Housing Operations Manager (12 Month FTC) Location: North London Salary: 50,000 per annum Contract Type: Fixed Term Contract (12 Months) Working Pattern: Full Time (37.5 hours each week, Monday to Friday) Are you ready to make a meaningful impact in the housing sector? Our client, a leading public sector organisation dedicated to providing high-quality affordable housing, is seeking a dynamic Housing Operations Manager to join their vibrant Tenancy Management team! This is a fantastic opportunity to lead exciting projects and drive service improvement within a supportive and friendly environment. Role Overview: In this pivotal 12-month fixed-term role, you will report directly into our client's CEO and provide focused leadership during a transformative period. Your primary responsibilities will include ensuring continuity in housing operations, enhancing KPI performance, and spearheading key projects related to tenant involvement, leasehold processes, and digital transformation. Key Responsibilities: Deliver a comprehensive, customer-focused housing management service. Lead projects that amplify tenant involvement, ensuring their voices shape service improvements. Continuously identify opportunities to enhance housing management services. Track and achieve KPIs, striving for median/upper quartile performance. Manage budgets effectively and demonstrate value for money. Collaborate across teams to provide exemplary customer-focused services. Champion digital transformation initiatives to enhance efficiency and resident experience. To thrive in this role, you will need: Significant experience in a similar housing management position. A solid understanding of social housing regulation and housing law. Strong leadership skills, capable of motivating teams and driving performance. A commitment to tenant involvement and enhancing customer experiences. Excellent analytical skills and a knack for data-driven decision-making. Proficiency in housing management systems and IT tools. What our client offers: Generous Leave: 25 days holiday plus bank holidays (pro rata). Health Benefits: Access to a healthcare cashback scheme. Employee Support: Assistance programs including free counselling and legal advice. Work-Life Balance: Flexibility with hours and working days after probation. Pension Scheme: A generous pension plan to secure your future. Why join? At our client's organization, you will be part of a diverse and fun team committed to making a difference in the community. With a strong focus on collaborative working and continuous improvement, your contributions will be valued, and you'll have the opportunity to grow professionally. Ready to Make a Difference? If you are passionate about housing management and eager to lead impactful projects, we would love to hear from you!
May 16, 2026
Contractor
Housing Operations Manager (12 Month FTC) Location: North London Salary: 50,000 per annum Contract Type: Fixed Term Contract (12 Months) Working Pattern: Full Time (37.5 hours each week, Monday to Friday) Are you ready to make a meaningful impact in the housing sector? Our client, a leading public sector organisation dedicated to providing high-quality affordable housing, is seeking a dynamic Housing Operations Manager to join their vibrant Tenancy Management team! This is a fantastic opportunity to lead exciting projects and drive service improvement within a supportive and friendly environment. Role Overview: In this pivotal 12-month fixed-term role, you will report directly into our client's CEO and provide focused leadership during a transformative period. Your primary responsibilities will include ensuring continuity in housing operations, enhancing KPI performance, and spearheading key projects related to tenant involvement, leasehold processes, and digital transformation. Key Responsibilities: Deliver a comprehensive, customer-focused housing management service. Lead projects that amplify tenant involvement, ensuring their voices shape service improvements. Continuously identify opportunities to enhance housing management services. Track and achieve KPIs, striving for median/upper quartile performance. Manage budgets effectively and demonstrate value for money. Collaborate across teams to provide exemplary customer-focused services. Champion digital transformation initiatives to enhance efficiency and resident experience. To thrive in this role, you will need: Significant experience in a similar housing management position. A solid understanding of social housing regulation and housing law. Strong leadership skills, capable of motivating teams and driving performance. A commitment to tenant involvement and enhancing customer experiences. Excellent analytical skills and a knack for data-driven decision-making. Proficiency in housing management systems and IT tools. What our client offers: Generous Leave: 25 days holiday plus bank holidays (pro rata). Health Benefits: Access to a healthcare cashback scheme. Employee Support: Assistance programs including free counselling and legal advice. Work-Life Balance: Flexibility with hours and working days after probation. Pension Scheme: A generous pension plan to secure your future. Why join? At our client's organization, you will be part of a diverse and fun team committed to making a difference in the community. With a strong focus on collaborative working and continuous improvement, your contributions will be valued, and you'll have the opportunity to grow professionally. Ready to Make a Difference? If you are passionate about housing management and eager to lead impactful projects, we would love to hear from you!
Job Title: Housing Services Manager Type: Full-time, Permanent Location: Bristol Salary: £45,000 Hours: 37.5 hours per week BRC are working closely with a leading housing provider seeking a Housing Services Manager to join their Housing and Resident Services team. This role involves delivering high-quality housing management services across both affordable housing and private rented homes, ensuring excellent customer service, tenancy sustainment, compliance and community engagement. Duties: Manage tenancy and estate services across a mixed tenure housing portfolio. Lead on tenancy sustainment, resident engagement and customer satisfaction initiatives. Conduct tenancy inspections, sign-ups, end of tenancy visits and property audits. Manage anti-social behaviour, safeguarding concerns and tenancy breaches. Support residents with welfare, financial inclusion and tenancy support services. Work collaboratively with local authorities, support agencies and internal departments. Oversee void management processes and minimise property turnaround times. Monitor income performance and support arrears prevention and recovery. Ensure compliance with housing legislation, consumer standards and health & safety requirements. Manage contractors and monitor communal maintenance and building safety standards. Respond to complaints and ensure compliance with Housing Ombudsman Complaint Handling requirements. Produce operational reports, KPI data and performance updates. Support budget management and service improvement initiatives. Requirements: Previous experience in operational housing management within social housing or local authority settings. Strong knowledge of housing legislation, tenancy management and regulatory standards. Experience managing anti-social behaviour and safeguarding cases. Knowledge of income management and tenancy sustainment practices. Understanding of health & safety and building compliance requirements. Excellent communication, organisational and stakeholder management skills. Ability to manage complex cases and work effectively under pressure. Strong IT skills including Microsoft Office and housing management systems. CIH qualification or willingness to work towards one is desirable. Willingness to work flexibly, including occasional evenings and weekends. For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
May 16, 2026
Full time
Job Title: Housing Services Manager Type: Full-time, Permanent Location: Bristol Salary: £45,000 Hours: 37.5 hours per week BRC are working closely with a leading housing provider seeking a Housing Services Manager to join their Housing and Resident Services team. This role involves delivering high-quality housing management services across both affordable housing and private rented homes, ensuring excellent customer service, tenancy sustainment, compliance and community engagement. Duties: Manage tenancy and estate services across a mixed tenure housing portfolio. Lead on tenancy sustainment, resident engagement and customer satisfaction initiatives. Conduct tenancy inspections, sign-ups, end of tenancy visits and property audits. Manage anti-social behaviour, safeguarding concerns and tenancy breaches. Support residents with welfare, financial inclusion and tenancy support services. Work collaboratively with local authorities, support agencies and internal departments. Oversee void management processes and minimise property turnaround times. Monitor income performance and support arrears prevention and recovery. Ensure compliance with housing legislation, consumer standards and health & safety requirements. Manage contractors and monitor communal maintenance and building safety standards. Respond to complaints and ensure compliance with Housing Ombudsman Complaint Handling requirements. Produce operational reports, KPI data and performance updates. Support budget management and service improvement initiatives. Requirements: Previous experience in operational housing management within social housing or local authority settings. Strong knowledge of housing legislation, tenancy management and regulatory standards. Experience managing anti-social behaviour and safeguarding cases. Knowledge of income management and tenancy sustainment practices. Understanding of health & safety and building compliance requirements. Excellent communication, organisational and stakeholder management skills. Ability to manage complex cases and work effectively under pressure. Strong IT skills including Microsoft Office and housing management systems. CIH qualification or willingness to work towards one is desirable. Willingness to work flexibly, including occasional evenings and weekends. For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Property Manager - Key Worker Services (Permanent) Location: Berkshire / Slough (Site-Based) Salary: 37,570 - 40,758 per annum + benefits Contract: Full Time, Permanent Working Pattern: Office-based The Role An opportunity has arisen for an experienced Property Manager to manage key worker accommodation within a busy, site-based environment. You will be responsible for the day-to-day management of residential accommodation, ensuring properties are safe, compliant and maintained to a high standard, while delivering a professional service to residents and stakeholders (including healthcare partners). Key Responsibilities Manage tenancies from allocation through to move-in Act as the main point of contact for residents and stakeholders Conduct estate inspections and ensure compliance standards are met Oversee repairs, maintenance and contractor performance Manage complaints and anti-social behaviour cases Monitor voids and minimise rental loss Ensure health & safety and fire compliance (including FRA actions) Maintain accurate records for audit and reporting purposes Build effective relationships with external partners and agencies Requirements (ESSENTIAL) Experience working within a Local Authority, Council or Housing Association Previous experience in property or housing management Strong knowledge of tenancy management and housing legislation Experience managing repairs, maintenance and estate inspections including FRA Ability to manage complaints and resolve issues effectively Strong organisational and communication skills Strong stakeholder management Benefits Excellent pension scheme (up to 6% employer contribution) 28 days annual leave rising to 31 days + bank holidays Health Cash Plan Life assurance Paid volunteering leave Employee Assistance Programme Additional Information Full-time, site-based role One-stage interview process via MS Teams Closing Date: 03/05/2026 (9:00am) Apply Please apply with your CV to be considered. Early applications are encouraged. Linsco is acting as an Employment Agency in relation to this vacancy.
May 16, 2026
Full time
Property Manager - Key Worker Services (Permanent) Location: Berkshire / Slough (Site-Based) Salary: 37,570 - 40,758 per annum + benefits Contract: Full Time, Permanent Working Pattern: Office-based The Role An opportunity has arisen for an experienced Property Manager to manage key worker accommodation within a busy, site-based environment. You will be responsible for the day-to-day management of residential accommodation, ensuring properties are safe, compliant and maintained to a high standard, while delivering a professional service to residents and stakeholders (including healthcare partners). Key Responsibilities Manage tenancies from allocation through to move-in Act as the main point of contact for residents and stakeholders Conduct estate inspections and ensure compliance standards are met Oversee repairs, maintenance and contractor performance Manage complaints and anti-social behaviour cases Monitor voids and minimise rental loss Ensure health & safety and fire compliance (including FRA actions) Maintain accurate records for audit and reporting purposes Build effective relationships with external partners and agencies Requirements (ESSENTIAL) Experience working within a Local Authority, Council or Housing Association Previous experience in property or housing management Strong knowledge of tenancy management and housing legislation Experience managing repairs, maintenance and estate inspections including FRA Ability to manage complaints and resolve issues effectively Strong organisational and communication skills Strong stakeholder management Benefits Excellent pension scheme (up to 6% employer contribution) 28 days annual leave rising to 31 days + bank holidays Health Cash Plan Life assurance Paid volunteering leave Employee Assistance Programme Additional Information Full-time, site-based role One-stage interview process via MS Teams Closing Date: 03/05/2026 (9:00am) Apply Please apply with your CV to be considered. Early applications are encouraged. Linsco is acting as an Employment Agency in relation to this vacancy.
A fantastic opportunity has arisen for a motivated and people-focused Property Manager to join the Key Worker Services Team. If you re looking to play a central role in managing vibrant sites that provide essential accommodation and support to healthcare professionals, this could be the perfect next step for you. We re seeking a proactive and customer-driven Property Manager to be based in Slough. In this role, you ll lead high-quality contract management services that consistently deliver exceptional customer experience. You ll be solutions-oriented, committed to service improvement, and a trusted partner to our clients. To thrive here, you ll bring energy, resilience and a genuine passion for delivering outstanding service under pressure. Your ability to build strong relationships with customers and stakeholders will set you apart. As a Property Manager your work will directly influence resident satisfaction, help build trust, and ensure people have a safe, comfortable home they re happy to live in. You ll be the primary point of contact for residents across your patch in Wexham, Slough. From managing incoming nominations and working closely with NHS partners to verify identities, through to setting up new tenancies, you ll be the go-to person who keeps everything running smoothly. You ll take ownership of maintaining and securing the estate, ensuring full regulatory compliance is met at all times. This includes completing and tracking fire safety actions, carrying out regular estate and health & safety inspections, and ensuring everything is properly documented for audit purposes. As the on-site lead, you ll be at the heart of day-to-day operations and will provide assurance and updates to your line manager and senior colleagues. You ll also manage antisocial behaviour cases, handle complaints, raise and monitor repairs, and oversee voids from start to finish. In addition, you ll ensure adherence to third-party contracts and maintain strong working relationships with external partners. This role gives you the chance to make a meaningful difference in a unique community supporting residents who need long-term stability as well as healthcare professionals from the UK and overseas who rely on short-term accommodation. We re looking for someone who is genuinely passionate about housing, committed to great service, and proud to take ownership of the estates they manage. What you'll bring: A commitment to delivering a responsive, efficient and customer-focused service, ensuring every resident feels supported and valued. A strong track record of building great relationships and communicating clearly with residents, colleagues and partners. A solution-focused mindset you re resilient, determined and bring a positive, can-do attitude, always keeping your promises to residents. The confidence to challenge processes and push boundaries where needed to achieve the best possible outcomes for customers. Excellent time management and organisational skills, with the ability to handle a busy, complex workload while meeting key deadlines. Strong stakeholder management skills, with the ability to engage effectively with a diverse range of customers and partners. Demonstrable experience in a similar property or housing management role. The ability to manage fast-paced move-ins independently, accurately and with attention to detail. Experience in raising maintenance issues and managing repairs through to full completion. An understanding of how to maximise rental income and minimise void periods, supporting wider business performance. A solid grasp of legislative requirements and compliance standards, ensuring all properties and operations meet regulatory expectations. Experience delivering effective tenancy and asset management to ensure strong outcomes and value for money. The ability to carry out regular estate inspections in line with housing management, health and safety and compliance expectations. Confidence in leading resident and stakeholder engagement, helping build a positive, connected community. What Skills You Will Have: Outstanding written and verbal communication skills, paired with excellent customer service abilities. You work confidently as part of a dynamic team and stay positive when challenges arise. A proven track record of meeting targets and deadlines in a fast-paced, customer-focused environment. Strong awareness of budgetary considerations and financial risks, especially in relation to meeting contractual obligations. Confident use of the MS Office Suite, including Excel, Microsoft Teams and CRM systems (ideally Microsoft Dynamics 365). Experience in managing complaints within target times, handling sensitive situations professionally and achieving positive outcomes for residents. A broad understanding of tenancy and housing management responsibilities. In-depth knowledge of assured shorthold tenancies and licence agreements, including the associated legal notices and processes. A solid understanding of legal procedures relating to breaches of tenancy and rent arrears. Experience conducting regular estate inspections, with the ability to independently identify risks to residents. The ability to spot and implement day-to-day process improvements, driving greater efficiency and consistency across operations Salary Contract Type Permanent - Full Time - 35 hours Salary: £36.039 per annum to £40.000 per annum (London weighted salary) Working Location: Wexham Slough Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme
May 16, 2026
Full time
A fantastic opportunity has arisen for a motivated and people-focused Property Manager to join the Key Worker Services Team. If you re looking to play a central role in managing vibrant sites that provide essential accommodation and support to healthcare professionals, this could be the perfect next step for you. We re seeking a proactive and customer-driven Property Manager to be based in Slough. In this role, you ll lead high-quality contract management services that consistently deliver exceptional customer experience. You ll be solutions-oriented, committed to service improvement, and a trusted partner to our clients. To thrive here, you ll bring energy, resilience and a genuine passion for delivering outstanding service under pressure. Your ability to build strong relationships with customers and stakeholders will set you apart. As a Property Manager your work will directly influence resident satisfaction, help build trust, and ensure people have a safe, comfortable home they re happy to live in. You ll be the primary point of contact for residents across your patch in Wexham, Slough. From managing incoming nominations and working closely with NHS partners to verify identities, through to setting up new tenancies, you ll be the go-to person who keeps everything running smoothly. You ll take ownership of maintaining and securing the estate, ensuring full regulatory compliance is met at all times. This includes completing and tracking fire safety actions, carrying out regular estate and health & safety inspections, and ensuring everything is properly documented for audit purposes. As the on-site lead, you ll be at the heart of day-to-day operations and will provide assurance and updates to your line manager and senior colleagues. You ll also manage antisocial behaviour cases, handle complaints, raise and monitor repairs, and oversee voids from start to finish. In addition, you ll ensure adherence to third-party contracts and maintain strong working relationships with external partners. This role gives you the chance to make a meaningful difference in a unique community supporting residents who need long-term stability as well as healthcare professionals from the UK and overseas who rely on short-term accommodation. We re looking for someone who is genuinely passionate about housing, committed to great service, and proud to take ownership of the estates they manage. What you'll bring: A commitment to delivering a responsive, efficient and customer-focused service, ensuring every resident feels supported and valued. A strong track record of building great relationships and communicating clearly with residents, colleagues and partners. A solution-focused mindset you re resilient, determined and bring a positive, can-do attitude, always keeping your promises to residents. The confidence to challenge processes and push boundaries where needed to achieve the best possible outcomes for customers. Excellent time management and organisational skills, with the ability to handle a busy, complex workload while meeting key deadlines. Strong stakeholder management skills, with the ability to engage effectively with a diverse range of customers and partners. Demonstrable experience in a similar property or housing management role. The ability to manage fast-paced move-ins independently, accurately and with attention to detail. Experience in raising maintenance issues and managing repairs through to full completion. An understanding of how to maximise rental income and minimise void periods, supporting wider business performance. A solid grasp of legislative requirements and compliance standards, ensuring all properties and operations meet regulatory expectations. Experience delivering effective tenancy and asset management to ensure strong outcomes and value for money. The ability to carry out regular estate inspections in line with housing management, health and safety and compliance expectations. Confidence in leading resident and stakeholder engagement, helping build a positive, connected community. What Skills You Will Have: Outstanding written and verbal communication skills, paired with excellent customer service abilities. You work confidently as part of a dynamic team and stay positive when challenges arise. A proven track record of meeting targets and deadlines in a fast-paced, customer-focused environment. Strong awareness of budgetary considerations and financial risks, especially in relation to meeting contractual obligations. Confident use of the MS Office Suite, including Excel, Microsoft Teams and CRM systems (ideally Microsoft Dynamics 365). Experience in managing complaints within target times, handling sensitive situations professionally and achieving positive outcomes for residents. A broad understanding of tenancy and housing management responsibilities. In-depth knowledge of assured shorthold tenancies and licence agreements, including the associated legal notices and processes. A solid understanding of legal procedures relating to breaches of tenancy and rent arrears. Experience conducting regular estate inspections, with the ability to independently identify risks to residents. The ability to spot and implement day-to-day process improvements, driving greater efficiency and consistency across operations Salary Contract Type Permanent - Full Time - 35 hours Salary: £36.039 per annum to £40.000 per annum (London weighted salary) Working Location: Wexham Slough Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme
Job Title: Property Manager Location: Slough Salary range: 37,890 - 40,758 Overview A Housing Association in Slough is seeking an experienced Property Manager to support the effective management of a residential portfolio. This is a customer-facing role requiring strong estate management, tenancy management, and maintenance coordination skills. Key Responsibilities Deliver a responsive, efficient and customer-focused estate management service Manage tenancies and licences, including processing lets and fast-paced move-ins Conduct regular estate walkarounds and weekly inspections across the patch Carry out Health & Safety checks and follow up on Fire Risk Assessment actions Monitor maintenance issues, raise repairs and manage contractors through to completion Manage voids effectively, supporting rental income and minimising void periods Liaise with internal teams, third-party contractors and external stakeholders Ensure properties and estates are safe, compliant, well-maintained and presentable Maintain accurate records and reports using CRM / Microsoft D365 systems Handle resident enquiries and complaints within target times, managing expectations Conduct tenancy and asset management checks, including fraud and subletting prevention Requirements Proven estate / property management experience (essential) Property management and lettings experience, including tenancy management Strong understanding of tenancy types (including ASTs), legal notices and breaches Experience managing voids, inspections, repairs and contractor performance Excellent communication and customer service skills Ability to work to deadlines in a fast-paced, customer-focused environment Good IT skills including MS Office, Excel, Teams and CRM systems Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
May 16, 2026
Full time
Job Title: Property Manager Location: Slough Salary range: 37,890 - 40,758 Overview A Housing Association in Slough is seeking an experienced Property Manager to support the effective management of a residential portfolio. This is a customer-facing role requiring strong estate management, tenancy management, and maintenance coordination skills. Key Responsibilities Deliver a responsive, efficient and customer-focused estate management service Manage tenancies and licences, including processing lets and fast-paced move-ins Conduct regular estate walkarounds and weekly inspections across the patch Carry out Health & Safety checks and follow up on Fire Risk Assessment actions Monitor maintenance issues, raise repairs and manage contractors through to completion Manage voids effectively, supporting rental income and minimising void periods Liaise with internal teams, third-party contractors and external stakeholders Ensure properties and estates are safe, compliant, well-maintained and presentable Maintain accurate records and reports using CRM / Microsoft D365 systems Handle resident enquiries and complaints within target times, managing expectations Conduct tenancy and asset management checks, including fraud and subletting prevention Requirements Proven estate / property management experience (essential) Property management and lettings experience, including tenancy management Strong understanding of tenancy types (including ASTs), legal notices and breaches Experience managing voids, inspections, repairs and contractor performance Excellent communication and customer service skills Ability to work to deadlines in a fast-paced, customer-focused environment Good IT skills including MS Office, Excel, Teams and CRM systems Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
Case Manager Working within communities ensuring tenants receive a high quality and responsive Case Manager housing and support service in a safe and secure environment, including providing tenancy management support and encouraging independence and choice. Case Manager To oversee the administration and management of social housing properties. With an overall responsibility for approx.140 - 160 tenancies. Case Manager Ensure housing landlord duties are discharged in accordance with Somerset Council's policies and procedures. Case Manager To ensure that housing regulations, policies and procedures are adhered to. To oversee the housing administration and management of social housing tenants and their homes across several sheltered housing schemes. experience as a Case Manager of at least 1 year
May 16, 2026
Contractor
Case Manager Working within communities ensuring tenants receive a high quality and responsive Case Manager housing and support service in a safe and secure environment, including providing tenancy management support and encouraging independence and choice. Case Manager To oversee the administration and management of social housing properties. With an overall responsibility for approx.140 - 160 tenancies. Case Manager Ensure housing landlord duties are discharged in accordance with Somerset Council's policies and procedures. Case Manager To ensure that housing regulations, policies and procedures are adhered to. To oversee the housing administration and management of social housing tenants and their homes across several sheltered housing schemes. experience as a Case Manager of at least 1 year
Junior Lettings Negotiator Location: South London Salary: Up to 20,000 basic + generous commission (OTE 35,000+) Company Car: Audi A1 S Line provided A Property Company based in South London are looking for a goal orientated Lettings Negotiator to join their growing team. The company provides themselves on delivering a high volume of quality stock, a supportive team environment, and excellent earning potential for our staff. This is an excellent opportunity for someone looking to begin or progress their career in property, with full training provided by an ARLA-qualified professional with over 10 years' experience. Key Responsibilities Handling enquiries via phone and email Registering and qualifying applicants Arranging and conducting property viewings Negotiating offers Managing tenancy paperwork, referencing, and compliance Ensuring all documentation is completed accurately and on time About You Highly organised with strong attention to detail Confident and professional communication skills Ambitious and motivated to earn commission Able to manage paperwork efficiently without errors Energetic and proactive attitude Full UK driving licence required Previous experience in lettings is not essential; however, experience in roles involving paperwork and administration would be highly beneficial. What The Company Offer Excellent earning potential (OTE 35,000+) Company car (Audi A1 S Line) Full training from an ARLA-qualified manager Proven track record of developing high earners High volume of leads and strong stock availability Friendly, supportive, family-run working environment Clear opportunity for career progression Working Hours Monday, Tuesday, Friday: 9:00am - 6:00pm Wednesday & Thursday: 9:00am - 6:30pm Saturday: 10:00am - 4:00pm (alternate Saturdays) Refer friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. SV:15578
May 16, 2026
Full time
Junior Lettings Negotiator Location: South London Salary: Up to 20,000 basic + generous commission (OTE 35,000+) Company Car: Audi A1 S Line provided A Property Company based in South London are looking for a goal orientated Lettings Negotiator to join their growing team. The company provides themselves on delivering a high volume of quality stock, a supportive team environment, and excellent earning potential for our staff. This is an excellent opportunity for someone looking to begin or progress their career in property, with full training provided by an ARLA-qualified professional with over 10 years' experience. Key Responsibilities Handling enquiries via phone and email Registering and qualifying applicants Arranging and conducting property viewings Negotiating offers Managing tenancy paperwork, referencing, and compliance Ensuring all documentation is completed accurately and on time About You Highly organised with strong attention to detail Confident and professional communication skills Ambitious and motivated to earn commission Able to manage paperwork efficiently without errors Energetic and proactive attitude Full UK driving licence required Previous experience in lettings is not essential; however, experience in roles involving paperwork and administration would be highly beneficial. What The Company Offer Excellent earning potential (OTE 35,000+) Company car (Audi A1 S Line) Full training from an ARLA-qualified manager Proven track record of developing high earners High volume of leads and strong stock availability Friendly, supportive, family-run working environment Clear opportunity for career progression Working Hours Monday, Tuesday, Friday: 9:00am - 6:00pm Wednesday & Thursday: 9:00am - 6:30pm Saturday: 10:00am - 4:00pm (alternate Saturdays) Refer friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. SV:15578
Pear Recruitment Senior Property Manager Location Loughton Basic salary - £35,000 Hours Monday Friday 9am 6pm Own Car required (Car allowance £150) 1 Year + Experienced required Our client is currently searching for a focussed and driven senior property manager to join their multi-award-winning independent Estate Agency with offices covering Loughton and surrounding area. The ideal candidate will be pro-active, a strategic thinker and be able to work independently and confidently. Duties Liaising with tenants and Landlords Chasing outstanding works Organising Gas / Electrical Safety Certificates / EPC s Organising contractor appointments Arranging tenancy extensions / renewals Visiting Properties and carrying out inspections Reletting properties Arranging Inventory / Check in Organising Check out / Deposit return / dilapidations Deposit dispute administration Reconciliation of incoming rents with client account Managing arrears Maintenance / Repair management Organising contractor appointments Skills 1 years + Experience Very good attention to detail Excellent communication skills Ability to deliver the highest standard of customer service A Problem solver An ability to manage a busy schedule You will need to have a full UK driving licence If you are interested in this Senior property manager position and would like to know more, please email your CV or telephone us on a strictly private and confidential basis. Recommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Confidentiality All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client.
May 16, 2026
Full time
Pear Recruitment Senior Property Manager Location Loughton Basic salary - £35,000 Hours Monday Friday 9am 6pm Own Car required (Car allowance £150) 1 Year + Experienced required Our client is currently searching for a focussed and driven senior property manager to join their multi-award-winning independent Estate Agency with offices covering Loughton and surrounding area. The ideal candidate will be pro-active, a strategic thinker and be able to work independently and confidently. Duties Liaising with tenants and Landlords Chasing outstanding works Organising Gas / Electrical Safety Certificates / EPC s Organising contractor appointments Arranging tenancy extensions / renewals Visiting Properties and carrying out inspections Reletting properties Arranging Inventory / Check in Organising Check out / Deposit return / dilapidations Deposit dispute administration Reconciliation of incoming rents with client account Managing arrears Maintenance / Repair management Organising contractor appointments Skills 1 years + Experience Very good attention to detail Excellent communication skills Ability to deliver the highest standard of customer service A Problem solver An ability to manage a busy schedule You will need to have a full UK driving licence If you are interested in this Senior property manager position and would like to know more, please email your CV or telephone us on a strictly private and confidential basis. Recommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Confidentiality All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client.
Allocations Officer Slough Contract £19.32 per hour Our client is looking for an experienced is looking for an Allocations Officer Hybrid - 2 days per week required in the office To undertake and determine eligibility assessments for potential tenants accessing the housing register to ensure the legality and suitability of every allocation. To be responsible for meeting statutory requirements, performance indicators and targets in the letting of all social housing. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Deliver a comprehensive, customer focused and high quality housing allocations service, liaising with other sections, departments and agencies internally and externally in relation to housing needs issues on behalf of home seekers Working proactively using initiative and knowledge to apply appropriate options to tackle housing need ensuring that the council s resources, including accommodation and financial resources, are appropriately used according to the needs of the home seeker, enabling them to achieve sustainable and affordable solutions to their housing needs. Maintain accurate and up to date records of the voids and lettings process as well as entering and maintaining records on the housing register using the integrated housing management IT system. This includes developing and running regular performance related reports and undertaking regular and frequent data reconciliation. Understand and work in accordance with legislation and Slough s current lettings and voids policies, standards and targets, responding to customer enquiries regarding voids and lettings, liaising with other sections and/or contractors as necessary to provide a co-ordinated response. To manage applications for social housing, including those of a complex nature and be responsible for applying the law and policy appropriately, reaching lawful and defensible decisions and ensuring that the Council s Housing Allocations Policy is implemented To ensure that each case receives a correct assessment liaising as necessary with colleagues in housing needs for acute cases and with the investigation team where cases of fraud or benefit abuse are suspected To take a lead on a particular topic and/or liaison with a partner department or agency as directed by the Housing Allocations Manager. Ensure that colleagues are briefed on relevant issues relating to the topic/liaison Provide information for new tenants about the properties and services available and ensure this information is regularly updated while liaising with tenancy management colleagues to ensure that the sign up process is efficient and informative for the client and timely in order Experience of working in a pressurised customer service environment and with vulnerable customers. Working effectively with a range of professional staff and external agencies. Maintaining computerised information management systems. Experience of working in confidential situations with an understanding of when & how to share sensitive information with customers and Experience of giving accurate and relevant information in a clear and concise manner, both in writing and verbally. Knowledge of current housing, immigration and related legislation, case law, policies and good practice including relevant Housing and Homelessness Acts. Knowledge of repairs issues to ensure that properties meet required standards Knowledge of relevant health and safety legislation and an ability to apply and enforce it, particularly in relation to lone workers. Knowledge of data protection legislation, especially relating to customer records. Knowledge of equal opportunities legislation and policy. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
May 16, 2026
Contractor
Allocations Officer Slough Contract £19.32 per hour Our client is looking for an experienced is looking for an Allocations Officer Hybrid - 2 days per week required in the office To undertake and determine eligibility assessments for potential tenants accessing the housing register to ensure the legality and suitability of every allocation. To be responsible for meeting statutory requirements, performance indicators and targets in the letting of all social housing. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Deliver a comprehensive, customer focused and high quality housing allocations service, liaising with other sections, departments and agencies internally and externally in relation to housing needs issues on behalf of home seekers Working proactively using initiative and knowledge to apply appropriate options to tackle housing need ensuring that the council s resources, including accommodation and financial resources, are appropriately used according to the needs of the home seeker, enabling them to achieve sustainable and affordable solutions to their housing needs. Maintain accurate and up to date records of the voids and lettings process as well as entering and maintaining records on the housing register using the integrated housing management IT system. This includes developing and running regular performance related reports and undertaking regular and frequent data reconciliation. Understand and work in accordance with legislation and Slough s current lettings and voids policies, standards and targets, responding to customer enquiries regarding voids and lettings, liaising with other sections and/or contractors as necessary to provide a co-ordinated response. To manage applications for social housing, including those of a complex nature and be responsible for applying the law and policy appropriately, reaching lawful and defensible decisions and ensuring that the Council s Housing Allocations Policy is implemented To ensure that each case receives a correct assessment liaising as necessary with colleagues in housing needs for acute cases and with the investigation team where cases of fraud or benefit abuse are suspected To take a lead on a particular topic and/or liaison with a partner department or agency as directed by the Housing Allocations Manager. Ensure that colleagues are briefed on relevant issues relating to the topic/liaison Provide information for new tenants about the properties and services available and ensure this information is regularly updated while liaising with tenancy management colleagues to ensure that the sign up process is efficient and informative for the client and timely in order Experience of working in a pressurised customer service environment and with vulnerable customers. Working effectively with a range of professional staff and external agencies. Maintaining computerised information management systems. Experience of working in confidential situations with an understanding of when & how to share sensitive information with customers and Experience of giving accurate and relevant information in a clear and concise manner, both in writing and verbally. Knowledge of current housing, immigration and related legislation, case law, policies and good practice including relevant Housing and Homelessness Acts. Knowledge of repairs issues to ensure that properties meet required standards Knowledge of relevant health and safety legislation and an ability to apply and enforce it, particularly in relation to lone workers. Knowledge of data protection legislation, especially relating to customer records. Knowledge of equal opportunities legislation and policy. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Area Tenancy Manager Brent - Hybrid £29.51ph Job Purpose: To directly manage a housing portfolio, delivering and coordinating all aspects of high quality, visible and accessible tenancy service, achieving targets and contributing towards high levels of tenant satisfaction. To manage tenancies, end to end, let to re-let, taking full ownership of the tenant's journey and ensuring all tenants have access to financial inclusion and support, are able to meet their rental obligations and live in good quality, safe, suitable and affordable homes. To take initiative in complex cases, drive successful outcomes that benefit the tenant and have a commercial mindset whilst ensuring all statutory and regulatory obligations as a landlord are reflected in your daily duties. Principal Accountabilities and Responsibilities: To be the face of the landlord; providing a high level of customer service, taking ownership for every aspect of tenancy management and tenant requests, ensuring that expectations are managed Work collaboratively and be the lead contact, keeping stakeholders informed, delivering a seamless 'one team' landlord service. This will include setting up and managing professionals' meetings and action plans as needed for complex issues. Responsible for keeping all residents' records and data up to date and accurate in real time, with all interaction recorded, holding other teams to account to do the same. To undertake a proactive approach to tenancy management by adopting mobile working with the use of appropriate IT and communication systems and adhering to health and safety and lone working requirements. To find out more information please contact Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency
May 16, 2026
Contractor
Area Tenancy Manager Brent - Hybrid £29.51ph Job Purpose: To directly manage a housing portfolio, delivering and coordinating all aspects of high quality, visible and accessible tenancy service, achieving targets and contributing towards high levels of tenant satisfaction. To manage tenancies, end to end, let to re-let, taking full ownership of the tenant's journey and ensuring all tenants have access to financial inclusion and support, are able to meet their rental obligations and live in good quality, safe, suitable and affordable homes. To take initiative in complex cases, drive successful outcomes that benefit the tenant and have a commercial mindset whilst ensuring all statutory and regulatory obligations as a landlord are reflected in your daily duties. Principal Accountabilities and Responsibilities: To be the face of the landlord; providing a high level of customer service, taking ownership for every aspect of tenancy management and tenant requests, ensuring that expectations are managed Work collaboratively and be the lead contact, keeping stakeholders informed, delivering a seamless 'one team' landlord service. This will include setting up and managing professionals' meetings and action plans as needed for complex issues. Responsible for keeping all residents' records and data up to date and accurate in real time, with all interaction recorded, holding other teams to account to do the same. To undertake a proactive approach to tenancy management by adopting mobile working with the use of appropriate IT and communication systems and adhering to health and safety and lone working requirements. To find out more information please contact Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency
Property Manager Manchester Monday Thursday: 9:30am 6:00pm Friday: 9:30am 5:30pm Box Recruitment Solutions is recruiting for an international property company looking for an experienced Property Manager to join their growing Manchester team. Working alongside another Property Manager, you will manage a portfolio of around 200 properties within a supportive and relaxed team environment. This is an excellent opportunity for someone who can hit the ground running and confidently manage the day-to-day operations of a busy portfolio. Key responsibilities: Managing tenancy queries and maintenance issues Organising contractors, repairs and property inspections Handling tenancy agreements, renewals and referencing Managing rent payments, arrears and landlord statements Arranging inventories, check-ins and check-outs Liaising with landlords, tenants, contractors and managing agents Ensuring compliance including Gas Safety, EICRs and EPCs About you: Previous property management experience is essential Proactive, organised and confident dealing with clients Strong customer service and communication skills Able to work independently and within a team Willing to get involved and support the wider office What s on offer: £30,000 £35,000 depending on experience Pension scheme Hours are Monday to Thursday 9.30 6 pm and Fridays 5.30 pm Friendly and easy-going working environment Modern co-working office Autonomy within the role and no micromanagement Growing company with exciting expansion plans
May 15, 2026
Full time
Property Manager Manchester Monday Thursday: 9:30am 6:00pm Friday: 9:30am 5:30pm Box Recruitment Solutions is recruiting for an international property company looking for an experienced Property Manager to join their growing Manchester team. Working alongside another Property Manager, you will manage a portfolio of around 200 properties within a supportive and relaxed team environment. This is an excellent opportunity for someone who can hit the ground running and confidently manage the day-to-day operations of a busy portfolio. Key responsibilities: Managing tenancy queries and maintenance issues Organising contractors, repairs and property inspections Handling tenancy agreements, renewals and referencing Managing rent payments, arrears and landlord statements Arranging inventories, check-ins and check-outs Liaising with landlords, tenants, contractors and managing agents Ensuring compliance including Gas Safety, EICRs and EPCs About you: Previous property management experience is essential Proactive, organised and confident dealing with clients Strong customer service and communication skills Able to work independently and within a team Willing to get involved and support the wider office What s on offer: £30,000 £35,000 depending on experience Pension scheme Hours are Monday to Thursday 9.30 6 pm and Fridays 5.30 pm Friendly and easy-going working environment Modern co-working office Autonomy within the role and no micromanagement Growing company with exciting expansion plans
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Wrexham. This is a retrofit scheme including EWI, Loft Insulation etc. The successful candidate will have 5 years' experience as a TLO as this is a role with clear progression opportunities to Site Supervisor/Assistant Site Manager. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is 29k plus 3k car allowance and mileage, but would rise if you have prior experience as a Site Supervisor and hold SSSTS. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
May 15, 2026
Full time
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Wrexham. This is a retrofit scheme including EWI, Loft Insulation etc. The successful candidate will have 5 years' experience as a TLO as this is a role with clear progression opportunities to Site Supervisor/Assistant Site Manager. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is 29k plus 3k car allowance and mileage, but would rise if you have prior experience as a Site Supervisor and hold SSSTS. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
A North London Local Authority is seeking an experienced Environmental Health Manager for a 3-month contract paying £441 per day Umbrella (Inside IR35). This is an excellent opportunity for an accomplished housing or environmental health professional to step into a leadership role where your expertise will directly improve housing standards, support residents, and drive enforcement excellence across the borough. You will manage and support a team of PRS officers, ensuring a consistent, resident-focused service aligned with service standards and the council's PRS Charter. The role requires a proactive and solution-focused manager who can motivate teams, manage complex casework, and confidently lead on enforcement activity, legal proceedings, inspections, and operational performance. As the subject matter expert, you will provide guidance on all aspects of PRS legislation and enforcement, including property licensing, Housing Act compliance, environmental protection matters, and tenancy legislation. You will also play a key role in developing policies and procedures, improving reporting systems, maintaining accurate records, and ensuring public-facing information remains clear and compliant. To be successful, you will have previous experience within a Private Sector Housing or Residential Environmental Health team, alongside proven management or supervisory experience. You must have a strong understanding of relevant housing legislation, including the Housing Acts 1988 & 2004, Environmental Protection Act 1990, Renters' Rights Act 2025, and related enforcement powers. The ideal candidate will be confident managing prosecutions, financial penalties, tribunals, and complex investigations, while also demonstrating excellent communication, organisational, and stakeholder management skills. Strong IT literacy and experience using housing or licensing systems are essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 15, 2026
Contractor
A North London Local Authority is seeking an experienced Environmental Health Manager for a 3-month contract paying £441 per day Umbrella (Inside IR35). This is an excellent opportunity for an accomplished housing or environmental health professional to step into a leadership role where your expertise will directly improve housing standards, support residents, and drive enforcement excellence across the borough. You will manage and support a team of PRS officers, ensuring a consistent, resident-focused service aligned with service standards and the council's PRS Charter. The role requires a proactive and solution-focused manager who can motivate teams, manage complex casework, and confidently lead on enforcement activity, legal proceedings, inspections, and operational performance. As the subject matter expert, you will provide guidance on all aspects of PRS legislation and enforcement, including property licensing, Housing Act compliance, environmental protection matters, and tenancy legislation. You will also play a key role in developing policies and procedures, improving reporting systems, maintaining accurate records, and ensuring public-facing information remains clear and compliant. To be successful, you will have previous experience within a Private Sector Housing or Residential Environmental Health team, alongside proven management or supervisory experience. You must have a strong understanding of relevant housing legislation, including the Housing Acts 1988 & 2004, Environmental Protection Act 1990, Renters' Rights Act 2025, and related enforcement powers. The ideal candidate will be confident managing prosecutions, financial penalties, tribunals, and complex investigations, while also demonstrating excellent communication, organisational, and stakeholder management skills. Strong IT literacy and experience using housing or licensing systems are essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Your new company We are recruiting an experienced Tenancy Services Manager to lead and coordinate tenancy and housing management services within a large social housing organisation. This is a senior operational role requiring strong leadership, regulatory expertise and a clear focus on tenant satisfaction and service excellence. Your new role The Tenancy Services Manager will be responsible for the operational delivery, oversight and continuous improvement of tenancy services, ensuring full compliance with current housing regulation and consumer standards.Key responsibilities include: Leading the delivery of a high-quality, tenant-focused tenancy service Managing and developing a team of housing staff, embedding high standards and accountability Translating housing legislation, regulation and policy into effective operational practice Ensuring compliance with the Social Housing Regulation Act 2023 and Consumer Standards Overseeing tenancy management activity including ASB, tenancy enforcement, sustainment and complaints Monitoring service performance, KPIs and tenant satisfaction, implementing improvements where required Working collaboratively with internal teams (income, ASB, tenancy sustainment) and external partners including adult and children's social care Supporting emergency planning and responding to critical incidents where required Contributing to service development projects and deputising at senior level when needed What you'll need to succeed Proven mamillotegmental experience within local authority or registered provider housing services Strong working knowledge of social housing regulation, statutory responsibilities and consumer standards Experience leading and motivating multi-disciplinary teams A track record of delivering performance improvement and service compliance Strong written and verbal communication skills, able to engage with tenants, staff and senior stakeholders A tenant-centred, outcomes-focused approach A relevant housing qualification (e.g. CIH Level 5) or substantial equivalent experience Experience preparing for or working within regulatory inspections is desirable. What you'll get in return Senior, high-impact leadership opportunity Opportunity to stabilise and strengthen a key housing service Hybrid working model Initial short-term contract with immediate start What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 15, 2026
Seasonal
Your new company We are recruiting an experienced Tenancy Services Manager to lead and coordinate tenancy and housing management services within a large social housing organisation. This is a senior operational role requiring strong leadership, regulatory expertise and a clear focus on tenant satisfaction and service excellence. Your new role The Tenancy Services Manager will be responsible for the operational delivery, oversight and continuous improvement of tenancy services, ensuring full compliance with current housing regulation and consumer standards.Key responsibilities include: Leading the delivery of a high-quality, tenant-focused tenancy service Managing and developing a team of housing staff, embedding high standards and accountability Translating housing legislation, regulation and policy into effective operational practice Ensuring compliance with the Social Housing Regulation Act 2023 and Consumer Standards Overseeing tenancy management activity including ASB, tenancy enforcement, sustainment and complaints Monitoring service performance, KPIs and tenant satisfaction, implementing improvements where required Working collaboratively with internal teams (income, ASB, tenancy sustainment) and external partners including adult and children's social care Supporting emergency planning and responding to critical incidents where required Contributing to service development projects and deputising at senior level when needed What you'll need to succeed Proven mamillotegmental experience within local authority or registered provider housing services Strong working knowledge of social housing regulation, statutory responsibilities and consumer standards Experience leading and motivating multi-disciplinary teams A track record of delivering performance improvement and service compliance Strong written and verbal communication skills, able to engage with tenants, staff and senior stakeholders A tenant-centred, outcomes-focused approach A relevant housing qualification (e.g. CIH Level 5) or substantial equivalent experience Experience preparing for or working within regulatory inspections is desirable. What you'll get in return Senior, high-impact leadership opportunity Opportunity to stabilise and strengthen a key housing service Hybrid working model Initial short-term contract with immediate start What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Assistant Property/Block Manager We are seeking a motivated and detail-oriented Assistant Property Manager to join a well established property management company based in North London. Working closely with senior property managers and the head of department, you will play a key role in the day-to-day management of our property portfolio while developing your expertise within the management industry. Key Responsibilities: Coordinating inventories, check-ins/check-outs, and deposit returns/disputes Assist and develop from senior property managers and work closely with Head of Property Management Handling maintenance and repairs, liaising with contractors, tenants, and managing agents Organising statutory compliance (Gas Safety, Electrical Certificates, EPCs) Acting as a key point of contact for landlords and tenants, resolving queries efficiently Arranging tenancy renewals and negotiating updated terms Conducting property inspections Supporting overseas landlords and assisting with new property onboarding General office administration, including enquiries and key management About You: Previous experience in property/lettings/lblock management (preferred) Excellent attention to detail and organisational skills Strong communication and client service abilities Proficient in Microsoft Office (Word, Excel, Outlook) Ability to prioritise and manage a busy workload with initiative Full UK driving licence (Preferred) What We Offer: £28,000 + Monday - Friday Ongoing training and professional development Hands-on experience across all aspects of property management Opportunity to grow within a fast-paced, supportive environment This is an excellent opportunity for someone looking to build a long-term career in property management within a collaborative and ambitious team. Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk
May 15, 2026
Full time
Assistant Property/Block Manager We are seeking a motivated and detail-oriented Assistant Property Manager to join a well established property management company based in North London. Working closely with senior property managers and the head of department, you will play a key role in the day-to-day management of our property portfolio while developing your expertise within the management industry. Key Responsibilities: Coordinating inventories, check-ins/check-outs, and deposit returns/disputes Assist and develop from senior property managers and work closely with Head of Property Management Handling maintenance and repairs, liaising with contractors, tenants, and managing agents Organising statutory compliance (Gas Safety, Electrical Certificates, EPCs) Acting as a key point of contact for landlords and tenants, resolving queries efficiently Arranging tenancy renewals and negotiating updated terms Conducting property inspections Supporting overseas landlords and assisting with new property onboarding General office administration, including enquiries and key management About You: Previous experience in property/lettings/lblock management (preferred) Excellent attention to detail and organisational skills Strong communication and client service abilities Proficient in Microsoft Office (Word, Excel, Outlook) Ability to prioritise and manage a busy workload with initiative Full UK driving licence (Preferred) What We Offer: £28,000 + Monday - Friday Ongoing training and professional development Hands-on experience across all aspects of property management Opportunity to grow within a fast-paced, supportive environment This is an excellent opportunity for someone looking to build a long-term career in property management within a collaborative and ambitious team. Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk
We are seeking a proactive and experienced Residential Property Manager to join well established Management company based in North London . This is an excellent opportunity for a motivated individual to take full ownership of a diverse residential portfolio, ensuring high standards of service delivery across both lettings and ongoing management. The role is split between office-based administration and on-site West London portfolio oversight, requiring strong organisational skills, attention to detail, and the ability to build and maintain relationships with landlords, tenants, and contractors. Duties: Manage the full lifecycle of tenancies, from move-in to move-out. Draft and serve legal notices in accordance with Housing Act 1988 and 2004, including: Section 8 (for rent arrears or breach of tenancy) Section 13 (for proposing rent increases in periodic tenancies) o Section 21 (for no-fault evictions under ASTs) Ensure accurate AST drafting, renewals, and compliance with Deposit Protection regulations. Resolve complex tenant disputes and escalated issues professionally. Liaise with legal professionals and represent the company at court hearings where necessary. Compliance & Regulation Ensure all properties adhere to statutory requirements, including: Gas Safety, EICR, EPC, HMO licensing, and Right to Rent checks. Monitor the renewal and expiry of all safety certificates, managing renewals proactively. Oversee HMO and selective licensing processes with local authorities. Maintain up-to-date, audit-ready documentation for every property. Respond promptly and professionally to all tenant maintenance issues, ensuring clear communication and timely updates. Appoint and liaise with in house maintenance team and external qualified contractors and service providers for maintenance and repair works, obtaining multiple quotes to ensure competitive pricing and best value. Oversee larger refurbishments and capital improvement projects, including attending sites as necessary to ensure quality and timely completion. Collaborate effectively with the in-house maintenance team, providing guidance and support where applicable. Develop and implement a proactive maintenance plan, scheduling regular inspections and preventive maintenance to minimize future issues. Manage the budget for maintenance activities, monitoring costs and negotiating with suppliers and contractors to achieve cost efficiency. Prioritize urgent maintenance issues, coordinating fast-track responses and minimizing disruption to tenants. Maintain accurate records of maintenance activities, contractor invoices, and related expenditures to support financial reporting and property management compliance. Ensure all maintenance works comply with relevant health and safety regulations and landlord obligations. About you: 3 years experience in Property/Block Management Own Driving Licence - Own Car preferred Knowledge of South London property values and markets What we offer: £35,000 - £45,000 Salary DOE Monday - Friday 9-6 60% Office Based 40% Site Based where required Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk
May 15, 2026
Full time
We are seeking a proactive and experienced Residential Property Manager to join well established Management company based in North London . This is an excellent opportunity for a motivated individual to take full ownership of a diverse residential portfolio, ensuring high standards of service delivery across both lettings and ongoing management. The role is split between office-based administration and on-site West London portfolio oversight, requiring strong organisational skills, attention to detail, and the ability to build and maintain relationships with landlords, tenants, and contractors. Duties: Manage the full lifecycle of tenancies, from move-in to move-out. Draft and serve legal notices in accordance with Housing Act 1988 and 2004, including: Section 8 (for rent arrears or breach of tenancy) Section 13 (for proposing rent increases in periodic tenancies) o Section 21 (for no-fault evictions under ASTs) Ensure accurate AST drafting, renewals, and compliance with Deposit Protection regulations. Resolve complex tenant disputes and escalated issues professionally. Liaise with legal professionals and represent the company at court hearings where necessary. Compliance & Regulation Ensure all properties adhere to statutory requirements, including: Gas Safety, EICR, EPC, HMO licensing, and Right to Rent checks. Monitor the renewal and expiry of all safety certificates, managing renewals proactively. Oversee HMO and selective licensing processes with local authorities. Maintain up-to-date, audit-ready documentation for every property. Respond promptly and professionally to all tenant maintenance issues, ensuring clear communication and timely updates. Appoint and liaise with in house maintenance team and external qualified contractors and service providers for maintenance and repair works, obtaining multiple quotes to ensure competitive pricing and best value. Oversee larger refurbishments and capital improvement projects, including attending sites as necessary to ensure quality and timely completion. Collaborate effectively with the in-house maintenance team, providing guidance and support where applicable. Develop and implement a proactive maintenance plan, scheduling regular inspections and preventive maintenance to minimize future issues. Manage the budget for maintenance activities, monitoring costs and negotiating with suppliers and contractors to achieve cost efficiency. Prioritize urgent maintenance issues, coordinating fast-track responses and minimizing disruption to tenants. Maintain accurate records of maintenance activities, contractor invoices, and related expenditures to support financial reporting and property management compliance. Ensure all maintenance works comply with relevant health and safety regulations and landlord obligations. About you: 3 years experience in Property/Block Management Own Driving Licence - Own Car preferred Knowledge of South London property values and markets What we offer: £35,000 - £45,000 Salary DOE Monday - Friday 9-6 60% Office Based 40% Site Based where required Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk
We are seeking a proactive and experienced Residential Property Manager to join well established Management company based in North London . This is an excellent opportunity for a motivated individual to take full ownership of a diverse residential portfolio, ensuring high standards of service delivery across both lettings and ongoing management. The role is split between office-based administration and on-site South London portfolio oversight, requiring strong organisational skills, attention to detail, and the ability to build and maintain relationships with landlords, tenants, and contractors.Duties:Manage the full lifecycle of tenancies, from move-in to move-out. Draft and serve legal notices in accordance with Housing Act 1988 and 2004, including: Section 8 (for rent arrears or breach of tenancy) Section 13 (for proposing rent increases in periodic tenancies) o Section 21 (for no-fault evictions under ASTs) Ensure accurate AST drafting, renewals, and compliance with Deposit Protection regulations. Resolve complex tenant disputes and escalated issues professionally. Liaise with legal professionals and represent the company at court hearings where necessary. Compliance & Regulation Ensure all properties adhere to statutory requirements, including: Gas Safety, EICR, EPC, HMO licensing, and Right to Rent checks. Monitor the renewal and expiry of all safety certificates, managing renewals proactively. Oversee HMO and selective licensing processes with local authorities. Maintain up-to-date, audit-ready documentation for every property. Respond promptly and professionally to all tenant maintenance issues, ensuring clear communication and timely updates. Appoint and liaise with in house maintenance team and external qualified contractors and service providers for maintenance and repair works, obtaining multiple quotes to ensure competitive pricing and best value. Oversee larger refurbishments and capital improvement projects, including attending sites as necessary to ensure quality and timely completion. Collaborate effectively with the in-house maintenance team, providing guidance and support where applicable. Develop and implement a proactive maintenance plan, scheduling regular inspections and preventive maintenance to minimize future issues. Manage the budget for maintenance activities, monitoring costs and negotiating with suppliers and contractors to achieve cost efficiency. Prioritize urgent maintenance issues, coordinating fast-track responses and minimizing disruption to tenants. Maintain accurate records of maintenance activities, contractor invoices, and related expenditures to support financial reporting and property management compliance. Ensure all maintenance works comply with relevant health and safety regulations and landlord obligations.About you: 3 years experience in Property/Block Management Own Driving Licence - Own Car preferred Knowledge of South London property values and marketsWhat we offer: £35,000 - £45,000 Salary DOE Monday - Friday 9-6 60% Office Based 40% Site Based where required Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk
May 15, 2026
Full time
We are seeking a proactive and experienced Residential Property Manager to join well established Management company based in North London . This is an excellent opportunity for a motivated individual to take full ownership of a diverse residential portfolio, ensuring high standards of service delivery across both lettings and ongoing management. The role is split between office-based administration and on-site South London portfolio oversight, requiring strong organisational skills, attention to detail, and the ability to build and maintain relationships with landlords, tenants, and contractors.Duties:Manage the full lifecycle of tenancies, from move-in to move-out. Draft and serve legal notices in accordance with Housing Act 1988 and 2004, including: Section 8 (for rent arrears or breach of tenancy) Section 13 (for proposing rent increases in periodic tenancies) o Section 21 (for no-fault evictions under ASTs) Ensure accurate AST drafting, renewals, and compliance with Deposit Protection regulations. Resolve complex tenant disputes and escalated issues professionally. Liaise with legal professionals and represent the company at court hearings where necessary. Compliance & Regulation Ensure all properties adhere to statutory requirements, including: Gas Safety, EICR, EPC, HMO licensing, and Right to Rent checks. Monitor the renewal and expiry of all safety certificates, managing renewals proactively. Oversee HMO and selective licensing processes with local authorities. Maintain up-to-date, audit-ready documentation for every property. Respond promptly and professionally to all tenant maintenance issues, ensuring clear communication and timely updates. Appoint and liaise with in house maintenance team and external qualified contractors and service providers for maintenance and repair works, obtaining multiple quotes to ensure competitive pricing and best value. Oversee larger refurbishments and capital improvement projects, including attending sites as necessary to ensure quality and timely completion. Collaborate effectively with the in-house maintenance team, providing guidance and support where applicable. Develop and implement a proactive maintenance plan, scheduling regular inspections and preventive maintenance to minimize future issues. Manage the budget for maintenance activities, monitoring costs and negotiating with suppliers and contractors to achieve cost efficiency. Prioritize urgent maintenance issues, coordinating fast-track responses and minimizing disruption to tenants. Maintain accurate records of maintenance activities, contractor invoices, and related expenditures to support financial reporting and property management compliance. Ensure all maintenance works comply with relevant health and safety regulations and landlord obligations.About you: 3 years experience in Property/Block Management Own Driving Licence - Own Car preferred Knowledge of South London property values and marketsWhat we offer: £35,000 - £45,000 Salary DOE Monday - Friday 9-6 60% Office Based 40% Site Based where required Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk
Property Manager Manchester City Centre Monday Thursday: 9:30am 6:00pm Friday: 9:30am 5:30pm Box Recruitment Solutions is recruiting for an international property company looking for an experienced Property Manager to join their growing Manchester team. Working alongside another Property Manager, you will manage a portfolio of around 200 properties within a supportive and relaxed team environment. This is an excellent opportunity for someone who can hit the ground running and confidently manage the day-to-day operations of a busy portfolio. Key responsibilities: Managing tenancy queries and maintenance issues Organising contractors, repairs and property inspections Handling tenancy agreements, renewals and referencing Managing rent payments, arrears and landlord statements Arranging inventories, check-ins and check-outs Liaising with landlords, tenants, contractors and managing agents Ensuring compliance including Gas Safety, EICRs and EPCs About you: Previous property management experience is essential Proactive, organised and confident dealing with clients Strong customer service and communication skills Able to work independently and within a team Willing to get involved and support the wider office What s on offer: £30,000 £35,000 depending on experience Pension scheme Hours are Monday to Thursday 9.30 6 pm and Fridays 5.30 pm Friendly and easy-going working environment Modern co-working office Autonomy within the role and no micromanagement Growing company with exciting expansion plans
May 15, 2026
Full time
Property Manager Manchester City Centre Monday Thursday: 9:30am 6:00pm Friday: 9:30am 5:30pm Box Recruitment Solutions is recruiting for an international property company looking for an experienced Property Manager to join their growing Manchester team. Working alongside another Property Manager, you will manage a portfolio of around 200 properties within a supportive and relaxed team environment. This is an excellent opportunity for someone who can hit the ground running and confidently manage the day-to-day operations of a busy portfolio. Key responsibilities: Managing tenancy queries and maintenance issues Organising contractors, repairs and property inspections Handling tenancy agreements, renewals and referencing Managing rent payments, arrears and landlord statements Arranging inventories, check-ins and check-outs Liaising with landlords, tenants, contractors and managing agents Ensuring compliance including Gas Safety, EICRs and EPCs About you: Previous property management experience is essential Proactive, organised and confident dealing with clients Strong customer service and communication skills Able to work independently and within a team Willing to get involved and support the wider office What s on offer: £30,000 £35,000 depending on experience Pension scheme Hours are Monday to Thursday 9.30 6 pm and Fridays 5.30 pm Friendly and easy-going working environment Modern co-working office Autonomy within the role and no micromanagement Growing company with exciting expansion plans
Project and Engagement Coordinator Job Title: Project and Engagement Coordinator Location: Shropshire and Telford & Wrekin / county-wide community-based role Responsible to: Head of Operations and Service at Stay Responsible for: Intensive Support Workers and associated delivery Hours: 37.5 hours per week Contract: Fixed term, linked to project funding Salary: £32,103 Per Annum Base: Hosted by Stay, with travel across Shropshire and Telford & Wrekin as required Job Purpose The Project and Engagement Coordinator will play a central role in the implementation, coordination and day-to-day delivery of the Partners for Change project. Hosted by Stay and working across the wider partnership, the postholder will help ensure that the project delivers a high-quality, joined-up, trauma-informed and person-centred response to homelessness, rough sleeping, housing insecurity, multiple disadvantage and crisis across Shropshire and Telford & Wrekin. This is both an operational and strategic role. The postholder will coordinate activity across partners, support delivery against agreed outputs and outcomes, manage data and reporting requirements, and help maintain strong communication, consistency and shared practice across the project. A key part of the role will be the direct line management and operational oversight of the Intensive Support Workers. The Project and Engagement Coordinator will provide leadership, supervision, caseload oversight, quality assurance and day-to-day guidance to the Intensive Support Worker team, ensuring that support is well coordinated, responsive, safe and effective. The role will also lead on engagement activity linked to the project, including partnership working, community engagement, peer support approaches, co-production, service development and the promotion of client voice. The postholder will help act as the operational bridge between frontline delivery, partner coordination, and project performance. Key Responsibilities 1. Project Coordination and Delivery Coordinate the day-to-day implementation of the Partners for Change project across the partnership. Support the effective delivery of a county-wide, joined-up service for people experiencing homelessness, rough sleeping, housing insecurity, multiple disadvantage and crisis. Help ensure that project activity remains aligned with agreed aims, outputs, outcomes, funding requirements, and partnership commitments. Monitor progress across key areas of delivery and identify issues, risks, gaps, or delays requiring action. Work closely with partner organisations to support consistent and coordinated operational practice. Help maintain clear communication between delivery partners to ensure a seamless and person-centred service offer. Support the practical organisation of meetings, delivery planning, shared actions and follow-up tasks across the partnership. 2. Line Management of Intensive Support Workers Provide direct line management to the Intensive Support Workers employed as part of the project. Offer day-to-day leadership, supervision, support and guidance to Intensive Support Workers delivering community-based interventions. Allocate and oversee caseloads, areas of work and priorities to ensure an effective, safe and balanced outreach response. Monitor staff workload, performance, wellbeing and professional development. Carry out regular one-to-one supervision, case discussions, support reviews and appraisal processes in line with organisational policy. Provide reflective practice support and help staff respond effectively to challenging, complex and high-risk situations. Promote consistent standards of trauma-informed, person-centred, strengths-based and professionally accountable practice. Support induction, training, development and ongoing quality improvement within the Intensive Support Worker team. Ensure outreach delivery is well coordinated and responsive to both urgent need and planned support. 3. Oversight of Outreach Delivery Oversee the operational delivery of intensive outreach support across Shropshire and Telford & Wrekin. Ensure outreach activity is targeted appropriately towards people who are rough sleeping, homeless, at risk of homelessness, in crisis, excluded from services, or experiencing multiple disadvantage. Ensure support is accessible and responsive for people experiencing multiple disadvantage and for those in crisis, including individuals who may face barriers to engagement with mainstream services. Support the team to deliver holistic assessments, support plans, urgent interventions, advocacy, referrals, and warm handovers. Monitor outreach caseloads, client journeys, and support outcomes to help ensure effective and timely intervention. Help identify patterns of need, service gaps and barriers to engagement, and respond to these through operational planning and partnership discussion. Promote high standards of client engagement, safeguarding practice, risk management, professional boundaries and record keeping. Provide additional support or escalation where cases are particularly complex, high risk or blocked. 4. Partnership Working and Multi-Agency Coordination Act as a key operational link between Stay, The Shrewsbury Ark, KiP and other external stakeholders. Build and maintain positive working relationships with local authorities, housing providers, health services, voluntary organisations and community groups. Contribute to a coordinated county-wide response by supporting shared planning, communication and problem solving across agencies. Attend and contribute to partnership meetings, case coordination meetings, strategy discussions and service development forums. Help ensure that referrals, pathways and inter-agency communication are clear, effective and person-centred. Work collaboratively to reduce duplication, close gaps between services and improve continuity of support for clients. 5. Monitoring, Data and Reporting Oversee the collection, recording and monitoring of project activity, outputs and outcomes. Support the effective use of shared case management and reporting systems, including In-Form or other agreed systems. Check that Intensive Support Workers and relevant project partners maintain timely, accurate and high-quality records. Collate data, narrative updates, case studies and evidence of impact for internal monitoring and external reporting. Contribute to reports for funders, managers, trustees and partnership governance arrangements as required. Monitor progress against targets and help identify where corrective action or additional support is needed. Support a culture of evidence-led delivery, accountability and continuous learning. 6. Client and Community Engagement and Volunteering Lead community engagement activities to raise awareness of homelessness and rough sleeping. Build relationships with local communities, stakeholders, schools, faith groups, businesses, and partner agencies. Support the development of communications, events, and engagement opportunities that promote the project and encourage community involvement. Help coordinate volunteer involvement, including supporting recruitment, induction, and ongoing engagement in partnership with delivery teams. Contribute to wider service development, co-production, and tenancy-readiness activities to strengthen the overall partnership offer. 7. Service Development and Quality Improvement Contribute to the ongoing development and improvement of the project model and operational practice. Support the development and facilitation of co-production opportunities, ensuring people with lived experience are involved in service planning, feedback, and continuous improvement of the project. Identify learning from delivery, feedback, case trends and data, and use this to inform service improvement. Support consistency in standards, approaches and quality across partners where possible. Help embed trauma-informed, anti-discriminatory, inclusive and psychologically informed ways of working. Contribute to shared learning opportunities, best-practice sessions and reflective discussions across the partnership. Support innovation and practical problem solving in response to emerging needs or operational challenges. 8. Safeguarding, Risk and Compliance Take responsibility for safeguarding practice within the scope of the role, ensuring concerns are identified, recorded and escalated appropriately. Support Intensive Support Workers to assess and manage risk in relation to rough sleeping, self-neglect, exploitation, poor mental health, substance use, domestic abuse and other forms of vulnerability. Ensure lone working, health and safety, confidentiality, information sharing and data protection procedures are followed consistently. Promote safe working practice for staff delivering outreach in community settings and high-risk environments. Contribute to incident review, learning and service response where safeguarding or serious concerns arise. Maintain clear accountability, professional boundaries and lawful information handling at all times. 9. Communication and Representation . click apply for full job details
May 15, 2026
Full time
Project and Engagement Coordinator Job Title: Project and Engagement Coordinator Location: Shropshire and Telford & Wrekin / county-wide community-based role Responsible to: Head of Operations and Service at Stay Responsible for: Intensive Support Workers and associated delivery Hours: 37.5 hours per week Contract: Fixed term, linked to project funding Salary: £32,103 Per Annum Base: Hosted by Stay, with travel across Shropshire and Telford & Wrekin as required Job Purpose The Project and Engagement Coordinator will play a central role in the implementation, coordination and day-to-day delivery of the Partners for Change project. Hosted by Stay and working across the wider partnership, the postholder will help ensure that the project delivers a high-quality, joined-up, trauma-informed and person-centred response to homelessness, rough sleeping, housing insecurity, multiple disadvantage and crisis across Shropshire and Telford & Wrekin. This is both an operational and strategic role. The postholder will coordinate activity across partners, support delivery against agreed outputs and outcomes, manage data and reporting requirements, and help maintain strong communication, consistency and shared practice across the project. A key part of the role will be the direct line management and operational oversight of the Intensive Support Workers. The Project and Engagement Coordinator will provide leadership, supervision, caseload oversight, quality assurance and day-to-day guidance to the Intensive Support Worker team, ensuring that support is well coordinated, responsive, safe and effective. The role will also lead on engagement activity linked to the project, including partnership working, community engagement, peer support approaches, co-production, service development and the promotion of client voice. The postholder will help act as the operational bridge between frontline delivery, partner coordination, and project performance. Key Responsibilities 1. Project Coordination and Delivery Coordinate the day-to-day implementation of the Partners for Change project across the partnership. Support the effective delivery of a county-wide, joined-up service for people experiencing homelessness, rough sleeping, housing insecurity, multiple disadvantage and crisis. Help ensure that project activity remains aligned with agreed aims, outputs, outcomes, funding requirements, and partnership commitments. Monitor progress across key areas of delivery and identify issues, risks, gaps, or delays requiring action. Work closely with partner organisations to support consistent and coordinated operational practice. Help maintain clear communication between delivery partners to ensure a seamless and person-centred service offer. Support the practical organisation of meetings, delivery planning, shared actions and follow-up tasks across the partnership. 2. Line Management of Intensive Support Workers Provide direct line management to the Intensive Support Workers employed as part of the project. Offer day-to-day leadership, supervision, support and guidance to Intensive Support Workers delivering community-based interventions. Allocate and oversee caseloads, areas of work and priorities to ensure an effective, safe and balanced outreach response. Monitor staff workload, performance, wellbeing and professional development. Carry out regular one-to-one supervision, case discussions, support reviews and appraisal processes in line with organisational policy. Provide reflective practice support and help staff respond effectively to challenging, complex and high-risk situations. Promote consistent standards of trauma-informed, person-centred, strengths-based and professionally accountable practice. Support induction, training, development and ongoing quality improvement within the Intensive Support Worker team. Ensure outreach delivery is well coordinated and responsive to both urgent need and planned support. 3. Oversight of Outreach Delivery Oversee the operational delivery of intensive outreach support across Shropshire and Telford & Wrekin. Ensure outreach activity is targeted appropriately towards people who are rough sleeping, homeless, at risk of homelessness, in crisis, excluded from services, or experiencing multiple disadvantage. Ensure support is accessible and responsive for people experiencing multiple disadvantage and for those in crisis, including individuals who may face barriers to engagement with mainstream services. Support the team to deliver holistic assessments, support plans, urgent interventions, advocacy, referrals, and warm handovers. Monitor outreach caseloads, client journeys, and support outcomes to help ensure effective and timely intervention. Help identify patterns of need, service gaps and barriers to engagement, and respond to these through operational planning and partnership discussion. Promote high standards of client engagement, safeguarding practice, risk management, professional boundaries and record keeping. Provide additional support or escalation where cases are particularly complex, high risk or blocked. 4. Partnership Working and Multi-Agency Coordination Act as a key operational link between Stay, The Shrewsbury Ark, KiP and other external stakeholders. Build and maintain positive working relationships with local authorities, housing providers, health services, voluntary organisations and community groups. Contribute to a coordinated county-wide response by supporting shared planning, communication and problem solving across agencies. Attend and contribute to partnership meetings, case coordination meetings, strategy discussions and service development forums. Help ensure that referrals, pathways and inter-agency communication are clear, effective and person-centred. Work collaboratively to reduce duplication, close gaps between services and improve continuity of support for clients. 5. Monitoring, Data and Reporting Oversee the collection, recording and monitoring of project activity, outputs and outcomes. Support the effective use of shared case management and reporting systems, including In-Form or other agreed systems. Check that Intensive Support Workers and relevant project partners maintain timely, accurate and high-quality records. Collate data, narrative updates, case studies and evidence of impact for internal monitoring and external reporting. Contribute to reports for funders, managers, trustees and partnership governance arrangements as required. Monitor progress against targets and help identify where corrective action or additional support is needed. Support a culture of evidence-led delivery, accountability and continuous learning. 6. Client and Community Engagement and Volunteering Lead community engagement activities to raise awareness of homelessness and rough sleeping. Build relationships with local communities, stakeholders, schools, faith groups, businesses, and partner agencies. Support the development of communications, events, and engagement opportunities that promote the project and encourage community involvement. Help coordinate volunteer involvement, including supporting recruitment, induction, and ongoing engagement in partnership with delivery teams. Contribute to wider service development, co-production, and tenancy-readiness activities to strengthen the overall partnership offer. 7. Service Development and Quality Improvement Contribute to the ongoing development and improvement of the project model and operational practice. Support the development and facilitation of co-production opportunities, ensuring people with lived experience are involved in service planning, feedback, and continuous improvement of the project. Identify learning from delivery, feedback, case trends and data, and use this to inform service improvement. Support consistency in standards, approaches and quality across partners where possible. Help embed trauma-informed, anti-discriminatory, inclusive and psychologically informed ways of working. Contribute to shared learning opportunities, best-practice sessions and reflective discussions across the partnership. Support innovation and practical problem solving in response to emerging needs or operational challenges. 8. Safeguarding, Risk and Compliance Take responsibility for safeguarding practice within the scope of the role, ensuring concerns are identified, recorded and escalated appropriately. Support Intensive Support Workers to assess and manage risk in relation to rough sleeping, self-neglect, exploitation, poor mental health, substance use, domestic abuse and other forms of vulnerability. Ensure lone working, health and safety, confidentiality, information sharing and data protection procedures are followed consistently. Promote safe working practice for staff delivering outreach in community settings and high-risk environments. Contribute to incident review, learning and service response where safeguarding or serious concerns arise. Maintain clear accountability, professional boundaries and lawful information handling at all times. 9. Communication and Representation . click apply for full job details
English Rural Housing Association
Godalming, Surrey
Job Title: Senior Customer Services Advisor Hours: 37.5 hours per week Contract: Permanent Salary: £38,022 per annum Area of operation: Resident Services Responsible to: Assistant Director of Customer Services Pension entitlement: Company Stakeholder Scheme Annual leave entitlement: 30 days per annum Place of work: Based at English Rural s Surrey office in Lower Eashing, GU7 About English Rural: English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people. We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes. About the role: Are you looking for an exciting opportunity to join our customer services team and deliver exceptional services to residents? We are currently seeking a Senior Customer Services Advisor to join the team and help us embed a culture of customer excellence through our dedicated customer contact hub. As part of this role, you will work alongside technical and housing specialists to offer first-line responses to resident enquiries. In addition, you will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors. This is an excellent opportunity to make a real impact in the lives of our residents while developing your career. About you: Are you an experienced customer services professional, ideally with a background in housing associations or property-related environments? We are looking for someone with excellent communication and interpersonal skills, who can work collaboratively and effectively in a fast-paced environment. As the Senior Customer Services Advisor, you will need to have strong administrative and organisational skills to deliver day-to-day operational activities, with supervisory experience being desirable. An understanding of property maintenance and tenancy management, along with knowledge of rural communities, is essential to succeed in this role. We are seeking a candidate who is driven to achieve excellent customer service standards and is passionate about making a positive impact on our residents lives. If this sounds like you, we would love to hear from you! Closing date for applications: 12pm on Friday 5th June 2026 Interviews: Thursday 11th June (in Lower Eashing) Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK. English Rural Housing Association is committed to equal opportunities and values diversity in its workforce. No agencies please.
May 15, 2026
Full time
Job Title: Senior Customer Services Advisor Hours: 37.5 hours per week Contract: Permanent Salary: £38,022 per annum Area of operation: Resident Services Responsible to: Assistant Director of Customer Services Pension entitlement: Company Stakeholder Scheme Annual leave entitlement: 30 days per annum Place of work: Based at English Rural s Surrey office in Lower Eashing, GU7 About English Rural: English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people. We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes. About the role: Are you looking for an exciting opportunity to join our customer services team and deliver exceptional services to residents? We are currently seeking a Senior Customer Services Advisor to join the team and help us embed a culture of customer excellence through our dedicated customer contact hub. As part of this role, you will work alongside technical and housing specialists to offer first-line responses to resident enquiries. In addition, you will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors. This is an excellent opportunity to make a real impact in the lives of our residents while developing your career. About you: Are you an experienced customer services professional, ideally with a background in housing associations or property-related environments? We are looking for someone with excellent communication and interpersonal skills, who can work collaboratively and effectively in a fast-paced environment. As the Senior Customer Services Advisor, you will need to have strong administrative and organisational skills to deliver day-to-day operational activities, with supervisory experience being desirable. An understanding of property maintenance and tenancy management, along with knowledge of rural communities, is essential to succeed in this role. We are seeking a candidate who is driven to achieve excellent customer service standards and is passionate about making a positive impact on our residents lives. If this sounds like you, we would love to hear from you! Closing date for applications: 12pm on Friday 5th June 2026 Interviews: Thursday 11th June (in Lower Eashing) Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK. English Rural Housing Association is committed to equal opportunities and values diversity in its workforce. No agencies please.
