resolution Team Manager, and shape a complaints service that is fair, responsive and focused on putting things right. This is a pivotal role. You won't just oversee complaint handling - you'll set the tone for how they respond to customers, embed a culture of early resolution, and ensure learning drives real service improvement across the organisation. What you'll be doing You'll work alongside a fellow Resolution Team Manager, and report to the Customer Resolution Manager, ensuring you lead from the front, handle customer concerns with empathy and professionalism, and solve issues at the earliest opportunity. In this role, you will: Lead, support and develop a team of Resolution Caseworkers to deliver consistently high standards Champion a customer-first, early resolution approach across all complaint handling Oversee and manage complaint cases to ensure timely, fair and high-quality outcomes Take ownership of complex, sensitive or high-risk cases where strong judgement is critical Coach and develop team members in communication, investigation and conflict resolution Analyse complaint trends and feedback to identify learning and drive service improvement Ensure robust record-keeping, reporting and organisational learning from complaints Act as a recognised subject matter expert, advising colleagues across the organisation Deliver training to embed best practice and strengthen complaint handling capability Deputise for the Customer Resolution Manager when required What you'll bring You'll bring credibility, sound judgement and a strong sense of purpose when it comes to customer advocacy. They're looking for: Significant experience in complaints handling, ideally within housing Strong knowledge of the Housing Ombudsman Complaint Handling Code Understanding of the RSH Consumer Standards and their application Proven experience leading and developing high-performing teams Excellent communication, coaching and conflict resolution skills The ability to interpret data and turn insight into service improvements A clear commitment to equality, diversity and inclusion A relevant professional qualification (e.g. CIH, customer service or complaints handling) or equivalent experience Why join us? At the organistion, their customer promise is "We are proud to make things personal; if it matters to their customers, it matters to us." This is more than a leadership role, it's an opportunity to shape how they respond when it matters most. If you're motivated by improving services, leading teams and making sure customer voice drives real change, they'd love to hear from you. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover the Organisation The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply

Role: Public Law Solicitor - Birmingham A Legal500, Leading law firm looking to recruit dedicated and experienced Public Law Solicitor for highly sought permanent position. Gemini Recruitment are currently partnering with a large and established law firm. Our client serves corporate entities and private individuals in over 25 practice areas from offices throughout London and across England and Wales. Our client's accomplishments are acknowledged and recommended in The Legal 500 and Chambers and Partners, as a top tier firm. Our client holds the Investors in People Gold Accreditation Quality Standard Mark and is LEXCEL, Cyber Essentials Plus and ISO accredited and regulated by the Solicitors Regulation Authority. Public Law Department Background Our client's Public Law department has experience in all aspects of civil liberties and judicial review against the HMRC, local authority, NHS, planning Judicial Review including obtaining emergency orders and other interim relief to prevent breaches of human rights. Their department regularly follow up judicial reviews with actions for damages in both the County and High Courts and successfully pursue matters to the Court of Appeal and the Supreme Court. The quality of the department is repeatedly demonstrated by its high success rates, with award winning cases, many of which are recorded in the reported case journals, raising new and important issues, and creating legal precedents for the future. The Public Law Department is recognised as a leader in its field by Chambers and Partners and Legal 500 for its depth of experience in immigration and civil liberties challenges. As a well-established firm, our client is well known to the Legal Aid Agency (LAA), the Courts, and the Government Legal Department (GLD). Our client also collaborates with other firms on funding and case management issues, and has a close working relationship with a number of barristers' chambers with relevant expertise in public law. Our client carries out both publicly and privately funded work. Main Duties and Responsibilities Report directly to Department Director Responsible for all aspects of Public Law work including providing technical expertise and guidance to other team members Ability to manage and supervise Solicitors, Trainee Solicitors and Caseworkers to manage appropriate caseload types and complexities Assisting with delivery of appropriate training and development in the department Variety of duties including dealing with a range of Public Law work including: Unlawful detention; False imprisonment; Abuse by detention staff and removal escorts; Conditions in detention; Age assessments; Asylum support; Challenging non-appealable decisions; Challenging removal notices; NHS & Local Authority challenges; Policies, practices and decisions made by the Immigration and Asylum Tribunals (First-tier Tribunal / Upper Tribunal) ; Bail decisions The work may also include challenging non-immigration issues such as data protection, housing etc Preparing and managing funding applications to the Legal Aid Agency, Preparing draft documents including witness statements and processing evidence Preparing applications (incl drafting application forms, index of documents and letters of representations) Attending conferences and court You will have a professional pro-active approach, strong client care skills and be interested in Business Development and Marketing to supplement the substantial work volumes brought in by the company Key Skills Required Must have a clean, valid Practicing Certificate at the time of applying Law Society Immigration Accreditation Level 2 & Supervisor NOT necessary but desirable Strong management skills Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals Previous proven Solicitor experience and working to key performance indicators Professional with a pro-active approach; excellent client care skills and ability to deal with client matters in a sensitive manner to deal with vulnerable clients and resolve complicated practicalities involved in Public Law issues Excellent networking and communication skills with the ability to successfully market the Company and generate new business Working knowledge of the Legal Aid Guidance for Public Law matters and have the ability to service privately funded cases Have extensive experience in dealing with all Public Law related work Experience in own advocacy is an advantage Excellent IT Skills -familiar with Microsoft Office applications and document management skills This list is not exhaustive and there may be other duties as reasonably required. On offer is an attractive salary package, a supportive team environment and real prospects for promotion. The Company will allow hybrid-working in accordance with the company policy. The company is committed to Equal Opportunities and embraces diversity and inclusivity of its staff and strives to ensure that their workforce reflects the diversity of the communities they serve. About Gemini Recruitment: Gemini Recruitment is a leading recruitment agency specialising in legal recruitment. We provide a highly focused service specialising in placements for Solicitors, Legal Executives, Trainee Solicitors, Paralegals and Legal Support Staff. We have intimate knowledge of specific opportunities in the legal market across the UK. By applying to this vacancy you give Gemini Recruitment Services Limited permission to submit your CV to the hiring company and you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

We're looking for a kind, compassionate and resilient Service Charge Analyst located at our Head Office in Islington. £35,000.00 per annum (pro rata), working 35 hours per week. Fixed Term Contract for 6 months. Our benefits include: Annual leave increasing up to 30 days with length of service A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply) Free DBS All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. To play a key role in Look Ahead's review of service charge structures across its commissioned and non-commissioned housing portfolio. They will draft new service charge schedules, provide clear written rationales for all proposed charges, and liaise directly with local authorities and housing benefit to explain and agree new charges for 2026-27. What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead Review and Rebuild Service Charge Budgets Lead on the zero-based review of existing rent and service charge budgets across Look Ahead's full housing portfolio. Draft and Implement New Service Charges Schedules Produce accurate and transparent service charges schedules for each scheme, distinguishing between eligible and ineligible costs in line with housing benefit guidance and provide summary rationale for each cost element. Liaise with Local Authorities, Housing Benefit Teams and Owning Landlords Act as key contact for Housing Benefit teams, representing Look Ahead in rent and service discussion for 2026-27. Collaboration and Internal Coordination Working closely with finance colleagues to align service charges budgets with proposed schedules for 2026-27. Compliance, Reporting and Improvement Ensure full compliance with DWP guidance (including circulars A4/2014 and A1/2023), HB regulations, and Regulator of Social Housing requirements. About you: Highly organised, able to manage competing priorities and deliver to tight deadlines in a time-limited role. Analytical and methodical, with a strong attention to detail and commitment to accurate, auditable records. What you'll bring: Essential: Substantial experience reviewing or setting service charges within supported or social housing. Proven experience preparing enhanced Housing Benefit claims and engaging directly with local authority housing benefit teams. Experience of building or reviewing budgets using a zero-based or baseline-up approach. Strong understanding of Housing Benefit regulations relating to exempt and specified accommodation, including eligible and ineligible costs. Desirable: Experience working in an interim, project-based, or time-limited role. Experience supporting or contributing to a full service charge review for a registered provider. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Labourer Social Housing (Hemel Hempstead) We are currently seeking a reliable and motivated Labourer to join our team working on social housing properties in and around Hemel Hempstead. This is a great opportunity to secure a permanent role with a supportive team and consistent workload. Salary: £25,000 £26,000 per year Location: Hemel Hempstead (local candidates preferred) Benefits: Company van & fuel card provided The Role: You will be supporting skilled tradespeople across a range of domestic social housing projects, including maintenance, repairs, and small works. This role will involve assisting with general building tasks, with a focus on groundworks and carpentry-related duties. Key Responsibilities: Assisting trades such as carpenters and groundworkers on site General labouring duties across occupied and void properties Preparing and clearing work areas Loading/unloading materials and equipment Ensuring sites are kept clean, safe, and organised Supporting day-to-day maintenance and repair works Requirements: Full UK driving licence (essential) Previous labouring experience, ideally within social housing or domestic properties Basic knowledge of groundworks and/or carpentry preferred Good work ethic and willingness to learn Ability to work independently and as part of a team Reliable and punctual What We Offer: Company van and fuel card for work use Stable, full-time employment Opportunity to gain experience across multiple trades Supportive working environment If you re a hands-on individual looking to build your career within the social housing sector, we d like to hear from you. Please call Tom on (phone number removed)

This is an exiciting opportunity to support our Operations Manager to oversee our established Housing Related Support service . The service provides flexible and bespoke, outcome-focused support packages to vulnerable single people, couples and families and expectant mothers over the age of sixteen to maintain their accommodation independently or who require HRS to access accommodation. The service offers support for up to 24 months, is fast paced and outcome focussed. It also provides support to around 40 adults with low level learning difficulties in their own homes over a longer period of time. You will offer support to the Operations Manager to line manage a staff team to ensure that they are working to meet service user goals and aspirations. You will also undertake a range of holistic assessments. You will work in a strengths based way to understand service user needs, and risk, creating support plans and accurate records on our ECCO system. You will build warm and trusting relationships with commissioners of various services, ensuring they receive accurate and timely information. You will support with case load management You will support the administrator to keep accurate records of start and end dates and reasons and working with our finance team to ensure accurate invoicing at all times. You will work closely with North East Lincolnshire Council and FOCUS (Adult Social care). You will attend Multi Agency Meetings and service user reviews to support staff. You will complete service audits and quality checks across all areas of delivery, working on areas for improvement, working on our ECCO system. You will work in a person centered and flexible way to ensure that all staff meet the aspirations of those people accessing the service. You will ensure the delivery of integrated interventions along their pathways to independence and recovery. The service is expected to support people with wide-ranging vulnerabilities and support needs, which may include a need for accommodation. You will also work within a trauma informed environment, understanding how to maximise the support you and your colleagues give to individuals. You will ensure we support individuals to Budget and pay their bills Build on existing skills and interest and develop new ones, including education and training Maintain their home or move Manage their health and well being by attending appointments and reporting concerns Enjoying a range of activities in the community Work with a range of partner agencies such as drug and alcohol services, social and private landlords, Adult Safeguarding teams, Probation Services, community policing, MIND, Navigo, The Job Centre Plus, local education providers etc. Build relationships with those in their network of support This role is predominantly during the working week and 9am to 5pm. The role will enable you to build valuable skills working with a range of adults in the community. Vacancy Reference Number: 85707 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme , we are also unable to accept Skilled Worker Visas .

CASUAL (AD-HOC) BANK HOUSING SUPPORT WORKER Do you have experience supporting vulnerable children and/or Adults? Do you have a passion for making a difference in your community? If you answered yes, this role might be for you! Ashberry recruitment are currently hiring Bank Housing support workers to join are pool of talented and experienced support workers to work in the housing sector. We currently work with various different services and organisations in and surrounding South Yorkshire, that provide support for individuals suffering from homelessness, Substance misuse, Domestic violence, Human trafficking, Trauma and Addiction. This role is on an Ad-Hoc (casual working) Basis, which means you would work as and when you are available. Your role May Involve: Working on a 1:1 basis with clients such as taking them out for coffee, taking them to appointments etc. Engaging with The residents and creating a trusted relationship Basic cleaning may be required May be required to wash and change bedding in rooms Liaison with managers and Senior support worker (s) CCTV monitoring Undertaking client welfare checks as directed Assisting in the completion of forms and applying for appropriate benefits Provide front of house support and reception duties, as well as administrative support including day to day office duties Addressing Client support needs, enable them to achieve positive life changes and ultimately empower them to lead more sustainable lifestyles Mandatory requirements for the role: Experience supporting people in the supported housing sector Experience working with either Homeless individuals, individuals suffering from substance misuse, domestic violence victims or human Trafficking victims Enhanced DBS that is registered on the Update service (If you don't have one we can process one for you) To work well as part of a team Preferred: Full UK Driving license Knowledge of the Benefits system NVQ Level 2 or higher in a relative field If this sounds like the role for you, do not hesitate to get in contact :)

Adecco are currently recruiting several experienced Housing Solutions Officers to join a fast-paced Housing Demand team within a London local authority. This is a fantastic opportunity to play a key role in preventing and relieving homelessness , supporting vulnerable residents, and delivering impactful housing outcomes. Housing Solutions Officer Public Sector - Local Authority Temporary Role - 3 months with possible extension Full Time - Monday to Friday, 35 hours per week 245 per day Umbrella inside IR35 IT Equipment Provided ASAP Start Hybrid Working - 2 to 3 days per week in office (based in Ealing), remainder at home About You You will be an experienced Housing Officer with a strong background in homelessness prevention and casework within a local authority or similar environment. Essential skills & experience: Strong knowledge of Housing Act 1996 , Homelessness Reduction Act 2017 , and relevant case law Proven experience managing complex caseloads and delivering outcomes in a fast-paced environment Confident conducting interviews, assessments, and drafting detailed decision letters Excellent communication skills, with the ability to explain complex legal matters clearly to customers Strong negotiation and problem-solving skills, particularly with landlords and support services Customer-focused approach with empathy for vulnerable individuals Organised, resilient, and able to work to strict statutory deadlines Key Responsibilities Assess homelessness applications in line with Housing Act 1996 (Part VII) and the Homelessness Reduction Act 2017 Make robust, legally sound decisions on eligibility, priority need, and intentionality Take proactive steps to prevent and relieve homelessness through early intervention and casework Interview and support customers at risk, providing clear advice on housing options and alternatives Negotiate with landlords and partners to secure sustainable accommodation solutions Liaise with internal departments, legal services, and external agencies to deliver positive outcomes Maintain accurate case records and ensure compliance with statutory duties Identify safeguarding concerns and support vulnerable households appropriately Contribute to reducing reliance on temporary accommodation and improving service outcomes Why Apply? Competitive daily rate Flexible hybrid working arrangement Opportunity to contribute directly to reducing homelessness and improving residents' lives Work within a collaborative, high-performing local authority team Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Your new company Hays are delighted to be working exclusively with our client within the public sector in recruiting an Asset & Compliance Lead to join their team on a permanent basis. You'll be joining a purpose-driven property and asset management environment where resident safety, regulatory excellence and data-led investment decisions sit at the heart of everything. This is an organisation committed to maintaining safe, compliant and well-maintained homes, with strong governance, clear accountability and a focus on continuous improvement across its property portfolio.This is a senior and influential role, offering the opportunity to shape compliance strategy, lead asset intelligence and drive major planned investment programmes that make a real difference. Your new role As Asset & Compliance Lead, you will be the organisation's lead officer for property compliance, asset management and building safety, with responsibility for ensuring homes and buildings remain safe, compliant and fit for the future.You will have strategic and operational ownership of the Big 6 compliance areas, oversee planned works and capital investment programmes, and lead the asset data and stock condition strategy. Managing a small team and working closely with senior leaders, you will provide assurance, insight and leadership across all aspects of property compliance and risk.Key responsibilities include: Leading statutory compliance across Gas, Electrical, Fire, Asbestos, Water Hygiene and Lifting Equipment, ensuring 100% compliance Acting as the organisational lead for building safety and compliance governance Overseeing statutory inspections, servicing, remedial works and auditable compliance records Leading the planned works and capital investment programme, ensuring value for money and high-quality outcomes Managing asset data strategy and stock condition surveys to support evidence-based investment decisions Providing leadership on damp and mould strategy, policy development and assurance reporting Producing high-quality compliance, asset and risk reports for senior leadership and Board-level audiences Managing compliance and planned works budgets, contracts and contractor performance Line managing and developing two direct reports, building a culture of accountability and professionalism This role combines strategic influence with hands-on delivery and offers genuine scope to improve services, strengthen controls and protect residents. What you'll need to succeed To succeed in this role, you will bring strong technical expertise alongside confident leadership and a proactive, solutions-focused mindset.You will have: Proven experience in property compliance, asset management or building safety In-depth knowledge of the Big 6 compliance areas and relevant UK legislation Experience delivering planned works or capital investment programmes Understanding of damp and mould management and related regulatory expectations Experience managing asset data, stock condition surveys or property databases Strong leadership skills with experience managing and developing staff Excellent communication, analytical and problem-solving abilities Experience managing budgets, contracts and external suppliers Strong organisational skills and the ability to manage risk in complex environments Desirable qualifications and experience include: Professional membership (e.g. RICS, CIOB, IWFM, IFSM) NEBOSH, IOSH or other health and safety qualifications Experience within social housing, local authority or property services Experience implementing asset management or compliance software You will also hold a full UK driving licence and demonstrate a clear commitment to resident safety and service quality. What you'll get in return In return, you'll secure a senior, influential role where your expertise will directly shape compliance performance, investment strategy and building safety outcomes.You'll benefit from: A competitive salary of £55,000 A leadership role with real strategic and operational impact The opportunity to lead compliance, asset intelligence and planned investment at scale High levels of autonomy and visibility with senior leaders and Board stakeholders A values-led environment focused on safety, professionalism and continuous improvement What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We're looking for a kind, compassionate and resilient Team Leader to join our Homelessness and Complex Needs Social Care Service in Slough. No personal care or experience required, just the right values. £ 33,130.60 per annum, working 40 hours per week. 6 month Secondment Want to feel valued? You'll feel at home here. Our benefits include: Annual leave increasing up to 30 days with length of service A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply) Free DBS All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. The post holder will be fully involved in all aspects of the day-to-day management of their designated service, including line managing the relevant front line staff. What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead Lead and motivate your team to ensure a positive local culture within your service. Deliver effective supervision and team meetings with staff. Promote effective information sharing, reporting and communication. Set clear expectations of quality standards, work plans and targets for staff. Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans and identifying training needs. Experience of working with customers with complex needs and the ability to engage hard to reach customers. Knowledge of the issues facing homeless people. Build and maintain partnerships with local agencies and community groups. About you: What you'll bring: Essential: Ideally educated to degree level or equivalent. Holds relevant CMI/NVQ Level 3 or other business/management qualification. Desirable: Other relevant professional memberships and/or specialist qualifications are desirable. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.