Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. We're looking for a Senior Compliance Office to provide second line of defence (2LoD) regulatory compliance advice and guidance, as well as oversight and challenge to the 1LoD (first line of defence) / business teams, so that they meet their regulatory obligations and effectively manage their regulatory compliance and conduct related risks (including the delivery of good customer outcomes). Please note; this is a 9-month fixed term contract from April - December Key Responsibilities Provide product specific advice as part of a high performing Conduct & Compliance Advice team on a day-to-day basis, ensuring that timely and accurate regulatory compliance and conduct related advice, guidance and support is provided, as well as independent challenge and oversight, to Starling Bank's first line of defence (1LoD) / business teams. Compliance advice will cover all current (and future) products, services and activities across the Bank, as well as overarching compliance requirements, such as Consumer Duty, conduct risk, SMCR, outsourcing, product governance, vulnerable customers, complaints, conflicts of interest etc.,). Build strong relationships with 1LoD to deliver a collaborative working environment between Compliance and the business. Support with the development / implementation of the requisite conduct risk and compliance frameworks and policies in line with the Bank's Enterprise-Wide. Support with the Compliance Team's monthly reporting pack(s). Ability to approve and sign off financial promotions and marketing across all products and services the Bank offers. Oversee the submission of SMF applications to the Regulators and ensure the Bank's Management Responsibilities Map remains up to date and accurate. Requirements Deep working knowledge of relevant laws, regulations, and industry best practices related to compliance, and financial services, including BCOBs, CONC, LSB, PSD2, SYSC and MCOBs (advantageous) etc. Excellent communication (written and verbal), relationship building and influencing skills, with the ability to communicate effectively to a variety of audiences, including senior management and committees Proven analytical skills and problem solving skills, with the ability to understand and interpret business knowledge. Detailed knowledge and experience of identifying key Conduct and Compliance risks. Sound judgement and decision making, planning and prioritisation skills, with the ability to see things through to resolution at all times. Proactive with regards to ownership and oversight of emerging and existing compliance and conduct issues and risks. Have a naturally curious and inquisitive approach to work, proactively questioning the status quo where appropriate. Be resilient and not shy away from having difficult conversations. Willingness to share knowledge with the team and collaborate across all product lines with all members of the team. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
May 06, 2026
Full time
Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. We're looking for a Senior Compliance Office to provide second line of defence (2LoD) regulatory compliance advice and guidance, as well as oversight and challenge to the 1LoD (first line of defence) / business teams, so that they meet their regulatory obligations and effectively manage their regulatory compliance and conduct related risks (including the delivery of good customer outcomes). Please note; this is a 9-month fixed term contract from April - December Key Responsibilities Provide product specific advice as part of a high performing Conduct & Compliance Advice team on a day-to-day basis, ensuring that timely and accurate regulatory compliance and conduct related advice, guidance and support is provided, as well as independent challenge and oversight, to Starling Bank's first line of defence (1LoD) / business teams. Compliance advice will cover all current (and future) products, services and activities across the Bank, as well as overarching compliance requirements, such as Consumer Duty, conduct risk, SMCR, outsourcing, product governance, vulnerable customers, complaints, conflicts of interest etc.,). Build strong relationships with 1LoD to deliver a collaborative working environment between Compliance and the business. Support with the development / implementation of the requisite conduct risk and compliance frameworks and policies in line with the Bank's Enterprise-Wide. Support with the Compliance Team's monthly reporting pack(s). Ability to approve and sign off financial promotions and marketing across all products and services the Bank offers. Oversee the submission of SMF applications to the Regulators and ensure the Bank's Management Responsibilities Map remains up to date and accurate. Requirements Deep working knowledge of relevant laws, regulations, and industry best practices related to compliance, and financial services, including BCOBs, CONC, LSB, PSD2, SYSC and MCOBs (advantageous) etc. Excellent communication (written and verbal), relationship building and influencing skills, with the ability to communicate effectively to a variety of audiences, including senior management and committees Proven analytical skills and problem solving skills, with the ability to understand and interpret business knowledge. Detailed knowledge and experience of identifying key Conduct and Compliance risks. Sound judgement and decision making, planning and prioritisation skills, with the ability to see things through to resolution at all times. Proactive with regards to ownership and oversight of emerging and existing compliance and conduct issues and risks. Have a naturally curious and inquisitive approach to work, proactively questioning the status quo where appropriate. Be resilient and not shy away from having difficult conversations. Willingness to share knowledge with the team and collaborate across all product lines with all members of the team. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we're looking for someone who will be excited by the potential for Engine's technology to transform banking in different markets around the world. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the Role The Engine Platform is a highly configurable core banking platform, supporting clients globally. This role is focused on development and delivery of our core Platform technical strategy, such as integrations, connections, configurations, and internal tools to facilitate the platform's growth and allow our clients to integrate with their local providers into the platform. As a Technical Platform Owner at Engine, you will collaborate closely with teams across Technology and work with our engineering and product teams to ensure that our technology platform meets the needs of our clients and partner engineers who integrate with it. You will also ensure that the platform aligns with the company's broader technical strategy, long term goals and make integrating with Engine as seamless as possible. At Engine, we spend our time building products that we're really proud of. We focus on the experience, often delivering things with real polish but sometimes making a fast strategic move. We think being good at product requires clear communication, a sense of focus, and to challenge the conventional ways of doing things. We're open-minded when it comes to hiring, we care more about skills and attitude than specific experience or qualifications. Key Responsibilities Work with platform engineering teams to develop and communicate a cohesive product roadmap that delivers high-impact outcomes that improve developer productivity and experience for our clients engineers. Gather feedback and break down problems: Actively listen to teams for pain points and feedback, gather requirements, and break down complex problems into actionable projects across teams. Drive adoption and education: Promote the platform's capabilities by creating clear documentation (with the help of our technical writers), providing training and guidance to our internal teams. Define and Measure Success: Establish and track key technical and business metrics like API latency, developer satisfaction, integration time, and platform adoption rates to ensure our strategy is impactful. Ensure security and compliance: Collaborate with security and compliance teams to embed best practices and meet all regulatory requirements. Requirements A deep, hands-on understanding of how modern, distributed systems are built at scale. You should be able to articulate the trade-offs of different architectural decisions and speak fluently about REST APIs, webhooks, event-driven architecture, and asynchronous communication patterns. Hands-on engineering experience or a technical background. Proven experience as a product or platform owner in a highly technical domain. Ideally, you've been a part of a team that has scaled a platform from a foundational stage to a widely adopted product. The ability to simplify and provide clarity on complex, architectural problems to a wide range of stakeholders, from junior engineers to executive leadership. Experience in making evidence-based product decisions using both qualitative and quantitative data, specifically within a technical product context. A proven ability to act as a voice for the user and influence teams and stakeholders without direct authority, particularly in engineering-led environments. You should be comfortable working directly with engineers, both internally and externally. You can "speak their language" and have a strong understanding of how they would integrate into a technical platform. Experience building B2B SaaS products from the ground up. Nice to have Experience integrating with a core banking platform. Experience in the FinTech or banking industry. Experience in taking a software from an internal tool to an external, revenue-generating product. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Stage 1 - 45 mins with someone from the tech team Stage 2 - 60 min with two team members Stage 3 - Final with either CTO/ Deputy CTO or Engineering Director Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
May 06, 2026
Full time
At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we're looking for someone who will be excited by the potential for Engine's technology to transform banking in different markets around the world. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the Role The Engine Platform is a highly configurable core banking platform, supporting clients globally. This role is focused on development and delivery of our core Platform technical strategy, such as integrations, connections, configurations, and internal tools to facilitate the platform's growth and allow our clients to integrate with their local providers into the platform. As a Technical Platform Owner at Engine, you will collaborate closely with teams across Technology and work with our engineering and product teams to ensure that our technology platform meets the needs of our clients and partner engineers who integrate with it. You will also ensure that the platform aligns with the company's broader technical strategy, long term goals and make integrating with Engine as seamless as possible. At Engine, we spend our time building products that we're really proud of. We focus on the experience, often delivering things with real polish but sometimes making a fast strategic move. We think being good at product requires clear communication, a sense of focus, and to challenge the conventional ways of doing things. We're open-minded when it comes to hiring, we care more about skills and attitude than specific experience or qualifications. Key Responsibilities Work with platform engineering teams to develop and communicate a cohesive product roadmap that delivers high-impact outcomes that improve developer productivity and experience for our clients engineers. Gather feedback and break down problems: Actively listen to teams for pain points and feedback, gather requirements, and break down complex problems into actionable projects across teams. Drive adoption and education: Promote the platform's capabilities by creating clear documentation (with the help of our technical writers), providing training and guidance to our internal teams. Define and Measure Success: Establish and track key technical and business metrics like API latency, developer satisfaction, integration time, and platform adoption rates to ensure our strategy is impactful. Ensure security and compliance: Collaborate with security and compliance teams to embed best practices and meet all regulatory requirements. Requirements A deep, hands-on understanding of how modern, distributed systems are built at scale. You should be able to articulate the trade-offs of different architectural decisions and speak fluently about REST APIs, webhooks, event-driven architecture, and asynchronous communication patterns. Hands-on engineering experience or a technical background. Proven experience as a product or platform owner in a highly technical domain. Ideally, you've been a part of a team that has scaled a platform from a foundational stage to a widely adopted product. The ability to simplify and provide clarity on complex, architectural problems to a wide range of stakeholders, from junior engineers to executive leadership. Experience in making evidence-based product decisions using both qualitative and quantitative data, specifically within a technical product context. A proven ability to act as a voice for the user and influence teams and stakeholders without direct authority, particularly in engineering-led environments. You should be comfortable working directly with engineers, both internally and externally. You can "speak their language" and have a strong understanding of how they would integrate into a technical platform. Experience building B2B SaaS products from the ground up. Nice to have Experience integrating with a core banking platform. Experience in the FinTech or banking industry. Experience in taking a software from an internal tool to an external, revenue-generating product. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Stage 1 - 45 mins with someone from the tech team Stage 2 - 60 min with two team members Stage 3 - Final with either CTO/ Deputy CTO or Engineering Director Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Job Title: Assistant Buyer Location: Basildon Contract Type: Permanent Salary: up to 33,000 per year DOE Job Type: Full-time Are you a proactive and commercially minded individual with a passion for the retail sector? Our client, an expanding business, is looking for an enthusiastic Assistant Buyer to join their dynamic team! This is an exciting opportunity to immerse yourself in the world of product development and range management, working closely with the Head Buyer. What You'll Do: As an Assistant Buyer, you will play a vital role in coordinating the buying critical path, ensuring that every product journey from design to shipment is seamless. Here's a glimpse into your key responsibilities: Critical Path & Supplier Management: Help monitor the product journey, ensuring suppliers meet deadlines and flagging any potential risks to the Head Buyer. Sample Ownership & Quality Control: Coordinate the sample process from start to finish, inspecting samples to ensure they meet our high standards. Technical Oversight: Review assembly instructions and packaging specifications to minimise transit damages. Creative & Marketing Liaison: Collaborate with Marketing to ensure products are "camera ready" and that new ranges launch smoothly on the website. Quality Feedback Loop: Work with Customer Service and Warehouse teams to analyse returns data and drive improvements with suppliers. Market & Competitor Intelligence: Conduct competitor reports and price benchmarking to keep our range competitive. Sourcing & Trade Show Preparation: Assist in researching new factories and manage preparations for international sourcing trips and trade shows. What We're Looking For: To thrive in this role, you'll need: Experience: within a retail buying office. Organisational Skills: A natural organiser who can manage samples, technical files, and strict deadlines with precision. Communication & Negotiation Skills: Confident in engaging with a global supplier base. Analytical & IT Skills: Proficient in Microsoft Excel and adaptable to internal ERP/Buying systems. Reliability & Flexibility: Based at our Basildon head office 5 days a week, with some travel required for stores and trade shows. Ready to Make Your Mark? If you're excited about this opportunity, we want to hear from you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 06, 2026
Full time
Job Title: Assistant Buyer Location: Basildon Contract Type: Permanent Salary: up to 33,000 per year DOE Job Type: Full-time Are you a proactive and commercially minded individual with a passion for the retail sector? Our client, an expanding business, is looking for an enthusiastic Assistant Buyer to join their dynamic team! This is an exciting opportunity to immerse yourself in the world of product development and range management, working closely with the Head Buyer. What You'll Do: As an Assistant Buyer, you will play a vital role in coordinating the buying critical path, ensuring that every product journey from design to shipment is seamless. Here's a glimpse into your key responsibilities: Critical Path & Supplier Management: Help monitor the product journey, ensuring suppliers meet deadlines and flagging any potential risks to the Head Buyer. Sample Ownership & Quality Control: Coordinate the sample process from start to finish, inspecting samples to ensure they meet our high standards. Technical Oversight: Review assembly instructions and packaging specifications to minimise transit damages. Creative & Marketing Liaison: Collaborate with Marketing to ensure products are "camera ready" and that new ranges launch smoothly on the website. Quality Feedback Loop: Work with Customer Service and Warehouse teams to analyse returns data and drive improvements with suppliers. Market & Competitor Intelligence: Conduct competitor reports and price benchmarking to keep our range competitive. Sourcing & Trade Show Preparation: Assist in researching new factories and manage preparations for international sourcing trips and trade shows. What We're Looking For: To thrive in this role, you'll need: Experience: within a retail buying office. Organisational Skills: A natural organiser who can manage samples, technical files, and strict deadlines with precision. Communication & Negotiation Skills: Confident in engaging with a global supplier base. Analytical & IT Skills: Proficient in Microsoft Excel and adaptable to internal ERP/Buying systems. Reliability & Flexibility: Based at our Basildon head office 5 days a week, with some travel required for stores and trade shows. Ready to Make Your Mark? If you're excited about this opportunity, we want to hear from you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Our client is seeking a Senior Account Escalation Manager to manage proactive escalation engagements. Delivering an enhanced level of interaction and personalized service to accounts that require proactive support. The Account Escalation Manager establishes a trusted short-term advisor relationship that works to ensure the overall customer satisfaction with our products and services. Inside IR35 Hybrid working Some business travel required Responsibilities Primary focus on delivering proactive engagements through the Preventative Escalation models. Understand all aspects of the engagement and develop a clear scope and get-well plan. 100% ownership of the proactive account escalation engagement and all activities that make up the get-well plan. Maintain disciplined and regular communications within accounts, from C-level executives to front line administrators, while building credibility through timely action and responsiveness during the proactive engagement. Co-ordination with all internal subject matter experts and stakeholders, acting as the primary decision point for all active customer activities pertaining to the proactive account escalation. Customer champion, a resource specifically focused on ensuring the customer environment maintains a stable state and increase customer satisfaction with ServiceNow, resulting in the continued growth of the account. Provide support on complex reactive account escalations as the business requires. Skills Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry Ability to see the bigger picture in situations Possess the type of magnetic personality that naturally builds relationships and instils trust Proven experience in similar roles at other Enterprise Software, ideally ITIL related companies, to include technical account management, program or project management. Experience working with Enterprise Software companies. Excellent written and verbal communication skills, with strong presentation and facilitation skills. Ability to effectively work in a culturally diverse environment Strong organizational and analytical skills Experience dealing with technical end-users in a support role ServiceNow Platform experience is a plus Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
May 06, 2026
Contractor
Our client is seeking a Senior Account Escalation Manager to manage proactive escalation engagements. Delivering an enhanced level of interaction and personalized service to accounts that require proactive support. The Account Escalation Manager establishes a trusted short-term advisor relationship that works to ensure the overall customer satisfaction with our products and services. Inside IR35 Hybrid working Some business travel required Responsibilities Primary focus on delivering proactive engagements through the Preventative Escalation models. Understand all aspects of the engagement and develop a clear scope and get-well plan. 100% ownership of the proactive account escalation engagement and all activities that make up the get-well plan. Maintain disciplined and regular communications within accounts, from C-level executives to front line administrators, while building credibility through timely action and responsiveness during the proactive engagement. Co-ordination with all internal subject matter experts and stakeholders, acting as the primary decision point for all active customer activities pertaining to the proactive account escalation. Customer champion, a resource specifically focused on ensuring the customer environment maintains a stable state and increase customer satisfaction with ServiceNow, resulting in the continued growth of the account. Provide support on complex reactive account escalations as the business requires. Skills Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry Ability to see the bigger picture in situations Possess the type of magnetic personality that naturally builds relationships and instils trust Proven experience in similar roles at other Enterprise Software, ideally ITIL related companies, to include technical account management, program or project management. Experience working with Enterprise Software companies. Excellent written and verbal communication skills, with strong presentation and facilitation skills. Ability to effectively work in a culturally diverse environment Strong organizational and analytical skills Experience dealing with technical end-users in a support role ServiceNow Platform experience is a plus Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. We are seeking a forward-thinking, AI-first leader to shape and drive the evolution of Marketing Innovation across the organization. Sitting within the Marketing function, this role is responsible for defining how AI transforms marketing-from how we plan and create, to how we execute, personalize, and scale. As Global Head of Marketing Innovation, you will lead the transition from traditional marketing operations and tooling toward AI-powered workflows, agent-driven automation, and intelligent decision systems. You will define what capabilities marketing needs to succeed in an AI-native environment and translate those into clear, prioritized roadmaps in close partnership with Product, Engineering, and Data teams. This role goes beyond managing technology-it is about rethinking how marketing works. You will act as the primary bridge between Marketing and technical teams, ensuring AI solutions are aligned with business goals, scalable across markets, and embedded into day-to-day workflows. You will also lead a small but high-impact team, including an AI Enablement specialist responsible for driving adoption across the organization. The role reports directly to the Senior Director of Growth Marketing & Innovation. What you'll be doing AI Strategy & Marketing Transformation Define and lead the long-term vision for AI-powered marketing, including automation, personalization, and intelligent workflows. Identify high-impact opportunities where AI can replace manual work, improve decision-making, and unlock scale. Drive the transition from tool-based execution to AI-enabled operating models across marketing functions. AI Product Thinking & Roadmap Ownership Translate marketing needs into AI-driven solutions, including agents, automation systems, and intelligent workflows. Own and prioritize the Marketing Innovation roadmap, balancing business impact, feasibility, and scalability. Act as the primary DRI within Marketing for AI-related initiatives, managing trade-offs and sequencing. Agentic AI & Workflow Automation Lead the design and deployment of AI agents to automate workflows across creative production, performance marketing, CRM, and localization. Ensure solutions are embedded into real workflows-not standalone tools. Continuously identify and scale automation opportunities across the organization. Cross-Functional Leadership Partner closely with Product, Engineering, Data Science, and Analytics teams to build and deploy AI solutions. Ensure alignment between marketing needs, technical capabilities, and long-term system architecture. Influence without direct authority, driving execution through strong cross-functional collaboration. AI Adoption & Enablement Own the global adoption of AI solutions across Marketing. Lead and mentor an AI Enablement specialist focused on training, documentation, and day-to-day usage. Establish clear processes, playbooks, and best practices to ensure teams effectively leverage AI capabilities. Drive cultural change toward AI-first ways of working. Governance, Quality & Compliance Ensure AI solutions meet standards for quality, consistency, and brand alignment. Partner with Legal, Privacy, and Engineering teams to ensure compliance with data governance and regulatory requirements. Define guardrails, escalation paths, and approval processes for AI-driven workflows. Vendor & Ecosystem Strategy Evaluate and manage external AI tools, platforms, and partners. Ensure the ecosystem supports long-term flexibility and avoids unnecessary complexity. Maximize value from vendors through structured evaluation and performance management. Our humble expectations 8+ years of experience in product, AI/automation, marketing innovation, or related roles in high-scale digital environments. Strong product mindset, with experience translating business needs into scalable technical or AI-driven solutions. Solid understanding of marketing platforms and ecosystems (e.g., marketing automation, CRM, mobile attribution, ad tech), with the ability to evaluate trade-offs without needing to be hands on in system configuration or engineering Hands on understanding of AI capabilities (e.g., LLMs, agents, automation tools) and how they apply to marketing workflows. Experience working cross functionally with Product, Engineering, Data, and Analytics teams. Proven ability to operate in ambiguous environments and build structure where none exists. Strong stakeholder management and communication skills, with the ability to influence senior leaders. Experience building or leading small, high impact teams. Passion for AI innovation and its application to real world operational challenges. Nice to have: Experience with marketing platforms (CRM, automation, ad tech) Familiarity with prompt design, workflow orchestration, or AI tooling ecosystems Understanding of Marketing Automation and AdTech systems (e.g., Iterable, Braze, Salesforce, Appsflyer, Adjust) Basic data fluency (e.g., SQL or analytics tools) What we offer This is a rare opportunity to get under the hood of a massive growth engine and actually build the tools that make it run. You won't just be managing existing software; you'll be the strategic architect responsible for moving us away from manual, "copy paste" work toward a smart, automated system powered by AI and real time data. You will have the mandate to bridge the gap between Marketing, Product and Engineering, making sure our tech stack is a competitive advantage rather than a bottleneck. Whether it's building a marketing engine to win back millions of users or launching ML powered personalization that hits the right customer at the perfect moment, you will be the one making it technically possible. If you want a high ownership role where you can solve real structural problems and lead a team of technical experts in a fast paced, global environment, this is it. Next steps Our hiring process prioritizes quality over speed to ensure we find the right long term fit for this critical role. Candidates move through the process one step at a time, typically starting with an initial screen and a hiring manager interview, followed by a peer interview and a take home case study presentation, concluding with a final value fit conversation. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
May 06, 2026
Full time
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. We are seeking a forward-thinking, AI-first leader to shape and drive the evolution of Marketing Innovation across the organization. Sitting within the Marketing function, this role is responsible for defining how AI transforms marketing-from how we plan and create, to how we execute, personalize, and scale. As Global Head of Marketing Innovation, you will lead the transition from traditional marketing operations and tooling toward AI-powered workflows, agent-driven automation, and intelligent decision systems. You will define what capabilities marketing needs to succeed in an AI-native environment and translate those into clear, prioritized roadmaps in close partnership with Product, Engineering, and Data teams. This role goes beyond managing technology-it is about rethinking how marketing works. You will act as the primary bridge between Marketing and technical teams, ensuring AI solutions are aligned with business goals, scalable across markets, and embedded into day-to-day workflows. You will also lead a small but high-impact team, including an AI Enablement specialist responsible for driving adoption across the organization. The role reports directly to the Senior Director of Growth Marketing & Innovation. What you'll be doing AI Strategy & Marketing Transformation Define and lead the long-term vision for AI-powered marketing, including automation, personalization, and intelligent workflows. Identify high-impact opportunities where AI can replace manual work, improve decision-making, and unlock scale. Drive the transition from tool-based execution to AI-enabled operating models across marketing functions. AI Product Thinking & Roadmap Ownership Translate marketing needs into AI-driven solutions, including agents, automation systems, and intelligent workflows. Own and prioritize the Marketing Innovation roadmap, balancing business impact, feasibility, and scalability. Act as the primary DRI within Marketing for AI-related initiatives, managing trade-offs and sequencing. Agentic AI & Workflow Automation Lead the design and deployment of AI agents to automate workflows across creative production, performance marketing, CRM, and localization. Ensure solutions are embedded into real workflows-not standalone tools. Continuously identify and scale automation opportunities across the organization. Cross-Functional Leadership Partner closely with Product, Engineering, Data Science, and Analytics teams to build and deploy AI solutions. Ensure alignment between marketing needs, technical capabilities, and long-term system architecture. Influence without direct authority, driving execution through strong cross-functional collaboration. AI Adoption & Enablement Own the global adoption of AI solutions across Marketing. Lead and mentor an AI Enablement specialist focused on training, documentation, and day-to-day usage. Establish clear processes, playbooks, and best practices to ensure teams effectively leverage AI capabilities. Drive cultural change toward AI-first ways of working. Governance, Quality & Compliance Ensure AI solutions meet standards for quality, consistency, and brand alignment. Partner with Legal, Privacy, and Engineering teams to ensure compliance with data governance and regulatory requirements. Define guardrails, escalation paths, and approval processes for AI-driven workflows. Vendor & Ecosystem Strategy Evaluate and manage external AI tools, platforms, and partners. Ensure the ecosystem supports long-term flexibility and avoids unnecessary complexity. Maximize value from vendors through structured evaluation and performance management. Our humble expectations 8+ years of experience in product, AI/automation, marketing innovation, or related roles in high-scale digital environments. Strong product mindset, with experience translating business needs into scalable technical or AI-driven solutions. Solid understanding of marketing platforms and ecosystems (e.g., marketing automation, CRM, mobile attribution, ad tech), with the ability to evaluate trade-offs without needing to be hands on in system configuration or engineering Hands on understanding of AI capabilities (e.g., LLMs, agents, automation tools) and how they apply to marketing workflows. Experience working cross functionally with Product, Engineering, Data, and Analytics teams. Proven ability to operate in ambiguous environments and build structure where none exists. Strong stakeholder management and communication skills, with the ability to influence senior leaders. Experience building or leading small, high impact teams. Passion for AI innovation and its application to real world operational challenges. Nice to have: Experience with marketing platforms (CRM, automation, ad tech) Familiarity with prompt design, workflow orchestration, or AI tooling ecosystems Understanding of Marketing Automation and AdTech systems (e.g., Iterable, Braze, Salesforce, Appsflyer, Adjust) Basic data fluency (e.g., SQL or analytics tools) What we offer This is a rare opportunity to get under the hood of a massive growth engine and actually build the tools that make it run. You won't just be managing existing software; you'll be the strategic architect responsible for moving us away from manual, "copy paste" work toward a smart, automated system powered by AI and real time data. You will have the mandate to bridge the gap between Marketing, Product and Engineering, making sure our tech stack is a competitive advantage rather than a bottleneck. Whether it's building a marketing engine to win back millions of users or launching ML powered personalization that hits the right customer at the perfect moment, you will be the one making it technically possible. If you want a high ownership role where you can solve real structural problems and lead a team of technical experts in a fast paced, global environment, this is it. Next steps Our hiring process prioritizes quality over speed to ensure we find the right long term fit for this critical role. Candidates move through the process one step at a time, typically starting with an initial screen and a hiring manager interview, followed by a peer interview and a take home case study presentation, concluding with a final value fit conversation. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Trainee Financial Services Administrator Hours - Full Time, 8.30am - 4.30pm Monday - Friday Location - West Bridgford, Nottingham (NG2) Salary - £25,000 + benefits This very well established and successful Partner Practice of St. James's Place (Wealth Management) are recruiting a Trainee Financial Services Administrator to join their team. The Practice provide expert advice to Business Owners and Private Clients on a wide range of financial planning products including Pensions, Investments, Long Term Care, Tax Planning and Protection. As a Trainee Financial Services Administrator you will become a key member of the team, working closely with colleagues to deliver high-quality administrative support to the Advisors and the Clients. This is a fantastic opportunity to develop your career within a supportive environment and study towards a professional qualification (Level 4 Diploma in Regulated Financial Services) through a Higher-Level Apprenticeship. The Role: You will be responsible for day-to-day administration and client support - learning how a successful financial planning business operates from the inside. Dealing with enquiries confidently and effectively with clients, providers and third parties. (via phone, email, or in person) Preparing all documentation ahead of client review meetings, producing and collating key data, preparing relevant Illustrations, projections, and valuations to ensure the Advisers are fully prepared. Ensuring all files are completed post review meeting and all client details are up to date. Maintaining accurate client records on Salesforce and updating workflows and management information. Assisting with business processing and administration, submitting and progressing post review actions such as fund switches, withdrawals, drawdowns, and changes to contribution portfolios Working closely with the Advisers to support client relationships The Person: The role would suit a recent Graduate or A Level School / College leaver who has a genuine interest in wealth management and is committed to developing a career in Financial Services You will be proactive, have a "get stuck in" attitude and be able to demonstrate attention to detail and an organised approach You will need broad experience of Microsoft Office (Outlook, Excel, Word) and some previous work experience in professional office environment. If this role sounds like a good fit for you, we'd love to hear from you. You don't need to meet every requirement to apply, what matters most is your enthusiasm and willingness to take the next step in your career. The application process is straightforward, and we personally review every application as they come in. St. James's Place plc (SJP) is a leading, a highly regarded FTSE 100 Wealth Management company which distributes a range of Investment and Retirement products and financial solutions to a High Net Worth client base. SJP has funds under management in excess of £220.0bn. This business is well established and highly successful. Please note that this Partner Practice will conduct a standard Financial and Identity check on any candidates who are offered a role within this Practice. When applying for this role, you will be directed to the application site of Burgh Recruitment. Please ensure you tick the Privacy Policy box and click the green 'apply to this job' at the bottom of the application page. Once your application is completed, you will receive a confirmation email from Burgh Recruitment.
May 06, 2026
Full time
Trainee Financial Services Administrator Hours - Full Time, 8.30am - 4.30pm Monday - Friday Location - West Bridgford, Nottingham (NG2) Salary - £25,000 + benefits This very well established and successful Partner Practice of St. James's Place (Wealth Management) are recruiting a Trainee Financial Services Administrator to join their team. The Practice provide expert advice to Business Owners and Private Clients on a wide range of financial planning products including Pensions, Investments, Long Term Care, Tax Planning and Protection. As a Trainee Financial Services Administrator you will become a key member of the team, working closely with colleagues to deliver high-quality administrative support to the Advisors and the Clients. This is a fantastic opportunity to develop your career within a supportive environment and study towards a professional qualification (Level 4 Diploma in Regulated Financial Services) through a Higher-Level Apprenticeship. The Role: You will be responsible for day-to-day administration and client support - learning how a successful financial planning business operates from the inside. Dealing with enquiries confidently and effectively with clients, providers and third parties. (via phone, email, or in person) Preparing all documentation ahead of client review meetings, producing and collating key data, preparing relevant Illustrations, projections, and valuations to ensure the Advisers are fully prepared. Ensuring all files are completed post review meeting and all client details are up to date. Maintaining accurate client records on Salesforce and updating workflows and management information. Assisting with business processing and administration, submitting and progressing post review actions such as fund switches, withdrawals, drawdowns, and changes to contribution portfolios Working closely with the Advisers to support client relationships The Person: The role would suit a recent Graduate or A Level School / College leaver who has a genuine interest in wealth management and is committed to developing a career in Financial Services You will be proactive, have a "get stuck in" attitude and be able to demonstrate attention to detail and an organised approach You will need broad experience of Microsoft Office (Outlook, Excel, Word) and some previous work experience in professional office environment. If this role sounds like a good fit for you, we'd love to hear from you. You don't need to meet every requirement to apply, what matters most is your enthusiasm and willingness to take the next step in your career. The application process is straightforward, and we personally review every application as they come in. St. James's Place plc (SJP) is a leading, a highly regarded FTSE 100 Wealth Management company which distributes a range of Investment and Retirement products and financial solutions to a High Net Worth client base. SJP has funds under management in excess of £220.0bn. This business is well established and highly successful. Please note that this Partner Practice will conduct a standard Financial and Identity check on any candidates who are offered a role within this Practice. When applying for this role, you will be directed to the application site of Burgh Recruitment. Please ensure you tick the Privacy Policy box and click the green 'apply to this job' at the bottom of the application page. Once your application is completed, you will receive a confirmation email from Burgh Recruitment.
Production Design Engineer Do you look at a design and think I wouldn't have done it like that? Not because you're being difficult Just because you can see a better way. As Production Design Engineer, you know what usually happens. You get given something that's already half done. You tweak it. Adjust it. Make it work. Here, you are involved right from the off As Production Design Engineer, you are the one speaking with the customer, understanding what they actually need then designing something that works in the real world. And you see it through. Design, build, testing you're still involved at the end, not just the beginning. That's probably very different to what you are used to. As Production Design Engineer, you are designing control panels for fans & ventilation systems. Nothing too complicated, but it has to be right. You are using SEE Electrical, putting together schematics, BOMs, estimates, and speaking to customers when things need sense checking. It's not just somewhere you will be sat behind a screen, you are part of a small team in Salisbury. Production, operations, sales all close together. People talk. Problems get sorted quickly. You don't have to fight to be heard here. As Production Design Engineer, you're in the middle of it. Not waiting for someone to pass something over. You already know your electrical design. As Production Design Engineer, you're comfortable with control panels. You can put a schematic together without needing someone over your shoulder. You can come in and get going. There is a bit of crossover. Around 15 to 20 percent mechanical. Small SolidWorks adjustments, a bit of metalwork awareness. If you've done it, great. If not, and you're open, you'll pick it up. You might come from HVAC, agriculture or you may come from a completely different pathway It's your electrical grounding as a Production Design Engineer that matters. You don't need your 18th Edition If you want it later, you'll be supported. What you'll probably enjoy is the pace. These aren't projects that drag on. They're smaller builds. You design something and not long after, it's being built and tested. You can see it working. You're someone who takes ownership. You're comfortable speaking to customers. You care about getting it right, but you're practical. And you're easy to work with. In return, you're looking at around £38,000, with some flexibility depending on your experience as a Production Design Engineer. The process is straightforward. A chat, then a meeting with the MD. No tests. No overcomplicating it. They're not rushing this. They want the right Production Design Engineer. So if you're reading this thinking you're not quite ticking every box, but you know you can do the job, you'll still be considered. So as a Production Design Engineer, does this feel like somewhere you'd actually enjoy doing your job? This role is exclusive to Marshall Harmony - you won't be contacted by any third parties. If you'd like more info or want to talk it through, just drop us a message, tag someone who'd be perfect for this below or send your CV to the email above. By submitting my CV, I acknowledge and accept that Marshall Harmony will collect and process my personal information for recruitment purposes and will retain it for a minimum of 24 months in accordance with their Privacy Policy and T&Cs, available at: (url removed) this retention period expires, Marshall Harmony will contact me to ask whether I wish my data to remain on file within their talent pool.
May 06, 2026
Full time
Production Design Engineer Do you look at a design and think I wouldn't have done it like that? Not because you're being difficult Just because you can see a better way. As Production Design Engineer, you know what usually happens. You get given something that's already half done. You tweak it. Adjust it. Make it work. Here, you are involved right from the off As Production Design Engineer, you are the one speaking with the customer, understanding what they actually need then designing something that works in the real world. And you see it through. Design, build, testing you're still involved at the end, not just the beginning. That's probably very different to what you are used to. As Production Design Engineer, you are designing control panels for fans & ventilation systems. Nothing too complicated, but it has to be right. You are using SEE Electrical, putting together schematics, BOMs, estimates, and speaking to customers when things need sense checking. It's not just somewhere you will be sat behind a screen, you are part of a small team in Salisbury. Production, operations, sales all close together. People talk. Problems get sorted quickly. You don't have to fight to be heard here. As Production Design Engineer, you're in the middle of it. Not waiting for someone to pass something over. You already know your electrical design. As Production Design Engineer, you're comfortable with control panels. You can put a schematic together without needing someone over your shoulder. You can come in and get going. There is a bit of crossover. Around 15 to 20 percent mechanical. Small SolidWorks adjustments, a bit of metalwork awareness. If you've done it, great. If not, and you're open, you'll pick it up. You might come from HVAC, agriculture or you may come from a completely different pathway It's your electrical grounding as a Production Design Engineer that matters. You don't need your 18th Edition If you want it later, you'll be supported. What you'll probably enjoy is the pace. These aren't projects that drag on. They're smaller builds. You design something and not long after, it's being built and tested. You can see it working. You're someone who takes ownership. You're comfortable speaking to customers. You care about getting it right, but you're practical. And you're easy to work with. In return, you're looking at around £38,000, with some flexibility depending on your experience as a Production Design Engineer. The process is straightforward. A chat, then a meeting with the MD. No tests. No overcomplicating it. They're not rushing this. They want the right Production Design Engineer. So if you're reading this thinking you're not quite ticking every box, but you know you can do the job, you'll still be considered. So as a Production Design Engineer, does this feel like somewhere you'd actually enjoy doing your job? This role is exclusive to Marshall Harmony - you won't be contacted by any third parties. If you'd like more info or want to talk it through, just drop us a message, tag someone who'd be perfect for this below or send your CV to the email above. By submitting my CV, I acknowledge and accept that Marshall Harmony will collect and process my personal information for recruitment purposes and will retain it for a minimum of 24 months in accordance with their Privacy Policy and T&Cs, available at: (url removed) this retention period expires, Marshall Harmony will contact me to ask whether I wish my data to remain on file within their talent pool.
Sales Manager Location: North West We re partnering with a leading FMCG food business to hire a Sales Manager, taking ownership of a key channel across OOH sales, distributors and wholesale. This is a high-impact leadership role, responsible for delivering commercial targets while shaping strategy and driving performance across a regional customer base. You ll have full accountability for sales delivery, team leadership and identifying new growth opportunities within the out-of-home channel. This is a great opportunity for someone who enjoys leading from the front, developing teams and making a tangible commercial impact. Key Responsibilities Deliver trading margin and NSV targets, both monthly and annually Lead, coach and develop a team across van sales and wholesale channels Own and execute commercial strategy across distributors and van sales Build and deliver customer business plans to drive sustainable growth Identify new revenue streams and unlock opportunities within the channel Manage forecasting, promotional spend and customer terms Build strong relationships across a diverse foodservice customer base Collaborate cross-functionally to align on wider business objectives What We re Looking For Proven experience within FMCG, ideally across foodservice / out-of-home Strong background in National Account Management or Field Sales leadership Experience managing wholesale, distributor or van sales channels Track record of delivering against revenue and margin targets Confident leading and developing teams Strong commercial acumen with a data-driven approach Excellent stakeholder management and communication skills Proactive, hands-on and results-driven Apply now or email (url removed) The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.
May 05, 2026
Full time
Sales Manager Location: North West We re partnering with a leading FMCG food business to hire a Sales Manager, taking ownership of a key channel across OOH sales, distributors and wholesale. This is a high-impact leadership role, responsible for delivering commercial targets while shaping strategy and driving performance across a regional customer base. You ll have full accountability for sales delivery, team leadership and identifying new growth opportunities within the out-of-home channel. This is a great opportunity for someone who enjoys leading from the front, developing teams and making a tangible commercial impact. Key Responsibilities Deliver trading margin and NSV targets, both monthly and annually Lead, coach and develop a team across van sales and wholesale channels Own and execute commercial strategy across distributors and van sales Build and deliver customer business plans to drive sustainable growth Identify new revenue streams and unlock opportunities within the channel Manage forecasting, promotional spend and customer terms Build strong relationships across a diverse foodservice customer base Collaborate cross-functionally to align on wider business objectives What We re Looking For Proven experience within FMCG, ideally across foodservice / out-of-home Strong background in National Account Management or Field Sales leadership Experience managing wholesale, distributor or van sales channels Track record of delivering against revenue and margin targets Confident leading and developing teams Strong commercial acumen with a data-driven approach Excellent stakeholder management and communication skills Proactive, hands-on and results-driven Apply now or email (url removed) The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.
Join a leading Banking and Financial service provider as a Current Accounts Jr. Architect! Job Overview: Expertise in Current Accounts, specifically Packaged Accounts/Paid-for Accounts, who has worked on large-scale UK retail banking platforms such as Nationwide, Santander, Lloyds, or similar Tier-1 banks. The ideal candidate brings end-to-end architecture experience across customer onboarding, eligibility, benefits management, charging, servicing, and account life cycle scenarios. The role requires domain knowledge, solution design capability, and hands-on engagement with engineering and product teams across a multi-platform environment. Location: Knutsford Rate: In-scope IR35 £495 per day (via a Hays Approved Umbrella Company). Contract Duration: 31/12/2026 Work Schedule: 2-3 days on-site/week Key Responsibilities Architecture and solution design for Current Account and Packaged Account journeys across origination, servicing, charging, and account maintenance Creation of high-level and low-level architecture artefacts aligned with barclays enterprise architecture standards Collaboration with Product Owners, Business Analysts, Engineering Leads, and Platform SMEs to define functional and non-functional requirements Modernisation of Legacy account platforms into strategic target systems and reusable APIs Review of existing architectures with recommendations to improve scalability, performance, resilience, and regulatory compliance Support for regulatory and compliance initiatives, including FCA requirements, packaged account suitability, disclosures, and fee-related rules Provision of architectural governance, ensuring adherence to security, data, integration, and technology standards Partnership with upstream and downstream platforms including payments, statements, digital channels, fraud/risk, and customer communications Guidance to engineering teams during build and delivery phases to ensure alignment with approved architectural intent Experience & Expertise Extensive experience in banking technology, with 3+ years operating in architecture-focused roles. Deep domain expertise in Current Accounts, including: Packaged and paid-for accounts Monthly charging models Customer benefit eligibility Account life cycle management Overdrafts, mandates, and account switching (CASS) Banking Platforms & Transformations Proven experience working with major UK retail banking platforms, such as Nationwide, Santander, Lloyds, HSBC, and RBS/NatWest. Strong track record of delivering large-scale transformation programmes, covering: Core banking platforms Customer onboarding solutions Account servicing and digital channels API-led and service-based integrations Architecture & Delivery Skilled at translating business requirements into scalable, resilient, and secure architectural solutions. Solid understanding of modern architectural approaches, including: Microservices-based architectures Event-driven design Cloud-native principles (nice to have, subject to client's technology context) Experienced in Agile delivery environments, collaborating closely with cross-functional squads. Stakeholder Engagement Strong communication and influencing skills, with the ability to articulate architectural decisions, manage trade-offs, and engage effectively with senior stakeholders. Nice to Have Prior exposure to client platforms, processes, or architecture frameworks. Experience with regulatory, compliance, and financial crime considerations relevant to retail banking products. Understanding of UK packaged account frameworks, including integrations for services such as travel insurance and breakdown cover. Additional Information: Interview Process: In Person/Teams How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
May 05, 2026
Contractor
Join a leading Banking and Financial service provider as a Current Accounts Jr. Architect! Job Overview: Expertise in Current Accounts, specifically Packaged Accounts/Paid-for Accounts, who has worked on large-scale UK retail banking platforms such as Nationwide, Santander, Lloyds, or similar Tier-1 banks. The ideal candidate brings end-to-end architecture experience across customer onboarding, eligibility, benefits management, charging, servicing, and account life cycle scenarios. The role requires domain knowledge, solution design capability, and hands-on engagement with engineering and product teams across a multi-platform environment. Location: Knutsford Rate: In-scope IR35 £495 per day (via a Hays Approved Umbrella Company). Contract Duration: 31/12/2026 Work Schedule: 2-3 days on-site/week Key Responsibilities Architecture and solution design for Current Account and Packaged Account journeys across origination, servicing, charging, and account maintenance Creation of high-level and low-level architecture artefacts aligned with barclays enterprise architecture standards Collaboration with Product Owners, Business Analysts, Engineering Leads, and Platform SMEs to define functional and non-functional requirements Modernisation of Legacy account platforms into strategic target systems and reusable APIs Review of existing architectures with recommendations to improve scalability, performance, resilience, and regulatory compliance Support for regulatory and compliance initiatives, including FCA requirements, packaged account suitability, disclosures, and fee-related rules Provision of architectural governance, ensuring adherence to security, data, integration, and technology standards Partnership with upstream and downstream platforms including payments, statements, digital channels, fraud/risk, and customer communications Guidance to engineering teams during build and delivery phases to ensure alignment with approved architectural intent Experience & Expertise Extensive experience in banking technology, with 3+ years operating in architecture-focused roles. Deep domain expertise in Current Accounts, including: Packaged and paid-for accounts Monthly charging models Customer benefit eligibility Account life cycle management Overdrafts, mandates, and account switching (CASS) Banking Platforms & Transformations Proven experience working with major UK retail banking platforms, such as Nationwide, Santander, Lloyds, HSBC, and RBS/NatWest. Strong track record of delivering large-scale transformation programmes, covering: Core banking platforms Customer onboarding solutions Account servicing and digital channels API-led and service-based integrations Architecture & Delivery Skilled at translating business requirements into scalable, resilient, and secure architectural solutions. Solid understanding of modern architectural approaches, including: Microservices-based architectures Event-driven design Cloud-native principles (nice to have, subject to client's technology context) Experienced in Agile delivery environments, collaborating closely with cross-functional squads. Stakeholder Engagement Strong communication and influencing skills, with the ability to articulate architectural decisions, manage trade-offs, and engage effectively with senior stakeholders. Nice to Have Prior exposure to client platforms, processes, or architecture frameworks. Experience with regulatory, compliance, and financial crime considerations relevant to retail banking products. Understanding of UK packaged account frameworks, including integrations for services such as travel insurance and breakdown cover. Additional Information: Interview Process: In Person/Teams How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Your new company You will be joining a well-established and highly respected organisation within the advanced manufacturing sector in Portadown. With a strong reputation for quality, innovation and customer delivery, the business operates in a fast-paced, highly regulated environment and continues to experience sustained growth. The company prides itself on its collaborative culture, investment in its people and commitment to continuous improvement. Your new role As Planner, you will take full ownership of operational planning across either production or manufacturing, playing a critical role in ensuring efficient and effective delivery of customer demand. You will be responsible for overseeing the entire production life cycle, from high-level strategic planning through to detailed scheduling within the value stream.In this position, you will contribute significantly to the Production Readiness Review process, ensuring that demand entering production is fully prepared and aligned. You will monitor progress against plan, working closely with production teams to ensure delivery targets are met while proactively addressing any risks or delays. The role will also involve maintaining and developing operational and MRP plans, coordinating with internal value streams to ensure alignment across the business, and mitigating material shortages through effective cross-functional communication. You will generate work orders in line with agreed timelines, manage performance through KPI reporting, and continuously identify opportunities to improve planning processes, efficiency and cost control while maintaining high quality standards and compliance with health and safety requirements. What you'll need to succeed To be successful in this role, you will have a minimum of three years' experience in a production planning or production control role, ideally within a manufacturing environment. You will have strong experience working with MRP systems and possess a high level of proficiency in Microsoft Excel.You will be educated to at least GCSE level, including Maths and English, or equivalent qualifications. A strong understanding of data analysis and statistical principles will be important, alongside a proven track record of improving operational efficiencies. In addition, you will be a strong communicator with the ability to collaborate across multiple teams, demonstrating a proactive and solutions-focused approach within a fast-paced environment. What you'll get in return In return, you will receive a competitive salary along with an attractive benefits package. This includes an annual bonus linked to company performance, 33 days of annual leave with additional entitlement based on service, and a 37.5 hour working week with flexible working options.You will also benefit from a comprehensive package including a health cash plan, contributory pension scheme, life assurance, enhanced family-friendly policies, and a range of salary sacrifice schemes such as holiday purchase, electric car and cycle to work initiatives. The organisation offers a strong focus on employee wellbeing, recognition and development, with access to ongoing learning opportunities, career progression pathways, discounted gym membership, on-site parking and involvement in community and charitable initiatives. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 05, 2026
Full time
Your new company You will be joining a well-established and highly respected organisation within the advanced manufacturing sector in Portadown. With a strong reputation for quality, innovation and customer delivery, the business operates in a fast-paced, highly regulated environment and continues to experience sustained growth. The company prides itself on its collaborative culture, investment in its people and commitment to continuous improvement. Your new role As Planner, you will take full ownership of operational planning across either production or manufacturing, playing a critical role in ensuring efficient and effective delivery of customer demand. You will be responsible for overseeing the entire production life cycle, from high-level strategic planning through to detailed scheduling within the value stream.In this position, you will contribute significantly to the Production Readiness Review process, ensuring that demand entering production is fully prepared and aligned. You will monitor progress against plan, working closely with production teams to ensure delivery targets are met while proactively addressing any risks or delays. The role will also involve maintaining and developing operational and MRP plans, coordinating with internal value streams to ensure alignment across the business, and mitigating material shortages through effective cross-functional communication. You will generate work orders in line with agreed timelines, manage performance through KPI reporting, and continuously identify opportunities to improve planning processes, efficiency and cost control while maintaining high quality standards and compliance with health and safety requirements. What you'll need to succeed To be successful in this role, you will have a minimum of three years' experience in a production planning or production control role, ideally within a manufacturing environment. You will have strong experience working with MRP systems and possess a high level of proficiency in Microsoft Excel.You will be educated to at least GCSE level, including Maths and English, or equivalent qualifications. A strong understanding of data analysis and statistical principles will be important, alongside a proven track record of improving operational efficiencies. In addition, you will be a strong communicator with the ability to collaborate across multiple teams, demonstrating a proactive and solutions-focused approach within a fast-paced environment. What you'll get in return In return, you will receive a competitive salary along with an attractive benefits package. This includes an annual bonus linked to company performance, 33 days of annual leave with additional entitlement based on service, and a 37.5 hour working week with flexible working options.You will also benefit from a comprehensive package including a health cash plan, contributory pension scheme, life assurance, enhanced family-friendly policies, and a range of salary sacrifice schemes such as holiday purchase, electric car and cycle to work initiatives. The organisation offers a strong focus on employee wellbeing, recognition and development, with access to ongoing learning opportunities, career progression pathways, discounted gym membership, on-site parking and involvement in community and charitable initiatives. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Commercial Account Handler - Leeds - Hybrid - Up to 40,000 Join a fast-growing independent brokerage in Leeds where there's a strong pipeline of business, real progression on offer, and a team that's genuinely going places. This is a role for a capable commercial handler who's ready to take ownership of a client portfolio and grow with a brokerage that's expanding with purpose. You'll manage the full policy lifecycle across a varied book, with the support of a client-focused team and leadership that actually invests in its people. Salary: Up to 40,000 Location: Leeds Working pattern: Hybrid What you'll be doing Managing and retaining a portfolio of commercial clients across a range of industries Handling the full policy lifecycle - renewals, MTAs and new business enquiries Liaising with insurers to negotiate terms and secure the best outcomes for clients Advising clients across commercial lines including property, liability, motor and combined packages Producing market submissions and supporting client meetings Maintaining accurate client records on Acturis and ensuring FCA compliance throughout What they're looking for Minimum 2 years' experience in a commercial account handling or broking role Strong technical knowledge across commercial insurance products Proficient in Acturis and Microsoft Office Cert CII qualified or actively working towards it - preferred but not essential A strong communicator who builds relationships with ease Organised, detail-oriented and comfortable managing multiple priorities Why this role? A growing, ambitious independent brokerage with a strong pipeline of new business Genuine career development and promotion opportunities Hybrid working with a healthy split between office and home Supportive leadership and a team-focused culture The chance to grow alongside a brokerage that's building something real Ready to make a move? Get in touch - even if you're just exploring your options. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
May 05, 2026
Full time
Commercial Account Handler - Leeds - Hybrid - Up to 40,000 Join a fast-growing independent brokerage in Leeds where there's a strong pipeline of business, real progression on offer, and a team that's genuinely going places. This is a role for a capable commercial handler who's ready to take ownership of a client portfolio and grow with a brokerage that's expanding with purpose. You'll manage the full policy lifecycle across a varied book, with the support of a client-focused team and leadership that actually invests in its people. Salary: Up to 40,000 Location: Leeds Working pattern: Hybrid What you'll be doing Managing and retaining a portfolio of commercial clients across a range of industries Handling the full policy lifecycle - renewals, MTAs and new business enquiries Liaising with insurers to negotiate terms and secure the best outcomes for clients Advising clients across commercial lines including property, liability, motor and combined packages Producing market submissions and supporting client meetings Maintaining accurate client records on Acturis and ensuring FCA compliance throughout What they're looking for Minimum 2 years' experience in a commercial account handling or broking role Strong technical knowledge across commercial insurance products Proficient in Acturis and Microsoft Office Cert CII qualified or actively working towards it - preferred but not essential A strong communicator who builds relationships with ease Organised, detail-oriented and comfortable managing multiple priorities Why this role? A growing, ambitious independent brokerage with a strong pipeline of new business Genuine career development and promotion opportunities Hybrid working with a healthy split between office and home Supportive leadership and a team-focused culture The chance to grow alongside a brokerage that's building something real Ready to make a move? Get in touch - even if you're just exploring your options. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Warehouse Stock Controller Location: Gloucester Job Type: Full-Time (Temp-to-Perm or Permanent) Salary: 30,000 - 33,000 Hours: Monday to Friday, 8:00am - 4:00pm About the Role We are seeking a proactive and detail-oriented Stock Controller to join our warehouse operation. This is a key role responsible for maintaining stock accuracy, ensuring efficient stock movement, and supporting overall operational performance. The position offers a varied working environment, with approximately a 50/50 split between office-based duties and time spent on the warehouse/shop floor , conducting stock checks and counts. This is an excellent opportunity for someone who enjoys both analytical work and hands-on involvement in operations. Key Responsibilities Booking in stock and processing returned NCRs Managing and controlling stock inventory across both on-site and off-site locations Monitoring and coordinating incoming stock, internal stock movements, and the picking and despatch of orders Maintaining warehouse stock transfers using Sage Producing stock and traceability labels Managing the Trackabout system to ensure asset control (stillages and returnable pallet boxes) Managing stock levels of customer stillages Conducting daily PI counts with the objective of achieving full audit compliance and reducing reliance on annual stock counts Investigating stock discrepancies including mis-picks, damaged goods, shortages, and PI variances Recording and managing all stock-related queries and outcomes (e.g. customer NCRs, pick shortages, PI errors) Running the fortnightly zero-pick and quarantine stock meeting and completing all related investigations Compiling daily, weekly, and monthly inventory reports covering stock levels, movements, and performance Investigating products and suppliers to anticipate issues and implement solutions Liaising with Warehouse staff and internal departments including Demand Planning, Purchasing, and Customer Services Providing cover for Transport and Warehouse team members during periods of absence Ensuring full compliance with Health and Safety regulations and contributing to a safe working environment Skills and Experience Previous experience in stock control or inventory management Proficient in Microsoft Office, particularly Excel Experience using stock control systems (e.g. Sage, Sicon) is advantageous Strong communication skills, both verbal and written Excellent data analysis and problem-solving ability High level of attention to detail and accuracy Strong organisational skills with the ability to manage multiple priorities Ability to work independently and as part of a team Proactive approach with a strong sense of ownership and accountability Ability to work under pressure and meet deadlines Flexible and adaptable to business needs Good understanding of Health and Safety procedures Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 05, 2026
Full time
Warehouse Stock Controller Location: Gloucester Job Type: Full-Time (Temp-to-Perm or Permanent) Salary: 30,000 - 33,000 Hours: Monday to Friday, 8:00am - 4:00pm About the Role We are seeking a proactive and detail-oriented Stock Controller to join our warehouse operation. This is a key role responsible for maintaining stock accuracy, ensuring efficient stock movement, and supporting overall operational performance. The position offers a varied working environment, with approximately a 50/50 split between office-based duties and time spent on the warehouse/shop floor , conducting stock checks and counts. This is an excellent opportunity for someone who enjoys both analytical work and hands-on involvement in operations. Key Responsibilities Booking in stock and processing returned NCRs Managing and controlling stock inventory across both on-site and off-site locations Monitoring and coordinating incoming stock, internal stock movements, and the picking and despatch of orders Maintaining warehouse stock transfers using Sage Producing stock and traceability labels Managing the Trackabout system to ensure asset control (stillages and returnable pallet boxes) Managing stock levels of customer stillages Conducting daily PI counts with the objective of achieving full audit compliance and reducing reliance on annual stock counts Investigating stock discrepancies including mis-picks, damaged goods, shortages, and PI variances Recording and managing all stock-related queries and outcomes (e.g. customer NCRs, pick shortages, PI errors) Running the fortnightly zero-pick and quarantine stock meeting and completing all related investigations Compiling daily, weekly, and monthly inventory reports covering stock levels, movements, and performance Investigating products and suppliers to anticipate issues and implement solutions Liaising with Warehouse staff and internal departments including Demand Planning, Purchasing, and Customer Services Providing cover for Transport and Warehouse team members during periods of absence Ensuring full compliance with Health and Safety regulations and contributing to a safe working environment Skills and Experience Previous experience in stock control or inventory management Proficient in Microsoft Office, particularly Excel Experience using stock control systems (e.g. Sage, Sicon) is advantageous Strong communication skills, both verbal and written Excellent data analysis and problem-solving ability High level of attention to detail and accuracy Strong organisational skills with the ability to manage multiple priorities Ability to work independently and as part of a team Proactive approach with a strong sense of ownership and accountability Ability to work under pressure and meet deadlines Flexible and adaptable to business needs Good understanding of Health and Safety procedures Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Do you enjoy building channels, not just managing them? Want to take ownership of a £5m+ retail channel with a clear path to double it? Confident leading relationships in a fragmented, independent market? I m working with a well established consumer business looking for a NAM / Channel Manager to help rebuild and scale a key retail channel that s been underinvested in recent years. This isn t a traditional NAM role. It s a hands-on, high impact position where you ll: Own and deliver the channel strategy Grow key accounts and rebuild customer relationships Lead a small field team, setting direction and structure Drive revenue, margin, and performance Use data and forecasting to improve decision-making The channel is currently worth £4 5m, with a clear opportunity to grow to £10m+. So plenty of headroom to make a real impact. The Company & Role: A leading business within the consumer products space, this organisation has built a strong reputation for quality, heritage, and innovation. With a diverse product portfolio and established presence across multiple channels, the business is now reinvesting in its independent retail network, recognising the significant growth potential within this space. Reporting into the senior commercial leadership team, you ll take full ownership of the independent retail channel, combining elements of channel strategy, key account management, and team leadership. You ll work closely with a small team of Regional Sales Managers, providing structure, focus, and strategic direction, while remaining hands-on with key customers and commercial delivery. Key Responsibilities: Owning and delivering the channel strategy for the independent retail segment Driving revenue, margin, and overall channel performance Developing and growing key customer accounts through strong relationship management Rebuilding trust and engagement across a previously underinvested channel Balancing account development (majority focus) with targeted new business activity Leading joint business planning and commercial negotiations with key customers Supporting and guiding Regional Sales Managers to ensure consistent execution Identifying growth opportunities across range, pricing, and distribution Owning forecasting, budgeting, and performance tracking across the channel Analysing performance data to identify risks, opportunities, and improvements Driving a high standard of customer experience and commercial discipline What We re Looking For Experience in Channel Management, National Account Management, or a similar commercial role Exposure to appliances, electricals or consumer durables would be highly beneficial Background working within independent or relationship led retail channels Strong commercial acumen, with experience managing revenue and driving growth Confident in forecasting, planning, and using data to inform decisions Proven ability to build and maintain long-term customer relationships Experience influencing or leading field-based sales teams Strong communication and negotiation skills Highly self-motivated and comfortable working in a field-based, autonomous role A proactive, solutions-focused mindset with the ability to drive change and improvement Interested? Click Apply or message me directly. The Advocate Group is a leading recruitment partner to the FMCG, healthcare, and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. The Advocate Group is acting as an employment agency in relation to this vacancy.
May 05, 2026
Full time
Do you enjoy building channels, not just managing them? Want to take ownership of a £5m+ retail channel with a clear path to double it? Confident leading relationships in a fragmented, independent market? I m working with a well established consumer business looking for a NAM / Channel Manager to help rebuild and scale a key retail channel that s been underinvested in recent years. This isn t a traditional NAM role. It s a hands-on, high impact position where you ll: Own and deliver the channel strategy Grow key accounts and rebuild customer relationships Lead a small field team, setting direction and structure Drive revenue, margin, and performance Use data and forecasting to improve decision-making The channel is currently worth £4 5m, with a clear opportunity to grow to £10m+. So plenty of headroom to make a real impact. The Company & Role: A leading business within the consumer products space, this organisation has built a strong reputation for quality, heritage, and innovation. With a diverse product portfolio and established presence across multiple channels, the business is now reinvesting in its independent retail network, recognising the significant growth potential within this space. Reporting into the senior commercial leadership team, you ll take full ownership of the independent retail channel, combining elements of channel strategy, key account management, and team leadership. You ll work closely with a small team of Regional Sales Managers, providing structure, focus, and strategic direction, while remaining hands-on with key customers and commercial delivery. Key Responsibilities: Owning and delivering the channel strategy for the independent retail segment Driving revenue, margin, and overall channel performance Developing and growing key customer accounts through strong relationship management Rebuilding trust and engagement across a previously underinvested channel Balancing account development (majority focus) with targeted new business activity Leading joint business planning and commercial negotiations with key customers Supporting and guiding Regional Sales Managers to ensure consistent execution Identifying growth opportunities across range, pricing, and distribution Owning forecasting, budgeting, and performance tracking across the channel Analysing performance data to identify risks, opportunities, and improvements Driving a high standard of customer experience and commercial discipline What We re Looking For Experience in Channel Management, National Account Management, or a similar commercial role Exposure to appliances, electricals or consumer durables would be highly beneficial Background working within independent or relationship led retail channels Strong commercial acumen, with experience managing revenue and driving growth Confident in forecasting, planning, and using data to inform decisions Proven ability to build and maintain long-term customer relationships Experience influencing or leading field-based sales teams Strong communication and negotiation skills Highly self-motivated and comfortable working in a field-based, autonomous role A proactive, solutions-focused mindset with the ability to drive change and improvement Interested? Click Apply or message me directly. The Advocate Group is a leading recruitment partner to the FMCG, healthcare, and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. The Advocate Group is acting as an employment agency in relation to this vacancy.
At Veranova, we believe people are our most important asset, and we are dedicated to building the most talented and diverse workforce in our industry. Our commitment to uncompromising focus on quality, compliance, safety, and excellence in delivery shapes everything we do. We are not just looking for skills; we are seeking innovative individuals who have a mindset open to learning and growth, and a desire to make a difference. Veranova is a global leader in the development and manufacturing of complex active pharmaceutical ingredients (APIs) for pharma and biotech customers. With deep technical expertise and impressive flexibility, we develop solutions and processes that support and accelerate innovation. Join us on our mission to enable current and next-generation therapeutics to improve and save the lives of patients. Every role at Veranova plays a part in delivering an exceptional customer experience through ownership and integrity. Role Overview The QC Manager holds the responsibility of effective leadership and managing Quality Control (QC) group. Responsible for managing the daily schedule and prioritisation of tasks to ensure the team is working effectively to achieve QC goals and wider company strategic operational and sales goals. Oversee the QC processes and ensuring that all products (Raw Materials, Intermediates, Final API(s) and others) meet the required standard of quality and compliance following Good Manufacturing Practices (cGMP), Good Documentation Practices (GDocP) and Environment, Health and Safety (EH&S) standards. Carry out an independent verification of data to ensure high-quality service is delivered. Embrace continuous improvement in all aspects of QC operations. Provide leadership to the group through effective communication, coaching, training and development. Ensure staff act in accordance with company policies and other applicable regulatory requirements (e.g. FDA, MHRA, EMA, ICH, cGMP, Data Integrity, CFR 21 Part 11 experience). Proficient in Quality Management System (QMS) i.e., Deviations, OOX investigations, RCA, CAPAs, Change Controls etc. Work with other departments to drive operational excellence ensuring all QC facilities are in audit ready state. Management of Home Office requirements for the QC department. Core Responsibilities Manage and oversee QC group to ensure all tasks are performed in line with applicable regulatory commitments (e.g. FDA, MHRA, EMA, ICH, cGMP, Data Integrity, CFR 21 Part 11 experience). Oversee daily schedule and prioritisation of tasks to ensure the team is working effectively to achieve QC goals and wider company strategic operational goals and sales goals. Perform data verification and inspection of audit trails for various electronic GMP data to ensure compliance. Support and facilitate the performance management and laboratory planning processes through the laboratory scheduling/planning tools, reporting scorecard metrics and monitoring laboratory indicators. Lead QC project activities to introduce policies/procedures, technologies and computer base applications to improve laboratory efficiency and promote culture of innovation, ensuring on-time completion with a high degree of quality. Responsible for hiring, managing, leading, and motivating the QC team; inclusive of mentoring, training, and development of department employees. Manage relationships with clients, internal and external regulatory agencies and auditors, supporting inspections and audits, as required. Drive a culture of quality throughout the organization, promoting a proactive approach to quality management and fostering a continuous improvement mindset. Manage Quality Events (i.e., Deviations, OOX investigations, RCA, Change Controls etc.) and implement effective corrective and preventative actions applicable to the QC department. Perform other duties as requested by Line Manager or delegate. Qualifications / Knowledge / Experience Minimum of Bachelors degree in Science, or equivalent, with 8+ years of related experience or Master's degree in Science with 5+ relevant experience. Proven leadership in Quality settings, including multi team / cross functional management coupled with strong mentoring and coaching abilities. Experienced in interacting with health authorities and taking a leading role in regulatory inspections and audits. Deep understanding and experience in application of global regulatory guidelines in pharmaceutical manufacturing environment (e.g., FDA, MHRA, EMA, ICH, GMP, Data Integrity, CFR 21 Part 11 experience). Proficient in preparation of high-quality written documents including generation and revision of Standard Operating Procedures (SOPs), test methods, protocols, reports and other GMP documents. Proficient in writing and review of the QMS records (e.g., deviation, OOX investigation, CAPA, RCA, Change Controls). Knowledge of data verification in pharmaceutical industry with some experience on common analytical techniques such as HPLC/UPLC, GC, NIR, UV Vis, pH meter, KF, FTIR, PSD or Auto titrators. Previous experience with Laboratory Information Management Systems (LIMS) and Chromatographic Data System (CDS) e.g., Chromeleon. Experience with method verification, validation and transfer. Our Commitment Inclusive Culture: At Veranova an inclusive culture is integral to our values. We are committed to ensuring that everyone can bring their full self to work and thrive in their career. Financial Wellness: The company provides an industry leading compensation package, and this position is eligible for an annual performance bonus in accordance with the terms of the applicable bonus plan. You will also receive excellent pension contributions with the option of making contributions via salary sacrifice and access to discounts from major online and high street stores. Health & Wellbeing: As well as being entitled to 25 days' annual leave plus recognised Scottish public holidays, our colleagues are also eligible to participate in benefits such as our Health Shield Cash Plan, Cycle2Work Scheme, life insurance, income protection, and GP Anytime. Professional Development: Opportunities for continuous growth and development through resources such as LinkedIn Learning, functional career pathways, and individual Personal Development Plans to map out your future with us. Additional Information Under UK legislation, we are required to ensure that all employees have the legal right to work in the UK, both at the time of offer and throughout their employment. Please note that we are not able to provide sponsorship for this role, so applicants must have the necessary right to work in place independently. Veranova is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief. All applications are carefully considered, and your details will be stored on our secure Application Management System. This is used throughout Veranova for the selection of suitable candidates for our vacancies as they arise. Veranova respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice.
May 05, 2026
Full time
At Veranova, we believe people are our most important asset, and we are dedicated to building the most talented and diverse workforce in our industry. Our commitment to uncompromising focus on quality, compliance, safety, and excellence in delivery shapes everything we do. We are not just looking for skills; we are seeking innovative individuals who have a mindset open to learning and growth, and a desire to make a difference. Veranova is a global leader in the development and manufacturing of complex active pharmaceutical ingredients (APIs) for pharma and biotech customers. With deep technical expertise and impressive flexibility, we develop solutions and processes that support and accelerate innovation. Join us on our mission to enable current and next-generation therapeutics to improve and save the lives of patients. Every role at Veranova plays a part in delivering an exceptional customer experience through ownership and integrity. Role Overview The QC Manager holds the responsibility of effective leadership and managing Quality Control (QC) group. Responsible for managing the daily schedule and prioritisation of tasks to ensure the team is working effectively to achieve QC goals and wider company strategic operational and sales goals. Oversee the QC processes and ensuring that all products (Raw Materials, Intermediates, Final API(s) and others) meet the required standard of quality and compliance following Good Manufacturing Practices (cGMP), Good Documentation Practices (GDocP) and Environment, Health and Safety (EH&S) standards. Carry out an independent verification of data to ensure high-quality service is delivered. Embrace continuous improvement in all aspects of QC operations. Provide leadership to the group through effective communication, coaching, training and development. Ensure staff act in accordance with company policies and other applicable regulatory requirements (e.g. FDA, MHRA, EMA, ICH, cGMP, Data Integrity, CFR 21 Part 11 experience). Proficient in Quality Management System (QMS) i.e., Deviations, OOX investigations, RCA, CAPAs, Change Controls etc. Work with other departments to drive operational excellence ensuring all QC facilities are in audit ready state. Management of Home Office requirements for the QC department. Core Responsibilities Manage and oversee QC group to ensure all tasks are performed in line with applicable regulatory commitments (e.g. FDA, MHRA, EMA, ICH, cGMP, Data Integrity, CFR 21 Part 11 experience). Oversee daily schedule and prioritisation of tasks to ensure the team is working effectively to achieve QC goals and wider company strategic operational goals and sales goals. Perform data verification and inspection of audit trails for various electronic GMP data to ensure compliance. Support and facilitate the performance management and laboratory planning processes through the laboratory scheduling/planning tools, reporting scorecard metrics and monitoring laboratory indicators. Lead QC project activities to introduce policies/procedures, technologies and computer base applications to improve laboratory efficiency and promote culture of innovation, ensuring on-time completion with a high degree of quality. Responsible for hiring, managing, leading, and motivating the QC team; inclusive of mentoring, training, and development of department employees. Manage relationships with clients, internal and external regulatory agencies and auditors, supporting inspections and audits, as required. Drive a culture of quality throughout the organization, promoting a proactive approach to quality management and fostering a continuous improvement mindset. Manage Quality Events (i.e., Deviations, OOX investigations, RCA, Change Controls etc.) and implement effective corrective and preventative actions applicable to the QC department. Perform other duties as requested by Line Manager or delegate. Qualifications / Knowledge / Experience Minimum of Bachelors degree in Science, or equivalent, with 8+ years of related experience or Master's degree in Science with 5+ relevant experience. Proven leadership in Quality settings, including multi team / cross functional management coupled with strong mentoring and coaching abilities. Experienced in interacting with health authorities and taking a leading role in regulatory inspections and audits. Deep understanding and experience in application of global regulatory guidelines in pharmaceutical manufacturing environment (e.g., FDA, MHRA, EMA, ICH, GMP, Data Integrity, CFR 21 Part 11 experience). Proficient in preparation of high-quality written documents including generation and revision of Standard Operating Procedures (SOPs), test methods, protocols, reports and other GMP documents. Proficient in writing and review of the QMS records (e.g., deviation, OOX investigation, CAPA, RCA, Change Controls). Knowledge of data verification in pharmaceutical industry with some experience on common analytical techniques such as HPLC/UPLC, GC, NIR, UV Vis, pH meter, KF, FTIR, PSD or Auto titrators. Previous experience with Laboratory Information Management Systems (LIMS) and Chromatographic Data System (CDS) e.g., Chromeleon. Experience with method verification, validation and transfer. Our Commitment Inclusive Culture: At Veranova an inclusive culture is integral to our values. We are committed to ensuring that everyone can bring their full self to work and thrive in their career. Financial Wellness: The company provides an industry leading compensation package, and this position is eligible for an annual performance bonus in accordance with the terms of the applicable bonus plan. You will also receive excellent pension contributions with the option of making contributions via salary sacrifice and access to discounts from major online and high street stores. Health & Wellbeing: As well as being entitled to 25 days' annual leave plus recognised Scottish public holidays, our colleagues are also eligible to participate in benefits such as our Health Shield Cash Plan, Cycle2Work Scheme, life insurance, income protection, and GP Anytime. Professional Development: Opportunities for continuous growth and development through resources such as LinkedIn Learning, functional career pathways, and individual Personal Development Plans to map out your future with us. Additional Information Under UK legislation, we are required to ensure that all employees have the legal right to work in the UK, both at the time of offer and throughout their employment. Please note that we are not able to provide sponsorship for this role, so applicants must have the necessary right to work in place independently. Veranova is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief. All applications are carefully considered, and your details will be stored on our secure Application Management System. This is used throughout Veranova for the selection of suitable candidates for our vacancies as they arise. Veranova respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice.
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
May 04, 2026
Full time
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Your new company Your CompanyYou will be joining a well established, high value manufacturing organisation operating within a highly regulated environment. The business places strong emphasis on digital continuity, product data integrity and cross functional collaboration, supporting complex products throughout their full lifecycle. The organisation is committed to continuous improvement, quality, and investing in modern engineering and enterprise systems. As PLM Manager, you will take ownership of the organisation's Product Lifecycle Management strategy, systems and processes. Acting as the subject matter expert, you will lead the configuration, optimisation and ongoing development of the PLM platform, ensuring robust governance of product data from concept through to end of life. You will work closely with Engineering, Manufacturing, Quality, Supply Chain, IT and Programme teams to align PLM processes with business needs, regulatory requirements and best practice. The role has a strong focus on systems reliability, workflow optimisation, change control (ECR/ECO/ECN) and integration with wider enterprise systems such as ERP, CAD, MES and QMS. Key elements of the role include system administration, roadmap planning, user support and training, vendor management, and contributing to wider digital transformation initiatives across the engineering landscape. What You Need to SucceedTo be successful in this role, you will bring a strong technical background combined with proven experience in PLM administration within a complex engineering or manufacturing environment. You will ideally have: Proven experience administering and supporting a major PLM platform Strong knowledge of product development processes, BOM management and engineering change control Experience working with CAD systems such as CATIA V5/V6 or similar A solid understanding of ERP/MRP systems and system integration Knowledge of aerospace or other highly regulated manufacturing standards Experience working with Windows desktop and server environments, virtualisation and enterprise infrastructure Excellent stakeholder engagement, problem solving and communication skills The ability to work independently, prioritise effectively and lead cross functional initiatives A degree in Engineering, Computer Science or a related discipline, along with several years' experience in PLM, engineering systems or application support, will be expected. Experience of PLM implementations, system migrations, or Lean / Six Sigma methodologies would be advantageous. What You Will Get in ReturnIn return, you will secure a key role within a forward thinking organisation where PLM plays a critical part in operational excellence and digital transformation. You will have the opportunity to influence system strategy, lead meaningful improvements, and work closely with senior technical stakeholders across the business. This role offers long term career development, exposure to complex engineering programmes, and the chance to make a tangible impact within a collaborative, quality driven environment. A competitive overall package and support for professional growth are on offer. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 04, 2026
Full time
Your new company Your CompanyYou will be joining a well established, high value manufacturing organisation operating within a highly regulated environment. The business places strong emphasis on digital continuity, product data integrity and cross functional collaboration, supporting complex products throughout their full lifecycle. The organisation is committed to continuous improvement, quality, and investing in modern engineering and enterprise systems. As PLM Manager, you will take ownership of the organisation's Product Lifecycle Management strategy, systems and processes. Acting as the subject matter expert, you will lead the configuration, optimisation and ongoing development of the PLM platform, ensuring robust governance of product data from concept through to end of life. You will work closely with Engineering, Manufacturing, Quality, Supply Chain, IT and Programme teams to align PLM processes with business needs, regulatory requirements and best practice. The role has a strong focus on systems reliability, workflow optimisation, change control (ECR/ECO/ECN) and integration with wider enterprise systems such as ERP, CAD, MES and QMS. Key elements of the role include system administration, roadmap planning, user support and training, vendor management, and contributing to wider digital transformation initiatives across the engineering landscape. What You Need to SucceedTo be successful in this role, you will bring a strong technical background combined with proven experience in PLM administration within a complex engineering or manufacturing environment. You will ideally have: Proven experience administering and supporting a major PLM platform Strong knowledge of product development processes, BOM management and engineering change control Experience working with CAD systems such as CATIA V5/V6 or similar A solid understanding of ERP/MRP systems and system integration Knowledge of aerospace or other highly regulated manufacturing standards Experience working with Windows desktop and server environments, virtualisation and enterprise infrastructure Excellent stakeholder engagement, problem solving and communication skills The ability to work independently, prioritise effectively and lead cross functional initiatives A degree in Engineering, Computer Science or a related discipline, along with several years' experience in PLM, engineering systems or application support, will be expected. Experience of PLM implementations, system migrations, or Lean / Six Sigma methodologies would be advantageous. What You Will Get in ReturnIn return, you will secure a key role within a forward thinking organisation where PLM plays a critical part in operational excellence and digital transformation. You will have the opportunity to influence system strategy, lead meaningful improvements, and work closely with senior technical stakeholders across the business. This role offers long term career development, exposure to complex engineering programmes, and the chance to make a tangible impact within a collaborative, quality driven environment. A competitive overall package and support for professional growth are on offer. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Adecco is proud to be recruiting for a Regional Development Executive on behalf of one of our well-established and growing client. Our client is a leading independent company dedicated to delivering exceptional service and a diverse range of products. They are recognised for their commitment to professionalism, innovation, and customer satisfaction. Are you a driven sales professional with a passion for growth and building strong customer relationships? If so, this is your opportunity to take your career to the next level! Salary: 35k base + OTE bonus Type: Permanent, Full-Time Key Responsibilities: Report directly to the Sales Manager, focusing on driving new sales growth across the North-West. Conduct both desk and field-based market research to identify growth sectors and regional opportunities. Create and generate leads, setting appointments, and developing a strong sales pipeline. Engage in periodic outreach to our existing customer base through targeted sales campaigns via calls and emails. Take ownership of our Customer Relationship Management (CRM) database to ensure accurate and timely records. Skills, Requirements & Experience: A proven ability to work at pace and under pressure. A track record of meeting and exceeding financial targets. High levels of oral and written communication skills that engage and inspire. The ability to connect with both new and existing customers effortlessly. Strong data skills to record and compile key performance statistics effectively. Full UK driving licence. Ready to make a move? Apply today and take the next step in your sales career with us! We can't wait to meet you! For more job opportunities and general updates from Adecco, please follow us on our new Facebook page: (url removed)> Adecco aims to respond to all applicants, however, due to the large volume of applications we receive, this may not always be possible. Should you not receive a response within five working days, please accept this as notification that you have not been shortlisted on this occasion. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 03, 2026
Full time
Adecco is proud to be recruiting for a Regional Development Executive on behalf of one of our well-established and growing client. Our client is a leading independent company dedicated to delivering exceptional service and a diverse range of products. They are recognised for their commitment to professionalism, innovation, and customer satisfaction. Are you a driven sales professional with a passion for growth and building strong customer relationships? If so, this is your opportunity to take your career to the next level! Salary: 35k base + OTE bonus Type: Permanent, Full-Time Key Responsibilities: Report directly to the Sales Manager, focusing on driving new sales growth across the North-West. Conduct both desk and field-based market research to identify growth sectors and regional opportunities. Create and generate leads, setting appointments, and developing a strong sales pipeline. Engage in periodic outreach to our existing customer base through targeted sales campaigns via calls and emails. Take ownership of our Customer Relationship Management (CRM) database to ensure accurate and timely records. Skills, Requirements & Experience: A proven ability to work at pace and under pressure. A track record of meeting and exceeding financial targets. High levels of oral and written communication skills that engage and inspire. The ability to connect with both new and existing customers effortlessly. Strong data skills to record and compile key performance statistics effectively. Full UK driving licence. Ready to make a move? Apply today and take the next step in your sales career with us! We can't wait to meet you! For more job opportunities and general updates from Adecco, please follow us on our new Facebook page: (url removed)> Adecco aims to respond to all applicants, however, due to the large volume of applications we receive, this may not always be possible. Should you not receive a response within five working days, please accept this as notification that you have not been shortlisted on this occasion. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Senior Director, Marketing EMEA Location: Remote, UK or Hybrid, Manchester, UK Employment Type: Full-Time Summary The Senior Director, Marketing EMEA, will provide strategic direction and leadership for all field marketing initiatives across our EMEA markets. This role will work closely with global sales and marketing teams to develop and execute targeted marketing programs aimed at driving demand and accelerating sales pipeline in various regions. The ideal candidate will possess a deep understanding of regional market nuances, a passion for crafting localized marketing strategies, and a data-driven mindset. As a key member of the EMEA leadership team, this role will shape regional go to market strategy, influence global decision making, and drive transformational growth across diverse markets. Primary Duties and Responsibilities Design and own the field marketing strategies that extend beyond events, leveraging ABM, digital, partner, and lifecycle programs to drive full funnel impact. Provide hands on leadership with direct accountability for regional pipeline, revenue impact, and close sales alignment. Act as the senior marketing leader for EMEA, representing the region in global planning, prioritization, and investment discussions. Balance global consistency with strong regional and market level nuance across diverse EMEA geographies. Understand regional nuances, customer segments, and market dynamics to tailor marketing strategies for maximum effectiveness. Advise executive leadership on regional opportunities and partner with Product Marketing on competitive landscape. Build a high performing organisation that scales with business growth. Champion innovation and thought leadership in regional marketing. Enable team with the skills needed to develop customised programs that meet the needs of the region. Foster a collaborative environment and ensure clear communication between the central marketing team and regional teams. Create a dynamic organizational structure that supports the needs of today while preparing for the scale needed as we grow Program Execution Lead or collaborate on the planning, development, and execution of integrated, localized marketing programs across multiple channels. This includes owning regional initiatives such as events, webinars, seminars, and partner activities, while also adapting and executing centrally managed programs from corporate-such as digital campaigns, account based marketing (ABM), paid media, email marketing, and social engagement-to ensure alignment with global strategy and regional business objectives. Work closely with the sales teams to ensure alignment between marketing programs and sales strategies. Raise the bar on program quality, scalability, and repeatability across the region. Cross-Functional & Executive Partnership Serve as a strategic partner to EMEA business team, Sales & RevOps, Growth Marketing teams, Product Marketing, and Partner teams. Collaborate with finance and regional sales leadership on planning, forecasting, investment decisions and quarterly business reviews. Ensure tight alignment between global marketing strategy and regional execution. Pipeline, Revenue & Performance Accountability Own EMEA marketing's investment strategy and influence global investment decisions. Be accountable for field marketing's contribution to pipeline creation, acceleration, and expansion in EMEA. Partner closely with EMEA Sales leadership on account planning, strategy, and quarterly execution. Establish clear success metrics and performance targets; use data to continuously optimize program mix and impact. Operate with a strong ROI mindset-connecting spend, activity, and outcomes. Monitor, analyze, and report on the performance of EMEA field marketing campaigns. Continuously refine strategies based on data driven insights and feedback. Establish, monitor and deliver on OKRs. Budget Management Develop and manage the budget for international field marketing activities. Ensure optimal allocation of resources across regions and campaigns. Build and maintain relationships with international vendors, partners, and event organizers. Negotiate contracts and agreements to maximize value and ROI. Required Education and Experience Bachelor's degrees in marketing or business administration, or other relevant discipline. Demonstrated senior level leadership in B2B SaaS field marketing, with ownership of demand generation, pipeline contribution, and revenue impact across EMEA. Proven experience building and scaling integrated field marketing programs (events, ABM, digital, partner, lifecycle) aligned to regional sales priorities. Direct accountability for marketing sourced and marketing influenced pipeline, including forecasting, attribution, and ROI measurement. Experience partnering closely with regional Sales leadership (RVP/VP level) on account planning, territory strategy, and quarterly execution. Demonstrated knowledge of the organization's core business process and operations. Minimum seven years of leadership experience at Senior Director Level. Ability to prioritize business issues and deliver solutions in a fast paced environment. Demonstrated experience in building marketing teams and strategies. Superior communication skills, including presenting to senior and executive level management. Represent EMEA marketing in global leadership forums, QBRs, and strategic planning cycles. Demonstrated project management experience and attention to detail. Experience managing a multi million Euro marketing budget. Proficiency in marketing technology ecosystems (e.g., Marketo, HubSpot, SFDC, ABM platforms, intent data tools). Ability to leverage data for forecasting, targeting, and program optimization. Proven ability to influence C suite stakeholders and navigate complex matrix organisations. Track record of driving market share growth and shaping regional strategy at scale. Experience implementing AI driven marketing solutions (e.g., predictive analytics, personalisation engines, conversational marketing. Proven ability to lead technology adoption and change management within marketing organisations. Preferred Education and Experience Master's degree in marketing or business administration, or other relevant discipline a plus. Experience leading enterprise or named account ABM programs in partnership with Sales. Proven use of intent data, predictive analytics, or AI driven tools to prioritize accounts and optimize regional investment. Experience operating within a matrixed, global marketing model, adapting centrally built campaigns for regional execution. Background in EMEA enterprise SaaS markets, including navigating cultural, regulatory, and go to market differences. Knowledge, Skills, and Abilities Effectively lead, inspire, motivate, and manage staff. Strong written, oral, and presentation skills. An entrepreneurial mindset and accountability. Track record of success at time management, people development, people management. Strong team player and a demonstrated leader. Strategic thinking and long term planning. Cross cultural leadership in a matrixed organization. Strong understanding of AI, automation, and data privacy regulations in EMEA markets. Ability to translate technology capabilities into business outcome. Supervisory Responsibilities This position is responsible for developing the immediate and long term staffing plans of the EMEA Marketing team. Building the business case for staffing plans and hiring and mentoring of the team. Travel Travel requirement: Regular travel is not expected for this position but may be required up to 25%. Who We Are OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit . Why Join The OneStream Team Transparency around corporate structure, salary, and benefits Core value of customer success Variety of project work (not industry specific) Strong culture and camaraderie Multiple training opportunities All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship. OneStream is an Equal Opportunity Employer.
May 03, 2026
Full time
Senior Director, Marketing EMEA Location: Remote, UK or Hybrid, Manchester, UK Employment Type: Full-Time Summary The Senior Director, Marketing EMEA, will provide strategic direction and leadership for all field marketing initiatives across our EMEA markets. This role will work closely with global sales and marketing teams to develop and execute targeted marketing programs aimed at driving demand and accelerating sales pipeline in various regions. The ideal candidate will possess a deep understanding of regional market nuances, a passion for crafting localized marketing strategies, and a data-driven mindset. As a key member of the EMEA leadership team, this role will shape regional go to market strategy, influence global decision making, and drive transformational growth across diverse markets. Primary Duties and Responsibilities Design and own the field marketing strategies that extend beyond events, leveraging ABM, digital, partner, and lifecycle programs to drive full funnel impact. Provide hands on leadership with direct accountability for regional pipeline, revenue impact, and close sales alignment. Act as the senior marketing leader for EMEA, representing the region in global planning, prioritization, and investment discussions. Balance global consistency with strong regional and market level nuance across diverse EMEA geographies. Understand regional nuances, customer segments, and market dynamics to tailor marketing strategies for maximum effectiveness. Advise executive leadership on regional opportunities and partner with Product Marketing on competitive landscape. Build a high performing organisation that scales with business growth. Champion innovation and thought leadership in regional marketing. Enable team with the skills needed to develop customised programs that meet the needs of the region. Foster a collaborative environment and ensure clear communication between the central marketing team and regional teams. Create a dynamic organizational structure that supports the needs of today while preparing for the scale needed as we grow Program Execution Lead or collaborate on the planning, development, and execution of integrated, localized marketing programs across multiple channels. This includes owning regional initiatives such as events, webinars, seminars, and partner activities, while also adapting and executing centrally managed programs from corporate-such as digital campaigns, account based marketing (ABM), paid media, email marketing, and social engagement-to ensure alignment with global strategy and regional business objectives. Work closely with the sales teams to ensure alignment between marketing programs and sales strategies. Raise the bar on program quality, scalability, and repeatability across the region. Cross-Functional & Executive Partnership Serve as a strategic partner to EMEA business team, Sales & RevOps, Growth Marketing teams, Product Marketing, and Partner teams. Collaborate with finance and regional sales leadership on planning, forecasting, investment decisions and quarterly business reviews. Ensure tight alignment between global marketing strategy and regional execution. Pipeline, Revenue & Performance Accountability Own EMEA marketing's investment strategy and influence global investment decisions. Be accountable for field marketing's contribution to pipeline creation, acceleration, and expansion in EMEA. Partner closely with EMEA Sales leadership on account planning, strategy, and quarterly execution. Establish clear success metrics and performance targets; use data to continuously optimize program mix and impact. Operate with a strong ROI mindset-connecting spend, activity, and outcomes. Monitor, analyze, and report on the performance of EMEA field marketing campaigns. Continuously refine strategies based on data driven insights and feedback. Establish, monitor and deliver on OKRs. Budget Management Develop and manage the budget for international field marketing activities. Ensure optimal allocation of resources across regions and campaigns. Build and maintain relationships with international vendors, partners, and event organizers. Negotiate contracts and agreements to maximize value and ROI. Required Education and Experience Bachelor's degrees in marketing or business administration, or other relevant discipline. Demonstrated senior level leadership in B2B SaaS field marketing, with ownership of demand generation, pipeline contribution, and revenue impact across EMEA. Proven experience building and scaling integrated field marketing programs (events, ABM, digital, partner, lifecycle) aligned to regional sales priorities. Direct accountability for marketing sourced and marketing influenced pipeline, including forecasting, attribution, and ROI measurement. Experience partnering closely with regional Sales leadership (RVP/VP level) on account planning, territory strategy, and quarterly execution. Demonstrated knowledge of the organization's core business process and operations. Minimum seven years of leadership experience at Senior Director Level. Ability to prioritize business issues and deliver solutions in a fast paced environment. Demonstrated experience in building marketing teams and strategies. Superior communication skills, including presenting to senior and executive level management. Represent EMEA marketing in global leadership forums, QBRs, and strategic planning cycles. Demonstrated project management experience and attention to detail. Experience managing a multi million Euro marketing budget. Proficiency in marketing technology ecosystems (e.g., Marketo, HubSpot, SFDC, ABM platforms, intent data tools). Ability to leverage data for forecasting, targeting, and program optimization. Proven ability to influence C suite stakeholders and navigate complex matrix organisations. Track record of driving market share growth and shaping regional strategy at scale. Experience implementing AI driven marketing solutions (e.g., predictive analytics, personalisation engines, conversational marketing. Proven ability to lead technology adoption and change management within marketing organisations. Preferred Education and Experience Master's degree in marketing or business administration, or other relevant discipline a plus. Experience leading enterprise or named account ABM programs in partnership with Sales. Proven use of intent data, predictive analytics, or AI driven tools to prioritize accounts and optimize regional investment. Experience operating within a matrixed, global marketing model, adapting centrally built campaigns for regional execution. Background in EMEA enterprise SaaS markets, including navigating cultural, regulatory, and go to market differences. Knowledge, Skills, and Abilities Effectively lead, inspire, motivate, and manage staff. Strong written, oral, and presentation skills. An entrepreneurial mindset and accountability. Track record of success at time management, people development, people management. Strong team player and a demonstrated leader. Strategic thinking and long term planning. Cross cultural leadership in a matrixed organization. Strong understanding of AI, automation, and data privacy regulations in EMEA markets. Ability to translate technology capabilities into business outcome. Supervisory Responsibilities This position is responsible for developing the immediate and long term staffing plans of the EMEA Marketing team. Building the business case for staffing plans and hiring and mentoring of the team. Travel Travel requirement: Regular travel is not expected for this position but may be required up to 25%. Who We Are OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit . Why Join The OneStream Team Transparency around corporate structure, salary, and benefits Core value of customer success Variety of project work (not industry specific) Strong culture and camaraderie Multiple training opportunities All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship. OneStream is an Equal Opportunity Employer.
Financial Controller Location: Harrogate Salary: £75,000 Robert Half Finance & Accounting are recruiting for a Financial Controller to join a growing, service-led business based in Harrogate. This is a senior operational finance role with responsibility for overseeing the delivery of client finance services, leading a sizeable team and acting as a key point of contact for senior internal and external stakeholders. Reporting to the Finance Director, the Financial Controller will play a critical role in ensuring high-quality financial reporting, strong controls, and consistent service delivery across a multi-client environment. The Role The Financial Controller will take ownership of the operational finance function, with direct responsibility for managing and developing a team of Finance Managers. You will ensure robust financial processes, accurate and timely reporting, and compliance with all contractual and regulatory requirements, while driving continuous improvement and consistency across the function. This is a highly visible role, combining hands-on financial control with people leadership and senior-level client interaction. Key Responsibilities Lead and manage a team of Finance Managers, including performance management, KPI setting, coaching and succession planning Oversee the timely and accurate delivery of monthly management accounts, balance sheet reconciliations, cashflow forecasts, and client reporting Maintain responsibility for quality, consistency, and control across client reporting packs prior to Director-level review Act as the senior operational escalation point for finance matters and client queries Embed and maintain robust financial processes, controls, and standard operating procedures Ensure adherence to reporting timetables, SLAs, and contractual obligations Oversee workload planning and resource allocation across the team The Ideal Candidate Qualified accountant (ACA, ACCA, CIMA), or QBE with significant relevant experience Proven experience in a Financial Controller or senior operational finance role Strong background in management accounts production and financial control Demonstrable experience managing and developing finance teams (ideally managing managers) Confident stakeholder manager, comfortable operating in a client-facing environment Salary & Benefits Salary of £75,000 Senior-level role with significant responsibility and visibility Opportunity to lead and shape a growing finance function Exposure to institutional clients and complex operational environments Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
May 03, 2026
Full time
Financial Controller Location: Harrogate Salary: £75,000 Robert Half Finance & Accounting are recruiting for a Financial Controller to join a growing, service-led business based in Harrogate. This is a senior operational finance role with responsibility for overseeing the delivery of client finance services, leading a sizeable team and acting as a key point of contact for senior internal and external stakeholders. Reporting to the Finance Director, the Financial Controller will play a critical role in ensuring high-quality financial reporting, strong controls, and consistent service delivery across a multi-client environment. The Role The Financial Controller will take ownership of the operational finance function, with direct responsibility for managing and developing a team of Finance Managers. You will ensure robust financial processes, accurate and timely reporting, and compliance with all contractual and regulatory requirements, while driving continuous improvement and consistency across the function. This is a highly visible role, combining hands-on financial control with people leadership and senior-level client interaction. Key Responsibilities Lead and manage a team of Finance Managers, including performance management, KPI setting, coaching and succession planning Oversee the timely and accurate delivery of monthly management accounts, balance sheet reconciliations, cashflow forecasts, and client reporting Maintain responsibility for quality, consistency, and control across client reporting packs prior to Director-level review Act as the senior operational escalation point for finance matters and client queries Embed and maintain robust financial processes, controls, and standard operating procedures Ensure adherence to reporting timetables, SLAs, and contractual obligations Oversee workload planning and resource allocation across the team The Ideal Candidate Qualified accountant (ACA, ACCA, CIMA), or QBE with significant relevant experience Proven experience in a Financial Controller or senior operational finance role Strong background in management accounts production and financial control Demonstrable experience managing and developing finance teams (ideally managing managers) Confident stakeholder manager, comfortable operating in a client-facing environment Salary & Benefits Salary of £75,000 Senior-level role with significant responsibility and visibility Opportunity to lead and shape a growing finance function Exposure to institutional clients and complex operational environments Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Andover. Hampshire covering Provinces Region c100 miles radius Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 02, 2026
Full time
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Andover. Hampshire covering Provinces Region c100 miles radius Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
