522 jobs found

Temporary Customer Liaison Officer Location: Crewe/Chester/Stoke areas Contract: Temporary (initial 4 weeks, with potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Crewe area. This role is initially offered on a 4 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a face-to-face customer service role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector What's on Offer Competitive pay, dependent on experience Mileage expenses for business travel Opportunity to work on meaningful community-focused projects Potential for contract extension or permanent employment If you're an experienced Customer Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)

Location: Stevenage - Kings Court Salary: £59,474.00 - £69,959.00 Hours: 39 hours per week Contract Type: Permanent We are seeking an experienced Health & Safety Manager to work collaboratively as part of our wider Health & Safety Team to help drive best practice across the organisation. You will manage and mentor a team of Health & Safety Officers, overseeing key risk areas including asbestos, manual handling, work at height, tools and equipment, CDM, and fleet and driver safety, ensuring the consistent application of safety standards across all operational activities. You will support the delivery of a robust inspection regime, working closely with Duty Holders to monitor performance, assess compliance, and implement targeted improvement plans. Applying established safety frameworks, you will ensure adherence to regulatory and organisational standards while providing expert technical and operational advice across a diverse portfolio. Acting as a principal subject matter expert, you will lead on key technical disciplines including asbestos, vibration and noise, work at height, manual handling, and driver safety. You will also establish and monitor frameworks to ensure the organisation meets its legal, moral, and financial obligations, driving effective risk reduction for both staff and residents. You will hold a NEBOSH General Certificate or NEBOSH Construction Certificate (or equivalent), alongside IOSH membership and progression towards Grad IOSH status. A NEBOSH Diploma (or equivalent), or demonstrable equivalent experience, is essential, together with relevant technical qualifications in asbestos and water hygiene (e.g. P405, P901, Legionella). You will bring strong knowledge of UK Health & Safety legislation, with proven experience of applying this within complex, multi-disciplinary environments to deliver proportionate, risk-based solutions. Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: 29th May 2026 at midnight. This is a hybrid role with a base location at our offices in Stevenage. Occasional travel may be required with attendance at your designated office base and occasional travel to other Clarion offices and sites as and when required. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.

We are seeking a proactive and empathetic Homeless Triage Officer to join our H ousing Options H team. You will act as the first point of contact for individuals and families at risk of homelessness , delivering timely advice, initial assessments, and early interventions to prevent homelessness wherever possible. Working within the framework of the Housing Act 1996 and Homelessness Reduction Act 2017 , you will play a key role in identifying housing needs, managing demand, and ensuring residents receive the right support at the earliest opportunity. Key Responsibilities Act as the first point of contact for homelessness enquiries via phone, face-to-face, and digital channels Conduct initial triage assessments to determine eligibility, priority need, and risk of homelessness Provide high-quality housing advice, including prevention options and available support services Identify safeguarding concerns and escalate cases appropriately Refer and signpost customers to relevant internal teams and external agencies Support early prevention work, including landlord negotiation and tenancy sustainment advice Maintain accurate case records and ensure compliance with statutory duties and internal procedures Work collaboratively with housing officers, support services, and partner agencies About You Experience working in housing, homelessness , or a related frontline advisory role Knowledge of homelessness legislation, particularly the Housing Act 1996 and Homelessness Reduction Act 2017 Strong communication and interpersonal skills, with the ability to engage sensitively with vulnerable individuals Ability to assess risk, prioritise cases, and make sound decisions under pressure Experience of safeguarding and working with vulnerable households Good IT skills and ability to maintain accurate records A proactive, solution-focused approach with strong organisational skills If you have the relevant skills then please apply today!

Job Title: Income Officer Type: Full-time Location: Bristol Salary: £36,954 Hours: Full Time BRC are working closely with a housing organisation seeking an Income Officer to join their Housing Services team. This role involves supporting residents to sustain their tenancies through effective income collection, arrears prevention and tenancy support, whilst delivering a customer-focused and proactive housing management service. Duties: Monitor customer accounts and proactively manage rent arrears. Communicate with residents regarding rent, service charges and other housing-related debts. Negotiate affordable repayment plans and support sustainable payment arrangements. Provide advice and signpost customers to relevant support agencies and welfare services. Work collaboratively with internal teams and external agencies to resolve income-related issues. Attend partnership meetings, court hearings and manage legal action processes where required. Prepare court documentation and support eviction processes as a last resort. Maintain accurate records and update housing management systems. Analyse trends and contribute to service improvements and KPI performance. Ensure compliance with relevant housing legislation, policies and procedures. Requirements: Experience working within a social housing or income management environment. Knowledge of housing legislation and welfare benefits relating to social housing. Experience representing organisations at court and understanding legal procedures. Strong communication, negotiation and relationship-building skills. Ability to work independently and manage a varied workload effectively. Excellent IT skills including Microsoft Office packages. High level of accuracy and attention to detail. Full UK Driving Licence and ability to travel independently. Experience working with housing management systems is desirable. Benefits: - Opportunity to work within a supportive and collaborative team - Training and development opportunities - Flexible and varied workload - Inclusive and values-driven working environment For more information, please call Meg Smith on or . To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.

Job Title: Tenancy Enforcement Officer Tenancy Enforcement Officer (PO23) Department: Housing Division: Housing Needs Reports to: Team Manager Tenancy rights, advice and enforcement (PO5) Responsible for: Tasking (and mentoring) trainees, apprentices and housing assistants Lambeth is delivering an ambitious transformation of its Housing Needs Directorate, aligned to the Council Tenancy Enforcement Officer wider missions of reducing inequality, strengthening communities, and ensuring every resident has a safe, secure and sustainable home. This transformation is reshaping how we work, how we lead, and how we support residents who are often experiencing the most difficult and traumatic moments in their lives. The Housing Needs service is moving towards a prevention-first, resident-centred, trauma-informed model, underpinned by: high-quality casework and tenancy management stronger property standards and compliance improved supply and sustainable housing outcomes a stable, skilled and confident workforce a culture of learning, reflection and continuous improvement Psychologically Informed Environments (PIE) fairness, kindness, respect, integrity and accountability We are building a professionalised workforce, with clear expectations at every level, structured development pathways, and a shared competency and behavioural framework. Staff may be deployed flexibly across the directorate in response to operational pressures, and skills are designed to be transferable, with depth of knowledge increasing by level and supported through training, supervision and CPD. All roles require the ability to: work directly with residents through face-to-face interviews, home visits, property inspections, and community-based work manage telephone and digital contact with professionalism and empathy apply trauma-informed practice and PIE principles work safely and respectfully in residents homes and community settings Equality, diversity and inclusion are core to the culture and practice of the Housing Needs service. Every role in the directorate carries a responsibility to promote fairness, eliminate discrimination and ensure that our decisions, behaviours, services and outcomes reflect the diverse needs of Lambeths communities. We are committed to creating a respectful, inclusive and psychologically safe working environment in which staff feel valued, supported and able to thrive, and where residents are treated with dignity, empathy and professionalism. Expectations are calibrated to each level of leadership and influence, with senior leaders setting the strategic tone, managers 11/3/26 LR Tenancy Enforcement Officer (PO2) embedding inclusive practice in teams, and frontline officers demonstrating these values in every interaction with residents and colleagues. Role Purpose The Tenancy Rights Enforcement Officer is a specialist practitioner responsible for delivering high-quality statutory enforcement under the Renters

We are seeking a proactive Temporary Accommodation Visiting Officer to support the management of temporary accommodation placements. You will carry out property visits, ensure accommodation standards are met, and act as a key link between residents, housing officers, and accommodation providers. This role plays a vital part in ensuring vulnerable households are housed in safe, suitable, and compliant temporary accommodation. Key Responsibilities Conduct regular visits to temporary accommodation properties to assess condition, occupancy, and compliance Ensure properties meet health & safety standards and contractual requirements Identify maintenance issues, disrepair, and safeguarding concerns, escalating where necessary Support placements by verifying suitability of accommodation for households Liaise with landlords, managing agents, and accommodation providers to resolve issues Maintain accurate records of visits, inspections, and follow-up actions Support Housing Options and Homelessness teams with placement decisions Monitor occupancy levels and report unauthorised use or breaches of agreement Provide feedback on property standards and contribute to contract performance monitoring Assist with move-on planning and reducing reliance on temporary accommodation About You Experience in housing, property inspections, tenancy management, or a related field Understanding of homelessness legislation and temporary accommodation duties (desirable) Strong communication and interpersonal skills Ability to deal confidently with vulnerable clients and challenging situations Good attention to detail and accurate record keeping Ability to prioritise workload and manage a field-based role effectively Full UK driving licence (or ability to travel between properties) If you have the relevant skills then please apply today!

Are you passionate about delivering housing solutions that genuinely improve residents' lives? We are seeking an experienced and proactive Acquisitions Officer to join a forward-thinking Housing Needs Service within a North East London local authority. This is an exciting opportunity to contribute to a resident-centred team focused on securing safe, sustainable temporary accommodation for vulnerable households. In this role, you will play a key part in acquiring and inspecting properties to ensure they meet regulatory standards and provide high-quality accommodation. You will work closely with landlords, agents, providers and internal stakeholders to identify effective homelessness solutions, while managing a portfolio of properties, hostels, blocks or estates. You will also support the wider homelessness prevention agenda by applying your knowledge of housing legislation and working collaboratively to achieve positive outcomes for residents. We are looking for someone with: Strong knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017 Experience in property acquisition, temporary accommodation or housing management The ability to build strong stakeholder relationships and negotiate effectively An understanding of welfare benefits and adult social care A proactive, organised and resident-focused approach You'll be joining an ambitious and evolving Housing Needs Service with a positive learning culture that embraces innovation, collaboration and continuous improvement. If you are ready to make a real impact within a dynamic local authority environment, we would love to hear from you. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).

Berkshire 4-Month Initial Contract £25.15 per hour (Umbrella/Inside IR35) Hybrid Working Are you an experienced Allocations Officer looking for your next contract opportunity within a local authority environment? We are recruiting for a skilled housing professional to join a Berkshire-based council on an initial 4-month contract. This is a fantastic opportunity to play a key role in delivering an effective and compliant housing allocations service. You will provide expert advice and guidance on the Council's Allocations Scheme and Nominations Agreement, ensuring all housing legislation and regulatory requirements are consistently met. You will manage housing register applications, assess eligibility, determine banding awards, and oversee the allocations process through to property matching. The role also involves direct matching for vulnerable groups, including applicants with medical needs, delayed discharge cases, under occupiers and homeless households. Working closely with Housing Associations and internal teams, you will coordinate void and new-build property allocations while contributing to a wider housing solutions service. To succeed in this role, you will need: Previous experience in housing allocations within a local authority or housing association Strong working knowledge of housing legislation and allocations policies Experience using NEC/Northgate, Civica or Jigsaw systems within an allocations or housing register setting Practical understanding of Choice Based Lettings Excellent organisational skills and attention to detail The ability to manage complex cases and communicate effectively with stakeholders How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in City of London who are looking to appoint a Business Support Officer - Housing for the 3 months ongoing, at the rate of 29 per hour umbrella Job responsibilities We are seeking a proactive and detail-oriented Business Support Officer to join our Voids team. This role is pivotal in ensuring smooth administrative processes and supporting the operational functions of our housing services. You will provide essential support to the Manager, Service Managers, and Surveyor, helping maintain accurate records and streamline workflow across the department. Key Responsibilities: Accurate data inputting and maintenance of housing records. Managing key allocations and ensuring records are up-to-date. Raising orders in iWorld for contractors and monitoring progress. Updating the voids tracker to reflect current status. Issuing variation instructions as required. Chasing contractors for Gas and Electric certification and ensuring compliance. Providing general administrative support to the Manager, Service Managers, and Surveyor. Essential Skills & Experience: Previous experience in a housing or voids environment is highly desirable. Familiarity with the iWorld (NEC) system is advantageous. Strong administrative and organisational skills . Ability to work independently and as part of a team. Attention to detail and a proactive approach to problem-solving. Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Inspection Team Leader Job Purpose Inspection Team Leader Responsible for the day-to-day leadership and supervision of the inspection team working under licensing. The role focuses on ensuring high-quality property inspections across the private rented sector, supporting compliance with housing standards and licensing conditions, and improving the condition of rental properties. Main responsibilities Inspection Team Leader Team Leader and Supervision Inspection and Quality Assurance Stakeholder Engagement Service Accountabilities Inspection Team Leader Lead, manage, and support a team of inspection officers conducting property inspections under housing licensing schemes Allocate and prioritise workloads, ensuring timely and effective service delivery. Provide technical oversight and mentoring on housing standards, including HHSRS, preparing and issuing notices, and tenancy-related issues Oversee the quality and consistency of inspections and ensure the compliance with housing legislation and licensing conditions Review and approve inspection reports, ensuring accuracy and appropriate follow ups Undertake property inspections where necessary to assess compliance with licensing conditions, support enforcement action and ensure consistent application of housing standards across the team. Work with landlords, tenants agents and external partners to facilitate inspections and promote understanding of licensing responsibilities identify opportunities to improve inspection processes and data systems General information: Inspection Team Leader The post holder will be required to comply with organisation's policies and procedures. The organisation has a no smoking policy. Staff are not permitted to smoke on any of the organisation's premises nor in any vehicle used on organisation business. This Job Description covers the main duties and responsibilities of the job and will be subject review and amendment, in consultation with the post holder, to meet the changing needs of the organisation. Other activities commensurate with this Job Description may from time to time be undertaken by the post holder.

Benefits Officer - Discretionary Housing Payments 3 months initially, likely to be extended Home working -will be required to do some training for others in the office later in the contract Negotiable rates Our client is looking for a Benefits Officers on an initial 3-month contract to provide a first-class service to the public in the granting of Housing Benefit and Council Tax Support.As the successful candidate you will be responsible for processing claims for Housing Benefit and Council Tax Support both accurately and quickly so that agreed targets are met. You will mainly be processing Discretionary Housing Payment claims.You will also be responsible for the below: Maintain an up to date knowledge of procedures, regulations and systems and provide an awareness of other welfare benefits where appropriate. Consider and make recommendations on backdating benefit claims. Maintain a high level of customer care in all operations. Assist in supporting other staff when required. Deputise for the Benefits Team Leader in their absence. The successful candidates must have experience processing Discretionary Housing Payment Claims. This is the main part of the role and also need the below: Knowledge of benefits legislation and the ability to interpret and communicate it to customers Ability and proficiency in Academy system Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Join the Team as a Housing Officer - London/Hertfordshire (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Join the Team as a Housing Officer - North West (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

About the Role Westminster City Council is seeking an experienced Building Safety Lead to play a critical role in ensuring the safety and compliance of our housing stock, particularly High-Risk Buildings (HRBs) , in line with the Building Safety Act 2022 and associated legislation. This is a high-impact role with responsibility for building safety strategy, compliance delivery, and cultural change across the organisation. The postholder will work closely with senior stakeholders, regulators, residents, contractors, and internal teams, and will be based primarily on-site at Victoria City Hall , with hybrid working available. Key Responsibilities Principle Building Safety Manager Building Safety & Compliance Own, deliver and regularly review building safety policies, procedures, management plans and processes . Lead the Building Safety Case programme , including oversight of registration of in-scope buildings with the Building Safety Regulator. Quality assure Building Safety Case Reports and associated fire and structural risk assessments. Ensure full compliance with the Building Safety Act 2022 , Fire Safety Act 2021, and secondary legislation. Act as the councils subject matter expert for all building safety matters. Own and deliver Mandatory Occurrence Reporting processes. Drive delivery of the golden thread of building safety information across all WCC housing assets. Deliver the building safety competency framework in line with PAS 8672 standards. Leadership & Governance Line manage a multidisciplinary team including Building Safety Managers, Structural Engineer, Resident Engagement Officer and Administrator. Report directly to the Head of Compliance & Building Safety , providing regular updates on compliance, remediation progress, KPIs and risks. Chair and host Building Safety Committee meetings. Horizon scan for legislative and regulatory changes impacting building safety. Programme & Project Delivery Principle Building Safety Manager Oversee allocation and tracking of building safety actions across reactive and planned works programmes. Support procurement of consultants and remediation contractors outside existing frameworks where required. Contribute to or manage client briefs for fire and safety improvement works. Support Gateway submissions and works on in-scope buildings. Review specifications and technical drawings to ensure compliance with Building Regulations and British Standards. Oversee delivery and completion of building safety case reports in collaboration with Heads of Service. Stakeholder & Resident Engagement Principle Building Safety Manager Provide expert advice to internal departments on fire and building safety matters. Work with Housing teams to support PEEP development . Ensure robust resident engagement strategies and building safety information packs are delivered across all HRBs. Liaise with Leaseholder Services on Section 20 consultations , and support planning, building control and listed building consent processes where required. Engage with residents, leaseholders, councillors and external partners to promote a strong building safety culture. What This Role Will Achieve Principle Building Safety Manager Safe, compliant High-Risk Buildings delivered in line with statutory requirements. Improved organisational awareness and culture around building safety. Effective resident engagement and confidence in safety management. Robust governance, assurance and continuous improvement across WCCs housing portfolio. Essential Experience Principle Building Safety Manager Substantial senior-level experience in building safety management , surveying, maintenance or construction ideally within social housing . In-depth technical expertise in fire and building safety in residential environments. Strong knowledge of relevant legislation including the Building Safety Act , Fire Safety legislation, Building Regulations and Landlord & Tenant Act. Experience managing complex, multi-disciplinary programmes from inception to completion. Proven leadership experience with the ability to influence senior stakeholders. Experience working in or with local authorities or housing providers. Confident liaising with residents, leaseholders, regulators and elected members. Experience using compliance or fire risk management software. Skills & Capabilities Principle Building Safety Manager Strategic thinker with strong attention to detail. Excellent written and verbal communication skills. Strong stakeholder management and decision-making ability. Ability to challenge proposals and evidence value for money. Financial forecasting and programme oversight skills. Political awareness and experience operating in a democratic environment. Qualifications (Essential) Principle Building Safety Manager NEBOSH Fire Safety Management Certificate (or equivalent Level 3 fire safety qualification). Degree in Building Surveying, Fire Engineering or a related discipline. Affiliation to IFSM or IFE (membership not required). Demonstrable competence in reviewing building safety assessments under a recognised risk register scheme.

s202 and Banding Reviews Officer 3-4 month contract 37 hours per week Fully Remote £28 - £34 Umbrella You will be conducting statutory reviews under Section 202 of the Housing Act 1996 and carrying out Banding Reviews. You will be managing a caseload of decisions weekly and producing legally robust decision letters. The role is fully remote and offers a competitive hourly rate. Candidates must have experience in S202 Reviews and a strong understanding of housing legislation and an understanding of working within Housing Register framework. For further information about this s202 and Banding Review Officer role, please contact specialist Social Housing recruiter, Mark Grove, on (phone number removed) or apply via this site

Community Ambassador Project Officer SO1 £ 35,391 - £42,888 Fixed term - one year Full time Twickenham Civic Centre Other essential information: Most of the responsibilities associated with this role will be carried out in the community. Objective of role This is an exciting opportunity to join Richmond Council's Community Engagement Team and play a central role in shaping how residents across the London Borough of Richmond have their voices heard and acted upon. As Community Ambassador Project Officer, you will lead and develop the unique and high-profile Richmond Community Ambassador Programme, working closely with a dedicated group of volunteers who live in social housing across the borough to influence decisions, improve standards in their neighbourhoods, and build strong relationships between residents, Housing Associations, and the Council. In this role, you will: Support residents to represent their communities with confidence Deliver real, visible improvements that matter to local people Support the Council's ambition to be open, inclusive, and community-led About the role No two days in this role are the same.You'll work at the heart of the community, supporting a network of passionate volunteer Community Ambassadors and bringing together residents, housing associations, councillors and council teams. You'll be: Supporting and coordinating Community Ambassadors, acting as their main point of contact Recruiting, onboarding and training new volunteers Arranging estate inspections and helping to follow up on repairs and improvements Organising forums, workshops and partnership meetings Working closely with housing providers to resolve issues and share learning Getting out into the community to promote the programme and reach new voices Tracking impact and outcomes, and sharing success stories Essential Qualifications, Skills and Experience We welcome applicants with different backgrounds, skills, and experience to apply - what matters most is your ability to connect with people and make things happen. You'll need: Experience of community engagement, resident involvement or customer focused work Confidence working with a range of stakeholders including residents and partner organisations An understanding of social housing and the issues affecting tenants Experience of, or interest in, working within local government or the public sector Strong communication skills, with the ability to explain issues clearly and sensitively Excellent organisational skills and the ability to juggle multiple priorities A proactive, solutions focused mindset and a commitment to equality and inclusion Good IT skills, including using databases and digital tools Secondment All internal applicants for this secondment must seek permission from their current line manager before applying. Failure to do so may result in the secondment not being authorised. Closing Date: 17th May 2026. Shortlisting Date: 18th May 2026. Interview Date: W/C 25th May 2026. We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

A fantastic opportunity has emerged for a specialist Income Recovery Officer to join one of our leading public sector clients in a full time (37.5 hours per week, Monday to Friday), fixed term contract role for the next 12 months. Based in North London for 4 days per week and working from home one day per week (once probation is passed), this role reports into the Income Team Leader, and our client is looking for a candidate who has experience of: Ensuring prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges. Running weekly rent arrears reports, keeping records of actions taken and corresponding with tenants. Advising tenants on Housing Benefit and Universal Credit, with the aim of sustaining tenancies. Liaising with benefit agencies to resolve problems with Housing Benefit and Universal Credit. Submitting former tenant debts for write-off where the debt is unrecoverable. Taking legal action against residents who will not pay, including representing the Association in court. Applying for grants, DHP's, APA's and Direct UC payments Making affordable repayment agreements taking income and expenditure into account. Offering appropriate advice and support including referrals to the Tenancy Sustainment Service. Proactively monitoring and managing rent and service charge accounts for both current and former residents across all tenure types. Participating in the development, implementation and successful delivery of income and financial inclusion projects and service improvements This (predominantly office-based) role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (585 units across the boroughs of Enfield and Waltham Forest) is all local and can be covered by foot or bus. Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable. Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in early May 2026. Only applicants who feel they meet the above criteria need apply.

An exciting temporary opportunity has arisen with one of our most improved Local Authority Clients for an Allocations Officer, working 60% of the week from home (2 days each week in the office). The role is for 37 hours per week (Monday to Friday) for an initial period of 6 months and will report directly into the Allocations and Housing Register Manager. No home visits are required in this post. In this role you will need to undertake and determine eligibility assessments for potential tenants accessing the housing register to ensure the legality and suitability of every allocation. In addition, you will be responsible for meeting statutory requirements, performance indicators and targets in the letting of all social housing. Our client is based not far from Heathrow airport in West London and the successful candidate will have to: Successfully implement the Allocations Policy to ensure the effective use of properties. Liaise with local authorities, other housing associations and appropriate agencies to achieve the policy objectives in allocating its properties, attending liaison meetings as necessary. Work as part of a team advertising and letting council and RSL homes to applicants on the housing register, or who require emergency temporary accommodation due to threat of homelessness. Challenge RSLs where nominations arrangements are not being met, with supervision from Team Leader. Provide information and advice on mobility schemes including out of London, Seaside and Country Homes and other mobility schemes that may be developed. Provide efficient and effective administration of the allocation of all housing resources available to ensure that customer's needs are met and to ensure the implementation of the Council's Housing Allocation Scheme. Advertise properties and process shortlists to arrange viewings. Experience of allocating temporary &/or permanent accommodation and use of Jigsaw, as well as Home Connections or similar Choice Based Lettings system is essential. Only applicants who meet the above criteria and are available either immediately or on a short notice period (1-2 weeks) need apply for this post, as the client is looking for an immediate start.

A fantastic opportunity has emerged for a Homelessness Reviews Officer to join the housing options department at one of Adecco's most improved public sector clients for the next three to six months, paying up to 300 per day (Umbrella) for the right candidate. Our client is based in West London but this role is hybrid working (just 2 days each week in their office) and you will be working 36 hours each week (Monday to Friday). Key elements of the role include: Undertaking complex enquiries to inform the decision making process and to carry out statutory and non-statutory reviews under current legislation particularly S202 of the Housing Act 1996 Part VI & Part VII, as amended, taking into account relevant case law and the Homelessness Codes of Guidance. Responding to threats of judicial review with expediency, preparing counter responses to legal arguments brought under the Rules of Administrative Justice Act. Authorising or refusing continuing discretionary temporary accommodation pending review or appeal, making such decisions in line with the prevailing legislation and case law. Instructing the Council's Legal Department and/or legal contractor in the conduct of litigation. Attending court hearings to represent the Council and to provide assistance to counsel as necessary on behalf of the local authority e.g. on the interpretation of the council and company procedures and policies as well as detailed information on the matter under litigation. Providing guidance to homeless officers on the suitability of accommodation allocated by the Authority including offers made under Part VI and Part VII of the Housing Act 1996 (as amended). Assessing and managing the risks associated with litigation on the basis of the strength of the presenting case, making recommendation to the team manager or head of service regarding possible risks of Judicial Review. Maintaining and applying a detailed knowledge of legislation, statutory guidance and case law and to apply this knowledge in the duties of the post. Preparing and presenting detailed reports to senior managers within the service on the outcome of court hearings and its implications to the local authority. Significant experience and knowledge of court processes relating to judicial review is key for this role. Only applicants who feel they meet the above criteria and can start on short notice (2 weeks' notice maximum) need apply for this role as our client is keen to interview virtually before the end of May 2026.

One of my local authority clients in the Hertfordshire region are currently on the search for a Senior Private Sector Housing Officer. Role: Private Sector Housing Officer Rate: Neogitable Start date: ASAP Working pattern: 2 days on site 37hrs Role Duties: Investigation of complaints regarding housing in line with council policies and procedures, using the Housing Health and Safety Rating System (HHSRS). Where appropriate, to initiate and follow through formal enforcement action under Housing Act 2004. Mandatory licensing of houses in multiple occupation (HMOs) including investigation and enforcement of unlicensed HMOs. Investigating unlicensed HMO's carrying out rogue landlord work You will be required on site 2 days per week with the remaining 3 days working from home.