Complaints Specialist - Insurance - Fully Remote

Advancing People - Recruitment Specialists are now recruiting for a remote Insurance Claims Complaints Specialist to join a VC Backed Tech company who are using AI to help insurers process Claims in record time.

Our client have raised $16M+, and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans.

As a Complaints Specialist you will be responsible managing complaints end to end, from first notification through to a successful outcome.

To be considered for this role you must have proven Insurance complaints experience within at least one of the following sectors:

Automotive - Property - Travel - Gadget/Warranty - Pet

This role is ideal for:

• An experienced complaints specialist who wants real ownership in a high-growth environment
• A senior insurance claims handler ready to specialise and build a function from scratch

The Role:

• Own your specialist function end to end with high autonomy
• Investigate, build cases, and drive outcomes across the claims portfolio
• Develop and improve processes, templates, and workflows as the function scales
• Coach claims handlers on identifying relevant opportunities at the point of claim
• Track and report on performance metrics for your function
• Attend client meetings as a domain expert in your specialism
• Maintain accurate records for audit, compliance, and client reporting

The Person:

• Based anywhere within the UK or Ireland with work authorisation
• At least 2+ years of experience handling insurance complaints, quality assurance, or regulatory compliance
• Strong organisation and ability to prioritise independently
• Comfortable using data to make decisions
• Team-oriented, hardworking, and ambitious
• Experience leading, mentoring, or coaching others is beneficial
• Startup or high-growth experience is a plus

This is a full time Permanent fully remote position offering an annual salary of 45,000 - 55,000 + 15% Bonus + Equity as well as very attractive company benefits.

The role offers full flexibility to work from home / Remote working 5 days a week (100% of the time)

Advancing People - The Recruitment Specialist

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.