Customer Service Administrator - Financial Services

CUSTOMER SERVICE ADMINISTRATOR - FINANCIAL / LEGAL SERVICES
FULL TIME, PERMANENT
MANCHESTER CITY CENTRE
30,000 + up to 5,000 OTE

Get Recruited are very excited to be representing our client, who are on the lookout for a First Response Executive / Customer Service Administrator to join them!

This is a great opportunity for a confident and driven First Response Executive / Legal Services Administrator / Customer Service Administrator to play a pivotal role in supporting clients at the start of their recovery journey. You'll be the first point of contact, delivering a professional, empathetic, and informative experience while guiding clients through a complex but rewarding process.

If you enjoy working in a fast-paced, client-focused environment within legal or financial services, this could be the perfect next step in your career!

As a Customer Services Administrator (Financial or Legal) you'll be:

• Handle inbound phone and email enquiries, answering all questions / enquiries professionally and with care
• Guide clients throughout the recoveries process, with clear communication throughout the call
• Onboard new clients, transferring their cases to the relevant department
• Guide clients through the initial stages of the recovery process, ensuring clear and confident communication throughout
• Providing financial insights throughout the process
• Ensure all necessary information and documentation is gathered to progress cases effectively
• Maintain a high standard of client care while working towards individual and team targets

You must have:

• Proven experience in customer service, sales or partnerships, ideally within financial services or legal industries
• Strong communication skills
• Confident in working independently and can work to targets
• Highly organised with a strong focus on conversions
• Proven experience of working in a target driven environment
• Experienced within Financial Services Administrator, Legal Services Administrator, Client Account Administrator, Case Management Administrator, Client On boarding Administrator

Benefits:

• Competitive basic salary + uncapped commission and bonus structure
• 25 days holiday + bank holidays
• Annual bonus scheme
• Regular team socials including summer and Christmas events
• Company awards and recognition evenings

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