Complaints Advisor

Complaints Advisor - Financial Services (Remote)
Salary: From 30,000 per year
Location: Fully Remote (Work from Home)
Job Type: Full-time, Permanent
Hours: 40 hours per week (8am-8pm, Monday-Saturday)
Start Dates: From June onwards

We are hiring experienced Complaints Advisors to join a well-established financial services organisation, recognised as a Great Place to Work UK (2025).
This is a fully remote role where you will handle and resolve customer complaints within an FCA-regulated environment, ensuring fair outcomes and high-quality customer service.

• Investigating and resolving customer complaints
• Handling complex and regulated cases
• Writing clear and compliant responses and case notes
• Communicating with customers by phone and email
• Working within FCA and compliance guidelines
• Meeting SLA, quality, and productivity targets
• Identifying risks and escalating where needed

• Minimum 12 months complaints handling experience in a UK FCA-regulated financial services role (essential)
• Strong written and verbal communication skills
• Ability to manage workload and meet deadlines
• Confident handling difficult conversations
• Comfortable working in a fast-paced environment

• Attention to detail
• Problem-solving skills
• Calm and professional under pressure
• Strong customer service focus
• Organised and reliable
• Team player with a proactive attitude

• 2 weeks training + 2 weeks supported "Grad Bay"
• You must pass the following checks:
  • Right to Work in the UK
  • Criminal Record Check
  • Credit Check
  • CIFAS & Sanctions checks

• Fully remote role from day one
• Join a supportive and growing financial services business
• Great opportunity to develop your career in a regulated environment
• Structured training and ongoing support

If you have FCA complaints experience and are looking for your next remote opportunity, apply today.

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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