Hotel Restaurant Manager Aldeburgh, Suffolk £30,000 per year Permanent Live-in available (£77 per week all inclusive) An elegant seafront hotel in Aldeburgh is recruiting a Breakfast Chef to join its professional kitchen team. Set within a grand Victorian building overlooking the Suffolk coastline and North Sea, the property blends classic seaside charm with modern comfort and is a favourite for both weekend escapes and longer coastal stays. The Hotel Restaurant Manager will oversee daily operations, manage rotas, develop the team, and work closely with the kitchen brigade to deliver outstanding guest experiences. This role suits a confident Hotel Restaurant Manager looking for long-term stability within a respected hospitality business. Key Responsibilities Hotel Restaurant Manager Oversee day-to-day restaurant service Lead, train, and motivate the FOH team Manage staffing levels and rotas Deliver consistently high guest satisfaction Liaise closely with the kitchen team Handle guest feedback professionally Maintain Health & Safety and licensing standards Drive service standards and revenue Key Requirements Hotel Restaurant Manager Proven experience as a Hotel Restaurant Manager or senior restaurant leader Background in hotel or quality dining environments Strong leadership and organisational skills Calm, polished, and guest-focused Commercial awareness Flexible to work a rota of shifts Important Notes: Applications should be made by email or phone. Applications should be in Word format only and in ENGLISH! DDH Recruitment Ltd does not charge work seekers for its services. All workers will be subject to UK taxation. Please be aware that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for DDH Recruitment Ltd to work with your enclosed information and CV content and to share these details with our clients. We take the receipt of your CV as your permission to proceed with your application. If you do not wish DDH Recruitment Ltd to use your details with our clients, please contact us as soon as possible.
May 18, 2026
Full time
Hotel Restaurant Manager Aldeburgh, Suffolk £30,000 per year Permanent Live-in available (£77 per week all inclusive) An elegant seafront hotel in Aldeburgh is recruiting a Breakfast Chef to join its professional kitchen team. Set within a grand Victorian building overlooking the Suffolk coastline and North Sea, the property blends classic seaside charm with modern comfort and is a favourite for both weekend escapes and longer coastal stays. The Hotel Restaurant Manager will oversee daily operations, manage rotas, develop the team, and work closely with the kitchen brigade to deliver outstanding guest experiences. This role suits a confident Hotel Restaurant Manager looking for long-term stability within a respected hospitality business. Key Responsibilities Hotel Restaurant Manager Oversee day-to-day restaurant service Lead, train, and motivate the FOH team Manage staffing levels and rotas Deliver consistently high guest satisfaction Liaise closely with the kitchen team Handle guest feedback professionally Maintain Health & Safety and licensing standards Drive service standards and revenue Key Requirements Hotel Restaurant Manager Proven experience as a Hotel Restaurant Manager or senior restaurant leader Background in hotel or quality dining environments Strong leadership and organisational skills Calm, polished, and guest-focused Commercial awareness Flexible to work a rota of shifts Important Notes: Applications should be made by email or phone. Applications should be in Word format only and in ENGLISH! DDH Recruitment Ltd does not charge work seekers for its services. All workers will be subject to UK taxation. Please be aware that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for DDH Recruitment Ltd to work with your enclosed information and CV content and to share these details with our clients. We take the receipt of your CV as your permission to proceed with your application. If you do not wish DDH Recruitment Ltd to use your details with our clients, please contact us as soon as possible.
Description The Resort Fire Safety Manager role will aim to provide strategic leadership, professional assurance, and subject matter expertise to ensure effective fire safety management across each resort. The role will be accountable for maintaining compliance with statutory requirements, recognised standards, and internal policies, while supporting safe operations, capital development, and organisational risk management objectives. Provide authoritative fire safety advice and assurance to Senior Leaders and Heads of Department, including leadership in the resolution of fire-related issues and incidents. Ensure compliance with UK fire safety legislation, British Standards, Building Regulations, and applicable codes of practice across resort operations. Act as the principal point of contact with the Fire & Rescue Service, enforcing authorities, insurers, and other external stakeholders on fire safety matters. Risk Assessment & Assurance Undertake, review, and monitor fire risk assessments across a diverse range of building types, ensuring risks are appropriately managed, documented, and actioned. Undertake site-specific fire risk assessments support licensing requirements for caravan parks (where applicable) Establish and maintain a structured programme of inspections, audits, and assurance activities, providing confidence to senior management. Systems, Assets & Performance Oversight Provide strategic oversight of fire safety systems and equipment, ensuring they remain operational, compliant, and effectively maintained. Lead the monitoring, analysis, and mitigation of fire alarm performance, including unwanted fire alarm activations and system reliability trends. Oversee the performance, competence, and compliance of external contractors delivering fire safety systems and services. Policy, Training & Competence Contribute to the development, implementation, and continuous review of company fire safety policies, procedures, and standards. Provide management and assurance over fire safety training arrangements and drills, ensuring relevant personnel are competent and appropriately trained. Promote a positive fire safety culture and consistent application of best practice across all resort teams. Capital Projects & Project Oversight Provide fire safety leadership for capital projects, including new builds, refurbishments, and alterations, ensuring fire safety principles are embedded from design through to delivery. Advise on fire safety implications relating to building structure, fabric, services, and maintenance activities. Reporting, Leadership & Continuous Improvement Prepare and present periodic and annual fire safety performance reports, identifying key risks, trends, and strategic improvement opportunities for senior leadership teams. Lead the identification, investigation, and resolution of fire safety non-compliances, ensuring effective escalation, corrective action, and learning. Support the development of team through mentoring and professional guidance. Maintain professional competence through ongoing awareness of emerging legislation, guidance, and technology. KPIs Fire Safety Compliance Fire Evacuation Plans and Execution Continuous review of company fire safety policies, procedures, and standards. Fire safety budget on BAU and capital spend Reduced incidents Proactive Fire Safety Management About You Diploma-level qualification (or equivalent) in Fire Safety. Professional membership of a recognised fire safety body (e.g. Institution of Fire Engineers (IFE) or Institute of Fire Safety Managers (IFSM), at an appropriate grade) is desirable but not essential. Demonstrable experience in fire safety management, preferably within the leisure, tourism, or hospitality sector but not essential. Strong working knowledge of UK fire safety legislation, British Standards, Building Regulations, and relevant Codes of Practice. Understanding of project delivery, budgetary control / constraints, and the commercial impact of fire safety decisions. Strong communication and stakeholder engagement skills, with the ability to operate confidently at senior level. Competent IT and communication skills for report writing and communicating with all tiers of employment and external bodies. A team player, credible, proactive, and confident professional with a strong sense of ownership and accountability. Highly organised with the ability to prioritise and manage risk. Balanced decision-maker, capable of aligning compliance requirements with operational and commercial realities. Committed to continuous improvement and professional best practice. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
May 18, 2026
Full time
Description The Resort Fire Safety Manager role will aim to provide strategic leadership, professional assurance, and subject matter expertise to ensure effective fire safety management across each resort. The role will be accountable for maintaining compliance with statutory requirements, recognised standards, and internal policies, while supporting safe operations, capital development, and organisational risk management objectives. Provide authoritative fire safety advice and assurance to Senior Leaders and Heads of Department, including leadership in the resolution of fire-related issues and incidents. Ensure compliance with UK fire safety legislation, British Standards, Building Regulations, and applicable codes of practice across resort operations. Act as the principal point of contact with the Fire & Rescue Service, enforcing authorities, insurers, and other external stakeholders on fire safety matters. Risk Assessment & Assurance Undertake, review, and monitor fire risk assessments across a diverse range of building types, ensuring risks are appropriately managed, documented, and actioned. Undertake site-specific fire risk assessments support licensing requirements for caravan parks (where applicable) Establish and maintain a structured programme of inspections, audits, and assurance activities, providing confidence to senior management. Systems, Assets & Performance Oversight Provide strategic oversight of fire safety systems and equipment, ensuring they remain operational, compliant, and effectively maintained. Lead the monitoring, analysis, and mitigation of fire alarm performance, including unwanted fire alarm activations and system reliability trends. Oversee the performance, competence, and compliance of external contractors delivering fire safety systems and services. Policy, Training & Competence Contribute to the development, implementation, and continuous review of company fire safety policies, procedures, and standards. Provide management and assurance over fire safety training arrangements and drills, ensuring relevant personnel are competent and appropriately trained. Promote a positive fire safety culture and consistent application of best practice across all resort teams. Capital Projects & Project Oversight Provide fire safety leadership for capital projects, including new builds, refurbishments, and alterations, ensuring fire safety principles are embedded from design through to delivery. Advise on fire safety implications relating to building structure, fabric, services, and maintenance activities. Reporting, Leadership & Continuous Improvement Prepare and present periodic and annual fire safety performance reports, identifying key risks, trends, and strategic improvement opportunities for senior leadership teams. Lead the identification, investigation, and resolution of fire safety non-compliances, ensuring effective escalation, corrective action, and learning. Support the development of team through mentoring and professional guidance. Maintain professional competence through ongoing awareness of emerging legislation, guidance, and technology. KPIs Fire Safety Compliance Fire Evacuation Plans and Execution Continuous review of company fire safety policies, procedures, and standards. Fire safety budget on BAU and capital spend Reduced incidents Proactive Fire Safety Management About You Diploma-level qualification (or equivalent) in Fire Safety. Professional membership of a recognised fire safety body (e.g. Institution of Fire Engineers (IFE) or Institute of Fire Safety Managers (IFSM), at an appropriate grade) is desirable but not essential. Demonstrable experience in fire safety management, preferably within the leisure, tourism, or hospitality sector but not essential. Strong working knowledge of UK fire safety legislation, British Standards, Building Regulations, and relevant Codes of Practice. Understanding of project delivery, budgetary control / constraints, and the commercial impact of fire safety decisions. Strong communication and stakeholder engagement skills, with the ability to operate confidently at senior level. Competent IT and communication skills for report writing and communicating with all tiers of employment and external bodies. A team player, credible, proactive, and confident professional with a strong sense of ownership and accountability. Highly organised with the ability to prioritise and manage risk. Balanced decision-maker, capable of aligning compliance requirements with operational and commercial realities. Committed to continuous improvement and professional best practice. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
IT Infrastructure Engineering Lead Location: Woking (Hybrid 3 days onsite, 2 days remote) Salary: £48,000 £55,000 DOE Job Type: Permanent We are seeking an experienced IT Infrastructure Engineering Lead to join a growing engineering and manufacturing business. Reporting to the Operations Director, you will take ownership of IT systems, infrastructure, cybersecurity, and business-critical applications across multiple sites. This is a hands-on leadership role focused on ensuring reliable IT operations while supporting business growth and continuous improvement. The appointed IT Infrastructure Engineering Lead will carry out the following; Key Responsibilities for the IT Infrastructure Engineering Lead Manage and maintain IT infrastructure including servers, networks, cloud systems, backups, firewalls, and remote access Lead IT strategy, system upgrades, and infrastructure improvements Ensure cybersecurity, GDPR compliance, and disaster recovery planning Support core business applications including ERP/MRP systems Manage IT suppliers, contracts, licensing, and budgets Provide support and guidance to users and stakeholders across the business The selected IT Infrastructure Engineering Lead will meet the following key requirements for the position; Essential Previous experience in an IT Manager, Infrastructure Lead, or Senior IT Support role Strong understanding of infrastructure, networking, cybersecurity, and backups Experience supporting ERP or manufacturing systems Excellent communication and stakeholder management skills Desirable Manufacturing or engineering industry experience Knowledge of Microsoft 365, Azure, or cloud platforms IT or cybersecurity certifications What s on Offer Permanent position with hybrid working (3 days onsite / 2 remote) Salary between £48,000 £55,000 depending on experience Opportunity to lead and shape IT infrastructure within a growing business If you are a proactive IT professional looking for a varied leadership role, we d love to hear from you.
May 18, 2026
Full time
IT Infrastructure Engineering Lead Location: Woking (Hybrid 3 days onsite, 2 days remote) Salary: £48,000 £55,000 DOE Job Type: Permanent We are seeking an experienced IT Infrastructure Engineering Lead to join a growing engineering and manufacturing business. Reporting to the Operations Director, you will take ownership of IT systems, infrastructure, cybersecurity, and business-critical applications across multiple sites. This is a hands-on leadership role focused on ensuring reliable IT operations while supporting business growth and continuous improvement. The appointed IT Infrastructure Engineering Lead will carry out the following; Key Responsibilities for the IT Infrastructure Engineering Lead Manage and maintain IT infrastructure including servers, networks, cloud systems, backups, firewalls, and remote access Lead IT strategy, system upgrades, and infrastructure improvements Ensure cybersecurity, GDPR compliance, and disaster recovery planning Support core business applications including ERP/MRP systems Manage IT suppliers, contracts, licensing, and budgets Provide support and guidance to users and stakeholders across the business The selected IT Infrastructure Engineering Lead will meet the following key requirements for the position; Essential Previous experience in an IT Manager, Infrastructure Lead, or Senior IT Support role Strong understanding of infrastructure, networking, cybersecurity, and backups Experience supporting ERP or manufacturing systems Excellent communication and stakeholder management skills Desirable Manufacturing or engineering industry experience Knowledge of Microsoft 365, Azure, or cloud platforms IT or cybersecurity certifications What s on Offer Permanent position with hybrid working (3 days onsite / 2 remote) Salary between £48,000 £55,000 depending on experience Opportunity to lead and shape IT infrastructure within a growing business If you are a proactive IT professional looking for a varied leadership role, we d love to hear from you.
To take a leading role in identifying, analysing and managing business and compliance risk and to draft, critically evaluate and agree robust terms and conditions for commercial contracts covering products and services supplied by, and to, the Group of Companies. Client Details A UK-based technology group that designs, manufactures, and supports advanced underwater and subsea technologies for global defence and commercial maritime customers Description Provide specialist legal advice and support on commercial contracts within the defence sector, including sales, IP licensing, procurement, collaboration, consulting, master services, indemnity, and non-disclosure agreements. Review and assess customer contractual terms and conditions, identifying deviations from Company standards and policies, and highlighting actual and potential risks relating to liability, intellectual property, warranties, and security. Advise on non-contractual legal matters where required and manage interactions with external legal advisers and specialists. Support commercial teams and senior management during contract negotiations by providing clear recommendations, options, and proposed amendments; liaising directly with customers where appropriate to achieve acceptable agreements. Contribute to the development of commercial and contractual awareness across the Group through guidance, updates, and structured training initiatives. Research and advise on country-specific legal and regulatory requirements impacting contractual obligations and Company compliance. Liaise with insurers, lawyers, and other external advisers to clarify contractual issues and obtain specialist input to support negotiations. Maintain accurate and auditable records for all non-standard contracts, including correspondence, policy deviations, amendments, and executed agreements. Ensure contract management activities align with Company policies, procedures, and best practice across the Group. Work closely with internal functions including Governance & Risk, Finance, Sales, HSE, and HR to ensure contractual compliance relating to insurance, export controls, health and safety, tax, and employment matters. Maintain strong working knowledge of FARs, DFARS, DPAS, DEFCONs, DEFFORMS, and other procurement regulations across multiple jurisdictions, and advise accordingly. Profile Law degree with strong commercial legal foundations. Proven experience in a Commercial / Contracts Manager or similar role, with hands-on expertise in drafting, negotiating, and managing a wide range of commercial contracts in-house or private practice. Background in defence and related sectors (oil & gas, offshore renewables, engineering, oceanographic), with experience of complex, high-risk commercial agreements. Demonstrable experience in international and cross-border contracting, including ownership of bespoke drafting across multiple OpCos and jurisdictions. Advanced contract drafting capability, including collaboration, R&D, reseller, and agency agreements, with strong commercial risk analysis. Solid understanding of intellectual property, third-party software risks, and IP protection strategies. Strong commercial judgement, able to develop pragmatic risk-mitigation solutions within legal and regulatory frameworks. Comfortable working independently under pressure, managing volume, detail, and tight deadlines. Experience advising and influencing commercial teams and senior stakeholders in contract negotiations. Ability to lead reseller/agent frameworks, due diligence, and competition law advice across a group environment. Job Offer Discretionary performance-related bonus (PRP) based on company and individual performance 25 days annual leave plus UK bank holidays, with the option to purchase up to 5 additional days Flexible working arrangements scheme to support work-life balance Christmas shutdown, with additional paid time off over the festive period Generous pension scheme (Aviva), with company contributions increasing with age Group life assurance (6x basic salary death-in-service benefit) Group income protection scheme following company sick pay period Westfield Health Cash Plan providing cashback on healthcare and wellbeing services Employee Assistance Programme (24/7 support for personal, legal, financial, and wellbeing matters) Cycle to Work scheme Electric Vehicle (EV) scheme and EV charging points at HQ (eligibility criteria apply) Training and development opportunities across the business Active wellbeing initiatives and programmes Costco membership available to employees Payroll giving scheme for charitable donations Regular social activities organised by a social committee Sonardyne Champions recognition scheme (£250 award) Long service awards recognising , and 40 years' service
May 18, 2026
Full time
To take a leading role in identifying, analysing and managing business and compliance risk and to draft, critically evaluate and agree robust terms and conditions for commercial contracts covering products and services supplied by, and to, the Group of Companies. Client Details A UK-based technology group that designs, manufactures, and supports advanced underwater and subsea technologies for global defence and commercial maritime customers Description Provide specialist legal advice and support on commercial contracts within the defence sector, including sales, IP licensing, procurement, collaboration, consulting, master services, indemnity, and non-disclosure agreements. Review and assess customer contractual terms and conditions, identifying deviations from Company standards and policies, and highlighting actual and potential risks relating to liability, intellectual property, warranties, and security. Advise on non-contractual legal matters where required and manage interactions with external legal advisers and specialists. Support commercial teams and senior management during contract negotiations by providing clear recommendations, options, and proposed amendments; liaising directly with customers where appropriate to achieve acceptable agreements. Contribute to the development of commercial and contractual awareness across the Group through guidance, updates, and structured training initiatives. Research and advise on country-specific legal and regulatory requirements impacting contractual obligations and Company compliance. Liaise with insurers, lawyers, and other external advisers to clarify contractual issues and obtain specialist input to support negotiations. Maintain accurate and auditable records for all non-standard contracts, including correspondence, policy deviations, amendments, and executed agreements. Ensure contract management activities align with Company policies, procedures, and best practice across the Group. Work closely with internal functions including Governance & Risk, Finance, Sales, HSE, and HR to ensure contractual compliance relating to insurance, export controls, health and safety, tax, and employment matters. Maintain strong working knowledge of FARs, DFARS, DPAS, DEFCONs, DEFFORMS, and other procurement regulations across multiple jurisdictions, and advise accordingly. Profile Law degree with strong commercial legal foundations. Proven experience in a Commercial / Contracts Manager or similar role, with hands-on expertise in drafting, negotiating, and managing a wide range of commercial contracts in-house or private practice. Background in defence and related sectors (oil & gas, offshore renewables, engineering, oceanographic), with experience of complex, high-risk commercial agreements. Demonstrable experience in international and cross-border contracting, including ownership of bespoke drafting across multiple OpCos and jurisdictions. Advanced contract drafting capability, including collaboration, R&D, reseller, and agency agreements, with strong commercial risk analysis. Solid understanding of intellectual property, third-party software risks, and IP protection strategies. Strong commercial judgement, able to develop pragmatic risk-mitigation solutions within legal and regulatory frameworks. Comfortable working independently under pressure, managing volume, detail, and tight deadlines. Experience advising and influencing commercial teams and senior stakeholders in contract negotiations. Ability to lead reseller/agent frameworks, due diligence, and competition law advice across a group environment. Job Offer Discretionary performance-related bonus (PRP) based on company and individual performance 25 days annual leave plus UK bank holidays, with the option to purchase up to 5 additional days Flexible working arrangements scheme to support work-life balance Christmas shutdown, with additional paid time off over the festive period Generous pension scheme (Aviva), with company contributions increasing with age Group life assurance (6x basic salary death-in-service benefit) Group income protection scheme following company sick pay period Westfield Health Cash Plan providing cashback on healthcare and wellbeing services Employee Assistance Programme (24/7 support for personal, legal, financial, and wellbeing matters) Cycle to Work scheme Electric Vehicle (EV) scheme and EV charging points at HQ (eligibility criteria apply) Training and development opportunities across the business Active wellbeing initiatives and programmes Costco membership available to employees Payroll giving scheme for charitable donations Regular social activities organised by a social committee Sonardyne Champions recognition scheme (£250 award) Long service awards recognising , and 40 years' service
Solus Accident Repair Centres
Birchanger, Hertfordshire
Overview At Solus, part of the Aviva family, we are transforming how technology supports our colleagues and customers across the UK. We are looking for an IT Operations and Digital Workplace Manager to lead our operational teams and shape the future of our digital workplace. This is a senior role with the opportunity to make a real impact on how people experience technology every day. About the role You will lead our IT Operations, Service Desk and Digital Workplace Engineering teams, ensuring we deliver a reliable, secure and modern technology experience for everyone at Solus. You will own the strategy for the digital workplace, drive operational excellence, and lead the continual improvement of our core IT services. This role is perfect for someone who enjoys combining technical leadership with people leadership, and who thrives in a fast-moving, service focused environment. Responsibilities Leading the strategy for IT Operations and the Digital Workplace in line with Solus and Aviva technology goals. Driving service stability, operational performance and continual improvement across our core IT services. Overseeing incident, problem, change and request management and leading P1 and P2 governance. Managing the modern workplace environment including Intune, Autopilot, device lifecycle, Teams, OneDrive, SharePoint and wider M365 tools. Ensuring identity, access and endpoint security controls are robust and well embedded. Leading high performing operational teams, building capability and creating a strong customer centric culture. Managing supplier relationships, contracts, SLAs and commercial decisions. Owning operational budgets, technology asset lifecycle and licensing. Ensuring compliance with Solus and Aviva policies, cyber standards, and audit requirements. Acting as a senior technology partner to leaders across the business, communicating operational health, changes and improvements clearly. Qualifications Proven leadership experience across IT Operations, Service Desk or Digital Workplace. Strong knowledge of endpoint management (Intune, Autopilot), M365, identity and device management. A solid foundation in service management, operational resilience and problem resolution. Experience working with suppliers, MSPs and technology partners. Excellent communication skills with the ability to simplify technical information. A proactive, organised and customer focused approach. ITIL v4 and Microsoft certifications (M365, Intune, Entra ID) are an advantage. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
May 17, 2026
Full time
Overview At Solus, part of the Aviva family, we are transforming how technology supports our colleagues and customers across the UK. We are looking for an IT Operations and Digital Workplace Manager to lead our operational teams and shape the future of our digital workplace. This is a senior role with the opportunity to make a real impact on how people experience technology every day. About the role You will lead our IT Operations, Service Desk and Digital Workplace Engineering teams, ensuring we deliver a reliable, secure and modern technology experience for everyone at Solus. You will own the strategy for the digital workplace, drive operational excellence, and lead the continual improvement of our core IT services. This role is perfect for someone who enjoys combining technical leadership with people leadership, and who thrives in a fast-moving, service focused environment. Responsibilities Leading the strategy for IT Operations and the Digital Workplace in line with Solus and Aviva technology goals. Driving service stability, operational performance and continual improvement across our core IT services. Overseeing incident, problem, change and request management and leading P1 and P2 governance. Managing the modern workplace environment including Intune, Autopilot, device lifecycle, Teams, OneDrive, SharePoint and wider M365 tools. Ensuring identity, access and endpoint security controls are robust and well embedded. Leading high performing operational teams, building capability and creating a strong customer centric culture. Managing supplier relationships, contracts, SLAs and commercial decisions. Owning operational budgets, technology asset lifecycle and licensing. Ensuring compliance with Solus and Aviva policies, cyber standards, and audit requirements. Acting as a senior technology partner to leaders across the business, communicating operational health, changes and improvements clearly. Qualifications Proven leadership experience across IT Operations, Service Desk or Digital Workplace. Strong knowledge of endpoint management (Intune, Autopilot), M365, identity and device management. A solid foundation in service management, operational resilience and problem resolution. Experience working with suppliers, MSPs and technology partners. Excellent communication skills with the ability to simplify technical information. A proactive, organised and customer focused approach. ITIL v4 and Microsoft certifications (M365, Intune, Entra ID) are an advantage. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Interim Senior Finance Business Partner - Media & Entertainment Handle are partnering with a leading global media business to hire a commercially focused finance professional to support strategic growth across the UK & Ireland market. This role will partner closely with commercial teams across advertising sales, content licensing and affiliate revenue, providing financial planning, analysis and decision support to senior leadership. Key Responsibilities Lead FP&A activities including budgeting, forecasting, month-end reporting and variance analysis Partner with commercial and sales teams to support revenue growth initiatives and strategic decision-making Build and own complex financial models for advertising sales and licensing deals Deliver insightful analysis and presentations for senior management and international stakeholders Identify financial risks and opportunities, providing clear recommendations Support investment cases, business planning and commercial negotiations Collaborate with shared service/COE teams across reporting, accounting, cash forecasting and audit support About You Strong FP&A and commercial finance experience within a fast-paced environment Advanced financial modelling and analytical skills Confident business partner with the ability to influence senior stakeholders Experience supporting sales, commercial or revenue-generating teams Media, entertainment or content industry exposure is advantageous Excellent opportunity to join a high-profile international business in a strategic, commercially focused finance role. Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
May 17, 2026
Seasonal
Interim Senior Finance Business Partner - Media & Entertainment Handle are partnering with a leading global media business to hire a commercially focused finance professional to support strategic growth across the UK & Ireland market. This role will partner closely with commercial teams across advertising sales, content licensing and affiliate revenue, providing financial planning, analysis and decision support to senior leadership. Key Responsibilities Lead FP&A activities including budgeting, forecasting, month-end reporting and variance analysis Partner with commercial and sales teams to support revenue growth initiatives and strategic decision-making Build and own complex financial models for advertising sales and licensing deals Deliver insightful analysis and presentations for senior management and international stakeholders Identify financial risks and opportunities, providing clear recommendations Support investment cases, business planning and commercial negotiations Collaborate with shared service/COE teams across reporting, accounting, cash forecasting and audit support About You Strong FP&A and commercial finance experience within a fast-paced environment Advanced financial modelling and analytical skills Confident business partner with the ability to influence senior stakeholders Experience supporting sales, commercial or revenue-generating teams Media, entertainment or content industry exposure is advantageous Excellent opportunity to join a high-profile international business in a strategic, commercially focused finance role. Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. Answering calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with Service Desk goals. Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. Managing and maintaining IT Glue documentation for customers and internal use. Collaborating with the Sales team to provide solutions and recommendations. Supporting hosted environments and local infrastructure for clients. Diagnosing and resolving technical issues for clients and internal teams. Assisting in small to medium-sized IT projects as directed by the Service Desk Manager. Applying security updates and system upgrades for clients and internal systems. Setting up and configuring core servers for clients and internal use. Ensuring software licensing records are maintained. Providing technical support for both Mac and PC users. Minimum Experience: 12+ months experience in a helpdesk or IT support role. Experience with Windows 10/11 managed support. Printer and server management (2016/2019). Management of domains/DNS (GoDaddy, 123 Reg, etc.). Office 365 Admin Centre / Exchange experience. SharePoint, OneDrive, and Teams support. Networking (DNS, DHCP, TCP/IP). Cybersecurity solutions (AV, email security, web filtering). Preferred Knowledge: 2+ years of experience in an MSP environment. Hyper-V / VMware. VOIP telephony support (3CX, Horizon). Remote Desktop solutions (Azure WVD, RDS). MDM solutions (Intune, Hexnode, etc.). Experience with ConnectWise Manage, Automate RMM tools, and IT Glues If you re an experienced Service Desk Engineer looking to take the next step in your career, we d love to hear from you. Apply now to be considered for this exciting opportunity!
May 16, 2026
Full time
Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. Answering calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with Service Desk goals. Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. Managing and maintaining IT Glue documentation for customers and internal use. Collaborating with the Sales team to provide solutions and recommendations. Supporting hosted environments and local infrastructure for clients. Diagnosing and resolving technical issues for clients and internal teams. Assisting in small to medium-sized IT projects as directed by the Service Desk Manager. Applying security updates and system upgrades for clients and internal systems. Setting up and configuring core servers for clients and internal use. Ensuring software licensing records are maintained. Providing technical support for both Mac and PC users. Minimum Experience: 12+ months experience in a helpdesk or IT support role. Experience with Windows 10/11 managed support. Printer and server management (2016/2019). Management of domains/DNS (GoDaddy, 123 Reg, etc.). Office 365 Admin Centre / Exchange experience. SharePoint, OneDrive, and Teams support. Networking (DNS, DHCP, TCP/IP). Cybersecurity solutions (AV, email security, web filtering). Preferred Knowledge: 2+ years of experience in an MSP environment. Hyper-V / VMware. VOIP telephony support (3CX, Horizon). Remote Desktop solutions (Azure WVD, RDS). MDM solutions (Intune, Hexnode, etc.). Experience with ConnectWise Manage, Automate RMM tools, and IT Glues If you re an experienced Service Desk Engineer looking to take the next step in your career, we d love to hear from you. Apply now to be considered for this exciting opportunity!
IT Talent Solutions Ltd
Milton Keynes, Buckinghamshire
IT Service Delivery Manager The IT Service Delivery Manager is responsible for the end-to-end delivery of IT services, ensuring they meet business needs, agreed SLAs, and quality standards. Acting as a key link between IT and the business, the role oversees service operations, major incident management, and continuous service improvement initiatives to enhance efficiency and user experience. The role plays a central part in managing IT suppliers, software licensing, and service performance across a multi-vendor environment, ensuring compliance with contractual, regulatory, and governance requirements. A strong focus is placed on optimising costs, improving service reliability, and delivering transparent, data-driven reporting to senior stakeholders. The IT Service Delivery Manager works closely with internal teams, external suppliers, Finance, Procurement, and Compliance to ensure effective service delivery, robust vendor governance, and alignment with organisational objectives. The role requires strong leadership, analytical capability, and a customer-focused mindset, with a continuous improvement orientation. Key requirements include: proven IT service delivery management experience in a complex environment, ITIL certification, supplier and licensing management expertise, strong stakeholder engagement skills, and experience using service management tools. Familiarity with cloud platforms and modern IT infrastructures is advantageous. This role offers the opportunity to lead service improvements, influence IT strategy, and build a high-performing IT service function with measurable business impact.
May 16, 2026
Full time
IT Service Delivery Manager The IT Service Delivery Manager is responsible for the end-to-end delivery of IT services, ensuring they meet business needs, agreed SLAs, and quality standards. Acting as a key link between IT and the business, the role oversees service operations, major incident management, and continuous service improvement initiatives to enhance efficiency and user experience. The role plays a central part in managing IT suppliers, software licensing, and service performance across a multi-vendor environment, ensuring compliance with contractual, regulatory, and governance requirements. A strong focus is placed on optimising costs, improving service reliability, and delivering transparent, data-driven reporting to senior stakeholders. The IT Service Delivery Manager works closely with internal teams, external suppliers, Finance, Procurement, and Compliance to ensure effective service delivery, robust vendor governance, and alignment with organisational objectives. The role requires strong leadership, analytical capability, and a customer-focused mindset, with a continuous improvement orientation. Key requirements include: proven IT service delivery management experience in a complex environment, ITIL certification, supplier and licensing management expertise, strong stakeholder engagement skills, and experience using service management tools. Familiarity with cloud platforms and modern IT infrastructures is advantageous. This role offers the opportunity to lead service improvements, influence IT strategy, and build a high-performing IT service function with measurable business impact.
A North London Local Authority is seeking an experienced Environmental Health Manager for a 3-month contract paying £441 per day Umbrella (Inside IR35). This is an excellent opportunity for an accomplished housing or environmental health professional to step into a leadership role where your expertise will directly improve housing standards, support residents, and drive enforcement excellence across the borough. You will manage and support a team of PRS officers, ensuring a consistent, resident-focused service aligned with service standards and the council's PRS Charter. The role requires a proactive and solution-focused manager who can motivate teams, manage complex casework, and confidently lead on enforcement activity, legal proceedings, inspections, and operational performance. As the subject matter expert, you will provide guidance on all aspects of PRS legislation and enforcement, including property licensing, Housing Act compliance, environmental protection matters, and tenancy legislation. You will also play a key role in developing policies and procedures, improving reporting systems, maintaining accurate records, and ensuring public-facing information remains clear and compliant. To be successful, you will have previous experience within a Private Sector Housing or Residential Environmental Health team, alongside proven management or supervisory experience. You must have a strong understanding of relevant housing legislation, including the Housing Acts 1988 & 2004, Environmental Protection Act 1990, Renters' Rights Act 2025, and related enforcement powers. The ideal candidate will be confident managing prosecutions, financial penalties, tribunals, and complex investigations, while also demonstrating excellent communication, organisational, and stakeholder management skills. Strong IT literacy and experience using housing or licensing systems are essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 15, 2026
Contractor
A North London Local Authority is seeking an experienced Environmental Health Manager for a 3-month contract paying £441 per day Umbrella (Inside IR35). This is an excellent opportunity for an accomplished housing or environmental health professional to step into a leadership role where your expertise will directly improve housing standards, support residents, and drive enforcement excellence across the borough. You will manage and support a team of PRS officers, ensuring a consistent, resident-focused service aligned with service standards and the council's PRS Charter. The role requires a proactive and solution-focused manager who can motivate teams, manage complex casework, and confidently lead on enforcement activity, legal proceedings, inspections, and operational performance. As the subject matter expert, you will provide guidance on all aspects of PRS legislation and enforcement, including property licensing, Housing Act compliance, environmental protection matters, and tenancy legislation. You will also play a key role in developing policies and procedures, improving reporting systems, maintaining accurate records, and ensuring public-facing information remains clear and compliant. To be successful, you will have previous experience within a Private Sector Housing or Residential Environmental Health team, alongside proven management or supervisory experience. You must have a strong understanding of relevant housing legislation, including the Housing Acts 1988 & 2004, Environmental Protection Act 1990, Renters' Rights Act 2025, and related enforcement powers. The ideal candidate will be confident managing prosecutions, financial penalties, tribunals, and complex investigations, while also demonstrating excellent communication, organisational, and stakeholder management skills. Strong IT literacy and experience using housing or licensing systems are essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in Elmbridge who are looking to appoint a Housing Standards Manager for the 3 months ongoing, at the rate of 46.57 per hour umbrella Job responsibilities To lead, manage develop and deliver the Housing Standards Service within the borough, improving standards and ensuring compliance through regulation, advice, assistance and enforcement across a range of tenures. The role ensures that statutory standards duties are met. To ensure the organisation is effectively using its powers and duties to minimise the number of empty homes in the Borough, particularly long-term empty homes. To lead and manage the Housing Standards Team to deliver a high-quality service, providing coaching supervision and professional development opportunities to staff. To lead and manage the Housing Standards Team to deliver high-quality services through: Allocation of workloads, monitoring performance and quality assuring casework. Providing coaching, supervision and professional development to the team. 1. To be responsible for the development and operation of the organisations Housing Enforcement policy. 2. To be jointly responsible for development and operation of Housing Financial Assistance Policy with the Care & Repair Elmbridge Team Manager, with the post-holder having budgetary responsibility in relation to financial assistance provided outside of the Better Care Fund. 3. To ensure adequate handling of requests and complaints about poor housing conditions, response which includes: Overseeing HHSRS inspections and ensuring appropriate action for Category 1 and 2 hazards. Completing inspection reports and schedules of work and assessments of best courses of action in line with legislation, guidance and council's policies Managing enforcement activity including improvement notices, prohibition orders, civil penalties, rent repayment orders, and prosecutions. To liaise with the organisations Legal Service with regards to the taking of formal enforcement action, including representation the authority at tribunals or court where required. Ensuring licensing compliance for HMOs and other licensable properties. 4. To oversee administration theorganisation scheme of Financial Assistance including: The handling of enquiries and requests from potential applicants and their families, advocates or professionals about the availability of financial assistance and the processes involved. Responding to applications for assistance and undertaking initial assessments including means testing and undertaking of property inspections for the purposes of assessing works required, eligibility etc Completing schedules of work where appropriate and confirming grant decisions and securing best value in selection of contractor to undertake grant work and issuing & monitoring staged payments. 5. To oversee administration of Caravan Site Licensing for the Borough including the development and review of policy, the handling of enquiries and requests for licences, undertake inspections, issuing licences and monitoring of site licence conditions. 6. To manage and oversee the use and administration of the ICT systems used within the Housing Standards Team, including the project management of system upgrades and ensuring that the service and staff are making best use of the available technology. 7. To lead on the development, review and implementation of the organisations Empty Homes Strategy, working in collaboration with a range of stakeholders, with the objectives of making best use of the stock and reducing the number of long-term empty homes in the borough. 8. To monitor service performance and report outcomes to senior management. 9. To ensure accurate record keeping and sound data management 10. To ensure safe working practices including lone working, through the use of risk assessments and the adoption and use of appropriate measures to manage and control risk 11. To work collaboratively with internal teams and external agencies, to safeguard residents 12. To engage constructively with landlords, agents, householders and tenant to promote compliance 13. To respond to FOI requests, MP and Councillor enquiries regarding matters relevant to the work of the Housing Standards Team, to be responsible for leading on responding to complaints about the service under stage one of the council's complaints procedure and assisting with responses under stage two of the same or enquiries made by the Local Government Ombudsman and Social Care Ombudsman. 14. To lead on the promotion of home energy conservation and meeting the organisation obligations under the Home Energy Conservation Act, Minimum Energy Efficiency Standards regulations for residential properties and other legislation relating to energy performance, fuel poverty and carbon reduction. 15. To ensure, subject to any necessary approvals, that the organisation services adapt to reflect changes in the law - such as the Renters Rights Act 2025 and the Supported Housing Regulatory Oversight Act 2023 Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
May 15, 2026
Seasonal
Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in Elmbridge who are looking to appoint a Housing Standards Manager for the 3 months ongoing, at the rate of 46.57 per hour umbrella Job responsibilities To lead, manage develop and deliver the Housing Standards Service within the borough, improving standards and ensuring compliance through regulation, advice, assistance and enforcement across a range of tenures. The role ensures that statutory standards duties are met. To ensure the organisation is effectively using its powers and duties to minimise the number of empty homes in the Borough, particularly long-term empty homes. To lead and manage the Housing Standards Team to deliver a high-quality service, providing coaching supervision and professional development opportunities to staff. To lead and manage the Housing Standards Team to deliver high-quality services through: Allocation of workloads, monitoring performance and quality assuring casework. Providing coaching, supervision and professional development to the team. 1. To be responsible for the development and operation of the organisations Housing Enforcement policy. 2. To be jointly responsible for development and operation of Housing Financial Assistance Policy with the Care & Repair Elmbridge Team Manager, with the post-holder having budgetary responsibility in relation to financial assistance provided outside of the Better Care Fund. 3. To ensure adequate handling of requests and complaints about poor housing conditions, response which includes: Overseeing HHSRS inspections and ensuring appropriate action for Category 1 and 2 hazards. Completing inspection reports and schedules of work and assessments of best courses of action in line with legislation, guidance and council's policies Managing enforcement activity including improvement notices, prohibition orders, civil penalties, rent repayment orders, and prosecutions. To liaise with the organisations Legal Service with regards to the taking of formal enforcement action, including representation the authority at tribunals or court where required. Ensuring licensing compliance for HMOs and other licensable properties. 4. To oversee administration theorganisation scheme of Financial Assistance including: The handling of enquiries and requests from potential applicants and their families, advocates or professionals about the availability of financial assistance and the processes involved. Responding to applications for assistance and undertaking initial assessments including means testing and undertaking of property inspections for the purposes of assessing works required, eligibility etc Completing schedules of work where appropriate and confirming grant decisions and securing best value in selection of contractor to undertake grant work and issuing & monitoring staged payments. 5. To oversee administration of Caravan Site Licensing for the Borough including the development and review of policy, the handling of enquiries and requests for licences, undertake inspections, issuing licences and monitoring of site licence conditions. 6. To manage and oversee the use and administration of the ICT systems used within the Housing Standards Team, including the project management of system upgrades and ensuring that the service and staff are making best use of the available technology. 7. To lead on the development, review and implementation of the organisations Empty Homes Strategy, working in collaboration with a range of stakeholders, with the objectives of making best use of the stock and reducing the number of long-term empty homes in the borough. 8. To monitor service performance and report outcomes to senior management. 9. To ensure accurate record keeping and sound data management 10. To ensure safe working practices including lone working, through the use of risk assessments and the adoption and use of appropriate measures to manage and control risk 11. To work collaboratively with internal teams and external agencies, to safeguard residents 12. To engage constructively with landlords, agents, householders and tenant to promote compliance 13. To respond to FOI requests, MP and Councillor enquiries regarding matters relevant to the work of the Housing Standards Team, to be responsible for leading on responding to complaints about the service under stage one of the council's complaints procedure and assisting with responses under stage two of the same or enquiries made by the Local Government Ombudsman and Social Care Ombudsman. 14. To lead on the promotion of home energy conservation and meeting the organisation obligations under the Home Energy Conservation Act, Minimum Energy Efficiency Standards regulations for residential properties and other legislation relating to energy performance, fuel poverty and carbon reduction. 15. To ensure, subject to any necessary approvals, that the organisation services adapt to reflect changes in the law - such as the Renters Rights Act 2025 and the Supported Housing Regulatory Oversight Act 2023 Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 15, 2026
Full time
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Housing Standards Team Manager Surrey Hybrid Working Contract Competitive Daily Rate A Surrey-based Local Authority is seeking an experienced Housing Standards Team Manager to lead a busy and high-performing Housing Standards service. This is an excellent opportunity for an experienced Private Sector Housing professional to oversee enforcement, housing standards, empty homes and financial assistance functions while leading a small team through a period of legislative change. The Role You will lead the council's Housing Standards function, ensuring compliance across the private rented sector and wider housing standards responsibilities. Reporting into senior management, you will oversee operational delivery, service improvement and enforcement activity, while ensuring the service adapts to new legislation including the Renters Rights Act 2025. Key responsibilities include: Managing and supporting a small Housing Standards team Overseeing HHSRS inspections, enforcement activity and housing complaints Managing HMO licensing and wider regulatory compliance Leading on Empty Homes strategy and home energy efficiency initiatives Overseeing Housing Financial Assistance administration and grant processes Supporting policy development, performance monitoring and service improvement Liaising with Legal Services on enforcement action, tribunals and prosecutions Managing contractor performance, ICT systems and operational processes Working collaboratively with landlords, residents and partner agencies About You The council is looking for an experienced Housing Standards or Private Sector Housing Manager with strong leadership skills and a detailed understanding of housing legislation and enforcement processes. You will ideally have: Significant local authority Private Sector Housing experience Strong knowledge of HHSRS, housing enforcement and HMO licensing Experience managing staff, performance and operational delivery Knowledge of housing legislation and regulatory change Experience developing policies, procedures and service improvements Excellent communication and stakeholder management skills Environmental Health qualification and CIEH registration (or equivalent) Full UK Driving Licence and access to a vehicle This is an excellent opportunity to play a key role in improving housing standards and resident outcomes across the borough. For more information please call Shaye on (phone number removed) or email (url removed)
May 15, 2026
Contractor
Housing Standards Team Manager Surrey Hybrid Working Contract Competitive Daily Rate A Surrey-based Local Authority is seeking an experienced Housing Standards Team Manager to lead a busy and high-performing Housing Standards service. This is an excellent opportunity for an experienced Private Sector Housing professional to oversee enforcement, housing standards, empty homes and financial assistance functions while leading a small team through a period of legislative change. The Role You will lead the council's Housing Standards function, ensuring compliance across the private rented sector and wider housing standards responsibilities. Reporting into senior management, you will oversee operational delivery, service improvement and enforcement activity, while ensuring the service adapts to new legislation including the Renters Rights Act 2025. Key responsibilities include: Managing and supporting a small Housing Standards team Overseeing HHSRS inspections, enforcement activity and housing complaints Managing HMO licensing and wider regulatory compliance Leading on Empty Homes strategy and home energy efficiency initiatives Overseeing Housing Financial Assistance administration and grant processes Supporting policy development, performance monitoring and service improvement Liaising with Legal Services on enforcement action, tribunals and prosecutions Managing contractor performance, ICT systems and operational processes Working collaboratively with landlords, residents and partner agencies About You The council is looking for an experienced Housing Standards or Private Sector Housing Manager with strong leadership skills and a detailed understanding of housing legislation and enforcement processes. You will ideally have: Significant local authority Private Sector Housing experience Strong knowledge of HHSRS, housing enforcement and HMO licensing Experience managing staff, performance and operational delivery Knowledge of housing legislation and regulatory change Experience developing policies, procedures and service improvements Excellent communication and stakeholder management skills Environmental Health qualification and CIEH registration (or equivalent) Full UK Driving Licence and access to a vehicle This is an excellent opportunity to play a key role in improving housing standards and resident outcomes across the borough. For more information please call Shaye on (phone number removed) or email (url removed)
2nd Line Engineer Loation: Remote (UK-based) with customer site visits as required Full-time Permanent Monday Friday, 9:00am 5:30pm Join a Growing Microsoft Cloud MSP Our client is a fast-growing Managed Service Provider helping businesses unlock the full potential of Microsoft Cloud technologies. Their services cover IT support, cyber security, and digital transformation, delivering modern solutions that help organisations work smarter and more securely. This is a business with ambitious plans, a collaborative culture, and a strong technical foundation. The team includes hands-on directors, an experienced Senior Engineer leading project delivery, a trusted outsourced service desk, and a network of specialist contractors. They re now looking for a proactive and customer-focused 2nd Line Engineer to help support their next stage of growth. The Opportunity This role is ideal for someone who enjoys variety, autonomy, and customer interaction. You ll work closely with the outsourced service desk, taking ownership of escalated support tickets while also delivering customer change requests, project work, and on-site installations. You ll collaborate directly with senior technical leadership and play an important role in improving systems, processes, and customer experience. Some weeks will involve regular customer site visits for project work or reactive support, while others will be fully remote. Key Responsibilities Resolve 1st and 2nd line escalated tickets end-to-end Deliver customer change requests including: Laptop setups User onboarding/offboarding SharePoint site creation Teams and mailbox configuration Support project delivery and on-site installations Attend customer sites for scheduled and reactive work Work alongside the Senior Engineer on escalations and complex issues Maintain clear technical documentation Identify opportunities to improve systems and processes Optional Growth into Technical Account Management For candidates interested in developing commercially, there s also the opportunity to support account management activities, including: Assisting the Account Manager Producing basic quotes for hardware and licensing Participating in technical customer discussions This is completely optional, but offers a genuine pathway for career progression and salary growth. Technologies You ll Work With Microsoft 365 (Exchange, Teams, SharePoint, Intune) Microsoft Defender for Office 365 & Defender for Business Microsoft Entra ID & Conditional Access Microsoft Azure basics Azure Virtual Desktop & Windows 365 Windows 10/11 & Windows Server Halo PSA Ninja RMM Asana Windows Autopilot About You You ll be someone who: Has strong communication and customer service skills Enjoys solving problems and learning new technologies Is proactive, organised, and driven to improve Is comfortable working both remotely and on customer sites Thrives in a fast-moving MSP environment Has an interest in AI tools and modern ways of working Essential Skills & Experience Minimum 2 years experience in a 2nd Line MSP role Strong Microsoft 365 administration experience Experience with Exchange, SharePoint, Teams, and Intune Working knowledge of Microsoft Entra ID & Conditional Access Good understanding of DNS, DHCP, VPNs, and firewalls Experience supporting Windows desktop and server environments Full UK driving licence and access to a vehicle Right to work in the UK Nice to Have: Experience using AI tools such as Microsoft Copilot or Claude Microsoft certifications (MS-900, AZ-900, SC-900, MS-102 etc.) Exposure to Azure IaaS, AVD, or Windows 365 Experience with Autopilot or Intune app packaging ITIL familiarity What s On Offer Competitive salary Generous holiday allowance Paid certifications and training Pension scheme Genuine progression opportunities into: 3rd Line Engineering Project Delivery Technical Account Management You ll be joining at an exciting stage of growth where your ideas, input, and development will genuinely matter.
May 15, 2026
Full time
2nd Line Engineer Loation: Remote (UK-based) with customer site visits as required Full-time Permanent Monday Friday, 9:00am 5:30pm Join a Growing Microsoft Cloud MSP Our client is a fast-growing Managed Service Provider helping businesses unlock the full potential of Microsoft Cloud technologies. Their services cover IT support, cyber security, and digital transformation, delivering modern solutions that help organisations work smarter and more securely. This is a business with ambitious plans, a collaborative culture, and a strong technical foundation. The team includes hands-on directors, an experienced Senior Engineer leading project delivery, a trusted outsourced service desk, and a network of specialist contractors. They re now looking for a proactive and customer-focused 2nd Line Engineer to help support their next stage of growth. The Opportunity This role is ideal for someone who enjoys variety, autonomy, and customer interaction. You ll work closely with the outsourced service desk, taking ownership of escalated support tickets while also delivering customer change requests, project work, and on-site installations. You ll collaborate directly with senior technical leadership and play an important role in improving systems, processes, and customer experience. Some weeks will involve regular customer site visits for project work or reactive support, while others will be fully remote. Key Responsibilities Resolve 1st and 2nd line escalated tickets end-to-end Deliver customer change requests including: Laptop setups User onboarding/offboarding SharePoint site creation Teams and mailbox configuration Support project delivery and on-site installations Attend customer sites for scheduled and reactive work Work alongside the Senior Engineer on escalations and complex issues Maintain clear technical documentation Identify opportunities to improve systems and processes Optional Growth into Technical Account Management For candidates interested in developing commercially, there s also the opportunity to support account management activities, including: Assisting the Account Manager Producing basic quotes for hardware and licensing Participating in technical customer discussions This is completely optional, but offers a genuine pathway for career progression and salary growth. Technologies You ll Work With Microsoft 365 (Exchange, Teams, SharePoint, Intune) Microsoft Defender for Office 365 & Defender for Business Microsoft Entra ID & Conditional Access Microsoft Azure basics Azure Virtual Desktop & Windows 365 Windows 10/11 & Windows Server Halo PSA Ninja RMM Asana Windows Autopilot About You You ll be someone who: Has strong communication and customer service skills Enjoys solving problems and learning new technologies Is proactive, organised, and driven to improve Is comfortable working both remotely and on customer sites Thrives in a fast-moving MSP environment Has an interest in AI tools and modern ways of working Essential Skills & Experience Minimum 2 years experience in a 2nd Line MSP role Strong Microsoft 365 administration experience Experience with Exchange, SharePoint, Teams, and Intune Working knowledge of Microsoft Entra ID & Conditional Access Good understanding of DNS, DHCP, VPNs, and firewalls Experience supporting Windows desktop and server environments Full UK driving licence and access to a vehicle Right to work in the UK Nice to Have: Experience using AI tools such as Microsoft Copilot or Claude Microsoft certifications (MS-900, AZ-900, SC-900, MS-102 etc.) Exposure to Azure IaaS, AVD, or Windows 365 Experience with Autopilot or Intune app packaging ITIL familiarity What s On Offer Competitive salary Generous holiday allowance Paid certifications and training Pension scheme Genuine progression opportunities into: 3rd Line Engineering Project Delivery Technical Account Management You ll be joining at an exciting stage of growth where your ideas, input, and development will genuinely matter.
A great opportunity for an experienced Group Risk Manager to shape enterprise-wide risk strategy Your new company You'll be joining a leading UK construction solutions provider renowned for delivering high-profile projects across a variety of sectors. The organisation partners with government and key clients and has innovation, sustainability and digital capability at the core of its work. The Risk and Assurance function plays a central role in supporting safe, well-governed delivery and shaping strategic decision-making. Your new role As Group Risk Manager, you'll lead the development and maintenance of Group and Principal Risks, working closely with executive risk owners to define risks, assess controls and track mitigation. You'll produce clear, insightful reporting for senior committees and the board, manage risk management tools and support users across the business. You'll also maintain risk policies and templates, conduct horizon scanning and provide assurance on bids and contracts. Key responsibilities include: Facilitating Group, Principal and function-owned risk management and reportingProducing high quality risk reports for senior governance forumsManaging the annual deep-dive programme and supporting risk ownersIdentifying emerging risks through structured horizon scanningAdministering risk systems, user access, licensing and supplier relationshipsMaintaining risk policies, processes and templatesProviding risk assurance and practical feedback on bids and contractsOverseeing key controls and evaluating their effectiveness What you'll need to succeed You'll have strong experience supporting senior leaders in risk management, with excellent communication and facilitation skills. You'll be confident in structuring risks, assessing controls and applying recognised techniques.Experience implementing enterprise risk frameworks is essential.Project management skills, QRA experience and relevant qualifications are desirable. What you'll get in return You'll join a collaborative, high-performing team with visibility at the highest levels of the organisation. You'll influence strategic decision-making, shape risk practices and contribute to work that has national impact.Strong hybrid working arrangementCar allowanceBonusCompetitive pension contributions25 days holiday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 15, 2026
Full time
A great opportunity for an experienced Group Risk Manager to shape enterprise-wide risk strategy Your new company You'll be joining a leading UK construction solutions provider renowned for delivering high-profile projects across a variety of sectors. The organisation partners with government and key clients and has innovation, sustainability and digital capability at the core of its work. The Risk and Assurance function plays a central role in supporting safe, well-governed delivery and shaping strategic decision-making. Your new role As Group Risk Manager, you'll lead the development and maintenance of Group and Principal Risks, working closely with executive risk owners to define risks, assess controls and track mitigation. You'll produce clear, insightful reporting for senior committees and the board, manage risk management tools and support users across the business. You'll also maintain risk policies and templates, conduct horizon scanning and provide assurance on bids and contracts. Key responsibilities include: Facilitating Group, Principal and function-owned risk management and reportingProducing high quality risk reports for senior governance forumsManaging the annual deep-dive programme and supporting risk ownersIdentifying emerging risks through structured horizon scanningAdministering risk systems, user access, licensing and supplier relationshipsMaintaining risk policies, processes and templatesProviding risk assurance and practical feedback on bids and contractsOverseeing key controls and evaluating their effectiveness What you'll need to succeed You'll have strong experience supporting senior leaders in risk management, with excellent communication and facilitation skills. You'll be confident in structuring risks, assessing controls and applying recognised techniques.Experience implementing enterprise risk frameworks is essential.Project management skills, QRA experience and relevant qualifications are desirable. What you'll get in return You'll join a collaborative, high-performing team with visibility at the highest levels of the organisation. You'll influence strategic decision-making, shape risk practices and contribute to work that has national impact.Strong hybrid working arrangementCar allowanceBonusCompetitive pension contributions25 days holiday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Company Description We are a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers' businesses - no matter what the future holds. Since 2000, we've been keeping businesses connected. We don't just provide solutions for today but for tomorrow, too. We're always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description Role Purpose: The Technical Account Manager (TAM) owns the technical relationship for a portfolio of managed IT customers. The role exists to bridge the gap between reactive support and commercial account management, ensuring customers receive proactive technical guidance, clear planning, and consistent service quality. As a trusted technical advisor, the TAM understands each customer's real-world environment, identifies risk and improvement opportunities, and helps customers get the best possible value from their managed services. Key Responsibilities Customer Ownership & Relationship Management: Act as the primary technical contact for assigned customers. Build strong, long-term relationships with customer stakeholders at all levels. Take full ownership of the customer's technical landscape, understanding how systems are actually configured and used. Represent the customer internally, ensuring internal teams understand priorities, risks, and expectations. Proactive Technical Management: Carry out regular technical reviews and forward-planning sessions with customers. Deliver structured health checks covering infrastructure, cloud services, security, backup, monitoring, and endpoint management. Identify technical debt, unsupported platforms, and emerging risks, and clearly articulate remediation options. Help customers align their IT environment with best practice, vendor supportability, and security standards. Service Quality & Escalation: Work closely with Service Desk and Engineering teams to ensure excellent day-to-day service delivery. Act as an escalation point for complex or recurring technical issues. Review incident trends and recurring problems, driving permanent fixes rather than short-term workarounds. Technical Planning & Change: Support customers with infrastructure changes, upgrades, and cloud adoption. Provide technical input into solution design, change planning, and project delivery. Commercial Awareness (Non-Sales): Identify genuine opportunities for improvement, optimisation, or additional services based on customer need. Work collaboratively with Account Managers and Sales teams, providing technical insight and credibility. Support customers in optimising service consumption, licensing, and support models. Clearly explain the value, risks, and impact of technical recommendations in a way customers understand. Documentation & Governance: Maintain accurate technical documentation, diagrams, and configuration records. Ensure clarity around what is in scope, out of scope, supported, and unsupported. Contribute to internal reporting on customer health, risk, and engagement. Qualifications Technical Experience: Strong background in managed IT services, ideally from a senior service desk, engineering, or technical escalation role. Solid experience with Microsoft 365, Azure AD / Entra ID, Intune, and cloud services. Good understanding of security posture, identity models, backup, monitoring, and endpoint management. Experience supporting SME to mid-market customer environments. Professional Skills: Confident, professional communicator with excellent customer-facing skills. Ability to translate complex technical issues into clear, practical advice. Highly organised, able to manage multiple customer relationships effectively. Calm, methodical approach to problem solving and escalation. Desirable: Previous experience as a Technical Account Manager, Service Delivery Manager, or similar role. Experience working alongside sales or account management teams. Exposure to regulated or security-focused environments. Qualifications (Desirable): Microsoft certifications (Microsoft 365, Azure, Security). ITIL Foundation or equivalent service management experience. Relevant technical certifications (networking, security, backup, cloud).
May 15, 2026
Full time
Company Description We are a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers' businesses - no matter what the future holds. Since 2000, we've been keeping businesses connected. We don't just provide solutions for today but for tomorrow, too. We're always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description Role Purpose: The Technical Account Manager (TAM) owns the technical relationship for a portfolio of managed IT customers. The role exists to bridge the gap between reactive support and commercial account management, ensuring customers receive proactive technical guidance, clear planning, and consistent service quality. As a trusted technical advisor, the TAM understands each customer's real-world environment, identifies risk and improvement opportunities, and helps customers get the best possible value from their managed services. Key Responsibilities Customer Ownership & Relationship Management: Act as the primary technical contact for assigned customers. Build strong, long-term relationships with customer stakeholders at all levels. Take full ownership of the customer's technical landscape, understanding how systems are actually configured and used. Represent the customer internally, ensuring internal teams understand priorities, risks, and expectations. Proactive Technical Management: Carry out regular technical reviews and forward-planning sessions with customers. Deliver structured health checks covering infrastructure, cloud services, security, backup, monitoring, and endpoint management. Identify technical debt, unsupported platforms, and emerging risks, and clearly articulate remediation options. Help customers align their IT environment with best practice, vendor supportability, and security standards. Service Quality & Escalation: Work closely with Service Desk and Engineering teams to ensure excellent day-to-day service delivery. Act as an escalation point for complex or recurring technical issues. Review incident trends and recurring problems, driving permanent fixes rather than short-term workarounds. Technical Planning & Change: Support customers with infrastructure changes, upgrades, and cloud adoption. Provide technical input into solution design, change planning, and project delivery. Commercial Awareness (Non-Sales): Identify genuine opportunities for improvement, optimisation, or additional services based on customer need. Work collaboratively with Account Managers and Sales teams, providing technical insight and credibility. Support customers in optimising service consumption, licensing, and support models. Clearly explain the value, risks, and impact of technical recommendations in a way customers understand. Documentation & Governance: Maintain accurate technical documentation, diagrams, and configuration records. Ensure clarity around what is in scope, out of scope, supported, and unsupported. Contribute to internal reporting on customer health, risk, and engagement. Qualifications Technical Experience: Strong background in managed IT services, ideally from a senior service desk, engineering, or technical escalation role. Solid experience with Microsoft 365, Azure AD / Entra ID, Intune, and cloud services. Good understanding of security posture, identity models, backup, monitoring, and endpoint management. Experience supporting SME to mid-market customer environments. Professional Skills: Confident, professional communicator with excellent customer-facing skills. Ability to translate complex technical issues into clear, practical advice. Highly organised, able to manage multiple customer relationships effectively. Calm, methodical approach to problem solving and escalation. Desirable: Previous experience as a Technical Account Manager, Service Delivery Manager, or similar role. Experience working alongside sales or account management teams. Exposure to regulated or security-focused environments. Qualifications (Desirable): Microsoft certifications (Microsoft 365, Azure, Security). ITIL Foundation or equivalent service management experience. Relevant technical certifications (networking, security, backup, cloud).
Job Opportunity: Property Manager Location: Central London Salary: 32,000 - 35,000 per annum + Performance-Related Bonus Contract Type: Permanent Working Pattern: Full Time Join Our Dynamic Team! Are you ready to take your property management career to the next level? Our client, a vibrant private property investment firm based in Central London, is on the lookout for a dedicated Property Manager to oversee a key portion of their growing portfolio. This is not your typical role; it's a unique opportunity to thrive in a fast-paced, entrepreneurial environment where your efforts directly impact the success of the business! About Us: We are more than just a property firm; we are trailblazers in the investment and development sector. Unlike traditional agencies, we own our assets, which include high-yield buy-to-lets and residential developments. Our dynamic, agile team thrives on a meritocratic culture and is driven by innovation. What You'll Do: As a Property Portfolio Manager, you will: Lead Asset Maintenance: Oversee both reactive and planned maintenance to meet our high internal standards. Ensure Compliance & Manage Risks: Take full accountability for portfolio compliance, including all safety and licensing regulations. Manage Tenancies: Handle the end-to-end tenancy lifecycle, including drafting bespoke agreements and coordinating with legal counsel. Negotiate with Contractors: Maintain relationships with a vetted panel of contractors to ensure cost efficiency and quality service. Optimise Lettings: Work closely with various parties to minimise void periods and maximise rental yields. Strategic Reporting: Provide regular updates to the management team on portfolio performance and upcoming capital expenditures. What We're Looking For: We seek a highly organised and resilient individual with: Experience: Property Management experience is required. Technical Knowledge: Familiarity with UK lettings and property management processes, particularly compliance requirements. Drive: A proactive "problem solver" mindset with the ability to handle cases independently. Communication Skills: Professionalism is key as you represent the firm to tenants, legal partners, and contractors. What We Offer: Bonus Structure: Transparent, KPI-driven bonuses based on compliance and void management targets. Professional Growth: Direct mentorship from the firm's partners with clear pathways to senior positions. Collaborative Environment: Work in a modern office culture alongside driven professionals. Ready to Apply? If you're excited about this opportunity, we want to hear from you! Please submit your CV along with a brief cover letter outlining your experience in managing London portfolios and your motivation for transitioning into the investment sector. Join us in shaping the future of property management! Job Types: Full-time, Permanent Benefits: Company events, Work from home options Embrace the challenge and take the next step in your career! We can't wait to meet you! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 14, 2026
Full time
Job Opportunity: Property Manager Location: Central London Salary: 32,000 - 35,000 per annum + Performance-Related Bonus Contract Type: Permanent Working Pattern: Full Time Join Our Dynamic Team! Are you ready to take your property management career to the next level? Our client, a vibrant private property investment firm based in Central London, is on the lookout for a dedicated Property Manager to oversee a key portion of their growing portfolio. This is not your typical role; it's a unique opportunity to thrive in a fast-paced, entrepreneurial environment where your efforts directly impact the success of the business! About Us: We are more than just a property firm; we are trailblazers in the investment and development sector. Unlike traditional agencies, we own our assets, which include high-yield buy-to-lets and residential developments. Our dynamic, agile team thrives on a meritocratic culture and is driven by innovation. What You'll Do: As a Property Portfolio Manager, you will: Lead Asset Maintenance: Oversee both reactive and planned maintenance to meet our high internal standards. Ensure Compliance & Manage Risks: Take full accountability for portfolio compliance, including all safety and licensing regulations. Manage Tenancies: Handle the end-to-end tenancy lifecycle, including drafting bespoke agreements and coordinating with legal counsel. Negotiate with Contractors: Maintain relationships with a vetted panel of contractors to ensure cost efficiency and quality service. Optimise Lettings: Work closely with various parties to minimise void periods and maximise rental yields. Strategic Reporting: Provide regular updates to the management team on portfolio performance and upcoming capital expenditures. What We're Looking For: We seek a highly organised and resilient individual with: Experience: Property Management experience is required. Technical Knowledge: Familiarity with UK lettings and property management processes, particularly compliance requirements. Drive: A proactive "problem solver" mindset with the ability to handle cases independently. Communication Skills: Professionalism is key as you represent the firm to tenants, legal partners, and contractors. What We Offer: Bonus Structure: Transparent, KPI-driven bonuses based on compliance and void management targets. Professional Growth: Direct mentorship from the firm's partners with clear pathways to senior positions. Collaborative Environment: Work in a modern office culture alongside driven professionals. Ready to Apply? If you're excited about this opportunity, we want to hear from you! Please submit your CV along with a brief cover letter outlining your experience in managing London portfolios and your motivation for transitioning into the investment sector. Join us in shaping the future of property management! Job Types: Full-time, Permanent Benefits: Company events, Work from home options Embrace the challenge and take the next step in your career! We can't wait to meet you! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Are you excited at the prospect of growing an established and successful national charity? If so, we would love to hear from you! HENRY is an innovative, award-winning and ambitious charity delivering life-changing impact for children and families from disadvantaged backgrounds. We are passionate about babies and children having the best start in life. As Business Development Manager, you will join HENRY s Business Development team, strengthen HENRY's business offer and manage commissioner relationships through expert contract management. This role will oversee the full lifecycle of contracts and licences, building clear business offers for local areas. You will ensure compliance with all contractual obligations, whilst reducing risk and driving renewals. This role will bring clarity, consistency and accountability to HENRY's contract management processes. You will build and strengthen relationships with commissioners and partners, manage contract negotiations and renewals confidently, ensuring HENRY delivers effectively to families. Benefits package: 30 days annual leave per year plus bank holidays (pro-ratad to 18 days plus bank holidays) Enhanced charity sick pay and parental leave Access to a pension scheme with a matched employer contribution of up to 6% Hybrid working with flexible start and end times between 8am and 6pm Employee Assistance Programme, giving free and confidential access to a variety of wellbeing support services Opportunity for pay progression through annual performance related increments Closing date: 9am Friday 29th May Interviews: Wednesday 9th June at our Eynsham office Permanent and part-time 0.6fte (22.5 hours a week) Salary: Full-time equivalent £35,603.82, pro-rated to £21,362.29 Please use the Apply button at the bottom of this page to apply. This role requires a DBS check. Overview of role: Business Development Manager The team: You will join our Business Development team, supporting income growth and contract compliance, to enable the scale of our charitable work with families and professionals across the UK. The Business Development Manager is line managed by the CEO who carries overall responsibility for income generation. You will also work closely with our full time Business Development Manager, Family Support and Training teams. Work base and travel: Hybrid, with a minimum of 1-2 days a month at National Support Office (NSO) in Eynsham, Oxfordshire, with occasional additional travel expected to meet colleagues in local teams . Hours: This is a part-time role of 22.5 hours per week. Employees can take advantage of our flexitime hours, choosing when to work their hours between 8am 6pm each day. Job Purpose : The Business Development Manager will play a key role in strengthening HENRY s business offer for local areas to meet the needs of babies, children and families. The Business Development Manager will build and strengthen relationships with local commissioners and partners, bringing clarity, consistency and accountability to contract management processes. This role is part of ensuring that HENRY s contract negotiations and renewals with local commissioners are managed confidently and effectively to deliver HENRY effectively to local families. Success in this role will be measured by strengthened commissioner relationships, reduced contract risk, increased renewals and improved organisational confidence in contract management. Key Responsibilities This role holds responsibility for: Building a clear business offer for localities wanting to deliver HENRY Contract Development, management and compliance Organisational support and alignment Attitudes, behaviour and values 1. Business Offer development for HENRY With colleagues in Business Development, ensure HENRY has a clear, costed and attractive offer for localities wanting to deliver HENRY in partnership. Lead an annual review of costs and prices of our training, programmes and licensing to remain cost-effective, competitive and value for money. As part of Business Development team, work with team members and Finance to ensure timely and clear understanding of income through license fees, training commissions and resource sales. Remain abreast of the needs of commissioners to ensure HENRY remains agile and relevant in its offer in supporting babies, children and families lead healthy, happy lives . Work with colleagues in Development to help plan training and development needs as appropriate. 2. Contract Development, Management and Compliance Oversee the full lifecycle of contracts and licenses, from drafting and negotiation to execution and renewal in line with legal, regulatory and organisational policies. Take responsibility for establishing contracts when a new local area is onboarded, working closely with the other Business Development Manager and CEO. Ensure data sharing agreements are in place, reviewed and adhered to, working closely with the data protection leads. Manage ongoing relationships, additional services (such as training commissions) and renewal discussions with existing HENRY areas, monitoring compliance with contractual obligations and taking appropriate action where commitments are not being met. Collaborate with local Service Managers and National Family Support Lead in direct delivery areas to manage commissioner relationships and ensure service commitments are met and proactively identifying opportunities for contract extensions or expanded services. Review and analyse contracts to identify risks, opportunities and improvements. Work with colleagues in Family Support and Data and Evaluation Team to ensure reporting is timely, accurate and aligned with contractual obligations. 3. Organisational Support and Alignment Maintain organised and accessible records of all contracts, amendments and key dates. Provide guidance, advice and training to staff on contract-related issues, interpretation and compliance, promoting consistent and confident practice across HENRY. Work closely with Finance, Training and Development teams to ensure contracts align with budgetary and service delivery requirements. Contribute to the development of organisational policies and procedures relating to contract management. 4. Attitudes, behaviour and values Build respectful relationships, understanding the impact of your behaviour on others and being willing to adapt it when necessary. Work effectively as a member of the team by consulting and sharing information with colleagues, managing your time to meet deadlines and preparing for meetings. Maintain clear and accurate records. Communicate effectively with partners and stakeholders at all levels. Comply with all organisational policies and procedures. Model HENRY values. Support own development through on-going reading, research and supervision . Person specification Qualifications Essential: Relevant degree or proven experience Experience Essential: Experience in contract management, including drafting, negotiation, and compliance monitoring ideally with experience of local authority commissioning Experience in Business Development. This might be from industry, fundraising or social enterprise Proven ability to build and maintain effective relationships with commissioners, partners, and internal stakeholders Desirable: Experience of service development and/or delivery within health, social, education settings Experience supporting senior staff in contractual or partnership discussions Knowledge Essential: Awareness of contract law and familiarity with legal and regulatory frameworks relevant to service delivery Costing and pricing for business development Desirable: Knowledge of safeguarding, data protection, and other relevant compliance frameworks Skills and attitudes Essential: Strong organisational skills with the ability to manage multiple contracts and deadlines Analytical skills to assess risks and opportunities within contracts Excellent communication, negotiation, and influencing skills High level of attention to detail and accuracy in documentation and record-keeping Proactive, with the ability to anticipate issues and propose solutions Confident decision-maker with sound judgement and integrity Collaborative and approachable, able to support colleagues across different functions Resilient and adaptable in managing complex negotiations and competing priorities Committed to HENRY's mission and values, with a focus on achieving positive outcomes for families Confidence with digital and technology in day to day work
May 14, 2026
Full time
Are you excited at the prospect of growing an established and successful national charity? If so, we would love to hear from you! HENRY is an innovative, award-winning and ambitious charity delivering life-changing impact for children and families from disadvantaged backgrounds. We are passionate about babies and children having the best start in life. As Business Development Manager, you will join HENRY s Business Development team, strengthen HENRY's business offer and manage commissioner relationships through expert contract management. This role will oversee the full lifecycle of contracts and licences, building clear business offers for local areas. You will ensure compliance with all contractual obligations, whilst reducing risk and driving renewals. This role will bring clarity, consistency and accountability to HENRY's contract management processes. You will build and strengthen relationships with commissioners and partners, manage contract negotiations and renewals confidently, ensuring HENRY delivers effectively to families. Benefits package: 30 days annual leave per year plus bank holidays (pro-ratad to 18 days plus bank holidays) Enhanced charity sick pay and parental leave Access to a pension scheme with a matched employer contribution of up to 6% Hybrid working with flexible start and end times between 8am and 6pm Employee Assistance Programme, giving free and confidential access to a variety of wellbeing support services Opportunity for pay progression through annual performance related increments Closing date: 9am Friday 29th May Interviews: Wednesday 9th June at our Eynsham office Permanent and part-time 0.6fte (22.5 hours a week) Salary: Full-time equivalent £35,603.82, pro-rated to £21,362.29 Please use the Apply button at the bottom of this page to apply. This role requires a DBS check. Overview of role: Business Development Manager The team: You will join our Business Development team, supporting income growth and contract compliance, to enable the scale of our charitable work with families and professionals across the UK. The Business Development Manager is line managed by the CEO who carries overall responsibility for income generation. You will also work closely with our full time Business Development Manager, Family Support and Training teams. Work base and travel: Hybrid, with a minimum of 1-2 days a month at National Support Office (NSO) in Eynsham, Oxfordshire, with occasional additional travel expected to meet colleagues in local teams . Hours: This is a part-time role of 22.5 hours per week. Employees can take advantage of our flexitime hours, choosing when to work their hours between 8am 6pm each day. Job Purpose : The Business Development Manager will play a key role in strengthening HENRY s business offer for local areas to meet the needs of babies, children and families. The Business Development Manager will build and strengthen relationships with local commissioners and partners, bringing clarity, consistency and accountability to contract management processes. This role is part of ensuring that HENRY s contract negotiations and renewals with local commissioners are managed confidently and effectively to deliver HENRY effectively to local families. Success in this role will be measured by strengthened commissioner relationships, reduced contract risk, increased renewals and improved organisational confidence in contract management. Key Responsibilities This role holds responsibility for: Building a clear business offer for localities wanting to deliver HENRY Contract Development, management and compliance Organisational support and alignment Attitudes, behaviour and values 1. Business Offer development for HENRY With colleagues in Business Development, ensure HENRY has a clear, costed and attractive offer for localities wanting to deliver HENRY in partnership. Lead an annual review of costs and prices of our training, programmes and licensing to remain cost-effective, competitive and value for money. As part of Business Development team, work with team members and Finance to ensure timely and clear understanding of income through license fees, training commissions and resource sales. Remain abreast of the needs of commissioners to ensure HENRY remains agile and relevant in its offer in supporting babies, children and families lead healthy, happy lives . Work with colleagues in Development to help plan training and development needs as appropriate. 2. Contract Development, Management and Compliance Oversee the full lifecycle of contracts and licenses, from drafting and negotiation to execution and renewal in line with legal, regulatory and organisational policies. Take responsibility for establishing contracts when a new local area is onboarded, working closely with the other Business Development Manager and CEO. Ensure data sharing agreements are in place, reviewed and adhered to, working closely with the data protection leads. Manage ongoing relationships, additional services (such as training commissions) and renewal discussions with existing HENRY areas, monitoring compliance with contractual obligations and taking appropriate action where commitments are not being met. Collaborate with local Service Managers and National Family Support Lead in direct delivery areas to manage commissioner relationships and ensure service commitments are met and proactively identifying opportunities for contract extensions or expanded services. Review and analyse contracts to identify risks, opportunities and improvements. Work with colleagues in Family Support and Data and Evaluation Team to ensure reporting is timely, accurate and aligned with contractual obligations. 3. Organisational Support and Alignment Maintain organised and accessible records of all contracts, amendments and key dates. Provide guidance, advice and training to staff on contract-related issues, interpretation and compliance, promoting consistent and confident practice across HENRY. Work closely with Finance, Training and Development teams to ensure contracts align with budgetary and service delivery requirements. Contribute to the development of organisational policies and procedures relating to contract management. 4. Attitudes, behaviour and values Build respectful relationships, understanding the impact of your behaviour on others and being willing to adapt it when necessary. Work effectively as a member of the team by consulting and sharing information with colleagues, managing your time to meet deadlines and preparing for meetings. Maintain clear and accurate records. Communicate effectively with partners and stakeholders at all levels. Comply with all organisational policies and procedures. Model HENRY values. Support own development through on-going reading, research and supervision . Person specification Qualifications Essential: Relevant degree or proven experience Experience Essential: Experience in contract management, including drafting, negotiation, and compliance monitoring ideally with experience of local authority commissioning Experience in Business Development. This might be from industry, fundraising or social enterprise Proven ability to build and maintain effective relationships with commissioners, partners, and internal stakeholders Desirable: Experience of service development and/or delivery within health, social, education settings Experience supporting senior staff in contractual or partnership discussions Knowledge Essential: Awareness of contract law and familiarity with legal and regulatory frameworks relevant to service delivery Costing and pricing for business development Desirable: Knowledge of safeguarding, data protection, and other relevant compliance frameworks Skills and attitudes Essential: Strong organisational skills with the ability to manage multiple contracts and deadlines Analytical skills to assess risks and opportunities within contracts Excellent communication, negotiation, and influencing skills High level of attention to detail and accuracy in documentation and record-keeping Proactive, with the ability to anticipate issues and propose solutions Confident decision-maker with sound judgement and integrity Collaborative and approachable, able to support colleagues across different functions Resilient and adaptable in managing complex negotiations and competing priorities Committed to HENRY's mission and values, with a focus on achieving positive outcomes for families Confidence with digital and technology in day to day work
Hays Construction and Property
Loughborough, Leicestershire
Housing Standards Team Leader (Temporary Contract)Location: Hybrid - 2 days in office, 3 days remote Contract: 3-6 months (PAYE or Umbrella) Hours: Full-time, 5 days per week Rate: 28 per hour Team Size: Managing 6 officersAbout the RoleWe are seeking an experienced Housing Standards Team Leader to join our Private Sector Residential Standards team within the Local Authority on a temporary basis. This is an opportunity to lead a high-performing service that ensures safe, legally compliant, and well-managed homes across the private rented sector.You will oversee a team responsible for property disrepair investigations, enforcement activities, tenancy and landlord compliance, HMO regulation, licensing processes, and proactive work aligned with the Renters' Rights Act and other relevant legislation.This position is ideal for someone who has previously led a housing standards or environmental health function and can step into a fast-paced operational leadership role with confidence.Key Responsibilities Lead, supervise, and support a team of 6-10 Housing Standards Officers. Oversee complex casework relating to: Property disrepair Private sector housing enforcement Tenancy management issues HMO inspection and compliance Licensing schemes and enforcement Ensure timely and robust investigations and enforcement under relevant housing legislation. Provide expert advice on the Housing Health and Safety Rating System (HHSRS) and ensure consistent application across the team. Monitor workload, performance, and service delivery standards. Support the implementation of policies relating to the Renters' Rights Act and other emerging regulatory requirements. Represent the service in internal meetings, multi-agency work, or legal proceedings where required. Essential Requirements HHSRS qualification (mandatory). Demonstrable experience working within private sector housing standards. Previous experience as a Team Leader, Senior Officer, or Manager within a housing enforcement or environmental health team. Strong understanding of legislation including: Housing Act 2004 Renters' Rights Act HMO licensing requirements Landlord and tenant regulations Excellent organisational and people-management skills. Ability to manage complex enforcement cases and support officers in decision-making. What We Offer Competitive pay at 28 per Umbrella or PAYE equivalent Flexible hybrid working (2 days in office). The opportunity to lead a respected housing standards service and contribute to safe, high-quality homes in the private rented sector. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 14, 2026
Seasonal
Housing Standards Team Leader (Temporary Contract)Location: Hybrid - 2 days in office, 3 days remote Contract: 3-6 months (PAYE or Umbrella) Hours: Full-time, 5 days per week Rate: 28 per hour Team Size: Managing 6 officersAbout the RoleWe are seeking an experienced Housing Standards Team Leader to join our Private Sector Residential Standards team within the Local Authority on a temporary basis. This is an opportunity to lead a high-performing service that ensures safe, legally compliant, and well-managed homes across the private rented sector.You will oversee a team responsible for property disrepair investigations, enforcement activities, tenancy and landlord compliance, HMO regulation, licensing processes, and proactive work aligned with the Renters' Rights Act and other relevant legislation.This position is ideal for someone who has previously led a housing standards or environmental health function and can step into a fast-paced operational leadership role with confidence.Key Responsibilities Lead, supervise, and support a team of 6-10 Housing Standards Officers. Oversee complex casework relating to: Property disrepair Private sector housing enforcement Tenancy management issues HMO inspection and compliance Licensing schemes and enforcement Ensure timely and robust investigations and enforcement under relevant housing legislation. Provide expert advice on the Housing Health and Safety Rating System (HHSRS) and ensure consistent application across the team. Monitor workload, performance, and service delivery standards. Support the implementation of policies relating to the Renters' Rights Act and other emerging regulatory requirements. Represent the service in internal meetings, multi-agency work, or legal proceedings where required. Essential Requirements HHSRS qualification (mandatory). Demonstrable experience working within private sector housing standards. Previous experience as a Team Leader, Senior Officer, or Manager within a housing enforcement or environmental health team. Strong understanding of legislation including: Housing Act 2004 Renters' Rights Act HMO licensing requirements Landlord and tenant regulations Excellent organisational and people-management skills. Ability to manage complex enforcement cases and support officers in decision-making. What We Offer Competitive pay at 28 per Umbrella or PAYE equivalent Flexible hybrid working (2 days in office). The opportunity to lead a respected housing standards service and contribute to safe, high-quality homes in the private rented sector. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Financial Controller up to £55K - Tamworth Your new company I'm excited to represent a fast-paced licensed pop culture business operating across e-commerce, marketplaces, retail and wholesale channels.Working with some of the world's biggest entertainment brands and manage a large multi-channel operation across platforms including Shopify, Amazon and major retail partners.As the business continues to grow, they are now looking for a hands-on Financial Controller to strengthen the finance function and take ownership of operational finance, reporting and financial control processes. Your new role This is a key role within the finance team, you will be responsible for ensuring accurate financial reporting, strong financial controls and reliable operational finance processes across the business.The role will involve taking ownership of management accounts, VAT reporting, income reconciliations, royalty reporting support and finance process improvements within a fast-moving ecommerce and retail environment.You will work closely with the Head of Finance and wider leadership team to support the continued growth and operational stability of the business.Are you someone who is commercially minded, detail-focused and operationally strong?This role would suit a proactive person who enjoys taking ownership, enjoys autonomy and improving processes and helping bring structure and control to a growing business environment. Key Responsibilities You will: Prepare monthly management accounts and supporting analysis Maintain accurate VAT accounting and reporting processesManage and reconcile high-volume income data across multiple sales channelsSupport quarterly royalty reporting and related financial analysisOversee balance sheet reconciliations and month-end processesMonitor cash flow and assist with forecastingImprove finance systems, controls and reporting accuracySupport audit preparation and statutory reporting requirementsWork closely with operational teams to improve financial visibility and controlsAssist with budgeting and financial planning processesSupport the development and management of the finance teamIdentify process improvement opportunities across finance operations What you'll need to succeed Fully qualified accountant (ACCA, CIMA or ACA)Previous experience within a Financial Controller, Senior Finance Manager or similar roleStrong management accounts experienceExcellent reconciliation and analytical skillsExperience managing large volumes of financial dataStrong understanding of VAT and financial controlsConfident working within fast-paced commercial environmentsStrong Excel and finance systems experienceOrganised, hands-on and commercially awareAble to manage priorities and work under pressureDesirable Experience E-commerce, retail or marketplace finance experience Experience with Amazon, Shopify or multi-channel retail environments Royalty accounting or licensing industry experience Experience improving finance processes and systems What you'll get in return 20 days annual leave plus bank holidays Bonus Career progression plus other benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 14, 2026
Full time
Financial Controller up to £55K - Tamworth Your new company I'm excited to represent a fast-paced licensed pop culture business operating across e-commerce, marketplaces, retail and wholesale channels.Working with some of the world's biggest entertainment brands and manage a large multi-channel operation across platforms including Shopify, Amazon and major retail partners.As the business continues to grow, they are now looking for a hands-on Financial Controller to strengthen the finance function and take ownership of operational finance, reporting and financial control processes. Your new role This is a key role within the finance team, you will be responsible for ensuring accurate financial reporting, strong financial controls and reliable operational finance processes across the business.The role will involve taking ownership of management accounts, VAT reporting, income reconciliations, royalty reporting support and finance process improvements within a fast-moving ecommerce and retail environment.You will work closely with the Head of Finance and wider leadership team to support the continued growth and operational stability of the business.Are you someone who is commercially minded, detail-focused and operationally strong?This role would suit a proactive person who enjoys taking ownership, enjoys autonomy and improving processes and helping bring structure and control to a growing business environment. Key Responsibilities You will: Prepare monthly management accounts and supporting analysis Maintain accurate VAT accounting and reporting processesManage and reconcile high-volume income data across multiple sales channelsSupport quarterly royalty reporting and related financial analysisOversee balance sheet reconciliations and month-end processesMonitor cash flow and assist with forecastingImprove finance systems, controls and reporting accuracySupport audit preparation and statutory reporting requirementsWork closely with operational teams to improve financial visibility and controlsAssist with budgeting and financial planning processesSupport the development and management of the finance teamIdentify process improvement opportunities across finance operations What you'll need to succeed Fully qualified accountant (ACCA, CIMA or ACA)Previous experience within a Financial Controller, Senior Finance Manager or similar roleStrong management accounts experienceExcellent reconciliation and analytical skillsExperience managing large volumes of financial dataStrong understanding of VAT and financial controlsConfident working within fast-paced commercial environmentsStrong Excel and finance systems experienceOrganised, hands-on and commercially awareAble to manage priorities and work under pressureDesirable Experience E-commerce, retail or marketplace finance experience Experience with Amazon, Shopify or multi-channel retail environments Royalty accounting or licensing industry experience Experience improving finance processes and systems What you'll get in return 20 days annual leave plus bank holidays Bonus Career progression plus other benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Role Overview We are seeking a commercially astute and results-driven Business Development Manager to support the development and execution of international growth opportunities across out-licensing, tenders, and strategic partnerships. This role combines hands-on deal execution with ownership of pipeline strategy, requiring someone who can both generate opportunities and convert them into revenue. You will play a critical role in expanding our international footprint, working closely with senior leadership and cross-functional teams to deliver sustainable growth. This is suited to someone who thrives in a target-driven environment, brings strong commercial judgement, and can balance relationship management with structured deal execution. Key Responsibilities Identify and develop, and execute new revenue opportunities across international markets Lead out-licensing and distribution partnership discussions from origination through to deal completion Identify and manage tender opportunities, ensuring competitive and compliant submissions Drive deals forward from initial engagement through to execution Own and manage a robust commercial pipeline, with clear forecasting and revenue visibility Drive deals through the full lifecycle, including commercial structuring and negotiation Build and maintain senior stakeholder relationships with international partners Collaborate with internal teams (Regulatory, QA, Supply Chain, Finance) to ensure execution readiness Monitor market trends, competitor activity, and new market entry opportunities Contribute to international market strategy and prioritisation What Success Looks Like Delivery of monthly and annual revenue targets Strong pipeline coverage with high-quality, convertible opportunities Successful execution of strategic deals and partnerships Consistent conversion of tenders into revenue streams Efficient deal progression with minimal delays or execution risks Contribution to longer-term international growth strategy Experience 2 5 years experience in business development, sales, or commercial roles Experience in deal ownership, pipeline management, and revenue delivery Exposure to international markets, partnerships, or tenders preferred Experience in pharmaceuticals, healthcare, or regulated industries advantageous (not essential for high-calibre commercial profiles) Profile & Behaviours Commercially driven with strong focus on revenue and outcomes High ownership mindset takes accountability for pipeline and results Resilient and persistent able to navigate complex, long-cycle deals Structured and analytical strong pipeline management and forecasting discipline Relationship-led but results-focused Able to operate at both strategic and execution levels Key Skills (Non-Negotiable) Proven revenue generation and commercial delivery Strong negotiation and influencing skills Pipeline management and forecasting Stakeholder management (internal and external) Execution focus with attention to detail Desirable Experience in pharma out-licensing, distribution, or tenders Exposure to international regulatory/commercial frameworks Track record of closing complex, multi-stakeholder deals
May 13, 2026
Full time
Role Overview We are seeking a commercially astute and results-driven Business Development Manager to support the development and execution of international growth opportunities across out-licensing, tenders, and strategic partnerships. This role combines hands-on deal execution with ownership of pipeline strategy, requiring someone who can both generate opportunities and convert them into revenue. You will play a critical role in expanding our international footprint, working closely with senior leadership and cross-functional teams to deliver sustainable growth. This is suited to someone who thrives in a target-driven environment, brings strong commercial judgement, and can balance relationship management with structured deal execution. Key Responsibilities Identify and develop, and execute new revenue opportunities across international markets Lead out-licensing and distribution partnership discussions from origination through to deal completion Identify and manage tender opportunities, ensuring competitive and compliant submissions Drive deals forward from initial engagement through to execution Own and manage a robust commercial pipeline, with clear forecasting and revenue visibility Drive deals through the full lifecycle, including commercial structuring and negotiation Build and maintain senior stakeholder relationships with international partners Collaborate with internal teams (Regulatory, QA, Supply Chain, Finance) to ensure execution readiness Monitor market trends, competitor activity, and new market entry opportunities Contribute to international market strategy and prioritisation What Success Looks Like Delivery of monthly and annual revenue targets Strong pipeline coverage with high-quality, convertible opportunities Successful execution of strategic deals and partnerships Consistent conversion of tenders into revenue streams Efficient deal progression with minimal delays or execution risks Contribution to longer-term international growth strategy Experience 2 5 years experience in business development, sales, or commercial roles Experience in deal ownership, pipeline management, and revenue delivery Exposure to international markets, partnerships, or tenders preferred Experience in pharmaceuticals, healthcare, or regulated industries advantageous (not essential for high-calibre commercial profiles) Profile & Behaviours Commercially driven with strong focus on revenue and outcomes High ownership mindset takes accountability for pipeline and results Resilient and persistent able to navigate complex, long-cycle deals Structured and analytical strong pipeline management and forecasting discipline Relationship-led but results-focused Able to operate at both strategic and execution levels Key Skills (Non-Negotiable) Proven revenue generation and commercial delivery Strong negotiation and influencing skills Pipeline management and forecasting Stakeholder management (internal and external) Execution focus with attention to detail Desirable Experience in pharma out-licensing, distribution, or tenders Exposure to international regulatory/commercial frameworks Track record of closing complex, multi-stakeholder deals
