5 jobs found

FM Team Leader (Operations) - Helpdesk Salford Temp-to-Perm 30,000 - 32,000 (depending on experience) Monday - Friday 40 hours per week We're recruiting on behalf of a well-established FM organisation for an experienced Team Leader (Operations) to support the day-to-day running of a fast-paced Command / Service Centre environment. This is a hands-on leadership role focused on people management, performance, coaching, quality, and process improvement . You'll oversee a team of administrators and schedulers, ensuring policies and procedures are followed and that contractual KPIs and internal targets are consistently achieved. The Role As Team Leader , you'll be responsible for the daily functional management of the Command Centre, ensuring service is delivered efficiently and to a high standard. You'll proactively engage, motivate, coach and develop your team, acting as the first point of escalation for operational queries and issues. Key Responsibilities Act as the initial point of escalation for Command Centre Operators Monitor and manage workloads, ensuring tasks are delivered within required timescales Conduct monthly 1:1s and quarterly performance reviews , documenting actions and development plans Maintain training documentation and complete training needs analysis to support individual and business requirements Identify service needs, process improvements, opportunities and weaknesses, acting as a key customer/staff interface Support rollout of agreed processes and implement changes to working methods and procedures Establish and maintain excellent customer relationships (internal and external) Ensure compliance with company policies, procedures and ethical principles About You Essential: Minimum 3 years' experience in a Contact Centre/Service Centre/Command Centre environment Experience working for a facilities management company or similar Proven experience in people leadership and running teams effectively Strong coaching and development capability (individuals and teams) Advanced IT skills in Microsoft Excel and Word Strong analytical and decision-making skills Customer-focused, responsive and professional Strong attention to detail and a proactive "self-starter" approach Demonstrated experience implementing, evaluating and improving business processes Apply If you're interested, please submit your CV or call Jess on (phone number removed) for more information.

This role is working for an acclaimed international law firm and is responsible providing a high end service for their internal facilities helpdesk in their centrally located state of the art London office on a 10am to 6pm shift Monday - Friday hybrid with 3 days in the office. Facilities helpdesk duties involve; Manage, control and monitor efficiently the day-to-day operation of the Helpdesk function. Effective management of all preventative maintenance (PPM) scheduling and reactive service calls, including logging of jobs, seeing through from start to completion, and escalating where appropriate. Update the internal client requesting facilities assistance on the status of their call, advising of any problems or issues with their request. Ensure all certification and supporting paperwork (works record sheets, instruction sets, plans, photos etc.) supplied is saved within the CAFM system and managed effectively within Helpdesk. Produce a variety of reports regularly, collation of statistics and any other adhoc reporting / analysis requested. Manage Helpdesk administration and facilitate training requirements. Carry out modifications and updates on system data regularly and maintain an effective filing system. Capture Events and associated requirements for efficient and smooth delivery of service. Management, uploading and amendment of asset information held in CAFM system and helpdesk operation. Supporting the Helpdesk Supervisor in the effective management of the CAFM and Helpdesk function. Liaise with external parties where required. Stakeholder management. Provide professional customer service at all times. Supporting the Facilities team in the management of services to the business. Experience of working a facilities helpdesk in a professional services environment is desired as well as a strong focus on outstanding customer service and proven ability to work as part of a team. This is an outstanding opportunity to be part of a thriving and growing business and to work in a strong, cohesive and supportive team.

Business Development Manager Facilities Management Hybrid UK Travel ABOUT THE COMPANY We are a fast-growing, technology-led facilities management business delivering hard and soft FM services to commercial, hospitality, retail and workplace clients across the UK. Combining a 24/7 in-house helpdesk, a vetted national supply chain, and proprietary service management technology, we provide clients with real-time visibility, operational control, and consistently high service standards across multi-site portfolios. Our clients range from independent operators to national hospitality and retail groups with 30+ locations nationwide. As we continue to scale, we are investing heavily in technology, people, and commercial growth - making this a genuine opportunity to join at an exciting stage of the journey. THE ROLE Business Development Manager / Sales Manager We are looking for an ambitious, commercially driven Business Development Manager to lead and grow our new business pipeline. This is not a "lead-fed" sales role. We are looking for someone who can identify opportunities, open doors, build relationships with senior stakeholders, and win profitable long-term contracts. You will own the full sales cycle - from prospecting and qualification through to proposal, negotiation, and handover - working closely with senior leadership and operations to shape compelling client solutions. This role offers genuine autonomy, influence, and progression for someone who wants to help build a high-growth FM business. Location Hybrid working with UK travel Contract Permanent, Full-Time Reporting To Managing Director Start Date ASAP KEY RESPONSIBILITIES Sales & Business Development Own and manage the full sales cycle from outreach through to close. Generate new business opportunities through networking, referrals, partnerships, events, and proactive prospecting. Build strong relationships with key decision-makers including FDs, COOs, Property Directors and Operations teams. Conduct consultative discovery meetings to understand operational challenges and commercial drivers. Deliver tailored presentations, proposals and solution-based pitches. Pipeline & Performance Build, maintain and manage a high-quality sales pipeline. Maintain accurate CRM records, forecasting and reporting. Consistently achieve and exceed revenue and contract value targets. Provide weekly commercial updates and pipeline reporting to leadership. Commercial & Tender Management Lead pricing discussions, solution design and commercial negotiations. Manage RFI, RFP and tender processes from submission through to presentation and close. Work closely with operational teams to ensure commercially viable and deliverable service models. Market Presence & Strategy Maintain strong market and competitor awareness. Represent the business at industry events, conferences and networking opportunities. Provide commercial insight and market feedback to leadership. Support the future growth of the sales function and mentor junior team members as the business scales. WHAT YOU WILL BRING Minimum 5 years' experience in B2B sales within Facilities Management, Building Services or Commercial Property. Proven track record of winning multi-site FM contracts. Strong commercial awareness with experience around pricing, margins and contract negotiations. Ability to engage and influence senior stakeholders. A consultative, relationship-led sales approach. Confidence building and managing a pipeline independently. Experience leading tenders and formal bid submissions. Full UK driving licence and willingness to travel nationally. NICE TO HAVE Experience selling FM technology platforms or CAFM solutions. Existing network within hospitality, retail, workplace or co-working sectors. Relationships with Facilities, Operations or Property Directors. Experience managing or mentoring junior sales team members. PACKAGE Base Salary: £50,000 - £60,000 DOE Uncapped Commission Structure: Genuine double OTE opportunity Car Allowance: Included Holiday: 21 days + bank holidays, increasing with service Tools: Laptop, phone, CRM and bid support infrastructure provided Career Progression: Clear pathway to Head of Sales / Sales Director WHY JOIN? This is a genuine opportunity to join a growing FM business where your impact will be visible from day one. You will work directly with senior leadership, influence commercial strategy, and play a key role in shaping the future growth of the business - with the operational foundations already in place to support long-term success. HOW TO APPLY Please submit your CV along with a short covering note outlining your relevant experience and examples of recent contracts won.

Helpdesk Operator Facilities Management Location: Bracknell Pay: £14.45 Full-time Temporary (3 months) We are currently recruiting for a Helpdesk Operator to join a leading Facilities Management provider based at the Bracknell. This is a fantastic opportunity to work within a fast-paced, high-profile environment supporting the delivery of essential FM services. The Role: As a Helpdesk Operator, you will be the first point of contact for all maintenance and facilities-related queries. You will play a key role in ensuring service requests are logged, tracked, and resolved efficiently while delivering excellent customer service. Key Responsibilities: Handling incoming calls and emails from clients and site users Logging jobs accurately onto the CAFM system Coordinating with engineers and subcontractors Monitoring job progress and ensuring SLAs are met Providing regular updates to stakeholders General administrative duties to support the FM team What We re Looking For: Previous experience in a helpdesk, customer service, or FM environment (preferred) Strong communication and organisational skills Ability to work in a fast-paced environment Good IT skills, including experience with CAFM systems (desirable) A proactive and customer-focused approach What s On Offer: Competitive hourly rate of £14.45 Opportunity to work at a prestigious and well-known site Supportive team environment Potential for long-term opportunities If you re a motivated individual with a passion for delivering excellent service, we d love to hear from you. Apply now or get in touch for more information.

Client Response Team Operator Location: Haydock Salary: £27,500 per annum Our client, Facilities Management (FM) service provider, is seeking a proactive and customer-focused Client Response Team Operator. Working across multiple contracts including retail, fast food, nurseries, energy providers, and MOD sites, they deliver both reactive and planned engineering services nationwide. This is a fantastic opportunity to join a well-established FM business. The Role As a Client Response Team Operator, you ll be the first point of contact for incoming maintenance and repair requests, ensuring a fast and effective response for a range of clients across the UK. You ll coordinate engineers, manage workloads, and maintain excellent communication to deliver high-quality service around the clock. Key Responsibilities Act as the first point of contact for clients, logging and managing maintenance queries. Use the in-house CAFM system to schedule engineers and contractors efficiently. Monitor and report on open jobs, ensuring all works meet contractual KPIs and SLAs. Build and maintain strong internal and external relationships. Follow up with clients to ensure satisfaction and continuous improvement. Represent the company professionally at all times and uphold its reputation for quality service. Skills & Experience Confident communicator with strong customer service and relationship-building skills. Excellent multitasking and organisational abilities with attention to detail. Experience in a helpdesk, call handling, or FM service coordination role is highly desirable. Good IT skills, including Microsoft Office and CAFM systems. Knowledge of SLA/KPI management and compliance procedures is an advantage. Calm under pressure, proactive in solving problems, and able to work independently. An understanding of engineering or building maintenance services would be beneficial. What s in It for You Opportunity to work with a respected FM provider with diverse, nationwide contracts. A supportive, fast-paced environment where your input makes a real difference. Long-term career prospects within a growing business that values its people.