Baltic Recruitment Services Ltd
North Shields, Tyne And Wear
Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for a IT Support Technician(2nd/3rd Line). Overall Purpose: You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support. Key Duties: Provide Tier II / Tier III technical support across multiple departments. Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues. Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure. Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance. Assist in imaging and deployment of desktops, laptops, and other devices. Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction. Create and maintain documentation for IT procedures and systems. Participate in projects to implement new technologies and improve current systems, including virtualization technologies. Train junior staff on IT processes and tools as needed. Manage incidents, service requests, and changes using the company's helpdesk system. Key Requirements: Proven experience in a Tier II or Tier III support role. Strong knowledge of Active Directory, including domain trusts and group policies. Proficiency with network troubleshooting and administration, including wireless technologies. Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting. Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided). Proficiency in managing and supporting Microsoft technologies, including SharePoint. Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail. Familiarity with VMware virtualization. Excellent communication and problem-solving skills. The Package: Competitive salary on offer, depending on level of experience. 37.5 hours per week, Monday-Friday. Company pension scheme. Private health care. Life assurance. Quarterly bonus scheme potential. Additional benefits.
May 19, 2026
Full time
Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for a IT Support Technician(2nd/3rd Line). Overall Purpose: You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support. Key Duties: Provide Tier II / Tier III technical support across multiple departments. Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues. Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure. Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance. Assist in imaging and deployment of desktops, laptops, and other devices. Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction. Create and maintain documentation for IT procedures and systems. Participate in projects to implement new technologies and improve current systems, including virtualization technologies. Train junior staff on IT processes and tools as needed. Manage incidents, service requests, and changes using the company's helpdesk system. Key Requirements: Proven experience in a Tier II or Tier III support role. Strong knowledge of Active Directory, including domain trusts and group policies. Proficiency with network troubleshooting and administration, including wireless technologies. Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting. Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided). Proficiency in managing and supporting Microsoft technologies, including SharePoint. Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail. Familiarity with VMware virtualization. Excellent communication and problem-solving skills. The Package: Competitive salary on offer, depending on level of experience. 37.5 hours per week, Monday-Friday. Company pension scheme. Private health care. Life assurance. Quarterly bonus scheme potential. Additional benefits.
Job Title: IT Support Engineer Location: Seaford, BN25 1LS Salary: £27,000 - £32,000 per year depending on experience Job Type: Full time, Permanent Join a growing MSP where your skills actually make an impact We're a small but fast-moving Managed Service Provider in East Sussex, and we're looking for an IT Support Engineer who wants more than just a ticket-logging role. If you enjoy variety, solving real-world problems, and working closely with clients, this could be the perfect next step in your career. No two days are the same here - from remote troubleshooting to on-site visits, you'll be at the heart of keeping our clients running smoothly What you'll be doing: Providing IT support via phone, remote tools, and on-site visits Owning and resolving helpdesk tickets in line with SLAs Building strong client relationships through clear, professional communication Setting up users across Active Directory, Microsoft 365, and Entra Deploying and configuring hardware (imaging & Intune) Supporting and configuring VoIP systems (training provided) Maintaining accurate documentation of systems, changes, and tickets Monitoring backups, updates, and system health checks Diagnosing, repairing, and upgrading devices in-house Supporting and leading IT projects when required Working closely with the Operations Manager and wider team About you: What we're looking for: At least 2 years' experience in an IT Support role Strong troubleshooting skills and a logical approach A genuine passion for IT and delivering great service Confident communicator with excellent customer skills A team player who can also work independently Technical experience with: Windows Server (AD, GPO, DNS, DHCP) Microsoft 365 (Exchange, SharePoint, Teams, OneDrive) Azure / Entra Windows & Mac OS Virtualisation VoIP systems MSP experience and relevant certifications are a bonus, not a must. Location & travel: This is an office-based role in Seaford, with regular travel to client sites. Company vehicles are available You must live within a commutable distance to be considered What you'll get: Annual salary increases (minimum £1,000 per year!) Regular pay reviews Pension scheme Death in service cover Your birthday off - on us Free drinks in the office Well-being support (including counselling sessions) Annual eye tests Smart casual dress + branded clothing Free parking Team events and socials Additional requirements Due to the nature of our clients, a clear DBS check will be required before starting. If you're looking for a role where you can grow, be challenged, and actually make a difference - we'd love to hear from you. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, may also be considered for this role.
May 19, 2026
Full time
Job Title: IT Support Engineer Location: Seaford, BN25 1LS Salary: £27,000 - £32,000 per year depending on experience Job Type: Full time, Permanent Join a growing MSP where your skills actually make an impact We're a small but fast-moving Managed Service Provider in East Sussex, and we're looking for an IT Support Engineer who wants more than just a ticket-logging role. If you enjoy variety, solving real-world problems, and working closely with clients, this could be the perfect next step in your career. No two days are the same here - from remote troubleshooting to on-site visits, you'll be at the heart of keeping our clients running smoothly What you'll be doing: Providing IT support via phone, remote tools, and on-site visits Owning and resolving helpdesk tickets in line with SLAs Building strong client relationships through clear, professional communication Setting up users across Active Directory, Microsoft 365, and Entra Deploying and configuring hardware (imaging & Intune) Supporting and configuring VoIP systems (training provided) Maintaining accurate documentation of systems, changes, and tickets Monitoring backups, updates, and system health checks Diagnosing, repairing, and upgrading devices in-house Supporting and leading IT projects when required Working closely with the Operations Manager and wider team About you: What we're looking for: At least 2 years' experience in an IT Support role Strong troubleshooting skills and a logical approach A genuine passion for IT and delivering great service Confident communicator with excellent customer skills A team player who can also work independently Technical experience with: Windows Server (AD, GPO, DNS, DHCP) Microsoft 365 (Exchange, SharePoint, Teams, OneDrive) Azure / Entra Windows & Mac OS Virtualisation VoIP systems MSP experience and relevant certifications are a bonus, not a must. Location & travel: This is an office-based role in Seaford, with regular travel to client sites. Company vehicles are available You must live within a commutable distance to be considered What you'll get: Annual salary increases (minimum £1,000 per year!) Regular pay reviews Pension scheme Death in service cover Your birthday off - on us Free drinks in the office Well-being support (including counselling sessions) Annual eye tests Smart casual dress + branded clothing Free parking Team events and socials Additional requirements Due to the nature of our clients, a clear DBS check will be required before starting. If you're looking for a role where you can grow, be challenged, and actually make a difference - we'd love to hear from you. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, may also be considered for this role.
Are you looking to make a real difference in people's lives while working in a fast-paced and rewarding environment? We're currently seeking a motivated and proactive Planned Maintenance Coordinator to join a dynamic team, supporting the delivery and management of property compliance and maintenance requirements. Job Title: Planned Maintenance Coordinator Hours: Part-time - 25 hours per week Location: Leeds Key Responsibilities: Act as the first point of contact for clients and third-party suppliers via phone and email, responding to compliance-related queries. Oversee planned maintenance works through to completion, including remedial actions Coordinate essential compliance activities such as Gas Safety Certificates, Fire Risk Assessments, Electrical Certificates, Asbestos Surveys, and Legionella Risk Assessments. Liaise with contractors, suppliers, and in-house technicians to ensure all works are completed efficiently and to a high standard. Arrange access for scheduled works, keeping all stakeholders informed and ensuring necessary permissions are obtained. Manage and update the compliance system, identifying any gaps and arranging timely resolutions. Escalate complaints or issues to the appropriate manager where required. Support the preparation of monthly reports and performance statistics for landlords, housing associations, and senior management. Carry out regular reviews to ensure all compliance documentation is accurate, up to date, and in place for managed properties. About You: Enthusiastic, committed, and eager to learn Strong focus on delivering excellent customer service Able to work flexibly in a busy, fast-paced office environment Positive attitude with a proactive, 'can do' approach Comfortable building relationships and adding value to a team Previous experience within compliance is desirable, but not essential
May 19, 2026
Seasonal
Are you looking to make a real difference in people's lives while working in a fast-paced and rewarding environment? We're currently seeking a motivated and proactive Planned Maintenance Coordinator to join a dynamic team, supporting the delivery and management of property compliance and maintenance requirements. Job Title: Planned Maintenance Coordinator Hours: Part-time - 25 hours per week Location: Leeds Key Responsibilities: Act as the first point of contact for clients and third-party suppliers via phone and email, responding to compliance-related queries. Oversee planned maintenance works through to completion, including remedial actions Coordinate essential compliance activities such as Gas Safety Certificates, Fire Risk Assessments, Electrical Certificates, Asbestos Surveys, and Legionella Risk Assessments. Liaise with contractors, suppliers, and in-house technicians to ensure all works are completed efficiently and to a high standard. Arrange access for scheduled works, keeping all stakeholders informed and ensuring necessary permissions are obtained. Manage and update the compliance system, identifying any gaps and arranging timely resolutions. Escalate complaints or issues to the appropriate manager where required. Support the preparation of monthly reports and performance statistics for landlords, housing associations, and senior management. Carry out regular reviews to ensure all compliance documentation is accurate, up to date, and in place for managed properties. About You: Enthusiastic, committed, and eager to learn Strong focus on delivering excellent customer service Able to work flexibly in a busy, fast-paced office environment Positive attitude with a proactive, 'can do' approach Comfortable building relationships and adding value to a team Previous experience within compliance is desirable, but not essential
Job Title: IT Support Assistant Location: Acton Salary: Competitive: on application, based on experience and skills Job Type: Full time permanent - This role will suit candidates looking for long-term employment About us: Clearspring is a leading organic food company supplying customers both nationally and internationally. We are looking for an enthusiastic on-site IT support engineer with good communication skills. About the role: This position serves as an Assistant to the IT department. The main duties and specific roles include: 1st Line Office PC Hardware & Software Support Ad Hoc IT Related Project Work Candidates must be prepared to be flexible and work temporarily in other areas of the business when the need arises. About you: Candidates must have the unrestricted right to work in the UK. Training is provided for the right candidate. The following requirements are essential: A minimum of 18 months of working experience with the following requirements Any 1st and 2nd line PC support experience Microsoft Office (especially with Excel) Command/Shell scripting Experience (or an active interest) in any of the following would be ideal: Excel workbook formula optimising and/or macro debugging Script Writing (e.g. JavaScript, Python, PowerShell, etc) SQL query writing Useful skills and experience include: Microsoft Azure Microsoft SharePoint Microsoft Entra ID Oracle NetSuite, particularly SuiteScript Microsoft SQL Server administration and query writing JavaScript Freemarker What we offer: 28 days of holidays (including bank holidays) increasing with service Purchase of Clearspring products at 50% discount from retail price Auto Enrolment Company Pension Plan A bonus may be paid to all team members annually, based on the profitability of the company. Cooking facility to prepare lunches Additional Information: Probation Period: 6 months Starting Date: Immediate Location Note: Fully office-based at our Acton office (W3 7QE) Working Hours: Monday - Friday, 8:30 - 17:30 (1 hour unpaid lunch break) Reporting to: IT manager Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; 1st Line Support, 2nd Line Support, IT Desktop Support, ICT Technician, Helpdesk Analyst, Technical Support Assistant, or Junior IT Engineer may also be considered for this role.
May 19, 2026
Full time
Job Title: IT Support Assistant Location: Acton Salary: Competitive: on application, based on experience and skills Job Type: Full time permanent - This role will suit candidates looking for long-term employment About us: Clearspring is a leading organic food company supplying customers both nationally and internationally. We are looking for an enthusiastic on-site IT support engineer with good communication skills. About the role: This position serves as an Assistant to the IT department. The main duties and specific roles include: 1st Line Office PC Hardware & Software Support Ad Hoc IT Related Project Work Candidates must be prepared to be flexible and work temporarily in other areas of the business when the need arises. About you: Candidates must have the unrestricted right to work in the UK. Training is provided for the right candidate. The following requirements are essential: A minimum of 18 months of working experience with the following requirements Any 1st and 2nd line PC support experience Microsoft Office (especially with Excel) Command/Shell scripting Experience (or an active interest) in any of the following would be ideal: Excel workbook formula optimising and/or macro debugging Script Writing (e.g. JavaScript, Python, PowerShell, etc) SQL query writing Useful skills and experience include: Microsoft Azure Microsoft SharePoint Microsoft Entra ID Oracle NetSuite, particularly SuiteScript Microsoft SQL Server administration and query writing JavaScript Freemarker What we offer: 28 days of holidays (including bank holidays) increasing with service Purchase of Clearspring products at 50% discount from retail price Auto Enrolment Company Pension Plan A bonus may be paid to all team members annually, based on the profitability of the company. Cooking facility to prepare lunches Additional Information: Probation Period: 6 months Starting Date: Immediate Location Note: Fully office-based at our Acton office (W3 7QE) Working Hours: Monday - Friday, 8:30 - 17:30 (1 hour unpaid lunch break) Reporting to: IT manager Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; 1st Line Support, 2nd Line Support, IT Desktop Support, ICT Technician, Helpdesk Analyst, Technical Support Assistant, or Junior IT Engineer may also be considered for this role.
IT Support Technician - Onsite Monday-Friday (early finish Fridays) Competitive salary package (DOE) We are looking for an experienced IT Support Technician to provide day-to-day user support across our clients business in a busy helpdesk environment. Key Responsibilities: First point of contact for IT support (phone, email, in person) Log and resolve 1st/2nd line issues across hardware, software, and access Support Windows 10/11 and Microsoft 365 (Outlook, Teams, SharePoint) Set up users, devices, and accounts (Active Directory & Microsoft 365) Troubleshoot basic networking (Wi-Fi, VPN, DNS, IP) Manage user onboarding/offboarding and equipment setup Maintain accurate ticket logs and IT documentation Escalate issues to suppliers or senior support when required Requirements: Strong Microsoft environment knowledge Experience with Active Directory user management Good troubleshooting and communication skills Organised, proactive, and customer focused Please note: This role is on site 5 days per week so please only apply if you can commit to this. Interested? Please APPLY TODAY!
May 18, 2026
Full time
IT Support Technician - Onsite Monday-Friday (early finish Fridays) Competitive salary package (DOE) We are looking for an experienced IT Support Technician to provide day-to-day user support across our clients business in a busy helpdesk environment. Key Responsibilities: First point of contact for IT support (phone, email, in person) Log and resolve 1st/2nd line issues across hardware, software, and access Support Windows 10/11 and Microsoft 365 (Outlook, Teams, SharePoint) Set up users, devices, and accounts (Active Directory & Microsoft 365) Troubleshoot basic networking (Wi-Fi, VPN, DNS, IP) Manage user onboarding/offboarding and equipment setup Maintain accurate ticket logs and IT documentation Escalate issues to suppliers or senior support when required Requirements: Strong Microsoft environment knowledge Experience with Active Directory user management Good troubleshooting and communication skills Organised, proactive, and customer focused Please note: This role is on site 5 days per week so please only apply if you can commit to this. Interested? Please APPLY TODAY!
IT Customer Support Technician (1st Line Support) Overview We're working with a growing company in Bristol seeking a Customer IT Support Technician to join their 1st line support team .This is a varied role combining technical support, customer interaction, and training. You'll troubleshoot issues, support users, and help create documentation and training materials.Great opportunity for someone early in their IT support career looking to build technical depth in a supportive environment. Key Responsibilities Act as first point of contact for customer support queries Investigate, replicate, and log technical issues Work with development teams to resolve bugs Manage user accounts, access, and system updates Create user guides, FAQs, and support documentation Deliver customer training (remote and onsite) Maintain strong product knowledge to support users effectively About You 1+ year experience in IT support / helpdesk / software support Strong communication and problem-solving skills Good attention to detail and customer focus Able to learn new systems quickly Desirable: SQL, Freshdesk or similar tools, ISO awareness, asset management or public sector exposure Hours Mon-Thu: 09:00-17:00 Fri: 09:00-16:30 On-call rota (early/evening cover, 2 slots per week, paid allowance) Benefits Bristol - (Hybrid - 3 days office 2 days per annum) Salary up to £30,000 per annum plus on call allowance potential of £2,700Full Time - Permanent (37 hrs) A full clean licence is preferred but not essential Annual salary review + bonus (discretionary) Pension Holiday increase with service After probation: Private healthcare, life insurance, income protection, cycle to work
May 18, 2026
Full time
IT Customer Support Technician (1st Line Support) Overview We're working with a growing company in Bristol seeking a Customer IT Support Technician to join their 1st line support team .This is a varied role combining technical support, customer interaction, and training. You'll troubleshoot issues, support users, and help create documentation and training materials.Great opportunity for someone early in their IT support career looking to build technical depth in a supportive environment. Key Responsibilities Act as first point of contact for customer support queries Investigate, replicate, and log technical issues Work with development teams to resolve bugs Manage user accounts, access, and system updates Create user guides, FAQs, and support documentation Deliver customer training (remote and onsite) Maintain strong product knowledge to support users effectively About You 1+ year experience in IT support / helpdesk / software support Strong communication and problem-solving skills Good attention to detail and customer focus Able to learn new systems quickly Desirable: SQL, Freshdesk or similar tools, ISO awareness, asset management or public sector exposure Hours Mon-Thu: 09:00-17:00 Fri: 09:00-16:30 On-call rota (early/evening cover, 2 slots per week, paid allowance) Benefits Bristol - (Hybrid - 3 days office 2 days per annum) Salary up to £30,000 per annum plus on call allowance potential of £2,700Full Time - Permanent (37 hrs) A full clean licence is preferred but not essential Annual salary review + bonus (discretionary) Pension Holiday increase with service After probation: Private healthcare, life insurance, income protection, cycle to work
My client is looking to recruit an experienced Operations Support to join their team in London. As Operations Support you will serve as a crucial component in supporting the operation of our organization. Your primary responsibility will be to support the business with planned, preventive, reactive maintenance and quoted works across our client base. The success of this role depends upon your experience in helpdesk facilities-related service requests, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction. This role acts as the central point of contact for all facilities support queries, liaising with internal teams, contractors, and stakeholders. Mon Fri 8am 5pm ( musty have flexibility) Opportunity to work Hybrid Responsibilities Helpdesk Operations Act as the first point of contact for all facilities-related requests (e.g. Soft and hard FM). Log, track, and manage service requests using a CAFM/helpdesk system. Prioritise and assign jobs based on urgency and SLA requirements. Pricing and Commercial Management Price and issue quotes for all planned and reactive jobs Track various quoted works costs and labour to ensure delivery of Commercially Profitable quoted works in a timely manner Create and dispatch work orders to internal teams or external contractors. Monitor progress and ensure timely completion of tasks. Close jobs accurately with proper documentation and updates. Customer Service Provide timely updates to clients and internal stakeholders. Handle queries, complaints, and escalations professionally. Ensure high levels of customer satisfaction and service delivery. Coordination & Communication Liaise with engineers, technicians, and service providers. Coordinate planned and reactive maintenance activities. Ensure all equipment and machinery is arranged Reporting & Administration Maintain accurate records of all helpdesk activities. Generate reports on KPIs, SLAs, response times, and performance. Support audits and compliance requirements. System & Process Management Ensure data accuracy within CAFM/helpdesk systems. Identify process improvements to enhance efficiency. Support implementation of new systems or procedures Additional responsibilities: • Supports the preparation and coordination of tender submissions, ensuring accuracy, consistency, and compliance with client specifications. • Maintains robust sales pipeline governance, supporting pricing validation and bid quality assurance. Qualifications Desirable • Background in Facilities Management or Business Administration. • Customer service or FM-related certifications. • Understanding of SLAs, KPIs, and compliance standards. Requirements / Skills • Previous experience in a helpdesk, customer service, or facilities management role. • Familiarity with CAFM systems (e.g., Concept, Maximo, ServiceNow, etc.). • Strong organisational and multitasking skills. • Excellent communication and interpersonal abilities. • Ability to prioritise workload in a fast-paced environment. • Good IT skills (MS Office, especially Excel).
May 18, 2026
Full time
My client is looking to recruit an experienced Operations Support to join their team in London. As Operations Support you will serve as a crucial component in supporting the operation of our organization. Your primary responsibility will be to support the business with planned, preventive, reactive maintenance and quoted works across our client base. The success of this role depends upon your experience in helpdesk facilities-related service requests, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction. This role acts as the central point of contact for all facilities support queries, liaising with internal teams, contractors, and stakeholders. Mon Fri 8am 5pm ( musty have flexibility) Opportunity to work Hybrid Responsibilities Helpdesk Operations Act as the first point of contact for all facilities-related requests (e.g. Soft and hard FM). Log, track, and manage service requests using a CAFM/helpdesk system. Prioritise and assign jobs based on urgency and SLA requirements. Pricing and Commercial Management Price and issue quotes for all planned and reactive jobs Track various quoted works costs and labour to ensure delivery of Commercially Profitable quoted works in a timely manner Create and dispatch work orders to internal teams or external contractors. Monitor progress and ensure timely completion of tasks. Close jobs accurately with proper documentation and updates. Customer Service Provide timely updates to clients and internal stakeholders. Handle queries, complaints, and escalations professionally. Ensure high levels of customer satisfaction and service delivery. Coordination & Communication Liaise with engineers, technicians, and service providers. Coordinate planned and reactive maintenance activities. Ensure all equipment and machinery is arranged Reporting & Administration Maintain accurate records of all helpdesk activities. Generate reports on KPIs, SLAs, response times, and performance. Support audits and compliance requirements. System & Process Management Ensure data accuracy within CAFM/helpdesk systems. Identify process improvements to enhance efficiency. Support implementation of new systems or procedures Additional responsibilities: • Supports the preparation and coordination of tender submissions, ensuring accuracy, consistency, and compliance with client specifications. • Maintains robust sales pipeline governance, supporting pricing validation and bid quality assurance. Qualifications Desirable • Background in Facilities Management or Business Administration. • Customer service or FM-related certifications. • Understanding of SLAs, KPIs, and compliance standards. Requirements / Skills • Previous experience in a helpdesk, customer service, or facilities management role. • Familiarity with CAFM systems (e.g., Concept, Maximo, ServiceNow, etc.). • Strong organisational and multitasking skills. • Excellent communication and interpersonal abilities. • Ability to prioritise workload in a fast-paced environment. • Good IT skills (MS Office, especially Excel).
Field Service and Support Technician Bromsgrove 29,000 - 33,000 + Learning & Development Bonus + Holiday + Training + Pension + Benefits Are you a hands-on IT professional looking for a varied field-based role where you can combine technical problem-solving with customer-facing support across multiple environments? This is a mixed Field Service and Technical Service Desk role, installing, maintaining, repairing and testing ICT systems while also supporting users remotely with day-to-day technical queries. You will work across customer sites and from the service desk, diagnosing faults, advising users and delivering reliable solutions. You will be responsible for managing incidents and requests in line with SLAs, ensuring high standards of customer service, accurate documentation and timely resolution. The role offers exposure to a broad range of technologies, with ongoing training and the opportunity to develop industry certifications. This position suits a motivated self-starter who enjoys variety, takes ownership of outcomes and is keen to grow their technical capability while working as part of a collaborative technical services team. The Role: Install, maintain, repair and test ICT systems and devices at customer sites Diagnose and resolve IT faults and user queries both on-site and via the service desk Log, manage and progress tickets in line with SLAs and company procedures Liaise with third-party suppliers and specialist partners where required Ensure all work is correctly recorded, costed and billed where applicable The Person: Basic IT qualifications such as GCSE Maths and English with Microsoft MCP Interest in field service, helpdesk support and ICT service delivery Strong problem-solving skills with a customer-focused mindset Able to work independently and collaboratively within a technical team Willing to travel, learn new technologies and work towards industry certifications Reference Number:BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
May 18, 2026
Full time
Field Service and Support Technician Bromsgrove 29,000 - 33,000 + Learning & Development Bonus + Holiday + Training + Pension + Benefits Are you a hands-on IT professional looking for a varied field-based role where you can combine technical problem-solving with customer-facing support across multiple environments? This is a mixed Field Service and Technical Service Desk role, installing, maintaining, repairing and testing ICT systems while also supporting users remotely with day-to-day technical queries. You will work across customer sites and from the service desk, diagnosing faults, advising users and delivering reliable solutions. You will be responsible for managing incidents and requests in line with SLAs, ensuring high standards of customer service, accurate documentation and timely resolution. The role offers exposure to a broad range of technologies, with ongoing training and the opportunity to develop industry certifications. This position suits a motivated self-starter who enjoys variety, takes ownership of outcomes and is keen to grow their technical capability while working as part of a collaborative technical services team. The Role: Install, maintain, repair and test ICT systems and devices at customer sites Diagnose and resolve IT faults and user queries both on-site and via the service desk Log, manage and progress tickets in line with SLAs and company procedures Liaise with third-party suppliers and specialist partners where required Ensure all work is correctly recorded, costed and billed where applicable The Person: Basic IT qualifications such as GCSE Maths and English with Microsoft MCP Interest in field service, helpdesk support and ICT service delivery Strong problem-solving skills with a customer-focused mindset Able to work independently and collaboratively within a technical team Willing to travel, learn new technologies and work towards industry certifications Reference Number:BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Several exciting opportunities have arisen for Electrical and Senior Electrical Technicians to join the newly-restructured Maintenance Services team at the University of Surrey. Working as part of a team responsible for the operational maintenance of University premises, you will be undertaking planned and reactive work on electrical systems to support the University's infrastructure and environmental control systems across all our premises, ensuring that they are maintained in a safe, efficient, and functional order. The post will be required to support our current day pattern of 08.00 - 16.12 Monday to Friday. Key Responsibilities include: Maintain all electrical systems, including statutory inspection and testing where required, to meet current legislative requirements. Ensure failing plant or assets are reported to the Helpdesk and plant areas are maintained in good condition. Deliver an effective and timely response to maintenance demands across the University in a timely and cost-effective manner. Ensure compliance with all University Health and Safety and Environmental systems and procedures, and take an active part in the development of these policies Ensure the use of equipment and materials in delivery of maintenance services are appropriate and meet current legislative standards. Keep up to date with electrical related legislation and developments, attending courses to improve knowledge and passing necessary exams to maintain professional accreditation where relevant. Carry out multi-skilled tasks such as mechanical isolation and fault finding, minor carpentry, redecoration repairs linked to maintenance work. Complete all administrative work associated with departmental management systems, including the completion of work records, timesheets, stores issues, estimates and health & safety records. Utilise Building Logbook to record all maintenance visits and any relevant defective information and repairs. All defects to be reported immediately to the help desk for further action. For the senior role, you'll need good planning, organising and prioritising skills, and will be expected to tackle more complex tasks, take on additional responsibilities and communicate effectively at a senior level. The post holder may be required to support out of hours rotas as required by the SSM (Service Support Manager) to ensure operational effectiveness and business continuity. What's in it for you? We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive. Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University of Surrey is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment. Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer: 20 days holiday rising 1 day per year of service to max of 5 PLUS 8 days bank holiday / 3 Uni days at Easter / 3 Uni days at Xmas / plus 1 VC day 36 Hours per week Training in relevant areas Discount at SSP Onsite discounted childcare Cycle to work scheme Electric car lease scheme For more information or to be considered for either role, please apply via the University of Surrey Website. The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities. Further details Job Description
May 18, 2026
Full time
Several exciting opportunities have arisen for Electrical and Senior Electrical Technicians to join the newly-restructured Maintenance Services team at the University of Surrey. Working as part of a team responsible for the operational maintenance of University premises, you will be undertaking planned and reactive work on electrical systems to support the University's infrastructure and environmental control systems across all our premises, ensuring that they are maintained in a safe, efficient, and functional order. The post will be required to support our current day pattern of 08.00 - 16.12 Monday to Friday. Key Responsibilities include: Maintain all electrical systems, including statutory inspection and testing where required, to meet current legislative requirements. Ensure failing plant or assets are reported to the Helpdesk and plant areas are maintained in good condition. Deliver an effective and timely response to maintenance demands across the University in a timely and cost-effective manner. Ensure compliance with all University Health and Safety and Environmental systems and procedures, and take an active part in the development of these policies Ensure the use of equipment and materials in delivery of maintenance services are appropriate and meet current legislative standards. Keep up to date with electrical related legislation and developments, attending courses to improve knowledge and passing necessary exams to maintain professional accreditation where relevant. Carry out multi-skilled tasks such as mechanical isolation and fault finding, minor carpentry, redecoration repairs linked to maintenance work. Complete all administrative work associated with departmental management systems, including the completion of work records, timesheets, stores issues, estimates and health & safety records. Utilise Building Logbook to record all maintenance visits and any relevant defective information and repairs. All defects to be reported immediately to the help desk for further action. For the senior role, you'll need good planning, organising and prioritising skills, and will be expected to tackle more complex tasks, take on additional responsibilities and communicate effectively at a senior level. The post holder may be required to support out of hours rotas as required by the SSM (Service Support Manager) to ensure operational effectiveness and business continuity. What's in it for you? We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive. Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University of Surrey is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment. Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer: 20 days holiday rising 1 day per year of service to max of 5 PLUS 8 days bank holiday / 3 Uni days at Easter / 3 Uni days at Xmas / plus 1 VC day 36 Hours per week Training in relevant areas Discount at SSP Onsite discounted childcare Cycle to work scheme Electric car lease scheme For more information or to be considered for either role, please apply via the University of Surrey Website. The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities. Further details Job Description
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: 35,000 - 45,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team Provide excellent customer service by communicating effectively and professionally with our partners Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching Coach Team Leaders to take ownership of partner queries to deliver world class service Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Solid experience in customer service (excellent verbal and written communication skills required) Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader Ability to prioritise personal and team workload Holds a Full UK valid driving license Benefits: Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
May 17, 2026
Full time
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: 35,000 - 45,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team Provide excellent customer service by communicating effectively and professionally with our partners Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching Coach Team Leaders to take ownership of partner queries to deliver world class service Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Solid experience in customer service (excellent verbal and written communication skills required) Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader Ability to prioritise personal and team workload Holds a Full UK valid driving license Benefits: Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
Job Title: First Line Support Technician Location: Manchester Salary: Competitive Job Type: Permanent, Full Time An exciting opportunity has arisen to join us as an First Line Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the Role: We are looking for an ambitious Tier 1 Engineer, to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse range of technologies and enhancing your knowledge and skills. This is the perfect opportunity for someone currently working as a First Line Support Technician, looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Second Line role. Key Responsibilities: Answering incoming calls to Service Desk, logging and actioning end-user service requests in PSA system, following Service Desk procedures and policies Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates on tickets to end-users via telephone and email systems Diagnose and resolve technical issues, escalating where necessary using escalation process and protocols Install, maintain, and troubleshoot client hardware and software in accordance with company standards, including reconfiguring and performing system upgrades when necessary Setting up new devices for our client base, both Windows and Mac Completion of laptop pre-builds and post-builds Maintain and update accurate client site documentation via IT Glue Comply with company's Information Security policies and procedures Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Knowledge of Microsoft Windows Server/Desktop environments Knowledge of Microsoft cloud solutions including Office 365, Backup/DRaaS and related technologies Overall appreciation of client system security Experience of MSP and or Hospitality is advantageous but not essential Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit We offer some flexibility to work from home A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive inhouse and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, may also be considered for this role.
May 17, 2026
Full time
Job Title: First Line Support Technician Location: Manchester Salary: Competitive Job Type: Permanent, Full Time An exciting opportunity has arisen to join us as an First Line Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the Role: We are looking for an ambitious Tier 1 Engineer, to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse range of technologies and enhancing your knowledge and skills. This is the perfect opportunity for someone currently working as a First Line Support Technician, looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Second Line role. Key Responsibilities: Answering incoming calls to Service Desk, logging and actioning end-user service requests in PSA system, following Service Desk procedures and policies Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates on tickets to end-users via telephone and email systems Diagnose and resolve technical issues, escalating where necessary using escalation process and protocols Install, maintain, and troubleshoot client hardware and software in accordance with company standards, including reconfiguring and performing system upgrades when necessary Setting up new devices for our client base, both Windows and Mac Completion of laptop pre-builds and post-builds Maintain and update accurate client site documentation via IT Glue Comply with company's Information Security policies and procedures Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Knowledge of Microsoft Windows Server/Desktop environments Knowledge of Microsoft cloud solutions including Office 365, Backup/DRaaS and related technologies Overall appreciation of client system security Experience of MSP and or Hospitality is advantageous but not essential Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit We offer some flexibility to work from home A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive inhouse and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, may also be considered for this role.
1st Line Support Technician (MSP) Chichester, PO20 (with hybrid / flexible working after training) £24,000 £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support A driving licence is essential IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.
May 17, 2026
Full time
1st Line Support Technician (MSP) Chichester, PO20 (with hybrid / flexible working after training) £24,000 £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support A driving licence is essential IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.
Job Title: IT Support Engineer Location: Seaford, BN25 1LS Salary: 27,000 - 32,000 per year depending on experience Job Type: Full time, Permanent Join a growing MSP where your skills actually make an impact We're a small but fast-moving Managed Service Provider in East Sussex, and we're looking for an IT Support Engineer who wants more than just a ticket-logging role. If you enjoy variety, solving real-world problems, and working closely with clients, this could be the perfect next step in your career. No two days are the same here - from remote troubleshooting to on-site visits, you'll be at the heart of keeping our clients running smoothly What you'll be doing: Providing IT support via phone, remote tools, and on-site visits Owning and resolving helpdesk tickets in line with SLAs Building strong client relationships through clear, professional communication Setting up users across Active Directory, Microsoft 365, and Entra Deploying and configuring hardware (imaging & Intune) Supporting and configuring VoIP systems (training provided) Maintaining accurate documentation of systems, changes, and tickets Monitoring backups, updates, and system health checks Diagnosing, repairing, and upgrading devices in-house Supporting and leading IT projects when required Working closely with the Operations Manager and wider team About you: What we're looking for: At least 2 years' experience in an IT Support role Strong troubleshooting skills and a logical approach A genuine passion for IT and delivering great service Confident communicator with excellent customer skills A team player who can also work independently Technical experience with: Windows Server (AD, GPO, DNS, DHCP) Microsoft 365 (Exchange, SharePoint, Teams, OneDrive) Azure / Entra Windows & Mac OS Virtualisation VoIP systems MSP experience and relevant certifications are a bonus, not a must. Location & travel: This is an office-based role in Seaford, with regular travel to client sites. Company vehicles are available You must live within a commutable distance to be considered What you'll get: Annual salary increases (minimum 1,000 per year!) Regular pay reviews Pension scheme Death in service cover Your birthday off - on us Free drinks in the office Well-being support (including counselling sessions) Annual eye tests Smart casual dress + branded clothing Free parking Team events and socials Additional requirements Due to the nature of our clients, a clear DBS check will be required before starting. If you're looking for a role where you can grow, be challenged, and actually make a difference - we'd love to hear from you. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, may also be considered for this role.
May 16, 2026
Full time
Job Title: IT Support Engineer Location: Seaford, BN25 1LS Salary: 27,000 - 32,000 per year depending on experience Job Type: Full time, Permanent Join a growing MSP where your skills actually make an impact We're a small but fast-moving Managed Service Provider in East Sussex, and we're looking for an IT Support Engineer who wants more than just a ticket-logging role. If you enjoy variety, solving real-world problems, and working closely with clients, this could be the perfect next step in your career. No two days are the same here - from remote troubleshooting to on-site visits, you'll be at the heart of keeping our clients running smoothly What you'll be doing: Providing IT support via phone, remote tools, and on-site visits Owning and resolving helpdesk tickets in line with SLAs Building strong client relationships through clear, professional communication Setting up users across Active Directory, Microsoft 365, and Entra Deploying and configuring hardware (imaging & Intune) Supporting and configuring VoIP systems (training provided) Maintaining accurate documentation of systems, changes, and tickets Monitoring backups, updates, and system health checks Diagnosing, repairing, and upgrading devices in-house Supporting and leading IT projects when required Working closely with the Operations Manager and wider team About you: What we're looking for: At least 2 years' experience in an IT Support role Strong troubleshooting skills and a logical approach A genuine passion for IT and delivering great service Confident communicator with excellent customer skills A team player who can also work independently Technical experience with: Windows Server (AD, GPO, DNS, DHCP) Microsoft 365 (Exchange, SharePoint, Teams, OneDrive) Azure / Entra Windows & Mac OS Virtualisation VoIP systems MSP experience and relevant certifications are a bonus, not a must. Location & travel: This is an office-based role in Seaford, with regular travel to client sites. Company vehicles are available You must live within a commutable distance to be considered What you'll get: Annual salary increases (minimum 1,000 per year!) Regular pay reviews Pension scheme Death in service cover Your birthday off - on us Free drinks in the office Well-being support (including counselling sessions) Annual eye tests Smart casual dress + branded clothing Free parking Team events and socials Additional requirements Due to the nature of our clients, a clear DBS check will be required before starting. If you're looking for a role where you can grow, be challenged, and actually make a difference - we'd love to hear from you. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, may also be considered for this role.
An international scientific company is looking for an enthusiastic and proactive IT Endpoint Technician to join their growing IT team based in Euston, London. This is an excellent opportunity for someone with hands-on hardware experience who enjoys working in a fast-paced environment and wants to develop their career within IT support and infrastructure. The Role You will provide first-line desktop support and assist with the maintenance, configuration, deployment, and upgrading of IT hardware across the business. The role is heavily hardware-focused and involves supporting PCs, laptops, thin clients, printers, and mobile devices. Key responsibilities include: Performing hardware upgrades and repairs on PCs and laptops Deploying and configuring new IT equipment Managing and resolving IT helpdesk tickets Supporting users with desktop and endpoint issues Assisting with system maintenance and patching Setting up user accounts and supporting Active Directory tasks Visiting other company sites when required Supporting wider IT projects and infrastructure activities What We re Looking For Good hands-on hardware experience, including upgrading and replacing computer components Ideally at least 1 year of experience in a similar IT support role, although keen beginners will also be considered Enthusiastic, motivated, and eager to learn Strong communication and teamwork skills Comfortable working in a physically demanding role involving moving and setting up equipment Good knowledge of Microsoft operating systems Package & Benefits Starting salary of £30,784 24 days annual leave rising to 28 days after 5 years service Monday to Friday, 08 00 (1-hour lunch break) Full-time onsite role based in Euston, London Occasional travel to other company sites Stable long-term opportunity within an international scientific organisation Please note: Flexible or home working is not available for this position.
May 16, 2026
Full time
An international scientific company is looking for an enthusiastic and proactive IT Endpoint Technician to join their growing IT team based in Euston, London. This is an excellent opportunity for someone with hands-on hardware experience who enjoys working in a fast-paced environment and wants to develop their career within IT support and infrastructure. The Role You will provide first-line desktop support and assist with the maintenance, configuration, deployment, and upgrading of IT hardware across the business. The role is heavily hardware-focused and involves supporting PCs, laptops, thin clients, printers, and mobile devices. Key responsibilities include: Performing hardware upgrades and repairs on PCs and laptops Deploying and configuring new IT equipment Managing and resolving IT helpdesk tickets Supporting users with desktop and endpoint issues Assisting with system maintenance and patching Setting up user accounts and supporting Active Directory tasks Visiting other company sites when required Supporting wider IT projects and infrastructure activities What We re Looking For Good hands-on hardware experience, including upgrading and replacing computer components Ideally at least 1 year of experience in a similar IT support role, although keen beginners will also be considered Enthusiastic, motivated, and eager to learn Strong communication and teamwork skills Comfortable working in a physically demanding role involving moving and setting up equipment Good knowledge of Microsoft operating systems Package & Benefits Starting salary of £30,784 24 days annual leave rising to 28 days after 5 years service Monday to Friday, 08 00 (1-hour lunch break) Full-time onsite role based in Euston, London Occasional travel to other company sites Stable long-term opportunity within an international scientific organisation Please note: Flexible or home working is not available for this position.
Role: IT Support Technician Location: Mansfield Salary: 30,000 - 32,000 Benefits; A collaborative and supportive work environment. On site parking Opportunities for career development and training. Competitive salary and benefits package. Exposure to diverse and exciting IT challenges within a dynamic organisation. Company: Our client is a market leader in the design, manufacture, supply, and maintenance of premium doors and doorsets. Our expertise spans the full lifecycle of doorsets, ensuring they are not only of the highest quality but also maintained to exacting standards. Role Overview: The IT Support Technician plays a key role in maintaining the stability, performance, and security of IT systems across the organisation. This position is responsible for delivering advanced technical support, resolving complex issues, and ensuring a high standard of service delivery to end users. In addition to core support responsibilities, the role includes mentoring junior technicians, sharing technical knowledge, and supporting team development. The IT Support Technician also contributes to infrastructure projects, system enhancements, and continuous service improvement initiatives. The position requires a proactive, hands-on individual with strong diagnostic and problem-solving skills, excellent communication abilities, and a collaborative approach to working within a dynamic IT environment. Responsibilities: 1st-3rd Line Technical Support Manage and resolve escalated support tickets across all levels, diagnosing complex hardware, software, and network issues while providing technical guidance and mentorship to junior team members. Infrastructure & Systems Management Maintain and support core IT systems, including Windows Server environments, Active Directory, Microsoft 365, and virtualisation platforms (e.g. Hyper-V), ensuring system reliability and performance. Network Support Diagnose and resolve network-related issues, including TCP/IP, DNS, DHCP, VLANs, and firewall configurations, ensuring minimal disruption to business operations. Bespoke Application Support Provide ongoing support, troubleshooting, and user assistance for internally developed business applications, including Excel-based tools (e.g. FTB) and Windows-based systems such as Production Tracker. Work closely with internal development teams and stakeholders to resolve issues, support enhancements, and ensure system availability and usability. Project Involvement & Delivery Support the planning and execution of IT projects such as hardware rollouts, system migrations, software implementations, and asset register management. Documentation & Reporting Maintain accurate and up-to-date documentation of incidents, resolutions, and system configurations. Contribute to SLA adherence, reporting, and continuous service improvement initiatives. User Support & Training Provide end-user support and guidance, ensuring effective use of IT systems and promoting best practices across the organisation. Policy Compliance & Governance Ensure all users adhere to company IT policies, security standards, and procedures, supporting overall compliance and risk management. Operational Support & Continuous Improvement Work collaboratively with the IT team on non-support activities, including server patching, maintenance of unmanned devices, and continuous technical training and development. Requirements: 5 years previous experience in a helpdesk environment is necessary. Planning, organising and good communication skills. Access to own vehicle. Willingness to learn. Understanding of SQL would be very beneficial. Adaptable to changing circumstances and demands. Good knowledge of Microsoft Office 365, especially Excel/VBA. Good Knowledge of Windows and Server operating system. Good problem-solving skills. Knowledge of infrastructure setups would be advantageous. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 15, 2026
Full time
Role: IT Support Technician Location: Mansfield Salary: 30,000 - 32,000 Benefits; A collaborative and supportive work environment. On site parking Opportunities for career development and training. Competitive salary and benefits package. Exposure to diverse and exciting IT challenges within a dynamic organisation. Company: Our client is a market leader in the design, manufacture, supply, and maintenance of premium doors and doorsets. Our expertise spans the full lifecycle of doorsets, ensuring they are not only of the highest quality but also maintained to exacting standards. Role Overview: The IT Support Technician plays a key role in maintaining the stability, performance, and security of IT systems across the organisation. This position is responsible for delivering advanced technical support, resolving complex issues, and ensuring a high standard of service delivery to end users. In addition to core support responsibilities, the role includes mentoring junior technicians, sharing technical knowledge, and supporting team development. The IT Support Technician also contributes to infrastructure projects, system enhancements, and continuous service improvement initiatives. The position requires a proactive, hands-on individual with strong diagnostic and problem-solving skills, excellent communication abilities, and a collaborative approach to working within a dynamic IT environment. Responsibilities: 1st-3rd Line Technical Support Manage and resolve escalated support tickets across all levels, diagnosing complex hardware, software, and network issues while providing technical guidance and mentorship to junior team members. Infrastructure & Systems Management Maintain and support core IT systems, including Windows Server environments, Active Directory, Microsoft 365, and virtualisation platforms (e.g. Hyper-V), ensuring system reliability and performance. Network Support Diagnose and resolve network-related issues, including TCP/IP, DNS, DHCP, VLANs, and firewall configurations, ensuring minimal disruption to business operations. Bespoke Application Support Provide ongoing support, troubleshooting, and user assistance for internally developed business applications, including Excel-based tools (e.g. FTB) and Windows-based systems such as Production Tracker. Work closely with internal development teams and stakeholders to resolve issues, support enhancements, and ensure system availability and usability. Project Involvement & Delivery Support the planning and execution of IT projects such as hardware rollouts, system migrations, software implementations, and asset register management. Documentation & Reporting Maintain accurate and up-to-date documentation of incidents, resolutions, and system configurations. Contribute to SLA adherence, reporting, and continuous service improvement initiatives. User Support & Training Provide end-user support and guidance, ensuring effective use of IT systems and promoting best practices across the organisation. Policy Compliance & Governance Ensure all users adhere to company IT policies, security standards, and procedures, supporting overall compliance and risk management. Operational Support & Continuous Improvement Work collaboratively with the IT team on non-support activities, including server patching, maintenance of unmanned devices, and continuous technical training and development. Requirements: 5 years previous experience in a helpdesk environment is necessary. Planning, organising and good communication skills. Access to own vehicle. Willingness to learn. Understanding of SQL would be very beneficial. Adaptable to changing circumstances and demands. Good knowledge of Microsoft Office 365, especially Excel/VBA. Good Knowledge of Windows and Server operating system. Good problem-solving skills. Knowledge of infrastructure setups would be advantageous. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Fancy joining this global organisation as an IT Service Desk Analyst and become the first point of contact for IT support across a fast-growing organisation of over 250 associates. This is a hands-on, customer-facing role where you will play a key part in keeping our business running smoothly across hardware, software, networks, and cloud services. You will provide first-line IT support across multiple sites, managing incidents and service requests through the Service Desk system while ensuring issues are logged, tracked, and resolved efficiently. Acting as the face of IT, you will support users at all levels, troubleshoot Windows 11, Microsoft 365, Active Directory, VPN, LAN/WAN connectivity, and device provisioning using tools such as Microsoft Intune. You will also assist with telephony systems, including cloud contact centres, and support infrastructure and cybersecurity initiatives. Beyond day-to-day support, you will help maintain documentation, improve processes, identify recurring issues, and contribute to small IT projects. You will also be involved in onboarding new starters, training users, and ensuring accurate asset and software records are maintained. Role: IT Service Desk Analyst, IT Support Analyst, Service Desk Technician, IT Helpdesk Analyst, Technical Support Analyst, 1st Line IT Support, First Line IT Support etc. Location: Milton Keynes Salary: Highly competitive base + awesome benefits We are looking for someone with at least 3 years IT support experience, strong problem-solving skills, excellent communication, and a proactive mindset. Experience with ITIL, Active Directory, Office 365, and cloud-based technologies is highly desirable. You will join a supportive, forward-thinking business that invests in your development, offering protected learning time, strong benefits, and real opportunities to grow within a global organisation.
May 15, 2026
Full time
Fancy joining this global organisation as an IT Service Desk Analyst and become the first point of contact for IT support across a fast-growing organisation of over 250 associates. This is a hands-on, customer-facing role where you will play a key part in keeping our business running smoothly across hardware, software, networks, and cloud services. You will provide first-line IT support across multiple sites, managing incidents and service requests through the Service Desk system while ensuring issues are logged, tracked, and resolved efficiently. Acting as the face of IT, you will support users at all levels, troubleshoot Windows 11, Microsoft 365, Active Directory, VPN, LAN/WAN connectivity, and device provisioning using tools such as Microsoft Intune. You will also assist with telephony systems, including cloud contact centres, and support infrastructure and cybersecurity initiatives. Beyond day-to-day support, you will help maintain documentation, improve processes, identify recurring issues, and contribute to small IT projects. You will also be involved in onboarding new starters, training users, and ensuring accurate asset and software records are maintained. Role: IT Service Desk Analyst, IT Support Analyst, Service Desk Technician, IT Helpdesk Analyst, Technical Support Analyst, 1st Line IT Support, First Line IT Support etc. Location: Milton Keynes Salary: Highly competitive base + awesome benefits We are looking for someone with at least 3 years IT support experience, strong problem-solving skills, excellent communication, and a proactive mindset. Experience with ITIL, Active Directory, Office 365, and cloud-based technologies is highly desirable. You will join a supportive, forward-thinking business that invests in your development, offering protected learning time, strong benefits, and real opportunities to grow within a global organisation.
An international scientific company is looking for an enthusiastic and proactive IT Endpoint Technician to join their growing IT team based in Euston, London. This is an excellent opportunity for someone with hands-on hardware experience who enjoys working in a fast-paced environment and wants to develop their career within IT support and infrastructure. The Role You will provide first-line desktop support and assist with the maintenance, configuration, deployment, and upgrading of IT hardware across the business. The role is heavily hardware-focused and involves supporting PCs, laptops, thin clients, printers, and mobile devices. Key responsibilities include: Performing hardware upgrades and repairs on PCs and laptops Deploying and configuring new IT equipment Managing and resolving IT helpdesk tickets Supporting users with desktop and endpoint issues Assisting with system maintenance and patching Setting up user accounts and supporting Active Directory tasks Visiting other company sites when required Supporting wider IT projects and infrastructure activities What We're Looking For Good hands-on hardware experience, including upgrading and replacing computer components Ideally at least 1 year of experience in a similar IT support role, although keen beginners will also be considered Enthusiastic, motivated, and eager to learn Strong communication and teamwork skills Comfortable working in a physically demanding role involving moving and setting up equipment Good knowledge of Microsoft operating systems Package & Benefits Starting salary of £30,784 24 days annual leave rising to 28 days after 5 years' service Monday to Friday, 08:00-17:00 (1-hour lunch break) Full-time onsite role based in Euston, London Occasional travel to other company sites Stable long-term opportunity within an international scientific organisation Please note: Flexible or home working is not available for this position.
May 15, 2026
Full time
An international scientific company is looking for an enthusiastic and proactive IT Endpoint Technician to join their growing IT team based in Euston, London. This is an excellent opportunity for someone with hands-on hardware experience who enjoys working in a fast-paced environment and wants to develop their career within IT support and infrastructure. The Role You will provide first-line desktop support and assist with the maintenance, configuration, deployment, and upgrading of IT hardware across the business. The role is heavily hardware-focused and involves supporting PCs, laptops, thin clients, printers, and mobile devices. Key responsibilities include: Performing hardware upgrades and repairs on PCs and laptops Deploying and configuring new IT equipment Managing and resolving IT helpdesk tickets Supporting users with desktop and endpoint issues Assisting with system maintenance and patching Setting up user accounts and supporting Active Directory tasks Visiting other company sites when required Supporting wider IT projects and infrastructure activities What We're Looking For Good hands-on hardware experience, including upgrading and replacing computer components Ideally at least 1 year of experience in a similar IT support role, although keen beginners will also be considered Enthusiastic, motivated, and eager to learn Strong communication and teamwork skills Comfortable working in a physically demanding role involving moving and setting up equipment Good knowledge of Microsoft operating systems Package & Benefits Starting salary of £30,784 24 days annual leave rising to 28 days after 5 years' service Monday to Friday, 08:00-17:00 (1-hour lunch break) Full-time onsite role based in Euston, London Occasional travel to other company sites Stable long-term opportunity within an international scientific organisation Please note: Flexible or home working is not available for this position.
JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are currently recruiting for a Residential Maintenance Engineer to work on one of our high-end, prestigious client sites in London Mayfair. The site in itself is a mixed commercial and retail and residential building and one of newest in the local area. The main aim of this is to support the Supervisor and the team on maintaining the mechanical and electrical equipment and ensure we deliver our SLA and KPI as outlined and agreed. You will be an integral part of the established team on this site. The successful candidate will be required required to work Monday to Friday, 8-5pm. Purpose: Provision of all-round engineering support, maintaining the building infrastructure. Have a detailed understanding of all new or current Building Services systems and contingency procedures within the buildings and complying with the Health & Safety/building codes of practice.It is the Engineers role to support the Contract Delivery Manager at Park House Apartments by being the dedicated engineer for the apartments and an integral member of the team delivering engineering excellence across the full spectrum of services.The hours of work are days only (08:00 - 17:00) "this could change based on the requirements of the property" there will also be a need to be on a ON-CALL rota for out of hours attendance in the event of emergency. Duties and Responsibilities: Operate all systems within the buildings in a competent, effective and efficient manner Issue relevant site Permits as part of the Safe System of Work Completion of PPM and reactive tasks and update the system. Ensure that daily tours are completed and repair or report any defects found via the Landlord helpdesk Identification of materials required to be ordered in a timely manner and completion of the internal Materials Request Form Comply with both statutory and company health, safety and environmental regulations and policies. Timely implementation and recording of statutory inspections including accurate recording of fire, access equipment and water hygiene records within their specified folders. Ensure that Specialist Service Provider worksheets are signed off, the quality of work is inspected and recommendations are escalated to the Contract Delivery Manager The Shift team will ensure that Plant areas, workshops, stores, changing/rest areas etc. are kept to the highest level of housekeepingThe Engineer will be expected to operate and trouble shoot all building systems but not be limited to the following: Building Management Systems and electrical monitoring Blind Control system Air handling, air conditioning and terminal units - VAV and CRAC Window Vent Systems Cooling tower plant Domestic water services Fire prevention and detection systems + Sprinklers and wet risers Fire alarm and voice alarm VESDA Fire suppression Variable speed drives Generators, load banks and controls AC, DC single phase and three phase motors UPS systems, batteries, static switches and associated controls Emergency lighting High and Low voltage switch panels and associated breakers Skills: Approved apprenticeship or appropriate experience within Building Services Excellent communication skills and the ability to deal with staff and Customers at all levels Formal qualification in mechanical engineering Experience as an end user of a Building Management Systems Intermediate computer literacy using Windows Office applications (Word, Excel and Outlook) Self-motivated and able to work on own initiative as well as part of a team Excellent numeracy and literacy skills, with experience of report writing Qualifications: Previously Pressure systems Authorised Person C&G or equivilent in Mechanical Engineering HND/HNC Qualified Be conversant with current Health and Safety legislation with relevance to safe working practices. Sound level of administration/organisational skills Personal Attributes: Reliable and conscientious Pro-active in achieving the highest standard of operation - must be enthusiastic to deliver a good service to the Customer Ability to lead, motivate and direct a small team of technicians/operatives Well-presented and approachable manner Confidence and commitment to providing a high quality, professional service Ability to develop a good understanding of the customers' business requirements Good written and verbal communication skills Ability to prioritise work tasks Adaptable and flexible in approach to work required Effective problem solving skills Ability to remain calm under pressure Reliable Detail conscious Employee Benefits: Overtime x1.5 on weekday and x2 on weekends + day in lieu on bank holidays Standby rate is £15 per day and £50 on bank holidays 24 days holiday plus bank holidays (pro rata into shifts for shift workers) Ability to buy and sell holidays - buy 5 days & sell 2 days Life assurance Auto-enrolment company pension scheme Employee Assistance Program (EAP) Cycle to work scheme Purchase an electric vehicle via salary sacrifice Employee discounts with various brands Learning and development programs, training and career opportunities. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people
May 15, 2026
Full time
JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are currently recruiting for a Residential Maintenance Engineer to work on one of our high-end, prestigious client sites in London Mayfair. The site in itself is a mixed commercial and retail and residential building and one of newest in the local area. The main aim of this is to support the Supervisor and the team on maintaining the mechanical and electrical equipment and ensure we deliver our SLA and KPI as outlined and agreed. You will be an integral part of the established team on this site. The successful candidate will be required required to work Monday to Friday, 8-5pm. Purpose: Provision of all-round engineering support, maintaining the building infrastructure. Have a detailed understanding of all new or current Building Services systems and contingency procedures within the buildings and complying with the Health & Safety/building codes of practice.It is the Engineers role to support the Contract Delivery Manager at Park House Apartments by being the dedicated engineer for the apartments and an integral member of the team delivering engineering excellence across the full spectrum of services.The hours of work are days only (08:00 - 17:00) "this could change based on the requirements of the property" there will also be a need to be on a ON-CALL rota for out of hours attendance in the event of emergency. Duties and Responsibilities: Operate all systems within the buildings in a competent, effective and efficient manner Issue relevant site Permits as part of the Safe System of Work Completion of PPM and reactive tasks and update the system. Ensure that daily tours are completed and repair or report any defects found via the Landlord helpdesk Identification of materials required to be ordered in a timely manner and completion of the internal Materials Request Form Comply with both statutory and company health, safety and environmental regulations and policies. Timely implementation and recording of statutory inspections including accurate recording of fire, access equipment and water hygiene records within their specified folders. Ensure that Specialist Service Provider worksheets are signed off, the quality of work is inspected and recommendations are escalated to the Contract Delivery Manager The Shift team will ensure that Plant areas, workshops, stores, changing/rest areas etc. are kept to the highest level of housekeepingThe Engineer will be expected to operate and trouble shoot all building systems but not be limited to the following: Building Management Systems and electrical monitoring Blind Control system Air handling, air conditioning and terminal units - VAV and CRAC Window Vent Systems Cooling tower plant Domestic water services Fire prevention and detection systems + Sprinklers and wet risers Fire alarm and voice alarm VESDA Fire suppression Variable speed drives Generators, load banks and controls AC, DC single phase and three phase motors UPS systems, batteries, static switches and associated controls Emergency lighting High and Low voltage switch panels and associated breakers Skills: Approved apprenticeship or appropriate experience within Building Services Excellent communication skills and the ability to deal with staff and Customers at all levels Formal qualification in mechanical engineering Experience as an end user of a Building Management Systems Intermediate computer literacy using Windows Office applications (Word, Excel and Outlook) Self-motivated and able to work on own initiative as well as part of a team Excellent numeracy and literacy skills, with experience of report writing Qualifications: Previously Pressure systems Authorised Person C&G or equivilent in Mechanical Engineering HND/HNC Qualified Be conversant with current Health and Safety legislation with relevance to safe working practices. Sound level of administration/organisational skills Personal Attributes: Reliable and conscientious Pro-active in achieving the highest standard of operation - must be enthusiastic to deliver a good service to the Customer Ability to lead, motivate and direct a small team of technicians/operatives Well-presented and approachable manner Confidence and commitment to providing a high quality, professional service Ability to develop a good understanding of the customers' business requirements Good written and verbal communication skills Ability to prioritise work tasks Adaptable and flexible in approach to work required Effective problem solving skills Ability to remain calm under pressure Reliable Detail conscious Employee Benefits: Overtime x1.5 on weekday and x2 on weekends + day in lieu on bank holidays Standby rate is £15 per day and £50 on bank holidays 24 days holiday plus bank holidays (pro rata into shifts for shift workers) Ability to buy and sell holidays - buy 5 days & sell 2 days Life assurance Auto-enrolment company pension scheme Employee Assistance Program (EAP) Cycle to work scheme Purchase an electric vehicle via salary sacrifice Employee discounts with various brands Learning and development programs, training and career opportunities. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people
Role: IT Support Technician Location: Nottinghamshire Working pattern: Office based Salary: Up to £32k About the Role This is a hands-on, technically varied role for an experienced IT professional who enjoys solving complex problems, supporting users, and improving systems that underpin a busy organisation. As an Advanced IT Support Technician, you ll be a key part of the IT team, ensuring systems remain stable, secure, and high-performing. You ll not only resolve escalated technical issues, but also play an active role in mentoring others, improving processes, and contributing to IT projects that shape how the business operates. This role suits someone who thrives in a fast-paced environment, communicates clearly with both technical and non-technical users, and takes pride in delivering reliable, high-quality IT support. What You ll Be Doing You ll take ownership of escalated technical issues across 1st to 3rd line support, diagnosing and resolving hardware, software, and network problems while supporting and guiding junior colleagues. You ll work closely with core infrastructure including Windows Server environments, Active Directory, Microsoft 365, and virtualisation platforms such as Hyper-V, ensuring systems remain robust and dependable. Network troubleshooting will form part of your day-to-day work, including DNS, DHCP, TCP/IP, VLANs, and firewall-related issues, helping to maintain smooth business operations. You ll also support internally developed business applications and tools, working with stakeholders and developers to resolve issues and improve usability. Alongside support duties, you ll contribute to IT projects such as system upgrades, hardware deployments, migrations, and ongoing improvements to processes and documentation. What You Bring You ll have strong experience in a helpdesk or IT support environment and feel confident working across multiple technical layers. You ll also bring: Strong problem-solving and diagnostic skills Experience with Microsoft 365, particularly Excel (including VBA) Solid understanding of Windows and Windows Server environments Good communication skills and a collaborative approach An interest in infrastructure and how systems connect and operate Basic understanding of SQL (desirable but not essential) A proactive attitude and willingness to learn and develop You ll be adaptable, organised, and comfortable working in a changing environment where priorities can shift quickly. What This Role Offers You This is a role where your technical ability will be valued and developed. You ll have the opportunity to mentor others, work on meaningful IT projects, and broaden your exposure across infrastructure, systems, and business applications, all while being part of a supportive and forward-thinking IT team.
May 15, 2026
Full time
Role: IT Support Technician Location: Nottinghamshire Working pattern: Office based Salary: Up to £32k About the Role This is a hands-on, technically varied role for an experienced IT professional who enjoys solving complex problems, supporting users, and improving systems that underpin a busy organisation. As an Advanced IT Support Technician, you ll be a key part of the IT team, ensuring systems remain stable, secure, and high-performing. You ll not only resolve escalated technical issues, but also play an active role in mentoring others, improving processes, and contributing to IT projects that shape how the business operates. This role suits someone who thrives in a fast-paced environment, communicates clearly with both technical and non-technical users, and takes pride in delivering reliable, high-quality IT support. What You ll Be Doing You ll take ownership of escalated technical issues across 1st to 3rd line support, diagnosing and resolving hardware, software, and network problems while supporting and guiding junior colleagues. You ll work closely with core infrastructure including Windows Server environments, Active Directory, Microsoft 365, and virtualisation platforms such as Hyper-V, ensuring systems remain robust and dependable. Network troubleshooting will form part of your day-to-day work, including DNS, DHCP, TCP/IP, VLANs, and firewall-related issues, helping to maintain smooth business operations. You ll also support internally developed business applications and tools, working with stakeholders and developers to resolve issues and improve usability. Alongside support duties, you ll contribute to IT projects such as system upgrades, hardware deployments, migrations, and ongoing improvements to processes and documentation. What You Bring You ll have strong experience in a helpdesk or IT support environment and feel confident working across multiple technical layers. You ll also bring: Strong problem-solving and diagnostic skills Experience with Microsoft 365, particularly Excel (including VBA) Solid understanding of Windows and Windows Server environments Good communication skills and a collaborative approach An interest in infrastructure and how systems connect and operate Basic understanding of SQL (desirable but not essential) A proactive attitude and willingness to learn and develop You ll be adaptable, organised, and comfortable working in a changing environment where priorities can shift quickly. What This Role Offers You This is a role where your technical ability will be valued and developed. You ll have the opportunity to mentor others, work on meaningful IT projects, and broaden your exposure across infrastructure, systems, and business applications, all while being part of a supportive and forward-thinking IT team.
Desk-Based AV Technical Support Engineer Bolton - Hybrid/Remote 30,000 to 40,000 + Training + Holiday + Pension Are you an AV professional who enjoys solving technical problems remotely, supporting end users and keeping audio-visual systems running smoothly from a desk-based environment rather than on site? This is an excellent opportunity to join a growing technology business where you will play a key role in providing remote AV support across a wide range of customer environments. You will be responsible for troubleshooting, monitoring and maintaining AV systems, acting as a vital point of contact for users and clients. The role is primarily desk-based, offering a stable working pattern with the flexibility of home or hybrid working. You will support modern conferencing, audio and control systems, working closely with internal teams and escalating to field engineers when required. This position would suit an AV Support Engineer, Helpdesk Technician or AV Technician looking for a long-term, remote-focused role with clear responsibility, technical variety and progression potential within a forward-thinking organisation. The Role: Providing remote technical support for AV systems and meeting room technology Diagnosing and resolving faults via phone, email and remote access tools Supporting video conferencing, audio and control systems Monitoring systems proactively and responding to alerts Logging incidents, resolutions and system documentation accurately The Person Background in AV support, helpdesk or technical engineering roles Strong troubleshooting and fault-finding skills Good understanding of AV signal flow, conferencing and audio systems Experience with ticketing or helpdesk systems Confident supporting non-technical users remotely Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
May 15, 2026
Full time
Desk-Based AV Technical Support Engineer Bolton - Hybrid/Remote 30,000 to 40,000 + Training + Holiday + Pension Are you an AV professional who enjoys solving technical problems remotely, supporting end users and keeping audio-visual systems running smoothly from a desk-based environment rather than on site? This is an excellent opportunity to join a growing technology business where you will play a key role in providing remote AV support across a wide range of customer environments. You will be responsible for troubleshooting, monitoring and maintaining AV systems, acting as a vital point of contact for users and clients. The role is primarily desk-based, offering a stable working pattern with the flexibility of home or hybrid working. You will support modern conferencing, audio and control systems, working closely with internal teams and escalating to field engineers when required. This position would suit an AV Support Engineer, Helpdesk Technician or AV Technician looking for a long-term, remote-focused role with clear responsibility, technical variety and progression potential within a forward-thinking organisation. The Role: Providing remote technical support for AV systems and meeting room technology Diagnosing and resolving faults via phone, email and remote access tools Supporting video conferencing, audio and control systems Monitoring systems proactively and responding to alerts Logging incidents, resolutions and system documentation accurately The Person Background in AV support, helpdesk or technical engineering roles Strong troubleshooting and fault-finding skills Good understanding of AV signal flow, conferencing and audio systems Experience with ticketing or helpdesk systems Confident supporting non-technical users remotely Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
