Head of Quality

HEAD OF QUALITY
CREWE
UP TO 80,000 + RAPIDLY GROWING BUSINESS

THE OPPORTUNITY
Due to continue growth, and ambitions to exceed 250 million turnover within 4 years, my client have an exciting opportunity for a Head of Quality to take ownership of customer quality, internal quality, quality compliance and customer service.

You will spearhead not only process change, but a new cultural expectation around quality for customers. The business is well established, having been in the market over 40 years they are a recognised industry leader scaling rapidly thanks to international markets. They are due to double their revenue this year to circa 70 million turnover, with the aim to hit 250 million in 4 years.

If you are an experienced Quality Manager, Head of Quality, Quality Lead, Head of Quality & Customer Experience, Head of Quality & Customer Service or working in a similar role within manufacturing and have a passion for getting it right first time and continuous improvement, this opportunity is not to be missed!

THE ROLE

• Own the end to end customer journey and service quality
• Leading on the analysis of customer feedback and complains to identify improvements
• Establish KPIs to be implemented to benchmark quality and regularly reporting on them
• Implementing internal quality standards across customer service, manufacturing and logistics
• Driving a true right-first-time culture across departments
• Reviewing existing processes, identifying require changes and improvements and implementing where needed
• Taking ownership of the QMS
• Leading on internal and external audits, including ISO
• Managing the ISO 9001 compliance across the business
• Leading on customer service to improve responsiveness and process and align the department with quality objectives
• Creating and driving a culture of accountability and leading by example

THE PERSON

• Proven experience in a Quality Manager, Head of Quality, Quality lead, Head of Quality & Customer Experience, Head of Quality & Customer Service or similar role
• Must have experience in a manufacturing and assembly environment and demonstrate strong understanding of quality processes in these areas
• Have experience working on an ERP system
• Previously worked for a 150 million turnover business with an understanding of managing quality in a business of this scale
• Confident to drive a quality around culture as the first solely quality dedicated hire in the business
• Be capable of making an impact across a diverse range of processes

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