Corporate tax manager Your new company Hays are thrilled to be partnering with a local accountancy firm for the role of corporate tax manager. The firm based in Belfast city centre boasts a fantastic client portfolio and is a credible place to build your career. As a Corporate Tax Manager, you will play a crucial role in providing tax expertise and guidance to clients within our clients' accountancy practice. You'll work closely with senior management, ensuring compliance with tax laws and regulations while optimising tax strategies. If you have a strong technical background in corporate tax and excellent communication skills, this is the role for you. Your new role Tax Strategy and Planning : Collaborate with senior management to design and implement effective tax strategies for clients. Provide innovative solutions to minimise tax liabilities while maintaining compliance. Corporate Tax Compliance : Ensure accurate and timely preparation of corporate tax returns. Review tax adjustments and computations. Stay up-to-date with tax regulations and interpret their impact on clients. Client Relationship Management : Build and maintain strong relationships with clients. Understand their business needs and tailor tax advice accordingly. Communicate complex tax matters clearly to clients. Team Leadership and Training : Lead and mentor junior tax professionals. Provide in-house training on tax accounting topics. Foster a collaborative and supportive team environment. Deadline Management : Prioritise workload effectively to meet deadlines. Work well under pressure during peak tax seasons. What you'll need to succeed ACA / CTA Qualified : Hold professional qualifications such as ACA (Chartered Accountant) and/or CTA (Chartered Tax Advisor). Experience : Extensive experience working within an accountancy practice. Strong technical knowledge of corporate tax compliance. Communication Skills : Excellent verbal and written communication skills. Ability to explain complex tax concepts to clients. What you'll get in return Pension Competitive salary Dedicated PDP and career development Staff away days Generous annual leave and public holidays. No weekend working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 15, 2026
Full time
Corporate tax manager Your new company Hays are thrilled to be partnering with a local accountancy firm for the role of corporate tax manager. The firm based in Belfast city centre boasts a fantastic client portfolio and is a credible place to build your career. As a Corporate Tax Manager, you will play a crucial role in providing tax expertise and guidance to clients within our clients' accountancy practice. You'll work closely with senior management, ensuring compliance with tax laws and regulations while optimising tax strategies. If you have a strong technical background in corporate tax and excellent communication skills, this is the role for you. Your new role Tax Strategy and Planning : Collaborate with senior management to design and implement effective tax strategies for clients. Provide innovative solutions to minimise tax liabilities while maintaining compliance. Corporate Tax Compliance : Ensure accurate and timely preparation of corporate tax returns. Review tax adjustments and computations. Stay up-to-date with tax regulations and interpret their impact on clients. Client Relationship Management : Build and maintain strong relationships with clients. Understand their business needs and tailor tax advice accordingly. Communicate complex tax matters clearly to clients. Team Leadership and Training : Lead and mentor junior tax professionals. Provide in-house training on tax accounting topics. Foster a collaborative and supportive team environment. Deadline Management : Prioritise workload effectively to meet deadlines. Work well under pressure during peak tax seasons. What you'll need to succeed ACA / CTA Qualified : Hold professional qualifications such as ACA (Chartered Accountant) and/or CTA (Chartered Tax Advisor). Experience : Extensive experience working within an accountancy practice. Strong technical knowledge of corporate tax compliance. Communication Skills : Excellent verbal and written communication skills. Ability to explain complex tax concepts to clients. What you'll get in return Pension Competitive salary Dedicated PDP and career development Staff away days Generous annual leave and public holidays. No weekend working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Customer Service Advisor Salary: 13.45 per hour (Living Wage Employer) Location: Capgemini, Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed. What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customer service Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure If you're looking for a steppingstone into a career in technology, this could be your next move. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
May 15, 2026
Seasonal
Customer Service Advisor Salary: 13.45 per hour (Living Wage Employer) Location: Capgemini, Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed. What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customer service Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure If you're looking for a steppingstone into a career in technology, this could be your next move. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
HR Specialist page is loaded HR Specialistlocations: Hertfordshire, Hertfordshire, United Kingdom: Unit 6 Ermine Centre, Huntingdon PE29 6WX, Huntingdon, UKtime type: Full timeposted on: Posted 2 Days Agojob requisition id: Role: HR Specialist Location: Welwyn Garden City / Hybrid Contract type: Full time, permanentRiello is now looking for a HR Specialist to be responsible for overseeing all key HR activities, both managerial and administrative. You will deliver a high-quality HR service that supports managers and employees This is a stand alone hybrid role, operating as part of the wider HR team within the UK & Ireland, reporting into the HR Manager. Act as a first point of contact for managers and employees day to day HR matters. Prepare employment contracts, offer letters, and documentation in line with UK employment law. Manage end-to-end employee lifecycle activities, i.e. internal people policies, procedures, leave (personal, maternity, paternity, etc), role changes, contract updates, employee benefits, and best practice. Support recruitment activities such as job description creation, shortlisting, interviewing, and onboarding. Support managers in training and development initiatives. Assist with absence management, including return-to-work processes and monitoring trends. Support in management of end-to-end disciplinary processes, ensuring fairness, compliance, and timely resolution. Monitor trends relating to absence, turnover, recruitment and workforce activity, escalating issues where appropriate. Support HR organisation with more complex or escalated cases as required. Maintain accurate, confidential, and up-to-date employee records in line with GDPR and company standards. Requirements Minimum 3 years working in a HR Specialist, HR Generalist, HR Advisor, or similar HR role Excellent communication skills with the ability to build trust through openness, transparency. Good working knowledge of modern practices and employment law. Strong working knowledge of UK employment law, particularly relating to disciplinary, grievance, TUPE, and redundancy. Experience managing ER cases with minimal supervision. CIPD Level 3 qualified or actively working toward completion. High level of proficiency in the full Microsoft Office suite (Word, Excel, PowerPoint, Outlook). Strong organisational skills with the ability to prioritise and manage multiple cases simultaneously. Confident working autonomously while maintaining alignment with organisational policies and HR best practice. Benefits Very competitive base salary Hybrid working, home and office 25 Days Holiday + bank holidays Holiday purchase scheme Company Pension Life AssuranceRiello UK manufactures a comprehensive range of gas, oil and dual fuel burners for residential, commercial and industrial applications, for single stage, two stage and modulating operation. We also manufacture gas boosters for applications where the mains gas pressure available needs to be increased. Riello is a global leader in the design and manufacture of advanced technologies for heating and cooling in the residential, commercial, industrial and process sectors. The company's strength is the result of its technological innovation capacities and the experience it has acquired over the years, underpinned by the expertise of its technicians, professionals and collaborators. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this to read the Job Applicant's Privacy Notice
May 15, 2026
Full time
HR Specialist page is loaded HR Specialistlocations: Hertfordshire, Hertfordshire, United Kingdom: Unit 6 Ermine Centre, Huntingdon PE29 6WX, Huntingdon, UKtime type: Full timeposted on: Posted 2 Days Agojob requisition id: Role: HR Specialist Location: Welwyn Garden City / Hybrid Contract type: Full time, permanentRiello is now looking for a HR Specialist to be responsible for overseeing all key HR activities, both managerial and administrative. You will deliver a high-quality HR service that supports managers and employees This is a stand alone hybrid role, operating as part of the wider HR team within the UK & Ireland, reporting into the HR Manager. Act as a first point of contact for managers and employees day to day HR matters. Prepare employment contracts, offer letters, and documentation in line with UK employment law. Manage end-to-end employee lifecycle activities, i.e. internal people policies, procedures, leave (personal, maternity, paternity, etc), role changes, contract updates, employee benefits, and best practice. Support recruitment activities such as job description creation, shortlisting, interviewing, and onboarding. Support managers in training and development initiatives. Assist with absence management, including return-to-work processes and monitoring trends. Support in management of end-to-end disciplinary processes, ensuring fairness, compliance, and timely resolution. Monitor trends relating to absence, turnover, recruitment and workforce activity, escalating issues where appropriate. Support HR organisation with more complex or escalated cases as required. Maintain accurate, confidential, and up-to-date employee records in line with GDPR and company standards. Requirements Minimum 3 years working in a HR Specialist, HR Generalist, HR Advisor, or similar HR role Excellent communication skills with the ability to build trust through openness, transparency. Good working knowledge of modern practices and employment law. Strong working knowledge of UK employment law, particularly relating to disciplinary, grievance, TUPE, and redundancy. Experience managing ER cases with minimal supervision. CIPD Level 3 qualified or actively working toward completion. High level of proficiency in the full Microsoft Office suite (Word, Excel, PowerPoint, Outlook). Strong organisational skills with the ability to prioritise and manage multiple cases simultaneously. Confident working autonomously while maintaining alignment with organisational policies and HR best practice. Benefits Very competitive base salary Hybrid working, home and office 25 Days Holiday + bank holidays Holiday purchase scheme Company Pension Life AssuranceRiello UK manufactures a comprehensive range of gas, oil and dual fuel burners for residential, commercial and industrial applications, for single stage, two stage and modulating operation. We also manufacture gas boosters for applications where the mains gas pressure available needs to be increased. Riello is a global leader in the design and manufacture of advanced technologies for heating and cooling in the residential, commercial, industrial and process sectors. The company's strength is the result of its technological innovation capacities and the experience it has acquired over the years, underpinned by the expertise of its technicians, professionals and collaborators. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this to read the Job Applicant's Privacy Notice
Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £27,976.00 annual salary (monthly pay) HYBRID working options - save on commuting costs with only 2 day's in the office each week. We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Watch this video to see what its like to work for TP in Newtownards! Facebook Details Start date: TBC Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 08:00 - 18:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
May 15, 2026
Full time
Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £27,976.00 annual salary (monthly pay) HYBRID working options - save on commuting costs with only 2 day's in the office each week. We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Watch this video to see what its like to work for TP in Newtownards! Facebook Details Start date: TBC Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 08:00 - 18:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £27,976.00 annual salary (monthly pay) HYBRID working options - save on commuting costs with only 2 day's in the office each week. We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Watch this video to see what its like to work for TP in Newtownards! Facebook Details Start date: TBC Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 08:00 - 18:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
May 15, 2026
Full time
Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £27,976.00 annual salary (monthly pay) HYBRID working options - save on commuting costs with only 2 day's in the office each week. We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Watch this video to see what its like to work for TP in Newtownards! Facebook Details Start date: TBC Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 08:00 - 18:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Our client, a leading manufacturer-approved car dealership in South Bristol, is seeking an experienced and professional Vehicle Service Advisor to join their dynamic team. This is an excellent Service Advisor opportunity for a skilled motor trade professional to develop their career within a reputable dealership environment. The successful Service Advisor will be responsible for delivering exceptional customer service, managing service appointments, and maximising upselling opportunities in line with dealership targets. Benefits: Basic salary package of approximately 29,870 per annum, depending on experience Competitive performance-based bonuses, with on-target earnings up to 35,844 annually Additional earnings through the sale of service plans at 25 each Overtime at time and a half 25 days annual holiday allowance plus bank holidays Full in-house and manufacturer-approved training programmes Contributory workplace pension scheme Staff purchase discounts on vehicles and parts Career development opportunities within a manufacturer-owned dealership group Working hours: Monday to Friday, 8:00am-6:00pm, with 1 in 2/3 Saturdays, 8:30am-12:30pm, paid at time and a half Duties: Greet customers professionally within the Service Department and book their vehicles in for repairs or servicing Liaise closely with the workshop team to track progress and ensure timely completion of work Upsell additional products and services, including service plans and warranties Maintain clear communication with customers about vehicle status and work required Take payments for completed work accurately and efficiently as a Service Advisor Advise customers on minor technical issues and warranty procedures Assist in achieving dealership sales and service targets through excellent customer engagement Ensure high levels of customer satisfaction through professional and knowledgeable service Requirements: Proven experience as a Vehicle Service Advisor or in a similar role within the automotive industry Strong customer service and communication skills Ability to build rapport with customers and influence decisions positively Organised with the ability to manage multiple tasks effectively Familiarity with dealer management systems (experience with Kerridge/CDK is advantageous but not essential) A valid UK driving licence with minimal points Ability to work independently and as part of a team Automotive industry knowledge, including warranty procedures, is desirable If you are passionate about delivering outstanding service and seeking a career with a respected manufacturer dealership, this is an opportunity not to be missed. Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement covering Bristol and the South West, today to discover more about this fantastic Service Advisor opportunity. Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.
May 15, 2026
Full time
Our client, a leading manufacturer-approved car dealership in South Bristol, is seeking an experienced and professional Vehicle Service Advisor to join their dynamic team. This is an excellent Service Advisor opportunity for a skilled motor trade professional to develop their career within a reputable dealership environment. The successful Service Advisor will be responsible for delivering exceptional customer service, managing service appointments, and maximising upselling opportunities in line with dealership targets. Benefits: Basic salary package of approximately 29,870 per annum, depending on experience Competitive performance-based bonuses, with on-target earnings up to 35,844 annually Additional earnings through the sale of service plans at 25 each Overtime at time and a half 25 days annual holiday allowance plus bank holidays Full in-house and manufacturer-approved training programmes Contributory workplace pension scheme Staff purchase discounts on vehicles and parts Career development opportunities within a manufacturer-owned dealership group Working hours: Monday to Friday, 8:00am-6:00pm, with 1 in 2/3 Saturdays, 8:30am-12:30pm, paid at time and a half Duties: Greet customers professionally within the Service Department and book their vehicles in for repairs or servicing Liaise closely with the workshop team to track progress and ensure timely completion of work Upsell additional products and services, including service plans and warranties Maintain clear communication with customers about vehicle status and work required Take payments for completed work accurately and efficiently as a Service Advisor Advise customers on minor technical issues and warranty procedures Assist in achieving dealership sales and service targets through excellent customer engagement Ensure high levels of customer satisfaction through professional and knowledgeable service Requirements: Proven experience as a Vehicle Service Advisor or in a similar role within the automotive industry Strong customer service and communication skills Ability to build rapport with customers and influence decisions positively Organised with the ability to manage multiple tasks effectively Familiarity with dealer management systems (experience with Kerridge/CDK is advantageous but not essential) A valid UK driving licence with minimal points Ability to work independently and as part of a team Automotive industry knowledge, including warranty procedures, is desirable If you are passionate about delivering outstanding service and seeking a career with a respected manufacturer dealership, this is an opportunity not to be missed. Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement covering Bristol and the South West, today to discover more about this fantastic Service Advisor opportunity. Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.
Ready to take the next step in your career and join a fast-paced, supportive team?We're offering an exciting opportunity for a Customer Service Administrator to join a leading client in Huddersfield on a temporary basis-with strong potential to become permanent. Immediate start available - don't miss out! Why you'll love this role: Work-life balance: 4 days on, 4 days off-structured and predictable Flexible shifts: 05:30 - 16:30 (2 days) 10:00 - 21:00 (2 days) Competitive pay: £12.82-£13 per hour + exclusive Reed benefits Convenience: Free on-site parking What you'll be doing: Be the key point of contact for customers, ensuring a seamless journey from order to delivery Accurately process and manage orders within the planning system Coordinate delivery schedules , negotiating suitable times with customers Resolve queries, complaints, and safety-critical issues quickly and professionally Keep systems updated to support efficient planning and operations Track KPIs, log additional costs, and support day-to-day admin functions What you'll bring: Proven customer service experience (essential) Ability to thrive in a fast-paced, team-focused environment Strong organisation and communication skills A professional, proactive attitude with a customer-first approach If you're organised, motivated, and ready to make an immediate impact, we want to hear from you. Apply today and take the first step towards a rewarding new opportunity!
May 15, 2026
Seasonal
Ready to take the next step in your career and join a fast-paced, supportive team?We're offering an exciting opportunity for a Customer Service Administrator to join a leading client in Huddersfield on a temporary basis-with strong potential to become permanent. Immediate start available - don't miss out! Why you'll love this role: Work-life balance: 4 days on, 4 days off-structured and predictable Flexible shifts: 05:30 - 16:30 (2 days) 10:00 - 21:00 (2 days) Competitive pay: £12.82-£13 per hour + exclusive Reed benefits Convenience: Free on-site parking What you'll be doing: Be the key point of contact for customers, ensuring a seamless journey from order to delivery Accurately process and manage orders within the planning system Coordinate delivery schedules , negotiating suitable times with customers Resolve queries, complaints, and safety-critical issues quickly and professionally Keep systems updated to support efficient planning and operations Track KPIs, log additional costs, and support day-to-day admin functions What you'll bring: Proven customer service experience (essential) Ability to thrive in a fast-paced, team-focused environment Strong organisation and communication skills A professional, proactive attitude with a customer-first approach If you're organised, motivated, and ready to make an immediate impact, we want to hear from you. Apply today and take the first step towards a rewarding new opportunity!
HR Specialist page is loaded HR Specialistlocations: Hertfordshire, Hertfordshire, United Kingdom: Unit 6 Ermine Centre, Huntingdon PE29 6WX, Huntingdon, UKtime type: Full timeposted on: Posted 2 Days Agojob requisition id: Role: HR Specialist Location: Welwyn Garden City / Hybrid Contract type: Full time, permanentRiello is now looking for a HR Specialist to be responsible for overseeing all key HR activities, both managerial and administrative. You will deliver a high-quality HR service that supports managers and employees This is a stand alone hybrid role, operating as part of the wider HR team within the UK & Ireland, reporting into the HR Manager. Act as a first point of contact for managers and employees day to day HR matters. Prepare employment contracts, offer letters, and documentation in line with UK employment law. Manage end-to-end employee lifecycle activities, i.e. internal people policies, procedures, leave (personal, maternity, paternity, etc), role changes, contract updates, employee benefits, and best practice. Support recruitment activities such as job description creation, shortlisting, interviewing, and onboarding. Support managers in training and development initiatives. Assist with absence management, including return-to-work processes and monitoring trends. Support in management of end-to-end disciplinary processes, ensuring fairness, compliance, and timely resolution. Monitor trends relating to absence, turnover, recruitment and workforce activity, escalating issues where appropriate. Support HR organisation with more complex or escalated cases as required. Maintain accurate, confidential, and up-to-date employee records in line with GDPR and company standards. Requirements Minimum 3 years working in a HR Specialist, HR Generalist, HR Advisor, or similar HR role Excellent communication skills with the ability to build trust through openness, transparency. Good working knowledge of modern practices and employment law. Strong working knowledge of UK employment law, particularly relating to disciplinary, grievance, TUPE, and redundancy. Experience managing ER cases with minimal supervision. CIPD Level 3 qualified or actively working toward completion. High level of proficiency in the full Microsoft Office suite (Word, Excel, PowerPoint, Outlook). Strong organisational skills with the ability to prioritise and manage multiple cases simultaneously. Confident working autonomously while maintaining alignment with organisational policies and HR best practice. Benefits Very competitive base salary Hybrid working, home and office 25 Days Holiday + bank holidays Holiday purchase scheme Company Pension Life AssuranceRiello UK manufactures a comprehensive range of gas, oil and dual fuel burners for residential, commercial and industrial applications, for single stage, two stage and modulating operation. We also manufacture gas boosters for applications where the mains gas pressure available needs to be increased. Riello is a global leader in the design and manufacture of advanced technologies for heating and cooling in the residential, commercial, industrial and process sectors. The company's strength is the result of its technological innovation capacities and the experience it has acquired over the years, underpinned by the expertise of its technicians, professionals and collaborators. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this to read the Job Applicant's Privacy Notice
May 15, 2026
Full time
HR Specialist page is loaded HR Specialistlocations: Hertfordshire, Hertfordshire, United Kingdom: Unit 6 Ermine Centre, Huntingdon PE29 6WX, Huntingdon, UKtime type: Full timeposted on: Posted 2 Days Agojob requisition id: Role: HR Specialist Location: Welwyn Garden City / Hybrid Contract type: Full time, permanentRiello is now looking for a HR Specialist to be responsible for overseeing all key HR activities, both managerial and administrative. You will deliver a high-quality HR service that supports managers and employees This is a stand alone hybrid role, operating as part of the wider HR team within the UK & Ireland, reporting into the HR Manager. Act as a first point of contact for managers and employees day to day HR matters. Prepare employment contracts, offer letters, and documentation in line with UK employment law. Manage end-to-end employee lifecycle activities, i.e. internal people policies, procedures, leave (personal, maternity, paternity, etc), role changes, contract updates, employee benefits, and best practice. Support recruitment activities such as job description creation, shortlisting, interviewing, and onboarding. Support managers in training and development initiatives. Assist with absence management, including return-to-work processes and monitoring trends. Support in management of end-to-end disciplinary processes, ensuring fairness, compliance, and timely resolution. Monitor trends relating to absence, turnover, recruitment and workforce activity, escalating issues where appropriate. Support HR organisation with more complex or escalated cases as required. Maintain accurate, confidential, and up-to-date employee records in line with GDPR and company standards. Requirements Minimum 3 years working in a HR Specialist, HR Generalist, HR Advisor, or similar HR role Excellent communication skills with the ability to build trust through openness, transparency. Good working knowledge of modern practices and employment law. Strong working knowledge of UK employment law, particularly relating to disciplinary, grievance, TUPE, and redundancy. Experience managing ER cases with minimal supervision. CIPD Level 3 qualified or actively working toward completion. High level of proficiency in the full Microsoft Office suite (Word, Excel, PowerPoint, Outlook). Strong organisational skills with the ability to prioritise and manage multiple cases simultaneously. Confident working autonomously while maintaining alignment with organisational policies and HR best practice. Benefits Very competitive base salary Hybrid working, home and office 25 Days Holiday + bank holidays Holiday purchase scheme Company Pension Life AssuranceRiello UK manufactures a comprehensive range of gas, oil and dual fuel burners for residential, commercial and industrial applications, for single stage, two stage and modulating operation. We also manufacture gas boosters for applications where the mains gas pressure available needs to be increased. Riello is a global leader in the design and manufacture of advanced technologies for heating and cooling in the residential, commercial, industrial and process sectors. The company's strength is the result of its technological innovation capacities and the experience it has acquired over the years, underpinned by the expertise of its technicians, professionals and collaborators. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this to read the Job Applicant's Privacy Notice
We are one of the largest and fastest growing online print shops in the UK. We are filled to the brim with a passionate team who are mad about printing, designing, building and growing the business. In the office you'll find that we are forward-thinking, with a mission to be creative, innovative and to help our customers. We are constantly investing in new products and using technology to improve how we increase our market share and take advantage of new opportunities. Catch us in our production space and you will find a fast-paced, dedicated team who endeavour to reach perfection for our customers. We are looking to recruit an enthusiastic and passionate Customer Service Representative to join our Customer Service team in Cramlington. At our Customer Service (CS) team isn't just a department-it's the heart of our organisation. Often dubbed our "pot of gold," the CS team is where many of our talented employees begin their journeys and find abundant opportunities for career advancement. One of the standout features of our team is the speed at which members can progress. On average, it takes just one year for a CS team member to advance to a different role within the company. Whether you aspire to move into marketing, product development, or another area, the CS team is your launchpad. Many of our current leaders began their careers in the CS team. Their journeys are a testament to the opportunities available and the supportive environment that fosters growth. Responsibilities Deal effectively with customers on a daily basis in a polite and professional manner Respond to emails efficiently, follow up with calls as required Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes Responsible for review of reprinted jobs prior to dispatch Tracking deliveries with courier service and recording relevant information Managing returned jobs via courier service Accurately log all calls throughout the day Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media Respond to reviews on Trustpilot Skills Demonstrate good telephone manner, understanding and empathy skills. Ability to apply common sense understanding to carry out detailed written or oral instructions. Must have a high level of accuracy Able to demonstrate initiative and ability to prioritise Ability to work within a fast paced environment Able to effectively multi-task Benefits 22 days holiday rising to 25 with service, plus 8 days bank holidays Staff discounts & Friends and Family discounts on print Cycle to work scheme, Home & Tech Scheme and EV scheme Breakfast and drinks provided Summer and Christmas Parties Street food days Access to Perkbox and Employee Assistance Programmes Enhanced parental leave Employee referral scheme
May 15, 2026
Full time
We are one of the largest and fastest growing online print shops in the UK. We are filled to the brim with a passionate team who are mad about printing, designing, building and growing the business. In the office you'll find that we are forward-thinking, with a mission to be creative, innovative and to help our customers. We are constantly investing in new products and using technology to improve how we increase our market share and take advantage of new opportunities. Catch us in our production space and you will find a fast-paced, dedicated team who endeavour to reach perfection for our customers. We are looking to recruit an enthusiastic and passionate Customer Service Representative to join our Customer Service team in Cramlington. At our Customer Service (CS) team isn't just a department-it's the heart of our organisation. Often dubbed our "pot of gold," the CS team is where many of our talented employees begin their journeys and find abundant opportunities for career advancement. One of the standout features of our team is the speed at which members can progress. On average, it takes just one year for a CS team member to advance to a different role within the company. Whether you aspire to move into marketing, product development, or another area, the CS team is your launchpad. Many of our current leaders began their careers in the CS team. Their journeys are a testament to the opportunities available and the supportive environment that fosters growth. Responsibilities Deal effectively with customers on a daily basis in a polite and professional manner Respond to emails efficiently, follow up with calls as required Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes Responsible for review of reprinted jobs prior to dispatch Tracking deliveries with courier service and recording relevant information Managing returned jobs via courier service Accurately log all calls throughout the day Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media Respond to reviews on Trustpilot Skills Demonstrate good telephone manner, understanding and empathy skills. Ability to apply common sense understanding to carry out detailed written or oral instructions. Must have a high level of accuracy Able to demonstrate initiative and ability to prioritise Ability to work within a fast paced environment Able to effectively multi-task Benefits 22 days holiday rising to 25 with service, plus 8 days bank holidays Staff discounts & Friends and Family discounts on print Cycle to work scheme, Home & Tech Scheme and EV scheme Breakfast and drinks provided Summer and Christmas Parties Street food days Access to Perkbox and Employee Assistance Programmes Enhanced parental leave Employee referral scheme
Job Title: Customer Service Advisor Location: Southampton Salary: Up to £30k per annum Hours: Full Time (Monday to Friday) Job Overview The successful candidate will be responsible for delivering excellent customer service, handling enquiries efficiently, and ensuring a positive experience for every customer interaction. Key Responsibilities Handle customer enquiries via phone, email, live chat, or face-to-face Provide accurate information about products, services, and processes Resolve customer issues and complaints in a professional and timely manner Process orders, returns, and account updates accurately Maintain up-to-date and detailed customer records Meet individual and team performance targets Escalate complex issues to the appropriate department when required Follow company policies, procedures, and data protection guidelines Key Skills & Experience Previous experience in a customer service or contact centre role (desirable but not essential) Excellent verbal and written communication skills Strong listening and problem-solving abilities Ability to remain calm and professional under pressure Confident using computer systems and CRM software A positive, can-do attitude and strong work ethic Personal Attributes Customer-focused and empathetic Reliable and punctual Team player with the ability to work independently Willingness to learn and develop new skills Next Steps Apply online or contact Reed Southampton for more information.
May 15, 2026
Contractor
Job Title: Customer Service Advisor Location: Southampton Salary: Up to £30k per annum Hours: Full Time (Monday to Friday) Job Overview The successful candidate will be responsible for delivering excellent customer service, handling enquiries efficiently, and ensuring a positive experience for every customer interaction. Key Responsibilities Handle customer enquiries via phone, email, live chat, or face-to-face Provide accurate information about products, services, and processes Resolve customer issues and complaints in a professional and timely manner Process orders, returns, and account updates accurately Maintain up-to-date and detailed customer records Meet individual and team performance targets Escalate complex issues to the appropriate department when required Follow company policies, procedures, and data protection guidelines Key Skills & Experience Previous experience in a customer service or contact centre role (desirable but not essential) Excellent verbal and written communication skills Strong listening and problem-solving abilities Ability to remain calm and professional under pressure Confident using computer systems and CRM software A positive, can-do attitude and strong work ethic Personal Attributes Customer-focused and empathetic Reliable and punctual Team player with the ability to work independently Willingness to learn and develop new skills Next Steps Apply online or contact Reed Southampton for more information.
Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Full time: Permanent Salary: £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: June 2026 onwards Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle (Gosforth) . You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
May 15, 2026
Full time
Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Full time: Permanent Salary: £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: June 2026 onwards Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle (Gosforth) . You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Company Description We are a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers' businesses - no matter what the future holds. Since 2000, we've been keeping businesses connected. We don't just provide solutions for today but for tomorrow, too. We're always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description Role Purpose: The Technical Account Manager (TAM) owns the technical relationship for a portfolio of managed IT customers. The role exists to bridge the gap between reactive support and commercial account management, ensuring customers receive proactive technical guidance, clear planning, and consistent service quality. As a trusted technical advisor, the TAM understands each customer's real-world environment, identifies risk and improvement opportunities, and helps customers get the best possible value from their managed services. Key Responsibilities Customer Ownership & Relationship Management: Act as the primary technical contact for assigned customers. Build strong, long-term relationships with customer stakeholders at all levels. Take full ownership of the customer's technical landscape, understanding how systems are actually configured and used. Represent the customer internally, ensuring internal teams understand priorities, risks, and expectations. Proactive Technical Management: Carry out regular technical reviews and forward-planning sessions with customers. Deliver structured health checks covering infrastructure, cloud services, security, backup, monitoring, and endpoint management. Identify technical debt, unsupported platforms, and emerging risks, and clearly articulate remediation options. Help customers align their IT environment with best practice, vendor supportability, and security standards. Service Quality & Escalation: Work closely with Service Desk and Engineering teams to ensure excellent day-to-day service delivery. Act as an escalation point for complex or recurring technical issues. Review incident trends and recurring problems, driving permanent fixes rather than short-term workarounds. Technical Planning & Change: Support customers with infrastructure changes, upgrades, and cloud adoption. Provide technical input into solution design, change planning, and project delivery. Commercial Awareness (Non-Sales): Identify genuine opportunities for improvement, optimisation, or additional services based on customer need. Work collaboratively with Account Managers and Sales teams, providing technical insight and credibility. Support customers in optimising service consumption, licensing, and support models. Clearly explain the value, risks, and impact of technical recommendations in a way customers understand. Documentation & Governance: Maintain accurate technical documentation, diagrams, and configuration records. Ensure clarity around what is in scope, out of scope, supported, and unsupported. Contribute to internal reporting on customer health, risk, and engagement. Qualifications Technical Experience: Strong background in managed IT services, ideally from a senior service desk, engineering, or technical escalation role. Solid experience with Microsoft 365, Azure AD / Entra ID, Intune, and cloud services. Good understanding of security posture, identity models, backup, monitoring, and endpoint management. Experience supporting SME to mid-market customer environments. Professional Skills: Confident, professional communicator with excellent customer-facing skills. Ability to translate complex technical issues into clear, practical advice. Highly organised, able to manage multiple customer relationships effectively. Calm, methodical approach to problem solving and escalation. Desirable: Previous experience as a Technical Account Manager, Service Delivery Manager, or similar role. Experience working alongside sales or account management teams. Exposure to regulated or security-focused environments. Qualifications (Desirable): Microsoft certifications (Microsoft 365, Azure, Security). ITIL Foundation or equivalent service management experience. Relevant technical certifications (networking, security, backup, cloud).
May 15, 2026
Full time
Company Description We are a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers' businesses - no matter what the future holds. Since 2000, we've been keeping businesses connected. We don't just provide solutions for today but for tomorrow, too. We're always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description Role Purpose: The Technical Account Manager (TAM) owns the technical relationship for a portfolio of managed IT customers. The role exists to bridge the gap between reactive support and commercial account management, ensuring customers receive proactive technical guidance, clear planning, and consistent service quality. As a trusted technical advisor, the TAM understands each customer's real-world environment, identifies risk and improvement opportunities, and helps customers get the best possible value from their managed services. Key Responsibilities Customer Ownership & Relationship Management: Act as the primary technical contact for assigned customers. Build strong, long-term relationships with customer stakeholders at all levels. Take full ownership of the customer's technical landscape, understanding how systems are actually configured and used. Represent the customer internally, ensuring internal teams understand priorities, risks, and expectations. Proactive Technical Management: Carry out regular technical reviews and forward-planning sessions with customers. Deliver structured health checks covering infrastructure, cloud services, security, backup, monitoring, and endpoint management. Identify technical debt, unsupported platforms, and emerging risks, and clearly articulate remediation options. Help customers align their IT environment with best practice, vendor supportability, and security standards. Service Quality & Escalation: Work closely with Service Desk and Engineering teams to ensure excellent day-to-day service delivery. Act as an escalation point for complex or recurring technical issues. Review incident trends and recurring problems, driving permanent fixes rather than short-term workarounds. Technical Planning & Change: Support customers with infrastructure changes, upgrades, and cloud adoption. Provide technical input into solution design, change planning, and project delivery. Commercial Awareness (Non-Sales): Identify genuine opportunities for improvement, optimisation, or additional services based on customer need. Work collaboratively with Account Managers and Sales teams, providing technical insight and credibility. Support customers in optimising service consumption, licensing, and support models. Clearly explain the value, risks, and impact of technical recommendations in a way customers understand. Documentation & Governance: Maintain accurate technical documentation, diagrams, and configuration records. Ensure clarity around what is in scope, out of scope, supported, and unsupported. Contribute to internal reporting on customer health, risk, and engagement. Qualifications Technical Experience: Strong background in managed IT services, ideally from a senior service desk, engineering, or technical escalation role. Solid experience with Microsoft 365, Azure AD / Entra ID, Intune, and cloud services. Good understanding of security posture, identity models, backup, monitoring, and endpoint management. Experience supporting SME to mid-market customer environments. Professional Skills: Confident, professional communicator with excellent customer-facing skills. Ability to translate complex technical issues into clear, practical advice. Highly organised, able to manage multiple customer relationships effectively. Calm, methodical approach to problem solving and escalation. Desirable: Previous experience as a Technical Account Manager, Service Delivery Manager, or similar role. Experience working alongside sales or account management teams. Exposure to regulated or security-focused environments. Qualifications (Desirable): Microsoft certifications (Microsoft 365, Azure, Security). ITIL Foundation or equivalent service management experience. Relevant technical certifications (networking, security, backup, cloud).
Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Full time: Permanent Salary: £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: June 2026 onwards Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle (Gosforth) . You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
May 15, 2026
Full time
Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Full time: Permanent Salary: £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: June 2026 onwards Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle (Gosforth) . You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Do you have a passion for providing outstanding customer service, building relationships and providing technical advice to customers and engineers? Looking for a business who offer a great working environment, excellent training and long term development for all? To be considered for the role, you'll require the following essentials: Proven experience of providing excellent customer service Natural problem solving abilities Excellent communication skills both written and verbal Previous Customer Service experience is essential Can learn and apply technical concepts Good working knowledge of CRMs Within this position, you'll also be: The main focus will be to deal with a range of engineer enquiries via telephone and email Ensuing a high-quality service is always a key focus, providing 1 time resolution Understanding customers situation and being able to deal with the situation effectively and in a timely manner Ensure that all queries are answered within a set time frame and KPIs and SLAs are adhered to and met Additional Information: £28,500 per annum plus Over time and bonus Shifts between 8am and 6pm and will include 1 in 4 Saturdays 25 days holiday plus banks Excellent Pension Long term opportunity to develop Health benefits Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Employment Agency in relation to this vacancy. See our website for more details and jobs available -
May 15, 2026
Full time
Do you have a passion for providing outstanding customer service, building relationships and providing technical advice to customers and engineers? Looking for a business who offer a great working environment, excellent training and long term development for all? To be considered for the role, you'll require the following essentials: Proven experience of providing excellent customer service Natural problem solving abilities Excellent communication skills both written and verbal Previous Customer Service experience is essential Can learn and apply technical concepts Good working knowledge of CRMs Within this position, you'll also be: The main focus will be to deal with a range of engineer enquiries via telephone and email Ensuing a high-quality service is always a key focus, providing 1 time resolution Understanding customers situation and being able to deal with the situation effectively and in a timely manner Ensure that all queries are answered within a set time frame and KPIs and SLAs are adhered to and met Additional Information: £28,500 per annum plus Over time and bonus Shifts between 8am and 6pm and will include 1 in 4 Saturdays 25 days holiday plus banks Excellent Pension Long term opportunity to develop Health benefits Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Employment Agency in relation to this vacancy. See our website for more details and jobs available -
Role: Customer Experience Advisor Contract: 6 months Base Location: Warrington, UK (on-site) Working Pattern: Full-time (Mon-Friday - between 8am to 8pm) You must be able to start as soon as possible. Job Purpose The Customer Experience Advisor is responsible for responding professionally, efficiently, and consistently to all inbound customer enquiries. The role ensures a high standard of customer satisfaction across rates, services, invoicing, and complaint handling, while managing service failures in line with company's performance standards and contractual obligations. Key Responsibilities Customer Service & Enquiry Management Act as a primary point of contact for inbound customer enquiries, including service and lift enquiries, ensuring timely and accurate resolution. Handle customer communications across multiple channels, including telephone, live chat, email, text messages, Salesforce cases, and social media platforms, in full compliance with escalation and call-flow procedures. Gather, compile, and coordinate information across internal teams to ensure customer queries are resolved efficiently and within agreed timescales. Provide accurate rates, quotations, proof of collections, invoice support, and general service information. Conduct customer reviews and feedback activities to assess satisfaction and identify service improvement opportunities. Complaints & Service Recovery Manage customer complaints professionally and empathetically, acting as the initial point of contact and working towards resolution in line with agreed KPIs. Handle director-level complaints, service centre referrals, and escalations from digital and social channels to improve customer satisfaction and loyalty. Administration & Systems Complete all associated administrative tasks, including logging queries, booking waste collections, issuing welcome packs, supporting Customer Hub registrations, and accepting waste transfer notes. Maintain accurate and up-to-date records within CRM and business systems. Adhere to Quality Assurance standards and documentation requirements at all times. Sales & Business Support Support the sales team by logging and allocating leads, conducting contract checks, validating customer information, and assisting with pre-qualification questionnaires. Contribute to business growth through up-selling and cross-selling our products and services where appropriate. Support annual programmes, including price increase initiatives and duty of care compliance activities. Knowledge, Skills & Experience Essential Strong commitment to delivering an excellent customer experience. Excellent written and verbal communication skills. Strong interpersonal skills with the ability to build rapport and manage difficult conversations. High attention to detail and strong organisational skills. Professional telephone manner and customer-focused approach. Ability to work effectively under pressure in a fast-paced environment. Self-motivated, focused, and proactive. Ability to handle conflict situations with patience, empathy, and professionalism. Strong multitasking capability. Good computer literacy, including working knowledge of Google Office applications (Docs and Sheets). Typing speed of approximately 40 words per minute. GCSEs in Maths and English at grade C or above (or equivalent). Desirable Previous customer service experience. Customer service-related qualification. Experience within the waste or environmental services industry. Commercial awareness. Previous experience using CRM systems, such as Salesforce. Ability to speak an additional language.
May 15, 2026
Full time
Role: Customer Experience Advisor Contract: 6 months Base Location: Warrington, UK (on-site) Working Pattern: Full-time (Mon-Friday - between 8am to 8pm) You must be able to start as soon as possible. Job Purpose The Customer Experience Advisor is responsible for responding professionally, efficiently, and consistently to all inbound customer enquiries. The role ensures a high standard of customer satisfaction across rates, services, invoicing, and complaint handling, while managing service failures in line with company's performance standards and contractual obligations. Key Responsibilities Customer Service & Enquiry Management Act as a primary point of contact for inbound customer enquiries, including service and lift enquiries, ensuring timely and accurate resolution. Handle customer communications across multiple channels, including telephone, live chat, email, text messages, Salesforce cases, and social media platforms, in full compliance with escalation and call-flow procedures. Gather, compile, and coordinate information across internal teams to ensure customer queries are resolved efficiently and within agreed timescales. Provide accurate rates, quotations, proof of collections, invoice support, and general service information. Conduct customer reviews and feedback activities to assess satisfaction and identify service improvement opportunities. Complaints & Service Recovery Manage customer complaints professionally and empathetically, acting as the initial point of contact and working towards resolution in line with agreed KPIs. Handle director-level complaints, service centre referrals, and escalations from digital and social channels to improve customer satisfaction and loyalty. Administration & Systems Complete all associated administrative tasks, including logging queries, booking waste collections, issuing welcome packs, supporting Customer Hub registrations, and accepting waste transfer notes. Maintain accurate and up-to-date records within CRM and business systems. Adhere to Quality Assurance standards and documentation requirements at all times. Sales & Business Support Support the sales team by logging and allocating leads, conducting contract checks, validating customer information, and assisting with pre-qualification questionnaires. Contribute to business growth through up-selling and cross-selling our products and services where appropriate. Support annual programmes, including price increase initiatives and duty of care compliance activities. Knowledge, Skills & Experience Essential Strong commitment to delivering an excellent customer experience. Excellent written and verbal communication skills. Strong interpersonal skills with the ability to build rapport and manage difficult conversations. High attention to detail and strong organisational skills. Professional telephone manner and customer-focused approach. Ability to work effectively under pressure in a fast-paced environment. Self-motivated, focused, and proactive. Ability to handle conflict situations with patience, empathy, and professionalism. Strong multitasking capability. Good computer literacy, including working knowledge of Google Office applications (Docs and Sheets). Typing speed of approximately 40 words per minute. GCSEs in Maths and English at grade C or above (or equivalent). Desirable Previous customer service experience. Customer service-related qualification. Experience within the waste or environmental services industry. Commercial awareness. Previous experience using CRM systems, such as Salesforce. Ability to speak an additional language.
Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Full time: Permanent Salary: £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: June 2026 onwards Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle (Gosforth) . You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
May 15, 2026
Full time
Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Full time: Permanent Salary: £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: June 2026 onwards Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle (Gosforth) . You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Put simply, our mission is to be the solutions and the team behind the best experiences for the world's leading brands. Wherever and whenever needed. With 170,000 people working across the globe, Foundever securely connects brands with their customers 9 million times a day in 60+ languages. Our global footprint makes us one of the few true global players in the BPO industry. The Opportunity: We are seeking a dynamic and experienced Analytics Consultantto support the next phase of growth and innovation for Foundever's English-speaking markets. The ideal candidate will be an analytical thinker, naturally inquisitive, with exceptional problem-solving skills. In this role, you will combine industry knowledge with your technical capabilities to deliver analytics & Insight programs for our clients. These will help achieve a range of outcomes including optimising business processes, enhancing customer experiences and growing sales / revenue. You'll work closely with internal stakeholders and client teams to design, pitch and deliver these programs of work across a wide range of sectors. As part of the wider Analytics and Insight community, you will leverage your expertise in data analysis with strong stakeholder management skills to deliver high impact analysis and gain the buy-in of the business, our operations and our clients. 2+ years experience working with contact centre data is essential, please do not apply if you do not have this as a minimum otherwise your application will be declined. Key Responsibilities: Data Analysis Lead analyst for the delivery of Insight & analytics programs Support with the co-ordination of project resources and coaching / developing junior team members Develop and deliver presentations to client teams, translating complex analysis into clear, business-friendly language. Work with our BI & reporting team to design and fine tune insight dashboards, reports, and visualizations in Power BI. Design and execute experiments (A/B testing) to validate insights and recommendations. Stakeholder Management Partner with clients to understand business objectives and translate them into analytical & insight solutions. Present the findings of your analysis to stakeholders at all levels from Team Managers to C-suite. Act as a trusted advisor to both operations and our clients, helping them leverage data to achieve their goals. Solution Design Develop insight into initiatives that lead to business process, technology or service improvements (cost reduction, CX or employee experience improvement, revenue growth / protection). Track the implementation and success of solutions providing feedback and adjustment recommendations when required. Stay up-to-date with the latest analytical tools, techniques and trends to continuously improve the impact and efficiency of analysis. Develop business cases and calculate ROI to enable our team to pitch for and win new business or expand our services for an existing client Support our Insight & Analytics Director with the development of sales and analytics solutions , which will form part of a proposals to new prospects or the expansion of services for an existing account Your profile & experience: 3+ years of experience in an analytics role, ideally in a BPO setting (desirable but not essential) Hands on expertise in programming languages such as SQL, Python or R ideally in a cloud computing environment (ideally MS Azure) Intermediate to expert knowledge of Power BI data visualisation Knowledge of Azure cloud infrastructure e.g. Databricks is preferred but not essential Strong communication skills, both written and verbal, with an ability to influence stakeholders. Excellent problem-solving skills and critical thinking ability. Ability to work independently and manage multiple projects in a fast-paced environment. The Package: Competitive salary of up to £50K, depending on experience 10% bonus based on company and personal performance 25 day annual leave + standard bank holidays You will also have the benefit of working for a very secure and stable organisation that provides excellent working conditions and training as well as an aggressive growth strategy for the UK & SA which will open up careers opportunities for the right individual. If this really interests you and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.
May 15, 2026
Full time
Put simply, our mission is to be the solutions and the team behind the best experiences for the world's leading brands. Wherever and whenever needed. With 170,000 people working across the globe, Foundever securely connects brands with their customers 9 million times a day in 60+ languages. Our global footprint makes us one of the few true global players in the BPO industry. The Opportunity: We are seeking a dynamic and experienced Analytics Consultantto support the next phase of growth and innovation for Foundever's English-speaking markets. The ideal candidate will be an analytical thinker, naturally inquisitive, with exceptional problem-solving skills. In this role, you will combine industry knowledge with your technical capabilities to deliver analytics & Insight programs for our clients. These will help achieve a range of outcomes including optimising business processes, enhancing customer experiences and growing sales / revenue. You'll work closely with internal stakeholders and client teams to design, pitch and deliver these programs of work across a wide range of sectors. As part of the wider Analytics and Insight community, you will leverage your expertise in data analysis with strong stakeholder management skills to deliver high impact analysis and gain the buy-in of the business, our operations and our clients. 2+ years experience working with contact centre data is essential, please do not apply if you do not have this as a minimum otherwise your application will be declined. Key Responsibilities: Data Analysis Lead analyst for the delivery of Insight & analytics programs Support with the co-ordination of project resources and coaching / developing junior team members Develop and deliver presentations to client teams, translating complex analysis into clear, business-friendly language. Work with our BI & reporting team to design and fine tune insight dashboards, reports, and visualizations in Power BI. Design and execute experiments (A/B testing) to validate insights and recommendations. Stakeholder Management Partner with clients to understand business objectives and translate them into analytical & insight solutions. Present the findings of your analysis to stakeholders at all levels from Team Managers to C-suite. Act as a trusted advisor to both operations and our clients, helping them leverage data to achieve their goals. Solution Design Develop insight into initiatives that lead to business process, technology or service improvements (cost reduction, CX or employee experience improvement, revenue growth / protection). Track the implementation and success of solutions providing feedback and adjustment recommendations when required. Stay up-to-date with the latest analytical tools, techniques and trends to continuously improve the impact and efficiency of analysis. Develop business cases and calculate ROI to enable our team to pitch for and win new business or expand our services for an existing client Support our Insight & Analytics Director with the development of sales and analytics solutions , which will form part of a proposals to new prospects or the expansion of services for an existing account Your profile & experience: 3+ years of experience in an analytics role, ideally in a BPO setting (desirable but not essential) Hands on expertise in programming languages such as SQL, Python or R ideally in a cloud computing environment (ideally MS Azure) Intermediate to expert knowledge of Power BI data visualisation Knowledge of Azure cloud infrastructure e.g. Databricks is preferred but not essential Strong communication skills, both written and verbal, with an ability to influence stakeholders. Excellent problem-solving skills and critical thinking ability. Ability to work independently and manage multiple projects in a fast-paced environment. The Package: Competitive salary of up to £50K, depending on experience 10% bonus based on company and personal performance 25 day annual leave + standard bank holidays You will also have the benefit of working for a very secure and stable organisation that provides excellent working conditions and training as well as an aggressive growth strategy for the UK & SA which will open up careers opportunities for the right individual. If this really interests you and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.
Service Advisor - Automotive 35,000 - 39,000 + Overtime + Training + Benefits Monday - Friday, 08:00 - 18:00. + 1 Monthly Saturday Taunton, Somerset Do you have service experience within the automotive industry working with both in house technicians and customers? Are you looking to join a global business who have a first class, full funded training programme and excellent staff retention? Due to continued growth, my client is looking for a service advisor to join the team at their state of the art facility in Taunton. The successful applicant will be responsible for managing the workshop team to ensure that all deadlines and quality standards are achieved. You will oversee workshop parts & resources, work schedules and team budgets. This is a vital role within the team and a key link between the engineering, financial, customer service & planning teams and the end customers - customer service skills and communication skills will be needed in this varied and busy role. This is a great time to join an industry leader within the automotive field who have multiple sites across the UK. If you are an experienced service advisor, team lead or manager who wants stability, future progression, funded training and variety this is an excellent opportunity for you. For more information please click apply and contact Alice Holwell - REF 5116 - (phone number removed) The Role: Coordinating Mechanics, Schedules, Budgets & Customers Excellent variety & customer facing Funded training and future progression opportunities The Candidate: Experience within an automotive service environment Experience as a service advisor working with multiple teams A commutable distance from Taunton Elix sourcing solutions is a specialist recruiter for Engineering, IT and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job, you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. Advisor Service Team Lead Senior Advisor Parts Leader Automotive Vans Cars Trucks Vehicles Taunton Somerset Yeovil Bridgwater
May 15, 2026
Full time
Service Advisor - Automotive 35,000 - 39,000 + Overtime + Training + Benefits Monday - Friday, 08:00 - 18:00. + 1 Monthly Saturday Taunton, Somerset Do you have service experience within the automotive industry working with both in house technicians and customers? Are you looking to join a global business who have a first class, full funded training programme and excellent staff retention? Due to continued growth, my client is looking for a service advisor to join the team at their state of the art facility in Taunton. The successful applicant will be responsible for managing the workshop team to ensure that all deadlines and quality standards are achieved. You will oversee workshop parts & resources, work schedules and team budgets. This is a vital role within the team and a key link between the engineering, financial, customer service & planning teams and the end customers - customer service skills and communication skills will be needed in this varied and busy role. This is a great time to join an industry leader within the automotive field who have multiple sites across the UK. If you are an experienced service advisor, team lead or manager who wants stability, future progression, funded training and variety this is an excellent opportunity for you. For more information please click apply and contact Alice Holwell - REF 5116 - (phone number removed) The Role: Coordinating Mechanics, Schedules, Budgets & Customers Excellent variety & customer facing Funded training and future progression opportunities The Candidate: Experience within an automotive service environment Experience as a service advisor working with multiple teams A commutable distance from Taunton Elix sourcing solutions is a specialist recruiter for Engineering, IT and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job, you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. Advisor Service Team Lead Senior Advisor Parts Leader Automotive Vans Cars Trucks Vehicles Taunton Somerset Yeovil Bridgwater
Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Full time: Permanent Salary: £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: June 2026 onwards Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle (Gosforth) . You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
May 15, 2026
Full time
Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Full time: Permanent Salary: £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: June 2026 onwards Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle (Gosforth) . You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Our client, a reputable and well-established car dealership in Sidcup, Kent, is seeking an experienced Service Advisor to join their professional team. This is a fantastic opportunity for a skilled automotive professional to work in a customer-focused environment, offering a competitive salary package with excellent earning potential. Benefits: Competitive basic salary of up to 32,000 per annum OTE approximately 40,000 including bonuses 22 days holiday plus bank holidays Working hours from 8am to 6pm, Monday to Friday One in three Saturday mornings on a rota basis Use of dealership management systems including Drive and Kerridge Opportunities to increase earnings through upselling, service plans, and extended warranties Supportive team environment within a reputable dealership Duties of a Service Advisor: Providing outstanding customer service as the primary point of contact for service department clients Managing service bookings and advising customers on additional work and services Upselling extra services such as service plans, warranties, and maintenance packages Achieving customer satisfaction scores of 800 - 1,000 through effective interactions Collaborating with workshop and parts departments to facilitate efficient service delivery Maintaining accurate records within the dealership management system (DMS) Building strong relationships with customers to encourage repeat business and loyalty Requirements of a Service Advisor: Proven experience as a Service Advisor within the automotive industry Exceptional customer service skills with a professional manner Strong organisational and communication abilities Ability to upsell services to maximise customer satisfaction and dealership revenue Knowledge of DMS systems, such as Drive and Kerridge, is advantageous Confident, personable, with a focus on delivering high-quality service If you are a dedicated Service Advisor with the relevant experience looking to advance your career within a busy dealership environment, we would love to hear from you. Contact Alex Perrin, Automotive Recruitment Specialist at Perfect Placement covering Sidcup and Kent, today to discover more about this fantastic Service Advisor opportunity. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
May 15, 2026
Full time
Our client, a reputable and well-established car dealership in Sidcup, Kent, is seeking an experienced Service Advisor to join their professional team. This is a fantastic opportunity for a skilled automotive professional to work in a customer-focused environment, offering a competitive salary package with excellent earning potential. Benefits: Competitive basic salary of up to 32,000 per annum OTE approximately 40,000 including bonuses 22 days holiday plus bank holidays Working hours from 8am to 6pm, Monday to Friday One in three Saturday mornings on a rota basis Use of dealership management systems including Drive and Kerridge Opportunities to increase earnings through upselling, service plans, and extended warranties Supportive team environment within a reputable dealership Duties of a Service Advisor: Providing outstanding customer service as the primary point of contact for service department clients Managing service bookings and advising customers on additional work and services Upselling extra services such as service plans, warranties, and maintenance packages Achieving customer satisfaction scores of 800 - 1,000 through effective interactions Collaborating with workshop and parts departments to facilitate efficient service delivery Maintaining accurate records within the dealership management system (DMS) Building strong relationships with customers to encourage repeat business and loyalty Requirements of a Service Advisor: Proven experience as a Service Advisor within the automotive industry Exceptional customer service skills with a professional manner Strong organisational and communication abilities Ability to upsell services to maximise customer satisfaction and dealership revenue Knowledge of DMS systems, such as Drive and Kerridge, is advantageous Confident, personable, with a focus on delivering high-quality service If you are a dedicated Service Advisor with the relevant experience looking to advance your career within a busy dealership environment, we would love to hear from you. Contact Alex Perrin, Automotive Recruitment Specialist at Perfect Placement covering Sidcup and Kent, today to discover more about this fantastic Service Advisor opportunity. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
