Implementation Consultant

Job Title: Implementation Consultant (Configuration) - Level 3
Reports To: Implementation Manager

• Gather and analyse client requirements and operational processes and translate them into suitable system solutions.
• Manage system configuration activities while maintaining high quality standards.
• Deliver calculation automation solutions.
• Identify project risks and issues and implement appropriate mitigation actions.
• Lead client implementation projects and ensure successful delivery.
• Deliver internal and external system training and produce supporting documentation.
• Troubleshoot and resolve client queries and system related issues.
• Support Project Managers and Implementation Consultants through efficient completion of project tasks.
• Mentor and guide Implementation Consultants and Analysts.
• Promote best practices across the team and contribute to continuous improvement initiatives.
• Ensure internal procedures are followed and all documentation is completed for project and quality checkpoints.

• Engage with clients during the implementation lifecycle to understand their systems, processes, data, and requirements, and recommend appropriate implementation approaches.
• Conduct system demonstrations for both existing and prospective clients when required.
• Perform project management activities including identifying risks, tracking issues, and ensuring mitigation strategies are implemented.
• Identify, collect, and document scheme or product information.
• Review current business processes and recommend improved operating procedures where necessary.
• Perform system configuration and testing quality assurance tasks including peer review of requirements documentation.
• Support the development of technology platforms by contributing to analysis, design discussions, and specification documentation for new or enhanced system capabilities.
• Assist the sales or procurement process through communication with potential clients.
• Contribute to the development of strategies aimed at improving transition and change processes, services, and standards.
• Provide support to line managers in coordinating and managing team members when required.
• Carry out system configuration checks and validation activities.
• Perform data analysis tasks and verify accuracy of data.

The Implementation Consultant (Configuration) is responsible for supporting the successful delivery of transition and change projects within a structured project environment. The role involves working closely with clients, project managers, analysts, and internal teams to understand requirements, configure systems, and ensure solutions are delivered efficiently and accurately. The consultant will analyse operational processes, translate business requirements into system configurations, and ensure that implementations meet agreed standards and timelines.

A key part of the role is gathering and analysing client requirements and transforming them into practical system solutions. The consultant will perform system configuration activities, support calculation automation, and ensure the quality and accuracy of system setups. They will also be responsible for identifying project risks and issues and supporting the implementation of appropriate mitigation strategies to ensure smooth project delivery.

The role includes leading or supporting implementation projects and maintaining strong communication with stakeholders throughout the implementation lifecycle. This involves participating in client meetings, delivering system demonstrations when required, and ensuring that documentation and training materials are prepared to support both internal teams and clients. The consultant will also assist with troubleshooting technical issues, resolving client queries, and ensuring that system solutions operate effectively once implemented.

Another important responsibility is supporting project management activities, such as tracking tasks, monitoring risks and issues, and ensuring that project milestones are met. The consultant will work collaboratively with other implementation consultants, analysts, and project managers to complete project tasks, maintain quality standards, and ensure internal procedures and documentation requirements are followed. They may also mentor junior team members and provide guidance on best practices to improve team performance and efficiency.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.