30 jobs found

1 x Permanent position & 1 x 2-year Fixed-term position available Join our Housing Standards team and play a vital role in improving residents' lives across our communities. As a Community Enforcement Officer you will be at the forefront of ensuring homes in the private rented sector are safe, warm, and healthy. About the Role This is a key role within our Private Sector Housing Investigations function. You will manage a varied and often complex caseload, using your knowledge of housing and environmental health legislation to investigate complaints, assess housing conditions, and take proportionate enforcement action where necessary. You will: Lead and manage complex enforcement cases from initial investigation through to resolution Apply relevant legislation (including Housing Act 2004 and associated regulations) to drive compliance Prepare evidence and represent the Council in legal proceedings where required Work closely with residents, landlords, managing agents, and partner agencies Provide specialist advice and guidance to colleagues across the service Contribute to continuous service improvement and the development of best practice About You We are looking for a confident, proactive professional who can manage competing priorities and deliver effective outcomes in a regulatory environment. You will bring: Strong working knowledge of housing, environmental health, or regulatory enforcement legislation Experience of managing complex investigations and enforcement action The ability to influence and negotiate with a wide range of stakeholders Excellent written and verbal communication skills A structured and organised approach to case management Confidence to make robust, defensible decisions A relevant Environmental Health qualification (or progress towards one) is essential. Closing Date: 14th June 2026 Interview Date: W/c 22nd June 2026 Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.

Resident Liaison Officer (RLO) Location: Brighton Working Hours: 08 30 Contract Type: Fixed Term (TBC) Salary: £32,000 per annum Overview: We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works. Key Responsibilities: Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships Distribute pre-entry documentation, including information packs and notices such as four-week letters Collect feedback post-completion to assess resident satisfaction and improve service delivery Requirements: Previous experience in a Resident Liaison Officer role or similar Strong communication and interpersonal skills Ability to manage sensitive situations with professionalism and empathy Organised, proactive, and able to work independently Full UK driving licence (preferred, if applicable) What We Offer: Competitive salary of £32,000 per annum Supportive working environment Opportunity to work on impactful residential projects

Join our Client South Gloucestershire Council's team as a Licensing Support Officer Are you passionate about providing a high quality support service? Do you thrive in a collaborative environment? If so, we want you to join their team in Broad Lane, Yate. Position: Licensing Support Officer Contract Type: Temporary Hourly Rate: 13.47 Location: Broad Lane Council Offices Yate About the Role: As a Licensing Support Officer, you will play a crucial role in the Environment and Community Services Department. Under the guidance of the Technical Support Team Leader, you will deliver efficient and responsive support to various sections, including Strategic Planning, Safe Strong Communities, and Street Care. Your work will directly contribute to the delivery of essential public services. Key Responsibilities: Provide high-quality technical support and respond to service requests, queries, and complaints. Collaborate with internal and external stakeholders, including local councillors, businesses, and the public. Process service requests and applications, ensuring compliance with Council policy and relevant legislation. Maintain budgetary records and prepare official orders while providing accurate financial information to Service Managers. Assist in the democratic decision-making process by supporting report preparation and committee resolutions. Who You Are: We are looking for a proactive individual who can: Prioritize and manage a diverse workload effectively. Communicate clearly and provide technical advice to customers. Demonstrate strong interpersonal skills, especially in potentially challenging situations. Work collaboratively within a team and support less experienced staff. Qualifications: Relevant administrative and/or technical experience in a similar role. Minimum of five GCSEs at grade C or above, including Maths and English (or equivalent). NVQ Level 3 or equivalent experience is desirable. Proficiency in Microsoft Office and other relevant software applications. Why Join Us? Be part of a dynamic and supportive team that values collaboration and innovation. Gain invaluable experience in a role that impacts the community positively. Enjoy a flexible working environment that encourages professional growth. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Private Sector Housing Officer Hertfordshire Local Authority 50- 55 per hour Initial 6-Month Contract Hybrid Working A Hertfordshire-based Local Authority is looking for an experienced private sector housing professional to join the team on an initial 6-month contract. This role offers 50-55 per hour, hybrid working arrangements, and the opportunity to manage a varied caseload across private sector housing matters. The council is seeking someone with strong experience within private sector housing, particularly around enforcement activity and housing standards. Experience dealing with unlawful eviction cases would be highly desirable. Key duties will include: Investigating and responding to private sector housing complaints Carrying out HHSRS assessments, HMO inspections, and property visits Taking enforcement action in line with current housing legislation Preparing and serving statutory and legal notices Managing civil penalty cases and supporting enforcement outcomes Attending tribunals and representing the service where required Managing regulatory cases through to resolution and ensuring compliance standards are met Undertaking statutory nuisance investigations This is a great opportunity for an officer who is confident managing a broad private sector housing caseload and is comfortable working within a busy local authority environment.Top of Form For more information, give me a call on (phone number removed) or email (url removed) Bottom of Form

Marks Consulting Partners are currently looking for an Income Manager to work with one of our Housing Association clients in London. What the Job Will Be Doing Leading the income management and arrears recovery service across general needs, supported and temporary accommodation stock Maximising rental income collection and reducing current and former tenant arrears Developing and implementing effective arrears prevention and recovery strategies Managing complex arrears cases and overseeing legal action where appropriate Supporting tenancy sustainment through proactive resident engagement and financial inclusion support Working collaboratively with residents to agree realistic repayment arrangements Managing, motivating and developing Income Officers and wider income teams to achieve high performance standards Monitoring KPIs, service standards and performance targets to drive service improvement Producing performance reports and analysing data to identify trends and areas for improvement Ensuring compliance with housing legislation, regulatory requirements and pre-action protocols Supporting complaint resolution and improving customer satisfaction across the income service Building strong relationships with internal teams, local authorities, DWP and external support agencies Representing the organisation at meetings, partnership forums and court hearings where required What You Will Need Proven experience managing an income or rent recovery service within social housing or local government Strong knowledge of arrears recovery processes, tenancy sustainment and housing legislation Experience managing and developing staff within a target-driven environment Strong understanding of welfare benefits and Universal Credit Ability to balance income recovery with a resident-focused approach Experience producing performance reports and analysing service data Excellent communication, negotiation and stakeholder management skills Strong organisational and leadership abilities Experience using housing management systems and Microsoft Office packages CIH qualification or equivalent professional qualification desirable

Customer/Resident Liaison Officer General Overview: The Resident/Customer Liaison Officer is responsible for maintaining effective communication between the company and residents during construction, regeneration, or maintenance projects. This role ensures that residents are fully informed and supported throughout the project lifecycle, addressing any concerns or issues that may arise. The officer plays a crucial role in fostering positive relationships with residents, ensuring that their needs and expectations are met, and enhancing overall customer satisfaction. Key Accountabilities: Resident Communication: Serve as the primary point of contact for residents, providing clear and timely information about project plans, timelines, and progress. Issue Resolution: Address resident concerns, complaints, or queries promptly and effectively, ensuring that issues are resolved to the satisfaction of both the resident and the company. Pre-Project Engagement: Conduct pre-project surveys and consultations with residents to understand their needs, preferences, and any potential issues, feeding this information back to the project team. Information Distribution: Prepare and distribute newsletters, letters, and other communication materials to keep residents informed about upcoming works, project milestones, and any potential disruptions. Resident Support: Provide ongoing support to residents throughout the project, including arranging temporary accommodation or other necessary provisions if required by the nature of the works. Stakeholder Coordination: Work closely with project managers, contractors, and other stakeholders to ensure that resident feedback is considered in project planning and execution. Post-Project Follow-Up: Conduct post-project satisfaction surveys and follow-ups to assess resident satisfaction and identify areas for improvement. Compliance and Documentation: Ensure that all resident interactions and issues are documented accurately and that any legal or regulatory requirements related to resident communication are met. Community Engagement: Organise and participate in community meetings or events to discuss project progress and address any collective concerns. Any other reasonable management request. RG Setsquare is acting as an Employment Business in relation to this vacancy.

We have an exciting opportunity for a Senior Highways Inspection Officer to join us! This is a full-time, permanent role with hybrid working, and a salary of £39,526 - £43,613 per annum. About us: The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council -a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunities given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse. Given our Royal connections, the eyes of the world are often on us, and we continue to rise to the challenge. This is an excellent opportunity for an enthusiastic Senior Highways Inspection Officer to join our Highway Services team. The Role: There are 5 direct line reports into this role. This role reports directly to the Highway Contracts & Maintenance Manager. Please note that a Learning Agreement is in place for this role. This outlines the repayment terms applicable if an employee leaves the Council within 24 months of completing a funded qualification. In such circumstances, the employee will be required to repay a proportion of the course fees on a pro-rata basis, as detailed in the agreement. Successful candidates will be required to review and sign this agreement. Your role will involve: Managing the team of Highway Inspectors, overseeing the daily activities, inspections, and budget management. Conduct scheduled and ad hoc highway safety inspections (carriageways, footways, car parks, etc.) and accurately record safety and service defects. Investigate customer enquiries and complaints, ensuring timely resolution and promoting service excellence. Assist with highway claims, including gathering evidence and attending court if required. Organise and oversee repair works, ensuring adherence to budget and council responsibilities. Ensure compliance with legal, safety and council policies, particularly the Highways Act 1990. What we are looking for: Someone who holds a Highway Safety Inspection C & G 6033 with Lantra skills card, has experience of carrying out Highway Inspections and holds a NRSWA qualification. The ability to work with minimal supervision in a busy office environment whilst prioritising and organising a varying workload. The ability to lead a team, manage & prioritise workloads. Ability to communicate effectively in both written and verbal form with all levels of people including dissatisfied customers. Experience/knowledge in the planning of a street works site relating to signing, lighting, guarding and site safety. What we offer: 32 days annual leave Flexible working including a hybrid working pattern for a better work-life balance. Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision. Free employee parking close to the offices. Give As You Earn scheme. Instant Reward Scheme to recognise and reward innovative achievement. Employee Assistance Programme providing counselling, advice and information. Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals. RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities'employer, we encourage applications from all as we believe diverse talent makes us stronger. If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role. If you wish to discuss this position informally, please contact Mrs Sarah Plowman, Highways Network & Asset Manager

Complaints Officer South London Hybrid Working We are currently recruiting for an experienced Complaints Officer to join a customer-focused housing organisation in South London. This is an excellent opportunity for someone with strong customer service and complaint handling experience to play a key role in ensuring residents receive a professional, fair, and efficient complaints service in line with the Housing Ombudsman Complaint Handling Code. Key responsibilities include: Managing and administering formal complaints through a CRM system Monitoring complaint progress and ensuring deadlines are met Supporting managers with complaint responses and resolutions Maintaining accurate records, reports, and complaint trackers Liaising with residents, contractors, and internal departments Supporting Housing Ombudsman case management and evidence collation Assisting with complaints learning, service improvement initiatives, and customer engagement activities Producing reports and trend analysis relating to complaints and compensation The successful candidate will have: Previous experience within complaints, customer service, or housing environments Strong written and verbal communication skills Excellent organisational skills and attention to detail Experience using CRM systems and Microsoft Office packages Ability to manage workloads independently and work collaboratively within a team A proactive and customer-focused approach Housing sector experience and knowledge of the Housing Ombudsman Complaint Handling Code would be highly advantageous.

Complaints Officer Salary: £39,800 - £42,000 Contract: Fixed Term- 35 Hours Per Week An established and community-focused Housing Association is seeking a Complaints Officer initially on a Fixed Term Contract . This is a key role within the organisation, responsible for managing complaints, Members' Enquiries and Ombudsman cases, while ensuring high standards of customer service and regulatory compliance. This opportunity would suit someone currently working in complaints, housing management, customer relations or governance within social housing who is looking to step into a role with greater ownership, visibility and influence across the organisation. The Role You will lead on the investigation and resolution of complaints and escalated customer issues, ensuring responses are delivered within agreed timescales and in line with the Housing Ombudsman Code. You will manage Members' Enquiries and Ombudsman cases, coordinating information from operational teams to ensure thorough, balanced and evidence-based responses. You will work closely with managers and colleagues across the organisation to gather information, challenge where appropriate and ensure follow-up actions are completed to prevent repeat issues. You will provide informal advice and early resolution support to customers wherever possible, reducing the need for formal escalation and maintaining customer confidence. You will identify trends and emerging themes from complaints, sharing learning across the business to drive service improvement. You will manage customer expectations clearly and professionally, particularly in complex or sensitive cases, including supporting vulnerable residents and persistent complainants. You will use housing, complaints and document management systems to accurately record cases, correspondence and outcomes. You will contribute to reports, audits and performance monitoring, supporting continuous improvement across service areas.

Resolutions Officer - Complaints Handling Contract: Temporary Hours: 35 hours per week Locations: London (Stratford area) - Hybrid 1 day per week Manchester (Trafford area) - Hybrid 1 day per week Pay Rate London: 18.07 per hour Manchester: 15.87 per hour The Opportunity Bridge Recruitment is currently recruiting experienced Resolutions Officers on behalf of a large and well-established housing organisation to support their Customer Relations team with a backlog of complaint cases. This role focuses on investigating and resolving customer complaints, ensuring responses are clear, fair, and compliant with complaint handling policies and the Housing Ombudsman Complaint Handling Code. You will manage your own caseload and work closely with internal teams to investigate issues and deliver high-quality written responses to customers. This is an excellent opportunity for someone with complaints handling experience, particularly within housing, public sector, or regulated environments. Key Responsibilities Manage and investigate a caseload of customer complaint cases Draft high-quality written responses, including formal complaint letters and emails Communicate with customers via telephone, email and virtual meetings Work with internal departments to gather information and support investigations Apply complaint handling frameworks and policies when drafting responses Ensure responses align with the Housing Ombudsman Complaint Handling Code Maintain accurate case records and documentation Identify trends within complaints and highlight potential service improvements Work in a fast-paced environment while meeting deadlines About You We are looking for candidates who have experience managing complaints cases, rather than general customer service queries. You will ideally have experience within housing, but candidates from other sectors with strong complaints investigation experience will also be considered. Key Skills & Experience Previous complaints handling or resolution experience Excellent written communication skills, with experience drafting formal responses Strong investigation and problem-solving skills Ability to manage multiple cases and competing priorities Confident communicating with customers and internal stakeholders Strong attention to detail and record keeping Comfortable working with multiple IT systems Please apply with your updated CV

Are you passionate about delivering outstanding customer service and making a real difference in your community? Cheltenham Borough Council has an exciting Customer Service Officer opportunity! Location: Hesters Way Community Resource Centre, Cheltenham, GL51 7SU Salary: £26,824 - £28,142 per annum (pay award pending wef 1 April 2026) Job Type: Fixed Term Contract, Full-Time Closing Date: 31 May 2026 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team. Customer Service Officer - The Role: As a Customer Service Officer, you'll be the first point of contact for a wide range of enquiries across our housing services. Whether you're resolving issues over the phone, responding to emails, or helping residents via our online portal, you'll play a key role in delivering a seamless, respectful and high-quality service. Working closely with our supportive Customer Services Team, you'll handle every interaction with efficiency, empathy and a focus on first-time resolution. Customer Service Officer - Key Responsibilities: - Provide consistent high-quality customer service to tenants, residents, stakeholders and third parties via telephone, email and customer portal - Process customer requests and queries from various sources, ensuring appropriate prioritisation and detailed record-keeping on our housing management system - Respond professionally to customers, including those displaying challenging behaviour, and report incidents to your Team Leader - Maintain customer confidentiality and comply with GDPR and safeguarding responsibilities - Use our contact centre telephony system effectively, responding to real-time call handling data - Administer and monitor the customer web portal, customer relations email inbox and out of hours service reports - Process customer payments, incoming and outgoing mail, compliments, comments and complaints - Support the Customer Service Team Leader with monitoring customer satisfaction and performance indicators - Deputise for the Customer Services Team Leader as required Customer Service Officer - You: - GCSEs at grades 5-9 or equivalent, including Maths and English - Excellent customer care skills with strong oral and written communication abilities - Proficient with Microsoft Office packages (Outlook, Word, Excel, PowerPoint) and high-level keyboard skills - Experience with CRM systems and maintaining computerised customer records - Ability to prioritise workload, remain calm under pressure and handle confidential information - Knowledge and understanding of equality, diversity and safeguarding principles - Desirably, previous experience in a similar role within social housing or a contact centre environment Benefits: - An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS) - A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays) - A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours - A comprehensive programme of learning and development - Two days (pro rata) paid time off for volunteering - Enhanced maternity and paternity schemes - Access to free counselling services - Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan - A cycle to work scheme - Low-cost town centre parking - A commitment to employee wellbeing Closing Date: 31 May 2026 To submit your CV for this exciting Customer Service Officer opportunity, click Apply today!

You will be responsible for managing a caseload of anti-social behaviour and tenancy enforcement cases across our housing stock and communities. The role involves investigating complaints, interviewing residents, gathering evidence, and working with internal teams, local authorities, and external agencies to resolve issues effectively. You will play a key role in safeguarding vulnerable residents, promoting tenancy compliance, and ensuring cases are managed in line with legislation, policy, and best practice. Key Responsibilities Investigate reports of anti-social behaviour , nuisance, harassment, and tenancy breaches Manage ASB cases from initial report through to resolution and legal action where required Conduct interviews, home visits, and evidence gathering Work closely with residents, support agencies, police, and local authorities Prepare warning letters, witness statements, and legal documentation Attend court hearings and case conferences when necessary Maintain accurate case records and management systems Provide advice and support to residents affected by ASB Promote early intervention and preventative solutions Contribute to safeguarding and risk management processes About You We are looking for someone who has: Experience managing anti-social behaviour, tenancy enforcement, or community safety cases Knowledge of housing legislation and ASB -related legal processes Excellent communication, negotiation, and conflict resolution skills Ability to handle sensitive and challenging situations professionally Strong investigative and problem-solving abilities Experience working with vulnerable individuals and partner agencies Good organisational skills and the ability to manage competing priorities Competent IT and case management skills If you have the relevant skills then please apply today!

You will be responsible for investigating and responding to complaints from residents, leaseholders, and other stakeholders relating to housing services. Working closely with internal departments, you will ensure complaints are handled promptly, sensitively, and in accordance with the Housing Ombudsman Complaint Handling Code . The successful candidate will have excellent communication skills, strong attention to detail, and the ability to manage challenging situations professionally. Key Responsibilities Manage and coordinate housing complaints from initial receipt through to resolution Investigate complaints thoroughly, gathering evidence and liaising with relevant departments Draft clear, accurate, and empathetic complaint responses Ensure compliance with complaint handling procedures, policies, and timescales Maintain accurate records and case management systems Identify trends and recurring issues to support service improvement Support managers with complaint reviews and Ombudsman enquiries Provide excellent customer service to residents and stakeholders at all times Contribute to performance reporting and lessons learned initiatives About You We are looking for someone who has: Experience handling complaints , ideally within housing, public sector, or customer service environments Knowledge of social housing practices and complaint handling procedures Excellent written and verbal communication skills Strong investigative and problem-solving abilities Ability to manage a varied caseload and work to deadlines Good organisational and IT skills Experience working with vulnerable customers and sensitive situations A calm, professional, and customer-focused approach If you have the relevat skills then please apply today!

We are seeking a dedicated and experienced HR Business Partner to join our Human Resources & Organisational Development team on a temporary basis for up to 6 months to help with work capacity. You will play a crucial role in providing professional advice and managing complex individual casework, with a primary focus on disciplinary and resolution complaint investigations. This is an excellent opportunity to contribute to a collaborative HR environment and support vital services within Bridgend County Borough Council. Job Title: HR Business Partner (Corporate & Schools) Location: Bridgend County Borough (Hybrid: mix of home and office base) Working Hours: Full time, 37 hours per week, Monday to Friday Contract: Temporary (Up to 6 months, starting as soon as possible) Pay Rate: £21.14 per hour What you'll be doing: Casework & Investigations: You will focus primarily on conducting and managing complex investigations, specifically handling disciplinary and resolution complaints. You will be accountable for providing lead support and professional advice on a range of individual casework issues. Advisory Support: You will provide front-line advisory and coaching support to managers and headteachers regarding the optimisation of employee performance, attendance, engagement, and the effective application of HR policy. Employee Relations: You will work in partnership to promote effective and harmonious employee relations across the Authority. This involves building effective relationships and liaising with trade unions, ACAS, solicitors, and other professional bodies. Meeting Support: You will attend statutory procedural meetings as the HR lead, providing key advice and guidance to contribute towards the decision-making process. What we're looking for: You must be Chartered CIPD qualified or able to demonstrate competence through considerable equivalent experience within a challenging HR environment. A strong background in managing complex casework, particularly conducting HR investigations and handling issues related to discipline, grievance, and capability. A detailed knowledge of employment law, its application, and a proven track record of varied employee relations practices. Excellent interpersonal and communication skills, with the ability to work with a range of staff, senior officers, elected members, governors, and trade unions to resolve sensitive HR issues. The ability to prioritise and manage your own workload effectively to meet strict deadlines, particularly in respect of case management. You must hold a full driving licence and have access to a vehicle, as you will be required to attend in-person meetings across Bridgend County Borough. What we offer: Flexible Working: A balanced working arrangement featuring a mix of home and office-based work. Impactful Work: The opportunity to promote proactive and preventative work programmes to reduce workforce conflict and support the Council's evolving People Management Strategy. Ready to take the next step in your career? If you are a motivated HR professional with a desire to make an immediate impact within a local authority setting, we want to hear from you! Please apply directly to this advert with your CV or call and ask for Akhil ! Randstad Business Support is acting as an Employment Business in relation to this vacancy.

Job Title: Resident Liaison Officer (RLO) Location: Nottingham Salary: 24.25 per hour Umbrella - Plus travel expenses paid Contract Type: Temp - 1 month but extension likely. Are you an expert at building bridges between residents and contractors? We are looking for a dedicated and empathetic Resident Liaison Officer (RLO) to join our team. Working within the Social Housing sector, you will be the face of our Planned Maintenance/Refurbishment/Decent Homes programme, ensuring that communication between our site teams and tenants is seamless, transparent, and respectful. This isn't just about delivering notices; it's about managing relationships, de-escalating concerns, and ensuring that every resident feels heard while we improve their homes. Key Responsibilities The Primary Contact: Act as the first point of contact for residents, providing clear information regarding upcoming works (e.g., kitchen/bathroom replacements, FRA works, or external repairs). Access Management: Coordinate and book appointments for surveyors and tradespeople, ensuring high levels of access are maintained to keep the project on schedule. Pre-Entry Surveys: Conduct initial visits to explain the scope of work, identify any vulnerable residents, and document any specific household needs. Complaint Resolution: Handle queries and complaints professionally, resolving issues locally wherever possible to maintain high levels of customer satisfaction. Reporting: Maintain accurate resident logs and provide regular updates to the Housing Association/Local Authority partners. What We're Looking For Sector Experience: Proven experience as an RLO, TLO, or Customer Liaison Officer specifically within Social Housing , a Housing Association , or a Council environment. Communication: Exceptional verbal and written communication skills with the ability to adapt your style to a diverse range of residents. Resilience: The ability to remain calm and professional in challenging situations or when dealing with difficult conversations. Organisation: Strong administrative skills to manage schedules, resident files, and daily reporting. Transport: A valid UK Driving Licence and access to a vehicle (standard requirement for site-based RLO roles). Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Resident Liaison Officer Harlow District Council 12 months, Full Time £200 per day umbrella Location: Harlow Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication : Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement : Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution : Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption. Documentation : Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams. Site Visits : Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project. The experience you will bring: Communication Skills : Excellent verbal and written communication skills to effectively interact with residents and project teams. Interpersonal Skills : Ability to build trust and maintain positive relationships with diverse individuals. Organizational Skills : Strong organizational abilities to manage multiple tasks and maintain accurate records. Experience : Previous experience in a customer service or resident liaison role is often preferred. Problem-Solving Skills : Ability to address and resolve resident issues proactively.

Ombudsman Case Handler Do you have a passion for fairness and want to do work that makes a positive difference to someone's life? Are you skilled in complaint handling and providing excellent customer service? We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider. Full training and mentoring will be given, and we'd welcome applications from a range of applicants, including graduates, with an interest in higher education and the ombudsman sector or those looking for a career change. Due to the extended remit in Wales, Welsh speaking applicants would be particularly welcomed; please include this skill on your CV when you apply. If this opportunity sounds like something you're interested in, then apply today! This is a fantastic hybrid working opportunity with a flexible organisation. Position: Case-handler Location: Reading/Hybrid Hours: Full-time, 35 Hours per week (part-time working considered) Salary: Starting salary £35,625 Contract: Permanent Closing Date: 10:00am, 27 May 2026 Interviews: Week commencing 22nd June Benefits include: Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays Contribution to Gym membership (on completion of probation) Attractive defined benefit pension scheme Enhanced maternity and paternity pay About the Organisation The vision is that students are always treated fairly and we work towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond. About the Role As a Case-handler you will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints. This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges. Full training will be provided, and a mentor will be at hand to help support and help you understand the needs and demands of the role. Full details of the job and person specification can be found once you click to apply, along with more information about what it's like to work here. Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period (6 months). All successful candidates will start at the starting salary point shown and this is non-negotiable. Responsibilities include: Determine whether complaints are eligible for review and communicate decisions to students; Request and obtain documentation and information from higher education providers, students and student representatives; Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints; Provide effective guidance to students, student representatives and providers on the case-handling process, possible remedies and typical timeframes; Conduct reviews of complaints, draft and issue Complaint Outcomes About You You will have: Excellent written and oral/ telephone/video call communication skills. Excellent interpersonal skills. A customer service focus. High level of accuracy and attention to detail. Ability and willingness to learn new processes and procedures with a positive attitude. Resilience to work in a demanding and high-volume environment. Comfortable with technology and with the ability to adjust to new and changing IT systems and processes. Strong and recent experience of using Microsoft Word, Excel and Outlook. The charity values diverse backgrounds, life and work experiences, and perspectives. It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service. It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds. Applications for full-time or part-time working will be considered. Qualifications Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms. You may also have experience in roles such as Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Senior Customer Relations Officer 290 per day (Umbrella) Croydon (Hybrid) 6 Month Contract Summary: Our client is searching for a Senior Customer Relations team to join their team in Croydon! Within this role, you would be responsible for managing end-to-end complain cases in line with the regulatory requirements and ensuring fair, balanced outcomes for customers. This role focuses on delivering high quality investigations, clear final responses, and driving continuous improvement through root cause analysis, stakeholder collaboration and enhancing overall customer experience. Accountabilities for the role: Effective management of a complaint caseload with maintenance of accurate and timely records. Undertake comprehensive assessments of the merits of each complaint, including the consequences of such assessments and taking active steps to ensure that fair and balanced conclusions are reached for the customer whilst also managing any reputational issues to AEL. Timely production of "Final Response Letters" aimed at clearly detailing the rationale behind the decision reached whilst advising the customer of his/her FOS referral rights. Negotiation of compensatory benefits with internal and external complaint champions, complainants and the FOS Highlight complaint trends and operation process improvement suggestions / solutions to the Head of Customer Experience once identified following the resolution of the complaint Undertake effective root cause analysis tasks as requested by the Head of Customer Relations. Contribute to the production of Treating Customers Fairly (TCF) Bulletins and raising any conduct issues that may be identified as a result of complaint handling trends. Support in monitoring internal / external adherence to the Clients UK's complaint handling procedure / regulations. Maintain an up to date awareness of regulatory developments not limited to the Complaint (DISP) environment and escalating any concerns/updates as required. Participate, when required, in departmental initiatives in order to provide value to the UK business including (but not limited to) complaint training, presentations and knowledge sharing exercises in order to support and influence. Play an active role in identifying and improving our customers experience through group and individual efforts; to review and recommend improvements based upon complaint experiences. Reviewing all Final Response Letters escalated by the complaint champion network to ensure a fair outcome is being reached and the quality of the communication being sent is accurate Offering guidance and advice to the complaint champion network when they are attempting to resolve a complaint within 3-business days Working with the FOS when cases have been escalated to them for their review/investigation; providing case file information, with assistance from the CRT Admin, to assist them with forming their objective decision on the case Redirection of communication received within CRU to ensure it is being handled appropriately by the relevant line of business in CRT Admin absence. Experience & Qualifications Required: Solid knowledge and awareness of the FCA regulatory Framework for complaints handling and principles relating to TCF. Solid complaint handling experience within an insurance company, especially a claims environment. A sound understanding of the FOS and it's associated procedures and practices. If you are interested in this position, please do not hesitate to apply! Please note in the event of high volumes of applications, we will only be able to respond to successful applications in the first instance. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Ombudsman Case Handler Do you have a passion for fairness and want to do work that makes a positive difference to someone s life Are you skilled in complaint handling and providing excellent customer service We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider. Full training and mentoring will be given, and we d welcome applications from a range of applicants, including graduates, with an interest in higher education and the ombudsman sector or those looking for a career change. Due to the extended remit in Wales, Welsh speaking applicants would be particularly welcomed; please include this skill on your CV when you apply. If this opportunity sounds like something you re interested in, then apply today! This is a fantastic hybrid working opportunity with a flexible organisation. Position: Case-handler Location: Reading/Hybrid Hours: Full-time, 35 Hours per week (part-time working considered) Salary: Starting salary £35,625 Contract: Permanent Closing Date: 10:00am, 27 May 2026 Interviews: Week commencing 22nd June Benefits include: Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays Contribution to Gym membership (on completion of probation) Attractive defined benefit pension scheme Enhanced maternity and paternity pay About the Organisation The vision is that students are always treated fairly and we work towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond. About the Role As a Case-handler you will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints. This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges. Full training will be provided, and a mentor will be at hand to help support and help you understand the needs and demands of the role. Full details of the job and person specification can be found once you click to apply, along with more information about what it s like to work here. Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period (6 months). All successful candidates will start at the starting salary point shown and this is non-negotiable. Responsibilities include: Determine whether complaints are eligible for review and communicate decisions to students; Request and obtain documentation and information from higher education providers, students and student representatives; Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints; Provide effective guidance to students, student representatives and providers on the case-handling process, possible remedies and typical timeframes; Conduct reviews of complaints, draft and issue Complaint Outcomes About You You will have: Excellent written and oral/ telephone/video call communication skills. Excellent interpersonal skills. A customer service focus. High level of accuracy and attention to detail. Ability and willingness to learn new processes and procedures with a positive attitude. Resilience to work in a demanding and high-volume environment. Comfortable with technology and with the ability to adjust to new and changing IT systems and processes. Strong and recent experience of using Microsoft Word, Excel and Outlook. The charity values diverse backgrounds, life and work experiences, and perspectives. It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service. It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds. Applications for full-time or part-time working will be considered. Qualifications Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms. You may also have experience in roles such as Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

About the Role One of my local government clients is seeking a committed and experienced ASB Officer to join our Integrated Enforcement Service within the Communities Directorate . You will lead on the investigation and resolution of complex anti-social behaviour (ASB) cases across the borough, contributing to safer communities through proactive enforcement, support, and collaborative problem-solving. This is a key frontline role with a focus on high-quality casework, legal enforcement, and multi-agency working to ensure effective interventions are in place to tackle persistent ASB issues. Key Responsibilities Investigate complex ASB complaints, gathering credible evidence and determining appropriate and proportionate actions. Utilise a range of tools and powers (including legal remedies) to address ASB and support victims. Prepare court bundles, witness statements, and affidavits to a high standard. Represent the Council in court where required. Carry out risk assessments and refer cases to appropriate support and safeguarding services. Work collaboratively with internal departments, residents, the Police, and other partner agencies to resolve ASB issues and promote community safety. Maintain up-to-date and accurate case records using case management systems. Support positive community initiatives to prevent ASB and enhance neighbourhood quality of life. Person Specification Essential Skills & Experience Proven experience managing serious and complex ASB cases, including legal preparation for injunctions and possessions. Background in social housing or community safety settings. Experience conducting interviews with victims and perpetrators. Knowledge of safeguarding legislation and the ability to engage with vulnerable individuals. Excellent written and verbal communication skills, particularly in drafting legal documentation. Strong IT skills (including Microsoft Office); experience using case management systems (e.g., Flare/APP) is desirable. Confident working collaboratively with external partners such as Police, mental health teams, and mediation services. Key Behaviours (aligned to TOWER Values) Collaborative and approachable, with strong relationship-building skills. Accountable and results-driven with a commitment to continuous improvement. Respectful, inclusive, and sensitive to the needs of diverse communities. Clear communicator who is open to feedback and innovation. Self-motivated and able to take initiative when tackling ASB challenges. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.