Housing Reviews Officer East London 3 to 6 month ongoing contract 42 p/hr umbrella 4 days remote and 1 day onsite per week Requirements Experience dealing of making a range of homelessness decisions and decisions on part VI Experience performing s202 Reviews is a requirement to be considered Extensive experience of working with people who are homeless, at risk of homelessness, in housing need and/or living in unsatisfactory housing. Experience of providing an excellent level of customer care and customer service in a comparable customer service environment. Experience of prioritising competing demands in a pressurised environment, recognising service priorities and managing a caseload within agreed targets. Experience of achieving performance targets, deadlines and meeting departmental objectives Experience of providing an effective advice service to members of the public Responsibilities Ensure the service carries out independent reviews of homeless decisions, suitability of offers of temporary accommodation and private sector offers to discharge duty, part VI offers of accommodation and part VI assessment reviews in a timely manner. Ensure the process minimises costs including expenditure on temporary accommodation and supports the efficient management of the service. Contribute to the achievement of Housing and Housing Needs service plan priorities and objectives and meet key targets. Recognising the critical impact of homelessness on customers, and delivering early, accurate and high quality advice Responsibility for accurate record keeping and use of systems to ensure comprehensive ability to report on customers individual service provision and overall homeless trends To ensure that casework is proactively managed and key deadlines - for the provision of actions on customers individual reviews, as well as key process deadlines on casework management are adhered to To answer members enquiries and draft responses to complaints / enquiries on individual cases as required. To provide statistical information on performance as requested. PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
Jun 23, 2026
Seasonal
Housing Reviews Officer East London 3 to 6 month ongoing contract 42 p/hr umbrella 4 days remote and 1 day onsite per week Requirements Experience dealing of making a range of homelessness decisions and decisions on part VI Experience performing s202 Reviews is a requirement to be considered Extensive experience of working with people who are homeless, at risk of homelessness, in housing need and/or living in unsatisfactory housing. Experience of providing an excellent level of customer care and customer service in a comparable customer service environment. Experience of prioritising competing demands in a pressurised environment, recognising service priorities and managing a caseload within agreed targets. Experience of achieving performance targets, deadlines and meeting departmental objectives Experience of providing an effective advice service to members of the public Responsibilities Ensure the service carries out independent reviews of homeless decisions, suitability of offers of temporary accommodation and private sector offers to discharge duty, part VI offers of accommodation and part VI assessment reviews in a timely manner. Ensure the process minimises costs including expenditure on temporary accommodation and supports the efficient management of the service. Contribute to the achievement of Housing and Housing Needs service plan priorities and objectives and meet key targets. Recognising the critical impact of homelessness on customers, and delivering early, accurate and high quality advice Responsibility for accurate record keeping and use of systems to ensure comprehensive ability to report on customers individual service provision and overall homeless trends To ensure that casework is proactively managed and key deadlines - for the provision of actions on customers individual reviews, as well as key process deadlines on casework management are adhered to To answer members enquiries and draft responses to complaints / enquiries on individual cases as required. To provide statistical information on performance as requested. PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
£42,500 to £46,871 inclusive annual salary + Local Government Pension Scheme Permanent, Full-time, 37 hours p/w Flexible working options (including hybrid) About the role Our client is seeking an Assistant Enforcement Manager to support the Parking Services Manager (Operations) in the coordination and day to day delivery of the Parking Enforcement service across the district. You will be primarily based in the district's car parks office, with some On street and site based activity and will play a key role in ensuring high standards of compliance, customer service, staff performance and service continuity. The role includes delegated responsibility for operational decision making, workforce planning, rota management and oversight of enforcement activity, as well as acting as the operational lead for the abandoned vehicle service. You will provide supervision and guidance to Civil Enforcement Officers, Senior Civil Enforcement Officers and, when deputising, Supervisors. This includes overseeing operational standards, resolving issues as they arise, handling escalations, and ensuring staff are supported, trained and deployed effectively. You will also deputise fully for the Parking Services Manager (Operations) when required, ensuring the service continues to operate effectively. The role includes responsibility for handling complaints, Member enquiries and service escalations, ensuring learning is captured and improvements are made. You will work closely with colleagues and partners to represent the service professionally and help drive continuous improvement. Please note for this role, working hours are not limited to a standard 9 5 and will include mornings and evenings as required. About you Our client is looking for an experienced operational leader who thrives in a fast-paced, frontline environment and enjoys guiding teams to deliver high-quality services. Confident and decisive, you will be comfortable managing day-to-day operational challenges, balancing competing priorities, and making sound judgements under pressure. You're a strong communicator with a customer-focused approach, able to handle complaints, escalations and staff matters with professionalism and fairness. The successful candidate needs to be highly organised and proactive, confident working with data, systems and performance reporting to drive service delivery. You'll work collaboratively with colleagues at all levels while being trusted to take ownership and exercise delegated authority. Experience from a parking enforcement or similar operational service, including leading or coordinating teams, is essential, as is strong IT skills. You should also have a solid understanding of parking enforcement operations, relevant legislation and codes of practice, along with rota management and resource allocation. You'll also be confident managing or supporting performance, conduct and attendance issues, and handling Member enquiries. You'll hold the City & Guilds Level 2 Award for Parking Enforcement Officers (or equivalent), alongside a commitment to continuous professional development. Our client is a local authority based in Hertfordshire, with offices centrally located near to the station, shops and restaurants. In short it is a great place to live and work. In addition to working within a great team and a comprehensive salary you will have access to: 28.5 days basic annual leave (increasing with service) + bank holidays. Please note: annual leave will be pro-rated for anyone who does not have a standard full-time pattern of 37 hours over 5 days, e.g. part-timers Local Government Pension Scheme Flexible working options Staff Parking Permit Reimbursement of professional fees Comprehensive development and training Discounted membership at selected local sports and fitness centres Access to discounts and benefits via online platform Additional Information Disability Confident They are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post. Safeguarding This post is subject to a Basic Disclosure Check. English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria our client uses to assess applicants. The organisation reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly. Closing date for applications: 25th June 2026 Interviews are scheduled for w/c: To be confirmed NOTE: Interviews are conducted throughout the application process. Our client reserves the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible. You may have experience of the following: Parking Enforcement Supervisor, Civil Enforcement Team Leader, Parking Operations Manager, Traffic Enforcement Manager, Parking Services Supervisor, Enforcement Team Manager, Civil Parking Enforcement Manager, Parking Compliance Manager, On-Street Enforcement Manager, Parking Operations Supervisor REF-
Jun 23, 2026
Full time
£42,500 to £46,871 inclusive annual salary + Local Government Pension Scheme Permanent, Full-time, 37 hours p/w Flexible working options (including hybrid) About the role Our client is seeking an Assistant Enforcement Manager to support the Parking Services Manager (Operations) in the coordination and day to day delivery of the Parking Enforcement service across the district. You will be primarily based in the district's car parks office, with some On street and site based activity and will play a key role in ensuring high standards of compliance, customer service, staff performance and service continuity. The role includes delegated responsibility for operational decision making, workforce planning, rota management and oversight of enforcement activity, as well as acting as the operational lead for the abandoned vehicle service. You will provide supervision and guidance to Civil Enforcement Officers, Senior Civil Enforcement Officers and, when deputising, Supervisors. This includes overseeing operational standards, resolving issues as they arise, handling escalations, and ensuring staff are supported, trained and deployed effectively. You will also deputise fully for the Parking Services Manager (Operations) when required, ensuring the service continues to operate effectively. The role includes responsibility for handling complaints, Member enquiries and service escalations, ensuring learning is captured and improvements are made. You will work closely with colleagues and partners to represent the service professionally and help drive continuous improvement. Please note for this role, working hours are not limited to a standard 9 5 and will include mornings and evenings as required. About you Our client is looking for an experienced operational leader who thrives in a fast-paced, frontline environment and enjoys guiding teams to deliver high-quality services. Confident and decisive, you will be comfortable managing day-to-day operational challenges, balancing competing priorities, and making sound judgements under pressure. You're a strong communicator with a customer-focused approach, able to handle complaints, escalations and staff matters with professionalism and fairness. The successful candidate needs to be highly organised and proactive, confident working with data, systems and performance reporting to drive service delivery. You'll work collaboratively with colleagues at all levels while being trusted to take ownership and exercise delegated authority. Experience from a parking enforcement or similar operational service, including leading or coordinating teams, is essential, as is strong IT skills. You should also have a solid understanding of parking enforcement operations, relevant legislation and codes of practice, along with rota management and resource allocation. You'll also be confident managing or supporting performance, conduct and attendance issues, and handling Member enquiries. You'll hold the City & Guilds Level 2 Award for Parking Enforcement Officers (or equivalent), alongside a commitment to continuous professional development. Our client is a local authority based in Hertfordshire, with offices centrally located near to the station, shops and restaurants. In short it is a great place to live and work. In addition to working within a great team and a comprehensive salary you will have access to: 28.5 days basic annual leave (increasing with service) + bank holidays. Please note: annual leave will be pro-rated for anyone who does not have a standard full-time pattern of 37 hours over 5 days, e.g. part-timers Local Government Pension Scheme Flexible working options Staff Parking Permit Reimbursement of professional fees Comprehensive development and training Discounted membership at selected local sports and fitness centres Access to discounts and benefits via online platform Additional Information Disability Confident They are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post. Safeguarding This post is subject to a Basic Disclosure Check. English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria our client uses to assess applicants. The organisation reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly. Closing date for applications: 25th June 2026 Interviews are scheduled for w/c: To be confirmed NOTE: Interviews are conducted throughout the application process. Our client reserves the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible. You may have experience of the following: Parking Enforcement Supervisor, Civil Enforcement Team Leader, Parking Operations Manager, Traffic Enforcement Manager, Parking Services Supervisor, Enforcement Team Manager, Civil Parking Enforcement Manager, Parking Compliance Manager, On-Street Enforcement Manager, Parking Operations Supervisor REF-
Complaints Officer - London ICB £25 per hour (Umbrella) 3-Month Contract Hybrid (London-based) Start Date: ASAP Are you an experienced Complaints Officer with a passion for improving patient experience? A London Integrated Care Board (ICB) is seeking a skilled professional to join its team on a 3-month interim basis , supporting the effective handling and resolution of complaints across local health services. Please only apply for this role if you have previous experience working within Complaints in the NHS, your application will unfortunately not be considered otherwise. The Role As a Complaints Officer, you'll play a key role in ensuring that patient concerns are managed with compassion, transparency, and efficiency. You'll investigate complaints, coordinate responses with providers and clinical teams, and support learning and service improvement. This is an opportunity to make a direct impact on the quality of care delivered across London. What You'll Be Doing Managing a caseload of NHS complaints from first contact to final response Conducting investigations and gathering information from internal and external stakeholders Drafting high-quality, empathetic written responses Liaising with clinicians, governance teams, and partner organisations Identifying themes and supporting organisational learning Maintaining accurate records and ensuring compliance with NHS regulations What We're Looking For Strong experience in complaints handling within the NHS Excellent written and verbal communication skills Ability to work with sensitive, complex information with professionalism and empathy Organised, detail-focused, and confident managing deadlines Familiarity with NHS Complaints Regulations is highly desirable Experience within an ICB/ICS/CCG environment is an advantage
Jun 23, 2026
Seasonal
Complaints Officer - London ICB £25 per hour (Umbrella) 3-Month Contract Hybrid (London-based) Start Date: ASAP Are you an experienced Complaints Officer with a passion for improving patient experience? A London Integrated Care Board (ICB) is seeking a skilled professional to join its team on a 3-month interim basis , supporting the effective handling and resolution of complaints across local health services. Please only apply for this role if you have previous experience working within Complaints in the NHS, your application will unfortunately not be considered otherwise. The Role As a Complaints Officer, you'll play a key role in ensuring that patient concerns are managed with compassion, transparency, and efficiency. You'll investigate complaints, coordinate responses with providers and clinical teams, and support learning and service improvement. This is an opportunity to make a direct impact on the quality of care delivered across London. What You'll Be Doing Managing a caseload of NHS complaints from first contact to final response Conducting investigations and gathering information from internal and external stakeholders Drafting high-quality, empathetic written responses Liaising with clinicians, governance teams, and partner organisations Identifying themes and supporting organisational learning Maintaining accurate records and ensuring compliance with NHS regulations What We're Looking For Strong experience in complaints handling within the NHS Excellent written and verbal communication skills Ability to work with sensitive, complex information with professionalism and empathy Organised, detail-focused, and confident managing deadlines Familiarity with NHS Complaints Regulations is highly desirable Experience within an ICB/ICS/CCG environment is an advantage
MMP Consultancy are seeking an enthusiastic Resident Liaison Officer to support the delivery of planned works programmes for a client based in Swindon. This is a key role focused on building strong relationships with residents, ensuring programmes run smoothly while delivering excellent customer service throughout potentially disruptive works. Key Responsibilities Manage resident consultation and engagement across a portfolio of up to 10 properties per week, ensuring all residents are informed and supported throughout works. Minimise disruption to residents by providing clear communication and proactive support during planned maintenance programmes. Develop and maintain effective communication channels, handling enquiries, concerns, and complaints with professionalism, empathy, and care. Liaise closely with Contract Managers and contractors to assist in the smooth and efficient delivery of works programmes. Maintain accurate call logs, trackers, and records, ensuring all resident interactions and programme updates are documented and up to date. Coordinate access arrangements and support re-scheduling where required to keep programmes on track and within budget. Contribute to community engagement initiatives, supporting wider social value objectives such as reducing unemployment and financial exclusion. Ideal Candidate Proven experience within Social Housing, ideally having worked for a contractor or similar organisation in a Resident Liaison or Customer-Facing role. Experience managing resident engagement across multiple properties (ideally up to 10 per week). Strong customer service skills, with the ability to manage residents effectively during disruptive works. Demonstrates a high level of care, compassion, and empathy when dealing with residents. Confident handling challenging or complex situations in a calm and professional manner. Highly organised, with experience maintaining trackers, logs, and administrative records. Excellent communication skills with the ability to work independently and proactively to meet deadlines.
Jun 22, 2026
Contractor
MMP Consultancy are seeking an enthusiastic Resident Liaison Officer to support the delivery of planned works programmes for a client based in Swindon. This is a key role focused on building strong relationships with residents, ensuring programmes run smoothly while delivering excellent customer service throughout potentially disruptive works. Key Responsibilities Manage resident consultation and engagement across a portfolio of up to 10 properties per week, ensuring all residents are informed and supported throughout works. Minimise disruption to residents by providing clear communication and proactive support during planned maintenance programmes. Develop and maintain effective communication channels, handling enquiries, concerns, and complaints with professionalism, empathy, and care. Liaise closely with Contract Managers and contractors to assist in the smooth and efficient delivery of works programmes. Maintain accurate call logs, trackers, and records, ensuring all resident interactions and programme updates are documented and up to date. Coordinate access arrangements and support re-scheduling where required to keep programmes on track and within budget. Contribute to community engagement initiatives, supporting wider social value objectives such as reducing unemployment and financial exclusion. Ideal Candidate Proven experience within Social Housing, ideally having worked for a contractor or similar organisation in a Resident Liaison or Customer-Facing role. Experience managing resident engagement across multiple properties (ideally up to 10 per week). Strong customer service skills, with the ability to manage residents effectively during disruptive works. Demonstrates a high level of care, compassion, and empathy when dealing with residents. Confident handling challenging or complex situations in a calm and professional manner. Highly organised, with experience maintaining trackers, logs, and administrative records. Excellent communication skills with the ability to work independently and proactively to meet deadlines.
Lynx Employment Services Ltd
Astwood Bank, Worcestershire
Our client is looking for a Chargers Advisor for Housing for a temporary 3-month contract to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders. Responsibilities will include: Service charge administration-related complaints and queries from customers, ensuring that the customer experience is positive, professional and compliant, within set timescales Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write-off proposals where required Analyse data and ensure charges are accurately applied to accounts and invoiced Support investigations resulting from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry Requirements: Experience of working in a financial, accounting, or income service Knowledge and experience of using and interpreting data and customer accounts to provide advice Knowledge of housing legislation or debt recovery This is a Hybrid role, ideally working from home 3 days with 2 days in the office
Jun 22, 2026
Seasonal
Our client is looking for a Chargers Advisor for Housing for a temporary 3-month contract to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders. Responsibilities will include: Service charge administration-related complaints and queries from customers, ensuring that the customer experience is positive, professional and compliant, within set timescales Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write-off proposals where required Analyse data and ensure charges are accurately applied to accounts and invoiced Support investigations resulting from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry Requirements: Experience of working in a financial, accounting, or income service Knowledge and experience of using and interpreting data and customer accounts to provide advice Knowledge of housing legislation or debt recovery This is a Hybrid role, ideally working from home 3 days with 2 days in the office
Job Title: Supervisor Location: West London Salary: 44,850 per annum Contract Type: Permanent Benefits: Van and fuel card provided About the Role We are seeking an experienced and motivated Supervisor to oversee maintenance operations within occupied social housing properties across West London. This is a hands-on leadership role, ensuring that repair and maintenance works are delivered safely, efficiently, and to a high standard of customer satisfaction. You will be responsible for supervising operatives on-site, coordinating daily workloads, and ensuring all works are completed in line with health and safety requirements, service standards, and agreed timeframes. Key Responsibilities Supervise and support a team of operatives delivering responsive repairs and maintenance works in social housing properties Allocate and prioritise daily tasks to ensure efficient workflow and service delivery Conduct site visits and quality checks to ensure work meets required standards Ensure compliance with health & safety regulations and company procedures at all times Liaise with residents, housing officers, and internal teams to resolve issues effectively Monitor materials, stock usage, and job progress to support operational efficiency Support the resolution of complaints or escalations in a professional and timely manner Maintain accurate records of works completed and site activity About You Previous experience in a supervisory role within housing maintenance, repairs, or construction Strong knowledge of building maintenance practices and health & safety standards Confident managing teams and coordinating workloads across multiple sites Good communication and customer service skills, particularly when dealing with residents Ability to problem-solve and make decisions in a fast-paced environment Full UK driving licence (essential) What's on Offer Competitive salary of 44,850 per year Permanent, stable position Company van and fuel card provided Opportunity to work within a varied and community-focused environment Career development and progression opportunities If you are an experienced supervisor looking to take the next step in a rewarding role within social housing maintenance, we would like to hear from you.
Jun 22, 2026
Full time
Job Title: Supervisor Location: West London Salary: 44,850 per annum Contract Type: Permanent Benefits: Van and fuel card provided About the Role We are seeking an experienced and motivated Supervisor to oversee maintenance operations within occupied social housing properties across West London. This is a hands-on leadership role, ensuring that repair and maintenance works are delivered safely, efficiently, and to a high standard of customer satisfaction. You will be responsible for supervising operatives on-site, coordinating daily workloads, and ensuring all works are completed in line with health and safety requirements, service standards, and agreed timeframes. Key Responsibilities Supervise and support a team of operatives delivering responsive repairs and maintenance works in social housing properties Allocate and prioritise daily tasks to ensure efficient workflow and service delivery Conduct site visits and quality checks to ensure work meets required standards Ensure compliance with health & safety regulations and company procedures at all times Liaise with residents, housing officers, and internal teams to resolve issues effectively Monitor materials, stock usage, and job progress to support operational efficiency Support the resolution of complaints or escalations in a professional and timely manner Maintain accurate records of works completed and site activity About You Previous experience in a supervisory role within housing maintenance, repairs, or construction Strong knowledge of building maintenance practices and health & safety standards Confident managing teams and coordinating workloads across multiple sites Good communication and customer service skills, particularly when dealing with residents Ability to problem-solve and make decisions in a fast-paced environment Full UK driving licence (essential) What's on Offer Competitive salary of 44,850 per year Permanent, stable position Company van and fuel card provided Opportunity to work within a varied and community-focused environment Career development and progression opportunities If you are an experienced supervisor looking to take the next step in a rewarding role within social housing maintenance, we would like to hear from you.
Job Title: Property Administration Officer Location: Wolverhampton Salary: 26,212 - 32,541 per annum Job Type: Permanent, Full Time About us: Bushbury Hill Estate Management Board (EMB) has an exciting opportunity for a full-time Property Administration Officer to join our Property Team. Bushbury Hill EMB is a tenant-led housing service provider, operating from its Management Centre on Kempthorne Avenue in the north-east of the City of Wolverhampton. At Bushbury, our aim is to deliver high quality customer service and provide high standard homes for our tenants. Both our board and staff team share this vision and are constantly striving for excellence in everything they do. About the role: As our Property Administration Officer, you will work alongside the Property Team to help ensure that the EMB delivers a high-quality, customer-focused repairs and maintenance service. You will maintain accurate repairs and maintenance records and act as a key point of contact for tenants, contractors, and colleagues within the Property Team. Key areas of responsibility: Customer focus Working with others Managing and developing services Manging and developing people Property maintenance Financial management and control IT and data management Regulatory compliance Quality Health and safety About you: Experience & Education Proven experience in administration and/or customer service. Educated to GCSE standard (minimum of five GCSEs at grade C/4 or above, including Maths and English). Strong commitment to personal development and expanding knowledge of housing services. Desirable: Administrative experience within a local authority, housing association, or Tenant Management Organisation. Desirable: Familiarity with common domestic repairs from a tenant or homeowner's perspective. Skills & Abilities Customer Service: Ability to deliver a proactive, customer-focused service while managing expectations and resolving complaints effectively. Communication: Excellent verbal and written communication skills with the ability to engage a wide range of audiences. Technical Proficiency: Computer literate, including proficiency in Microsoft Office (specifically spreadsheets). Workload Management: Strong planning and organizational skills, with the ability to work flexibly, take initiative, and solve problems. Teamwork: Ability to work proactively within a team and build positive relationships across the organization. Knowledge Data Protection: Understanding of data protection principles and the importance of maintaining accurate records. Equality & Inclusion: Knowledge of equality, diversity, and inclusion principles in service delivery. Sector Knowledge: Willingness to develop an understanding of repairs and maintenance policies, as well as the legal and operating context of the organization. Values: Ability to demonstrate and uphold the organization's core values. What we offer: We are passionate about our people, so it is no surprise that we are an Investors in People Gold accredited organisation. We strive for excellence in everything we do, and providing an outstanding housing service to the people we serve is at the heart of every role within the organisation. We know this can only be achieved when our people feel valued, supported, and motivated. In return, you will receive a comprehensive induction, full training, and ongoing support to help you develop within your role. This is an exciting opportunity to work for a unique organisation and become part of an established team that shares a common vision of improving the lives of people living within the Bushbury Hill estate. Hybrid working is available following successful completion of probation, with the opportunity to work from home for up to one day per week, subject to operational requirements. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Property Administrator, Housing Administrator, Repairs Coordinator, Maintenance Administrator, Housing Services Officer, Tenant Services Administrator, Office Administrator, Customer Service Coordinator, Maintenance Coordinator, Property Services Assistant, Administrative Assistant, Housing Association Jobs, Repairs and Maintenance Admin, Customer Support Administrator, Local Authority Administrator also be considered for this role.
Jun 22, 2026
Full time
Job Title: Property Administration Officer Location: Wolverhampton Salary: 26,212 - 32,541 per annum Job Type: Permanent, Full Time About us: Bushbury Hill Estate Management Board (EMB) has an exciting opportunity for a full-time Property Administration Officer to join our Property Team. Bushbury Hill EMB is a tenant-led housing service provider, operating from its Management Centre on Kempthorne Avenue in the north-east of the City of Wolverhampton. At Bushbury, our aim is to deliver high quality customer service and provide high standard homes for our tenants. Both our board and staff team share this vision and are constantly striving for excellence in everything they do. About the role: As our Property Administration Officer, you will work alongside the Property Team to help ensure that the EMB delivers a high-quality, customer-focused repairs and maintenance service. You will maintain accurate repairs and maintenance records and act as a key point of contact for tenants, contractors, and colleagues within the Property Team. Key areas of responsibility: Customer focus Working with others Managing and developing services Manging and developing people Property maintenance Financial management and control IT and data management Regulatory compliance Quality Health and safety About you: Experience & Education Proven experience in administration and/or customer service. Educated to GCSE standard (minimum of five GCSEs at grade C/4 or above, including Maths and English). Strong commitment to personal development and expanding knowledge of housing services. Desirable: Administrative experience within a local authority, housing association, or Tenant Management Organisation. Desirable: Familiarity with common domestic repairs from a tenant or homeowner's perspective. Skills & Abilities Customer Service: Ability to deliver a proactive, customer-focused service while managing expectations and resolving complaints effectively. Communication: Excellent verbal and written communication skills with the ability to engage a wide range of audiences. Technical Proficiency: Computer literate, including proficiency in Microsoft Office (specifically spreadsheets). Workload Management: Strong planning and organizational skills, with the ability to work flexibly, take initiative, and solve problems. Teamwork: Ability to work proactively within a team and build positive relationships across the organization. Knowledge Data Protection: Understanding of data protection principles and the importance of maintaining accurate records. Equality & Inclusion: Knowledge of equality, diversity, and inclusion principles in service delivery. Sector Knowledge: Willingness to develop an understanding of repairs and maintenance policies, as well as the legal and operating context of the organization. Values: Ability to demonstrate and uphold the organization's core values. What we offer: We are passionate about our people, so it is no surprise that we are an Investors in People Gold accredited organisation. We strive for excellence in everything we do, and providing an outstanding housing service to the people we serve is at the heart of every role within the organisation. We know this can only be achieved when our people feel valued, supported, and motivated. In return, you will receive a comprehensive induction, full training, and ongoing support to help you develop within your role. This is an exciting opportunity to work for a unique organisation and become part of an established team that shares a common vision of improving the lives of people living within the Bushbury Hill estate. Hybrid working is available following successful completion of probation, with the opportunity to work from home for up to one day per week, subject to operational requirements. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Property Administrator, Housing Administrator, Repairs Coordinator, Maintenance Administrator, Housing Services Officer, Tenant Services Administrator, Office Administrator, Customer Service Coordinator, Maintenance Coordinator, Property Services Assistant, Administrative Assistant, Housing Association Jobs, Repairs and Maintenance Admin, Customer Support Administrator, Local Authority Administrator also be considered for this role.
Housing Officer Location: South West Salary : £36,000 Vacancy Type: Full Time It matters. So they're bringing it closer to home. Their customers have told them they want the organisation to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patches: Cirencester, Chipping Norton & Chippenham What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Jun 22, 2026
Full time
Housing Officer Location: South West Salary : £36,000 Vacancy Type: Full Time It matters. So they're bringing it closer to home. Their customers have told them they want the organisation to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patches: Cirencester, Chipping Norton & Chippenham What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Volunteer Experience Officer - Poole- up to £30,000-FT/PTAre you a customer service professional who enjoys building strong relationships and supporting volunteers and community networks? Do you thrive in a fast-paced, target-driven environment where no two days are the same? We're looking for a Volunteer Experience Officer to join a busy Volunteer Experience Team on a permanent basis. This role is available on both full-time and part-time hours.What you'll be doing You'll be the first point of contact for volunteers and supporters, providing excellent customer service and ensuring a high level of engagement and satisfaction.Key responsibilities include: Handling enquiries via phone, email, and post Supporting volunteer engagement and stewardship activities Coordinating fundraising and event materials and resources Assisting with payments, memberships, and general administrative processes Processing purchase orders, expenses, and supplier payments Maintaining accurate records and databases Supporting event administration and coordination tasks Handling and resolving complaints professionally Working collaboratively with internal teams What we're looking for Proven customer service experience (contact centre experience desirable) Strong communication and relationship-building skills Ability to work in a fast-paced, target-driven environment Excellent organisation and attention to detail Confident using Microsoft Office, especially Excel Experience with databases or fundraising/volunteer environments is beneficial Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Jun 22, 2026
Full time
Volunteer Experience Officer - Poole- up to £30,000-FT/PTAre you a customer service professional who enjoys building strong relationships and supporting volunteers and community networks? Do you thrive in a fast-paced, target-driven environment where no two days are the same? We're looking for a Volunteer Experience Officer to join a busy Volunteer Experience Team on a permanent basis. This role is available on both full-time and part-time hours.What you'll be doing You'll be the first point of contact for volunteers and supporters, providing excellent customer service and ensuring a high level of engagement and satisfaction.Key responsibilities include: Handling enquiries via phone, email, and post Supporting volunteer engagement and stewardship activities Coordinating fundraising and event materials and resources Assisting with payments, memberships, and general administrative processes Processing purchase orders, expenses, and supplier payments Maintaining accurate records and databases Supporting event administration and coordination tasks Handling and resolving complaints professionally Working collaboratively with internal teams What we're looking for Proven customer service experience (contact centre experience desirable) Strong communication and relationship-building skills Ability to work in a fast-paced, target-driven environment Excellent organisation and attention to detail Confident using Microsoft Office, especially Excel Experience with databases or fundraising/volunteer environments is beneficial Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
An exciting opportunity has arisen for an experienced Compliance Advisory Manager to join a growing banking organisation, reporting directly to the Head of Compliance Oversight on 12-month fixed term contract. This role offers the chance to play a key part in maintaining a strong compliance culture while ensuring adherence to FCA, PRA and wider regulatory requirements across UK Retail and Corporate Banking operations. As Compliance Manager, you will provide expert regulatory guidance to business stakeholders, oversee regulatory reporting, support regulatory change initiatives, conduct horizon scanning, and assist in delivering the annual Compliance Plan. You will review policies, procedures, financial promotions, and governance frameworks, while supporting senior management, committees and regulatory engagement activities. The role also includes compliance monitoring, risk assessment, staff training, management information reporting and supporting cross-border business activities. Role: Banking Compliance manager, Regulatory Compliance Manager, Senior Compliance Officer, Banking Compliance Manager, Compliance & Risk Manager Salary: £75k-£80k Plus plus discretionary bonus and great benefits including 12.5% pension Location: Central London 1 day a week work from home We are seeking a proactive compliance professional with at least five years experience within a UK banking or financial services compliance function. You will possess strong knowledge of FCA and PRA regulations, governance, conduct risk, complaints handling, regulatory reporting and policy development. The ability to interpret complex regulations, influence stakeholders, manage multiple priorities and communicate effectively with senior leaders is essential. Sound like something you are keen to be involved in? CLICK APPLY and send through a copy of a CV.
Jun 22, 2026
Full time
An exciting opportunity has arisen for an experienced Compliance Advisory Manager to join a growing banking organisation, reporting directly to the Head of Compliance Oversight on 12-month fixed term contract. This role offers the chance to play a key part in maintaining a strong compliance culture while ensuring adherence to FCA, PRA and wider regulatory requirements across UK Retail and Corporate Banking operations. As Compliance Manager, you will provide expert regulatory guidance to business stakeholders, oversee regulatory reporting, support regulatory change initiatives, conduct horizon scanning, and assist in delivering the annual Compliance Plan. You will review policies, procedures, financial promotions, and governance frameworks, while supporting senior management, committees and regulatory engagement activities. The role also includes compliance monitoring, risk assessment, staff training, management information reporting and supporting cross-border business activities. Role: Banking Compliance manager, Regulatory Compliance Manager, Senior Compliance Officer, Banking Compliance Manager, Compliance & Risk Manager Salary: £75k-£80k Plus plus discretionary bonus and great benefits including 12.5% pension Location: Central London 1 day a week work from home We are seeking a proactive compliance professional with at least five years experience within a UK banking or financial services compliance function. You will possess strong knowledge of FCA and PRA regulations, governance, conduct risk, complaints handling, regulatory reporting and policy development. The ability to interpret complex regulations, influence stakeholders, manage multiple priorities and communicate effectively with senior leaders is essential. Sound like something you are keen to be involved in? CLICK APPLY and send through a copy of a CV.
Harvey Nash IT Recruitment UK
Leicester, Leicestershire
Job Title: Interim Commercial Lawyer Location: Oak Meadow, Leicester Duration: 2-3 months Mode: Hybrid (3-4 Days/Week) ROLE SUMMARY Reporting into the Chief Legal Officer, the successful candidate is expected to coordinate and help ensure the Legal function delivers 'best in class' service to the Group, with specific responsibility for day-to-day commercial legal support across the various functions within the Group and will play a key role in supporting contract drafting, negotiation, contract management, and wider commercial advisory work across the group, thereby ensuring that the Group remains legally compliant and that commercial and regulatory risk is mitigated effectively. SKILLS & ABILITIES Develop and maintain close working relationships across the business and take time to understand strategy and commercial goals Provide commercial legal support to businesses in the Group, including advice on tender proposals; contract drafting, review and negotiation; dealing with ad-hoc customer/supplier complaints General commercial legal advice. Providing advice on existing and proposed commercial arrangements Drafting commercial contracts and other commercial documents. Manage external advisors on discreet matters Support with the monitoring and communication of legal updates/training across the Group and advocate best practice Proactively drive continuous improvement in the wider legal team including the use of technology and other solutions to drive process improvements and manage risk. Commercial dispute resolution where necessary (pre-litigation). Ability to help raise the profile and influence of the legal function across the group. QUALIFICATIONS, EXPERIENCE, TECHNICAL SKILLS/KNOWLEDGE UK qualified solicitor with between 6 to 8 year's post qualification experience. Experience in a non-contentious commercial role. In-house exposure would be an advantage. This is a demanding role and will require somebody with substantial in-house experience to help navigate challenges.
Jun 22, 2026
Contractor
Job Title: Interim Commercial Lawyer Location: Oak Meadow, Leicester Duration: 2-3 months Mode: Hybrid (3-4 Days/Week) ROLE SUMMARY Reporting into the Chief Legal Officer, the successful candidate is expected to coordinate and help ensure the Legal function delivers 'best in class' service to the Group, with specific responsibility for day-to-day commercial legal support across the various functions within the Group and will play a key role in supporting contract drafting, negotiation, contract management, and wider commercial advisory work across the group, thereby ensuring that the Group remains legally compliant and that commercial and regulatory risk is mitigated effectively. SKILLS & ABILITIES Develop and maintain close working relationships across the business and take time to understand strategy and commercial goals Provide commercial legal support to businesses in the Group, including advice on tender proposals; contract drafting, review and negotiation; dealing with ad-hoc customer/supplier complaints General commercial legal advice. Providing advice on existing and proposed commercial arrangements Drafting commercial contracts and other commercial documents. Manage external advisors on discreet matters Support with the monitoring and communication of legal updates/training across the Group and advocate best practice Proactively drive continuous improvement in the wider legal team including the use of technology and other solutions to drive process improvements and manage risk. Commercial dispute resolution where necessary (pre-litigation). Ability to help raise the profile and influence of the legal function across the group. QUALIFICATIONS, EXPERIENCE, TECHNICAL SKILLS/KNOWLEDGE UK qualified solicitor with between 6 to 8 year's post qualification experience. Experience in a non-contentious commercial role. In-house exposure would be an advantage. This is a demanding role and will require somebody with substantial in-house experience to help navigate challenges.
Housing Officer (North/West Yorkshire) Location: Yorkshire and the Humber Salary: £36,000 per annum Vacancy Type: Full time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patch in the Yorkshire area: x1 Leeds, North Yorkshire & Wakefield What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Jun 22, 2026
Full time
Housing Officer (North/West Yorkshire) Location: Yorkshire and the Humber Salary: £36,000 per annum Vacancy Type: Full time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patch in the Yorkshire area: x1 Leeds, North Yorkshire & Wakefield What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
We are currently seeking an experienced Senior Environmental Health Officer to join a busy and supportive Environmental Protection Team on an initial 6-month contract, with funding already secured for the role. This is an excellent opportunity for a skilled professional to make an immediate impact across a varied and interesting caseload. The Role You will be responsible for handling a broad range of environmental protection duties, including: Investigation of statutory nuisance cases Management of commercial and residential noise complaints Providing planning consultation responses Environmental permitting Advising on licensing applications Working on contaminated land matters Requirements To be considered, you must have: A recognised Environmental Health degree Proven experience across environmental protection functions, particularly those listed above Strong knowledge of relevant legislation and enforcement practices The ability to manage your own caseload effectively and work autonomously Working Arrangements Hybrid model: Office attendance required every second Wednesday and most Fridays (approximately 3 days per fortnight)
Jun 22, 2026
Contractor
We are currently seeking an experienced Senior Environmental Health Officer to join a busy and supportive Environmental Protection Team on an initial 6-month contract, with funding already secured for the role. This is an excellent opportunity for a skilled professional to make an immediate impact across a varied and interesting caseload. The Role You will be responsible for handling a broad range of environmental protection duties, including: Investigation of statutory nuisance cases Management of commercial and residential noise complaints Providing planning consultation responses Environmental permitting Advising on licensing applications Working on contaminated land matters Requirements To be considered, you must have: A recognised Environmental Health degree Proven experience across environmental protection functions, particularly those listed above Strong knowledge of relevant legislation and enforcement practices The ability to manage your own caseload effectively and work autonomously Working Arrangements Hybrid model: Office attendance required every second Wednesday and most Fridays (approximately 3 days per fortnight)
Belmont Recruitment are currently seeking an experienced Housing Services Officer to join our client on a temporary basis. This is a full time assignment working Monday to Friday. Overview: The successful candidate will play a key role in supporting housing and neighbourhood service delivery within a defined area, helping to maintain safe and well managed communities for residents. The role will involve taking responsibility for tenancy and estate related issues, dealing with day to day enquiries from residents, and working collaboratively with internal teams and external partners to support effective local service delivery and improve outcomes for the community. Main Duties: Manage a designated patch of housing stock and act as a key contact for residents Deliver tenancy and estate management services in line with policies and procedures Respond to resident enquiries and provide effective housing related advice and support Support residents to maintain their tenancy and promote safe, sustainable communities Carry out estate inspections and identify environmental or tenancy related issues Work collaboratively with internal teams and external agencies to resolve neighbourhood concerns Promote community engagement and encourage residents to access local services and initiatives Maintain accurate records and ensure all casework is updated appropriately Support safeguarding and ensure residents are signposted to appropriate services where required Essential Criteria: Previous experience within a Housing Officer, Housing Services or Tenancy Management role Enhanced DBS clearance Experience managing tenancy and estate related matters Knowledge of housing legislation and tenancy management practices Ability to work effectively with residents and partner agencies Strong communication and customer service skills Experience handling challenging situations and resolving complaints Ability to manage a varied caseload and work independently If your skills match the above criteria, please apply with your up-to-date CV.
Jun 22, 2026
Contractor
Belmont Recruitment are currently seeking an experienced Housing Services Officer to join our client on a temporary basis. This is a full time assignment working Monday to Friday. Overview: The successful candidate will play a key role in supporting housing and neighbourhood service delivery within a defined area, helping to maintain safe and well managed communities for residents. The role will involve taking responsibility for tenancy and estate related issues, dealing with day to day enquiries from residents, and working collaboratively with internal teams and external partners to support effective local service delivery and improve outcomes for the community. Main Duties: Manage a designated patch of housing stock and act as a key contact for residents Deliver tenancy and estate management services in line with policies and procedures Respond to resident enquiries and provide effective housing related advice and support Support residents to maintain their tenancy and promote safe, sustainable communities Carry out estate inspections and identify environmental or tenancy related issues Work collaboratively with internal teams and external agencies to resolve neighbourhood concerns Promote community engagement and encourage residents to access local services and initiatives Maintain accurate records and ensure all casework is updated appropriately Support safeguarding and ensure residents are signposted to appropriate services where required Essential Criteria: Previous experience within a Housing Officer, Housing Services or Tenancy Management role Enhanced DBS clearance Experience managing tenancy and estate related matters Knowledge of housing legislation and tenancy management practices Ability to work effectively with residents and partner agencies Strong communication and customer service skills Experience handling challenging situations and resolving complaints Ability to manage a varied caseload and work independently If your skills match the above criteria, please apply with your up-to-date CV.
Local Authority Housing Resolution Officer, North West London Pay rate to £28.19 per hour Contract role, Local Authority Housing Pertemps are recruiting for an experienced Housing Resolution Officer in North West London. You will need to have experience in a similar role in a Local Authority. Overview: To provide housing options advice to households in temporary accommodation and promote effective move-on to other settled housing, including private rented sector, intermediate and social housing. The post-holder will also undertake suitability of accommodation reviews, fear of violence investigations and related enforcement activity; work with accommodation providers and other services to resolve complaints and tenancy support issues; and support the implementation of a programme of tenancy audits. To provide tailored support and assistance to all accepted homeless households by ensuring they move on to more settled housing in a timely fashion. To ensure any offers of accommodation made is in compliance with legislation and Suitability Order; issue temporary accommodation offer and suitability letters. Please get in touch for more information. This is an agency post and Pertemps can offer you:- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to An easy registration process (all done online) Referral schemes and incentives Ongoing compliance managed for you Prompt and reliable payroll and lots more. Please contact Graham Leatham on or email for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn't the role for you, contact us about other roles.
Jun 22, 2026
Contractor
Local Authority Housing Resolution Officer, North West London Pay rate to £28.19 per hour Contract role, Local Authority Housing Pertemps are recruiting for an experienced Housing Resolution Officer in North West London. You will need to have experience in a similar role in a Local Authority. Overview: To provide housing options advice to households in temporary accommodation and promote effective move-on to other settled housing, including private rented sector, intermediate and social housing. The post-holder will also undertake suitability of accommodation reviews, fear of violence investigations and related enforcement activity; work with accommodation providers and other services to resolve complaints and tenancy support issues; and support the implementation of a programme of tenancy audits. To provide tailored support and assistance to all accepted homeless households by ensuring they move on to more settled housing in a timely fashion. To ensure any offers of accommodation made is in compliance with legislation and Suitability Order; issue temporary accommodation offer and suitability letters. Please get in touch for more information. This is an agency post and Pertemps can offer you:- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to An easy registration process (all done online) Referral schemes and incentives Ongoing compliance managed for you Prompt and reliable payroll and lots more. Please contact Graham Leatham on or email for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn't the role for you, contact us about other roles.
Housing Officer Location: Milton Keynes Salary: £36,000 per annum Vacancy Type: Full Time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for two Housing Officer to cover the following patches: x1 Bedford (MK42, MK43 & MK44) x1 Central Bedford; Luton; North Hertfordshire (LU1; LU2; LU4; SG4; SG5; SG6; SG7; SG8; SG15) What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Jun 22, 2026
Full time
Housing Officer Location: Milton Keynes Salary: £36,000 per annum Vacancy Type: Full Time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for two Housing Officer to cover the following patches: x1 Bedford (MK42, MK43 & MK44) x1 Central Bedford; Luton; North Hertfordshire (LU1; LU2; LU4; SG4; SG5; SG6; SG7; SG8; SG15) What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Housing Officer Location: Milton Keynes Salary: £36,000 per annum Vacancy Type: Full Time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patch: x1 Milton Keynes, Buckinghamshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Jun 22, 2026
Full time
Housing Officer Location: Milton Keynes Salary: £36,000 per annum Vacancy Type: Full Time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patch: x1 Milton Keynes, Buckinghamshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Volunteer Experience Officer - Poole- £15.38ph Are you a customer service professional who enjoys building strong relationships and supporting volunteers and community networks? Do you thrive in a fast-paced, target-driven environment where no two days are the same? We're looking for a Volunteer Experience Officer to join a busy Volunteer Experience Team on a permanent basis. This role is available on both full-time and part-time hours.What you'll be doing You'll be the first point of contact for volunteers and supporters, providing excellent customer service and ensuring a high level of engagement and satisfaction. Key responsibilities include: Handling enquiries via phone, email, and post Supporting volunteer engagement and stewardship activities Coordinating fundraising and event materials and resources Assisting with payments, memberships, and general administrative processes Processing purchase orders, expenses, and supplier payments Maintaining accurate records and databases Supporting event administration and coordination tasks Handling and resolving complaints professionally Working collaboratively with internal teams What we're looking for Proven customer service experience (contact centre experience desirable) Strong communication and relationship-building skills Ability to work in a fast-paced, target-driven environment Excellent organisation and attention to detail Confident using Microsoft Office, especially Excel Experience with databases or fundraising/volunteer environments is beneficial Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Jun 22, 2026
Full time
Volunteer Experience Officer - Poole- £15.38ph Are you a customer service professional who enjoys building strong relationships and supporting volunteers and community networks? Do you thrive in a fast-paced, target-driven environment where no two days are the same? We're looking for a Volunteer Experience Officer to join a busy Volunteer Experience Team on a permanent basis. This role is available on both full-time and part-time hours.What you'll be doing You'll be the first point of contact for volunteers and supporters, providing excellent customer service and ensuring a high level of engagement and satisfaction. Key responsibilities include: Handling enquiries via phone, email, and post Supporting volunteer engagement and stewardship activities Coordinating fundraising and event materials and resources Assisting with payments, memberships, and general administrative processes Processing purchase orders, expenses, and supplier payments Maintaining accurate records and databases Supporting event administration and coordination tasks Handling and resolving complaints professionally Working collaboratively with internal teams What we're looking for Proven customer service experience (contact centre experience desirable) Strong communication and relationship-building skills Ability to work in a fast-paced, target-driven environment Excellent organisation and attention to detail Confident using Microsoft Office, especially Excel Experience with databases or fundraising/volunteer environments is beneficial Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Location: Ealing (Hybrid / Office-based - up to 5 days per week, workload dependent) Contract: 3 months ( strong likelihood of extension) Start Date: ASAP Interviews: ASAP Pay Rates £20.96 per hour (PAYE) £27.33 per hour (Umbrella) About the Role Ealing Council is seeking an experienced Parking Appeals & Processing Officer to support the Business Processing Manager in delivering a high-performing parking administration service. This is a hands-on, legislation-driven role focused on parking appeals, statutory compliance, complex customer correspondence, and professional representation at London Tribunals . Post subject to safer recruitment practices - DBS required. Key Responsibilities Prepare and present appeal cases to London Tribunals, including evidence collation and attendance at hearings Assess and respond to PCN representations , applying discretion in line with legislation and Council policy Update PCN and permit cases on parking systems; produce accurate Excel-based reports and statistics Handle PCN and permit enquiries by phone, email and post, including complaints and MP / Member enquiries Support special projects such as Controlled Parking Zones and website content updates Stay up to date with parking legislation and embed changes into daily practice Assist with training and induction of new team members Liaise with internal and external stakeholders: London Tribunals, DVLA, Police, bailiffs & Legal Services Process non-automated permits, refunds, cancellations and debt registrations Manage challenging and confrontational situations with professionalism and empathy Work flexibly, including evenings, weekends and across borough sites when required Key Performance Indicators High first-contact resolution for PCN & permit enquiries Consistent achievement of statutory deadlines and SLAs Strong outcomes and quality in appeal submissions Reduction in repeat correspondence Customer complaints resolved within agreed timescales Essential Experience, Skills & Knowledge ( All criteria must be addressed in application ) Solid working knowledge of parking legislation, codes of practice and council policies Proven experience preparing appeal submissions for London Tribunals or Court Strong background responding to complex written correspondence and complaints Confident representing the Council at appeal hearings Excellent IT skills: MS Word, Excel and parking administration systems Ability to prioritise workloads and perform under pressure Experience handling difficult or confrontational customers Strong research, reporting and analytical skills Clear, fair and professional written and verbal communication Understanding of Equal Opportunities, public-sector values and customer service standards Full professional fluency in spoken and written English Essential Qualifications Prior experience within Parking Services (ideally large, multi-functional organisations) Evidence of continuous professional development GCSE English & Maths (Grades A-C or equivalent) Desirable Experience Responding to PCN-related emails and escalated complaints Hands-on processing of PCN representations Excellent attendance and timekeeping Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Jun 22, 2026
Contractor
Location: Ealing (Hybrid / Office-based - up to 5 days per week, workload dependent) Contract: 3 months ( strong likelihood of extension) Start Date: ASAP Interviews: ASAP Pay Rates £20.96 per hour (PAYE) £27.33 per hour (Umbrella) About the Role Ealing Council is seeking an experienced Parking Appeals & Processing Officer to support the Business Processing Manager in delivering a high-performing parking administration service. This is a hands-on, legislation-driven role focused on parking appeals, statutory compliance, complex customer correspondence, and professional representation at London Tribunals . Post subject to safer recruitment practices - DBS required. Key Responsibilities Prepare and present appeal cases to London Tribunals, including evidence collation and attendance at hearings Assess and respond to PCN representations , applying discretion in line with legislation and Council policy Update PCN and permit cases on parking systems; produce accurate Excel-based reports and statistics Handle PCN and permit enquiries by phone, email and post, including complaints and MP / Member enquiries Support special projects such as Controlled Parking Zones and website content updates Stay up to date with parking legislation and embed changes into daily practice Assist with training and induction of new team members Liaise with internal and external stakeholders: London Tribunals, DVLA, Police, bailiffs & Legal Services Process non-automated permits, refunds, cancellations and debt registrations Manage challenging and confrontational situations with professionalism and empathy Work flexibly, including evenings, weekends and across borough sites when required Key Performance Indicators High first-contact resolution for PCN & permit enquiries Consistent achievement of statutory deadlines and SLAs Strong outcomes and quality in appeal submissions Reduction in repeat correspondence Customer complaints resolved within agreed timescales Essential Experience, Skills & Knowledge ( All criteria must be addressed in application ) Solid working knowledge of parking legislation, codes of practice and council policies Proven experience preparing appeal submissions for London Tribunals or Court Strong background responding to complex written correspondence and complaints Confident representing the Council at appeal hearings Excellent IT skills: MS Word, Excel and parking administration systems Ability to prioritise workloads and perform under pressure Experience handling difficult or confrontational customers Strong research, reporting and analytical skills Clear, fair and professional written and verbal communication Understanding of Equal Opportunities, public-sector values and customer service standards Full professional fluency in spoken and written English Essential Qualifications Prior experience within Parking Services (ideally large, multi-functional organisations) Evidence of continuous professional development GCSE English & Maths (Grades A-C or equivalent) Desirable Experience Responding to PCN-related emails and escalated complaints Hands-on processing of PCN representations Excellent attendance and timekeeping Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Stevenage Borough Council
Stevenage, Hertfordshire
Technical Support Officer 37 Hours per week Salary Range £26,824 to £29,540 pa pro rata for hours worked Type of Contract Fixed Term Contract 2 years Location Hybrid / Stevenage About the role We are looking for a Technical Support Officer to assist the Housing Asset Management team in a busy office environment, effectively delivering all aspects of office and technical support functions for the Business Unit. You will be the first point of contact for tenants wishing to resolve planned maintenance issues. Duties will include liaising with tenants, contractors, internal colleagues and Members over the phone and face to face; resolving complaints ensuring deadlines are met; scanning, filing and saving documents accurately to build up a comprehensive data base for our housing stock. Other duties will include raising and processing orders; maintaining and developing processes and procedures; assisting in monitoring and reviewing contractor performance. About you The successful candidate will have a working knowledge of an office environment including administration systems and experience of dealing with customer enquiries. Ability to work with a minimum of supervision and manage own workload to meet deadlines is essential as is computer literacy in MS Office packages and the ability to communicate effectively both verbally and in writing. Knowledge of building construction, building services, would be an advantage. Our Benefits • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants. • Flexible working: Available upon request, subject to operational requirements. • Part time and Job share opportunities: All our full-time vacancies are open to job share unless otherwise stated. • Leave: A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • Holidays: 25 days holiday rising to 31 days (depending on Local Government service). • Training: An extensive range of learning and development opportunities. • Employee Assistance Programme: 24/7 Confidential advice and support on personal, work, family and relationship issues. • Travel: Season ticket loans and discounts for public transport. • Cycling: Cycle to Work scheme. • Stevenage Credit Union: Secure savings, free life insurance and access to cheap loans. • Employee Discounts: Via monthly paid membership of the Civil Service Sports Council (CSSC). • Wellbeing: Discounted Health and Fitness membership. • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union. Please note: It is essential that you continue your application on our ATS system, otherwise the hiring manager will not be able to see your CV when shortlisting. Closing date for receipt of applications: 14 June 2026 Interviews will be held week commencing: 22 June 2026
Jun 22, 2026
Contractor
Technical Support Officer 37 Hours per week Salary Range £26,824 to £29,540 pa pro rata for hours worked Type of Contract Fixed Term Contract 2 years Location Hybrid / Stevenage About the role We are looking for a Technical Support Officer to assist the Housing Asset Management team in a busy office environment, effectively delivering all aspects of office and technical support functions for the Business Unit. You will be the first point of contact for tenants wishing to resolve planned maintenance issues. Duties will include liaising with tenants, contractors, internal colleagues and Members over the phone and face to face; resolving complaints ensuring deadlines are met; scanning, filing and saving documents accurately to build up a comprehensive data base for our housing stock. Other duties will include raising and processing orders; maintaining and developing processes and procedures; assisting in monitoring and reviewing contractor performance. About you The successful candidate will have a working knowledge of an office environment including administration systems and experience of dealing with customer enquiries. Ability to work with a minimum of supervision and manage own workload to meet deadlines is essential as is computer literacy in MS Office packages and the ability to communicate effectively both verbally and in writing. Knowledge of building construction, building services, would be an advantage. Our Benefits • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants. • Flexible working: Available upon request, subject to operational requirements. • Part time and Job share opportunities: All our full-time vacancies are open to job share unless otherwise stated. • Leave: A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • Holidays: 25 days holiday rising to 31 days (depending on Local Government service). • Training: An extensive range of learning and development opportunities. • Employee Assistance Programme: 24/7 Confidential advice and support on personal, work, family and relationship issues. • Travel: Season ticket loans and discounts for public transport. • Cycling: Cycle to Work scheme. • Stevenage Credit Union: Secure savings, free life insurance and access to cheap loans. • Employee Discounts: Via monthly paid membership of the Civil Service Sports Council (CSSC). • Wellbeing: Discounted Health and Fitness membership. • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union. Please note: It is essential that you continue your application on our ATS system, otherwise the hiring manager will not be able to see your CV when shortlisting. Closing date for receipt of applications: 14 June 2026 Interviews will be held week commencing: 22 June 2026
